AT&T System 25 User Manual 2

Download

AT&T

AT&T System 25

Switched Attendant Console

User Guide

Loop

Printed in USA

TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT

NUMBER 555-540-706.

Contact:

Call:

Write:

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However, this

information is subject to change. This document will be reissued periodically to incorporate changes.

Switched Loop Attendant Console User Guide Prepared by the Technical Publications Group

Your AT&T sales representative, or

800-432-6600, Monday to Friday between 730am and 6:00 pm EST.

In Canada call: 800-255-1242, or

AT&T Customer Information Center 2855 North Franklin Road

P.O. Box 19901 Indianapolis, Indiana 46219

Contents

Introduction

Attendant Features

Answering Calls Attendant Message Waiting Conference Calls Directory Display Display Functions Hold Incoming Calls Inspect Night Service Paging Park

Placing Calls Position Busy System Alarm

Testing Your Console

9 11 13 15 18

21 22

25 28 30 31 32 34 37 38 39

Standard Multiline Features

Account Code Entry Automatic Intercom Call Accountability Call Waiting Callback Coverage Data Calls

Placed from Your Telephone Direct Group Calling (DGC) Direct Station Selection (DSS) Exclusion Following

41 43 44 45 46 48

49 50

51 52

Forwarding Hands-Free Answering Last Number Dialed

Leave Word Calling Message Waiting Personal Message Waiting

Pickup Programming Numbers Recall

Repertory Dialing (REP DIAL) Signaling Speakerphone

Speed Dialing

Transfer

55 56

57 58 59 60

61 62

65 66 67 68

70 71

Glossary

Introduction

This guide describes how to Attendant Console (SLAC). Attendant Console (DTAC), console.

use the System 25 Switched Loop

If you have a Direct Trunk

you must use the guide for that

Features

You can use most of the features available to other multiline telephone users. to special features that will help you handle calls.

Your AT&T System 25 has two types of features: fixed and assignable. your SLAC. (In this guide, fixed features are indicated at the beginning of a feature description by a box with a check.) An assignable feature is

“assigned” by your System Administrator. (In this guide, assigned features are indicated at the beginning of a feature description by an empty box.)

A fixed feature is one that is always available on

In addition, as the attendant, you have access

not

provided automatically. It must be

✓

❑ ❑

Check with your System Administrator as to which features have been assigned to you. (As a reminder, you can place a check in the box of each assignable feature that you have.)

fixed feature

assignable feature

Attendant Consoles

The Switched Loop Attendant Console (SLAC) can be used alone or with a Direct Extension Selector Console (Selector Console). The setup you will use depends on the size and needs of your company. both consoles.

This guide provides instructions for using

Switched Loop

Attendant Console

Direct Extension

Selector Console

Console Buttons

There are three standard types of buttons on your SLAC. Each

is represented in a special way in this guide:

TYPE

dial pad buttons

button next to permanent

label with dark background button next to changeable

label with light background

NOTE:

A fourth type of button can be found on the display unit,

and is represented in this way:

Set

SHOWN AS:

HOLD

REP DIAL

Loop Buttons

Voice communications paths between your console and the System 25 are called loops. time; if you are busy with a call, other incoming calls will wait in a line (a “queue”) until you are ready to respond. If there are two attendants they

Your console receives calls one at a

the same queue.

Your SLAC has five buttons that are used to place and

LOOP

receive calls. These buttons give you access to outside lines as well as system features.

Automatic Loop Selection

When an incoming call rings, lift the handset (go off-hook); you

are automatically connected to the caller. If your console is idle and you want to place a call, lift the handset; you automatically

receive dial tone at one of the Occasionally, you may have to press a

answer or place a call.

LOOP

buttons.

LOOP

button when you

The console procedures

instructions when this is necessary.

Selector Console

The Selector Console allows you to call an inside number by pressing only one or two buttons instead of dialing all the digits. These buttons are identified and described below.

Group Select Buttons

(the first seven buttons located on the bottom row) Used for selecting the “hundreds” group of each extension number.

NOTE:

(The plastic

Direct Extension Selection (DXS) Buttons

You

may want to label the seven Group Select buttons. caps can be pulled off temporarily to insert labels.)

(located directly above the Group Select buttons) Used for selecting specific extension numbers. (The numbering is fixed from 00 to 99.)

Using the Selector Console

■ If you are placing a call to extension 273:

➤ Press the 200 Group Select button on the bottom row. ➤ Press the 73 DXS button.

■ If you are placing a call to extension 4519:

➤ Press the 4500 Group Select button.

➤ Press the 19 DXS button.

Handset Tones

System 25 signals you with tones that are heard through the

handset. The tones and their descriptions are listed below. DIAL TONE

llllllllllllllllllllllllllllllllllllllllllllllllllll

(a continuous steady tone)

You can dial.

CONFIRMATION TONE ll ll ll (three short tones) Your action has been accepted.

RINGBACK TONE llllllllllllll lllllllllll (repeating on/off tone)

The number you dialed is ringing.

SPECIAL RINGBACK TONE lllllllllllllllllllll ll (one long tone and one short, dull tone) The person you dialed is busy, and

has been notified of Call

Waiting. BUSY TONE lllll lllll lllll (repeating

on/off tone)

The number you dialed is busy.

FAST BUSY TONE lll lll lll lll (fast

repeating on/off tone)

The number you dialed was busy, misdialed, or restricted.

CALL WAITING TONE (short tone(s) heard during a call)

lll lll lll (the waiting call is an outside call)

(the waiting call is an inside call)

You have a call waiting to be answered. QUEUEING TONE ll ll ll ll ll (five short tones)

Your request for a callback has been confirmed.

DEQUEUEING TONE ll ll ll (three short tones)

The extension or outside line that you requested for callback is

now available.

Ringing Tones

System 25 signals you with four distinctive rings. The rings and their descriptions are listed below.

INSIDE CALL llllllllllllllllllll (one long ring) Your call is from a person inside your company.

OUTSIDE CALL llllll llllll (two short rings)

Your call is from someone outside your company. ABBREVIATED ALERT lll (one short burst of ringing)

This can indicate a call on another line; a busy-to-idle reminder; a manual signal; or that your telephone is in program mode.

PRIORITY RING ll ll llllllllllllll (two short rings and one long ring) You are being alerted that your request for Callback can now be completed; or a call is being set up remotely for your phone via a data feature known as Third-Party Call Setup.

Lights

A steady red light indicates the line you should use when you lift the handset.

A steady green light indicates the line or feature in use.

A slow blinking green light indicates an

incoming call. A fast blinking green light indicates a call on

hold or a queued call. (An intermittent blinking

green light indicates a call held temporarily while

being transferred or conference.)

On the Selector Console, a steady red light indicates that a telephone is in use, or a call is

parked on this extension.

On the Selector Console, a blinking red light indicates an extension that is calling you, or an unanswered call is returning to you from that extension.

Data Dial Code (DDC)

When your System 25 was installed, Data Dial Codes (DDCs)

you

were assigned to data terminals. If associated with your System 25, you will receive separate information regarding its use.

have a data terminal

Personal Dial Code (PDC)

Personal Dial Codes (PDCs) were assigned to telephones. In

most cases, your PDC is your extension number. If a telephone is shared by two or more people, each person may have been assigned their own Floating extension numbers (FPDCs) are also used as a convenience for visitors, and for people who are not permanently assigned to a specific location.

“floating” extension number (FPDC).

Display Unit

The console’s built-in display provides visual information about

incoming and outgoing calls. screens shown at the end of each feature entry. Also, refer to the entries for “Directory”, “Display”, “Inspect”, and “Display Functions”.

Use the procedures and sample

Queue Status

System 25 “stacks” calls to a busy console in a waiting line (a queue). These queued calls are then sent to the console, one at a time, as the attendant becomes available. The number of calls waiting in the queue is shown on the right side of the Screen 1 display. If one to nine calls are waiting for to be answered, the

actual number appears.

by "!".

A queue of ten or more calls is indicated

This Guide

This guide has two feature sections: Attendant Features and

Standard Multiline Features. The Attendant section describes

the features you will use as an attendant. The Multiline section

describes the features that are available to you and all other multiline telephone users. are arranged in alphabetical order.

For your convenience, the features

Additional Information

See your System Administrator if you have any questions or would like additional information about your System 25 features.

Attendant Features

Answering Calls

You can receive only one call at a time on your console; calls are held in a queue at the System 25 until you (or the other

attendant) can handle them. Your console receives incoming

calls only when you have no active calls, and at least one loop is

idle.

You answer all incoming calls at one of the LOOP buttons on

the upper left of the console. (The system automatically selects

LOOP buttons in a rotating sequence for receiving calls.)

When an incoming call rings, the green light next to the

appropriate LOOP blinks.

✓

❑

Answering a Call

Lift the handset.

Speak with the caller.

Display

The display shows different information, depending on the type of incoming calls received.

If an outside call has arrived at your console, and three calls are waiting in the attendant queue, your display shows:

OUTSIDE 3

Answering Calls (Continued)

When a call arrives at the console from an inside phone, the display shows the extension number and name of the person calling. The “!”

symbol indicates that ten or more calls are

waiting in the queue.

314 Sherwood,A !

A call that you sent to A. Jones is returning (indicated by the “}”

symbol); the person’s extension and name are shown.

}398 Jones,A 2

Pressing the

SCROLL

button displays Screen 2: the letter “d“ indicates that Jones did not answer. The identifier of the person who is calling is also shown.

BRANCH d

A call placed to S. Tango by an inside caller has been redirected to the console for coverage, as indicated by the “>” symbol.

>319 Tango,S 3

To determine the identity of the caller, press

SCROLL

display Screen 2.

301 Asay, J

The letter "s" indicates that the person who was called (Tango) activated Send All Calls to have the call sent to coverage.

Attendant Message Waiting

You can use a Message light to notify people of a waiting

message. next to Message light on the telephone you call.

Turning on Message Waiting Lights

While Ringing the Telephone

1 If the light is not on, press ATTENDANT MESSAGE WAITING .

The !ight next to this button turns on.

Hang up.

The light next to this button goes off.

Without Ringing the Telephone

When you dial an extension, the status of the light

ATTENDANT MESSAGE WAITING

will be the same as the

❑

1 Listen for dial tone, then press ATTENDANT MESSAGE WAITING .

The light next to this button turns on.

Dial the extension number.

2 3 After confirmation tone, hang up.

The light next to this button goes off.

Turning Off Message Waiting Lights

While Talking with the Person

1 If the light is on, press ATTENDANT MESSAGE WAITING .

The light next to this button goes off.

Hang up.

Without Ringing the Telephone

1 Listen for dial tone, then press ATTENDANT MESSAGE WAITING .

The light next to this button turns on.

Dial the extension number.

(Continued)

Attendant Message Waiting (Continued)

After confirmation tone, press ATTENDANT MESSAGE WAITING

again.

The light next to this button goes off.

Hang up.

Display

Using the Attendant Message Waiting feature does not affect the call information display.

Conference Calls

❑

You can set up a conference that includes a combination of

System 25 extensions as well as outside calls. You may have up to five conferees; however, no more than two may be on outside lines. To set up a conference, start with one call; then contact

the new parties one at a time and add them to the original loop. You can drop parties before they are placed in a conference.

However, once in a conference, you cannot selectively drop

party from the conference because they are all on the same loop.

If you want someone to withdraw from the conference, ask that

person to hang up.

Setting Up a Conference

Dial the first person and announce the conference call.

any

2 Press CONFERENCE

The light next to the LOOP button blinks intermittently.

The system then selects and lights a new

tone.

3 Dial the next person you want added to the conference.

NOTE:

for any reason this call should

and listen for dial tone.

LOOP button and supplies dial

not

be added (busy, no answer, or misdial), you should do the following: Press DROP , then press the appropriate button for the call you want to drop.

Press RELEASE or FORCED RELEASE to drop an outside call that is ringing or is returning a busy, intercept, or reorder

tone.

4 Announce the conference call.

NOTE:

Press

RELEASE

FORCED RELEASE

to drop an inside or outside call that is completed but the person is not joining the conference.

(Continued)

Conference Calls (Continued)

Press the LOOP button next to the blinking light to add this

person to the conference.

The loop where the last conferee was called becomes idle again.

If you want to add another conferee, return to Step 2 and

continue.

Display

Each time a party is called for a conference, the normal information is displayed.

Call to an inside extension:

311 Dunn,B 2

Call to an outside number:

95551634

As each new person is added to the original loop, the display

shows the number of conferees (including you) now connected together, along with the current number of calls waiting in the queue.

CONFERENCE 3 2

Display

✓

❑

The console’s incoming and

as follow:

■

Handling calls more easily

■

Checking the time and date

Setting the alarm, time, day, date, and timer

■

Programming buttons or speed dialing codes from your

■

telephone

■

Using the system directory to check a specific person’s number

Checking the feature or numbers that are stored on a button,

■

the identity of an incoming call, and the identity of a call on hold.

built-in display provides visual information about outgoing calls.

Various uses for your display are

Viewing Display Screens

The display can show two screens of information, each

containing up to 16 characters. (You can view only one screen at a time. ) Screen 1 appears automatically y and indicates information such as names and extension numbers (inside calls), and identification of outside calls.

1 To view the information that appears on Screen 2 of the

display, press

To return to Screen 1 of the display, press

If Screen 2 of a display is a continuation of Screen 1, such as a telephone number that is more than

dash at the beginning of Screen 2. The following is an example

of a double-screen display, in which the telephone number is

continued on Screen 2.

SCROLL.

12345678909876

-54321

SCROLL

digits, you will see a

again.

Display (Continued)

Pressing the INSPECT mode, where you can specific buttons.

See the entry entitled “Inspect” for more

button puts the display into the

Inspect

check the information associated with

details.

The DIRECTORY button allows you to check the number associated with someone in your system. For more information

about operation for this feature, see the entry for “Directory”.

Symbols Used in Displays

Two groups of symbols provide specific information about

incoming calls. Screen 1 display are as follow:

Display symbol

}

Symbols that may appear on the left side of the

Meaning of the symbol

A redirected or coverage call has been sent to the console.

A call is returning to the console from an extension that is busy or does not answer; or a call has been redirected using the Third-Party Call Setup (for Data) or Park feature.

The START button has been pressed

while handling a call. This is a Busy-to-Idle Reminder call.

The

call has been queued by

requesting the Callback feature. The call has been forwarded to an

outside location. The call being received is a transferred

call.

(Continued)

Display (Continued)

The following Call Type identifiers

appear on the right side of

the Screen 2 display.

Display symbol

This is a Third-Party (Data feature)

Meaning of the symbol

call. b d

The covered station was busy.

The covered station did not answer

the call.

The call was sent using the Following

or Forwarding feature. g n

This is a DGC call.

This is a Night Service call.

When the initial redirection symbol is

“>”,

the call was picked up using the

Pickup feature.

When the initial redirection symbol is

“}”, this is a returning a “parked” call.

Send All Calls was turned on by the covered station.

The call is to an FPDC that is not

signed in.

Display Functions

✓

❑

The LOCAL button provides access to special features built into your display unit.

The buttons at the top of the telephone (next to the display screen) control a clock, calendar, 60-minute timer, and an alarm.

When you press LOCAL, you select next.

Your display will remain in the “Local” mode

until you either place a call, receive a call, or press

the screen displays whatever function

LOCAL

again.

Setting the Clock, Date, or Alarm

1 Press LOCAL.

The Clock/Calendar Screen appears on the display.

Press Set (repeatedly, if necessary) until the item you want

to change flashes.

3 Press Fwd or Rev to change the setting.

4 If you want to change the setting of another item, return to

Step 2.

5 Press Exit , then press LOCAL.

Using the Timer

Press

LOCAL

Press Time/Timer

The Timer Screen appears on the display.

To start the timer, press Start .

The Timer resets to 00:00, then begins timing.

To stop the Timer, press Stop .

If you want to time another event, return to Step 3.

Press Exit, then press LOCAL.

Hold

You can hold calls while you attend to other matters and then

pick them back up. After you put a call on hold, you may hang up the handset without losing the call. Keep in mind that when you put a call on hold, the system is signalled that you are available to receive another call; if there are any calls waiting in the queue, the system will send the first one to you as soon as you put your current call on hold.

If you do not return to your held call within a preset time interval, there will be a visible change in the blink rate and, if administered, an audible tone. After a second timed reminder is sent, the system will either continue to send reminders or cause the call to start ringing again as an incoming call at the LOOP button where it is held. This option is controlled by your

System Administrator.

✓

❑

Automatic Hold and Automatic Release

If you have the Automatic Hold feature, a call is put on hold

automatically when you select another loop by pressing LOOP,

FLEX DSS, FACILITY,

Automatic Release feature instead, a call is released or lost when you select another loop without first pressing HOLD . Find

out from your System Administrator which of these features your console has.

or AUTO ICOM . If you have the

Placing Calls on HoId

1 Press HOLD .

The light next to the LOOP button of the held call blinks.

You can handle other matters without disconnecting the line.

Hold (Continued)

Returning to the Held Call

1 Press the LOOP button next to the blinking light. 2 If necessary, lift the handset to continue talking.

Using Hold to Place Another Call

1 Press HOLD .

The light next to the button of the held call blinks.

Press an idle LOOP button and listen for dial tone.

2 3 Place and complete the second call. 4 To return to the held call, press the LOOP button next to

the blinking light.

Using Hold to Answer Another Call

Press HOLD .

The light next to the button of the call on hold blinks.

Press the button next to the blinking light.

Speak with the caller.

To return to the held call, press the LOOP button next to

the blinking light.

(Continued)

Hold (Continued)

Display

The display screen goes blank after a call has been put on hold.

When you return to a held call, the same display originally

associated with the call appears again.

Call from an inside station:

343 Green,A 1

Call from an outside station:

BRANCH 2

Incoming Calls

✓

❑

You can use either your SLAC or Selector Console to send calls to other telephones.

Before you send (extend) a call, you can check to see if the person will accept the call. (This is called an Announced Call.) While you are talking, the caller is on hold and cannot hear you.

You can also send calls to other telephones the call (Unannounced Call). If you send a System 25 to a busy telephone, the caller is on hold and a Call Waiting signal is sent to

without announcing call from outside the

automatically placed

the busy line. If the person does not answer the call, it will be returned to you after a preset interval.

Answering Calls

1 Lift the handset.

2 Speak with the caller.

Extending Calls

1 Press START and listen for dial tone. 2 Dial the extension.

3 If you do not announce the call, or if you announce the call

and the person will accept it, press

RELEASE and hang up.

NOTE:

If you have been assigned the Automatic Release Option, it it not necessary to press the RELEASE button. You can continue with other calls by pressing another

LOOP button, and you may release the call by hanging up.

4 If the person does not want to accept an announced call,

press

NOTE:

LOOP button.

CANCEL and speak with the caller before hanging up.

Unannounced Calls that are not answered return on a

(Continued)

Incoming Calls (Continued)

Switching Between Parties

You can switch back and forth between the caller (source) and the person you want to connect the call to (destination) by using

SOURCE and DEST buttons. To move between parties:

1 Press SOURCE to go back to the caller. 2 Press DEST to go back to the called party.

3 If the called party will

take the call, press

RELEASE.

If the called party will

not take the call, press

CANCEL and

speak with the caller.

4 Hang up.

Display

As an example: An outside person has placed a call to you and asks to be connected to B. Taylor on extension 372. Four calls

are waiting in the attendant queue. Screen 1 has the following information:

“extend”

condition is

After you press changes; the

“&” symbol indicates that the

active.

OUTSIDE

START to send (extend) the call, Screen 1

If you press

SCROLL,

person calling.

Screen 2 displays information about the

OUTSIDE

Incoming Calls (Continued)

When you dial the inside extension, Screen 1 displays it.

&372 Taylor,B 4

Screen 2 remains the same.

OUTSIDE &

After the person you are calling answers, press SOURCE and

information about the person calling returns to the screen.

OUTSIDE &

If you press DEST,

information about the person you are

calling now appears on the screen.

&372 Taylor,B 4

If you press

JOIN,

Screen 1 shows a conference connection.

CONFERENCE 3

Pressing RELEASE (or hanging up if you have Automatic Release) causes Screen 1 to go blank except for the number of

calls in queue.

Inspect

✓

❑

The inspect mode allows you to use your console display to get the following information:

■

The extension number and associated name for either a call

on hold or a call ringing at a LOOP button.

■

The number of trunks available in a group of trunks

represented by a FACILITY button.

■ The number or code stored on a REP DIAL , LAST # DIALED ,

FLEX DSS

■

The name of the feature assigned to any other button.

button.

NOTE:

incoming calls. You also will handling procedures (such as

In the Inspect mode, your console is unavailable to new

not be able to perform call-

hold, transfer, answering a call,

etc.).

Using Inspect

Press

2 Press the button

INSPECT

you want to inspect.

Deactivating Inspect

When you do any of the following, you automatically deactivate

the Inspect feature:

Press

Hang up the handset after being off-hook, lift the handset

INSPECT

after-being on-hook, or press an idle

again;

LOOP

button ;

3 Allow the display to be idle for 15 seconds.

Inspect (Continued)

Display

To display information about a held or ringing call, press the

LOOP button of the call. The display is the same as the one

that appeared when the call first arrived at the console.

322 Sisolak,W 8

To get the number of busy trunks in a pooled facilities group, press the FACILITY button.

total group are busy.

003 of 016 BUSY

To display the number stored on a REP DIAL , LAST # DIALED ,

FLEX DSS button, press the button.

The display shows how many of the

912425631324

Where numbers have

not

been stored under feature buttons, the

name of the button feature will be displayed.

REP DIAL

Inspection of any button other than those listed above results in the name of that

feature

being displayed.

ACCT ENTRY

Night Service

When you leave for the night, the system can be set so that incoming calls either ring a night bell or are directed to preassigned telephones.

Activating Night Service

1 Press NIGHT to turn on Night Service.

The light next to this button turns on.

To turn off this feature:

2 Press NIGHT to turn this feature off.

The light next to this button goes off.

Display

❑

Turning Night Service on or off does not affect the display.

Paging

If your company has a paging system, you may access the system by using either a button or a code. See your System Administrator for the paging access code and for additional information if you have a zoned paging system.

❑

Using the Paging System

1 Listen for dial tone.

2 Press PAGE or dial the paging access code.

NOTE:

3 Make your announcement, then hang up.

If you dialed a code, listen for confirmation tone.

Display

During paging, the access code is displayed as you enter it.

Park

Parked calls are similar to held calls except that they can be picked up from any telephone. Any call can be parked on the

SLAC, but only one call can be parked at a time. On the

Selector Console, eight calls can-be (However, only Console.)

outside

calls can be

parked simultaneously.

parked on the Selector

❑

See your System Administrator for

Selector Console Park codes.

Parking a Call on the SLAC

Press HOLD .

The light next to the button of the held call blinks.

Press another LOOP button and listen for dial tone.

2 3

Dial

Listen for confirmation tone and dial tone.

If the call is for someone else, dial or page that person and

identify the extension number where the call is parked. Hang up.

NOTE:

interval (the default time is two minutes), the call will return to the console on the button where it is held. Answer it as you would any incoming call.

* 5

❑❑ .

If the parked call is not answered within a preset

Parking Calls on the Selector Console

1 Press the Group Select and DXS buttons for one of the

Selector Console Park codes. For example, if one of the codes is 801, press Group Select button 800 and then press DXS button 01.

When you do this, the call will be removed from your SLAC.

(Continued)

Park (Continued)

If the call is for someone else, dial or page that person and

identify the code where the call is parked.

3 Hang up.

NOTE:

If the parked call is not answered within a preset

interval (the default time is two minutes), the call will return

to the console on a LOOP button. Answer it as you would any incoming call.

Picking Up Parked Calls

1 Listen for dial tone, then press ❑ ❑ .

Dial the extension number where the call is parked.

Display

The following example is an incoming call parked on your console. The display shows the characters as you dial them to

park the call.

A returning parked call is displayed on both screens. Screen 1

indicates that a parked call is returning.

} PARK RTN 1

Screen 2 identifies the source of the call.

322 Sisolak,W p

Placing Calls

You can place calls to people inside or outside your company with LOOP buttons.

✓

❑

Placing Inside Calls

Using the SLAC

1 Lift the handset and listen for dial tone.

light next to the selected LOOP button turns on.

The

Dial the extension number.

Using the Selector Console

1 Listen for dial tone. 2 Press the appropriate Group Select button. 3 If the DXS button of the person you want to reach is not lit,

press it.

If the DXS button of the person you want is lit, that person is busy; try again later.

Placing Outside Calls

1 Listen for dial tone, then press FACILITY , or dial the outside

line access code.

2 Listen for dial tone. 3 Dial the telephone number.

Placing Calls (Continued)

When an Incoming Call is Ringing

1 Press an idle LOOP button,

The red light moves to the selected button.

Listen for dial tone.

2 3 Continue to place the call in the normal way.

For Someone Else

1 Answer the call.

Press

3 Dial the outside number. 4 Announce the call and hang up.

TRANSFER.

For Someone Else, then Calling the Person Back

Listen for dial tone and dial the outside number. Announce the call.

Press START and listen for dial tone.

Dial the person

for whom you placed the call and announce

the call. Press RELEASE

NOTE:

If your console has the

and then hang up.

Automatic

Release

do not have to press RELEASE to drop out of the call. Hanging up or pressing a new

LOOP

button will

automatically drop you from the call.

feature, you

(Continued)

Placing Calls (Continued)

Display

Typical display for an inside call shows the extension number

and name of the person called. The digit “3” indicates that three calls are waiting in the queue.

318 Davis,R 3

Typical display for an outside call shows the dialed digits and the number of calls in the queue.

912125551212 7

Position Busy

❑

You can incoming calls by pressing POS BUSY . This places your console in the Position Busy mode and turns on the light next to your

POS BUSY button.

If your company has two attendant consoles, the system sends your incoming calls to the other attendant while your console is

in the Position Busy mode. (Only one console can be in the

Position Busy mode at the same time.)

If your company has only one attendant console, you can activate Position Busy only if another telephone has been specifically administered as a backup answering position.

make

your SLAC temporarily unavailable to most

Using the Position Busy Feature

1 Press POS BUSY to turn on Position Busy.

The light next to this button turns on.

Press POS BUSY to turn this feature off.

The light next to this button goes off.

Display

Activating or deactivating Position Busy does not affect the display.

System Alarm

If the green light next to the ALARM button flashes, there is a problem with the System 25.

once.

If you press the flashing ALARM button, the light will change from flashing to steadily lit. A new

steady light to start flashing again.

after

the trouble has been corrected.

Notifiy your System Administrator at

trouble situation will cause a The light will turn off only

✓

❑

Display

A system alarm does not affect the current display.

Testing Your Console

You can test the lights and ringer on your SLAC and the lights on your Selector Console.

switch is located on the left side. It has two positions: “T” and

“P”. (The “P” position is inoperative).

On the Selector Console, the Test button is located on the

bottom row (far right) with the Group Select buttons.

On the SLAC, the Test/Program

✓

❑

NOTE:

not work.

Notify the System Administrator if a light or ringer does

Testing the SLAC

1 Slide the switch on the left side of the SLAC to “T”.

The red and green lights alternately light and the ringer sounds.

Slide the switch back to the midpoint between “T” and “P”.

Testing the Selector Console

Press TEST .

The red lights cycle on and off sequentially.

Press TEST again.

NOTE:

adjacent buttons.

Press TEST a third time.

The test stops.

The individual lights can be tested by pressing the

Display

During the SLAC test procedure, the display shows 16 blackened character positions.

Standard Multiline Features

Account Code Entry

For bookkeeping purposes, account codes may be assigned to use with certain calls. If you are required to use account codes

for outgoing calls, the code must be entered an outgoing call.

See your System Administrator to verify the types any, for which you must enter an account code.

before

you can place

of calls, if

✓

❑

Account Code Entry - Outgoing Calls

Listen for dial tone, then press ❑ ❑ .

Dial the account code.

NOTE:

code, press ❑ ❑ again, then the correct account code.

If you make a mistake while entering the account

* 0

Listen for dial tone.

Dial the outside line access code and listen for dial tone.

Dial the telephone number.

NOTE: You cannot use the ACCT ENTRY button for this

procedure.

Account Code Entry - Incoming Calls

After completing your conversation,

press ACCT ENTRY .

(Continued)

and before you hang up,

Account Code Entry (Continued)

NOTE:

Press ACCT ENTRY

You will be disconnected from your call when you

Therefore, do

not

press it until you have

finished your conversation.

Dial the account code.

NOTE:

code, press ❑ ❑ again, then the correct account code.

Listen for confirmation tone, then hang up.

If you make a mistake while entering the account

* 0

Display

After you press

As you dial the account code, the digits are displayed on Screen 1.

ACCT ENTRY or * 0 , the display shows:

❑ ❑

ACCT?

ACCT?123456789

If you enter more than 9 digits, Screen 1 will show the first 9 digits; the display will then automatically scroll to Screen 2.

-01234

If you use REP DIAL or Personal Speed Dialing to enter the code, the display is the same as above.

If you use System Speed Dialing to enter account code digits,

only the code ( # 100 through # 189) is displayed.

ACCT?#125

Automatic Intercom

You and another person may each have a button labeled

AUTO ICOM that you can use to call each other.

❑

Using AUTO ICOM

Press

2 Listen for ringback.

AUTO ICOM

Display

Automatic Intercom calls show the same information on the

display as all inside System 25 calls.

Call Accountability

❑

You can use your own extension number at any telephone to

place toll calls that should be billed to you.

Billing Calls to Your Extension

1 Listen for dial tone,

2 Dial your extension 3 Listen for dial tone,

NOTE: If you make

sequence.

then press # # . number.

then dial the telephone number.

a mistake, hang up and restart the

❑❑

Display

# #

❑❑ and the extension number is displayed as you dial it.

After you receive second dial tone, the outgoing telephone number is also displayed as you enter it.

##35395551212

Call Waiting

Some telephones in your System 25 may have the Call Waiting feature. When you dial the extension of a person who has this feature and their line is busy, you will hear a special ringback tone. This tone indicates that the line is busy, but the person has been notified of a waiting call. (You can still send a call to that extension.)

❑

Callback

If a System 25 extension or outside line is busy when you place a call, you can request a callback. Your call will wait in a line

(called a queue) for the extension or line to become available.

The system will then alert you with a priority ring and complete

the call. For inside calls, use Callback when you hear a busy tone or a

special ringback tone. you hear fast busy tone.

For outside calls, use Callback only when

❑

NOTE:

automatically when you place certain calls.

You may hear the callback request queueing tone

Requesting Callback

1 Before you hang up, press RECALL .

Listen for queueing tone, then hang up.

NOTE:

not been accepted for this call.

If you do not hear queueing tone, your request has

Completing Callback

1 When you hear priority ring, lift the handset.

NOTE:

you will not receive priority ring.

2 Listen for dequeueing tone.

Your call will be completed as dialed.

If you remained off-hook after requesting Callback,

Canceling Callback

1 Press DROP . 2 Press the button associated with the call. 3 Hang up.

Callback (Continued)

Display

Typical displays for Callback are

When you successfully complete

shown below.

a Callback request, the display

shows :

CALL QUEUED

When you receive

the callback, information associated with the originally-dialed number is displayed, preceded by “Q”. For example:

Q95551212

If the request fails, the display shows:

QUEUE DENIED

If you cancel the request, the display shows:

QUEUE CANCELED

Coverage

❑

You may be covering calls for other telephones. In this calls will be sent to you after a preset number of rings, and will be handled like any other incoming call. (The System Administrator determines the number of rings before unanswered calls are sent to coverage. )

case,

Display

A call placed to K. Chapman by another System 25 user been redirected to the console for coverage, as indicated by the

“>” symbol. (There are 3 calls waiting in the queue.)

Called party information is displayed on Screen 1.

>368 Chapman,K3

Caller information

is displayed on Screen 2.

359 Blake,G s

has

The caller is G. Blake. K. Chapman activated Send All Calls to send the call to coverage. (The Send All Calls feature is indicated by the letter “s”.)

Data Calls

❑

Placed from Your Telephone

If your System Administrator has assigned a DATA button to your telephone, you can use it to place data calls for your

associated data terminal.

Placing a Data Call

Turn on your data terminal.

Listen for telephone dial tone. If your data call is an inside call, go to Step 4.

If your data call is an outside call, press DATA , then dial the data number.

Listen for a high pitched answer tone.

Press DATA within 15 seconds of hearing answer tone.

Hang up.

Direct Group Calling

Your System Administrator will advise you if you have been assigned as a member of a Direct Group Calling (DGC) group. Calls that go to these groups are distributed among its members for the purpose of answering incoming group associated calls.

(DGC)

❑

Leaving the Group

Members may temporarily the following

procedures:

not receive incoming calls by use of

1 Listen for 2 Listen for

Returning

1 Listen for 2 Listen for

dial tone, then press confirmation tone and hang up.

to the Group

dial tone, then press confirmation tone and hang up.

❑❑

Display

The access code you dial to leave or return to the Group is

displayed on the screen until you hang up. When receiving a DGC call, Screen 1 displays the DGC group

ID.

>522 CustServ 3

Screen 2 displays the caller identification and call-type code.

OUTSIDE g

Direct Station Selection (DSS)

DSS buttons allow numbers to be stored in the memory system so you can make calls without dialing the digits. There are two kinds of DSS buttons: fixed and flexible. Fixed DSS buttons,

DSS , are extension numbers or access codes programmed by

the System Administrator. allow codes. (You cannot program Pooled Facility Access codes on a DSS button.)

For instructions on how to program information in FLEX DSS buttons, see the section titled “Programming Numbers”.

you

to program extensions and other System 25 access

Flexible DSS buttons, FLEX DSS ,

❑

Placing Calls

When DSS Buttons Are Not Lit

1 Listen for dial tone.

2 Press DSS or FLEX DSS

When DSS Buttons Are Lit

1 Do not lift the handset. 2 Press DSS or FLEX DSS .

NOTE:

hangs up. Lift the handset and your call will be placed automatically.

Your phone will ring once when the other person

Display

When you press a DSS or FLEX DSS button, the display shows the programmed number and the name associated with the number just as it does for any internal call.

When you receive a Busy-to-Idle Reminder, the information flashes on the display, preceded by “I”.

1305 Asay,J

Exclusion

This feature prevents others from listening in on a shared line.

While on a call, activating this feature will automatically disconnect all other inside lines. To include selected inside

people on your call, press EXCLUSION before adding them to the call.

❑

Activating Exclusion

1 Answer or place a call. 2 Press EXCLUSION .

The light next to this button turns on.

NOTE:

end of your call.

The Exclusion feature goes off automatically at the

Display

Activating the Exclusion feature does not affect the current

display.

Following

You can have your personal calls sent to another telephone by

using either the Following or the Forwarding feature. To use the Following feature, at a telephone other than your own, you

your extension number.

either or

Although the Following and Forwarding features send your calls

to another telephone, the two features differ slightly. Read the information and procedures for both features and then use the more appropriate feature when you want to forward a call.

sign out

your extension number from that other telephone,

at your own telephone.

To cancel the request, you may

✓

❑

sign

Signing In

Listen for dial tone, then press

2 Dial your own extension number.

3 Dial your extension number again. 4 Listen for confirmation tone, then hang up.

* * .

❑❑

Signing Out

1 Listen for dial tone, then press. 2 Dial your extension number. 3 Dial 0 4 Listen for confirmation tone, then hang up.

❑

* * .

❑❑

(Continued)

Following (Continued)

Signing Out All Extensions

This procedure signs out all extension numbers that have been signed in at this telephone

except

assigned to it.

for the extension normally

Listen for dial tone, then press

2 Listen for confirmation tone and hang up.

* *

❑❑❑

0 .

Display

The characters dialed (including * *) appear on the display screen.

Forwarding

You can have personal calls sent to another telephone or to an outside number. Forwarding allows you to direct calls to

another location while still at your own telephone. Read the procedures for Forwarding and Following and then use the feature that fits your need.

❑

NOTE:

telephone numbers. any restrictions concerning this feature.

Calls might not be administered for forwarding to outside

Check with your System Administrator for

Forwarding Calls

1 At your own telephone, dial 2

Dial the extension number of the other telephone

Dial the outside line access code and the telephone number of the other phone.

3 Listen for confirmation tone, then hang up.

# 7 0 .

❑❑❑

Canceling Forwarding

At your own telephone, press

2 Dial your

extension number.

* * .

❑❑

3 Dial your

4 Listen for

extension number again.

confirmation tone, then hang up.

Display

When a call is being forwarded to a another location, the

forwarded-to number will flash on the display.

F912155551212

Hands-Free Answering

The Hands-Free Answering (HFAI) feature allows you to answer calls without lifting the handset. Turn this feature off before leaving your console unattended, or incoming calls cannot be covered by many System 25 features, such as Forwarding, Send

All Calls, etc. (You cannot use this feature while using the Directory or Inspect feature.)

❑

Answering Calls

Press HFAI .

The light next to this button turns on.

Press AUTO ANS.

The light next to this button turns on.

Listen for the beep that announces a call.

The light next to SPEAKERPHONE and MICROPHONE turn on

Begin speaking.

NOTE:

press MICROPHONE

To temporarily keep the caller from hearing you,

Press this button again to speak.

Ending Calls

1 Press 2 Press 3 Press

SPEAKERPHONE

AUTO ANS

your HFAI .

Display

The

display for a Hands-Free call is exactly the same as for any

incoming inside call.

Last Number Dialed

❑

You can redial the last number you dialed (up to 16 digits) by

using the

LAST # DIALED

button.

Numbers are stored in LAST # DIALED

when you use the Speed

Dialing feature or the following buttons:

■ CONFERENCE

■ FACILITY

■ LOOP

■ REP DIAL

■ TRANSFER

Numbers are not stored in LAST # DIALED when you use Account Code Entry, Call

Accountability, or the following

buttons:

■ ACCT ENTRY

AUTO ICOM

■

■ DSS

■ FLEX DSS

Using Last Number Dialed

1 Listen for dial tone.

2 Press LAST # DIALED .

NOTE:

FACILITY or LOOP button, you must use the same type of

If you dialed the last telephone number with a

button to obtain dial tone before you redial.

Display

The display shows

Speed Dialing, the display will not show the number. It shows

only

the code (# 100 through # 189).

all

characters dialed. When using System

Leave Word Calling

You can use the Leave Word Calling feature only if the VOICE POWER Voice Message System (VMS) is connected to your System 25. You may want to use the Leave Word Calling feature for any of the following reasons:

The person you called is busy

■

The call is unanswered

■

You have requested callback for that extension

■

You have been connected to Coverage for that extension

■

For instructions on obtaining messages left at your telephone, see your System Administrator.

❑

Leaving Messages While on a Call

1 Press LEAVE WORD CALLING .

2 Listen for confirmation tone, then hang up.

NOTE:

tone, either the other telephone does not have VMS assigned to it, or the extension you dialed is invalid.

If you hear fast busy tone instead of confirmation

Leaving Messages When Not on a Call

1 Listen for dial tone, then press LEAVE WORD CALLING . 2 Dial the extension of the other person. 3 Listen for confirmation tone, then hang up.

NOTE:

tone, either the other telephone does not have VMS assigned to it, or the extension you dialed is invalid.

If you hear fast busy tone instead of confirmation

Message Waiting

Message Waiting is available on most multiline telephones, and

is a feature that can be used by anyone in the system. Most telephones have a light that indicates a waiting message.

✓

❑

You may also have a MESSAGE

turn the light off after you receive messages. If your telephone does not have a MESSAGE code to turn it off. (If you want to check on the feature associated with the MSG WAIT button, go to the section titled

“Personal Message Waiting”.)

button, which you can press to

button, you must use a feature access

Turning On Message Lights

1 Listen for dial tone, then press 2 Dial the extension number of the telephone. 3 Listen for confirmation tone, then hang up.

NOTE:

tone, either the other telephone has no message waiting light

or the extension you dialed is invalid.

If you hear fast busy tone instead of confirmation

# 9 0

❑❑❑

Turning Off Message Lights

Listen for dial tone, then press

2 Dial the extension number of the telephone.

3 Listen for confirmation tone, then hang up.

# 9 1 .

❑❑❑

PersonaI Message Waiting

❑

You and another person may have been assigned buttons that are used to signal each other. If so, a message waiting is indicated by the light next to MSG WAIT . Either the sender or the receiver can turn this light off.

Sending a Personal Signal

1 Do not lift the handset. 2 If the light next to the button is off, press MSG WAIT .

Canceling a Personal Signal

1 Do not lift the handset.

2 If the light next to the button is on, press MSG WAIT .

Pickup

Pickup allows you to answer a call that is ringing at another telephone. Pickup calls arrive at the LOOP button where the code was entered.

All multiline telephones have this fixed feature.

✓

❑

Picking Up Calls

1 Listen for dial tone, then press

Dial the extension number of the ringing telephone.

* 7

❑❑

✓

❑

Picking Up Calls in Your Pickup Group

❑

Listen for dial tone. Press

NOTE:

have been designated to be in a pickup group. (This is an assignable feature.)

Display

When you dial the Pickup access code, the code is displayed on the screen. After you are connected to the caller, the normal incoming call information replaces the access code.

* 7 0 .

❑❑❑

Your System Administrator will notify you if you

Programming Numbers

❑

You can program numbers into FLEX DSS buttons, REP DIAL

buttons, and Personal Speed Dialing codes. While only

extension numbers can be programmed into FLEX DSS buttons, numbers and special characters may be programmed into

REP DIAL buttons (maximum of 28 characters) and Personal

Speed Dialing codes (maximum of 25 characters).

Special Characters

You may need to use the “*” numbers. The “*” actual “*” character, at the beginning of end-to-end signaling, or at the beginning of a Speed Dialing code.

NOTE:

FLEX DSS buttons.

character. The “#” may be used as an actual “#”

These special characters cannot be programmed into

is used as either a 1.5 second pause or as an

and the “#” when you program

Using * as a Pause

A “*” by itself will produce a 1.5 second pause. For example, you may want to program a pause between the outside line

access code and the telephone.

You program: 9*5557023 This means:

9 (1.5 second pause) 555-7023

Using * as a Character

If you want to use the “*” before the “*”.

as a character, you must place a “#”

For example, you may want to program the feature access code

“*70” into a

REP DIAL

You program: #*70 This means:

button.

*70

Programming Numbers (Continued)

Using # as a Character

If you want to use a

two “#”s in the programmed number. For example, you may want to program a Call Accountability

feature access code (# # extension), into a REP DIAL button.

You program: # # # #275 This means:

“#” as an actual character, you must place

# # 275

Using # with Speed Dialing Codes

When you want to have a Speed Dialing code as part of your programmed number, you should use a

single

For example, you may want to program the System Speed Dialing code “# 100” into a

REP DIAL

button.

You program: # 100 This means:

System Speed Dialing code # 100

“#” for the code.

Using # 8 to Start End-to-End Signaling

When you place a

system to start end-to-end signaling. For example, you may want to program both a telephone

number (to be dialed first), and an identification code (that

should be transmitted to the far end) into a REP DIAL button.

You program: This means:

“#8“ in a programmed number, you tell the

9*5554444**#812345 9 (1.5 second pause) 5554444

(3 second pause) (start end-to-end signaling) 12345

Programming Buttons and Personal Speed Dialing Codes

You can program a maximum of: a 4-digit extension number in a

FLEX DSS button; 25 characters in a Personal Speed Dial code;

and 28 characters in a

REP DIAL button.

(Continued)

Programming Numbers (Continued)

Programming or Removing Numbers

Listen for dial tone, then press

If you want to remove a number, go to Step 3.

# 4 .

❑❑

Dial the number you want to program. To indicate on which button this

number should be

programmed or removed: Press FLEX DSS or REP DIAL .

Press “#” and a Personal Speed

After confirmation tone and dial

Dialing number (20 - 39). tone, hang up.

Display

The display shows the characters as

they are entered.

Recall

If a System 25 telephone or outgoing line is busy when you

attempt to place a call, you can press

When the telephone or outgoing line becomes available, the

system will ring your telephone. For more information about this feature, see the “Callback” section.

In addition, if your company uses certain Central Office features, the

RECALL

Check with your System Administrator for a description of

available features, access codes, and procedures.

button may be used to access these features.

RECALL

and hang up.

❑

Repertory Dialing (REP DIAL)

You can program telephone numbers, account codes, or feature access codes into REP DIAL buttons (a maximum of 28 characters). You can then dial the programmed number by

pressing REP DIAL .

❑

For instructions on how to program section for “Programming Numbers”.

REP DIAL numbers, see the

Placing Calls

1 Listen for dial tone.

2 Press REP DIAL .

Display

The display shows the characters that are stored on the button.

Signaling

You can use a button to send an alert to another telephone without actually calling that telephone.

Signaling Another Telephone

1 Do not lift the handset.

2 Press SIGNAL .

Display

❑

Sending a signal does not affect the display; however, when

receive

signalled you:

If no name is available, the display shows the extension of the person who signalled you:

a signal, the display shows the name of the person who

SIG Asay,J

SIG 352

you

Speakerphone

✓

❑

Your SLAC has a button that allows you to answer and place

calls without lifting the handset. You can switch from speakerphone to handset operation: simply lift the handset and continue the call. To return to speakerphone operation, press

SPEAKERPHONE and hang up the handset.

Placing Calls

Press the

The light next to Speakerphone turns on to indicate that you can listen,

and the light next to Microphone turns on, indicating that you can be

heard on the other end.

When the other person answers, begin talking.

NOTE:

SPEAKERPHONE

If you want to temporarily keep the other person

from hearing you, press MICROPHONE

The light next to this button goes of.

When you want to be heard, press

The light next to this button turns on again.

button and listen for dial tone.

MICROPHONE

again.

Answering Calls

Press

The light next to Speakerphone turns on to

and the light next to Microphone turns on,

heard by the caller.

Begin talking.

SPEAKERPHONE

indicate that you can listen,

indicating that you can be

NOTE:

If you want to temporarily

hearing you, press MICROPHONE

The light next to this button goes off.

When you want to resume your press

The light next to this button turns on.

MICROPHONE

again.

keep the caller from

conversation with the caller,

Speakerphone (Continued)

Ending Calls

Wait until you have completed your conversation.

2 Press SPEAKERPHONE .

The lights next to the Speakerphone and Microphone buttons go off.

Display

The display for a speakerphone call is exactly the same as for a

handset call.

Speed Dialing

Speed dialing allows you to dial telephone numbers (or enter account codes) by simply dialing “#“ and a 2- or 3-digit code.

There are two kinds of speed dialing – Personal and System.

Personal Speed Dialing codes are 2-digit numbers that allow you to program up to twenty personal numbers. These Personal Speed Dialing codes use the numbers 20 through 39.

System Speed Dialing codes are 3-digit numbers programmed by your System Administrator, and are used for numbers that are frequently called by people in your company. System Speed Dialing codes use the numbers 100 through 189.

For instructions on how to program Personal Speed Dialing

numbers, see the section for “Programming Numbers”

❑

Placing Calls

1 Listen for dial tone. 2 Dial the #, followed by the selected

number (either 20 through 39 or 100

speed dialing through 189).

code

Transfer

✓

❑

If you use TRANSFER

and busy calls will not be returned to your console and may be

lost . When you transfer a call, the original person is temporarily

placed on hold and is not connected to the other person until you hang up. At that time, the call disappears from the

telephone.

on the SLAC to extend calls, unanswered

Transferring Calls

Press TRANSFER

The light next to

Dial the other as DSS .

NOTE:

hold by pressing the button next to the blinking light. Then return to Step 1 and continue.

If you

and listen for dial tone.

the button of the call on hold blinks intermittently.

person’s extension or press a line button, such

misdial the number, return to the person on

Hang up if you do not want to announce the call.

Otherwise, announce the call and then hang up to complete the transfer.

NOTE:

press the button next to the blinking light to return to the call on hold.

NOTE: Do not use the RELEASE button with this procedure, or you will disconnect the call.

NOTE:

However, you should see your System Administrator for more information about this type of transfer.

If the person you attempt to call does not answer,

You can transfer some calls to outside lines.

Glossary

account code entry

alarm assigned button

assigned feature

attendant

attendant message waiting

automatic intercom

BIS

feature that allows you to assign account codes to calls to charge them to specific customers, clients, or business cases.

feature that warns you of system problems. button that may be given to you as an

optional feature.

optional feature that can be distributed by the System Administrator.

the person who answers and directs calls coming into your

feature that allows you to turn on message lights at other telephones.

feature that allows two people to each have a dedicated button for calling each other.

(Built-in-Speakerphone) name of a multiline telephone that allows you to listen and

speak on any call without lifting the

handset.

company.

basic console

busy-to-idle reminder

call accountability

an attendant console with built-in speakerphone and a 16-character display from which you can place and answer calls and access attendant and standard multiline features.

feature that automatically notifies you when a person or line is available.

feature that allows you to make calls at another telephone and charge them to your extension number.

call waiting

a telephone feature that notifies you of an incoming call while on another call.

callback

conferencing

confirmation tone

coverage

DDC

DGC

DSS

feature that allows you to request the use of a busy extension or line. The system will signal your telephone when the telephone or line is available.

feature that allows you to have up to five parties on a call.

three short tones indicating that an action was accepted.

feature that allows individuals to have their calls answered by someone else.

(Data Dial Code) extension number assigned to a data terminal.

(Direct Group Calling) a group of telephones where incoming calls are

distributed among the group members. (Direct Station Selection) button containing

an extension number or an access code, and

DXS buttons

data call (from telephone)

dequeueing tone

exclusion

extending calls

programmed by the System Administrator. (FLEX DSS are buttons that you can program.)

(Direct Extension Selector buttons) small

buttons on the selector console that are

used for sending a call to a specific extension.

feature that allows you to place a data call from your telephone, then transfer the call to your data terminal.

three short tones indicating the Callback feature can now be completed.

feature that allows you to keep others from listening in on a conversation.

procedure followed by the attendant when sending a call to the desired party.

FPDC

(Floating Personal Dial Code) a temporarily assigned extension number associated with a person, but not a particular telephone. FPDCs provide the convenience of receiving calls at various telephones.

fast busy tone

feature access code

fixed feature

following/

forwarding

group select

buttons

hands-free answering

hold

repeating on/off tone indicating that the dialed number or access code is busy, misdialed, or restricted, or that an outgoing line is busy.

series of numbers and characters that allow

you to access System 25 features.

standard feature that is available to every telephone.

feature that allows you to redirect calls to another telephone.

large buttons on the bottom row of the

Selector Console that allow you to choose the proper group of extension numbers.

feature that provides answering of calls without lifting the handset.

feature that temporarily suspends a call.

idle line preference

inside call

leave word calling

loop

loop button

feature that allows a telephone to

automatically select a button when you lift the handset to place a call.

call between two or more System 25

telephones.

It is signalled by one long ring.

feature that allows you to notify a person at a busy or unanswered telephone that you called. To use this feature, you must have

a VOICE POWER Voice Message System (VMS) connected to your System 25.

link that carries all incoming and outgoing calls for the attendant console.

location of a loop at the console; used for answering and placing calls.

message waiting

feature that allows you to turn message lights on and off at telephones in the system.

(See also

personal message

waiting.)

message waiting

signal

night service

off-hook

on-hook

outside call

outside line

feature that allows two people in the system to turn a light on or off at each other’s telephone, notifying them of a message.

feature that allows you to send incoming

calls either to a bell or to preassigned telephones when you leave for the night.

either the handset has been removed from

its cradle or the speaker/speakerphone is turned on.

the handset is in its cradle and the

speaker/speakerphone is turned off. call between a System 25 telephone and a

telephone not connected to the System 25. Outside calls are made over Central Office or other lines and are signalled by two short rings.

a line to the Central Office or other system. Outside lines may be accessed by pressing special buttons or by dialing an access code.

PDC

paging feature

park

personal message waiting

pickup

(Personal Dial Code) extension number that is assigned to an individual and is usually associated with the telephone at the individual’s desk.

allows you to access paging equipment from

System 25 telephones. feature similar to hold, except that it allows

you to answer a call from

any

phone in the

system. feature that allows you to turn on and off

a light at another person’s telephone to notify them of a message.

feature that allows you to answer a call that

is ringing at another telephone.

position busy

feature that allows you to have calls that normally come in to your console sent to either another attendant console or to a designated backup telephone.

prime line preference

queue

queueing tone

repertory dialing

ringback tone

ringing line

preference

feature that allows the telephone to select

a button automatically when you lift the handset to place a call.

a specific “line-up”

of calls waiting at the

system switch to be sent to the attendant console for processing; also, a place where calls are held until they can be acted upon

(such as a request for Callback).

five short tones indicating that your request

for a Callback is confirmed.

feature that allows you to program a

telephone number or account code into a

REP DIAL button and then dial by pressing

that button. repeating on/off tone indicating that the

number you dialed is ringing. feature that allows the telephone to select

the ringing line automatically when you lift the handset to answer a call.

SLAC

selector console

send all calls

signaling

(Switched Loop Attendant Console) allows you to perform special attendant tasks while offering the same features as other telephones in the system.

an adjunct to the SLAC. With this piece of equipment you can quickly select buttons instead of dialing extension numbers when

sending calls to people within your system. feature that can be selected at a telephone

to send calls to a “covering” telephone. feature that sends an audible alert to

another telephone without calling that telephone.

special ringback tone

one long tone followed by one short, dull tone indicating that the person you dialed is

busy on a call and has Call Waiting.

speed dialing

start

switchhook

system administrator

test

transfer

feature that allows you to place a call or enter an account code by pressing the “#” and a 2- or 3-digit code.

feature that initiates the sending of a call to a desired telephone.

button depressed by the handset when the telephone is not in use.

person responsible for assigning features

and overseeing System 25 feature that allows you to

ringer on your SLAC and

operation.

test the lights and

the lights on your

Selector Console.

feature that allows you to

connect the

person you are talking with to another person, and then drop out of the conversation.

trunk

a telecommunications line between two switching systems.

(See also

outside line. )

AT&T System 25

QUICK REFERENCE CARD

Switched Loop Attendant Console

FEATURE ACCESS CODES

FEATURE

Account Code

Attendant Message Waiting

Call Accountability

Callback

Direct Group Calling

Following

(at another extension)

Forwarding (from your extension)

DESCRIPTION

to enter an Account Code

to send a signal while ringing extension to send a signal when not ringing ext. to turn off signal while connected to ext. to turn off signal when not connected

to extension

to charge call to correct extension

to request callback for a busy ext./line

to cancel callback, while on that call to leave your DGC group to return to your DGC group

to sign in extension

to sign out extension

to sign out all extensions

to send your calls to another extension to send your calls to a remote number to cancel forwarding

CODE

* 0 Code

ATT MSG WAIT ATT MSG WAIT ATT MSG WAIT

ATT MSG WAIT ATT MSG WAIT

## Ext.

RECALL

DROP

* 4 * 6 ** Ext. Ext. ** Ext. 0 ** 0

#70 Ext.

#70 number ** Ext. Ext.

Ext.

Leave Word Calling

Paging

Park

Pickup

Programming

Speed Dialing

to leave a message when calling ext.

to leave a message when not on that call to access the paging system to park a call to answer a parked call to pick up call ringing in your group to pickup call ringing outside group to program a button or code

to dial a programmed number (20-39, 100-189)

(See Dial Code list on other side.)

LEAVE WORD LEAVE WORD

PAGE

or CODE

* 5 *

8 Ext. that parked call

* 7 Ext.

# Code

Ext.

QUICK REFERENCE CARD

Switched Loop Attendant Console

(See Features list on other side.)

555-540-706

AT&T System 25 User Manual 2

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Attendant Features

Answering Calls

Attendant Message Waiting

Conference Calls

Directory

Display

Display Functions

Hold

Incoming Calls

Inspect

Night Service

Paging

Park

Placing Calls

Position Busy

System Alarm

Testing Your Console

Standard Multiline Features

Account Code Entry

Automatic Intercom

Call Accountability

Call Waiting

Callback

Coverage

Direct Station Selection (DSS)

Exclusion

Following

Forwarding

Hands-Free Answering

Last Number Dialed

Leave Word Calling

Message Waiting

PersonaI Message Waiting

Pickup

Programming Numbers

Recall

Repertory Dialing (REP DIAL)

Signaling

Speakerphone

Speed Dialing

Transfer

Glossary