Avaya 3901, 3902, 3903, 3904 User Guide

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Avaya 3901, 3902, 3903, and 3904 Digital Deskphones User Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 01.03

Part Code: NN42370-107

Date: December 2010

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Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

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War rant y

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Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

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Contents

Avaya 3900 Series Digital Deskphone 9

Avaya 3901 Digital Deskphone 9 Avaya 3902 Digital Deskphone 10 Avaya 3903 Digital Deskphone 11 Avaya 3904 Digital Deskphone 12

Your Telephone’s Controls 13

Terms you should know 17

Your telephone call features 19

Use handsfree calling (Avaya 3902, 3903, and 3904 Digital Deskphones) 19 Activate/deactivate Group listening 21 Use the Predial feature 23

Make a call 24

Make a call while on-hook 26 Auto Dial 26 Ring Again (Avaya 3902 Digital Deskphone) 27 Ring Again (Avaya 3903 and 3904 Digital Deskphones) 28 Redial last number called 29 Use Speed Call (Avaya 3902 Digital Deskphone) 30 Use Speed Call (Avaya 3903 and 3904 Digital Deskphones) 31 Make a System Speed Call 32 Use Hot Line 32 Make an Intercom call 33

Answer a call 34

While on an active call 35

Place a call on Hold 35 Transfer a call (Avaya 3902 Digital Deskphone) 35 Transfer a call (Avaya 3903 and 3904 Digital Deskphones) 36 Use Timed Reminder Recall 37 Use Attendant Recall 38 Use Call Park (Avaya 3902 Digital Deskphone) 38

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Contents

Use Call Park (Avaya 3903 and 3904 Digital Deskphones) 40 Calling Party Number (Avaya 3902 Digital Deskphone) 43 Calling Party Number/Charge Account (Avaya 3903 and 3904 Digital Desk-

phones) 43 Display incoming calls 44 Trace a Malicious call 45

Incoming calls 46

Activate Automatic Answerback 46 Use Call Pickup 47 Use Call Waiting 48

While you are away from your desk 49

Forward calls (Avaya 3902 Digital Deskphone) 49 Forward calls (Avaya 3903 and 3904 Digital Deskphone) 50 Forward internal calls only 51 Use Remote Call Forward 52

Secure your telephone 54

Talk with more than one person 55

Set up a Conference call (Avaya 3902 Digital Deskphone) 55 Set up a Conference call (Avaya 3903 and 3904 Digital Deskphones) 56 Join a call (Avaya 3902 Digital Deskphone) 57 Join a call (Avaya 3903 and 3904 Digital Deskphones) 57 Selectable Conferee Display and Disconnect 58 Use Group Call 59

Work without interruption 61

Activate Make Set Busy 61

Additional Call Features 62

Auto Dial Transfer Feature 62 Use the buzz signal 62 Call Page to make an announcement 63 Centrex/Exchange Switch Hook Flash 63 Charge or Force Charge a call (Avaya 3902 Digital Deskphone) 64

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Contents

Charge or Force Charge a call (Avaya 3903 and 3904 Digital Deskphones) 66 Override Feature 68 Forced Camp-on 69 Enhanced Override Feature 70 Station Camp-on 71 Privacy Release 72 Radio Paging 73 Voice Call 75 Use the Voice Messaging control screens 75

Hospitality features 77

Automatic Wake-Up 77 Message Registration 79 Maid Identification 80 Room Status 81

Meridian SL-100 CLASS Features 82

Anonymous Caller Rejection 82 Automatic Callback 83 Automatic Recall 84 Customer Originated Trace 85 Calling Name and Number Delivery Blocking 86 Selective Call Forward 86

Telephone display 87

Avaya 3902 Digital Deskphone display 87 Avaya 3903 Digital Deskphone display 87 Avaya 3904 Digital Deskphone display 89

Options List 90

Select a language 91 Change a Feature Key label (Avaya 3902 Digital Deskphone) 91 Change a Feature Key label (Avaya 3903 and 3904 Digital Deskphones) 93 Adjust Screen contrast 95 Adjust volume 95 Choose Ring type 96 Select Call Log options 96

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Contents

Use Live dial pad 98 Select Preferred name match 98 Set up area code 98 Enable Call timer 99 Select Date/time format 99 Enable Key click 99 Use Headset port on call 100 Activate Headset port external alerter 100 Use Call indicator light 100 Set On-hook default path 101 Display diagnostics 101 Activate Group Listening 102

Call Log and Personal Directory display and navigation 103

Avaya 3903 Digital Deskphone Call Log display and navigation 103 Access your Callers List or Redial List (Avaya 3903 Digital Deskphone) 103 Avaya 3904 Digital Deskphone Personal Directory and Call Log display and nav-

igation 104 Access your Personal Directory, Callers List, or Redial List (Avaya 3904 Digital

Deskphone) 105 Call Log and Personal Directory password protection

(Avaya 3903 and 3904 Digital Deskphones) 106

Call Log 109

Access and use the Callers List (Avaya 3903 Digital Deskphone) 109 Access and use the Callers List (Avaya 3904 Digital Deskphone) 110

Redial List 112

Access and use the Redial List (Avaya 3903 Digital Deskphone) 112 Access and use the Redial List (Avaya 3904 Digital Deskphone) 113

Access and use the Personal Directory 114

Access the Personal Directory 114 Add a Personal Directory entry 114 Add an incoming call 116 Add an outgoing call 117

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Delete or edit a Personal Directory entry 118 Delete your Personal Directory 119 Use the Personal Directory to make a call 119 Use Card View 120 Search for an entry 121 Copy a number from the Redial List 121

Set-to-Set Messaging 123

Corporate Directory 126

Virtual Office 130

Avaya 3901 Digital Deskphone Feature Operation 132

Avaya 3901 Digital Deskphone Fixed Keys 132 Program a feature or an Auto Dial 134 Use Auto Dial 135 Use Speed Call 135 Use Call Transfer 136 Set up a Conference call 137 Activate Ring Again 138 Make a call 139 Receive a call 139 Feature Activation Indicator 139 Message Waiting and Call Status Indicator 139

Contents

Accessories for the Avaya 3900 Series Digital Deskphones 140

Accessory Connection Module (ACM) 140 Analog Terminal Adapter (ATA) 140 Computer Telephony Integration Adapter (CTIA) 140 Display-based Expansion Module 140 External Alerter and Recorder Interface 140 Full Duplex Hands Free Module 141 Headsets 141 Key-based Expansion Module 141 Personal Directory PC Utility 141

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Contents

Avaya Meridian 1 Flexible Feature Codes (FFCs) 143

Meridian SL-100 Feature Access Codes (FACs) 144

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Avaya 3900 Series Digital Deskphone

Avaya 3900 Series Digital Deskphones

There are five models in the Avaya 3900 Series Digital Deskphones Portfolio. This document describes the Avaya 3901, 3902, 3903, and 3904 Digital Deskphones features and how to use them. The Avaya 3902, 3903, and 3904 Digital Deskphones are described in the main portion of this document. The Avaya 3901 Digital Deskphone is described in a separate section of this document. For information on the Avaya 3905 Digital Deskphone refer to the Avaya 3905 Digital Deskphone User Guide.

Avaya 3901 Digital Deskphone

The Avaya 3901 Digital Deskphone has one Line (DN) Key and can be programmed with up to five features.

Avaya 3901 Digital Deskphone

Feature Activation Indicator

Goodbye

Line (DN)

Feature

Volume Control Bar

Hold

Message/Call Status/ Incoming Call Indicator

Feature Card

553-8966

Note: The Meridian SL-100 configures the Line (DN) Key as a Directory Number only.

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Avaya 3900 Series Digital Deskphone

Avaya 3902 Digital Deskphone

The Avaya 3902 Digital Deskphone has one Line (DN) Key, and three Programmable Soft Keys (self-labeled).

Avaya 3902 Digital Deskphone

LCD Indicator

Message Waiting Light/ Incoming Call Indicator

One Line (DN)

Programmable Soft Keys (self-labeled)

Options

LED

Handsfree Key

Navigation Keys

Message Transfer Hold

Goodbye

Volume Control Bar

LED

Mute

553-8624

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Avaya 3900 Series Digital Deskphone

Avaya 3903 Digital Deskphone

The Avaya 3903 Digital Deskphone has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled).

Avaya 3903 Digital Deskphone

LCD Display

Goodbye

Hold

LED

Handsfree Key

Message Waiting Light/ Incoming Call Indicator

Programmable Line (DN)/ Feature Keys (self-labeled)

Context Sensitive Soft Keys (self-labeled)

Copy

Fixed Feature Keys

Volume Control Bar

LED

Headset

Mute

Options

Quit

Call Log

Message

Shift

Applications

Navigation Keys

553-8625B

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Avaya 3900 Series Digital Deskphone

Avaya 3904 Digital Deskphone

The Avaya 3904 Digital Deskphone, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled).

Avaya 3904 Digital Deskphone

LCD Display

Goodbye Hold

Message Waiting Light/ Incoming Call Indicator

Programmable Line (DN)/ Feature Keys (self-labeled)

Handsfree Key

LED

Volume Control Bar

Headset

Options

LED

Mute

Quit

Message

Navigation Keys

Directory/Log

Context Sensitive Soft Keys (self-labeled)

Fixed Feature Keys

Shift

Copy

Applications

553-8626B

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Your Telephone’s Controls

Use the Volume C ontrol B ar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side.

Your Telephone’s Controls

Goodbye

Headset

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Hold

You can terminate an active call by pressing the Goodbye Key. The Goodbye Key is useful for disconnecting a handsfree call.

Press the Headset Key to answer a call on a headset (connected to the headset jack) or to switch a call from handset or handsfree to the headset.

A steady LCD indicator appearing beside a Line (DN) Key means that the feature or line is active. A flashing LCD indicator means the line is on hold or the feature is being programmed.

By pressing the Hold Key, you can put an active call on hold. Return to the caller by pressing the DN Key beside the flashing indicator.

The Handsfree Key allows you to activate the handsfree (Avaya 3902, 3903, and 3904 Digital Deskphones) and Group listening features (Avaya 3903 and 3904 Digital Deskphones). The speaker LED lights to indicate handsfree is active, the LED flashes to indicate Group listening is active.

Mute

The Mute Key allows you to listen to a conversation without being heard. This is especially useful when you only want to listen on a conference call. Push the Mute Key again to return to a two way conversation. The Mute Key applies to handsfree, handset, and headset microphones. The Mute LED flashes when

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Your Telephone’s Controls

the Mute option is in use.

The Navigation Keys allow you to scroll through Menus and lists on the display.

Copy

Options

Message

Directory/Log

Call Log

Quit

/ /

The Copy Key copies incoming or outgoing call numbers into the Personal Directory on the Avaya 3904 Digital Deskphone.

The Quit Key ends an active application. Pressing the Quit Key does not affect the status of calls currently on your telephone.

Note: If you press the Quit Key before the Done Key you exit without saving changes. Press the Done Key to exit and save changes.

The Options Key allows you to access and modify telephone options.

The Message Key provides access to your voice messaging system.

The Directory/Log Key (Avaya 3904 Digital Deskphone) allows you to access your Personal Directory (100 entries), Callers List (last 100 incoming calls) and, Redial list (last 20 outgoing calls).

The Call Log Key (Avaya 3903 Digital Deskphone) allows you to access the Callers List (last 10 incoming calls), and the Redial list (last 5 outgoing calls).

Applications

Shift

The Applications Key allows you to access additional features that may be provided by your network administrator (Avaya 3903 Digital Deskphone and Avaya 3904 Digital Deskphone).

The Shift Key allows you to access the second layer of the Programmable Line/Feature Keys (Avaya 3903 and 3904 Digital Deskphone).

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Your Telephone’s Controls

Line

2496

2498

Dial

The Line/Directory Number (DN) Key on the Avaya 3901 Digital Deskphone allows you to access dial tone.

Line/Directory Number (DN) Key(s) are

assigned to your Avaya 3902, 3903, or 3904 Digital Deskphones. They can be a

Primary Directory Number (PDN) or secondary DN(s) on the Avaya 3903 and 3904 Digital Deskphones.

On the Avaya 3903 and 3904 Digital Deskphones, the lower right hand Line/Feature Key on the first layer is your

Primary Directory Number (PDN) Key.

When you pick up the handset, the line associated with this key is ready for you to make a call.

Note: Although you have only one PDN, you can have additional Line/Directory Number (DN) Key(s) assigned to your Avaya 3903 or 3904 Digital Deskphone.

The Dial Key is used to dial numbers stored in the Directory and Callers List (Avaya

3903 and 3904 Digital Deskphones). The

Dial Key accesses the Primary Directory

Number (PDN) Key to make a call.

More...

Trans

Example:

The More Key allows you to access additional layers of Context Sensitive Soft Keys.

Programmable Soft Keys (Avaya 3902

Digital Deskphone) or Context Sensitive

Soft Keys (Avaya 3903 and 3904 Digital

Deskphones) are configured for various features and functions on the Avaya 3900 Series Digital Deskphones. The Soft Keys are located below the display area. These keys have an LCD label above them that changes based on available features, functions, or the active application.

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Your Telephone’s Controls

CallWait

Programmable Line (DN)/Feature Keys

(Avaya 3903 or 3904 Digital Deskphone) are located at the sides of the upper display area. Once configured, these

Programmable Line (DN)/Feature Keys

provide one-touch feature activation. An status icon indicates call or feature status.

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Terms you should know

Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log can be configured to store either unanswered or all

incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Call Party

Name Display (CPND) information. The system must have CPND enabled. The display shows the phone number and name, if available, of the incoming call.

Card View — The Card View displays a directory entry name and telephone number.

Context Sensitive Soft Keys — The four keys located directly below the display on the Avaya 3903 and 3904 Digital Deskphones are referred to as Context Sensitive Soft Keys. The label and function of each key changes depending upon the available features or the active application.

Copy Key — The Copy Key allows the Avaya 3904 Digital Deskphone to copy information from an application, like Corporate Directory, or from the Callers List or Redial List to the Personal Directory.

Date/time display feature —The Date/time display feature shows the month and date while the telephone is in an idle state.

Directory Number (DN) — The Directory Number (DN) is a telephone number that consists of one to seven digits. The DN is commonly known as an extension number.

Feature Access Codes (FACs)— Feature Access Codes (FACs) allow you to access features for which you do not have a fixed or soft feature key. Feature Access Codes are applicable to the Meridian SL-100 system only. For your convenience, the FACs for your system can be printed on a page located at the back of this guide.

Flexible Feature Codes (FFCs) —Flexible Feature Codes (FFCs) allow you to access features for which you do not have a fixed or soft feature key. Flexible Feature Codes are applicable to the Avaya Meridian 1 system only. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide.

Fixed Keys—The Fixed Keys are the hard labeled keys on your telephone. Indicator —An indicator is an LCD or LED that displays the current status of a

feature by its state; flashing, winking, steady on, or off. Information screen—The Information screen displays call activity, lists, prompts,

and status of calls. Interrupted dial tone—Interrupted dial tone is a broken or pulsed dial tone, heard

when you access some of the features on your telephone.

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Terms you should know

Avaya Meridian 1, Meridian SL-100— The Avaya Meridian 1 or the Meridian

SL-100 is your office communications system. More... — The More Key allows access to the multiple layers of Programmable

Soft Keys. These keys are the keys located below the display on your telephone. Off-hook — Off-hook is a term used to indicate that the telephone is active and

ready to make a call. Your telephone’s status changes to off-hook when you pick up the handset or press a Line (DN) Key.

Paging tone—Paging tone is a special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.

Personal Directory —The Personal Directory stores entries by name and phone number.

Primary Directory Number— The Primary Directory Number is the main extension number on your telephone. It is accessed through the Primary Directory Number (PDN) Key.

Private Line — Private Line can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.

Redial List— The Redial List is accessed through the Call Log Key on the Avaya 3903 Digital Deskphone and through the Directory/Log Key on the Avaya 3904

Digital Deskphone. It lists outgoing numbers for calls that have been made from your telephone.

Ringback/ring tone— Ringback/ring tone is the sound you hear when a call you have made is ringing at its destination.

Shared Directory Number — A shared Directory Number is a DN (extension) that is shared by two or more telephones. This is also known as a Multiple Appearance DN (MADN).

Special dial tone— The special dial tone refers to three consecutive short tones followed by steady dial tone that you hear when accessing some of your telephone features.

Switch hook — The switch hook is the button which the handset presses down, disconnecting your call, when you replace the handset. When lifted, the handset releases the switch hook and you either answer an incoming call or you receive dial tone indicating that your telephone is ready to make a call.

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Your telephone call features

Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you.

To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Avaya Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100. Your network administrator supplies you with the Flexible Feature Codes or Feature Access Codes for your system.

Note: In order to use a feature described in this section, your system software must support the feature and the feature must be assigned to your telephone. Check with your network administrator for more details.

Use handsfree calling (Avaya 3902, 3903, and 3904 Digital Deskphones)

If your telephone is an Avaya 3902, 3903, or 3904 Digital Deskphone you can use the built-in microphone and speaker instead of the handset to make or receive a handsfree call. While on an active call, you can switch between Handset and Handsfree mode.

To answer a call with handsfree:

To discontinue a handsfree call:

Goodbye

To mute a handsfree call:

To switch from handsfree to handset:

Mute

/ /

Press the Handsfree Key. You are now on a handsfree call.

Press the Goodbye Key to end the call.

1. Press the Mute Key. The LED indicator flashes.

2. Press the Mute Key again to return to a two way handsfree conversation.

1. Lift the handset to switch from handsfree to handset.

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Your telephone call features

To switch from handset to handsfree:

1. Press the Handsfree Key.

2. Replace the handset.

To use a headset: Connect a headset to the headset jack

or the handset jack depending on the headset type and the telephone you are using.

Press the Headset Key (Avay 3903

Headset

and 3904 Digital Deskphones). For the Avaya 3902 Digital Deskphone read the instructions that came with your recommended headset.

Note 1: Refer to “Set On-hook default path” on page 101 for information on how to configure your telephone for use with a headset.

Note 2: Refer to “Headsets” on page 141 for information on recommended headset types for your telephone. This section also provides information on setting and adjusting the volume for both amplified and unamplified headsets.

To switch from handsfree to headset: Connect headset or put headset on.

Press the Headset Key (Avaya 3903

Headset

and 3904 Digital Deskphones). For the Avaya 3902 Digital Deskphone read the instructions for the headset you are using.

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Your telephone call features

Activate/deactivate Group listening

The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator.

To activate the Group listening option:

1. Press the Options Key.

Options

Group listening

2. Use the Navigation Keys to scroll through the Options List and highlight

Group listening.

Select

Done

Quit

To use Group listening while you are on a call:

3. Press the Select Key.

4. Press the On Key.

5. Press the Done Key to save changes.

6. Press the Quit Key to exit.

Press the Handsfree Key. Everyone will hear the caller over the speaker, but the caller will only hear what is picked up by the handset.

Note: You must let the caller know when others are listening to the conversation. This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored.

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Your telephone call features

To deactivate the Group listening option:

Options

Group listening

1. Press the Options Key.

2. Use the Navigation Keys to scroll through the Options List and highlight

Group listening.

Select

Off

Done

Quit

To mute a group listening call:

Mute

To switch from Group listening to handsfree:

3. Press the Select Key.

4. Press the Off Key to turn Group listening off.

5. Press the Done Key to save changes.

6. Press the Quit Key to exit.

1. Press the Mute Key. The LED flashes.

2. Press the Mute Key again to return to two way conversation.

Press the Handsfree Key.

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Your telephone call features

Use the Predial feature

The Predial feature allows you to enter and preview a number containing up to 31 digits and make corrections before you dial the number.

To use Predial:

1. Replace the handset, if it is off the

cradle.

2. Dial the number.

Note 1: Press the Pause Key to insert a

1.5 second pause in the dialing string.

Note 2: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

2637

3. Press a Line (DN) Key to receive dial

tone.

The displayed predialed number is automatically dialed.

4. Lift the handset when the called party

answers or, if on handsfree, begin to talk.

Note: You cannot use the Predial feature if the Live dial pad feature is active.

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Make a call

This section describes features that you can use when you make a call. There are several ways to make a call from your Avaya 3900 Series Digital Deskphone. To make a call from your telephone, use the features described in this chapter.

To make a call:

1. Lift the handset.

or or

2637

Headset

Press the Line (DN) Key.

Press the Handsfree Key.

Note: The Handsfree Key must be enabled by your network administrator

Press the Headset Key if you have a headset connected to your telephone’s headset jack (available on the Avaya 3903 and 3904 Digital Deskphones).

Note: See “Set On-hook default path” on page 101, and “Headsets” on page 141 for information on connecting a headset to your Avaya 3903 or 3904 Digital Deskphone.

2. Dial the number.

Note: Whenever you read “Lift the handset,” in this guide, you may alternatively press a free Line (DN) Key,

Handsfree Key, or the Headset Key. You

receive dial tone with each of these actions.

To change from handset to headset:

Headset

The Headset Key is used to switch to the headset mode of operation.

The LED lights steadily to indicate that

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you are in headset mode.

Make a call

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Make a call

Make a call while on-hook

To make a call while on-hook, leave the handset in the cradle while you dial a number.

To dial on-hook:

2637

1. Press a Line (DN) Key.

2. Dial the number when you receive dial tone.

3. Lift the handset when the called party answers.

Auto Dial

Auto Dial lets you dedicate a feature key to a specific telephone number. When

the Auto Dial Key is pressed, the number is dialed automatically. This feature must be enabled by your network administrator.

To us e Au t o Di al :

AutoDial

To display the Auto Dial number (Avaya 3903 and 3904 Digital Deskphones):

Display

1. Lift the handset.

2. Press the associated Auto Dial Key.

The number is dialed automatically.

1. Press the Display Key.

Note: On the Meridian SL-100, press the

Inspect Key to display the number.

AutoDial

To store an Auto Dial number:

AutoDial

2. Press the configured Auto Dial Key.

The number appears on the display.

1. Press the Auto Dial Key, without lifting the handset.

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Make a call

2. Dial the number to be stored on the

Auto Dial Key.

Note 1: The number may contain up to 31 digits.

Note 2: If you are storing an external or long distance number, be sure that the appropriate access codes are included.

AutoDial

3. Press the Auto Dial Key again. The

number is stored on the key.

Note: To change the key label “AutoDial”, select Change feature key label from the Options List menu. Please see “Change a Feature Key label (Avaya 3902 Digital Deskphone)” on page 91 for detailed instructions.

Ring Again (Avaya 3902 Digital Deskphone)

Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number.

To use Ring Again:

1. Dial a number and receive a busy tone

or no answer.

Note: On the Meridian SL-100, Ring Again is available on busy tone only.

RingAgn

To call a Ring Again party when you receive notification:

2. Press the Ring Again Key.

When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone.

RingAgn

1. Lift the handset, you receive dial tone.

2. Press the Ring Again Key.

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Make a call

To cancel Ring Again before notification:

RingAgn

Press the Ring Again Key a second time before hearing the notification tone.

Ring Again (Avaya 3903 and 3904 Digital Deskphones)

To use Ring Again:

1. Dial a number and receive a busy tone or no answer.

Note: On the Meridian SL-100, Ring Again is available on busy tone only.

RingAgn

To call a Ring Again party when you receive notification:

2. Press the Ring Again Key.

The screen displays Ring again is active.

When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone.

RngCall

To cancel Ring Again before notification:

CanclRA

1. Lift the handset or press a line (DN) key.

2. Press the Ring Call Key.

Press the Cancel Ring Again Key.

The screen displays Ring Again is cancelled.

Page 29

Make a call

Redial last number called

Last Number Redial allows you to automatically redial the last number you

dialed. This feature must be enabled by your network administrator.

To use Last Number Redial when using the handset:

2637

To use Last Number Redial when using handsfree:

2637

1. Lift the handset.

2. Press a Line (DN) Key.

Press the Line (DN) Key twice.

The last number you dialed is automatically redialed.

Note: On Meridian SL-100, press the £ Key twice.

Page 30

Make a call

Use Speed Call (Avaya 3902 Digital Deskphone)

The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit access code. Contact your network administrator to determine the capacity of your Speed Call list. This will establish the number of digits you will enter for each access code.

A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator.

To store or change a Speed Call number:

SpcCtlr

To make a Speed Call:

SpcCtlr SpcUser

1. Press the Speed Call Controller Key.

The triangular icon flashes, indicating programming mode.

2. The phone prompts you to dial a one, two, or three digit code and the telephone number.

Note: Dial the access code (if required) followed by the internal, external, or long-distance telephone number.

3. Press the Speed Call Controller Key again.

The code and number are saved. The flashing icon turns off.

1. Lift the handset.

2. Press the Speed Call Controller key or the Speed Call User Key.

3. Dial the Speed Call code assigned to the telephone number.

The number is automatically dialed.

Page 31

Make a call

Use Speed Call (Avaya 3903 and 3904 Digital Deskphones)

A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator.

To store or change a Speed Call number:

SpcCtrl

Done

1. Press the Speed Call Controller Key.

The screen displays Enter Code, then number.

2. Dial a one, two, or three digit code.

Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number.

Note: A dash is automatically inserted after the required number of digits have been entered.

3. Dial the associated telephone number.

Use the Delete Key if you make a mistake. Use the Cancel Key to leave the screen without storing a speed call number.

Note 1: Dial the access code (if required) followed by the internal, external, or long-distance telephone number.

4. Press the Done Key to save the code

and number.

To make a Speed Call:

SpcCtrl SpcUsr

1. Lift the handset.

2. Press the Speed Call Controller Key or

the Speed Call User Key.

The screen displays Enter code.

Page 32

Make a call

3. Dial the Speed Call code assigned to the telephone number.

The number is automatically dialed.

Make a System Speed Call

System Speed Call allows you to make a call by dialing Speed Call codes which

may override your telephone’s class of service restrictions. The System Speed Call feature is set up on the system by your network administrator. It is a speed dial number that is common to many users, therefore it is set up on the system not on your individual telephone.

To make a System Speed Call:

1. Lift the handset.

SScCtlr SScUser

2. Press the System Speed Call

Controller key or the System Speed Call User Key.

3. Dial the Speed Call code assigned to the telephone number.

The number is automatically dialed.

Use Hot Line

The network administrator can program a Hot Line Key that allows you to dial a specific number automatically. The network administrator can apply other features to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a person and not by a voice mail box.

To use Hot Line:

Hotline

Press the Hot Line Key. The Hot Line Key automatically dials

the number.

Note 1: On the Meridian SL-100 system, the Automatic Line (AUL) feature is the same as the Hot Line feature.

Note 2: If your main DN is a Hot Line, lift the handset. The Hot Line dials the number automatically.

Page 33

Make a call

Make an Intercom call

The Intercom feature connects a group of people together through an Intercom Key. You can use the Intercom feature to call a member of your intercom group by pressing a code assigned to each member of the group. The intercom group must be set up by your network administrator.

To ma ke a n Int erc om c all :

1. Lift the handset.

Intercom

To answer an Intercom call while on a line other than your Intercom group line:

Hold

Goodbye

Intercom

2. Press the Intercom Key.

3. Dial the one or two digit code for the

intercom group member you wish to call.

1. Press the Hold Key to put the current

call on hold.

Press the Goodbye Key to end the call.

2. Press the Intercom Key and begin to

speak.

Page 34

Answer a call

When you receive an incoming call, your telephone rings and the LCD indicator flashes.

To answer a call:

2637

Headset

Lift the handset.

Press the Handsfree Key (Avaya 3902, 3903, and 3904 Avaya 3902 Digital Deskphone).

Press the Line (DN) Key beside the LCD indicator as it flashes.

Press the Headset Key if you have a headset connected to your telephone (available on the Avaya 3903 and 3904 Avaya 3902 Digital Deskphone).

Page 35

While on an active call

This section describes features that you can use while on an active call.

Place a call on Hold

Use the Hold feature when you are talking with one party and a second call comes in on a second line. You can answer the second call and retain the original call by putting it on Hold.

To place a call on Hold:

Press the Hold Key.

Hold

The LCD indicator flashes beside the line on hold.

Note 1: If the Automatic Hold feature is configured for your Meridian 1, the active call is automatically put on hold when you answer the second call.

Note 2: On the Meridian SL-100 Automatic Hold is the default feature.

Note 3: The caller hears music while on hold, if the Music on Hold feature is configured for your system.

To retrieve a call on hold:

2637

Press the Line (DN) Key beside the flashing LCD indicator.

Transfer a call (Avaya 3902 Digital Deskphone)

Use the Transfer feature to redirect a call to a third party.

To use the Transfer feature:

1. Press the Transfer Key.

The other party is on hold and you receive dial tone. The LED indicator light flashes steadily.

2. Dial the number of the telephone

where the call is to be transferred.

Transfer

Page 36

While on an active call

Transfer

To go back to the original call if the transfer is incomplete:

3. When you hear the ring or a person answers, press the Transfer Key to complete the call transfer.

The LED indicator goes from steady on to off.

If the person you called is not available, press the Line (DN) Key to reconnect to the original call.

Note: On the Meridian SL-100, press the

Transfer Key, dial the number and press

the Goodbye Key. If you press the Tra nsfe r Key the second time, you get a three way conference.

Transfer a call (Avaya 3903 and 3904 Digital Deskphones)

Use the Transfer feature to redirect a call to a third party.

To use the Transfer feature:

Trans

1. Press the Transfer Key.

The other party is on hold and you receive a dial tone. The screen displays Call on hold, dial number.

Swap Connect

2. Dial the number of the telephone where the call is to be transferred.

3. Press the Swap Key to switch between talking with the original caller and the new caller. Press the Connect Key to complete the transfer.

The two callers are connected and your telephone is ready to make or receive new calls.

Page 37

To go back to the original call if the transfer is incomplete:

While on an active call

Goodbye

2637

1. Press the Goodbye Key.

2. Press the Line (DN) Key with the

flashing icon to return to your original

call

Use Timed Reminder Recall

Timed Reminder Recall gives you a reminder tone when a call you transferred is

not answered.

To use Timed Reminder Recall:

Trans

1. Press the Transfer Key. The call is put

on hold.

2. Dial the number where you want to

transfer the call.

3. Press the Transfer Key again.

or Replace the handset before the person answers. This starts the recall timer.

Note 1: On the Meridian SL-100, do not press the Transfer Key again; replace the handset before the person answers. Meridian SL-100 uses the Blind Transfer Recall feature.

Note 2: If the transfer is complete, the recall timer stops.

Page 38

While on an active call

If the transferred call is not answered, your telephone rings:

1. Lift the handset.

Trans

2. Press the Transfer Key and repeat the transfer (to a different DN).

Note: If you transfer a call to a person and they pick up the line while you are still on the line, press the Goodbye Key to complete the transfer. Check with your network administrator to determine the time interval of your recall timer.

Use Attendant Recall

The Attendant Recall feature allows you to contact an attendant while on a call and connect the call to the attendant.

To contact the attendant while on a call:

AttRecall

Goodbye

1. Press the Attendant Recall Key while on a call.

Stay on the line until the attendant answers.

2. Press the Goodbye Key.

The caller remains connected to the attendant.

Note: On the Meridian SL-100, the Attendant Recall Key is not available; use the Transfer Key to connect a call to the attendant.

Use Call Park (Avaya 3902 Digital Deskphone)

The Call Park feature allows a call to be held temporarily and to be retrieved from any telephone. You can park an incoming call and page the called party. Call Park can also be used on outgoing calls. When you use Call Park, you do not tie up a line. Your network administrator can set up a System Park Extension where most calls are automatically parked.

If configured network-wide, Call Park can be used across networks.

Page 39

To Park a call on the System Park DN or your own DN:

While on an active call

Park

To park a call on a DN other than the System Park DN or your own DN:

Park

Press the Park Key.

If there is a System Park DN, the call automatically parks on the System Park DN. Otherwise, it parks on your DN.

Note: For System Park on the Meridian SL-100, press the Directed Call

Park Key followed by ££. You receive a

confirmation tone.

1. Press the Park Key.

2. Dial the DN where you want to park

the call.

3. Press the Park Key.

Note: On the Meridian SL-100, press the

Directed Call Park Key. Dial the DN where

you want to park the call. Press the

Directed Call Park Key again.

To park a call on the Meridian SL-100 using FACs

Transfer

1. Press the Transfer Key.

2. Dial the Directed Call Park FAC

followed by ££, or Dial the System Call Park FAC followed by ££.

3. If you do not want to use the System

Park DN or your own DN, Dial the DN where you want to park the call.

Page 40

While on an active call

To retrieve a parked call:

1. Lift the handset.

Park

2. Press the Park Key. On the Meridian SL-100, you can retrieve the call by dialing the Directed Call Park Retrieval FAC or System Call Park Retrieval FAC.

3. Dial the DN where you parked the call.

Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant. Check with your network administrator to determine your specified period of time.

Use Call Park (Avaya 3903 and 3904 Digital Deskphones)

If configured network-wide, Call Park can be used across networks.

To park a call on a System Park DN:

Park

1. Press the Park Key.

The screen displays a System Park DN and asks for confirmation.

2. Press the OK Key. The call parks on the System Park DN.

Note: On the Meridian SL-100, press the

Directed Call Park Key followed by ££.

The call parks on the System Park DN.

Page 41

To park a call on a DN other than the System Park DN on the Meridian 1:

While on an active call

Park

To park a call on a DN other than the System Park DN on the Meridian SL-100:

DirectPark

1. Press the Park Key.

The screen displays Press OK to park call on 2190 (Where 2190 represents the default System Park DN).

2. Dial the DN where you want to park

the call.

When you begin dialing, the screen displays Enter digits, then park. When you have completed dialing the call park DN, the screen displays Press OK to park call.

3. Press the OK Key.

The call parks on the selected DN.

1. Press the Directed Call Park Key.

2. Dial the DN where you want to park

the call.

To park a call on your own DN on the Meridian SL-100:

Park

££

The call parks on the selected DN.

1. Press the Park Key.

2. Press the £ Key twice.

The call parks on your DN.

Page 42

While on an active call

To retrieve a parked call on the Meridian 1:

To retrieve a parked call on the Meridian SL-100:

1. Lift the handset.

2. Dial the DN where you parked the call.

1. Lift the handset.

DirectPark

Park

2. Press the Park Key, the Directed Call

Park Key, or enter the Call Park

Retrieval FAC.

3. Dial the DN where you parked the call.

Note 1: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant. Check with your network administrator to determine your specified period of time.

Note 2: Check with your network administrator to determine your System Park DN.

Page 43

While on an active call

Calling Party Number (Avaya 3902 Digital Deskphone)

The Calling Party Number feature allows you to record a caller’s number, for accounting purposes, while on an established call. Note: This feature is not available on the Meridian SL-100.

To record a caller’s number:

CParty

1. Press the Calling Party Key. Enter

number

2. Dial the calling party’s telephone

number.

appears on the display.

CParty

3. Press the Calling Party Key.

Calling Party Number/Charge Account (Avaya 3903 and 3904 Digital Deskphones)

The Calling Party Number/Charge Account feature allows you to record a caller’s number or charge account number for accounting purposes while on an established call.

To record the calling party number or charge account number (Meridian 1):

Charge

Account

CParty

1. Press the Charge Key. The screen

displays Select Charge type.

2. Press the Account Key. The screen

displays Enter account number.

Press the Calling Party Number Key. The screen displays Enter Calling party number.

3. Dial the charge account number or

calling party number. Use the Clear Key or Delete Key to edit the number. Press the Exit Key to leave the screen without charging the call.

Page 44

While on an active call

4. Press the OK Key. You return to your call.

To record a charge account number (Meridian SL-100):

1. Lift the handset and ask the calling party to hold

2. Flash the switch hook

3. Dial the Account Code FAC.

You receive dial tone.

4. Dial the account code digits.

5. Flash the switch hook.

You are returned to your call.

Display incoming calls

The Display Key allows you to be on an active call and display an incoming caller’s name and/or number, if not automatically displayed, without interfering with the call in progress.

To view the name of a second caller while on a call in progress:

Display

2637

1. Press the Display Key.

2. Press the flashing Line (DN) Key. The call waiting information appears on the display.

Note 1: Use of the Display Key does not interfere with the call in progress.

Note 2: You can use the Display Key in combination with other feature keys to display information associated with the feature.

Note 3: On the Meridian SL-100, while on an active call, press the Inspect Key to view information on an incoming call.

Page 45

While on an active call

Trace a Malicious call

Malicious Call Trace provides a way for you to trace nuisance calls. The feature is

available for both internal and external calls. When the key is pressed, your Directory Number and the telephone number of the caller are recorded for access by your network administrator.

To use Call Trace while you are on a call:

CallTrace

To use Call Trace if you do not have a Call Trace Key:

Trans Conf

Press the Call Trace Key.

Note: On the Meridian SL-100, press the

MalcsHold (Malicious Call Hold) Key.

1. Press the Transfer Key or the

Conference Key.

Note: On the Meridian SL-100, press only the Transfer Key.

2. Dial the Malicious Call Trace FFC

(Avaya Meridian 1) or the Malicious Call Hold FAC (Meridian SL-100).

Note: After dialing the Malicious Call Trace FFC or the Malicious Call Hold FAC, you are automatically reconnected to the calling party.

Page 46

Incoming calls

This section describes features that you can use with incoming calls.

Activate Automatic Answerback

When Automatic Answerback is active, your set automatically answers in handsfree mode after one ring.

Note: When Automatic Answerback is active, calls do not forward to your voice

message service.

To use Automatic Answerback:

AutoAns

To deactivate Automatic Answerback:

AutoAns

Press the Automatic Answerback Key.

Page 47

Incoming calls

Use Call Pickup

Call Pickup allows you to pick up a call from any telephone in the same Pickup

Group or another Pickup Group. This feature must be enabled by your network administrator.

To answer a call in your own Call Pickup Group:

1. Lift the handset.

Pickup

To answer an incoming call in another Call Pickup Group:

GrpPickup

To answer a call at a specific extension within your Pickup Group:

DNPickup

2. Press the Pickup Key or enter the

Pickup Ringing Number FFC (Meridian 1) or FAC (Meridian SL-100).

1. Lift the handset.

2. Press the Group Pickup Key.

3. Dial the Pickup Group number of the

telephone that is ringing.

Note 1: The network administrator assigns the Pickup Group number.

Note 2: This feature is not applicable on the Meridian SL-100 system.

1. Lift the handset.

2. Press the DN Pickup Key, or enter the

Directed Call Pickup FAC (Meridian SL-100 only)

3. On the Meridian SL-100, dial the

extension number of the ringing telephone.

Note: If the pickup DN is invalid, you receive an overflow burst tone, and the screen displays Release and try again. Press the Goodbye Key.

Page 48

Incoming calls

Use Call Waiting

Call Waiting puts your current call on hold, while you answer an incoming call.

Example: The attendant routes an outside call to you while you are on an existing call. Call Waiting allows you to recognize the call and respond to it. This feature must be enabled by your network administrator.

To answer an incoming call while on another call:

1. Press the Hold Key when you hear the

Hold

tone.

The Call Waiting status icon appears in the display.

CallWait

To return to your first telephone call:

Hold

Goodbye

If you do not have a Call Waiting Key:

Goodbye

2. Press the Call Wait Key (CWait for Avaya 3902 Digital Deskphone) to answer the call.

1. Press the Hold Key, if you want to put the second call on hold.

Press the Goodbye Key to end the second call.

2. Press the Line (DN) Key associated with the first call.

1. If you do not have a Call Waiting Key and you hear the Call Waiting tone, press the Goodbye Key to end your current call.

2637

2. Press the Line (DN) Key beside the flashing status icon to answer the incoming call.

Page 49

While you are away from your desk

This section describes features that you may wish to use when you are away from your desk.

Forward calls (Avaya 3902 Digital Deskphone)

The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your telephone is ringing.

To forward your calls:

Forward

1. Press the Forward Key, or lift the

handset and enter the Call Forward All Calls Activate FAC (Meridian SL-100 only).

2. Dial the DN where you want to

forward your calls.

Forward

To view the number that your calls are being forwarded to:

Display

Forward

To cancel Call Forward:

Forward

To reinstate Call Forward to the same number:

Forward Forward

3. Press the Forward Key.

1. Press the Display Key. Note: On the Meridian SL-100, press the

Inspect Key instead of the Display Key.

2. Press the Forward Key.

This action displays the forward number and leaves Call Forward active.

Press the Forward Key, or lift the handset and enter the Call Forward All Calls Deactivate FAC (Meridian SL-100 only).

Press the Forward Key twice.

Page 50

While you are away from your desk

Forward calls (Avaya 3903 and 3904 Digital Deskphone)

The Call Forward feature allows you to direct your calls to ring at another Line (DN). You cannot forward calls while your telephone is ringing.

To forward your calls:

Forward

Done

To view the number that your calls are being forwarded to:

CheckFw

Exit

1. Press the Forward Key.

The previously stored forward number appears, if one exists, and the screen displays Enter forward number.

2. If desired, enter a new number. The existing number is automatically deleted. If you make a mistake, use the

Delete Key to delete the previous

digit(s). Press Cancel to leave this screen without forwarding your telephone or changing the number.

3. Press the Done Key to activate Call Forward.

1. Press the Check Forward Key.

2. Press the Exit Key to return to the previous screen.

To cancel Call Forward:

CheckFw

CanclFw

This action will leave Call Forward active.

1. Press the Check Forward Key.

2. Press the Cancel Forward Key.

Page 51

While you are away from your desk

Forward internal calls only

Internal Call Forward allows only calls originating at internal DNs to ring at

another DN. Calls originating outside your Avaya Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing.

To forward your internal calls:

IntForward

Receiving a call:

To cancel Internal Call Forward:

IntForward

To reinstate Internal Call Forward to the same number:

IntForward

1. Press the Internal Call Forward Key

2. Dial the DN where you want to

forward your calls.

3. Press the Internal Call Forward Key.

Press the Internal Call Forward Key.

Press the Internal Call Forward Key twice.

Note: The Meridian SL-100 uses the Call Forward Busy/Don’t Answer Internal/External FAC. This feature allows Meridian SL-100 user to:

• Forward an incoming call which originated internally from a DN in the same customer group as you.

• Forward an incoming call which originated externally from a DN out of your customer group to a DN outside your customer group.

Page 52

While you are away from your desk

Use Remote Call Forward

The Remote Call Forward feature allows you (from any telephone other than your own) to forward your calls to any telephone. To use this feature you must have a Call Forward Key configured on your telephone.

Note: On the Meridian SL-100, dial the Remote Access Directory Number. You are prompted to enter the directory number of your telephone, your PIN, and the Call Forwarding authorization code. Follow the prompts to activate, deactivate, or change call forwarding to a new destination.

To activate Remote Call Forward:

1. Lift the handset.

2. If you call from a telephone outside the system, first dial your Direct Inward System Access number and wait for dial tone.

3. Dial the Remote Call Forward Activate FFC to activate the feature.

4. Dial your Station Control Password.

Note: Refer to “Secure your telephone” on page 54.

5. Dial your DN.

You get a dial tone before you dial your number.

6. Dial the number where you want to forward your calls. If you forward calls to an invalid number, you receive a fast busy tone.

7. Press the £ Key.

To forward calls to a previous call forward telephone number, skip step six above.

Page 53

To cancel Remote Call Forward:

While you are away from your desk

1. Lift the handset.

2. If you call from a telephone outside the

system, first dial your Direct Inward System Access number and wait for dial tone.

3. Dial the Remote Call Forward

Deactivate FFC.

4. Dial your Station Control Password.

5. Dial your DN.

You get a dial tone before you dial your number.

6. Press the £ Key.

Page 54

Secure your telephone

You can lock your telephone with a password to prevent unauthorized use of your telephone. Note: This feature is not available on the Meridian SL-100.

To lock your telephone:

1. Lift the handset.

2. Dial the Electronic Lock Activate FFC and your Station Control Password.

Note: If you perform this operation from someone else’s telephone, also dial your DN.

Goodbye

To unlock your telephone:

Goodbye

To change your password (must be done from your telephone):

3. Press the Goodbye Key.

1. Lift the handset.

2. Dial the Electronic Lock Deactivate FFC and your Station Control Password.

Note: If you perform this operation from someone else’s telephone, also dial your DN.

3. Press the Goodbye Key.

1. Lift the handset.

2. Dial the Station Control Password Change FFC and your current password. Dial your new password twice (for verification).

Goodbye

3. Press the Goodbye Key.

Page 55

Talk with more than one person

This chapter describes features which allow you to talk with more than one person at the same time.

Set up a Conference call (Avaya 3902 Digital Deskphone)

You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.

To set up a conference call:

Conf

If the person you attempt to add to the conference is unavailable:

Goodbye

1. Press the Conference Key while you

are on a call.

The other party is on hold and you receive a dial tone.

2. Dial the number of the person you

want to add to the conference.

3. Press the Conference Key when the

person answers.

Everyone is able to join the conversation.

1. Press the Goodbye Key.

2. Press the Line (DN) Key to return to

your original call

Page 56

Talk with more than one person

Set up a Conference call (Avaya 3903 and 3904 Digital Deskphones)

You can set up a Conference call for up to six people (including yourself). Contact your network administrator to determine the maximum number of people your system allows on a conference call.

To set up a conference call:

Conf

Swap Connect

If the person you attempt to add to the conference is unavailable:

Goodbye

2637

1. Press the Conference Key while you are on a call.

The other party is on hold and you receive dial tone. The screen displays Call on hold, dial number.

2. Dial the number of the person you want to add to the conference.

3. Press the Swap Key to switch between talking with the original caller and the new caller. Press the Connect Key to complete the conference.

Everyone is able to join the conversation.

1. Press the Goodbye Key.

2. Press the Line (DN) Key with the flashing icon to return to your original

call

Page 57

Talk with more than one person

Join a call (Avaya 3902 Digital Deskphone)

The Call Join feature allows you to connect an incoming call to a call already in progress thereby creating a conference call. In order to use Call Join, your telephone must be configured with either a second line (DN) or a Call Waiting Key.

To connect a call on hold (on a different line) to your current call:

Conf

1. Press the Conference Key.

2. Press the Key that has the caller you

want to connect to your current call.

3. Press the Conference Key again.

The person on hold joins your conversation.

Join a call (Avaya 3903 and 3904 Digital Deskphones)

To connect a call on hold (on a different line) to your current call:

Conf

2637

1. Press the Conference Key.

2. Press the Key that has the caller you

want to connect to your current call.

Connect

3. Press the Connect Key.

The person on hold joins your conversation.

Page 58

Talk with more than one person

Selectable Conferee Display and Disconnect

You can view the list of active conferees by using the Conferee Selectable Display Key and disconnect any party that has been added to the conference call. This feature is not available on the Meridian SL-100 system.

To view active conferees:

ConfSelDsp

Goodbye

To disconnect a conferee:

ConfSelDsp

2637

1. While on a conference call, press the

Conferee Selectable Display Key. The

LCD indicator turns on. With each key press, the screen changes to show a different active conferee.

Note: This action has no effect on the displays of the other telephones involved in the conference.

2. Press the Goodbye Key. If configured, the Conference Count Display returns. The LCD indicator turns off.

1. While on a conference call, press the

Conferee Selectable Display Key. The

LCD indicator turns on. Continue to press the key until the conferee you want to delete appears on the screen.

2. Press the Line (DN) Key on which the conference call is established. The selected conferee is disconnected from the call.

Goodbye

Note: If there are additional conferees to be disconnected, press the Conferee

Selectable Display Key until the conferee

that is to be disconnected is displayed on the screen.

3. Press the Goodbye Key. If configured the Conference Count Display returns and is updated to reflect the revised total count of conferees. The LCD indicator tuns off.

Page 59

Talk with more than one person

Use Group Call

Group Call automatically calls members of a predefined group, one at a time,

until they have all answered. Ask your network administrator for details on how to create a conference call group.

To call group members:

1. Lift the handset.

GroupCall

2. Press the Group Call Key or enter the

Group Call FFC.

The feature automatically calls all group members. The icon flashes until all members answer.

Their phone numbers appear on the display as they answer. When the last person answers, the Group Call indicator lights steadily.

Note 1: When a person in your group is on a conference call or another group call, they are not connected to your group call.

Note 2: After all the people in the group have answered, only the person who made the group call can put the call on hold.

Note 3: On the Meridian SL-100, use the Preset Conference feature for group calls. Dial the specific DN for Preset Conference, simultaneous ringing of the pre-selected parties is activated.

Page 60

Talk with more than one person

To answer a Group Call:

To end a Group Call:

Lift the handset.

Note 1: If you are on a call and you receive three 10-second tones, this is the notification of a group call on your current extension.

Note 2: If you are on a call on another line on your telephone (Avaya 3903 and 3904 Digital Deskphones) when a group call is made, you receive a long tone through the handset or speaker.

Note 3: You do not receive notification of a group call if you are already on a conference call or another group call.

Goodbye

Press the Goodbye Key.

Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the Group Call can disconnect from the call and not affect other members on the call.

Page 61

Work without interruption

This chapter describes features that provide you with uninterrupted work time.

Activate Make Set Busy

Make Set Busy allows you to make your telephone appear busy to all callers.

To ac t ivate Make Set Busy:

MakeSetBsy

To deactivate Make Set Busy:

MakeSetBsy

Press the Make Set Busy Key.

Press the Make Set Busy Key a second time to deactivate the feature.

Page 62

Additional Call Features

Auto Dial Transfer Feature

Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the

central office after a Trunk Switch Hook Flash. You must be on a central office/exchange (CO) trunk call from or to a CO which offers Centrex or exchange line-type features.

To use Auto Dial Transfer when you pick up an incoming trunk call:

CentrexSHF

AutoDial

Goodbye

1. Press the Centrex Switch Hook Flash Key and wait for interrupted dial tone.

Note: On the Meridian SL-100, Press the

Transfer Key instead of the Centrex Switch

Hook Flash Key. Auto Dial can be used to transfer calls however, you do not have to be on a central office trunk call, and the Centrex Switch Hook Flash key is not applicable to the Meridian SL-100.

2. Press the Auto Dial Key to call the number desired.

3. Press the Goodbye Key to end the call.

Use the buzz signal

Buzz allows one person, whose telephone is linked to another telephone, to signal

the other telephone. The person signaled hears a buzz. Use this feature to notify the other person of a call, a visitor, or a request.

To buzz the telephone linked to yours:

Buzz

Press the Buzz Key.

The telephone linked to yours, buzzes as long as you hold down the key.

Note: Buzz signal is not available on the Meridian SL-100.

Page 63

Additional Call Features

Call Page to make an announcement

Call Page allows you to make an announcement over the paging system. To make

a page call, dial the paging trunk access code. Note: When the Page Key is used on an attendant console it overrides the

telephones; the telephones are disconnected and must re-access the paging trunk.

To connect to the paging system:

1. Lift the handset.

2. Dial the paging trunk access code.

The connection to the paging system is complete.

3. Make your announcement.

To disconnect from the paging system:

Goodbye

Press the Goodbye Key.

Centrex/Exchange Switch Hook Flash

Centrex/Exchange Switch Hook Flash allows you to signal the Central

Office/Exchange (CO) during an established call to use a Centrex service such as call transfer or three-way calling.

To use Centrex/Exchange Line Switch Hook Flash:

CentrexSHF

Goodbye

1. Press the Centrex Switch Hook Flash

Key You receive special dial tone.

2. Dial the codes for your custom Centrex

feature.

3. Press the Goodbye Key to end the call.

Note: The Meridian SL-100 is a central office based PBX, and this feature is not available.

Page 64

Additional Call Features

Charge or Force Charge a call (Avaya 3902 Digital Deskphone)

Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to

local calls. Note: On the Meridian SL-100, the account code allows a user to enter a billing

number. If the account code is required, the user is prompted to enter a code by a tone after the telephone number is dialed. If a user wishes to voluntarily enter an account code, then flash the switch hook and enter the Account Code FAC. Flash the switch hook again to return to the call.

To charge or force charge a local or a long-distance call to an account before you dial:

1. Lift the handset.

Charge

To charge a call in progress:

Transfer

2637

Charge

2. Press Charge Key, or enter the Call Detail Recording Charge Account FFC.

3. Dial the charge account number.

You receive dial tone.

4. Dial the number.

1. Press the Transfer Key.

2. Press Charge Key, or enter the Call Detail Recording Charge Account FFC.

3. Dial the charge account number.

4. Press the Line (DN) Key to return to your call.

Page 65

To charge a call to an account when you transfer a call:

Additional Call Features

Transfer

To charge a call to an account when you add someone to a conference call:

Charge

Conf

1. Press the Transfer Key.

The call is placed on hold.

2. Press Charge Key, or enter the Call

Detail Recording Charge Account FFC.

3. Dial the charge account number.

You receive dial tone.

4. Dial the number to where the call is to

be transferred.

5. Press the Transfer Key when you hear

the telephone ring.

Note: You can talk privately to the person at the transfer number before you press the Transfer K ey.

1. Press the Conference Key.

The call is placed on hold.

Charge

Conf

2. Press Charge Key, or enter the Call

Detail Recording Charge Account FFC.

3. Dial the charge account number.

You receive dial tone.

4. Dial the number of the person you

want to add to the conference.

5. Press the Conference Key.

Page 66

Additional Call Features

Charge or Force Charge a call (Avaya 3903 and 3904 Digital Deskphones)

Call Charge allows you to charge a call to a specific account. Forced Charge Account allows you to charge long-distance calls from a telephone restricted to

local calls. Note: On the Meridian SL-100, the account code allows a user to enter a billing

number. If the account code is required, the user is prompted to enter a code by a tone after the telephone number is dialed. If a user wishes to voluntarily enter an account code, then flash the switch hook and enter Account Code FAC. Flash the switch hook again to return to the call.

To charge or force charge a local or a long-distance call to an account before you dial:

1. Lift the handset.

Account

To charge a call in progress:

Charge

Account

2. Press the Account Key.

The screen displays Enter account number.

3. Dial the charge account number. Use the Clear Key or Delete Key to edit the number. Press the Exit Key to leave the screen without charging the call.

4. Press the OK Key.

5. Dial the number.

1. Press the Charge Key.

The screen displays Select Charge type.

2. Press the Account Key.

The screen displays Enter account number.

Page 67

Additional Call Features

3. Dial the charge account number. Use

the Clear Key or Delete Key to edit the number. Press the Exit Key to leave the screen without charging the call.

To charge a call to an account when you transfer a call:

Trans

Account

Connect

4. Press the OK Key. You return to your

call.

1. Press the Transfer Key.

The call is placed on hold.

2. Press the Account Key.

3. Dial charge account number.

You receive dial tone.

4. Dial the number of the telephone

where the call is to be transferred.

5. Press the Connect Key when you hear

the telephone ring.

Note: You can use the Swap Key to talk privately to the person at the transfer number before you press the Connect Key.

To charge a call to an account when you add someone to a conference call:

Conf

Account

1. Press the Conference Key.

The call is placed on hold.

2. Press the Account Key.

Page 68

Additional Call Features

3. Dial the charge account number.

You receive dial tone.

4. Dial the number of the person you want to add to the conference.

Swap Connect

5. Press the Swap Key to switch between talking with the original caller and the new caller. Press the Connect Key to complete the conference.

Override Feature

You c an Override a busy signal and interrupt another call. Note: This feature is called Executive Busy Override on the Meridian SL-100.

To override a busy/engaged signal:

1. Dial a telephone number and receive a busy signal.

Override

ExeBusyOvd

2. Press the Override Key.

On the Meridian SL-100, press the

Executive Busy Override Key, or enter

the Executive Busy Override FAC.

The people on the call in progress receive a tone for approximately one second; the feature connects the three of you together. A short tone repeats every sixteen seconds.

To end the connection:

Goodbye

To disconnect the third party from the called party on the Meridian SL-100:

ExeBusyOvd

Press the Goodbye Key.

Press the Executive Busy Override Key, or enter the Executive Busy Override FAC again.

Page 69

Additional Call Features

Forced Camp-on

Forced Camp-on allows your telephone to automatically ring another telephone

as soon as that telephone disconnects from its current call. Forced Camp-on allows you to camp-on both internal and external calls.

To use Forced Camp-on:

1. Dial a telephone number and receive

a busy signal.

Override

To answer a camped-on call:

2. Press the Override Key to initiate a

Forced Camp-on.

Note: The person you called hears a tone, and you hear ring/ringback signal or busy/engaged signal (depending on the options chosen). You are now camped-on to the number you dialed.

3. When the person you called finishes

their call, your telephone automatically dials the number. Both your telephone and their telephone ring.

When the telephone rings, lift the

handset.

You are connected to the camped-on caller.

Note: Your telephone can be programmed for either Camp-on or Call Waiting, but not both.

Note: Forced Camp-on is not available on the Meridian SL-100. Please refer to the Station Camp-on feature.

Page 70

Additional Call Features

Enhanced Override Feature

Enhanced Override allows you to override an active call after you have attempted

a Forced Camp-on. Use Enhanced Override when you make either a simple call or a consultation call (i.e., place a call on hold and call another party).

To use Enhanced Override:

1. Dial a telephone number and receive a busy signal.

Override

To end the connection:

Goodbye

2. Press the Override Key to initiate a Forced Camp-on.

If either of the persons on the call disconnects at this time, you receive an overflow (fast busy/engaged) signal.

3. Press the Override Key again.

The other two persons on the call receive an override tone and a conference call is established between the three of you. If anyone disconnects, the other two persons will remain connected.

Press the Goodbye Key.

Note: Enhanced Override is not available on the Meridian SL-100.

Page 71

Additional Call Features

Station Camp-on

Station Camp-on allows you to transfer an external call to a busy extension.

When the busy extension disconnects from its current call, the transferred call will ring at the now idle extension.

To activate Station Camp-on after answering an incoming external telephone call:

Trans

Connect

1. Press the Transfer Key.

The external party is on hold and you receive a dial tone. The screen displays Call on hold, dial number.

2. Dial the internal extension number of

the telephone where the call is to be transferred.

3. On the Avaya 3903 and 3904 Digital

Deskphones only, press the Connect Key.

Note: The person you called hears a tone, and you hear ring/ringback signal or busy/engaged signal (depending on the options chosen). The external caller hears ring/ringback signal or music.

4. Replace the handset.

The external caller is now camped-on to the number you dialed.

Note 1: You cannot camp-on to an extension that has the Call Waiting feature configured.

Note 2: If the camped-on call is not accepted within a specified period of time, it returns to you or to the Attendant. Contact your network administrator to determine where, and after what period of time, unanswered calls are re-routed

Page 72

Additional Call Features

Privacy Release

Privacy Release allows one or more people who share your DN to join your call.

To use Privacy Release while on an established call:

PrivRls

To re-establish Privacy if the additional person does not join the call:

2637

Press the Privacy Release Key while you are on a call.

One other person can now join the call if they press the shared Line (MADN) Key on their telephone.

Note: Repeat this step to allow additional persons to join the call.

Press the DN Key for which Privacy Release is active.

Page 73

Additional Call Features

Radio Paging

Some telephone systems can have an on-site Radio Paging system. This system feature allows you to page a person and stay on the line until they answer. The paged person answers the call when they enter a special Paging “Meet - me” code from any telephone. This connects the person paged to the party who paged them.

Note: On the Meridian SL-100, dial the Paging Feature Access Code (FAC). A network connection is established with the paging access trunk. This provides access to loudspeaker paging equipment. Automatic Pre-selection, Automatic Post-selection, and Special Radio Paging features do not apply to Meridian SL-100.

To use Automatic Pre-selection (“Meet - me” page):

1. Lift the handset.

2. Dial the Radio Paging Access FFC.

You receive paging dial tone.

3. Dial the number of the party you want

to page.

You receive ringback/ring tone.

Note 1: The person you paged uses any telephone to enter the Radio Paging Answer FFC, plus their own DN. This action connects you and the person paged.

Note 2: If your call goes unanswered for a preset time period, you receive a continuous high pitched tone then silence. Press the Goodbye Key.

To use Automatic Post selection: The called party is either busy on the

telephone or away from the desk.

To page the called party there is no need to redial the number of the called party.

RadioPage

1. Press the Radio Page Key.

You receive special dial tone.

Page 74

Additional Call Features

2. Dial the Radio Paging Access FFC.

You receive ringback/ring tone.

Note 1: The person you have paged can proceed to any telephone, enter their Radio Paging Answer code plus their own DN. This action connects you and the person paged.

Note 2: You receive a fifteen second, high pitched tone, then silence if the party paged does not answer the call within a preset time period. When you receive this signal, replace the handset or press the Goodbye Key.

To use the Special Radio Paging features:

If you carry a Radio Pager, you will receive a paging indication when another Meridian 1 telephone user accesses the Radio Paging system and dials your DN.

If the Radio Paging system is set up to function in “Meet - me” mode, you can use the following steps to answer the paging call from any Meridian 1 extension.

1. Lift the handset.

2. Dial the Radio Paging Answer FFC.

You receive paging tone.

3. Dial your own DN.

You are connected to the paging caller.

Note: If the paging caller has hung up you will receive a steady high-pitched tone.

Page 75

Additional Call Features

Voice Call

The Voice Cal l feature allows you to page another person or make an announcement through someone else’s telephone speaker.

To make a voice call:

1. Lift the handset.

VoiceCall

Goodbye

To respond to a voice call:

2. Press the Voice Call Key.

3. Make your announcement.

4. Press the Goodbye Key.

Your telephone rings once and you hear the caller's voice through your speaker. Lift the handset.

Note: On the Meridian SL-100 use the Individual Page from the Group Intercom (GIC) feature. Press the GpIntercom Key and dial the appropriate GIC number. After the first ring, press the GpIntercom Key and a one-way connection is established. Make your announcement over the speaker.

Use the Voice Messaging control screens

The Voice Messaging control screens allow you to send commands while connected to your voice messaging system using the Soft Keys instead of the dial pad. Note: This feature is not available on the Meridian SL-100.

To use Voice Messaging controls:

1. Lift the handset.

Message

2. Press the Message Key.

3. Use the dial pad to log in to your voice

mailbox.

Page 76

Additional Call Features

Play

Stop

Last

Nex

Delete

4. Press the Play Key to play your first new message.

Note: Use the More. . . Key to view additional message options.

5. Press the Stop Key to pause playback of the message. Press Play to resume playback

Press the Last Key to go to the previous message. Press Play to playback the message or Press Last again to move to previous messages.

Press the Next Key to go to the next message. Press Play to playback the message or Press Next again to move to later messages.

Press the Delete Key to delete the current message.

Skip->

Skip<-

Quit

Press the Skip Forward Key to advance three seconds in the current message.

Press the Skip Backward Key to rewind three seconds in the current message.

6. Press the Quit Key at any time to exit your voice messaging system. Your telephone is now ready to make or receive new calls.

Page 77

Hospitality features

These hospitality features are intended for hotel operations use. Note: With the exception of Automatic Wake-Up, hospitality features are not

available on the Meridian SL-100.

Automatic Wake-Up

Although normally used as a hotel feature, Automatic Wake-Up may be useful to business users who require a timed reminder call feature. From your telephone you may program the Avaya Meridian 1 system to automatically place a call to you at a predetermined time. When you answer the call, you hear recorded music for up to thirty seconds followed by a pre-recorded announcement, or the attendant.

To enter the time for a wake-up call:

1. Lift the handset.

2. Dial the Automatic Wake-Up Activate

FFC on the Avaya Meridian 1 or the Wake-Up Request FAC on the Meridian SL-100.

Goodbye

To cancel a wake-up call:

3. Dial the wake-up time in a 24-hour

format (hhmm).

4. Press the Goodbye Key.

Note: On the Meridian SL-100, after you enter the FAC, you receive a second dial tone. Enter four consecutive digits to specify an hour and minute. The reminder time is specified in 24 hour format. (i.e., for 6:00 PM, input 1800.) You receive a confirmation tone.

1. Lift the handset.

2. Dial the Automatic Wake-Up

Deactivate FFC on the Avaya Meridian 1 or the Wake-Up Cancel FAC on the

Page 78

Hospitality features

Meridian SL-100.

Goodbye

To verify the time for the wake-up call:

3. Press the Goodbye Key.

Note: On the Meridian SL-100, after you enter the FAC, you receive a confirmation tone.

1. Lift the handset.

2. Dial the Automatic Wake-Up Verify FFC.

3. Dial the wake-up time in a 24 hour time format (hhmm). If it is correct, you receive a confirmation tone.

Note: This feature is not available on the Meridian SL-100. To change the specified time for a wake-up call on the Meridian SL-100, you must first deactivate the feature and then activate the feature with a new request.

Goodbye

4. Press the Goodbye Key.

Note: In 24-hour time format, 7:30 AM is entered as 0730; 9:45 PM is 2145.

Page 79

Hospitality features

Message Registration

Message Registration allows you to read, change, or reset meters that log your

hotel telephone calls.

To read meters:

MsgReg

To change a meter:

MsgReg

•

MsgReg

To reset a meter to zero:

1. Press the Message Registration Key.

2. Dial the room Directory Number (DN).

3. Press the Message Registration Key.

1. Press the Message Registration Key.

2. Dial the room Directory Number (DN).

3. Dial the correct meter count.

4. Press the • Key.

5. Press the Message Registration Key

MsgReg

•

1. Press the Message Registration Key.

2. Dial the room Directory Number (DN).

3. Press the • Key.

4. Press the Message Registration Key.

Page 80

Hospitality features

Maid Identification

Maid Identification makes it easier to keep track of which maids clean which

rooms. The maid enters the information from the telephone in each room.

To enter cleaning status:

RoomStatus

•

1. Press the Room Status Key.

2. Dial the Directory Number (DN) for the room for which the cleaning status is being changed.

3. Dial one of the following cleaning status codes:

⁄ = cleaning requested

¤ = cleaning in progress ‹ = room cleaned › = room passed inspection ﬁ = room failed inspection ﬂ = cleaning skipped ‡ = not for sale

You receive interrupted dial tone.

4. Press the • Key.

5. Dial the Maid ID. If you dial the wrong Maid ID, press the • Key and redial the ID.

RoomStatus

6. Press the Room Status Key.

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Hospitality features

Room Status

Room Status lets you read the status of a room using the display.

To read the status of a room:

RoomStatus

1. Press the Room Status Key.

2. Dial the Directory Number (DN) for

the room. The DN is displayed followed by a two digit code.

The first digit indicates the occupancy status:

0 = room vacant 1 = room occupied

The next digit indicates the cleaning status of the room:

1 = cleaning requested 2 = cleaning in progress 3 = room cleaned 4 = room passed inspection 5 = room failed inspection 6 = cleaning skipped 7 = not for sale

RoomStatus

3. Press the Room Status Key.

Page 82

Meridian SL-100 CLASS Features

Anonymous Caller Rejection

The Anonymous Caller Rejection feature allows you to reject incoming calls on your line (DN) for which calling name and number have been intentionally blocked. Only calls in which the information has been blocked are rejected. Check with your network administrator regarding the availability of this feature.

To activate Anonymous Caller Rejection:

1. Lift the handset.

2. Dial the Anonymous Caller Rejection Activate FAC.

A recording or confirmation tone informs you that Anonymous Caller Rejection is activated.

To deactivate Anonymous Caller Rejection:

1. Lift the handset.

2. Dial the Anonymous Caller Rejection Deactivate FAC.

A recording or confirmation tone informs you that Anonymous Caller Rejection is deactivated.

Note: Availability of this feature is dependent upon your Meridian SL-100 system software and network connections.

Page 83

Meridian SL-100 CLASS Features

Automatic Callback

The Automatic Callback feature allows you to enter a Feature Access Code (FAC) that will automatically set up a call to the last Directory Number (DN) you dialed on your individual line (DN) regardless of whether the call was answered, unanswered, or busy. Check with your network administrator regarding the availability of this feature.

To activate Automatic Callback after you have dialed a number:

Goodbye

2498

Goodbye

To cancel Automatic Callback:

2498

1. Press the Goodbye Key to disconnect

the call.

2. Press the Line (DN) Key.

3. Dial the Automatic Callback Activate

FAC and follow the instructions provided by the announcement.

4. Press the Goodbye Key.

When both your line and the called party’s line are idle, your telephone will ring.

5. When the telephone rings, lift the

handset.

You will hear normal ringback/ring tone.

1. Press the Line (DN) Key.

2. Dial the Automatic Callback

Deactivate FAC.

Note: Availability of this feature is dependent upon your Meridian SL-100 system software and network connections.

Page 84

Meridian SL-100 CLASS Features

Automatic Recall

The Automatic Recall feature allows you to enter a Feature Access Code (FAC) that will automatically set up a call to the last incoming call on your Directory Number (DN). Check with your network administrator regarding the availability of this feature.

To activate Automatic Recall:

2498

1. Press the Line (DN) Key.

2. Dial the Automatic Recall Activate FAC.

An announcement may provide additional instructions or announce the number of the last incoming call and provide you with a choice of whether or not to continue with the recall.

If you continue the recall, the Automatic Recall feature will dial the last number that called you. If the number is busy, Automatic Recall will continue trying until the line is idle.

When both your line and the called party’s line are idle, your telephone will ring.

3. When the telephone rings, lift the

handset.

You will hear normal ringback/ring tone.

To cancel Automatic Recall:

2498

1. Press the Line (DN) Key.

2. Dial the Automatic Recall Deactivate FAC.

Note: Availability of this feature is dependent upon your Meridian SL-100 system software and network connections.

Page 85

Meridian SL-100 CLASS Features

Customer Originated Trace

The Customer Originated Trace feature allows you to activate an immediate trace of the last incoming call to your Directory Number (DN) without requiring prior approval and manual intervention by your network administrator. Customer Originated Trace may be activated on a per-call basis. This feature may be activated using a feature key or by using a Feature Access Code (FAC). Check with your network administrator regarding the availability of this feature.

To activate Customer Originated Trace after receiving a harassing or prank telephone call:

Goodbye

2498

CustOrigTr

Goodbye

1. Press the Goodbye Key to disconnect

from the harassing or prank telephone call.

2. Press the Line (DN) Key.

3. Press the CustOrigTr Key, or dial the

Customer Originated Trace FAC.

An announcement will inform you whether or not the call was successfully traced.

4. Press the Goodbye Key to disconnect .

The feature is automatically deactivated.

Contact your network administrator for follow-up actions.

Note: Availability of this feature is dependent upon your Meridian SL-100 system software and network connections.

Page 86

Meridian SL-100 CLASS Features

Calling Name and Number Delivery Blocking

The Calling Name and Number Delivery Blocking feature allows you to control the display of your Directory Number (DN), or your name and DN, on the display of the party you are calling. This feature is available on a per-call basis. Instead of your name and/or telephone number being displayed, the word “Private” is displayed on the called party’s telephone display. Check with your network administrator regarding the availability of this feature.

To activate Calling Name and Number Delivery Blocking:

2498

1. Press the Line (DN) Key.

2. Dial the Calling Name and Number Delivery Blocking FAC.

Listen for confirmation tone, or an announcement, followed by dial tone.

3. Dial the telephone number.

Note: Availability of this feature is dependent upon your Meridian SL-100 system software and network connections.

Selective Call Forward

The Selective Call Forward feature allows you to program a list of up to 31 Directory Numbers (DNs) from which calls to your DN will be rejected or blocked. Incoming calls from DNs that are on the list will be routed to announcement, or other call treatment may be assigned. Check with your network administrator regarding the availability of this feature.

To activate Selective Call Forward:

2498

1. Press the Line (DN) Key.

2. Dial the Selective Call Forward FAC.

Listen to the announcement for instructions on how to turn on, turn off, enter, change, or review your Selective Call Forward list.

Note: Availability of this feature is dependent upon your Meridian SL-100 system software and network connections.

Page 87

Telephone display

This section summarizes the display features of the Avaya 3902, 3903, and the 3904 Digital Deskphones. Idle display is shown in the following figures.

Avaya 3902 Digital Deskphone display

The Avaya 3902 Digital Deskphone display gives call status and feature information.

Date/time display Call party info Feature Status info Options info

08/12 5:48

Conf Forward

2637

AutoDl

553-9078

Avaya 3903 Digital Deskphone display

The upper portion of the display on the Avaya 3903 Digital Deskphone gives call status information, the lower display area contains a single line which displays feature information. If you are viewing a list that contains more than one item, you must use the Navigation Keys to scroll through the list. When the item you want appears, press the Select Key.

Page 88

Telephone display

Line/Feature Key Status

Auto Dial 2637

Date/time display Call party info Feature Status info Options info Directories info

Aug 20 5:48 P

5 New callers



Forward

Quit Copy

Callers



Redial



553-9077C

Page 89

Telephone display

Avaya 3904 Digital Deskphone display

The upper portion of the display on the Avaya 3904 Digital Deskphone gives call status information, the lower display area is a three line feature information display.

Note: Refer to “Your Telephone’s Controls” on page 13 and for more information on display and specialized key information.

Page 90

Options List

The Options List (available on the Avaya 3902, 3903, and 3904 Digital Deskphones) allows you to customize certain characteristics of your phone. Screen prompts take you step-by-step through procedures and keep you informed on the status of the following settings: Language, Change feature key label, Screen contrast, Volume adjustment, Ring type, Call log options, Live dial pad, Preferred name match, Area code set-up, Call timer enable, Date/time format, Key click enable, Headset port on call, Headset port external alerter and recorder interface, Call indicator light, On hook default path, and Display diagnostics.

Most of the options are available to you on the Avaya 3902, 3903, and 3904 Digital Deskphones. Some of the options are available only if turned on by your network administrator; others are designed for specific models in the Avaya 3900 Series Digital Deskphones.

To change any option’s setting:

Options

Select

Done

Quit

Options

Note: If you press the Quit Key or Options Key before you press the Done Key, you exit the Options List without saving your changes.

1. Press the Options Key.

2. Use the Navigation Keys to scroll up or down through the options list.

3. Press the Select Key when the desired option is highlighted.

4. Change the option’s settings. Refer to the following pages for details. The display also provides you with information to adjust your selection.

5. Press the Done Key to save your changes.

6. Press the Quit Key or Options Key to exit.

Page 91

Options List

Select a language

The display is available in multiple languages. After you select Language. . . from the Options List menu,

1. Use the Navigation Keys to highlight

the desired language (e.g., German).

Deutsch

Select

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

2. Press the Select Key.

Change a Feature Key label (Avaya 3902 Digital Deskphone)

You can change the labels on the three feature keys located at the bottom of the display on the Avaya 3902 Digital Deskphone.

To change a Feature Key label:

1. Use the down Navigation Key to

highlight Change feature key label.

Change feature key label

Select

2. Press the Select Key.

This action takes you to the Feature

Key menu and highlights Edit a

feature key label.

3. Press the Select Key again.

The prompt asks you to select the key you want to change.

4. Use the Navigation Keys to highlight

the label you want to change, (e.g., AutoDl).

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Select

5. Press the Select Key.

6. Press the Dial Pad Key that is printed with the first letter in your new label. Press the key until the correct character appears.

7. Repeat step 6 until you have changed the entire label.

Press the Done Key to save changes. Press the Options Key to exit.

Note 1: For a detailed example of using the dial pad to enter text into your Avaya 3900 Series Digital Deskphones, please see “Add a Personal Directory entry” on page 114.

Note 2: You cannot change the label on your primary DN.

Note 3: Use the Case Key to change the case of the letter, as needed. You can use the

Delete Key to delete one character, or the Clear Key if you want to delete the entire label.

Note 4: Press the Up Navigation Key to access special characters you may want to include in the label. Use the Navigation Keys to locate the character you want to include. Press the

Select Key to choose the highlighted character. Press the Return Key to return to label entry

without selecting a special character.

To restore all key labels:

1. Use the down Navigation Key to highlight Restore all key labels.

Restore all key labels

Select

2. Press the Select Key.

The display asks you to verify that you want to restore all labels.

Restore

3. Press the Restore Key.

Press the Done Key to return to the Options List menu. Press the Options Key to exit.

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Change a Feature Key label (Avaya 3903 and 3904 Digital Deskphones)

You can change the name on the Programmable Line (DN)/Feature Keys (self-labeled). These keys are located on both sides of the top portion of the display area on the Avaya 3903 and 3904 Digital Deskphones.

To change a Feature Key label:

1. Press the down Navigation Key once

to highlight Change feature key

label.

Change feature key label

Select

AutoDial

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Note 1: For a detailed example of using the dial pad to enter text into your Avaya 3900 Series Digital Deskphones, please see “Add a Personal Directory entry” on page 114.

2. Press the Select Key.

This action takes you to the Feature

Key menu and highlights Change

feature key label.

3. Press the Select Key again.

The prompt asks you to select the key you want to change.

4. Press the Programmable Line

(DN)/Feature Key whose label you

want to change, (e.g., AutoDial).

5. Press the Dial Pad Key that is printed

with the first letter in your new label. Press the key until the correct character appears.

6. Repeat step 5 until you have changed

the entire label.

Note 2: You cannot change the label on your primary DN. Press the Shift Key if the label you want to change in on the second layer of the Programmable Line (DN)/Feature Keys (self-labeled).

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Note 3: Use the Case Key to change the case of the letter, as needed. You can use the

Delete Key to delete one character, or the Clear Key (Avaya 3903 Digital Deskphone) if you

want to delete the entire label. On the Avaya 3903 Digital Deskphone you may use the

Space Key to enter a space or the Restore Key to restore the label to the default value.

Note 4: Press the Up Navigation Key or the Chars Key (Avaya 3903 Digital Deskphone) to access special characters you may want to include in the label. Use the Navigation Keys to locate the character you want to include. Press the Select Key to choose the highlighted character. Press the Return Key to return to label entry without selecting a special character.

To restore one key label (Avaya 3904 Digital Deskphone):

1. From the Feature Key menu, use the down Navigation Key to highlight

Restore one key label.

Restore one key label

Select

Purchasing

2. Press the Select Key.

3. Press the Programmable Line

(DN)/Feature Key (self-labeled) that

you want to restore to the original label (e.g., Purchasing).

Press the Done Key to return to the Options List menu. Press the Quit Key or

Options Key to exit.

To restore all key labels:

1. Use the down Navigation Key to highlight Restore all key labels.

Restore all key labels

Select

2. Press the Select Key.

The display asks you to verify that you want to restore all labels.

Restore

3. Press the Restore Key.

Press the Done Key to return to the Options List menu. Press the Quit Key or

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Options List

Options Key to exit.

Adjust Screen contrast

The Screen contrast option allows you to adjust the contrast of the display on your telephone. After you select Screen contrast from the Options List menu;

Lower

Higher

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Contrast screen, press the

Lower Key to decrease the display

contrast level, or press the Higher Key to increase the display contrast level.

Adjust volume

Note: After you select Volume adjustment. . . from the Options List menu, a list of adjustable items for your telephone model appears. It is recommended that you adjust these parameters while you are on a telephone call so that you can judge the impact of the changes your are making.

To adjust the Ringer volume:

Ringer

Lower

Higher

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Use the procedure above to adjust the volume on the following items:

Buzzer

1. Select Ringer from the Vol ume menu.

2. Press the Lower Key to decrease the

ringer volume, or press the Higher Key to increase the ringer volume.

Headset listen

Speaker

Handset listen

Handsfree listen

Headset talk

Headset sidetone

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Options List

Note 1: Headset listen is adjustable on the

Avaya 3903 and 3904 Digital Deskphones only.

Note 2: Headset talk and Headset sidetone are adjustable on the Avaya 3904 Digital Deskphone only.

Note 3: Headset sidetone (Avaya 3904 Digital Deskphone only) is the sound of

your own voice that you hear in the headset speaker.

Choose Ring type

The Ring type option allows you to choose from among the various ringing sounds available for your telephone model. After you select Ring type. . . from the Options List menu;

1. Use the Navigation Keys to scroll through the list of ring types.

Ring type 3

Play

Select

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

2. Press the Play Key to sample a ring tone.

3. Press the Select Key to activate the desired ring type (Avaya 3903 and

3904 Digital Deskphones).

Select Call Log options

The Call Log options (available on the Avaya 3903 and 3904 Digital Deskphones) provide a choice of logging all incoming calls, logging only the

unanswered calls, or not logging any calls. The Call Log holds up to 10 different incoming entries for the Avaya 3903 Digital Deskphone and up to 100 for the

Avaya 3904 Digital Deskphone. After you select Call log options from the

Options List menu;

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From the Log options menu, use the

Navigation Keys to highlight and

select either:

Log all calls

Log unanswered calls

Press the Done Key to save selection. Press the Quit Key or Options Key to exit.

Log all calls

or Log unanswered calls

Note: New call indication must be set to On, if you want Call Log notification.

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Use Live dial pad

The Live dial pad option (available on the Avaya 3904 Digital Deskphone) allows you to press any dial pad key to automatically access a dial tone. After you select Live dial pad from the Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Live dialpad screen, press the

On Key to turn on Live dial pad, or press

the Off Key to turn off Live dial pad.

Select Preferred name match

The Preferred name match option (available on the Avaya 3904 Digital Deskphone) displays the names of incoming and outgoing callers as stored in

your Personal Directory, if the telephone number matches the one stored in your directory. This option allows you to personalize the displayed names for incoming and outgoing calls. After you select Preferred name match from the Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Note: Preferred name match cannot support Dialed Number Identification Services (DNIS).

From the Name match screen, press the On Key to turn on Preferred name match, or press the Off Key to turn off Preferred name match.

Set up area code

Using the Area code set-up option (available on the Avaya 3904 Digital Deskphone) causes the Callers List and Calling Line ID (CLID) display to show the

number/extension followed by the area code/prefix in parenthesis. This makes it easier to identify local calls and internal calls. You can define up to three codes. After you select Area code set-up from the Options List menu

1st Code: 408 2nd Code: 3rd Code:

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

Use the Navigation keys to place your cursor in the first line and enter an

area/country code of your choice.

Note: You can enter up to three codes of your choice.

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Options List

Enable Call timer

The Call timer enable option measures how long you are on each call. After you select Call timer enable from the Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Call timer screen, press the

On Key to turn on the Call timer, or

press the Off Key to turn off the Call timer.

Select Date/time format

There are eight Date/time formats. Four formats are based on the 12 hour clock and four are based on the 24 hour clock. After you select Date/time format. . . from the Options List menu;

Use the Navigation Keys to scroll through the eight formats. The sample formats appear on the upper right side of the display area.

Format 3

Press the Done Key to select the highlighted format. Press the Quit Key or Options Key to exit.

Enable Key click

The Key click option causes the handset or speaker to produce a clicking sound when you press the telephone keys. After you select Key click enable from the

Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

From the Key click screen, press the

On Key to turn on Key click, or press

the Off Key to turn off Key click.

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Use Headset port on call

The Headset port on call option (available on the Avaya 3904 Digital Deskphone) requires that a lamp-type accessory be connected to the headset

port. When the Headset port on call option is activated and the user is on a call, the lamp is lit to provide an indication that a call is in progress. After you select

Headset port on call from the Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Note: Additional equipment is required to implement this option. For more

information please contact your Avaya distributor.

From the On call screen, press the On Key to turn on Headset port on call, or press the Off Key to turn off Headset port on call.

Activate Headset port external alerter

When the Headset port external alerter option (available on the Avaya 3904 Digital Deskphone) is activated, it supports a visual or audible alerter and/or

recorder device. This device plugs into the Headset port, which is located on the bottom of the telephone. After you select Headset port ext alerter from the

Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit. Note: Additional equipment is required to implement this option. For more

information please contact your Avaya distributor.

From the External alerter screen, press the On Key to turn on Headset port external alerter, or press the Off Key to turn off Headset port external alerter.

Use Call indicator light

The incoming call indicator light can be controlled on the Avaya 3904 Digital Deskphone. After you select Call indicator light from the Options List menu;

Off

Press the Done Key to save changes. Press the Quit Key or Options Key to exit.

100

From the Indicator screen, press the

On Key to turn on Call indicator light,

or press the Off Key to turn off Call indicator light.

Avaya 3901, 3902, 3903, 3904 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Avaya 3900 Series Digital Deskphone

Avaya 3901 Digital Deskphone

Avaya 3902 Digital Deskphone

Avaya 3903 Digital Deskphone

Avaya 3904 Digital Deskphone

Your Telephone’s Controls

Terms you should know

Your telephone call features

Activate/deactivate Group listening

Use the Predial feature

Make a call

Make a call while on-hook

Auto Dial

Ring Again (Avaya 3902 Digital Deskphone)

Ring Again (Avaya 3903 and 3904 Digital Deskphones)

Redial last number called

Use Speed Call (Avaya 3902 Digital Deskphone)

Use Speed Call (Avaya 3903 and 3904 Digital Deskphones)

Make a System Speed Call

Use Hot Line

Make an Intercom call

Answer a call

While on an active call

Place a call on Hold

Transfer a call (Avaya 3902 Digital Deskphone)

Transfer a call (Avaya 3903 and 3904 Digital Deskphones)

Use Timed Reminder Recall

Use Attendant Recall

Use Call Park (Avaya 3902 Digital Deskphone)

Use Call Park (Avaya 3903 and 3904 Digital Deskphones)

Calling Party Number (Avaya 3902 Digital Deskphone)

Calling Party Number/Charge Account (Avaya 3903 and 3904 Digital Deskphones)

Display incoming calls

Trace a Malicious call

Incoming calls

Activate Automatic Answerback

Use Call Pickup

Use Call Waiting

While you are away from your desk

Forward calls (Avaya 3902 Digital Deskphone)

Forward calls (Avaya 3903 and 3904 Digital Deskphone)

Forward internal calls only

Use Remote Call Forward

Secure your telephone

Talk with more than one person

Set up a Conference call (Avaya 3902 Digital Deskphone)

Join a call (Avaya 3902 Digital Deskphone)

Join a call (Avaya 3903 and 3904 Digital Deskphones)

Selectable Conferee Display and Disconnect

Use Group Call

Work without interruption

Activate Make Set Busy

Additional Call Features

Auto Dial Transfer Feature

Use the buzz signal

Call Page to make an announcement

Centrex/Exchange Switch Hook Flash

Charge or Force Charge a call (Avaya 3902 Digital Deskphone)

Charge or Force Charge a call (Avaya 3903 and 3904 Digital Deskphones)

Override Feature

Forced Camp-on

Enhanced Override Feature

Station Camp-on

Privacy Release

Radio Paging

Voice Call

Use the Voice Messaging control screens

Hospitality features

Automatic Wake-Up

Message Registration

Maid Identification

Room Status

Meridian SL-100 CLASS Features

Anonymous Caller Rejection

Automatic Callback

Automatic Recall