Avaya 6416D+, 6408+, 6416D+M, 6424D+, 6424D+M User Manual

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6408+, 6408D+, 6416D+, 6416D+M,

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6424D+, and 6424D+M Telephones

User’s Guide

6400 Series Multi-line Telephones. . . . . . . . . . . . . . . . . . . 1

Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using the Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using the Softkey Feature Menus. . . . . . . . . . . . . . . . . . 4

Other Softkey Features That May Be On

Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 9

Selected Voice Features. . . . . . . . . . . . . . . . . . . . . . . . . . 10

Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Modular Interface Capabilitie s . . . . . . . . . . . . . . . . . . . . . 20

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Desktop Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 25

Installing the Designation Card . . . . . . . . . . . . . . . . . . 26

Tones and Their Meaning. . . . . . . . . . . . . . . . . . . . . . . . . 27

Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 28

555-230-739 Comcode 108339029 Issue 3 April 1999

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Some versions of DCP displ ay t elep hone s a r e in tende d fo r exp ort out side

of the U.S. These telephones initialize with “EXPORT VERSION” on the display. Display features are not operative until after this display disappears.

If the “EXPORT VERSION” display does not disappear within a few seconds, activate the Test function by pressing the Transfer button. If this action does not remove the “EXPORT VERSION” display, contact your system adm inistrator.

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the i nform ation contained in t his do cu me nt m ay b e i nco rporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Lucent Technologies BCS Publications Center

Order: Document No. 555-230-739

HEARING AID COMPATIBILITY

2855 N. Franklin Road Indianapolis, IN 46219 Domestic: 1 800 457-1235 International: 1 317 322-6791 Domestic Fax: 1 800 457-1764 International Fax: 1 317 322-6699

Issue 3, April 1999

The 6400-Series telephones are Hearing Aid Compatible (HAC), and thus all

units have “ HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

Y o u are respo nsibl e for the sec urity of your s ystem . Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucen t Technologies will not be r esp onsib le for a ny cha rge s that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available t hat may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies. Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these products, contact Lucent Direct, the direct-market organization of Lucent Technologies Business Communications System. Access their web site at www.lucentdirect.com or call the following numbers: customers should call 1 800 451-2100 or account executives can contact Lucent Direct at 1 800 778 1880 (voice) or 1 800 778-1881 (fax).

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THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the European Union Electromagnetic Compatibility Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC).

IMPORTANT USER SAFETY INSTRUCTIONS

The most careful attention has been devoted to quality standards in the manufacture of your new telephone. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too.

Please read carefully t he helpf ul tips li sted bel ow and on the next page. Thes e suggestions will enable you to take full advantage of your new voice terminal. Then, retain these tips for later use.

CAUTION:

This telephone is NOT for residential use. It is for business systems applications ONLY. It will NOT operate on public networks. It MUST BE connected to a DEFINITY Enterprise Communications Server. Use in a residential environmen t could result in an electrical sh ort circuit when the telephone wiring is set up to provide other applications, for example, for appliance control or power transformers. The AC pow e r u sed i n the se a ppl ic ations may create a safety hazard by placing a direct short circuit across the telephone wiring.

Use

When using your telephone equipment, the following safety precautions should always be followe d to redu ce the ri sk of fi re, elect ric shoc k, and i njury to persons.

• Read and understand all instructions.

• Follow all warnings and instructions marked on the telephone.

• This telephone can be hazardous if immersed in water. To avoid the

possibility of electric shock, do not use it while you are wet. If you accidentally drop the te lepho ne into w ater, do not retrieve it until you have first unplugged the li ne cord from the modula r w al l j ac k. The n, ca ll se rvice personnel to ask about a replacement.

• Avoid using the telephone during electrical st orms in your immed iate area.

There is a risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your business, absolute protection from lightning is impossible.

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• If you suspect a natural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas.

• Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, refer servicing to proper service personnel.

• To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Opening or removing covers may expose you to hazardous voltages. Incorrect reassembly can cause electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer servicing to qualified service personnel when these conditions exist:

— If liquid has been spilled into the telephone. — If the telephone has been exposed to rain or water. — If the telephone has been dropped or the housing has been

damaged.

— If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see this warning symbol on the product, refe r

Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc.

Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles.

Avaya Inc. form ed as a result of Luce nt’ s pla nned res tructu ring , desi gns bu ilds and delivers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services. Avaya Labs is the research and development arm for the company.

to this instructions booklet packed with the product for more information before proceeding.

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6400 Series Multi-line Telephones

The 6400 Series multi-line telephones include the following:

• The 6408+ Telephone — has eight call appearance/feature buttons with

a two-way speakerphone.

• The 6408D+ Telephone — has eight call appearance/feature buttons, a

2-line by 24-character display, and a two-w ay speakerp hone.

• The 6416D+ and 6416D+M Telephones — have 16 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way speakerphone.

• The 6424D+ and 6424D+M Telephones — have 24 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way speakerphone.

Note: Only the 6416D+M and 6424D+M have modular capabilities.

For more information on this feature, see “Modular Interface Capabilities” on page 20.

Use Figure 1 below to familiarize yourself with your 6400 Series telephone. (The 6408D+ is shown in Figure 1.)

1 2

3 4

Menu Exit Prev Next

Spkr Mute Hold

Redial Trnsfr Conf

Test Ri ng

DEF

ABC

GHI

PQRS

1 4 7

MNOJKL

TUV

WXYZ

9 #

Tel #

10 11

FIGURE 1 The 6408D+ Telephone

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The following features correspond to the numbers in Figure 1.

1) Mute button 8) Display — available onl y on t he

6408D+, 6416D+ and 6416D+M, and the 6424D+ and 6424D+M

2) Speaker button 9) Softkeys

3) Transfer/Test button 10) Display control button s

4) Redial button 11) Hold button

5) Conf/Ring button 12) Call appearance/feature buttons

6) Dial pad 13) Message light — label ed

7) Volume control button 14) Tray handle

Headsets

On all of the 6400 Series telephones

except

the 6416D+M and 6424D+M, the headset connection consists of a headpiece (shown as 1 in Figure 2 below) and modular base unit (shown as 2 in Figure 2). In this instance , the ba se unit plugs into the Handset jack (shown as 3 in Figure 2).

321

4*56

Volume

FIGURE 2 The Headset Attached to the Handset Jack on a 6400 Series

Telephone (via a Modular Base Unit)

On the 6416D+M and 6424D+M sets, there is a jack provided for ONLY the headset. In Figure 3, the headset is shown as 1; the Headset jack is sh own

either

as 2. On thes e sets, the head set can

be connected, wi th an ad apter cord (shown as 3 in Figure 3), to the Headset jack on the back of the telephone connected to a modular base unit which then plugs into the Headset jack.

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Note: When a modular base unit is used with the Headset jack, the handset

should remain plugged into the Handset jack. The privacy of the W his pe r Page ann ou nce me nt c an not be guaranteed

when telephones have modular base units other than the M10L-8400 (Comcode: 407639715; PEC: 3122-022). The M10L-8400 is the only modular base unit that should be used for the 6400 Series telephones. Note that this does NOT apply to headsets plugged into the Headset jack on the back of the 641 6D +M and 642 4D +M tel ephones that do not require a modular base. For more information, see the instructions for the Whisper Page feature in the Voice Features secti on.

Note: If you plug the headset directly into the Headset jack, you may use a

button on the adapter cord, if so equipped, to go off-hook and on-hook,

Headset On/Off

or a button may be administered.

FIGURE 3 The Headset Connected to the H eadse t Jack on the 6416D+M

and 6424D+M Telephones (No Modular Base Unit Required)

Headpieces

The following headpieces can be used with these telephones:

Headpieces with Modular Bases or with Adapter Cords

— Mirage® — Receiver fits over either ear. Not for noisy environments. — StarSet — Supra® Monaural — Adjustable headband and soft ear cushion.

— Eartip fits in ear canal.

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— Supra Monaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone that reduces background noise transmission by up to 75 percent.

— Supra Binaural — Sound in both ears. — Supra Binaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone on flexible boom; features windscreen and reduces background noise transmission by up to 75 percent.

Note: For direct connection to the Headset jack on the 6416D+M and

6424D+M, use the following cord: HIC-01; Comcode: 408122950; PEC: 3124-IC/A.

Using the Softkeys

The softkeys are the four unlabeled round keys located directly below the display. The four round display control buttons, labeled Menu, Exit, Prev, and Next are located under the softkeys. See Figure 4.

Display

Softkeys

NextPrevMenu Exit

FIGURE 4 The Display, Softkeys, and Display Control Buttons

Display control buttons

Using the Softkey Feature Menus

There are three separate softkey feature menus. Each of these menus allows you to select from four different features.

You can enter Softkey Mode (and view the softkey feature menu) by pressing the display control button labeled Menu. The following is an example of a softkey feature menu.

Dir Drop HFAns Timer

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The top line of each softkey feature menu screen shows you the status of each of the four features. An arrow appears above the feature name or abbreviation if that feature is active. In the above example, the arrow above the Timer feature indicates that feature is active.

The second line on each softkey feature menu shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation.

Press the Next or Prev button until t he feature you wan t to use a ppears on the display.

Note: An error tone (one beep) sounds when you have made an

inappropriate softkey entry. Press the Exit button at any t ime t o exit th e softke y fea ture menu s and

return to normal call-handling operation.

Other Softkey Features That May Be On Your Display

There are 12 default features that can be accessed with the softkeys on a 6400 Series telephone. However, the system manager may substitute other softkey features in their place.

Call-Handling Features

Conference

The Conference feature allows you to conference up to six parties (including yourself) on a call.

To add another party to a call (for a total of six parties)

1. Press . [dial tone]

2. Dial the number of the new party and wait for an answer.

3. When you want to add the new person, press again.

4. Repeat Steps 1 through 3 for additional conference connections.

Conf

To add a call you have put on hold to another call you are connected to

1. Press . [dial tone]

2. Press the call appearance button of the call on hold (first call).

3. Press again.

To drop the last person added to the conference call

1. With a display: Press the Menu button and then press the softkey below Drop.

Without a display: Press the button (if administered).

Conf

Drop

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Hold

The Hold feature puts a call on hold until you can return to it.

To put a call on hold while you answer another call or perform another task

1. Press .

Hold

T o answ er a new call while acti ve on anothe r

1. Press .

Hold

2. Press the call appearance button of the incoming call.

To return to the held call

1. Press the call appearance button of the held call.

Note: If your telephone is connected to DEFINITY Release 7.1 or a later

release and if ther e is on ly one call on hol d at yo ur telep hone, y ou ca n transfer the call or initiate a conference call by pressing or

Conf

without

first returning to the held call.

Trnsfr

Redial

The Redial (or Last Number Dialed) feature automatically redials the last extension or outside number (up to 24 digits) you dialed.

To redial the last number that you dialed

1. Press .

Redial

Speaker (Listen-Only) and Group Listen

The Speaker feature allows you to place calls or access other features without lifting the handset. However, in order to speak to the other party, you must use the handset. With the Group Listen feature, the handset and speaker are active at the same time.

Note: All of the 6400 Series telephones described in this manual can be

optioned for either a two-way

speaker

. Check with your system manager to see which feature you

speakerphone

or a one-way, listen-only

can use on your telephone.

T o use the listen-only speaker to place a c all without lifting the handset or for any listening-only feature (such as monitoring a call on which you have been put on hold or for group listening)

1. Press .

Spkr

2. Place a call or access the selected feature.

3. Adjust speaker volume if necessary: To raise the volume, press the right half of the Speaker Volume control button labeled ; to lower the volume, press the left half of the Speaker Volume control button labeled .

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If you have a display, it shows the volume level: (There are eight volume levels.)

->>>>>> +

To turn off the speaker and return to handset

1. Pick up the handset.

To end a call (while the handset is on-hook and only the speaker is active)

1. Press .

Spkr

T o activ ate the s peaker w hile us ing the ha ndset so that both a re ac tive at the same time (the Group Listen feature, if administered)

1. While you are using the handset, activate the speaker by pressing

Spkr

Note: If you hang up the handset within 10 seconds after pressing ,

Spkr

the call remains active on the speaker.

If you hang up the handset more than 10 seconds after pressing

Spkr

, the speaker will also turn off, and the call is disconnected.

Speakerphone

The two-way built-in speakerphone allows you to place and answer calls without lifting your handset.

Note: Your telephone may be set for the two-way

one-way, listen-only

speaker

. Check with your sys tem ma nager to se e

speakerphone or

which of these features you can use.

Note: Speakerphones may not operate satisfactorily in every environment

(such as in very noisy locations). In such an environment, the one-way, listen only speaker should be used.

Note: Some locations may wish to use the speakerphone for the Group

Listen feature. Wi th this fe ature you can hear the other person thro ugh the handset and speakerphone, but in order to speak to the other person, you must use the handset. Ask your system manager if the Group Listen feature has been administered for your telephone.

To place or answer a call without lifting the handset, or to use the speakerphone with any feature

1. Press .

Spkr

2. Place or answer the call, or access the selected feature.

3. Adjust speakerphone volume if necessary: To raise the volume, press the right half of the Volume control button labeled ; to lower the volume, press the left half of the Volume control button labeled .

for the

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4. If you have a display, it shows: (There are eight volume levels.)

->>>>>> +

To change from the speakerphone to the handset

1. Pick up the handset and talk.

To change from the handset to the speakerphone

1. Press .

Spkr

2. Within 10 seconds, hang up the handset.

To use the Group Listen feature (if administered) in which the handset and the speaker are active at the same time

Spkr

1. While you are active on the handset, press

Note: If you hang up the handset within 10 seconds after pressing ,

Spkr

the call remains active on the speaker.

If you hang up the handset more than 10 seconds after pressing

Spkr

, the speaker will also turn off, and the call is disconnected.

To end a call

1. Press again.

Spkr

Test

The Test feature allows you to test the lights and display on your telephone.

To test the lights and display on your telephone

1. While on-hook, press and hold down .

Lights go on in columns, and if there is a display on the telephone, all the display segments fill in.

2. To end test, release .

Trnsfr

Lights return to normal operation.

Note: If the lights or the display segments do not respond during the test,

see your system manager.

Trnsfr

Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.

To send the present call to another extension

1. While on a call, press . [dial tone]

2. Dial the number to which the call is to be transferred. [ringing tone]

3. Remain on the line and announce the call. (If the line is busy or if there is no answer, you can return to the held

Trnsfr

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call by pressing its call appearance button.)

4. Press again to complete the transfer.

5. Hang up.

Note: If your telephone is connected to a DEFINITY Release 6.3.2 or a later

release, your administrator may have chosen Transfer-on-Hang-up. In this case, you can transfer a call by pressing , dialing the number to which the call is to be transferred, and then hanging up. To cancel an attempted transfer, press or press the original call appearance. If your system has auto-hold activated, use to cancel a transfer so that the potential transfer recipient is not left on hold.

Trnsfr

Drop

Getting Messages

Message

Your Message light goes on when a caller has left a message for you. Note: If your telephone has a display, you may also be able to use the

Message Retrieval display feature.

For directions on retrieving your messages, see your system manager.

Selecting a Personalized Ring

Select Ring

The Select Ring feature allows you to choose your own personalized ringing pattern for your telephone from among eight different patterns.

To select a personalized ringing pattern

1. While on-hook, press .

Conf

Current ringing pattern plays and repeats every three seconds.

2. Continue to press (and then relea se) to cycle throu gh all e igh t ringing patterns.

3. If you want to save the ringing pattern currently being played, do not press anymore. You will hear the selected ringing pattern two more times, and then it will be automatically saved.

Conf

You will hear a confirmation tone (two rising tones), and your new ringing pattern is set.

Note: If you go off-hook, receive a call, or lose power during selection, the

process is canceled and you must start again.

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Selected Voice Features

Spkr

Abbreviated Dialing/Automatic Dialing (AD)

The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access

code. Abbreviated Dialing offers four possible types of lists — Personal, Group, System, and Enhanced, and you can have a total of three lists. (Of these three lists, you c an have onl y one Syste m List and o ne Enhanced Lis t.) You program numbers on a Personal List; numbers on Group Lists are programmable by the controller of the list; System Lists and Enhanced Lists are programmable only by the system manager.

not

You can also prog ram a nu mb er o n an AD butt on th at i s list. This Automatic Dialing number can be up to 16 digits and characters.

For all 6408+ telephones, and all 6408D+, 6416D+ and 6416D+M, and 6424D+ and 6424D+M telephones connected to DEFINITY switches 6.2 and prior releases, or when using the Program feature access code

To program/reprogram an AD button (administered as a feature button)

Note: The system manager must first program a call appearance/

feature button as an AD button before you can program a number on it.

Note: There is a 10-second time limit between your entering the

Program mode and entering the first digit of an AD button, and then a 10-second time limit between each digit. If you hear intercept tone while you are programming the button, you have exceeded the time limit and you must begin again.

1. Locate the Program button on your telephone. There are three possibilities.

a. If you are using a telephone with a display, press the Menu button

and, if necessary, the Next or Prev button until Prog appears on the display screen.

b. If you telepho ne does n ot have a displa y or if Prog is not a vailabl e on

your display, press administered as a feature button.

c. Ask your system manager for the AD Program feature access code.

2. Pick up the handset or press . [dial tone]

3. Press the Prog button (or dial the feature access code).

4. Press the AD button to be programmed.

5. Dial an outside number , extension, or featur e ac c ess c ode y ou w a nt t o store (as you would normally dial it).

6. Press . [confirmation tone]

7. Repeat Steps 4 through 6 (within 10 seconds) to program additional

8. Hang up or press to end programming.

buttons.

Program

Spkr

stored on an AD

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For 6408D+, 6416D+ and 6416D+M, and 6424D+ and 6424D+M telephones connected to a DEFINITY ECS Release 6.3 or later To program an Abbreviated Dialing button on the softkey feature menu screens or on a feature button

Note: If you make a mistake whi le progr ammin g an AD butt on o n your

display, you CANNOT move back a space to erase it. Instead,

save whatever you have entered by pressing the “#” key and then start over.

1. Locate the Program button. It will either be a button labeled

Program

or you will see Prog on one of the feature menu screens.

2. To access the Program feature, press the Menu button, then the Next or Prev button, if necessary, until you see Prog on the display. Then press the softkey below Prog. If Prog is not on one of your feature menu screens, press the button.

Program

Your telephone will automatically go off-hook, and the light next to

Spkr

will go on.

3. Select the feature button or the AD softkey you want to program. (To do this, press the Menu button again, then press Next or Prev, if necessary, until you see the AD softkey label, such as AD1, on the display.)

You will see the message, Change number? Yes=1 No=2 on the

display.

4. If you want to enter a new number or c hange an e xisting num ber , press the “1” key on the dial pad. If you do not want to change the number, press the “2” key and skip to Step 6.

5. When you see the message Enter number: on the display, enter the number you want that button to call. When you have finished entering the number, press the “#” key. Go on to the next step.

Note: When you have changed the number called by a feature

button, you may want to change its label on the paper strip too.

6. When you see the message Change label? Yes=1 No=2, press the “1” key on the dial pad to change a button label. If you do not want to change the label, press the “2” key and skip to Step 8.

7. When you see the message Enter label on the display, use the dial pad to enter the label you want, up to five characters. (Pressing a dial pad key once enters the first letter on the key; if you want a different letter or the number, press the key repeatedly until the character you want appears on the display.) Press the “ space. When you have finished entering the label, press the “#” key.

When you see the message Press button to program, decide if you want to program an other butto n. If so, go back to Step 3. If not, go o n to the next step.

Note: When you program a label, it does not appear on the display

until you hang up.

9. To exit from Programming mode, press the Speaker button.

” key to advance to the next

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To place an AD call

Spkr

Enhcd List

1. Press the selected AD button, either a feature button or the softkey below the AD feature on the feature menu screens.

To program or reprogram an outside number, extension, o r feature access code into an AD personal list

1. Locate the Program button on your telephone. There are three possibilities.

a. If you are using a telephone with a display, press the Menu button

and, if necessary, the Next or Prev button until Prog appears on the display screen.

b. If your telephone does not have a display or if Prog is not available

on your display, press administered as a feature button.

Program

c. Ask your system manager for the AD Program feature access code.

2. Pick up the handset or press . [dial tone]

Spkr

3. Press the Program button (or dial the feature access code).

4. Dial the Personal List number (1, 2, or 3).

5. Dial the list item (1, 2, 3...) .

6. Dial the number you want to store (up to 24 digits) as you would normally dial it.

7. Press . [confirmation tone]

8. Repeat Steps 5 through 7 if you want to program additional items on the same list; hang up and begin again at Step 2 if you want to program items on another list.

9. Hang up or press to end programming.

Note: Record your personal list items on the Abbreviated Dialing list on the

cards in the tray under the telephone; group, system, and enhanced list can be obtained from your system manager.

To place a call using an AD list button or code

1. Press the or or buttons (if administered)

Dial the appropriate AD List code for List 1, or List 2, or List 3.

Pers List Grp List Sys List

[dial tone]

Note: An (Enhanced List) may also be available; see your

system manager.

2. Dial the desired list item (1, 2, 3...).

Call Forwarding All Calls

The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system.

To temporarily redirect all calls to an extension or outside number of your choice

1. With a display: Press the Menu button and then press the softkey below CFrwd (while on-hook or off-hook).

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Without a display: Press the button (if administered) (while

on-hook or off-hook)

Dial the Call Forward access code

Call Fwd

(while off-hook). [dial tone] Note: If you have cons ole p ermis sion, next, d ial th e extens ion nu mber

whose calls are to be forwarded; receive dial tone.

2. Dial the extension or number where calls will be sent.

[confirmation tone]

3. Hang up.

To cancel Call Forwarding

1. With a display: Press the Menu button and then press the softkey below CFrwd (while on-hook or off-hook).

2. Without a display: Press the button (while on-hook)

Call Fwd

Dial

the Call Forward cancel code (while off-hook). [confirmation tone].

Call Park

The Call Park feature allows you to put a call on hold at your telephone, for retrieval at any extension.

To park a call at your extension (for retrieval at any extension) Note: T o u se the Call Park fea ture on a telep hone with dis play (if Call Park is

one of your softkey features), press the Menu button and then the softkey below CPark. Then hang up.

or,

the button (if administered) and hang up.

Call Park

if a button has been assigned to your telephone, press

Call Park

Otherwise, follow these instructions to park a call at your extension.

1. Press . [dial tone]

2. Dial the Call Park access code.

3. Press again.

Trnsfr

[confirmation tone]

Trnsfr

Call is parked at your extension.

4. Hang up.

To retrieve a parked call from another extension

1. Pick up the handset or press .

Spkr

2. Dial the Call Park access code. [confirmation tone]

3. Dial the extension where the call is parked. [confirmation tone]

If returning to a call parked at your telephone, dial your own extension.

Page 18

Call Pickup and Directed Call Pickup

DirCall PkUp

The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the

person’s being a member of your pickup group.

To answer a call placed to a member of your pickup group when your telephone is idle

1. With a display: Press the Menu button and then press the softkey below CPkUp.

Without a display: Press the button (if administered) Dial the Call Pickup access code.

CallPickup

Called telephone stops ringing, and you are connected to the ringing call.

To pick up a call directly for someone else in your office Note: Again, the Directed Call Pickup feature is designed for covering calls

for someone while they are away from their desk. In this case, you do

not

have to be a member of the same pickup group.

1. Press the button or Dial the Directed Call Pickup access code.

2. Dial the extension of the ringing telephone.

Called telephone stops ringing, and you are connected to the ringing call.

Leave Word Calling

The Leave Word Calling (LWC) feature leaves a message for a person at another extension to call you back. The called party will be able to dial message service (for example, an attendant, AUDIX or other voice mail system, a covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called.

To leave a message answered, you hear a coverage or busy tone, or you have been put on hold)

1. With a display: Press the Menu button and then press the softkey below LWC before hanging up.

Without a display: Press the button (if administered) before hanging up.

Message light goes on at the called telephone (if so equipped).

Note: If reorder tone is heard, message is not stored; try again.

To leave a message without ringing an extension

1. With a display: Press the Menu button and then press the softkey

after dialing an extension (when your call is not

LWC

[confirmation tone]

Page 19

below LWC. Without a display: Press the button or Dial the Leave Word

Calling access code (while off-hook).

2. Dial the extension.

[confirmation tone]

LWC

[dial tone]

Message light goes on at the called telephone (if so equipped).

3. Hang up.

To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber.

1. With a display: Press the Menu button and then press the softkey below CnLWC (while on-hook or off-hook).

Without a display: Press the button (wh ile on-hook or off-hook)

2. Dial the extension. [confirmation tone]

Note: If reorder tone is heard, the message is not canceled; try again.

Dial the Leave Word Calling cancel code (while off-hook).

Cancel LWC

[dial tone]

Self-Administration

If your telephone has a display and the Self-Administration feature has been activated, you will be able to add (or to remove) feature buttons on your own telephone using the softkeys and the display control buttons.

To administer any of the availa ble featur es

1. Press the Menu button and then the softkey below Admin. Note: The telephone must be idle; that is, there must NOT be any

active or held calls.

2. If necessary, enter your security code at the telephone dial pad. Note: If you enter an invalid security code,

the display shows Incorrect Security Code and Cont. (for Continue).

When you have entered the security code, press the softkey below Done.

Press the softkey below Cont. to proceed.

The display shows the first SELECT FEATURE screen which lists the first set of four self-administrable features. To see the second set of four features, press the Next button. To go back one menu screen, press the Prev button.

3. Press the softkey below the feature you want to place on an available feature button such as CPkUp (Call Pickup) or SAC (Send All Calls).

Note: If you choose the Automatic Dialing or Group Paging feature,

the display prompts you to add a number such as a telephone number, extension, or trunk code that will be associated with this particular button. When you have entered the correct number, press the softkey below Done.

Note: If you wish to see the full name of any of the features on the

feature menu screens (called LongMode), press the softkey

the telephone beeps and

Page 20

below Expl?.

4. Press the button on which you wish to assign this feature.

If the feature is successfully administered on the feature button, the

display shows: “Button Programmed!” Go on to Step 5.

Note: If there is already a feature programmed on that button, you see the

following screen:

XXXXX FEATURE ON BUTTON Replace Keep Delete

On this display screen, press either of the softkeys below Replace if you want to replace the current feature on that button. Press the softkey below Keep if you want to keep the feature on that button. Press the softkey below Delete if you want to delete the feature from the button and leave that button blank.

5. When you see the “BUTTON PROGRAMMED!” screen on the display,

do one of the following:

— If you want to a dminister another button on your telepho ne , p r es s the

softkey below Cont (Continue) on the second line of the “BUTTON PROGRAMMED” screen. The display returns to the feature list. Repeat Steps 3 and 4 to administer other buttons.

— To end self-administration and return to Normal call-handling mode,

press the Exit button.

Note: Be sure to write the name of the self-administered feature(s) on the

telephone designation card next to the appropriate button.

Send All Calls

The Send All Calls feature temporarily sends all your calls to another extension i n the same system.

Note: Before you can u se this feat ure, your sy stem manag er must provide a

coverage path for your extension.

To send all calls (except priority calls) immediately to coverage

1. With a display: Press the Menu button and then press the softkey below SAC (while on-hook).

Without a display: Press th e button (while on -hook)

Send Calls

the Send All Calls access code (while off-hook) [confirmation tone]

To cancel Send All Calls

1. With a display: Press the Menu button and then press the softkey below SAC again (while on-hook).

Without a display: Press the button again (while on-hook)

Dial the Send All Calls cancel code (while off-hook).

Send Calls

[confirmation tone]

Dial

Page 21

Whisper Page

The Whisper Page feature allows you, if you have appropriate permissions, to make an announcement to a person at another extension currently on another call. Only the person at the other extens ion hears the announcement; the other person on the call cannot hear the message.

Note: If you are connecting the headpiece to the Handset jack on the

6400 Series telephones, the M10L-8400 is the only modular base uni t that should be used. If you use any other modular base unit, the Whisper Page announcement may be overheard by the other person on the call.

To make an important announcement (such as an incoming call) to someone at another extension busy on another call

1. Press the button

Both people on the other call hear a beep. The person whom you have called can press the button

which forms a two-party speaking path with your telephone. The other call is put on hold and that person cannot hear your conversation.

2. Speak with the person you have called. Note: If the perso n whom y ou have called is not using th e teleph one at

the time you activate Whisper Page, the call is converted to a normal call.

Note: Any person in the system with the button

administered on th e telephone can bloc k Whisper Pa ge calls b y pressing the button.

Whisper Off

Dial the Whisper Page access code.

Whisper Answer

Display Features

Note: To ensure easier display vis ib ili ty, the display on the 6408 D +, 6 416 D +

and 6416D+M, and 64 24D + a nd 642 4D +M ca n be le ft in its ho riz onta l position or can be raised to a slightly steeper angle. Check which viewing angle is best for your workstation.

Time and Date

Ordinarily, the time and the date will appear on the upper line of your display.

not

(The 6408+ does so if there is an error, contact your system manager.

Note: On initially plugging in a 6400 Series display telephone or after a

power outage, it may take approximately 15 minutes before the time and date appear on the screen.

Call Information

The 6408 telephones have eight call appearance buttons; the 6416D+ and 6416D+M have 16; the 6424D+ and 6424D+M have 24 buttons. Beginning with the first button in the upper left hand corner of your faceplate and going down, the display identifies the buttons in the left column as a thro ugh h. The

have a display.) The time and date are set at the switch,

Page 22

buttons in the right column begin with i and then go throug h p (on the 6416D+ and 6416D+M) and through x (on the 6424D+ and 6424D+M). When the display shows , it represents call information for the first call appearance button. Th e next bu tton dow n would be show n as , and

so on. When you dial an extension, that number is shown and then replaced by the

called party’s name and extension. When a call is received from another extension, the caller’s name is shown; when a call is received from outside, “OUTSIDE CALL” or a trunk identifier is shown.

The display remains in Normal (call-handling) Mode until you activate one of the other display or softkey features. After using any of these features, return to Normal Mode by pressing the Exit button.

Call Timer and Timer

The Call Timer and the Timer features are used to measure elapsed time on a call.

However, the Call Timer feature can be used ONLY if your telephone is connected to a DEFINITY ECS Release 6.3 or later. This feature, once activated, measures elapsed time you turn off the Call Timer feature.

The Timer feature must be turned on to time. At the end of the call, you must im mediately turn off the feature. This feature can be used with

any

Check with your system manager to see if you can use either of these features.

To use the Call Timer feature to measure elapsed time on telephone calls

1. Press the Menu button and then press the softkey below CTime

or,

if CTime is not available on your display, press the

button (if administered).

The Call Timer will measure elapsed time automatically on all calls until you turn off the Call Timer feature.

2. When you want to turn off the Call Timer feature, press the Menu button and press the softkey below CTime

or,

if you have activated this feature with

Call Timer

To use the Timer feature to measure elapsed time on an individual telephone call

1. Press the Menu button and the n pre ss t he s oftk ey b el ow Timer (which exits you from softkey mode)

or,

if Timer is not available on your display, press the button

(if administered).

2. To sto p the tim er and cl ear the di splay, press the Menu button and then press the softkey below Timer again

or,

if Timer is not available on your display, press again.

button.

automatically

on all calls until

for each individual call

DEFINITY switch release.

Call Timer

press the

Timer

you wish

Page 23

Modular Interface Capabilities

If you are using a 6416D+M or 6424D+M telephone, you can install a module in the telephone ’s des ktop stan d for inc reased s et functiona lity. Figure 5 shows the rear of the desktop stand on these telephones. Number 1 in Figure 5 shows the module opening on the back of the stand. Remove the cover (shown as 2) before you install the module. For more information about specific modules, see the documentation supplied with the module.

Note: These modules can ONLY be used in the desktop position; they

Page 25

CANNOT be used if the telephone is to be wall-mounted.

FIGURE 5 A Rear View of the 6416D+M and 6424D+M Telephones

Telephone Installation

All of the 6400 Series telephones described in this manual can be either desk-mounted or wall-mounted. Use the following directions for installing any of these telephones. Figure 6 shows the back of the 6400 Series telephones.

LINE

EX MOD

7 6

FIGURE 6 The Bottom of the 6400 Series Telephones

3 4

Desktop Installation

Note: In non-modular 6400 Series telephones, you can use the telephone

without the desktop stand, if you so choose.

stand contains the modular interface, the desktop stand must be left connected to the telephone.)

If you do not use the telephone with attached desktop stand, it is suggested that you place small round feet (included i n a p las ti c b ag in the box in which the telephone was packed) on each corner of the

(If the telephone desktop

4 3

Page 26

bottom of the telephone housing.

1. Turn the telephone face down on a flat surface.

2. Remove the desktop stand (the upper tabs on the stand are shown as 2 in Figure 6; the lower tabs are shown as 7 in Figure 6). If you are using a 6416D+M or 6424D+M telephone and want to install the adjunct module, do so now be fore proceeding with the foll ow in g s tep s. For more information on the installation of the module, see the documentation that came in the box with the module.

3. Snap one end of the line cord (D2R or D8W) into the “LINE” jack (3 in

Figure 6) on the bottom of the telephone.

4. If you are installing a 6416D+ or 6416D+M or a 6424D+ or 6424D+M with a connected expansion module, snap one end of the expansion module cord into the “XM24” jack (4 in Figure 6).

5. Thread the line cord (and expansion module cord, if appropriate) through the routing channel leading to the top of the desktop stand (1 in Figure 6). Make sure that each cord is placed securely under the square tabs in the routing channel.

6. Snap one end of the coiled handset cord into the Handset jack (6 in Figure 6). This jack is label ed . Thread the handset cord into the channel leading to the side edge of the telephone).

7. Turn the telephone right side up, with the front facing you.

8. Snap the free end of the handset cord into the handset and place the handset in the cradle.

9. If appropriate, snap the free end of th e e xp ans io n m od ul e c ord in to the TEL SET jack on the expansion module.

10. Snap the free end of the line cord into the modular wall jack. 1 1. Lift the handset and listen for dial tone . If there is no dial ton e, check all

wire connections to make sure they are secure.

Note: If you are using a headset with the telephone, you can connect it to the

Handset jack (6 in Figure 6) or the Headset jack on some telephones (5 in Figure 6).

Wall Installation

Note: For wall-mounting, you will need a 1-foot line cord. (This cord is

supplied with the telephone, but can be ordered by using this comcode: 103786760.)

If you are wall-mounting the telephone, you should remove the tray from the base of the telephone. For this purpose, use the instructions listed under “Removing the Telephone Tray” later in this guide.

1. Make sure the 8-conductor wall mount plate is in place.

2. Do the following to reverse the handset hook. (a i n Fig ure 7 shows the handset retainer located under the handset.)

— In order to release the handse t retainer hook, press down on the hook

not

Page 27

and slide it toward the top of the telephone. (See b in Figure 7.)

— Rotate the hook 180 degrees (as in c in Figure 7) and then slide it

back into its slot so the bottom part now sticks out from the top. (See

d in Figure 7.) Snap the hook firmly into place.

FIGURE 7 Removing, Rotating, and Replacing the Handset Retainer

3. Place the telephone face down on a flat surface.

4. Remove the desktop stand which is attached to the base of the telephone by tabs on the top and back of the stand, shown as 2 and 7 in Figure 6 on page 21.

Note: Figure 8 below shows the removal of the desktop stand from

two different 6400 Series telephone models. Check to see which model is most like the back of your telephone.

— Press inward on the top of the stand until y ou can li ft t he upper tab(s)

of the stand (shown as 1 in the figure below) out of the tab slot(s) (shown as 2 in the figure below) on the telephone.

— Lift the bottom of the stand out of the lower tab slot(s).

FIGURE 8 Removing the Desktop Stand

Page 28

5. Reverse the desktop stand so that the larger end is facing down.

6. Snap the line cord into the “LINE” jack in the bottom of the telephone

and coil the excess cord in the back of the deskstand.

7. Snap one end of the coiled handset cord into the Ha ndset jack (la beled

). Thread the handset cord into the channel leading to the side

edge of the telephone

8. Slowly lower the reversed deskstand onto the bottom of the telephone until the tabs at the top and bottom of the deskstand snap into the appropriate slots on the bottom of the telephone.

9. Place the free end of the line co rd th rou gh the ope ning in the middle o f the deskstand and then snap the free end of the line cord into the wall jack.

10. Place the base of the telephone on the wall-jack mounting studs, and pull downward until it is secure. (See Figure 9.)

FIGURE 9 Placing the Telephone on the Wall Jack Mounting Studs

11. Snap the free end of the handset cord into the handset and place the handset in the cradle.

Note: The handset hook you repositioned will hold the handset in place.

12. Lift the handset and listen for dial tone. If there is no di al tone, check all wire connections to make sure they are secure.

Page 29

Removing the Te lephone Tray

You may wish to remove the tray from the base of the telephone, especially if you are wall-mounting the telephone. See Figure 10 for further help.

1. Pull the tray from the base of the telephone as far as it will go.

2. Using your thumb, press down on the center of the tray.

3. Continue to pull the tray until it is completely separated from the base.

FIGURE 10 Removing the Tray from the Base of the Telephone

Page 30

Installing the Designation Card

Use the button designation card to write the telephone number, extension, name, or feature th at each cal l appearan ce/feature button c an acces s. In orde r to help you match the designation cards with the call appearance/feature buttons on the telephone, the columns of button labels are marked with the 6400 Series multi-line telephone model with which the label can be used.

Below the perforated bottom edge of each designation card is a telephone number card on which you can write your telephone number or extension.

To label and install the designation card and telephone number card

1. Print the numbers/features on the button designation card that corresponds with the telephone you are using, and type or write your phone number or extension on the telephone number card (labeled Tel no.).

2. Crease the perforated edges of the cards you have filled out and then tear the button designation strips and the station number card along the perforations.

3. Place the button designation card and telephone number card under the plastic card cover on the telephone by doing the following:

— The transparent designation card cover is attached to the frame of

the telephone by tabs on the top and bottom of the cover. Remove the cover by pulling the top tab forward and then lifting the bottom of the transparent cover from the telephone.

— Place the designation card(s) on the telephone and then replace the

transparent cover over the card by inserting the tabs at the bottom and then pressing the top down until it clicks.

Note: You can order additional designation cards in quantities of 25 cards

and 100 cards per package. Use the following comcodes when you place your order.

25 sheets of designation and telephone number cards: Comcode: CC847984614

100 sheets of designation and telephone number cards: Comcode: CC847984622

Page 31

Tones and Their Meaning

Note: The tables below describe the defaults for each ringing and feedback

tone. Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system.

Ringing T o nes are produced by an incoming call.

Ringing Tones

Rings Meaning

1 ring A call from another extension. 2 rings A call from outside or from the attendant 3 rings A priority call from ano ther extensio n, or

from an Automatic Callback call you placed.

◆

Feedback tones are those which you hear through the handset (receiver) or the speaker.

Feedback Tones

ring-ping (half-ring)

A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active.

Tones Meaning

busy A low-pitched tone repeated 60 times a

minute; indicates the number dialed is in use.

call waiting ringback

confirmation Three short bursts of tone; indicates a

A ringback tone with lower-pitched signal at the end; indicates the extension call is busy , and th e calle d party has bee n given a call waiting tone. If you hear this tone, you may wish to activate Automatic Callback

feature activation or cancellation has been accepted.

continued on next page

Page 32

Feedback Tones

Tones Meaning

(continued)

coverage One short burst of tone; indicates your

call will be sent to another extension to be answered by a covering user.

dial A continuous tone; indicates dialing

can begin.

intercept/ time-out

recall dial Three short bu rsts of tone fo llowed by

reorder A fast busy tone repeat ed 120 tim es a

ringback A low-pitched tone repeated 15 times

An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after listing the handset or dialing the previous digit.

a steady dial tone; indicates the feature request has been accepted and dialing can begin.

minute; i ndicates all trunks are busy.

a minute; indicates th e n um ber dialed is being rung.

Line and Feature Button Lights

Light Meaning

Steady red The line you are using or will use when you lift

the handset or press the Speaker button.

Steady green The line is in use, or the feature programmed

on this button is on.

Blinking green You have put a call on hold on this

line button.

Avaya 6416D+, 6408+, 6416D+M, 6424D+, 6424D+M User Manual

Contents

IMPORTANT USER SAFETY INSTRUCTIONS

Service

6400 Series Multi-line Telephones

Headsets

Headpieces

Using the Softkeys

Using the Softkey Feature Menus

Other Softkey Features That May Be On Your Display

Call-Handling Features

Getting Messages

Selecting a Personalized Ring

Selected Voice Features

Display Features

Time and Date

Call Information

Modular Interface Capabilities

Telephone Installation

Desktop Installation

Wall Installation

Removing the Te lephone Tray

Installing the Designation Card

Tones and Their Meaning

Line and Feature Button Lights