Avaya 3701 User Manual

Avaya Communication Manager

Avaya 3701 User Guide

16-601623

Issue 3

October 2008

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document may be incorporated in future releases.

For full support information, please see the complete document, Avaya Support Notices for Software Documentation, document number 03-600758.

To locate this document on our Web site, simply go to

http://www.avaya.com/support

the search box.

Documentation disclaimer

Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User.

Link disclaimer

Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Warr ant y

Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the following Web site:

http://www.avaya.com/support

Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law.

Avaya support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support

and search for the document number in

Important Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Sensitive Electronic Environment (Europe only) . . . . . . . . . . . . . . . . 7

Authorisation and conformity (Europe only) . . . . . . . . . . . . . . . . . . 7

Always dispose of old equipment correctly (Europe only) . . . . . . . . . . . 8

FCC Notices (U.S. only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Health and Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Avaya 3701 Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Installation Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Commissioning your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . 11

Important Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Charging and Discharging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Important Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Charging and Discharging . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Charging the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Charging and Operating Times . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Charge Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Battery Capacity Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Charge Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Initial Setup and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Telephone Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Keys and Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Display Arrangement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Text Line/Softkey Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Illumination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Softkeys and the Cancel Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

The Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Softkey: Arrow Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Softkey: OK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Softkey: Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Softkey: Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Softkey: Esc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Cancel Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Example: Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Example: Telephone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Issue 3 October 2008 3

Contents

Entering a Telephone Number . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Telephone On / Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Loudspeaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Muting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Making a Call from the Last Number Redial List . . . . . . . . . . . . . . . . 23

Making a Call from the Telephone Book . . . . . . . . . . . . . . . . . . . . . 24

Making a Call from the Caller List . . . . . . . . . . . . . . . . . . . . . . . . 24

Making a SOS-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Muting Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Changes During a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Most common features described below are available for the DECT set . . . 26

Placing a call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Call Enquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call Waiting / Answering second Call . . . . . . . . . . . . . . . . . . . . . . 27

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Message waiting indication for Voicemail . . . . . . . . . . . . . . . . . . . . . . 28

The Menus: Operating Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Menu Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Menu Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Menu: Telephone Book Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Entering Characters / Names . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Adding a New Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Editing an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Deleting an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Deleting all Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Quick Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Transferring Phone Numbers to the Telephone Book . . . . . . . . . . . . . 33

Menu: Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Menu: Key Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Key Lock On / Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Menu: Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Accepted and Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

4 Avaya 3701 User Guide

Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Menu: Ringer Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Melody: Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Melody: External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Melody: VIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Menu: Volume Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Earpiece . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Hands-free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Menu: System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Registration Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Registering the Telephone to the DECT System . . . . . . . . . . . . . . . . 37

Selecting the DECT System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Automatic Search System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Deleting a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Changing a System’s Name and Phone Number . . . . . . . . . . . . . . . . 38

Equipment ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents

Menu: Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

User Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Emergency Call SOS Number. . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Voice Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Attention tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Charger Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Silent Charging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Menu: Security Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Resetting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Clear Phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Changing the PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Read Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Menu: Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Ringer on / off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Silent charging on / off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

User name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Registering / Deregistering . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Toggles the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Key Lock on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Care and Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Menu Tree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Issue 3 October 2008 5

Contents

6 Avaya 3701 User Guide

Important Safety Information

Sensitive Electronic Environment (Europe only)

Only use this product in countries where the appropriate authorities have given their authorisation.

The CE symbol on the product certifies its conformity with the technical guidelines concerning user safety and electro-magnetic compatibility valid at the time of approval; in accordance with European directive No. 1999/05/EC.

This product complies with IP50 - according to IEC 529 / EN 60 529. Any radio-based equipment can potentially cause interference with other equipment and can be

interfered from other equipment. This also applies for DECT equipment. However due to the very low transmission power level the changes for interference are very small. Research proves that operational DECT phones normally don't influence electronic equipment however some precautions must be taken into account for sensitive electronic equipment e.g. sensitive laboratory equipment. When DECT phones operate in straight nearness of sensitive electronic equipment incidental influence can appear. You are advised not to place the DECT phone on or close (less then 10 cm) to this kind of equipment, even in standby mode.

Authorisation and conformity (Europe only)

We Avaya GmbH & Co. KG declare that the product Avaya 3701 Telephone concurs with the basic requirements and other relevant provisions of EU guideline 1999/5/EU (R&TTE).

This device is suitable for connection to the radio interfaces (DECT™) of Avaya telecommunications systems and fulfils the basic requirements laid out in EU Guideline 1999/5/ EU (Radio and Telecommunication Terminal Equipment, R&TTE). Due to its construction, this device is not suitable for direct operation on interfaces to public telecommunications networks. In the unlikely event of any problems during operation, please contact your dealer or system administrator.

The conformity declaration can be accessed under the following Internet address:

www.avaya.de/gcm/emea/de/includedcontent/conformity.htm

term "Conformity". This device operates in accordance with the DECT™ system with a frequency range of 1880 to

1900 MHz. The allocation of this frequency range in the frequency utilisation plan is initially valid until 2008 and will be extended in accordance with European harmonisation.

or search the index under the key

Issue 3 October 2008 7

Always dispose of old equipment correctly - keep our environment tidy (Europe only)

Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose of these items together with unsorted municipal waste (household waste). In order to protect the environment, public collection points have been set up to ensure the correct disposal of old electrical and electronic equipment marked with this symbol.

To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources, it is also possible to participate in Avaya’s used equipment return system. This system ensures the correct recycling of old equipment as well as the re-utilisation of individual components.

FCC Notices (U.S. only)

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Modifications not expressly approved by this company could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

z Reorient or relocate the receiving antenna. z Increase the separation between the equipment and receiver. z Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

8 Avaya 3701 User Guide

Health and Safety Information

Exposure to Radio Frequency (RF) Signals: The wireless phone is a radio transmitter and receiver. It is designed and manufactured not to

exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on the safety standards previously set by both U.S. and international standards bodies. These standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.

This device and its antenna must not be co-located or operating in conjunction with any other antenna or transmitter.

This EUT has been shown to be capable of compliance for localized specific absorption rate (SAR) for uncontrolled environment/general population exposure limits specified in ANSI/IEEE Std. C95.1-1992 and had been tested in accordance with the measurement procedures specified in FCC/OET Bulletin 65 Supplement C (2001) and IEEE 1528-2003

Important Safety Information

Power Supply

The mains voltage of the adapter should match the local mains voltage, this can be 110 V or 220 V. Check if both voltages do match before installing the charger and adapter.

Safety Precautions

z Do not open the handset or charger, this could expose you to high voltages. Have all

repairs carried out by authorized service personnel.

z Do not allow the charger and the battery contacts to come into contact with conductive

objects such as keys, paper clips, rings or bracelets.

z Do not allow the handset and charger to come into contact with water or chemicals. z Only use the plug-in AC adapter and battery type supplied. z Do not use AC adapters which are visibly damaged (cracked or broken housing) and keep

the ventilation slits on the plug-in AC adapters free.

z Do not use the handsets in vehicles or in hazardous locations. z This product contains magnetic material. Be aware that small metallic objects may stick for

example to the loudspeaker. This may deteriorate the audio quality and can be harmful.

Issue 3 October 2008 9

Usage

Like all other cordless telephones, this handset uses radio signals which do not guarantee a connection set-up under all circumstances. Generally, you should therefore not rely exclusively on cordless telephones when making indispensable calls (e.g. medical emergencies).

Avaya 3701 Telephone

This telephone is only supported on the Avaya DECT systems (IP DECT or DECT R2 system). DECT telephone features include:

z Speakerphone z Illuminated display (green) z SOS (Emergency) key for speed dialing an emergency number z Phone number lists and Voice Mail indication z Personal telephone book with 50 entries in every handset z Mute Capability z 10 possible ring tones z 4-level field strength display z Adjustable Speaker and telephone volume, 3-level z Manual key lock z Temporary ring tone muting z Silent charging z 12 menu languages

- Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish and Swedish. However, in the Czech and Norwegian language mode some menu items may appear in the English language

z Illuminated 3-line graphic display (96 x 33 pixels), variable 3-level contrast z Stand-by time: > 100 hrs z Talk time: > 10 hrs z Batteries: 3 AAA (NiMH) included with phone z Charge time: max. 6 hours for empty batteries z Weight: 138g incl. batteries z Dimensions (L x B X H): 146 x 55 x 28 mm

10 Avaya 3701 User Guide

Installation

Installation Location

Place the charger on a flat, even surface. Do not install the charger, telephone and accessories in the proximity of:

z Water, moisture or damp areas. z Sources of heat, direct sunlight or unventilated areas. z Devices which generate strong magnetic fields, electrical appliances, fluorescent lamps,

computers, radios, televisions or fax and telephones.

z Areas where the telephone can be covered, its ventilation is impaired and liquid can get

inside. Areas where there is excessive dust and areas subject to vibration, shock or extreme temperature fluctuations.

z Install / keep the telephone and accessories out of reach of small children.

Installation

Commissioning your Telephone

Your telephone is only operational after the batteries have been charged. You can then use the telephone to make and receive calls.

Issue 3 October 2008 11

Placing the batteries in the telephone

Note:

The battery compartment is on the back of the telephone. It takes the three type AAA batteries which are supplied.

Opening the battery compartment cover: Insert a suitable item (e.g. the top of a ballpoint pan) into the hole at the bottom of the compartment cover(1). Push it in and lift the cover at the same time (2).

Inserting the batteries:

Insert the batteries in the battery compartment, taking care to observe the correct polarity. The + - poles of the batteries must correspond to the + - markings in the battery compartment.

Closing the battery compartment cover:

Replace the cover by placing it on the compartment at a slight angle (1) and pressing it down until it clicks into place (2).

Note: If the batteries are inserted incorrectly, the telephone will not function, and may be damaged.

Important Battery Information

Note: Use only rechargeable AAA NiMh battery of typical 800 mAh, 1.2 V. Never use a

battery which is damaged or worn out.

Heat or cold reduces the performance and life of the batteries. It is possible that a telephone with hot or cold batteries can be temporarily out of operation even if the batteries are fully charged.

Used batteries should be disposed of in accordance with local authority regulations. Do not throw batteries in a fire.

12 Avaya 3701 User Guide

Charging and Discharging

The batteries can be charged and discharged hundreds of times. If the operating time (i.e. talk and standby time) is significantly shorter than usual, then it is time to replace the batteries.

To maintain optimum operating time, the batteries should be discharged from time to time by not placing the telephone in the charger but leaving it switched on until it switches itself off.

Extreme temperatures can influence the charging capability of the batteries.

Installing the Charger

To operate the charger a mains connection is required. Check if the mains voltage matches the adapter mains voltage.

Connect the cable on the plug-in AC adapter to the terminal on the bottom of the charger and plug the AC adapter into the mains socket.

Mains plug

Important Battery Information

Issue 3 October 2008 13

Important Battery Information

Note:

Note: Use only rechargeable AAA NiMh battery of typical 800 mAh, 1.2 V. Never use a

battery which is damaged or worn out.

Heat or cold reduces the performance and life of the batteries. It is possible that a telephone with hot or cold batteries can be temporarily out of operation even if the batteries are fully charged.

Used batteries should be disposed of in accordance with local authority regulations. Do not throw batteries in a fire.

Charging and Discharging

The batteries can be charged and discharged hundreds of times, but sooner or later they will be worn out. If the operating time (i.e. talk and standby time) is significantly shorter than usual, then it is time to replace the batteries.

To maintain optimum operating time, the batteries should be discharged from time to time by not placing the telephone in the charger but leaving it switched on until it switches itself off. Only use this method to discharge the batteries.

Extreme temperatures influence the charging capability of the batteries.

Charging the Batteries

Charge the batteries approximately 6 to 7 hours before using the telephone. This protective measure extends the service life of the batteries.

The maximum power output is only attained after three to five charge and discharge cycles. When replacing the batteries, ensure the correct polarity. Use only rechargeable AAA NiMh

battery of 800 mAh, 1.2V. The manufacturer does not accept liability for malfunctions or damage caused by using other battery types or normal batteries.

14 Avaya 3701 User Guide

+ 32 hidden pages