Avaya 2410 User's Guide

2410 Digital Telephone
User’s Guide

Release 5

16-300133

Issue 3

February 2007

Copyright 2007, Avaya Inc.
All Rights Reserved

Notice

Every effort was made to ensure th at the in fo rmatio n in thi s docu men t was
complete and accurate at the time of printing. However, information is
subject to change.

Warranty

Avaya Inc. p rovid es a limit ed warran ty on th is pro duct . Refer to your sale s
agreement to establish the terms of the limited warranty. In a ddition,
Avay a’s standard warranty language as well as information regarding
support for this product, while under warranty, is available through the
following Web site: http://www.avaya.com/support.

Hearing Aid Compatibility

The 2400-Series telephone s are Hearing Aid Compatible (HAC ) when the
Automatic Gain Control is disabled, and thus all un its hav e “HAC” printed
on them.

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by
an unauthorized party (for example, a person who is not a corporate
employee, agent, subcontractor, or is not working on your company's
behalf). Be aware that th ere may be a ris k of tol l fraud associ ated wi th your
system and that, if toll fraud occurs, it can result in substantial additional
charges for your telecommu nications services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need
technical assistance or support, in the United States and Canada, call the
Technical Service Center's Toll Fraud Intervention Hotline at
1-800-643-2353.

Disclaimer

Avay a is not responsi ble for any modi fications, add itions or delet ions to the
original published version of this documentation unless such
modifications, additions or deletions were performed by Avaya. Custome r
and/or End User agree to indemnify and hold harmless Avaya, Avaya's
agents, servants and employees against all claims, lawsuits, demands and
judgments arising out of, or in connection with, subsequent modifications,
additions or deletions to this documentation to the extent made by the
Customer or End User.

How to Get Help

For additional support teleph one numbers, go to the Avaya support Web
site: http://www.avaya.com/support

. If you are:

• Within the United States, click the Escalation Contacts link. Then
click the appropriate link for the type of support you need.

• Outside the United States, click the Escalation Contacts link.
Then click the International Services link that includes telephone
numbers for the international Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video
communications) is the prevention of a ny type of intrusion to (that is, either
unauthorized or malicious access to or use of) your company's
telecommunications equipment by some party.

Y our company's “telecommunications equipment” includes both this Avaya
product and any other voice/data/video equipment that could be accessed
via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent,
subcontractor, or is not working on your company's behalf. Whereas, a
“malicious party” is anyone (including someone who may be otherwise
authorized) who accesses your telecommunications equipment with either
malicious or mischievous intent.

Such intrusions may be either to/throu gh synchronous (time-multiplexed
and/or circuit-based), or asynchronous (character -, message-, or
packet-based) equipment, or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets , or toll
facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,
regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated
with your system and/or its netw orked equipmen t. Also re alize th at, if su ch
an intrusion should occur, it could result in a variety of losses to your
company (including but not limited to, human/data privacy, intellectual
property, material assets, financial resources, labor cos t s, and/or legal
costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing b oth this system and its networked
equipment rests with you - Avaya’s customer system administrator, your
telecommunications peers, and yo ur managers. Ba se the fulfil lment of yo ur
responsibility on acquired knowledge and resources from a variety of
sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your
peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their
interfaces

• Your Avaya-provided software applications, as well as their
underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference caused
by unauthorized modifications of this equipment or the substitution or
attachment of connecting cables and equipment other than those specified
by Avaya Inc. The correction of interference caused by such unauthorized
modifications, substitution or attachment will be the responsibility of the
user. Pursuant to Part 15 of the Federal Communications Commission
(FCC) Rules, the user is cautioned that changes or modifications not
expressly approved by Avaya Inc. could void the user’s authority to operate
this equipment.

Product Safety Standards

This product complies with and conforms to the following international
Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition, or
IEC 60950-1, 1st Edition, including all relevant national deviations as
listed in Compliance with IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equ i pment, CAN/CSA-C22.2
No. 60950-00 / UL 60950, 3rd Edition, or CAN/CSA-C22.2 No.
60950-1-03 / UL 60950-1.

Safety Requirements for Customer Equipment, ACA Technical Standard
(TS) 001 - 1997.

One or more of the following Mexican national standards, as applicable:
NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019 SCFI 1998.

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the foll owing international
EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of Information
Technology Equipment, CISPR 22:1997 and EN55022:1998.

Information Technology Equipment – Immunity Characteristics – Limits
and Methods of Measurement, CISPR 24:1997 and EN55024:1998,
including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

Power Line Emissions, IEC 61000-3-2: Electromagnetic compatibility
(EMC) – Part 3-2: Limits – Limits for harmon ic current emissions.

Power Line Emissions, IEC 61000-3-3: Electromagnetic compatibility
(EMC) – Part 3-3: Limits – Limitation of voltage changes, voltage
fluctuations and flicker in public low-voltage supply systems.

Federal Communications Commission Statement

Part 15:
Note: This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in
a residential area is likely to cause harmful interference in which case
the user will be requ ired to correct the inte rf erence at his own expense.

Installation and Repairs

Before installing this equipment, user s should ensure that it is permissible
to be connected to the facilities of the local telecommunications company.
The equipment must also be installed using an acceptable method of
connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a repres entative
designated by the supplier. Any repairs or alterations made by the user to
this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.

Declarations of Conformity

United States FCC Part 68 Supplier’s Declaration of Conformity (SDoC)
Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168 label
identification number complies with the FCC’s Rules and Regulations 47
CFR Part 68, and the Administrative Council on Terminal Attachme nts
(ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment
described in this document complies with Paragraph 68.316 of the FCC
Rules and Regulations defining Hearing Aid Compatibility and is deemed
compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be
obtained by contacting your loca l sales representative and are available on
the following Web site: http://www.avaya.com/support.

All Avaya media servers and media gateways are compliant with FCC Part
68, but many have been registered with the FCC before the SDoC process
was available. A list of all Avaya registered products may be found at:

http://www.part68.org by conducting a search using “Avaya” as

manufacturer.

European Union Declarations of Conformity

Part 68: Answer-Supervision Signaling

Allowing this equipment to be operated in a manner that does not provide
proper answer-supervision signaling is in violation of Part 68 rules. This
equipment returns answer-supervision signals to the public switched
network when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by
the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct inward
dialed (DID) calls forwarded back to the public switched telephone
network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya attests that this registered equipment is capable of providing users
access to interstate providers of operator services through the use of access
codes. Modification of this equipment by call aggregators to block access
dialing codes is a violation of the Teleph one Operator Consumers Act of

1990.

Canadian Department of Communications (DOC) Interference
Information

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003

du Canada.
This equipment meets the applicable Industry Canada Terminal Equipment

Technic al Specifications . This is confirmed by the registration nu mber . The
abbreviation, IC, before the regist ration number signifies that registration
was performed based on a Declaration of Conformity indicating that
Industry Canada technical specifications were met. It does not imply that
Industry Canada approved the equipment.

Avay a Inc. declares that the equipment specified in this document bearing
the “CE” (Conformité Europeénne) mark conforms to the European Union
Radio and Telecommunications Terminal Equipment Directive (1999/5/
EC), including the Electromagnetic Compatibility Directive (89/336/EEC)
and Low Voltage Directive (73/23/EEC).

Copies of these Declarations of Conformity (DoCs) can be obtained by
contacting your local sales representative and are available on the
following Web site: http://www.avaya.com/support.

Japan

This is a Class B product base d on the standard of the Voluntary Control
Council for Interference by Info rmation Technology Equi pment (VC CI). If
this equipment is used in a domestic environment, radio disturbance may
occur, in which case, the user may be required to take corrective actions.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701
FAX [phone] or 1.207.6 2 6.7269

Write: Globalware Solutions

200 Ward Hill Avenue
Haverhill, MA 01835 USA

Attention: Avaya Account Management
E-mail: [e-mail]
For the most current versions of documentation, go to the Avaya support

We b site: http://www.avaya.com/support.

Contents

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Headset Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Safety Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2410 Telephone Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

2410 Telephone User Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Navigating in the Home Screen Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Appearance and Call Identification Displays . . . . . . . . . . . . . . . . . . . . . . . 15

Status Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

The Speed Dial Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Working in the Speed Dial Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Managing Your Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Quick Access to Speed Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Editing Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Dialing Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Adding Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Editing Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Deleting Speed Dial Entries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

The Call Log Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

The Call Log Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Working in the Call Log Summary Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Call Log Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Working in the Call Log Detail Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Viewing the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Making Calls from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Issue 3 February 2007 5

Contents

Saving a Call Log Entry to Your Speed Dial List . . . . . . . . . . . . . . . . . . . . . 37

Deleting a Call Log Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

The Label Action Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Working in the Label Action Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Managing Your Call Appearance/Feature Button Labels . . . . . . . . . . . . . . . . . . . . . 41

Editing Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Viewing the System Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Restoring the System Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

The Options Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Working in the Options Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Selecting Personalized Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Ring Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Visual Ring (Flash Message Lamp). . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Audible Alerting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Show Phone Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Call Log Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Stay in Speed Dial Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Speaker Auto Off-Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Headset Auto Off-Hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Using Selected Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Abbreviated Dialing/Automatic Dialing (AD) . . . . . . . . . . . . . . . . . . . . . . . 57

Call Forwarding All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Call Pickup and Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Leave Word Calling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Whisper Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Using Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Call Timer and Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Inspect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Entering Cyrillic Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

6 2410 Digital Telephone User’s Guide

Overview

The 2410 Digital Telephone is a multiline digital telephone for use with an A vaya call processing
system. The 2410 telephone puts convenient features and capabilities at your fingertips,
including:

● a large display —that allows you to view

- call appearance/feature button labels

- the call log

- speed dial lists

- call identifier information

● a flexible call appearance/feature button display—that eliminates the need for paper

button labels.

● a customizable interface—that allows you to

- create personal speed dial lists

- specify the call types you want to appear in the call log

- select the telephone ring pattern

- customize the call appearance/feature button labels

- choose the language you want displayed on your 2410 telephone

Note:

Note: You can choose to view screen text in English, German, French, S p anish , It alian,

Dutch, Portuguese, Japanese, and Russian.

● a programmable speed dial list—that allows you to store up to 48 entries.

● a programmable call log—that supports up to 48 entries. Each entry includes calling

party name and number , when ava ilable, for incoming calls. The call log also allows you to
specify the call types that are logged and displayed. The call log can contain entries for
outgoing calls and answered or unanswered incoming calls. If you have bridged call
appearances on your telephone, you can also log calls on those call appearances.

● customizable call appearance/feature button labels—that allow you to change the

labels for the call appearance/feature buttons programmed on your call processing
system. Up to 13 characters can be displayed for each label.

● compatibility with a variety of headsets —works with one headset directly connected to

the 2410 telephone by an amplifier adapter (HIC-1) cord. See Headset Compatibility

on

page 8 for the list of compatible headpieces and equipment.

● support for the Group Listen feature—when this feature is programmed, you can use

the handset (or headset) and speaker of the 2410 telephone simultaneously. While you
use the handset (or headset) to talk with the other party, another person can use the
speaker to listen to the conversation. See “Speakerphone” on page 12 for details.

Issue 3 February 2007 7

When you install the 2410 telephone, your call processing system recognizes your telephone
instantly. If the system manager administers the 2410 telephone properly, you can move the
2410 to another office at your location, and it will work without interruption. There is no need to
wait for reprogramming or technical support.

Headset Compatibility

The headset interface is compatible with the following “H-top” headpieces and equipment.

Headpieces

- St a rset top H31

- Mirage top H41

- Mirage top H41N

- Supra Monaural top H51

- Supra Monaural NC top H51N

- Supra Binaural top H61

- Supra Binaural NC top H61N

- Encore Monaural Voice Tube H91

- Encore Monaural NC top H91N

- Encore Binaural Voice Tube H101

- Encore Binaural NC top H101N

- Tristar Voice Tube top H81

- Tristar Noise Canceling top H81N

- Duoset (Supra Starter) Voice Tube H141 Headband only

- Duoset (Supra Starter NC) Noise Canceling top H141N
Headband only

- Duoset (Earset Starter) Voice Tub top H141 Earhooks only

- Duoset (Earset Starter NC) Noise Canceling top H141N
Earhooks only

- Duoset (Starter Special VT) Voice Tube top H141
Headband and Earhooks

- Duoset (Starter Special NC) Noise Canceling top H141N
Headband and Earhooks

8 2410 Digital Telephone User’s Guide

Base Units

- M12LUCM Modular Base Unit

Adapter Cord

- HIC-1 “H-top” Headset Adapter Cord

Cordless Headpiece/Base Unit

- LKA 10 Cord Free Headset (900 MHz RF)

Safety Information

Your 2410 telephone is manufactured according to industry standards for quality and safety
assurance. When you use your telephone, follow recommended safety precautions to reduce
the risk of fire, electrical shock, and personal injury. See the 2400 Series Tele phone Inst allat ion
and Safety Instructions that were packaged with your telephone.

Overview

Issue 3 February 2007 9

2410 Telephone Components

See Figure 1 to familiarize yourself with your 2410 telephone screen display, buttons, and
programmable features.

Figure 1: 2410 Telephone Components

1

2

3

13

12

11

10

9

1

7

8

Table 1 describes the 2410 telephone components presented in Figure 1.

4

5

6

10 2410 Digital Telephone User’s Guide

The following items correspond to the numbers in Figure 1.

Table 1: The 2410 Telephone Components

2410 Telephone Components

1) Call appearance/feature buttons — Use
to access incoming/outgoing lines and
programmed features. An underscore
indicates the currently selected call
appearance.

2) Display — Shows the status for the call
appearances, information for a call,
information provided by the Avaya call server ,
the Home screen, the Speed Dial screen, the
Call Log screen, and the Options screen.

3) Message lamp — This lamp is lit when a
message has arrived in your voice mailbox.
When you enable the Flash Message Lamp
option, this lamp flashes to alert you to
incoming calls. You can retrieve messages
using .

4) Softkeys — Allow you to perform specific
functions. The functions available and the
corresponding softkey labels change
according to the screen displayed. To initially
view softkey labels, press any softkey.

5) Message button — Use to retrieve
messages.

8) Dialpad — Standard 12-button pad that
allows you to dial telephone numbers.

9) Volume control buttons — Use to adjust
speaker, handset, headset, or ringer/button
click volume depending on which component
is in use.

10) Mute button — Turns off the
microphone in the handset, headset, or
speaker . When the Mute feature is active, the
associated light turns on, and the person at
the other end of the call cannot hear you.

11) Headset button — Use to activate
a headset that is connected to the 2410
headset jack. The light associated with this
button turns on when the headset is active.

12) Speaker button — Use to access
the built-in, two-way speakerphone. The light
associated with this button turns on when the
speakerphone is active.

6) Arrow keys — Use to move
between screen pages, to cycle through Call
Log entries and Speed Dial entries, and to
move the cursor during data entry.

7) Call handling buttons — For call handling
activities. See Call-Handling Features

on

page 17 for more information.

13) Exit button — Returns you to the
first page of the Home screen.

Issue 3 February 2007 11

2410 Telephone User Checklist

The remainder of this guide contains procedures for using specific screens, features, and keys
on the 2410 telephone. The following table directs you to sections explaining specific activities
you can perform.

To See

Understand call appearance/feature button
displays

Answer and make calls, hold calls, transfer
calls, redial numbers, and set up conference
calls.

Understand your personal directory vs. the
call processing system Directory feature

Create and maintain a Speed Dial List Managing Your Speed Dial List
Make Speed Dial calls Call-Handling Features
Customize the labels of the call appearance/

feature buttons
Understand the Call Log Summary and Call

Detail screens
Change the default Call Log settings Call Log Setup
View or update information saved in the Call

Log
Make calls from the Call Log Using the Call Log
Retrieve voice mail messages Getting Messages

The Home Screen

Call-Handling Features

The Speed Dial Screen

Managing Your Call Appearance/Feature
Button Labels on page 41

The Call Log Screens

Using the Call Log

on page 13

on page 17

on page 22

on page 17

on page 31

on page 50

on page 36

on page 36
on page 22

on page 25

Check lamp and display component status Self Test
Change default language, ring pattern,

display contrast, and various option
settings

Erase personalized options and restore
default settings

12 2410 Digital Telephone User’s Guide

on page 55

Selecting Personalized Options

Erase

on page 51

on page 46

The Home Screen

The Home screen consists of two pages and displays:

● the available call appearance/feature buttons

● caller ID information

● the current date and time

● softkeys

● information provided by the Avaya call processing system

Usually, you use the Home screen to perform standard call handling. Six call appearance/
feature buttons appear on each page of the Home screen. See Figure 2

Your call processing system provides the date and time information. This information appears
below the call appearance/feature button area when the telephone is idle.

Note:

Note: When the 2410 telephone receives power, several minutes might elapse before

the time and date appear on the screen. This situation occurs after a power
outage or when you connect the 2410 telephone to the jack. If an incorrect date
and time appear, contact your system manager.

The Home Screen

.

If you program your 2410 telephone to log unanswered, incoming calls, the missed calls counter
appears below the date and time. This counter displays the number of missed calls. Whenever
you access the Call Log Summary screen to view the unanswered, incoming call information in
the call log, the counter is reset to 0. See The Call Log Screens

on page 31 for more

information.

Figure 2: Sample Home Screen - Page 1

a 206 : Timer

b 206 : Abr Program
c 206 : Call Pickup

4:10pm 2/10/04

New Calls: 4

MENU

To view the softkey labels, press any one of the unlabeled softkeys. (See Figure 3.) You must
press one of the labeled softkeys to access the softkey features (that is, Speed Dial, Call Log,
Options, and Labels.)

Issue 3 February 2007 13

Figure 3: Sample Home Screen with Softkey Labels

a 206 : Timer

b 206 : Abr Program
c 206 : Call Pickup

4:10pm 2/10/04

SpDial Log Option Label

MENU

Navigating in the Home Screen Pages

Navigating in the Home Screen Pages

To Press

Move to the other Home screen page or
Return to page 1 of the Home screen at any time
Access the Speed Dial screen The SpDial softkey
Access the Call Log Summary screen The Log softkey
Access the Options screen The Option softkey
Access the Label Action screen The Label softkey

14 2410 Digital Telephone User’s Guide

Call Appearance and Call Identification Displays

The 2410 telephone has six call appearance/feature buttons per screen page. Starting with the
first button in the upper left corner of the 2410 telephone and going down, the display identifies
the buttons in the left column. These buttons are considered call appearance/feature buttons 1
through 3. On the display , these buttons have the defau lt labels a, b, c, etc., where a represents
call appearance/feature button 1. The buttons in the right column run from 4 through 6.

When you receive or make calls, the available call identification information is displayed where
the date and time appear when the telephone is idle. For example, when you dial an extension,
that number is shown and then replaced by the called party’s name and extension. The call
processing system provides the call identification information that is associated with an
extension. When you receive a call from another extension, the caller’s name appears. When
you receive a call from outside the system, the calling number (if available), “OUTSIDE CALL,”
or a trunk identifier appears.

One call appearance is usually underlined. When a call arrives at the 2410 telephone, the bell
icon blinks on the corresponding call appearance. After yo u answer the call, the active call icon
is displayed. See Status Icons

on page 16 for more information.

The Home Screen

Note:

Note: If the call appearance is not displayed on the current Home screen page, use

or to locate and answer the appropriate call appearance.

The display remains in call handling mode until you activate one of the other softkey features.
When you press one of the softkeys, the softkey labels are displayed. After you use any of
these features, press to return to page 1 of the Home screen.

Issue 3 February 2007 15

Status Icons

The icons displayed on the call appearance/feature buttons of your 2410 telephone are
explained in the following table. These icons replace the functionality of the green LEDs and
equivalent flash rates.

Status Icons

Icon Definition

Ringing An incoming call is waiting to be

answered.
See Tones and Their Meaning

page 64 for information about the
corresponding audio alert.

Active The call you are currently handling.

If you have a bridged call
appearance on your telephone, this
icon appears when that
appearance is active.

On hold A call currently on hold.

on

On soft
hold

Feature
active

Feature
active

Feature
pending

A call put on hold during a transfer
or conference.

Feature on left side of the display
currently is active.

Feature on right side of the display
currently is active.

Your request is being processed
but is not immediately available.

16 2410 Digital Telephone User’s Guide

Call-Handling Features

In addition, the following icons are displayed in certain feature-specific applications.

Status Icons for Feature-Specific Applications

Icon Definition

Feature
status

Feature
status

Feature
status

Call-Handling Features

The procedures in this section assume that you are performing call handling with the Home
screen displayed on the 2410 telephone. In addition to common procedures provided in this
section, see the Overview for the Avaya Communication Manager Software (555-233-767) for
alternate procedures.

Answer a call

When a call arrives at your 2410 telephone, you hear a ringing tone, and a blinking bell icon
appears on the associated call appearance. In addition, call identification information appears.
See Call Appearance and Call Identification Displays

Feature specific status.

Feature specific status.

Feature specific status.

on page 15 for more information.

To answer an incoming call

Perform one of the following steps:

● If you are not active on another call, answer the call with your handset, headset, or

speakerphone. See Speakerphone
speakerphone.

● If you are active on a call already, place the active call on hold, and then answer the

incoming call. See Hold

● If the call appearance for the ringing call is not displayed on the current Home screen

on page 19 to place a call on hold.

page, use and to switch between the pages. Use to return to pag e 1 of the
Home screen. When you locate the call appearance for the ringing call, press the
corresponding call appearance button.

on page 19 for more information about your

Issue 3 February 2007 17

Make a call

You can make calls manually or automatically from the 2410 telephone.

To make a call manually

1. Go off hook with the handset, headset, or speaker.

2. When you hear dial tone, press the dialpad buttons to enter the extension or telephone
number.

If you are calling an external number, you must include the required code (for example, “9”) to
access an outside line.

To have the 2410 telephone make a call automatically

Perform one of the following steps:

● Press to have the 2410 telephone dial the last number that you dialed.

● Access the Call Log and start a call to a specific entry. See Using the Call Log on

● Access the Speed Dial List in your personal directory and start a call to a specific entry.

page 36 for more information.

See Speed Dial

on page 18.

Speed Dial

The Speed Dial feature allows you to have the 2410 telephone automatically dial calls to
telephone numbers stored in your personal directory. See the procedures in Managing Your

Speed Dial List on page 25 to create and maintain your personal 2410 telephone directory.

To use the Speed Dial feature to make a call to a personal directory entry

1. If the softkey labels are not displayed, press any softkey button to display the softkey labels.

2. From the Home screen, press the SpDial softkey.
The Speed Dial screen appears.

3. Press the button next to the entry you want to call. If the entry you want is not displayed on
the current page, use and to cycle through the entries.

The 2410 telephone dials the number for you.

18 2410 Digital Telephone User’s Guide

Hold

The Hold feature puts a call on hold until you can return to it.

To put a call on hold

Press .

To return to the held call

Press the call appearance button of the held call.

Note: Your system manager might have administered the Unhold feature. In this case,

Redial

The Redial or Last Number Dialed feature automatically redials the last extension or outside
number you dialed.

Call-Handling Features

Note:

you can return to the held call by pressing .

To redial the last number that you dialed

Press .

Speakerphone

The two-way built-in speakerphone allows you to make and answer calls without lifting your
handset. Two-way speakerphones may not operate satisfactorily in very noisy locations.

To make or answer a call without lifting the handset, or to use the speakerphone
with any feature

1. Press .

2. Make or answer the call, or access the selected feature.

3. Adjust speakerphone volume if necessary.
To raise the volume, press the volume control button . To lower the volume, press the

volume control button .
The display shows the volume level. There are eight volume levels.
If you want the speakerphone to automatically adjust volume levels by increasing low

signals and decreasing high signals, you can enable the speakerphone AGC. To enable the
speakerphone AGC, set “Speake r AGC Enabled” to “Yes” in the second page of the Options
screen. See Working in the Options Screen

on page 45.

Issue 3 February 2007 19

To change from the speakerphone to the handset

Pick up the handset and talk.

To change from the handset to the speakerphone

1. Press .

2. Hang up the handset.

To change from the headset to the speakerphone

Press .

To end a speakerphone call

Press again.

To use the Group Listen feature (if administered) in which the handset or headset
and the speaker are active at the same time

While you are active on the handset or headset, press .

Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension or
outside number.

To transfer the current call to another extension

1. While on a call, press .

2. When you hear dial tone, dial the number to which the call is to be transferred.

3. Perform one of the following steps:

● To transfer the call without announcing it, press again, and hang up. The transfer is

complete.

● To announce the call before transferring it, wait for the called party to answer . See Step 4.

4. When the called party answers, announce the call. If the line is busy or if there is no answer,
press . Then, you can return to the held call by pressing its call appearance button.

5. Press again and hang up to complete the transfer.
The “Transfer Completed” message appears.

20 2410 Digital Telephone User’s Guide

Note:

Note: Y our system manage r might have administered the T ransfer-on-Hang-up feature.

Conference

The Conference feature allows you to conference up to six parties (including yourself) on a call.

To add another party to a call

1. Press .

2. When you hear dial tone, dial the number of the person you want to add to the call.

3. Wait for an answer.

4. To add the person to the call, press ag ain. If the called p arty does not answer or doe s
not want to join the conference, press . Then, you can return to the held call by
pressing its call appearance button.

Call-Handling Features

In this case, you can transfer a call by pressing , dialing the number to
which the call is to be transferred, and then hanging up. To cancel an attempted
transfer, press the original call appearance. If your system has auto-hold
activated, use to cancel a transfer so the potential transfer recipient is not
left on hold.

5. Repeat Steps 1 through 4 for additional conference connections.

To add a held call to an active call

1. Press .

2. When you hear dial tone, press the call appearance button that corresponds to the held call.

3. Press again.

To remove the last person added to the conference call

1. Ensure that the conferenced call appearance is selected.

2. Press .

Issue 3 February 2007 21

Getting Messages

Message

Your Message lamp turns on when a caller has left a message for you. Press to retrieve
your messages, and follow the prompts.

Note:

Note: Your system manager must program certain features to activate the Message

button. See your system manager if the Message button is not working properly.
See Chapter 21, “Features and Technical Reference,” of the Administrator Guide
for Avaya Communications Manager Software, Document No. 03-300509 for
Message button programming information.

The Speed Dial Screen

Using the Speed Dial screen, you can store up to 48 speed dial entries in the perso nal directory
of your 2410 telephone. You can access this screen by pressing the SpDial softkey at the Home
screen. You might have to press any one of the softkeys to display the softkey labels.

Note:

Note: The personal directory containing your speed dial entries of numbers you call

frequently is stored in your 2410 telephone. The personal directory is separate
from the Directory feature, which resides on the call processing system. The
Directory feature allows any call processing system user to search for the
extension of another user in the call processing system directory. Your system
manager administers the Directory feature. For more information about the
Directory feature, see Using Display Features

on page 62.

When you have created a speed dial list, the Speed Dial screen displays the saved entries in
alphabetical order. A single page displays six entries. You can make a call directly from this
screen by pressing the button associated with a displayed entry. See Stay in Speed Dial

Screen on page 52 if you want to set the 2410 to continue to display the Speed Dial screen

when you make a call from a speed dial.

Figure 4

shows a sample Speed Dial screen.

22 2410 Digital Telephone User’s Guide

Figure 4: Sample Speed Dial Screen

Home : Lou

Jane : Mary
Jim : Patty

Select name to CALL

Add Edit Delete Done

MENU

From the Speed Dial screen, you can also:

● add entries

● delete entries

● make changes to saved entries in your personal speed dial list

The Speed Dial Screen

See Managing Your Speed Dial List

on page 25 for more information.

Issue 3 February 2007 23

Working in the Speed Dial Screen

Working in the Speed Dial Screen

To Press

Place a call to a displayed entry and return

The button associated with the entry

to the current Home screen
View the next page of speed dial entries
View the previous page of speed dial

entries
Use the index feature to locate a specific

entry quickly
The telephone must be on-hook when you

use the index feature.

Press 1 on the dialpad to move
directly to the beginning of the speed
dial list.

Press keys 2 through 9 to locate
entries that start with the letters that
correspond to these keys. For
example, press 3 to locate the first

entry that starts with the letter “D.”
Add an entry to the speed dial list The Add softkey
Change information stored in the speed

The Edit softkey
dial list

Delete an entry from the speed dial list The Delete softkey
Return to the Home screen in which you

worked previously

The Done softkey. See the following

Note.
Return to page 1 of the Home screen at any time

Note:

Note: When you manage your speed dial entries, the softkeys displayed at the bottom

of the screen change to reflect the activities you can perform. For example, when
you access the Edit screen, you can choose from the Add, Delete, and Done
keys. The Edit and Delete softkeys are not displayed, though, until you have
saved at least one entry in your personal speed dial list.

Note:

Note: Whenever you are working in the Speed Dial screens, you cannot use the

telephone dialpad for dialing.

24 2410 Digital Telephone User’s Guide

Managing Your Speed Dial List

Using the Speed Dial screen, you can store up to 48 speed dial entries in your personal 2410
telephone directory. You can access this screen by pressing the SpDial softkey at the Home
screen.

When you have created a speed dial list, the Speed Dial screen displays the saved entries in
alphabetical order. A single page displays six entries.

You can add entries, delete entries, and make changes to saved entries in your personal speed
dial list. You can also save Call Log entries to your Speed Dial List.

!

CAUTION:

CAUTION: If your Avaya call processing system is set for Japanese (Katakana) and you

have selected Russian as the screen display language for your telephone, there
will be a font incompatibility in the following situations:

- when you use a speed dial containing Russian Cyrillic. (The call information will n ot
be displayed properly on your telephone.)

Managing Your Speed Dial List

- when you save call log entries containing Japanese (Katakana) to the speed dial
list.

Issue 3 February 2007 25

Quick Access to Speed Dial Entries

When you access your speed dial list to select, edit, or delete entries, you can use the index
feature to locate a specific entry quickly. For example, press 1 on the dialpad to move directly to
the beginning of the list.

You can use keys 2 through 9 on the dialpad to locate entries that start with the letters that
correspond to these keys. For example, press 3 to locate the first entry that starts with the letter
“D.” If no entries start with the letter “D,” then the first entry that starts with the letter “E” is
selected.

Editing Speed Dial Entries

After you select a speed dial entry for editing, you can use the Backspace feature button and
Clear feature button. The Backspace feature button deletes the character to the left of the

cursor. The Clear feature button deletes all the characters in the selected field. Use to move
the cursor to the left without erasing characters. For example, you can press to insert an
area code in front of an existing telephone number in a saved entry. Use to move the cursor
to the right without erasing characters.

Entering Characters

Whenever you press a key on the dialpad, the alphabetic character associated with the key
appears on the screen display. In some cases, you might need to press the same key
repeatedly to select other alphabetic characters. For example, to enter “Jack:”

● Press 5 for “J.” This first letter is automatically entered as an uppercase letter. All the

following characters in the word appear in lowercase.

● Press 2 for “a.” Then, press to advance the cursor.

● Press 2 three consecutive times for “c.”

● Press 5 twice for “k.”

Note that you must use if the next character you want to enter uses the same key as the
character you just entered. For example, you use the 2 key to enter the characters “a” and “c.”

Note:

Note: If you are using Russian as the selected screen display language for your

telephone, see Entering Cyrillic Characters

on page 66.

26 2410 Digital Telephone User’s Guide

Dialing Conventions

It is important that you observe the following conventions as you enter speed dial numbers:

● You can enter telephone numbers up to 24 characters long, including special characters

and spaces.

● Y ou must include the code required to access an outside line (for example, “9”) for external

telephone numbers.

● You can use the Pause softkey to insert a 1.5-second pause. It is often useful to includ e a

pause or series of pauses in beeper/pager numbers to allow a p aging system e nough time
to answer.

● You can use the Hyphen softkey to insert hyphens between segments of a telephone

number (for example, “9-732-555-1212”). The hyphen might make the number easier for
you to read but does not affect dialing.

Adding Speed Dial Entries

Managing Your Speed Dial List

You can store up to 48 personal speed dial entries in the 2410 telephone. When the maximum
number of entries is stored, you must delete existing entries before the 2410 telephone allows
you to enter new entries.

To add speed dial entries to your personal directory

1. From the Home screen, press the SpDial softkey.
The Speed Dial screen appears. If no Speed Dial List already exists, the Empty Speed Dial

List screen appears.

2. Press the Add softkey.
The Edit Name screen appears with the Name field underscored.

Note:

Note: If the directory is full, a message appears indicating that your Speed Dial list is

full. You must delete an existing entry before a new entry can be added. See

Deleting Speed Dial Entries

3. Using the dialpad, enter the name for your speed dial entry. You can enter up to 13
characters. By default, the first letter you enter appears in uppercase, and the following
characters in the word appear in lowercase.

on page 30.

Issue 3 February 2007 27

Note:

Note: You can use the Case softkey to switch between uppercase and lowercase. You

can use the Space softkey to insert a space between words. After you enter a
space, by default the next character is an uppercase letter. The following
characters in that word appear in lowercase. If you enter special characters, you
can use the * (star key) to cycle through the period and star characters. You can
use the # (pound key) to cycle through the hyphen and pound characters. Use

to move the cursor to the left without erasing characters. Use to move the

cursor to the right without erasing characters.

4. When you finish entering a name, press the feature button to the left of the Number field to
advance to that field.

5. Using the dialpad, enter the telephone number for this speed dial entry. You can enter
numbers up to 24 characters long, including special characters.

6. When you finish entering the telephone number, perform one of the following steps:

● To save your entries and return to the Speed Dial screen, press the Save softkey.

● To continue without saving your entries, press the Cancel softkey.

● To return to page 1 of the Home screen without saving your entries, press .

7. Repeat Steps 2 through 6 to add more entries.

Editing Speed Dial Entries

Y ou can e dit information for any of the speed dial entries saved in your personal 2410 telephon e
directory.

To edit stored speed dial entries

1. From the Home screen, press the SpDial softkey.
The Speed Dial screen appears.

2. Press the Edit softkey.
The Edit Name screen appears.

Note:

Note: You can use and or the index feature to locate the entry you want to edit.

3. Press the feature button that corresponds to the entry you want to edit.
The Edit screen appears with the Name field underscored.

28 2410 Digital Telephone User’s Guide

Managing Your Speed Dial List

4. Using the dialpad, edit the name for your speed dial entry. You can enter up to 13
characters. By default, the first letter you enter appears in uppercase, and the following
characters appear in lowercase.

Note:

Note: You can use the Case softkey to switch between uppercase and lowercase. You

can use the Space softkey to insert a space between words. To enter special
characters, you can use the * (star key) to cycle through the period and star
characters. You can use the # (pound key) to cycle through the hyphen and
pound characters. You can use the Backspace feature button to delete the
character to the left of the cursor. You can use the Clear feature button to delete
all the characters in the field. Use to move the cursor to the left without
erasing characters. Use to move the cursor to the right without erasing
characters.

5. When you finish editing the name, press the feature button to the left of the Number field to
advance to that field. Otherwise, see Step 7.

6. Using the dialpad, edit the telephone number for this speed dial entry. You can enter
numbers up to 24 characters long, including special characters.

Note:

Note: You can use the feature button to the right of the Number field to go to the end of

existing text in that field. The feature button to the left of the Number field takes
you to the start of any existing text in that field. The feature button at the top of
the left column returns you to the Edit Name screen.

7. When you finish making changes, perform one of the following steps:

● To save your entries and return to the Edit screen, press the Save softkey.

● To return to the Edit screen without saving your entries, press the Cancel softkey.

● To return to page 1 of the Home screen without saving your entries, press .

8. Repeat Steps 3 through 7 to edit more entries.

Issue 3 February 2007 29

Deleting Speed Dial Entries

You can delete any of the speed dial entries saved in your personal 2410 telephone directory.

To delete stored speed dial entries

1. From the Home screen, press the SpDial softkey.
The Speed Dial screen appears.

2. Press the Delete softkey.
The Delete screen appears.

3. Press the feature button that corresponds to the entry you want to delete.

Note:

Note: If the entry you want to delete is not displayed on the current screen page, use

and

feature to move to the page that contains the entry.

The DELETE this entry? prompt appears.

4. Perform one of the following steps:

● To delete the selected entry, press the Yes softkey.

● To return to the Delete screen without deleting the entry, press the Cancel softkey.

to cycle through the speed dial list. You can also use the index

● To return to page 1 of the Home screen without deleting the entry, press .

5. Repeat Steps 3 through 4 to delete more entries.

30 2410 Digital Telephone User’s Guide

The Call Log Screens

The 2410 telephone can store up to 48 entries in the Call Log. By default, the 2410 telephone
logs all types of calls and displays the number of missed calls below the date and time. See The

Home Screen on page 13 for more information.

Note:

Note: When power to the telephone is interrupted, the 2410 telephone erases all

entries in the Call Log.

You can use the Log Setup option on the Options screen to disable the Call Log or specify
certain call types you want logged. See The Options Screen

Two screens allow you to view Call Log information:

● The Call Log Summary screen

● The Call Detail screen

The Call Log Screens

on page 44 for more information.

The Call Log Summary Screen

The Call Log Summary screen, which is accessed by pressing the Log softkey on the Home
screen, displays the following call identification information:

● For incoming calls—calling party name and telephone number, if this information is

available from the call processing system. The caller’s name might be abbreviated if it is
longer than 16 characters.

● For outgoing calls—the telephone number that you entered on the 2410 telephone

dialpad. If you used the speed dial list to make a call, the speed dial entry name and
number appear in the log.

Note:

Note: Outgoing calls made using the or other abbreviated dialing buttons cannot

be logged.

Each page of the Call Log Summary screen can d isplay three e ntries. You can use and
to page through all logged calls. See Figure 5.

Issue 3 February 2007 31

Figure 5: Sample Call Log Summary Screen

1 Jane King 732-555-7866

2 Mary Smith 732-555-3322
3 John Jetzt 72488

...
...
...

Select entry to view details

Missed InAns Outgo More

MENU

The Call Log Summary screen contains two sets of sof tkeys. The first set of sof tkeys allo ws you
to view missed calls, answered calls, or outgoing calls. See Figure 5

. The second set of
softkeys allows you to view all calls and to delete the displayed call log entries (for example,
Outgoing call log entries). See Figure 6

. Press the More softkey and the Back softkey to move

back and forth between the first set of softkeys and the second set of softkeys.

Figure 6: Sample Call Log Summary Screen with Second Set of Softkeys

1 Jane King 732-555-7866

2 Mary Smith 732-555-3322
3 John Jetzt 72488

Select entry to view details

...
...
...

All Delete Back Done

MENU

When you select a call type, an arrow ( ) appears next to the softkey of the selected call type.
The entries for the selected call type are displayed until you press the softkey of a different call
type. By default, missed calls are displayed.

The most recent call appears in the top-most position of the first page. When the log is full (that
is, 48 calls), the log automatically deletes the oldest call information to allow for continuous
logging without interruption. In addition, you can delete specific entries from the Call Log Detail
screen.

Note:

Note: Whenever you access the Call Log Summary screen to view the missed call

information in the call log, the counter resets to 0.

To view more information for a specific entry, press the button associated with the entry to
access the Call Log Detail screen.

32 2410 Digital Telephone User’s Guide

Working in the Call Log Summary Screen

Working in the Call Log Summary Screen

To Press

The Call Log Screens

View information about a specific log

The button associated with the entry

entry
View the next page of call log entries
View the previous page of call log

entries
View unanswered (missed) calls The Missed softkey
View incoming calls you answered The InAns softkey
View calls call you made The Outgo softkey
View all entries in the call log. The

2410 telephone displays Answered

The More softkey, and then press

the All softkey
entries, Unanswered entries, and
Outgoing entries.

Delete all entries in the displayed call
log

Use the index feature to locate a
specific entry quickly

Note:

Note: The telephone must

be on-hook when
you use the index
feature.

The More softkey, and then press

the Delete softkey

Press 0 on the dialpad to move

directly to the first call log entry.

Press 1 to view the page containing

the tenth call log entry.

Press 2 to view the page containing

the twentieth call log entry.

Press 3 to view the page containing

the thirtieth call log entry.

Press 4 to view the page containing

the fortieth call log entry.

Press 5 to view the last call log

entry.
Return to the Home screen in which

The Done softkey
you worked previously

Return to page 1 of the Home screen at any time

Issue 3 February 2007 33

Call Log Detail Screen

The Call Log Detail screen, which is accessed from the Call Log Summary screen, allows you
to:

● View additional information, such as call type and the date and time that the call was

processed.

● Make a call to the entry displayed directly from this screen. See Using the Call Log on

page 36 for more information.

Figure 7

shows a sample Call Log Detail screen.

Figure 7: Sample Call Log Detail Screen

4 Un-Answered

Patty Yee
908-555-1738

12:34pm 3/29/04

Call Delete Save Done

MENU

The number displayed in the upper left corner of the screen indicates the position of this call in
the log summary. The call type appears in the upper right corner. The possible call types are
Answered, Un-answered, or Outgoing. If the call was on a bridged call appearance, “Bridged”
appears beneath the call type. For answered calls and outgoing calls, the duration of the call
appears in the lower right corner of the screen. If a bridged call is answered by another
extension, the duration of the call will appear as --:--:--.

34 2410 Digital Telephone User’s Guide

Working in the Call Log Detail Screen

Working in the Call Log Detail Screen

To Pres s

Make a call to the entry displayed The Call softkey
View the next call log entry
View the previous call log entry

The Call Log Screens

Use the index feature to locate a specific
entry quickly

Note:

Note: The telephone must be

on-hook when you use the
index feature.

Press 0 on the dialpad to move directly to
the first call log entry.

Press 1 to view the tenth call log entry.
Press 2 to view the twentieth call log entry.
Press 3 to view the thirtieth call log entry.
Press 4 to view the fortieth call log entry.

Press 5 to view the last call log entry.
Remove the selected entry The Delete softkey
Save the selected entry as a speed dial entry The Save softkey
Return to the Call Log Summary screen in

The Done softkey
which you worked previously

Return to page 1 of the Home screen at any time

Issue 3 February 2007 35

Using the Call Log

The Call Log feature is factory set to record answered, unanswered (missed), and outgoing
calls. For information on disabling the Call Log or changing the call types you want logged, see

Call Log Setup

Viewing the Call Log

To view the list of all calls recorded in the Call Log

1. If the softkey labels are not displayed, press any softkey button to display the softkey labels.

2. From the Home screen, press the Log softkey.
The Call Log Summary screen appears.

3. Press the appropriate softkey for the type of call entries you want to view. Your choices are
missed, answered, and outgoing. By default, missed calls are displayed. If you want to view
all entries, press the More softkey, and then press the All softkey.

on page 50.

4. Use and

5. To view information about a specific entry, press the button that corresponds to the entry.
The Call Log Detail screen for this entry appears.

6. Press to return to the Home screen.

to scroll through the Call Log Summary pages.

Making Calls from the Call Log

To make a call to an entry in the Call Log

1. From the Home screen, press the Log softkey.
The Call Log Summary screen appears.

2. Use and

3. When you locate an entry you want to call, press the button that corresponds to the entry.
The Call Log Detail screen for this entry appears.

4. Press the Call softkey to make the call.

Note:

Note: You can use this method to make calls directly to extensions. To call outside

numbers, go off-hook and dial the required code to access an outside line (for
example, “9”). Then, press the Call softkey to make the call.

to scroll through the Call Log Summary pages.

36 2410 Digital Telephone User’s Guide

Saving a Call Log Entry to Your Speed Dial List

!

CAUTION:

CAUTION: If your Avaya call processing system is set for Japanese (Katakana) and you

have selected Russian as the screen display language for your telephone, there
will be a font incompatibility in the following situations:

- when you use a speed dial containing Russian Cyrillic. (The call information will n ot
be displayed properly on your telephone.)

- when you save call log entries containing Japanese (Katakana) to the speed dial
list.

To save an entry in the Call Log to your Speed Dial List

1. From the Home screen, press the Log softkey.
The Call Log Summary screen appears.

Using the Call Log

2. Use and

to scroll through the Call Log Summary pages.

3. When you locate an entry you want to save, press the button that corresponds to the entry.
The Call Log Detail screen for this entry appears.

4. Press the Save softkey.
The Edit Name screen appears and shows the name and number information from the Call

Log.

5. Perform one of the following steps:

● To save the entry to your Speed Dial List as shown on the current screen, p ress the Save

softkey.

● To edit the name, press the feature button to the left of the Name field twice. The cursor

appears at the beginning of the name. Make your changes. Use the Backspace feature
button to delete the character to the left of the cursor. Use the Clear feature button to
delete all the characters in the field. If you want to edit the telephone number, see the
next bulleted item. When you finish entering changes, press the Save softkey.

● To edit the telephone number to include a code required to access an outside line (for

example, “9”), press the feature button to the left of the Number field twice. The cursor
appears at the beginning of the telephone number. Make your changes. Use the
Backspace feature button to delete the character to the left of the cursor. Use the Clear
feature button to delete all the characters in the field. When you finish enterin g cha nges,
press the Save softkey.

The entry is saved to your Speed Dial List.

Note:

Note: If you see the message “Speed Dial List Full,” you must delete some Speed Dial

List entries before you can add new entries.

Issue 3 February 2007 37

Deleting a Call Log Entry

To delete an entry from the Call Log

1. From the Home screen, press the Log softkey.
The Call Log Summary screen appears.

2. Use and

3. When you locate an entry you want to delete, press the button that corresponds to the entry.
The Call Log Detail screen for this entry appears.

4. Press the Delete softkey.
The entry is deleted from the Call Log.

to scroll through the Call Log Summary pages.

To delete all entries from the Call Log

1. From the Home screen, press the Log softkey.
The Call Log Summary screen appears.

2. To delete the entries for a specific call type, press the appropriate softkey. If you want to
delete all entries, press the More softkey, and then press the All softkey.

The entries for the selected call type appear.

3. Press the Delete softkey.
The Confirm Delete All screen appear.

4. Press the Erase softkey.
The entries are deleted from the Call Log.

38 2410 Digital Telephone User’s Guide

The Label Action Screen

The Label Action screen, which is accessed by pressing the Label softkey at the Home screen,
allows you to:

● customize the labels for the call appearance/feature buttons programmed on the call

processing system

● view the system labels for the call appearance/feature buttons programmed on the call

processing system

● erase the labels you modified for the call appearance/feature buttons and restore the

system labels from the call processing system

The Label Action Screen

Figure 8

shows the Label Action screen.

Figure 8: Label Action Screen

Choose action below

Edit Inspect Restore Done

MENU

Issue 3 February 2007 39

Working in the Label Action Screen

Working in the Label Action Screen

To Press

Change the label of a call

The Edit softkey

appearance/feature button
View the system labels for the call

The Inspect softkey

appearance/feature buttons
Delete the customized labels of all

The Restore softkey
the call appearance/feature buttons
and restore all the system labels.

Return to the Home screen in which
you worked previously

The Done softkey. See the

following Note.
Return to page 1 of the Home screen at any time

Note:

Note: When you manage the labels of your call appearance/feature buttons, the

softkeys displayed at the bottom of the screen change to reflect the activities yo u
can perform.

Note:

Note: Whenever you change the labels of call appearance/feature buttons in the Label

Select screen, you cannot use the telephone dialpad for dialing.

40 2410 Digital Telephone User’s Guide

Managing Your Call Appearance/Feature Button Labels

Managing Your Call Appearance/Feature Button Labels

Using the Label Action screen, you can:

● customize the labels of the call appearance/feature buttons on the 2410 telephone

● view the labels of the call appearance/feature buttons on the call processing system

● restore the system labels of all the call appearance/feature buttons

You can access this screen by pressing the Label softkey at the Home screen.

Editing Labels

You can change the labels of the call appearance/feature buttons on your telephone. These
new labels are stored in your 2410 telephone.

To edit call appearance/feature button labels

1. If the softkey labels are not displayed, press any softkey button to display the softkey labels.

2. From the Home screen, press the Label softkey.
The Label Action screen appears.

3. Press the Edit softkey.
The Label Select screen appears.

Note:

Note: You can use and to locate the label you want to edit.

4. Press the feature button on the 2410 telephone that corresponds to the label you want to
edit.

The Label Edit screen appears. The New Label field displays the current customized label
(if any), and the System Label field displays the system label.

If you have not yet changed the system label, a cursor appears next to the New Label field.
If you selected a call appearance, a letter (such as “a”) and a space appear next to th e New
Label field. You can delete the letter and space by pressing the Backspace feature button
twice.

If you have already changed the system label, a cursor appears after the last letter of the
information displayed in the New Label field.

Issue 3 February 2007 41

5. Using the dialpad, edit the label. You can enter up to 13 characters. By default, the first
letter you enter appears in uppercase, and the following characters appear in lowercase.

Note:

Note: You can use the Case softkey to switch between uppercase and lowercase. You

can use the Space softkey to insert a space between words. If you are entering
special characters, you can use the * (star key) to cycle through the period and
star characters. You can use the # (pound key) to cycle through the hyphen and
pound characters. You can use the Backspace feature button to delete the
character to the left of the cursor. You can use the Clear feature button to delete
all the characters in the field. Use

to move the cursor to the left without

erasing characters. Use to move the cursor to the right without erasing
characters.

Note:

Note: If you want to restore the system label, press the Clear feature button to delete all

the characters in the field. Leave this field blank, and see Step 6.

6. When you finish making changes, perform one of the following steps:

● To save your entries and return to the Label Select screen, press the Save softkey.

● To return to the Label Select screen without saving your entries, press the Cancel

softkey.

● To return to page 1 of the Home screen without saving your entries, press .

7. Repeat Steps 3 through 5 to edit more labels.

Viewing the System Labels

You can view the system labels for the call appearance/feature buttons on the call processing
system.

To view the system labels

1. From the Home screen, press the Label softkey.
The Label Action screen appears.

2. Press the Inspect softkey.
The Label Inspect screen appears. This screen displays the system labels for the 2410

telephone.

3. Use and

4. Perform one of the following steps:

● To return to the Label Action screen, press the Done softkey.

● To return to page 1 of the Home screen, press .

to scroll through the Label Inspect screen pages on the 2410 telephone.

42 2410 Digital Telephone User’s Guide

Restoring the System Labels

You can delete the custom labels you created for the call appearance/feature buttons and
restore the system labels from the call processing system.

Note:

Note: This procedure restores the system labels for all the call appearances/feature

buttons. If you want to restore the system label for one call appearance/feature
button, delete the label for that button. See Editing Labels

To restore the system labels

1. From the Home screen, press the Label softkey.
The Label Action screen appears.

2. Press the Restore softkey.
The Label Restore screen appears.

3. Press the Erase softkey.
The Confirm Erase prompt appears.

Managing Your Call Appearance/Feature Button Labels

on page 41.

4. Perform one of the following steps:

● To erase the custom labels and restore the system labels, press the Erase softkey.

● To return to the Label Action screen without erasing the custom labels and restoring the

system labels, press the Cancel softkey.

● To return to page 1 of the Home screen without erasing the custom labels and restoring

the system labels, press .

Issue 3 February 2007 43

The Options Screen

The Options screen, which you access by pressing the Option softkey at the Home screen,
allows you to set the following options:

● ring pattern

● screen contrast

● log setup

● visual ring (Flash Message Lamp option)

● audible ring (Audible Alerting option)

● whether you want the 2410 to continue to display the current screen when you receive an

incoming call instead of showing the Home screen (Show Phone Screen option)

● whether you want the 2410 to continue to display the Speed Dial screen when you make a

call from a speed dial (Stay in Speed Dial option)

● whether you want the 2410 to go off-hook automatically on the speakerphone when you

make a call from a speed dial or Call Log entry (Speaker Auto Off-Hook option)

● whether you want the 2410 to go off-hook automatically on the headset when you make a

call from a speed dial or Call Log entry (Headset Auto Off-Hook option)

● self test

● language—English, German (Deutsch), French (Français), Spanish (Español), Italian

(Italiano), Dutch (Nederlands), Portuguese (Português), Japanese (Katakana), or Russian

From the Options screen, you can also erase some or all of your personalized settings and
return the 2410 telephone to its default settings.

Figure 9

. shows a sample Options screen.

Figure 9: Sample Options Screen

Ring Options : Miscellaneous

Contrast : Self Test
Log Setup : Language

Use < > to scroll

Done

MENU

44 2410 Digital Telephone User’s Guide

Working in the Options Screen

Working in the Options Screen

To Press

Select an option The associated button

The Options Screen

Return to the Home screen in which

The Done softkey

you worked previously
Return to page 1 of the Home screen at any time

Note:

Note: If you press , you will access screens that will enable you to:

- Enable or disable the Automatic Gain Control (AGC) feature for the handset,
headset, or speakerphone. We strongly recommend that you leave the default

settings unchanged. Hearing aid users might benefit if the AGC feature for the
handset remains disabled. The AGC feature for the handset, headset, and

speakerphone is disabled by default.

- Select items such as speed dials to be erased and reset the 2410 telephone to its
default settings.

- Change the acoustical setting for the speaker. The Standard option should provide
acceptable performance in most room environments. The More Open option is
suited for a quiet room that has little echo. The Less Open option is suited for a
noisy room that has echo.

- Change acoustical settings for the headset.

- Change the acoustical setting for the handset.

The default settings should provide acceptable performance in most room
environments. Changing the default settings can adversely affect audio quality. See
your system manager for more information.

Issue 3 February 2007 45

Selecting Personalized Options

Ring Pattern

The Ring Pattern option on the Ring Options screen allows you to choose a personalized
ringing pattern for your telephone. You can choose from among eight different patterns.

Note:

Note: If you receive an incoming call while working in the Ring Pattern option screen,

the Home screen appears automatically to facilitate call handling.

To select a personalized ringing pattern

1. If the softkey labels are not displayed, press any softkey button to display the softkey labels.

2. From the Home screen, press the Option softkey.
The Options screen appears.

3. Press the Ring Options feature button.
The Ring Options screen appears.

4. Press the Ring Pattern feature button.
The Select Ring Pattern screen with the current ring pattern appears.

5. Use and

or the dialpad to cycle through all eight ringing patterns.

Note:

Note: To listen to a specific ring pattern, press the Play softkey for a selected ring

pattern number.

6. Perform one of the following steps:

● If you want to save the ringing pattern that you have just selected, press the Save

softkey. You will hear a confirmation tone, and you are returned to the Ring Options
screen.

● If you want to return to the Ring Options screen without changing the ring pattern, press

the Cancel softkey.

● If you want to return to page 1 of the Home screen without changing the ring pattern,

press .

Note:

Note: If you go off-hook, receive a call, or lose power during selection, the process is

canceled and you must start again.

46 2410 Digital Telephone User’s Guide

Visual Ring (Flash Message Lamp)

The Ring Options option on the Options screen allows you to choose a visual alert for incoming
calls. When you enable the Flash Message Lamp option, the telephone rings and the lamp
above the 2410 display area flashes when an incoming call arrives. By default, the Flash
Message Lamp option is disabled.

Note:

Note: If you disable the Flash Message Lamp option, the Audible Alerting option is

enabled automatically.

To set the Flash Message Lamp option

1. From the Home screen, press the Option softkey.
The Options screen appears.

2. Press the Ring Options feature button.
The Ring Options screen appears.

3. Press the Flash Message Lamp feature button.

Selecting Personalized Options

The option setting is underlined.

4. Press the Yes/No softkey or feature button 5 to indicate whether you want Flash Message
Lamp enabled.

5. Perform one of the following steps:

● If you want to save the setting you just selected, press the Save softkey. You will hear a

confirmation tone, and you are returned to the Options screen.

● If you want to return to the Options screen without changing the setting, press the

Cancel softkey.

● If you want to return to page 1 of the Home screen without changing the setting, press

.

Issue 3 February 2007 47

Audible Alerting

The Audible Alerting option on the Ring Options screen allows you choose an audible alert
(ringing) for incoming calls. When you enable the Audible Alerting option, the telephone rings
when an incoming call arrives. By default, the Audible Alerting option is enabled.

Note:

Note: If you disable the Audible Alerting option, the Flash Message Lamp option is

enabled automatically.

To set the Audible Alerting option

1. From the Home screen, press the Option softkey.
The Options screen appears.

2. Press the Ring Options feature button.
The Ring Options screen appears.

3. Press the Audible Alerting feature button.
The option setting is underlined.

4. Press the Yes/No softkey or press button 6 to indicate whether you want Audible Alerting
enabled.

5. Perform one of the following steps:

● If you want to save the setting you just selected, press the Save softkey. You will hear a

confirmation tone, and you are returned to the Options screen.

● If you want to return to the Options screen without changing the setting, press the

Cancel softkey.

● If you want to return to page 1 of the Home screen without changing the setting, press

.

Show Phone Screen

The Show Phone Screen option on the Ring Options screen allows you to set the 2410 to
display the Home screen and the ringing call appearance when you receive an incoming call.
However, if you want the 2410 to continue to display the current screen when you receive an
incoming call instead of showing the Home screen, you must disable this feature. By default, the
Show Phone Screen option is disabled.

To set the Show Phone Screen option

1. From the Home screen, press the Option softkey.
The Options screen appears.

48 2410 Digital Telephone User’s Guide

2. Press the Ring Options feature button.
The Ring Options screen appears.

Selecting Personalized Options

3. Press or

4. Press the Show Phone Screen feature button.
The underline appears on this line.

5. Press the Yes/No softkey or feature button 4 to indicate whether you want the Show Phon e
Screen option enabled.

6. Perform one of the following steps:

● If you want to save the setting you just selected, press the Save softkey. You will hear a

confirmation tone, and you are returned to the Options screen.

● If you want to return to the Options screen without changing the setting, press the

Cancel softkey.

● If you want to return to page 1 of the Home screen without changing the setting, press

.

Display Contrast

The Contrast option on the Options screen allows you to change the contrast level for your
telephone display. You can choose from among fifteen levels of contrast so that you can adjust
the contrast to a setting that will allow you to view the display characters easily. Use the
Contrast option to select the appropriate contrast level that is best for you.

to scroll to the second Ring Options screen.

Note:

Note: Some LCDs are naturally darker or lighter between the telephones such that

some contrast levels may be too light (at the lowest contrast settings) or too dark
(at the highest contrast settings) for comfortable reading. Adjust the contrast up
or down accordingly to find the best setting.

To select a contrast level

1. From the Home screen, press the Option softkey.
The Options screen appears.

2. Press the Contrast feature button.
The Display Contrast screen appears.

3. Use and

4. Perform one of the following steps:

● To return to the Options screen, press the Done softkey.

● To return to page 1 of the Home screen, press .

The new contrast level is set.

to adjust the level of contrast.

Issue 3 February 2007 49

Call Log Setup

The Log Setup option on the Options screen allows you to specify which types of calls you want
the 2410 to log. These call types include:

● Answered (incoming)

● Unanswered (incoming)

● Outgoing

● Bridged

Note:

Note: You can log bridged calls only if your telephone has a bridged call appearance.

You can choose to have some, none, or all these call types logged.

Note:

Note: For information about viewing the Call Log Summary, see The Call Log

Screens on page 31, earlier in this guide.

To specify the call types that you want to appear in the Call Log

1. From the Home screen, press the Option softkey.
The Options screen appears.

2. Press the Log Setup feature button.
The Call Log Setup screen appears. The current Yes/No setting is underscored for the

selected item.

3. Press the appropriate button on the right side of the display. For example, press feature
button 4 to select the Answered call type and change the Yes/No setting with a single button
press.

Note:

Note: The Bridged option appears only if your telephone has a bridged call

appearance. If the Bridged option is available, press or

to scroll to the

second page of the Call Log Setup screen, and press feature button 4.

4. Perform one of the following steps:

● If you want to save the selections that you have just made, press the Save sof t ke y. You

will hear a confirmation tone, and you are returned to the Options screen.

● If you want to return to the Options screen without saving your entries, press the Cancel

softkey.

● If you want to return to page 1 of the Home screen without saving your entries, press

.

50 2410 Digital Telephone User’s Guide

Erase

Selecting Personalized Options

Note:

Note: If you press the Save softkey, all entries that do not match the call types you

specified are deleted from the call log.

The third Options screen allows you to erase some or all of your personalized settings. From
this screen, you can erase the following settings:

● all entries saved in your Speed Dial list

● all entries saved in your Call Log

● all customized call appearance/feature button labels

● options such as ring pattern, flash message lamp, show phone screen, and stay in speed

dial

Note:

Note: The contrast level setting is not changed.

● language

Pressing the All feature button selects all five of the items to erase.

To erase all personalized settings

1. From the Home screen, press the Option softkey.
The Options screen appears.

2. Press or

3. Press the feature button next to each item you want to select to be erased. If you want to
select all the items to be erased, press the All feature button.

An icon ( ) appears next to each setting you selected.

Note:

Note: To unselect an item, press its feature button again.

4. Press the Erase softkey.
The Confirm Erase screen appears and displays a message that you cannot undo this

action.

until the Erase screen appears.

Issue 3 February 2007 51

5. Perform one of the following steps:

● If you want to erase the selected settings, press the Erase softkey. The selected set tings

are erased, and you are returned to the Options screen.

● If you want to return to the Options screen without erasing any settings, press the Cancel

softkey.

● If you want to return to page 1 of the Home screen without erasing any settings, press

.

Stay in Speed Dial Screen

The Stay in Speed Dial option on the Options screen allows you to set the 2410 to continue to
display the Speed Dial screen when you make a call from a speed dial. If you make a call from
a speed dial when this option is enabled, the 2410 will continue to display the Speed Dial screen
instead of automatically exiting to show the Home screen. The Stay in Speed Dial option is
useful if you want to dial multiple speed dials for a single call. An example is if you have one
speed dial that dials the telephone number of your bank and another speed dial that dials your
account code. By default, the Stay in Speed Dial option is disabled.

To set the Stay in Speed Dial option

1. From the Home screen, press the Option softkey.
The Options screen appears.

2. Press the Miscellaneous feature button.
The Miscellaneous Options screen appears.

3. Press the Yes/No softkey or feature button 4 to indicate whether you want Stay in Speed
Dial enabled.

4. Perform one of the following steps:

● If you want to save the setting you just selected, press the Save softkey. You will hear a

confirmation tone, and you are returned to the Options screen.

● If you want to return to the Options screen without changing the setting, press the

Cancel softkey.

● If you want to return to page 1 of the Home screen without changing the setting, press

.

52 2410 Digital Telephone User’s Guide

Speaker Auto Off-Hook

The Speaker Auto Off-Hook option on the Miscellaneous Options screen allows you to set the
2410 to go off-hook on the speakerphone when you make a call from a speed dial or a Call Log
entry or using on-hook dialing. By default, the Speaker Auto Off-Hook option is disabled.

Note:

Note: Keep in mind the following information:

- If you enable the S peaker Auto Off-Hook option, the Headset Auto Off-Hook option
is disabled automatically.

- If your system manager administers the Speakerphone setting to NONE for your
extension, the Speaker Auto Off-Hook option will not work even if you enable it.

To set the Speaker Auto Off-Hook option

1. From the Home screen, press the Option softkey.
The Options screen appears.

2. Press the Miscellaneous feature button.

Selecting Personalized Options

The Miscellaneous Options screen appears.

3. Press the Yes/No softkey or feature button 5 to indicate whether you want Speaker Auto
Off-Hook enabled.

4. Perform one of the following steps:

● If you want to save the setting you just selected, press the Save softkey. You will hear a

confirmation tone, and you are returned to the Options screen.

● If you want to return to the Options screen without changing the setting, press the

Cancel softkey.

● If you want to return to page 1 of the Home screen without changing the setting, press

.

Issue 3 February 2007 53

Headset Auto Off-Hook

The Headset Auto Off-Hook option on the Miscellaneous Options screen allows you to set the
2410 to go off-hook on the headset when you make a call from a speed dial or a Call Log entry
or using on-hook dialing. By default, the Headset Auto Off-Hook option is disabled.

Note:

Note: Keep in mind the following information:

- If you enable the Headset Auto Off-Hook option, the Speaker Auto Off-Hook option
is disabled automatically.

- If your system manager administers the Speakerphone setting to NONE for your
extension, you will be unable to make calls using on-hook dialing. However, you
can make a call from a speed dial or a Call Log entry if the Headset Auto Off-Hook
option is enabled.

To set the Headset Auto Off-Hook option

1. From the Home screen, press the Option softkey.
The Options screen appears.

2. Press the Miscellaneous feature button.
The Miscellaneous Options screen appears.

3. Press the Yes/No softkey or feature button 6 to indicate whether you want Headset Auto
Off-Hook enabled.

4. Perform one of the following steps:

● If you want to save the setting you just selected, press the Save softkey. You will hear a

confirmation tone, and you are returned to the Options screen.

● If you want to return to the Options screen without changing the setting, press the

Cancel softkey.

● If you want to return to page 1 of the Home screen without changing the setting, press

.

54 2410 Digital Telephone User’s Guide

Self Test

The Self Test option, which appears on the Options screen, verifies the operation of the 2410
telephone’s lamps and display components. This screen also provides information regarding
the 2410 telephone firmware version and link status.

Note: While the Test softkey is held down, you are unable to make calls and use the

To have the 2410 telephone perform a self test

1. From the Home screen, press the Option softkey.

2. Press the Self Test feature button.

3. Press and hold the Test softkey to begin the test process.

4. Perform one of the following steps:

Selecting Personalized Options

Note:

dialpad and call-handling buttons. You can answer calls with the handset.

The Options screen appears.

The Self Test screen appears.

● If you want to exit test mode and return to the Options screen, press the Done softkey.

● If you want to exit test mode and to return to page 1 of the Home screen, press .

Issue 3 February 2007 55

Language

When the 2410 telephone is first installed, it is set to display screen text in English. The
Language option on the Options screen allows you to choose another language, including:

● German (Deutsch)

● French (Français)

● Spanish (Español)

● Italian (Italiano)

● Dutch (Nederlands)

● Portuguese (Português)

● Japanese (Katakana)

● Russian

CAUTION: If your Avaya call processing system is set for Japanese (Katakana) and you

!

CAUTION:

have selected Russian as the screen display language for your telephone, there
will be a font incompatibility in the following situations:

- when you use a speed dial containing Russian Cyrillic. (The call information will n ot
be displayed properly on your telephone.)

- when you save call log entries containing Japanese (Katakana) to the speed dial
list.

To select a screen display language

1. From the Home screen, press the Option softkey.
The Options screen appears.

2. Press the Language feature button.
The Select Language screen appears.

3. Use the More softkey or or

4. Press the button next to the language in which you want text displayed.
The screen text is reappears in the language you selected.

5. Perform one of the following steps:

● If you want to return to the Options screen, press the Done softkey.

● If you want to return to page 1 of the Home screen, press .

Your language selection is saved.

to switch between the two pages of languages.

56 2410 Digital Telephone User’s Guide

Using Selected Voice Features

The following features are available only if your system manager has administered them as
feature buttons on your 2410 telephone or has supplied you with the required feature access
codes.

Abbreviated Dialing/Automatic Dialing (AD)

The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick
and easy dialing. Each number can be a complete or partial telephone number, an extension
number, or a trunk or feature access code and can contain up to 24 digits. Abbreviated Dialing
offers four possible types of lists—Personal, Group, System, and Enhanced, and you can have
a total of three lists. Of these three lists, you can have only one System List and one Enhan ced
List. You program numbers on a Personal List. The controller of the Group List programs
numbers on Group Lists. The system manager programs System Lists and Enhanced Lists.

Note:

Note: Calls you make with the Abbreviated Dialing/Automatic Dialing feature are not

stored in the Call Log—even if you programmed the 2410 telephone to log
outgoing calls.

Using Selected Voice Features

To place a call using an Abbreviated Dialing list button or feature access code

1. Press the Abbreviated Dialing list button (if administered) or Dial the appropriate
Abbreviated Dialing List code for List 1, or List 2, or List 3.

2. When you hear dial tone, dial the desired list item (1, 2, 3...).

Note:

Note: An Enhanced List may also be available. See your system manager.

You can also program a number on an Abbreviated Dialing button that is not stored on an
Abbreviated Dialing list. This Automatic Dialing number can be up to 16 digits and have a
five-character label.

To program a number on an Abbreviated Dialing button

Note:

Note: You must have an Abbreviated Program (Abr Program) button administered as

well as the Abbreviated Dialing button. For this feature to work, the speaker is
activated. Pressing does not exit programming mode. You must hang up
to update the display and exit programming mode.

1. Press the Abr Program button.

2. Follow the prompts on your display to program the number and label.

3. Press the # key to save the entry.

Issue 3 February 2007 57

4. Press another Abbreviated Dialing button to program.

Note:

Note: If you make a mistake while programming, press the # key to save the entry and

then start over.

To call a number using an Abbreviated Dialing button

Press the Abbreviated Dialing button to automatically dial the stored number.

Call Forwarding All Calls

The Call Forwarding feature temporarily forwards all your calls to another extension or to an
outside number, depending on your system.

To temporarily redirect all calls to an extension or outside number of your choice

1. Press the button (if administered) (while on-hook or off-hook) or Dial the Call

Note: If you have console permission, next, dial the extension number whose calls are

2. When you hear dial tone, dial the extension or number where calls will be sent.

3. When you hear confirmation tone, hang up.

To cancel Call Forwarding

Press the button again (while on-hook) or Dial the Call Forward cancel code (while
off-hook).

Call Park

The Call Park feature allows you to put a call on hold at your telephone for retrieval at any
extension.

To park a call at your extension (for retrieval at any extension) when a Call Park
button is administered

Call Fwd

Forward feature access code (while off-hook).

Note:

to be forwarded; receive dial tone.

Call Fwd

1. Press the button.

Call Park

2. Hang up.

58 2410 Digital Telephone User’s Guide

To park a call at your extension (for retrieval at any extension) when a Call Park
button is not administered

1. Press .

2. Enter the Call Park feature access code.

3. When you hear confirmation tone, hang up.

To retrieve a parked call from another extension

1. Pick up the handset or press .

2. Dial the Answer Back feature access code.

3. When you hear a dial tone, dial the extension at which you parked the call.
If returning to a call parked at your telephone, dial your own extension.

Call Pickup and Directed Call Pickup

The Call Pickup feature lets you answer a call at your telephone for another extension in your
pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a
specific extension without the extension being a member of your pickup group.

Using Selected Voice Features

To answer a call placed to a member of your pickup group when your telephone is
idle

Press the button (if administered) or Dial the Call Pickup access code.

CallPickup

Called telephone stops ringing, and you are connected to the ringing call.

To pick up a call directly for someone else in your office

Note:

Note: Again, the Directed Call Pickup feature is designed for covering calls for

associates while they are away from their desk. In this case, you do not have to
be a member of the same pickup group.

1. Press the button or Dial the Directed Call Pickup access code.

2. Dial the extension of the ringing telephone.
The called telephone stops ringing, and you are connected to the ringing call.

DirCall PkUp

Issue 3 February 2007 59

Leave Word Calling

The Leave Word Calling (LWC) feature leaves a message for a person at another extension to
call you back. The called party can dial the message service such an attendant, a voice mail
system, or a covering user to retrieve a short, standard message that provides the following
information:

● your name and extension

● the date and time you called

● the number of times you called

To leave a message after dialing an extension when your call is not answered, you

hear a coverage or busy tone, or you have been put on hold

Press the button (if administered) and listen for confirmation tone before hanging up.

LWC

Message lamp goes on at the called telephone (if so equipped).

Note:

Note: If you hear reorder tone, the message is not stored; try again.

To leave a message without ringing an extension

1. Press the button or Dial the Leave Word Calling access code (while off-hook).

2. When you hear dial tone, dial the extension and listen for the confirmation tone.
Message lamp goes on at the called telephone (if so equipped).

3. Hang up.

LWC

To cancel a Leave Word Calling message

Note:

Note: You cannot cancel a message left for an AUDIX subscriber.

1. Press the button (while on-hook or off-hook)
or Dial the Leave Word Calling cancel code (while off-hook).

2. When you hear dial tone, dial the extension and listen for confirmation tone.

Cancel LWC

Note:

Note: If you hear reorder tone, the message is not canceled. Try again.

60 2410 Digital Telephone User’s Guide

Send All Calls

The Send All Calls feature temporarily sends all your calls to your voice mail system or to
another extension in the same system. Priority calls and automatic callbacks are not redirected
by the Send All Calls feature.

Note:

Note: Before you can use this feature, your system manager must provide a coverage

path for your extension.

To send all calls except priority calls and automatic callbacks immediately to
coverage

Using Selected Voice Features

1. Press the button (while on-hook) or Dial the Send All Calls access code (while
off-hook)

2. Listen for confirmation tone.

Note:

Note: You hear confirmation tone only when you use a feature access code.

To cancel Send All Calls

1. Press the button again (while on-hook) or Dial the Send All Calls cancel code
(while off-hook).

2. Listen for confirmation tone.

Whisper Page

The Whisper Page feature allows you, if you have appropriate permissions, to make an
announcement to a person at another extension currently on another call. The Whisper Page
feature forms a one-way speaking path to the destination you call. The person at the destination
extension can hear you but not speak to you. Both people on the other call will hear a beep that
indicates an incoming Whisper Page. However, only the person at the destination extension
hears the announcement. The other person on the call cannot hear your announcement. If the
person at the other extension wants to speak with you when you make a Whisper Page, that
person can press the

Send Calls

Send Calls

WhisperAnbk

button.

Note:

Note: If the person whom you have called is not using the telephone at the time you

activate Whisper Page, the call is converted to a normal call.

Note:

Note: Any person in the system can block Whisper Page calls. To block a Whisper

Page call, press the button. When Whisper Page is off, the Whisper

WhisperOff

Page caller hears busy tone.

Issue 3 February 2007 61

To make an important announcement such as an incoming call to someone at
another extension busy on another call

1. While off-hook, press the button or dial the Whisper Page access code, and dial

WhisperAct

the extension.
Both people on the other call hear a beep.
Only the person whom you called will hear your announcement.

2. Speak to the person you called.
If that person wants to speak with you, that person can press the button, which

WhisperAnbk

forms a two-party speaking path with your telephone. The other call at the destination
extension is put on hold, and that person cannot hear your conversation. When the call is
complete, the person to whom you were speaking can press the call appearance button of
the held call.

To respond to a Whisper Page

1. When you receive a Whisper Page, you hear a beep, and then you hear the person calling
you. If you want to speak to the Whisper Page caller, press the

WhisperAnbk

existing call is placed on hold, and you can speak to the Whisper Page caller.

2. When you finish with the Whisper Page call, press the call appearance of the held call.

button. Your

Using Display Features

The following features are available only if your system manager administered them as feature
buttons on your 2410 telephone.

Call Timer and Timer

The Call Timer and the Timer features measure elapsed time on a call.
The Call Timer feature, once activated, measures elapsed time automatically on all calls until

you turn off the Call Timer feature.
The Timer feature, which you turn on and off manually, allows you to determine which calls you

want to time on an individual basis.
Check with your system manager to see if you can use either of these features.

62 2410 Digital Telephone User’s Guide

Using Display Features

To use the Call Timer feature to measure elapsed time on telephone calls

1. Press the button (if administered).

2. When you want to turn off the Call Timer feature, press the button again.

To use the Timer feature to measure elapsed time on an individual telephone call

1. Press the button (if administered).

2. To stop the timer and clear the display, press again. The elapsed time appears for

Directory

The Directory feature allows you to search for the extension of another user in your call
processing system directory by entering the user’s name at the dialpad.

To search the directory for a name

1. Press the button if administered.

2. Enter the selected name with dialpad keys:

3. Press the button for each successive directory name you want to see. Your system

Call Timer

The Call Timer measures elapsed time automatically on all calls until you turn off the Call
Timer feature.

Call Timer

Timer

Timer

three seconds.

Directory

last name, comma (use ), first name or initial.

Next

manager must administer the button.

*

Next

4. To search for a new name, press the button, and repeat Steps 2 and 3.

Directory

5. When you are ready to exit the directory, press .

To place a call to the name shown on the display

1. Pick up the handset.

2. While the name is shown, press the button if administered or, if you do not have a

Make Call

button on your telephone, press

Note:

Note: You can also leave your handset on-hook. The speakerphone turns on

automatically when you press if this system feature is enabled.

Make Call

, and then dial the number from the dialpad.

Make Call

Issue 3 February 2007 63

Inspect

The Inspect feature shows you call-related information for an incoming call when you are
already active on a call.

To use the Inspect feature

1. Press the button if administered.

Inspect

2. Press the call appearance button in question.
Information appears on the display screen. You remain connected to the present call.

3. To return to the held call, press and then the call appearance button of the held call.

Tones and Their Meaning

Note:

Note: The following tables describe the defaults for each ringing and feedback tone.

Check with your system manager to verify if the descriptions in the Meaning
column are accurate for your system.

Ringing Tones are produced by an incoming call.

Ringing Tones

Rings Meaning

1 ring A call from another extension.
2 rings A call from outside or from the attendant.
3 rings A priority call from another extension or from

◆

ring-ping
(half-ring)

64 2410 Digital Telephone User’s Guide

an Automatic Callback call you placed.
A call redirected from your telephone to

another telephone because Send All Calls or
Call Forwarding All Calls is active.

Tones and Their Meaning

Feedback tones are those which you hear through the handset, headset, or the speaker.

Feedback Tones

Tones Meaning

busy A low-pitched tone repeated 60 times a

minute. This tone indicates that the number
you dialed is in use.

call waiting
ringback

A ringback tone with lower-pitched signal at
the end. This tone indicates that the extension
you called is busy. The called party hears a
call waiting tone. If you hear the call waiting
ringback tone, you may want to activate
Automatic Callback.

confirmation Three short bursts of tone. This tone indicates

that the system accepted a feature activation
or cancellation.

coverage One short burst of tone. This tone indicates

that the system sent your call to another
extension to be answered by a covering user.

dial A continuous tone. This tone indicates that

you can start to dial.

intercept/
time-out

An alternating high and low tone. This tone
indicates a dialing error, a denial of the
service requested, or a failure to dial within a
preset interval (usually 10 seconds) after you
lifted the handset or dialed the previous digit.

recall dial Three short bursts of tone followed by a

steady dial tone. This tone indicates that the
system accepted the feature request. Y ou can
start to dial.

reorder A fast busy tone repeated 120 times a minute.

This tone indicates that all trunks are busy.

ringback A low-pitched tone repeated 15 times a

minute. This tone indicates that the number
you dialed is ringing.

Issue 3 February 2007 65

Entering Cyrillic Characters

The following table shows how to enter Cyrillic characters from your dialpad when Russian is
the selected screen display language.

Note:

Note: All Cyrillic characters are displayed in uppercase.

Dialpad

Key

1 1

2 А Б В Г B C 2

3 Д Е Ж З D E F 3

4 И Й К Л G H I 4

5 М Н О П J K L 5

6 Р С Т У M N O 6

7 Ф Х Ц Ч P Q R S 7

8 Ш Щ Ъ Ы T U V 8

9 Ь Э Ю Я W X Y Z 9

0 0

Number of times you must press a key to obtain the desired character

1 2 3 4 5 6 7 8 9

* .

# - #

66 2410 Digital Telephone User’s Guide

*

Index

Numerical

2410 telephone

display features. . . . . . . . . . . . . . . . . 62

feedback tones . . . . . . . . . . . . . . . . . 65

personal directory. . . . . . . . . . . . . . . . 22

ringing tones . . . . . . . . . . . . . . . . . . 64

supported languages . . . . . . . . . . . . . . 56

2410 telephone components . . . . . . . . . . . . 10

2410 telephone display. . . . . . . . . . . . . . . 11

A

Abbreviated Dialing . . . . . . . . . . . . . . . . 57

AD button . . . . . . . . . . . . . . . . . . . . . 57

adding Speed Dial entries . . . . . . . . . . . . . 27

AGC feature. . . . . . . . . . . . . . . . . . . . 45

arrow keys . . . . . . . . . . . . . . . . . . . . 11

Audible Alerting feature butt on . . . . . . . . . . . 48

Audible Alerting option . . . . . . . . . . . . . . . 48

Automatic Dialing . . . . . . . . . . . . . . . . . 57

Automatic Gain Control feature . . . . . . . . . . . 45

B

buttons . . . . . . . . . . . . . . . . . . . . . . 11

C

call appearance displays . . . . . . . . . . . . . . 15

call appearance/feature buttons. . . . . . . . . 11, 15

Call Forwarding . . . . . . . . . . . . . . . . 57, 58

call handling buttons . . . . . . . . . . . . . . . . 11

call handling features. . . . . . . . . . . . . . . . 17

call identification . . . . . . . . . . . . . . . . . . 31

call identification displays. . . . . . . . . . . . . . 15

Call Log

saving entries

setting up . . . . . . . . . . . . . . . . . . . 50

viewing. . . . . . . . . . . . . . . . . . . . . 36

Call Log Detail screen . . . . . . . . . . . . . 34, 35

Call Log feature . . . . . . . . . . . . . . . . . . 36

Call Log screens. . . . . . . . . . . . . . . . . . 31

Call Log Summary screen . . . . . . . . . . . 31, 33

Call Park . . . . . . . . . . . . . . . . . . . . . 58

Call Pickup . . . . . . . . . . . . . . . . . . . . 59

Call softkey . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . 37

Index

Call Timer . . . . . . . . . . . . . . . . . . . . . 62

call type . . . . . . . . . . . . . . . . . . . . . . 34

calls

answering. . . . . . . . . . . . . . . . . . . . 17

conferencing . . . . . . . . . . . . . . . . . . 21

holding . . . . . . . . . . . . . . . . . . . . . 19

making . . . . . . . . . . . . . . . . . . . . . 18

redialing . . . . . . . . . . . . . . . . . . . . 19

speakerphone. . . . . . . . . . . . . . . . . . 19

Speed Dial . . . . . . . . . . . . . . . . . . . 18

transferring . . . . . . . . . . . . . . . . . . . 20

Case softkey . . . . . . . . . . . . . . . . . . 29, 42

checklist . . . . . . . . . . . . . . . . . . . . . . 12

Conference feature . . . . . . . . . . . . . . . . . 21

Contrast feature button . . . . . . . . . . . . . . . 49

Cyrillic characters. . . . . . . . . . . . . . . . . . 66

D

deleting entries . . . . . . . . . . . . . . . . . . . 30

deleting Speed Dial List entries . . . . . . . . . . . 30

dialing conventions . . . . . . . . . . . . . . . . . 27

dialpad. . . . . . . . . . . . . . . . . . . . . . . 11

Directed Call Pickup . . . . . . . . . . . . . . . . 59

Directory. . . . . . . . . . . . . . . . . . . . . . 63

Directory feature . . . . . . . . . . . . . . . . . . 22

display contrast. . . . . . . . . . . . . . . . . . . 49

display contrast level . . . . . . . . . . . . . . . . 51

display features . . . . . . . . . . . . . . . . . . 62

Call Timer. . . . . . . . . . . . . . . . . . . . 62

Directory . . . . . . . . . . . . . . . . . . . . 63

Inspect . . . . . . . . . . . . . . . . . . . . . 64

E

editing Speed Dial entries . . . . . . . . . . . . . . 28

Erase All feature button . . . . . . . . . . . . . . . 51

Erase All option . . . . . . . . . . . . . . . . . . 51

Erase option . . . . . . . . . . . . . . . . . . . . 51

Erase softkey . . . . . . . . . . . . . . . . . . . 52

Exit button . . . . . . . . . . . . . . . . . . . . . 11

F

feature. . . . . . . . . . . . . . . . . . . . . 22, 59

feedback tones. . . . . . . . . . . . . . . . . . . 65

Flash Message Lamp option . . . . . . . . . . . . 47

Issue 3 February 2007 67

Index

G

Group Listen feature . . . . . . . . . . . . . . . . . 7

H

Headset button . . . . . . . . . . . . . . . . . . 11

headsets . . . . . . . . . . . . . . . . . . . . . . 8

headsets supported . . . . . . . . . . . . . . . . . 7

Hold feature . . . . . . . . . . . . . . . . . . . . 19

Home screen . . . . . . . . . . . . . . . . . . . 13

navigating pages . . . . . . . . . . . . . . . . 14

options, (continued)

Erase All . . . . . . . . . . . . . . . . . . . . 51

Flash Message Lamp . . . . . . . . . . . . . . 47

Language. . . . . . . . . . . . . . . . . . . . 56

ring pattern . . . . . . . . . . . . . . . . . . . 46

Self Test . . . . . . . . . . . . . . . . . . . . 55

Show Phone Screen. . . . . . . . . . . . . . . 48

Speaker Auto Off-Hook . . . . . . . . . . . 53, 54

Stay in Speed Dial. . . . . . . . . . . . . . . . 52

Visual Ring . . . . . . . . . . . . . . . . . . . 47

Options screen . . . . . . . . . . . . . . . . . . . 44

navigating. . . . . . . . . . . . . . . . . . . . 45

overview . . . . . . . . . . . . . . . . . . . . . . .7

I

index feature . . . . . . . . . . . . . . . . . . . 26

Inspect . . . . . . . . . . . . . . . . . . . . . . 64

L

Label Action screen . . . . . . . . . . . . . . . . 39

navigating . . . . . . . . . . . . . . . . . . . 40

Label softkey . . . . . . . . . . . . . . . . . . . 39

Labels. . . . . . . . . . . . . . . . . . . . . . . 41

Language feature button . . . . . . . . . . . . . . 56

Language option. . . . . . . . . . . . . . . . . . 56

Last Number Dialed feature. . . . . . . . . . . . . 19

Leave Word Calling . . . . . . . . . . . . . . . . 60

Log Setup feature button . . . . . . . . . . . . . . 50

Log Setup option. . . . . . . . . . . . . . . . . . 50

Log softkey . . . . . . . . . . . . . . . . . . . . 37

M

Message button . . . . . . . . . . . . . . . . . . 11

Message lamp. . . . . . . . . . . . . . . . . 11, 22

message retrieval . . . . . . . . . . . . . . . . . 22

message service. . . . . . . . . . . . . . . . . . 60

Mute button . . . . . . . . . . . . . . . . . . . . 11

N

navigating . . . . . . . . . . . . . . . . . . . 33, 35

O

Option softkey . . . . . . . . . . . . . . . . . 44, 49

options . . . . . . . . . . . . . . . . . . . . . . 46

Audible Alerting. . . . . . . . . . . . . . . . . 48

Call Log setup . . . . . . . . . . . . . . . . . 50

display contrast. . . . . . . . . . . . . . . . . 49

Erase . . . . . . . . . . . . . . . . . . . . . 51

P

personal directory . . . . . . . . . . . . . . . 22, 27

personal directory calls . . . . . . . . . . . . . . . 18

personalized options . . . . . . . . . . . . . . . . 46

Play softkey . . . . . . . . . . . . . . . . . . . . 46

R

Redial feature . . . . . . . . . . . . . . . . . . . 19

ring pattern. . . . . . . . . . . . . . . . . . . . . 46

Ring Pattern feature button . . . . . . . . . . . . . 46

ringing . . . . . . . . . . . . . . . . . . . . . . . 64

ringing tones . . . . . . . . . . . . . . . . . . . . 64

S

safety information. . . . . . . . . . . . . . . . . . .9

saving Call Log entries . . . . . . . . . . . . . . . 37

screen . . . . . . . . . . . . . . . . . . . . . . . 49

Self Test feature button . . . . . . . . . . . . . . . 55

Self Test option. . . . . . . . . . . . . . . . . . . 55

self-test mode . . . . . . . . . . . . . . . . . . . 55

Send All Calls . . . . . . . . . . . . . . . . . . . 61

Show Phone Screen option . . . . . . . . . . . . . 48

softkeys . . . . . . . . . . . . . . . . . . . . . . 11

Speaker Auto Off-Hook option. . . . . . . . . . 53, 54

Speaker button. . . . . . . . . . . . . . . . . . . 11

speakerphone calls . . . . . . . . . . . . . . . . . 19

speakerphone feature. . . . . . . . . . . . . . . . 19

Speed Dial List . . . . . . . . . . . . . . . . . 25, 30

adding entries. . . . . . . . . . . . . . . . . . 27

editing entries . . . . . . . . . . . . . . . . . . 28

index feature . . . . . . . . . . . . . . . . . . 26

saving entries from Call Log . . . . . . . . . . . 37

Speed Dial screen . . . . . . . . . . . . . . . . . 22

navigating. . . . . . . . . . . . . . . . . . . . 24

status icons . . . . . . . . . . . . . . . . . . . . 16

Stay in Speed Dial option . . . . . . . . . . . . . . 52

68 2410 Digital Telephone User’s Guide

T

Test softkey . . . . . . . . . . . . . . . . . . . . 55

Timer . . . . . . . . . . . . . . . . . . . . . . . 62

tones

feedback

Transfer feature . . . . . . . . . . . . . . . . . . 20

trunk identifier . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . 64

U

user checklist . . . . . . . . . . . . . . . . . . . 12

V

Visual Ring feature button . . . . . . . . . 47, 48, 49

Visual Ring option . . . . . . . . . . . . . . . . . 47

voice features

Abbreviated Dialing

Call Park . . . . . . . . . . . . . . . . . . . . 58

Call Pickup . . . . . . . . . . . . . . . . . . . 59

Leave Word Calling. . . . . . . . . . . . . . . 60

Send All Calls . . . . . . . . . . . . . . . . . 61

Whisper Page . . . . . . . . . . . . . . . . . 62

volume control buttons . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . 57

Index

W

Whisper Page . . . . . . . . . . . . . . . . . . . 62

Issue 3 February 2007 69

Index

70 2410 Digital Telephone User’s Guide