USER’S
MANUAL
TC200/ TC210/ TC300/ TC310 Series
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER
Copyright Information
© 2015 TSC Auto ID Technology Co., Ltd.
The copyright in this manual, the software and firmware in the printer described
therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold
Condensed font is under license from the Monotype Corporation. Windows is a
registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice and does not
represent a commitment on the part of TSC Auto ID Technology Co. No part of
this manual may be reproduced or transmitted in any form or by any means, for
any purpose other than the purchaser’s personal use, without the expressed
written permission of TSC Auto ID Technology Co.
- ii -
Agency Compliance and Approvals
EN 55022, Class B
EN 55024
EN 60950-1
FCC part 15B, Class B
AS/NZS CISPR 22, Class B
UL 60950-1(2nd Edition)
CSA C22.2 No. 60950-1-07(2nd Edition)
EN 60950-1
GB 4943.1
GB 9254
GB 17625.1
Wichtige Sicherheits-Hinweise
1. Bitte lesen Sie diese Hinweis sorgfältig durch.
2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.
3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine Flüssig-oder
Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung.
4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und leicht zugänglich sein.
5. Das Gerät ist vor Feuchtigkeit zu schűtzen.
6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder Fallen könnte
Beschädigungen hervorrufen.
7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.
8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40℃ betrieben werden.
- iii -
CAUTION
1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER BODY
PARTS AWAY.
2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY
CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE.
3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER
INSTRUCTIONS.
CAUTION
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
“VORSICHT”
Explosionsgefahr bei unsachgemäßen Austaush der Batterie. Ersatz nur durch denselben oder
einem vom Hersteller empfohlenem ähnlichen Typ. Entsorgung gebrauchter Batterien nach Angabren
des Herstellers.
WARNUNG!
GEFÄ HRLICHE BEWEGLICHE TEILE – FINGER UND ANDERE KÖ RPERTEILE FERNHALTEN!
B 급기기
(가정용 정보통신기기)
이 기기는 가정용으로 전자파 적합등록을 한 기기로서
주거지역에서는 물론 모든 지역에서 사용할 수 있습니다.
FCC STATEMENT :
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- iv -
-Consult the dealer or an experienced radio/ TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Note：
* Continuous printing will cause printer motor overheat. Printer will stop printing automatically
about 10~15 minutes until motor is cooling down. Please don’t turn off power when printer
pauses or the data transferred to printer buffer will be lost.
* The maximum printing ratio per dot line is 15% for this printer. To print the full web black line,
the maximum black line height is limited to 40 dots, which is 5mm for 203 DPI resolution printer
and 3.3mm for 300 DPI resolution printers only, otherwise this may damage the power supply.
- v -
Contents
1. Introduction ......................................................................................................................................... 1
1.1 Product Introduction ..................................................................................................................... 1
1.2 Product Features .......................................................................................................................... 2
1.2.1 Printer Standard Features ................................................................................................ 2
1.2.2 Printer Optional Features ................................................................................................. 4
1.3 General Specifications ................................................................................................................. 5
1.4 Print Specifications ..................................................................................................................... 5
1.5 Ribbon Specifications ................................................................................................................... 5
1.6 Media Specifications .................................................................................................................... 6
2. Operations Overview .......................................................................................................................... 7
2.1 Unpacking and Inspection ............................................................................................................ 7
2.2 Printer Overview ........................................................................................................................... 8
2.2.1 Front View .......................................................................................................................... 8
2.2.2 Interior view ..................................................................................................................... 10
2.2.3 Rear View ......................................................................................................................... 11
2.3 Operator Control ......................................................................................................................... 12
2.3.1 LED Indication ................................................................................................................. 12
2.3.2 Button Function .............................................................................................................. 12
3. Setup ................................................................................................................................................ 13
3.1 Setting up the printer .................................................................................................................. 13
3.2 Open/Close the Top Cover......................................................................................................... 14
3.3 Loading the Ribbon .................................................................................................................... 15
3.4 Loading the Media ...................................................................................................................... 18
3.4.1 Loading the Media........................................................................................................... 18
3.4.2 External Label Roll Mount Installation (Option) ........................................................... 21
3.4.3 Loading Media in Peel-off Mode (Option) ..................................................................... 23
3.4.4 Loading Media in Cutter Mode (Option)........................................................................ 25
4. Diagnostic Tool ................................................................................................................................. 26
4.1 Start the Diagnostic Tool ............................................................................................................ 26
4.2 Printer Function .......................................................................................................................... 27
4.3 Setting Ethernet by Diagnostic Tool ........................................................................................... 28
4.3.1 Using USB interface to setup Ethernet interface ......................................................... 28
4.3.2 Using RS-232 interface to setup Ethernet interface .................................................... 29
- vi -
4.3.3 Using Ethernet interface to setup Ethernet interface.................................................. 30
5. Power-on Utilities.............................................................................................................................. 32
5.1 Ribbon and Gap/Black Mark Sensor Calibration........................................................................ 33
5.2 Gap/Black Mark Calibration, Self-test and Dump Mode ............................................................ 34
5.3 Printer Initialization ..................................................................................................................... 38
5.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark Sensor ....................... 39
5.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor ............................................. 40
5.6 Skip AUTO.BAS ......................................................................................................................... 41
6. LCD Menu Function ......................................................................................................................... 42
6.1 Enter the Menu ......................................................................................................................... 42
6.2 Main Menu Overview .................................................................................................................. 43
6.3 TSPL2 ......................................................................................................................................... 44
6.4 ZPL2 ......................................................................................................................................... 46
6.5 Sensor....................................................................................................................................... 49
6.6 Interface .................................................................................................................................... 50
6.6.1 Serial Comm. .................................................................................................................. 50
6.6.2 Ethernet ............................................................................................................................ 51
6.6.3 Bluetooth ......................................................................................................................... 52
6.6.4 Wi-Fi ................................................................................................................................. 52
6.7 File Manager ............................................................................................................................. 53
6.8 Diagnostics ............................................................................................................................... 54
6.8.1 Print Config. ................................................................................................................... 54
6.8.2 Dump Mode .................................................................................................................... 56
6.8.3 Print Head ....................................................................................................................... 57
6.8.4 Display ............................................................................................................................ 57
6.9 Advanced .................................................................................................................................. 58
6.10 Service ...................................................................................................................................... 59
7. Troubleshooting ................................................................................................................................ 60
8. Maintenance ..................................................................................................................................... 63
Revise History ....................................................................................................................................... 65
- vii -
1. Introduction
1.1 Product Introduction
Thank you very much for purchasing TSC bar code printer.
The TC200/210 series of thermal transfer desktop barcode printer, label printer with its
new, smaller footprint, offers the high performance that customers have come to expect
from TSC™. Durable, reliable and fast, the TC200/210 generates 4-inch-wide labels,
tags or receipts at up to 6 ips, offering a price-performance combination that is
unmatched by other desktop thermal barcode printers on the market.
As with all TSC printers, the TC200/210 series features the TSPL-EZ™ printer-control
language, which is fully compatible with other TSC printer languages, while supporting
TPLE (Translation Printer Language Eltron® ) and TPLZ (Translation Printer Language
Zebra® ). The languages automatically decipher and translate the format of each label as
it is sent to the printer. TSPL-EZ™ also features internal scalable True Type fonts (based
on the Monotype® font engine), which are typically found only in more expensive printers.
Applications:
Point-of-sale
Product marking
Receipt/ coupon printing
Compliance labeling
Asset tracking
Document management
Shipping/ receiving
Inventory control
Specimen labeling
Patient tracking
- 2 -
1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
Product standard feature
TC200/TC300
model
TC210/TC310
model
Thermal transfer/ or direct thermal
○
○
1 operating button and 1 LED with 3 colors
○
-
6 operating buttons and 1 LED with 3 colors
-
○
320 x 240 TFT LCD (UI of operating menu)
-
○
32-bit RISC high performance processor (Atmel
9260/ 210 MHz)
○
-
32-bit RISC high performance processor (Atmel
9G25/ 400 MHz)
-
○
Center alignment holder with spiral spring
○
○
Gap transmissive sensor (Fixed, center of offset 4
from center)
○
○
Black mark reflective sensor (Position adjustable)
○
○
Ribbon encoder sensor
○
○
Head open sensor
○
○
Automatic media/ribbon sensor selecting
○
○
4 MB Flash memory
○
-
128 MB Flash memory
-
○
8 MB DRAM
○
-
64 MB DDR2 DRAM
-
○
SD card reader for memory expansion, up to 4 GB
○
-
SD card reader for memory expansion, up to 32 GB
-
○
RS-232 interface (Max. 115,200 bps)
○
○
USB 2.0 interface (Full speed mode)
○
-
USB 2.0 interface (Hi speed mode)
-
○
Internal Ethernet print server (10/100 Mbps)
interface
○
○
USB host
-
○
Parallel (SPP mode)
○
-
Standard industry emulations right out of the box
including Eltron® and Zebra® language support
○
○
Internal 8 alpha-numeric bitmap fonts
○
○
Fonts and bar codes can be printed in any one of
the four directions (0, 90,180, 270 degree)
○
○
Internal Monotype Imaging® true type font engine
with one CG Triumvirate Bold Condensed scalable
font
○
○
Downloadable fonts from PC to printer memory
○
○
Unicode UTF8 support
○
○
- 3 -
Bar code, graphics/image printing
Supported bar code
Supported
image
1D bar code
2D bar code
BITMAP,
BMP, PCX
(Max. 256
colors
graphics)
Code128
subsets A.B.C,
Code128UCC,
EAN128,
Interleave 2 of
5, Code 39,
Code 93, EAN13, EAN-8,
Codabar,
POSTNET,
UPC-A, UPCE, EAN and
UPC 2(5)
digits, MSI,
PLESSEY,
China Post,
ITF14, EAN14,
Code 11,
TELPEN,
PLANET, Code
49, Deutsche
Post
Identcode,
Deutsche Post
Leitcode,
LOGMARS
CODABLOCK
F mode,
DataMatrix,
Maxicode,
PDF-417,
Aztec,
MicroPDF417,
QR code,
RSS Barcode
(GS1 Databar)
○
○
Supported code page:
Codepage 437 (English - US)
Codepage 737 (Greek)
Codepage 850 (Latin-1)
Codepage 852 (Latin-2)
Codepage 855 (Cyrillic)
Codepage 857 (Turkish)
Codepage 860 (Portuguese)
Codepage 861 (Icelandic)
Codepage 862 (Hebrew)
Codepage 863 (French Canadian)
Codepage 864 (Arabic)
Codepage 865 (Nordic)
Codepage 866 (Russian)
Codepage 869 (Greek 2)
Codepage 950 (Traditional Chinese)
Codepage 936 (Simplified Chinese)
Codepage 932 (Japanese)
Codepage 949 (Korean)
Codepage 1250 (Latin-2)
Codepage 1251 (Cyrillic)
Codepage 1252 (Latin-1)
Codepage 1253 (Greek)
Codepage 1254 (Turkish)
Codepage 1255 (Hebrew)
Codepage 1256 (Arabic)
Codepage 1257 (Baltic)
Codepage 1258 (Vietnam)
○
○
- 4 -
ISO-8859-1: Latin-1 (Western European)
ISO-8859-2: Latin-2 (Central European)
ISO-8859-3: Latin-3 (South European)
ISO-8859-4: Latin-4 (North European)
ISO-8859-5: Cyrillic
ISO-8859-6: Arabic
ISO-8859-7: Greek
ISO-8859-8: Hebrew
ISO-8859-9: Turkish
ISO-8859-10: Nordic
ISO-8859-15: Latin-9
UTF-8
1.2.2 Printer Optional Features
The printer offers the following optional features.
Product option feature
User
option
Dealer
option
Factory
option
Peel-off kit
Paper length: 1” ~ 6”
Note:
This peel-off module is supported for the thermal/ plain label only.
○
Regular cutter (full cut guillotine cutter)
Paper thickness: 0.06~ 0.19 mm
Paper length: 1” ~ max. length
Max. width: 110 mm
Note:
Except for the linerless cutter, all regular/heavy duty/care label cutters
DO NOT cut on media with glue.
○
KP-200 Plus keyboard display unit
○
KU-007 Plus programmable smart keyboard
○
External roll mount with 3” core label spindle
○
Sleeve adapter
○
External Bluetooth module (serial interface)
○
External 802.11 b/g/n wireless module (serial interface)
○
Parallel port for TC210/TC310 series (replace USB host)
○
Real time clock & Buzzer
○
- 5 -
1.3 General Specifications
General Specifications
Physical dimensions
203 mm(W) x 191.5 mm(H) x 259.3 mm(D)
Weight
TC200/TC300: 2.2 kg
TC210/TC310: 2.3 kg
Mechanism
Clamshell with Double-walled plastic
Power
External universal switching power supply
• Input: AC 100-240V/ 2.5A, 50-60 Hz
• Output: DC 24V/ 3.75A, 90W
Environmental
condition
Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing
Environmental
concern
Comply with RoHS, WEEE, REACH
1.4 Print Specifications
Print
Specifications
TC200
TC210
TC300
TC310
Print head
resolution
(dots per inch/mm)
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
Printing method
Thermal transfer/ or direct thermal
Dot size
(width x length)
0.125 x 0.125 mm
(1 mm = 8 dots)
0.084 x 0.084 mm
(1 mm = 12 dots)
Print speed
(inches per second)
Up to 6 IPS
Up to 4 IPS
Max. 3 ips for peeler mode
Max. print width
108 mm (4.25”)
105.6 mm (4.15”)
Max. print length
2,286 mm (90”)
25,400 mm
(1000”)
1,016 mm
(40”)
11,430 mm
(450”)
Printout bias
Vertical: 1 mm max.
Horizontal: 1 mm max.
1.5 Ribbon Specifications
Ribbon Specifications
Ribbon outside diameter
Max. 40 mm OD
Ribbon length
110 meter
Ribbon core inside diameter
0.5” ID core
Ribbon width
40 mm ~110 mm
Ribbon wound type
Ink coated outside wound
- 6 -
1.6 Media Specifications
Media Specifications
Media roll capacity
Max. 5” OD
Media core diameter
1” & 1.5 ID core
Media type
Continuous, die-cut, black mark, external fan-fold, notch
Media wound type
Outside wound
Media width
20 mm ~ 112 mm
Media thickness
0.06 mm ~ 0.19 mm
Label length
10 mm ~ max. print length
Label length (peeler mode)
25.4 mm ~ 152.4 mm (1” ~ 6”)
Label length (cutter mode)
25.4 ~ max. print length
Black mark
Min. 8 mm (W) x 2 mm (H)
Gap height
Min. 2 mm
- 7 -
2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please
retain the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.
One printer unit
One Windows labeling software/Windows driver CD disk
One quick installation guide
One power cord
One auto switching power supply
One USB interface cable
- 8 -
2.2 Printer Overview
2.2.1 Front View
* Recommended SD card specification.
For TC210 series
SD card spec
SD card capacity
Approved SD card manufacturer
V2.0 SDHC CLASS 4
2 GB
Transcend
V2.0 SDHC CLASS 4
8 GB
SanDisk
V3.0 CLASS 10 UHS
16 GB
SanDisk
V3.0 CLASS 10 UHS
32 MB
Transcend
V2.0 SDHC CLASS 4
microSD 4GB
Transcend
For TC210 series
1. LCD display
2. Menu button
3. Feed button
4. LED indicator
5. Navigation button
6. Ribbon access cover
7. Top cover open lever
8. *SD card socket
9. Paper exit chute
2
1
3
4
5 9 7 8 6
For TC200 series
3
4
- 9 -
V2.0 SDHC CLASS 4
microSD 16 GB
SanDisk
V3.0 CLASS 10 UHS
microSD 16GB
Transcend, Kingston
V3.0 CLASS 10 UHS
microSD 32 GB
SanDisk
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format
- The miniSD/microSD card to SD card slot adapter is required.
For TC200 series
SD card spec
SD card capacity
Approved SD card manufacturer
V1.0, V1.1
128 MB
SanDisk, Transcend
V1.0, V1.1
256 MB
SanDisk, Transcend, Panasonic
V1.0, V1.1
512 MB
SanDisk, Transcend, Panasonic
V1.0, V1.1
1 GB
SanDisk, Transcend, Panasonic
V2.0 SDHC CLASS 4
4 GB
V2.0 SDHC CLASS 6
4 GB
SanDisk, Transcend, Panasonic
V1.0, V1.1
microSD 128 MB
Transcend, Panasonic
V1.0, V1.1
microSD 256 MB
Transcend, Panasonic
V1.0, V1.1
microSD 512 MB
Panasonic
V1.0, V1.1
microSD 1 GB
Transcend, Panasonic
V2.0 SDHC CLASS 4
microSD 4 GB
Panasonic
V2.0 SDHC CLASS 6
microSD 4 GB
Transcend
V1.0, V1.1
miniSD 128 MB
Transcend, Panasonic
V1.0, V1.1
miniSD 256 MB
Transcend, Panasonic
V1.0, V1.1
miniSD 512 MB
Transcend, Panasonic
V1.0, V1.1
miniSD 1 GB
Transcend, Panasonic
V2.0 SDHC CLASS 4
miniSD 4 GB
Transcend
V2.0 SDHC CLASS 6
miniSD 4 GB
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format
- The miniSD/microSD card to SD card slot adapter is required.
- 10 -
2.2.2 Interior view
1. Ribbon rewind hub
2. Ribbon rewind gear
3. Gap sensor (receiver)
4. Media holder
5. Media holder locking switch
6. Gap sensor (transmitter)
7. Print head
8. Ribbon supply hub
9. Top cover support
10. Media guide adjustment button
11. Media guides
12. Black mark sensor
13. Platen roller
2
1
3
8
4
5
6
7
9
10
11
12
13
- 11 -
2.2.3 Rear View
For TC210 series
1. Ethernet interface
2. USB interface
3. USB host
4. RS-232C interface
5. Power jack socket
6. Power switch
7. External label entrance chute
8. Parallel interface
The interface picture here is for reference only. Please refer to the product
specification for the interfaces availability.
1
3
2
4
7
6
5
For TC200 series
1
2
4
6
5
8
- 12 -
2.3 Operator Control
2.3.1 LED Indication
This printer has one three-color LED indicator.
LED Color
Description
Green/ Solid
This illuminates that the power is on and the device is ready to use.
Green/ Flash
This illuminates that the system is downloading data from PC to memory
or the printer is paused.
Amber
This illuminates that the system is clearing data from printer.
Red / Solid
This illuminates printer head open, cutter error.
Red / Flash
This illuminates a printing error, such as head open, paper empty, paper
jam, or memory error etc.
2.3.2 Button Function
For TC200 series
Feed button
When the printer is ready, press the button to feed one label to the beginning of next label
When the printer is printing, press the button to pause a print job. When the printer is paused
the power LED will blink green. Press the button again to continue the printing job
For TC210series
Feed button
When the printer is ready, press the button to feed one label to the beginning of next label
When the printer is printing, press the button to pause a print job. When the printer is paused
the power LED will blink green. Press the button again to continue the printing job
When printer enter the menu, press the button to enter/select cursor located item
Menu button
Enter the menu
Exit from a menu or cancel a setting and return to the previous menu
Navigation button
Scroll the menu list
- 13 -
3. Setup
3.1 Setting up the printer
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is off.
3. Connect the printer to the computer with the provided USB cable.
4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power
cord into a properly grounded power outlet.
Note: Please switch OFF printer power switch prior to plug in the power cord to printer power jack.
Power supply
Plug
Power switch
USB interface
- 14 -
3.2 Open/Close the Top Cover
1. Open the printer’s top cover by pulling
the top cover open levers located on
each side of the printer and lifting the
top cover to the maximum open angle.
2. A top cover support at the rear of the
printer will engage with lower inner
cover to hold the printer top cover
open.
3. Hold the top cover and press the top
cover support to disengage the top
cover support with lower inner cover.
Gently close the top cover.
- 15 -
3.3 Loading the Ribbon
1. Open the printer’s top cover by pulling
the top cover open levers located on
each side of the printer and lifting the
top cover to the maximum open angle.
2. Open the ribbon access cover and the
media cover.
Note:
1. In normal printing mode, ribbon
access cover can be opened while
opens the top cover. Ribbon access
cover can be closed while top cover
is open or close.
2. In peeler and cutter mode, please
open the top cover then the ribbon
access cover can be opened or
closed.
3. Insert the ribbon right side onto the
supply hub. Align the notches on the
left side and mount onto the spokes.
- 16 -
4. Insert the paper core right side onto the rewind hub. Align the notches on the left side and mount
onto the spokes.
5. Stick the ribbon onto the ribbon rewind
paper core.
6. Turn the ribbon rewind gear until the
ribbon plastic leader is thoroughly
wound and the black section of the
ribbon covers the print head.
- 17 -
7. Close the ribbon access cover and the
top cover.
Loading path for ribbon
- 18 -
3.4 Loading the Media
3.4.1 Loading the Media
1. Open the printer top cover by pulling
the tabs located on each side towards
the front of the printer then lift the top
cover to the maximum open angle.
2. Separate and hold open the media
holders.
3. Place the roll between the holders
and close them onto the core.
- 19 -
4. Press down the media holder lock
switch to hold the label roll firmly.
5. Place the paper, printing side face up,
through the media sensor and place
the label leading edge onto the platen
roller. Move the media guides to fit
the label width by turning the guide
adjuster knob.
6. Disengage the top cover support and
close the top cover gently.
- 20 -
7. Use “Diagnostic Tool” or LCD menu function to set the media sensor type and calibrate the
selected sensor.
Note:
Please calibrate the gap/black mark sensor when changing media.
Please refer to the diagnostic utility quick start guide for more information. (Start the
“Diagnostic tool” Select the “Printer Configuration” tab Click the “Calibrate Sensor”
button )
Please refer to the section 6 for LCD menu function.
Loading path for media
- 21 -
3.4.2 External Label Roll Mount Installation (Option)
1. Attach an external paper roll mount on the bottom of the printer.
2. Insert a 3” label spindle into a paper roll.
And install it on the external paper roll
mount.
3. Open the printer’s top cover and separate
the media holders to fit the media width.
Press down the media holder lock switch to
fix the media holder.
PUSH
- 22 -
4. Feeds the media through the rear external
label entrance chute. And place the paper,
printing side face up, through the media
sensor and place the label leading edge
onto the platen roller. Move the media
guides to fit the label width by turning the
guide adjuster knob.
5. Disengage the top cover support and close the top cover gently.
6. Use “Diagnostic Tool” or LCD menu function to set the media sensor type and calibrate the
selected sensor.
Note:
Please calibrate the gap/black mark sensor when changing media.
Please refer to the diagnostic utility quick start guide for more information. (Start the
“Diagnostic tool” Select the “Printer Configuration” tab Click the “Calibrate Sensor”
button )
Please refer to the section 6 for LCD menu function.
- 23 -
3.4.3 Loading Media in Peel-off Mode (Option)
1. Please refer to section 3.3.1 to load the media.
2. Use “Diagnostic Tool” or LCD menu function to set the media sensor type and calibrate the
selected sensor.
Note:
Please calibrate the gap/black mark sensor before loading media in peel-off mode to
avoid paper jam.
Please calibrate the gap/black mark sensor when changing media.
3. Open the printer cover. Pull the label
through the front of the printer and
take some labels off only leave the
liner.
4. Open the peel-off module cover.
Feed the liner into peel-off cover slot.
5. Close the peel-off module. Use the
DiagTool or LCD menu function to
enable the peel-off mode.
- 24 -
6. Disengage the top cover support to
close the top cover. Printer is ready
for peel-off mode.
7. Press the FEED button to test.
Note:
This peel-off module is supported
for the thermal/ plain label only.
- 25 -
3.4.4 Loading Media in Cutter Mode (Option)
1. Please refer to section 3.3.1 to load
the media.
2. Lead the media through the cutter
paper opening.
3. Close the printer cover.
4. Use “Diagnostic Tool” or LCD menu function to set the media sensor type and calibrate the
selected sensor.
5. Use the DiagTool or LCD menu function to enable the cutter mode.
6. Press the FEED button to test.
Note:
Please calibrate the gap/black mark sensor when changing media.
- 26 -
4. Diagnostic Tool
TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to
explore a printer’s settings/status; change a printer’s settings; download graphics, fonts
and firmware; create a printer bitmap font; and send additional commands to a printer.
With the aid of this powerful tool, you can review printer status and setting in an instant,
which makes it much easier to troubleshoot problems and other issues.
4.1 Start the Diagnostic Tool
1. Double click on the Diagnostic tool icon to start the software.
2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.
Features tab
Printer
functions
Interface
Printer Status
Printer setup
- 27 -
4.2 Printer Function
1. Connect the printer and computer with a cable.
2. Select the PC interface connected with bar code printer.
USB cable
Other cable
The default interface setting is USB
interface. If USB interface is
connected with printer, no other
settings need to be changed in the
interface field.
3. Click the “Printer Function” button to setup.
4. The detail functions in the Printer Function Group are listed as below.
Function
Description
Calibrate Sensor
Calibrate the sensor specified in the Printer
Setup group media sensor field
Ethernet Setup
Setup the IP address, subnet mask, gateway for
the on board Ethernet
RTC Setup
Synchronize printer Real Time Clock with PC
Factory Default
Initialize the printer and restore the settings to
factory default.
Reset Printer
Reboot printer
Print Test Page
Print a test page
Configuration Page
Print printer configuration
Dump Text
To activate the printer dump mode.
Ignore AUTO.BAS
Ignore the downloaded AUTO.BAS program
Exit Line Mode
Exit line mode.
Password Setup
Set the password to protect the settings
Note:
For more information about Diagnostic Tool, please refer to the diagnostic utility quick start
guide in the CD disk \ Utilities directory.
1
2
- 28 -
4.3 Setting Ethernet by Diagnostic Tool
The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to setup
the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to
configure the Ethernet by these three interfaces.
4.3.1 Using USB interface to setup Ethernet interface
1. Connect the printer and computer with USB cable.
2. Turn on the printer power switch.
3. Start the Diagnostic Utility by double clicking on the icon.
4. The Diagnostic Utility default interface setting is USB interface. If USB interface is connected with
printer, no other settings need to be changed in the interface field.
5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration tab to setup
the IP address, subnet mask and gateway for the on board Ethernet.
- 29 -
4.3.2 Using RS-232 interface to setup Ethernet interface
1. Connect the computer and the printer with a RS-232 cable.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on the icon.
4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check,
data bits, stop bit and flow control parameters.
5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP
address, subnet mask and the gateway for the on board Ethernet.
- 30 -
4.3.3 Using Ethernet interface to setup Ethernet interface
1. Connect the computer and the printer to the LAN.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on the icon.
4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask
and gateway for the on board Ethernet.
5. Click the “Discover Device” button to explore the printers that exist on the network.
6. Select the printer in the left side of listed printers, the correspondent IP address will be shown in the right
side “IP address/Printer Name” field.
7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.
- 31 -
The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP”
radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the
settings.
Users can also change the “Printer Name” by another model name in this fields then click “Set Printer
Name” to take effect this change.
Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take effect the
settings.
8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.
Factory Default button
This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset the printer
name.
Web setup button
Except to use the Diagnostic Utility to setup the printer, you can also explore and configure the printer
settings and status or update the firmware with the IE or Firefox web browser. This feature provides a
user friendly setup interface and the capability to manage the printer remotely over a network.
- 32 -
5. Power-on Utilities
There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing
FEED button then turning on the printer power simultaneously and release the button at different status of
LED.
Please follow the steps below for different power-on utilities.
1. Turn off the printer power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED indicates with different status (color) for different functions.
Power on utilities
The LED color will be changed as following pattern:
LED color
Functions
Green
Amber
Red
(5 blinks)
Amber
(5 blinks)
Green
(5 blinks)
Green/Amber
(5 blinks)
Red/Amber
(5 blinks)
Solid
green
Ribbon sensor calibration
and gap / black mark
sensor calibration
Release
Gap / black mark sensor
calibration, Self-test and
enter dump mode
Release
Printer initialization
Release
Set black mark sensor as
media sensor and
calibrate the black mark
sensor
Release
Set gap sensor as media
sensor and calibrate the
gap sensor
Release
Skip AUTO.BAS
Release
- 33 -
5.1 Ribbon and Gap/Black Mark Sensor Calibration
Gap/black mark sensor sensitivity should be calibrated at the following conditions:
1. A brand new printer
2. Change label stock
3. Printer initialization
Please follow the steps below to calibrate the ribbon and gap/black mark sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes red and blinking. (Any red will do during the 5 blinks)
It will calibrate the ribbon sensor and gap/black mark sensor sensitivity.
The LED color will be changed as following order：
Green amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5
blinks) red/amber (5 blinks) solid green
Note:
Please select gap or black mark sensor by sending GAP or BLINE command to printer prior to
calibrate the sensor.
For more information about GAP and BLINE command, please refer to TSPL2 programming manual.
Release button
- 34 -
5.2 Gap/Black Mark Calibration, Self-test and Dump Mode
While calibrate the gap/black mark sensor, printer will measure the label length, print the internal
configuration (self-test) on label and then enter the dump mode. To calibrate gap or black mark sensor,
depends on the sensor setting in the last print job.
Please follow the steps below to calibrate the sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes amber and blinking. (Any amber will do during the 5 blinks)
The LED will be changed as following order.
Green amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
4. It calibrates the sensor and measures the label length and prints internal settings then enter the dump
mode.
Note:
Please select gap or black mark sensor by Diagnostic Tool or by GAP or BLINE command prior to
calibrate the sensor.
For more information about GAP and BLINE command, please refer to TSPL2 programming manual.
Release button
- 35 -
Self-test
Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be
used to check if there is any dot damage on the heater element, printer configurations and available memory
space.
Self-test printout
Model name
F/W version
Firmware checksum
Printer S/N
Configuration file
System date
System time
Printed mileage (meter)
Cutting counter
Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor intension
Code page
Country code
ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion
Note:
ZPL is emulating for Zebra®
language.
RS232 serial port configuration
- 36 -
Numbers of download files
Total & available memory space
Print head check pattern
- 37 -
Dump mode
Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be
printed in 2 columns as following. The left side characters are received from your system and right side data
are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug
the program.
Note:
1. Dump mode requires 4” wide paper width.
2. Turn off / on the power to resume printer for normal printing.
ASCII Data
Hex decimal data related to left
column of ASCII data
- 38 -
5.3 Printer Initialization
Printer initialization is used to clear DRAM and restore printer settings to defaults. The only one exception is
ribbon sensitivity, which will note be restored to default.
Printer initialization is activated by the following procedures.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green after 5 amber blinks. (Any green will do during the 5 blinks)
The LED will be changed as following:
Green amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
Printer configuration will be restored to defaults as below after initialization.
Parameter
Default setting
Speed
127 mm/sec (5 ips) (203DPI)
76 mm/sec (3 ips) (300DPI)
Density
8
Label Width
4” (101.5 mm)
Label Height
4” (101.5 mm)
Sensor Type
Gap sensor
Gap Setting
0.12” (3.0 mm)
Print Direction
0
Reference Point
0,0 (upper left corner)
Offset
0
Tear Mode
On
Peel off Mode
Off
Cutter Mode
Off
Serial Port Settings
9600 bps, none parity, 8 data bits, 1 stop bit
Code Page
850
Country Code
001
Clear Flash Memory
No
IP Address
DHCP
Release button
- 39 -
5.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black Mark
Sensor
Please follow the steps as below.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns green/amber after 5 green blinks. (Any green/amber will do during
the 5 blinks).
The LED will be changed as following:
Green amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
Release button
- 40 -
5.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor
Please follow the steps as below.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any red/amber will do during
the 5 blinks).
The LED will be changed as following:
Green amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
Release button
- 41 -
5.6 Skip AUTO.BAS
TSPL2 programming language allows user to download an auto execution file to flash memory. Printer will
run the AUTO.BAS program immediately when turning on printer power. The AUTO.BAS program can be
interrupted without running the program by the power-on utility.
Please follow the procedures below to skip an AUTO.BAS program.
1. Turn off printer power.
2. Press the FEED button and then turn on power.
3. Release the FEED button when LED becomes solid green.
The LED will be changed as following:
Green amber red (5 blinks) amber (5 blinks) green (5 blinks) green/amber (5 blinks)
red/amber (5 blinks) solid green
4. Printer will be interrupted to run the AUTO.BAS program.
Release button
- 42 -
6. LCD Menu Function
6.1 Enter the Menu
Press the “Menu” button to enter the main menu. Use the “Cross” button to select the item on main
menu. The selected item will turn red. Press the “Feed” button to enter the setting list.
Note: This LCD function is for TC210/310 series.
- 43 -
6.2 Main Menu Overview
There are 8 categories for the main menu. You can easy to set the settings of printer without
connecting the computer. Please refer to following sections for more details.
Menu
TSPL
Speed
Density
Direction
Print Mode
Offset
Shift X
Shift Y
Reference X
Reference Y
Code Page
Country
ZPL2
Darkness
Print Speed
Tear Off
Print Mode
Print Width
List Fonts
List Images
List Formats
List Setup
Control
Prefix
Format
Prefix
Delimiter
Char
Media
Power Up
Head Close
Label Top
Left
Position
Reprint
Mode
Format
Convert
Sensor
Auto
Calibration
Manual
Setup
Threshold
Detect
Maximum
Length
Advanced
Interface
Serial
Comm.
Ethernet
Bluetooth
(option)
Wi-Fi
(option)
File
Manager
DEAM
FLASH
CARD
Diagnostics
Print Config.
Dump Mode
Print haed
Display
Sensor
Advanced
Display
Brightness
Date & Time
Language
Service
Initialization
Printer
Information
Contact us
- 44 -
6.3 TSPL2
This “TSPL2” category can set up the printer settings for TSPL2.
Item
Description
Default
Speed
Use this item to setup print speed.
N/A
Density
Use this option to setup printing darkness. The available setting is
from 0 to 15, and the step is 1. You may need to adjust your density
based on selected media.
8
Direction
The direction setting value is either 1 or 0. Use this item to setup the
printout direction.
DIRECTION 0
DIRECTION 1
0
Print mode
This item is used to set the print mode. There are 5 modes as below,
Printer Mode
Description
None
Next label top of form is aligned to the print head burn
line location. (Tear Off Mode)
Batch Mode
Once image is printed completely, label gap/black
mark will be fed to the tear plate location for tear away.
Batch
Mode
Menu TSPL
Speed
Density
Direction
Print mode
None
Batch Mode
Peeler Mode
Cutter Mode
Cutter Batch
Offset
Shift X
Shift Y
Reference X
Reference Y
Code Page
Country
FEED
- 45 -
Peeler Mode
Enable the label peel off mode.
Cutter Mode
Enable the label cutter mode.
Cutter Batch
Cut the label once at the end of the printing job.
Offset
This item is used to fine tune media stop location. Available setting
value is from “+” to “-” or “0” to “9”.
+000
Shift X
This item is used to fine tune print position. Available setting value is
from “+” to “-” or “0” to “9”.
+000
Shift Y
+000
Reference X
This item is used to set the origin of printer coordinate system horizontally
and vertically. Available setting value is from “0” to “9”.
000
Reference Y
000
Code page
Use this item to set the code page of international character set.
850
Country
Use this option to set the country code.
001
Note: If printing from enclosed software/driver, the software/driver will send out the
commands, which will overwrite the settings set from the panel.
- 46 -
6.4 ZPL2
This “ZPL2” category can set up the printer settings for ZPL2.
Item
Description
Default
Darkness
Use this item to setup printing darkness. The available setting is
from 0 to 30, and the step is 1. You may need to adjust your
density based on selected media.
16
Menu ZPL2
Darkness
Print Speed
Tear Off
Print Mode
Tear Off
Peeler Off
Cutter Print Width
List Fonts
List Images
List Formats
List Setup
Control Prefix
Format Prefix
Delimiter Char
Media Power Up
Feed
Calibration
Length
No Motion
Head Close
Feed
Calibration
Length
No Motion
Label Top
Left Position
Reprint Mode
Enabled
Disabled
Format Convert
None
150 -> 300
150 -> 600
200 -> 600
300 -> 600
- 47 -
Print Speed
Use this item to setup print speed. The each increase or
decrease is 1 ips. Available setting is from 2 to 6.
6 (203dpi)
4 (300dpi)
3 (600dpi)
Tear Off
This item is used to fine tune media stop location. Available
setting value is from “+” to “-” or “0” to “9”.
+000
Print mode
This item is used to set the print mode. There are 3 modes as
below,
Printer Mode
Description
Tear Off
Next label top of form is aligned to the print
head burn line location.
Peeler Off
Enable the label peel off mode.
Cutter
Enable the label cutter mode
Tear Off
Print Width
This item is used to set print width. The available value is from
“0” to “9”.
N/A
List Fonts
This feature is used to print current printer available fonts list to
the label. The fonts stored in the printer’s DRAM, Flash or
optional memory card.
N/A
List Images
This feature is used to print current printer available images list
to the label. The images stored in the printer’s DRAM, Flash or
optional memory card.
N/A
List Formats
This feature is used to print current printer available formats list
to the label. The formats stored in the printer’s DRAM, Flash or
optional memory card.
N/A
List Setup
This feature is used to print current printer configuration to the
label.
N/A
Control Prefix
This feature is used to set control prefix character.
N/A
Format Prefix
This feature is used to set format prefix character.
N/A
Delimiter Char
This feature is used to set delimiter character.
N/A
Media Power Up
This option is used to set the action of the media when you turn
on the printer.
Selections
Description
Feed
Printer will advance one label
Calibration
Printer will calibration the sensor levels,
determine length and feed label
Length
Printer determine length and feed label
No Motion
Printer will not move media
No
Motion
Head Close
This option is used to set the action of the media when you close
the print head.
Selections
Description
Feed
Printer will advance one label
Calibration
Printer will calibration the sensor levels,
determine length and feed label
Length
Printer determine length and feed label
No Motion
Printer will not move media
No
Motion
Label Top
This option is used to adjust print position vertically on the label.
The range is -120 to +120 dots.
0
Left Position
This option is used to adjust print position horizontally on the
+0000
- 48 -
label. The range is -9999 to +9999 dots.
Reprint Mode
When reprint mode is enabled, you can reprint the last label
printer by pressing “UP” button on printer’s control panel.
Disabled
Format Convert
Selects the bitmap scaling factor. The first number is the original
dots per inch (dpi) value; the second, the dpi to which you would
like to scale.
None
Note: If printing from enclosed software/driver, the software/driver will send out the
commands, which will overwrite the settings set from the panel.
- 49 -
6.5 Sensor
This option is used to calibrate the selected sensor. We recommend calibrate the sensor before
printing when changing the media.
Item
Description
Default
Auto Calibration
Printer will feed 2 to 3 gap labels to calibrate the sensor sensitivity
automatically.
N/A
Manual Setup
In case “Auto calibration” cannot apply to the media, please use
“Manual setup” function to calibrate the sensor sensitivity.
N/A
Threshold Detect
This option is used to set sensor sensitivity in fixed or auto.
Auto
Maximum Length
This option is used to set the maximum length for label
calibration.
254mm
Advanced
This function can set the minimum paper length and maximum
gap/bline length for auto-calibrate the sensor sensitivity.
OFF
Menu Sensor
Auto
Calibration
Gap
Black Mark
Continuous
Manual Setup
Gap
Black Mark
Continuous
Threshold
Detect
Auto
Fixed
Maximum
Length
Advanced
- 50 -
6.6 Interface
This option is used to set the printer interface settings.
6.6.1 Serial Comm.
This option is used to set the printer RS-232 settings.
Item
Description
Default
Baud Rate
This item is used to set the RS-232 baud rate.
9600
Parity
This item is used to set the RS-232 parity.
None
Data Bits
This item is used to set the RS-232 Data Bits.
8
Stop Bit(s)
This item is used to set the RS-232 Stop Bits.
1
Menu Interface
Serial
Ethernet
Bluetooth
Wi-Fi
Menu Interface Serial
Baud Rate
1200 bps
2400 bps
4800 bps
9600 bps
19200 bps
38400 bps
57600 bps
115200 bps
Parity
None
Odd
Even
Data Bits
7
8
Stop Bit(s)
1
2
- 51 -
6.6.2 Ethernet
Use this menu to configure internal Ethernet configuration check the printer’s Ethernet
module status, and reset the Ethernet module.
Item
Description
Default
Status
Use this menu to check the Ethernet IP address and
MAC setting status.
N/A
DHCP
This item is used to ON or OFF the DHCP (Dynamic
Host Configuration Protocol) network protocol.
N/A
Static IP
Use this menu to set the printer’s IP address, subnet
mask and gateway.
ON
Menu Interface Ethernet
Status
Configure
DHCP
Static IP
- 52 -
6.6.3 Bluetooth
This option is used to set the printer Bluetooth settings.
Item
Description
Default
Bluetooth
Name
This item is used to set the local name for Bluetooth.
BT-SPP
Bluetooth PIN
Code
This item is used to set the local PIN code for
Bluetooth.
0000
6.6.4 Wi-Fi
Item
Description
Default
Operating
This item is used to set the operating mode of wireless
local area networks to connect devices to the networks.
Note:
Infrastructure mode requires the use of an access
point for this communication to take place.
Ad hoc mode involves connecting a computer directly
to another computer.
Infrastructure
Scan AP
This item is used to scan the access point devise
N/A
DHCP
This item is used to ON or OFF the DHCP (Dynamic Host
Configuration Protocol) network protocol.
ON
Menu Interface Bluetooth
Bluetooth Name
Bluetooth PIN code
Menu Interface Wi-Fi
Operating Mode
Scan AP
DHCP
- 53 -
6.7 File Manager
This feature is used to check the printer available memory and file list.
Item
Description
DRAM
Use this menu to show, delete and run (.BAS) the files saved in
the printer DRAM memory.
FLASH
Use this menu to show, delete and run (.BAS) the files saved in
the printer Flash memory.
CARD
Use this menu to show, delete and run (.BAS) the files saved in
the printer Card memory.
Menu File Manager
DRAM
FLASH
CARD
- 54 -
6.8 Diagnostics
6.8.1 Print Config.
This feature is used to print current printer configuration to the label. On the configuration
printout, there is a print head test pattern, which is useful for checking if there is any dot
damage on the print head heater element.
Self-test printout
Model name
F/W version
Firmware checksum
Printer S/N
TSC configuration file
System date
System time
Printed mileage (meter)
Cutting counter
Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor
intension
Code page
Country code
Menu Diagnostics
Print Config.
Dump Mode
Print Head
Display
Sensor
Menu Diagnostics Print Config.
- 55 -
ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion
Note:
ZPL is emulating for Zebra®
language.
RS232 serial port configuration
Numbers of download files
Total & available memory
space
Print head check pattern
Note:
Checking dot damage requires 4” wide paper width.
- 56 -
6.8.2 Dump Mode
Captures the data from the communications port and prints out the data received by printer. In
the dump mode, all characters will be printed in 2 columns. The left side characters are
received from your system and right side data are the corresponding hexadecimal value of the
characters. It allows users or engineers to verify and debug the program.
DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D „TEST2. 44 20 22 54 45 53 54 32 2E
DAT“,5,CL 44 41 54 22 2C 35 2C 43 4C
S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F
AD F,“TES 41 44 20 46 2C 22 54 45 53
T4.DAT“,5 54 34 2E 44 41 54 22 2C 35
,CLS DOW 2C 43 4C 53 0D 0A 44 4F 57
NLOAD „TE 4E 4C 4F 41 44 20 22 54 45
ST2.DAT”, 53 54 32 2E 44 41 54 22 2C
5,CLS DO 35 2C 43 4C 53 0D 0A 44 4F
WNLOAD F, 57 4E 4C 4F 41 44 20 46 2C
„TEST4.DA 22 54 45 53 54 34 2E 44 41
T”,5,CLS 54 22 2C 35 2C 43 4C 53 0D
DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44
“TEST2.D 20 22 54 45 53 54 32 2E 44
AT”,5,CLS 41 54 22 2C 35 2C 43 4C 53
DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D F,“TEST 44 20 46 2C 22 54 45 53 54
4.DAT“,5, 34 2E 44 41 54 22 2C 35 2C
CLS 43 4C 53 0D 0A
ASCII Data
Hexadecimal data related to left column of ASCII data
Note:
Dump mode requires 4” wide paper width.
Menu Diagnostics Dump Mode
- 57 -
6.8.3 Print Head
This feature is used to check print head’s temperature, resistance and bad dots.
6.8.4 Display
This feature is used to check LCD’s color state.
Menu Diagnostics Print Head
Menu Diagnostics Display
- 58 -
6.9 Advanced
This feature is used to set the printer LCD settings.
Item
Description
Display
Brightness
This item is used to setup the brightness for display.
Date & Time
This item is used to setup the date and time on display.
Language
This item is used to setup the language on display.
Menu Advanced
Display Brightness
Date & Time
Language
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6.10 Service
This feature is used to restore printer settings to defaults and checking information for printer.
Item
Description
Initialization
This feature is used to restore printer settings to defaults.
Printer
Information
This feature is used to check the printer’s serial number, printed
mileage (m), printed labels (pcs.) and cutting counter.
Contact Us
This feature is used to check the contact information for tech support
service.
Menu Service
Initialization
Printer Information
Contact Us
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7. Troubleshooting
The following guide lists the most common problems that may be encountered when operating this
bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the tech support service of your purchased reseller or distributor for
assistance.
Problem
Possible Cause
Recovery Procedure
Power indicator does not
illuminate
* The power cord is not
properly connected.
* Plug the power cord in printer and outlet.
* Switch the printer on.
- The printer status from
DiagTool shows “Head
Open”.
- The LCD shows “Carriage
Open”.
* The printer head is open.
* Please close the print carriages.
- The printer status from
DiagTool shows “Ribbon
Encoder Err.”
- The LCD shows “No Ribbon”.
* Running out of ribbon.
* The ribbon is installed
incorrectly.
* Supply a new ribbon roll.
* Please refer to the steps on section 3.3
to re-install the ribbon.
- The printer status from
DiagTool shows “Out of
Paper”.
- The LCD shows “No Paper”
* Running out of label.
* The label is installed
incorrectly.
* Gap/black mark sensor is not
calibrated.
* Supply a new label roll.
* Please refer to the steps on section 3.4
to reinstall the label roll.
* Calibrate the gap/black mark sensor.
- The printer status from
DiagTool shows “Paper
Jam”.
- The LCD shows “Paper Jam”
* Gap/black mark sensor is not
set properly.
* Make sure label size is set
properly.
* Labels may be stuck inside
the printer mechanism.
* Calibrate the media sensor.
* Set media size correctly.
* Remove the stuck label inside the printer
mechanism.
- The LCD shows “Take
Label”.
* Peel-off function is enabled.
* If the peel-off module is installed, please
remove the label.
* If there is no peel-off module in front of
the printer, please switch off the printer
and install it.
* Check if the connector is plugging
correctly.
Not Printing
* Check if interface cable is
well connected to the
interface connector.
* Check if wireless or Bluetooth
device is well connected
between host and printer.
* The port specified in the
Windows driver is not correct.
* Re-connect cable to interface or change
a new cable.
* If using serial cable,
- Please replace the cable with pin to pin
connected.
- Check the baud rate setting. The
default baud rate setting of printer is
9600,n,8,1.
* If using the Ethernet cable,
- Check if the Ethernet RJ-45 connector
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green LED is lit on.
- Check if the Ethernet RJ-45 connector
amber LED is blinking.
- Check if the printer gets the IP address
when using DHCP mode.
- Check if the IP address is correct when
using the static IP address.
- Wait a few seconds let the printer get
the communication with the server then
check the IP address setting again.
* Please reset the wireless device setting.
* Select the correct printer port in the
driver.
* Print head’s harness connector is not
well connected with printheat. Turn off
the printer and plug the connector again.
* Check your program if there is a
command PRINT at the end of the file
and there must have CRLF at the end of
each command line.
No print on the label
* Label or ribbon is loaded not
correctly.
* Use wrong type paper or
ribbon
* Follow the instructions in loading the
media and ribbon.
* Ribbon and media are not compatible.
* Verify the ribbon-inked side.
* The print density setting is incorrect.
* Clean the print head.
Poor Print Quality
* Ribbon and media is loaded
incorrectly
* Dust or adhesive
accumulation on the print
head.
* Print density is not set
properly.
* Print head element is
damaged.
* Ribbon and media are
incompatible.
* The print head pressure is
not set properly.
* Reload the supply.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.
* Change proper ribbon or proper label
media.
* The release lever does not latch the print
head properly.
Cutter is not working
* The connector is loose.
* Cutter jam.
* Cutter PCB is damaged.
* Plug in the connect cable correctly.
* Remove the label.
* Make sure the thickness of label is less
than 0.19 mm.
* Replace a cutter driver IC board.
Can’t downloading the file to
memory (FLASH /
DRAM/CARD)
* The space of memory is full.
* Delete unused files in the memory.
SD card is unable to use
* SD card is damaged.
* SD card doesn’t insert
correctly.
* Use the supported capacity SD card.
Please refer to section 2.2.1
* Insert the SD card again.
Missing printing on the left or
right side of label
* Wrong label size setup.
* Set the correct label size.
Gray line on the blank label
* The print head is dirty.
* The platen roller is dirty.
* Clean the print head.
* Clean the platen roller.
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Irregular printing
* The printer is in Hex Dump
mode.
* The RS-232 setting is
incorrect.
* Turn off and on the printer to skip the
dump mode.
* Re-set the Rs-232 setting.
Label feeding is not stable
(skew) when printing
* The media guides do not
touch the edge of the media.
* If the label is moving to the right side,
please move the label guide to left.
* If the label is moving to the left side,
please move the label guide to right.
Skip labels when printing
* Label size is not specified
properly.
* Sensor sensitivity is not set
properly.
* The media sensor is covered
with dust.
* Check if label size is setup correctly.
* Calibrate the sensor by Auto Gap or
Manual Gap options.
* Clear the GAP/Black mark sensor by
blower.
Wrinkle Problem
* Printhead pressure is
incorrect.
* Ribbon installation is
incorrect.
* Media installation is incorrect.
* Print density is incorrect.
* Media feeding is incorrect.
* Please set the suitable density to have
good print quality.
* Make sure the label guides touch the
edge of the media guide.
RTC time is incorrect when
reboot the printer
* The battery has run down.
* Check if there is a battery on the main
board.
The printing position of small
label is incorrect
* Media sensor sensitivity is
not set properly.
* Label size is incorrect.
* The parameter Shift Y is
incorrect.
* The vertical offset setting in
the driver is incorrect.
* Calibrate the sensor sensitivity again.
* Set the correct label size and gap size.
* Use DiagTool to fine tune the parameter
of Shift Y.
* If using the software BarTender, please
set the vertical offset in the driver.
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8. Maintenance
This session presents the clean tools and methods to maintain your printer.
1. Please use one of following material to clean the printer.
Cotton swab
Lint-free cloth
Vacuum / Blower brush
100% Ethanol or Isopropyl Alcohol
2. The cleaning process is described as following,
Printer Part
Method
Interval
Print Head
1. Always turn off the printer before
cleaning the print head.
2. Allow the print head to cool for a
minimum of one minute.
3. Use a cotton swab and 100% Ethanol
or Isopropyl Alcohol to clean the print
head surface.
Clean the print head when changing
a new label roll.
Platen Roller
1. Turn the power off.
2. Rotate the platen roller and wipe it
thoroughly with water.
Clean the platen roller when
changing a new label roll
Peel Bar
Use the lint-free cloth with 100% ethanol
to wipe it.
As needed
Sensor
Compressed air or vacuum
Monthly
Exterior
Wipe it with water-dampened cloth
As needed
Interior
Brush or vacuum
As needed
Note:
Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.
Please use 100% Ethenol or Isopropyl Alcohol. DO NOT use medical alcohol, which may damage
the printer head.
Regularly clean the print head and supply sensors once change a new media to keep printer
performance and extend printer life.
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Continuous printing will cause printer motor overheat. Printer will stop printing automatically about
10~15 minutes until motor is cooling down. Please don’t turn off power when printer pauses or the
data transferred to printer buffer will be lost.
The maximum printing ratio per dot line is 15% for this printer. To print the full web black line, the
maximum black line height is limited to 40 dots, which is 5mm for 203 DPI resolution printer and
3.3mm for 300 DPI resolution printer only, otherwise this may damage the power supply.
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Revise History
Date
Content
Editor
2015/10/21
Modify section 2.2.1 (Recommended SD card specification)
Camille
Corporate Headquarters Li Ze Plant
9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township,
New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.)
TEL: +886-2-2218-6789 TEL: +886-3-990-6677
FAX: +886-2-2218-5678 FAX: +886-3-990-5577
Web site: www.tscprinters.com
E-mail: apac_sales@tscprinters.com
tech_support@tscprinters.com
TSC Auto ID Technology Co., Ltd.
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