Avaya 3100, NN42030-102 User Manual
Avaya 3100 Mobile Communicator - Client for
Nokia User Guide
Avaya 3100 Mobile Communicator
Release 3.1
Document Status: Standard
Document Number: NN42030-102
Document Version: 04.05
Date: October 2010
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Contents
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Your new Avaya 3100 Mobile Communicator - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . 7
New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Avaya 3100 MC - Client for Nokia feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
System and network requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Device usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Server specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cellular data plan usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Contents
Subscriber identity module (SIM) card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing the Avaya 3100 MC - Client for Nokia software
from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Installing the Avaya 3100 MC - Client for Nokia software
over the air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Upgrading the Avaya 3100 MC - Client for Nokia software
from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Upgrading the Avaya 3100 MC - Client for Nokia software
over the air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Moving the Avaya 3100 MC - Client for Nokia icon to
the menu pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Uninstalling the Avaya 3100 MC - Client for Nokia software . . . . . . . . . . . . . . . . . . . . . . . . 19
Installing security certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Avaya 3100 MC - Client for Nokia configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring an Enterprise WLAN Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Configuring the client settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Configuring Login Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring Owner Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring your Application Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configuring your Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Configuring IM and Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Avaya 3100 Mobile Communicator - Client for Nokia User Guide 3
Contents
Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Starting and exiting the Avaya 3100 MC - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . . . 31
Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Hiding and restoring the Avaya 3100 MC - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . . 32
Overview of the main pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Network Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Voice Mail Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Missed Call Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
New Instant Message Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Phone link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Business Contacts link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Voice Mail link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Instant Messages link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Search link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Settings link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Navigating panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Accessing panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Shortcut Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Green call and red hangup buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Placing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Toggling between call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Call Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Calling a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Calling from the Quick Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Calling from another device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Dialing an emergency number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Working with business contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adding a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Importing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Deleting a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Searching for contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Managing presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Changing your presence status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Handling your custom message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing the presence status of your contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Understanding the presence states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Clearing the presence status of your contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
4 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010
Using the Mid-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Call swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Three-party conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Cancelling a call with a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Speaker mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Handoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Sending Instant Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Sending an IM to a single contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Clearing the IM history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Receiving instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Logging Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Viewing missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Deleting entries in the Phone pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Managing Enterprise voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Calling the Enterprise voice mail system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Contents
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Getting started with the
Avaya 3100 Mobile Communicator - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Starting the Avaya 3100 MC - Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Accepting an incoming call with the Avaya 3100 MC - Client for Nokia
with Show Client Alert configured: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Accepting an incoming call with the Avaya 3100 MC - Client for Nokia
with Show Nokia Alert configured: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Call by dialing: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Calling an emergency number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Accessing voice mail: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Calling a friend: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Declining an incoming call with the Avaya 3100 MC - Client for Nokia
with Show Client Alert configured: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
The call forwards to voice mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Viewing entries on the Main pane: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Avaya 3100 Mobile Communicator - Client for Nokia User Guide 5
Contents
6 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010
Welcome
Welcome
This section contains the following topics:
• “Your new Avaya 3100 Mobile Communicator - Client for Nokia” on page 7
• “New in this release” on page 7
• “Avaya 3100 MC - Client for Nokia feature overview” on page 9
• “Language support” on page 10
Your new Avaya 3100 Mobile Communicator - Client for Nokia
The Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Nokia application allows you
to achieve real-time communication with the Avaya 3100 Mobile Communicator Gateway and
Communication Server. The term Communication Server means all communication servers that Avaya
3100 Mobile Communicator supports. For more information, see the Avaya 3100 Mobile Communicator
Product Bulletin at www
New in this release
.avaya.com/support.
The following sections detail what’s new in Avaya 3100 Mobile Communicator - Client for Nokia User
Guide (NN42030-102) in Avaya 3100 Mobile Communicator Release 3.1.
Features
This release contains changes to the following features:
• “Changing your presence status” on page 45
• “Call Intercept” on page 38
Other changes
There are no other changes to this document.
Revision history
October 2010
Standard 04.05. This document is issued to support Avaya 3100 Mobile Communicator Release
3.1. Editorial changes were made.
July 2010
Standard 04.04. This document is issued to support Avaya 3100 Mobile Communicator Release
3.1. Editorial changes were made. This document contains the content from Avaya 3100 Mobile
Communicator - Client for Nokia Quick Reference (NN42030-106). For more information, see
“Quick reference” on page 57.
November 2009
Standard 04.03. This document is issued to support Avaya 3100 Mobile Communicator Release
3.1. Technical information was updated.
Avaya 3100 Mobile Communicator - Client for Nokia User Guide 7
Welcome
November 2009
October 2009
July 2009
January 2009
Standard 04.02. This document is issued to support Avaya 3100 Mobile Communicator Release
3.1. Changes were made to “Language support” on page 10, “Call Intercept” on page 38,
“Call transfer” on page 47, and “Receiving calls” on page 40.
Standard 04.01. This document is issued to support Avaya 3100 Mobile Communicator Release
3.1.
Standard 03.08. This document is issued to support Avaya 3100 Mobile Communicator Release
3.0 and the Avaya Communication Server 2100 (Avaya CS 2100). A comment is added to indicate
that the Avaya CS 2100 does not support the Device handoff feature.
Standard 03.07. This document is issued to support Avaya 3100 Mobile Communicator Release
3.0. Updated the System Requirements table in Getting Started section and technical content in
Software Installation section.
January 2009
Standard 03.06. This document is issued to support Avaya 3100 Mobile Communicator Release
3.0. Updated to correct formatting errors.
December 2008
Standard 03.05. This document is issued to support Avaya 3100 Mobile Communicator Release
3.0. Updated the Nokia feature overview and added the procedure “Dialing an emergency
number” on page 39.
December 2008
Standard 03.04. This document is issued to support Avaya 3100 Mobile Communicator Release
3.0. Updates were made to include links to multimedia presentations and to “Cellular data plan
usage” on page 12.
November 2008
Standard 03.03. This document is issued to support Avaya 3100 Mobile Communicator Release
3.0. Updates were made to correct content in “Handoff” on page 49.
November 2008
Standard 03.02. This document is issued to support Avaya 3100 Mobile Communicator Release
3.0. Changes were made to the installation and upgrade procedures.
September 2008
Standard 03.01. This document is issued to support Avaya 3100 Mobile Communicator Release
3.0.
8 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010
Welcome
April 2008
Standard 02.01. This document is issued to support Avaya 3100 Mobile Communicator Release
2.1.
October 2007
Standard 01.02. This document is up-issued to contain fixes for configuring Avaya 3100 Mobile
Communicator Gateway addresses and revised Outgoing Call Service DN requirements.
September 2007
Standard 01.01. This document is issued to support the Avaya 3100 Mobile Communicator Series
Portfolio on Avaya Communication Server 1000 Release 5.0.
Avaya 3100 MC - Client for Nokia feature overview
Avaya 3100 MC - Client for Nokia extends the enterprise collaboration functionality to a Nokia mobile
device using a data (Internet) connection over the cellular and WiFi network. With Avaya 3100 MC - Client
for Nokia, you can perform the following tasks:
• Track the presence status of your mobility enabled contacts.
• Send instant messages to your mobility enabled contacts.
• Designate contacts as friends to track their presence.
• Manage your contacts using the Avaya 3100 MC - Client local directory.
• Search for contacts in the Corporate Directory and the Avaya 3100 MC - Client local directory.
• Click a friend to send an instant message (IM) or place a call.
• Use the logs to view your most recent incoming and outgoing calls, voice mail indicator, and system
events.
• Receive a message waiting indication (MWI) when you receive a new voice mail message.
• Toggle the Avaya 3100 MC - Client out of call intercept mode in order to make personal calls that
reveal your cellular identity.
• Create a friend group containing multiple friends and then initiate an ad hoc conference call to the
group members.
• Redirect your incoming calls to alternative contact locations (for example, home, other1, other2).
• Associate a single number with all of your outbound calls.
• Automatically download your configuration settings, including a list of valid emergency numbers, from
the Avaya 3100 Mobile Communicator Gateway.
• When you dial an emergency number (for example, 911) on the Avaya 3100 MC - Client for Nokia, the
system automatically switches to the native device phone in order to place a call. Your administrator
configures the emergency telephone numbers in the Avaya 3100 Mobile Communicator Gateway.
• Use the following call modes:
— Call-me-First: In this mode, your calls are set up in two stages. First, the system calls you. After
you answer, the system calls the other party.
— Direct: In this mode, you can initiate calls directly from your Nokia device to other parties.
For more information, see “Call modes” on page 37.
Avaya 3100 Mobile Communicator - Client for Nokia User Guide 9
Welcome
Note: You must configure your Outgoing Call Service DN in the Avaya 3100 MC - Client settings
before you can use the Direct call mode. Your system administrator provides the Outgoing Call Service
DN to allow direct Avaya 3100 MC - Client calling from your Nokia device.
• Outbound Call From: you can start a call on your mobile device and then switch over and speak to the
person from another device.
• Inbound Call modes:
— Screen Pop: In this mode, you receive a screen pop-up pane with the far end caller identification
and the choice to accept or reject the call. The cellular call automatically answers on your mobile
device.
— Auto Accept: In this mode, the call automatically forwards to your cellular device and you manually
accept the incoming call. The far end caller identification may only be presented if your Private
Branch Exchange (PPBX) supports number substitution and number substitution is permitted in
your region.
— Do Not Disturb: In this mode, all incoming calls route to your Enterprise voice mail.
• Available telephony features:
— call hold and retrieve
— call transfer—supervised and unsupervised
— call swap
— three-way conference call
— speaker mode.
Note: If you are connected to a 3G network, you can exchange instant messages and track presence
while you are engaged in a voice call.
Language support
Avaya 3100 MC - Client for Nokia supports the following languages:
•Chinese
•Dutch
• English
•French
•German
• Japanese
• Norwegian
• Russian
• Swedish
When you install the client loads using the over the air download method, the system recommends a load.
You can select download the recommended software or you can select a different software package.
Note: The language of your Nokia device is factory-configured and cannot be changed.
10 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010
Getting started
This section contains the following topics:
• “Before you begin” on page 11
• “System and network requirements” on page 11
• “Subscriber identity module (SIM) card” on page 13
• “Battery life” on page 13
Before you begin
Before you install the Avaya 3100 MC - Client for Nokia application, complete the following checklist:
• Install the Nokia PC Suite software and ensure it is working properly.
• Become familiar with navigation and data entry methods for your Nokia device.
System and network requirements
Getting started
The Avaya 3100 MC - Client for Nokia has the following system requirements.
Important Notice:
Users are advised to select and use headsets which are designed to reduce excessive sound pressure
levels or acoustic shocks. Users should check that their headsets meet their respective National or
International Acoustic and Safety requirements.
Table 1: System requirements
Hardware and
software
Operating system Symbian v9.1, Series 6.0, 3rd Edition
Network interface Internet access.
Nokia device Nokia E63, E66, E71, E72, E75, E90, N95
Battery Charged battery in your device.
Type
Symbian v9.2, Feature Pack 1, Series 60 3rd
Edition
*The operating system includes Java
software (J2ME, MIDP 2.0, CLDC 1.1).
Other hardware A desktop or laptop PC with a USB port.
A USB connection cable.
Other software Nokia PC Suite software installed on your
desktop or laptop PC (to transfer the files to
the device).
Avaya 3100 Mobile Communicator - Client for Nokia User Guide 11
Getting started
For a list of the latest supported devices, see the Avaya 3100 Mobile Communicator Product Bulletin at
www.avaya.com
For installation information, see “Software installation” on page 15.
.
Device usage
Functionality can be accessed using the keys and buttons in the following table.
Table 2: Key and button functionality
Key or button Description
5-way scroll key Use to scroll through screens and menus, and to
select settings.
Selection keys Use to perform the functions indicated by the
text above it (for example, Menu Selection).
Call key Use to dial numbers and answer calls.
End key Use to end or reject a call.
Menu key Use to open the main menu.
Number keys Use to enter numbers and characters.
Network specifications
The following network specifications are required:
• Cellular network subscription
• Cellular Internet access (for example, GPRS, EDGE, CDMA 1xRTT, or EVDO)
Server specification
The corporate network requires a minimum of one Communication Server to support Avaya 3100 MC Client for Nokia.
The corporate network must have an Avaya 3100 Mobile Communicator Gateway to deploy Avaya 3100
MC - Client for Nokia. Dedicated commercial off the shelf (COTS) server platforms support the Avaya 3100
Mobile Communicator Gateway software.
Cellular data plan usage
Table 3 "Cellular data plan usage" on page 12 show the approximate data usage for various Avaya
3100 MC - Client functions.
Table 3: Cellular data plan usage
Command Bytes (Approximate)
Login 1000
Logout 900
Call screening mode change 800
Incoming call notification 800
12 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010
Table 3: Cellular data plan usage
Command Bytes (Approximate)
Incoming call answer 900
Outgoing call (Call-me-First) 1000
Outgoing call (Direct) 1000
MWI Update 500
Client polling (every 240 seconds) 700
Sample calculation
Using the following assumption for a Avaya 3100 MC - Client user:
• 5 logon or logout attempts per day.
• 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.
• 5 message waiting indicator updates per day.
The following calculations show data usage per month, assuming 20 work days per month:
Getting started
Logon and logout attempts
((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes
3 calls per hour (2 inbound, 1 outbound) during an 8 hour day
((2 * 800) + 2 * 900) + 1000) * 8 * 20 = 704 000 bytes
5 message waiting indicator updates
500 * 20 = 10 000 bytes
Client polling (every 240 seconds or 15 an hour)
15 * 700 * 24 hours * 30 days = 7 560 000 bytes
The sum of cellular data use per month is:
190 000 + 704 000 + 10 000 + 7 560 000 = 8 464 000 bytes.
Subscriber identity module (SIM) card
You can change the SIM card in your device. As long as the new SIM card supports a data connection, the
device sends the telephone number associated with the SIM to the Avaya 3100 Mobile Communicator
Gateway during the log on process. You continue to make and receive calls without changing your client
configuration. People calling you do not dial different telephone numbers when you change SIM cards.
Battery life
The battery life of your Avaya 3100 MC - Client device will vary, depending on the amount of use. While
operating in standby mode, you can expect 24 hours standby time while connected to a 2G network, and
10 hours standby time while connected to a 3G network.
There are many factors that affect battery life. If you have devices for which you do not get the above
standby time, then you should contact Avaya Support to discuss the scenario.
Avaya 3100 Mobile Communicator - Client for Nokia User Guide 13
Getting started
14 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010
Software installation
Software installation
This section describes how to install, upgrade, and uninstall the Avaya 3100 Mobile Communicator - Client
(Avaya 3100 MC - Client) for Nokia on a supported Nokia device. There are two ways to install or upgrade
the Avaya 3100 MC - Client for Nokia: from a computer or over the air.
Before you install or upgrade the Avaya 3100 MC - Client for Nokia software from a computer, ensure that
your Nokia device and your PC are connected using a Universal Serial Bus (USB) cable and ensure that
Nokia PC Suite software is installed on your PC.
Note 1: Ensure that your device has the correct date and time.
Note 2: In some cases, it is necessary to remove the existing software components prior to performing
an upgrade. Check with your system administrator or read the release notes before proceeding with an
upgrade.
Note 3: If you are upgrading from an earlier release, you must perform an initial software installation,
not an upgrade. After reinstalling the software, change the Avaya 3100 Mobile Communicator
Gateway address on the Systems Settings screen if instructed to do so by your system administrator.
Note 4: If you wish to use Hypertext Transfer Protocol Secure (HTTPS) with certificates, you should
install the certificate prior to installing the Avaya 3100 Mobile Communicator - Client.
Use the following procedures to install, upgrade, and uninstall the Avaya 3100 MC - Client for Nokia
software.
• “Installing the Avaya 3100 MC - Client for Nokia software from a computer” on page 15
• “Installing the Avaya 3100 MC - Client for Nokia software over the air” on page 16
• “Upgrading the Avaya 3100 MC - Client for Nokia software from a computer” on page 17
• “Upgrading the Avaya 3100 MC - Client for Nokia software over the air” on page 18
• “Moving the Avaya 3100 MC - Client for Nokia icon to the menu screen” on page 19
• “Uninstalling the Avaya 3100 MC - Client for Nokia software” on page 19
• “Installing security certificates” on page 19
Installing the Avaya 3100 MC - Client for Nokia software from a computer
You can use your desktop PC or laptop to install the Avaya 3100 MC - Client software. After downloading
the latest software load, you install it on your Nokia device using a USB connection.
Before installation, install the Nokia PC Suite on your computer and configure the device with the correct
date and time.
The following procedure details the steps required to install the Avaya 3100 MC - Client for Nokia software
from a computer.
A zipped file contains the Avaya 3100 MC - Client for Nokia software and documentation. Extract the
contents of this file to a folder on your computer before you install the software.
Avaya 3100 Mobile Communicator - Client for Nokia User Guide 15
Software installation
Installing the Avaya 3100 MC - Client for Nokia software (new install) from a computer
1. On your computer, open a web browser and enter the HTTPS or Hypertext Transfer Protocol (HTTP)
address of the User Portal:
http://<IP address or hostname>:8282/adminserver/userportal.html
https://<IP address or hostname>:8553/adminserver/userportal.html
Note: Ask your system administrator for the correct hostname and port settings.
2. Use the controls to locate the software file you require for your device, and click Download.
3. Click Save.
4. Navigate to the folder where you want to store the software files and click Save.
5. Extract the files from the zip file and save them to a folder on your computer.
6. Connect the device to your computer using a USB cable.
7. Select Start, Programs, Nokia PC Suite, Nokia PC Suite.
8. Use the browser to locate the software files you extracted, and select mcc3100_ip1_<number>.sisx.
9. Select Options, Install.
10. Follow the prompts to install the SISX file.
Note: For best performance, install the application to the phone memory and not to a memory card.
11. Optionally, move the Avaya 3100 MC - Client for Nokia application icon to the menu screen of your
Nokia device. For more information, see “Upgrading the Avaya 3100 MC - Client for Nokia
software from a computer” on page 17.
Note: If an error occurs during installation, you may see one of the following messages: Authorization
failed; Incorrect certificate; Invalid jar. file. You need to restart the device and follow the installation
procedures again.
Installing the Avaya 3100 MC - Client for Nokia software over the air
You can maintain Avaya 3100 MC - Client software directly from your Nokia device using a wireless data
connection (over the air). To complete the initial installation, open a browser on your Nokia device, access
the software Web site and download and install the software. To upgrade, see “Upgrading the Avaya
3100 MC - Client for Nokia software over the air” on page 18.
When you perform an over the air software installation, the system recommends a software load that
matches your Nokia device’s operating system, features, and language. You can accept the
recommendation or select a different load. For more information, see “Language support” on page 10.
Installing the Avaya 3100 MC - Client for Nokia software (new install) over the air
1. On your Nokia device, if the Avaya 3100 MC - Client for Nokia is running, select Quit.
2. Press the Menu key.
3. On the Menu screen, select Web.
16 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010
Software installation
4. Use the following address format to access the user portal Web page:
http://<hostname or IP address>:8080/m
OR
https://<hostname or IP address>:8443/m
Note: Obtain the actual hostname or IP address and port settings from your system administrator.
5. Do one of the following:
— To install the recommended software load, select the Installable link.
— To select a different software load, select All other software for your platform, scroll to a load,
and select the Installable link.
6. When prompted to download and install the software, select Yes.
7. Review the following details on the details screen:
—Name
— Version
8. Select Continue.
Note: For best performance, install the application to phone memory and not to a memory card.
9. If the software is already installed, select OK to upgrade it.
10. After the installation completes, exit the web browser.
11. Optionally, move the Avaya 3100 MC - Client for Nokia application icon to the menu screen of your
Nokia device. For more information, see “Moving the Avaya 3100 MC - Client for Nokia icon to the
menu pane” on page 19.
Upgrading the Avaya 3100 MC - Client for Nokia software from a computer
This section describes how to upgrade or reinstall the Avaya 3100 MC - Client for Nokia software. When
you upgrade the software, your data is saved automatically.
Upgrading the Avaya 3100 MC - Client for Nokia software from a computer
1. If the Avaya 3100 MC - Client for Nokia is running, stop it by selecting Quit.
2. On your computer, open a Web browser and enter the HTTPS or HTTP address of the User Portal:
http://<IP address or hostname>:8282/adminserver/userportal.html
https://<IP address or hostname>:8553/adminserver/userportal.html
Note: Ask your system administrator for the correct hostname and port settings.
3. Use the controls to locate the software file you require for your device, and click Download.
4. Click Save.
5. Navigate to the folder where you want to store the software files and click Save.
6. Extract the files from the zip file and save them to a folder on your computer.
7. Connect the device to your computer using a USB cable.
8. Select Start, Programs, Nokia PC Suite, Nokia PC Suite.
Avaya 3100 Mobile Communicator - Client for Nokia User Guide 17
Software installation
9. Click File Manager.
The Nokia Phone Browser window appears.
10. Use the browser to locate the software files you extracted, and select mcc3100_ip1_<number>.sisx.
11. Select Options, Install.
12. Follow the prompts to install the SISX file.
Note: For best performance, install the application to the phone memory and not to a memory card.
13. Optionally, move the Avaya 3100 MC - Client for Nokia application icon to the menu screen of your
Nokia device. For more information, see “Upgrading the Avaya 3100 MC - Client for Nokia
software from a computer” on page 17.
Note: If an error occurs during installation, you may see one of the following messages: Authorization
failed; Incorrect certificate; Invalid jar. file. You need to restart the device and follow the installation
procedures again.
Upgrading the Avaya 3100 MC - Client for Nokia software over the air
Use this procedure to upgrade the Avaya 3100 MC - Client for Nokia software over the air.
Upgrading the software over the air from your Nokia device
1. On your Nokia device, if the Avaya 3100 MC - Client for Nokia is running, select Quit.
2. Press the Menu key.
3. On the Menu screen, select Web.
4. Use the following address format to access the user portal Web page:
http://<hostname or IP address>:8080/m
OR
https://<hostname or IP address>:8443/m
Note: Obtain the actual hostname or IP address and port settings from your system administrator.
5. Do one of the following:
— To install the recommended software load, select the Installable link.
— To select a different software load, select All other software for your platform, scroll to a load,
and select the Installable link.
6. When prompted to download and install the software, select Yes.
7. Review the following details on the details screen:
—Name
— Version
8. Select Continue.
Note: For best performance, install the application to phone memory and not to a memory card.
9. If the software is already installed, select OK to upgrade it.
10. After the installation completes, exit the web browser.
18 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010
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