AT&T Voice Messaging System User Manual

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MERLIN MAIL 

Voice Messaging System

585-320-744

Issue 1

April 1995

Release 3

For the MERLIN LEGEND Communications System

User’s Guide

AT&T 585-320-744

Issue 1

April 1995

Notice

While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system

by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. AT&T does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. AT&T will not be responsible for any charges that result from such unauthorized use.

Trademarks

MERLIN MAIL and MERLIN LEGEND are registered trademarks of AT&T in the U.S. and other countries.

Ordering Information

Call:

AT&T GBCS Publications Fulfillment Center Voice 1 800 457-1235 International Voice 317 361-5353

International Fax 317 361-5355

Write:

Fax 1 800 457-1764 AT&T GBCS Publications Fulfillment Center

P.O. Box 4100 Crawfordsville, IN 47933

Order:

Document No. AT&T 585-320-744 Comcode 107542870 Issue 1, April 1995

Published by GBCS Product Documentation Development

Basking Ridge, NJ 07920-2332

Table of Contents

Help Introduction Helpful Hints

Voice Mail Tips

Logging In Personal Administration

Changing Your Password Recording Your Personal Greeting Deleting Your Personal Greeting Recording Your Name Personal Operator

Message Administration

Sending A Message Listening To Messages Replying To A Message Forwarding A Message

Transferring and Using Directory

Transferring To An Extension

Using The Directory

Outcalling

Outcalling Numbers Outcalling Schedule Outcalling Delay Outcalling Cycles

Direct Voice Mail

Calling a Mailbox Using Direct Voice Mail Transfer to a Mailbox Using Direct Voice Mail Programming a Direct Voice Mail Button (MLX Telephone) Programming a Direct Voice Mail Button (Analog Multiline Telephone)

1 1

2 2 3 4 5 5 6

7 8 8 9 9

10 11 11 12 12 13 13 15 17 18

18 19 19 19 20

Help

If you have problems using voice mail, contact your system manager. If the problem cannot be solved by your system manager, in the continental U.S. please call our toll-free Helpline, available 24 hours a day, at 1 800 628-2888.

Outside of the continental US, contact your AT&T Representative or local Authorized Dealer.

Introduction

The MERLIN MAIL® Voice Messaging System Release 3 acts like a sophisticated answering machine that allows users to create, retrieve, and forward messages. Callers from inside and outside your company can leave messages in your mailbox, which you can listen to, forward,

save, or discard. A password you create keeps messages private.

You can also send messages, reply to messages, or add your comments to a message and forward both to other people in your company. Your

MERLIN MAIL Voice Messaging System may operate in one language (monolingual mode) or two languages (bilingual mode). The languages supported are English (North American), French (Canadian), and

Spanish (Latin American) in monolingual mode, and English/French or

English/Spanish in bilingual mode. If you have questions about system features and procedures, see your

system manager.

Helpful Hints

■

Program an

the MERLIN MAIL Voice Messaging System. Never program a

password on an

■

Follow these instructions to access voice mail from an external touch-

tone phone: call in on a line answered by Automated Attendant Service and press [*] operator and ask to be transferred to the MERLIN MAIL Voice Messaging System; or call in on a telephone line assigned to the MERLIN MAIL Voice Mail Service.

■

You do not have to wait for voice mail greetings or prompts to finish if

you know the correct command sequence—just enter the digits.

■

You may hear messages telling you that your mailbox is more than 80

percent full or is full when you log into the system. (These messages are uninterruptible.) You should delete unneeded voice messages, in order to make more storage room for messages.

■

To replay a voice mail menu, press [*] [4] .

■

To back through the voice mail menus and prompts, press [*] [#] .

■

Press [*] [7] to return to the Voice Mail Activity Menu.

Auto Dial

[7] ; or call in on a line answered by your system

button on your phone for one-touch dialing into

button.

■

If you turn off the message-waiting light without listening to or deleting

messages in your mailbox, and there are new messages remaining in your mailbox, the light will turn back on at 3 a.m.

■ When you are finished using Voice Mail Service, you can either hang

up or press [*]

[*] [9] to end the call. If you press [*] [*] [9] , the MERLIN MAIL Voice Messaging System will say “Goodbye,” and then disconnect. You may find this useful when placing a credit card call from a pay telephone to the MERLIN MAIL Voice Messaging System.

■ To prevent calls from ringing at your telephone and allow coverage

directly to voice mail, press the Do Not Disturb button.

■

If you often send messages to the same group of people, ask your system manager to create a Group List that you and other subscribers can use.

■

If you have a MERLIN LEGEND®Communications System Release 3.0

or later, program a Direct Voice Mail button on your telephone to call or transfer callers directly to a co-worker’s voice mailbox.

Voice Mail Tips

Most people use the voice messaging system to answer their telephone when they are not available. The most important consideration is to help people feel comfortable leaving a message. The following suggestions will help you make effective use of your voice messaging system.

■ Update your personal greeting regularly. Callers feel most

comfortable leaving a message when greetings convey a subscriber’s status.

■ In your greeting let callers know when you will return their call.

■ Include information in your greeting about how callers can reach a

co-worker who can help them if you are not available.

■ Tell your callers how they can easily reach someone “live” if their call

is an emergency.

If you reach a voice mailbox when calling someone follow these suggestions:

■ If you leave a message, explain why you are calling, and when you

need a response.

■ Keep your message brief and to the point.

■ If you are requesting information, leave your name, full address,

telephone number or fax number.

■ If your call is urgent, or you need assistance immediately, try

pressing [0]

■ Let the person you called know when it is convenient to call you back.

Logging In

To listen to your messages or to send voice mail, you must first identify yourself to the MERLIN MAIL Voice Messaging System. The Login

procedure tells the system that you are an authorized user. If your voice

mailbox is locked because of too many unsuccessful login attempts, you must contact your system manager. (For more information, see the Security Violation Notification feature in the MERLIN MAIL

Messaging System Release 3 Planning, Installation, and Use manual.) To log into the voice messaging system use the following procedure:

Voice

Step 1 Step 2

Step 3

Step 4

Record Messages

Get Messages

Dial the MERLIN MAIL system extension,

Dial your extension number + [#] .

NOTE:

When dialing from your own extension you may

press [#] without entering your extension number. Dial your password + [#] . Voice Mail announces the

number of new and old messages in your Mailbox.

NOTE:

The very first time you log in, your password is not set.

Enter [#] for Step 3. Go to Step 3 in the Changing Your Password section, found on the next page.

Select an option from the Voice Mail Activity Menu: Press [1] to record and send messages.

Press [2] to listen to messages.

Name or Greeting

Personal Operator

Password Outcalling

Transfer

Press [3]

Press [4] to choose your personal operator.

Press [5] Press [6] to administer Outcalling (if you have this

feature).

Press [*] [T] (or [*] [8]) to transfer to another

extension.

to record your name or personal greeting.

to change your password.

Personal Administration

Use the following procedures to change your password, record a personal greeting that callers hear when they reach your mailbox, record your name, or to designate a personal operator who handles your calls when callers press [0]

Security Alert:

If you receive any strange voice mail messages, or your greeting has been changed, or if for any reason you suspect that your MERLIN MAIL Voice Messaging System is being used by someone else, contact your system manager immediately.

Changing Your Password

response to your personal greeting.

Use the following procedure to change the password needed to log into

your voice mailbox.

Choose a password that cannot be easily guessed. Do not choose a password such as 123456. Do not choose a password based on your

extension number. Do not choose a password based on any personal

information that may be found out by others, such as your birthdate or

social security number. Do not write your password down or share your

password with others.

Step 1 Step 2

Log into Voice Mail. Press [5]

prompts you to enter the new password and [#] .

Security Alert

A longer password helps prevent unauthorized access to your voice mailbox. (See the section entitled "Your Responsibility for Your System’s Security" on the inside front cover of this book.) Your password can be up to 15 digits long. A password of at least 6 digits is recommended. Passwords should be changed at least once every three months.

to change your password. The system

Step 3

Step 4

Enter the new password (up to 15 digits) followed by [#] . If your system manager has set a minimum password

length, and your password is shorter than this minimum, you hear a message that your password is too short. You must repeat Step 3 and enter a password at least as long as the minimum length. The system prompts you to re-enter password and [#]

Enter the new password again followed by [#]

Recording Your Personal Greeting

Use the following procedure to record the greeting that callers hear when calls to your extension are answered by the voice messaging system. Your greeting can be up to two minutes long.

If your system is setup in bilingual mode, you have two personal greetings: one in the primary language and one in the secondary language. Your personal greetings should tell callers to press [*] they want to hear your greeting in the alternate language.

[1] if

Step 1

Step 2 Step3

Greeting

Activity Menu

Step 4

Primary Language

Secondary Language

Quit

Step 5

Listen

Log into Voice Mail. Press [3] Choose an option: Press [1] to administer your personal greeting. If

Monolingual Mode, go to Step 5.

Press [*] [#] to quit and return to Voice Mail Activity Menu.

(Bilingual Mode only) Choose an option: Press [1] to administer your personal greeting in the

primary language. Press [2]

secondary language. Press [*] Choose an option: Press [0] to listen to the current greeting.

Repeat Step 5.

to administer your name or greeting.

to administer your personal greeting in the

[#] to quit.

Record

Step 6 Step 7

Approve

Play Back Re-record Delete

Press [1] to record your greeting. Record your greeting, then press [1]. Choose an option: Press [*] [#] to approve your greeting.

NOTE:

If system is in bilingual mode, repeat Steps 4 through 7 to record the greeting in the alternate language.

Press [2] [3] to play back your greeting. Repeat Step 7. Press [2] [1] to re-record your greeting. Go to Step 6. Press [*] [D] (or [*] [3]) to delete your greeting, and

use the one previously recorded.

Deleting Your Personal Greeting

If you would like to use the system default greeting instead of a personal

greeting recorded by you, do the following procedure:

Step 1 Step 2 Step 3

Greeting

Activity

Step 4

Primary Language

Secondary Language

Quit

Step 5 Step 6

Delete

Log into Voice Mail. Press [3] to administer your name or greeting. Choose an option: Press [1] to administer your greeting. If Monolingual

mode, go to Step 5.

Press [*] Menu.

(Bilingual Mode only) Choose an option: Press [1] to administer your personal greeting in the

primary language. Press [2]

secondary language.

Press [*] [#] to quit. Press [*] [D] (or [*] [3] ) to delete the greeting. Choose an option: Press [9]

the deletion.

[#] to quit and return to Voice Mail Activity

to administer your personal greeting in the

to confirm deletion. The system confirms

Cancel

Press [6] to cancel deletion.

Recording Your Name

Use the following procedure to record your name. Your name is heard by callers if you have not recorded a personal greeting. It is also used in the directory, message headers, and when addressing messages.

Step 1 Step 2 Step 3 Step 4

Listen Record

Step 5 Step 6

Approve

Play Back Re-record Delete

Log into Voice Mail. Press [3] to administer your name or greeting. Press [2] Choose an option: Press [0] Press [1] to record your name (up to 4 seconds). Record you name, then press [1] . Choose an option: Press [*] [#] to approve your name.

Press [2] [3] to play back your name. Repeat Step 6. Press [2]

Press [*] [D] (or [*] [3]) to delete your name, and use the one previously recorded.

to administer your name.

to listen to the current name. Repeat Step 4.

[1] to re-record your name. Go to Step 5.

Personal Operator

A caller to your voice mailbox has the option of pressing [0] and being transferred to your personal operator. You can specify the extension to receive these calls.

If you do not specify a personal operator, your callers are transferred to the system’s Call Answer Service Operator if they dial [0] . Callers can press [0] before or after leaving a message.

If you want to let callers know that they have the option of pressing [0] to

your

reach an operator, include that information in

Step 1 Step 2

Step 3

Operator Remove Retain Activity

Log into Voice Mail. Press [4]

Choose an option: Enter your personal operator’s Extension followed by [#] Press [0]

Press [#]

Press [*]

to change your personal operator.

[#] to remove a personal operator number. to retain the current setting.

[#] to return to the Voice Mail Activity Menu.

personal greeting.

Message Administration

Use the following procedures to send, listen to, reply to and forward messages.

Sending A Message

To send a message to one or more subscribers, use the following

procedure. The message can be up to two minutes long.

Step 1 Step 2 Step 3 Step 4

Approve

Play Back Re-record Delete

Step 5

Extension

Group List

Listening To Messages

To listen to messages left in your voice mailbox, use the following procedure:

Step 1 Step 2

Step 3 Step 4

Pause Rewind Skip

Step 5

Log into Voice Mail. Press [2] to get messages. The message header

plays.

Press [0] to play the message. While the message plays, you can choose additional

options:

Press [3] to pause; [3] again to resume. Press [5] Press [6] to skip forward four seconds and play.

NOTE:

Once you listen to a new message, it immediately

becomes an old message. If you listen only to the message header, the message remains a new message. The message-waiting light goes off when there are no

more new messages in your mailbox. After the message plays, choose the appropriate

option:

to rewind four seconds and play.

Delete

Save

Reply Forward

Play Message

Play Header

Activity

Press [*] [D] (or [*] [3]) to delete the message and

listen to the next message header. Go to Step 3. Press [#]

message header. Go to Step 3.

To reply to sender, see Replying to a Message.

To forward a message with comments, see

Forwarding a Message.

Press [2]

Go to Step 4.

Press [2] [3] to rewind and play the message header.

Go to Step 3.

Press [*] [#] to quit and return to Voice Mail Activity

Menu.

to save the message and skip to the next

[0] to rewind and play the current message.

Replying To A Message

To reply to a subscriber’s message use the following procedure:

Step 1

Step 2

Step 3 Step 4

Approve

Play Back

Re-record Delete

After the message plays, press [1] to respond to the message.

Press [1] to reply to the sender. Record your reply, then press [1] again. Choose an option: Press [*]

Go to Step 5 of Listening to Messages.

Press [2]

Repeat Step 4.

Press [2] [1] to re-record your response. Go to Step 3.

Press [*] [D] (or [*] [3] ) to delete your response. Go

to Step 5 of Listening to Messages.

[#] to approve and send your reply.

[3] to play back your response.

Forwarding A Message

Use the following procedure to forward a message to a subscriber’s voice mailbox. The subscriber receiving the forwarded message hears your comments preceding the forwarded message.

Step 1

Step 2

Step 3 Step 4

Approve

Play Back

Re-record

Delete

After the message plays, press [1] to respond to the message.

Press [2] to forward your comments along with the

original message.

Record your comments, then press [1] .

Choose an option:

Press [*] [#] to approve your comments. Press [2]

Repeat Step 4.

Press [2] [1] to re-record your comments.

Go to Step 3.

Press [*] [D] (or [*] [3]) to delete your comments and cancel forwarding. Go to Step 5 of Listening to

Messages.

[3] to play back your comments.

Step 5

Choose an option:

Extension

Group List

Transferring and Using Directory

Use the following procedures to transfer to an extension or use the system’s directory.

Transferring To An Extension

While in Voice Mail, you can transfer to another extension:

Step 1 Step 2

Extension Directory

Press [*]

Choose an option:

Enter Extension to which you want to transfer the call. Press [*]

Directory. Go to Step 2 of Using the Directory.

[T] (or [*] [8]) to transfer your call.

[A] (or [*] [2] ) to transfer by name using the

Using The Directory

You can use the directory to send or forward a message to other voice mail subscribers or to transfer to a voice mail subscriber’s extension.

Ask your system manager if subscribers are listed in the directory by first or last name.

To use the directory when addressing a message or after pressing [*] [T]

(or [*] [8]) to transfer to another extension, follow these steps:

Step 1 Step 2

Step 3

Press [*]

Dial the first four letters of the name.

Example: To find the extension for John Conlin if users are listed by last name, you would dial 2665(CONL). If the users are listed by first name, dial 5646(JOHN).

NOTE:

Use [7] for the letter Q. Use [9] for the letter Z. One of the following actions occurs:

■ A match is made. You exit the directory.

■ The letters match more than one person.

■ No match is found. You exit the directory.

[A] (or [*] [2]) to access the directory.

The system announces the names that match. Select

one.

Outcalling

Your system manger may allow you to use the Outcalling feature. If you have Outcalling privileges, you can specify up to five different numbers that the voice messaging system will call when you receive a new message. This is sometimes called “Cascaded Outcalling.” Each telephone number can have up to 60 digits.

When you receive an Outcalling call on a telephone, the system allows you to log into retrieve your messages.

To cancel further Outcalling attempts for the new message, press [*] [#]

instead of logging in. If you receive a new message, you will still receive

a new Outcalling call. To cancel Outcalling for all new messages, turn

Outcalling off.

If Outcalling is on, the voice messaging system calls the designated phone numbers in the order that they are stored in the Outcalling list. This is called cascading. When a call is completed to a telephone or voice pager, the system plays a message which identifies the call as coming from the MERLIN MAIL system, and continues: "You have a new message. To access your new message, enter extension and [#].

To avoid further notification about this message, press [*] [#]. Please enter extension and [#]. " The Outcalling message does not play for digital pager calls. The pager will display the callback number that you have programmed in the pager’s Outcalling number. When you receive an Outcalling call on a digital pager, you must call into the voice messaging system to retrieve your messages.

Calling continues until one of the following actions occur:

■ During the Outcalling message call, you press [*] [#] to cancel

Outcalling until a new message arrives.

■ You log in to your MERLIN MAIL Voice Messaging System mailbox.

■ The Outcalling interval specified in your schedule is over.

■ The voice messaging system has attempted to deliver the message

(by calling all numbers in your Outcalling list) the number of times specified through the Outcalling cycles programming option.

Use the following general rules to specify an Outcalling number:

Up to 60 characters may be used. End the Outcalling number with [*]

[#].

Use the digits [0] - [9] for the Outcalling number itself.

■ Specify 1.5 second dialing pauses, as needed, with [*]. More than

one [*]

■ For Outcalling to a pager you must put a sufficient number of pauses

([*])

may be used.

after the phone number to allow time for the paging service to answer before the Personal Identification Number (PIN) or callback number is dialed.

■ Put a [#] in your Outcalling number where needed. One example is

Outcalling to a digital paging service where a PIN needs to be followed by a [#].

■ You cannot have a [*] followed immediately by a [#] in your

Outcalling number. When you press [*]

[#] you are telling the system

that you have finished entering your Outcalling number.

To change Outcalling settings, follow the procedure below:

Step 1 Step 2 Step 3

On/off Review Instructions

Program Numbers

Schedule

Delay

Log into Voice Mail. Press [6] Choose an option: Press [1] Press [2] Press [3]

Outcalling numbers. Press [4]

NOTE:

Use [*] Press [5]

(Factory setting: all hours)

Press [6] to change the minimum time between Outcalling attempts. (Factory setting: 15 minutes; Range: 5-99 minutes)

to administer Outcalling.

to turn Outcalling on/off. to review your list of Outcalling numbers. to listen to instructions on entering

to change your list of Outcalling numbers.

for a 1.5 second pause in the Outcalling number.

to change your Outcalling schedule.

Cycles

Activity

Press [7]

(Factory setting: 3 cycles; Range: 1-9 cycles)

Press [*] [#] to return to the Voice Mail Activity Menu.

to change the number of Outcalling cycles.

Outcalling Numbers

To program Outcalling numbers you should follow the guidelines below: For a standard telephone number or a voice pager number:

■ Enter digits ([0] - [9]), pauses ([*]), and pound signs ([#]) required

to place the call; include any access numbers needed.

Example: [9] [*] [1] [8] [0] [0] [5] [5] [5] [2] [0] [2] [0]

■ Enter [*] [#] to signal the end of the number.

For a digital pager or beeper number:

Enter digits ([0] to place the call; include any access numbers needed. Example: To specify an access number, a 1.5 second pause, the paging service number (555-1234), a 4.5 second pause, a PIN (1234) followed by a # and a callback number (555-3456) followed

by a # enter:

[9] [*] [5] [5] [5] [1] [2] [3] [4] [*] [*] [*] [1] [2] [3] [4] [#] [5] [5] [5] [3] [4] [5] [6] [#]

- [9]) and pauses ([*]) or pound signs ([#]) required

Enter [*] [#] to signal the end of the number.

To program Outcalling numbers follow the procedure below:

Step 1 Step 2 Step 3

Step 4

Choose Entry

Quit

Step 5

Change Number

Delete

Listen Quit

Step 6

Log into Voice Mail. Press [6] Press [4]

to administer Outcalling.

to change your list of Outcalling numbers. Choose an option: Choose the entry number ([1] - [5]).

Press [*] [#] to quit. Choose an option: Press [1]

Press [*] prompted press [9]

to change the Outcalling number.

[D] (or [*] [3]) to delete the number. When

to confirm the deletion or [6] to

cancel the deletion. Go to Step 4.

Press [0] Press [*]

to listen to the number. Repeat Step 5.

[#] to quit.

Choose an option:

Telephone or Voice Pager

Digital Pager

Quit

Step 7

Step 8

Approve Re-enter

Press [1]

to enter telephone or voice pager

Outcalling number.

Press [2]

to enter digital pager Outcalling number.

Press [*] [#] to quit.

Enter Outcalling number then [*] [#]. The system

plays the Outcalling number you entered.

Choose an option: Press [*]

[#] to approve. Go to Step 4.

Press [1] to re-enter. Go to Step 7.

Outcalling Schedule

The Outcalling Schedule sets the time when Outcalling calls are

attempted. If a new message is received outside of your Outcalling hours, you will not receive a call for that message.

If your mailbox language is English or Spanish and the time entered is between 01:00 and 12:59 then you will also be asked to enter [1] for a.m. time or [2] for p.m. time.

The steps to set your Outcalling Schedule depend upon whether the

Outcalling Schedule operation is currently set to All Hours or not.

To program Outcalling schedule follow the procedure below:

Step 1 Step 2

Step 4

All Hours

Change

Quit

Step 4a

Change

Quit

Step 5

Log into Voice Mail. Press [6] to administer Outcalling. Press [5] to change your Outcalling schedule.

(Not set to All Hours only) Choose an option:

Press [1]

Go to Step 9.

Press [2] to change starting time and/or ending time.

Go to Step 5.

Press [*] [#] to quit. (Set to All Hours only) Choose an option:

Press [1] to change starting time and/or ending time.

Go to Step 5.

Press [*] [#] to quit. Enter the starting time in the form HHMM (HH =hour,

MM =minute), or to keep current time press [#]. If mailbox language is French, or if you pressed [#], go to Step 7.

to set Outcalling schedule to All Hours.

Step 6

a.m.

p.m.

Step 7

(English and Spanish only). Choose an option: Press [1] Press [2] Enter the ending time in the form HHMM (HH =hour,

MM =minute), or to keep current time press [#] If mailbox language is French, or if you pressed [#] go to Step 9.

for a.m.

for p.m.

Step 8

a.m.

\(English and Spanish only). Choose an option:

Press [1] for a.m.

p.m.

Step 9

Approve

Re-enter

Press [2] for p.m. Choose an option: Press [*] Press [1]

[#] to approve new schedule.

to re-enter the schedule.

Outcalling Delay

Outcalling delay sets the minimum amount of time between successive

Outcalling calls.

To program Outcalling delay follow the procedure below:

Step 1

Step 2 Step 3

Step 4

Delay

Log into Voice Mail. Press [6] to administer Outcalling. Press [6] to change your Outcalling delay. Choose an option:

Enter number of minutes the system should

wait between Outcalling attempts + [#] (Factory

setting: 15 minutes; Range: 5-99 minutes.)

Quit

Press [*]

[#] to quit without changing.

OutcaIIing Cycles

Outcalling cycles sets the maximum number of times that the entire Outcalling list will be dialed.

To program Outcalling cycles follow the procedure below:

Step 1 Step 2

Step 3

Step 4

Cycles

Quit

Log into Voice Mail. Press [6] Press [7] Choose an option: Enter number of times Outcalling list is

dialed + [#]. (Factory setting: 3 cycles; Range: 1-9 cycles)

Press [*]

to administer Outcalling. to change your Outcalling cycles.

[#] to quit without changing.

Direct Voice Mail

If you have a MERLIN LEGEND Communications System Release 3.0 or

later, you may use the Direct Voice Mail feature to call or transfer a call directly to a subscriber’s voice mailbox.

Calling a Mailbox Using Direct Voice Mail

To call a voice mailbox without ringing the extension, follow the

procedure below:

Step 1

Step 1a

Step 2

Step 3

(Multiline telephones only) Choose one of the options

below:

■ Press Direct Voice Mail button.

■ Press the Feature button and select Direct VM.

■ Press the Feature button and dial [5] [6].

■ Go off hook on an SA or ICOM button and press

[5] [6] .

[#]

(Single-line telephones only) Go off hook, then dial [#] [5] [6]

Dial the extension number or press Leave a message for your co-worker.

Auto Dial

button.

Transfer to a Mailbox Using Direct Voice Mail

To transfer a call to a voice mailbox without ringing the extension, follow the procedure below:

Step 1

(Multiline telephones only) Choose one of the options

below:

Step 1a

Step 2

Step 3

■ Press Direct Voice Mail button.

■ Press the Feature button and select Direct VM.

■ Press the Feature button and dial [5] [6] .

■ Press Transfer button and dial [#] [5] [6] .

(Single-line telephones only) Press dial [#] [5] [6] .

Dial the extension number or press Hang up and the transfer will be completed. If you

transferred the call by pressing the Transfer button and

dialing [#] [5] [6], either press the hang up and the transfer will be completed.

Flash

Auto Dial

Transfer

Recall

button again, or

then

button.

Programming a Direct Voice Mail Button (MLX Telephone)

If you have an MLX telephone, use the following procedure to program a

Direct Voice Mail

button.

Step 1 Step 2

Step 3 Step 4

Press

Press the button on the telephone you want to program. Press [*] [5] [6].

To exit, press

Feature

button and press [0] [0] .

Feature

button and press [0] [0] .

Programming a Direct Voice Mail Button

(Analog Multiline Telephone)

If you have an analog multiline telephone, use the following procedure to program a

Step 1 Step 2

Step 3 Step 4

Direct Voice Mail

Slide switch on the side of telephone to the

Press the button on the telephone you want to program. Press [*] [5] [6] .

Slide switch on side of telephone to the center setting.

button.

setting.

AT&T

MERLIN MAIL® Voice Messaging System Release 3 Wallet Reference Card

1. Call Tel. No.

■

If automated attendant answers,

press [*] [7] .

■

If operator answers, ask to be transferred to voice mail.

2. Dial your extension number+ [#] .

3. Dial your password + [#] .

Listen to Messages

2. Choose an option:

Play Message Delete Save

During message you may:

Pause/Resume Rewind 4 sec. Skip 4 sec.

After the message plays:

Delete Save Reply Repeat Message Repeat Header Activity Menu

[0] [*] [D] (or [*] [3] ) [#]

[3] [5] [6]

[*] [D] (or [*] [3] ) [#] [1] [2] [0] [2] [3] [*] [#]

Voice Mail Activity Menu

1. Log in to your voice mailbox.

2. Choose an option:

Record Messages Get Messages

[1] [2]

Record Name or Greeting Personal Operator Change Password Outcalling Transfer

Outcalling

When you receive an Outcalling call, you may log in and listen to your messages immediately (no need to call in separately). To cancel further Outgoing attempts, without

logging in, press [*] initiate Outcalling).

To change your Outcallling setup:

1. Log in to your voice mailbox.

2. Press [6]

3. Choose an option:

On/Off Review #'s Instructions Changes #'s Schedule Delay Cycles

to get Outcalling menu.

[3] [4] [5] [6] [*] [T] (or [*] [8] )

[#] . (New messages still

[1] [2] [3] [4] [5] [6] [7]

AT&T 585-320-744 Comcode 107542870 Issue 1 April 1995

AT&T Voice Messaging System User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Help

Introduction

Helpful Hints

Voice Mail Tips

Logging In

Personal Administration

Changing Your Password

Recording Your Personal Greeting

Deleting Your Personal Greeting

Recording Your Name

Personal Operator

Message Administration

Sending A Message

Listening To Messages

Replying To A Message

Forwarding A Message

Transferring and Using Directory

Transferring To An Extension

Using The Directory

Outcalling

Outcalling Numbers

Outcalling Schedule

Outcalling Delay

OutcaIIing Cycles

Direct Voice Mail

Calling a Mailbox Using Direct Voice Mail

Transfer to a Mailbox Using Direct Voice Mail

Programming a Direct Voice Mail Button (MLX Telephone)