Avaya 38DHB0002UKDD User Manual
INDeX IPNC Cassette
Administration Manual
38DHB0002UKDD – Issue 7 (22/11/02)
Page 2 - Contents
Contents
Introduction.............................................4
Making Your System Secure..............................4
Use of this Manual..............................................4
The IP Networking Cassette Introduction...........5
The IPNC Hardware ........................................... 6
The Boot Process............................................... 7
Installation into the INDeX .....................8
Overview ............................................................8
Modem Set-up.................................................... 8
Software Upgrading and Installation ....9
Introduction.........................................................9
Installing Software Upgrade ...............................9
Installation of a New System............................13
Static IP Addressing ..............................................13
Dynamic IP Addressing .........................................14
Installation Procedure............................................ 15
The Manager Application.....................16
Introduction.......................................................16
Starting the Manager........................................ 17
General Use of the Manager ............................ 19
The Configuration Forms....................................... 20
Operator Profiles ..............................................21
Changing Operator Profile Passwords .................. 21
To Create an Operator Profile ............................... 22
Configuration Files ...........................................23
Opening/Saving Configurations Files Overview .... 24
The File Menu ..................................................25
Open ...................................................................... 25
Close...................................................................... 25
Save....................................................................... 25
Save As ................................................................. 26
Change Working Directory ....................................26
Change Password .................................................26
Preferences | Edit .................................................. 26
Offline .................................................................... 27
Open File ..................................................................... 27
SendConfig .................................................................. 27
RecvConfig .................................................................. 28
Advanced............................................................... 29
Backup/Restore ..................................................... 30
File/Import/Export Directory ......................................... 30
Log Off ......................................................................... 30
Exit............................................................................... 30
Remote Operation .................................................31
The Remote System .................................................... 31
The Off-Site Manager .................................................. 31
Bootp ..................................................................... 31
The Configuration Tree Functions......32
Introduction.......................................................32
The System Configuration Menu......................32
Addressing on the Local Subnet............................ 33
The System Configuration ..................................... 34
The LAN1/2 Tab ....................................................35
The DNS Tab......................................................... 36
The Gatekeeper Tab.............................................. 37
Line Functions..................................................38
ISDN Lines............................................................. 38
Short Codes Tab.................................................... 39
The Voice over IP Tab........................................... 40
Page 2 - Contents INDeX IPNC Cassette Administration Manual
38DHB0002UKDD – Issue 7 (22/11/02)
VPN Lines ..............................................................41
The ShortCode Function .................................. 42
Examples of System Codes ...................................42
The Unit Function.............................................43
Extension Configuration ................................... 43
User Configuration ........................................... 44
The User Tab .........................................................44
The Source Numbers Tab......................................45
The Dial In Tab.......................................................45
Service Configuration.......................................46
The Service Tab.....................................................47
The Service form for WAN and Intranet.................48
The Bandwidth Tab ................................................49
The IP Tab..............................................................50
The AutoConnect Tab ............................................51
The Quota Tab .......................................................51
The Fallback Tab ...................................................52
The PPP Tab..........................................................52
The Dial-In Tab ......................................................54
RAS Configuration ...........................................55
The RAS Tab .........................................................55
The PPP Tab..........................................................55
WAN Configuration ..........................................56
Time Profile Function ....................................... 57
Firewall Configuration ......................................58
The Standard Firewall Tab.....................................58
The Custom Firewall Tab.......................................60
Examples................................................................61
IP Routing ........................................................62
How Do I?..............................................63
Part 1 IP Connectivity....................................... 64
Introduction ............................................................64
Remote Access ......................................................65
Internet Access using ISDN Dial-up Services ..............65
Dial-in Access for PC Modem/ TA with Callback ..........67
Digital Services ......................................................69
IP connectivity DPNSS/QSIG/PRI/BRI .........................69
Home Office / Small Office (With IP Office).................. 75
WAN with Lease Lines ...........................................78
Quick WAN set-up........................................................ 78
Advanced WAN set-up .................................................80
Frame Relay...........................................................83
LAN ........................................................................85
LAN – with VPN ROUTERS .........................................85
LAN –Two INDeX System - Single Site........................87
QoS over WAN between IPNC & 3rd Party Router88
Part 2 Voice Over IP ........................................89
Introduction ............................................................89
Step 1- INDeX environment ...................................90
IPNC channel type .......................................................90
INDeX Net ....................................................................92
INDeX environment for Home Office /Small Office.......92
Configuration................................................................93
Step 2 - Test Index environment............................96
Step 3 - Configure IP Connectivity.........................97
IP Connectivity Options ................................................97
QoS ..............................................................................97
QoS interoperation with 3rd Party routers .....................98
Step 4 - Test IP Connectivity..................................98
Step 5 - Configure VPN Line..................................99
VoIP Gateway Options.................................................99
Step 6 - Test end-to-end Voice and Data ............103
Contents - Page 3
Configuring VoIP.................................................. 106
INDeX to INDeX VoIP Trunking ................................. 106
Home Office / Small Office......................................... 108
Appendix A: General Information .....109
Internet Access...............................................109
The Corporate Intranet ........................................ 110
Data Routing........................................................ 112
Security ..........................................................115
Security Implementation - A Dial-In User ............116
Voice-Over-IP................................................. 118
Implementation Considerations ........................... 118
Appendix B: Concepts .......................119
Configuring data routing on the IPNC ............119
Callback ............................................................... 120
IP Routing ............................................................ 121
Dynamic IP parameter allocation......................... 122
Voice Over IP Basics......................................123
Gateway............................................................... 123
Gatekeeper .......................................................... 124
SoftPhone ............................................................ 124
Appendix C: Overview of IP Routing 125
IP Addresses & Subnets ................................125
Domain Name System (DNS) ........................126
Dynamic Host Configuration Protocol (DHCP)126
Address ranges ..............................................127
Boot Protocol (BOOTP)..................................127
Firewall Rules.................................................128
Network Address Translation (NAT)...............129
Appendix D: Use Of The Serial Port .130
Introduction.....................................................130
Erasing the Configuration............................... 130
Erasing/Re-Installing Operational Software ...131
Troubleshooting..............................................132
Appendix E: Cables............................133
DTE Cable...................................................... 133
Pin Connections......................................................... 133
LAN Cable......................................................134
Pin Connections......................................................... 134
LAN Crossover Cable.....................................135
Pin Connections......................................................... 135
V.24/V.28 WAN Cable....................................136
Pin Connections......................................................... 136
X.21 WAN Cable ............................................137
Pin Connections......................................................... 137
V.35 WAN Cable ............................................138
Pin Connections......................................................... 138
Glossary ..............................................139
Index ....................................................143
INDeX IPNC Cassette Administration Manual Contents - Page 3
38DHB0002UKDD – Issue 7 (22/11/02)
Page 4 - Making Your System Secure Introduction
Introduction
Making Your System Secure
It is vital to your business that your system is secured. There are different
aspects of security that your System Administrator should consider. This is
particularly important for any system that supports dialled access and Internet
connection. The IP Networking Cassette (IPNC) includes several security
features to help prevent unauthorised access and it is recommended that you
implement them as a priority.
It is your responsibility to provide additional security for your network and
any sensitive information.
It is recommended that the System Administrator take the following steps:
1. Change the system passwords immediately after handover.
See Changing Operator Profile Passwords on page 21.
2. Change the default password for user ‘RemoteManager’.
See Remote Operation on page 31.
3. Ensure that he or she and all users change their passwords on a regular
basis, at least every 90 days.
4. Change all passwords if there is any doubt as to the integrity of the system or
existing passwords.
5. Delete the user profile for members of staff who leave the company.
See User Configuration on page 44 and the details for any data services
which are removed.
6. Implement the Firewall facility
See Firewall Configuration on page 58.
7. Carry out security checks on a regular basis.
It is also important to safeguard all software supplied with the IPNC. The software
CD should be kept in a safe place and you should transfer your most recent
configuration file to suitable media for safekeeping.
See Configuration Files on page 23.
Use of this Manual
This manual covers the installation/upgrading of an Avaya ™ IP Networking
Cassette (IPNC) operating on software Level 3.2 and an INDeX system operating
software Level 10.0+ or higher.
This manual basically consists of four parts as follows:
Part 1: Installation and Software Upgrades
Part 2: The Manager Application, Configuration Tree menus; their contents
and use.
Part 3: A set of worked example in a How do I? section.
Part 4: Appendixes containing General Information/Concepts, an Overview of
IP Routing plus port and cable details.
For installation of IPNCs operating a Level 2.0+, refer to issue 6 of this manual.
This guide is intended for use by installers who are familiar with the INDeX
system and have successfully completed the appropriate INDeX training courses.
Ensure that you have read and understood this Guide before beginning
installation.
Page 4 - Introduction INDeX IPNC Cassette Administration Manual
Making Your System Secure 38DHB0002UKDD – Issue 7 (22/11/02)
Introduction The IP Networking Cassette Introduction - Page 5
The IP Networking Cassette Introduction
The INDeX offers the advantages of integrated voice and data communications to
small and medium sized organisations. An IPNC provides a wide range of
facilities and can support many applications, both at a single site and at
dispersed locations. The IPNC provides fast flexible Internet access, implements
e-commerce strategies, Remote Access Solutions and Voice over IP.
The IPNC Voice-over-IP solution can fully utilise all of the available bandwidth,
providing significant line rental savings. The IPNC utilises voice compression
techniques to optimise speech quality against cost and has up to 20 compressed
voice channels (to G.723.1 / G.729a standards).
The IPNC is designed to provide a custom solution that is both easy to use and
easy to manage, with secure data transmissions. Principal features of the
products are:
- Secure Internet access and data services.
- Intranet / wide area capability.
- Dynamic addressing with an integrated DHCP server.
- TCP/IP routing.
- Dynamic bandwidth management for data services.
- Voice-over-IP (VoIP).
- Network Address Translation, for added Internet security and local IP
addressing flexibility.
- Firewall to protect against intrusion from the Internet, the wide area, and by
dial-in access.
- Remote Access Server (RAS) for custom dial-in data services.
- Remotely Manageable.
- Timebands - to restrict access to when, and only when, it is needed and
authorised.
- Encrypted Passwords - to allow access only by authorised users. All data
service activity is password-controlled.
INDeX IPNC Cassette Administration Manual Introduction - Page 5
38DHB0002UKDD – Issue 7 (22/11/02) The IP Networking Cassette Introduction
Page 6 - The IPNC Hardware Introduction
The IPNC Hardware
The IP Networking Cassette is available as six variants as follows:
IPNC : Suitable for Internet Access only solutions.
All IPNCs are equipped with a minimum of two 64K B channels,
an X.21/V35/V24 lease line port, one 10BaseT Ethernet port plus
one auto-sensing 10/100BaseT Ethernet port.
IPNC-VC5: An IPNC with a 5 Channel voice compression module. Suitable
for Internet Access or, if used with the LIC-IPNC32 Licence,
remote access from TAs and Routers, and Voice over IP
applications.
IPNC-VC: An IPNC with a 20 Channel voice compression module. Suitable
for Internet Access or, if used with the LIC-IPNC32 Licence,
Remote Access from TAs and Routers, and Voice over IP
applications.
IPNC-M : An IPNC suitable for Internet Access and Remote LAN Access
(includes four V.90 modems).
IPNC-M-VC5: IPNC with four V.90 Modems and a 5 Channel voice
compression module. Suitable for Internet Access or, if used with
the LIC-IPNC32 Licence, Voice over IP applications and Remote
Access from TAs Routers, and Modems.
IPNC-M-VC: An IPNC with four V.90 Modems and a 20 Channel voice
compression module. Suitable for Internet Access or, if used with
the LIC-IPNC32 Licence, Voice over IP applications and Remote
Access from TAs Routers, and Modems.
INDeX Licence Key (LIC-IPNC32)
An optional INDeX Licence Key (LIC-IPNC32) is available to
upgrade from the basic two B channels to the full thirty-two 64K
Channels. Required whenever there is a requirement for more
than two simultaneous calls.
Each IPNC is supplied with a LAN Cable and Administration software on CD (CDIPNC-ADMIN) containing:
– Installation Wizard – for easy initial configuration of system and Internet
parameters.
– Upgrade Wizard – for upgrading operating software.
– The Manager - for configuration/administration of the system and its features.
– The Monitor - to display an on-line, time-stamped log of all call processing
events, for all calls or selectively.
– An electronic manual.
Page 6 - Introduction INDeX IPNC Cassette Administration Manual
The IPNC Hardware 38DHB0002UKDD – Issue 7 (22/11/02)
Introduction The Boot Process - Page 7
The Boot Process
The boot process is shown in the diagram below. When reset the IPNC first
checks for any directly connected Leased lines. It then checks its configuration,
which is stored in “flash memory”.
When first installed, the IPNC has a default configuration, which includes an IP
address and specifies DHCP server operation. After initial configuration and
subsequent changes, the flash memory may contain a different mode of
operation and a new address.
Note: It is critical that any configuration changes must have been downloaded
to the flash memory in order for them to be implemented at start-up. See
Configuration Files on page 23.
If the IPNC has a non-default configuration and address value, it simply adopts
the defined mode and address.
Alternatively, if the IPNC is in the configuration mode, it first adopts DHCP Client
mode and broadcasts a request for an address. If it receives one, it assumes
another server is present and adopts Client mode. If it does not receive an
address, it adopts the role of a DHCP Server and will provide IP addresses to
clients when they are requested as shown in the following diagram:-
The Start up Process
Adopt Specified
Mode and Address
No
Power Up
Check for:
WAN X.21, V.35
Default
Configuration?
Load Address
Received and
Retain Client Mode
Yes
Yes
Adopt DHCP
Client Mode
Broadcast Request
for IP Address
IP Address
Received?
No
Load Default
Address and Adopt
Server Mode
Ready
INDeX IPNC Cassette Administration Manual Introduction - Page 7
38DHB0002UKDD – Issue 7 (22/11/02) The Boot Process
Page 8 - Overview Installation into the INDeX
Installation into the INDeX
Overview
An IPNC (software Level 3.2) only runs on an INDeX system with Level 9.0+ or
higher software. However, software Level 3.2 running on INDeX level 10.0+ are
required to support IPNC tunnelled INDeX DT protocol for VoIP homeworking.
The IPNC installs in much the same way as any other INDeX device cassette.
Refer to the INDeX Installation & Maintenance and INDeX System Programming
Manuals for details. The following is an overview of a typical installation
procedure and should only be used for guidance.
1. Use the INDeX Administration/System/Switch Licence menus to enter the
IPNC licence key (only required when using more than two channels, see
page 6).
– It is important to do this before inserting the IPNC to ensure the correct
number of channels are allocated by the INDeX. If upgrading an IPNC
(see page 9), it may be necessary to de-allocate the cassette before
entering the new licence key and reinserting the cassette.
2. Insert the IPNC cassette. The INDeX will allocate directory numbers to the
IPNC channels automatically. At default on INDeX level 10, the trunk
interface is 'T' type.
Use the INDeX Administration/Linecard Information menu to view and note
the directory numbers.
3. Connect the IPNC cassette to the LAN.
4. The remainder of set-up is done through installing the IPNC software on a
manager PC, see page 8.
Modem Set-up
The modem units within the IPNC cassette do not require any set-up for incoming
calls. They operate using auto-detection of modem traffic on any IPNC channel.
For outgoing calls, the use of the modem port is specified under the Service
Configuration menu (see The PPP Tab on page 52).
Page 8 - Installation into the INDeX INDeX IPNC Cassette Administration Manual
Overview 38DHB0002UKDD – Issue 7 (22/11/02)
Software Upgrading and Installation Introduction - Page 9
Software Upgrading and Installation
Introduction
The installation Wizard installs the IPNC Manager application on the
Administration PC.
Notes: 1. The Configuration Wizard is contained on the Administration Software
CD (which can also be accessed by running Setup.exe). The CD will
auto run unless this feature has been disabled on the PC.
2. The IPNC Manager application is common to both INDeX IPNC and
Avaya IP Office systems. However, the IPNC Manager application
must not be installed on a PC being used to administer an Avaya
Alchemy system.
Installing Software Upgrade
The following details the steps necessary to upgrade an IPNC 2.2 to 3.2
software.
To do this, it is necessary to first load IPNC 2.2 (1076) software to update the
IPNC loader firmware to version 1.7, which is required in order to load IPNC 3.2
software.
CAUTION: Before upgrading to 3.2 software, you must make a hard copy of
the existing 2.2 configuration. This is necessary because, once the
3.2 software has been loaded, it is not possible to reload an existing
2.2 configuration file. The existing 2.2 configuration can then be retyped into the 3.2 Manager application.
Notes: 1. In the following, all commands in bold type are case sensitive and
should be entered as specified.
2. In the following, it is assumed that the CD is in Drive D.
Upgrade Steps Explanation
Step 1
Connect a terminal to the IPNC’s DTE maintenance
port (see page 6).
Open HyperTerminal (or similar) to communicate
with the IPNC.
Type at to test the connection.
The IPNC should return, ‘OK’ if the terminal is
correctly configured.
Step 2
Save the current IPNC 2.2 configurations files to a
new folder.
Make a hard copy of the existing 2.2 configurations.
In order to access the DTE port the
HyperTerminal must be configured to operate
as follows:-
38400, 8, N, 1
In case it is necessary to abort the upgrade
and return to the 2.2 build, you will need the
configuration files.
This hard copy will be needed for
re-typing into the new 3.2 Manger application.
INDeX IPNC Cassette Administration Manual Software Upgrading and Installation - Page 9
38DHB0002UKDD – Issue 7 (22/11/02) Introduction
Page 10 - Installing Software Upgrade Software Upgrading and Installation
Upgrade Steps Explanation
Step 3
Uninstall the existing IPNC 2.2 Manager software
from the PC.
Install the new IP Office Admin Suite 3.2 from the
Failure to un-install the 2.2 build will result in
software clashes.
The installation procedure is similar to
installing a new system.
CD, see page 13.
Step 4
Open the IPNC Manager from Program
Files\Avaya\IP Office Admin Suite. (Administrator
default password is Administrator.)
From File|Change Working Directory ensure that the
Note:
This may have been set to:
C:\Program Files\Alchemy\Manager by default.
working directory is set as:
C:\Program Files\Avaya\IP Office\Manager.
Step 5
In the directory C:\Program Files\Avaya\IP
Office\Manager rename the file nadrcii.bin file to
nadrciiold.bin.
This is the 3.2(19) software.
The original nadrcii.bin (now called
nadrciiold.bin) file will need to be renamed to
nadrcii.bin to upgrade to 3.2 firmware
described later in Step 13
Use Explorer to copy the nadrcii.bin file from the
D:\bin\2.2(1076) directory on the new CD to the
directory C:\Program Files\Avaya\IP
Office\Manager.
This is the 2.2(1076) software.
Step 6
From the IPNC Manger, open UpgradeWiz
(File|Advanced|Upgrade). Right click in the
UpgradeWiz window and Select Directory as
D:\bin\2.2 (1076). Select the nadrcii.bin file, click
OK. In UpgradeWiz, 2.2 (1076) will appear as
Available. Click Upgrade to load the 2.2 (1076)
firmware image to the IPNC.
Note: It is preferable to use a static IP address from
The IPNC 2.2 (1076) build is only required to
upgrade the IPNC Boot Loader from version
1.3 to 1.7.
Boot Loader 1.7 is required to support IPNC
3.x firmware.
IPNC 2.2 (1076) firmware must not be used
operationally. It is for upgrade purposes
only.
the PC configured to the IPNC subnet.
Step 7
When the IPNC reboots and is operational with
IPNC 2.2(1076) firmware, type the following
command on the DTE maintenance port (see Step
1).
at-debug
This will return the following prompt
<DRC Manager Version 0.1>
When the IPNC is operational the Green
status LED should be ‘on’ and Red status LED
should be ‘off’.
The upgrade, via UpgradeWiz, shows the
rebooting sequence. If the upgrade process
finishes and says it has failed, ignore and
press OK.
Tue 27/8/2002 11:18:51, Hello>
Page 10 - Software Upgrading and Installation INDeX IPNC Cassette Administration Manual
Installing Software Upgrade 38DHB0002UKDD – Issue 7 (22/11/02)
Software Upgrading and Installation Installing Software Upgrade - Page 11
Upgrade Steps Explanation
Step 8
At the debug prompt type the following command:
ipoffice
Step 9
If the previous steps have been followed correctly
and the upgrade is successful thus far to loader
version 1076, an output similar to the following will
be shown.
Tue 27/8/2002 11:30:28, Hello>ipoffice
This is irreversible. Continue (Y/N)?
Press Y on the keyboard.
If the previous steps have been followed
correctly and the upgrade to 1076 is
successful the following output will be shown.
New Boot Sector process
Checking new loader code
New loader code checksum =
0x2EABEEAC, (wanted 0x2EABEEAC)
Saving current feature table
Mac address is 00E007005C27
**********************************
ERASING and PROGRAMMING LOADER
**********************************
**********************************
DONE
**********************************
Tue 27/8/2002 11:31:28, Hello>
Step 10
Reboot the IPNC by typing the following command
at the debug prompt.
reboot
e.g. Tue 27/8/2002 11:31:28, Hello>
reboot
Step 11
When the IPNC has finished the boot sequence and
the green LED comes on and the Red LED is off,
unplug the IPNC from the INDeX.
Step 12
In order to confirm the IPNC is running the 1.7
Loader image, plug in the IPNC and press ‘Esc’ on
the keyboard within 3 seconds.
The following output will be shown indicating the
Pressing the ‘Esc’ in this way causes the
IPNC to stop the image load to allow direct
access to the loader mode.
upgrade procedure is successful.
P5 Loader 1.7 (2MB-2xF800 Flash-120nS
SDRAM-10)
CPU Revision 0x0502
To quit this mode and continue at the prompt
sequence type: atf
INDeX IPNC Cassette Administration Manual Software Upgrading and Installation - Page 11
38DHB0002UKDD – Issue 7 (22/11/02) Installing Software Upgrade
Page 12 - Installing Software Upgrade Software Upgrading and Installation
Upgrade Steps Explanation
Step 13
Once the IPNC has been restarted load the IPNC
3.x firmware using the Manger UpgradeWize
(File|Advanced|Upgrade).
In step 2, the nadrcii.bin was renamed nadrcii.old.
For the 3.2 version of IPNC firmware this must be
renamed back from nadrcii.old to nadrcii.bin. The
2.2(1076) bin file can be renamed appropriately.
Note:
Loader v1.7 is compatible with IPNC 2.2 or 3.2
software for operational use. If IPNC 3.2 is to
be loaded then the loader must be v1.7.
When the upgrade via the wizard shows the
rebooting sequence.
If the upgrade process finishes and says it has
failed, ignore and press OK.
Step 14
Check the firmware variant by opening the upgrade
wizard again and see the Unit build number (3.2/19)
To prove that upgrade is successful use the
Refresh button on the Upgrade Wizard to
update the display.
Confirm that the version shown in the Version
column is the same as that shown in the
Available column.
Step 15
Restart the IPNC with 3.2 software and ensure that
it is defaulted to factory settings as follows:
Using IPNC Manager:
Open File|Advanced|eraseConfig (factory Default).
Or
When connecting for the first time via the
Manager after defaulting, please check that
the DHCP Server address range is 200 to
LAN 1 and LAN 2.
If these are blank then DHCP will fail.
Using HyperTerminal:
Unplug the IPNC. Plug in the IPNC and press the
'Ecs' key every second until the Loader message
appears.
Enter AT return
Enter AT-X2 return
Enter AT-X3 return
Unplug the IPNC and plug in again.
Page 12 - Software Upgrading and Installation INDeX IPNC Cassette Administration Manual
Installing Software Upgrade 38DHB0002UKDD – Issue 7 (22/11/02)
Software Upgrading and Installation Installation of a New System - Page 13
Installation of a New System
At initial start up or reset, the IPNC searches for an IP address from any available
DHCP server. If an IP address is found, the IPNC adopts a DHCP client mode
and accepts the address. Alternatively, an IP address is not found, the default IP
address is loaded and the IPNC adopts DHCP server mode. See The Boot
Process on page 7.
The IPNC may be connected, via a hub, to an existing LAN that uses either static
or dynamic addressing.
It is simpler to ensure that the manager PC is set to automatic IP addressing
(using DHCP) before proceeding. See Dynamic IP Addressing on page 14 and
Addressing on the Local Subnet on page 33.
Static IP Addressing
The following paragraphs detail the configuration requirements for static IP
addressing of the Administration PC which will be used to configure the IPNC.
To examine the IP configuration, use Start/Run/winipcfg (Windows 95/98). On
win 2000/NT/XP use the DOS command ipconfig; this command is used to
control IP address allocation/status.
A screen similar to the following example will be displayed:
For an explanation of the IP terms used in this and other menus, see Appendix C:
Overview of IP Routing on page 125.
In the example shown above, the Release and Renew buttons are inactive as
static IP addressing is in force. If the Manager PC is connected to a network with
static addressing, make a note of the IP address as you will need it later during
the configuration procedure.
A PC with static addressing will fail to communicate with the IPNC if it has been
configured for a different network. If your PC fails to communicate with the IPNC
at the beginning of the procedure, check that it is set to automatic addressing
(see page 14).
INDeX IPNC Cassette Administration Manual Software Upgrading and Installation - Page 13
38DHB0002UKDD – Issue 7 (22/11/02) Installation of a New System
Page 14 - Installation of a New System Software Upgrading and Installation
Dynamic IP Addressing
The following paragraphs detail the configuration requirements for dynamic IP
addressing of the Administration PC which will be used to configure the IPNC.
To examine the IP configuration, use Start/Run/winipcfg (Windows 95/98). On
win 2000/NT/XP use the DOS command ipconfig; this command is used
To change to DHCP/automatic addressing either:
For Windows 95/98: Right-click on the Network Neighbourhood icon or use Start
|Settings |Control Panel and double-click on the Network icon. From the Network
Configuration panel, select the TCP/IP protocol and click on Properties. In the
Properties panel, shown below, click on Obtain IP Address Automatically. It
may then be necessary to re-boot the PC to implement the change.
Or
For Win 2000/NT/XP: Use Start |Settings |Control Panel and double click on the
Network and Dial-up Connections icon. Select the Local Area Connections icon,
right click and select Properties. Highlight the Internet Protocol icon and select
Properties again.
In the Properties panel, shown below, click on Obtain IP Address
Automatically. It may then be necessary to re-boot the PC to implement the
change.
Win 95/98 Win 2000/NT/XP
For a dynamic addressing/DHCP network, the winipcfg Release All and Renew
All buttons can be used to change the adapter’s IP address, (without the need to
re-boot). For Windows NT, at the system prompt, use IPConfig /Release and
IPConfig/Renew instead of Winipcfg.
Page 14 - Software Upgrading and Installation INDeX IPNC Cassette Administration Manual
Installation of a New System 38DHB0002UKDD – Issue 7 (22/11/02)
Software Upgrading and Installation Installation of a New System - Page 15
Installation Procedure
The following details the procedures for installation of a new system using the
Configuration Wizard found on the Administration CD. Alternatively, if you are
upgrading the software on an existing IPNC, see page 9.
CAUTION: When upgrading an IPNC to level 3.2, the IPNC must be returned to
it's factory default settings. Hence it is strongly recommended that,
when upgrading a previously configured system (see Installing
Software Upgrade on page 9), a hard copy of the system's
operational configuration settings is made.
Perform the following instructions for installation of a new system:
1. Insert the Admin Software CD (which should self start unless this feature has
been disabled on the PC). Read the Welcome screen and use the Next
button to proceed.
2. The Choose Destination Location menu is displayed. Either accept the
default location, by clicking on Next, or click on Browse, enter your own
location and then click on Next.
3. At the Select Components menu, tick either Manager, Call Status and/or
System Monitor boxes only.
Click Next. The Select Program Folder menu is displayed. Either, click Next
to accept the default, or change the Program Folder and then Click Next.
4. The Setup Status menu runs and when completed click Finish to exit the
Installation Wizard.
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38DHB0002UKDD – Issue 7 (22/11/02) Installation of a New System
Page 16 - Contents
The Manager Application
Introduction
The Manager Application is the configuration and management tool for all
functions of the IPNC. Since the Manager is common to other Avaya products
(e.g. the Alchemy range) some fields are redundant, these will be clearly
identified in subsequent sections.
Each operator has a profile that defines the range of tasks he/she is permitted to
carry out. All profiles are password protected. This Section explains:
– How to start the Manager and obtain a configuration file to edit
– The general use of the Manager
– Defining operator profiles
– Using the Manager’s File menu.
Also included are useful maintenance procedures, such as the remote use of the
Admin PC, enable/disable DCHP, etc.
Note: The Manager Help also runs from CD and can be accessed directly.
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38DHB0002UKDD – Issue 7 (22/11/02)
The Manager Application Starting the Manager - Page 17
Starting the Manager
To start the Manager application perform the following:
1. Use Start | Programs | IP Office | Manager.
The Operator Name and Password prompts are displayed.
Note for New Installations
A valid operator name and its associated password is required to start the
Manager application. The default conditions are:
Operator name : Administrator Password : Administrator
The Administrator has full access to all configuration menus and is the only
operator who can create, delete and edit operators’ profiles.
When an operator logs on to the Manager and opens a file, only their
permitted functions are displayed.
If you are starting the Manager for the first time, log on as ‘Administrator’. For
security reasons, you must alter the password, and ideally create new
profiles (see Changing Operator Profile Passwords on page 21).
2. Enter the operator name and password, and click on OK.
The Manager is then opened. Use the File menu to open a configuration file
for editing or viewing.
There are two ways of doing this:
3. File/Open (or click on the File icon in the task bar)
This will retrieve the currently-active configuration file from the IPNC once
the password has been entered, by default ‘password’. If you do not receive
this menu, see Installation of a New System on page 13.
Proceed from step 4.
4. File/Offline/Open File
Permits changes to be made to a non-operational file.
Proceed from next step.
Configuration Files on page 23 gives more details about the File menu.
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38DHB0002UKDD – Issue 7 (22/11/02) Starting the Manager
Page 18 - Starting the Manager The Manager Application
5. If you have just installed a new IPNC, you must first extract the configuration
file from the system to transfer it to the Manager folder, as follows:
a) File | Offline | RecvConfig (the default file name is shown with the
extension .cfg.)
b) Enter the local access password (see Changing Operator Profile
Passwords on page 21 )
c) Either, click on the file icon or use File | Offline | Open File, to open the
required file.
Alternativilty, if changes are to be made off-line, select File | Offline |
Open | File. The Manager then lists the configuration files (with the
extension .cfg). Select the required file and click Open.
6. The Configuration Tree for the file is then displayed as shown below.
Each of the “branches” represents a different Manager function. In the
example shown, the Administrator has logged on and all functions are
displayed. By clicking on a function icon a summery list for that function is
shown in the Display Panel.
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Starting the Manager 38DHB0002UKDD – Issue 7 (22/11/02)
The Manager Application General Use of the Manager - Page 19
General Use of the Manager
The list of items in the Manager's Configuration Tree corresponds to the access
rights of the operator who is currently logged on, i.e. whose name and password
has been entered.
CAUTION: Operators should always log off at the end of a session, to prevent
unauthorised use of the system (see Configuration Files on page
23).
In the example of the Configuration Tree shown below, the operator has full
access rights. Clicking on any one of the items in the Configuration Tree
produces the summary list for that function in the Display Panel.
To edit an item in the summary list, highlight the item's icon and right click the
mouse button. Select Edit from the menu (double-clicking on an item will also
display the menu). The Configuration Form for that item will be displayed (see
The Configuration Forms on page 20). In the example shown, Edit has been
selected to review/change the definition of the IP route for 192.168.0.0 (Remote
Manager).
If a Configuration Tree function contains no entries, i.e., there is no summary list,
click the right mouse button in any part of the Display Panel to obtain the toolbox.
Select New to create a new item.
The Display Panel has scroll bars so that the selected summary list can be
viewed in full. Also, by clicking on the name in the sort bar, the display order is
changed (this is a toggle function).
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38DHB0002UKDD – Issue 7 (22/11/02) General Use of the Manager
Page 20 - General Use of the Manager The Manager Application
The Configuration Forms
For any item in a function's summary list (see General Use of the Manager on
page 19) configuration values are specified by completing forms. There may be
one or more forms to complete, depending on the function concerned.
A Configuration Form consists of a series of fields in which the correct value(s)
must be entered. Click on a field to enter a value into it. Use the mouse or the tab
key to move from field to field.
The example above shows a User Configuration Form (also see page 44). In this
case, several forms are needed to make a complete user profile. Click on the
tabs to move through the ones you need to complete or change and enter the
necessary details. Click on OK when you have completed the last one. The
changes you have made are then reflected in the summary list.
When a configuration has been changed it must be saved and sent to the IPNC
before it is implemented (see Configuration Files on page 23).
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The Manager Application Operator Profiles - Page 21
Operator Profiles
In order to safeguard the security of the system, it is strongly recommended that
the Administrator creates a suitable set of operator profiles that are granted only
the access rights they need. In the default configuration, only the Administrator
can create or alter operators. Hence you must change the Administrator’s
password, but do not make changes to the profile unless you are sure you have
created another with full rights. The default Administrator's profile is shown
below:-
Function Tabs
Operator Rights
The default profiles are for Administrator, Operator and Manager. The latter two
only have the right to View and not to Edit, create New or Delete a profile as
shown below:
The functions tabs, across the top of each profile menu, reflect the functions
listed in the Configuration Tree. However, there are some tabs (functions) that
are not pertinent to IPNC. This is because the Manager application is common to
both the IPNC and the IP Office platform. It is recommended that, when creating
new operator profiles, you delete unnecessary tabs (see page 22 for details), e.g.
Incoming Call Route.
Changing Operator Profile Passwords
Passwords can be changed locally, at the Admin PC, without the need to re-boot
the IPNC. To change the password:
1. Log on with the existing operator name and password, and select Change
Password from the File menu:
2. Click in the Password box and enter the new password.
3. Click in the Confirm Password box and enter it again.
4. Click on OK.
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Page 22 - Operator Profiles The Manager Application
To Create an Operator Profile
1. Log on with operator name and password Administrator (the default name
and password which must be changed at the ealiest opportunity (see
Changing Operator Profile Passwords on page 21).
2. In the Configuration Tree, click on Operator and then right click in the
Display panel and select New from the menu. The following blank profile is
displayed:
3. Click the Operator tab, enter the operator’s name and a new password.
Repeat the new password in the Confirmation box.
4. Tick the boxes according to the rights the new operator is to have. E.g. if only
View is ticked, then this new operator is not allowed to make changes to any
profiles.
5. Move through the other tab functions (the operator’s rights are in the boxes
on the left and the facilities that they apply to are on the right) and select the
appropriate rights.
6. There are some tabs (functions) that are not pertinent to IPNC. This is
because the Manager application is common to both the IPNC and the IP
Office platform. It is recommended that, when creating new operator profiles,
you delete the following unnecessary tabs.
Directory/Least Cost Route/Account Code/Licencing/
Extension/HuntGroup//InCallRoute.
To delete a fuctional tab from view, ensure that the View box is not ticked.
Hence, when you log off and then log on* again with this operator profile,
these functional tabs will not be displayed.
* Use File | Offline | Open File and then acces the new .cfg file from Avay/IP
Office/Manager when logging on again.
7. Press OK when the profile set up is complete.
8. Use File | Log Off to close the configuration file.
Notes: 1. Ensure that the operator knows his or her password and
appreciates the need to keep it secret.
2. A View-only operator can save changes to the configuration file
locally (at the Admin PC) but cannot send a configuration to the
system. An “Access Denied” message is displayed if an
unauthorised attempt is made.
3. Do not leave the Admin PC unattended whilst logged on -
especially if you are an administrator.
9. Always use File | Offline | Send Config to implement changes to operator
profiles. If a new operator is created “offline”, they can log on immediately,
but access restrictions are not in place until Send Config is used to reboot
the IPNC and hence implement the changes (see page 27).
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The Manager Application Configuration Files - Page 23
Configuration Files
The operational configuration files (with the extension .cfg) for the IPNC are
stored:
- On the Admin PC in the Manager folder
- In the IPNC's Non-Volatile flash memory
- As the active file in the IPNC's Operational memory.
For management of the .cfg files, the IPNC can be viewed as having two memory
areas as follows:
Update
Admin
PC
Manager
Folder
.cfg Files
IPNC Memory
Flash
(NV)
Reboot
Operational
(active)
The IPNC Operational memory contains the active .cfg file. This active file can
be updated by the IPNC itself (with changes made by users, softphones, etc.).
The IPNC updates it's flash memory in two ways:
1. At midnight, provided that the IPNC is idle.
2. When an Immediate or When Free reboot is requested on a Save or
SendConfig instruction from the Manager (see pages 25 and 27).
Most functions, within the .cfg files, that are sent from the PC to the IPNC's flash
memory only become active when the IPNC is re-booted. However, when the
Merge option is used, some become immediately operational. These are shown
in the following table:
Configuration Tree Functions Mergeable
System No
Line No
Unit No
User Partial
Shortcodes Yes
Service Yes
RAS No
WAN Port No
Time Profile No
Firewall No
IP Route Yes
Least Cost Route Yes
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38DHB0002UKDD – Issue 7 (22/11/02) Configuration Files
Page 24 - Configuration Files The Manager Application
A
Opening/Saving Configurations Files Overview
Configuration files can be opened in different ways as follows:
• Retrieve the current .cfg file from the IPNC's flash memory and open it in
the Manager application. The Configuration Tree for the current .cfg file will
be displayed (see page 25). This file can then be edited but will not become
fully operational until the IPNC is rebooted (see page 25).
• Receive the current .cfg file from the IPNC's flash memory and store it in
the Manager application. The Configuration Tree for the current .cfg file will
not be displayed (see page 27) until the file is Opened (see page 27). When
the file is opened it can be edited but will not become fully operational until
the IPNC is rebooted (see page 25).
• Select and open any of the .cfg files stored within the Manager application.
The Configuration Tree for the select .cfg file will be displayed (see page 27).
This file can then be edited but will not become fully operational until the
IPNC is rebooted (see page 25).
Configuration files that have been created/edited can be saved in different ways
as follows:
A .cfg file that has been created or edited can be
SAVE AS
dmin PC
Manager
Folder
SAVE
Reboot Options
Memory
Send Config
IPNC
Flash
• The Save As option will only save the .cfg file in the Manager folder on the
Admin PC and will not become operation until sent to the IPNC and the IPNC
is rebooted (see page 27).
• The Save option will store the .cfg file in both the IPNC's flash memory and
the Manager folder on the Admin PC. This file will not become fully
operational until the IPNC is rebooted. You are then given options as to
when you wish to reboot (see page 25).
• The Send Config option will store the .cfg file in both the IPNC's flash
memory and the Manager folder on the Admin PC. This file will not become
fully operational until the IPNC is rebooted. You are then given options as to
when you wish to reboot (see page 27)
Note: The Save option is useful for retaining configuration files which are in the
process of being changed.
If substantial changes have been made to a configuration file, it is
advisable to save the existing configuration under a different name, as a
fallback (use File | Save As). A back-up should also be made of the
current configuration, to a suitable archive medium, and stored in a safe
place.
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The Manager Application The File Menu - Page 25
The File Menu
Open
This option (alternatively, you can use the file icon) extracts the currently
operational configuration file(s) from the IPNC's flash memory (see page 23). If
there are multiple IPNCs, then the window shown below is displayed. Select the
required IPNC and then click OK. In all cases you are then requested to enter the
local access password.
Close
This closes the current configuration file. If not already saved, you will be asked
to save the file (see Save and Save As below).
Save
This option (alternatively, you can use the disk icon) saves an open configuration.
When working locally, the file is saved in both the Managers working directory
(see Change Working Directory) and in the IPNC. (If you are still using the
default passwords, you will receive a warning.) When Save is selected locally,
you are asked when you wish to reboot as follows:
The new .cfg file is activated only when the IPNC has been re-booted. You can
choose to re-boot Immediately, which may disrupt service, When Free, or by
Merging Config. Merging is only available for certain parameters and avoids the
need to reboot (see page 23).
Note: The options to reboot the IPNC are also given when you send an edited
.cfg file to the IPNC (see File | Offline | Send Config on page 27).
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Page 26 - The File Menu The Manager Application
Save As
This option allows you to name and save a file (with a .cfg extension). When
working locally, the file is saved to both in the working directory (see Change
Working Directory) and in the IPNC. (If you are still using the default passwords,
you will receive a warning.) When Save As is selected locally, you are asked
when you wish to reboot (as show above in Save).
When Save As is selected offline, the edited file is only saved to the working
directory of the Manager on the Administration PC. Save As does not send the
file to the IPNC for implementation until the IPNC is rebooted (see File | Offline |
Send Config on page 27).
Change Working Directory
This option allows you to change the working directory from the default
C:\Program Files\Avaya\IP Office\Manager by browsing through your folders in
the usual way.
Change Password
This allows the operator who is currently logged on to change their password as
described in the Changing Operator Profile Passwords on page 21.
Preferences | Edit
This option allows you to specify:
– A specific IP Address can be specified for remote access to a customers’
sites or left as the Default 255.255.255.255 for local access
– The serial comms port number (Default 1) of the Admin PC.
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The Manager Application The File Menu - Page 27
Offline
This produces three further options that can be used to edit and save a
configuration file that has previously been extracted from the IPNC. Used when
configuration is to be carried out off line:
Open File
This opens a configuration file menu held in the Manager folder of your PC.
When Open File is clicked, use Avay/IP Office/Manager and select, from the list
of .cfg file in the Manager folder, the required configuration file and click on Open
(also see page 25).
SendConfig
1. Where multiple INPCs are in use, your IPNC’s identity is displayed in the
“Who Is” window. Select the required IPNC and then click OK. The Send
Config to screen is displayed (see the next step).
2. Where a single IPNC is in use, the Send Config to screen is then displayed.
The new .cfg file is activated only when the IPNC has been re-booted. You
can choose to re-boot Immediately, which may disrupt service, When Free,
or by Merging Config. Merging is only available for certain parameters and
avoids the need to reboot (see page 23).
Enter the password and click OK.
Note: The View menu TFTP log gives a list of all transactions when
sending a new configuration file or rebooting and can be used to
monitor the process.
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Page 28 - The File Menu The Manager Application
RecvConfig
This option extracts the currently active configuration file from the IPNC’s flash
memory and sends it to the Manager's working directory on your PC. This
guarantees that you have the current file to work on.
1. Where multiple INPCs are in use, the “Who Is” Screen (see SendConf
above) is displayed first. Highlight the required IPNC, click on OK and
proceed from step 2.
2. You are prompted to confirm or change the target filename.
3. Click OK and at the “Continue?” message click Yes.
4. Enter the passcode, click OK and the file is transferred.
5. Use File | Offline | Open File (see above) to display the configuration.
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The Manager Application The File Menu - Page 29
Advanced
Selecting this produces three options:
Erase Config
This restores the configuration in the units flash memory to the factory default
and should only be used under the direction of an INDeX Business Partner.
Selecting this option produces the “Who Is” window followed by a request to enter
the local access password. The erase request is then sent and a confirmation
message appears at the bottom of the screen.
Note: Always make a copy of your current configuration file to a back-up folder
on the Admin PC, as well as making a separately-stored archive, to allow
a quick recovery - see Backup/Restore below.
Restoring the default configuration also restores default passwords - the local
access default is “password” and the remote access default is “thepword” as
configured against the RemoteManager user.
If, for some reason, LAN connections are lost, the serial port can be used for this
procedure as described in Appendix 1.
Reboot
This option produces the Reboot windows described in SendConfig on page 27.
In normal operating circumstances it should not be necessary to reboot your
system and this should only be carried out on the advice of an INDeX Business
Partner.
Upgrade
CAUTION: This option is only used to load new versions of software above
Level 3.2. To upgrade from 2.2 to 3.2, only use the proceedure
listed in Software Upgrading and Installation on page 9.
Software upgrades are available from the Avaya web site
(http://www.avaya.com
The new files have .bin extensions. Upgrades can only be loaded from an Admin
PC connected to the local subnet, i.e., not by remote access.
Selecting this option produces theUpgradeWiz which, in this case, lists all the
configured units associated with your IPNC. Select the one you wish to upgrade.
When the password window is displayed, enter the local access password and
check that the file shown is correct. Use Browse to locate another if necessary.
).
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Page 30 - The File Menu The Manager Application
Backup/Restore
This option contains two choices:
Backup
This allows you to create a back-up of a configuration ( .cfg and.bin files) to a
selected directory. Note that there is no confirmation when the process is
complete.
Important Note: Users should always keep a back-up copy of the current
configuration in a safe place, in accordance with their local disaster recovery
procedures - also keep a back-up in another directory on the Admin PC for a
quick re-start, if necessary. Before making substantial changes to an existing
configuration, it is good practice to check that there is a working copy of the
existing configuration as a fallback. Backup copies should be checked routinely to
ensure that the files are readable.
Restore
This allows you to select the directory in which your backup files are held (the
files are not listed when the directory is selected - use Explorer or similar to
check) and copy them to the current working directory.
File/Import/Export Directory
This menu is not used by the IPNC.
Log Off
This logs off the present operator, closes the currently open configuration file,
and produces the Password entry window so that another operator can log on.
You should always log off when you have completed your Manager session or if
you leave the Admin PC unattended.
Exit
This closes the Manager application.
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The File Menu 38DHB0002UKDD – Issue 7 (22/11/02)
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