Avaya 2420 User Manual

2420 Digital Telephone
Quick Reference

555-250-201

Issue 2

November 2002

NOTICE

While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Avaya Inc. can
assume no responsibility for any errors. Changes or corrections to the
information contained in this document may be incorporated into future issues.

HEARING AID COMPATIBILITY

The 2400-Series telephones are Hearing Aid Compatible (HAC) when the
Automatic Gain Control is disabled, and thus all units have “HAC” printed on
them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

Avaya Inc. does not warrant that this product is immune from or will prevent
unauthorized use of common-carrier telecommunication services or facilities
accessed through or connected to it. Avaya Inc. will not be responsible for any
charges that result from such unauthorized use. Product administration to
prevent unauthorized use is your responsibility and your system manager
should read all documents provided with this product to fully understand the
features available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY is a registered trademark of Avaya Inc.
MultiVantage is a trademark of Avaya Inc.

OBTAINING PRODUCTS

To learn more about Avaya Inc. products and to order any of these products,
access the Avaya web site at www.avaya.com.

THE “CE” MARK

If the “CE” mark is affixed to this equipment, it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and
the Low Voltage Directive (73/23/EEC).

© 2002 Avaya Inc.
All Rights Reserved
Printed in USA

Call-Handling Features

Answer a call

When a call arrives at your 2420 Digital Telephone, you hear a ringing tone
and a blinking bell icon appears on the associated call appearance. In
addition, call identification information is displayed.

To answer an incoming call

Do one of the following:

• If you are not active on another call, answer the call using your
handset, headset, or speakerphone (see “Speakerphone”).

• If you are active on a call already, place the active call on hold (see
“Hold”), and then answer the incoming call.

• If the call appearance for the ringing call is not displayed on the
current Home screen page, use and to cycle through the
pages. When you locate the call appearance for the ringing call,
press the corresponding call appearance button.

Make a call

You can make calls from the 2420 telephone using a variety of methods.

To make a call manually

1. Go off hook using the handset, headset, or speaker.

2. When you hear dial tone, enter the extension or telephone number
using the dialpad.

If you are calling an external number, be sure to include the required
code (for example, “9”) to access an outside line.

To have the 2420 telephone make a call automatically

Do any of the following:

• Press to have the 2420 telephone dial the last number that

you dialed.

• Access the Call Log and initiate a call to a specific entry. See “Using

the Call Log,” later in this guide, for more information.

• Access the Speed Dial List in your personal directory and initiate a

call to a specific entry. See “Speed Dial/Personal Directory,” later in
this guide.

1

Hold

The Hold feature puts a call on hold until you can return to it.

To put a call on hold

Press .

To return to the held call

Press the call appearance button of the held call.

Note: Your system manager may have administered the Unhold feature. In

this case, you can return to the held call by pressing .

.

Redial

The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number (up to 24 digits) you dialed.

To redial the last number that you dialed

Press .

.

Speakerphone

The two-way built-in speakerphone allows you to make and answer calls
without lifting your handset. Keep in mind that two-way speakerphones may
not operate satisfactorily in every environment (such as in very noisy
locations).

To make or answer a call without lifting the handset, or to use the
speakerphone with any feature

1. Press .

2. Make or answer the call, or access the selected feature.

3. Adjust speakerphone volume if necessary.

To change from the speakerphone to the handset

Pick up the handset and talk.

To change from the handset to the speakerphone

1. Press .

2. Hang up the handset.

To end a speakerphone call

Press again.

2

.

Transfer

The Transfer feature allows you to transfer a call from your telephone to
another extension or outside number.

To transfer the current call to another extension

1. While on a call, press .

2. When you hear dial tone, dial the number to which the call is to be
transferred.

3. Do one of the following:

• To transfer the call without announcing it, press again, and

hang up.
The transfer is complete.

• To announce the call before transferring it, wait for the called party

to answer. Go to Step 4.

4. When the called party answers, announce the call.
(If the line is busy or if there is no answer, press . Then, you can
return to the held call by pressing its call appearance button.)

5. Press again and hang up to complete the transfer.

Note: Your system manager may have administered the Transfer-on-Hang-up

feature. In this case, you can transfer a call by pressing , dialing
the number to which the call is to be transferred, and then hanging up.
To cancel an attempted transfer, press the original call appearance. If
your system has auto-hold activated, use to cancel a transfer so
that the potential transfer recipient is not left on hold.

Conference

The Conference feature allows you to conference up to six parties (including
yourself) on a call.

To add another party to a call

1. Press .

2. When you hear dial tone, dial the number of the person you want to
add to the call.

3. Wait for an answer.

4. To add the person to the call, press again.
(If the called party does not answer or does not want to join the
conference, press
pressing its call appearance button.

5. Repeat Steps 1 through 4 for additional conference connections.

. Then, you can return to the held call by

3

To add a held call to an active call

1. Press .

2. When you hear dial tone, press the call appearance button
corresponding to the held call.

3. Press again.

To remove the last person added to the conference call

1. Make sure that the conferenced call appearance is selected.

2. Press .

4