Avaya 3720 User Manual

Avaya 3720 DECT Telephone

connected to Avaya Aura® Communication Manager and IP Office

User Guide

21-603360

11/2010

Issue 3.0

Notice

While reasonable efforts were made to ensure that the inform ation in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full legal page information, please see the complete document, A v aya Legal Page for Hardware Documentation, Document number 03-600759.

To locate this document on our Web site, simply go to

http://www.avaya.com/support

the search box. Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or informa tion described or o f fered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warran ty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyrigh t and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense un der the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or t o ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Software License

USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WE BSITE AT

http://support.avaya.com/LicenseInfo/

YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT.

Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. “Designated Processor” means a single stand-alone computing device. “Server” means a Designated Processor that hosts a software application to be accessed by multiple users. “Soft w are” means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. “Hardware” means the standard hardware Products, originally sold by Avaya and ultimately utili zed by End User.

License Type(s):

Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through elect roni c mean s established by Avaya specifically for this purpose.

and search for the document number in

(“GENERAL LICENSE TERMS”). IF

Third-party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements (“Third Party Components”), which may contain terms that expand or limit rights to use certain portions of the Product (“Third Party Terms”). Information identifying Third Party Components and the Third Party Terms that apply to them is available on Avaya’s Web site at:

http://support.avaya.com/ThirdPartyLicense/

Interference

Using a cell, mobile, or GSM telephone, or a two-way radio in close proximity to an Avaya IP Telephone might cause interference.

Security

See http://support.avaya.com/security vulnerabilities in Avaya products. See http://support.avaya.com latest software patches and upgrades. For information about secure configuration of equipment and mitigation of toll fraud threats, see the Avaya Toll Fraud and Security Handbook at http://support.avaya.com

to locate and/or report known

to locate the

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Sensitive Electronic Environment (EU/EFTA only) . . . . . . . . . . . . . . . 7

Regulatory Compliance Statements (EU/EFTA only) . . . . . . . . . . . . . . 8

Always dispose of old equipment correctly - keep our environment tidy (EU/EFTA only)9

Regulatory Compliance Statements (USA and Canada only). . . . . . . . . . 9

Frequency Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Environmental Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Functions and Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Avaya 3720 DECT Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Chargers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Desktop Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Charging the telephone in Desktop charger . . . . . . . . . . . . . . . . . 19

Rackmount Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Icons and Text in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Keys and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Off-hook Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

On-hook, and On/Off Key . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Navigation Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Sound Off Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Key Lock and Upper/Lower Case Key . . . . . . . . . . . . . . . . . . . . 24

Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Alphanumeric Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Belt Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Telephone lanyard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Leather Casing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

In Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Avaya 3720 DECT Telephone - User Guide 10/2010 3

Contents

Switch the Telephone On/Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Turn the Audible Signal On/Off . . . . . . . . . . . . . . . . . . . . . . . . 34

Lock/Unlock the Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Lock/Unlock the Keypad in Idle mode . . . . . . . . . . . . . . . . . . . . 34

Lock/Unlock the Keypad during a call . . . . . . . . . . . . . . . . . . . . 35

Lock/Unlock the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Answer a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Decline a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

End a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Outgoing Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Dial a Number (Pre-Dial). . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Dial a Number directly (Post-Dial) . . . . . . . . . . . . . . . . . . . . . . 37

Dial a Number from the Call list. . . . . . . . . . . . . . . . . . . . . . . . 37

Dial a Number from the Local Phonebook . . . . . . . . . . . . . . . . . . 37

Dial a Name from the Central Phonebook . . . . . . . . . . . . . . . . . . 38

During A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Adjust the Volume during a Call . . . . . . . . . . . . . . . . . . . . . . . 38

Open Contacts during the Call . . . . . . . . . . . . . . . . . . . . . . . . 38

Turn the Microphone on/off during a Call . . . . . . . . . . . . . . . . . . 39

Start a New Call during Conversation . . . . . . . . . . . . . . . . . . . . 39

Switch between Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

End a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Transfer a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Transfer to new Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Starting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

DTMF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Loudspeaking Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Call Diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

General Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Check the Voice Mail inbox . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Menu Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Call List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Call Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

4 Avaya 3720 DECT Telephone - User Guide 10/2010

Call Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Call Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Add Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Edit Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Delete Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Central Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Sound and Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Time & Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Phone Lock settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Change the Menu Language . . . . . . . . . . . . . . . . . . . . . . . . . 53

Change Owner ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

In Charger Actions when in Call . . . . . . . . . . . . . . . . . . . . . . . 53

In Charger Actions when not in Call . . . . . . . . . . . . . . . . . . . . . 54

System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Device info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Advanced Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Admin menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

System Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Operation Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Accessibility and Voice Quality. . . . . . . . . . . . . . . . . . . . . . . . . . 61

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Charge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Replace the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Attach the Hinge-type Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Avaya 3720 DECT Telephone - User Guide 10/2010 5

Contents

6 Avaya 3720 DECT Telephone - User Guide 10/2010

Important Safety Information

Read this chapter before using the Avaya 3725 DECT Telephone or Avaya 3720 DECT Telephone.

For safe and efficient operation of the telephone, observe the guidelines given in this manual and all necessary safety precautions when using the telephone. Follow the operating instructions and adhere to all warnings and safety precautions located on the product, the Quick Reference Guide and this User Manual.

This product shall only be used with the following batteries: Avaya 3725 DECT Telephone:

No. 700466691: DECT 3725 HANDS. BATTERY PACK

Avaya 3720 DECT Telephone:

No. 700466683: DECT 3720 HANDS. BATTERY PACK Chargers shall only be connected with power adapters included in the following charger kits:

Basic Charger:

Important Safety Information

No. 700466253: DECT HS. BASIC CHARGER KIT EU No. 700466261: DECT HANDSET BASIC CHARGER KIT UK/NAR/AU

Advanced Charger:

No. 700466279: DECT HS. ADV CHARGER KIT EU No. 700466287: DECT HS. ADV CHARGER KIT UK No. 700466295: DECT HS. ADV CHARGER KIT NAR No. 700466303: DECT HS. ADV CHARGER KIT AU

Sensitive Electronic Environment (EU/EFTA only)

Only use this product in countries where the appropriate authorities have given their authorisation.

The CE symbol on the product certifies its conformity with the technical guidelines concerning user safety and electromagnetic compatibility valid at the time of approval; in accordance with European directive No. 1999/05/EC.

The product Avaya 3725 DECT Telephone complies with IP44; the product Avaya 3720 DECT Telephone complies with IP42 - both according to IEC 529 / EN 60 529.

Avaya 3720/3725 DECT Telephone - User Guide 11/2010

Any radio-based equipment can potentially cause interference with other equipment and can be interfered from other equipment. This also applies for DECT equipment. However due to the very low transmission power level the changes for interference are very small. Research proves that operational DECT phones normally do not influence electronic equipment. However some precautions must be taken into account for sensitive electronic equipment, such as sensitive laboratory equipment. When DECT phones operate in straight nearness of sensitive electronic equipment, incidental influence can appear. You are advised not to place the DECT phone on or close (less then 10 cm) to this kind of equipment, even in standby mode.

Regulatory Compliance Statements (EU/EFTA only)

Permission and Conformity

We, Avaya Inc., declare that the product line DECT R4 concurs with the basic requirement s and other relevant provisions of EU Directive 1999/5/EU concerning radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity.

Intended use

This equipment is intended for connection to radio interfaces (DECT) of Avaya PABX systems. It is compliant with the essential requirements of the EU-Directive 1999/5/EU (Radio and

Telecommunication Terminal Equipment, R&TTE). Due to the differences of the individual public networks and network operators this compliance

does not by itself give an unconditional assurance of successful operation at every network termination point. For the time being we are not aware of any network on which the equipment will not work due to its design.

In the event of problems, you should contact your equipment supplier or your Avaya service. The conformity declaration can be accessed at the following Internet address:

http://w

or search the index using the key term "Conformity".

ww.avaya.com/gcm/emea/de/includedcontent/conformity.htm

8 Avaya 3720/3725 DECT Telephone - User Guide 11/2010

Important Safety Information

Always dispose of old equipment correctly - keep our environment tidy (EU/EFTA only)

Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose of these items together with unsorted municipal waste (household waste). In order to protect the environment, public collection points have been set up to ensure the correct disposal of old electrical and electronic equipment marked with this symbol.

To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources, it is also possible to participate in Avaya’s used equipment return system. This system ensures the correct recycling of old equipment as well as the re-utilisation of individual components.

Regulatory Compliance Statements (USA and Canada only)

Portables without

Portables with Bluetooth

Bluetooth

FCC ID:BXZDH4 FCC ID:BXZDH4BL IC: 3724B-DH4 IC: 3724B-DH4BL US: 9FVW4NANDH4 US: 9FVW4NANDH4

FCC compliance statements

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

● Reorient or relocate the receiving antenna.

● Increase the separation between the equipment and receiver.

● Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

● Consult the dealer or an experienced radio/TV technician for help.

Avaya 3720/3725 DECT Telephone - User Guide 11/2010

Privacy of communications may not be ensured when using this cordless telephone. Use of non-manufacture approved accessories may violate the FCC RF exposure guidelines

and should be avoided.

Exposure to Radio Frequency Signals

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device complies with FCC SAR limit of 1.6 W/kg. The maximum SAR value measured when used at the ear, and when worn on the body using belt clip:

SAR values

Head 0.104 W/Kg 0.072 W/Kg Body worn 0.029 W/Kg 0.036 W/Kg

This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.

With Bluetooth Without Bluetooth

Information to User

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause

undesired operation.

Modifications

Changes or modifications to the equipment not expressly approved by the p arty responsible for compliance could void the user’s authority to operate the equipment.

Hearing Aid Compatibility

This equipment is hearing aid compatible (HAC).

IC Requirements for Canada

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la Classe B conforme á la norme NMB-003 du Canada.

10 Avaya 3720/3725 DECT Telephone - User Guide 11/2010

Frequency Range

The telephone is a radio transmitter and receiver. When it is on, it receives and sends out radio frequency (RF) energy. The telephone operates on different frequency ranges depending on market and employs commonly used modulation techniques:

Power Supply

The mains voltage of the adapter should match the local mains voltage, this can be 110 V or 230 V. Check if both voltages do match before installing the charger and adapter.

Important Safety Information

EU 1880-1900 MHz USA 1920-1930 MHz LA 1910-1930 MHz BR 1910-1920 MHz

Safety Precautions

● Do not open the cordless telephone or charger, this could expose you to high voltages.

Have all repairs carried out by authorized service personnel.

● Avoid volume levels that may be harmful to your hearing. Exposure to excessive sound

pressure from a telephone's earpiece or headset may cause permanent hearing loss.

● Do not allow the charger and the battery contacts to come into contact with conductive

objects such as keys, paper clips, rings or bracelets.

● Do not allow the cordless telephone and charger to come into contact with water or

chemicals.

● Only use the plug-in AC adapter and battery type supplied.

● Do not use AC adapters which are visibly damaged (cracked or broken housing) and keep

the ventilation slits on the plug-in AC adapters free.

● Do not use the cordless telephones in vehicles or in hazardous locations.

● This product contains magnetic material. Be aware that small metallic objects may stick for

example to the loudspeaker. This may deteriorate the audio quality and can be harmful.

● Save this manual. It includes important safety information and operating instructions.

Save all instructions for future reference.

Avaya 3720/3725 DECT Telephone - User Guide 11/2010

● Position the electrical cord to the AC power supply where it is least likely to be subjected to

damage or stress.

● Remove the electrical cord from an outlet by pulling gently on the AC adapter, not by

pulling the cord.

● Remove the battery before cleaning the telephone to reduce risk of electric shock.

● Unplug the battery charger from a power source before cleaning the telephone to reduce

risk of electric shock.

● Do not use auxiliary equipment with the telephone which is not exclusively recommended

by the manufacturer, see Accessories

on page 18. The use of any auxiliary equipment not recommended by the manufacturer may result in fire, electric shock, or injury, and will void the warranty.

● Do not expose the telephone to open flame.

● Do not expose the telephone and the charger to direct sunlight for long periods. Keep the

telephone and charger away from excessive heat and moisture.

● Do not allow heavy objects to fall on the telephone.

● Do not allow children to play with the product packaging material. Product packaging

material is often small and may present a choking hazard.

Usage

Like all other cordless telephones, this cordless telephone uses radio signals which do not guarantee a connection set-up under all circumstances. Generally, you should therefore not rely exclusively on cordless telephones when making indispensable calls (for example, medical emergencies).

● Do not allow children to play with the telephone. It is not a toy. Children could hurt

themselves or others. Children could also damage the telephone.

● Do not expose to prolong light.

12 Avaya 3720/3725 DECT Telephone - User Guide 11/2010

Environmental Requirements

Cordless Telephone

● Use the telephone in temperatures between 0

● Avoid exposing the telephone for direct sunlight or close to other heat sources.

● Do not expose the telephone to open flame.

● Keep the telephone away from excessive heat and moisture.

● Avoid sudden temperature changes to prevent condensation in the telephone. It is

recommended to put the telephone into an air tight plastic bag until the temperature is adjusted, for example, when entering or leaving a cold/heated building on a warm/cold day.

● Protect your telephone from aggressive liquids and vapors.

● If the telephone has been exposed for water or condense, remove the battery immedia tely

and let it dry completely before re-inserting the battery.

Important Safety Information

C to +40oC (32oF to 104oF).

● Keep the telephone away from strong electromagnetic fields.

● Do not place a cold telephone in a charger.

Battery

● Do not immerse the battery into water. This could short-circuit and damage the battery.

● Do not expose a battery to an open flame. This could cause the battery to explode.

● Do not allow the metal contacts on the battery to touch another metal object. This could

short-circuit and damage the battery.

● Do not leave a battery where it could be subjected to extremely high temperatures, such

as inside a car on a hot day.

● Use the Desktop Charger or the wall mounted Charging Rack for charging. Charge the

battery for at least one hour the first time you use the battery. Note that the wall mounted charger with a battery pack adapter has to be used if the battery alone is to be charged.

● Do not charge a battery when the ambient room temperature is above 40 ºC or below

+5 ºC (above 104 ºF or below 41 ºF).

● Do not attempt to take a battery apart.

● Do power the telephone off before removing the battery.

Avaya 3720/3725 DECT Telephone - User Guide 11/2010

Chemical Resistance

The alpha and numeric characters printed on the exterior of the telephone have been tested and found resistant to chipping, fading or wearing off when the telephone is treated with common cleaners and disinfectants or perspiration. The following chemicals have shown no harmful effect:

● 3% Hydrochloric Acid

● M-alcohol (70% Methylated Ethanol)

● 60% Chlorhexidin 0.5 mg/ml

Acetone can be damaging to the plastic casing of the telephone and should not be used.

14 Avaya 3720/3725 DECT Telephone - User Guide 11/2010

Introduction

This document describes features and settings available for the Avaya 3720 DECT Telephone. The cordless telephone is designed to be used in of fice environment an d has high qualit y voice.

Introduction

Read the Important Safety Information For software download and parameter set up, read the Installation and Administration Manual,

DECT R4.

Quick Reference Guide

To get a quick overview on the basic functions of your telephone, see Quick Reference

Guide on page 65. Because of its handy format you can place a print-out next to your telephone

as a quick reference.

Functions and Accessories

Functions

● Local phonebook (250 contacts)

● Central phonebook

● Company phonebook

● Vibrator

on page 7 before using the telephone.

● Headset connector

● Microphone on/off during call

● Loudspeaking function

● Centralized Management

Note:

Note: Use of the functions Central phonebook and Centralized Management are

system depending.

Accessories

● Basic Charger

● Advanced Charger

● Rackmount Charger

● Leather case

Avaya 3720 DECT Telephone - User Guide 11/2010

● Belt Clip

● hinge-type

● Telephone lanyard

● Headset with microphone on boom

● Headset with microphone on cable

16 Avaya 3720 DECT Telephone - User Guide 11/2010

Descriptions

Figure 1: Description of the cordless telephone

Descriptions

1. Headset connector The headset connector is for connecting a

headset. The connector is protected against dust by using the headset connector cover.

2. Left Soft key Used with GUI

3. Middle Soft key Used with GUI

4. Right Soft key Used with GUI

4 3

8. Voice mail access To listen to a voice mail

9. Key lock and Upper/Lower case Combined key lock and Upper/Lower Case

10. Space To add space between text

11. Sound off Turn off/on audible signals in idle mode,

silencing the ring signal at incoming call, and also to turn the microphone on/off during a call.

Avaya 3720 DECT Telephone - User Guide 11/2010

5. On-Hook; On/Off key

Combined button; to end a call, to return to idle mode, and to switch the telephone on/off by long press

6. Navigation key Navigation key with Left, Right, Up, Down

7. Off-Hook key To answer a call and to pre-dial a number,

and to post-dial.

Avaya 3720 DECT Telephone

Important:

Important: The telephone may retain small magnetic objects around the microphone or the

speaker region.

Case

12. LED

Indicates incoming call and charging

13. Display The full graphic type display is 112 pixels

wide and 115 pixels high. The display is monochrome black and white, with backlighting.

The plastic cover parts are made of durable PC/ABS material.

Antenna

The antenna is integrated inside the telephone.

Loudspeaker

The cordless telephone has a separate loudspeaker for the loudspeaking function. It is placed on the back side of the cordless telephone.

Microphone

The microphone is placed on the front bottom side of the telephone.

Clip

There are two different belt clip options to the cordless telephone; a hinge-type clip (standard) or no clip, which makes it possible to use the cordless telephone without any clip on. Use the clip to attach the telephone to a belt or similar.

Battery

The battery is a rechargeable Li-lon battery, placed under a battery cover. See Replace the

Battery on page 62.

18 Avaya 3720 DECT Telephone - User Guide 11/2010

The battery is fully charged within four hours. See Charge the Battery on page 62.

Chargers

Desktop Charger

Figure 2: Desktop chargers

Descriptions

Advanced

Basic

There are two desktop chargers available, one Basic charger that will only charge the cordless telephone, and one Advanced Charger with advanced functionality to download new software and synchronize parameters. The cordless telephone is fully operational while placed in the charger.

The Basic Charger is delivered with a plug-in power supply and is connected into an ordinary wall socket. The Advanced Charger is delivered with a power supply adapter. The adapter is connected with a power cord to the wall socket and the Charger itself is supplied from the adapter.

See also Installation and Administration Manual, DECT R4.

Note:

Note: Only use the charger within the temperature range of +5 °C – +40 °C (+41 °F –

+104 °F).

Important:

Important: Only use the provided power supply, see Installation and Administration Manual,

DECT R4.

Charging the telephone in Desktop charger

When the charger is connected to external power supply, normal operation is done as follows:

Avaya 3720 DECT Telephone - User Guide 11/2010

Telephone charging

1. Place a cordless telephone in the charging slot to start charging.

Telephone disconnection

1. First, tilt the telephone forwards.

2. Then, lift the telephone upwards.

Note:

Note: Do not try to lift the telephone upwards before tilting it forwards.

Rackmount Charger

The Rackmount Charger is used for charging several cordless telephones, to synchronize parameters, and for software download.

The built in power supply can charge up to six cordless telephones. See Installation and Administration Manual, DECT R4.

20 Avaya 3720 DECT Telephone - User Guide 11/2010

Icons and Text in the Display

All functions and settings available to the user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access. The display normally shows date and time, the Owner ID and telephone number. The Owner ID can manually be set by the user.

Figure 3: Example of a display configuration in idle mode

31/12/2010

Descriptions

System A

123456

Figure notes:

1. Status bar 4. Scroll bar

2. Header bar 5. Soft key bar

3. Active area

The top row (Status bar) is used for icons which give the user information for signal strength, missed call, time and battery status. This row is always visible in all screens.

The next row (Header bar) displays the current date, headset connection, phone lock etc. The next rows (Active area) are used for information such as the name of the system to which

the cordless telephone is connected to. A user identity provided from the system and/or an Owner ID can also be displayed if configured in the Settings menu. This is also a the area for pop up text for example, missed calls or to confirm an action.

The bottom row (Soft key bar) is used for Soft keys. The functions for the Soft keys cannot be changed.

Avaya 3720 DECT Telephone - User Guide 11/2010

Icons

Signal strength icon is visible when the cordless telephone is

connected to a system. The bars shown in display depends on the signal strength.

Full Battery icon is displayed in the upper right corner.

Low battery icon is shown when the battery only has 5% of its

capacity left. The icon is flashing when the battery capacity is equal to, or lower, than 5%.

Sound off icon is shown when the Sound off key is pressed.

Ring volume silent icon is displayed when the volume is set

to silent.

Microphone off icon indicates a silenced microphone. It is displayed after a long press on the Sound off key during a call.

Loudspeaking icon is displayed in the soft key bar during a call. Pressing this icon will activate the loudspeaking mode.

Loudspeaking off icon is displayed after the soft key for Loudspeaking icon has been pressed. Pressing this icon will deactivate the loudspeaking mode.

Key lock icon indicates a locked keypad.

Phone lock icons indicates a locked telephone.

Headset icon indicates that a corded headset is connected to

the telephone.

Outgoing call icon is added to all outgoing calls in the call list.

Incoming call icon is added to all answered calls in the call

list.

22 Avaya 3720 DECT Telephone - User Guide 11/2010

+ 51 hidden pages