Avaya 6416D+, 6408+, 6416D+M, 6424D+, 6424D+M User Manual 2

6408+, 6408D+, 6416D+, 6416D+M, 6424D+,

and 6424D+M Telephones

User’s Guide

Contents

6400 Series Multi-line Telephones. . . . . . . . . . . . . . . . . . . 5

Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Using the So ft ke y F e ature Menus. . . . . . . . . . . . . . . . . . 8

Other Softkey Features That May Be On Your Display. 9

Call-Handl in g Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . 13

Selected Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Tones And Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 32

555-230-739

Comcode 108339029

Issue 3

April 1999

6400 Series Multi-line Telephones

The 6400 Series multi-line telephones include the following:

• The 6408+ Telephone — has eight call appearance/feature buttons with

a two-way speakerphone.

• The 6408D+ Telephone — has eight call appearance/feature buttons, a

2-line by 24-character display, and a two-way speakerphone.

• The 6416D+ and 6416D+M Telephones — have 16 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way
speakerphone.

• The 6424D+ and 6424D+M Telephones — have 24 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way
speakerphone.

Note: Only the 6416D+M and 6424D+M have modular capabilities.

For more information on this feature, see

Capabilities” on page 24.

Use Figure 1 below to familiarize yourself with your 6400 Series telephone.
(The 6408D+ is shown in Figure 1.)

1
2

3
4

5

6

7

Menu Exit Prev Next

Spkr

Mute Hold

Redial Trn sfr Conf

Test Ring

DEF

ABC

GHI

PQRS

*

1
4
7

3

2

MNOJKL

56

TUV

WXYZ

8

9

O#

Tel #

“Modular I nterface

8

9

10
11

12

13

FIGURE 1 T he 6408D+ Telephone

14

5

The following features correspond to the numbers in Figure 1.

1) Mute button 8) Display — available on ly on t he
6408D+, 6416D+ and 6416D+M, and
the 6424D+ and 6424D+M

2) Speaker button 9) Softke ys

3) Transfer/Test button 10) Display control button s

4) Redial button 11) Hold button

5) Conf/Ring button 12) Call appearance/feature buttons

6) Dial pad 13) Message light — labe led

7) Volume control button 14) Tray handle

Using the Softkeys

The softkeys are the four unlabeled round keys located directly below the
display. The four round display control buttons, labeled Menu, Exit, Prev, and
Next are located under the softkeys. See Figure 4.

Display

Softkeys

NextPrevMenu Exit

FIGURE 4 The Display, Softkeys, and Display Control Buttons

Display
control buttons

Using the Softkey Feature Menus

There are three separate softkey feature menus. Each of these menus allows
you to select from four different features.

You can enter Softkey Mode (and view the softkey feature menu) by pressing
the display control button labeled Menu. The following is an example of a
softkey feature menu.

Dir Drop HFAns Timer

8

The top line of each softkey feature menu screen shows you the status of

Conf

Conf

Conf

each of the four features. An arrow appears above the feature name or
abbreviation if that feature is active. In the above example, the arrow above
the Timer feature indicates that feature is active.

The second line on each softkey feature menu shows the features you can
access. To use any of these fe atures, you must press the softkey below the
feature name or abbreviation.

Press the Next or Prev button unti l the fe ature y ou want to use appe ars on the
display.

Note: An error tone (one beep) sounds when you have made an

inappropriate softkey entry.
Press the Exit button at any time to exit the softkey f eature menus and

return to normal call-handling operation.

Other Softkey Features That May Be On Your Display

There are 12 default features that can be accessed with the softkeys on a
6400 Series telephone. However, the system manager may substitute other
softkey features in their place.

Call-Handling Features

Conference

The Conference feature allows you to conference up to six parties (including
yourself) on a call.

To add another party to a call (for a total of six parties)

1. Press . [dial tone]

2. Dial the number of the new party and wait for an answer.

3. When you want to add the new person, press again.

4. Repeat Steps 1 through 3 for additional conference connections.

Conf

To add a call you have put on hold to another call you are connected to

1. Press . [dial tone]

2. Press the call appearance button of the call on hold (first call).

3. Press again.

To drop the last person added to the conference call

1. With a display: Press t he Menu button and then press the softkey
below Drop.

Without a display: Press the button (if administered).

Drop

9

Hold

The Hold feature puts a call on hold until you can return to it.

To put a call on hold while you answer another call or perform another
task

1. Press .

Hold

To answer a new call while active on another

1. Press .

Hold

2. Press the call appearance button of the incoming call.

To return to the held call

1. Press the call appearance button of the held call.

Redial

The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number (up to 24 digits) you dialed.

To redial the last number that you dialed

1. Press .

.

Redial

Speaker (Listen-Only) and Group Listen

The Speaker feature allows you to place calls or access other features
without lifting the handset. However, in order to speak to the other party, you
must use the handset. With the Group Li sten feature, the handset and
speaker are active at the same time.

Note: All of the 6400 Series telephones described in this manual can be

optioned for either a two-way speakerphone or a one-way, listen-only
speaker. Check with your system manager to see which feature you
can use on your telephone.

T o use the lis ten-only speaker to place a call without lifting the ha nds et
or for any listening-only feature (such as monitoring a call on which
you have been put on hold or for group listening)

1. Press .

Spkr

2. Place a call or access the selected feature.

3. Adjust speaker volume if necessary:
To raise the volume, press the rig ht h al f of the Speaker Volume contro l
button labeled

; to lower the volume, press the left half of the

Speaker Volume control button labeled .

10

If you have a display, it shows the volume level: (There are eight

Spkr

Spkr

volume levels.)

->>>>>> +

To turn off the speaker and return to handset

1. Pick up the handset.

To end a call (while the handset is on-hook and only the speaker is
active)

1. Press .

T o activa te the spe aker w hile usin g the hand set so th at both ar e acti ve at
the same time (the Group Listen feature, if administered)

1. While you are using the handset, activate the speaker by pressing

Spkr

.

Note: If you hang up the handset within 10 seconds after pressing ,

Spkr

the call remains active on the speaker.

If you hang up the handset more than 10 seconds after pressing

Spkr

, the speaker will also turn off, and the call is disconnected.

Speakerphone

The two-way built-in speakerphone allows you to place and answer calls
without lifting your handset.

Note: Your telephone may be set for the two-way speakerphone or for the

one-way , listen -on ly speaker. Check with your sy stem m anage r to see
which of these features you can use.

Note: Speakerphones may not operate satisfactorily in every environment

(such as in very noisy locations). In such an environment, the
one-way, listen only speaker should be used.

Note: Some locations may wish to use the speakerphone for the Group

Listen feature. With this fea ture you can hear the other pers on through
the handset and speakerphone, but in order to speak to the othe r
person, you must use the handset. Ask your system manager if the
Group Listen feature has been administered for your telephone.

To place or answer a call without lifting the handset, or to use the
speakerphone with any feature

1. Press .

2. Place or answer the call, or access th e selected fea ture.

3. Adjust speakerphone volume if necessary:
To raise the volume, press the right half of the Volume control button
labeled

; to lower the volume, press the left half of the Volume

control button labeled .

11