AT&T WI500Q, TC, s9643 User Manual

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AT&T

MERLIN™

COMMUNICATIONS SYSTEM

ADMINISTRATION MANUAL:

MODELS 1030 AND 3070

WITH FEATURE MODULE 1 999-504-137IS

Your

MERLIN™

available only with much larger systems. In addition to all the conveniences you have come to expect from your business telephones, the coms at every telephone, return of unanswered calls to an attendant, and several forms of backup call coverage, to name just a few of its advantages. You can even choose different features for each telephone, and change them when necessary, to make sure that the telephone meets the needs of the person using it.

This manual is for the use of the person in charge of overseeing the initial setting

up and the day-to-day operation of the

features and provides instructions for assigning them so that you can customize the

MERLIN

system to best suit your own environment.

communications system gives you telephone service previously

MERLIN

system. It describes the system

system provides inter-

MERLIN

Fixed Features Custom Features Optional Features and Equipment Important Information for Administrators

Arranging Your Outside Lines: Pooled or Square

The Administrator/Attendant Console

Customizing Your MERLIN System

The Forms and Labels You Need Customizing Sequence

The Control Unit Setting Your Control Unit Administering Your System at the Administrator/Attendant Console

Specifying Touch-Tone or Rotary Dialing Creating a Line Pool Assigning Individual Lines and Call Restrictions to Voice Terminals Establishing Night Service

Programming Voice Terminals for Office Priorities

Assigning Line Ringing for Incoming Calls Assigning Cover Buttons Assigning an Automatic Line Selection Sequence

Programming Voice Terminals for Personal Priorities

Assigning Features to Programmable Buttons Using Pause, Stop, and Flash for Outside Auto Dial Buttons Assigning Speed Dial Codes to 5- and 10-Button Voice Terminals Selecting a Personal Ring Programming Voice Announcement Disable

Special Information About Attendant Consoles Special Information About Square Systems Appendix

System Administration Diagrams and Forms

Index

System Features

About Pooled Systems About Square Systems

6 7

11 15 18 18

18 18

20 20 20 23 24 25 26 26 27 29

30 30 31 32 33 33 34 35 36 36 37

38 39 40 49

Get a free line without having to push a button or interrupt someone else’s call. In addition, the lights next to line buttons make it easy to keep track of calls.

●

Red light indicates line you are on.

●

Green light indicates if line is free, busy, or on hold. Fast flashing = you put call on hold Slower flashing = someone else put call on hold

Have access to a “pool” or group of outside lines through a single button. This frees buttons for programmable features.

Touch Intercom-Ring or

Intercom-Voice

others connected to your

MERLIN

to contact

system.

AVAILABLE

FEATURES. . .

Program buttons so that custom features, such as Do Not Disturb and Outside Auto Dial, are yours with just one touch.

Using

Conference,

with up to two outside lines and two inside lines at once.

Transfer a call to another voice terminal with or without voice announcement.

Put calls on

connect

Hold.

Test functions of your voice terminal and program its features using the T/P switch.

Control the volume of both your speaker and ringer.

Dial special codes for additional features.

. . .AND THERE ARE EVEN MORE

See Pages 7 through 17

Drop one party from a conference call.

Speaker

Touch

dialing, group listening, and on-hook monitoring for the other person’s return when you are put on hold.

Touch

Recall

a call without hanging up the handset. With Centrex or PBX service, use stead of a switchhook flash.

Call your attendant for messages when light is lit.

for on-hook

to disconnect

Recall

in-

MERLIN System Features

The

MERLIN

1 offers a wealth of features that provide exceptional telephone service both on a business-wide and personaI basis. As system administrator, you will make decisions about how the system operates as a whole and about some of the features that should appear at each voice terminal. (The advanced telephones in the are called voice terminals.) The charts on the next few pages describe all of the features of your system. They are grouped alphabetically in three categories:

FIXED FEATURES are built into the system. Those that have permanently labeled

●

buttons appear in bold type in the chart. CUSTOM FEATURES can be changed in accordance with company priorities

●

and personal needs. Those that you, the system administrator, should assign are coded with the symbol [A] in the chart. Those that may be assigned by the individual user are coded with the symbol [U] . Features that maybe assigned by the user but which you may want to approve to meet the overall needs of your business are coded with both symbols. A page reference under the name of each custom feature in the chart directs you to the place in this manual where you will find instructions on how to assign this feature.

●

OPTIONAL FEATURES AND EQUIPMENT are not included with the system but may be added at any time.

The system comes ready to use with certain custom feature assignments already in place on your voice terminals. The Appendix contains diagrams showing the initial feature assignments for each model voice terminal. Since no two businesses are alike, however, you will probably want to change certain assignments — and it’s easy to do.

communications system Models 1030 and 3070 with Feature Module

MERLIN

system

Fixed Features

Call Park

Call Pickup

Call Waiting

FEATURE

DESCRIPTION

A special kind of hold that permits calls to be parked and retrieved

●

Attendant trying to locate

someone parks call and

BENEFITS

from any voice terminal. Useful in pages person to pick up call. pooled systems. (See also Call

Pickup, Loudspeaker Paging.)

Person takes call at nearby voice terminal by means of Call Pickup.

● Park a call and pick it up

again at another voice terminal.

●

Makes it possible for someone who hears another person’s voice terminal ringing to answer from another voice terminal. Call Pickup is also used to retrieve parked calls and to pick up Night Service calls. (See also Call Park, Loudspeaker Paging, Night Service.)

Answer another person’s

phone without leaving your desk.

●

People who move around

from one place to another can answer calls conveniently.

●

Employees who work late can

answer incoming Night Service calls without leaving desks.

Provides brief ring or voice announcement from speaker and

●

Employees do not have to

worry about missing important

flashing green light to indicate that calls while on telephone.

●

another call has come in.

Need for taking messages is

reduced.

Conference

●

Enables person to make conference calls that include as many as

Have a question answered by

adding another person to

five people—the originator of the call—no need for time-wasting call, two people from inside, and two people from outside.

callbacks.

●

Pass incoming calls to ap-

propriate people outside your system. Conference the calling person to someone outside system, put them on hold, and be free to do other business.

●

Employee who is working at

home and wants to make long distance call can call of-

fice and be conferenced to WATS line.

Fixed Features (continued)

FEATURE

Distinctive Ringing

Drop

Feature Status Inquiry

Group Listening

Speaker

DESCRIPTION

Provides different ringing patterns for incoming, transferred, and intercom calls.

Makes it possible to disconnect a person from a conference call.

Makes it possible to find out whether Automatic Answering On Intercom, Automatic Answering On Outside Lines, Do Not Disturb, and Privacy have been programmed or are activated on a voice terminal.

Person can turn on speaker so that voice of person on other end can be heard in office. (See also Hands-Free Unit.)

BENEFITS

● Know where call is coming

from and answer accordingly.

●

Drop a person from a confer-

ence call while maintaining contact with others in privacy.

●

Drop a busy or unanswered

line that has been added to a conference call.

●

Checks status of buttons that

do not have lights.

●

Easy troubleshooting.

● Other people in office can

hear both sides of conversa-

tion.

Hold

Automatic Hold Release

Automatic Hold Reminder

Makes it possible to keep someone on line without communication. Green light next to line button on which you are holding call flashes rapidly. Green lights next to line buttons on which others are holding calls flash at slower rate. (See also Music-on-Hold.)

Automatically opens line when held person hangs up. Green light next to button goes off.

Beeps every minute when person is on hold.

● Answer a second call or

attend to another matter.

●

Have confidential conversation

without person on hold hearing it.

●

Distinguish line button on

which you are holding a call from buttons on which other people are holding calls.

●

Know immediately when per-

son on hold hangs up.

● Unused line is not kept busy

unnecessarily.

●

Held calls are not forgotten.

Fixed Features (continued)

FEATURE

Intercom

Intercom-Ring

Intercom-Voice

Line Request

Message Waiting

Message

DESCRIPTION

Makes it possible for people in same system to call each other.

Used to make a regular “ringing” call.

Used to make short announcements. (See also Voice Announcement Disable.)

Makes it possible to request a line

that is busy.

Green light at voice terminal lets person know that message is waiting. (See also Send

Message.)

BENEFITS

●

Call any person in office

using an abbreviated number.

●

Signal others by ringing or

voice without interrupting active calls.

●

Recognize distinctive intercom

ring and act accordingly.

●

Attendant can announce calls

before transferring them.

●

Allows more efficient use of

lines.

●

No need to keep checking

line. Hear beep when line becomes available.

●

Learn of message immedi-

ately upon return to desk.

●

Can be turned off by atten-

dant or person receiving message.

●

Messages are not lost.

Monitor-on-Hold

Speaker

On-hook Dialing

Speaker

Recall

If put on hold, turn on speaker and hang up handset until other person returns to call. This is also a feature of the Hands-Free Unit. (See also Hands-Free Unit.)

Person can turn on speaker and dial an outside or intercom call without lifting handset. This is also a feature of the Hands-Free Unit. (See also Hands-Free Unit.)

Provides a timed switchhook flash for use of MERLIN system with Centrex or PBX systems.

● No need to hold handset. Be

free to do other work.

●

Keep both hands free until

called person answers.

●

Keep trying busy number

without lifting handset.

●

Access features of Centrex or

PBX system without having to learn how to perform a timed “flash”.

●

When system is not con-

nected to PBX or Centrex, Recall is useful for disconnecting calls without hanging up.

Fixed Features (continued)

FEATURE

Ringing Line Selection

Send Message

Transfer

Transfer Return

DESCRIPTION

Automatically selects ringing line when call comes in.

Enables attendant to notify person that a message is waiting.

Makes it possible to pass outside calls to any voice terminal in the system. Person to whom call is transferred hears a distinctive ring indicating a transferred call. Calls may be transferred either with or without an intercom announcement.

If transferred call is not answered, it rings again at voice terminal where it was received.

BENEFITS

●

Just lift handset to answer

any call. No need to touch any buttons.

●

Attendant does not have to

call or leave console to give people messages.

●

Attendant can keep track of

who has a message at a glance.

●

Attendant can pass incoming

calls to the right people efficiently.

●

Attendant can screen calls on

intercom as part of transfer.

●

Transferred calls are not lost.

Voice Terminal Programming

Voice Terminal Testing

Volume Control

Makes it possible to program voice terminal for custom features.

●

Customize each voice termi-

nal in accordance with priorities of business and needs of individual.

●

Makes it possible to determine whether all visual and audible indicaters are working by moving a

Easy troubleshooting.

●

Verify that voice terminal has

been installed properly. switch on the side of the voice terminal.

●

Makes it possible to adjust sound

Each person can control loud-

Ievel of voice terminal ring and ness of ring and speaker.

●

speaker.

Reduces office noise.

Custom Features

FEATURE

Automatic Line Selection (See Page 32)

[A] [U]

Call Coverage (See Pages 31 - 32, 33 - 34)

[A] [U]

Primary Coverage

DESCRIPTION

Automatically selects a free line when you lift handset to make call.

Makes it possible for people to cover calls for others with whom they do not share lines. Person covering calls does so by means of Cover button that takes care of all lines on covered voice terminal. Voice terminals may be programmed for either primary or secondary coverage and immediate, delayed, or no ring. (See also Programmable Line Ringing.)

Assigned to someone who screens

another person’s calls or answers

calls when person is away.

BENEFITS

● No need to find a free line or

touch a button.

●

Program voice terminal to

select long distance lines in

most economical order—for

example, WATS line first, then

regular service.

●

Calls never go unanswered.

●

One person can cover as

many as five telephones.

●

Secretary can answer all

calls to a manager’s tele-

phone, whether a regular out-

side line, a personal line, or

intercom.

Secondary Coverage

Call Restriction (See Pages 27 - 29)

[A]

Outward Call Restriction

Toll Call Restriction

NOTE: [A]

means that administrator should assign the feature.

[U] means that user may assign the feature.

Both symbols together mean that user may assign the feature with administrator’s approval.

●

Assigned to someone who pro-

Flexible, programmable ringvides a second backup for ing assignments fit any covercovered voice terminal.

Enables administrator to adjust any voice terminal for call restriction if necessary.

age situation.

●

Prevents telephone abuse.

●

Voice terminals in public

places, such as lobbies and halls, to which visitors have access can be restricted from all outside calls or only toll calls.

Voice terminal is adjusted so that no outside calls can be made on

●

Gives management ability to

control telephone costs.

it. Voice terminal is adjusted so that

no toll calls can be made on it.

Custom Features (continued)

FEATURE

Do Not Disturb

(See Page 33)

[U]

Intercom Auto Dialing

(See Pages 33 - 34)

Manual Signaling

DESCRIPTION

Makes it possible to prevent voice terminal from ringing for a temporary period. While Do Not Disturb is in effect, callers get busy

●

Work or have business meet-

ing in office without being interrupted by ringing telephone.

BENEFITS

signal.

Makes it possible to program buttons with intercom numbers for quick dialing.

● Dial a frequently called inter-

com number easily.

● No need to remember inter-

com numbers — buttons can be labeled with names.

● Green light next to button lets

attendant know when a person is busy on a call. Attendant therefore takes messages instead of transferring calls.

Touching an Intercom Auto Dial

● Buttons can be used to signal

button causes a beep at the voice other people. For example, terminal represented by the button.

boss and secretary may

signal each other.

Last Number Redial (See Page 33)

[U]

Line Administration (See Pages 25 - 29)

[A]

Outside Auto Dialing (See Pages 33 - 34)

[U]

Automatically stores last number user dials. Person can redial number by pressing button. People having voice terminals with few or

● No need to keep redialing an

outside number that is busy or doesn’t answer.

● No need to remember or look

no programmable buttons can up number each time. access this feature by dialing #24.

●

Makes it possible for administrator

Line assignments can be cus-

to assign any combination of tomized to control costs.

●

pooled, personal, and special-

Personal lines can be purpose lines to any voice ter- assigned to appropriate minal. people.

●

Lines can be reassigned

easily.

Makes it possible to program a button on the voice terminal so

that touching the button will automatically dial a certain outside number.

● Saves time in dialing.

● Dial a frequently called out-

side number with one-touch convenience.

● No need to remember or look

up numbers.

●

Prevents errors in dialing.

Custom Features (continued)

FEATURE

Personalized Ringing (See Page 36)

[U]

Privacy

(See Page 33)

[U]

Programmable Line Ringing (See Pages 30 - 31)

[A] [U]

DESCRIPTION BENEFITS

●

Makes it possible to select one of

eight ringing signals for voice ter-

minal.

Employees who work close to

one another can distinguish

ringing of their own voice

terminals.

●

Prevent others from joining calls

on a personal line or a shared line

Make confidential calls in

private. in a “square” system. This feature is automatic on pooled lines and intercom.

●

Makes it possible to program voice terminal to ring immediately, after

Flexible call coverage.

●

Program a second voice tera delay, or not at all on incoming minal to ring when the person calls. This does not apply to transferred or intercom calls.

to whom the call is directed

does not answer.

●

Voice terminals in lobby and

conference rooms can be pro-

grammed not to ring at all on

incoming calls.

●

Program voice terminals to

ring according to personal preference and needs of business.

Saved Number Redial (See Page 33)

[U]

Speed Dialing (See Page 35)

[U]

●

Makes it possible to store a dialed number for later redialing by touching a button. The stored number remains the same until

No need to keep redialing an

outside number that is busy or doesn’t answer.

●

Comes in handy when person replaced with another number. is trying to make outside call

Person can redial number after and gets busy signal or no making other calls by touching button again. People having voice terminals with few or no programmable buttons can access this feature by dialing #23. Any voice

answer.

●

Make other calls and try num-

ber later simply by touching button.

●

No need to remember or look terminal may be equipped with up number again. more than one Saved Number

●

Store several numbers on difbutton. ferent buttons.

Makes it possible to store outside numbers so that each number can

●

Saves time in dialing.

●

Employees whose voice terrnibe dialed by using a three- nals have no room for Auto

character code. Numbers are stored so that each person has a

Dial buttons can simplify dialing of frequently called num-

separate set. This feature is not bers or lengthy numbers such

available on 34-button voice termi- as those that include area nals. (See also Outside Auto Dial-

and access codes.

ing.)

Custom Features (continued)

FEATURE

Touch-Tone Enable (See Page 33)

[U]

Touch-Tone/Rotary Option (See Page 26)

[A]

Voice Announcement Disable (See Page 36)

[A] [U]

DESCRIPTION

Makes it possible for system to generate Touch-Tone signals when

●

People in businesses hooked

up to rotary lines can access

BENEFITS

connected to rotary lines. alternate long distance ser-

vices, banking-by-phone, credit card authorization, and other electronic services that require Touch-Tone dialing.

Makes is possible for MERLIN

●

System flexibility—some voice

system to work with either Touch- terminals can be connected to

Tone or rotary lines or both.

Touch-Tone lines, others to

rotary lines.

●

Certain voice terminals can

have both kinds of lines.

Makes it possible to program voice terminals to block intercom voice announcements and ring auto-

● People who do not wish to be

interrupted by voice announcements can receive

matically to signal intercom calls. intercom ringing instead.

●

Administrator may program

voice terminals in public places such as lobbies and conference rooms with this feature.

Optional Features and Equipment

FEATURE

Attendant Intercom Selector

Automatic Multipurpose Adapter

DESCRIPTION BENEFITS

●

Makes it possible for attendant to handle system having up to 70

voice terminals using only 30 lnter-

Attendant can dial intercom

numbers easily.

●

Attendant has Intercom Auto

com Auto Dial buttons. (See also Dial button for everyone in

Intercom Auto Dialing.)

office.

●

Attendant can use buttons for

manual signaling.

● No need for attendant to

remember intercom numbers — buttons can be labeled with names.

● Green light next to each but-

ton lets attendant know when person is busy on a call.

Makes it possible to connect

● Modem can be added for

manually and automatically oper- manual and automatic data ated accessories to any

MERLIN

system voice terminal. Requires programmable button on voice terminal. (See also Manual Multipurpose Adapter.)

communication with computer.

●

Answering machine can be

connected for automatic answering of outside lines

and recording messages.

●

Cordless telephone can be

added.

Basic Telephone Module

Diagnostics Module

Extra Alert Required Equipment:

● Services Module in control

unit.

Allows connection of basic Touch-

Tone and rotary telephones to

MERLIN

system.

Enables testing of memory and

troubleshooting of individual line

●

Your business can use old

telephones.

●

Cost savings.

●

Quick identification of mal-

functioning components.

and voice terminal modules.

Makes it possible to provide audi-

● Used to alert people in noisy

ble or visual signal by means of areas that telephone is ring-

alerting devices such as bells,

horns, or strobe lights. System can

ing.

● Used with Night Service to

accommodate alerting devices in alert people who are working up to three different areas of build- Iate to pick up incoming calls ing. Your business must supply by means of Call Pickup. alerting devices. (See also Night Service.)

Optional Features and Equipment (continued)

FEATURE

Hands-Free Unit

Headset and Headset Adapter

Loudspeaker Paging

(See Pages 33 - 34)

[A] Required Equipment:

●

Services Module in control unit.

DESCRIPTION BENEFITS

●

Provides full speakerphone capability. Requires programmable button on voice terminal.

Hands-free telephone conver-

sation from any place in room.

●

Hands-free answering on

intercom.

●

One-touch answering of out-

side calls.

●

On-hook dialing.

●

Monitor-on-hold.

●

Teleconferencing—other peo-

ple in room can participate in conversation.

●

Enable attendant to handle calls

without lifting handset.

Makes it possible to page others

on loudspeaker system.

MERLIN

Hands-free speaking and

listening.

●

Attendant can quickly locate

people who are away from system can accommodate a their desks or normal work paging system with three zones that can be paged individually or

together. Your business must

supply paging system.

areas.

●

Can be used to provide back-

ground music throughout office or plant.

Manual Multipurpose Adapter Makes it possible to connect man-

ually operated accessories to any

MERLIN

system telephone. (See also Automatic Multipurpose Adapter.)

Music-On-Hold

Makes it possible for business to

● Modem can be added for

manual data communication with computer.

●

Cordless telephone can be

added.

● People on hold know they

provide callers with music when have not been forgotten. They

Required Equipment:

●

Services Module in control unit.

Night Service

(See Page 29)

they are put on hold. Your busi- are willing to hold on longer. ness must provide music source, such as tape player or FM radio.

Provides extra alert in up to three different areas of building after

●

Projects pleasant company

image.

●

People who are working late

are alerted to incoming calls hours when no attendant is on that ring only in one place, duty. This feature is turned on and such as the attendant

[A]

off by a button on the attendant console. (See also Extra Alert.)

console.

●

Employees can answer from

Required Equipment: any location by means of Call

●

External Extra Alert

Pickup.

Optional Features and Equipment (continued)

FEATURE

Off-Premises Telephone Interface

Required Equipment:

●

Basic telephone off premises.

Power Failure Transfer Service Required Equipment:

●

Services Module in control unit.

DESCRIPTION

Makes it possible to have tele

●

Telephones in remote loca-

BENEFITS

phones off premises connected to tions may be connected to MERLIN system. Auto-dial tele phones such as the TOUCH-AMATlC® 7104 are recommended

for this purpose. User instructions

MERLIN

●

Owner of business may have

system.

telephone at home connected

to system. are supplied with Off-Premises Interface.

Permits connection of four basic modular telephones to which the

●

Telephone service continues

during power failure.

system automatically switches if power fails.

Important Information for Administrators

Familiarity with two basic concepts of system design will help you tailor the

MERLIN

system to get the best fit for your business. You will need to know the difference between pooled and square line configuration, as well as the importance of the unique administrator/attendant console.

ARRANGING YOUR OUTSIDE LINES: POOLED OR SQUARE

The

MERLIN

system gives you two options for arranging your outside lines: pooled

or square configuration. In a pooled arrangement, several outside lines are grouped together and represented by just two buttons on every voice terminal. Pooled operation does not confine you exclusively to the lines in the pool; telephones that need

individual lines can have them in addition to the pool. In a square arrangement, every outside line is normally represented by a separate button on every voice terminal in the system, except for those voice terminals with too few buttons to accommodate all the lines. It is possible in a square system, however, to assign private lines to people who have a special need for them.

About Pooled Systems

For most businesses large enough to need the Model 1030 or Model 3070

MERLIN

system, pooled operation is more efficient than square because:

The more pooling you do, the fewer outside lines you need. Since the lines in

●

the pool can be shared by many people, each line gets more use. Only two buttons on each voice terminal are necessary to represent up to thirty

●

interchangeable lines, so you can use more of the smaller, less expensive voice terminal models.

Voice terminal buttons that would otherwise represent lines can be used for

●

custom features—a substantial advantage in systems with a large number of outside lines or many 5- and 10-button voice terminals.

All your lines do not have to be in the pool — any voice terminal can have

●

separate lines in addition to the pool. These may be special-purpose lines such as personal or WATS lines. Assigning a special line to a button on one voice terminal in no way affects the use of the corresponding button on other voice

terminals.

About Square Systems

In general, square systems are recommended only if you have fewer than eight out-

side lines. This is because each button used for a line could otherwise be assigned a

MERLIN

system custom feature, and also because some voice terminals may not

have enough buttons to accommodate all of your lines. If your business has fewer

than eight outside lines, little need for many custom features, and you do not expect this to change in the next year or two, a square system may be best for you. Here are some of its advantages:

● Many people are accustomed to using a square-type system, such as

COM KEY®, and therefore require minimal training to adapt to a square

MERLIN

system.

● All lines appear on exactly the same line buttons at every voice terminal.

● People can join in on calls simply by pressing the appropriate line button.

● A person can pick up a held call at any voice terminal.

It is difficult to use many 5-button voice terminals in a square arrangement. No matter how many outside lines your company has, 5-button voice terminals are limited to three line buttons because of the two fixed Intercom buttons. This means that

calls coming in on any line other than these three cannot be answered on or transferred to a 5-button voice terminal. Before doing any administration on a square system, see “SPECIAL INFORMATION ABOUT SQUARE SYSTEMS," page 38, for more information.

THE ADMINISTRATOR/ATTENDANT CONSOLE

The administrator/attendant console is a dual-purpose voice terminal and is different from all others in the and under ordinary day-today operating conditions, it functions as your primary attendant console. In addition, it serves a unique administrative purpose — you use it to administer the lines on the voice terminals throughout your business. Administering lines means giving the system information about which lines should appear on each voice terminal and how the lines should work (for example, whether they are TouchTone or rotary, or part of a line pool). To put the administrator/attendant console into administration mode so you can use it in this way, you simply set a switch on the control unit and another switch on the console itself. After doing this, you insert a special set of administration mode button labels (see the Appendix) into the console itself, so you know which buttons to touch when you administer lines.

The system automatically configures the administrator/attendant console for square operation; that is, all lines appear on it separately, even though your system may have

a line pool. Because it is essential that you be able to see what is happening on individual lines when you administer them, only a 34-button deluxe model voice ter-

minal is practical for your administrator/attendant console. The 34-button deluxe model voice terminal has lights beside each button to give you information about lines, while the standard model does not.

MERLIN

system. It is always the Intercom 10 voice terminal,

Customizing Your MERLIN System

Before customizing your system, you must have firm plans about how the system should operate and about which components should be in place. The Installation Plan- ning Guide: Models 1030 and 3070 contains instructions for planning your system, and the Installation Guide: Models 1030 and 3070 can help you make certain that ail components are installed and connected properly.

THE FORMS AND LABELS YOU NEED

It is important that you complete the following system information forms before you begin customizing:

●

A System Configuration Form to keep a record of how your system is configured.

●

Voice Terminal Configuration Forms to record the features assigned to all voice

terminals. You should fill out one of these forms for each voice terminal.

You will find a System Configuration form and a Voice Terminal Configuration Form in the Appendix. Make as many copies of them as you need. You will also find in the Appendix two diagrams showing button labels for a small and a large administrator/attendant console when the console is in the administration mode. Make up a set of labels based on one of the diagrams (depending on which console you have) and use the labels whenever you administer your system.

CUSTOMIZING SEQUENCE

It is easy to customize the

easy to change features or line assignments if your needs change. Most systems

require their most extensive customization just after installation.

MERLIN

system to meet the needs of your business and

Full customization of your

MERLIN

system involves a series of procedures carried out at the control unit, the administrator/attendant console, and at individual voice terminals themselves. The chart on the following page identifies the different customizing operations and the places where they should be performed. If your system has already been customized, but you want to make a change, the chart tells you where to make it. If you are setting up your system for the first time, however, follow the chart sequentially, beginning at the control unit, going next to the administrator/attendant console, and finishing at the individual voice terminals throughout your business. Detailed instructions for each customizing procedure are included in the appropriate

sections of this manual.

At The Control Unit

Position switches to set the operating conditions for the entire system:

● Turn control unit on and off

●

Set the administrator/attendant console to Administer or Attendant

●

Set optional attendant voice terminals to Attendant or Normal

●

Set system to Toll Prefix or Area Code

●

Set system to Pooled or Square

●

Set system size to 1-8 Lines or > 8 Lines

●

Adjust Music-On-Hold volume

●

Adjust Loudspeaker Paging volume

●

Set system to record any changes made at the control unit

At The Administrator/Attendant Console

With the control unit switch for the administrator/attendant console set to Administer, touch buttons on the administrator/attendant console to customize your lines to conform to the needs of your business:

● Add or remove the lines in a line pool

●

Assign and remove lines for individual voice terminals

●

Assign calling restrictions

●

Specify Touch-Tone or rotary signaling

●

Set up Night Service extra alerting

At Individual Voice Terminals

Use simple codes to program features for each voice terminal that serve the needs of your business as a whole, as well as some features primarily for the convenience of the person using that voice terminal:

●

Programmable Line Ringing (immediate, delayed, no ring)

●

Personalized Ringing

●

Intercom signal (ring only or ring and voice)

●

Automatic Line Selection

●

Speed Dialing codes

●

Button features:

- Cover

- Auto Answer on Intercom

- Auto Answer on Outside Lines

- Do Not Disturb

- Privacy

- Last Number Radial

- Saved Number Redial

- Touch-Tone Enable

- Intercom Auto Dial

- Outside Auto Dial

- Loudspeaker Paging

The Control Unit for Models 1030 and 3070

(Bottom unit alone is the Model 1030 control unit.)

The Control Unit

The control unit for the Models 1030 and 3070 is pictured on page 22. The model 1030 control unit is the lower half of the unit shown. Addition of the Expansion Unit, or top half of the unit shown, makes the 1030 control unit a 3070 control unit. The numbers on the diagram match the numbers on the following descriptions of control unit parts.

Extra Alert Jacks. Allow connection of lights or loud

Power Module:

Reduces ac power to a level the system

can handle.

●

Circuit Breakers. Automatically cut the power to the control unit if an overload occurs. Ring Generator. Optional Ring Generator Unit plugs

●

in here if you have basic Touch-Tone or rotary telephones. Auxiliary Power. Auxiliary Power Unit plugs in here

●

to provide the auxiliary power you need if you have an unusual number of optional accessories. Power. Green light indicates power is on.

●

Off/On Switch. Turns the power to the control unit

off and on.

Processor Module: Works in conjunction with the Feature Module. Switch settings on this module control system operating conditions.

●

Switches A, B, C, D, E, F, G, H. Select system operating

options provided by Feature Module 1.

●

Warning. Red light warns of problem in control unit.

Feature Module 1:

Contains the software that enables

you to customize your system.

●

Attendant/Administer (10) Switch. Selects attendant

or administer mode for the administrator/attendant console.

●

Normal/Attendant (11,12,13,14) Switches. Select nor-

mal or attendant configuration for these four voice

terminals.

●

Pooled/Square Switch. Selects mode of operation for

the system so that line buttons on voice terminals are associated with either a group of lines (line pool) or separate lines (square).

●

Toll Prefix/Area Code Switch. Sets the system to ex-

pect either a prefix digit before the area code on long distance calls, or just the area code alone.

●

1-8 Lines/ >8 Lines Switch. Sets the system size to

eight or fewer lines or greater than eight lines.

Diagnostics Module:

An optional module that determines which component is faulty if the system malfunctions.

Module A: Services Module B:

Reserved for future use.

An optional module that allows con-

nection of the following optional equipment:

●

PFTT (Power Failure Transfer Telephone) Jack. Per-

mits connection of four basic modular telephones for use as backup during commercial power outage; system automatically switches service to them if power fails.

●

bells or horns for noisy or remote locations where the regular voice terminal ring cannot be heard.

●

Page Jack. Permits connection of a loudspeaker paging system for up to three paging zones.

●

Music In Jack. Permits connection of a music source for Music-On-Hold or background music through a paging system.

●

MOH Vol (Music-On-Hold Volume) Control. Allows volume adjustment for Music-On-Hold.

●

Bkgd Vol (Background Volume) Control. Allows volume adjustment for background music.

●

Tone. Position 1 provides a short tone before loudspeaker paging announcements; position 0 eliminates the signal.

●

Level. Sets amplification for music source. Lo is for

sources with their own amplifiers; Hi for those without.

Line Module:

Provides jacks for up to five outside lines.

You may have one or two Line Modules.

●

0,1,2,3,4. Modular jacks that connect outside lines to

the MERLIN system.

Voice Terminal Module:

Provides jacks for ten voice terminals. You can have up to three Voice Terminal Modules. A different module that adds jacks for 9 basic Touch-Tone or rotary telephones is also available.

●

0 begins the numbering of the first set of voice ter-

minal jacks on the module. These jacks determine

the intercom number of the voice terminals plugged

into them (0 is intercom 10, 1 is intercom 11, etc.).

●

5 begins the numbering of the second set of voice

terminal jacks on the module.

Module C:

Off-Premises Telephone Interface to support

off-premises telephones.

Expansion Unit:

Transforms the Model 1030 control unit into a Model 3070 control unit. This unit increases overall system capacity from 10 lines and 30 voice terminals to 30 lines and 70 voice terminals. It can accommodate two Power Modules, up to four Line Modules, and up to four Voice Terminal Modules for telephone connection. It also contains two additional modules for future use.

Setting Your Control Unit

The first step in customizing the

MERLIN

system is to set the control unit to conform to certain operating conditions of your system. Follow these steps to set your control unit:

1. Turn the Off/On switch in the Power Module to Off.

2. Locate the switches on the Processor Module labeled A through H.

3. Set switch A. Switch A controls the operating mode for the administrator/atten-

dant console.

●

If you are customizing the system for the first time after installation, you need

to administer your lines; set switch A to Administer (down). Put switch A in this position whenever you need to change Touch-Tone or rotary specification, line assignments, Call Restrictions, or Night Service assignments.

●

If you are not administering lines, set switch A to Attendant (up). This is the

position for normal day-today operation.

4. Set switches B through E. Switches B through E control intercom numbers 11 through 14, respectively. You can designate any of these four voice terminals as either attendant or regular. These four plus the administrator/attendant console provide a maximum of five attendant consoles, should you need them.

●

For those voice terminals that will function as attendant consoles, set the switch

to Attendant (down).

●

For those voice terminals that will function as regular telephones, set the switch to Normal (up).

5. Set switch F.

● If you have elected the line pool option, set switch F to Pooled (up).

●

If you have every outside line on a separate button, set switch F to Square

(down).

6. Set switch G.

●

If you have to dial a prefix (usually a 1 or 0) before the area code to place

a long distance call, set switch G to Toll Prefix (up).

●

If you have only to dial an area code to place a long distance call, set switch G to Area Code (down).

7. Set switch H.

●

If you have eight or fewer outside lines and twenty or fewer voice terminals,

set switch H to 1-8 Lines (up). However, set the switch to 1-8 only if you do not expect to grow beyond this limit in the next year or so, because in changing its setting, you also cancel any customization you may have done in your system.

●

If you have more than eight outside lines or more than twenty voice terminals,

or expect to grow to this size within the next year or so, set switch H to >8 Lines (down).

8. Locate the Services Module. The Services Module connects optional equipment.

If you do not have this module, go to Step 9.

●

If you have background music through a loudspeaker paging system, you can

adjust its volume by turning the Bkgd Vol control clockwise to raise, or counterclockwise to Iower, the volume.

●

If you have Music-On-Hold, you can adjust its volume by turning the MOH

Vol control clockwise to raise, or counterclockwise to lower, the volume.

●

If you have a music source with its own amplifier, set the Level switch to Lo

(down); otherwise, set it to Hi (up).

●

If you have a loudspeaker paging system, and want a short tone to precede loudspeaker announcements, set the Tone switch to 1 (up). Otherwise, set

the switch to 0 (down).

9. Turn on the control unit by setting the Off/On switch in the Power Module (lower left) to On. This action will cause the system to record the changes you just made.

Administering Your System at the Administrator/Attendant Console

Once your control unit is properly set to the operating conditions of your system, you can use the administrator/attendant console for line administration. That is, you can specify Touch-Tone or rotary signaling for each line, create a line pool, assign individual lines or remove them from your voice terminals, and specify the lines you want to activate extra-alerting night service devices. In addition to line administration, call restrictions for each voice terminal in your business are assigned from the administrator/attendant console.

In most cases, the lines and voice terminals that you are administering must be free while you perform these operations, so choose a time when people are not using their voice terminals. Once you begin using the administrator/attendant console for the line administration described in this section, the system blocks incoming and outgo-

ing calls on the lines or voice terminals with which you are working. Blocked voice terminals generate soft, periodic beeps to alert the people in your business that they cannot use their voice terminals.

To carry out these instructions for administering your lines, you need the System Configuration and Telephone Configuration Forms as well as the special administration mode button labels for the administrator/attendant console. (See the Appendix for these

forms and labels.)

Before you can administer lines from the administrator/attendant console, it must be

in administration mode. The boxed instructions below tell you how to put the console into administration mode.

Setting the Administrator/Attendant Console to Administration Mode

1. Go to the control unit and set switch A on the Processor Module to Administer (down).

2. Go to the administrator/attendant console and slip the set of administration mode button labels into it (see the Appendix).

3. Set the T/P switch on the left side of the administrator/attendant console to the P position by sliding it towards you.

●

Red and green lights flash beside the buttons labeled

Tel, Tone/Pulse,

types of system administration that you can do.

Once you set the administrator/attendant console to administration mode, you can

use it to perform any of the system administration procedures described in the following sections. Each of these sections begins by instructing you to touch one of the administration buttons do so, the green light beside the button should stop flashing and remain steadily lit, and, in the case of ing you to begin. If the light flashes rapidly instead, your system is in use and you cannot begin. When this happens, the system continues to check the lines and voice terminals and alerts you when they are free by making the green light steady and giving the two-beep signal for the buttons that have it. If you do not want to wait, you can always return to normal operating mode by sliding the T/P switch to the center position.

Adm Pool

and

Night Service.

(Adm Pool, Adm Tel, Tone/Pulse, Night Service).

and

Adm Tel,

These buttons indicate the various

you should hear a two-beep signal alert-

Adm Pool, Adm

When you

SPECIFYING TOUCH-TONE OR ROTARY DIALING

When you specify Touch-Tone or rotary signaling at the administrator/attendant console, you are simply telling the

MERLIN

system what kind of lines you have. When your system is installed, all lines are set to Touch-Tone, so if some of your lines are rotary, you will need to change them. If you don’t know what type of lines you have, call your telephone company.

Follow these steps to specify Touch-Tone or rotary dialing:

1. If you have not already done so, set the administrator/attendant console for system

administration by following the boxed instructions on page 25.

2. Touch the button labeled

● The green light beside the button stops flashing and remains steadily lit.

Tone/Pulse.

3. One by one, touch the line buttons for each line in your system until the green light beside it shows the appropriate code. Each successive touch gives you one of these codes:

STEADY GREEN ON GREEN OFF

= Rotary signaling

= Touch-Tone signaling

4. If you have no further system administration to do, slide the T/P switch of the administrator/attendant console to the center position and set switch A on the Pro

cessor Module to Attendant (up) to return to the normal operation. Otherwise, continue to administer your system.

CREATING A LINE POOL

If your system will have a line pool, you can designate the lines that are to be part of the pool. Whenever you turn on the power to your control unit with switch F set to Pooled, the system automatically assigns all your lines to the pool, so if you have lines you do not want to be part of the pool, you must remove them. The system also assigns the pool to all the voice terminals in your business automatically, and

you must assign any lines in addition to the pool to the individual voice terminals that should have them. (See "ASSIGNING INDIVIDUAL LINES AND CALL RESTRICTIONS TO VOICE TERMINALS," page 27.) Also, if you add new lines to your system

after the pool has been established, you have to assign to the pool any of them that you want to be included.

Here are some tips that may help you decide which lines should be in your line pool:

Do not mix different types of lines in the pool. For example, don’t put both regular

●

telephone company lines and a WATS line in the pool. All the lines in the pool

must be interchangeable, since people cannot tell which lines they are on when they use the pool.

●

Assign the type of line most commonly used throughout your business to the pool. Usually these will be regular telephone company lines, but sometimes they

will not. For example, if most of the calling in your business is long distance,

you may want to compose the pool of your WATS lines instead.

●

The number of lines available for the pool is affected by the number of lines

you must reserve for personal or special-purpose use. For example, if you have ten outside lines, and two people need personal lines, there are eight lines left for the pool.

Follow these steps to add and remove lines of the pool:

1. If you have not already done so, set the administrator/attendant console for line administration by following the boxed instructions on page 25.

2. Touch the button labeled

●

The green light beside the button stops flashing and remains steadily lit and

Adm Pool.

the console gives a two-beep signal for you to begin. (If the light flashes rapidly instead, your lines are in use and you must wait until the system signals you to begin, or you may try again later.)

3. Look at the line buttons on the console. A steady red light next to any line button

means the line is currently assigned to the line pool. Using your completed System

Configuration Form as a guide, touch the button of any line showing a steady red

light that you do not want in the pool.

● The red light turns off, confirming that the line is no longer part of the pool.

4. Touch the line button of each line you want to be in the pool, but is not now showing a steady red light.

●

A steady red light comes on next to the line button, confirming that the line is

now in the pool.

5. If you have no further system administration to do, slide the T/P switch of the administrator/attendant console to the center position and set switch A on the Processor Module to Attendant (up) to return to normal operation. Othewise, continue to administer your system.

ASSIGNING INDIVIDUAL LINES AND CALL RESTRICTIONS TO VOICE TERMINALS

You can control the lines and call restrictions on each voice terminal in your business.

In a pooled system, everyone automatically gets two pool buttons that give access to all the lines in the pool. If you want a line that is not in the pool to appear on its own button on any voice terminal, you must specifically assign it to that voice terminal. In a square system, all lines are automatically assigned to every voice terminal, so you have to remove any lines that should not appear on individual voice terminals. As for call restrictions, when your system is installed, all voice terminals have full calling capability, and it is up to you to restrict them if necessary.

Here are some tips to consider when you assign the lines and call restrictions to voice terminals in your business:

Line Assignment Tips

●

Some people may need special-purpose lines, such as personal or WATS lines,

while others may not.

●

People with personal lines may not want these lines to appear on an attendant

console.

●

If someone regularly covers calls that come in on another person’s line (for exam-

ple, a secretary who answers a boss’ personal line) try to assign that line to both people. (If you can’t, use a

●

If you have a line pool, but don’t want the pool to appear on a particular voice ter-

Cover

button, described on page 31.)

minal, you can remove the pool; however, the two pool buttons are wasted — you cannot use them for other lines or features.

●

5-button voice terminals are limited to three line buttons because of the two fixed

Intercom

buttons. If your system is square and you have 5-button voice terminals

see "SPECIAL INFORMATION ABOUT SQUARE SYSTEMS," page 38.

Call Restriction Tips

●

You may want to restrict some voice terminals to intercom calling only. For exam-

ple, you may want to restrict telephones used by employees who never need to call outside your business, or telephones in public places, such as a lobby.

●

You can restrict employees who never need to make long distance calls as part

of their jobs to intercom and local calling without interfering with their efficiency.

●

To assign lines or call restrictions you need a completed Voice Terminal Configura-

tion Form for each voice terminal you intend to administer. You assign lines and call restrictions one voice terminal at a time.

Follow these steps to assign lines and call restrictions:

Assigning Lines

1. If you have not already done so, set the administrator/attendant console for system administration by following the boxed instructions on page 25.

2. Touch the button labeled

● The green light beside the button stops flashing and remains steadily lit.

●

If your system is pooled, red lights come on next to the buttons of each line

Adm Tel.

in the pool. The system automatically assigns the pool lines to the two but-

tons immediately above the

Intercom

buttons on every voice terminal except

the attendant console, as shown in the diagram.

3. Dial the intercom number of the voice terminal whose lines you want to assign

(or press the Intercom Auto Dial button).

●

A steady green light comes on next to the Intercom Auto Dial button for the

voice terminal whose lines you are assigning, and the voice terminal gives

a two-beep signal for you to begin. (If the green lights beside both the intercom Auto Dial and the

Adm Tel

buttons flash rapidly instead, the voice ter-

minal whose lines you want to assign is in use, and you must wait until the

green lights become steady, or you may try again later.)

●

Steady green lights come on next to the buttons of any lines already assign-

ed to this voice terminal.

4. Refer to the Voice Terminal Configuration Form to see which lines you plan to have this voice terminal use. Make sure that the green lights are off next to line buttons that you do not want this voice terminal to use. If any are on, press the buttons for the lines you want to remove.

●

The green light turns off, confirming that the line will no longer appear at the

voice terminal to which you are assigning lines.

5. Using the Voice Terminal Configuration Form as a guide, touch any line button

that is not showing a green light, but that you want assigned to this voice terminal.

●

The green light goes on, confirming that the line now appears at the voice

terminal.

In square systems, the particular button on which a specific line appears is fixed — the system assigns lines to the identical button on every voice terminal. In pooled systems, however, the order in which you touch the buttons for the lines you are

assigning determines what buttons they occupy on the voice terminal whose lines you are setting up. The numbers in the diagram show the order in which the system assigns additional lines to a voice terminal in a pooled system.

Assigning Calling Restrictions

6. Touch the button labeled

Call Rstr

until the green light beside it shows the code for the calling privileges you want this voice terminal to have. Each successive touch gives you one of the codes:

STEADY GREEN ON = All calls permitted FLASHING GREEN GREEN OFF

= Local calls only

= Intercom calls only

7. Follow Steps 3 through 6 of this procedure until all your voice terminals are set up. If you want to give a voice terminal the same assignments as one that has already been set up, there is a short-cut:

Dial the intercom number (or touch the Intercom Auto Dial button) of the new

●

voice terminal that you want to have the same lines and calling privileges

as the voice terminal you intend to copy.

●

Touch the

●

Dial the intercom number (or touch the Intercom Auto Dial button) of the voice

Copy

button.

terminal whose assignments you want to copy.

8. If you have no further system administration to do, slide the T/P switch to the center

position and set switch A on the Processor Module to Attendant (up) to return to normal operation. Otherwise, continue to administer your system.

ESTABLISHING NIGHT SERVICE

You can have up to three optional extra-alerting devices connected to your

MERLIN

system. If you have such devices, you can use them to provide Night Service for your business when the person who usually answers calls is not available. You can assign individual lines to ring at any of the three extra-alerting devices.

Follow these steps to assign lines for Night Service:

1. If you have not already done so, set the administrator/attendant console for line administration by following the boxed instructions on page 25.

2. Touch the button labeled

●

The green light beside the button becomes steady.

Night Service.

3. One by one, touch the button for each line that you want to activate a Night Ser-

vice extra-alerting device until the green light beside the line button shows the appropriate code. Each successive touch gives you one of these codes:

STEADY GREEN ON FLASHING GREEN

RAPIDLY FLASHING GREEN

GREEN OFF

= Line does not ring at an alerting device

= Line rings at alerting device 1

= Line rings at alerting device 2

= Line rings alerting device 3

4. If you have no further system administration to do, slide the T/P switch of the administrator/attendant console to the center position and set switch A on the Processor Module to Attendant (up) to return to normal operation. otherwise, continue to administer your system.

Programming Voice Terminals For Office Priorities

People in your business can customize their own voice terminals by changing some of the features that come on the voice terminals when they are installed. Most of the features that can be assigned at individual voice terminals are designed primarily for the convenience of the person using them, but some have a broader application because they support the calling patterns of your business as a whole. This last category of features includes Programmable Line Ringing and Call Coverage, two features that ensure efficient answering of incoming calls. It also includes Automatic

Line Selection, a feature that lets you specify, for each telephone, the order in which free lines are selected for placing calls or, in other words, the lines to be used most frequently. Because these features do have a business-wide influence, you may want to oversee their assignment.

Each time you change or assign features at an individual voice terminal, it must be in program mode. The boxed instructions below tell you how to set a voice terminal to program mode.

Setting a Voice Terminal to Program Mode

1. Go to the voice terminal you want to program.

2. Set the T/P switch on the left side of the voice terminal to P by sliding it towards you.

●

The voice terminal rings quietly every five seconds to remind you it is in

the program mode.

ASSIGNING LINE RINGING FOR INCOMING CALLS

You can customize the lines and Cover buttons on your voice terminals to ring in one of three different ways for incoming calls: immediate ring, delayed ring, and no

ring. When your system is first installed, all lines are set to ring, except for the two pool lines in a pooled system. The ringing assignment for outside calls in no way affects internal calls — transferred calls (even transferred calls that originally came in on an outside line) and intercom calls continue to ring in the normal manner. Here are some tips for programming Line Ringing assignments:

● Immediate ring. Assign immediate ringing of a line to anyone responsible for

answering that line first (for example, the attendant, a secretary, or a receptionist). This option is also good for personal lines that should not be screened.

● Delayed ring. Delayed ring provides backup coverage on shared lines. The

telephone assigned delayed ringing for a certain line does not ring unless someone else fails to answer after two rings. Assign delayed ringing of a line to anyone responsible for answering a shared line only if someone else doesn’t pick it up. A delayed ring backup is useful for a secretary on the boss’s personal line. It is also useful to anyone whose calls are normally screened by a person who has no backup (for example, a boss whose secretary is the only person who

shares the line), or on a line that is always screened, to provide coverage by a second secretary if the primary secretary doesn’t answer. Delayed ring may also be used on an attendant console as a backup for a different attendant. (If you want to provide coverage for inside or transferred calls, or for lines that are not shared, use the Cover feature described on page 31.)

●

No ring. Assign no ring to lines on a telephone that are always answered first

at another telephone, such as pool lines or a boss’s line that rings first at a secretary’s telephone. No ring is also appropriate for voice terminals with no regular users or voice terminals in public places such as lobbies or conference rooms.

Follow these steps to program line ringing:

1. Set the voice terminal to program mode by following the boxed instructions on page 30.

2. Touch the outside line button that you want to program until the red light beside

it shows the appropriate code. Each successive touch gives you one of these

codes:

STEADY RED ON FLASHING RED RED OFF

= No ring

= Ring

= Delayed ring

3. Repeat Step 2 for each line that you want to program.

4. If you have more options to program on this voice terminal, do so. Otherwise, slide

the T/P switch to the center position to return to normal operation.

ASSIGNING COVER BUTTONS

The Call Coverage feature is useful for people who cover calls for others with whom

Cover

they do not share lines. A

button permits coverage of inside, transferred, and outside calls, and takes care of all lines on the covered telephone. The lights next to a

use a

Cover

button work just like the lights next to any line button, but you cannot

Cover

button to make a call.

button maybe programmed for primary or secondary coverage. Secondary coverage provides a second backup. Suppose, for example, that you assign Jim primary coverage for Susan’s telephone. Then each time a call rings at Susan’s phone it will also ring at Jim’s phone. You can program Jim’s phone to ring immediately or after a delay on Susan’s calls. But to make certain that Susan’s calls are answered when both Susan and Jim are away from their desks, you assign secondary coverage with delayed ring for Susan’s telephone to Dick. This means that when a call comes in for Susan, it will ring twice at Susan’s telephone and twice at Jim’s telephone (either immediately or after a delay) and then start ringing at Dick’s telephone. Jim’s calls will not ring at Dick’s telephone, however, unless you assign primary coverage for

Cover

Jim’s calls to Dick. With this system, up to five people can have

buttons for

a single telephone.

Here are some suggestions for programming

●

Primary coverage. Assign primary coverage to someone who must screen some-

Cover

buttons:

one else’s calls, but does not share all lines with that person. A secretary who answers a boss’s calls, for example, would be assigned primary coverage of the

Cover

boss’s telephone. You may program a primary

button for either immediate

or delayed ring, depending upon the situation and personal preferences.

●

Secondary coverage. Assign secondary coverage to anyone who is a second

backup for the covered telephone, such as a personal secretary who covers calls for a group secretary when the group secretary doesn’t answer calls for which he or she has a primary

button. In most cases, a secondary

Cover

but-

Cover

ton would be programmed for delayed ring.

●

If all calls in your business come in through the attendant’s console, a

Cover

button for the console set to no ring is useful for people who sometimes work during times when the attendant is not on duty. In this way, they can tell by the flashing green light that someone is calling, and can answer the call if they wish, but do not have to be bothered by ringing during regular business hours.

Follow these steps to program a Cover button:

Cover

1. Label the

button with the name of the person whose calls it will cover (for

example, “Cover Stanley”).

2. Set the voice terminal to program mode by following the boxed instructions on page 30.

3. Touch the button you want to be the mable button with lights, and you may program no more than five

Cover

button. You should use a program-

Cover

buttons

on any one voice terminal.

✱

4. Dial

4 to program primary Cover, or dial ✱ 5 to program secondary Cover.

5. Dial the two-digit intercom number of the voice terminal the button will cover.

Cover

6. If you want to program line ringing options, touch the

button until the red light beside it shows the appropriate code. Each successive touch gives you one of these codes:

STEADY RED ON FLASHING RED RED OFF

= No ring

= Ring

= Delayed ring

If the green light comes on, you have not performed the procedure correctly. Repeat steps 3 through 5.

7. If you have more options to program on this voice terminal, you can do so. Otherwise, slide the T/P switch to the center position to return to normal operation.

ASSIGNING AN AUTOMATIC LINE SELECTION SEQUENCE

Automatic Line Selection is a feature of the

MERLIN

system that gives you a free

line whenever you pick up the handset — you do not have to touch a line button.

If you like, you can program the order in which the system selects the lines for each telephone. A maximum of eight lines maybe included in an Automatic Line Selection sequence. Here are some tips for selecting a sequence:

If all the outside lines on a telephone are part of a line pool, or if they are all

●

interchangeable with one another (for example, all regular telephone company lines), you may prefer not to program this feature at all. If a telephone has two or more types of lines, such as a line pool plus a personal line or a WATS line, it may be wise to program the order for Automatic Line Selection.

●

As a general rule, it is wise to include only one type of line in the Automatic Line Selection sequence.

In general, the most frequently used line should be programmed to appear first

●

in the selection sequence.

●

How a line is used influences its most efficient place in the selection sequence. Placing it first ensures that most outgoing calls are billed to that line, while placing it last means that it will usually be free for incoming calls.

Follow these steps to program Automatic Line Selection:

1. Set the voice terminal to program mode by following the boxed instructions on page 30.

2. Touch the ✱ button on the dial pad twice.

3. Touch the line buttons in the order you want them to be selected. NOTE: Never place both intercom and outside lines in the automatic selection sequence for any voice terminal.

4. Touch the ✱ button on the dial pad twice.

5. If you have more options to program on this voice terminal, you can do so. Other-

wise, slide the T/P switch to the center position to return to normal operation.

Programming Voice Terminals For Personal Priorities

By programming their own voice terminals, people can change the features on all but the fixed feature buttons and the line, pool, and Intercom buttons. This allows almost everyone to have features that provide personal convenience, such as an Outside Auto Dial button for calling home.

ASSIGNING FEATURES TO PROGRAMMABLE BUTTONS

You may want to advise users who program their own voice terminals of the following:

●

In order to give information as to whether they are on or off, these features re-

quire buttons with lights: Do Not Disturb, Privacy, Auto Answer on Intercom, and Auto Answer on Outside Lines.

●

A button with a light is recommended, but not required, for the following features:

Intercom Auto Dial and Touch-Tone Enable.

●

Features that require optional equipment may also require a button (for exam-

ple, Loudspeaker Paging, Automatic Answering on Intercom and Automatic

Answering on Outside Lines).

Follow these steps to assign a feature to a programmable button:

1. Label the button.

2. Set the voice terminal to program mode by following the boxed instructions on page 30.

3. Touch the button that you want to represent the feature.

4. Dial the appropriate code from the chart below.

5. If you have more features to assign, you can do so. Otherwise, slide the T/P switch

to the center position to return to normal operation.

PROGRAMMING CODES FOR CUSTOM FEATURES

Custom

Feature

Dial This

Information Button Label

Automatic Answer-Intercom ✱ 70

✱

Do Not Disturb

Privacy

Last Number Redial

Saved Number Redial

Automatic Answering On

✱

Outside Lines

Touch-Tone Enable

✱

Suggested

Auto Answer-Intercom

Do Not Disturb

Privacy

Last Number

Saved Number

Auto Answer-Outside

Tone Enable

PROGRAMMING CODES FOR CUSTOM FEATURES

Custom

Feature

Intercom Auto Dial

Outside Auto Dial

Primary Cover

Secondary Cover

Loudspeaker Paging

Page Zone 1

Dial This

Information

✱ 6 + lnter-

com Code

✱ 90 + out-

side Number (16-digit maxmum)

✱ 4 + lnter-

com Code

✱ 5 + lnter-

com Code

✱

680

✱

681

Suggested

Button Label

Person’s Name

Person’s Name or Telephone Number

Person’s Name or Location

Page All

Page Zone 1

Page Zone 2

Page Zone 3

✱

682

683

Page Zone 2

Page Zone 3

✱

USING PAUSE, STOP, AND FLASH FOR OUTSIDE AUTO DIAL BUTTONS

An Outside Auto Dial button can store up to sixteen digits. For some types of calls, though, you need to program an automatic pause, stop, or switchhook flash with the number. For example, if your

MERLIN

system will be working in combination with a PBX system where you have to dial 9 to get an outside line, you must program a pause after the 9 on your MERLIN system Outside Auto Dial button. Or, when you dial an additional long distance service sequence or call in a credit card authorization code, you need to program an automatic stop.

Follow these steps to program a pause for PBX systems:

1. Label the button.

2. Set the voice terminal to program mode by following the boxed instructions on page 30.

3. Touch the button you want for Outside Auto Dial.

4. Dial ✱ 90.

5. Dial 9.

6. Touch

Hold

(pause) to program the 1.5-second pause.

7. Dial the outside number you want the button to represent.

8. Slide the T/P switch to the center position to return to normal operation.

Follow these steps to program a stop for an alternate long distance service: Normally, when you use an alternate long distance service, you program one Out-

side Auto Dial button for the special service number and a separate Outside Auto Dial button for each person you use the service to call.

1. Label the button.

2. Set the voice terminal to program mode by following the boxed instructions on page 30.

3. Touch the button you want to represent the special service number.

4. Dial ✱ 90.

5. Dial the local telephone number (7 digits).

Drop

6. Touch usually answers within a few seconds, it may be more convenient to program 2

or 3 pauses (by touching

in mind, however, that the maximum number of digits that you can program in any stored number is 16.

7. Dial the authorization code (5 or 6 digits).

8. If you have more features to assign, you can do so. Otherwise, slide the T/P switch

to the center position to return to normal operation.

In programming Outside Auto Dial buttons, there are times when you need the Auto Dial sequence to stop until you press the button again, such as when calling in a credit card authorization code. You can program an automatic stop into any auto dial sequence by touching the Drop (stop) button. Then, to use the Outside Auto Dial button, you touch it, wait until the connection is made, then touch it again.

(stop) to program in a stop. NOTE: If your long distance company

Hold

(pause) 2 or 3 times) in place of the stop. Keep

You can also program a switchhook flash onto a button to activate certain PBX or Centrex features. Just touch

Hold

(pause) to enter a flash into the sequence.

ASSIGNING SPEED DIAL CODES TO 5- AND 10-BUTTON VOICE TERMINALS

On 5- and 10-button voice terminals, you can program speed dialing codes instead of Outside Auto Dial buttons for frequently used numbers.

Follow these steps to program speed dial codes:

1. Set the voice terminal to program mode by following the boxed instructions on page 30.

2. Dial the code you want to represent the telephone number (available codes are

#01 through #22).

3. Dial the telephone number (16-digit maximum).

4. If you have more speed dial numbers to assign, you can do so. Otherwise, slide

the T/P switch to the center position to return to normal operation.

5. Make a list of all speed dial code numbers and the telephone numbers they represent.

MERLIN

system Outside Auto Dial

Recall

and then touch

SELECTING A PERSONAL RING

The

MERLIN

terminal. This feature is particularly useful in offices where many people sit in the same room because it enables people to distinguish the ringing of their voice terminals from others. The personalized part of the ring occurs at the end of the ringing pattern, so it does not interfere with the distinctive ringing patterns that signal whether a call is transferred, intercom, or from the outside.

Follow these steps to program a personal ring:

1. Set the voice terminal to program mode by following the boxed instructions on page 30.

2. Touch

3. If you have more features to assign, you can do so. Otherwise, slide the T/P switch to the center position to return to normal operation.

PROGRAMMING VOICE ANNOUNCEMENT DISABLE

When your system is installed, all voice terminals can receive either voice announcements or ringing to signal intercom calls. However, some people may not want their intercom calls signaled by a voice announcement. There may also be some voice terminals, such as those in public locations, for which voice announcements

are impractical. The Voice Announcement Disable feature makes it easy to suppress voice signals for intercom calls. Voice terminals may be programmed to block intercom voice messages and automatically ring to signal intercom calls. When this is done, the caller hears ringing instead of the beep that sounds to prompt an announcement.

system offers a choice of eight different ringing sounds for any voice

Speaker

repeatedly until you hear the ring you want. There are eight choices.

Follow these steps to program the Voice Announcement Disable feature:

1. Set the voice terminal to program mode by following the boxed instructions on page 30.

2. Touch the propriate code. Each successive touch activates one of these codes:

3. If you have more options to program on this voice terminal, you can do so. Otherwise, slide the T/P switch to the center position to return to normal operation.

Intercom-Voice

STEADY GREEN ON GREEN OFF =

button until the green light next to it shows the ap-

= Voice signals permitted

Voice signals blocked

Special Information About Attendant Consoles

When the

MERLIN

system is installed, your attendant consoles come with features that are convenient for most businesses. The Attendant's Guide: Models 1030 and 3070 with Feature Module 1 shows these initial features and describes how to use them as well as other features important for attendants. (You can also see the initial feature assignments on illustrations in the Appendix, Figures A-3 and A-4.) Your attendant consoles serve you best, though, when they are customized to handle the calling patterns of your business. Procedures for line administration and feature programming are the same for attendant consoles as for the other voice terminals in your system, except that attendant consoles always have square line arrangement, even in pooled systems. Here are some tips that may help you set up your attendant consoles:

●

Attendant consoles should be 34-button deluxe voice terminals to give the at-

tendant the benefit of status lights beside every line and Intercom Auto Dial button.

●

Attendants in systems with more than eight outside lines can benefit from an

Attendant Intercom Selector to provide the requisite number of Intercom Auto Dial buttons.

● An Intercom Auto Dial button for every voice terminal in your business that

receives frequent calls is helpful to an attendant. These buttons also tell the at-

tendant who is busy on the voice terminal — useful information for anyone screen-

ing incoming calls.

●

You probably want attendant lines to ring immediately when a call comes in,

but there may be exceptions. For example, some people may want their per-

sonal lines to ring at the attendant console only if they are not available to answer.

In fact, some people may not want their personal lines to appear on the atten-

dant console at all.

●

If you have more than one attendant, you can assign delayed ring to lines on

one attendant console as a backup for the other, and vice-versa.

●

Set any lines an attendant is not responsible for answering to no ring.

●

When an attendant transfers a call, it automatically returns to the attendant con-

Cover

sole if no one answers it. However, the attendant needs a

button for any voice terminal with lines that have been removed from the attendant console, but must be covered if no one answers. A

Cover

button is also necessary if the

attendant is expected to cover intercom or transferred calls for anyone.

●

A loudspeaker paging system makes it easy for an attendant to transfer calls

to people who are not always at the same location. And you can set it up so the attendant can page three separate zones independently from one another. For example, a paging system in a medical group shared by several doctors could be set up with one zone covering only those locations specific to a particular doctor, such as a consulting office, lab, and examining room. The same could be done for other people in the group. Then, when a call comes in, the attendant can park the call and page the person it’s for without bothering anyone else.

Special Information About Square Systems

In a square system you must give special attention to the way 5-button voice terminals operate. These voice terminals accommodate a maximum of three outside lines, and the same three must be assigned to all 5-button voice terminals in your business. The three lines are those that are plugged into control unit jack numbers A0, A1, and A2. You cannot assign different sets of lines to different 5-button voice terminals. This means that people who have 5-button voice terminals cannot use any lines other than these three to answer or make calls. Furthermore, calls that come in on other lines cannot be transferred to 5-button voice terminals by the normal Transfer method. Here are some tips on maximizing the usefulness of your 5-button voice terminals:

●

If you expect people with 5-button voice terminals to answer incoming calls, either

directly or via transfer, make sure that most outside calls come in on the lines connected to control unit jacks A0, A1, and A2. You can do this by listing the number of the line connected to intercom jack A0 in the telephone directory as your business telephone number. This works particularly well if you have the type of arrangement with your local telephone company whereby one number is listed in the telephone directory, but if that number is busy, incoming calls are automatically transferred to any of several other lines.

●

If people who use 5-button voice terminals need to place many outside calls,

you can make the lines on their voice terminals more available to them by programming the Automatic Line Selection sequence on larger voice terminals "backwards" — that is, selecting lines other than those on 5-button voice terminals first. For example, you would select the lines plugged into control unit jacks A3, A4, B0, B1, B2, etc. before those plugged into jacks A0, A1, and A2.

If any 5-button voice terminal users need access to a special line such as a WATS line, be sure that it is plugged into control unit jacks A0, A1, or A2; otherwise it won’t appear on 5-button voice terminals.

● There is a way to switch a call to a 5-button voice terminal from a line that it

does not have: —The person who wants to transfer the call can use the

Intercom

with 5-button voice terminal user. Once everyone is connected, the person who received the call originally can put the conference on hold, then hang up and the other two people can continue speaking with one another.

to conference together the line the call came in on and the

Conference

button

If you have many 5-button voice terminals in your business and find that having limited line access is a problem, you can solve the problem by switching to a pooled line

arrangement.

Appendix

SYSTEM ADMINISTRATION DIAGRAMS AND FORMS

This appendix contains diagrams and forms that you need to administer your system. Four diagrams show initial feature assignments for voice terminals and attendant consoles. Two additional diagrams show button labels for administrator/attendant consoles in small and large systems. The forms make it possible for you to keep a record

of your system and voice terminal configurations. The diagrams and forms are:

Fig. A-1:

Fig. A-2:

Fig. A-3:

Fig. A-4:

Fig. A-5 Fig. A-6: Fig. A-7

Fig. A-8:

Initial Feature Assignments For Non-Attendant Voice Terminals In Pooled

Systems

Initial Feature Alignments For Non-Attendant Voice Terminals In Square Systems

Initial Feature Assignments For Attendant Consoles In Systems With Eight

Or Fewer Lines And 20 Or Fewer Voice Terminals

Initial Feature Assignments For Attendant Consoles In Systems With More

Than Eight Lines Or More than 20 Voice Terminals System Configuration Form Voice Terminal Configuration Form Administration Mode Button Labels for Administrator/Attendant Console In

Systems With Eight or Fewer Lines Administration Mode Button Labels For Administrator/Attendant Console

In Systems With More Than Eight Lines

Number represents order in which system

assigns lines outside pool to buttons

Fig. A-1

INITIAL FEATURE ASSIGNMENTS FOR

NON-ATTENDANT VOICE TERMINALS IN POOLED SYSTEMS

Control unit jack numbers — buttons with

jack numbers represent the outside line plugged into that jack

Fig. A-2

INITIAL FEATURE ASSIGNMENTS FOR

NON-ATTENDANT VOICE TERMINALS IN SQUARE SYSTEMS

34-Button Deluxe Voice Terminal

Control unit jack numbers — buttons with jack numbers represent plugged into that jack

the outside line

Fig. A-3

INITIAL FEATURE ASSIGNMENTS FOR

ATTENDANT CONSOLES IN SYSTEMS WITH

EIGHT OR FEWER LINES AND 20 OR FEWER VOICE TERMINALS

Models 1030 and 3070

System Configuration

❑ Small (<8 Lines)

System Size: ❑ Large (>8 Lines)

❑ 13 ❑

Attendant Configuration:

Line #

12 ❑ 14 ❑

Control Unit Check if

jack#

A0 A1

B0 B1

B3 B4 C0 C1

C2 C3 C4

D1 D2 D3 D4 E0 El E2 E3 E4 F0 F1 F2 F3 F4 r

Line Representation:

Toll Environment:

in pool

Circle if

rotary

r r r r r r r r r r r r r

r r r

❑ Square ❑ Pooled

❑

Toll Prefix (0/1 required)

❑ Area Code alone accepted

Special

line type?

Check if

night ring

Fig. A-5

SYSTEM CONFIGURATION FORM

Models 1030 and 3070

Voice Terminal Configuration

Intercom # Voice Terminal size:

Accessories

Identification

❑

5-Button

10-Button

❑

34-Button

❑

34-Button Deluxe

❑

Basic Touch-Tone/Rotary Telephone

❑

Headset

❑

Manual Multipurpose Adapter

❑ ❑

Extra Long Cord Hearing Impaired Handset❑ Push to Listen Handset

❑

Voice Terminal Power Supply

❑

Stand type:

Headset Adapter

❑

Acoustic Coupler Adapter

❑

Wall

❑

Plastic

❑

Fixed

❑

Hands Free Unit

❑

Automatic Multipurpose Adapter

❑

Attendant Intercom Selector

Attendant:

❑ Desk ❑ Metal ❑

Adjustable

❑

Calling Restriction:

Automatic Line Selection:

Toll Call Restriction

❑

Outside Call Restriction

VOICE TERMINAL CONFIGURATION FORM

Fig. A-6

Control unit jack numbers — buttons with jack numbers reprecent the outside line plugged into that jack

Note: If you have a small console,

make up a set of labels based on this

diagram to use whenever you ad-

minister your system.

Fig. A-7

ADMINISTRATION MODE BUTTON LABELS FOR

ADMINISTRATOR/ATTENDANT CONSOLE IN

SYSTEMS WITH EIGHT OR FEWER LINES

Index

Administering lines, 12, 25 - 29 Administrator/Attendant console, 19

Special information about, 37

Administration mode

Button labels, 25 Setting administrator/attendant console to,

Automatic line selection, 11

Assigning, 32

Buttons

Adm Pool, 25, 27 Adm Tel, 25, 28 Call Restr, 25, 29 Conference, 7, 38 Copy, 29 Cover, 11, 30 - 31, 37

Assigning, 31

Primary coverage, 11, 31, 34

Secondary coverage, 11, 31, 34 Drop, 8 Hold, 8 Intercom, 9 Intercom Auto Dial, 12, 33, 34, 37 Intercom-Ring, 9 Intercom-Voice, 9 Message, 9 Night Service, 15, 25, 29

Outside Auto Dial, 34

Using pause, stop, and flash, 34 Recall, 9, 35

Send Message, 10 Speaker, 9 Tone/pu[se, 25, 26 Transfer, 10, 38

Calling privileges

Assigning, 29

Call Restrictions, 11, 27 - 29

Assigning, 29 Tips, 28

Control unit

Diagram, 22 - 23

Setting, 24

Cover buttons, 11, 30 - 32

Assigning, 31 Primary coverage, 11, 31, 34 Secondary coverage, 11, 31,34

Customizing the system, 20

Equipment, optional,

Attendant Intercom Selector, 15 Automatic Multipurpose Adapter, 15 Basic Telephone Module, 15

Diagnostics Module, 15 Hands-Free Unit, 16

Headset, 16 Headset Adapter, 16 Manual Multipurpose Adapter 16

Off-Premises Telephone Interface, 17

Power Failure Transfer Service, 17

Expansion Unit, 23

Diagram, 22

Features, Custom, 11 - 14

Assigning to programmable buttons, 33 Automatic Answering on Outside Lines,

Automatic Answer - Intercom, 33 Automatic Line Selection, 11, 32 Call Coverage, 11, 30 - 32, 34

Primary Coverage, 11, 31, 34 Secondary Coverage, 11, 31, 34

Call Restriction, 11, 27 - 29

Outward Call Restriction, 11, 29

Toll Call Restriction, 11, 29 Do Not Disturb, 12, 33 Intercom Auto Dial, 12, 33, 34, 37

Manual Signaling, 12 Last Number Redial, 12, 33 Line Administration, 12, 25 - 29 Loudspeaker Paging, 16, 34 Outside Auto Dial, 12, 34 Personalized Ringing, 13, 36 Primary Cover, 11, 31, 34 Privacy, 13, 33 Programmable Line Ringing, 13, 30 - 31 Saved Number Radial, 13, 33 Secondary Cover, 11, 31, 34 Speed Dialing, 13, 35 Touch-Tone Enable, 14, 33 Touc-Tone/Rotary Option, 14, 26 Voice Announcement Disable, 14, 36

Features, Fixed, 7 - 10

Call Park, 7 Call Pickup, 7 Call Waiting, 7 Conference, 7 Distinctive Ringing, 8 Drop, 8 Feature Status Inquiry, 8

Group Listening, 8 Hold, 8, 38

Automatic Hold Release, 8 Automatic Hold Reminder, 8

Intercom, 9

Intercom-Ring, 9

Intercom-Voice, 9 Line Request, 9 Message Waiting, 9 Monitor-on-Hold, 9 On-hook Dialing, 9 Recall, 9 Ringing Line Selection, 10 Send Message, 10

Transfer 10, 38

Transfer Return, 10 Voice Terminal Programming, 10, 30 - 36 Voice Terminal Testing, 10 Volume Control, 10

Features, Optional, 15 - 17

Extra alert, 15 Loudspeaker Paging, 16 Music-on-Hold, 16 Night Service, 16, 29

Forms, 20

System Configuration, 20, 45 Voice Terminal Configuration, 20, 46

Individual Iines, 27 - 28

Assigning, 27 - 28

Tips, 27

Initial Feature Assignments, 6, 41 - 44

Labels, Administration Mode Button, 20, 47 - 48 Line administration, 12, 25 - 29 Line assignment tips, 27 Line pool, 18, 26 - 27

Adding lines, 26 - 27 Creating, 26 - 27

Removing lines, 26 - 27

Line ringing, 30 - 31

Delayed ring, 30 Immediate ring, 30 No ring, 30

Loudspeaker paging system, 16 Modules

A, 23 C, 23 Diagnostics, 15, 23 Feature, 23 Line, 23 Power 23 Processor, 23 Services (B), 23 Voice Terminal, 23

Night Service

Establishing, 29

Office priorities

Programming voice terminals for, 30 - 32

Personal priorities

Programming voice terminals for, 33 - 36

Personal ring

Selecting, 36

Pooled configuration, 18

About pooled systems, 18 Creating, 26-27

Program mode

Setting a voice terminal to, 30

Rotary dialing

Specifying, 26

Speed dial codes

Assigning to 5- and 10-button telephone

Square configuration, 18

About square systems, 18 Assigning lines in, 27 - 28 Special information about square

systems, 38

Switches

A (Attendant/Administer), 23 - 24

B (11) (Normal/Attendant), 23 - 24 C (12) (Normal/Attendant), 23 - 24 D (13) (Normal/Attendant), 23 - 24 E (14) (Normal/Attendant), 23 - 24 F (Pooled/Square), 23 - 24 G (Toll Prefix/Area Code), 23 - 24 H (1-8 Lines/ 8 Lines), 23 - 24 On/Off

Power Module, 23 - 24

T/P (Test/Program), 25

AT&T WI500Q, TC, s9643 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

MERLIN System Features

Fixed Features

Custom Features

Optional Features and Equipment

Important Information for Administrators

ARRANGING YOUR OUTSIDE LINES: POOLED OR SQUARE

About Pooled Systems

About Square Systems

THE ADMINISTRATOR/ATTENDANT CONSOLE

Customizing Your MERLIN System

THE FORMS AND LABELS YOU NEED

CUSTOMIZING SEQUENCE

The Control Unit

Setting Your Control Unit

Administering Your System at the Administrator/Attendant Console

SPECIFYING TOUCH-TONE OR ROTARY DIALING

CREATING A LINE POOL

ASSIGNING INDIVIDUAL LINES AND CALL RESTRICTIONS TO VOICE TERMINALS

ESTABLISHING NIGHT SERVICE

Programming Voice Terminals For Office Priorities

ASSIGNING LINE RINGING FOR INCOMING CALLS

ASSIGNING COVER BUTTONS

ASSIGNING AN AUTOMATIC LINE SELECTION SEQUENCE

Programming Voice Terminals For Personal Priorities

ASSIGNING FEATURES TO PROGRAMMABLE BUTTONS

USING PAUSE, STOP, AND FLASH FOR OUTSIDE AUTO DIAL BUTTONS

ASSIGNING SPEED DIAL CODES TO 5- AND 10-BUTTON VOICE TERMINALS

SELECTING A PERSONAL RING

PROGRAMMING VOICE ANNOUNCEMENT DISABLE

Special Information About Attendant Consoles

Special Information About Square Systems

Appendix

SYSTEM ADMINISTRATION DIAGRAMS AND FORMS

Index