Avaya 7406E Configuration Guide

Avaya 7406E Digital Mobile Handset Installation and Configuration Guide

Avaya Business Communications Manager

Document Status: Standard Document Number: NN40110-301 Document Version: 02.0 Date: June 2010

Notices

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

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Licenses

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Task List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting technical documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting product training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting help from a distributor or reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting technical support from the Avaya Web site . . . . . . . . . . . . . . . . . . . . . . . . 9

Chapter 1

New in this release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Handset features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Three-line LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

One-touch indicator keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Choice of ring tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

20-name directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Battery level indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Base station features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Wall- or ceiling-mountable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Colored LED status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Security and encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Antenna diversity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

USB to UART bridge controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Contents 3

Chapter 2

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Installation considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Operational bandwidths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Radio frequency local area networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Operational parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Telephone-to-base range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Radio range and coverage considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Density and interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installation site parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Environment layout considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Handset overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Monitoring handset signal strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Handset features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

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4 Contents

Indicator keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Dial pad character mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Programming mode menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Battery pack overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

External battery charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Base station overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Base station features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

LED status indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

DIP switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Wiring charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Additional components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Battery charge controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Handset power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Firmware upgrade components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

USB-to-UART bridge controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Handset adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Upgrade cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Upgrade CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Chapter 3

Installing the base telephone equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Important first-time installation information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Before you start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Tools and materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Chapter 4 Registering, deregistering, and resetting the

Avaya 7406E Digital Mobile Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Chapter 5

Maintenance mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Maintenance mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Chapter 6

Upgrading the firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Before you start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Tools and materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Appendix A

DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Appendix B

Wiring information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Appendix C

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Contents 5

Button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

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Task List

Navigating through programming mode menus ............................................................21

Installing the handset charging cradle ...........................................................................36

Installing the battery pack..............................................................................................36

Charging the battery pack for the first time....................................................................37

Securing the base station mounting bracket .................................................................38

Connecting the telephone line and power adapter to the base station..........................38

Mounting the base station .............................................................................................38

Installing the external battery charger ...........................................................................38

Setting the base station DIP switches for a single-base station application..................39

Setting the base station DIP switches for a two-base station application......................39

Assigning a port ID to a handset ...................................................................................40

Registering a handset....................................................................................................41

Deregistering one handset ............................................................................................42

Deregistering all the handsets .......................................................................................42

Resetting a handset.......................................................................................................43

Changing the maintenance password ...........................................................................43

Scanning the base station radio frequency ...................................................................45

Scanning the environment .............................................................................................46

Installing the USB-to-UART bridge controller drivers ....................................................47

Upgrading the base station firmware.............................................................................48

Upgrading the handset firmware ...................................................................................49

Verifying the firmware version .......................................................................................50

Task List 7

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Customer service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

• "Getting technical documentation" (page 9)

• "Getting product training" (page 9)

• "Getting help from a distributor or reseller" (page 9)

• "Getting technical support from the Avaya Web site" (page 9)

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at www.avaya.com/support.

Avaya 7406E Digital Mobile Handset Installation and Configuration Guide

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Chapter 1

New in this release

This is the first release of the Avaya 7406E Digital Mobile Handset. See the following sections for information about features:

•handset

— three-line LCD

— six programmable one-touch indicator keys

— choice of ring tones

— 20-name directory

— battery level indicator

• base station

— wall- or ceiling-mountable

— colored LED status indicators

— security and encryption

— antenna diversity

• USB to UART bridge controller

Handset features

This section describes some of the new Avaya 7406E Digital Mobile Handset features.

Three-line LCD

The LCD shows three rows of text, with a maximum of 16 characters in each row. The LCD also supports the English, French, and Spanish menus. The LCD is back-lit to help with viewing under low light conditions. For more information on the LCD, refer to the Avaya 7406E Digital Mobile Handset User Guide (NN40110-110).

One-touch indicator keys

You can program the indicator keys with internal or external numbers for speed-dialing, or with features. For more information on the how to program the one-touch indicator keys, refer to the Avaya 7406E Digital Mobile Handset User Guide (NN40110-110).

Choice of ring tones

You can chose one of eight ring tones. For more information on ring tones, refer to the Avaya 7406E Digital Mobile Handset User Guide (NN40110-110).

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12 Chapter 1 New in this release

20-name directory

You can store a maximum of 20 internal or external numbers in the handset directory. For more information on the directory, refer to the Avaya 7406E Digital Mobile Handset User Guide (NN40110-110).

Battery level indicator

The battery level indicator appears in the upper right-hand corner of the LCD. The battery level indicator shows four levels of battery energy. The Low Battery message appears on the LCD when there are between five and ten minutes of talking time remaining. When the battery reaches this low energy level and you are using the handset, you hear a warning tone approximately every 40 seconds. To charge or top-up the battery, place the handset in the charging cradle. For more information on the battery level indicator, refer to the Avaya 7406E Digital Mobile Handset User Guide (NN40110-110).

Base station features

This section describes some of the new Avaya 7406E Digital Mobile Handset base station features.

Wall- or ceiling-mountable

The base station comes with a mounting rack that you can use to attach the base station to the wall or ceiling. For more information on how to mount the base station on the wall or ceiling, refer to

“Securing the base station mounting bracket” on page 40 and “Mounting the base station” on page

40.

Colored LED status indicators

The base station has five colored LED status indicators: one to show the status of the base station, and four to show the statuses of the handsets (one for each possible handset that you can register to a single base station). For more information about the LED status indicators, see “Base station

overview” on page 27.

Security and encryption

The handset security code is changed each time you place the handset in the charging cradle. Each time you register a handset with the base station, 64-bit ETSI encryption is applied to the handset.

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Antenna diversity

The base station and each handset are equipped with two antennas. Dual antennas ensure better reception by minimizing multipath fading effects. The base station antennas pivot to allow you to position them in the most optimum direction. Adjust the antenna for optimal transmission by moving it through 90-degree-angle planes (for example, perpendicular to the wall, parallel to the wall, perpendicular to the floor, parallel to the floor).

USB to UART bridge controller

You can upgrade the Avaya 7406E Digital Mobile Handset firmware when new versions become available. Use the USB to UART bridge controller, along with the FlashLoader program, to upgrade the firmware. For more information on how to upgrade your Avaya 7406E Digital Mobile Handset system, refer to Chapter 6, “Upgrading the firmware,” on page 49

Chapter 1 New in this release 13

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Chapter 2

Introduction

The following topics are covered in this chapter:

• Specifications

• Installation considerations

• Handset overview

• Handset features

• Programming mode menus

• Battery pack overview

• Base station overview

• Additional components

• Battery charge controller

• Firmware upgrade components

The Avaya 7406E Digital Mobile Handset connects to the Avaya KSU. Up to four lines run from the KSU to the Avaya 7406E Digital Mobile Handset base station. Each base station, of which there can be a maximum of two within 10 meters of each other, can accommodate a maximum of four handsets. The handset IDs (1, 2, 3, 4) correspond to lines 1, 2, 3, and 4 from the KSU.

The handset features are easy to set up using the function key and menus.

Specifications

The Avaya 7406E Digital Mobile Handset is a frequency-hopping spread spectrum (FHSS) cordless telephone. The base station connects to the Avaya KSU (Avaya Norstar, CICS and MICS, and Avaya Business Communications Manager (Avaya BCM) systems). The benefits of this technology are: improved range, robustness, and less susceptibility to interference, fading, and multipath. The following table highlights the main physical specifications of the Avaya 7406E Digital Mobile Handset equipment.

Frequency band 2.4 GHz ISM band

Total channel capability Frequency-hopping spread spectrum (FHSS) available on 90 channels for

Handset dimensions Length: 140 mm (5.5 in.)

Channel spacing 864 KHz

Time slots 4 transmit and 4 receive time slots

Handset range 350 m (1000 ft), for outdoor direct line-of-sight

each base.

Width: 57 mm (2.25 in.) Overall thickness: 40 mm (1.60 in.)

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16 Chapter 2 Introduction

Handset weight 280 g/9.38 oz. (with battery pack)

Battery pack Capacity: 700 mAh, 3.6 V

Standby mode: up to 36 hours 4 to 5 hours of talk time

Base dimensions Length: 150 mm (6 in.)

Width: 160 mm (6.4 in.) Height (front): 28 mm (1.12 in.) Height (rear): 34 mm (1.36 in.)

Base power Input: 110 VAC, 60 Hz

Output: 9 VDC, 850mA

Installation considerations

The Avaya 7406E Digital Mobile Handset is a cordless telephone system that allows you to freely move around your work space while on a call, and still maintain access to the telephone system features available to you.

The Avaya 7406E Digital Mobile Handset uses advanced digital FHSS technology to provide a quality audio path over a 2.4 GHz radio link.

Note: The Avaya 7406E Digital Mobile Handset cordless telephone is supported on all Avaya Norstar systems (DR3 or higher) and on all Avaya BCM Systems.

The use of a wall-mounted base station allows you to position the base antennas for maximum performance and coverage. The indoor range of the Avaya 7406E Digital Mobile Handset varies based on the type of office environment. The outdoor clear-line-of-sight range is 350 meters (1000 feet). This range can vary with differing environments.

Operational bandwidths

The Avaya 7406E Digital Mobile Handset operates in the Industrial, Scientific, and Medical (ISM)

2.4 GHz band.

Radio frequency local area networks

Radio frequency local area networks (RF LAN) are primarily installed in large chain businesses, such as retail and grocery, where the RF LAN is used for inventory equipment.

With the correct selection of the Avaya 7406E Digital Mobile Handset operating band, the RF LAN operating at 2.4 GHz does not pose an operating issue for Avaya 7406E Digital Mobile Handset, nor does the Avaya 7406E Digital Mobile Handset pose issues for the RF LAN with respect to data transmission capabilities. However, there can be instances where the Avaya 7406E Digital Mobile Handset user can hear an occasional audio click when operating in an RF LAN environment. This should not inhibit the user's ability to hold a normal two-way conversation using the Avaya 7406E Digital Mobile Handset.

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Chapter 2 Introduction 17

Operational parameters

For a configuration of eight handsets, you need two base stations. Each base station supports a maximum of four handsets.

Telephone-to-base range

The Avaya 7406E Digital Mobile Handset cordless telephone utilizes an extremely efficient radio design to deliver the maximum possible range while complying with the governing rules of the Federal Communications Commission (FCC) and Industry Canada. The effective operating range within a site largely depends on the environmental characteristics, such as building construction and internal layout of the site. The indoor range of the Avaya 7406E Digital Mobile Handset varies based on the type of office environment. The outdoor clear-line-of-sight range is 350 meters (1000 feet). This range can vary with differing environments.

If the Avaya 7406E Digital Mobile Handset does not meet this operating range, try the following troubleshooting activities:

• Check surroundings for any other product that can cause interference.

• Check the environment for obstructions that can limit the range.

• Change the orientation of the base station antenna.

• Move the base station to another location.

• Select the alternate operating band of the Avaya 7406E Digital Mobile Handset.

Based on environmental characteristics, the Avaya 7406E Digital Mobile Handset may not be the optimum solution for all users. If the desired level of mobility performance is not met, contact your authorized Avaya distributor to discuss alternatives.

Radio range and coverage considerations

The effective operating radio range in your facility depends on the building construction and the internal layout of the facility. An open office environment enhances operating radio ranges.

Density and interference

For this system to be interference-free, install a maximum of two base stations and eight handsets per location. Each base station provides four independent time-compression multiplexing (TCM) line connections to the telephone system.

Installation site parameters

To maximize the performance of the Avaya 7406E Digital Mobile Handset, evaluate the physical characteristics of the site prior to determining the location of the base station installation. Consider the following common characteristics:

• wood versus metal construction

• metal versus wood studs in wall construction

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18 Chapter 2 Introduction

• thickness of concrete floors and walls (and type of covering, for example metallic wall paper)

• number of floors and walls

• open office (cubicles) versus closed office (floor to ceiling)

• steel partitions, elevator shafts, electric utility rooms

• radio frequency local area networks (RFLAN), extensive machinery, computer equipment, and other cordless phones or wireless devices

Place the antenna correctly to endure that the performance of the Avaya 7406E Digital Mobile Handset is at its best. Pick a central location and mount the antenna using the following guidelines:

• In a two-base-station installation, space the base stations a minimum of 10 meters apart, and a minimum of 10 meters from any other 2.4 GHz wireless equipment.

• Attach the base station a minimum of eight feet from the floor.

• Minimize the number of walls between the base station and handsets.

• Centralize the location of the base station to make the number of interfering walls equal in all directions.

• Do not mount the base station on an outside wall.

• Do not mount or place the base station outdoors.

• Adjust the antenna for optimal transmission by moving it through 90-degree-angle planes (for example, perpendicular to the wall, parallel to the wall, perpendicular to the floor, parallel to the floor).

Environment layout considerations

The following facility layouts are examples of reference building footprints for which the Avaya 7406E Digital Mobile Handset is most suited.

Storefronts

This layout has fewer than 929 square meters (10 000 square feet) of floor space. This layout has open environments with few interior barriers

30.5 m (100 ft)

Diagonal measurement is 44 m (144 ft)

46 m (150 ft)

46 m(150 ft)

Diagonal measurement is 55 m (180 ft)

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