Avaya 3100 User Manual

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Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide

Avaya 3100 Mobile Communicator

Release 3.1

Document Status: Standard Document Number: NN42030-107 Document Version: 03.05 Date: October 2010

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Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or off ered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO T AKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Pr oduct( s) p rovided by Avaya. All content in this documentation(s) and the product(s) pr ov id ed by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected b y copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms" ). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) pr ovided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from A vaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party . Avaya is a registered trademark of Avaya Inc. All non-Avaya

trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://

www.avaya.com/support

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Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Your new Avaya 3100 MC - Client for Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

New in this release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Avaya 3100 MC - Client for Windows Mobile feature overview . . . . . . . . . . . . . . . . . . . . . . . 9

Language support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Enterprise requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Supported network connections and devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Network specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Cellular data plan usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Subscriber Identity Module (SIM) card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Battery life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Contents

Installing Avaya 3100 MC - Client for

Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing or upgrading Avaya 3100 MC - Client for

Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing or upgrading from a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing the software over the air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Upgrading the software over the air . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Performing an upgrade for a major release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Uninstalling Avaya 3100 MC - Client for Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Obtaining the Log file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Modifying the Microsoft ActiveSync settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Determining the Avaya 3100 MC - Client for

Windows Mobile software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Configuring Avaya 3100 MC - Client for

Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Advanced Configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Call settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Owner Information settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Buddy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Instant Messaging settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Operating Avaya 3100 MC - Client for Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . 37

Starting and exiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide 3

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Contents

Logging on and logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Turning off auto-login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Hiding Avaya 3100 MC - Client for Windows Mobile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Overview of the main pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Main pane components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Navigating panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Expanding and collapsing the program panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Summary and Detail views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Talk and end buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Change the screen orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Call Alert mode and Phone Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Native dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Advanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Placing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Call modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Call Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Calling individuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Dialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Calling a number on the Quick Dial list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Calling from the Buddy list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Calling from the History or Search panes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Calling from the native address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Device handoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Using the Mid-Call features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Call mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Call swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Speaker mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Three-party conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Managing buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Importing a buddy from the native address book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Viewing the presence status of buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Adding a buddy to a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Managing a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Configuring your Presence Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Searching for people . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Performing a local search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Viewing search details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Working with Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

4 NN42030-107 Avaya 3100 Mobile Communicator 3.1 Standard 03.05 October 2010

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Adding a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Changing a group name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Instant Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Placing an Instant Conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Managing Instant Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Managing the Instant Conference history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Managing instant messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Sending an instant message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Receiving an instant message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Tracking IM Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Marking history entries as read . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Managing voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Tracking the status of your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Calling the voice mail system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Contents

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Data connection between Avaya 3100 MC - Client for

Windows Mobile and Avaya 3100 MC Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Quick reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Starting the Avaya 3100 MC - Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Exiting the Avaya 3100 MC - Client application: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Hiding the Avaya 3100 MC - Client application: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Calling a buddy: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Accessing voice mail: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Dialing a number: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Calling an emergency number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Instant Conference commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Initiating an Instant Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Sending an instant message to a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Viewing the History (Call Logs) pane: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide 5

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Contents

6 NN42030-107 Avaya 3100 Mobile Communicator 3.1 Standard 03.05 October 2010

Page 7

Welcome

This section contains the following topics:

• “Your new Avaya 3100 MC - Client for Windows Mobile” on page 7

• “New in this release” on page 7

• “Avaya 3100 MC - Client for Windows Mobile feature overview” on page 9

• “Language support” on page 10

Your new Avaya 3100 MC - Client for Windows Mobile

You can use Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Windows Mobile to achieve real-time communication with the Avaya 3100 Mobile Communicator Gateway and communication server. The term communication server means all communication servers that Avaya 3100 MC - Client supports. For more information about communications servers, see the Avaya 3100 Mobile Communicator

Product Bulletin at www.a

vaya.com/support.

New in this release

The following sections detail what’s new in Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide (NN42040-107) for Avaya 3100 Mobile Communicator Release 3.1.

Features

This release contains changes to the following features.

• “Managing voice mail” on page 75

• “Configuring your Presence Status” on page 59

Other changes

The Avaya 3100 MC - Client for Windows Mobile is not supported on versions of Windows Mobile before WM 6.0.

Revision history

October 2010

Standard 03.05. This document is issued to support Avaya 3100 Mobile Communicator Release

3.1. Editorial changes were made.

July 2010

Standard 03.04. This document is issued to support Avaya 3100 Mobile Communicator Release

3.1. Editorial changes were made. Table 3 "Supported mobile devices" on page 14 is updated. This document also contains the content from Avaya 3100 Mobile Communicator - Client for Windows Mobile Quick Reference (NN42040-108). For more information, see “Quick reference”

on page 81.

Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide 7

Page 8

Welcome

November 2009

October 2009

July 2009

June 2009

Standard 03.03. This document is issued to support Avaya 3100 Mobile Communicator Release

3.1. Technical information was updated.

Standard 03.02. This document is issued to support Avaya 3100 Mobile Communicator Release

3.1. Call Intercept information was updated.

Standard 03.01. This document is issued to support Avaya 3100 Mobile Communicator Release

3.1.

Standard 02.08. This document is issued to support Avaya 3100 Mobile Communicator Release

3.0 and the Avaya Communication Server 2100 (Avaya CS 2100). Information is added about the Avaya CS 2100.

Standard 02.07. This document is issued to support Avaya 3100 Mobile Communicator Release

3.0 SU03. Updates were made to technical content, including “Calling individuals” on page 46 and “Managing buddies” on page 54.

January 2009

Standard 02.06. This document is issued to support Avaya 3100 Mobile Communicator Release

3.0. Updates were made to technical content in Table 3 "Supported mobile devices" on

page 14

January 2009

Standard 02.05. This document is issued to support Avaya 3100 Mobile Communicator Release

3.0. Updates were made to technical content, including “Calling from quick dial listPlacing an

emergency call” on page 48 and “Autostarting Avaya 3100 MC - Client for Wi ndows Mobile” on page 37

December 2008

Standard 02.04. This document is issued to support Avaya 3100 Mobile Communicator Release

3.0. Updates were made to include links to multimedia presentations and to “Network

specifications” on page 15.

November 2008

Standard 02.03. This document is issued to support Avaya 3100 Mobile Communicator Release

3.0.

November 2008

Standard 02.02. This document is issued to support Avaya 3100 Mobile Communicator Release

3.0. Updates were made to installation and upgrade procedures.

8 NN42030-107 Avaya 3100 Mobile Communicator 3.1 Standard 03.05 October 2010

Page 9

September 2008

Standard 02.01. This document is issued for Avaya 3100 Mobile Communicator Release 3.0.

May 2008

Standard 01.03. This document is upissued for Avaya 3100 Mobile Communicator Release 2.1. Reissued with the new date only.

April 2008

Standard 01.02. This document is upissued for Avaya 3100 Mobile Communicator Release 2.1. It

addresses the group call options in “Responding to an Instant Conference reminder” on

page 66.

April 2008

Standard 01.01. This document is issued to support Avaya 3100 Mobile Communicator Release

2.1.

Avaya 3100 MC - Client for Windows Mobile feature overview

Welcome

Avaya 3100 MC - Client for Windows Mobile extends the enterprise collaboration functionality to a mobile device by using a data (Internet) connection over the cellular network.

You can perform the following tasks with Avaya 3100 MC - Client for Windows Mobile.

• Associate a single number with all of your outbound calls.

• Answer office calls on your mobile device.

• Manage your buddies using the Avaya 3100 MC - Client for Windows Mobile local directory and the mobile device address book.

• Search for buddies in the Corporate Directory and in the Avaya 3100 MC - Client for Windows Mobile local directory.

• Track the presence status of other Avaya 3100 MC - Client mobility-enabled users.

• Configure your own presence status.

• Use the event log (History) to view your most recent incoming and outgoing calls, instant messages, and system events.

• Check your inbox for new voice mail messages.

• Receive a message waiting indication (MWI) when you receive a new voice mail message.

• Create a group containing multiple buddies and initiate an Instant Conference to the group members.

• Redirect your incoming calls to alternative contact locations (for example, office, home, other).

• Send and receive instant messages with other Avaya 3100 MC - Client users.

• Download your configuration settings from the Avaya 3100 Mobile Communicator Gateway, including a list of valid emergency numbers.

• When you dial an emergency (for example, 911) on the Avaya 3100 MC - Client for Windows Mobile, the system automatically switches to the native device phone in order to place the call. Your administrator configures the emergency telephone numbers in the Avaya 3100 Mobile Communicator Gateway.

• Use the cellular network for voice and data (dependent on hardware and software support).

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Welcome

• Communicate using any of the following methods:

— Dial a number from the keypad.

— Select a number on the Quick Dial list.

— Select a buddy and choose how you want to contact them (voice call or IM).

— Select a record in the history log, native address book, voice mail or IM sessions pane and start a

new communication session.

• Display the Avaya 3100 MC - Client for Windows Mobile in either landscape or portrait view.

• Use the following call modes:

— Direct Outbound: Direct Outbound is the basic call mode. You can initiate calls directly from your

mobile device to other parties by dialing or selecting buddies to call. This direct mode uses an Outgoing Call Service DN to access the Avaya 3100 Mobile Communicator Gateway in the enterprise network.The Avaya 3100 Mobile Communicator Gateway then dials the number entered in the Avaya 3100 MC - Client for Windows Mobile by using the enterprise dial plan.

— Call-me-First: Call-me-First is the advanced call mode. The Call-me-First mode has several calling

options, for example, outgoing prefix, and calling locations. Call-me-First calls take two steps to complete. First, the Avaya 3100 Mobile Communicator Gateway calls you at a chosen location. After you answer, the Avaya 3100 Mobile Communicator Gateway initiates the call by calling the number you entered in the Avaya 3100 MC - Client for Windows Mobile using the enterprise dial plan.

• Use the following telephony features:

— call hold and retrieve

— supervised and unsupervised call transfer

— call swap

— caller ID/caller name display

— call timer

— conference call

— call mute

For more information about Call Modes, see “Call modes” on page 45. Note: If you are connected to a 3G network, you can exchange instant messages and track presence

while in a voice call.

For more information about configuring your outgoing Call Service DN, see “Initial configuration” on

page 25.

Language support

Avaya 3100 MC - Client for Windows Mobile supports the following languages:

•Chinese

•Dutch

• English

•French

•German

10 NN42030-107 Avaya 3100 Mobile Communicator 3.1 Standard 03.05 October 2010

Page 11

• Japanese

• Norwegian

• Swedish

When you install the client loads using the over the air download method, the system recommends a software load that matches the operating system, features, and language of your device. You can download the recommended software or you can select software for another language (as long as your device supports the chosen language). For example, if you change the language from English to French on the device, the system will recommend a French load instead of an English load.

Welcome

Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide 11

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Welcome

12 NN42030-107 Avaya 3100 Mobile Communicator 3.1 Standard 03.05 October 2010

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Getting Started

This section contains the following topics:

• “Before you begin” on page 13

• “Enterprise requirements” on page 13

• “Supported network connections and devices” on page 13

• “Network specifications” on page 15

• “Subscriber Identity Module (SIM) card” on page 16

• “Battery life” on page 16

Before you begin

Before you install Avaya 3100 MC - Client for Windows Mobile, familiarize yourself with the navigation and data entry methods for your mobile device.

Enterprise requirements

The Avaya 3100 MC - Client requires the following applications at the enterprise site:

• Avaya 3100 Mobile Communicator Gateway,

• Supported Enterprise Communication Server (ECS) programmed with an account for each user.

Supported network connections and devices

Avaya 3100 MC - Client for Windows Mobile supports the following network connections.

Table 1: Supported network connections

Device type

Cell only WM 6.0 or WM

Note: For cellular connections, the Avaya 3100 MC - Client for

Windows Mobile supports voice over GSM or CDMA and data over GPRS or 1xRTT.

Operating system

6.1

Voice and data service availability

Service Cellular network

Voice Yes

Data Yes

Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide 13

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Getting Started

For feature support details, see Table 2 "Network connectivity features" on page 14.

Table 2: Network connectivity features

Feature support

Device type

Operating system

Possible network connection

Network roaming

Voice call handoff

Cell only Windows

Mobile 6.0 or later

• Voice over cell

• Data over

No No

cell

Avaya 3100 MC - Client for Windows Mobile supports the following devices.

Table 3: Supported mobile devices

Brand Model

Operating system

Form factor

Motorola Q (9h) WM6 smartphone

Motorola Q Global WM6 smartphone

Motorola Q9c WM6 smartphone

Samsung Blackjack WM6 smartphone

Samsung Blackjack II WM6 smartphone

Samsung Ace WM6 smartphone

HP iPAQ 510 WM6 smartphone

HTC TyTn WM6 PDA

HTC 6800 (Titan) WM6 PDA

HTC XV6800 WM6 PDA

HTC XV6900 WM6 PDA

HTC SMT5800 WM6 smartphone

HTC TyTn II WM6.1 PDA

HTC AT&T 8925/Tilt WM6.1 PDA

HTC S620/S621 WM6 smartphone

HTC S710 WM6 smartphone

HTC Touch

WM6 PDA

Diamond

HTC Mogul WM6 PDA

HTC Touch Pro II WM6.1 PDA

14 NN42030-107 Avaya 3100 Mobile Communicator 3.1 Standard 03.05 October 2010

Page 15

Getting Started

For a list of the latest supported devices, see the Avaya 3100 Mobile Communicator Product Bulletin at

www.avaya.com

Note 1: Select and use headsets that are designed to reduce excessive sound pressure levels or

acoustic shocks. Check that headsets meet National or International Acoustic and Safety requirements.

Note 2: Some devices have a physical keypad, and do not use the touch screen for numeric entry.

This document describes the touch screen approach; for devices with a physical keypad, use the keypad for numeric entry instead.

Network specifications

You must meet the following network specifications:

• Cellular network subscription

• Cellular Internet access

Configuring the data connection and verifying cellular Intern et access

1. On the mobile device Main menu, choose Start, Settings.

2. Select the Connections tab.

3. Enter the correct parameters, such as access point, user name, and password.

4. Select Start, Internet Explorer to verify data connection.

Cellular data plan usage

Figure 4 "Cellular data plan usage" on page 15 shows the approximate data usage for various Avaya

3100 MC - Client functions.

Table 4: Cellular data plan usage

Command Approximate Bytes

Logout 900

Call screening mode change 800

Incoming call notification 800

Incoming call answer 900

Outgoing call (Call-me-First) 1000

Outgoing call (Direct) 1000

MWI Update 500

Client polling (every 270 seconds) 700

Sample calculation

Use the following assumption for a Avaya 3100 MC - Client user:

• 5 logon or logout attempts per day.

• 3 calls per hour (2 inbound, 1 outbound) within an 8 hour workday.

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Getting Started

• 5 message waiting indicator updates per day.

The following calculation shows data usage per month, assuming 20 work days per month:

Logon and logout attempts

((5 * 1000) + (5 * 900)) * 20 = 190 000 bytes

3 calls per hour (2 inbound, 1 outbound) during an 8 hour day

((2 * 800) + (2 * 900) + 1000) * 8 * 20 = 704 000 bytes

5 message waiting indicator updates

500 * 2 = 10 000 bytes

Client polling (every 270 seconds or 13.3 an hour)

13.3 * 700 * 24 hours * 30 days = 6 703 200 bytes

The sum of cellular data used per month is:

190 000 + 704 000 + 10 000 + 6 703 200 = 7 607 200 bytes.

Subscriber Identity Module (SIM) card

You can change the subscriber identity module (SIM) card in your device. As long as the new SIM card supports a data connection, the device sends the telephone number associated with the SIM to the Avaya 3100 Mobile Communicator Gateway during the log on process. You continue to make and receive calls without changing your client configuration. People calling you do not dial different telephone numbers when you change SIM cards.

Battery life

The battery life of your Avaya 3100 MC - Client device will vary, depending on the amount of use. While operating in standby mode, you can expect 24 hours standby time while connected to a 2G network, and 10 hours standby time while connected to a 3G network.

Standby mode is only available with Pocket PCs. Smartphones are either on or off.

Standby mode saves power in the following ways:

• WiFi and Bluetooth connections are disabled.

• Device backlight, touchscreen, and audio are off.

• Programs are disabled and CPU activity is reduced.

You can receive cellular and Short Message Service (SMS) calls in standby mode, and programs that are scheduled at a particular time will reactivate the device.

The Avaya 3100 MC - Client for Windows Mobile configuration can impact the operation of standby mode. For example, if you enable the Device Standby option in the Advanced Settings menu, both the WiFi and cellular radios will remain switched on when the device goes into standby mode.

There are many factors that affect battery life. If you have devices for which you do not get the above standby time, then contact Avaya Support to discuss the scenario.

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Installing Avaya 3100 MC - Client for Windows Mobile

This section contains the following topics:

• “Installing or upgrading Avaya 3100 MC - Client for Windows Mobile” on page 18

• “Uninstalling Avaya 3100 MC - Client for Windows Mobile” on page 21

• “Obtaining the Log file” on page 22

• “Modifying the Microsoft ActiveSync settings” on page 22

• “Determining the Avaya 3100 MC - Client for Windows Mobile software version” on page 23

This section provides the procedures you can use to install, upgrade, and uninstall Avaya 3100 Mobile Communicator - Client (Avaya 3100 MC - Client) for Windows Mobile on a supported mobile device. You can install or upgrade Avaya 3100 MC - Client for Windows Mobile using your computer or through the over the air download.

Using your computer, you add the software to your computer, connect your computer to your Windows Mobile device with a Universal Serial Bus (USB) cable, and then install the software using the Desktop Manager.

Using the over the air download, you open a Web browser on your Windows Mobile device, access a Web site that lists the available software loads, and then select and install the appropriate software for your device. This method requires a Windows Mobile cellular data plan.

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Installing Avaya 3100 MC - Client for Windows Mobile

Installing or upgrading Avaya 3100 MC - Client for Windows Mobile

Install or upgrade Avaya 3100 MC - Client for Windows Mobile using one of the following methods:

• “Installing or upgrading from a computer” on page 18

• “Installing the software over the air” on page 19

• “Upgrading the software over the air” on page 20

• “Performing an upgrade for a major release” on page 20

Consult with your system administrator for the preferred installation or upgrade method.

Note 1: Disable sleep mode before you start the installation.

Note 2: Before beginning the installation, ensure that your device has at least 10 MB of free hard drive

space. If not, you will have to quit the installation to free up additional space. You can add more space by deleting unnecessary files or reducing the size of the Internet Explorer Mobile cache.

Note 3: If you are upgrading from an earlier major release, you must perform an initial software

installation, not an upgrade. After the installation, update the Server IP/Host address on the Login Information screen if instructed to do so by your system administrator. For more information, see

“Performing an upgrade for a major release” on page 20

Installing or upgrading from a computer

You can use your desktop PC or laptop computer to install or upgrade your Avaya 3100 MC - Client software. Download the software to your computer, connect your computer to the mobile device with a USB cable, and then install the software by using Microsoft ActiveSync.

To verify that the data connection between Avaya 3100 MC - Client for Windows Mobile, and Avaya 3100

Mobile Communicator Gateway is established, see “Data connection between Avaya 3100 MC - Client

for Windows Mobile and Avaya 3100 MC Gateway” on page 77.

See Table 5 "Software files" on page 18 to choose the software for your mobile device.

Table 5: Software files

OS Form factor Software file

WM6 Professional DesktopInstall-MCC3100-en-

WindowsMobile6-Professional-single.zip

WM6 Standard DesktopInstall-MCC3100-en-

WindowsMobile6-Standard-single.zip

WM6 Professional OTAInstall-MCC3100-en-

WindowsMobile6-Professional-single.zip

WM6 Standard OTAInstall-MCC3100-en-

WindowsMobile6-Standard.single.zip

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Installing Avaya 3100 MC - Client for Windows Mobile

Installing or upgrading the software from a computer

1. Before starting, obtain the URL for the Web Administration Console User Portal from your administrator.

2. If Avaya 3100 MC - Client for Windows Mobile is currently installed and running, select Menu, Exit.

3. On your computer, open a Web browser.

4. In the address field, input the User Portal URL.

For example: http://<IP address or hostname>:8282/adminserver/userportal.html https://<IP address or hostname>:8553/adminserver/userportal.html

5. Use the controls to locate the software file to be installed and click Download.

6. Click Save, navigate to the folder where you want to store the software file on your computer, and click Save.

7. Connect the mobile device to your computer with a USB cable.

8. Start Microsoft ActiveSync on your computer.

9. Locate the software file on your computer.

10. Double-click the software executable file and click Run.

11. On the Setup Wizard, click Next.

12. Accept the license agreement and click Next.

13. Select a Destination Location folder and click Next.

14. Select a Start Menu folder and click Next.

15. Click Install to begin the installation on your computer.

16. If you are prompted to reinstall or upgrade the application, click Yes.

17. Click OK.

18. Click Finish.

19. On your device, if prompted, select Yes to allow the software to be installed on the mobile device.

20. On your device, if prompted, select OK to install the new version of the application on the mobile

device.

21. Select the licensing and security boxes that appear during the installation.

The software installation proceeds on the mobile device.

22. Complete all other installation tasks, for example, the installation of a security certificate, if directed by your system administrator.

Installing the software over the air

With this method, you maintain Avaya 3100 MC - Client software directly from your Windows Mobile device using a wireless (over the air) connection to the Internet. To complete the initial installation, you open a Web browser on your Windows Mobile device, access the software Web site, and then download and install the software. To do an upgrade, select a menu option from the application.

When you perform an over the air software installation, software that matches your device operating system, features, and language, is recommended. You can accept the recommendation or select different

software. For more information, see “Language support” on page 10.

See Table 5 "Software files" on page 18 to select the software for your mobile device.

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Installing Avaya 3100 MC - Client for Windows Mobile

Installing (initial) the software over the air

1. If Avaya 3100 MC - Client for Windows Mobile is currently installed and running, select Menu, Exit.

2. On the mobile device, open an Web browser (Internet Explorer Mobile is recommended).

3. Use the following address format to access the software web site:

http://<hostname or IP address>:8080/m OR https://<hostname or IP address>:8443/m

Note: Ask your system administrator for the correct hostname and port settings.

4. Do one of the following:

• Select the Installable link to install the recommended software.

• To install different software, select All other software for your platform, scroll to a load, and select the Installable link.

5. In the Download dialog box, select the Open file after download check box and click Yes.

6. If prompted, select Yes to allow the software to be installed on your Windows mobile device.

7. If prompted, select OK to install the new version of the application on your Windows mobile device.

8. Select the licensing and security boxes that appear during the installation.

The software installation proceeds on your Windows mobile device.

9. Complete all other installation tasks, for example, the installation of a security certificate, if directed by your system administrator.

Upgrading the software over the air

If you are upgrading from a previous release, you must perform an over the air initial installation (see

“Installing the software over the air” on page 19) and then update the Server IP/Host address on the

1. Start the application and log on.

2. Select Menu, Help, Software Upgrade.

A Web browser opens and the software download site appears.

3. Do one of the following:

— To install the recommended software, select the Installable link. — To install other software, select All other software for your platform, scroll to the software, and

select the Installable link.

4. In the Download dialog box, select the Open file after download check box and click Yes.

5. At the prompt, select Yes to install the software on your Windows mobile device.

6. Select OK to install the new version of the application on your device.

7. Select the licensing and security boxes that appear during the installation.

The software installation proceeds on your mobile device.

Performing an upgrade for a major release

Follow this procedure to upgrade from one major release to another.

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Installing Avaya 3100 MC - Client for Windows Mobile

Upgrading Avaya 3100 MC - Client for a major release

1. Record your configuration in the following table.

Table 6: Upgrade configuration parameters

Parameter Value

Primary Server IP/Host

Primary Server Port

Connection Type

Mobile Phone Number

2. Uninstall the current version of the software using “Uninstalling Avaya 3100 MC - Client for

Windows Mobile” on page 21

3. Install the new version of the client using the instructions in “Installing or upgrading from a

computer” on page 18 or “Installing the software over the air” on page 19.

4. Follow “Initial configuration” on page 25, using the information in Figure 6 "Upgrade

configuration parameters" on page 21.

Uninstalling Avaya 3100 MC - Client for Windows Mobile

This section describes how to remove Avaya 3100 MC - Client for Windows Mobile from your mobile device and from your personal computer.

Removing Avaya 3100 MC - Client for Windows Mobile from your mobile device

1. From Avaya 3100 Mobile Communicator for Windows Mobile main window, select Menu, Exit.

The Avaya 3100 Mobile Communicator for Windows Mobile stops.

2. On the mobile device, select Start, Settings.

3. Select the System tab.

4. Click Remove Programs.

The Remove Programs pane appears.

5. Select Avaya 3100 MC - Client on the Programs in storage memory list.

6. Click Remove.

7. Click Yes and follow the prompts to remove the application software.

8. On the mobile device, select Start, File Explorer, My Device Program Files.

9. Delete the Avaya folder.

Removing the Avaya 3100 MC - Client for Windows Mobile installation directory and files from the computer

1. On the computer, select Start, Settings, Control Panel, Add or Remove Programs.

2. Select Avaya 3100 MC - Client vx.x.

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Installing Avaya 3100 MC - Client for Windows Mobile

3. Click Remove.

4. Click Yes and follow the prompts to remove the Avaya 3100 MC - Client for Windows Mobile

installation directory and files.

Obtaining the Log file

The Avaya 3100 MC - Client includes a log of application activity that can be used for debugging purposes.

Obtaining the log file

1. Connect the mobile device to your computer with a USB cable.

2. Start Microsoft ActiveSync on your computer.

3. Select Tools, Explore Device, My Windows-Mobile Based Device, Program Files, Avaya, Avaya 3100 MC - Client.

4. Copy the log file (Avaya 3100 MC - ClientHostLog.txt) to your computer.

5. Forward the log file to Avaya product support for analysis.

Modifying the Microsoft ActiveSync settings

ActiveSync is a computer-based synchronization program developed by Microsoft. You can use it to install and upgrade the Avaya 3100 MC - Client software and allow data to be transmitted over the USB connection while the device is cradled.

Configuring the ActiveSync settings

1. Connect the mobile device to your computer with a USB cable.

2. Start Microsoft ActiveSync on your computer.

3. Select File, Connection Settings and configure the fields using the information in Table 7

"Connection settings fields" on page 22 as a guide.

Table 7: Connection settings fields

Field Description

Show Status Icon in Toolbar

Allow USB connections Select this check box to allow the mobile

Allow connections to one of the following:

Select this check box to display the ActiveSync status icon in the Windows toolbar.

device to be connected to the computer using ActiveSync.

Select other connection methods (if desired).

• COMx

• DMA

22 NN42030-107 Avaya 3100 Mobile Communicator 3.1 Standard 03.05 October 2010

Page 23

Table 7: Connection settings fields

Field Description

Installing Avaya 3100 MC - Client for Windows Mobile

This computer is connected to:

Open ActiveSync when my device connects

Allow wireless connection on device when connected to the desktop (WM 6.0 only)

Specify how the computer connects:

• Automatic: select this option to allow

ActiveSync to automatically select the connection type.

• Work Network: select this option if you

are connecting to the network while you are at work.

• The Internet: select this option if you are

connecting to the network while you are out of the office (for example, at home).

Select this check box for ActiveSync to start automatically when the mobile device is connected to the computer.

Select this check box to allow wireless network connections to be maintained while the mobile device is cradled. If this check box is cleared, the connections are disabled while the device is cradled.

Note: If this check box is cleared, you

can still establish a network connection. While the device is cradled, log off the network and log on again. Data traffic is transmitted over the USB connection. Data traffic includes signaling, presence updates, and instant messages only.

4. Click OK. Note: For detailed, up-to-date instructions on how to use Microsoft ActivSync, consult the

documentation provided with your Windows Mobile device.

Determining the Avaya 3100 MC - Client for Windows Mobile software version

You can check the software version for the Avaya 3100 MC - Client for Windows Mobile on the About pane.

Checking the software version

1. Choose Menu, Help, About. The Avaya 3100 MC - Client for Windows Mobile version screen

appears.

2. The software version appears at the top of the pane.

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Installing Avaya 3100 MC - Client for Windows Mobile

24 NN42030-107 Avaya 3100 Mobile Communicator 3.1 Standard 03.05 October 2010

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Configuring Avaya 3100 MC - Client for Windows Mobile

This section contains the following topics:

• “Initial configuration” on page 25

• “Advanced Configuration settings” on page 27

Initial configuration

The first time you start Avaya 3100 MC - Client for Windows Mobile, you are prompted to enter your basic log on information and then log on to the system. After you log on, additional configuration settings are automatically downloaded from the Avaya 3100 Mobile Communicator Gateway and you can begin using the Avaya 3100 MC - Client.

Completing the initial configuration of the Avaya 3100 MC - Client

1. Obtain your basic logon settings from your system administrator.

2. Connect your Windows mobile device to the cellular network.

3. On your Windows mobile device, select Start, Programs, Mobile Console.

The Login information pane appears.

4. Complete the fields using the information listed in Table 8 "Required parameters" on page 25.

Table 8: Required parameters

Parameter Description

Mobile Communicator Gateway

Primary Server IP/Host

Primary Server Port

Enter your account password on Avaya 3100 Mobile Communicator Gateway.

Enter the IP address or fully qualified domain name of the primary Avaya 3100 Mobile Communicator Gateway external network interface. Format: <IP address | FQDN>

Note: Do not enter a complete URL.

Enter the port number used for client connections on the primary Avaya 3100 Mobile Communicator Gateway external network interface. The port number varies depending on the connection type. For example, an HTTPS connection typically requires 8443 while an HTTP connection requires

8080.

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Configuring Avaya 3100 MC - Client for Windows Mobile

Table 8: Required parameters

Parameter Description

Connection Type - use secure connection

Mobile Phone Number

Specify the connection type that the Avaya 3100 MC - Client uses when it communications with the Avaya 3100 Mobile Communicator Gateway.

• To use a secure HTTPS connection, select the check box.

• To use a regular HTTP connection, clear the check box.

Note: If you are using an HTTPS connection,

your system administrator may instruct you to install a security certificate on the device using Microsoft ActiveSync.

Enter your mobile phone number or accept the default value.

Recommended number format: +XX YYY ZZZ ZZZZ

Where: + = International access code XX = County code YYY = Area code ZZZ ZZZZ = Local number

Include the international access code (+) and country code (1) only if you are directed to by your system administrator.

Your mobile phone number is your default contact number for both outgoing and incoming calls. If you want to use another number for this purpose, such as your home or office number, you must configure

it on the Owner information screen (see “Owner

Information settings” on page 33).

5. Click Done.

The Avaya 3100 MC - Client logs on to the system.

— If logon is successful, the remainder of your configuration settings are automatically downloaded

and you can begin using the Avaya 3100 MC - Client. The next time you log on, you will go directly to the Main pane.

— If logon is unsuccessful, the Login information panel remains in focus, so that you can check your

settings.

Note 1: If you are using a GSM device, your service provider may require you to configure an Access

Point Name (APN), username and password under Connections.

Note 2: Before updating the Login Information panel, you must first log out of the system. For more information about logging off, see “Logging on and logging off” on page 37.

Note 3: Avaya recommends that the Outgoing Call Service DN includes the international access code

(+) and your country code as part of the number to facilitate roaming, add for example +1 613 123

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Configuring Avaya 3100 MC - Client for Windows Mobile

1111. For the recommended phone number format, see Figure 1 "Recommended telephone

number format" on page 27.

Figure 1: Recommended telephone number format

Advanced Configuration settings

After you successfully log on, you can customize the performance of your Avaya 3100 MC - Client by updating the advanced settings.

Note: Some advanced settings are automatically downloaded from the Avaya 3100 Mobile

Communicator Gateway. To determine if you have permission to update these settings, contact your system administrator.

The following configuration settings are available:

• “Advanced settings” on page 27

• “Call settings” on page 29

• “Owner Information settings” on page 33

• “Buddy Settings” on page 34

• “Instant Messaging settings” on page 35

Advanced settings

Use the Advanced pane to manage your connection with the Avaya 3100 Mobile Communicator Gateway.

Configuring the Advanced settings

1. Select Menu, Logout.

2. Select Menu, Options, Advanced.

3. Complete the fields using the information in Table 9 "Advanced pane fields" on page 27 as a guide.

Table 9: Advanced pane fields

Field Description

Secondary server IP/ Host

Enter the IP address or hostname of the secondary Avaya 3100 Mobile Communicator Gateway external network interface.

Note: This setting is automatically

downloaded from the Avaya 3100 Mobile Communicator Gateway and should not need to be updated. Contact your system administrator for details.

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Table 9: Advanced pane fields

Field Description

Secondary server port

Enter the port number used for client connections on the secondary Avaya 3100 Mobile Communicator Gateway external network interface. For example, enter 8443 for HTTPS or 8080 for HTTP.

Note: This setting is automatically

downloaded from the Avaya 3100 Mobile Communicator Gateway and should not need to be updated. Contact your system administrator for details.

Connection Type Select the type of client connection:

• To use a secure HTTPS connection, select the check box.

• To use a regular HTTP connection, clear the check box.

Note: This setting is automatically

downloaded from the Avaya 3100 Mobile Communicator Gateway and should not need to be updated. Contact your system administrator for details.

Keep-Alive Messages - Send pings over data channel

If you experience a delay before you receive notification of incoming calls, instant messages, and presence updates, select this check box. By sending frequent keep-alive messages, the application maintains a connection to the Avaya 3100 Mobile Communicator Gateway and ensures that you receive notification in a timely fashion.

Note: Enabling this feature increases

power consumption and reduces battery life.

Connection Timeout (sec)

If you fail to receive some of your incoming calls, instant messages, and presence updates, reduce the Connection Timeout interval. Increase the interval to improve battery life. The valid range is 0 to 600 seconds (default is 270 seconds).

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Table 9: Advanced pane fields

Field Description

Configuring Avaya 3100 MC - Client for Windows Mobile

Device Standby Enable

Device Standby Turn

WiFi radio off is WiFi

lost for < x > minutes

If this check box is selected, your Windows mobile device enters standby mode whenever it is switched off (the power button is pressed or the activity timer expires).

In standby mode, the backlight, touchscreen and audio are off, but the system remains active and the Avaya 3100 MC - Client can still receive calls and messages. If you clear this check box, your Windows mobile device powers down and is unable to receive calls and messages.

You can save power by turning off your device, yet still be able to use the Avaya 3100 MC - Client when necessary. Enabling this feature also allows you to turn the device off, if it is online.

Specify the length of time (1 to 120 minutes) that the device must remain unregistered on the WiFi network before the WiFi radio is turned off.

Enabling this feature saves power when you are outside of WiFi range, such as when you are traveling or at home.

Device Standby Turn device off if offline for <x> minutes

You can specify the length of time (from 1 to 120 minutes) that the Avaya 3100 MC - Client must be offline, either because you are logged off or the Avaya 3100 Mobile Communicator Gateway is unreachable, before the device enters standby mode.

In standby mode, most functions are turned off, but the Avaya 3100 MC - Client can still receive calls and messages.

Enabling this feature saves power when you are outside cellular range (offline), for example, when you are in a remote geographic area or in an elevator.

4. Select Done.

Call settings

Use the Call Settings pane to configure your call screening mode, network roaming mode (if applicable), and default prefixes.

Configuring your call settings

1. Select Menu, Logout.

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Configuring Avaya 3100 MC - Client for Windows Mobile

2. Select Menu, Options, Call settings.

3. Complete the fields using the information in Table 10 "Call Settings pane fields" on page 30 as a

guide.

Figure 2: Call settings pane fields

Table 10: Call Settings pane fields

Field Description

Screening Mode Use the select box controls to select a call

screening mode:

• Screen On (default): When call screening is enabled, you decide how to handle your incoming calls on a call-by-call basis. When you receive an incoming call, you can select one of the following options:

— Accept the call on your mobile device.

— Redirect the call to one of your alternate

contact numbers.

— Decline the call.

• Screen Off: When call screening is disabled, incoming calls automatically direct to your mobile device, where you can answer them.

The Call screening mode interacts with the auto

answer feature. For more information, see “Auto

Answer Mode” on page 31.

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Configuring Avaya 3100 MC - Client for Windows Mobile

Table 10: Call Settings pane fields

Field Description

Voicemail Number The list of valid voice mail service numbers used

to access the voice mail in your Enterprise is downloaded automatically from the Avaya 3100 Mobile Communicator Gateway after your initial configuration. You can select from the list, as specified by your administrator, or simply select the number as tagged for your office or region.

Service Number The list of valid, regional service numbers for

Direct Outbound mode calling is downloaded automatically from the Avaya 3100 Mobile Communicator Gateway after your initial configuration. You can select from the list as specified by your administrator, or select the number as tagged for your office or region.

Note: To use Direct Outbound mode, your

cellular caller ID must be publicly visible.

Instant Conf Reminder Period (sec)

Program the Instant Conference reminder period in seconds. This parameter controls how often the Avaya 3100 MC - Client for Windows Mobile prompts you to join a conference after you receive the initial invitation and selected Join Later.

Auto Answer Mode

Use the select box controls to specify how your incoming calls are handled:

• Auto Answer Off (default): If auto answer or call screening is off, you must manually answer your call on the native phone of the device.

• Auto Answer On: If both auto answer and call screening are on, calls that you accept on the local device are automatically answered by the native phone. A missed call record may appear in the native dialer.

Call Intercept • On (default): All calls placed from the device

(from the native dialer or the Avaya 3100 MC

- Client) are routed through the Avaya 3100 Mobile Communicator Gateway. Your Enterprise calling line identification will be viewed by the other party.

• Off: Calls placed from the native dialer are not routed through the Avaya 3100 Mobile Communicator Gateway. Your cell phone number will be viewed by the other party.

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Table 10: Call Settings pane fields

Field Description

Keyboard Mapping

Configure the Keyboard (alpha to digit) map if the device has a hardware keyboard that does not include a dedicated number pad. The map facilitates the dialing of telephone numbers and symbols using the keyboard alpha-numeric keys.

Configure the map in the following order (without spaces):

0 1 2 3 4 5 6 7 8 9 * # +

For example, if 1 is located on the same key as Y, enter Y as the second character of the map. On an HTC Titan II device, the complete map would be entered as .yuihjkbnmvtg.

Note 1: On some devices, such as the HTC

S6x0 smartphone, zero is located on the tab key. In this case, use the caret (^) to represent tab.

Note 2: If you do not configure the map, you

must select the shift or function key to dial a number or select a symbol with the device hardware keyboard.

Note 3: You must program the Alpha to Digit

map for HTC S6x0 smartphones. Otherwise, you experience problems dialing numbers with the Avaya 3100 MC - Client for Windows Mobile.

4. Select Done.

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Owner Information settings

Use the Owner Information pane to configure your display name and alternate contact numbers.

Configuring your owner information

1. Select Menu, Logout.

2. Select Menu, Options, Owner Information.

3. Complete the fields using the information in Table 11 "Owner Information pane fields" on page 33

as a guide.

Figure 3: Owner Information setting

Table 11: Owner Information pane fields

Field Description

First Name Enter your first name.

Last Name Enter your last name.

Display Name Enter the name that appears in the Status

pane of the main pane.

Desk Extension Enter your business extension number if

different from your logon name. You can direct a call to this contact number when you call someone using the Call From menu option.

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Configuring Avaya 3100 MC - Client for Windows Mobile

Table 11: Owner Information pane fields

Field Description

Home Phone Number Enter your home number. You can direct a

call to this contact number when:

• you call someone using the Call From menu option

• you receive an incoming call and call screening mode is enabled

Custome1 Number Enter your first custom number, such as a

temporary business number. You can direct a call to this contact location when:

• you call someone using the Call From menu option

• you receive an incoming call and call screening mode is enabled

Custom2 Number Enter your second custom number, such as

a temporary business number. You can direct a call to this contact location when:

• you call someone using the Call From menu option

• you receive an incoming call and call screening mode is enabled

4. Select Done.

Buddy Settings

Use the Buddy pane to manage presence update behavior for your mobility-enabled buddies (mobile client users on the same system).

Reviewing and configuring your Buddy settings

1. Select Menu, Logout.

2. Select Menu, Options, Buddy.

3. Complete the fields using the information in Table 12 "Buddy Settings pane fields" on page 35 as a

guide.

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Figure 4: Buddy settings

Configuring Avaya 3100 MC - Client for Windows Mobile

Table 12: Buddy Settings pane fields

Field Description

Auto Presence Enabled Select this check box to have the Avaya

3100 MC - Client receive automatic presence notifications from mobility enabled buddies when their status changes.

Note: Auto Presence Enabled uses

extra airtime and reduces battery life if the Avaya 3100 MC - Client for Windows Mobile connects to the network for every status update.

4. Select Done.

Instant Messaging settings

Use the Instant Messaging pane to review and program your instant message alert settings.

Reviewing and configuring your Instant Message settings

1. Select Menu, Logout.

2. Select Menu, Options, Instant Messaging.

3. Complete the fields using the information in Table 13 "Instant Messaging pane fields" on page 36

as a guide.

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Configuring Avaya 3100 MC - Client for Windows Mobile

Figure 5: Instant Messaging settings

Table 13: Instant Messaging pane fields

Field Description

New IM Alert If this check box is selected and you

receive a new instant message, the New IM Alert appears allowing you to ignore the message or to reply to it. If you choose to ignore the message, you can review it later in the IM Session.

If this box is clear and you receive a new instant message:

• I you are on a read-only pane, the IM Sessions pane appears.

• If you are on a data input pane, no alert appears, and the message is added to the IM Session pane.

4. Select Done.

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Operating Avaya 3100 MC - Client for Windows Mobile

This section contains the following topics:

• “Starting and exiting” on page 37

• “Logging on and logging off” on page 37

• “Hiding Avaya 3100 MC - Client for Windows Mobile” on page 39

• “Overview of the main pane” on page 40

• “Navigating panes” on page 41

• “Call Alert mode and Phone Volume” on page 43

• “Native dialpad” on page 43

Starting and exiting

This section describes how to start and exit the Avaya 3100 MC - Client application.

Starting Avaya 3100 MC - Client for Windows Mobile

1. On the mobile device, select Start, Programs, Avaya 3100 MC - Client.

The splash pane appears.

Note: The first time you start Avaya 3100 MC - Client for Windows Mobile, a warning pane appears. Select Yes to run the application.

After the application starts, the Main pane appears.

2. Enter your configuration settings if prompted. For more information about configuring Avaya 3100 MC

- Client for Windows Mobile, see “Initial configuration” on page 25.

Note: Startup time and ongoing performance of the Avaya 3100 MC - Client is dependent on the

system resources that are currently available.

Autostarting Avaya 3100 MC - Client for Windows Mobile

If you turn off your device while Avaya 3100 MC - Client for Windows Mobile is running, the application will automatically start when you turn the device on.

Exiting Avaya 3100 MC - Client for Windows Mobile

Under usual circumstances, there is no need to exit the Avaya 3100 MC - Client. You can leave the application running for the entire time that your device is turned on. However you must exit before installing or upgrading from a computer or if you are uninstalling the software.

To exit Avaya 3100 MC - Client for Windows Mobile, select Menu, Exit from any pane.

Logging on and logging off

You may wish to log off the system but leave the application running. Once logged off, you can easily log on again.

Logging on

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Operating Avaya 3100 MC - Client for Windows Mobile

1. To log on, select Menu, Login.

The Login status indicator changes to Online.

Logging on while the Avaya 3100 MC - Client device is cradled

Depending on how Microsoft ActivSync is configured, you may lose wireless network connectivity when you cradle your device. If this happens, you can reestablish a connection by logging off and logging on again. Your data traffic is then transmitted over the USB connection. To reconnect to the wireless networks after uncradling your device, log off and then log on.

You can change the settings that control network connectivity while the device is cradled. For more

information, see “Modifying the Microsoft ActiveSync settings” on page 22.

Logging off

1. To log off, select Menu, Logout.

The Login status indicator changes to Offline. Avaya 3100 MC - Client for Windows Mobile remains active when you are logged off. To exit the application, see “Starting and exiting” on page 37.

Figure 6: ogoff status indicator

Turning off auto-login

At startup, the Avaya 3100 MC - Client attempts to automatically log on to the system. This process is repeated until log on is successful.

You can turn off the autologin feature if you do not know your configuration settings, or if you do not want to be connected to the system.

Turning off autologin

1. Select Menu, Stop Auto Login while the Avaya 3100 MC - Client for Windows Mobile is attempting to

log on.

The Avaya 3100 MC - Client for Windows Mobile stops attempting to log on to the system. The auto-login feature is reenabled the next time you log on.

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Log on status messages

Various status messages display as the Avaya 3100 MC - Client attempts to log on to the system. Message urgency is indicated by colored icons:

• Blue icon—For information purposes only. No corrective action is required.

• Yellow icon—Warning. You may need to reconfigure the application or device settings.

• Red—Error. Before you can log on to the system, you must reconfigure the application or device settings.

Hiding Avaya 3100 MC - Client for Windows Mobile

To use another application, you can temporarily hide Avaya 3100 MC - Client for Windows Mobile.

Hiding Avaya 3100 MC - Client for Windows Mobile

1. From the Avaya 3100 MC - Client for Windows Mobile screen menu, select the Minimize (x) icon.

Avaya 3100 MC - Client for Windows Mobile does not appear, but remains running in the background. When you access Avaya 3100 MC - Client for Windows Mobile again from the mobile device main menu,

you return to the last screen you used.

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Operating Avaya 3100 MC - Client for Windows Mobile

Overview of the main pane

After you configure Avaya 3100 MC - Client for Windows Mobile (see “Initial configuration” on page 25),

the Main pane appears whenever you start the application. The Main pane provides access to the full functionality of the Avaya 3100 MC - Client for Windows Mobile.

Main pane components

Phone pane

Access the Phone pane to place calls or to manage telephony features such as call hold and call transfer.

Buddy List pane

The Buddy List pane provides a complete list of the people you add to the Avaya 3100 MC - Client for Windows Mobile. You can manage your buddies by placing them in groups (for example, sales, finance). You can call a group or a buddy. You can send instant messages (IM) and track the presence status of all of your buddies that are mobility-enabled. A mobility-enabled buddy is an Avaya 3100 MC - Client user with an extension on the same Avaya 3100 Mobile Communicator Gateway system.

Search pane

Use the Search pane to look for people in the corporate directory. You can expand the search to include your local address book on the Windows Mobile device.

Voice Mail pane

Use the Voice Mail pane to determine whether you have new messages in your mailbox, and to call the voice mail system.

History pane

The History pane logs your recent calls, instant messages, and system events. You can sort and filter the entries, and you can select an individual entry to view details or initiate a call. The History pane also provides a missed call indicator.

IM Sessions pane

Use the IM Sessions pane to exchange instant messages with your mobility-enabled buddies.

Instant Conferencing pane

The Instant Conferencing pane contains a list of recent conference activity. Use it to join in-progress Instant Conferences and to reinitiate completed conferences.

My Status pane

Use the My Status pane to configure your presence status on the network.

Other details

The bottom of the Main pane contains the following information:

• Call Screening Mode—Call screening on (magnifying glass), Call Screening Off (check mark).

• Enterprise Connection status—Online, Offline.

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Navigating panes

Use the controls on your Windows Mobile device to navigate through panes and menus, enter data, and to select options. Use the left and right buttons to use menu bar commands. Use the START button to open the Start menu.

Controls available depend on the device that you are using (PDA or Smartphone). See Figure 14 "Device

controls and functions" on page 41.

Table 14: Device controls and functions

Control Function PDA

Touchscreen Tap the screen with the stylus to

write, open a menu, or to make a selection.

Navigation Control/Enter

Left and Right soft keys

Hardware Keyboard

Tap and Hold Tap and hold a record or menu

Jog (Thumb) Wheel

Press the multidirectional control up, down, left, or right to move through the menus and program instructions; carry out the selection by pressing the center of this control.

Press to use the command shown on the screen above the button.

Use the QWERTY-style keyboard just like a computer keyboard.

item to pop up a shortcut menu.

Scroll up or down to navigate through menus or program instructions.

Smart

phone

yes no

yes yes

yes no

yes yes

yes no

Support varies by device.

OK button Press to confirm your data

entries, or to exit the program in use.

TALK button Press to start a call, accept an

incoming call, or to go to the Phone pane.

END button Press to end a call, reject an

incoming call, or to go to the Main pane.

Note: This user guide describes how to use the Avaya 3100 MC - Client on a Personal Digital

Assistant (PDA) that is equipped with a touchscreen. Different navigational options are available on a Smartphone. Refer to your product documentation for more information.

yes yes

Expanding and collapsing the program panes

To expand a pane, select the expand arrow or soft key, or double-click the title bar.

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Operating Avaya 3100 MC - Client for Windows Mobile

To collapse a pane, select the collapse arrow or soft key, or double-click the title bar.

Summary and Detail views

Select the left tab button to view summary information on a pane.

To view detailed information on a pane, select the right tab button.

Talk and end buttons

Use the TALK (green) and END (red) buttons to access features. The following table provides information about the green and red buttons when either the Avaya 3100 MC - Client or Windows Mobile is in focus.

Table 15: Operation of TALK and END buttons

Button

TALK (green)

END (red)

Avaya 3100 MC - Client

in focus

• Start a call from:

— phone keypad

— phone quick dial

list

— History pane

— Search pane

— Buddy list

— Voice Mail pane

• Accept an incoming call.

• Change focus to the Phone pane from any other Avaya 3100 MC

- Client screen (only if a callable item is not highlighted).

• Terminate an in-progress call.

• Reject an incoming call.

Windows Mobile in Focus

• Start a call from the native dialer.

• Accept incoming calls.

• Change focus to the native dialer from any other screen.

• Terminate a call.

• Reject a call.

• Change focus to the Main screen from any other screen (only if a call is not in progress).

Change the screen orientation

The Avaya 3100 MC - Client can be displayed in different ways depending on the type of screen or touchpanel that you have on your device and how it is oriented.

Rectangular screen

If your device has a rectangular screen or a touchpanel that rotates, the Avaya 3100 MC - Client can be displayed in either portrait or landscape mode. In landscape mode, you must scroll to access some pane components.

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Operating Avaya 3100 MC - Client for Windows Mobile

Square screen

If your Windows mobile device has a square touchscreen, the Avaya 3100 MC - Client displays in portrait mode at all times, with the following limitations:

• Scrolling is required to access some screen components.

• The integrated numeric keypad is not available on the Call Dialpad pane (use the hardware keyboard instead).

Call Alert mode and Phone Volume

Use the built-in volume controls on the mobile device to adjust:

• call alert mode (ring, vibrate, or off)

• ringer volume

• speaker volume

While Avaya 3100 MC - Client for Windows Mobile is inactive, you can adjust the full range of settings. While Avaya 3100 MC - Client for Windows Mobile is active (you are in a call), you can only adjust the mobile device speaker volume.

Configuring the call alert mode and configuring the mobile device volume

1. In the mobile device status bar, select the Volume icon.

2. Select a radio button to set the call alert mode (ringer on, ringer off, or vibrate mode).

3. Use the slider to adjust the mobile device ringer and speaker volume.

Native dialpad

In some circumstances, you can choose to use the native dialpad rather than the Avaya 3100 MC - Client for Windows Mobile to place your calls. For example, if you need to place an emergency 911 call, use the native dialpad.

Using the native dialpad

• Press the green Talk button on your mobile device while a Windows mobile screen is in focus. The

native dialpad immediately appears.

• Dial an emergency number on the Avaya 3100 MC - Client for Windows Mobile dialpad and select

Call.

If the system recognizes the number as an emergency number, the system automatically switches to the native dialer and places the call over the cellular network. If the number is not recognized, select the native dialer and dial the number to place a call.

Note: Whenever you place a call or use a telephony feature, the native dialpad briefly appears; the

Avaya 3100 MC - Client Phone pane then replaces the native dialpad.

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Advanced functions

This section contains the following topics:

• “Placing calls” on page 45

• “Calling individuals” on page 46

• “Receiving calls” on page 51

• “Using the Mid-Call features” on page 52

• “Managing buddies” on page 54

• “Configuring your Presence Status” on page 59

• “Searching for people” on page 61

• “Working with Groups” on page 63

• “Instant Conferences” on page 65

• “Managing instant messages” on page 69

• “Tracking IM sessionHistory (Call Logs)” on page 72

Advanced functions

• “Managing voice mail” on page 75

Note: Some devices have a physical keypad, and do not use the touch screen for numeric entry. This

document describes the touch screen approach; for devices with a physical keypad, use the keypad for numeric entry instead.

Placing calls

Your Avaya 3100 Mobile Communicator Gateway telephone system manages all calls that you place on Avaya 3100 MC - Client for Windows Mobile. Quickly and easily call your coworkers either by selecting them from a Buddy list or by dialing their extension number.

Your office extension is associated with all of your outbound calls, regardless of your location. At any time, use Avaya 3100 MC - Client for Windows Mobile to initiate calls from your desktop telephone, mobile device, or home telephone; the people you call always see the same number.

Call modes

Two call modes are available:

• “Direct Outbound mode” on page 45

• “Call-me-First mode” on page 46

To use both call modes, you must configure an Outgoing Call Service DN in your Avaya 3100 MC - Client system settings. However, if you do not configure a service number, you can only use the Call-me-First

mode. For more information, see “Owner Information settings” on page 33.

Direct Outbound mode

In Direct Outbound mode, initiate calls directly from your mobile device to other parties through the

enterprise telephony system. For more information, see Figure 7 "Direct outbound mode." on page 46.

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Advanced functions

Figure 7: Direct outbound mode.

Call-me-First mode

In Call-me-First mode, your calls are completed in two steps. First, the enterprise telephony system calls

you. After you answer, the system calls the other party. See Figure 8 "Call-me-First mode" on page 46.

Figure 8: Call-me-First mode

Call Intercept

The Avaya 3100 Mobile Communicator can intercept calls made from the native device dialer, so that calls can go through the Avaya 3100 Mobile Communicator Gateway. Use the Options pane to control the use of the native device dialer. The Options menu displays the status of the feature. Select the Call Intercept entry to toggle the feature.

• When Call Intercept is on displays, the Avaya 3100 Mobile Communicator Gateway handles all calls

(client of native dialer) made from your Windows Mobile device.

• When Call Intercept is off displays, native dialer calls route through your Windows Mobile device

without Avaya 3100 Mobile Communicator Gateway interaction.

Calling individuals

The following options are available for calling an individual:

• “Dialing a number” on page 46

• “Calling from the Buddy list” on page 49

Dialing a number

Place a call by dialing an extension or telephone number.

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Advanced functions

1. Expand the Phone pane.

2. Select Menu, Input Method, Use Keypad.

3. Dial the contact extension or Public Switched Telephone Number (PSTN) number.

Note 1: To enter the plus (+) sign, press and hold the 0 key on the dialpad.

Note 2: To facilitate dialing, configure the Alpha to Digit map. For more information, see “Call

settings” on page 29

4. Do one of the following to select your number:

— To use your mobile number in Direct Outbound mode, press the green call button or select Menu,

Call.

— To use your mobile number in Call-me-First mode, select Menu, Call Me first, and then select

Call.

— To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from

the list or enter a new number, and then select Call from the menu.

The system places the call.

Figure 9: Phone pane

Redialing a number

Redial the last number that you dialed.

1. Expand to the Phone pane.

2. Without selecting a record on the Quick Dial List, select Menu, Redial.

The system places the call.

Calling a number on the Quick Dial list

The Phone pane provides an abbreviated history of your recent call activity in the Quick Dial List.

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Advanced functions

1. Expand the Phone pane.

2. Select Menu, Input Method, Use Quick Dial List.

3. Scroll through the Quick Dial List and highlight a record.

4. If required, enter a dialing prefix to the entry.

5. Do one of the following to select your number:

— To use your mobile number in Direct Outbound mode, press the green call button or select Menu,

Call.

— To use your mobile number in Call-me-First mode, select Menu, Call me First, and select Call

from the menu.

— To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from

the list or enter a new number, and then select Call from the menu.

The system places the call.

Figure 10: Calling from quick dial listPlacing an emergency call

When you dial an emergency number (for example, 911 or 112), the Avaya 3100 MC - Client switches to the Windows Mobile native phone and the call is placed over the cellular network.

No additional configuration is required to access this functionality. The Avaya 3100 MC - Client automatically receives a list of valid emergency numbers from the Avaya 3100 Mobile Communicator Gateway.

Dialing an emergency number

1. Ensure that the cellular connection is active.

2. Expand the Phone pane.

3. Select Menu, Input Method, Use Keypad.

4. Dial the emergency number (for example, 911).

5. Press the green Call button, or select Menu, Call.

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Advanced functions

The native phone appears and the system places the call on the cellular network.

CAUTION

If the native phone does not appear, hide or close the Avaya 3100 MC - Client, press the green Call button on your device, and redial the emergency number in the native phone.

Calling from the Buddy list

When you place a call from the Buddy List, you can select a buddy and use any of the buddy’s configured telephone numbers.

Calling a buddy

1. Expand the Buddy List.

2. Scroll to and highlight the buddy you want to call.

3. Select Menu, Call <destination_number>.

4. Enter a prefix before the number, if required.

5. Do one of the following to select your number:

— To use your mobile number in Direct Outbound mode, press the green call button or select Menu,

Call.

— To use your mobile number in Call-me-First mode, select Menu, Call Me first, and then select

Call.

— To use an alternate number in Call-me-First mode, select Menu,

Call From, select a number from the list or enter a new number, and then select Call from the

menu.

The system places the call.

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Advanced functions

Figure 11: Calling from buddy list

Calling from the History or Search panes

You can place calls from the History or Search panes.

1. Expand the History or Search panes.

2. Search and highlight the contact that you want to call.

3. Select Menu, Call <number>.

4. Enter a prefix before the number, if one is required.

5. Do one of the following to select your number:

— To use your mobile number in Direct Outbound mode, press the green call button or select Menu,

Call.

— To use your mobile number in Call-me-First mode, select Menu, Call Me first, and then select

Call.

— To use an alternate number in Call-me-First mode, select Menu,

Call From, select a number from the list or enter a new number, and then select Call from the

menu.

The system places the call.

Calling from the native address book

1. Navigate to the Contacts application. OR

Select Start, Contacts.

2. Scroll to the entry for the person to call.

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3. Select and hold the Select button. OR

Tap and hold the screen.

The contact menu appears.

4. Select to Call Work, Home or Mobile with Avaya 3100 MC - Client.

The number appears in the Avaya 3100 MC - Client for Windows Mobile.

5. Enter a prefix before the number if one is required.

6. Do one of the following

— To use your mobile number in Direct Outbound mode, press the green call button. Alternatively,

select Menu, Call.

— To use your mobile number in Call-me-First mode, select Menu, Call me first, and then select

Call.

— To use an alternate number in Call-me-First mode, select Menu, Call From, select a number, or

enter a new number, and then select Call.

The system sets up the call.

Receiving calls

Advanced functions

After you log on, you can receive voice calls from any pane of the Avaya 3100 MC - Client for Windows Mobile. You can receive and accept incoming calls even if the device is Personal Identification Number (PIN) locked. The manner in which the calls are handled depends on how you have configured your Call Screening:

• Call Screening Enabled: When an incoming call comes in, you receive a pop up alert requesting that you accept or decline the call.

— If you click accept, your phone rings. If you do not answer the call, the call goes to your cellular

voice mail system.

— If you click decline, the call goes to your Enterprise voice mail system.

• Call Screening Disabled: Incoming call handling depends on your system configuration as configured by your system administrator.

— If cellular voicemail avoidance is enabled, you hear a prompt to accept the call by pressing pound

(#). If you press #, the call is established. If you do not press #, the call goes to your Enterprise voice mail system.

— If cellular voicemail avoidance is disabled, the incoming call rings. If you do not answer the call, it

may go to Enterprise voice mail or it may go to cellular voicemail.

Note: Remember to check both voice mail systems for messages.

For more information on configuring Call Screening, see “Call settings” on page 29.

Device handoff

Device handoff requires a Handoff key on your desktop telephone. If you do not have this key configured, contact your system administrator.

The Avaya Communication Server 2100 does not support the Device handoff feature.

Moving a call from the desktop telephone to the Avaya 3100 MC - Client

You can move a call from your desktop telephone to the Avaya 3100 MC - Client.

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Advanced functions

1. While a call is connected on the desktop telephone, press the Handoff key.

2. Answer the call on the Avaya 3100 MC - Client.

3. Hang up your desktop telephone.

Moving a call from the Avaya 3100 MC - Client to the desktop telephone

You can move a call from your Avaya 3100 MC - Client to your desktop telephone.

1. While a call is connected on the Avaya 3100 MC - Client, press the Handoff key on your desktop

telephone.

2. If you have Station Control Password (SCPW) privacy protection configured, enter the SCPW on your desktop telephone.

3. Disconnect from the call on your Avaya 3100 MC - Client.

Using the Mid-Call features

While you are engaged in a voice call, use the following voice call telephony features:

• Call hold and retrieve: Places the current call on hold, and then resumes it.

• Mute: Mutes the current call so you can carry on a conversation without being heard.

• Transfer: Transfers the call to another party—either blind or supervised.

• Swap: Switch between two parties while you are engaged in a call.

• Speaker mode: Switches call audio from the earpiece to the system speaker.

• Three-party conference: Creates an impromptu three-party conference.

Call hold and retrieve

Place a call on hold and retrieve it while you are connected to the network.

Placing a call on hold While the call is connected, select Hold.

Held appears in the dialpad display.

Retrieving a held call Select Unhold.

Call mute

Mute a call to carry on a private conversation.

Muting a call While the call is connected, select Mute On.

Call mute appears in the dialpad display, and the other person on the call does not hear anything.

Unmuting a muted call

Select Mute Off.

You can now converse with the other person on the call.

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Call transfer

Transfer calls while you are connected to the network. The following transfer types are available:

• Blind: Transfer the call without talking to the other party.

• Supervised: Talk to the other party before transferring the call.

Transferring a call

1. While a call is connected, select Feature.

2. Dial the number to transfer the call.

3. Select Hold & Call.

The call is placed on hold. The held call hears music, if configured on the system.

4. Do one of the following:

— To complete a blind transfer, select Transfer, and hang up. — To complete a supervised transfer, wait for an answer, consult, select Transfer, and hang up.

5. To resume the call, select Cancel.

Advanced functions

Call swap

Switch between two different while you are engaged in a call.

Swapping between two parties

1. While a call is connected, select Feature.

2. Dial the number.

3. Select Hold & Call.

The call is placed on hold. The held call hears music, if configured on the system.

4. When the second call answers, press Swap to alternate between the two calls.

Speaker mode

Switch between the system speaker and the earpiece speaker.

While a call is connected, select Spkr On.

To switch a call from the system speaker to the earpiece speaker, select Spkr Off.

Three-party conference

Hold three-party conferences using the Avaya 3100 MC - Client.

Holding a conference call

1. While a call is connected, press Feature.

2. Dial the number that you want to add to the conference call.

3. Select Hold & Call.

The call is placed on hold. The held call hears music, if configured on the system.

4. When the party answers, request permission to initiate the conference call, and then press

Conference.

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Advanced functions

Note: You can execute a variety of dialpad controls (for example, *5) while you are engaged in a three-

party conference. However, if any of the participants are engaged in a second conference, the dialpad controls are no longer available.

Managing buddies

Buddies are people that you call frequently. Each buddy has a name and at least one contact location (extension or telephone number).

You can

• add buddies to the Avaya 3100 MC - Client for Windows Mobile

• call or view their contact details

• edit or delete them

• import buddies from the your call log (History), search results, native address book

• track presence status and send instant messages (mobility-enabled buddies only)

After adding a buddy, assign them to one or more groups to facilitate user management and enable instant conferencing.

Adding a buddy to the Avaya 3100 MC - Client for Windows Mobile local address book

1. Expand the Buddy List.

2. On the Buddy List pane, select Menu, New Contact .

3. Complete the fields using the information in Table 16 "Adding a new buddy" on page 54 as a guide.

Table 16: Adding a new buddy

Field Settings

Part of Groups Select this field to access the Select Item(s)

pane, where you can associate your buddy with one or more groups.

Last Name Enter the last name for your buddy.

First Name Enter the first name for your buddy.

Company Name Enter the company name for your buddy.

Note: Use the following fields to enter phone numbers for the

buddy. As a minimum, enter the Work Number, if it is used by default when you place a regular call. All other contact locations are optional and selectable only when you place an advanced call.

Home Number Enter the home phone number of your buddy.

You can select it when you place an advanced call to the buddy.

Work Number Enter the office telephone number of your

buddy. This number is the default contact location for your buddy and is a required entry.

If the number corresponds to a mobilityenabled user, then you can track your buddy’s presence and send IMs

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Advanced functions

Table 16: Adding a new buddy

Field Settings

Mobile Number Enter the mobile phone number for your

buddy. Select it when you place an advanced call to the buddy.

Other1 Enter an additional phone number for your

buddy such as a second office number. Select it when you place an advanced call to the buddy.

Other2 Enter an additional phone number for your

buddy such as a second home number. Select it when you place an advanced call to the buddy.

Note: Provide at least one contact location: Extension, Work number, Mobile number, Home number,

or Other number.

4. Select Menu, Done.

Your new buddy is added to the local address book.

Figure 12: Adding a new buddyImporting a buddy

Import a buddy to the Avaya 3100 MC - Client for Windows Mobile local address book from these sources:

• History pane

• Search Results pane (can include entries from both the mobile device address book and the corporate directory)

• Native address book

Importing saves you time by automatically entering buddy contact information.

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Advanced functions

Adding a buddy from the History pane

1. Expand the History pane.

2. Scroll to and highlight the entry for the person you want to add.

3. Select Details.

4. Select Menu, Add to Buddies.

Your new buddy is added to the local address book.

Figure 13: Importing a buddy from the History paneImporting a buddy from the Search pane

Search for people in your mobile device address book, and in the corporate directory maintained by your organization. After completing a search, select an individual entry and add it to the Avaya 3100 MC - Client for Windows Mobile as a buddy.

Adding a buddy from the Search pane

You can add buddies from your SIM card using this mechanism.

1. Expand the Search pane.

2. Perform a search (see “Searching for people” on page 61).

3. Scroll to and highlight the entry for the person you want to add.

4. Select Details.

5. Select Menu, Add to Buddies.

Your new buddy is added to the local address book

Note 1: After importing a buddy, ensure that the buddy contact information is complete. You may need

to add a tag or special character that was not present in the original record.

Note 2: The buddy display name contains the title, first name, and last name entered in the Avaya

3100 MC - Client for Windows Mobile address book.

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Advanced functions

Importing a buddy from the native address book

You can import buddies from the native address book. Using the native contact search, you can select an individual entry and add it to the Avaya 3100 Mobile Communicator Web UI for Windows Mobile as a buddy.

You can add buddies from your SIM card using this mechanism.

Importing a buddy from the native address book

1. Navigate to the Contacts pane.

Select Start, Contacts.

2. Scroll to the entry for the person to add.

3. Select Menu, Add to Avaya 3100 MC - Client Buddies.

4. Select Menu, Add to Buddies.

5. After importing a buddy, check that the contact information is complete. You may need to add a tag or special character that was not present in the original record.

Viewing the presence status of buddies

• check the presence of a single buddy

• check the presence of all buddies

• request notification when the presence status of a buddy changes.

You can configure the Avaya 3100 MC - Client for Windows Mobile to receive automatic presence status updates. By doing this, you can stay up-to-date with the latest status information for all of your buddies. To switch from manual (default) to automatic mode, select Auto Presence Enabled on the Buddy pane. For

more information, see “Buddy Settings” on page 34.

Note: Having Auto Presence Enabled causes extra airtime to be consumed and battery life to be

reduced.

Viewing the presence status of a buddy

1. Expand the Buddy list.

2. Scroll and highlight a buddy, and then choose one of the following:

— Menu, Query Presence to check buddy status — Menu, Set Presence Alert to be alerted of a status change. Only the next change is tracked, not

all changes.

— Menu, Clear Presence Alert to cancel status change alerts.

The Buddy list updates with the current presence status for the selected buddy.

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Advanced functions

Figure 14: Viewing presence status of buddiesViewing the presence status of a group of buddies

1. Expand the Buddy list.

2. Scroll and highlight a group.

3. Select Menu, Query Presence.

The Buddy list updates with the current presence status for the selected buddies.

Buddy presence status indicators

Buddy presence status indicators follow the same scheme as your presence status indicators. For more

information, see “Configuring your Presence Status” on page 59.

Viewing detailed information for a buddy

1. Expand the Buddy List.

2. Scroll to and highlight the entry you want to examine.

3. Select Details.

4. On the Buddy Detail pane, review the following information:

— Presence status

— Part of groups

— Full Name

— Company Name

— Available Channels (Home, Work, Mobile)

— Other1 and Other2

Note: Optionally, you can begin a communication session by selecting Menu, Call to place a call or Menu, Send IM to send an instant message.

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Adding a buddy to a group

Add all of your buddies to the groups you define on the Avaya 3100 MC - Client for Windows Mobile. Groups facilitate user management, and enable you can place Instant Conferences. For details on how to

create and use groups, see “Working with Groups” on page 63.

Adding a buddy to one or more groups

1. Expand the Buddy List pane.

2. Scroll to and highlight the buddy you want to add.

3. Select Menu, Edit Buddy.

4. Select the Part of Groups box.

The Select Items pane appears.

5. Select the groups to which you want to add the buddy.

6. Select Menu, Done.

The buddy is added to the groups you select.

Managing a buddy

You can edit buddy information or delete the buddy.

Editing a buddy

1. Expand the Buddy List pane.

2. Scroll to and highlight the buddy you want to edit.

3. Select Menu, Edit Buddy.

4. Edit the contact information as required.

5. Select Menu, Done.

The updated contact information is added to the local address book.

Deleting a buddy from the local address book

1. Expand the Buddy List pane.

2. Scroll to and highlight the buddy you want to delete.

3. Select Menu, Remove Contact.

The buddy is deleted from the local address book.

Configuring your Presence Status

See when your buddies are online and available, and inform them of your status on the network by configuring your Presence status.

Your presence status automatically updates when you connect or disconnect from the network, and when you are on the phone. Manually configure your presence status by selecting an entry from a list. For example, if you are busy and don’t want to take calls, inform your buddies by changing your status to Offline.

Many different presence statuses are available. Color-coded indicators inform your buddies of your availability:

• Green—Available to respond

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Advanced functions

• Yellow—Available but unable to respond

• Red—Not available and cannot respond

Presence status indicators are as follows:

Table 17: Presence status and availability indicators

Presence Status Availability Notes

Available Green Default

Away Yellow

Extended Away Yellow

Busy Yellow

Do Not Disturb Red All incoming calls to the device

are ignored, but will ring on other devices of clients that the user is logged in to. If not answered, the call will forward to voice mail.

Appear Offline Red You are online and have

access to all Avaya 3100 MC Client features, however other users see you as offline.

Changing your presence status

1. Expand the My Status pane.

2. From the Online Status pane, select a presence status.

3. Select Menu, Set Status.

Your presence status is updated on the system. Your online buddies can immediately see your new status.

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Figure 15: Changing your presence statusConfiguring a custom message

Advanced functions

1. Expand the My Status pane.

2. From the Online Status pane, enter a value in the Custom Note field.

3. Select Menu, Set Status.

Your custom note is appended to the configured presence status. Your online buddies can immediately see your new status.

Canceling a custom message

1. Expand the My Status pane.

2. From the Online Status pane, clear the Custom Note field.

3. Select Menu, Set Status.

Your custom note is appended to the configured presence status. Your online buddies can immediately see your new status.

Searching for people

Search for people in the following locations:

• in the device address book and the Avaya 3100 MC - Client for Windows Mobile

• in the corporate directory maintained by your organization

After completing a search, select an individual entry in order to view their contact details, initiate a call, or add contact details to the Avaya 3100 MC - Client for Windows Mobile local address book.

Performing a local search

Find contacts that you add to the device address book and buddies that you download to the Avaya 3100 MC - Client for Windows Mobile by performing a local search. A local search

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Advanced functions

Searching the local directories

1. Expand the Search pane.

2. Enter as much of the contact’s name as you know. You can enter one name (first or last) or both names (with a space between the names). For example,

— Enter mar to search for Mary Smith or Jim Martins. — Enter jo sa to search for John Sanders or Sam Johnson.

As soon as you start typing, the search results list displays. Every letter that you type causes the list to be updated with entries from the local directory.

Figure 16: Search panePerforming a corporate directory search

Find contacts in your enterprise phone book by performing a corporate directory search.

Searching the corporate and local directories

1. Expand the Search pane.

2. Enter as much of the contact’s name as you know. You can enter one name (first or last) or both names (with a space between the names). For example,

— Enter mar to search for Mary Smith or Jim Martins. — Enter jo sa to search for John Sanders or Sam Johnson.

The search results list displays entries from the local directory.

3. Select Search Corporate from the left menu.

The corporate directory search results list appears.

4. To resume the search, select Menu, New Search.

The search results list is cleared. The next search you initiate is a local search.

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Viewing search details

Viewing detailed information for a person on the search results list

1. Expand the Search pane.

2. Perform a search.

3. Highlight the entry you want to examine.

4. Select the Details button.

5. On the Search Detail pane, review the following information:

— Presence status (if available)

— Full Name

— Company Name

— Home Number

— Work Number

— Mobile Number

—Other1

Advanced functions

—Other2

Working with Groups

By using groups, you can associate buddies who have similarities. For example, create one group for the sales department, another for finance, and yet another for your personal friends. When you want to locate someone, simply look in the appropriate group folder. After you have found that person, place the call. Alternatively, you can call the entire group.

Create your personalized groups and add buddies to them. You can add a buddy to more than one group.

There is one system-generated group available. The All group contains a copy of all buddies in the local address book.

Adding a new group

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Advanced functions

1. Expand the Buddy List.

Figure 17: Adding a new groupSelect Menu, New Group.

2. Enter the name of the new group.

Figure 18: Adding the name of the new groupSelect Menu, Done.

Your new group is added to the local address book.

Note: You must add buddies to the group before placing a group call. For more information, see

“Adding a buddy to a group” on page 59

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Changing a group name

Changing the name of a group

1. Expand the Buddy List.

2. Highlight the group you want to edit.

3. Select Menu, Edit Group.

4. Change the group name.

5. Select Menu, Done.

The group name is updated in the local address book.

Deleting a group

1. Expand the Buddy List.

2. Highlight group you want to delete.

3. Select Menu, Remove Group.

Advanced functions

The group is deleted from the local address book. Buddies in the group are reassigned to the All group.

Instant Conferences

Instant Conferences are calls between multiple people. One person initiates the Instant Conference and instructs the Avaya 3100 Mobile Communicator Gateway to call the people selected for the conference.

Placing an Instant Conference call

When you initiate an Instant Conference, the system first calls your contact location (for example, mobile device or home) and prompts you to record a greeting message. The system then calls the users in the group and provides them with the option to join the call, decline the call, or join the call at a later time.

Before you initiate a regular Instant Conference, configure Work Numbers for all users in the group. See

“Managing a buddy” on page 59.

Initiating an Instant Conference

1. Expand the Buddy List.

2. Scroll to and highlight the group you want to call.

3. Select Menu, Query Presence to see the presence status of the group members.

4. Select Menu, Instant Conference Include/Exclude and select the members you want in the call.

5. Highlight the group folder and select Menu, Instant Conference.

The system places the call.

6. Accept the incoming call and then follow the prompts for the following steps:

a. Record the conference greeting and then press # on your phone dialpad. b. Press 1 to review the greeting, press 2 to rerecord the greeting, or press any other key to accept

the greeting and start the conference.

The system next calls the members of the group you selected at their default contact numbers.

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Advanced functions

On a regular telephone, users accept the Instant Conference by pressing the # key or reject it by hanging up.

On the Avaya 3100 MC - Client for Windows Mobile, users select one of the following menu options:

— Accept here to join in the Instant Conference immediately on the mobile device. — Accept <number> to join in the Instant Conference immediately on another device. — Join later to be prompted to join the Instant Conference at a later time. To configure your

reminder notification interval, see “Call settings” on page 29.

— Decline to reject the Instant Conference.

You hear a tone each time someone joins the Instant Conference.

Managing Instant Conferences

The following procedures describe how to manage ongoing Instant Conferences.

Joining an in-progress Instant Conference call

If you selected Join Later when you are initially invited to participate, you can later join the in-progress

Instant Conference. This feature is available only to the Instant Conference participants, not to the Instant Conference initiator.

1. Expand the Instant Conference pane.

2. Select the entry for the Instant Conference that you want to join.

3. Select Menu, Join Now.

4. Press # when prompted.

If the Instant Conference is still in progress, you join it. If the Instant Conference has ended, you receive an error message.

Responding to an Instant Conference reminder

If you select Join Later when the Instant Conference starts, you receive periodic reminders to participate in

the call. Select Yes to join the Instant Conference or No to be reminded again at a later time. To configure the reminder notification interval, see “Call settings” on page 29.

Managing an Instant Conference with the dialpad

The Instant Conference initiator can execute a variety of functions using the telephone dialpad. A limited set of these functions is also available to the Instant Conference participants.

Note: Mid-call features, such as Call Hold, Call Transfer, and Call Swap, are not available during

Instant Conferences. The call handoff feature is available during Instant Conferences, but only to the conference participants, not the conference originator.

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Advanced functions

Table 18 "Instant conference dialpad controls" on page 67 contains the list of Instant Conference

dialpad controls.

Table 18: Instant conference dialpad controls

Dialpad control

Function Comments

** Starts the help

system.

*1 Terminates an

Instant Conference.

*3 Enables user

numbers to be dialed mid-call.

The help system plays a recorded list of command descriptions. For example, “Press 6 to mute or unmute yourself.” The functions you can perform depend on your status as either an Instant Conference initiator or participant

The Instant Conference initiator can terminate the call at any time by pressing *1, and then confirming the selection by pressing 1 a second time.

The Instant Conference initiator can add another person to an ongoing call by doing the following:

• Press star (*) 3.

• Dial the extension of the party, PSTN, or mobile number.

• Press pound (#). The system calls the other party.

*5 Lecture

Mode—mutes and unmutes the voices of all participants except Instant Conference initiators.

*6 Mutes and

unmutes your own voice.

*7 Locks and

unlocks a conference.

The other party is prompted to press pound (#) to join the conversation.

Note: You can only add

individuals, not other conferences, to an ongoing Instant Conference.

The Instant Conference initiator can mute the voices of all participants. After being muted, the initiator can unmute all participants.

All Instant Conference participants can use this feature to mute or unmute their own voices.

The Instant Conference initiator can choose to lock access to the call. Once locked, no additional participants are allowed to join, but active participants can leave.

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Advanced functions

Table 18: Instant conference dialpad controls

Dialpad control

*8 An

Function Comments

All Instant Conference participants announcement lists all of the participants in an Instant

can use this feature to find out who is

in the call. When a roll call is in

progress you cannot hear the other

participants talking. Conference.

*9 Stops the help

system.

The help system stops playing the

recorded list of command

descriptions.

Managing the Instant Conference history

The Avaya 3100 MC - Client for Windows Mobile retains a record of your recent Instant Conferences.

Viewing Instant Conference det ails

View detailed information for each entry on the Instant Conference pane.

1. Expand the Instant Conference pane.

2. Scroll through the list and highlight a record.

3. Select Details.

The Instant Conference Detail pane appears with the following information:

— Log record type and success or failure indicator

— Time and date of the call

— Participant list (name and number)

Resuming an Instant Conference

Resume an Instant Conference that has been terminated.

1. Expand the Instant Conference pane.

2. Scroll through the list and highlight a record.

3. Select Menu, Instant Conference.

The system sets up the call in Call-me-First mode

4. Accept the incoming call and then follow the prompts for the following steps:

a. Record the conference greeting and then press # on your phone dialpad. b. Press 1 to review the greeting, press 2 to re-record the greeting, or press # to accept the greeting

and start the conference.

The system next calls the members of the group you select at their default contact numbers.

On a regular telephone, users accept the Instant Conference by pressing the # key or reject it by hanging up.

On the Avaya 3100 MC - Client for Windows Mobile, users select one of the following menu options:

— Accept here to join in the Instant Conference immediately on the mobile device.

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Advanced functions

— Accept <number> to join in the Instant Conference immediately on another device. — Join Later to be prompted to join the Instant Conference at a later time. To configure your

reminder notification interval, see “Initial configuration” on page 25.

— Decline to reject the Instant Conference.

A tone is heard each time someone joins the Instant Conference.

Deleting an Instant Conference entry

1. Expand the Instant Conference pane.

2. Scroll through the list and highlight a record.

3. Select Menu, Delete.

4. At the prompt, select Yes or Cancel.

Managing instant messages

With instant messages, you can:

• send messages to your buddies and others who have valid Session Initiation Protocol (SIP) addresses

• receive instant messages

• track instant message sessions

Figure 19: nstant messaging pane

Sending an instant message

The Avaya 3100 MC - Client for Windows Mobile supports sending instant messages to mobility-enabled buddies that you import from the corporate directory and to SIP addresses for other Avaya 3100 MC Client users on your Avaya 3100 Mobile Communicator Gateway.

To receive messages, buddies must be online and available.

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Advanced functions

Sending an instant message to a buddy

1. Expand the IM Session, Buddy list, History or Search panes.

2. Highlight a name or log entry.

3. Select Menu, Send IM. Note: This menu item is not available if you and your buddy are not on the same Avaya 3100 Mobile

Communicator Gateway.

The IM Sessions pane appears; presence information appears if it is available.

4. On the IM Sessions pane, do one of the following:

— Type your message in the Send IM Messages field. Limit the message to a maximum of 160

characters.

—Select Menu, Canned Messages, <custom message>.

5. Select Menu, Send.

A copy of the message is stored on the IM Sessions pane.

Sending an instant message to a SIP address

Start an instant messaging session with another Avaya 3100 MC - Client user with a SIP address.

1. Expand the IM Sessions pane.

2. Select Menu, New IM Session.

3. In the New IM Session pane, enter a valid SIP address using the format:

4. Select Done.

5. In the Send IM Message pane, do one of the following: — Type your message in the Send IM Message field. Limit the message to a maximum of 160

characters.

—Select Menu, Canned Messages, <custom message>.

6. Select Menu, Send.

A copy of the message is stored on the IM Sessions pane.

Receiving an instant message

When you log on, you receive instant messages regardless of what you are currently doing on the mobile device. When you receive an instant message, you are alerted by an audible tone and a visual alert.

• The audible tone is controlled by the device. To select a new tone, disable the tone, or use vibrate mode in place of the tone, refer to your device documentation.

• The visual alert is controlled by the Avaya 3100 MC - Client New IM Alert parameter. For more

information on instant messaging, see “Instant Messaging settings” on page 35.

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Advanced functions

Table 19 "Instant message alerts" on page 71 illustrates the type of alert you receive, depending on the

current state of the Avaya 3100 MC - Client.

Table 19: Instant message alerts

Configuration

New IM Alert disabled

New IM Alert enabled

Current Pane

IM Sessions

Any other pane

IM Sessions

Audible tone

Yes, if you enable tone notification on the device.

Visual Alert

If someone sends you a message while you are typing them a message, their message is added to the IM Sessions pane. If anyone else sends you a message, Received New appears on the pane.

If someone sends you a message while you are on a non-IM pane, you do not receive a visual alert. You must go to the IM Sessions pane to view the message.

If someone sends you a message while you are typing them a message, their message is added to the IM Sessions pane. If anyone else sends you a message, Received New appears on the pane.

Any other pane

Yes, if you enable tone notification on the device.

Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide 71

If someone sends you a message while you are on a non-IM pane, the IM Alert appears and you can select one of the following options:

• View: Causes the IM Sessions pane to appear, where you can compose a reply.

• Ignore: Causes the IM Alert to be dismissed. Review it later in the IM Sessions pane.

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Advanced functions

Tracking IM Sessions

The IM Sessions pane lists the last 50 messages that you exchange with as many as three of your buddies. Older records are deleted automatically.

Managing IM Sessions

1. Expand the IM Sessions pane.

2. Select a buddy tab and do one of the following:

— Select a date folder to review the messages that you have exchanged.

—Select Menu, Send IM, type a message or select a canned message, and then select Menu,

Send to send an instant message.

Figure 20: Tracking IM sessionHistory (Call Logs)

The Avaya 3100 MC - Client for Windows Mobile retains a log of the following events for your recent communication sessions:

• Number of missed calls

• Incoming and outgoing calls

• Incoming and outgoing instant messages

• System event notifications

The History pane can contain up to 50 log entries. Older entries are automatically deleted.

By default, the entries are organized by time and date, but you can also sort them by name or type. You can also filter the list so that only entries of a particular type are displayed. Select an individual entry to view contact details, add contact details to your local address book, or initiate a call.

Note: The Avaya 3100 MC - Client can display up to 80 characters in the history pane.

Viewing the entire History list

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Expand the History pane on the Main pane.

The following figures show the possible icons.

Figure 21: Voice call icons

Figure 22: Instant message icons

Figure 23: Instant Conference icons

Advanced functions

Figure 24: System notification icons

Sorting and filtering History entries

Sort entries in the History pane by name, record type (for example, system notification, call), or time received. Filter the list to display only missed calls, incoming calls, or outgoing calls.

1. Expand the History pane.

2. Select a sort preference:

— Menu, Sort By, Time (default) — Menu, Sort By, Name — Menu, Sort By, Type

The entries display according to the specified sort preference.

3. Select a filter preference:

— Menu, Filter By, All (default) — Menu, Filter By, Incoming Calls

— Menu, Filter By, Missed Calls

— Menu, Filter By, New Missed Calls — Menu, Filter By, Outgoing Calls

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Advanced functions

The entries display according to the specified filter preference.

Viewing detailed log information

1. Expand the History pane.

2. Highlight the entry you want to examine.

3. Select Details.

4. On the History Detail pane, review the following information:

— Status of person associated with the log entry

— Log record type and success/failure indicator

— Time and date, and elapsed time

— Phone number or Instant Message text

Marking history entries as read

Change the status of your New Incoming Call entries to Incoming Call by marking them read. The missed call indicator on the Main pane also clears.

Marking a single New Incoming Call entry as read

1. Expand the History pane.

2. Scroll through the list and highlight a New Incoming Call record.

3. Select Details.

4. Select Menu, Mark As Read.

The status of the entry changes to Incoming Call.

Marking all New Incoming Call entries as read

1. Expand the History pane.

2. Select Menu, Mark All Read.

The status of all New Incoming Call entries change to Incoming Call.

Deleting entries

Delete an individual entry or all entries on the History pane.

Deleting an individual entry

1. Expand the History pane.

2. Scroll through the list and highlight a record.

3. Select Menu, Delete.

Deleting all entries

1. Expand the History pane.

2. Select Menu, Delete All.

3. Select Yes or No in response to the prompt.

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Advanced functions

Managing voice mail

You can check if you have new messages and quickly call the voice mail system to access your mailbox.

Tracking the status of your messages

The Main pane and Voice Mail pane indicate if you have new messages.

Calling the voice mail system

Calling voice mail

1. Expand the Voice Mail pane.

2. Select Call VoiceMail.

Avaya 3100 MC - Client for Windows Mobile calls the voice mail system.

3. Enter your voice mailbox number and password when prompted.

4. After you gain access to your mailbox, you can listen to, save, and delete your messages.

Note: Use the mobile device phone application to respond to system prompts.

Accessing History from voice mail

1. Expand the Voice Mail pane.

2. Select See Call History.

Figure 25: Voice mail pane

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Advanced functions

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Page 77

Troubleshooting

This section contains the following topics:

• “Data connection between Avaya 3100 MC - Client for Windows Mobile and Avaya 3100 MC

Gateway” on page 77

Data connection between Avaya 3100 MC - Client for Windows Mobile and Avaya 3100 MC Gateway

To verify that the data connection between Avaya 3100 MC - Client for Windows Mobile and Avaya 3100 Mobile Communicator Gateway is established:

1. Ping the Avaya 3100 Mobile Communicator Gateway from the PC to verify data connectivity of the PC to the Avaya 3100 Mobile Communicator Gateway.

2. Connect the mobile device to the computer with a USB cable.

3. Start Microsoft ActiveSync on the computer.

Figure 26: ActiveSync

4. On the mobile device, select Start, Internet Explorer.

5. Browse to http://<IP address or host name of Avaya 3100 Mobile Communicator Gateway>:8282/

adminserver. See Figure 27 "Avaya 3100 Mobile Communicator Gatewaysplash screen" on

page 78.

This demonstrates (using non-Avaya software) that the mobile device has established an IP connection to the PC and that it can make an IP connection to the Avaya 3100 Mobile Communicator Gateway.

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Troubleshooting

Figure 27: Avaya 3100 Mobile Communicator Gatewaysplash screen

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Page 79

Acronyms

Table 20 lists the acronyms used in this guide.

Table 20: Acronyms

Acronym Full Name

CDMA 1xRTT Code Division Multiple Access Single Carrier (1x) Radio Transmission

Technology

DND Do Not Disturb

EDGE Enhanced Data rates for Global Evolution

EVDO Evolution Data Only

IM Instant Message

Avaya 3100 MC - Client Avaya 3100 Mobile Communicator - Client

MWI Message Waiting Indicator

Acronyms

PDA Personal Digital Assistant

PIN Personal Identification Number

PSTN Public System Telephone Network

SIM Subscriber Identity Module

URL Uniform Resource Locator

USB Universal Serial Bus

Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide 79

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Acronyms

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Page 81

Quick reference

You can print this chapter to carry for quick reference.

Getting started

The Avaya 3100 Mobile Communicator - Client for Windows Mobile provides enterprise collaboration functionality to a Windows Mobile mobile device using a data (Internet) connection over the cellular network. Avaya 3100 MC - Client for Windows Mobile allows real-time communication with the Avaya 3100 Mobile Communicator Gateway and Avaya Communication Server. The term Communication Server means all communication servers that Avaya 3100 Mobile Communicator supports (see the Avaya 3100 Mobile Communicator Product Bulletin). For more information about Avaya 3100 MC - Client for Windows

Mobile, see Avaya 3100 Mobile Communicator - Client for Windows Mobile User Guide (NN42030-101).

Important Notice:

Select and use headsets designed to reduce excessive sound pressure levels or acoustic shocks. Check that headsets meet their respective National or International Acoustic and Safety requirements.

Starting the Avaya 3100 MC - Client

1. On your Windows Mobile device, select Start, Programs, Avaya 3100 MCC

The main Avaya 3100 MC - Client pane appears and you can use the application.

Placing or receiving a call

How the system handles calls depends on the configuration of your Avaya 3100 MC - Client for Windows Mobile.

•In Direct Outbound mode, initiate calls directly from your mobile device to other parties

through the enterprise telephony system.

•In Call-me-First mode, your calls are completed in two steps. First, the enterprise

telephony system calls you. After you answer, the system calls the other party.

Use both call modes to configure a service number in your Avaya 3100 MC - Client for Windows Mobile system settings. However, if you do not configure a service number, you can only use the Call-me-First mode

Exiting or hiding the Avaya 3100 MC - Cli ent

Exiting the Avaya 3100 MC - Client application:

1. Select Menu, Exit from any pane.

Hiding the Avaya 3100 MC - Client application:

1. To hide the Avaya 3100 MC - Client application, select the Minimize icon from any pane

menu. (The minimize icon is an “X”.) When you access the Avaya 3100 MC - Client application again, you return to the last pane you used.

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Quick reference

Dialing calls

Dialing a number:

1. Expand the Phone pane.

2. Select Menu, Input Method, Use Keypad.

3. Dial the contact extension or PSTN number.

Note: To enter a + sign, press and hold the 0 key on the dialpad.

4. Specify your own number by doing one of the following:

• To use your mobile number in Direct Outbound mode, press the green Call button or select Menu, Call.

• To use your mobile number in Call-me-First mode, select Menu, Call-me-First, and then select Menu, Call.

• To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from the list or enter a new number, and then select Menu, Call.

The system places the call.

Calls to buddies

Calling a buddy:

1. Go to the Buddy List.

2. Scroll to and highlight the buddy.

3. Select Menu, Call <destination number>.

4. Enter a prefix ahead of the number, if required.

5. Specify your own number by doing one of the following:

• To use your mobile number in Direct Outbound mode, press the green call button or select

Menu, Call.

• To use your mobile number in Call-me-First mode, select Menu, Call-me-First, and then select Menu, Call.

• To use an alternate number in Call-me-First mode, select Menu, Call From, select a number from the list or enter a new number, and then select Menu, Call.

The system places the call.

Voice mail

Accessing voice mail:

1. Go to the Voice Mail pane.

2. Select Call Voice Mail.

The Avaya 3100 Mobile Communicator Gateway connects to the voice mail server, then initiates a direct call from your device to the voice mail server.

3. When you are prompted, enter your voice mail mailbox number and password using the Windows Mobile phone application.

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Calls to an emergency number

Calling an emergency number

1. Ensure that the cellular connection is active.

2. Expand the Phone pane.

3. Select Menu, Input Method, Use Keypad.

4. Dial the emergency number (for example, 911).

5. Press the green Call button or select Menu, Call.

Instant conferences

Instant Conference commands

Use these commands to manage an instant conference:

** help *1 ends the conference *3 dial another buddy, dial the other party’s number, then press # *5 mutes or unmutes the conference *6 mutes or unmutes your own voice *7 locks or unlocks the conference *8 hear a list of participants *9 stops the help

Quick reference

Initiating an Instant Conference

1. Navigate to the Buddy List.

2. On the Buddy List pane, select a group.

3. Select Menu, Instant Conference Include/Exclude and select the people for the

conference.

4. Highlight the group folder and select Menu, Instant Conference.

The system places the call.

5. Accept the incoming call, and then follow the prompts. Then do the following:

a) Record the conference greeting, and then press # on your phone. b) Press 1 to review the greeting, press 2 to re-record the greeting, or press any other key

to accept the greeting and start the conference.

The Avaya 3100 Mobile Communicator Gateway calls the users you selected. They are prompted to Join Now, Join Later, or Decline.

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Quick reference

Instant messages

Sending an instant message to a buddy

1. Navigate to the Buddy List, History or Search panes.

2. Highlight a buddy, log entry, or search entry.

3. Select Menu, IM.

4. On the IM Sessions pane, do one of the following:

— Type your message in Send IM Messages field. —Select Menu, Canned Messages, <message>.

5. Select Menu, Send.

History (Call Logs)

The History pane provides a history of your most recent incoming and outgoing calls, instant messages, and system event notifications.

Viewing the History (Call Logs) pane:

1. Navigate to the History pane.

2. Highlight the entry, and select the Details button.

3. On the History Detail pane, you can review:

— the status of the person associated with the log entry

— log record type and success failure indicator

— time, date and elapsed time

— phone number or IM text.

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Avaya 3100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Welcome

Your new Avaya 3100 MC - Client for Windows Mobile

New in this release

Features

Other changes

Avaya 3100 MC - Client for Windows Mobile feature overview

Language support

Getting Started

Before you begin

Enterprise requirements

Supported network connections and devices

Network specifications

Cellular data plan usage

Subscriber Identity Module (SIM) card

Battery life

Installing Avaya 3100 MC - Client for Windows Mobile

Installing or upgrading Avaya 3100 MC - Client for Windows Mobile

Installing or upgrading from a computer

Installing the software over the air

Upgrading the software over the air

Performing an upgrade for a major release

Uninstalling Avaya 3100 MC - Client for Windows Mobile

Obtaining the Log file

Modifying the Microsoft ActiveSync settings

Determining the Avaya 3100 MC - Client for Windows Mobile software version

Configuring Avaya 3100 MC - Client for Windows Mobile

Initial configuration

Advanced Configuration settings

Advanced settings

Call settings

Owner Information settings

Buddy Settings

Instant Messaging settings

Operating Avaya 3100 MC - Client for Windows Mobile

Starting and exiting

Logging on and logging off

Turning off auto-login

Hiding Avaya 3100 MC - Client for Windows Mobile

Overview of the main pane

Main pane components

Navigating panes

Expanding and collapsing the program panes

Summary and Detail views

Talk and end buttons

Change the screen orientation

Call Alert mode and Phone Volume

Native dialpad

Advanced functions

Placing calls

Call modes

Call Intercept

Calling individuals

Dialing a number

Redialing a number

Calling a number on the Quick Dial list

Calling from the Buddy list

Calling from the History or Search panes

Calling from the native address book

Receiving calls

Device handoff

Using the Mid-Call features

Call hold and retrieve

Call mute

Call transfer

Call swap

Speaker mode

Three-party conference

Managing buddies

Importing a buddy from the native address book

Viewing the presence status of buddies

Adding a buddy to a group

Managing a buddy

Configuring your Presence Status

Searching for people

Performing a local search