Avaya 3910 User Manual

Avaya

Voice Portal

An IP/CCMS connector, the

link between the PBX and

Voice Portal handles both call

data information and voice

communication

Configuration Note 3910 – Rev. F (1/08)

Avaya Voice Portal (Software application)

Telephone

Central

& PSTN

Central

Office

Digital

Trunks

Office

G3/G600/S8700/S8300

Important: This Configuration Note specifies the minimum configuration

required by voice portal. It is advisable to consult with your application designer to ensure you have a configuration to meet your specific requirements.

1.0 METHOD OF INTEGRATION

There is one IP Link (Ethernet) from the Voice Portal’s Media Processing Platform (MPP) server to the PBX. The integration is done via the IP SoftPhone protocol with voice transmission and integration information carried over IP.

2.0 VOICE PORTAL ORDERING INFORMATION

For details on server hardware and software requirements please refer to:

Telephone

AVAYA

Minimum Software

Release CM 2.1

Text-to-Speech

Server

Local Area Network

Media

Processing

Platform (Server)

Voice Portal

Management

System

Application

Development

for Speech

Appls.

Web Browser

for Configuring

Voice Portal

• Avaya Voice Portal 3 – Concepts and Planning

• Avaya Voice Portal 3 – Installation and Configuration Guide

Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA experience configuring its systems. These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the Technical Assistance Center at 408.922.1822, and if appropriate we will include it in our next revision. AVAYA accepts no responsibility for errors or omissions contained herein.

PBX hardware requirements

PBX Software Requirements

F E A T U R E S

Voice Portal

3.0 PBX HARDWARE REQUIREMENTS

3.2 PBX SOFTWARE REQUIREMENTS

Important: Account teams should check with Avaya Services to determine if any other patches

4.0 SUPPORTED FEATURES

The Voice Portal system provides either full or partial automation of telephone transactions that would otherwise be performed by an operator, attendant, or contact center agent. These automated transactions are driven by speech applications where each speech application is designed and developed to satisfy

specific customer needs.

Note

For G3 and traditional Cabinet S87x0/S8500 PBXs

• TN2302 AP Media Processor / TN2602 AP Media Resource circuit

packs (Crossfire).

levels for the IP telephone to audio levels for DCP phones when IP phones are used in a call with non-IP telephones.

AP Media circuit packs are used to convert the audio

*FOR FAX Support: TN2302 Firmware 111 minimum /

TN2602AP Firmware 24 minimum

• TN799 Control-LAN (CLAN) circuit pack for the signaling capability

(either the B or C vintage) on the csi, si, and r platforms.

For S8300/S87x0/8500 using newer media modules

• Use of EXT 2 port on the front panel of G700 to connect to MPP

Server.

For connecting to PBX:

• Category 5 wiring or line cord to connect MPP Server to PBX.

• Minimum software release CM2.1

• Minimum release Avaya CM 3.1 and Special Application (Green Feature)

SA8874 - Call status messages for 7434ND IP phones is strongly

recommended. SA8874 provides detailed call-progress indications to Avaya VP when the incoming or outgoing call is either a station-to-station call or is over a PRI trunk. This allows supervised transfer to fully integrate with Voice Portal for call progress and handling. Without this feature supervised transfers will function similar to blind transfers and callers may hear busy or similar tones that would otherwise be avoided. To order SA8874 use Material Code #202775. Note

• AAS capability – Avaya CM station type (7434ND) used by Avaya VP does

not allow for Auto-Available Skill (AAS) capability to be configured. To resolve this issue install patch 11586, available through CM 3.0 Load 346.

may be needed for the Avaya CM release they will integrate with Avaya VP.

: With Voice Portal 4.0 or higher, an alternate gatekeeper discovery address can

be configured on the VPMS to be used if the primary address does not respond.

: There is a cost to add this feature to your PBX.

The above information is provided by AVAYA Inc. as a guideline. See disclaimer on page 1

Configuring the PBX

to integrate

Voice Portal

5.0 CONFIGURING THE PBX TO INTEGRATE

The following tasks must be completed when programming the PBX to integrate. IMPORTANT NOTE: Although the integration uses the IP Softphone protocol for

connectivity, they are defined within the PBX as 4-wire 7434ND (numeric display) sets.

The tasks are as follows:

• Configure Switch System Settings

• Create Pilot number for the Voice Portal hunt group.

• Define the stations assigned to Voice Portal.

NOTE

5.1 SYSTEM PARAMETER FEATURES

Under Parameters double-click change system-parameters features. Select tab 5 and verify that the field 7434ND? is set to “y”

Figure 1: System Parameters Features - Tab 5

: A number of configuration shows screens that follow are shown

displayed in the Avaya Site Administration GUI, also known as GEDI (Graphically Enhanced DEFINITY interface). Screens and parameters may appear different depending on PBX software revision and load. Please note, for those using Definity System Administration the tabs on the following screens correlate to the page #s as displayed on the admin screens.

The above information is provided by AVAYA Inc. as a guideline. See disclaimer on page 1

Ensuring the best

audio quality.

“disp ip-codec-set 1”

Voice Portal

To ensure best audio quality when calling Voice Portal from an IP phone, use the “display ip-codec-set 1” command and verify that a G711MU codec is shown at the first position.

Voice Portal supports Voip Audio Formats set to audio/basic(default) or audio/x-

alaw-basic. This selection is defined on the VPMS’s web page under the VoIP Settings. Make sure the switch is configured to support the codec you select.

If you have selected audio/basic on the VPMS, then the codec set on the switch should include G711MU. If you have selected audio/x-alaw-basic on the VPMS, then the codec set on the switch should include G711A.

Note

Figure 1a: Codec Sets

display ip-codec-set 1 Page 1 of 2

Codec Set: 1

Audio Silence Frames Packet Codec Suppression Per Pkt Size (ms)

1: G.711MU n 3 30 2: G.711A n 3 30 3: 4: 5: 6: 7:

Media Encryption: none

5.1.1 Ensuring best-quality IP Audio

: When Voice Portal negotiates a codec from the switch at call setup, it

typically will use the first codec on the list (below). A G711MU codec is typically used in the US and Japan, while a G711A is used in Europe and other parts of the world.

IP Codec Set

(Continued on next page)

Important: This setting should be set to

match the same setting on the Voice Portal system.

To work properly with Avaya Voice

5.1.2 IP-IP Direct

Audio settings

Portal, the required minimum Packet Size setting in the IP-Code-Set is 20

-continued on next page -

ms.

The above information is provided by AVAYA Inc. as a guideline. See disclaimer on page 1

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