Avaya 6416D+, 6408+, 6416D+M, 6424D+, 6424D+M User Manual
...
6408+, 6408D+, 6416D+, 6416D+M,
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6424D+, and 6424D+M Telephones
User’s Guide
Contents
6400 Series Multi-line Telephones. . . . . . . . . . . . . . . . . . . 1
Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the Softkey Feature Menus. . . . . . . . . . . . . . . . . . 4
Other Softkey Features That May Be On
Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 9
Selected Voice Features. . . . . . . . . . . . . . . . . . . . . . . . . . 10
Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Modular Interface Capabilitie s . . . . . . . . . . . . . . . . . . . . . 20
Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Desktop Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 25
Installing the Designation Card . . . . . . . . . . . . . . . . . . 26
Tones and Their Meaning. . . . . . . . . . . . . . . . . . . . . . . . . 27
Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 28
555-230-739
Comcode 108339029
Issue 3
April 1999
Some versions of DCP displ ay t elep hone s a r e in tende d fo r exp ort out side
of the U.S. These telephones initialize with “EXPORT VERSION” on the
display. Display features are not operative until after this display
disappears.
If the “EXPORT VERSION” display does not disappear within a few
seconds, activate the Test function by pressing the Transfer button. If this
action does not remove the “EXPORT VERSION” display, contact your
system adm inistrator.
NOTICE
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Lucent
Technologies can assume no responsibility for any errors. Changes or
corrections to the i nform ation contained in t his do cu me nt m ay b e i nco rporated
into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact: Lucent Technologies BCS Publications Center
Order: Document No. 555-230-739
HEARING AID COMPATIBILITY
2855 N. Franklin Road
Indianapolis, IN 46219
Domestic: 1 800 457-1235 International: 1 317 322-6791
Domestic Fax: 1 800 457-1764 International Fax: 1 317 322-6699
Issue 3, April 1999
The 6400-Series telephones are Hearing Aid Compatible (HAC), and thus all
units have “ HAC” printed on them.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
Y o u are respo nsibl e for the sec urity of your s ystem . Lucent Technologies does
not warrant that this product is immune from or will prevent unauthorized use
of common-carrier telecommunication services or facilities accessed through
or connected to it. Lucen t Technologies will not be r esp onsib le for a ny cha rge s
that result from such unauthorized use. Product administration to prevent
unauthorized use is your responsibility and your system manager should read
all documents provided with this product to fully understand the features
available t hat may reduce your risk of incurring charges.
TRADEMARKS
DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.
OBTAINING PRODUCTS
To learn more about Lucent Technologies products and to order any of these
products, contact Lucent Direct, the direct-market organization of Lucent
Technologies Business Communications System. Access their web site at
www.lucentdirect.com or call the following numbers: customers should call
1 800 451-2100 or account executives can contact Lucent Direct at
1 800 778 1880 (voice) or 1 800 778-1881 (fax).
THE “CE” MARK
If the “CE” mark is affixed to this equipment. it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and
the Low Voltage Directive (73/23/EEC).
Prepared by © 1999 Lucent Technologies
BCS Product Publications All Rights Reserved
Middletown, New Jersey 07748-1998 Printed in USA
IMPORTANT USER SAFETY INSTRUCTIONS
The most careful attention has been devoted to quality standards in the
manufacture of your new telephone. Safety is a major factor in the design of
every set. But, safety is YOUR responsibility too.
Please read carefully t he helpf ul tips li sted bel ow and on the next page. Thes e
suggestions will enable you to take full advantage of your new voice terminal.
Then, retain these tips for later use.
!
CAUTION:
This telephone is NOT for residential use. It is for business systems
applications ONLY. It will NOT operate on public networks. It MUST
BE connected to a DEFINITY Enterprise Communications Server.
Use in a residential environmen t could result in an electrical sh ort
circuit when the telephone wiring is set up to provide other
applications, for example, for appliance control or power
transformers. The AC pow e r u sed i n the se a ppl ic ations may create a
safety hazard by placing a direct short circuit across the telephone
wiring.
Use
When using your telephone equipment, the following safety precautions
should always be followe d to redu ce the ri sk of fi re, elect ric shoc k, and i njury to
persons.
• Read and understand all instructions.
• Follow all warnings and instructions marked on the telephone.
• This telephone can be hazardous if immersed in water. To avoid the
possibility of electric shock, do not use it while you are wet. If you
accidentally drop the te lepho ne into w ater, do not retrieve it until you have
first unplugged the li ne cord from the modula r w al l j ac k. The n, ca ll se rvice
personnel to ask about a replacement.
• Avoid using the telephone during electrical st orms in your immed iate area.
There is a risk of electric shock from lightning. Urgent calls should be
brief. Even though protective measures may have been installed to limit
electrical surges from entering your business, absolute protection from
lightning is impossible.
• If you suspect a natural gas leak, report it immediately, but use a
telephone away from the area in question. The telephone’s electrical
contacts could generate a tiny spark. While unlikely, it is possible that this
spark could ignite heavy concentrations of gas.
• Never push objects of any kind into the equipment through housing slots
since they may touch hazardous voltage points or short out parts that
could result in a risk of electric shock. Never spill liquid of any kind on the
telephone. If liquid is spilled, however, refer servicing to proper service
personnel.
• To reduce the risk of electric shock, do not disassemble this telephone.
There are no user serviceable parts. Opening or removing covers may
expose you to hazardous voltages. Incorrect reassembly can cause
electric shock when the telephone is subsequently used.
Service
1. Before cleaning, unplug the telephone from the modular wall jack. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
2. Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions exist:
— If liquid has been spilled into the telephone.
— If the telephone has been exposed to rain or water.
— If the telephone has been dropped or the housing has been
damaged.
— If you note a distinct change in the performance of the telephone.
SAVE THESE INSTRUCTIONS
When you see this warning symbol on the product, refe r
!
Intellectual property related to this product (including trademarks) and
registered to Lucent Technologies Inc. has been transferred or licensed to
Avaya Inc.
Any reference within the text to Lucent Technologies Inc. or Lucent should be
interpreted as references to Avaya Inc. The exception is cross references to
books published prior to April 1, 2001, which may retain their original Lucent
titles.
Avaya Inc. form ed as a result of Luce nt’ s pla nned res tructu ring , desi gns bu ilds
and delivers voice, converged voice and data, customer relationship
management, messaging, multi-service networking and structured cabling
products and services. Avaya Labs is the research and development arm for
the company.
to this instructions booklet packed with the product for
more information before proceeding.
6400 Series Multi-line Telephones
The 6400 Series multi-line telephones include the following:
• The 6408+ Telephone — has eight call appearance/feature buttons with
a two-way speakerphone.
• The 6408D+ Telephone — has eight call appearance/feature buttons, a
2-line by 24-character display, and a two-w ay speakerp hone.
• The 6416D+ and 6416D+M Telephones — have 16 call appearance/
feature buttons, a 2-line by 24-character display, and a two-way
speakerphone.
• The 6424D+ and 6424D+M Telephones — have 24 call appearance/
feature buttons, a 2-line by 24-character display, and a two-way
speakerphone.
Note: Only the 6416D+M and 6424D+M have modular capabilities.
For more information on this feature, see “Modular Interface
Capabilities” on page 20.
Use Figure 1 below to familiarize yourself with your 6400 Series telephone.
(The 6408D+ is shown in Figure 1.)
8
9
1
2
3
4
5
6
7
Menu Exit Prev Next
Spkr Mute Hold
Redial Trnsfr Conf
Test Ri ng
DEF
ABC
GHI
PQRS
*
1
4
7
3
2
MNOJKL
56
TUV
WXYZ
8
9
#
O
Tel #
10
11
12
13
FIGURE 1 The 6408D+ Telephone
14
1
The following features correspond to the numbers in Figure 1.
1) Mute button 8) Display — available onl y on t he
6408D+, 6416D+ and 6416D+M, and
the 6424D+ and 6424D+M
2) Speaker button 9) Softkeys
3) Transfer/Test button 10) Display control button s
4) Redial button 11) Hold button
5) Conf/Ring button 12) Call appearance/feature buttons
6) Dial pad 13) Message light — label ed
7) Volume control button 14) Tray handle
Headsets
On all of the 6400 Series telephones
except
the 6416D+M and 6424D+M, the
headset connection consists of a headpiece (shown as 1 in Figure 2 below)
and modular base unit (shown as 2 in Figure 2). In this instance , the ba se unit
plugs into the Handset jack (shown as 3 in Figure 2).
1
2
321
4*56
89
7
O#
3
Volume
FIGURE 2 The Headset Attached to the Handset Jack on a 6400 Series
Telephone (via a Modular Base Unit)
On the 6416D+M and 6424D+M sets, there is a jack provided for ONLY the
headset. In Figure 3, the headset is shown as 1; the Headset jack is sh own
either
as 2. On thes e sets, the head set can
be connected, wi th an ad apter cord
(shown as 3 in Figure 3), to the Headset jack on the back of the telephone
connected to a modular base unit which then plugs into the Headset jack.
2
or
Note: When a modular base unit is used with the Headset jack, the handset
should remain plugged into the Handset jack.
The privacy of the W his pe r Page ann ou nce me nt c an not be guaranteed
when telephones have modular base units other than the M10L-8400
(Comcode: 407639715; PEC: 3122-022). The M10L-8400 is the only
modular base unit that should be used for the 6400 Series telephones.
Note that this does NOT apply to headsets plugged into the Headset
jack on the back of the 641 6D +M and 642 4D +M tel ephones that do not
require a modular base. For more information, see the instructions for
the Whisper Page feature in the Voice Features secti on.
Note: If you plug the headset directly into the Headset jack, you may use a
button on the adapter cord, if so equipped, to go off-hook and on-hook,
Headset On/Off
or a button may be administered.
1
3
2
FIGURE 3 The Headset Connected to the H eadse t Jack on the 6416D+M
and 6424D+M Telephones (No Modular Base Unit Required)
Headpieces
The following headpieces can be used with these telephones:
Headpieces with Modular Bases or with Adapter Cords
— Mirage® — Receiver fits over either ear. Not for noisy environments.
— StarSet
— Supra® Monaural — Adjustable headband and soft ear cushion.
®
— Eartip fits in ear canal.
3
— Supra Monaural Noise-Canceling (NC) — Same as above with
noise-canceling microphone that reduces background noise transmission
by up to 75 percent.
— Supra Binaural — Sound in both ears.
— Supra Binaural Noise-Canceling (NC) — Same as above with
noise-canceling microphone on flexible boom; features windscreen and
reduces background noise transmission by up to 75 percent.
Note: For direct connection to the Headset jack on the 6416D+M and
6424D+M, use the following cord: HIC-01; Comcode: 408122950;
PEC: 3124-IC/A.
Using the Softkeys
The softkeys are the four unlabeled round keys located directly below the
display. The four round display control buttons, labeled Menu, Exit, Prev, and
Next are located under the softkeys. See Figure 4.
Display
Softkeys
NextPrevMenu Exit
FIGURE 4 The Display, Softkeys, and Display Control Buttons
Display
control buttons
Using the Softkey Feature Menus
There are three separate softkey feature menus. Each of these menus allows
you to select from four different features.
You can enter Softkey Mode (and view the softkey feature menu) by pressing
the display control button labeled Menu. The following is an example of a
softkey feature menu.
Dir Drop HFAns Timer
4
The top line of each softkey feature menu screen shows you the status of
each of the four features. An arrow appears above the feature name or
abbreviation if that feature is active. In the above example, the arrow above
the Timer feature indicates that feature is active.
The second line on each softkey feature menu shows the features you can
access. To use any of these features, you must press the softkey below the
feature name or abbreviation.
Press the Next or Prev button until t he feature you wan t to use a ppears on the
display.
Note: An error tone (one beep) sounds when you have made an
inappropriate softkey entry.
Press the Exit button at any t ime t o exit th e softke y fea ture menu s and
return to normal call-handling operation.
Other Softkey Features That May Be On Your Display
There are 12 default features that can be accessed with the softkeys on a
6400 Series telephone. However, the system manager may substitute other
softkey features in their place.
Call-Handling Features
Conference
The Conference feature allows you to conference up to six parties (including
yourself) on a call.
To add another party to a call (for a total of six parties)
1. Press . [dial tone]
2. Dial the number of the new party and wait for an answer.
3. When you want to add the new person, press again.
4. Repeat Steps 1 through 3 for additional conference connections.
Conf
Conf
To add a call you have put on hold to another call you are connected to
1. Press . [dial tone]
2. Press the call appearance button of the call on hold (first call).
3. Press again.
To drop the last person added to the conference call
1. With a display: Press the Menu button and then press the softkey
below Drop.
Without a display: Press the button (if administered).
Conf
Conf
Drop
5
Hold
The Hold feature puts a call on hold until you can return to it.
To put a call on hold while you answer another call or perform another
task
1. Press .
Hold
T o answ er a new call while acti ve on anothe r
1. Press .
Hold
2. Press the call appearance button of the incoming call.
To return to the held call
1. Press the call appearance button of the held call.
Note: If your telephone is connected to DEFINITY Release 7.1 or a later
release and if ther e is on ly one call on hol d at yo ur telep hone, y ou ca n
transfer the call or initiate a conference call by pressing or
Conf
without
first returning to the held call.
Trnsfr
Redial
The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number (up to 24 digits) you dialed.
To redial the last number that you dialed
1. Press .
.
Redial
Speaker (Listen-Only) and Group Listen
The Speaker feature allows you to place calls or access other features
without lifting the handset. However, in order to speak to the other party, you
must use the handset. With the Group Listen feature, the handset and
speaker are active at the same time.
Note: All of the 6400 Series telephones described in this manual can be
optioned for either a two-way
speaker
. Check with your system manager to see which feature you
speakerphone
or a one-way, listen-only
can use on your telephone.
T o use the listen-only speaker to place a c all without lifting the handset
or for any listening-only feature (such as monitoring a call on which
you have been put on hold or for group listening)
1. Press .
Spkr
2. Place a call or access the selected feature.
3. Adjust speaker volume if necessary:
To raise the volume, press the right half of the Speaker Volume control
button labeled ; to lower the volume, press the left half of the
Speaker Volume control button labeled .
6
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