Avaya 3905 User Manual
Avaya 3905 Digital
Deskphone User Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 02.01
Part Code: NN42370-110
Date: December 2010
© 2010 Avaya Inc. All Rights Reserved.
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Table of contents
Introduction to your Avaya 3905 Digital Deskphone 9
Avaya 3905 Digital Deskphone 9
Avaya 3905 Digital Deskphone Features 10
Available ACD Features on the Avaya 3905 Digital Deskphone 11
Terms you should know 13
Your telephone’s controls 15
Programmable Line/Feature Keys (self-labeled) 15
Context Sensitive Soft Keys (self-labeled) 16
Call Processing Keys 16
Fixed Keys 17
Application Keys 21
Primary Directory Number 21
Individual Directory Number 21
Message Key 21
Avaya 3905 Digital Deskphone 23
Your telephone display information 23
Avaya 3905 Digital Deskphone Display 23
Options List 24
Select a language 25
Change a Feature Key label 25
Adjust Screen contrast 27
Adjust volume 27
Choose Ring type 29
Select Call Log options 29
Live dial pad 30
Preferred name match 30
Area code set up 30
Call timer 31
Date/time format 31
Key click 31
3
Table of contents
Headset type 32
Headset port on call 32
Headset port external alerter 33
Display diagnostics 33
Call Center headset interface 34
Freeing your hands while on the job 34
Switching between the handset and the headset 34
Call Center agent/supervisor features 36
Agent Login 36
Agent Login Enhancement 36
Agent Logout 37
Agent features 38
Activity Code Fixed Key to activate Line-of-Business code 38
Answer Call Center Calls 38
Call Forcing 39
Multistage Queue Status Key/Lamp 39
Display Queue Threshold (MSQS enhancement for agents) 40
Emergency Key 42
Make Busy 42
Not Ready Key 43
Answer or Make Non-ACD Calls 44
Contact your supervisor 44
Walkaway and Return from Walkaway 45
Transfer to InCalls Key 46
Call Center supervisor features 48
Agent Keys 48
Answer Agent 48
Answer Emergency 49
Call Agent 49
Use Supervisor Observe and the Supervisor Headset Jack 49
Controlled Interflow 50
Night Service 50
Observe Agent 51
4
Display Agent Status 52
Display Queue Status 53
Your telephone non-ACD call features 54
Make a Call 54
Predial feature 55
Auto Dial 55
Redial Last Number Called 56
Activate Ring Again 56
Speed Call 57
System Speed Call (Network Speed Call) 58
Intercom Call 60
Group Intercom All Call 60
Intercom Call on a Predesignated Set 61
Individual Page from Group Intercom 62
Answer a Call 62
Table of contents
While you are away from your desk 63
Call Forward 63
Forward an Internal Call (Call Forward Busy/Don’t Answer Split) 64
Call Forward – Remote Activation 65
While on an active call 66
Place a call on Hold 66
Transfer a Call 66
Blind Transfer Recall 67
Call Park 68
Charge a Call or Charge a Forced Call 70
Inspect Key 70
Trace a Malicious Call 71
Incoming calls 72
Answer Call Pickup 72
Call Waiting 73
5
Table of contents
Talk with more than one person 74
Set up a conference call 74
Call Join 75
Preset Conference 75
Call features 76
Use Privacy Release 76
Paging 76
Busy Override 77
Make an Announcement over the Call Page 78
Use Station Camp-on 78
Class features on IVD sets 79
Anonymous Caller Rejection (ACRJ) 79
Automatic Callback (ACB) 80
Automatic Recall (AR) 81
Customer Originated Trace (COT) 82
Calling Name/Number Delivery Blocking (CNNB) 83
Selective Call Forward (SCF) 83
Directory display and navigation 84
Access your Callers List, Redial List, or Personal Directory 84
Directory password protection 85
Call Log 88
Access and use the Callers List 88
Access and use the Redial List 89
Use the Personal Directory 91
Access the Personal Directory 91
Add a Personal Directory entry 91
Add an incoming call 93
Add an outgoing call 94
Delete or edit a Personal Directory entry 94
Delete your Personal Directory 95
6
Table of contents
Use the Personal Directory to make a call 96
Use Card View 96
Search for an entry 97
Copy a number from the Redial List 98
Corporate Directory 99
Accessories for the Avaya 3905 Digital Deskphone 102
Additional key caps 102
Accessory Connection Module (ACM) 102
Personal Directory PC Utility 102
Headset 102
Handset 103
Analog Terminal Adapter (ATA) 103
External Alerter and Recorder Interface 103
Key-based Access Expansion Module (KBA) 103
Display-based Access Expansion Module (DBA) 103
Feature Key chart 104
Meridian SL-100 Feature Access Codes (FAC) 108
7
Table of contents
8
Introduction to your Avaya 3905 Digital Deskphone
Introduction to your Avaya 3905 Digital
Deskphone
Your Digital Deskphone provides easy access to a wide range of business
features. Your telephone system administrator assigns features to your
feature keys and provides you with passwords and other codes as required.
The Meridian SL-100 system automatically controls incoming call routing to
answering positions, and can provide music or recorded announcements to
waiting callers.
One of the codes provided by your system administrator is the Feature
Access Code (FAC) which you need in order to use some features. For other
features, you may need a feature key.
In this document, Call Center telephone and Automatic Call Distribution
telephone (ACD) are interchangeable terms for the Avaya 3905 Digital
Deskphone.
Additional hardware options are available to expand the capabilities of the
Avaya 3905 Digital Deskphone. See “Accessories for the Avaya 3905 Digital
Deskphone” on page 102.
Avaya 3905 Digital Deskphone
LED
Supervisor
Observe Key
Volume Control Bar
Headset
LCD Display
Goodbye
Hold
LED
Mute
Supervisor
Quit
Emergency
Message Waiting Light/
Incoming Call Indicator
Programmable Line/
Feature Keys
(self-labeled)
Date/Time Display
Context Sensitive Soft Keys
(self-labeled)
Fixed Feature Keys
In-Calls
Copy
Make Busy
Navigation Keys
Not Ready
553-9043
9
Introduction to your Avaya 3905 Digital Deskphone
Avaya 3905 Digital Deskphone Features
The Avaya 3905 Digital Deskphone features:
• eight Programmable Line/Feature Keys (self-labeled), giving the
user
access to eight Line/Feature Keys
• four Context Sensitive Soft Keys (self-labeled), giving the user
access to a maximum of 10 of the available features
• six Fixed Feature Keys (configured to fit the users business needs)
Fixed key caps:
— Headset (with LED indicator)*
— In-Calls*
— Supervisor*
— Emergency*
—Not Ready*
—Make Busy*
Note 1: The Headset and In-Calls Keys are required. Your system
administrator can reconfigure the remaining four keys to any of the
features listed above. Key caps need to be replaced to match the
reconfigured feature.
Note 2: *The features with an asterisk are the default keys.
Optional accessories:
• Handset
• Headset
• Accessory Connection Module (ACM)
• Key-based Access Expansion Module (KBA)
• Display-based Access Expansion Module (DBA)
• External Alerter and Recorder Interface (MEARI)
• Analog Terminal Adapter (ATA)
• Personal Directory PC Utility
Note: The Avaya 3905 Digital Deskphone does not support handsfree call-
ing.
— Call Agent
— Observe Agent (Obv Agent)
— Answer Emergency (Ans
—Answer Agent
— Activity (for LOB codes)
— Display Queue (Dsply
Optional key caps:
Emerg)
Queue) – for MSQS or
Display Queue status
10
Introduction to your Avaya 3905 Digital Deskphone
Available ACD Features on the Avaya 3905 Digital Deskphone
Common Agent/Supervisor Features
• Headset
• Non-ACD Call Keys
•Hold
• Personal Directory
• Call Log
• Redial List
• Options
• Call Park by ACD Agent
• ACD Call Transfer with Time
• Transfer to Incalls Key
• Agent Login Enhancement
Table 1 contains more Agent and Supervisor features for the Avaya 3905
Digital Deskphone.
Table 1 Agent and Supervisor features
Agent features Supervisor features
Call Source Identification. Agent-Status Lamp.
Called Name/Number Display. Display Agents Summary Key.
Emergency Keys. Forced Agent Availability.
Emergency Keys Enhanced. Controlled Interflow.
Incalls Key. Agent Key.
Call-Supervisor Keys. Call-Agent Key.
Not-Ready Key. Night Treatment.
ACD Station Maintenance and
Configuration Enhancements.
ACD Multistage Queue Status
Refresh.
Multistage Queue Status
Key/Lamp.
Supervisor Control of Night Service.
ACD Observe-Agent Enhanced.
ACD Status-Lamp Enhancement.
11
Introduction to your Avaya 3905 Digital Deskphone
Table 1 Agent and Supervisor features
Agent features Supervisor features
ACD Walkaway/Closed Key
Operation.
ACD-Limited Enhanced Agent
Features.
Line of Business Codes. ACD Observe-Agent/Three-Way
Calling.
Make Set Busy. Extended Agent Observe.
Call Forcing. Flexible Call Observing-Nodal.
Display Queue and Threshold. Observe Agent from 2500 set.
Walkaway and Return from
Observe-Agent Key.
Walkaway.
Agent Login and Login
Display Queue-Status Key.
Enhancements.
Multistage Queue Status Display.
Answer Agent.
Answer Emergency.
Display Queue Threshold.
Make Set Busy.
12
Terms you should know
Terms you should know
Agent Set – A telephone set configured to efficiently answer incoming calls
that have been directed to a group of ACD telephones vs. a single person or
line.
Attendant – The attendant is a telephone operator in your organization.
Call party information – When your telephone rings, the display shows
Caller Line Identification (CLID) information. The system must have CLID
enabled. The display module shows the phone number and name of the
inbound call.
Context Sensitive Soft Key – The four keys located directly below the
display on the Avaya 3905 Digital Deskphone are referred to Context
Sensitive Soft Keys. The label and function of each key changes, depending
upon the available features or the active application assigned to each key.
Date/time display feature – The Date/time display feature shows the month
and date when the telephone is in an idle state.
Directory Number (DN) – The Directory Number is a number that consists of
one to seven digits for a telephone, also known as an extension number.
Feature display – The display area shows status information about the
feature in use. It also displays the name and status of the active session.
Feature Access Codes (FAC) – The Feature Access Codes are codes you
dial in order to use a telephone feature instead of pressing a fixed feature or
soft feature key. For your convenience, the FACs for your system can be
printed on a page located at the back of this guide.
Fixed Feature Key – The Fixed Keys are keys on your telephone, that are
labeled at the factory.
Indicator status – The status indicator can be an LCD or LED that indicates
the status of a feature by the flash, wink, steady on, or off of the LCD or LED
indicator.
Information line – The Information line of the display relates call information
or application information.
Information display – The Information screen displays call activity, lists,
prompts, and status of calls.
Interrupted dial tone – Interrupted dial tone is a broken or pulsed dial tone,
heard when you access some of the features on your telephone.
Meridian SL-100 – The Meridian SL-100 system is your business
communication system.
Off-hook – Off-hook is a term used to indicate that the telephone is active
and ready to make a call. On the Avaya 3905 Digital Deskphone you can go
off-hook when you press your Individual DN Key only. The Avaya 3905 Digital
13
Terms you should know
Deskphone does not go off-hook when you press the In-Calls Key or press
your Primary DN (Call Center DN).
Paging tone – A Paging tone is two beeps followed by a dial tone. You hear
the special Paging tone when you are using the Radio Paging feature.
Primary Directory Number (PDN) – The Primary Directory Number is the
main extension number on your telephone. It is referred to by the Primary
Directory Number Key. On the Avaya 3905 Digital Deskphone, the Primary
Directory Number and your Directory Number are the same. The In-Calls Key
connects directly to the Primary DN Key. The Primary DN Key is the key
located at the lower right-hand side of the upper portion of the display area.
Ringback/ring tone – The Ringback/ring tone is the sound you hear when a
call you have made is ringing at its destination.
Shared Directory Numbers – A shared directory number is a DN (extension)
that is shared by two or more persons.
Special dial tone – The special dial tone refers to three consecutive tones
followed by dial tone that you hear when accessing some of your telephone
features.
Supervisor Set – A telephone set configured to manage a group of agents,
and it can also be configured to answer incoming calls that are directed to a
group of Digital Deskphones vs. a single person or line. You normally
configure a Supervisor’s set with features that display agent and group
performance.
14
Your telephone’s controls
Your telephone’s controls
This section describes the features on the Avaya 3905 Digital Deskphone.
Programmable Line/Feature Keys (self-labeled)
In addition to secondary extension number(s), you can have features
assigned to the Feature Keys on your telephone. An LCD indicator shows the
status of the feature assigned to each key. See “Agent features” on page 38.
Also see “Call Center supervisor features” on page 48.
Line Key
x2494
Auto Dial Key
Inspect Key
Options Key
Sales
Display
Options
A steady LCD indicator appearing
beside a Line (DN) Key means that the
feature or line is active. A flashing LCD
indicator means the line is on hold or the
feature is being programmed.
An Auto Dial Key lets you dedicate a
Line/Feature Key to a specific number.
The Inspect Key allows you to display
information associated with the
Line/Feature Keys. The display
information on a second caller does not
interfere with the current call in progress.
Note: If the Auto Display feature is
enabled, Calling Line Identification is displayed for a second incoming call.
The Options Key is a dedicated
Programmable Line/Feature Key. The
Options Key is located at the top-left side
of the upper display area. Press the
Options Key to access the Options
Menu.
Options
Press the Options Key to make
adjustments to your telephone’s volume
15
Your telephone’s controls
Applications Key
and display contrast, as well as other
feature settings.
Apps
x2498
The Applications Key allows you to
access server applications, such as
Corporate Directory, if available on your
system.
The Individual DN Key allows you to
make and receive non-ACD calls.
Context Sensitive Soft Keys (self-labeled)
The four keys located in the middle of
the telephone, below the display screen,
are your Context Sensitive Soft Keys.
These keys can have the following
assigned to them:
•Transfer
• Conference
• Call Forward
• Ring Again
• Call Park
• Call Pickup
• Speed Call
• Privacy Release
• Callers List
• Redial List
Call Processing Keys
Goodbye Key
/
Hold Key
/
16
Press the Goodbye Key to terminate an
active call.
Place an active call on Hold by pressing
the Hold Key. Return to the caller by
Mute Key
/
Volume Control Bar
Your telephone’s controls
pressing the extension key next to the
flashing indicator.
When engaged in a call, you can press
Mute Key. The party(ies) to whom
the
you are speaking cannot hear you.
When you wish to return to the two-way
conversation, you must press the Mute
Key again. On the Avaya 3905 Digital
Deskphone, the Mute Key applies to
handset and headset microphones. The
LED flashes quickly when the Mute
option is in use.
Use the Volume Control Bar to adjust
the volume of the handset, headset,
speaker, ringer and buzzer. While on a
call or while the telephone is ringing,
adjust the volume on your set using the
Volume Control Bar. Raise the volume
by pressing the right side or lower the
volume by pressing the left side. You can
also adjust the volume of ringing,
headset or buzz by selecting Volume
adjustment in the Options Menu.
Message Waiting Lamp
The Message Waiting Lamp lights when
you have a message waiting. See the
Avaya 3905 Digital Deskphone figure on
page 9.
Fixed Keys
The Fixed Feature Keys on your Avaya 3905 Digital Deskphone are labeled at
the factory. The Fixed Feature Keys include: Headset, Call Supervisor,
Emergency, Not Ready, Make Busy, and In-Calls. These keys can be
reconfigured to Activity Code, Answer Emergency, Answer Agent, Observe
Agent, Display Waiting Calls or Call Agent to fit your business needs. The two
keys that cannot be changed are Headset and In-Calls.
17
Your telephone’s controls
In-Calls Key
/
Headset Key
/
Press the In-Calls Key to answer
incoming ACD calls. The In-Calls Key
provides easy access to your Primary or
ACD Directory Number of the agent
position.
Press the Headset Key to toggle back
and forth between headset and handset.
It is common to both the agent and the
supervisor. The headset indicator is lit
when active.
Headsets vary in electrical, physical and
audio characteristics. Performance
perception is subjective so it is
recommended that the headset user try
using the headset with each of the three
settings on internal and external calls.
This helps determine which works best.
As with all Meridian Digital Telephones,
amplified and unamplified headsets are
supported.
Supervisor Key
18
Note 1: If you have the handset option
installed, press the Headset Key to
switch between headset and handset.
The handset is an optional hardware
item. If you order the handset option kit, it
is recommended that your system
administrator install the equipment.
Note 2: Use the Amplified Headset
setting if you are using the amplified
headset.
From an agent set, press the
/
Supervisor Key to access a supervisor.
Call Agent Key
Emergency Key
Not Ready Key
Your telephone’s controls
From a supervisor set, press the Call
/
/
Agent Key (optional key cap) and dial an
agent’s secondary DN to communicate
directly with the agent. Alternatively, if
you configure an Agent Programmable
Feature Key (not one of the Fixed
Feature Keys) on the supervisor set for
each agent, press the Call Agent Key
followed by the associated Agent Key.
Press the Emergency Key to join the
supervisor into a call when judged to be
an emergency situation. It can also be
used to add a recording device
automatically.
The Emergency key is on the agent set.
Make Busy Key
Activity Code Key
Press the Not Ready Key to put the
/
/
/
agent position in a Not Ready state. The
Not Ready state takes the agent out of
the ACD queue without logging the
agent out. The Not Ready state allows
the agent to perform and record post call
processing duties connected to ACD
calls. This key is common to both agent
and supervisor sets.
Press the Make Busy Key to log out of
the ACD queue and agent position. This
key is common to both agent and
supervisor sets.
Press the Activity Code Key and enter
the appropriate line of business (LOB)
code to record the activity the agent is
performing.
19
Your telephone’s controls
Answer Emergency Key
/
Answer Agent Key
/
Observe Agent Key
/
Display Queue Key
Press the Answer Emergency Key on
the Supervisor ACD telephone to answer
agent emergency calls.
Press the Answer Agent Key on the
Supervisor ACD telephone to establish a
direct connection to the supervisor from
an agent position.
Press the Observe Agent Key (on the
supervisor ACD telephone) to monitor
the activity on the agent’s telephone.
DsplyQueue
Supervisor Observe Key
/
Press the Display Queue Calls Key on
the agent’s ACD telephone to display
incoming calls waiting information.
The Display Queue Calls Key on the
supervisor’s ACD telephone displays to
the supervisor information on the
number of manned agent positions, the
number of calls waiting in the incoming
call queue, number of calls logically
queued, and the waiting time of the
oldest call in the ACD queue.
Press the Supervisor Observe Key
(LED) to allow a walk-around supervisor
to plug the headset into the headset jack
at the side of the agent’s telephone and
monitor or join the conversation between
the agent and the Call Center caller.
20
Application Keys
Quit Key
Copy Key
/
Navigation Keys
Primary Directory Number
Your telephone’s controls
Press the Quit Key to end an active
application without affecting the state of
any call on the telephone.
Press the Copy Key to copy entries from
the corporate directory to the personal
directory.
Press the Navigation Keys to move up,
down, right, and left through features,
menus, and application functions on the
display.
The lower-right key of your programmable keys is the ACD Primary Directory
Number (DN) Key which is the same as the In-Calls Key. On an ACD set there
can be a Primary ACD Directory Number, as well as an Individual Directory
Number.
Individual Directory Number
The Individual Directory Number is the second Directory Number for the
telephone. You can make outgoing calls on this number and receive incoming
calls. The Individual line can be configured to have all the standard functions
of a regular telephone line.
Note: You have only one Primary Directory Number assigned to your telephone. You can have additional Directory Number (DN) Keys assigned to
your telephone.
Message Key
The Message Key can be configured as Key 17 and appears in the area of the
21
Your telephone’s controls
Context Sensitive Soft Keys. In this configuration, you will only see it appear
when you go off hook. In addition, it will only dial your voice mailbox when you
have a message waiting. As an alternative, a Message Key may be
configured as a Programmable Line/Feature Key (self-labeled). This
configuration allows you to dial your voice mailbox whether or not you have a
message waiting.
22
Avaya 3905 Digital Deskphone
Avaya 3905 Digital Deskphone
Your Digital Deskphone provides easy access to a wide range of business
features.
Your telephone system administrator assigns features to your feature keys
and provides you with passwords and other codes as required.
Note: In this document Call Center telephone and the Automatic Call Distribu-
tion (ACD) telephone are interchangeable terms for the Avaya 3905 Digital
Deskphone.
Your telephone display information
Avaya 3905 Digital Deskphone Display
The upper portion of the display on the Avaya 3905 Digital Deskphone gives
call status information; the lower display area is a two-line feature information
display (see figure below).
Note: Refer to “Your Telephone’s Controls” on page 15 for more information
on the display and specialized key information.
23
Options List
Options List
The Options List allows you to customize certain characteristics of your
phone. Screen prompts take you step-by-step through procedures and keep
you informed on the status of the following settings: Language, Change
feature key label, Screen contrast, Volume adjustment, Ring type, Call log
options, Live dial pad, Preferred name match, Area code set-up, Call timer
enable, Date/time format, Key click enable, Headset type, Headset port on
call, Headset port external alerter, and Display diagnostics.
To change any option’s setting:
Options
Select
Done
Quit
or
Options
Note: If you press the Quit Key or Options Key before you press the Done
Key, you exit the Options List without saving your changes.
1. Press the Options Key.
2. Use the Navigation Keys to scroll
up or down through the options list.
3. Press the Select Key when the
desired option is highlighted.
4. Change the option’s settings. Refer
to the following pages for details.
The display also provides you with
information to adjust your selection.
5. Press the Done Key to save your
changes.
6. Press the Quit Key or Options Key
to exit.
24
Options List
Select a language
The display is available in multiple languages. After you select Language. . .
from the Options List menu;
1. Use the Navigation Keys to high-
light the desired language (e.g., German).
Deutsch
Select
Press the Done Key to save changes. Press the Quit Key or Options Key to
exit.
2. Press the Select Key.
Change a Feature Key label
From the Options List you can change the name on the Programmable Line
(DN)/Feature Keys (self-labeled). These keys are located on both sides of the
top portion of the display area.
To change a Feature Key label:
1. Press the down Navigation Key
once to highlight Change feature key
label.
Change feature key label
Select
Select
2. Press the Select Key.
This action takes you to the Feature
Key menu and highlights Change
feature key label.
3. Press the Select Key again.
The prompt asks you to select the
Feature Key you want to change.
AutoDial
4. Press the Programmable
Line/Feature Key whose label you
want to change (e.g., AutoDial).
5. Press the Dial Pad Key that is
printed with the first letter in your
new label. Press the key until the
25
Options List
correct character appears.
Note: Use the Case Key to change the case of the letter, as needed. Press
the Up Navigation Key to access special characters you may want to include
in the label. Use the Navigation Keys to locate the character you want to
include. Press the Select Key to choose the highlighted character. Press the
Return Key to return to label entry without selecting a special character.
6. Press the right Navigation Key once
to move the cursor (so you can enter
the next letter) when the desired
letter appears.
7. Repeat steps 5 and 6 until you have
changed the entire label.
Press the Done Key to save changes. Press the Quit Key or Options Key to
exit.
Note: For a detailed example of using the dial pad to enter text into your
Avaya 3905 Digital Deskphone, see “Add a Personal Directory entry” on
page 91.
To restore one key label to the
original:
1. From the Feature Key menu, use
the down Navigation Key to highlight Restore one key label.
Restore one key label
Select
Purchasing
2. Press the Select Key.
3. Press the Programmable Line
(DN)/Feature Key (self-labeled) that
you want to restore to the original
label (e.g., Purchasing).
Press the Done Key to return to the Options List menu. Press the Quit Key
or Options Key to exit.
Note: You cannot change the label on the primary DN. You can press the Shift
Key, if the label you want to change is on the second layer of Programmable
Line/Feature Keys (self-labeled).
26
Options List
Adjust Screen contrast
The Screen contrast option allows you to adjust the contrast of the display
on your telephone. After you select Screen contrast from the Options List
menu;
Lower Higher
or
Press the Done Key to save changes. Press the Quit Key or Options Key to
exit.
From the Contrast screen, press the
Lower Key to decrease the display
contrast level, or press the Higher
Key to increase the display contrast
level.
Adjust volume
Use the Volume adjustment option to select a comfortable sound level for
the various audio signals.
Note: After you select Volume adjustment. . . from the Options List menu, a
list of adjustable items for your telephone model appears. It is recommended
that you adjust these parameters while you are on a telephone call so that you
can judge the impact of the changes your are making.
To adjust the Ringer volume:
Ringer
Lower Higher
or
1. Select Ringer from the Vol ume
menu.
2. Press the Lower Key to decrease
the ringer volume, or press the
Higher Key to increase the ringer
volume.
Press the Done Key to save changes. Press the Quit Key or Options Key to
exit.
Use the procedure above to adjust the volume on the following items:
Buzzer
Speaker
Handset listen
Headset listen
Headset talk
Headset sidetone
Note: Headset sidetone is the sound of
your own voice that you hear in the
27
Options List
headset speaker.
28
Options List
Choose Ring type
The Ring type option allows you to choose from among the various ringing
sounds available for your telephone model. After you select Ring type. . . from
the Options List menu;
1. Use the Navigation Keys to scroll
through the list of ring types.
Ring type 3
Play
Select
Press the Done Key to save changes. Press the Quit Key or Options Key to
exit.
2. Press the Play Key to sample a ring
tone.
3. Press the Select Key to activate the
desired ring type.
Select Call Log options
The Call Log options setting provides a choice of logging all incoming calls,
logging only the unanswered calls, or not logging any calls. The Call Log
holds up to 100 different incoming entries. After you select Call log options
from the Options List menu;
From the Log options menu, use
the Navigation Keys to highlight and
select either:
Log all calls
or
Log unanswered calls
Log all calls
or
Log unanswered calls
Note: New call indication must be set to
On, if you want Call Log notification.
Press the Done Key to save the selection. Press the Quit Key or Options
Key to exit.
29
Options List
Live dial pad
The Live dial pad option allows you to press any dial pad key to automatically
access a dial tone. After you select Live dial pad from the Options List menu;
On
Off
or
Press the Done Key to save changes. Press the Quit Key or Options Key to
exit.
From the Live dialpad screen, press
the On Key to turn on Live dial pad,
or press the Off Key to turn off Live
dial pad.
Preferred name match
The Preferred name match option displays the names of incoming and
outgoing callers as stored in your Personal Directory, if the telephone number
matches the one stored in your directory. This option allows you to
personalize the displayed names for incoming and outgoing calls. After you
select Preferred name match from the Options List menu;
On
Off
or
Press the Done Key to save changes. Press the Quit Key or Options Key to
exit.
From the Name match screen,
press the On Key to turn on
Preferred name match, or press the
Off Key to turn off Preferred name
match.
Area code set up
Using the Area code set-up option causes the Callers List and Calling Line
ID (CLID) display to show the number/extension followed by the area
code/prefix in parenthesis. This makes it easier to identify local calls and
internal calls. You can define up to three codes. After you select Area code
set-up from the Options List menu
1st Code: 408
2nd Code:
3rd Code:
30
Use the Navigation keys to place
your cursor in the first line and enter
an area/country code of your
choice.
Note: You can enter up to three codes of
your choice.
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