Avaya 3100 User Guide

Avaya 3100 Mobile Communicator - Client for iPhone User Guide

Avaya 3100 Mobile Communicator

Release 3.1

Document Status: Standard Document Number: NN42030-111 Document Version: 01.03 Date: January 2011

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as infor mation regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAY A INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO T AKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTW ARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

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Third Party Components

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trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

and or

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Using Avaya 3100 MC - Client for iPhone to make phone calls . . . . . . . . . . . . . . . . . . . . . . 5

Advantages of Avaya 3100 MC - Client for iPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Advantages for phone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Advantages for Instant Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Operating requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Prerequisite knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Get your data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Set up your mobile phone environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Setting up cellular access points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

First time connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Configuring Avaya 3100 MC - Client for iPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Opening Avaya 3100 MC - Client for iPhone tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Displaying the Settings screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Configure for phone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configure other features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Contents

Using Avaya 3100 MC - Client for iPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Starting and exiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

The tab bar and Avaya 3100 MC - Client for iPhone tasks . . . . . . . . . . . . . . . . . . . . . . . . . 13

Placing phone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Calling in Direct mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Calling in Call Me First mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Placing a call from another device – Call from . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Dialing an emergency number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Handling incoming calls with Call Alert off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Handling incoming calls with Call Alert on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Missed calls and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Managing an established call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Placing a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Recent Calls log (call history) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Advantages of the Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Adding a Buddy manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Deleting a Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Working with Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Searching for Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Managing your own presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Avaya 3100 Mobile Communicator - Client for iPhone User Guide 3

Contents

Changing your presence status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Viewing presence of Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Viewing presence in Automatic mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Sending a message to a single Buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Receiving instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Listening to voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Tracking the status of your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Calling the voice mail system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Login information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

My Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Phone number format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Call Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

IM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

App Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

4 NN42030-111 Avaya 3100 Mobile Communicator 3.1 Standard 01.02 August 2010

Introduction

This guide describes how to set up and use the Avaya 3100 Mobile Communicator - Client for iPhone (Avaya 3100 MC - Client for iPhone) on your iPhone mobile device. The guide assumes that you are familiar with your iPhone mobile device. This document is new for Avaya 3100 Mobile Communicator Release 3.1.

Using Avaya 3100 MC - Client for iPhone to make phone calls

When you use Avaya 3100 MC - Client for iPhone, you use the Avaya 3100 MC - Client for iPhone to place and receive phone calls, but the phone call is actually made using the mobile device’s native dialer.

In order to use Avaya 3100 MC - Client for iPhone most effectively for the way your work, you need to understand the advantages of using Avaya 3100 MC - Client for iPhone on your mobile device and you need to understand a little bit of the principle of operation.

Two Legs to Every Call. With Avaya 3100 MC - Client for iPhone, an incoming or outgoing call always

consists of two legs: the “local leg” between you and the PBX, and the “remote leg” between the PBX and the other party.

3100 MCG Involvement. When you place a call, you actually send a request to the Avaya 3100 Mobile

Communicator Gateway, who then requests the PBX to place one call between you and the PBX (the local leg) and another call between the PBX and the other party (the remote leg). The two calls are immediately bridged together, so you and the other party can talk.

Communications with 3100 MCG. The communications between you and the Avaya 3100 Mobile

Communicator Gateway are made over HTTP or HTTPS.

Advantages of Avaya 3100 MC - Client for iPhone

Advantages for phone calls

Single Identity

One of the major features of Avaya 3100 MC - Client for iPhone is that it other people see you as having one phone number, typically your enterprise extension.

• For outgoing calls, all your calls will be presented as originating from your enterprise phone number, not your mobile device number. For example, if you use Avaya 3100 MC - Client for iPhone to place a

Avaya 3100 Mobile Communicator - Client for iPhone User Guide 5

Introduction

call, you can request that the call actually be made on your home phone (the physical phone) but the other party will see the call as coming from your enterprise number.

• For incoming calls, other people can phone you at your enterprise number and you can pick up the call at any of your phones: your cell phone, your desk phone, or even your home phone.

Direct versus Call Me First

Avaya 3100 MC - Client for iPhone usually functions in Direct mode, which means that the local leg is made from your cell phone to the PBX. However, sometimes it is worthwhile to switch to Call-Me-First mode. In this mode, the local leg of the call is an incoming call from the PBX to you.

If you are long distance from your PBX, using Call Me First can save money:

• In Direct mode, the local leg will involve a long-distance charge plus roaming charges to your cell phone number.

• In Call Me First mode, the local leg will be a local call between your PBX and your cell phone; the cell phone may incur only roaming charges.

Call Me First is also useful if you have a cell phone plan that provides for free incoming calls.

Cost Savings

Having the calls split into two legs can also result in savings. For example:

• You are in your company office and phone someone in another city using Avaya 3100 MC - Client for iPhone. The local leg is a local call. The remote leg is a long-distance PSTN call or cell call charged to your company.

Advantages for Instant Messaging

Avaya 3100 MC - Client for iPhone supports instant messaging and presence (the ability to see another person’s online status). You can:

• Send an IM to a buddy. You can even IM someone while on a call, if the call is being made over 3G.

• See the presence of buddies who are also Avaya 3100 MC - Client for iPhone users.

• Search for contacts in the Corporate Directory and native (iPhone) address book.

6 NN42030-111 Avaya 3100 Mobile Communicator 3.1 Standard 01.02 August 2010

Getting started

Operating requirements

Supported Devices iPhone

iPhone 3G

iPhone 3GS

Supported Operating Systems

Supported Languages

Network Interfaces Avaya 3100 MC - Client for iPhone requires a subscription to

Prerequisite knowledge

It is assumed that you know how to use the basic features of your cell phone. Specifically, you should know:

iPhone 3.1.2+

English

a data plan

• How to install applications from the Apple Store.

• How to navigate in iPhone applications and how to switch from one application to another

• The location of the main iPhone button.

Get your data

Obtain the following information from the system administrator:

Data Description How Used

IP Address of primary 3100 MCG

Port of primary 3100 MCG For example, 8443. Entered in Login screen

User name This will typically be a number and may be

Password Entered in Login Information screen

Type of connection HTTP or HTTPS Entered in Login screen

3100 MCG Service DID If your enterprise has several DIDs, your

Voicemail number If your enterprise has several voice mail

Avaya 3100 MC - Client for iPhone number versus desk extension

For example, 172.18.2.69. Entered in Login screen (page 35)

identical to your regular internal extension. For example, 7000.

administrator will provide guidelines for which DID to use. For example, “users in Vancouver use number 6045551000, users in Ottawa use the default”

numbers, your administrator will provide guidelines for which number to use. For example, “users in Vancouver use number 101, users in Ottawa use 105”

Whether your Avaya 3100 MC - Client for iPhone number is the same as your desk extension or different.

Entered in Login screen

Entered in Call Settings screen

Your desk extension is entered in the My Profile screen

Avaya 3100 Mobile Communicator - Client for iPhone User Guide 7

Getting started

The address and port of the Avaya 3100 Mobile Communicator Gateway server. This is the server you connect to each time you log in. You must be connected to this server in order to use Avaya 3100 MC - Client for iPhone.

Choose the option specified by your administrator

Data Description How Used

Format for entering your own phone numbers into Avaya 3100 MC - Client for iPhone

Format for dialing phone numbers

Corporate directory Your administrator should tell you whether or

For example, whether you must enter the number like this: +196135557000.

The format for:

• Extensions

• Local numbers: dial 9 first?

• Long distance numbers: dial 1 first?

• International calls: dial +?

The formats depend on what your administrator has set up on the Avaya 3100 Mobile Communicator Gateway and the PBX.

not a corporate directory has been set up using LDAP.

Set up your mobile phone environment

Entered in Owner Information screen (page 35)

• Used when you enter your own cell phone number in the Settings screen

• Used when you enter phone numbers of buddies (contacts)

• Used when you dial outgoing phone numbers

If a corporate directory has been set up then in the Search screen, you can search for contacts in the directory. See page 26.

Setting up cellular access points

If you are using an unlocked GSM device for the first time, you may have to manually program an Access Point Name (APN), username and password on the device. Use the access point recommended by your administrator.

Choose Settings > General > Network > Cellular Data Network in order to make a cellular data connection. (The option Cellular Data Network only appears if you have an unlocked device).

First time connection

The first time you start, the Login screen automatically appears. You must enter login information. (At the next startup, Avaya 3100 MC - Client for iPhone skips this screen and logs you in using this saved information.)

8 NN42030-111 Avaya 3100 Mobile Communicator 3.1 Standard 01.02 August 2010

Getting started

Four tasks appear here

The other five tasks appear on the More screen

Tap Edit at the top right corner

Drag the new icon into the tab bar, on top of the icon that you want to remove

Click Done

From any screen, tap More

Configuring Avaya 3100 MC - Client for iPhone

Opening Avaya 3100 MC - Client for iPhone tasks

There are nine tasks in Avaya 3100 MC - Client for iPhone, but only four of these can show in the tab bar at the bottom of the screen.

• To open a module that is in the tab bar, tap the icon.

• To open a module that is not in the tab bar, tap More and tap the item.

In this guide, the phrase “open” is used to describe both these actions.

Editing the tab bar

You may want to change the tab bar to include the modules you use most often:

Displaying the Settings screen

Once you have logged in the first time, you can configure Avaya 3100 MC - Client for iPhone.

Avaya 3100 Mobile Communicator - Client for iPhone User Guide 9

Getting started

• Open Settings. The Settings screen appears.

Your administrator may have set up some settings as read-only.

Configure for phone calls

From the Settings screen, select MyProfile. Complete this screen with your name and your phone numbers. See page 35.

You will also be able to place calls from any of the phone numbers you specify here. See “Placing a call from another device – Call from” on page 16.

Configure other features

Setting up contacts

You can access your native address book and your corporate directory (if your enterprise has one) from within Avaya 3100 MC - Client for iPhone, in order to make phone calls and send IMs. You access the native address book and corporate directory by searching (page 26).

You can also create Avaya 3100 MC - Client for iPhone “buddies”. These people are displayed in the Buddies screen. Creating buddies has several advantages:

• You are working with a shorter list, and only with people you are interested in.

• All buddies are displayed so you are not forced to do a search to find a person.

• You can view the presence of people in the Buddies screen, assuming the person is a Avaya 3100 MC

- Client for iPhone user.

As part of your initial configuration, you can “promote” contacts to your Buddies screen from your native address book and corporate directory; see page 22. Or you can simply add buddies as you go along (page 21).

10 NN42030-111 Avaya 3100 Mobile Communicator 3.1 Standard 01.02 August 2010

Getting started

Configure Presence

You can see the presence (online status) of people in the Buddies who are also Avaya 3100 MC - Client for iPhone users.

You can configure how presence information is shown for buddies. From the Settings screen, select Presence Settings and set “Auto Presence” to:

• On: All names in the Buddies screen are updated continually. This mode increases battery use and increases the data traffic.

• Off: You highlight a person and request their presence. The presence indicator disappears after the specified time.

Configure Instant Messaging

From the Settings screen, tap IM Settings and configure how you want to be alerted to new IMs. See page 38

Avaya 3100 Mobile Communicator - Client for iPhone User Guide 11

Getting started

12 NN42030-111 Avaya 3100 Mobile Communicator 3.1 Standard 01.02 August 2010

Using Avaya 3100 MC - Client for iPhone

See page 14

See page 21

See page 30

See page 20

See page 35

See page 26

Using Avaya 3100 MC - Client for iPhone

Starting and exiting

From the main iPhone screen, tap the Avaya 3100 Mobile Communicator - Client for iPhone (Avaya 3100 MC - Client for iPhone) icon. Avaya 3100 MC - Client for iPhone opens to the screen it was on when you exited. Avaya 3100 MC - Client for iPhone then automatically logs in.

To exit Avaya 3100 MC - Client for iPhone, click the main iPhone button; Avaya 3100 MC - Client for iPhone logs out and exits. Typically, there is no need to manually log out before exiting Avaya 3100 MC Client for iPhone.

The tab bar and Avaya 3100 MC - Client for iPhone tasks

The starting point for working with Avaya 3100 MC - Client for iPhone is the main tab bar. Four of the Avaya 3100 MC - Client for iPhone tasks are shown in this tab bar. The remainder appear in the More screen. To change the tasks that show in the main tab bar, see page 9.

Avaya 3100 Mobile Communicator - Client for iPhone User Guide 13

+ 29 hidden pages