WARNING: If the information in these instructions is not followed exactly, a fire or explosion may result
causing property damage, personal injury or loss of life.
- Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call gas supplier from a neighbor's phone. Follow the gas supplier's instructions.
• If you cannot reach your gas supplier, call the fire department.
- Installation and service must be performed by a qualified installer, se rvice agen cy or the gas suppli er.
This appliance may be installed in an
aftermarket permanently located,
manufactured home (USA only) or mobile
home, where not prohibited by local codes.
This appliance is only for use with the
type(s) of gas indicated on the rating
plate. A conversion kit is supplied with
the appliance.
Burner
ANSI Z21.88 CSA 2.33
· Tree of Life
2 ·
Owner’s Manual
Installer: After installation give this manual to the homeowner and
No other Tree of Life Stove has the same serial
number as yours. The serial number is on the listing
plate chained to the gas control valve.
This serial number will be needed in case you require
service of any type.
Model: Avalon Tree of Life GS2
Serial Number:
Purchase Date:
Purchased From:
Mail your Warranty Card Today, and
Save Your Bill of Sale.
To receive full warranty coverage, you will
need to show evidence of the date you
purchased your heater. Do not mail your
Bill of Sale to us.
We suggest that you attach your Bill of Sale
to this page so that you will have all the
information you need in one place should
the need for service or information occur.
Introduction
We welcome you as a new owner of an Avalon Tree of Life stove. In purchasing a Tree of Life you
have joined the growing ranks of concerned individuals whose selection of an energy system reflects
both a concern for the environment and aesthetics. The Tree of Life is one of the finest home heaters
the world over. This manual will explain the installation, operation, and maintenance of this stove.
Please familiarize yourself with the Owner's Manual before operating your heater and save the manual
for future reference. Included are helpful hints and suggestions that will make the operation and
maintenance of your new stove an easier and more enjoyable experience. We offer our continual
support and guidance to help you achieve the maximum benefit and enjoyment from your heater.
Important Information
Listing Details
Massachusetts Approval
This manual has been submitted to the Massachusetts Board of State Examiners of Plumbers and Gas
Fitters.
* Do not light any appliance
* Extinguish any open flame
* Do not touch any electrical switch or plug or unplug anything
* Open windows and vacate building
* Call gas supplier from neighbor's house, if not reached, call fire department
•This unit must be installed by a qualified installer to prevent the possibility of
an explosion. Your dealer will know the requirements in your area and can
inform you of those people considered qualified. The room heater should be
inspected before use and at least annually by a qualified service person. More
frequent cleaning may be required due to excessive lint from carpeting,
bedding material, etc.
•The instructions in this manual must be strictly adhered to. Do not use makeshift
methods or compromise in the installation. Improper installation will void the warranty
and safety listing.
This heater is either approved for natural gas (NG) or for propane (LP). Burning
the incorrect fuel will void the warranty and safety listing and may cause an
extreme safety hazard. Direct questions about the type of fuel used to your dealer.
Check for a label on the flame adjust knob on the gas control valve (this is the best
place to check). You may also check for a label on the gas control valve body.
•Contact your local building
officials to obtain a permit
and information on any
installation restrictions or
inspection requirements in
your area. Notify your
insurance company of this
heater as well.
• If the flame becomes sooty,
dark orange in color, or
extremely tall, do not
operate the heater. Call
your dealer and arrange for
proper servicing.
•It is imperative that control
compartments, screens, or
circulating air passageways
of the heater be kept clean
and free of obstructions.
These areas provide the air
necessary for safe
operation.
• Do not operate the heater if
it is not operating properly in
any fashion or if you are
uncertain. Call your dealer
for a full explanation of your
heater and what to expect.
•Do not store or use gasoline
or other flammable liquids in
the vicinity of this heater.
• Do not use this appliance if
any part has been under
water. Immediately call a
qualified service technician
to inspect the appliance and
to replace any part of the
control system and any gas
control which has been
under water.
•Do not place clothing or
other flammable items on or
near the heater. Because
this heater can be controlled
by a thermostat there is a
possibility of the heater
turning on and igniting any
items placed on or near it.
• Light the heater using the
built-in igniter. Do not use
matches or any other
external device to light your
heater.
• Allow the heater to cool
before carrying out any
maintenance or cleaning.
•The viewing glass should be
opened only for lighting the
pilot or conducting service.
•Any safety screen or guard
removed for servicing must
be replaced prior to
operating the heater.
•Do not operate with the
glass removed or damaged.
• Never remove, replace,
modify or substitute any part
of the heater unless
instructions are given in this
manual. All other work must
be done by a trained
technician. Don't modify or
replace orifices.
•Operate the heater
according to the instructions
included in this manual.
•If the main burners do not
start correctly turn the gas
off at the gas control valve
and call your dealer for
service.
• Instruct everyone in the
house how to shut gas off to
the appliance and at the gas
main shutoff valve. The gas
main shutoff valve is usually
next to the gas meter or
propane tank and requires a
wrench to shut off.
•This unit is not for use with
solid fuel
•Do not place anything inside
the firebox (except the
included fiber logs).
•If the fiber logs become
damaged, replace with
Travis Industries log set.
• Do not throw this manual
away. This manual has
important operating and
maintenance instructions
that you will need at a later
time. Always follow the
instructions in this manual.
•Travis Industries, Inc.
grants no warranty,
implied or stated, for the
installation or
maintenance of your
heater, and assumes no
responsibility of any
consequential damage(s).
•Plug the heater into a 120V
grounded electrical outlet.
Do not remove the
grounding plug.
•Don’t route the electrical
cord in front of, over, or
under the heater
Young children should be carefully supervised when they are in the same room as the
appliance. Toddlers, young children and others may be susceptible to accidental
contact burns. A physical barrier is recommended if there are at risk individuals in the
house. To restrict access to a fireplace or stove, install an adjustable safety gate to
keep toddlers, young children and other at risk individuals out of the room and away
from hot surfaces.
This heater is shipped in natural gas (NG) configuration but may be converted to propane (LP) using
the included LP conversion kit. The sticker on top of the gas control valve will verify the correct fuel.
! Failure to follow all of the requirements may result in property damage, bodily injury, or even
death.
! This heater must be installed by a qualified installer who has gone through a training program
for the installation of direct vent gas appliances.
! This appliance must be installed in accordance with all local codes, if any; if not, in U.S.A.
follow ANSI Z223.1 and NFPA 54(88), in Canada follow CSA B149.1.
! In Manufactured or Mobile Homes must conform with: In USA, Manufactured Home
Construction and Safety Standard, Title 24 CFR, Part 3280; In Canada, CSA Z240.4 and GasEquipped Recreational Vehicles and Mobile Housing. This appliance may be installed in
Manufactured Housing only after the home is site located.
! This stove is designed to operate on natural gas or propane (LP).
! All exhaust gases must be vented outside the structure of the living area. Combustion air is
drawn from outside the living area structure.
! Notify your insurance company before hooking up this stove.
! The requirements listed below are divided into sections. All requirements must be met
simultaneously. The order of installation is not rigid – the qualified installer should follow the
If converting to LP, convert the appliance prior to installation.
Install the logs last - they are fragile.
When determining the location of the stove, locate the wall studs (for horizontal penetrations) and
ceiling trusses (for vertical penetrations). You may wish to adjust the stove position slightly to ensure
the vent does not intersect with a framing member.
Fumes and smoke from the paint curing and oil burning off the steel may occur the first time you start
this heater. This is normal. We recommend you open windows to vent the room.
Stove Clearances
Mobile Home Requirements
•When the stove is installed in a mobile home, it must be bolted to the floor and the appliance
grounded (use the optional blower with a grounded circuit or other suitable grounding method -
• Heater must be installed on a level surface capable of supporting the heater and vent
• Due to the high temperature, the heater should be located out of traffic and away from furniture
and draperies.
•When placed in a location where the floor to ceiling height is under 7 feet, the installation is
considered an alcove and must meet the following requirements:
- The alcove floor to ceiling height must be at least 58” tall
- The alcove must not be more than 45” deep before the ceiling returns to 7’
- The alcove must be at least 46-3/4” wide
•The heater must not be placed so the vents below or above the door, along the sides of heater, or
along the back of the heater can become blocked.
•This heater may be placed in a bedroom. Please be aware of the large amount of heat this
appliance produces when determining a location.
Floor Protection Requirements
•When the stove is installed directly on carpeting, vinyl or other combustible material other than
wood flooring or a high pressure laminate wood floor, the stove must be installed on a metal or
wood protection panel extending the full width and depth of the heater (Minimum 26-3/4” wide by 19” deep).
Electrical Requirements
Plug the stove into a grounded receptacle supplying a minimum 1.5 amps (115 Volts, 60 Hz, 180
watts).
The appliance, when installed, must be electrically grounded in accordance with local codes or, in
the absence of local codes, with the National Electrical Code, ANSI/NFPA 70, or the Canadian
Electrical Code, CSA C22.1.
! The gas line must be installed in accordance with all local codes, if any; if not, follow current ANSI
Z223.1 or NFPA 54 in the USA and the current CSA B149.1 in Canada.
! The heater and gas control valve must be disconnected from the gas supply piping during any
pressure testing of that system at test pressures in excess of 1/2 psig (3.45 kPA). For pressures
under 1/2 psig (3.45 kPA), isolate the gas supply piping by closing the manual shutoff valve.
•This heater is designed for natural gas but can be converted to propane. Check the sticker on
top of the gas control valve to verify the correct fuel is used (see page 4).
• Leak-test all gas line joints and the gas control valve prior to and after starting the heater.
• The location of the gas inlet is shown below.
• A manual shutoff valve is required for installation (it must be located within 3’ of the heater).
T-Handle gas cocks are required in Massachusetts in compliance with code 248CMR.
•This stove is shipped with a 24” long, 3/8” diameter flex gas line attached to an elbow on the gas
control valve (see illustration below for location). The flex accepts a 3/8” flare fitting.
Gas Inlet Pressure
• With the heater off, the inlet pressure must meet the requirements listed in the table below.
• If the pressure is not sufficient, make sure the piping used is large enough and the total gas load
for the residence does not exceed the amount supplied.
•The supply regulator (the regulator that attaches directly to the residence inlet or to the propane
tank) should supply gas at the suggested input pressure listed below. Contact the local gas
supplier if the regulator is at an improper pressure.
•Failure to adjust the air shutter
properly may lead to improper
combustion which can create a
safety hazard. Consult your dealer
or installer if you suspect an
improperly adjusted air shutter.
• This heater has been tested at
altitudes ranging from sea level to
6,000 feet (1,800 M). In this
testing we have found that the
heater, with its standard orifice,
burns correctly with just an air
shutter adjustment.
Vent Installation
• Slide the vent sections together and turn 1/4 turn until the sections lock in place.
• Screws are not required to secure the vent. However, three screws may be used to
secure vent sections together if desired.
•High temperature sealant is recommended at the appliance starter section connection
(use high-temperature silicone or Mill-Pac®).
•If disassembly is required, at time of re-assembly check to see if the vent creates a tight
fit. If it does not, apply high temperature sealant to the joints of the affected sections.
• Horizontal sections require a 1/4" rise every 12" of travel
• Horizontal sections require non-combustible support every three feet (e.g.: plumbing tape)
Installation (for qualified installers only)
Vent Requirements
•The gas appliance and vent system must be vented directly to the outside of the building, and never
be attached to a chimney serving a separate solid fuel or gas-burning appliance. Each direct vent
gas appliance must use its own separate vent system.
In addition to the requirements listed here, follow the requirements provided with the vent.
When the vent passes through a wall a wall thimble is required. When the vent passes through a
ceiling a support box or firestop is required. When the vent passes through the roof, a roof flashing
and storm collar are required. Follow the instructions provided with the vent for installing these items.
NOTE: Wall thimbles may have different dimensions than what is required by this heater.
•The vent must maintain the required 1" clearance to combustible materials to prevent a fire. Do not
fill air spaces with insulation.
Approved Vent
Use 6-5/8" (168mm) diameter Simpson Dura-Vent Direct-Vent Pro (or GS)*.
* Other vent may be approved with this stove. Check with the vent manufacturer for details.
Always use the high-wind cap (or high-wind sconce cap, part # 46DVA-HSCH).
Installation instructions for Simpson Dura-Vent may be found at www.duravent.com
•A restrictor is built into the appliance to control the flow rate of exhaust gases. This ensures
proper flames for the wide variety of vent configurations. Depending upon the vent configuration,
you may be required to adjust the restrictor position. The charts for approved vent configurations
describe which position the vent restrictor must be in.
•If using a Snorkel Termination (14” or 36”) add the snorkel height to the vertical height (snorkel
terminations are used primarily for basement installations).
•The termination must fall within the shaded area shown in the chart. Use the indicated restrictor position.
Horizontal Termination with Two Elbows
(one 90° vertical and one 90° or 45° horizontal elbow)
•If using a Snorkel Termination (14” or 36”) add the snorkel height to the vertical height (snorkel
terminations are used primarily for basement installations).
•The termination must fall within the shaded area shown in the chart. Use the indicated restrictor position.
Horizontal Termination with Three 90° Elbows (all vertical)
•If using a Snorkel Termination (14” or 36”) add the snorkel height to the vertical height (snorkel
terminations are used primarily for basement installations).
•The termination must fall within the shaded area shown in the chart. Use the indicated restrictor position.
A Minimum 9" (229mm) clearance from any door or window
B Minimum 12" (305mm) above any grade, veranda, porch, deck or balcony
C Minimum 1" (25mm) from outside corner walls
NOTE: Clearance in accordance with local installation codes and the requirements
of the gas supplier.
D Minimum 12" (305mm) from inside corner walls
NOTE: Clearance in accordance with local installation codes and the requirements
of the gas supplier.
Installation (for qualified installers only)
Vent Termination Requirements (see illustration below)
! Venting terminals shall not be recessed into a wall or siding.
E Minimum 11" (279mm) clearance below unventilated soffits or roof surfaces
NOTE: Vinyl surfaces require 24" (610mm)
NOTE: Clearance in accordance with local installation codes and the requirements of the gas supplier.
F Minimum 12" (305mm) clearance below a veranda, porch, deck or balcony
NOTE: Permitted only if veranda, porch, deck, or balcony is fully open on a minimum of two sides beneath the floor.
NOTE: Clearance in accordance with local installation codes and the requirements of the gas supplier.
G Minimum 48" (1219mm) clearance from any adjacent building
H Minimum 84" (2134mm) clearance above any grade when adjacent to public walkways or driveways
NOTE: may not be used over a walkway or driveway shared by an adjacent building
I Minimum 9" (229mm) clearance to any non-mechanical air supply inlet to the building or the combustion air inlet
to any other appliance.
J Minimum 36" (914mm) clearance above any mechanical air supply inlet if within 10’ (3M) horizontally
K Minimum 36" (914mm) from the area above the meter/regulator (vent outlet) - this extends 15’ (4.5M) above the regulator
NOTE: Clearance in accordance with local installation codes and the requirements of the gas supplier.
L Minimum 36" (914mm) from the meter/regulator (vent outlet)
NOTE: Clearance in accordance with local installation codes and the requirements of the gas supplier.
M Minimum 12” (305mm) above the roof line (for vertical terminations)
N Minimum 24” (610mm) horizontal clearance to any surface (such as an exterior wall) – for vertical terminations
• Use the vinyl siding standoff when installing on an exterior with vinyl siding.
• Vent termination must not be located where it will become plugged by snow or other material
Simpson Dura-Vent 6" I.D.
Air-Jet 6" I.D.
Metal-Fab 6" and 7" I.D.
Amer. Metals 6" & 7" I.D.
Metalbestos 7" and 8" I.D.
Jackes-Evans 7" and 8" I.D.
Hart & Cooley 7" and 8" I.D.
Pro-Jet 7" and 8" I.D.
Security Chimneys 8" I.D.
Chimney Conversion Kit C (# 933)
Simpson Dura-Vent 7" and 8" I.D.
American Metals 8" I.D.
Air-Jet 8" I.D.
Metal-Fab 8" I.D.
American Metals 8" I.D.
Each Kit Contains:
Retro Connector
Retro Vertical Top
Additional Required Equipment:
4" Flex (#711 or U.L. 1777)
Termination (#991)
Co-Axial Sections
Class A Chimney Conversion Kit
Simpson Duravent provides a conversion kit for those wishing to use an existing wood stove chimney to vent this
direct vent stove. The illustration below gives an overview of this type of installation. See the instructions
included with the kit for details.
! Do not exceed the maximum vertical rise (see the section "Approved Vent Configurations" starting on page 13)
allowable. Remember to set the restrictor position to the correct position (based upon the vertical rise height see the chart on page 14).
! The conversion kit does not work on interior masonry chimneys.
NOTE: If using propane (LP) convert the appliance prior to installing the logs.
2. We recommend you purge the gas line at this time (with the glass removed). This allows gas to be detected
once it enters the firebox, ensuring gas does not build up.
3. Make sure the accent light bulb is in place. NOTE: Take care to not touch the bulb with your fingers – use a cloth or paper towel).
4. Install the four AA batteries (included in the owner’s pack) into battery holder (see the illustration below). The AA
batteries act as a power backup in case the household (AC) power goes out. Install the 9v battery (included in the
owner’s pack) into control panel light assembly (see the illustration below). Velcro is provided to secure the 9v battery.
Let the heater burn for fifteen minutes (make sure the logs and glass are in place). The flames should be
yellow with no sooting. Adjust the air shutter, if necessary, to achieve the correct looking flame.
Installation (for qualified installers only)
5. Install the logs (see page 27).
6. Replace the glass.
7. Start the heater.
8. Leak test all gas joints.
9. Check the air shutter following the directions below.
10. Turn the flame adjust knob to its highest position - the flames should not contact the top of the firebox. Check the flame
on low position. The flames should burn off of each burner hole. If the heater does not work correctly, contact your Travis
dealer for a remedy.
11. Give this manual to the home owner for future reference and fully explain operation of this heater.
26 Finalizing the Installation (for qualified installers only)
Glass Frame Removal and Installation (continued)
The latch can come loose from glass frame anchor. This occurs when it is turned 1/4 turn when it is
disengaged. Follow the directions below to re-install the latch if it becomes loose.
Finalizing the Installation (for qualified installers only)27
Log Installation
! The logs are fragile, especially after being exposed to heat.
• Make sure the gas control valve is “OFF ” and the he ater is cool prior to conducting service.
• Failure to position the parts in accordance with these diagrams or failure to use only parts
specifically approved with this appliance may result in property damage or personal injury.
• If using propane (LP), convert the appliance before installing the logs (see page 40).
• The burner must be correctly positioned before installing the logs. Make sure the burner is fully
seated and the pilot is properly aligned. See page 40 for details on burner removal.
Ember Placement
Place a layer of embers along the any visible edges of the burner. Also place an ember over the
screw on the left side of the burner (see photos below).
Rear Log Placement
The rear log has two holes on the bottom. Place the log so the pins on the burner insert into the
holes on the log (see photos below).
28 Finalizing the Installation (for qualified installers only)
Left Log Placement
The left log has two holes on the bottom. Place the log so the pin on the burner and the metal
bracket insert into the holes on the log (see photos below).
Right Log Placement
The right log has two holes on the bottom. Place the log so the pin on the burner and the metal
bracket insert into the holes on the log (see photos below).
Finalizing the Installation (for qualified installers only)29
Right Twig Placement
The right twig has a single hole in the bottom that fits over the right pin on the back log (see photos
below). The lower side of the twig rests on the right log. Place the twig as shown below.
Left Twig Placement
The left twig has two holes in the bottom of it – for this model, place the log so the left pin on the
rear log inserts into the lower hole (see photo below). The bottom of the log rests on the left log.
Finalizing the Installation (for qualified installers only)
Front Ember Chunk Placement
Left Ember Chunk Center Ember Chunk Right Ember Chunk
Place the ember chunks as shown in the photos below. Make sure the ember chunks do not cover
any burner holes.
Right Side Ember Chunk
Center Ember Chunk
Left Side Ember Chunk
Rockwool Installation
The included rock wool is placed on top of the burner to enhance the glow from the burner. The rock
wool works best when it is applied in a very thin, porous layer. The best method for applying the
rock wool is to brush it on to the burner. Compress a clump of rockwool between your thumb and
forefinger. Use a stiff brush to apply a thin layer of rockwool fibers onto the burner. Do not use the
entire bag of rockwool. Use only a small amount and save the remainder. Over-use of rockwool will
diminish the glow and may cause sooting or other adverse conditions.
The rear portion of the burner may be shut off to
lower the heat output and flame size from the
burner (this is called the comfort control). Use the
comfort control switch to adjust this as desired.
This stove has an adjustable flame to tailor the look
and heat output to your specific needs. It is
adjusted by turning the flame adjust knob.
Starting the Stove for the First Time
Burn the heater at a high setting with the blower off for an extended period (up to 48 hours). This will
cure the painted surfaces. Fumes from the paint curing and oil burning off the steel will occur. This
is normal. We recommend opening a window to vent the room.
Condensation may appear on the glass each time you start the stove - this is normal.
Blue Flames will occur on the stove when it first comes on. After fifteen minutes the flames will turn
a more realistic yellow and orange color.
Certain installations use a remote, thermostat, or wall switch to turn the stove on and off. If this is the
case, leave the ON/OFF switch "ON".
Verify the power backup and control light batteries are installed (see page 35).
Turning the Stove On and Off
Use the main burner switch to turn the main burner on and off.
NOTE FOR REMOTES, THERMOSTATS, OR WALL SWITCHES:
The on/off switch on the stove may be required to be left in the ON or OFF position for the stove to
operate. Consult your installer or dealer for details.
Do not place any combustible items on top of or directly in front of the stove, even temporarily.
An optional thermostat may start the stove causing a combustible item to ignite.
If the stove turns on and off frequently while using a standard thermostat, you may want to adjust
the flame height down until it produces just enough heat needed.
This stove has a built-in accent light that
may be turned on and off and dimmed
to your preference. Turn the knob to
achieve the desired light output.
This stove may run with the pilot continuously running or in GreenSmart
(intermittent) mode. For most homeowners, the GreenSmart mode is
preferred (this saves fuel, doesn’t give off un-needed heat). However, in
some situations the homeowner may prefer to switch the stove to
continuous pilot. The most typical reasons for switching to continuous
pilot are:
Accent Light
Adjusting the Optional Blower Speed
The blower helps transfer heat from the heater into the room. It will not turn on until the heater is up to
temperature (approximately 15 minutes after starting). See the illustration below for instructions on
adjusting the blower speed.
NOTE:With the rear burner off (comfort control), the heater may not become hot enough for the
blower to turn on.
Continuous Pilot / GreenSmart™ Pilot Switch
Very Cold Conditions – in very cold conditions you may notice that the burner does not light quickly,
and the flames lift off the burner. If this is situation, we recommend you switch to continuous pilot.
This will create a slight draft in the vent, allowing for the burner to light quickly and draft correctly.
Excessive Condensation on Glass After Startup – certain installations may encounter excessive
fogging on the window after startup (not just the first time the stove was started). This is an aesthetic
condition that may be remedied by switching the stove to continuous pilot.
Cold Glass or Stove Front – in very cold conditions you may notice that the stove front and glass
become very cold. To remedy this, switch the stove to continuous pilot.
Frequent On / Off Operation – if you are frequently turning the stove on and off, you may wish to
leave it in continuous pilot. This allows the burner to turn on more quickly, without pilot ignition delay.
This appliance has several areas that reach high temperatures. Dust or other particles on these areas
may burn and create a burnt-paper smell. This is normal during startup. You may notice the smell is
more acute if the appliance was left idle for a long period.
Maintenance (for qualified service personnel only)35
Maintaining Your Stove's Appearance
Painted Surfaces
•Painted surfaces should be cleaned with a duster. If scratches occur, lightly sand the area with fine sandpaper.
Clean the area and, with the stove cool, apply one or two thin coats of stove paint to the area (mask the area to
avoid overspray). Allow the stove to dry, then turn the stove on to cure the paint (1 hour on medium).
Enamel Surfaces
•Use only soft cloth and water to clean enamel surfaces. To fix chips in the enamel, follow the directions below:
1) Let the stove cool. Clean the area thoroughly.
2) Shake the Travis Enamel Touch-Up thoroughly. Apply to the damaged area.
Patina Surfaces
•The patina finish is a “living” color and will age and antique over time. Some portions of the finish may become
slightly dull in appearance, especially over the top where it becomes hot. This is normal. The only cleaning we
recommend is a light dusting when the appliance is cool.
DO NOT USE ANY LIQUID, CLEANER, OR ABRASIVES ON THIS FINISH.
Glass
•Clean the glass with soap and water (do not use abrasive cleaners). Glass removal instructions are on page 25.
Battery Replacement
Power Backup Batteries
Four AA batteries are used as a power backup for the stove in case the household (AC) power goes out. They also
power the comfort control feature. These batteries must be inserted into battery holder (make sure they contact the
terminals - see the illustration below). The fireplace controller will beep once these batteries start to go dead.
Replace batteries before each heating season to insure proper operation.
Control Panel Light Battery
LED lights and a 9v battery are used to illuminate the control panel when the concealment cover is lifted. If the LED
lights do not operate, replace the 9v battery (see the illustration below). Velcro is provided to secure the 9v battery.
36 Maintenance (for qualified service personnel only)
Accent Light Replacement
An accent light is included in your stove to provide additional lighting. This bulb will burn out over time.
To replace, follow the directions below:
• Shut off gas to the stove and let it cool for 15 minutes.
• Remove the glass (see page 25) and lo gs (see page 27).
• Replace the halogen bulb with the following bulb:
(NOTE
the bulb):
35 Watt 120 Volt T4 Halogen Bulb (G6.35 Base)
: .Take care to not touch the bulb with your fingers – use foam packing or paper towel to hold
Yearly Service Procedure
•Failure to inspect and maintain the stove may lead to impro per combustion and a potentially dangerous situation.
We recommend the following procedures be done by a qualified technician.
1. Turn the pilot flame to continuous. It should touch approximately 3/8" of the top of the flame sensor. If it does
not, contact your dealer for service.
2. Shut off gas to the stove and let it cool for 15 minutes. Remove the glass (see page 25).
3. Remove the log set (NOTE: The logs are very fragile - see page 27). If severely deteriorated, replace. Check
the logs for sooting. A small amount of soot along the bottom of the logs is normal. If excessive sooting is
found, the stove will require adjustment. Contact your dealer.
4. Inspect the burner and remove any debris.
• Make sure the burner is not warped, cracked, or damaged.
• Check the firebox and area aroun d the pilot to make sure there is no warping or damage.
• If any problem is found, discontinue use and contact your dealer for service.
5. Replace the log set. Clean and replace the glass. If the glass is damaged, replace. Make sure the ga sket along
the perimeter of the glass contacts the face of the firebox and forms an air-tight seal. If it does not, re-align or
replace the gasket to ensure an air-tight seal.
6. Inspect the area behind the access door. Clean if necessary. Check the gas
control valve and the gas lines. If damage is found, discontinue use and contact
your dealer for service. Clean the air channels, ducts, and blower (if applicable).
7. Start the main burner. Inspect the main burner and pilot flame. After 15 minutes
the flames should be orange/yellow and not touch the top of the firebox. If the
pilot or main burners do not burn correctly, contact your dealer for service.
Monitor blower operation.
8. Remove any debris or vegetation near the vent termination. Contact your dealer
if any sooting or deterioration is found near the vent termination. Venting system
should be examined by a qualified agency.
Maintenance (for qualified service personnel only)37
Problem:
Possible Cause:
Don't Call for Service Until You:
Main Burners Will
Not Start
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is disconnected or set too low
No Propane in Tank
Turn the ON/OFF switch to "ON"
See the remote control instructions
See "Thermostat Operation"
Check Tank Level
Heater Beeps
The power backup batteries are dead
(heater will beep once repeatedly)
The heater encountered an error when trying to
start (heater beeps 3 times repeatedly)
The heater encountered a pilot error
(heater beeps 2 times repeatedly)
Replace the batteries (see page 35)
Make sure gas is turned on. Turn heater off
for 5 seconds (make sure standing pilot is
off) – then turn back on.
Contact your dealer if this occurs.
Thermostat Does
Not Work
The ON/OFF switch is turned to "OFF"
The thermostat is set too low
Turn the ON/OFF switch to "ON"
Check thermostat
Stove Will Not
Distribute Heat
The stove is not getting electricity
The stove is not up to temperature
The blower fuse may be blown
Check the breaker switch
Let the stove burn for at least 15 minutes
Replace the blower fuse. See fuse location
below.
Flames Are Too
Blue
The stove has just been started
Improper air shutter adjustment
This is normal - see "Starting the Stove for
the First Time"
Adjust Air Shutter - contact your dealer
Flames Are Too
Short (Under 6")
The flame height may be turned too low
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
Comfort Control
Does not Work
The AA batteries may be dead
Replace the AA batteries (see page 35)
Thin Layer of Soot
Covers the Glass
The logs or coals are placed incorrectly
Improper air shutter adjustment
See "Log Set Installation"
Adjust Air Shutter - contact your dealer
Accent Light Does
Not Work
The bulb may be burned out. ..................................
The accent light fuse may be blown. ......................
See “Accent Light Replacement” on page 36
Replace the fuse. See fuse location below.
Light Fuse
Fan (Blower) Fuse
Troubleshooting Table
Location of fuses (2.5 amps):
Replacement Parts List
Caution: Use only Travis Industries replacement parts. Do not use substitute materials.
Warning: Do not operate appliance with the glass front removed, cracked, or broken. Replacement of
the glass should be done by a licensed or qualified service person.
Contact your local Travis Industries Dealer for a Replacement Parts List
Burner Pan Assembly, Air Shutter Assembly, Main Burner Orifice
Electrical Assembly (within heater structure):
Wiring harness, snap discs, rheostat speed control
Gas Control Assembly
Adjustable control valve, fireplace controller, pilot assembly and pilot wiring
Glass
Glass (breakage from thermal shock)
Ceramic Logs
Log Set, Embers
Gold, Nickel & Copper Plating
Face & Door (se e “Con di tions and Exclusions” # 9)
Enamel Finish
Warranted against peeling or fading, excluding chipping, mechanical abrasion, or crazing.
Accessories
Firebacks, Power Heat Ducts, Andi ro ns, etc…
One-Way Freight Allowance
One-way freight allowance on pre-authorized repair done at factory is covered.
Convection Heat Exchanger
Convection heat exchanger assembly
Firebox Assembly
Adjustable Air Restrictor, Pressure Relief Mechanisms, Glass Attachment Mechanism
Register your TRAVIS INDUSTRIES, INC. Limited 7 Year Warranty online at traviswarranty.com, or complete the enclosed Warranty card and mail it within ten (10) days of the appliance
purchase date to: TRAVIS INDUSTRIES, INC., 4800 Harbour Pointe Blvd. SW, Mukilteo, WA 98275. TRAVIS INDUSTRIES, INC. warrants this gas appliance (appliance is defined as the
equipment manufactured by Travis Industries, Inc.) to be defect-free in material and workmanship to the original purchaser from the date of purchase as follows:
Check with your dealer in adv ance for any costs to you when arranging a warranty call.
Mileage or service charges are not covered by this warranty. This charge can v ary from store to store.
EXCLUDED COMPONENTS:
Paint, Gasketing, and Accent Light Bulbs
CONDITIONS & EXCLUSIONS
1. This new gas appliance must be installed by a qualified gas appliance technician. It must be installed, operated, and maintain ed at all times in accordance with the instructions in the Owner’s
Manual. Any alteration, willful abuse, accident, neglect, or misuse of the product shall nullify this warranty.
2. This warranty is nontransferable, and is made to the ORIGINAL purchaser, provided that the purchase was made through an authorized TRAVIS dealer.
3. Discoloration and some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, not covered under warranty. The installer must
ensure the appliance is burning as per the rating tag at the time of installation. Over-firing (operation above the listed BTU rate) of this appliance can cause serious damage and will nullify this
warranty.
4. The warranty, as outlined within this document, does not apply to the chimney components or other Non-Travis accessories used in conjunction with the installation of this product. If in doubt as to
the extent of this warranty, contact your authorized TRAVIS retailer before installation.
5. Travis Industries will not be responsible for inadequate performance caused by environmental conditions such as nearby trees, buildings, roof tops, wind, hills or mountains or negative pressure or
other influences from mechanical systems such as furnaces, fans, clothes dryers, etc.
6. This Warranty is void if:
a. The unit has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b. The unit is subject to submersion in water or prolonged periods of dampness or condensation.
c. Any damage to the unit, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting installation.
7. Exclusions to this 7 Year Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, mi suse, improper installation, alteration or adjustment of the manufacturer's
settings of components, lack of proper and regular maintenance, damage incurred while the appliance is in transit, alteration, or act of God.
8. This 7 Year warranty excludes damage caused by normal wear and tear, such as paint discoloration or chipping, worn or torn gasketing, corroded or cracked logs, embers, etc. Also excluded is
damage to the unit caused by abuse, improper installation, modification of the unit, drilling of the orifices, or the use of fuel other than that for which the unit is configured. Units are shipped for
natural gas and must be converted to propane using the included conversion kit. Confirm fuel configuration with your installer.
9. Damage to gold or nickel surfaces caused by fingerprints, scratches, melted items , or other external sources left on the gold or nickel from the use of cleaners other than denatured alcohol is not
covered in this warranty.
10.TRAVIS INDUSTRIES, INC. is free of liability for any damages caused by the appliance, as well as inconvenience expenses and materials. Incidental or consequential damages are not covered by
this warranty. In some states, the exclusion of incidental or consequential damage may not apply.
11.This warranty does not cover any loss or damage incurred by the use or removal of any component or apparatus to or from the gas appliance without the express written permission of TRAVIS
INDUSTRIES, INC. and bearing a TRAVIS INDUSTRIES, INC. label of approval.
12.Any statement or representation of TRAVIS products and their performance contained in TRAVIS advertising, packaging literature, or printed material is not part of this 7 year warranty.
13.Thi s warranty is autom atically voided i f th e appliance’s seri al number has bee n rem oved or altered in any way. If the appliance is used for commercial purposes, it is excluded from this warranty.
14.No dealer, distributor, or similar person has the authority to represent or warrant TRAVIS products beyond the terms contained within this warranty. TRAVIS INDUSTRIES, INC. assumes no liability
for such warranties or representations.
15.Travis Industries will not cover the cost of the removal or re-installation of hearths, facing, mantels, venting or other components.
16.If for any reason any section of this warranty is declared invalid, the balance of the warranty remains in effect and all other clauses shall remain in effect.
17.THIS 7 YEAR WARRANTY IS THE ONLY WARRANTY SUPPLIED BY TRAVIS INDUSTRIES, INC., THE MANUFACTURER OF THE APPLIANCE. ALL OTHER WARRANTIES, WHETHER
EXPRES S OR IMPLIED, ARE HE REBY EXPRESSLY DISCLAIMED AND PURCHASER’S RECOURSE IS E XPRES SLY LIMITED TO THE WARRANTIES SET FO RTH HEREIN.
IF WARRANTY SERVICE IS NEEDED:
1. If you discover a problem that you believe is covered by this warranty, you MUST REPORT it to your TRAVIS dealer WITHIN 30 DAYS, giving them proof of purchase, the purchase date, and the
model name and serial number.
2. Travis Industries has the option of either repairing or replacing the defective component.
3. If your d eal er i s u nab le to repair your appliance’s de fect, he may process a warranty clai m through TRAVIS INDUS TRIES, INC., including the name of the dealership where you purchased the
appliance, a copy of your receipt showing the date of the app liance’s pu rchase, and the seri al num ber on your a pp liance. A t that time, yo u may be aske d to sh ip your appl iance, f reigh t charges
prepaid, to TRAVIS INDUSTRIES, INC. TRAVIS INDUSTRIES, INC., at its option, will repair or replace, free of charge, your TRAVIS appliance if it is found to be defective in material or
workmanship within the time frame stated within this 7 year warranty. TRAVIS INDUSTRIES, INC. will return your appliance, freight charges (years 1 to 5) prepaid by TRAVIS INDUSTRIES, INC.,
to your regional distributor, or dealership.
4. Check with your dealer in advance for any costs to you when arranging a warranty call. Mileage or service charges are not covered by this warranty. This charge can vary from store to store.
This conversion kit shall be installed by a qualified service agency in accordance with the manufacturer’s
instructions and all applicable codes and requirements of the authority having jurisdiction. If the
information in these instructions is not followed exactly, a fire, explosion or production of carbon
monoxide may result causing property damage, personal injury or loss of life. The qualified service
agency is responsible for the proper installation of this kit. The installation is not proper and complete until
the operation of the converted appliance is checked as specified in the manufacturer’s instructions
supplied with the kit.
LP Conversion Instructions
Install the conversion kit prior to installing the gas line to ensure proper gas use.
1 Remove the glass (see page 25). Remove the logs and embers (if installed - page 27)
2 Remove the burner (see below). Grasp the burner with both hands and lift it straight up and out of
the firebox.
3 Remove the manifold cover to access the burner orifices (see below).
5 Remove and discard the NG air deflector. Attach the LP air deflector included with the stove. Note how the LP
deflector has a notch along the bottom.
NG Air DeflectorLP Air Deflector
6 Install the LP pilot orifice following the instructions below.
(a) Use a 7/16” open-end wrench to remove the pilot hood.
(b) Remove and discard the Natural Gas (NG) orifice. Place the LP orifice in the pilot assembly then replace
the pilot hood, tightening the pilot hood until it is snug (do not over-tighten).
Natural Gas Orifice = .020N (3way)
.018N (2way)
LP (Propane) Orifce = .014LP
.020N
or
.018N
.014LP
b
a
7/16" Wrench
7 Replace the firebox components. Install the
logs and embers. Replace the glass.
8 Remove and discard the screws (see “a” below)
holding the stock regulator in place (see “b”
below). Remove the stock regulator and gasket
(see “c” below). Place the LP regulator in place,
making sure the pre-fitted gasket (see “c” below) is
in place. NOTE: There is a label on the base of
the regulator knob indicating regulator type (NG or
LP). Secure the regulator with the screws
included with the regulator – tighten to 25 lb-in of
torque. Place the included label on the valve body
where it can be easily seen to ensure proper
identification.
NOTE: Leak-test this area after the heater is
installed, gas is connected, and the main
d
burner is lit.
9 Make the gas line connection, bleed the gas line (if applicable), start the heater and thoroughly leak-test all gas
Turn off power to the heater (unplug or turn off at the breaker).
Shut off gas at the appliance (or at meter).
Installing batteries in the battery holder or connecting the appliance to power may
automatically initiate the CPI pilot mode, resulting in a lit pilot flame. Do not place
combustibles in the firebox.
KEEP BATTERIES AND COVER
INSTALLED AT ALL TIMES
The remote control system requires the batteries and battery cover to
remain in place at all times. Once the batteries or cover are removed, the
system may re-start in standing pilot mode. If this occurs when the heater
is in Remote Mode, you will not be able to turn the heater off manually from
the battery box.
If you need to replace dead batteries, make sure to turn the appliance off
before removing the batteries.
NOTE: If the batteries go dead, the system will operate normally as long as
household power (120v AC) is present.
GS2 Remote Installation
Packing List
Transmitter
Battery Box
Remote Wall Mount with Attachment Screws and Anchors
Stepper Motor
Torx Wrench
Remote Control DVD
GSR2 IFC
Split-flow Harness (attached to IFC)
System Jumper (attached to IFC)
Battery Box Harness (attached to IFC)
Fan/Light Harness (attached to IFC)
(2) Jumper Wires
(2) 4” Cable Ties
Warnings
HINT:
If using a blower, make sure to have it on hand while installing the remote.
11. Remove and discard the screws (see “a” below) holding the stock regulator in place (see “b” below).
Remove and discard the stock regulator, spring, and gasket (see “c” below).
a
b
d
12. The stepper motor (adjustable regulator) has an installation sheet included with it – make sure to
follow all of the directions. Place the stepper motor on the gas control valve (see below) – MAKE SURE IT IS CORRECTLY ORIENTED. Secure using the screws included with the motor – tighten
to 25 Lb-inches. Leak-test this area after installation to verify proper installation. Route the stepper
motor wire near the IFC location.
Instructions for Using the Optional Blower with GS2 Remote
When using the GreenSmart™ 2 remote, the power for the blower will be routed through the fuse and
IFC, bypassing the rheostat and snap disc included with the blower kit.
Order of Installation
Install the blower assemblies with the IFC removed (see instructions included with the blower for
details). Connect the wiring as shown below, attaching the power input to the IFC after the IFC is
placed in location (see “e” below).
Wiring the Blower to the GSR2 IFC (Bypassing the Rheostat and Snap Disc)
Disconnect the blower power input (see “a” below).Connect the blower wiring harness to the fuse output
(see “b” below). Disconnect and discard the electrical line intended to connect the snap disk to the
rheostat (carefully remove the wire tie from the wiring harness – see “c”). Attach the jumper wire
(included with the remote) to the wires labeled “SNAP DISC” (see “d” below). Attach the blower power
input (see “e”) to “FAN” lead on the fuse harness (pre-connected to the IFC). This circuit bypasses the
rheostat and snap disc (these components included with the blower kit are not used and may be kept
for replacement part purposes).
When using the GreenSmart™ 2 remote, the power for the accent light(s) will be routed through the
fuse and IFC, bypassing the rheostat.
Order of Installation
Connect the wiring with the IFC removed as shown below. Attach the power input to the IFC after the
IFC is placed in location (see “d” below).
Wiring the Accent Light to the GSR2 IFC (Bypassing the Rheostat)
(a) Disconnect the accent light power input (see “a” below).
(b) Disconnect the quick connects and molex connection leading to the switch box (see “b” below).
NOTE: the switch box and wiring may be removed and discarded (or saved for spare parts).
(c) Attach the power lead (included with the remote) to the molex from the fuse labeled “L” or “LIGHT”
(see “c” below). Attach the quick-connects from the power lead to the accent light.
(d) Attach the accent light power input (see “d”) to the molex from the IFC labeled “LIGHT” (pre-