ATTO Technology FastFrame NQ41, FastFrame NS12, FastFrame NS11, FastFrame NT12, FastFrame NT11 Installation And Operation Manual

ATTO FastFrame™ Network Interface Card

Installation and Operation Manual

FastFrame NQ41

40Gb Single Port PCIe 3.0 Network Interface Card

FastFrame NQ42

40Gb Dual Port PCIe 3.0 Network Interface Card

FastFrame NS12

10GbE Dual Port PCIe 2.0 Network Interface Adapter

FastFrame NS11

10GbE Single Port PCIe 2.0 Network Interface Adapter

FastFrame NT12

10GBASE-T Dual Port PCIe 2.0 Network Interface Adapter

FastFrame NT11

10GBASE-T Single Port PCIe 2.0 Network Interface Adapter

© 2019 ATTO Technology, Inc. All rights reserved. All brand or
product names are trademarks of their respective holders. No
part of this manual may be reproduced in any form or by any
means without the express written permission of ATTO
Technology, Inc.

4/2019 PRMA-0437-000MD

Table of Contents

1 ATTO FastFrame Ethernet Features & Overview ....................................................................................................................... 5

Getting Started ...................................................................................................................................................................................... 5

FastFrame NQ42 Adapter ...................................................................................................................................................................... 6

Technical specifications ..................................................................................................................................................................... 6

Ethernet features .............................................................................................................................................................................. 6

Host bus specifications ...................................................................................................................................................................... 6

Environmental & physical specifications ........................................................................................................................................... 6

External connectivity ......................................................................................................................................................................... 6

Software specifications ..................................................................................................................................................................... 6

FastFrame NQ41 Adapter ...................................................................................................................................................................... 7

T

echnical specifications ..................................................................................................................................................................... 7

Ethernet features .............................................................................................................................................................................. 7

Host bus specifications ...................................................................................................................................................................... 7

Environmental & physical specifications ........................................................................................................................................... 7

External connectivity ......................................................................................................................................................................... 7

Software specifications ..................................................................................................................................................................... 7

FastFrame NS12 Adapter ....................................................................................................................................................................... 8

Technical specifications ..................................................................................................................................................................... 8

Ethernet features .............................................................................................................................................................................. 8

Host bus specifications ...................................................................................................................................................................... 8

Environmental & physical specifications ........................................................................................................................................... 8

External connectivity ......................................................................................................................................................................... 8

Software specifications ..................................................................................................................................................................... 8

FastFrame NS11 Adapter ....................................................................................................................................................................... 9

Technical specifications ..................................................................................................................................................................... 9

Ethernet features .............................................................................................................................................................................. 9

Host bus specifications ...................................................................................................................................................................... 9

Environmental & physical specifications ........................................................................................................................................... 9

External connectivity ......................................................................................................................................................................... 9

Software specifications ..................................................................................................................................................................... 9

FastFrame NT12 Adapter ..................................................................................................................................................................... 10

Technical specifications ................................................................................................................................................................... 10

Ethernet features ............................................................................................................................................................................ 10

Host bus specifications .................................................................................................................................................................... 10

Environmental & physical specifications ......................................................................................................................................... 10

External connectivity ....................................................................................................................................................................... 10

Software specifications ................................................................................................................................................................... 10

FastFrame NT11 Adapter ..................................................................................................................................................................... 11

Technical specifications ................................................................................................................................................................... 11

Ethernet features ............................................................................................................................................................................ 11

Host bus specifications .................................................................................................................................................................... 11

Environmental & physical specifications ......................................................................................................................................... 11

External connectivity ....................................................................................................................................................................... 11

Software specifications ................................................................................................................................................................... 11

Selection guide: FastFrame adapters

..................................................................................................................................................... 12

2 Driver Installation ................................................................................................................................................................... 14

Windows

............................................................................................................................................................................................... 14

Linux

..................................................................................................................................................................................................... 14

FreeBSD

................................................................................................................................................................................................ 15

macOS

.................................................................................................................................................................................................. 15

3 Hardware Installation ............................................................................................................................................................. 16

System requirements ...................................................................................................................................................................... 16

MAC address ................................................................................................................................................................................... 16

Installation

....................................................................................................................................................................................... 16

Bracket Details

...................................................................................................................................................................................... 17

Board Details

........................................................................................................................................................................................ 19

4 Troubleshooting ...................................................................................................................................................................... 22

General suggestions ............................................................................................................................................................................ 22

Windows .............................................................................................................................................................................................. 22

Linux .................................................................................................................................................................................................... 22

macOS .................................................................................................................................................................................................. 22

Appendix A Glossary ....................................................................................................................................................................... 23

Appendix B Standards and Compliances .......................................................................................................................................... 26

FCC standards: radio and television interference ............................................................................................................................... 26

Canadian standards

.......................................................................................................................................................................... 26

European standards

.......................................................................................................................................................................... 26

Japanese standards

........................................................................................................................................................................... 26

Compliances

...................................................................................................................................................................................... 27

Appendix C Safety, Warranty .......................................................................................................................................................... 28

Safety

............................................................................................................................................................................................... 28

Installation

....................................................................................................................................................................................... 28

Operation

......................................................................................................................................................................................... 28

ATTO Technology, Inc. Limited Warranty ............................................................................................................................................ 28

1 ATTO FastFrame Ethernet Features & Overview

FastFrame Ethernet NICs provide flexible and scalable LAN connectivity.

Built on industry-leading Intel® silicon for universal usability,
ATTO FastFrame NICs lead in high performance I/O
connectivity for macOS environments while offering broad
support for Windows and Linux server and workstation
operating systems. They provide reliable, inexpensive, fast
network access to block storage via iSCSI, with lossless
Ethernet (CEE) and Data Center Bridging (DCB) for improved
iSCSI quality of service. ATTO FastFrame NICs comprise a full
range of products for flexible design—single, dual, and quad­port configurations, as well as support for Direct Attach
Copper.

ATTO FastFrame NICs operate with existing structured
shielded or unshielded twisted pair copper cabling familiar to
network professionals.

Strong reseller & OEM programs plus exceptional support
provided by ATTO make the FastFrame line of NICs the choice
for system builders seeking a lasting footprint in storage­intensive and data center markets.

Extensively tested and optimized by ATTO for high­performance in Media & Entertainment applications, as well
as applications with similar profiles such as medical imaging,
and oil & gas 10GbE cards, ports & cabling are backwards
compatible to Gig-E for staged upgrades or future-proofing—
and you can run 10GBASE-T NICs with Cat6a cabling that’s
already in place

30% lower power rating means lower energy costs, lower
data center maintenance fees, and less heat to dissipate.

Getting Started

In general, to install the ATTO Network Interface Adapter, you
must:

1. Ensure you have the equipment and software you need

for the installation:

FastFrame NIC

A computer with an available expansion slot

Install your FastFrame NIC into a PCIe 2.0 or PCIe 3.0

(NQ41 and NQ42) x8 expansion slot for best performance

Cables

http://www.atto.com/products/cable-finder/

2. Install drivers for your operating system. Refer to Driver

Installation.

3. Install the FastFrame Adapter. Refer to Hardware

Installation.

4. Attach your NIC to a switch or server using an ATTO

recommended cables and QSFPs:

Optical (NQ41, NQ42)

CBL_-0130-001 (1m)
CBL_-0128-003 (3m)
CBL_-0310-005 (5m)
CBL_-0310-020 (20m)
QSFP-0040-R00 40Gb/s, QSFP, MPO 850nm, up to 30m

Optical (NS12, NS11)

CBL-LCLC-R03 (3 Meter)
CBL-LCLC-R10 (10 Meter)

10GBASE-T (NT12, NT11)

CAT6a

FastFrame NQ42 Adapter

The ATTO comprehensive line of FastFrame 40-Gigabit Ethernet products includes dual port models to provide added connectivity for
users in a wide variety of applications and enhancing support for additional streams of video in media and entertainment
applications, and provides the high-quality and high-performance experience ATTO customers are accustomed to.

The FastFrame NQ42 QSFP+ NIC is best suited for users interested in utilizing qualified, high-quality pluggable optical QSFP+
transceivers providing connectivity distances of up to 30m. As a bonus, ATTO FastFrame models which support optical QSFP+
transceivers come with QSFP+s

Technical specifications

Simultaneously supports multiple networking and

storage protocols: TCP/IP, iSCSI

Supports Data Center Bridging; Priority-based Flow

Control (PFC), Enhanced Transmission Selection (ETS)
and DCB Exchange
(DCBX) protocol

Up to 40Gb/s throughput per port

High-performance x8 PCIe 3.0 bus

Ethernet features

Data rate per port: 40Gb/s, 10Gb/s

Jumbo frame support up to 9,000 bytes

Tx/Rx IP, TCP & UDP checksum offloading (IPv4, IPv6)

capabilities, Transmission control protocol (TCP), User
datagram protocol
(UDP), Internet protocol (IP)

Large send offloads (LSO)

Host bus specifications

PCI Express 3.0 (1.1 and 2.0 compatible) through a x8

edge connector

PCIe Base 3.0 compliant

2.5, 5.0, or 8.0GT/s link rate x8

Auto-negotiates to x8, x4, x2, x1

Support for MSI/MSI-X mechanisms

Environmental & physical specifications

Length: 5.6 inches
Height: 2.71 inches
Operating temperature: 0 to 55º C (32 to 131º F)
Storage temperature: -40 to 70º C (-40 to 158º F)
Relative humidity: 90%
Power draw 7.69 W
RoHS compliant

External connectivity

Easy to install full height connection bracket
External LEDs indicate link and activity
Two pluggable optical QSFP+ modules included

Software specifications

Microsoft® Windows Server®
Microsoft Windows®
macOS®
Linux®

FastFrame NQ41 Adapter

T

echnical specifications

Simultaneously supports multiple networking and

storage protocols: TCP/IP, iSCSI

Supports Data Center Bridging; Priority-based Flow

Control (PFC), Enhanced Transmission Selection (ETS)
and DCB Exchange
(DCBX) protocol

Up to 40Gb/s throughput per port

High-performance x8 PCIe 3.0 bus

Ethernet features

Data rate per port: 40Gb/s, 10Gb/s

Jumbo frame support up to 9,000 bytes

Tx/Rx IP, TCP & UDP checksum offloading (IPv4, IPv6)

capabilities, Transmission control protocol (TCP), User
datagram protocol (UDP),
Internet protocol (IP)

Large send offloads (LSO)

Host bus specifications

PCI Express 3.0 (1.1 and 2.0 compatible) through an x8

edge connector

PCIe Base 3.0 complaint

2.5, 5.0, or 8.0GT/s link rate x8
Auto-negotiates to x8, x4, x2, x1
Support for MIS/MSI-X mechanisms

Environmental & physical specifications

Length: 5.6 inches
Height: 2.71 inches
Operating temperature: 0 to 55º C (32 to 131º F)
Storage temperature: -40 to 70º C (-40 to 158º F)
Relative humidity: 90%
Power draw 7.69 W
RoHS compliant

External connectivity

Easy to install full height connection bracket;
External LEDs indicate link and activity
One pluggable optical QSFP+ modules included

Software specifications

Microsoft® Windows Server®
Microsoft Windows®
macOS®
Linux®

FastFrame NS12 Adapter

Technical specifications

Simultaneously supports multiple networking and

storage protocols: TCP/IP, iSCSI

Supports Data Center Bridging; Priority-based Flow

Control (PFC), Enhanced Transmission Selection (ETS)
and DCB Exchange (DCBX) protocol

Up to 10Gb/s throughput per port

High-performance x8 PCIe 2.0 bus

Ethernet features

• Data rate per port: 10Gb/s, 1Gb/s

• Jumbo frame support up to 9,000 bytes

• Tx/Rx IP, TCP & UDP checksum offloading (IPv4, IPv6)

capabilities, Transmission control protocol (TCP), User
datagram protocol (UDP), Internet protocol (IP)

• Large send offloads (LSO, TSO, and RSC)

Host bus specifications

• x8 mechanical and x8 electrical PCI Express interconnect

• Conforms to PCI Express Base Spec 2.0

• Conforms to PCI Express CEM Spec 2.0

• PCI Hot Plug spec 1.0

Environmental & physical specifications

Length: 5.6 inches
Height: 2.71 inches
Operating temperature: 0 to 55 ºC (32 to 131 ºF)
Storage temperature: -40 to 70 ºC (-40 to 158 ºF)
Relative humidity: 10 to 90% non-condensing

5.9 W (typical)
100 lf/m (minimum) airflow recommended
RoHS compliant

External connectivity

Easy to install full height connection bracket; low-

profile bracket included in finished goods packaging

External LEDs for on-line and speed status for each

port

Two pluggable optical LC SFP+ modules

Software specifications

Microsoft® Windows Server®
Microsoft Windows®
macOS®
Linux®

FastFrame NS11 Adapter

Technical specifications

Simultaneously supports multiple networking and

storage protocols: TCP/IP, iSCSI

Supports Data Center Bridging; Priority-based

Flow Control (PFC), Enhanced Transmission Selection

(ETS) and DCB Exchange
(DCBX) protocol

Up to 10Gb/s throughput per port

High-performance x8 PCIe 2.0 bus

Ethernet features

Data rate per port: 10Gb/s, 1Gb/s

Jumbo frame support up to 9,000 bytes

TSO, RSC, Tx/Rx IP, TCP & UDP checksum offloading

(IPv4, IPv6) capabilities, Transmission control protocol
(TCP), User datagram protocol (UDP), Internet protocol
(IP)

Large send offloads (LSO)

Descriptor ring and queue management optimizations

Host bus specifications

x8 mechanical and x8 electrical PCI

Express interconnect

Conforms to PCI Express Base Spec 2.0

Conforms to PCI Express CEM Spec 2.0

PCHI Hot Plug spec 1.0

Environmental & physical specifications

Length: 5.6 inches
Height: 2.71 inches
Operating temperature: 0 to 55 ºC (32 to 131 ºF)
Storage temperature: -40 to 70 ºC (-40 to 158 ºF)
Relative humidity: 10 to 90% non-condensing

4.7 W (typical)
100 lf/m (minimum) airflow recommended
RoHS compliant

External connectivity

Easy to install full height connection bracket; low-

profile bracket included in finished
goods packaging

External LEDs for on-line and speed status for each

port

Pluggable optical LC SFP+ module included

Software specifications

Microsoft® Windows Server®
Microsoft Windows®
macOS®
Linux

FastFrame NT12 Adapter

Technical specifications

Intel X540 10GBASE-T Ethernet Controller

Simultaneously supports multiple networking and

storage protocols: TCP/IP, iSCSI

Supports Data Center Bridging; Priority-based

Flow Control (PFC), Enhanced Transmission Selection

(ETS) and DCB Exchange
(DCBX) protocol

Up to 10Gb/s throughput per port

High-performance x8 PCIe 2.0 bus

Ethernet features

Data rate per port: 10Gb/s, 1Gb/s, 100Mb/s

Jumbo frame support up to 9,000 bytes

TSO, RSC, Tx/Rx IP, TCP & UDP checksum offloading

(IPv4, IPv6) capabilities, Transmission control protocol
(TCP), User datagram protocol (UDP), Internet protocol
(IP)

Large send offloads (LSO)

Descriptor ring and queue

management optimizations

Host bus specifications

x8 mechanical and x8 electrical PCI

Express 2.0 interconnect

Backward compatible with PCI Express 1.1

Supports PCI Express Base Spec 2.0

Supports PCI Express CEM Spec 2.0

Environmental & physical specifications

Length: 5.6 inches
Height: 2.71 inches
Operating temperature: 0 to 55 ºC (32 to 131 ºF)
Storage temperature: -40 to 70 ºC (-40 to 158 ºF)
Relative humidity: 10 to 90% non-condensing

13.6W (typical)
200 lf/m (minimum) airflow recommended
RoHS compliant

External connectivity

Easy to install full height connection bracket; low-

profile bracket included in finished goods packaging

External LEDs for link speed and activity

for each port

Compatible with CAT-7, CAT-6a, and CAT-6 Ethernet

cables for 10GBASE-T connections and CAT-5e for
1000BASE-T and
100BASE-TX connections

Software specifications

Microsoft® Windows Server®
Microsoft Windows®
macOS®
Linux

FastFrame NT11 Adapter

Technical specifications

Simultaneously supports multiple networking and

storage protocols: TCP/IP, iSCSI

Supports Data Center Bridging; Priority-based Flow

Control (PFC), Enhanced Transmission Selection (ETS)
and DCB Exchange (DCBX) protocol

Up to 40Gb/s throughput per port

High-performance x8 PCIe 3.0 bus

Ethernet features

Data rate per port: 40Gb/s, 10Gb/s

Jumbo frame support up to 9,000 bytes

Tx/Rx IP, TCP & UDP checksum offloading (IPv4, IPv6)

capabilities, Transmission control protocol (TCP), User
datagram protocol (UDP),
Internet protocol (IP)

Large send offloads (LSO)

Host bus specifications

PCI Express 3.0 (1.1 and 2.0 compatible) through an x8

edge connector

PCIe Base 3.0 complaint

2.5, 5.0, or 8.0GT/s link rate x8

Auto-negotiates to x8, x4, x2, x2

Support for MIS/MSI-X mechanisms

Environmental & physical specifications

Length: 5.6 inches
Height: 2.71 inches
Operating temperature: 0 to 55º C (32 to 131º F)
Storage temperature: -40 to 70º C (-40 to 158º F)
Relative humidity: 90%
Power draw 7.69 W
RoHS compliant

External connectivity

Easy to install full height connection bracket;
External LEDs indicate link and activity
One pluggable optical QSFP+ modules included

Software specifications

Microsoft® Windows Server®
Microsoft Windows®
macOS®
Linux®

Selection guide: FastFrame adapters

Product Features

FFRM-NQ41

FFRM-NQ42

FFRM-NS12

FFRM-NS11

FFRM-NT12

FFRM-NT11

Ports 1 2 2 1 2 1

Maximum

Transfer Rate (Full

Duplex)

10GB/s

20GB/s

5GB/s

2.5GB/s

5GB/s

2.5GB/s

Bus type

PCIe 3.0

PCIe 3.0

PCIe 2.0

PCIe 2.0

PCIe 2.0

PCIe 2.0

Bus characteristics

8 lane

8 lane

8 lane

8 lane

8 lane

8 lane

Optical/Copper interface

QSFP+ SR

QSFP+ SR

SFP+LC

SFP+ LC

RJ45

RJ45

Maximum cable length

See Chart

Below

See Chart

Below

See Chart

Below

See Chart

Below

See Chart

Below

See Chart

Below

Low profile form factor



    

Advanced Data

Streaming

(ADS™)

Technology













Windows® driver support

    



macOS® driver support

    



Linux® driver support

    



Cable length varies by interface and cable type.

Interface

Cable type

Max Distance

40Gb

Passive Copper

5m

40Gb

Active Fibre

30m

10GBASE-SR

62.5/125 μm multi-mode fiber (OM1)

26m

100BASE-SX

62.5/125 μm multi-mode fiber (OM1)

55m

10GBASE-SR

50/125 μm MMF (OM2)

82m

10GBASE-SR

Laser optimized 50/125 μm MMF (OM3)

300m

10GBASE-T

CAT-7

100m

10GBASE-T

CAT-6a

100m

10GBASE-T

CAT-6

55m

1000BASE-T

CAT-5e

100m

100BASE-TX

CAT-5e

100m

2 Driver Installation

Before installing your FastFrame adapter, you must configure your system to recognize it by installing drivers for your operating
system.

If you already have one or more FastFrame adapters installed and you are installing additional adapter(s), you do not need to perform any
of these procedures unless you are updating a previously installed driver. We strongly recommend downloading the latest drivers, available at
http://www.atto.com/downloads.php

Windows

Windows may utilize a new User Account Control Feature.
Because of this there may be additional confirmations that will need to
be performed to properly install the driver. These confirmations
normally consist of a dialog where the user has to give Windows
permission to perform an action. If you do not have the correct
privileges during this, you will be prompted for an actual user name
and password. You may need to contact your system administrator if
you do not have this information.

1. Power on your system and log in as the administrator or

a user with proper administrative privileges.

2. Go to https://www.attotech.com

3. Click on downloads

4. Register or log in if previously registered.

5. Click on Ethernet Adapters in the left dialog.

6. Navigate to your HBA model/family in the right dialog

and click on it.

7. Scroll down to and click the desired driver depending on

the operating system.

8. A download window appears. Choose Save File.

9. Double-click the downloaded file to extract and launch

the driver setup program.

10. Follow the on-screen instructions to complete the driver

installation.

11. Follow the on-screen instructions to complete the driver

installation

Linux

These steps assume a basic knowledge of Linux terminal
commands. You must also have the correct kernel header files for the
appropriate kernel already installed.

1. Power on your system and log in as the administrator or

a user with proper administrative privileges.

2. Go to https://www.atto.com/

3. Click on downloads

4. Register or log in if previously registered.

5. Click on Ethernet Adapters in the left dialog.

6. Navigate to your HBA model/family in the right dialog

and click on it.

7. Scroll down to and click the desired driver depending on

the operating system.

8. A download window appears. Choose

Save File.

9. After the download has completed, open the FastFrame

volume on the desktop.

10. Open the Linux folder.

11. Open the Drivers folder.

12. Copy the .tgz file to a temporary folder.

13. Open a terminal window and change the location of the

copied tgz.

14. Extract the file using the command tar -xfz

<filename.tgz>.

15. Change to the directory created above then run the

installer script ./install.sh.

FreeBSD

These steps assume a basic knowledge of FreeBSD
terminal commands. You must also have the correct kernal source files
for the appropriate kernel already installed.These steps also assume
the user has a GUI and internet browser installed, or an external
machine which can download the driver and transfer it to the
appropriate machine running a supported version of FreeBSD.

1. Power on your system and log in as the administrator or

a user with proper administrative privileges.

2. Go to https://www.atto.com/

3. Click on downloads

4. Register or log in if previously registered.

5. Click on Ethernet Adapters in the left dialog.

6. Navigate to your HBA model/family in the right dialog

and click on it.

7. Scroll down to and click the desired driver depending on

the operating system.

8. A download window appears. Choose Save File.

9. After the download has completed, open the FastFrame

volume on the desktop.

10. Open the FreeBSD folder.

11. Open the Drivers folder.

12. Copy the .tgz file to a temporary folder.

13. Open a terminal window and change the location of the

copied tgz.

14. Extract the file using the command tar -xfz

<filename.tgz>.

15. Change to the directory created above then run the

installer script ./install.sh.

macOS

1. Power on your system and log in as the administrator or

a user with proper administrative privileges

2. Go to https://www.atto.com/

3. Click on downloads.

4. Register or log in if previously registered.

5. Click on Ethernet Adapters in the left dialog. 6 Navigate

to your HBA model/family in the right dialog and click on
it.

6. Scroll down to and click the desired driver depending on

the operating system.

7. A download window appears. Choose Save File.

8. Launch the installer package.

9. Follow the on-screen instructions.

3 Hardware Installation

Install the ATTO FastFrame Adapter and attach your devices to it using the instructions below

Back up your system data before changing or installing

any hardware.

System requirements

The FastFrame Ethernet Adapter package contains the
following:

FastFrame Network Interface Adapter
QSFP+ Modules (NQ adapters only)
SFP+ Modules (NS adapters only)

If any of these items are missing, contact your ATTO

authorized sales representative.

To install and use the FastFrame Ethernet Adapter you will
need:

A computer with an available PCI Express expansion

slot

Install your FastFrame NIC into a PCIe 2.0 or PCIe 3.0

(NQ41 and NQ42) x8 expansion slot for best performance

The complete FastFrame Ethernet Adapter package

MAC address

FastFrame NICs are configured with a unique MAC address
designated by the Institute of Electrical and Electronic
Engineers. This address, stored in flash memory, allows the
system to recognize the FastFrame NIC as a unique part of
your configuration. The address is clearly marked on the back
of the adapter.

The MAC address assigned to an adapter is assigned to the
1st port of the adapter. If the adapter has more than one port

then the MAC address is incremented by and assigned to the
2nd port.

For example, for the NQ4Xseries, the assignment will be as
follows:

MAC address

MAC address + 1

MAC address + 2

MAC address + 3

Installation

FastFrame NICs contain components that are sensitive to
electrostatic discharge (ESD). ESD can cause damage to the FastFrame
host adapter. Please follow standard methods to avoid ESD.

For bracket installation, please see the bracket installation
guide included in your NIC product package.

1. Install the latest drivers. Refer to Driver Installation.

2. Power down the computer and unplug the computer

from all power sources.

3. Open the case.

4. Remove the cover bracket from the PCI Express slot

(v1.1a or later).

5. Install the FastFrame NIC host adapter in any open PCI

Express expansion slot. If you have questions about how
to install an expansion card in your system, consult your
computer's documentation.

The FastFrame adapters fit into x8 or x16 mechanical

PCI Express slots.

6. Repeat step 4 through 5 for each adapter you want to

install.

7. Close the case on the computer and power it up.

Bracket Details

Exhibit 1 FFRM-NQ42 Dual-Port Bracket

Exhibit 2 FFRM-NQ41 Single-Port Bracket

Exhibit 3 FFRM-NS12 Full & Low Profile Bracket

Exhibit 4 FFRM-NS11 Full & Low Profile Bracket

Exhibit 5 FFRM-NT12 Full & Low Profile Bracket

Exhibit 6 FFRM-NT11 Full & Low Profile Bracket

Board Details

Exhibit 7 FFRM-NQ42 board

Exhibit 8 FFRM-NQ41 board

Exhibit 9 FFRM-NS12 board

Exhibit 10 FFRM-NS11 board

Exhibit 11 FFRM-NT12 board

Exhibit 12 FFRM-NT11 board

4 Troubleshooting

This chapter contains solutions for the most common problems you might encounter. If you need additional assistance, please r efer
to the ATTO Technology website, www.atto.com, or contact an authorized ATTO Technology representative.

General suggestions

Check each cable connection on every device.
Verify all cables are in proper working condition. Loose

or broken cables are often the cause of errors or
problems.

Check that connected devices are plugged into an AC

outlet and are turned on before you add power to your
computer.

Windows

If working properly the NIC should appear in the

Device Manager.

If the FastFrame NIC does not appear under the

Network Adapters:

1. Remove power from the PC.

2. Open the case.

3. Check that the FastFrame NIC adapter is properly seated

in the PCI slot.

4. Replace the case and apply power.

If the adapter has been identified but there is an

exclamation point (!) on the listing:

1. Right click on the listing and select Uninstall.

2. Reload the driver (see Driver Installation).

3. Reboot the system and repeat the installation process.

If problems persist, contact your authorized ATTO

Technology representative.

Linux

1. Verify the FastFrame driver is loaded with the lsmod

command. If lsmod does not show the driver, refer to the
installation instructions to install and load the driver in

Driver Installation.

2. Check the system log with the command dmesg. The

FastFrame driver creates status messages during

initialization. Make sure that all installed cards are
properly detected and initialized.

Advanced users only. Modify the driver makefile to
enable debugging information. Upon loading, the FastFrame driver
displays detailed debugging information which may help troubleshoot
the problem.

macOS

1. Open the ATTO ConfigTool by downloading it from the

ATTO website. Refer to the ATTO Utilities Installation and
Operations Manual for additional information.

2. If the adapter does not appear in the System Profiler,

make sure the card is seated properly in the PCIe slot.

a. Shut down and remove power from the Mac.
b. Remove the side of the case.
c. Check the PCIe slot
d. Replace the side of the case.
e. Apply power

If the Fastframe adapter is properly seated and devices
are still not accessible check the cable to verify the link light is
illuminated. If not contact an authorized ATTO representative.

3. Verify the driver is loaded.

a. Click on the adapter name in the Device Listing to

view the Basic Info screen.

b. If the Driver Information section indicates

Unknown: driver not loaded, reinstall the driver.
Refer to Driver Installation.

c. If reinstalling the driver does not fix the problem,

contact an authorized ATTO representative.

4. Reset the NVRAM for all channels to defaults and reboot.

If the problem persists, contact an authorized ATTO
representative.

When calling ATTO Technical Support please have a
printout of the IOreg listing, Apple System Profiler, Serial number of
the adapter, and what driver and firmware that is currently loaded in
your Apple computer.

Appendix A Glossary

Some terms used in the Fibre Channel industry are defined below. More information is available through the ATTO Technology
website (www.atto.com), the Fibre Channel Industry Association (www.fibrechannel.com), Cern (www.cern.ch), the Storage Area
Networking Industry Association ( (www.snia.org), the Fibre Channel Consortium (www.iol.unh.edu/consortiums, click on FC) and the
Ethernet Alliance (http://www.ethernetalliance.org/).

Term

Definition

ANSI

American National Standards Institute

BER

Bit Error Rate: a measure of transmission accuracy; the ratio of bits received in error to bits sent

bit

Smallest unit of data a computer can process: a single binary digit with a value of either 0 or 1

bus

A collection of unbroken signal lines used to transmit information from one part of a computer system to
another; taps on the lines connect devices to the bus

byte

An ordered set of 8 bits

channel

A point-to-point link which transports data from one point to another

CPU

Central Processing Unit: the portion of the computer that actually performs computations

CRC

Cyclic Redundancy Check: an error-correcting code which calculates a numeric value for received and
transmitted data; if no error has occurred during transmission, the CRC for both received and transmitted
data should be the same

device driver

A program that allows a microprocessor to direct the operation of a peripheral device

DMA

Direct Memory Access: a way to move data from a storage device directly to RAM without using the CPU’s
resources

DMA bus master

Allows a peripheral to control the flow of data to and from system memory by block as opposed to allowing
the processor to control the data by bytes (PIO or programmed I/O)

fabric

A Fibre Channel switch of two or more Fibre Channel switches interconnected to physically transmit data
between any two N Ports on the switch or switches

FC

Fibre Channel

FCF

Fibre Channel Forwarder

FCoE

Fibre Channel over Ethernet

frame

An indivisible unit for transfer of information in Fibre Channel

frame header

The first field in the frame containing the address and other control information about the frame

full-duplex

A communication protocol which allows transmission in both directions at the same time

half duplex

A communication protocol which allows transmission in both directions, but only one
direction at a time

host

A processor, usually a CPU and memory, which communicates with devices over an interface

initiator device

A component which originates a command

LED

Light-emitting diode: a type of diode that emits light when current passes through it; visible LEDs are used as
indicator lights on all sorts of electronic devices

LUN

Logical Unit Number: an identifier for a logical unit (0-7)

MAC

Media Access Controller

MAC Address

A unique address assigned to an ethernet device

multi-mode fiber

An optical fiber which can carry several beams of light at once

N_port

A port attached to a node used with point to point or fabric configurations

originator

An initiating device; a component which originates a command

parity checking

A method which verifies the accuracy of data transmitted over the SCSI bus by adding one bit in the transfer
to make the sum of all the bits either odd or even (for odd or even parity); an error message occurs if the sum
is not correct

PCI

Peripheral Component Interconnect. Allows peripherals to be connected directly to computer memory,
bypassing the slower ISA and EISA busses

point-to-point

A topology where two ports communicate

port

An access point in a device: see N_port, NL_port, etc.

port address

Also port number; the address, assigned by the PCI bus, through which commands are sent to a host adapter
board

port number

See port address

receiver

The ultimate destination of data transmission; a terminal device

scatter/gather

A device driver feature which allows the host adapter to modify a transfer data pointer so that a single host
adapter can access many segments of memory, minimizing interrupts and transfer overhead

SAS

Serial Attached SCSI: a serial SCSI bus technlogy anod point to point architecture for connecting host bus
adapters to storage devices

SATA

Serial AT Attachment: a serial ATA bus technology and point to point architecture for connecting host bus
adapters to storage devices

scatter/gather

A device driver feature which allows the host adapter to modify a transfer data pointer so that a single host
adapter can access many segments of memory, minimizing interrupts and transfer overhead

SCSI

Small Computer Systems Interface: a processor-independent standard for system-level interface between a
computer and intelligent devices including hard disks, floppy disks, CD-ROM,
printers, scanners, etc.

single-mode fiber

An optical fiber with a small core which supports one wavelength (ray of light); the core radius is nearly equal
to the wavelength of the source

SNMP

Simple Network Management Protocol: a standard for monitoring network-attached devices

topology

Logical layout of the parts of a computer system or network and their interconnections

transceiver

A transmitter/receiver module

transfer rate

The rate at which bytes or bits are transferred, as in megabytes or gigabits per second

Appendix B Standards and Compliances

FCC standards: radio and television interference

This equipment has been tested and found to comply with the limits for a Class B digital device (NQ41 and
NQ42 are Class A), pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed
and used in accordance with the instruction manual, may cause interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:

Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected
Consult the dealer or an experienced radio/TV technician for help

Canadian standards

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

European standards

Declaration of Conformity

This following statement applies to the FastFrame CNA host adapter.

This device has been tested in the basic operating configuration and found to be compliant with the following European Union
standards: Application of Council Directive: 2004/108/EC Standard(s) to which conformity is declared: EN55024:1998 +A1:2001
+A2:2003; EN55022:2006 +A1:2007 CLASS B.

This Declaration will only be valid when this product is used in conjunction with other CE approved devices and when the entire
system is tested to the applicable CE standards and found to be compliant

Japanese standards

Voluntary Control Council for Interference by Information Technology Equipment (VCCI, Japan)

This is a Class B product based on the standard of the Voluntary Control Council for Interference from Information Technology
Equipment (VCCI). If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install
and use the equipment according to the instruction manual.

Compliances

ATTO FastFrame cards comply with Directive 2011/65/EU on the Restriction of the Use of Hazardous Substances in

Electrical and Electronic Equipment (RoHS). Contact your ATTO representative regarding RoHS compliant products.

The FastFrame family of adapters take the following RoHS exemptions:

7(a) - Lead in high melting temperature type solders (i.e. lead based alloys containing 85% by weight or more lead).

7(c)-I - Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, (e.g.
piezoelectronic devices, or in a glass or ceramic matrix compound).

13(a) - Lead in white glasses used for optical applications.

15 - Lead in solders to complete a viable electrical connection between semiconductor die and carrier within integrated circuit flip
chip packages.

Appendix C Safety, Warranty

All ATTO host adapter products have been tested to meet applicable safety standards when operated in proper electrical and th ermal
environments.

Safety

Please review the specifications for your specific host adapter before installing and operating it in any computer system to ensure
compatibility.

Installation

Before installing an ATTO host adapter product into your computer system, unplug the computer from its electrical power source
and allow adequate time for electrical discharge and the internal components to cool down before removing the computer system
cover. This will decrease the risk of personal injury from electrical shock or touching the hot surface of an electrical component.
Once an ATTO host adapter is installed in a computer system, the computer cover must be reinstalled properly before turning the
computer system back on.

Operation

ATTO host adapters require adequate cooling to function properly. If you have any questions as to the airflow provided by your
computer system, please refer to your computer system manual or contact your computer system manufacturer.

To facilitate proper air circulation, ATTO host adapters should never be operated in a computer system without the cover installed
or with an inoperable fan as this may cause safety or thermal problems which could damage the ATTO host adapter and void the
warranty.

ATTO Technology, Inc. Limited Warranty

ATTO Technology, Inc. (“ATTO”) warrants to the original purchaser of this product (“Product”) that the Product is free from defects
in material and workmanship for the term described for this specific Product on ATTO's website (www.attotech.com). ATTO's liability
shall be limited to replacing or repairing any defective product at ATTO's option. There is no charge for parts or labor if ATTO
determines that this product is defective.

PRODUCTS WHICH HAVE BEEN SUBJECT TO ABUSE, MISUSE, ALTERATION, NEGLECT, OR THOSE PRODUCTS THAT HAVE BEEN
SERVICED, REPAIRED OR INSTALLED BY UNAUTHORIZED PERSONNEL WILL NOT BE COVERED UNDER THIS WARRANTY. DAMAGE
RESULTING FROM INCORRECT CONNECTION OR AN INAPPROPRIATE APPLICATION OF THIS PRODUCT SHALL NOT BE THE
RESPONSIBILITY OF ATTO. LIABILITY UNDER THIS LIMITED WARRANTY IS LIMITED TO ATTO PRODUCT(S). DAMAGE TO OTHER
EQUIPMENT CONNECTED TO ATTO PRODUCT(S) IS THE CUSTOMER'S RESPONSIBILITY. THIS LIMITED WARRANTY IS MADE IN LIEU OF
ANY OTHER WARRANTIES, EXPRESS OR IMPLIED. ATTO DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. TO THE EXTENT IMPLIED WARRANTIES CANNOT BE EXCLUDED, SUCH IMPLIED WARRANTIES ARE
LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD APPLICABLE TO THE PRODUCT. BECAUSE SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE DURATION OF IMPLIED WARRANTIES, THE ABOVE MAY NOT BE APPLICABLE.
ATTO'S RESPONSIBILITY TO REPAIR OR REPLACE A DEFECTIVE PRODUCT IS THE SOLE AND EXCLUSIVE REMEDY PROVIDED TO THE
CUSTOMER FOR BREACH OF THIS WARRANTY.

ATTO IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY DATA, PROGRAMS OR ANY MEDIA. THE PRODUCTS ARE NOT
INTENDED FOR USE IN: (I) MEDICAL DEVICES OR THE MEDICAL FIELD; OR (II) USE IN RUGGED APPLICATIONS.ATTO IS NOT LIABLE FOR
ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, IRRESPECTIVE OF WHETHER ATTO HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. NO ATTO DEALER, AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY MODIFICATION,
EXTENSION OR ADDITION TO THIS WARRANTY. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.