Avaya 2410, 5410 User Manual

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Page 1

IP Office 3.2

2410 and 5410 User Guide

[15-601076] Issue [4] (5 June 2006)

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Table Of Contents

The Telephone............................................................................................................................ 1

About this Guide.......................................................................................................................................1

Overview..................................................................................................................................................1

Call Appearance Keys..............................................................................................................................3

System Features..................................................................................................................................4

Call Appearance Key Icons..................................................................................................................4

The Display..............................................................................................................................................5

Basic Call Handling Features.................................................................................................... 6

Answering a Call ......................................................................................................................................6

Making a Call............................................................................................................................................7

Clearing a Call..........................................................................................................................................7

Headset Working......................................................................................................................................8

Speakerphone..........................................................................................................................................9

Speed Dial................................................................................................................................................9

Redial.....................................................................................................................................................10

Mute.......................................................................................................................................................10

Hold........................................................................................................................................................11

Transfer..................................................................................................................................................12

Conference.............................................................................................................................................13

Message.................................................................................................................................................13

Using Speed Dials.................................................................................................................... 14

Overview................................................................................................................................................14

Adding a New Speed Dial.......................................................................................................................15

Dialling a Speed Dial Number.................................................................................................................16

Deleting a Speed Dial.............................................................................................................................17

Editing a Speed Dial...............................................................................................................................17

Converting a Call Log Entry to a Speed Dial...........................................................................................17

Using the Call Log ...................................................................................................................18

Overview of the Call Log ........................................................................................................................18

Using the Call Log..................................................................................................................................19

Setting Which Calls are Logged .............................................................................................................20

Viewing the Call Log...............................................................................................................................21

Making Calls from the Call Log...............................................................................................................21

Saving a Call Log Entry to Your Speed Dial List.....................................................................................21

Deleting a Call Log Entry........................................................................................................................22

Erasing All Logged Calls ........................................................................................................................22

Changing Options.................................................................................................................... 23

Changing Ringer Options.......................................................................................................................23

Adjusting the Display Contrast................................................................................................................24

Call Log Setup........................................................................................................................................24

Miscellaneous.........................................................................................................................................24

Using Self Test.......................................................................................................................................25

Language...............................................................................................................................................25

Automatic Gain Control (AGC) ...............................................................................................................26

Default Phone/Erase All Settings............................................................................................................26

Function Keys ..........................................................................................................................27

Overview of the Function Keys...............................................................................................................27

Function Key Programming....................................................................................................................27

Shorthand Programming Mode...............................................................................................................29

Longhand Programming.........................................................................................................................30

Changing Function Key Labels...............................................................................................................31

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2410 and 5410 User Guide

System Features ......................................................................................................................32

Introduction ............................................................................................................................................32

Making Calls...........................................................................................................................................32

Answering Calls......................................................................................................................................33

Call Forwarding......................................................................................................................................33

Diverting Calls........................................................................................................................................34

Do Not Disturb........................................................................................................................................34

Voicemail................................................................................................................................................35

Default Feature Codes...........................................................................................................................36

Index.......................................................................................................................................... 37

2410 and 5410 User Guide Page iv IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

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The Telephone

About this Guide

This guide describes how to use all the features on your Avaya IP Office 2410/5410 phone. For basic phone settings and functionality, refer to the relevant Quick Reference Guide for your IP Office

phone. Further information about IP Office is available from www.avaya.com/support and also from

www.avaya.com/ipoffice/knowledgebase.

Overview

This guide covers the use of the 2410 and 5410 phones on IP Office. Both phones are similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems.

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2410 and 5410 User Guide

1. Display, Call Appearance and Feature Buttons: Call Appearance keys allow you to handle multiple calls and the display shows call information. Details on system features (allocated by your system administrator) can also be displayed. See Call Appearance Keys and Overview of the Function Keys.

2. Message Lamp: The lamp is used as follows:

 On (Continuous): There are new messages in your voicemail mailbox, or another

mailbox for which you have been configured to receive "Message Waiting Indication".

 Flashing: The lamp can also be set to flash when the phone receives a call. See Ring

Options.

3. Previous/Next Page: Move through the different pages of the call handling, speed dials and call log screens. Also used to move the cursor during data entry.

4. Messages: Access your mailbox.

5. Call Handling Buttons:

 Hold:

Red button used to place a call on hold.

 Transfer:

Transfers a call to another phone.

 Conference:

Sets up conference calls with more than one other person.

 Drop:

Drops the current call or, if on a conference call, drops the last person to join the conference.

 Redial:

Redials the last number dialed or displays the last 6 numbers dialed from the phone, depending on configuration via the Options menu.

6. Dial Pad: Standard 12-button pad for dialling phone numbers.

7. Volume Controls: Adjusts the speaker, handset, headset, or ringer volume depending on which is currently in use.

8. Handset and Headset Sockets: Used for connection of the handset and optional headset.

9. Mute: Turns the microphone on/off. When in use, the associated light is on and the caller cannot hear you.

10. Headset: Switches from handset to headset. The light associated with this button turns on when the headset is active.

11. Speaker: Access the speakerphone. The light associated with this button turns on when the speakerphone is active.

12. Exit: Returns you to the main call handling screen.

13. Softkeys: Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them.

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The Telephone

Call Appearance Keys

Normally, the first page of the main call handling screen contains three keys set as 'Call Appearance' keys. These are allocated to you by your system administrator and are indicated as a=, b= and c=. An underscored call appearance key (e.g. a=) indicates that the line is active.

Your system administrator can allocate a Call Appearance key with:

 A Bridged Appearance

A bridged appearance key matches the status and operation of the call appearance key on a predefined colleague’s phone. Hence, you can pick-up, make and receive calls on behalf of your colleague.

 A Line Appearance

An IP Office exchange line (but not IP lines) can be allocated to you such that the status of that line is displayed and you can use the line appearance key to make and receive calls.

 Call Coverage Appearance

A call coverage appearance key alerts you when a pre-defined colleague is receiving a call. The covered user does not need to be using call appearance keys. Hence, you can pick-up calls on behalf of your colleague.

For details of Bridged, Line and Call Coverage Appearance keys set-up and their operation, refer the IP Office Key and Lamp Operation manual.

Having more than two Call Appearance keys is very useful. When holding a call, you can answer or make another call and then switch between calls, transfer or conference. If you are set to receive call waiting indication, the waiting call is shown against the next Call Appearance key.

CAUTION

 Although the system administrator can replace the Call Appearance Keys with Bridged, Line and

Call Coverage Appearance Keys, this would severely restrict the use of features such as conference and transfer.

It is for this reason that it is strongly recommended that all Call Appearance keys remain at their

default settings.

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2410 and 5410 User Guide

System Features

System Features can only be set against soft Function Keys by your system administrator. However, your system administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft Function Keys. Refer to Overview of the Function Keys for details of the System Feature that can only be allocated to you by your system administrator.

In addition, there are a number of System Features that you can always access yourself by the use of short codes. Refer to System Features Introduction for details of System Features that you can always access yourself by dialling short codes. For example, to listen to your voicemail messages, dial *17.

Call Appearance Key Icons

The icons displayed against the Call Appearance/Feature Keys allow you to determine the status (for example, on Hold) of each call. Icons also indicate whether a feature has been activated for a particular button.

 Incoming Call:

A symbol next to a Call Appearance key indicates an incoming call.

 Connected:

A symbol next to a Call Appearance key indicates that it is the currently connected call. The caller's phone number (if available) is also shown. To put the call on hold, press Hold. An H is displayed.

 On Hold:

A symbol next to a Call Appearance key indicate a call on hold. To take the call off hold and puts any other current call on hold, press .

 Function Active:

The button to the left or right of the function key is active.

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The Display

B Phone Locked:

Internal calls only.

D Call Forwarding On:

See Call Forwarding.

G In Group:

You can enable/disable group membership.

H Held Call:

Shows the number of held calls. See Hold.

N Do Not Disturb On:

See Do Not Disturb.

0 Out of Hours:

This is displayed if one or more Hunt Groups is in "Out-of-Hours" mode.

P Parked Calls:

Shows the number of parked calls.

U Unavailable:

This is displayed on the calling station when the called station has Do Not Disturb activated, but is not being covered by voicemail.

The Telephone

V Voicemail:

This is displayed on the calling station when the called station has Do Not Disturb activated, but is being covered by voicemail. See Voicemail.

01 Calls in Call History:

The phone can store and display recent calls.

DISC Disconnected:

To end the call, press Speaker.

CONN Connected:

You are on a call.

CONF Conference Call:

You are part of a conference call, displayed on the left hand side of the display. See Conference Calls.

Indicates that the displayed item is the currently selected item.

Note

 The items displayed by your IP phone may differ slightly from the items listed above.

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Basic Call Handling Features

Answering a Call

When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears next to the associated Call Appearance key.

To answer an incoming call:

Do one of the following:

 If you are not active on another call, answer the call using your handset, headset or

speakerphone (see Speakerphone).

 If you are active on a call already, place the active call on hold (see Hold), and then answer the

incoming call by selecting the Call Appearance key.

 If the Call Appearance for the ringing call is not displayed on the current screen page, press

Exit to return to the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding Call Appearance key.

Note

 To redirect an incoming call, press Drop to redirect the call to Forward on No Answer (if set) or

voicemail (if available).

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Basic Call Handling Features

Making a Call

You can make calls from the phone using a variety of methods as follows:

To manually make a call:

1. Lift the handset and dial the required number on the key pad (remember to include the required access code for an outside line) and listen to the progress of the call.

1. Adjust speakerphone volume as necessary. To change the volume, press and . The display shows the eight volume levels.

1. If the call is not answered, press Speaker or press Drop.

When the call is answered, either speak or pick up the handset and speak to the called party.

To automatically make a call:

Do any of the following:

 To have the phone dial the last number that you dialed, press Redial and then press the

function key associated with the call. See Redial.

 Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log.

 Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See

Dialling a Speed Dial Number.

When the call is answered, either speak or pick up the handset and speak to the called party.

Clearing a Call

To clear an established call:

Either:

 Replace the handset, speakerphone or headset.

 Press Drop.

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2410 and 5410 User Guide

Headset Working

When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of your phone. To activate the headset and switch off the handset, press Headset. The lamp beside the button is illuminated when Headset Working is activated.

To answer an incoming call:

 Press next to the flashing bell icon ( ).

To clear a headset call:

 Press Drop.

To manually make a call:

 Dial the number (remember to include the required access code for an outside line) and listen to

the progress of the call.

To automatically make a call: Do any of the following:

 Press Redial and select from (up to) one of the last ten numbers that you dialed by pressing

the associated a Call Appearance key. The call is made automatically for you.

 Access the Call Log and initiate a call to a specific entry. See Making Calls from the Call Log.

 Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See

Dialling a Speed Dial Number.

When the call is answered, speak to the called party.

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Basic Call Handling Features

Speakerphone

The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations).

To make or answer a call without lifting the handset, or to use the speakerphone with any feature:

1. Press Speaker. The LED beside the button illuminates.

1. Make or answer the call or access the selected feature.

1. Adjust the speakerphone volume if necessary. To change the volume, press and . The display shows the eight volume levels.

To change from the speakerphone to the handset:

 Pick up the handset and talk.

To change from the handset to the speakerphone:

 Press Speaker and hang up the handset.

To end a speakerphone call:

 Press Speaker again.

Speed Dial

The Speed Dial feature allows you to have the phone automatically dial calls to phone numbers stored in your personal directory. See Dialling a Speed Dial Number.

To make a call to a personal directory entry using the Speed Dial feature:

1. From the Home screen, press SpDial. The Speed Dial screen is displayed.

1. Press the button next to the entry you want to call.

1. If the entry you want is not displayed, press and to search through the entries. or Key the first letter of the required name to jump to the page with a matching entry. The phone dials the number for you.

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2410 and 5410 User Guide

Redial

The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your phone will store up to ten of the last numbers dialed.

Note

 If you have dialed the same number twice in succession, it will only have one appearance in the

redial list.

To redial previously dialed number:

 Press Redial and then press and to search through the entries. When you have located

the required number, press the associated key.

Mute

During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing you. This feature is most commonly used in conjunction with the Speakerphone. However, it can be used to hold an off-line conversation at any time during a call.

To prevent the other person on the line from hearing you:

1. Press Mute. The indicator next to the Mute button lights when Mute is active.

1. To reinstate two-way conversation, press Mute again.

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Basic Call Handling Features

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then hold the first call and answer the second call.

To put an existing call on hold:

2. Press Hold.

2. Answer the second call by pressing the call appearance key with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

2. If you have a call in progress, then first put that call on hold as above.

2. To retrieve a held call, press the Call Appearance button with against it.

Notes

 With hold return timer (defined by your system administrator), you are reminded that you have a

call on hold. The phone will ring and is displayed.

 If the system feature AutoHold is on (consult your system administrator) then you can hold an

active call ( ) by pressing ( ) against the second call. If AutoHold is off, then pressing ( ) against the second call, will drop the first call.

 To transfer a held call, see Transfer.

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2410 and 5410 User Guide

Transfer

The Transfer feature allows you to transfer a call from your phone to another extension or outside number.

To transfer the current call to another extension:

3. With a call in progress, press Transfer.

3. When you hear dial tone, dial the number to which the call is to be transferred.

3. Do one of the following:

 To transfer the call without announcing it, press Transfer again. The transfer is

complete.

 To announce the call before transferring it, wait for the called party to answer. If the called

party is willing to accept the call, press Transfer again to complete the transfer.

 If the called party does not wish to accept the call, press Drop. To return to the held

call, press adjacent to it.

 If the line is busy or if there is no answer, press Drop. To return to the held call, press

adjacent to it.

To transfer a held call to another extension:

1. When a call is in progress and another call arrives, press Hold and answer the second call.

1. To transfer the new call to the held call, press Transfer and dial the number of the held call

1. To complete the transfer, press Transfer again.

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Basic Call Handling Features

Conference

The Conference feature allows you to conference other parties (including yourself) into a call.

Notes

 The number of parties allowed in a conference is controlled by your phone system.  Two Call Appearance keys are required for the conference feature.

To add another party to a call:

2. Press Conference.

2. Dial the number of the person you want to add to the call.

2. If the called party does not answer or does not want to join the conference, press Drop. To return to the held call, press adjacent to the held call.

6. To add the person to the call, press Conference again.

6. Repeat steps 1 through 4 for additional conference connections.

To add a held call to an active call:

2. Press Conference.

2. Press corresponding to the held call.

2. Press Conference again.

Notes

 To leave a conference, hang up.  To display and then select which conference participants to drop from the conference, press

Drop.

Message

Message is used to access the voicemail system (if installed). Once pressed, the prompts given will

depend on the type of voicemail system. For further details refer to the Mailbox Users Guides provided for the different voicemail systems supported by IP Office.

The message lamp at the top of the phone stays lit when there are new messages in your voicemail mailbox, or in any other mailbox for which you have been configured to receive "Message Waiting Indication".

Note

 The lamp can also be set to flash when the phone is rung, irrespective of whether you have new

messages waiting to be read.

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Using Speed Dials

Overview

The phone can store up to 48 personal speed dials. To access the list of these speed dials, press SpDial.

 The speed dial list is sorted alphabetically.  To move between pages, press and .  Press the appropriate letter key to move direct to the first page with a matching name.  To call the number, press or next to an entry.  To perform other actions, press .

To access the details of a particular speed dial, press Add or Edit.

Note

 Speed dials can be used for any numbers that can be manually dialed from the extension.

Where, for external calls, a dialling prefix is required then that prefix must be part of the speed dial number.

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Using Speed Dials

Adding a New Speed Dial

To add a new speed dial:

1. Press SpDial. If SpDial is not shown, press any .

1. Press Add. If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial.

To switch between Name and Number entry, press next to the item you want to edit. The options also change accordingly.

3. With Name selected, begin entering text using the phone keypad. Each key is marked with the letters and number it provides. You may have to press the key more than once depending on the character you require. For example:

 The key 2 is also marked as A, B and C. To enter a C, press 2 until a C is displayed.  If the next character you want to enter is on the same key, press to move the cursor

right and then enter the character.

 By default the first letter is entered in upper-case and the phone then switches to lower-

case entry mode. To change the case of the current character, press Case.

 To enter a space, press Space.  To move the cursor one space to the right, press .  If you make a mistake, press Backspace to delete the character to the left of the

cursor.

 If you have made a mistake in the middle of a character string and do not wish to

backspace and re-enter all the characters, press to step back one character, before the point where you wish to edit. Either; insert the new character or press Backspace to delete the character to the left of the cursor.

 Pressing * once enters a . (period) or twice a * (hash). To enter more than one * or .

Press to move the cursor right and then enter the character.

 Pressing # once, enters a - (dash) or twice a # (hash). To enter more than one # or -

Press to move the cursor right and then enter the character.

3. When the name is set as required, press Number.

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2410 and 5410 User Guide

1. Enter the number required using the dialling keypad. For external numbers remember to enter any external dialling prefix required.

 To enter a hyphen, press Hyphen. This does not affect the number dialed but may

help make numbers more readable.

 To enter a 1.5 second pause, press Pause. This will appear as a , (comma)

character in the phone number.

 To move the cursor left or right, press and .  If you make a mistake, press Backspace to delete the number to the left of the

cursor.

5. Do one of the following:

 To save the speed dial and return to the speed dial list, press Save.

 To return to the speed dial list without saving the changes, press Cancel.

 To return to the Call Handling screen without saving the changes, press Exit.

Dialling a Speed Dial Number

You can use the speed dial directory to make a call with the handset on hook or off hook.

To dial a speed dial number:

1. To display the speed dial directory, press SpDial.

1. To display different pages of speed dials, press and . or Key the first letter of the required name to jump to the page with a matching entry.

1. When the required entry is displayed, press or .

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Using Speed Dials

Deleting a Speed Dial

To delete a speed dial:

3. Press SpDial. If SpDial is not shown, press any .

3. Press Delete.

3. Select the speed dial entry you want to delete. To display different pages of speed dials, press and .

or Key the first letter of the required name to jump to the page with a matching entry.

3. When the required entry is displayed, press or . A request for confirmation will appear.

3. To delete the entry, press Yes or to exit without deleting, press Cancel.

3. Select another entry to delete or, to return to the speed dial list, press Done.

Editing a Speed Dial

To edit a speed dial:

6. Press SpDial. If SpDial is not shown, press any .

6. Press Edit.

6. Select the speed dial entry you want to edit. To display different pages of speed dials, press and or key the first letter of the required

name to jump to the page with a matching entry.

6. When the required entry is displayed, press or .

6. Edit the speed dial using the same methods as for adding a new speed dial. See Adding a New Speed Dial.

6. After saving or canceling any changes you will be returned to the speed dial selection list. Select another speed dial to edit or to return to the speed dial list, press Done.

Converting a Call Log Entry to a Speed Dial

You can create a new speed dial from a call log entry. See Saving a Call Log Entry to Your Speed Dial List. This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry.

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Using the Call Log

Overview of the Call Log

The phone maintains a call log. To access, press Log. This log can store up to 48 entries. These can be a combination of incoming answered calls, incoming unanswered (missed) calls and outgoing calls.

You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use.

WARNING

 Calls that are made using pin codes and other information will appear in the call log. Either;

logging of outgoing calls should be switched off or those call logs removed manually. See Setting Which Calls are Logged.

Notes

 Only outgoing calls made using the dial pad or a speed dial entry are logged.  Whilst in the call log you cannot make calls. You can still receive and handle calls using the dial pad

key functions.

When Log is pressed, a screen similar to the following is displayed:

 Missed calls are displayed first. You can select from InAns or Outgo.

Alternatively, press More or press All to display all three options.

 Logged calls are shown with the most recent first.  The name of the called or calling party is shown if available.  The number of the called or calling party is shown.  To display further pages of entries, press either or .

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Using the Call Log

 To display further details of a particular call, press or next to a log entry.

 The number of the log entry.  The type of log entry, i.e. Answered, Un-answered or Outgoing.  The name of the called or calling party is shown (if available).  The number of the called or calling party is shown.  The date and time and duration of the call.  To display the previous or next logged call, press and .  provides a number of actions.

Using the Call Log

You can make calls directly from the call log. Whilst in the call log you can still make a call by going offhook. To dial a new call, press Speaker. Similarly, you can still receive calls and handle them using the dial pad key functions.

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Setting Which Calls are Logged

Caution

 If you change the call log settings, any call details already in the call log that no longer match the

selection are deleted.

To set which calls are logged:

1. To exit any other mode, press Exit and then press any below the display.

1. Press Option.

1. Press Log Setup. A menu showing Answered, Un-Answered and Outgoing, with their current settings displays.

1. To toggle a particular setting between Yes and No, press next to it. Alternatively; To underline a call type's current setting, press next to it. To change the value of the

currently underlined setting, press Yes/No.

1. Do one of the following:

 To save the settings and return to the options menu, press Save. You will hear a

confirmation tone.

Note

 If you press Save after changing the settings, any existing call log entries that do

not match the call types selected are deleted from the call log.

 To return to the Options menu without saving any changes, press Cancel.

 To return to the call handling screen without saving any changes, press Exit.

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Using the Call Log

Viewing the Call Log

To view the call log:

1. Press Log. If Log is not shown, press any .

1. By default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection.

1. To display different pages of log entries, press and .

 To exit the call log and return to the previous screen, press Done.  To exit the call log and return to the call handling screen, press Exit.  To view the details of a particular log entry, press and next to the entry.

4. To return to the previous screen, press Done.

Making Calls from the Call Log

To make calls from the all Call Log:

1. Press Log. If Log is not shown, press any .

1. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection.

1. To display different pages of log entries, press and .

1. When you locate the entry you want to call, press or next to the entry.

If the number shown is external but does not include the external dialling prefix used by your phone system, go off-hook, dial the prefix and then press Call.

Saving a Call Log Entry to Your Speed Dial List

To save a Call Log Entry to your Speed Dial List:

4. Press Log. If Log is not shown, press any .

4. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection.

4. To display different pages of log entries, press and .

4. When you locate the entry you want to call, press or next to the entry.

4. Press Save. The speed dial editing screen appears, pre-filled with the details from the call log entry. See Adding a New Speed Dial.

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Deleting a Call Log Entry

To delete a Call Log Entry:

5. Press Log. If Log is not shown, press any .

5. By default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively; To display all three options, press More and select All. To return to Missed or

InAns or Outg, press Back and make your selection.

5. To display different pages of log entries, press and .

5. When you locate the entry you want to call, press or next to the entry.

5. Press Delete. The entry is deleted from the Call Log and the details of the next call are shown.

5. To return to the main screen, press Done.

 To exit the logged call details and return to the main call log screen, press Done.  To exit the call log and return to the call handling screen, press Exit.

Erasing All Logged Calls

Loss of power to the phone will cause all call log entries to be deleted. The Erase All option, deletes the calls you have selected to log. See Setting Which Calls are Logged.

Caution

 This action also deletes all speed dial entries and phone personalization options. See Default

Phone/Erase All Settings.

To erase all logged calls:

1. Press Log and then press More.

1. Press Delete. You are presented with a message asking you to confirm that you want to delete all entries.

1. To remove all logged entries, press Erase.

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Changing Options

Changing Ringer Options

The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls. These options are fixed by the IP Office. The phone's own menus allow its ringer sound to be personalized so you can recognize it from other ringing phones.

To change the ringer sound: You can choose from among eight different ring sounds. This alters the tone and style of ringing used by the phone, the ring pattern is still controlled by the IP Office according to the call type.

Note

 If you receive a call while selecting a ringer sound, you are automatically returned to the Call

Handling screen.

1. To exit any other mode, press Exit and then press any below the display.

1. Press Option.

1. Press Ring Options and then press Ring Pattern. A menu with the current ring pattern appears.

1. To select a ringing pattern, press either or or press a dial pad key between 1 and 8. You will hear the selected ringing pattern.

1. To hear the ringing pattern again, press Play or re-press the dial pad key.

 When you have selected a ringing pattern, press Save. You will hear a confirmation

tone and be returned to the Options menu.

 If you want to return to the options menu without changing the ring pattern, press

Cancel.

To use the Message Lamp for ringing alerts:

1. To exit any other mode, press Exit and then press any below the display.

1. Press Option.

1. Press Ring Options and set Flash Message Lamp to Yes or No. When set to Yes, the Message lamp will flash when you receive a call.

To automatically show the call handling screen:

3. To exit any other mode, press Exit then press any below the display.

3. Press Option.

3. Press Ring Options and set Show Phone Screen to Yes or No. If set to Yes then, when you are setting up/using Speed Dial, Call Log, etc, you will be automatically returned to the call handling screen when you receive a call.

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Adjusting the Display Contrast

You can adjust the contrast level on the phone display. You can choose from among fifteen levels of contrast.

To adjust the display contrast:

3. Press Exit to exit any other mode, then press any below the display.

3. Press Option.

3. Press Contrast. A menu with the current contrast setting is displayed.

3. To adjust the level of contrast, press and .

3. When the contrast is set as required, either:

 To return to the Options menu, press Done.

 To return to the call handling screen, press Exit.

Call Log Setup

Through the Option menu you can specify which types of calls should be included in the phone's call log. See Setting Which Calls are Logged.

Miscellaneous

The Miscellaneous option only contains one menu item: Stay in Speed Dial. If Stay in Speed Dial is set to Yes and you access your personal Speed Dial list, the menu will remain

displayed regardless of any calls made or received.

1. To exit any other mode, press Exit and then press Option.

1. Press Miscellaneous and set Stay in Speed Dial to Yes.

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Changing Options

Using Self Test

Self Test can be used to display information about the phone and to check operation of the lamps and display. The information may be required by your system administrator.

To perform a self test:

2. To exit any other mode, press Exit and then press any below the display.

2. Press Option.

2. Press Self Test. A screen of information is displayed. Caution In the top row, the center of the display should show REL:2.00 or higher. If not the phone’s

software needs to be upgraded. Consult your system administrator.

2. Press and hold Test. The screen lines should all go black and all the phone lamps should come on. If they do not ,consult your system administrator.

2. Release Test and do one of the following:

 To return to the options menu, press Done.

 To return to the call handling screen, press Exit.

Language

When the phone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following:

English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português) or Japanese (Katakana characters).

Note

 This does not alter your user language setting on the phone system.

To change the language:

1. To exit any other mode, press Exit and then press any below the display.

1. Press Option.

1. Press Language. A menu listing the available languages appears, with the current language underlined.

1. Press or next to the language required. The screen text changes to the language selected.

1. Do one of the following:

 To save the settings and return to the Options menu, press Save. You will hear a

confirmation tone.

 To return to the options menu without saving any changes, press Cancel.

 To return to the call handling screen without saving any changes, press Exit.

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Automatic Gain Control (AGC)

Automatic Gain Control (AGC) raises the volume when a caller is speaking quietly and lowers the volume when the caller is loud.

To access Automatic Gain Control:

5. To exit any other mode, press Exit and then press any below the display.

6. Press Option.

7. Press or until a menu listing the current handset, headset and speaker AGC options is displayed.

8. To toggle a particular setting between Yes and No, press next to it. Alternatively; To underline a device type's current setting, press next to it. To change the value of the

currently underlined setting, press Yes/No.

1. Do one of the following:

 To save the settings and return to the Options menu, press Save. You will hear a

confirmation tone.

 To return to the Options menu without saving any changes, press Cancel.

 To return to the call handling screen without saving any changes, press Exit.

Default Phone/Erase All Settings

The Erase All option allows you to reset all personalized settings entered through the phone's Option menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists.

To erase all settings:

1. To exit any other mode, press Exit and then press any below the display.

2. Press Option.

3. Press or until a menu entitled "Select item(s) to erase" is displayed.

4. To select/de-select an item for erasure, press next to an item, is shown next to selected items. The items selectable for erasure are:

 Speed Dials: Selects for erasure all speed dials set in the phone's SpDial store.  Call Log: Selects for erasure all entries in the phone's call log.  User Labels: Selects for erasure all customized function key labels.  Language: Selects to default the phone's language setting back to default.  Options: Any for erasure or defaulting all other phone options.  All: Selects for erasure or defaulting all of the above.

5. Press Erase or Cancel.

6. Press Done.

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Function Keys

Overview of the Function Keys

Both the , function keys and soft keys can be used to access a range of system features. The display adjacent to the key shows the feature name.

Some of these features are default features supported by the phone (e.g. SpDial, Log, Option and

Label on the soft keys) and are always available. Others are system features that can only be programmed by the system administrator for function keys.

The main screen has two pages. This means that the six and keys on each page could be used for up to twelve features. To move between pages, press and .

 Programming your own functions:

If the phone has been setup with either or both the Admin and Admin1 features assigned to display keys, you can select and program a number of feature against keys yourself. See Function Key Programming. The full range of possible features can only be programmed by the system administrator.

 Changing the labels of the Function Keys:

You can personalize the text labels shown next to the function keys, including those programmed by the system administrator. See Changing Function Key Labels.

Function Key Programming

If any one of the keys on the phone is programmed with an Admin or Admin 1 feature key, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your system administrator and would appear on a menu screen that is similar to the following:

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2410 and 5410 User Guide The two tables below list the user programmable features available from Admin and Admin1. For full

details of how each function works see Display Key Features.

Admin: The programmable functions available via an Admin key are:

Name Description Toggles Data

Acct Account Code Entry No Optional AD Abbreviated Dial No Yes Admin Self-Administer No No AutCB Automatic Callback Yes No CFrwd Call Forwarding All Yes Optional CPark Call Park Yes Optional CPkUp Call Pickup No No Dir Directory No No DPkUp Directed Call Pickup No Yes Drop Drop No No GrpPg Group Paging No Yes HdSet Headset Toggle Yes No HfAns Internal Auto-Answer Yes No HGNS+ Set Hunt Group Night Service Yes Yes Park Call Park to Other Extension No Yes Prog Abbreviate Dial Program No Yes RngOf Ringer Off Yes No SAC Send All Calls Yes No Spres AD Suppress Yes No Timer Timer Yes No TmDay Time of Day Yes No

In addition to the above, there is a key labeled Expl? This key enables you to change the display from the shorthand version displayed at default to a longhand version. See Shorthand Programming Mode and Longhand Programming respectively.

Admin1: The programmable functions available via an Admin1 key.

Name Description Toggles Data

Park Park No Yes <User> User No Yes <Group> Group No Yes <Number> Dial No Yes Flash Hook Flash No No

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Shorthand Programming Mode

1. Press Admin or Admin 1. See Function Key Programming.

1. The Admin or Admin1 menu appears, similar to the following:

Admin Pages

With the exception of Expl?, the names shown are the features that you can assign to soft keys. When Admin has been selected, you can display the full name of the feature by pressing Expl?

Function Keys

See Longhand Programming.

Admin1 Page

Similarly, when Admin1 is pressed, you can assign any one of the functions shown to a soft key.

5. On the Admin pages, press and to move through the list of features.

6. When the function required is shown, press the adjacent .

7. If the function requires some data to be entered, [ ] is shown at the bottom of the display. Enter the data using the normal phone keypad.

8. The upper part of the display reverts to showing the functions currently assigned to and .

9. To select the display key against which to program the new function, press or . Caution

 Do not select the slot used for the Admin function.

Replacing this function will lock the phone for further programming until reset through the telephone system.

9. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.

 To end programming, press Exit.  To continue programming other functions, press Cont.

9. Repla, Keep and Delet are shown along the right-hand edge of the display.

 Press Repla to replace that existing function with the one just programmed. BUTTON

PROGRAMMED! is displayed.

 To keep the existing function and forget the function just programmed, press Keep .

 To delete the existing function and forget the function just programmed, press Delet .

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Longhand Programming

2. Press Admin or Admin 1. See Display Key Programming.

2. To switch to longhand programming mode, press Expl? .

2. Press Next until the required function required is shown, then press Selct .

2. If the function requires some data to be entered, [ ] is shown at the bottom of the display. Enter the data using the normal telephone keypad.

2. The upper part of the display reverts to showing the functions currently assigned to each and

2. To move between the pages of display keys, press and .

2. To select the display key against which to program the new function, press or . Caution Do not select the slot used for the Admin function. Replacing this function will lock the phone for

further programming until reset through the telephone system.

2. If the display slot is not already used, the display shows BUTTON PROGRAMMED!.

 To end programming, press Exit.  To continue programming other functions, press Cont.

9. If the display slot already has a programmed function, the display shows FEATURE ON BUTTON. Press or until Repla, Keep and Delet are shown along the right-hand edge of the

display.

 Press Repla to replace that existing function with the one just programmed. BUTTON

PROGRAMMED! is displayed.

 To keep the existing function and forget the function just programmed, press Keep .  To delete the existing function and forget the function just programmed, press Delete .

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Function Keys

Changing Function Key Labels

You can replace the default label shown for any function key with you own custom label of up to 13 characters.

To change the function key labels:

1. To exit any other mode, press Exit and then press any below the display.

1. Press Label:

 Edit allows you replace the current labels, see the steps below.  Inspect displays the default labels.  Restore replaces any custom labels with the default labels.  Done exits the button labelling options.

1. Press Edit.

1. Select the function key whose label you wish to change.

1. Begin entering the New Label text using the phone keypad.

 Each number key is marked with the letters it provides. You may have to press the key

more than once depending on the character required. For example, the key 6 is also marked as M, N and O. To enter an O, re-press the 6 key until an 0 is displayed.

 If the next character you want is on another key, simply key the next character.  If the next character you want to enter is on the same key just used, press to move the

cursor right and then enter the character.

 Pressing * once enters a . (period). Pressing it twice enters a *(asterix).  Pressing # once enters a - (dash). Pressing it twice enters a # (hash).  By default the first letter entered and the first letter after any space are entered in upper-

case whilst all other character are entered in lower-case. To change the case of the current character, press Case.

 To enter a space, press Space.  Press to move the cursor one space right.  If you make a mistake, press Backspace to delete the character to the left of the

cursor.

 If you have made a mistake in the middle of a character string and do not wish to

backspace and re-enter all the characters, press to step back to one character before the point where you wish to edit. Either; insert the new character or press Backspace to delete the character to the left of the cursor.

 To delete all the current text, press Clear.

1. When the new name is set as required, press Save. To return to the label options screen without saving the changes, press Cancel.

1. Select another button to re-label or press Done.

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System Features

Introduction

As well as your phones specific features, you can access a number of system features by dialling short codes.

These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public phone network.

Making Calls

To make internal calls:

If your system administrator has allocated you the Ring Back When Free feature (see RBak+ - Ringback When Free) under a dial pad digit, you can:

7. When you call an extension that does not answer or is busy, press RBak to set a callback on that extension.

7. When the extension you called becomes free, your phone will ring (a burst of three rings).

7. Lift the handset and the extension is called automatically.

7. When the extension you called is free, your phone will ring (a burst of three rings).

7. Lift the handset and the extension is called automatically.

To make external calls: Either:

 Dial the number (prefixed by the access code, if required).

 Use a speed dial code (contact your system administrator for a list of your speed codes).

If you hear busy tone while dialling, then the call may be barred. Your system administrator can bar certain calls, such as those to premium rate numbers and international calls.

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Answering Calls

To answer calls at your own extension:

 Pick up the handset.

 When in headset mode, press the button associated with the alerting call.

The default ringing cadences are:

 Internal calls - single ring cadence  External calls - double ring cadence.

These can be changed by your system administrator.

To answer calls at another extension:

You can answer from your own phone by using Call Pick-Up; lift your handset and dial:

 *30 to answer a call ringing anywhere.

System Features

 *31 to answer a call within your group.  *32*201# to answer the call for a particular extension, in this example 201.

Note

 If your phone rings for any longer than a specified period (15 seconds in default), any re-direction

feature that you have activated, such as voicemail or call forwarding, will come into effect.

Call Forwarding

Your calls can be forwarded to another extension or an external number when you are away from your desk (on no answer), when your extension is busy or for all calls (for example when you go on holiday).

 To set the number to which your calls are forwarded, dial *07*201#, forwarding to 201 in this

example.

 To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. A D is displayed. To switch it

off, dial *02.

 To switch Forward On Busy On, dial *03. To switch it off, dial *04.  To switch Forward On No Answer On, dial *05. To switch it off, dial *06.  To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for

Forward Unconditional On only.

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Diverting Calls

You can divert your calls to another extension. In the examples below, N is the extension to which you want your calls diverted.

Note

 If you do not answer calls at the temporary extension, they are forwarded to your own voicemail

or call forwarding number.

To divert calls at another extension:

 Dial *12*N# from the extension you are temporarily using.  Dial *13*N# to re-direct the calls back to your own extension, before you return to it.

To divert calls at your own extension:

 Dial *14*N# from your own extension.  Dial *14*# to cancel either feature from your own extension.

Do Not Disturb

You may choose to receive no calls at all or only those from particular callers on your exceptions list:

 To switch Do Not Disturb on (with or without exceptions), dial *08. An N is displayed. To switch it

off, dial *09.

 To add a number to the exception list, dial *10*N#.  To delete a number from the exception list, dial *11*N#.

Note

 Your callers, other than your exceptions, either hear busy tone or are re-directed to your voicemail.

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System Features

Voicemail

You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback.

Note

 Not all systems support voicemail or have voicemail installed.

The following options are available for voicemail:

 To switch voicemail on, dial *18. To switch it off, dial *19.  To retrieve your voicemail, dial *17.  To turn Voicemail Ringback on, dial *48. To turn it off, dial *49.

Dialling a number while listening to your messages invokes further facilities:

 Once messages have been delivered, they are held on the system for 24 hours (this is fixed for

Voicemail Lite, but can be varied by your system administrator if your IP Office is equipped with VoicemailPro).

 You can collect your voicemail from another extension by using the PIN your system

administrator has set up for you. You can collect your messages if you are out of the office, by either dialling from a number that has been registered for the purpose or by dialling your extension number and PIN when prompted. If validation is successful, then dial 2 to retrieve your mail.

 The system administrator also specifies the reception number, to which the call is diverted if the

caller dials 0, and your email address if your voicemail and email are integrated.

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Default Feature Codes

The following are the normal default feature codes available to all users. Your system administrator may add additional codes for other features and for speed dials.

The N, where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on.

*00 Cancel All Forwarding *32*N# Call Pick Up Extension *01 Forward Unconditional On *33*N# Call Queue *02 Forward Unconditional Off *34 Hold Music *03 Forward on Busy On *35*N# Extn Login *04 Forward on Busy Off *36 Extn Logout *05 Forward on No Answer On *37*N# Park Call *06 Forward on No Answer Off *38*N# Ride Call *07*N# Forward to Number *39 Relay On *08 Do Not Disturb On *40 Relay Off *09 Do Not Disturb Off *41 Relay Pulse *10*N# Do Not Disturb Exception Add *42 Relay On *11*N# Do Not Disturb Exception Delete *43 Relay Off *12*N# Follow Me Here *44 Relay Pulse *13*N# Follow Me Here Cancel *45*N# Call Steal *14*N# Follow Me To *46 Call Steal *15 Call Waiting On *47 Conference Add *16 Call Waiting Off *48 Voicemail Ringback On *17 Voicemail Collect *49 Voicemail Ringback Off *18 Voicemail On *50 Forward Hunt Group Calls On *19 Voicemail Off *51 Forward Hunt Group Calls Off *20*N# Set Hunt Group Night Service *52 Clear Call *21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members *29 Toggle Calls *57*N# Forward on Busy Number *30 Call Pick Up Any *70*N# Dial Physical Extn by Number *31 Call Pick Up Group *71*N# Dial Physical Extn by ID

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Index

about this guide..........................................................1

admin/admin1 ..........................................................29

automatic gain control..............................................26

bridged appearance...................................................3

buttons.......................................................................1

call

answering .......................................................6, 33

clearing ...........................................................7, 36

conference..........................................................13

forwarding...........................................................33

hold.....................................................................11

log...........................................................17, 22, 24

making ......................................................7, 21, 32

transfer................................................................12

waiting.................................................................36

call appearance keys.................................................3

call coverage appearance..........................................3

call log

converting to speed dial......................................17

deleting ...............................................................22

making calls........................................................21

overview..............................................................18

setting .................................................................20

setup...................................................................24

using ...................................................................19

viewing................................................................21

changing function key labels....................................31

clearing a call.............................................................7

connected ..................................................................3

default feature codes ...............................................36

delete

call log entry........................................................22

speed dial ...........................................................17

dialing a speed dial..................................................16

display........................................................................5

display contrast........................................................24

display keys .............................................................27

diverting ...................................................................34

do not disturb.....................................................34, 36

editing a speed dial..................................................17

erasing

all settings...........................................................26

logged calls.........................................................22

external calls............................................................32

follow me..................................................................36

forwarding ..........................................................33, 36

function keys......................................................27, 31

headset ......................................................................8

hold ..........................................................................11

hunt group................................................................36

incoming calls ............................................................6

internal calls.............................................................32

language ..................................................................25

line appearance .........................................................3

longhand programming............................................30

making calls ...................................................7, 21, 32

message ..................................................................13

mute.........................................................................10

park call....................................................................36

pick up......................................................................36

programming

function key.........................................................27

longhand.............................................................30

shorthand............................................................29

redial ........................................................................10

relay .........................................................................36

ring cadences...........................................................33

ring options ..............................................................23

self test.....................................................................25

shorthand programming...........................................29

speakerphone ............................................................9

speed dial

adding.................................................................15

call log entry........................................................17

deleting ...............................................................17

dialling.................................................................16

editing .................................................................17

overview..............................................................14

save ....................................................................21

using .....................................................................9

system features..........................................................3

transfer.....................................................................12

voicemail............................................................35, 36

volume .....................................................................26

2410 and 5410 User Guide Page 37 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)

Page 42

2410 and 5410 User Guide

Performance figures and data quoted in this document are typical, and must be specifically confirmed in

writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion. The publication of information in this document does not imply freedom from patent or other protective rights

of Avaya or others.

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have been transferred or licensed to Avaya.

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Inc. All other trademarks are the property of their respective owners.

This document contains proprietary information of Avaya and is not to be disclosed or used except in

accordance with applicable agreements.

Any comments or suggestions regarding this document should be sent to "wgctechpubs@avaya.com".

Avaya

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15 - 21 Mundells

Welwyn Garden City

Hertfordshire

AL7 1LZ

England

Tel: +44 (0) 1707 392200

Fax: +44 (0) 1707 376933

Web: http://www.avaya.com/ipoffice/knowledgebase

2410 and 5410 User Guide Page 38 IP Office 3.2 [15-601076] Issue [4] (5 June 2006)