Avaya 3600 User Manual

IP Office

3600 Series Wireless User Guide

[15-601104] Issue [1] (1 June 2006)

Table Of Contents

Copyright.................................................................................................................................... 1

The Wireless Phone................................................................................................................... 2

About this Guide.......................................................................................................................................2

Important Information about your Phone...................................................................................................3

Phone Usage.......................................................................................................................................3

Cautions ..............................................................................................................................................3

Overview..................................................................................................................................................3

The 3616/3620 Wireless Phone ...............................................................................................................4

The 3626 Wireless Phone........................................................................................................................6

Modes of Operation ...................................................................................................................8

Active Mode .............................................................................................................................................8

Modes of Operation..................................................................................................................................8

Push-to-Talk Mode...................................................................................................................................9

Standby Mode..........................................................................................................................................9

Basic Operation .......................................................................................................................10

Turning the Phone On/Off ......................................................................................................................10

Answering Calls......................................................................................................................................10

Making Calls...........................................................................................................................................11

Locking/Unlocking your Phone...............................................................................................................11

System Feature Activation......................................................................................................................11

Volume Settings.....................................................................................................................................12

Voicemail................................................................................................................................................12

Using the Softkeys................................................................................................................... 13

Overview................................................................................................................................................13

Transfer..................................................................................................................................................14

Conference.............................................................................................................................................14

Hold........................................................................................................................................................14

Mute.......................................................................................................................................................14

Redial.....................................................................................................................................................14

User Preferences .....................................................................................................................15

Setting User Preferences .......................................................................................................................15

Navigate.................................................................................................................................................17

Lock Keys...............................................................................................................................................17

Ring Options ..........................................................................................................................................17

Telephone Ring .................................................................................................................................18

Auxiliary Ring 1 and 2........................................................................................................................19

Phone Options........................................................................................................................................19

Noise Mode........................................................................................................................................19

Key Tones .........................................................................................................................................19

Warning Tones ..................................................................................................................................19

Display Contrast ................................................................................................................................19

Keypad Autolock................................................................................................................................20

System Information ................................................................................................................................20

Extension ...............................................................................................................................................20

Push to Talk...........................................................................................................................................21

Push to Talk Overview.......................................................................................................................21

Using Push to Talk (PTT)...................................................................................................................22

Battery Packs...........................................................................................................................24

Important Information on your Battery Packs and Chargers....................................................................24

Battery Pack Removal and Replacement...............................................................................................24

Low Battery Indication............................................................................................................................25

Chargers ................................................................................................................................................25

Desktop Chargers..............................................................................................................................25

Table Of Contents

Dual Chargers....................................................................................................................................26

Quad Chargers..................................................................................................................................28

General Care............................................................................................................................. 29

General Care of your Phone and Chargers............................................................................................29

Cleaning your Phone and Chargers........................................................................................................29

Notices and Standards............................................................................................................30

Regulatory Information...........................................................................................................................30

Declaration of Conformity.......................................................................................................................30

Radio Frequency Information.................................................................................................................31

Operational Warnings.............................................................................................................................31

Electromagnetic Interference/Compatibility.............................................................................................32

International Certifications......................................................................................................................33

Specific Absorption Rate Information......................................................................................................34

Index.......................................................................................................................................... 35

iii

All efforts were made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Avaya Web Page The world wide web home page for Avaya is: http://www.avaya.com

Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party. For example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s behalf. Be aware that there is a risk of toll fraud associated with your system. If toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Fraud Intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call the Technical Service Center’s Toll Fraud Intervention Hotline at 1.800.643.2353.

Providing Telecommunications Security Telecommunications security of voice, data, and/or video communications is the prevention of any type of intrusion to, that is, either unauthorized or malicious access to or use of, your company’s telecommunications equipment by some party.

Your company’s “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or a person working on your company’s behalf. Whereas, a

“malicious party” is Anyone, including someone who may be otherwise authorized, who accesses your telecommunications equipment with

either malicious or mischievous intent. Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or

packet-based) equipment or interfaces for reasons of:

 Utilization (of capabilities special to the accessed equipment)  Theft (such as, of intellectual property, financial assets, or toll-facility access)  Eavesdropping (privacy invasions to humans)  Mischief (troubling, but apparently innocuous, tampering)  Harm (such as harmful tampering, data loss or alteration, regardless of motive or intent)

Be aware that there could be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company, including but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Your Responsibility for Your Company’s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you – an Avaya customer’s system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

 Installation documents  System administration documents  Security documents  Hardware-/software-based security tools  Shared information between you and your peers  Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your:

 Avaya provided telecommunications systems and their interfaces  Avaya provided software applications, as well as their underlying hardware/ software platforms and interfaces  Any other equipment networked to your Avaya products

Federal Communications Commission Statement Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part

15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, could cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his own expense.

Industry Canada (IC) Interference Information This digital apparatus does not exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada.

Le Présent Appareil Nomérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada.

European Union Declaration of Conformity The “CE” mark affixed to the equipment means that it conforms to the referenced European Union (EU) Directives listed below:

EMC Directive 89/336/EEC Low-Voltage Directive 73/23/EEC

For more information on standards compliance, contact your local distributor.

3600 Series Wireless User Guide Page 1 IP Office [15-601104] Issue [1] (1 June 2006)

The Wireless Phone

About this Guide

This guide describes how to use the features on your Avaya 3616/3620/3626 wireless phone. For additional information on how your wireless phone functions within your phone system, contact your system administrator.

For basic phone settings and functionality, refer to the relevant Quick Reference Guide for your wireless phone.

Further information about Avaya IP Office is available from www.avaya.com/support and also from www.avaya.com/ipoffice/knowledgebase.

3600 Series Wireless User Guide Page 2 IP Office [15-601104] Issue [1] (1 June 2006)

The Wireless Phone

Important Information about your Phone

Phone Usage

 Before you use your wireless phone, the battery pack must be charged.  You can only use your wireless phone with your facility's phone system. It is not a public cellular

phone.

 Keep the phone away from your ear when it is ringing.  The microphone is between FCN and LINE on the front of your phone.

This is a sensitive microphone that works well when the phone is correctly positioned on your ear. There is no need to speak directly into the microphone, however, do not cover it with your hands or cheek when talking.

 The LCD panel displays information about the status of your phone and prompts you about

features.

 If the battery pack is low, you will hear a soft beep and see the empty battery icon on the display.  Improper disposal of battery packs can damage the environment. Dispose of batteries in the

proper way. Take used battery packs to an appropriate collection point for recycling or send them back to your supplier or servicing agent.

 To protect your wireless phone, use a carrying case.

Cautions

 It is recommended that standard acceptance procedures be followed prior to operating this

equipment in proximity of life support systems.

 To minimise risk of interference, pacemaker users should not carry the wireless phone next to the

pacemaker.

 The earpiece may retain magnetic objects.  Operation of the wireless phone and the docking station may produce an audible noise

noticeable to hearing aid users. It is recommended that a hearing aid compatible headset is used by hearing aid users.

Warnings

 Changes or modifications to this equipment, not approved by Avaya, may mean the equipment

no longer complies with part 15 of the FCC rules and void the user's authority to operate this equipment.

 Avaya products contain no user-serviceable parts inside. Refer servicing to qualified service

personnel.

Overview

Your wireless phone is a state of the art communication device that utilizes radio wave technology to send and receive voice transmissions. It is designed to operate like the familiar cell phone. However, the wireless phone utilizes the private phone system installed in your facility and will not operate outside the area reached by this system.

Additionally, the features that are available depend on how the wireless phone has been programmed by your system administrator.

3600 Series Wireless User Guide Page 3 IP Office [15-601104] Issue [1] (1 June 2006)

3600 Series Wireless Phone User Guide

The 3616/3620 Wireless Phone

The 3616 Wireless Phone

The 3616 phone supports a broad range of enterprise applications and is ideally suited for the general office, finance or hospitality environments. This compact handset offers a rich set of features including a high-resolution graphic display, menu-driven functions and messaging capability – all within a lightweight ergonomic design. A full set of accessories is available including headsets, chargers and carrying cases.

The 3620 Wireless Phone The 3620 phone is a sturdier version of the 3616 phone and is ideally suited for healthcare

environments. The handset has the same features as the 3616, including optional interfacing to Nurse Call systems and other applications commonly used in healthcare environments. A full set of accessories is available including headsets, chargers and carrying cases.

The diagram below shows the main phone features for the 3616 and 3620 phones.

1. Line Indicators: The line indicators are associated with line access keys. The diagram above shows line 1 is active.

2. Voicemail or Download: The voicemail icon is displayed when a new voicemail message is received (if voicemail is supported).

The download icon indicates that the phone is downloading software. This icon only appears when the phone is running the over-the-air downloader.

3. Signal Strength: Indicates the strength of the signal. This can assist you in determining if the phone is moving out of range. [No Service Message] - If warning tones are not disabled, an alarm will sound and a descriptive message is displayed when the handset cannot receive or place calls. You may be outside of the covered area. Return to the covered area and the in-service tone indicates service is reestablished.

4. Up: To increase the speaker and/or ring volume of your phone, press the Up button whilst the phone is in use. You can also press Up to navigate menu items.

3600 Series Wireless User Guide Page 4 IP Office [15-601104] Issue [1] (1 June 2006)

The Wireless Phone

5. Select: Enables you to activate functions from the menu display.

6. Down: To decrease the speaker and/or ring volume of your phone, press the Down button whilst the phone is in use. You can also press Down to navigate menu items.

7. Softkeys: Used to navigate to or initiate certain features as well as control certain actions within the features. These softkeys correspond to the text prompts in the display screen immediately above them.

8. Power On/Start Call: Used to turn your phone on or start a call. Press and hold Power On until two chirps sound (approximately one second)and then release the key. The in-service tone is heard and your extension number is displayed. The phone is now on standby mode. To make and receive calls, press Power On again.

9. FCN: Used to display the Standby menu, enabling you to set various preferences such as system information and ring options. When in standby mode (on, but not in use), press and briefly hold FCN to display the Standby menu.

10. |||| Charging Contacts: Provides a contact between your phone and a charger when your phone is placed, facing forward, in a charger.

11. Headset Jack: Provides a port for connecting a headset and is located on the bottom of the phone.

12. LINE: If multiple lines are available, your phone system may require you to select a line before dialing a number. Press LINE and the number key of the line you wish to use. A dial tone is heard.

13. MENU: This button is unavailable.

14. Power Off/End Call: Used to turn your phone off. Press and hold Power Off until one chirp sounds. The phone turns off. Your phone cannot be directly turned off during a call. End the call first and then turn the phone off.

15. Softkey Function Display Area: The information displayed varies according to the corresponding softkey pressed. The five softkeys are Transfer, Conference, Hold, Mute and Redial. Press the left or right side of the key to activate the corresponding softkey feature. See Using the Softkeys.

16. Shortcut Menu and Main Display Area: The Shortcut Menu lists the feature shortcuts and descriptions. When in standby mode (on, but not in use), press and briefly hold FCN to display the Standby menu.

17. Battery: Indicates the amount of charge remaining in the battery pack. The level indications are approximations of the remaining battery pack life, they do not indicate equal amounts of battery pack life. When only one level remains, the battery pack needs to be changed. Battery Low - This message is displayed and an alarm sounds when the phone is in standby mode and the battery pack is critically low. The phone cannot be used until the battery pack is charged.

Backlight: The backlight comes on when any key is pressed or when there is an incoming call and stays on

for ten seconds. It turns off after ten seconds if another key is not pressed within that period.

3600 Series Wireless User Guide Page 5 IP Office [15-601104] Issue [1] (1 June 2006)

3600 Series Wireless Phone User Guide

The 3626 Wireless Phone

The 3626 wireless phone is the industry's most durable handset for workplace applications. All features available on the 3616/3620 phone are included. Push-to-talk functionality is also available for broadcast communication among personnel, eliminating the need for two-way radios or walkie-talkies. The large earpiece seals out background noise and provides comfort for frequent or long calls. A full set of accessories is available including headsets, chargers and carrying cases.

The diagram below shows the main phone features for the 3626 phone.

1. Line Indicators: The line indicators are associated with line access keys. The diagram above shows line 1 is active.

2. Voicemail or Download: The voicemail icon is displayed when a new voicemail message is received (if voicemail is supported).

The download icon indicates that the phone is downloading software. This icon only appears when the phone is running the over-the-air downloader.

4. Up: To increase the speaker and/or ring volume of your phone, press the Up button whilst the phone is in use. You can also use Up to navigate menu items.

5. Select: Enables you to activate functions from the menu display.

6. Down: To decrease the speaker and/or ring volume of your phone, press the Down button whilst the phone is in use. You can also use Down to navigate menu items.

3600 Series Wireless User Guide Page 6 IP Office [15-601104] Issue [1] (1 June 2006)

The Wireless Phone

7. Softkeys: Used to navigate to or initiate certain features as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them.

8. Power On/Start Call: Used to turn your phone on. Press and hold Power On until two chirps sound (approximately one second). Release the key. The in-service tone sounds and your extension number is displayed. The phone is now on standby mode. To make and receive calls, press Power On again.

9. Battery Release: You can release your phone's battery (to charge) by pressing both left and right battery release buttons at the same time.

10. FCN: Used to display the Standby menu enabling you to set various preferences such as, system information and ring options. When in standby mode (on, but not in use), press and briefly hold FCN to display the Standby menu.

11. Charging Contacts: Provides a contact between your phone and a charger when your phone is placed, facing forward, in a charger.

12. Headset Jack: Located at the bottom of the phone. Provides a port for connecting a headset.

13. LINE If multiple lines are available, your phone system may require you to select a line before dialing a number. Press LINE and the number key of the line you wish to use. A dial tone is heard.

14. MENU: This button is unavailable.

15. Power Off/End Call: To turn your phone off, press and hold Power Off. One chirp sounds and the phone turns off. Your phone cannot be directly turned off during a call, you must end the call first and then turn the phone off.

16. Softkey Function Display Area: The information displayed varies according to the corresponding softkey pressed. The five softkeys are Transfer, Conference, Hold, Mute and Redial. Press the left or right side of the key to activate the corresponding softkey feature. See Using the Softkeys.

17. Push-to-Talk Radio Control: Used for incoming and outgoing radio communication by utilizing a common channel. You can enable any PTT channel by entering the corresponding number from the keypad. The default channel is the lowest allowed channel as set in the Admin menu.

18. Shortcut Menu and Main Display Area: The Shortcut Menu lists the feature shortcuts and descriptions. When in standby mode (on, but not in use), press and briefly hold FCN to display the Standby menu.

19. Battery: Indicates the amount of charge remaining in the battery pack. The level indications are approximations of the remaining battery pack life, they do not indicate equal amounts of battery pack life. When only one level remains, the battery pack needs to be changed. Battery Low - This message is displayed and an alarm sounds when the phone is in standby mode and the battery pack is critically low. The phone cannot be used until the battery pack is charged.

Backlight: The backlight comes on when any key is pressed or when there is an incoming call and stays on

for ten seconds. It turns off after ten seconds if another key is not pressed within that period.

3600 Series Wireless User Guide Page 7 IP Office [15-601104] Issue [1] (1 June 2006)

Modes of Operation

Active Mode

Unless otherwise stated, the following information assumes your wireless phone is in standby mode.

To make a call:

1. Press Start Call. This transitions your phone to active off-hook mode and a dial tone is heard. The phone is in

communication with the IP Office and in the Main Display area, Dial is displayed.

2. In certain PBX integrations, some features are designed to be accessed from an active on-hook mode. To go on-hook while still active, press Line.

3. When you have completed the call, press End Call to exit the active mode and return to the standby mode.

Notes

 The phone is also in active mode when you receive a call.  When your phone is in active mode, whether off-hook or not, it requires the most bandwidth of

any mode. To conserve bandwidth and battery power, when you have completed a call or have finished accessing active mode menus and features, press End Call to return to standby mode.

Modes of Operation

The wireless phones uses different amounts of power and bandwidth in different modes of operation. Bandwidth is provided by access points located throughout your facility. Bandwidth availability varies by type of access point. The battery pack in your phone provides approximately four hours of talk time or 80 hours in standby mode.

If Push-to-Talk (3626 phone only) is allowed and enabled, standby battery pack life is decreased to approximately 30 hours. See Push-to-Talk.

Note

 Conservation of battery life and bandwidth is possible when you understand the modes and use

them appropriately.

3600 Series Wireless User Guide Page 8 IP Office [15-601104] Issue [1] (1 June 2006)

+ 28 hidden pages