ATTO ExpressSAS Host Adapter
Installation and Operation Manual
ExpressSAS R348 RAID Adapter
ExpressSAS R380 RAID Adapter
© 2007 ATTO Technology, Inc. All rights reserved. All brand or product names are trademarks of their respective
holders. No part of this manual may be reproduced in any form or by any means without the express written
permission of ATTO Technology, Inc.
4/2007 Document Control Number: PRMA 0389-000
Contents
1 ATTO provides storage solutions .....................................................1
Primary benefits
Technical highlights
2 Install drivers .......................................................................................3
Windows
Windows XP and Server 2003
Windows Vista
Create an installation disk from the CD
Create an installation disk from a file
Mac OS X drivers
Linux
Loading drivers
3 Install hardware ...................................................................................5
System requirements
SAS address
Installation
Bracket details
Adapter board details
4 Updating drivers and adapter configurations ..................................9
Upgrade ExpressSAS drivers in Windows
Windows XP and Server 2003
Windows Vista
Install a fresh copy of Windows
Install a fresh copy of Windows Vista
Mac OS X driver update
Linux driver update
5 Troubleshooting ..................................................................................11
General suggestions
If the RAID adapter is not accessible
Appendix A Standards and compliances ............................................i
Appendix B Contact ATTO Technology, Inc. ......................................ii
1 ATTO Technology Inc. ATTO ExpressSAS Host Adapter Installation and Operation Manual
1 ATTO provides storage solutions
The ATTO Technology ExpressSAS low-profile host adapters provide 3-Gb SAS/SATA II connectivity for
both IT and digital video environments. The adapters are compatible with multiple operating systems,
applications and drives.
The ATTO ExpressSAS R380 host adapter and the
ExpressSAS R348 host adapter provide enhanced
reliability and performance thanks to more than 15
years of ATTO experience with SCSI hardware and
storage connectivity solutions. Using the latest in PCI
Express bus technology, the ATTO ExpressSAS host
adapters deliver blazing-fast performance with
transfer rates of up to 3-Gb per second per port.
An easy-to-use utility, ATTO Configuration Tool,
configures, manages and monitors the ExpressSAS
adapters.
ATTO also incorporates its field-proven Advanced
Data Streaming (ADS™) technology to meet the most
demanding performance requirements of intensive
applications. ATTO provides industry standard PCIe
to SAS control using Serial SCSI Protocol (SSP),
Serial ATA Tunneling Protocol (STP) and Serial
Management Protocol (SMP).
The ATTO ExpressSAS R348 is a low-profile SAS
host adapter configurable as four external and four
internal ports or as eight internal ports.
The ATTO ExpressSAS R380 is a low-profile SAS
host adapter with eight external ports.
Primary benefits
• Improved performance over traditional
ULTRA320 SCSI with SAS, SATA and SATA II
attachment
• Increased bandwidth through x8 PCI Express
host interface
• Point-to-point technology delivers full throughput
to each connected storage device
• One-click installation
• User-friendly ATTO Configuration Tool provides
a simple host-based utility for effortless
configuration, a BIOS setup utility provides
flexibility for custom applications, and a userfriendly GUI allows for quick and easy RAID
setup
• ADS technology: alleviates data transfer
bottlenecks and moves data more efficiently
while managing latency
Technical highlights
• x8 PCIe host interface: PCIe spec 1.0a
• True low-profile form factor
• Length: 6.600”
• Height: 2.713”
• Low-profile and standard height brackets
• Operating environment
• Temperature: 0°-55°C (32°-113°F)
• Humidity: 5%-95% non-condensing
• Storage Environment
• Temperature: -40°-70°C (-40°-157°F)
• Humidity: 5%-95% non-condensing
• Protocols:
• Serial SCSI Protocol (SSP)
• Serial ATA Tunneling Protocol (STP)
• Serial Management Protocol (SMP)
• Drivers to support Windows® 2000, Server
2003, XP and Vista (32 bit & 64 bit), Linux Red
Hat and SUSE (32 bit & 64 bit kernel 2.6.x) and
Mac® OS X (10.4x)
• RoHS compliant
1 ATTO Technology Inc. ATTO ExpressSAS Host Adapter Installation and Operation Manual
2
2 Install drivers
ATTO ExpressSAS host adapters require a current device driver and hardware flash for proper
operation.
Your adapter was properly flashed before shipment.
However, you must add ExpressSAS drivers to your
computer before continuing with installation.
Windows
If you already have one or more ExpressSAS adapters
installed and you have the latest drivers found on the
ATTO web site, you do not need to perform any of
these procedures.
Most systems allow you to install the ExpressSAS
driver directly from the installation CD.
Windows XP and Server 2003
1 Log on to Windows as the system
administrator.
2 Insert the ExpressSAS installation CD that
shipped with your adapter, open the folder
containing the latest driver that was
downloaded and expanded, or click on an
ExpressSAS installation floppy disk (refer to
Create an installation disk from the CD
page or Create an installation disk from a file
this page).
3 If you are using the Installation CD, the
installation program starts automatically when
the computer powers on or you insert the CD.
Follow the on-screen instructions.
If you are using a folder or an installation floppy
disk
a. Navigate to the folder or floppy disk.
b. Run the self-extracting zip file to
uncompress the the windows driver to
a folder.
c. Click on the setup.exe file in the folder
where you extracted the driver.
d. Follow the instructions to complete the
installation.
4 Reboot the host computer after the installation
process completes.
5 Continue to Install hardware
on page 5.
on this
on
Windows Vista
1 Log on to Windows as the system
administrator.
2 Insert the ExpressSAS installation CD that
shipped with your adapter, open the folder
containing the latest driver that was
downloaded and expanded, or click on an
ExpressSAS installation floppy disk (refer to
Create an installation disk from the CD
page or Create an installation disk from a file
this page).
3 If you have User Account Control enabled,
you are prompted to grant the installer
permission to continue.
If you do not have administrator privileges, you
must enter an administrator user name and
password.
4 Click the Continue button
5 The driver installer launches. Click Install.
6 A Windows security panel asks you to confirm
that you want to install the driver. Click Install.
Note
If you also select
from ATTO Technology Inc.,
receive this prompt again.
7 Continue to Install hardware on page 5
Always trust software
on this
on
you will not
Create an installation disk from the CD
1 Insert the Installation CD into a CD or DVD
drive. The installation starts automatically. If it
does not, navigate to the root of the CD and run
autorun.bat
2Select Windows Drivers from the items on the
left side of the screen.
3 Select the appropriate CPU-based operating
system from operating system choices.
4Select Create Scsiport Driver Diskette or
Create Storport Driver Diskette.
5 Follow the instructions to complete the
installation.
Create an installation disk from a file
1 Download the latest driver software from the
ATTO Technology web site.
2 Run the self-extracting executable file,
selecting a folder to place the expanded
software package.
3 ATTO Technology Inc. ATTO ExpressSAS Host Adapter Installation and Operation Manual
3 Navigate to the expanded software package
folder.
4 The ExpressSAS Windows driver is located in
the base directory. The x86 package also
Mac OS X drivers
includes a Storport directory. Navigate to the
folder with the desired ExpressSAS driver.
5Run makedisk.exe.
6 Follow the instructions to complete the
installation.
The ATTO ExpressSAS adapter supports Macintosh
operating systems: Mac OS X 10.4 or later
1 Power on your system.
2 Double click the supplied gzip file.
3A dmg is installed on the desktop. Mount the
dmg file.
Linux
The ATTO ExpressSAS adaptor supports Linux
operating systems RedHat ES 3, 4; Suse Linux 9, 9.1,
9.2, 9.3, 10, 10.1 and the following architectures: i386
(with or without CONFIG_REGPARM); x86_64
(AMD64, Intel EM64T).
Note
The ExpressSAS RAID adapters are not
supported under Linux 2.4.
1 Power on your system.
2 Unzip and untar the driver files:$ tar xfz
filename.tgz
3 Change to the extracted directory:$ cd
extracted_directory_name
Make sure there are no spaces in the path in
which you extract the archive. The Linux kernel
Makefile will fail if the path name contains a
space character.
Kernel header files must be installed to build this
driver. If the files are in a non-standard location,
modify the KDIR variable in the Makefile.
4 As root, make and install the modules:$ make
install
5 The modules are ready to use. If drivers load
automatically, continue to Install hardware
page 5. Otherwise, refer to Loading drivers
this page.
Loading drivers
• To load a driver manually, type $ modprobe
esasraid
You may receive a warning that the module will
taint the kernel.
on
on
4 Open the contents of the mounted file.
5 Double-click on the installer.
6 Follow the on-screen instructions
7 Reboot.
8 Continue to Install hardware
• Red Hat Hardware Discovery Utility may ask you
to Configure the Device, Ignore, or Do
Nothing after loading the driver for the first time.
Select Configure and follow the utility’s
configuration prompts.
• To load a driver at boot if your system does not
do so automatically:
• Red Hat 4. Add the following line to
/etc/modprobe.conf after installing the
driver: alias scsi_hostadapterX esasraid
where X is the next available number.
• Red Hat 3. Add the following line to /etc/rc.
modules after installing the driver
modprobe esasraid
You may need to create /etc/rc.modules
and make it executable with ‘chmod +x
/etc/rc.modules’
• SUSE 9
1 Run the yast utility by selecting it the GUI under
System in the application menu or running it
from a command line.
2Select Hardware
3Select Disk Controller
4 Under Disk Controller Configuration, select
the ATTO device.
5 Under the Module to Use heading, select the
esasraid module
6 In the box next to Load Module in initrd, put an
X
7Select Finish to complete the configuration.
• SUSE 10. Add the following line to
/etc/init.d/boot.local after installing the
driver: modprobe esasraid
on page 5
4
3 Install hardware
After installing drivers, install the ATTO ExpressSAS adapter into a PCI Express expansion slot on your
computer.
CAUTIONCAUTION
Back up your system data before
changing or installing any hardware.
System requirements
The ATTO ExpressSAS host adapter package contains
the host adapter, the ATTO Utilities CD and a
warranty and registration card. If any of these items
are missing, contact your ATTO authorized sales
representative.
To install and use the ATTO ExpressSAS host adapter
you need
• A computer with an available PCI Express
expansion slot.
• The complete ATTO ExpressSAS host adapter
package.
SAS address
Each ATTO ExpressSAS adapter has a unique SAS
address designated by the Institute of Electrical and
Electronic Engineers which allows the system to
recognize the ATTO ExpressSAS host adapter as a
unique part of your configuration.
The address is clearly marked on the back of the board
for easy identification. Please keep a reference copy of
the number in a safe place.
Installation
WARNING
ATTO ExpressSAS host adapters contain
components that are sensitive to
electrostatic discharge (ESD). ESD can
cause damage to the ATTO ExpressSAS
host adapter. Please follow standard
methods to avoid ESD.
1 Install system drivers before you begin
hardware installation. Refer to Install drivers
page 3.
2 Power down the computer and unplug the
computer from all power sources.
3 Open the case.
4
Insert the ATTO ExpressSAS host adapter into
any open PCI Express expansion slot. If you
have questions about how to install an
expansion card in your system, consult your
computer’s documentation.
5 Close the case on the computer and power it
up.
6 Installed drivers are loaded.
For Windows XP and Server 2003
• Windows detects your ExpressSAS Adapter
and the Found New Hardware wizard
appears. Proceed through the wizard with
the default settings for each adapter
channel. Insert the ExpressSAS installation
disk when prompted.
• Windows XP only: After adapter installation
is complete, the Found New Hardware
wizard shows an ATTO Phantom Device
for each channel. Proceed through the
wizard with default settings to complete the
installation.
For Windows Vista
• Windows Vista detects your adapter and
automatically installs the required drivers.
If drivers do not load, refer to Install drivers
page 3 and Troubleshooting
7 Connect SAS devices: insert SAS cable from
each device to a connector on the ATTO
ExpressSAS host adapter until you hear a click.
on page 11.
on
on
Use the ATTO Configuration Tool to configure RAID
groups. Refer to the ATTO Utilities Installation and
Operation Manual for complete information.
5 ATTO Technology Inc. ATTO ExpressSAS Host Adapter Installation and Operation Manual
Bracket details
Exhibit 3-1 The ExpressSAS R348 Adapter brackets Exhibit 3-2 The ExpressSAS R380 Adapter brackets
6
Adapter board details
Exhibit 3-3 The ExpressSAS R348 Adapter board
Exhibit 3-4 The ExpressSAS R380 Adapter board
7 ATTO Technology Inc. ATTO ExpressSAS Host Adapter Installation and Operation Manual
8
4 Updating drivers and adapter configurations
ATTO ExpressSAS host adapters require a current device driver and hardware flash for proper
operation.
Your adapter was properly flashed before shipment but
the flash memory or device drivers may need to be
updated as new versions become available or if the
factory-installed version becomes corrupt. For best
performance, use the most recent device driver from
the ATTO web site,
www.attotech.com
.
If an ATTO support technician tells you to update your
hardware flash, refer to the ATTO Utilities Manual.
The ATTO Utilities Manual provides detailed
information on using the ATTO Technology
configuration utilities found on the ATTO Utilities CD
or downloaded from the ATTO web site.
Upgrade ExpressSAS drivers in Windows
To verify the version of an installed driver, use the
ATTO Configuration Tool from the ATTO Utilities
CD, or download the Configuration Tool from the
ATT O w e b s i te
,
or use the operating system-specific
methods below:
Windows:
string during system boot and the
Mac OS X:
Linux:
Use a combination of the adapter boot
Device Manager
Use the
Examine
Apple System Profiler
/proc/scsi/ATTO ExpressSAS/X
where X is the adapter’s host number.
.
.
Windows XP and Server 2003
1 Log on to Windows as the system
administrator.
2 Download the latest driver from the ATTO web
site.
3 Navigate to the folder where you downloaded
the driver.
4 Run the self-extracting zip file to uncompress
the the windows driver to a folder.
5 Click on the setup.exe file.
6 Follow the instructions to complete the
installation.
7 Reboot the host computer after the installation
process completes.
Windows Vista
1 Log on to Windows as the system
administrator.
2 Download and expand the latest driver from the
ATTO web site.
3 Navigate to the folder or floppy disk.
4Run Setup.exe.
Note
If you have User Account Control enabled,
you are asked to grant the installer
permission to continue. If you do not have
administrator privileges, you are asked for
an administrator username and password.
5 Click the Continue button. The driver installer
launches.
6 Click Install to install the ExpressSAS driver
and complete the installation. A Windows
security prompt ask you to confirm that you
want to install the driver.
7 Click Install. If you also select Always trust
software from ATTO Technology, Inc. you
will not receive this prompt again.
Install a fresh copy of Windows
1 Start Windows text mode setup according to
the instructions provided with Windows.
2 Press F6 when the first blue window, Windows
Setup. appears. Setup will continue to load files
after you press F6
3 A new window gives instructions to specify
additional mass storage devices. Press S
4 Insert the ExpressSAS installation diskette in
drive A: and press Enter. You should then be
presented with a screen from which you would
normally select a driver, but only a list of
ExpressSAS adapters should appear.
5 Select your adapter and Press Enter.
6 Windows Setup will load the files from the
floppy and then display screen described in
step 2. The ‘ATTO ExpressSAS’ device should
now be listed as detected.
7 Repeat steps 2 - 4 for any other vendor-
supplied driver installation disks. After all other
drivers have been processed, press Enter and
9 ATTO Technology Inc. ATTO ExpressSAS Host Adapter Installation and Operation Manual
proceed with the rest of the Windows
Installation procedure.
Note
When Windows begins copying files to your
hard disk, you will again be prompted to
insert the ExpressSAS installation disk
Install a fresh copy of Windows Vista
1 Start Windows setup using the instructions
provided with Windows.
2Select custom installation
3 In the Where do you want to install
Windows? window, click Load Driver.
4 Insert media containing the ExpressSAS driver
package.
5 Click OK.
6 Windows Setup searches for drivers matching
devices in your system. If the ExpressSAS
adapter is not listed in the Select the driver to
be installed list, click Browse to locate the
Mac OS X driver update
driver. Select the ExpressSAS adapter from the
list and click Next to install the driver.
7 Your SAS/SATA devices are listed in the next
window. Remove the ExpressSAS installation
media.
8 Select and configure a partition for installing
Windows.
9 Click Next.
10 Finish Windows installation using the
instructions provided with Windows.
Note
When Windows begins copying files to your
hard disk, you are asked to insert the
ExpressSAS installation disk (and any other
vendor-supplied disks you used during
custom installation). This is normal. The first
time you inserted the disks, Windows loaded
the drivers into memory; the second time
Windows copied the driver to your hard disk
1 Extract the latest version of the device driver file
to your desktop.
2 Double click the installer icon and follow the on
screen prompts.
Linux driver update
Note
You must have kernel header files for the
appropriate kernel installed.
You must be logged in as
1 At the command prompt type rmmod esasraid
2 Download the appropriate version of the device
driver from the ATTO website.
root
.
3 Reboot your system for the changes to take
effect.
3 At the command prompt, extract the file using
the command tar -xfz <filename.tgz>
4 Enter the directory created in the above step
and type make install to overwrite any
previously-installed driver.
5 Start the driver by typing modprobe esasraid
10
5 Troubleshooting
This chapter contains solutions for the most common problems you might encounter. If you need
additional assistance, please refer to the ATTO Technology web site (
ATTO Technology authorized representative.
www.attotech.com
) or contact an
General suggestions
• Check each cable connection on every device.
• Verify all cables are in proper working condition.
Loose or broken cables are often the cause of
errors or problems.
• Check that devices are plugged into an AC outlet
and are turned on before you add power to your
computer.
• Ensure you have the latest driver for your
operating system and that the driver is installed
(refer to Install drivers
• Ensure the ExpressSAS adapter is installed
properly in the computer (refer to Install
hardware on page 5).
on page 3).
If the RAID adapter is not accessible
1 Open the ATTO Configuration Tool from the
ATTO Utilities CD or download from the ATTO
web site. Refer to the ATTO Utilities Installation
and Operation Manual for additional
information.
2 If the adapter does not appear in the Device
Listing, make sure it is properly seated in the
PCI slot.
a. Remove power from the PC.
b. Remove the case.
c. Check the PCI slot.
d. Replace the case.
e. Apply power.
Note
If it is properly seated and devices are still
not accessible, contact an ATTO
Technology authorized representative.
3 Verify the driver is loaded.
a. Click on the adapter name in the
Device Listing to view the Basic Info
screen.
b. If the Driver Information section
indicates Unknown: driver not
loaded, reinstall the driver. Refer to
Install drivers
c. If reinstalling the driver does not fix the
problem, contact an ATTO authorized
representative.
4 Reset the NVRAM for all channels to defaults
and reboot. If the problem persists, contact an
ATTO authorized representative.
Note
When calling ATTO Technical Support,
please have a printout of the IOreg listing
and output from the Apple System Profiler
available.
on page 3.
11 ATTO Technology Inc. ATTO ExpressSAS Host Adapter Installation and Operation Manual
12
Appendix A Standards and compliances
The equipment described in this manual generates and uses radio frequency energy. The Technical Specification
sheet for a particular ATTO ExpressSAS RAID adapter list certifications for that model.
FCC standards: radio and television interference
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment
and receiver
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is
connected
• Consult the dealer or an experienced radio/TV
technician for help
Canadian standards
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
European standards
Declaration of Conformity
This following statement applies to the ATTO ExpressSAS RAID adapter.
This device has been tested in the basic operating configuration and found to be compliant with the
following European Union standards: Application of Council Directive: 89/336/EEC
Standard(s) to which conformity is declared: EN55024:2002; EN55022:2002 CLASS B
This Declaration will only be valid when this product is used in conjunction with other CE approved
devices and when the entire system is tested to the applicable CE standards and found to be compliant.
ATTO ExpressSAS cards comply with Directive 2002/95/EC on the
Restriction of the Use of Hazardous Substances in Electrical and Electronic
Equipment (RoHS). Contact your ATTO representative regarding RoHS
compliant products
i ATTO Technology Inc. ATTO ExpressSAS Host Adapter Installation and Operation Manual
Appendix B Contact ATTO Technology, Inc.
Customer service, sales information and technical support are available by phone Monday through Friday,
Eastern Standard Time 8:00 a.m. to 8:00 p.m., or by e-mail and web site 24-hours a day.
ATTO Technology, Inc.
155 CrossPoint Parkway
Amherst, New York 14068
(716) 691-1999 • voice
(716) 691-9353 • fax
http://www.attotech.com
ATTO Technology can also be reached via e-mail at the following addresses:
Sales Support: sls@attotech.com
Technical Support: techsupp@attotech.com
ii
Appendix
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