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Snap has been designed and built to be trouble-free but if you experience a problem, try this:
• Check that all connections are firm and secure.
• Make sure the vehicle power socket is working, and clean and free of corrosion.
• Make sure you have connected the Snap as described in this User Guide. Verify that the
Snap is fully plugged into the vehicle’s cigarette lighter or power adapter socket. Your
vehicle may need to be running to provide power to the socket.
If you see this on the screen: Try this:
Acquiring Signal
No Signal Chk Antenna
• Make sure that the vehicle is outdoors with a clear view of the sky.
• Make sure the Magnetic Mount Antenna is mounted outside of the
vehicle, in one of the locations shown on page 15.
• Move the antenna away from any obstructed area. For example, if you
are parked in an underground garage, you should receive a signal after
leaving the garage.
• Make sure that the antenna cable is firmly and securely plugged into
the Snap. Make sure the cable is not bent or broken.
• If the message persists, most likely the Magnetic Mount Antenna cable
has been damaged. Replace the antenna.
Troubleshooting
If you see this on the screen: Try this:
Courtesy Period Ended • The 5 day Courtesy Period included with your Snap has ended. Call the
number shown on the screen to subscribe. Also refer to “Subscribe”
on page 26.
If this happens: Try this:
You do not receive all the
channels to which you subscribed
• Ensure that you have subscribed by following the steps in “Subscribe”
on page 26.
• Go to www.xmradio.ca/refresh and enter your Radio ID, and follow the
instructions to refresh your activation signal.
• Call 1-877-438-9677 for more assistance.
Audio fades or has static when
listening
• Check all cables for a firm and secure connection.
• If you are using
Power
Connect to listen via your vehicle’s FM radio,
and the problem persists, it most likely is interference from another
commercial or broadcast FM station. You will need to find an unused
or available FM channel in your area. Refer to step 1 in “Option 3:
Power
Connect Installation Instructions” on page 23.
• If you are using
Power
Connect, and you cannot solve the audio
problem, try connecting the audio using the Aux In Cable or a Cassette
Adapter. (Refer to page 22 and page 23.) If you cannot use those solutions,
consider using an FM Direct Adapter. (Refer to page 21.)