Avaya 3456 UC User Guide

Avaya 3456 UC Client User Guide

Avaya Communication Server 1000

Release 7.5

Document Status: Standard Document Number: NN43080-100 Document Version: 02.01 Date: December 2010

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Welcome 5

Your new Avaya 3456 UC Client 5 Requirements 6 Online help 6 Avaya preferred configurations 6 Related publications 6

Feature overview 7

Starting up 7 Signing in 8 Screen layout 8 Making a call 9 Receiving calls 11 Placing calls on hold 11

Mute 13 Call Transfers 13

Contacts 22

Conference Calls 26

Voicema i l 30

Video Phone 32

Hold and resume 12

Blind Transfer 14 Announced Transfer 16 Quick Transfer List 18

Creating Contacts 22 Viewing Contacts 24 Dialing Contacts 25

Managing Conference Calls 28 Disbanding Conferences 29 Suspending a Conference 29

Voicemail Settings 30 Accessing Voicemail 32

Making a Video Call 33 Receiving a Video Call 34

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Contents

Video Conferencing 34 Managing Conference Calls 35

Troubleshooting 38

Configuration changes do not work 38 Call Detail Reporting 38

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Welcome

This section introduces Avaya 3456 UC Client and describes the available features.

Navigation

• Your new Avaya 3456 UC Client (page 5)

• Requirements (page 6)

• Online help (page 6)

• Avaya preferred configurations (page 6)

• Related publications (page 6)

Your new Avaya 3456 UC Client

The current Avaya 3456 UC Client offering provides instant messaging, and voice and video communications. The Avaya Communication Server 1000 (Avaya CS 1000) and Avaya 3456 UC Client provide voice, video communication with rich telephony features.

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Requirements

The following basic hardware specification is required to operate the Avaya 3456 UC Client:

• Intel Pentium III 1.3 GHz or equivalent

• Windows 2000/XP/Vista

•512 MB RAM

• 50 MB hard disk space

• 16 Bit, full-duplex sound card

• IP connection

Depending on the configuration of your workstation or laptop, you may also need to obtain a microphone and speakers, or a USB headset with microphone. If it is your intention to utilize the softphone video call/ conferencing features, you will also need a webcam.

Online help

For detailed information about specific client features, see the help documentation provided with Avaya 3456 UC Client. To access help, in the Avaya 3456 UC Client, click Actions and then click Help.

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Welcome

Avaya preferred configurations

Following list contains preferred configurations for Avaya 3456 UC Client

• Disable the provisioning server on the phone, On the phone, navigate to Preferences > Advanced > No login server available.

• Configure only the G711 and G729 voice codecs for the Avaya 3456 UC Client.

• Ensure that the fixed single port is defined. Navigate to Account Settings > Topology > Port Range to set the port.

• Ensure the registration refresh time is set to five minutes. This keeps the registration timer short enough to recover quickly in case of network failure.

• To make the Avaya 3456 UC Client DTMF work with the Media Application Server (MAS), ensure that SIP > Account > Topology > Enable ICE is not selected.

Related publications

For more information, see the following related publications:

• Avaya CS 1000E suite of documentation

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Feature overview

This section describes features that are available on the Avaya 3456 UC Client.

Navigation

• Starting up (page 7)

• Signing in (page 8)

• Making a call (page 9)

• Receiving calls (page 11)

• Placing calls on hold (page 11)

• Mute (page 13)

• Call Transfers (page 13)

• Conference Calls (page 26)

• Voicemail (page 30)

• Video Phone (page 32)

Starting up

Start the Avaya 3456 UC Client by double-clicking on the desktop icon, or by clicking on the Start menu and navigating to the Avaya 3456 UC Client program group and clicking on Avaya 3456 UC Client.

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Signing in

Screen layout

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Feature overview

The Avaya 3456 UC Client should sign in to your SIP account automatically if your account has been correctly configured. In some circumstances (depending on how the system administrator has configured the softphone), you may be asked to authenticate to a login server during application start up. If you are unsure how to login, see your system administrator.

Before continuing, it would be worth spending some time on the interface layout. Not all function buttons are visible when the phone is inactive - for example, call transfer and hold options do not appear unless the phone is engaged on a call. Other function buttons, such as the voicemail notification button, only appear unless a) configured to do so (see the system administrator) and b) when you receive a message.

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Feature overview

Making a call

Calls can be made from the Avaya 3456 UC Client in a number of different ways. Users can make calls by double-clicking on any name in the contact list, by typing a number in using the keyboard and pressing Enter, or by opening

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Feature overview

the dial pad and using the mouse to click on the numbers required. The following instructions will show you how to open the dial pad and dial a number using the mouse.

1 Click the dial pad button

2 Using the mouse, click on the dial pad numbers that you would like to dial.

The number appears on the display screen.

3 Click the dial button . End the call by clicking on

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Receiving calls

When a call is received by the UC Client, a number of things will occur. First, the phone will ring (if sound is enabled on your system); second, the caller’s number or ID is displayed on the 3456 display screen.

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Feature overview

Thirdly, if the Avaya 3456 UC Client is running in the background, i.e., if you are working in another application, a web browser, for example, you will still see a visual notification of the call, in the form of a pop-up messages that appears just above the clock on the Windows task bar.

To answer the call:

• Click on the found on the Avaya 3456 UC Client interface.

• Click on the found on the desktop pop-up.

To reject the call and forward it to your voicemail service (if configured), click on .

Placing calls on hold

Calls can be placed on hold at any time. When a call is on hold, you cannot hear the caller and they cannot hear you. When a call is on hold, the message ‘Call on hold’ is displayed on the screen and the hold button is highlighted.

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When a call is on hold, it is possible to make a second call by pressing the

Start another call button .

Hold and resume

To place a call on hold, press the Hold button during the call. To resume the call, just press the Hold button again.

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Feature overview

Hold and Open Another Call

1 During a call, press the Start another Call button . A new dial tab

opens in the interface window.

2 Dial the new recipient’s number.

3 Click the button.

4 To switch between calls, click on the tabs. Whenever you select a tab, all

other calls will be placed on hold.

5 To end a call with either party, click the button.

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