Avaya 3740, 3745, 3749 connected to Avaya Integral Enterprise User Guide
Avaya 3740, 3745, and 3749 DECT
Telephones
connected to Avaya Integral Enterprise
User Guide
21-603689
02/2016
Issue 2.0
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Contents
Important safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
ATEX/IECEx Safety Instructions for 3749 Cordless Telephone. . . . . . . . . 12
Sensitive electronic environment (EU/EFTA only). . . . . . . . . . . . . . . . 14
Regulatory compliance statements (EU/EFTA only) . . . . . . . . . . . . . . 14
Disposal of old equipment (EU/EFTA only) . . . . . . . . . . . . . . . . . . . 15
Regulatory compliance statements (USA and Canada only) . . . . . . . . . . 16
Frequency range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Safety precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Environmental requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Functions and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
The Avaya 374x DECT Telephone . . . . . . . . . . . . . . . . . . . . . . . . 28
Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Desktop Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Charging the telephone in Desktop charger . . . . . . . . . . . . . . . . . 29
Rackmount Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Multiple Battery Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Icons and Text in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Keys and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Off-hook Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
On-hook, and On/Off Key . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Four-way Navigation Key . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Voice mail Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Sound off Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Key Lock, and Upper/Lower Case Key . . . . . . . . . . . . . . . . . . . . 35
Soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Multifunction/Alarm Button . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Volume Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Sound off button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Alphanumeric Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Belt Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Leather Casing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Avaya 374x DECT Telephones at Integral Enterprise - User Guide 2016 5
Contents
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
My favourites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Short cuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
In Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Customizing the Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Switch the Telephone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Turn the Audible Signal On/Off . . . . . . . . . . . . . . . . . . . . . . . . 45
Lock/Unlock the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Lock/Unlock the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Answer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Decline a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
End a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dial a Number (Pre-Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Dial a Number directly (Post-Dial) . . . . . . . . . . . . . . . . . . . . . . 47
Dial using the pre-programmed Multifunction button (for 3740 telephones) 48
Dial using the Alarm button (for 3745/3749 telephones) . . . . . . . . . . 48
Dial a Number from the Call list. . . . . . . . . . . . . . . . . . . . . . . . 48
Dial the sender of a Message . . . . . . . . . . . . . . . . . . . . . . . . . 48
Dial a Number from the Local Phonebook . . . . . . . . . . . . . . . . . . 48
Dial a Name from the Central Phonebook . . . . . . . . . . . . . . . . . . 49
Dial using Code Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Dial using Speed dial Code Numbers . . . . . . . . . . . . . . . . . . . . 49
During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Adjust the Volume during a Call . . . . . . . . . . . . . . . . . . . . . . . 50
Open Menu during the Call . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Turn the Microphone on/off during a Call . . . . . . . . . . . . . . . . . . 50
Audio Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Start a New Call during Conversation . . . . . . . . . . . . . . . . . . . . 51
Switch between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
End a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
6 Avaya 374x DECT Telephones at Integral Enterprise - User Guide 2016
Contents
Transfer to new Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Starting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Ending a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Deactivating Call Back. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
DTMF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Loudspeaking Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Double Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Setting up a second telephone for a double call . . . . . . . . . . . . . . 54
Switching on double call . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Switching off double call . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
General Pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Undirected Group Pick-up. . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Group Pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Call Diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Activating a Call Diversion . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Deactivating a Call Diversion . . . . . . . . . . . . . . . . . . . . . . . . . 56
Activating Call Diversion when busy . . . . . . . . . . . . . . . . . . . . . 56
Deactivating Call Diversion when busy . . . . . . . . . . . . . . . . . . . 56
Activating Call Diversion when cannot be reached . . . . . . . . . . . . . 57
Deactivating Call Diversion when cannot be reached. . . . . . . . . . . . 57
Call Diversion after a certain period of time . . . . . . . . . . . . . . . . . 57
Deactivating Call Diversion after a certain period of time . . . . . . . . . 57
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Message List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Receive a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Receive a Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Menu Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
In Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Activating and Deactivating Call list . . . . . . . . . . . . . . . . . . . . . 64
Call List Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Call Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Avaya 374x DECT Telephones at Integral Enterprise - User Guide 2016
7
Contents
Short Cuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
My favourites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Define Navigation Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Define Multifunction Button (for 3740 telephones) . . . . . . . . . . . . . 67
Add favourites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Delete favourites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Receiving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Message list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Voicemail Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Open personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Call Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Rapid Search for a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Add Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Edit Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Delete Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Sound and Alert Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Phone Lock settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Time & Date Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Change the Menu Language . . . . . . . . . . . . . . . . . . . . . . . . . 80
Change Owner ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Device info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Alarm Settings (for 3749 telephones). . . . . . . . . . . . . . . . . . . . . 81
Alarm Operations for 3745/3749 telephones . . . . . . . . . . . . . . . . . . . . . 82
Push-Button Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Test Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Personal Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Man-Down and No-Movement Alarm . . . . . . . . . . . . . . . . . . . . . . . 83
Acoustic Location Signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Automatic Call after Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Advanced Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Procedure Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Admin Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
8 Avaya 374x DECT Telephones at Integral Enterprise - User Guide 2016
Contents
Operation Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Accessibility and Voice Quality. . . . . . . . . . . . . . . . . . . . . . . . . . 89
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Charge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Charge Spare Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Replace the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Attach the Hinge-type Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Attach the Swivel-type Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Attach Cover for No Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Bluetooth Headset for 3745 and 3749 telephones . . . . . . . . . . . . . . . . . . 95
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Wear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Enable Bluetooth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Pair and Connect a Bluetooth Headset. . . . . . . . . . . . . . . . . . . . 97
Add another Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . 97
Select a Bluetooth Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Remove a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Change the name of Bluetooth headset. . . . . . . . . . . . . . . . . . . . 98
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Make a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Answer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
End a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Volume/Mute Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Adjust the Volume During a Call . . . . . . . . . . . . . . . . . . . . . . . 99
Turn the Microphone On/Off During a Call . . . . . . . . . . . . . . . . . . 99
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Transfer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Transfer a Call to the Telephone . . . . . . . . . . . . . . . . . . . . . . . 99
Transfer a Call to the Bluetooth Headset. . . . . . . . . . . . . . . . . . . 99
Switch to a Headset with Cord . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Operation Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Accessibility and Voice quality . . . . . . . . . . . . . . . . . . . . . . . . 100
Operation Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Out of Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Bluetooth Headset Battery . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Avaya 374x DECT Telephones at Integral Enterprise - User Guide 2016
9
Contents
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
List of the message defined texts . . . . . . . . . . . . . . . . . . . . . . . . 103
Codes for your handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Language codes for your handset . . . . . . . . . . . . . . . . . . . . . . . . 104
Functions key code sequences. . . . . . . . . . . . . . . . . . . . . . . . . . 105
Symbols and Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Status texts in the display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
10 Avaya 374x DECT Telephones at Integral Enterprise - User Guide 2016
Important safety information
Read this chapter before using the Avaya 3740/3745 DECT Telephones or Avaya 3749 DECT
Telephone.
For safe and efficient operation of the telephone, observe the guidelines given in this manual
and all necessary safety precautions when using the telephone. Follow the operating
instructions and adhere to all warnings and safety precautions located on the product, the Quick
Reference Guide and this User Manual.
This product shall only be used with the following batteries:
Avaya 3740/3745 DECT Telephones:
No. 700500841: DECT 3740/3745 HANDSET BATTERY PACK
Avaya 3749 DECT Telephone:
No. 700500842: DECT 3749 HANDSET BATTERY PACK
Chargers shall only be connected with power adapters included in the following charger kits:
Basic Charger:
No. 700479470: DECT 374x HANDSET BASIC CHARGER KIT EU
No. 700500871: DECT 374x HANDSET BASIC CHARGER KIT UK/NAR/AU
No. 700500872: DECT 374x HANDSET BASIC CHARGER KIT MEXICO
No. 700500873: DECT 374x HANDSET BASIC CHARGER KIT ARGENTINA
Advanced Charger:
No. 700479488: DECT 374x HANDSET ADV CHARGER KIT EU
700500874: DECT 374x HANDSET ADV CHARGER KIT UK
No.
700500875: DECT 374x HANDSET ADV CHARGER KIT NAR
No.
700500876: DECT 374x HANDSET ADV CHARGER KIT AU
No.
700500877: DECT 374x HANDSET ADV CHARGER KIT BRASIL, MEXICO
No.
700500878: DECT 374x HANDSET ADV CHARGER KIT ARGENTINA
No.
Avaya 374x DECT Telephones - User Guide 02/2016 11
ATEX/IECEx Safety Instructions for 3749 Cordless Telephone
Intrinsically safe use
12 Avaya 374x DECT Telephones - User Guide 02/2016
Important safety information
Charging the battery
When using in hazardous or classified areas, use an approved battery pack only. The battery
pack must be marked with art. no 660274 on the label.
Charging parameters: Um = 5.25V, Im = 1.15A
For approved battery types, see certificate IECEx SIR 10.0038, or Sira 10ATEX2072 and
following supplements.
The documents above and the EC Declaration of Conformity can be found at
http://www.avaya.com/gcm/emea/de/includedcontent/conformity.htm.
!
Important:
Important: Battery charging or replacement is NOT permitted in a hazardous area.
When charging the EX classified handset, it is only permitted to use a charger
marked with DC3-CAAB/1A (or greater), DC4-CAAB/3A (or greater) or
CR3-CAAB/2A (or greater) on the label. It is not permitted to charge the EX
battery pack alone.
Removing the battery
The battery pack is fastened by two screws that require a special tool, Battery pack opener for
the ATEX/IECEx/CSA battery. The opener is delivered together with the handset and can also
be ordered as a spare part.
To remove the battery pack, use the opener and untighten the screws. Remove the battery pack
by pulling the screws. To fasten the battery pack use the opener and tighten the screws. See
also
Replace the Battery on page 90.
!
Important:
Important: Removing the battery pack is NOT permitted in a hazardous area.
Attention
● The product is housed in an enclosure that meets IP65. However, the ATEX/IECEx
classified telephone is not intended to be immersed in dust or water.
● In the case of suspected damage, do not use the ATEX/IECEx classified telephone in a
hazardous area.
● Make sure that the product marking corresponds to the site requirements.
● Before installation consult the product documentation.
● National safety rules and regulations have to be observed.
● Do not use accessories to the product without ensuring that they are suitable for use in a
hazardous area.
● Modification of the product is not permitted.
● Product repair has to be done at authorised repair shops only.
Avaya 374x DECT Telephones - User Guide 02/2016 13
Headset in ATEX/IECEx classified areas
In hazardous areas, it is only permitted to use the headset adapter for Peltor headset (art. no.:
660281) in combination with an ATEX/IECEx classified Peltor headset. The headset must be
compatible with the output parameters of the headset connector as follows:
U
= 4.2 V
o
I
= 169 mA
o
P
= 583 mW
o
C
= 2.2 μF
o
L
= 2.2 μH
o
Sensitive electronic environment (EU/EFTA only)
Only use this product in countries where the appropriate authorities have given their
authorisation.
The CE symbol on the product certifies its conformity with the technical guidelines concerning
user safety and electro-magnetic compatibility valid at the time of approval; in accordance with
European directive No. 1999/05/EC.
The products Avaya 374x DECT Telephones comply with IP65 according to IEC 529 / EN 60
529.
Any radio-based equipment can potentially cause interference with other equipment and can be
interfered from other equipment. This also applies for DECT equipment. However due to the
very low transmission power level the changes for interference are very small. Research proves
that operational DECT telephones normally don't influence electronic equipment however some
precautions must be taken into account for sensitive electronic equipment e.g. sensitive
laboratory equipment. When DECT telephones operate in straight nearness of sensitive
electronic equipment incidental influence can appear. You are advised not to place the DECT
telephone on or close (less then 10 cm) to this kind of equipment, even in standby mode.
Regulatory compliance statements (EU/EFTA only)
Permission and Conformity
We, Avaya Inc., declare that the product line DECT R4 concurs with the basic requirements and
other relevant provisions of EU Directive 1999/5/EU concerning radio equipment and
telecommunications terminal equipment and the mutual recognition of their conformity.
14 Avaya 374x DECT Telephones - User Guide 02/2016
Intended use
This equipment is intended for connection to radio interfaces (DECT) of Avaya PBX systems.
It is compliant with the essential requirements of the EU-Directive 1999/5/EU (Radio and
Telecommunication Terminal Equipment, R&TTE).
Due to the differences of the individual public networks and network operators this compliance
does not by itself give an unconditional assurance of successful operation at every network
termination point. For the time being we are not aware of any network on which the equipment
will not work due to its design.
In the event of problems, you should contact your equipment supplier or your Avaya service.
The conformity declaration can be accessed at the following Internet address:
http://www.avaya.com/gcm/emea/de/includedcontent/conformity.htm
or search the index using the key term "Conformity".
Disposal of old equipment (EU/EFTA only)
Important safety information
Always dispose of old equipment correctly - keep our environment tidy.
Old electrical and electronic equipment marked with this symbol can contain
substances hazardous to human beings and the environment. Never dispose of
these items together with unsorted municipal waste (household waste). In order to
protect the environment, public collection points have been set up to ensure the
correct disposal of old electrical and electronic equipment marked with this symbol.
To reduce the risk of these substances being released into the environment and to
reduce the burden on natural resources, it is also possible to participate in Avaya’s
used equipment return system. This system ensures the correct recycling of old
equipment as well as the re-utilisation of individual components.
Avaya 374x DECT Telephones - User Guide 02/2016 15
Regulatory compliance statements (USA and Canada only)
Portables without
Portables with Bluetooth
Bluetooth
FCC ID:BXZDH5 FCC ID:BXZDH5BL
IC: 3724B-DH5 IC: 3724B-DH5BL
US: 9FVW4NANDH5 HAC US: 9FVW4NANDH5 HAC
FCC compliance statements
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
● Reorient or relocate the receiving antenna.
● Increase the separation between the equipment and receiver.
● Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
● Consult the dealer or an experienced radio/TV technician for help.
Privacy of communications may not be ensured when using this cordless telephone.
Use of non-manufacture approved accessories may violate the FCC RF exposure guidelines
and should be avoided.
Exposure to radio frequency signals
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This device complies with FCC SAR limit of 1.6 W/kg. The maximum SAR value
measured when used at the ear, and when worn on the body using belt clip:
SAR
With Bluetooth Without Bluetooth
values
Head 0.013 W/Kg 0.008 W/Kg
Body worn 0.016 W/Kg 0.011 W/Kg
16 Avaya 374x DECT Telephones - User Guide 02/2016
Important safety information
This device and its antenna must not be co-located or operating in conjunction with any other
antenna or transmitter.
Information to user
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause
undesired operation.
Modifications
Changes or modifications to the equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Hearing aid compatibility
This equipment is hearing aid compatible (HAC).
IC requirements for canada
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada.
Frequency range
The telephone is a radio transmitter and receiver. When it is on, it receives and sends out radio
frequency (RF) energy. The telephone operates on different frequency ranges depending on
market and employs commonly used modulation techniques:
Power supply
EU 1880-1900 MHz
USA 1920-1930 MHz
LA 1910-1930 MHz
BR 1910-1920 MHz
The mains voltage of the adapter should match the local mains voltage, this can be 110 V or
230 V. Check if both voltages do match before installing the charger and adapter.
Avaya 374x DECT Telephones - User Guide 02/2016 17
Safety precautions
● Do not open the cordless telephone or charger, this could expose you to high voltages.
Have all repairs carried out by authorized service personnel.
● Avoid volume levels that may be harmful to your hearing. Exposure to excessive sound
pressure from a telephone's earpiece or headset may cause permanent hearing loss.
● Do not allow the charger and the battery contacts to come into contact with conductive
objects such as keys, paper clips, rings or bracelets.
● Do not allow the cordless telephone and charger to come into contact with water or
chemicals.
● Only use the plug-in AC adapter and battery type supplied.
● Do not use AC adapters which are visibly damaged (cracked or broken housing) and keep
the ventilation slits on the plug-in AC adapters free.
● Do not use the cordless telephones in vehicles or in hazardous locations.
● This product contains magnetic material. Be aware that small metallic objects may stick for
example to the loudspeaker. This may deteriorate the audio quality and can be harmful.
● Save this manual. It includes important safety information and operating instructions.
Save all instructions for future reference.
● Position the electrical cord to the AC power supply where it is least likely to be subjected to
damage or stress.
● Remove the electrical cord from an outlet by pulling gently on the AC adapter, not by
pulling the cord.
● Unplug the battery charger from a power source before cleaning the telephone to reduce
risk of electric shock.
● Do not use auxiliary equipment with the telephone which is not exclusively recommended
by the manufacturer, see
Accessories on page 37. The use of any auxiliary equipment not
recommended by the manufacturer may result in fire, electric shock, or injury, and will void
the warranty.
● Do not expose the telephone to open flame.
● Do not expose the telephone and the charger to direct sunlight for long periods. Keep the
telephone and charger away from excessive heat and moisture.
● Do not allow heavy objects to fall on the telephone.
● Do not allow children to play with the product packaging material. Product packaging
material is often small and may present a choking hazard.
● Do not allow children to play with the telephone. It is not a toy. Children could hurt
themselves or others. Children could also damage the telephone.
● Do not expose to prolong light.
18 Avaya 374x DECT Telephones - User Guide 02/2016
Usage
Like all other cordless telephones, this cordless telephone uses radio signals which do not
guarantee a connection set-up under all circumstances. Generally, you should therefore not rely
exclusively on cordless telephones when making indispensable calls (for example, medical
emergencies).
Important safety information
Avaya 374x DECT Telephones - User Guide 02/2016 19
Environmental requirements
Cordless telephone
● Use the DECT cordless telephones within the following temperature ranges:
● For 3740 telephone, from -10 °C to +55 °C (14 °F to 131 °F)
● For 3745/ 3749 telephone, from -10 °C to +40 °C (14 °F to 104 °F)
● Avoid exposing the telephone to direct sunlight or close to other heat sources.
● Do not expose the telephone to open flame.
● Keep the telephone away from excessive heat and moisture.
● Avoid sudden temperature changes to prevent condensation in the telephone. It is
recommended to put the telephone into an air tight plastic bag until the temperature is
adjusted, for example, when entering or leaving a cold/heated building on a warm/cold
day.
● Protect your telephone from aggressive liquids and vapors.
● If the telephone has been exposed for water or condense, remove the battery immediately
and let it dry completely before re-inserting the battery.
● Keep the telephone away from strong electromagnetic fields.
● Do not place a cold telephone in a charger.
Battery
● Do not immerse the battery into water. This could short-circuit and damage the battery.
● Do not expose a battery to an open flame. This could cause the battery to explode.
● Do not allow the metal contacts on the battery to touch another metal object. This could
short-circuit and damage the battery.
● Do not leave a battery where it could be subjected to extremely high temperatures, such
as inside a car on a hot day.
● Use the Desktop Charger or the wall mounted Charging Rack for charging. Charge the
battery for at least one hour the first time you use the battery. Note that the wall mounted
charger with a battery pack adapter has to be used if the battery alone is to be charged.
● Do not charge a battery when the ambient room temperature is above 40 ºC or below
+5 ºC (above 104 ºF or below 41 ºF).
● Do not attempt to take a battery apart.
● Do not disconnect the battery unless it needs to be replaced.
● Do power the telephone off before removing the battery.
20 Avaya 374x DECT Telephones - User Guide 02/2016
Important safety information
Chemical resistance
The alpha and numeric characters printed on the exterior of the telephone have been tested
and found resistant to chipping, fading or wearing off when the telephone is treated with
common cleaners and disinfectants or perspiration. The following chemicals have shown no
harmful effect:
● 3% Hydrochloric Acid
● M-alcohol (85% Methylated Ethanol)
● 60% Chlorhexidin 0.5 mg/ml
Acetone can be damaging to the plastic casing of the telephone and should not be used.
Avaya 374x DECT Telephones - User Guide 02/2016 21
22 Avaya 374x DECT Telephones - User Guide 02/2016
Introduction
This document describes features and settings available for the Avaya 374x DECT Telephone
connected to Integral Enterprise telephone systems. The cordless telephone is a feature-rich
telephone with color display, telephony, messaging, and bluetooth. It is designed to be used in
medium demanding environment such as hospital environment, but also office environment.
It is suitable for users dependent of being reachable and/or having a need for mobile voice and
messaging features, which makes it ideal for applications where the user needs either one way
messaging or to be able to interact with other users. The color display enhances and simplifies
the use of the cordless telephone.
For software download and parameter set up, read the Installation and Administration Manual,
DECT R4.
Quick Reference Guide
To get a quick overview on the basic functions of your telephone, see Quick Reference
Guide on page 109. Because of its handy format you can place a print-out next to your
telephone as a quick reference.
Introduction
Avaya 374x DECT Telephone at Integral Enterprise - User Guide 2016 23
Functions and Accessories
Functions
● Local phonebook with 250 user editable entries plus 1000 non-editable company
phonebook entries
● Central phonebook
● Vibrator
● Headset connector
● Microphone on/off during a call
● Loudspeaking function
● Voice mail access
● Centralized Management
● Easy Access to PBX functions
● Procedure call
● Telephone restrictions
● Call list
● Programmable navigation key
● Sending/receiving messages
● Message acknowledgement
● Keypad backlight for 3740 and 3745 telephones
● Easy replaceable battery for 3740 and 3745 telephones
● Programmable multifunction key for 3740 telephones
● Bluetooth for 3745 and 3749 telephones
● Alarming button, man down alarm, and no movement alarm for 3749 telephones
● Push button alarm for 3745 telephones
● Personalized menus
● Dynamic Output Power
● Site Survey tool
Note:
Note: Use of the functions Central phonebook, Voice mail access, Call list, sending and
receiving messages, and Centralized Management are system depended.
24 Avaya 374x DECT Telephone at Integral Enterprise - User Guide 2016
Accessories
● Basic Charger
● Advanced Charger
● Rackmount Charger
● Multiple Battery Charger for 3740 batteries
● Battery Pack
● Leather case
● Belt Clip
● hinge-type
● swivel-type
● Headset with microphone on boom
● Headset adapter for Mic on boom
● Peltor hearing protection headset
Introduction
Avaya 374x DECT Telephone at Integral Enterprise - User Guide 2016 25
Descriptions
Figure 1: Description of the cordless telephone
16
15
17
14
13
18
1
2
3
4
5
11
10
12
6
7
8
9
001
26 Avaya 374x DECT Telephone at Integral Enterprise - User Guide 2016
Descriptions
1. Multifunction/Alarm button
The button is placed on the top side of the
cordless telephone. On 3740, this button
can be used as a shortcut to functions. On
3745/3749, it can be used as an alarm
button. It supports long and double press
modes.
Note: 3745 does not support man-down
and no movement.
2. Earpiece speaker 11. Key lock and Upper/Lower case
3. Display
The full graphic type display is 128 pixels
wide and 160 pixels high. For 3745/3749,
the display has multiple colors and
backlighting. For 3740, the display is
monochrome black and white, with
backlighting.
4. Four-way navigation key
Navigation key with Left, Right, Up, Down.
Use this key to step in the menu and when
working in text mode. It is also possible to
program these keys for shortcuts.
10. Microphone
The microphone is placed on the front
bottom side of the cordless telephone.
This key is to lock the keypad in combination
with the Soft key "Lock". This key is also for
switching between upper/lower case and
digits.
12. Voice mail access
A quick access to the telephone’s Voice
mail.
13. Off-hook key
To answer a call, to pre-dial a number, and
to post-dial
5. On-hook; On/Off key
Combined button; to end a call, to return to
idle mode, and to switch the telephone on/off
by long press.
6. Tactile indicators
There are two tactile indicators to indicate
the centre of the keypad.
7. and 15. Sound off key/Mute button
To turn on/off audible signals in idle mode,
silencing the ring signal at incoming call and
to mute in call.
8. Space
To add space between text.
9. Multi-purpose connector
The connector is used for battery charging,
software download, configuration, and
connection of headset.
14. Soft keys
The three Soft keys are located just beneath
the display and the function of each Soft key
is indicated by text in the display just above
the keys. In idle mode, the middle and right
Soft key can be used for specific functions
defined by the user of the telephone.
15. and 7. Sound off key/Mute button
16. Volume down
To decrease the speaker volume.
17. Volume up
To increase the speaker volume.
18. LED
Indicates incoming call, messaging, low
battery, and charging.
Avaya 374x DECT Telephone at Integral Enterprise - User Guide 2016 27
The Avaya 374x DECT Telephone
!
Important:
Important: The telephone may retain small magnetic objects around the microphone or the
speaker region.
Case
The plastic cover parts are made of durable PC/ABS material.
Antenna
The antenna is integrated inside the cordless telephone.
Loudspeaker
The cordless telephone has a separate loudspeaker for the loudspeaking function. It is placed
on the back side of the cordless telephone.
Microphone
The microphone is placed on the front bottom side of the cordless telephone.
Clip
There are three different belt clip options to the cordless telephone; a hinge-type clip (standard),
a swivel-type clip, or no clip which makes it possible to use the cordless telephone without any
clip on. See
Use the clip to attach the telephone to a belt or similar.
Attach the Hinge-type Clip on page 91, or Attach the Swivel-type Clip on page 92.
Battery
The battery is a rechargeable Li-ion battery, placed under a battery cover. See Replace the
Battery on page 90.
The battery is fully charged within four hours. See
The battery can be charged separately with a special Multiple Battery Charger. See
Spare Batteries on page 90
Charge the Battery on page 90.
Charge
28 Avaya 374x DECT Telephone at Integral Enterprise - User Guide 2016
Chargers
Desktop Charger
Figure 2: Desktop chargers
Descriptions
Advanced
Basic
There are two desktop chargers available, one Basic charger that will only charge the cordless
telephone, and one Advanced Charger with advanced functionality to download new software
and synchronize parameters. The cordless telephone is fully operational while placed in the
charger.
The Basic Charger is delivered with a plug-in power supply and is connected into an ordinary
wall socket. The Advanced Charger is delivered with a power supply adapter. The adapter is
connected with a power cord to the wall socket and the Charger itself is supplied from the
adapter.
For more information, see Installation and Administration Manual, DECT R4.
Note:
Note: Only use the charger within the temperature range of +5° C – +40° C (+41 ºF –
+104 ºF).
!
Important:
Important: Only use the provided power supply, see Installation and Administration Manual,
DECT R4.
Charging the telephone in Desktop charger
When the charger is connected to external power supply, normal operation is done as follows:
Telephone charging
1. Place a cordless telephone in the charging slot to start charging.
Avaya 374x DECT Telephone at Integral Enterprise - User Guide 2016 29
Telephone disconnection
1. First, tilt the telephone forwards.
2. Then, lift the telephone upwards.
Note:
Note: Do not try to lift the telephone upwards before tilting it forwards.
Rackmount Charger
The Rackmount Charger is used for charging several telephones, to synchronize parameters,
and for software download.
The built in power supply can charge up to six cordless telephones.
See Installation and Administration Manual, DECT R4.
Multiple Battery Charger
The Multiple Battery Charger is used for charging up to six spare batteries.
Icons and Text in the Display
All functions and settings available to the user are shown as icons and text in the display. The
icons and text in the display indicate functions and settings to which you have access. The
display normally displays the Owner ID and telephone number. The Owner ID can manually be
set by the user.
Figure 3: Example of a display configuration in idle mode
12:00
01/01/2010
System A
123456
Menu
Figure notes:
1. Status bar 4. Scroll bar
2. Header bar 5. Soft key bar
1
2
3
4
5
3. Active area
30 Avaya 374x DECT Telephone at Integral Enterprise - User Guide 2016
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