Avaya 3730 Communications Manual

Using Avaya 3730 DECT handsets

®

connected to Avaya Aura
Communication Manager and IP Office

Release 4.6

July 2017

©

2017, Avaya Inc.

All Rights Reserved.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

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which may include product information, operating instructions and
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Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
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https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated
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THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
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CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
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THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH
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AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
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MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
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SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
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UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
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RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License. The
applicable number of licenses and units of capacity for which the
license is granted will be one (1), unless a different number of
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thereto. “Designated Processor” means a single stand-alone
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hosts a software application to be accessed by multiple users.
“Instance” means a single copy of the Software executing at a
particular time: (i) on one physical machine; or (ii) on one deployed
software virtual machine (“VM”) or similar deployment.

License types

Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only on a number of
Designated Processors up to the number indicated in the order.
Avaya may require the Designated Processor(s) to be identified in
the order by type, serial number, feature key, Instance, location or
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Shrinkwrap License (SR). You may install and use the Software in
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agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”).

Heritage Nortel Software

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Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located

https://support.avaya.com/LicenseInfo under the link “Heritage

at
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purpose specified in the Documentation, and solely as embedded in,
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Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.

Copyright

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under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Note that
each Instance of a product must be separately licensed and ordered.
For example, if the end user customer or Avaya Channel Partner
would like to install two Instances of the same type of products, then
two products of that type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.

The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE
AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES
THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY
AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729
CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE

WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS

HTTP://WWW.MPEGLA.COM.

https://

LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR
THE PERSONAL USE OF A CONSUMER OR OTHER USES IN
WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE
VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC
VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED
BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR
WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO
PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE
IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION
FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE
OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website:
successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in
the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya
Support website:
as designated by Avaya.

Contact Avaya Support

See the Avaya Support website:
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website:
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Industry Canada (IC) Statements

RSS Standards Statement

This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:

https://support.avaya.com (or such successor site as

Danger:

The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.

1. This device may not cause interference, and

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

https://

2. This device must accept any interference, including
interference that may cause undesired operation of the
device.

Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.

Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co­located or operating in conjunction with any other antenna or
transmitter.

Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the
equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.

• Power cords shipped with this equipment must not be

used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two
conditions:

1. It is possible that this equipment or device may not cause
harmful interference, and

2. This equipment or device must accept any interference,
including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos
condiciones:

1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing
to the outside plant.

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.

To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,
including interferences that may cause undesired
operation.

When using IEEE 802.11a wireless LAN, this product is restricted to
indoor use, due to its operation in the 5.15 to 5.25GHz frequency
range. The FCC requires this product to be used indoors for the
frequency range of 5.15 to 5.25GHz to reduce the potential for
harmful interference to co channel mobile satellite systems. High­power radar is allocated as the primary user of the 5.25 to 5.35GHz
and 5.65 to 5.85GHz bands. These radar stations can cause
interference with and/or damage to this device.

Class B Part 15 Statement

For product available in the USA/Canada market, only channel 1~11
can be operated. Selection of other channels is not possible.

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.

EU Countries

This device complies with the essential requirements and other
relevant provisions of Radio Equipment Directive 2014/53/EU. A copy
of the Declaration may be obtained from http://support.avaya.com or
Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–
1233 USA.

General Safety Warning

• Use only the Avaya approved Limited Power Source power
supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and
product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.
Linux® is the registered trademark of Linus Torvalds in the U.S. and
other countries.

Contents

Chapter 1: Introduction............................................................................................................ 9

Purpose.................................................................................................................................. 9

Change history........................................................................................................................ 9

Chapter 2: Avaya 3730 DECT handset overview.................................................................. 10

Avaya 3730 DECT handset overview...................................................................................... 10

3730 DECT handset physical layout....................................................................................... 10

Avaya 3730 DECT handset ................................................................................................... 12

Functions.............................................................................................................................. 12

Accessories.......................................................................................................................... 13

DC3 Desktop Charger and DP1 Desktop Programmer....................................................... 14

CR3 Charging Rack......................................................................................................... 15

373x Accessories............................................................................................................ 15

Icons and text in the display................................................................................................... 16

Icons.............................................................................................................................. 17

Menu Icons..................................................................................................................... 18

373x Keys and buttons.................................................................................................... 19

Chapter 3: Menu Tree............................................................................................................. 22

Calls..................................................................................................................................... 22

Contacts............................................................................................................................... 23

Settings................................................................................................................................ 25

In call................................................................................................................................... 26

Chapter 4: Basic Operation.................................................................................................... 28

Turning the handset on or off.................................................................................................. 28

Turning the audible signal on or off......................................................................................... 28

Locking and unlocking the keypad.......................................................................................... 29

Locking and unlocking the keypad in idle mode.................................................................. 29

Locking and unlocking the keypad during a call.................................................................. 29

Locking and Unlocking the handset......................................................................................... 30

Muting ringtone for incoming call or message.......................................................................... 30

Chapter 5: Menu operation.................................................................................................... 31

Managing incoming calls........................................................................................................ 31

Incoming call................................................................................................................... 31

Answering a call.............................................................................................................. 31

Ending a call................................................................................................................... 31

Managing call list................................................................................................................... 32

Call list........................................................................................................................... 32

Managing calls in absentia..................................................................................................... 35

Call services................................................................................................................... 35

Managing Mid-call operations................................................................................................. 36

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Contents

During a call.................................................................................................................... 36

Managing outgoing calls........................................................................................................ 42

Making a local call........................................................................................................... 42

Dialing a number from the call list..................................................................................... 43

Managing contacts................................................................................................................ 43

Contacts......................................................................................................................... 43

Calling a number from contacts........................................................................................ 44

Calling a contact from the local or company phonebook..................................................... 44

Calling a contact from the central phone book.................................................................... 45

Adding a contact............................................................................................................. 45

Messaging............................................................................................................................ 47

Mini Messaging............................................................................................................... 47

Voice mail....................................................................................................................... 48

Chapter 6: Advanced Functions............................................................................................ 49

Admin menu......................................................................................................................... 49

Clearing lists in charger......................................................................................................... 49

Chapter 7: System Handling.................................................................................................. 51

Software upgrade and additional features................................................................................ 51

Handset updates via the charging rack.................................................................................... 51

Chapter 8: Operation Notice.................................................................................................. 53

Operation Notice................................................................................................................... 53

Chapter 9: Troubleshooting................................................................................................... 54

Operational problems............................................................................................................ 54

Error or warning messages.................................................................................................... 55

Chapter 10: Customizing Avaya 3730 handset.................................................................... 57

Settings................................................................................................................................ 57

Adjusting the ring volume................................................................................................. 57

Setting different ring signals for calls................................................................................. 57

Setting the vibrator alert................................................................................................... 58

Setting the key sound...................................................................................................... 58

Time and Date Settings.......................................................................................................... 59

Time and date settings..................................................................................................... 59

Setting the time format..................................................................................................... 59

Setting the date format..................................................................................................... 59

Phone lock settings............................................................................................................... 60

Activating automatic phone lock........................................................................................ 60

Deactivating automatic phone lock.................................................................................... 61

Changing the PIN code.................................................................................................... 61

Call answering settings.......................................................................................................... 62

Setting the call answering key.......................................................................................... 62

Setting the call answering behavior................................................................................... 62

Changing the menu language........................................................................................... 63

Setting the Owner ID....................................................................................................... 63

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Contents

In Charger...................................................................................................................... 63

Changing the system....................................................................................................... 64

Subscribing handset in DECT system............................................................................... 64

Unsubscribing the system................................................................................................ 65

Renaming the system...................................................................................................... 65

Setting priority................................................................................................................. 66

Display Settings.................................................................................................................... 66

Changing the screen saver............................................................................................... 66

Changing brightness........................................................................................................ 67

Chapter 11: Maintenance........................................................................................................ 68

Maintenance......................................................................................................................... 68

Maintenance of Batteries................................................................................................. 68

Attach the hinge-type clip................................................................................................. 69

Attach the swivel-type clip................................................................................................ 69

Easy Replacement of Handset......................................................................................... 70

Chapter 12: Energy efficiency............................................................................................... 73

Chapter 13: Related resources.............................................................................................. 74

Documentation...................................................................................................................... 74

Appendix A: Safety Precautions........................................................................................... 75

Safe operation...................................................................................................................... 75

Regulatory Compliance Statements........................................................................................ 75

Exposure to radio frequency signals................................................................................. 75

Regulatory Compliance Statements (USA and Canada only).............................................. 76

FCC and IC compliance statements.................................................................................. 76

Exposure to radio frequency signals................................................................................. 77

Precautions........................................................................................................................... 77

Handset.......................................................................................................................... 77

Battery........................................................................................................................... 78

Glossary................................................................................................................................... 79

July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office 8

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Chapter 1: Introduction

Purpose

This document describes how to use product features and capabilities.

This document is intended for people who want to learn how to use product features and
capabilities.

Change history

Issue Date Summary of changes

1 July 2017 First issue for Release 4.6

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Chapter 2: Avaya 3730 DECT handset

1

2

3

4

5

6

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overview

Avaya 3730 DECT handset overview

The Avaya 3730 DECT handset is an extremely user-friendly handset, designed to facilitate efficient
and dependable communication. It is ideally suited work in office, retail and academic environments
and benefit from its flexible functionality, excellent voice quality and intuitive operation.

3730 DECT handset has the following rich features:

• Color display

• Mini Received message

3730 DECT handset physical layout

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3730 DECT handset physical layout

Callout number Name Button Icon Description

1 Earpiece speaker -

2 Soft keys Can be pre-programmed or

used with the GUI.

3 Off hook key Used for:

4 Voicemail access N/A Gives a quick access to the

handset Voicemail. This is a
system dependent feature.

5 Key lock, and Upper and

Lower case

N/A Used for:

• Locking the keypad in
combination with the soft key
Lock.

• Switching between upper or
lower case and digits.

6 Space N/A Adds space between text.

7 Microphone -

8 Sound off key N/A Used to:

• Turning on or off audible
signals in an idle mode.

• Silencing the ring signal at
incoming call.

• Turning the microphone on
or off during a call.

9 Tactile indicators N/A Indicates the centre of the key

pad.

10 On hook and On/Off key Used as a combined button:

• To end a call

• To return to the standby
mode

• To switch the handset on or
off by long press

11 Four-way navigation key Navigation key with Left, Right,

Up, and Down.

During a call, the keys Up and
Down are used to increase
and decrease the speaker
volume, respectively.

12 Color display N/A The color display is a 1.77 inch

TFT with backlighting.

Table continues…

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Avaya 3730 DECT handset overview

Callout number Name Button Icon Description

13 Headset connector The headset connector is for

connecting a headset. The
connector is protected against
dust by using the headset
connector cover.

This is a system dependent
feature.

Avaya 3730 DECT handset

Important:

The handset may retain small magnetic objects around the mouthcap or earcap region.

Parts of the handset Description

Case The plastic cover parts are made of durable PC/ABS material.

Antenna The antenna is integrated inside the handset.

Loudspeaker The handset has a separate loudspeaker for the loudspeaker

function. The loudspeaker is placed on the back side of the handset.

Microphone The microphone is placed on the front bottom side of the handset.

Clip There are two different belt clip options to the handset: a hinge-type

clip (standard) or a swivel-type clip.

Use the clip to attach the handset to a belt or similar.

You can use the handset without any clip.

Battery The battery is a rechargeable Li-Ion battery, placed under a battery

cover. The battery is fully charged within four hours.

Functions

Note:

Some functions are license/system dependent or require settings in handset via WinPDM/
Device Manager.

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Table 1: Functions of 3730 DECT handset

Functions 3730 DECT handset

Contacts (250 contacts)

Central phonebook

Company phonebook (500 contacts)

Voicemail access

Vibrator

Headset connector

Microphone on/off during call

Accessories

Loudspeaking function

Mini messaging (12 characters)

Centralized management

Downloadable languages

Easy registration

Enhanced DECT Security

Easy replacement of handset

Dynamic output power

Accessories

• Desktop charger

• Desktop programmer

• Charging rack

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Avaya 3730 DECT handset overview

• Carrying case

• Belt Clip

- hinge-type

- swivel-type

• Security cord

• Headset with microphone on boom

• Headset with microphone on cable

Related links

DC3 Desktop Charger and DP1 Desktop Programmer on page 14
CR3 Charging Rack on page 15

DC3 Desktop Charger and DP1 Desktop Programmer

Figure 1: Chargers

You can use any of the following chargers:

• DC3 Desktop charger: Charges the handset only. The charger is delivered with a plug-in power
supply and connected to an ordinary wall socket.

• DP1 Desktop Programmer: Downloads new software and synchronizes parameters. The
handset becomes fully operational when you keep it in a charger.

Note:

Use the charger within the temperature range of +5° C – +40° C.

Related links

Accessories on page 13

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CR3 Charging Rack

The CR3 Charging Rack is used for:

• Charging several handsets

• Synchronizing parameters

• Downloading software

Related links

Accessories on page 13

373x Accessories

Belt Clips

The two belt clip options are:

• Hinge-type clip: The clip on the back of the handset is used to fasten the handset to a belt or
similar. The clip can also be changed to a swivel-type.

Accessories

• Swivel-type clip: The ordinary belt clip can be replaced with a special swivel-type belt clip that
is adapted to firmly place your handset onto your belt.

Security Cord

The security cord is 800 mm long and is attached directly to the handset.

Carrying case

The carrying case is especially designed for the handset and comes with a swivel type belt clip. The
handset is fully operational while placed in the carrying case.

Headset

A headset is recommended if the handset is frequently used or the user want to have both hands
free.

The headset comes in the following two versions:

• Microphone integrated in the cable

• Microphone on a boom

In order to achieve optimal audio quality with the different headset types it is recommended to select
the corresponding headset profile

Changing the headset profile

About this task

The default setting is microphone on a boom, that is, the audio is optimized for using a headset with
microphone on a boom. Use the following procedure to change the headset profile in the menu.

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Soft key bar

Active area

Header bar

Status bar

Avaya 3730 DECT handset overview

Procedure

1. Select Headset.

2. Select the corresponding headset profile from the following list:

• Mic on boom

• Mic on cable

• Hearing protection

• Customized headset profile: Only visible if the headset profile has been configured in

the WinPDM or Device Manager.

3. Press Select.

Icons and text in the display

All functions and settings available to the user are shown as icons and text in the display. The icons
and text in the display indicate functions and settings to which you have access. The display
normally displays date and time, the Owner ID and telephone number. The Owner ID can manually
be set by the user.

Figure 2: Example of a display configuration in stand by mode

Name

Status bar This is the top row that is used for icons which provide information for signal

Header bar This row displays the current date, headset connection, Bluetooth connection,

Active area This row contains information such as, profiles, the name of the system to which

July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office 16

Description

strength, missed call, new message, phone lock, key lock, sound off, time and
battery status. This row is always visible in all screens.

and system connection.

the handset is connected. A user identity provided from the system and/ or an
Owner ID can also be displayed if configured in the Settings menu. This is also
the area for pop up text for example, missed calls or to confirm an action.

Table continues…

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Icons and text in the display

Name Description

Soft key bar This row is used for soft keys that can be used as shortcuts for functions in the

handset.

Scroll bar This is the bottom row that is placed to the right side of the active area. It

becomes visible when a menu screen has more than six menus, or if the
complete text in a message cannot be displayed on the screen simultaneously.

Icons

Icon Name Description

Signal strength This icon is visible in the upper left

corner. The staples shown in
display depends on the signal
strength.

Full battery This icon is displayed in upper

right corner.

Low battery warning This icon is shown when the

battery has 10% or less remaining
capacity left.

Empty battery warning This icon is flashing when the

battery has 5% or less remaining
capacity left.

Sound off This icon is displayed when the

Sound off key or Mute is pressed.

This icon is displayed when the
Sound off key is pressed and
when the handset with the in
charger function Sound off
enabled, is placed in a charger.

Microphone off This icon indicates a silenced

microphone. It is displayed after a
long press on the Sound off key,

Mute during a call.

Silent volume This icon is displayed when the

volume has been set to Silent.

Loudspeaking This icon is displayed in the soft

key bar during a call. Pressing this
icon turns on the loudspeaker.

Loudspeaking off This icon is displayed after the soft

key for Loudspeaking icon has
been pressed. Pressing this icon
turns off the loudspeaker.

Table continues…

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Avaya 3730 DECT handset overview

Icon Name Description

Voicemail message This icon is displayed in the status

bar when there are voicemails.
The icon remains until voicemail
has been listened to.

This icon is displayed in the
message inbox when there are
voicemails. The icon remains until
voicemail has been listened to.

Key lock This icon indicates a locked

keypad.

Locked entry This icon indicates that the contact

cannot be edited or deleted by the
user.

Phone lock This icon indicates a locked

handset.

Headset This icon indicates that a corded

headset is connected to the
handset.

Outgoing call This icon is added to all outgoing

calls in the call list.

Menu Icons

Icon

Incoming call This icon is added to all answered

calls in the call list.

Missed call This icon is added to all missed

calls in the call list.

Missed call This icon indicates missed calls in

the status bar.

WinPDM/Device Manager
communication

Name Description

Contacts Contains all names or numbers in

This icon is visible when handset
is communicating with WinPDM or
Device Manager via advanced
charger.

the Contacts list.

In addition, a company
phonebook* with up to 500 entries
can be downloaded to the handset
via the WinPDM.

Table continues…

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Icon Name Description

A central phonebook* can also be
accessed from the Contacts
menu.

The asterisk (*) denotes system
dependency.

Calls Contains call lists, call time, and

call services*. Call services is
configured in the WinPDM or
Device Manager.

The asterisk (*) denotes system
dependency.

Settings Contains personal handset

settings such as changing the ring
volume, selecting language.

373x Keys and buttons

Icons and text in the display

Icon Name Description

Off-hook key This key is used for connecting

calls. One short press in standby
mode opens the call list.

On-hook and On/Off key This key is used for disconnecting

calls and returning to main screen.
A long press in standby mode
switches the handset on or off.

Navigation/Confirmation Key This key is used to step in the

menu and when working in text
mode. The picture on the left
shows how to press the navigation
key to step left or right and up or
down in the menu. The navigation
key can be programmed. Down is
a shortcut to Call contact. During
a call the volume can be increased
or decreased by pressing up and
down on the navigation key.

Sound off key A long press on the key in idle

mode, changes between ring
signal on or off. At incoming call, a
short press on the key silences the
ring signal. During a call, a long
press on the key changes
between microphone on or off.

Table continues…

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d e f è é ê ë 3

w x y z 9

#

Space + * 0

p q r s b 7

m n o ñ ô ö oe 6

a b c à â æ ç 2

j k l 5

Avaya 3730 DECT handset overview

Icon Name Description

Key lock, and Upper and Lower
case key

Soft keys The three Soft keys are located

This key is to lock the keypad in
combination with the soft key
Lock. It is also for switching
between upper and lower case
and digits.

just beneath the display. The
functions of each soft key is
indicated by text in the display just
above the keys.

The middle soft key is by default
configured to access the Contacts
list, but can be configured to
access the Central phonebook or
the Contacts menu instead. The
soft key is configured in the
handset using WinPDM or Device

Manager.

373x Alphanumeric Keys

Figure 3: Available characters

In standby mode, and number input mode

• A short press on a key enter the digits 0 - 9 and the characters * and #.

• A long press on the 0 key adds a "+" to the number.

• Enter a pause in number input mode by a long press on the # -key. A pause is indicated by a P
in the display.

• A long press on the * - key changes the tone sender on. Tone sender on is indicated by a T in
the display.

In text input mode

July 2017 Using 3730 DECT Handsets with Communication Manager and IP Office 20

• A short press on a key 0-9, displays the first available character on that specific key. The
marked character is selected after a timeout, or when another key is pressed.

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Icons and text in the display

• To change to upper or lower case, press the * -key before entering the character. The * -key
can also be used to display only the digits.

• To add space in the text, make a short press on key 0.

• The first character entered in a message, or when adding or editing a name in the Contacts
menu, is an upper level character. This upper level character is followed by lower level
characters, unless the * -key is pressed before entering the character. To switch between Abc,
ABC, abc, and 123 the * -key is pressed.

• A long press on the # -key displays special characters.

• A long press on the * -key opens a menu to change writing language. (Default follows the menu
language setting).

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Chapter 3: Menu Tree

- Call list

- Missed calls

- Call time

- Call services

7891 01:30
7827 03:35
7682 05:26
7845 20-Oct-13

|
|

- Call

- More

- Back

>

- Time of call

- Edit number

- Save number

- Delete

- Delete all

>
>

>
>

>

7682 05:26

7845 23-Sep-03

- Call

- More

- Back

>

Total call time:
03:47:06

Last call:
00:00:07

Absence*

- Deactivate

- Lunch

- Meeting

- Trip

- Vacation

- Out

- Absence 1

- Absence 2

- Absence 3

- Absence 4

>
>
>
>
>
>
>
>
>
>

- Divert calls*

- Internal

- External

- No reply

- When busy

>
>
>

>

* Visible if defined in the WinPDM.

Calls

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Contacts

- Call contact

- Add contact

- Edit contact

- Delete contact

- Central phonebook*

- Search

- From contact list

- New

- From Call list

- Name

- Work number

- Mobile number

- Other number

- Search

- From contact list - Name

- Work number

- Mobile number

- Other number

- Search

- From contact list

- Search by name

- Search by number

- Last result

- Call

- More

- Back

- View contact

- Add to contacts

>

>

>

>

>

>

>

>

>
>

>
>

* System dependent.

>

>

>

>

Contacts

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Menu Tree

Note:

The Call contacts menu can also be accessed by pressing the soft key in idle mode.

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Settings

- Sound & Alerts

- Locks

- Display

- Time & Date

- Answering

- Language*

- Owner ID

- Volume

- Ring signals

- Vibrator alert

- Key sound

- Automatic key
lock

- Phone lock

Dansk, Nederlands,
English, etc

- Answering key

- Answering behaviour

- Time format

- Date format

- Screen saver

- Brightness

- Font style

- Any key

- Automatically

- Loudspeaking

- dd month yy

- month dd yyyy

- yyyy-mm-dd

- mm/dd/yyyy

- dd/mm/yyyy

- dd-mm-yy

- dd.mm.yy

- hh:mm (am/pm)

- hh:mm

- Information

- Black

- Normal

- Power save

- Normal

- Bold

- Internal call

- External call

- Callback

- Auto phone lock

- Change PIN code

- On

- On in charger

- Off

- On

- On if silent

- Off

- Click

- Tone

- Silent

>

>

- Black also in call

- In charger

- No action

- Switch off

- Sound off

- On

- Off

- System - Change system

- Subscribe

- Unsubscribe

- Rename system

- Priority

- Headset

- Mic on boom

- Mic on cable

- Automatically

- System 1

- System 2

|

|

>
>
>
>

>

* System dependant

- Call key

- On except calls

- Priority call

Settings

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