Avaya 3901, 3902, 3903, 3904 User Guide

Avaya 3901, 3902, 3903, and 3904 Digital Deskphones User Guide

Avaya Communication Server 1000

Document Status: Standard

Document Version: 01.03

Part Code: NN42370-107

Date: December 2010

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Contents

Avaya 3900 Series Digital Deskphone 9

Avaya 3901 Digital Deskphone 9 Avaya 3902 Digital Deskphone 10 Avaya 3903 Digital Deskphone 11 Avaya 3904 Digital Deskphone 12

Your Telephone’s Controls 13

Terms you should know 17

Your telephone call features 19

Use handsfree calling (Avaya 3902, 3903, and 3904 Digital Deskphones) 19 Activate/deactivate Group listening 21 Use the Predial feature 23

Make a call 24

Make a call while on-hook 26 Auto Dial 26 Ring Again (Avaya 3902 Digital Deskphone) 27 Ring Again (Avaya 3903 and 3904 Digital Deskphones) 28 Redial last number called 29 Use Speed Call (Avaya 3902 Digital Deskphone) 30 Use Speed Call (Avaya 3903 and 3904 Digital Deskphones) 31 Make a System Speed Call 32 Use Hot Line 32 Make an Intercom call 33

Answer a call 34

While on an active call 35

Place a call on Hold 35 Transfer a call (Avaya 3902 Digital Deskphone) 35 Transfer a call (Avaya 3903 and 3904 Digital Deskphones) 36 Use Timed Reminder Recall 37 Use Attendant Recall 38 Use Call Park (Avaya 3902 Digital Deskphone) 38

Contents

Use Call Park (Avaya 3903 and 3904 Digital Deskphones) 40 Calling Party Number (Avaya 3902 Digital Deskphone) 43 Calling Party Number/Charge Account (Avaya 3903 and 3904 Digital Desk-

phones) 43 Display incoming calls 44 Trace a Malicious call 45

Incoming calls 46

Activate Automatic Answerback 46 Use Call Pickup 47 Use Call Waiting 48

While you are away from your desk 49

Forward calls (Avaya 3902 Digital Deskphone) 49 Forward calls (Avaya 3903 and 3904 Digital Deskphone) 50 Forward internal calls only 51 Use Remote Call Forward 52

Secure your telephone 54

Talk with more than one person 55

Set up a Conference call (Avaya 3902 Digital Deskphone) 55 Set up a Conference call (Avaya 3903 and 3904 Digital Deskphones) 56 Join a call (Avaya 3902 Digital Deskphone) 57 Join a call (Avaya 3903 and 3904 Digital Deskphones) 57 Selectable Conferee Display and Disconnect 58 Use Group Call 59

Work without interruption 61

Activate Make Set Busy 61

Additional Call Features 62

Auto Dial Transfer Feature 62 Use the buzz signal 62 Call Page to make an announcement 63 Centrex/Exchange Switch Hook Flash 63 Charge or Force Charge a call (Avaya 3902 Digital Deskphone) 64

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Contents

Charge or Force Charge a call (Avaya 3903 and 3904 Digital Deskphones) 66 Override Feature 68 Forced Camp-on 69 Enhanced Override Feature 70 Station Camp-on 71 Privacy Release 72 Radio Paging 73 Voice Call 75 Use the Voice Messaging control screens 75

Hospitality features 77

Automatic Wake-Up 77 Message Registration 79 Maid Identification 80 Room Status 81

Meridian SL-100 CLASS Features 82

Anonymous Caller Rejection 82 Automatic Callback 83 Automatic Recall 84 Customer Originated Trace 85 Calling Name and Number Delivery Blocking 86 Selective Call Forward 86

Telephone display 87

Avaya 3902 Digital Deskphone display 87 Avaya 3903 Digital Deskphone display 87 Avaya 3904 Digital Deskphone display 89

Options List 90

Select a language 91 Change a Feature Key label (Avaya 3902 Digital Deskphone) 91 Change a Feature Key label (Avaya 3903 and 3904 Digital Deskphones) 93 Adjust Screen contrast 95 Adjust volume 95 Choose Ring type 96 Select Call Log options 96

Contents

Use Live dial pad 98 Select Preferred name match 98 Set up area code 98 Enable Call timer 99 Select Date/time format 99 Enable Key click 99 Use Headset port on call 100 Activate Headset port external alerter 100 Use Call indicator light 100 Set On-hook default path 101 Display diagnostics 101 Activate Group Listening 102

Call Log and Personal Directory display and navigation 103

Avaya 3903 Digital Deskphone Call Log display and navigation 103 Access your Callers List or Redial List (Avaya 3903 Digital Deskphone) 103 Avaya 3904 Digital Deskphone Personal Directory and Call Log display and nav-

igation 104 Access your Personal Directory, Callers List, or Redial List (Avaya 3904 Digital

Deskphone) 105 Call Log and Personal Directory password protection

(Avaya 3903 and 3904 Digital Deskphones) 106

Call Log 109

Access and use the Callers List (Avaya 3903 Digital Deskphone) 109 Access and use the Callers List (Avaya 3904 Digital Deskphone) 110

Redial List 112

Access and use the Redial List (Avaya 3903 Digital Deskphone) 112 Access and use the Redial List (Avaya 3904 Digital Deskphone) 113

Access and use the Personal Directory 114

Access the Personal Directory 114 Add a Personal Directory entry 114 Add an incoming call 116 Add an outgoing call 117

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Delete or edit a Personal Directory entry 118 Delete your Personal Directory 119 Use the Personal Directory to make a call 119 Use Card View 120 Search for an entry 121 Copy a number from the Redial List 121

Set-to-Set Messaging 123

Corporate Directory 126

Virtual Office 130

Avaya 3901 Digital Deskphone Feature Operation 132

Avaya 3901 Digital Deskphone Fixed Keys 132 Program a feature or an Auto Dial 134 Use Auto Dial 135 Use Speed Call 135 Use Call Transfer 136 Set up a Conference call 137 Activate Ring Again 138 Make a call 139 Receive a call 139 Feature Activation Indicator 139 Message Waiting and Call Status Indicator 139

Contents

Accessories for the Avaya 3900 Series Digital Deskphones 140

Accessory Connection Module (ACM) 140 Analog Terminal Adapter (ATA) 140 Computer Telephony Integration Adapter (CTIA) 140 Display-based Expansion Module 140 External Alerter and Recorder Interface 140 Full Duplex Hands Free Module 141 Headsets 141 Key-based Expansion Module 141 Personal Directory PC Utility 141

Contents

Avaya Meridian 1 Flexible Feature Codes (FFCs) 143

Meridian SL-100 Feature Access Codes (FACs) 144

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Avaya 3900 Series Digital Deskphone

Avaya 3900 Series Digital Deskphones

There are five models in the Avaya 3900 Series Digital Deskphones Portfolio. This document describes the Avaya 3901, 3902, 3903, and 3904 Digital Deskphones features and how to use them. The Avaya 3902, 3903, and 3904 Digital Deskphones are described in the main portion of this document. The Avaya 3901 Digital Deskphone is described in a separate section of this document. For information on the Avaya 3905 Digital Deskphone refer to the Avaya 3905 Digital Deskphone User Guide.

Avaya 3901 Digital Deskphone

The Avaya 3901 Digital Deskphone has one Line (DN) Key and can be programmed with up to five features.

Avaya 3901 Digital Deskphone

Feature Activation Indicator

Goodbye

Line (DN)

Feature

Volume Control Bar

Hold

Message/Call Status/ Incoming Call Indicator

Feature Card

553-8966

Note: The Meridian SL-100 configures the Line (DN) Key as a Directory Number only.

Avaya 3900 Series Digital Deskphone

Avaya 3902 Digital Deskphone

The Avaya 3902 Digital Deskphone has one Line (DN) Key, and three Programmable Soft Keys (self-labeled).

Avaya 3902 Digital Deskphone

LCD Indicator

Message Waiting Light/ Incoming Call Indicator

One Line (DN)

Programmable Soft Keys (self-labeled)

Options

LED

Handsfree Key

Navigation Keys

Message Transfer Hold

Goodbye

Volume Control Bar

LED

Mute

553-8624

Avaya 3900 Series Digital Deskphone

Avaya 3903 Digital Deskphone

The Avaya 3903 Digital Deskphone has two Programmable Line (DN)/Feature Keys (self-labeled) with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled).

Avaya 3903 Digital Deskphone

LCD Display

Goodbye

Hold

LED

Handsfree Key

Message Waiting Light/ Incoming Call Indicator

Programmable Line (DN)/ Feature Keys (self-labeled)

Context Sensitive Soft Keys (self-labeled)

Copy

Fixed Feature Keys

Volume Control Bar

LED

Headset

Mute

Options

Quit

Call Log

Message

Shift

Applications

Navigation Keys

553-8625B

Avaya 3900 Series Digital Deskphone

Avaya 3904 Digital Deskphone

The Avaya 3904 Digital Deskphone, has six Programmable Line (DN)/Feature Keys (self-labeled), with two features or lines configured on each key. It also has four Context Sensitive Soft Keys (self-labeled).

Avaya 3904 Digital Deskphone

LCD Display

Goodbye Hold

Message Waiting Light/ Incoming Call Indicator

Programmable Line (DN)/ Feature Keys (self-labeled)

Handsfree Key

LED

Volume Control Bar

Headset

Options

LED

Mute

Quit

Message

Navigation Keys

Directory/Log

Context Sensitive Soft Keys (self-labeled)

Fixed Feature Keys

Shift

Copy

Applications

553-8626B

Your Telephone’s Controls

Use the Volume C ontrol B ar to control the volume of the handset, headset, speaker, ringer, and handsfree. Increase the volume by pressing the right side of the bar. Lower it by pressing the left side.

Your Telephone’s Controls

Goodbye

Headset

2498

Hold

You can terminate an active call by pressing the Goodbye Key. The Goodbye Key is useful for disconnecting a handsfree call.

Press the Headset Key to answer a call on a headset (connected to the headset jack) or to switch a call from handset or handsfree to the headset.

A steady LCD indicator appearing beside a Line (DN) Key means that the feature or line is active. A flashing LCD indicator means the line is on hold or the feature is being programmed.

By pressing the Hold Key, you can put an active call on hold. Return to the caller by pressing the DN Key beside the flashing indicator.

The Handsfree Key allows you to activate the handsfree (Avaya 3902, 3903, and 3904 Digital Deskphones) and Group listening features (Avaya 3903 and 3904 Digital Deskphones). The speaker LED lights to indicate handsfree is active, the LED flashes to indicate Group listening is active.

Mute

The Mute Key allows you to listen to a conversation without being heard. This is especially useful when you only want to listen on a conference call. Push the Mute Key again to return to a two way conversation. The Mute Key applies to handsfree, handset, and headset microphones. The Mute LED flashes when

Your Telephone’s Controls

the Mute option is in use.

The Navigation Keys allow you to scroll through Menus and lists on the display.

Copy

Options

Message

Directory/Log

Call Log

Quit

/ /

The Copy Key copies incoming or outgoing call numbers into the Personal Directory on the Avaya 3904 Digital Deskphone.

The Quit Key ends an active application. Pressing the Quit Key does not affect the status of calls currently on your telephone.

Note: If you press the Quit Key before the Done Key you exit without saving changes. Press the Done Key to exit and save changes.

The Options Key allows you to access and modify telephone options.

The Message Key provides access to your voice messaging system.

The Directory/Log Key (Avaya 3904 Digital Deskphone) allows you to access your Personal Directory (100 entries), Callers List (last 100 incoming calls) and, Redial list (last 20 outgoing calls).

The Call Log Key (Avaya 3903 Digital Deskphone) allows you to access the Callers List (last 10 incoming calls), and the Redial list (last 5 outgoing calls).

Applications

Shift

The Applications Key allows you to access additional features that may be provided by your network administrator (Avaya 3903 Digital Deskphone and Avaya 3904 Digital Deskphone).

The Shift Key allows you to access the second layer of the Programmable Line/Feature Keys (Avaya 3903 and 3904 Digital Deskphone).

Your Telephone’s Controls

Line

2496

2498

Dial

The Line/Directory Number (DN) Key on the Avaya 3901 Digital Deskphone allows you to access dial tone.

Line/Directory Number (DN) Key(s) are

assigned to your Avaya 3902, 3903, or 3904 Digital Deskphones. They can be a

Primary Directory Number (PDN) or secondary DN(s) on the Avaya 3903 and 3904 Digital Deskphones.

On the Avaya 3903 and 3904 Digital Deskphones, the lower right hand Line/Feature Key on the first layer is your

Primary Directory Number (PDN) Key.

When you pick up the handset, the line associated with this key is ready for you to make a call.

Note: Although you have only one PDN, you can have additional Line/Directory Number (DN) Key(s) assigned to your Avaya 3903 or 3904 Digital Deskphone.

The Dial Key is used to dial numbers stored in the Directory and Callers List (Avaya

3903 and 3904 Digital Deskphones). The

Dial Key accesses the Primary Directory

Number (PDN) Key to make a call.

More...

Trans

Example:

The More Key allows you to access additional layers of Context Sensitive Soft Keys.

Programmable Soft Keys (Avaya 3902

Digital Deskphone) or Context Sensitive

Soft Keys (Avaya 3903 and 3904 Digital

Deskphones) are configured for various features and functions on the Avaya 3900 Series Digital Deskphones. The Soft Keys are located below the display area. These keys have an LCD label above them that changes based on available features, functions, or the active application.

Your Telephone’s Controls

CallWait

Programmable Line (DN)/Feature Keys

(Avaya 3903 or 3904 Digital Deskphone) are located at the sides of the upper display area. Once configured, these

Programmable Line (DN)/Feature Keys

provide one-touch feature activation. An status icon indicates call or feature status.

Terms you should know

Attendant — The attendant is a telephone operator in your organization. Call Log— The Call Log can be configured to store either unanswered or all

incoming calls. These entries can be accessed through your directory menu. Call party information—When your telephone rings, the display shows Call Party

Name Display (CPND) information. The system must have CPND enabled. The display shows the phone number and name, if available, of the incoming call.

Card View — The Card View displays a directory entry name and telephone number.

Context Sensitive Soft Keys — The four keys located directly below the display on the Avaya 3903 and 3904 Digital Deskphones are referred to as Context Sensitive Soft Keys. The label and function of each key changes depending upon the available features or the active application.

Copy Key — The Copy Key allows the Avaya 3904 Digital Deskphone to copy information from an application, like Corporate Directory, or from the Callers List or Redial List to the Personal Directory.

Date/time display feature —The Date/time display feature shows the month and date while the telephone is in an idle state.

Directory Number (DN) — The Directory Number (DN) is a telephone number that consists of one to seven digits. The DN is commonly known as an extension number.

Feature Access Codes (FACs)— Feature Access Codes (FACs) allow you to access features for which you do not have a fixed or soft feature key. Feature Access Codes are applicable to the Meridian SL-100 system only. For your convenience, the FACs for your system can be printed on a page located at the back of this guide.

Flexible Feature Codes (FFCs) —Flexible Feature Codes (FFCs) allow you to access features for which you do not have a fixed or soft feature key. Flexible Feature Codes are applicable to the Avaya Meridian 1 system only. For your convenience, the FFCs for your system can be printed on a page located at the back of this guide.

Fixed Keys—The Fixed Keys are the hard labeled keys on your telephone. Indicator —An indicator is an LCD or LED that displays the current status of a

feature by its state; flashing, winking, steady on, or off. Information screen—The Information screen displays call activity, lists, prompts,

and status of calls. Interrupted dial tone—Interrupted dial tone is a broken or pulsed dial tone, heard

when you access some of the features on your telephone.

Terms you should know

Avaya Meridian 1, Meridian SL-100— The Avaya Meridian 1 or the Meridian

SL-100 is your office communications system. More... — The More Key allows access to the multiple layers of Programmable

Soft Keys. These keys are the keys located below the display on your telephone. Off-hook — Off-hook is a term used to indicate that the telephone is active and

ready to make a call. Your telephone’s status changes to off-hook when you pick up the handset or press a Line (DN) Key.

Paging tone—Paging tone is a special tone heard when using the Radio Paging feature. You hear two beeps followed by dial tone.

Personal Directory —The Personal Directory stores entries by name and phone number.

Primary Directory Number— The Primary Directory Number is the main extension number on your telephone. It is accessed through the Primary Directory Number (PDN) Key.

Private Line — Private Line can be assigned to your telephone. With this line, you can reach an outside number without dialing a code to access an outside line. Internal extensions cannot be dialed from a private line.

Redial List— The Redial List is accessed through the Call Log Key on the Avaya 3903 Digital Deskphone and through the Directory/Log Key on the Avaya 3904

Digital Deskphone. It lists outgoing numbers for calls that have been made from your telephone.

Ringback/ring tone— Ringback/ring tone is the sound you hear when a call you have made is ringing at its destination.

Shared Directory Number — A shared Directory Number is a DN (extension) that is shared by two or more telephones. This is also known as a Multiple Appearance DN (MADN).

Special dial tone— The special dial tone refers to three consecutive short tones followed by steady dial tone that you hear when accessing some of your telephone features.

Switch hook — The switch hook is the button which the handset presses down, disconnecting your call, when you replace the handset. When lifted, the handset releases the switch hook and you either answer an incoming call or you receive dial tone indicating that your telephone is ready to make a call.

Your telephone call features

Your network administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes ask your network administrator to provide these to you.

To access a feature, you press a Feature Key, or enter a Flexible Feature Code (FFC) for the Avaya Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100. Your network administrator supplies you with the Flexible Feature Codes or Feature Access Codes for your system.

Note: In order to use a feature described in this section, your system software must support the feature and the feature must be assigned to your telephone. Check with your network administrator for more details.

Use handsfree calling (Avaya 3902, 3903, and 3904 Digital Deskphones)

If your telephone is an Avaya 3902, 3903, or 3904 Digital Deskphone you can use the built-in microphone and speaker instead of the handset to make or receive a handsfree call. While on an active call, you can switch between Handset and Handsfree mode.

To answer a call with handsfree:

To discontinue a handsfree call:

Goodbye

To mute a handsfree call:

To switch from handsfree to handset:

Mute

/ /

Press the Handsfree Key. You are now on a handsfree call.

Press the Goodbye Key to end the call.

1. Press the Mute Key. The LED indicator flashes.

2. Press the Mute Key again to return to a two way handsfree conversation.

1. Lift the handset to switch from handsfree to handset.

Your telephone call features

To switch from handset to handsfree:

1. Press the Handsfree Key.

2. Replace the handset.

To use a headset: Connect a headset to the headset jack

or the handset jack depending on the headset type and the telephone you are using.

Press the Headset Key (Avay 3903

Headset

and 3904 Digital Deskphones). For the Avaya 3902 Digital Deskphone read the instructions that came with your recommended headset.

Note 1: Refer to “Set On-hook default path” on page 101 for information on how to configure your telephone for use with a headset.

Note 2: Refer to “Headsets” on page 141 for information on recommended headset types for your telephone. This section also provides information on setting and adjusting the volume for both amplified and unamplified headsets.

To switch from handsfree to headset: Connect headset or put headset on.

Press the Headset Key (Avaya 3903

Headset

and 3904 Digital Deskphones). For the Avaya 3902 Digital Deskphone read the instructions for the headset you are using.

Your telephone call features

Activate/deactivate Group listening

The Group listening feature allows others to listen to a call through the speaker while you are speaking through the handset. This feature must be enabled by your network administrator.

To activate the Group listening option:

1. Press the Options Key.

Options

Group listening

2. Use the Navigation Keys to scroll through the Options List and highlight

Group listening.

Select

Done

Quit

To use Group listening while you are on a call:

3. Press the Select Key.

4. Press the On Key.

5. Press the Done Key to save changes.

6. Press the Quit Key to exit.

Press the Handsfree Key. Everyone will hear the caller over the speaker, but the caller will only hear what is picked up by the handset.

Note: You must let the caller know when others are listening to the conversation. This feature does not provide a tone to inform the party on the other end of the call that the conversation is being monitored.

Your telephone call features

To deactivate the Group listening option:

Options

Group listening

1. Press the Options Key.

2. Use the Navigation Keys to scroll through the Options List and highlight

Group listening.

Select

Off

Done

Quit

To mute a group listening call:

Mute

To switch from Group listening to handsfree:

3. Press the Select Key.

4. Press the Off Key to turn Group listening off.

5. Press the Done Key to save changes.

6. Press the Quit Key to exit.

1. Press the Mute Key. The LED flashes.

2. Press the Mute Key again to return to two way conversation.

Press the Handsfree Key.

Your telephone call features

Use the Predial feature

The Predial feature allows you to enter and preview a number containing up to 31 digits and make corrections before you dial the number.

To use Predial:

1. Replace the handset, if it is off the

cradle.

2. Dial the number.

Note 1: Press the Pause Key to insert a

1.5 second pause in the dialing string.

Note 2: If you are calling an external or long distance number, be sure that the appropriate access codes are included.

2637

3. Press a Line (DN) Key to receive dial

tone.

The displayed predialed number is automatically dialed.

4. Lift the handset when the called party

answers or, if on handsfree, begin to talk.

Note: You cannot use the Predial feature if the Live dial pad feature is active.

Make a call

This section describes features that you can use when you make a call. There are several ways to make a call from your Avaya 3900 Series Digital Deskphone. To make a call from your telephone, use the features described in this chapter.

To make a call:

1. Lift the handset.

or or

2637

Headset

Press the Line (DN) Key.

Press the Handsfree Key.

Note: The Handsfree Key must be enabled by your network administrator

Press the Headset Key if you have a headset connected to your telephone’s headset jack (available on the Avaya 3903 and 3904 Digital Deskphones).

Note: See “Set On-hook default path” on page 101, and “Headsets” on page 141 for information on connecting a headset to your Avaya 3903 or 3904 Digital Deskphone.

2. Dial the number.

Note: Whenever you read “Lift the handset,” in this guide, you may alternatively press a free Line (DN) Key,

Handsfree Key, or the Headset Key. You

receive dial tone with each of these actions.

To change from handset to headset:

Headset

The Headset Key is used to switch to the headset mode of operation.

The LED lights steadily to indicate that

you are in headset mode.

Make a call

Make a call while on-hook

To make a call while on-hook, leave the handset in the cradle while you dial a number.

To dial on-hook:

2637

1. Press a Line (DN) Key.

2. Dial the number when you receive dial tone.

3. Lift the handset when the called party answers.

Auto Dial

Auto Dial lets you dedicate a feature key to a specific telephone number. When

the Auto Dial Key is pressed, the number is dialed automatically. This feature must be enabled by your network administrator.

To us e Au t o Di al :

AutoDial

To display the Auto Dial number (Avaya 3903 and 3904 Digital Deskphones):

Display

1. Lift the handset.

2. Press the associated Auto Dial Key.

The number is dialed automatically.

1. Press the Display Key.

Note: On the Meridian SL-100, press the

Inspect Key to display the number.

AutoDial

To store an Auto Dial number:

AutoDial

2. Press the configured Auto Dial Key.

The number appears on the display.

1. Press the Auto Dial Key, without lifting the handset.

Make a call

2. Dial the number to be stored on the

Auto Dial Key.

Note 1: The number may contain up to 31 digits.

Note 2: If you are storing an external or long distance number, be sure that the appropriate access codes are included.

AutoDial

3. Press the Auto Dial Key again. The

number is stored on the key.

Note: To change the key label “AutoDial”, select Change feature key label from the Options List menu. Please see “Change a Feature Key label (Avaya 3902 Digital Deskphone)” on page 91 for detailed instructions.

Ring Again (Avaya 3902 Digital Deskphone)

Use the Ring Again feature when you dial a number and receive a busy tone or no answer. The Ring Again feature lets you know when the person you dialed is available or has used their telephone. The feature notifies you when to redial your party. The Ring Again feature automatically redials the number.

To use Ring Again:

1. Dial a number and receive a busy tone

or no answer.

Note: On the Meridian SL-100, Ring Again is available on busy tone only.

RingAgn

To call a Ring Again party when you receive notification:

2. Press the Ring Again Key.

When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone.

RingAgn

1. Lift the handset, you receive dial tone.

2. Press the Ring Again Key.

Make a call

To cancel Ring Again before notification:

RingAgn

Press the Ring Again Key a second time before hearing the notification tone.

Ring Again (Avaya 3903 and 3904 Digital Deskphones)

To use Ring Again:

1. Dial a number and receive a busy tone or no answer.

Note: On the Meridian SL-100, Ring Again is available on busy tone only.

RingAgn

To call a Ring Again party when you receive notification:

2. Press the Ring Again Key.

The screen displays Ring again is active.

When the number you want to reach is available, or the person has re-used their set, you hear the Ring Again tone.

RngCall

To cancel Ring Again before notification:

CanclRA

1. Lift the handset or press a line (DN) key.

2. Press the Ring Call Key.

Press the Cancel Ring Again Key.

The screen displays Ring Again is cancelled.

Make a call

Redial last number called

Last Number Redial allows you to automatically redial the last number you

dialed. This feature must be enabled by your network administrator.

To use Last Number Redial when using the handset:

2637

To use Last Number Redial when using handsfree:

2637

1. Lift the handset.

2. Press a Line (DN) Key.

Press the Line (DN) Key twice.

The last number you dialed is automatically redialed.

Note: On Meridian SL-100, press the £ Key twice.

Make a call

Use Speed Call (Avaya 3902 Digital Deskphone)

The Speed Call feature allows you to automatically dial frequently called numbers by entering a one, two, or three digit access code. Contact your network administrator to determine the capacity of your Speed Call list. This will establish the number of digits you will enter for each access code.

A telephone designated as a Speed Call Controller can program or edit the Speed Call list. This feature must be enabled by your network administrator.

To store or change a Speed Call number:

SpcCtlr

To make a Speed Call:

SpcCtlr SpcUser

1. Press the Speed Call Controller Key.

The triangular icon flashes, indicating programming mode.

2. The phone prompts you to dial a one, two, or three digit code and the telephone number.

Note: Dial the access code (if required) followed by the internal, external, or long-distance telephone number.

3. Press the Speed Call Controller Key again.

The code and number are saved. The flashing icon turns off.

1. Lift the handset.

2. Press the Speed Call Controller key or the Speed Call User Key.

3. Dial the Speed Call code assigned to the telephone number.

The number is automatically dialed.

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