Avaya 700220627 User Manual

CentreVu® Call Management System

Release 3 Version 9 Sun

Enterprise

3000 Computer

CentreVu Upgrade Express Instructions

Comcode 700220627

Compas ID 91141

Issue 3.0

February 2002

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unaut horized party (for example, a per son who is not a corporate employee, agent, subcontractor, or working on your company's behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention

suspect that you are being victimized

If you technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1 800 643 2353 for the United States and Canada. For additional support telephone numbers, see the Avaya web site:

http://www.avaya.com

Click on Support, then click on Escalation Lists US and International. This web site includes telephone numbers for escalation within the United States. For escalation telephone numbers outside the United States, click on Global Escalation List.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of) your company's telecommunications equ ipm ent by some part y.

Your company's “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this A vaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or working on your company's behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packetbased) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll-facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Yo ur Responsibility for Your Company’s Teleco mmunications Security

The final responsibility for securing both this system and its networked equipment rests with you - an Avaya customer's system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure:

• your Avaya-provided telecommunications systems and their interfaces

• your Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• any other equipment networked to your Avaya products.

by toll fraud and you need

Trademarks

CentreVu is a registered trademarks of Avaya, Inc. Enterprise, Solaris, SPARCserver, Sun, SunSwift, and Ultra are

trademarks or registered trademarks of Sun Microsystems Inc. Informix is a registered trademark of Informix Software Inc. All other product names mentioned herein are the trademarks of their

respective owners.

Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your contact center. The support telephone number is 1-800-242-2121 in the United States and Canada. For additional support telephone numbers, see the Avaya web site:

http://www.avaya.com

Acknowledgment

This document was written by the CRM Development group.

CentreVu Call Management System

Release 3 Version 9

Sun Enterprise 3000 Computer CVUE Instructions

Contents 3

Preface

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Frequently asked questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Customer support for the United States. . . . . . . . . . . . . . . . . . . . . . . . . 7

Technician support for the United States . . . . . . . . . . . . . . . . . . . . . . . . 7

Customer and technician support outside the United States . . . . . . . . . . . . . . . 7

Upgrading an Enterprise 3000 to CMS R3V9

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Preparing for the upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Trouble escalation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Hardware additions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Disk mirroring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Customization issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Parts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Procedures that are done by the customer before the upgrade . . . . . . . . . . . . . . 13

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Cleaning the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Determining the current CMS load . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Doing a CMSADM backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

CMSADM backup for R3V6 and earlier . . . . . . . . . . . . . . . . . . . . . . . 15

CMSADM backup for R3V8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Backing up Visual Vectors vector layouts and comments . . . . . . . . . . . . . . . . 22

Doing a full maintenance backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Doing an incremental maintenance backup . . . . . . . . . . . . . . . . . . . . . . . 27

Checking for printer requests and large mail files . . . . . . . . . . . . . . . . . . . . 29

Checking for nonsequential ACDs . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Collecting third-party and custom software . . . . . . . . . . . . . . . . . . . . . . . 30

Issue 3.0 February 2002 3

Contents

Upgrading the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Procedures that are done by the customer after the upgrade . . . . . . . . . . . . . . . 67

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Extracting the customer’s administration and options . . . . . . . . . . . . . . . . . . 32

Removing and replacing Enterprise 3000 disk drives . . . . . . . . . . . . . . . . . . 39

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Disk upgrade procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Copying and activating the customer’s administration and options . . . . . . . . . . . . 46

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Installing CMS patches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Copying customer data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Activating customer options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Shutting down and rebooting the system. . . . . . . . . . . . . . . . . . . . . . . 53

Verifying the status of the disks . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Removing temporary ACDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Verifying CMS permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Turning on CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Verifying that CMS is operating . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Checking Free Space Allocation . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Comparing directory and file permis s io ns . . . . . . . . . . . . . . . . . . . . . . 57

Updating the switch setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Setting the Informix configuration parameters . . . . . . . . . . . . . . . . . . . . 58

Removing the upgrade files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Migrating the customer’s data. . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Checking the status of the disks. . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Replacing the customer’s tapes . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Troubleshooting upgrade failures . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Migrating historical data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Restoring non-CMS files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

R3V6 and earlier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

R3V8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Installing and administering unpreserved software . . . . . . . . . . . . . . . . . . . 72

Doing a CMSADM backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Doing a full maintenance backup . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

4 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

Preface

Overview

The

Computer CentreVu Upgrade Express Instructions

upgrading an Enterprise 3000 computer from Call Management System (CMS) R3V5u, R3V6, or R3V8 to CMS R3V9.

CentreVu Call Management System Release 3 Version 9 Sun® Enterprise™ 3000

are written for technicians who are

Note:

CentreVu Upgrade Express (CVUE) can NOT be used to upgrade a Sun

SP ARCserver™ computer to R3V9. You must follow the procedures found in

CentreVu CMS Release 3 Version 9 Platform Upgrade and Data Migration Instructions

platform sold with CMS R3V9.

. These instructions are shipped with every new hardware

Issue 3.0 February 2002 5

Preface

Support

If a problem arises that requires assistance, use the support information and help lines presented below.

Frequently asked questions (FAQs)

For answers to common problems, CMS customers and Avaya technicians can access the CMS technical support FAQ at:

http://www.avaya.com

Click on Support, then click on Call Center/CRM Solutions, then click on CentreVu Call Management System, and then click on FAQ.

Please check this information before you cal l in a trouble ti ck et. It could save you ti me and money .

Support

Customer support for the United States

Customers can report problems and generate trouble tickets by calling: 1-800-242-2121 The customer is prompted to identify the type of problem (that is, Automatic Call

Distribution, hardware, or CentreVu organization.

CMS), and is connected to the appropriate servic e

Technician support for the United States

Avaya technicians can receive help by calling: 1-800-248-1234

Customer and technician support outside the United Stat es

For customer and technician support outside the United States, see the Avaya web site:

http://www.avaya.com

Click on Support, then click on Escalation List s US and International. For escalation telephone numbers outside the United States, cli ck on Global Escal ation List.

Issue 3.0 February 2002 7

Preface

8 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

Upgrading an Enterprise 3000 to CMS R3V9

Overview

This chapter contains the procedures that are required to upgrade an Enterprise 3000 computer to CMS R3V9. The process used to upgrade a Su n computer i s called Centr eVu Upgrade Express (CVUE). The CVUE process includes the following:

● Preparing for the upgrade

● Procedures done by the customer before the upgrade begins

● Upgrading the system:

— Extracting the customer’s administration and options — Installing new disk drives that are preinstalled with the CMS R3V9 software — Copying and activating the customer’s administration and options — Updating the switch links and removing the upgrade files — Migrating the customer’s data

● Procedures done by the customer after the upgrade is finished

Important:

The site technician must have a copy of these instructions before beginni ng the upgrade.

Important:

All CVUE procedures are done at the customer’s site. However, when the upgrade is being supported by remote personnel, such as CMS Provisioning, the system commands used in this document shoul d be done by the remote personnel so that they can monitor the progress of the upgrade. Run the commands from the local console only when instr ucted to do so, or when there is no remote support.

Issue 3.0 February 2002 9

Upgrading an Enterprise 3000 to CMS R3V9

Prep aring for the upgrade

Overview

Before you begin a CVUE upgrade, consider the following issues:

● Trouble escalat ion

● Hardware additions

● Disk mirroring

● Customization issues

● Upgrade parts

Trouble escalation

If problems occur during the upgrade procedure:

1. Escalate the problem through normal channels.

2. Inspect the upgrade log file that is located at /var/log/cvuelog.

3. If the problem persists, shut down the system, reinstall the customer’s old disk

configuration, and bring the system back up under the old CMS load.

Hardware additions

Avoid hardware additions whenever possible during a CVUE upgrade. If the customer wants to increase the amount of RAM that is in t he computer, add it only after verifying that the CVUE upgrade was successful. Install the RAM as described in the main tenance and troubleshooting document for the computer.

10 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

Disk mirroring

The CVUE disk drives that accompany this document are intended for an upgrade to a nonmirrored system. If the customer has purchased additional disk drives to convert the system from nonmirrored to mirrored, you must fi rst do the CVUE upgrade for the nonmirrored system as described in this document.

Important:

During the CVUE upgrade, do not insert any disks that were not part of the CVUE kit.

Preparing for the upgrade

After you have completed the CVUE procedures, use the instructions given in

Software Installation, Maintenance, and Troubleshooting

system from nonmirrored to mirrored.

Customization issues

If the customer’s CMS computer has third-party software or customizations that were added to the standard set of CMS-related software, such as network printers or Visual Vectors, those software packages and customi zations are not preserved by the CVUE upgrade process. The customer must collect, reinstall, recompile, and reconfigure any non-CMS software after the upgrade is completed and approved.

The customer data copied during the upgrade procedure i n cludes information such as the following:

● License information

● User logins and passwords

● System name and IP address

● Serial printer administration

● CMS administration, setup, and authorizat ions

For a complete list of the files copied during the upgrade, see the /var/log/cvuelog file after the upgrade is complete. A copy of the old system’ s /etc/vfstab file is saved in the cvuelog file.

CMS R3V9

, 585-215-956, to convert the

Issue 3.0 February 2002 11

Upgrading an Enterprise 3000 to CMS R3V9

Parts list

When upgrading an Enterprise 3000 computer to CMS R3V9, the following par ts are

delivered to the customer’s site:

● One boot disk drive (labeled “Boot Disk - Slot 0”)

● Optionally, up to 9 nonboot blank formatted disk drives

The quantity of optional nonboot disks depends on how many the customer ordered.

● One 160-meter, 8-millimeter blank tape

● CVUE Upgrade Tool CD

● Blank labels that are used to label the old disk drive configuration

● A complete set of system software, including:

— R3V9 CMS — R3V9 Supplemental Services

— Solaris — Informix

8 Upgrade

IDS

— Informix ILS — Informix SQL (optional) —Driver CD — Alarm Admin GUI Client

12 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

Procedures that are done by the customer before the upgrade

Procedures that a re done by the customer be fore the upgrade

Overview

It is the customer’s responsibility to ensure that the followi ng procedures are done before a technician begins an upgrade to CMS R3V9. Use this checklist to verify that the procedures are done.

Procedure Completed

Clean the tape drive. Determine the current CMS load. Do a CMSADM backup, if needed. If Visual Vectors is installed, back up the Visual Vectors

vector layouts and comments the night before the upgrade. Do a full maintenance backup of all administration dat a,

historical data, and non-CMS data the night before the upgrade.

Do an incremental maintenance backup of all administration data, historical data, and non-CMS data immediately before the upgrade procedure begins.

Check for old printer requests and large mail files. Check for nonsequential ACDs. Collect all third-p a rty and custom software for reinstallation

after the upgrade.

CAUTION:

It is highly recommended that customers do NOT reuse their old disk drives as part of the upgrade pr ocedure. These old disk dr iv es should b e saved for system recovery if any problems occur during the upgrade procedure.

Issue 3.0 February 2002 13

Upgrading an Enterprise 3000 to CMS R3V9

Cleaning the tape drive

See the hardware documentation for your Sun computer for instructions on how to clean the tape drive.

Determining the current CMS load

To display the current CMS load:

1. Enter:

pkginfo -x cms

2. Save this information for troubleshooting purposes.

Doing a CMSADM backup

A recent CMSADM backup is required before beginning any upgrade. Preferably, a CMSADM backup should be done the night before the upgrade. Minimally, the CMSADM backup must not be for the date of the last CMSADM backup.

than a week old. Check the /cms/install/logdir/ backup.log file

14 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

Procedures that are done by the customer before the upgrade

CMSADM backup for R3V6 and earlier

The CMSADM backup for R3V6 and earlier is service affecting (that is, links will go down and data will not be collected during the backup). Schedule the backup for a low or notraffic period.

To do a CMSADM backup on an R3V6 or earlier system:

WARNING:

Verify that you are using the correct tape for the tape drive on your system. Many of the tape cartridges look alike, and using the wron g tape can damage the tape drive mechanism and tape heads.

1. Log on as root.

2. Enter:

cmsadm

The system displays the CMS Administration menu:

Call Management System Administration Menu Select a command from the list below.

1) acd_create Define a new ACD

2) acd_remove Remove all administration and data for an ACD

3) backup Filesystem backup

4) diskmap Estimate disk requirements

5) memory Estimate memory requirements

6) realtime Estimate real-time report refresh rate

7) pkg_install Install a feature package

8) pkg_remove Remove a feature package

9) run_cms Turn CentreVu CMS on or off

10) port_admin Administer Modems, Terminals, and Printers

Enter choice (1-10) or q to quit:

3. Enter the number that corresponds to the backup option. The system displays the tape drive options:

Select the tape drive type:

1) 150MB cartridge tape

2) 60MB cartridge tape

3) 14.0 Gbyte 8mm tape

4) 5.0 Gbyte 8mm tape

5) 2.5 Gbyte cartridge tape

6) 4.0 - 8.0 Gbyte cartridge tape

7) 40.0 Gbyte 8mm tape

Enter choice (1-7):

Issue 3.0 February 2002 15

Upgrading an Enterprise 3000 to CMS R3V9

4. Enter the number for the tape drive that is installed on your system. The system displays the following message and calcu lates the approxi mate number of

tapes that are required for the back up. Note that this is an approximation, and more tapes may be needed.

Calculating approximate number of tapes required. Please wait.

If only one tape is required, the system dis p lays the following message:

The backup will need approximately 1 tape.

Please insert the first cartridge tape into </dev/rmt/

Press ENTER when ready:

If more than one tape is required, the system displays the following message:

The backup will need approximately

Be sure to number the cartridge tapes consecutively in the order they will be inserted.

Please insert the first cartridge tape into

Press ENTER when ready:

<X>

tapes.

</dev/rmt/x>

5. To begin the backup, insert the first cartr idge tape, wait for the tape to rewind and reposition, and then press Enter.

The system displays the following message:

The backup is about to begin. CMS is currently on. CMS will be turned off automatically during that portion of the backup which needs CMS off. Press ENTER to proceed or Del to quit:

16 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

Procedures that are done by the customer before the upgrade

6. To continue the backup, press Enter. Note that a CMSADM backup can take several hours, depending on the speed of the system and the tape drive.

If only one tape is required, the system dis p lays the following message:

Backing up files...

..................................................

(dots continue to display as the system is backed up)

..................................................

XXXXXX

Tape verification

XXXXXX

Please label the backup tape(s) with the date and the current CMS version (

blocks

r3vXxx.x

)

7. Do one of the following:

● If only one tape is required, continue with Step 11.

● If more than one tape is required, the system displays the following message, and

you continue with Step 8:

Backing up files...

..................................................

(dots continue to display as the system is backed up)

..................................................

End of medium on “output”.

Please remove the current tape, number it, insert tape number and press ENTER

8. Insert the next tape and press Enter to continue. When you insert the next tape, allow it to rewind and reposition before you press Enter. Repeat this step for any additional tapes.

After the system completes the backup, the system displays the following message:

XXXXXXX

Tape Verification Insert the first tape Press Return to proceed:

blocks

Issue 3.0 February 2002 17

Upgrading an Enterprise 3000 to CMS R3V9

9. Insert the first tape and press Enter to continue. After the tape is verified, the system displays the following message:

End of medium on “input”. Please insert tape number

10. Remove the first tape and insert the second tape. After the tape rewinds and repositions, press Enter to continue. Repeat thi s step for each additional tape.

After the last tape is verified, the system displays the following message:

and press Return

XXXXXXX

Please label the backup tape(s) with the date and the current CMS version (

blocks

r3vXxx.x

)

11. When the tape drive LED stops blinking, remove the tape. The CMSADM file system backup is complete.

12. Label all tapes with the tape number and the date of the backup. Set the write-protect switch on the tape to read-only.

18 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

CMSADM backup for R3V8

The CMSADM backup for R3V8 is not service affecting. The backup can be done at any time.

To do a CMSADM backup on an R3V8 system:

WARNING:

Verify that you are using the correct tape for the tape drive on your system. Many of the tape cartridges look alike, and using the wron g tape can damage the tape drive mechanism and tape heads.

1. Log on as root.

Procedures that are done by the customer before the upgrade

2. Enter

cmsadm

The system displays the CMS Administration menu:

Call Management System Administration Menu

Select a command from the list below.

1) acd_create Define a new ACD

2) acd_remove Remove all administration and data for an ACD

3) backup Filesystem backup

4) pkg_install Install a feature package

5) pkg_remove Remove a feature package

6) run_pkg Turn a feature package on or off

7) run_cms Turn CentreVu CMS on or off

8) port_admin Administer Modems, Terminals, and Printers

Enter choice (1-8) or q to quit:

3. Enter the number that corresponds to the backup option. Depending on the configuration of your system, the syst em displ a ys one of the

following options.

● If only one tape drive is available on the system, the system displays the following

message:

Please insert the first cartridge tape into <device name>. Press ENTER when ready or Del to quit:

Continue with Step 5.

● If more than one tape drive is avail able for use by the system, the syste m displays a

message listing the different tape drives.

Issue 3.0 February 2002 19

Upgrading an Enterprise 3000 to CMS R3V9

4. Enter a tape drive selection from the displayed list. The system displays the following message:

Please insert the first cartridge tape into <device name>. Press ENTER when ready or Del to quit:

5. Press Enter. The backup process begins. If more than one tape is requ ired, the syst em displays the

following message:

End of medium on "output". Please remove the current tape, number it, insert tape number x, and press Enter

6. If the system displays the message in Step 5, insert the next tape and allow it to rewind. When it is properly positioned, press Enter.

7. When the backup is completed, the system displays information according to the number of tapes that are required for the backup:

● If the number of tapes required is one, the system displ a ys the following message:

xxxxxxx blocks Tape Verification xxxxxxx blocks WARNING: A CMS Full Maintenance Backup in addition to this cmsadm backup must be done to have a complete backup of the system. . . . .

Please label the backup tape(s) with the da te and the current CM S version (R3V8xx.x)

Continue with Step 10.

● If the number of tapes required is more than one, the system displays the following

message:

xxxxxxx blocks Tape Verification Insert the first tape Press Return to proceed :

8. Insert the first tape to be used in the backup and press Enter . When the LED on the tape drive stops blinking, remove the tape.

20 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

Procedures that are done by the customer before the upgrade

9. When prompted, repeat Step 8 for any additional tapes generated by the backup process. When the final tape is verified, the program displays the following message:

xxxxxxx blocks Tape Verification xxxxxxx blocks WARNING: A CMS Full Maintenance Backup in addition to this cmsadm backup must be done to have a complete backup of the system. . . . .

Please label the backup tape(s) with the da te and the current CM S version (R3V8xx.x)

10. Label all tapes with the:

● Tape number

● Date of backup

● Current version of CMS

11. Set the tape write-protect switch to read-only.

Issue 3.0 February 2002 21

Upgrading an Enterprise 3000 to CMS R3V9

Backing up Visual Vectors vector layouts and comments

Visual Vectors Server software provides backup and restore functions that allow you to save vector layouts and comments previously placed on the server from Visual Vectors client applications. The vector layout and comment files (1 through 8) are found in /cms/aas/vector/layout and /opt/cc/aas/vector/layout. You can skip this procedure if no vector layouts and comments were pl aced on the server or the upgraded server will not have the Visual Vectors Server software installed.

To backup Visual Vectors vector layouts and comments:

1. Insert a backup tape into the tape drive.

CAUTION:

Do not use the CMSADM or maintenance backup tapes.

2. Enter:

cd /

3. Enter:

setupaas

The system displays the Visual Vectors System Services Menu.

Avaya Visual Vectors Server System Services Menu

Select a command from the list below.

1) init_vvs Setup the initial configuration

2) run_vvs Turn VVS on or off

3) auth_display Display simultaneous VVS logins

4) auth_set Change simultaneous VVS logins

5) backup Backup vector steps and layout files

6) restore Restore vector steps and layout files

Enter choice (1-6) or q to quit:

4. Enter the number associated with the backup option. The system displays the following message:

Enter path to backup device (default: /dev/rmt/0)

22 CentreVu CMS R3V9 Sun Enterprise 3000 Computer CVUE Instructions

Procedures that are done by the customer before the upgrade

5. Enter the path for the backup device.

Note:

The default device name is /dev/rmt/0. However, the device name used

depends on the drive’s SCSI ID. Possible device names are:

/dev/rmt/0 I ndicates the first noncomp ressing tape drive with

the lowest target address

/dev/rmt/1 I ndicates the second noncompressing tape drive

with the second lowest target addres s

/dev/rmt/0c Indicates the first compressed-mode tape drive

with the lowest target address

/dev/rmt/1c Indicates the second compressed-mode tape

drive with the second lowest target address

The system backs up the Visual Vectors vector layouts and comments, and then displays a message similar to the following:

Using as backup device. Starting backup of vector steps and layout files. Please wait... Backup completed successfully. Please remove tape and label it

XXXXXXXXXX

Issue 3.0 February 2002 23

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