AT&T System 25 R2 - Switched Loop Attendant Console User - Guide

Download

555-530-706

Issue 1, June 1988

AT&T

AT&T SYSTEM 25

SWITCHED LOOP ATTENDANT CONSOLE

USER GUIDE

Printed in USA

TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT

NUMBER 555-530-706.

Contact: Your AT&T sales representative

Call:

Write: AT&T Customer Information Center

800-432-6600,

and 6:00 pm EST.

In Canada call: 800-255-1242

2855 North Franklin Road PO. Box 19901

Indianapolis, Indiana 46219

Monday to Friday between

730am

Switched Loop Attendant Console User Guide Prepared by System 25 Document Development Group and the

Technical Publications Group

Contents

Introduction

Attendant Features

Answering Calls Attendant Message Waiting Conferencing Directory Display Handling an Incoming Call If You

Announce Calls

Handling an Incoming Call If You

Do Not Announce Calls Hold Inspect

Local Display Functions Night Service Paging Park

Placing Calls Position Busy System Alarm Testing Your Consoles

9 9

26 29 32

34 36 37 38 41 44

45 46

Standard Multiline Features

Account Code Entry Automatic Intercom Call Accountability Callback Request Call Waiting Coverage

49 49 52 53 54 56 57

Direct Group Calling Direct Station Selection (DSS) Exclusion Following Forwarding

Hands-Free Answer on Intercom

(HFAI) Last Number Dialed Leave Word Calling Message Waiting Pickup Placing Data Calls from Your

Voice Terminal Programming Numbers Recall Repertory Dialing Signaling

Speakerphone

Speed Dialing

Station Message Waiting

Transfer

58 60 62 63 65

67 69 71 73 74

75 76 80 81 82 83 85 86 87

Glossary

Introduction

This guide describes how to use the System 25 Switched Loop Attendant Console (SLAC). If you have a Direct Trunk Attendant Console (DTAC), you must use the user guide for that console.

Features

You can use most of the features available to other multiline voice terminal users. In addition, as the Attendant, you have access to special features that will help you handle calls.

Your AT&T System 25 has two types of features, fixed and assignable, that transform your telephone into a voice terminal. Fixed features are always available on your SLAC. In this guide, they are identified at the top of the page by a box with a check. Assignable features are distributed by your System Administrator and are identified by an empty box.

fixed feature

assignable feature

If you need an assignable feature, see your System Administrator.

Attendant Consoles

The Switched Loop Attendant Console (SLAC) can be used alone or with a Direct Extension Selector Console (Selector

Console). The setup you will use depends on the size and needs of your company. This guide provides instructions for using both consoles.

Selector Console

Switched Loop Attendant Console Buttons

There are three standard types of buttons on your SLAC. Each is represented in a special way in this guide:

TYPE

dial pad buttons dark background buttons

with permanent labels

white background buttons with changeable labels

Shown as:

TRANSFER

A fourth type of button can be found on the display unit, and is represented in this way:

Set

Loop Buttons

Voice communications paths between your console and the

System 25 are called loops. time; if you are busy with a call, other incoming calls will wait in line (in queue) until you are ready to respond. If there are two attendants they share the

Your console receives calls one at a

same

queue.

Your SLAC has five and receive calls. These buttons give you access to outside lines

and system features.

(LOOP)

buttons that can be used to place

Automatic Loop Selection

When an incoming call rings, lifting the handset (going off-hook) automatically connects you to the caller. If your console is idle and you want to place a call, lifting the handset generates a dial tone for your call at one of the

Occasionally, you may have to press a answer or date a call. The console procedures will Provide instructions when this is necessary.

(LOOP)

buttons.

(LOOP)

button when you

Direct Extension Selector Console

The Selector Console allows you to call an inside number by pressing only one or two buttons instead of dialing all the digits.

These buttons are identified and described below. GROUP SELECTION BUTTONS (the first seven buttons located

on the bottom row) Used for selecting the “hundreds group” of each extension number. The last button on the right is used for testing the console.

NOTE:

buttons. The plastic caps can be pulled off temporarily to insert labels.

DIRECT EXTENSION SELECTION (DXS) BUTTONS (located directly above the Group Select buttons) Used for selecting specific extension numbers from the hundreds group. (The numbering is fixed from 00 to 99.)

You may want to label the seven Group Select

Using the Selector Console

For example, when placing a call to extension 273:

– Press the 200 Group Select button on the bottom row. – Press the 73 DXS button.

For example, when placing a call to extension 4519:

– Press the 4500 Group Select button. – Press the 19 DXS button.

Handset Tones

System 25 signals you with tones that are heard through the

handset. The tones and their descriptions are listed below.

DIAL TONE

You can dial.

CONFIRMATION TONE

Your action is accepted. Proceed to the next step.

RINGBACK TONE

on/off tone) The number you dialed is ringing.

SPECIAL RINGBACK TONE

one short, dull tone)

The person you dialed has Call Waiting.

BUSY TONE

The number you dialed is busy.

FAST BUSY TONE

The number or access code you dialed is busy, misdialed, or restricted.

QUEUING TONE

Your callback request for a busy station or outside line has been

confirmed.

(repeating on/off tone)

(a continuous steady tone)

(three short tones)

(repeating

(one long tone and

(repeating on/off tone)

(five short tones)

DEQUEUING TONE

The station or outside line that you requested is available, and your call can now be completed.

(three short tones)

Ringing Tones

System 25 also signals you with four distinctive rings. The rings and their descriptions are listed below.

INSIDE CALL

Your call is from a person inside your company.

OUTSIDE CALL

Your call is from someone outside your company.

ABBREVIATED ALERT

This indicates a second call on another line, a busy-to-idle reminder, a signal, or that your voice terminal is in program mode.

PRIORITY RING

long ring) Your call is either a callback because the station or outside line you requested is now available, or your call is being set up remotely for this phone via Third-Party Call Setup (a data feature).

(one long ring)

(two short rings)

(one short burst of ringing)

(two short rings and one

Lights

A steady red light identifies the line you are using or

the line you will be using when you lift the handset.

A steady green light indicates that a line or feature is in use.

A slow flashing green light indicates an incoming call.

A fast winking green light indicates a call on hold. (A green light that winks intermittently indicates a call held temporarily while being transferred or

conference.) On the Selector Console, a steady red light indicates

either that a voice terminal is off-hook or that a call is parked on this extension.

On the Selector Console, a flashing red light indicates a call to you from that voice terminal or an

unanswered call returning to your console.

DDCs and PDCs

When your System 25 was installed, Data Dial Codes (DDCs) were assigned to data terminals and Personal Dial Codes (PDCs) were assigned to voice terminals. In most cases, your PDC is your extension number.

Visitors and those who do not have exclusive use of a voice terminal may have been assigned Floating Personal Dial Codes (FPDCs).

Display Unit

The console’s built-in display provides visual information about incoming and outgoing calls. Use the procedures and sample screens shown at the end of each entry. Also, refer to the entries for “Directory,” “Display,” “Inspect,” and “Local Display

Functions.”

Console Queue Status

System 25 places calls to a busy console in a waiting line (a

queue). The queued calls are then sent to the console,

time,

waiting in the queue is shown on the right side of the Screen 1 display. If from one to nine calls are waiting for service, the actual number appears.

as the Attendant becomes available. The number of calls

A queue of ten or more calls is indicated

by "!".

one at a

This Guide

This guide has two feature sections, Attendant Features and Standard Multiline Features. The Attendant section describes the features you will use as an Attendant. The Multiline section describes the features that are available to you and all other

multiline voice terminal users. For your convenience, the features are arranged in alphabetical order. This guide also includes certain reference information you may want to review at

a future time.

For Additional Information

See your System Administrator if you have any questions or would like additional information about your System 25 features.

Attendant Features

Answering Calls

You

can receive only one call at a time on your console; calls are held in a queue at the System 25 until you, or the other attendant, can handle them. Your console receives incoming calls only when you have no other active calls and at least one

loop is idle.

You answer all incoming calls at one of the

the upper left of the console. (The system automatically selects

(LOOP)

an incoming call rings, the green light next to the appropriate

(LOOP) flashes.

buttons in a rotating sequence for receiving calls.) When

(LOOP)

buttons on

Answering a Call

1 Lift the handset.

The green light changes from flashing to steadily lit.

Talk to the caller.

Display:

The display of incoming

An outside call has arrived at your console. Three calls are waiting in the attendant queue.

shows different

calls received.

information, depending on the type

OUTSIDE

(Continued)

Answering Calls (Continued)

A call from an inside station is directed to the console. The

display shows the PDC and name of the calling party. The “!”

symbol indicates that ten or more calls are waiting in the queue.

314 Pearson,M !

A call extended earlier is returning (indicated by the “}” symbol); the called party’s PDC and name are shown.

}398 Jones,A 2

Pressing the

(SCROLL)

button displays Screen 2: the letter

“ d“ indicates that the called party, Jones, did not

answer. The calling party identifier is also shown.

BRANCH d

A call placed to C.

Smith by an internal party has been redirected to the console for coverage, as indicated by the “ >” symbol.

>319 Smith, C 3

To determine the identity of the caller, press

(SCROLL)

display Screen 2.

301 Fenton,P s

The letter ‘s” indicates that the called party, Smith, activated Send All Calls to send the call to coverage.

Attendant Message Waiting

You can use a Message light to notify voice terminals of a waiting message. When you call a voice terminal, the status of the light next to the Message light on the voice terminal you call.

(ATTENDANT MESSAGE WAITING)

will be the same as

❑

Turning on a Message Waiting Light While Ringing the Voice Terminal

1 If the light is not on, press

(ATTENDANT MESSAGE WAITING).

The light next to this button turns on.

2 Hang up.

The light next to this button turns off.

Turning on a Message Waiting Light Without Ringing

the Voice Terminal

Lift

the handset and listen for dial tone.

Press

The light next to this button turns on.

Dial the PDC. Listen for confirmation tone and then

hang up.

The light next to this button turns off.

(ATTENDANT MESSAGE WAITING)

(Continued)

Attendant Message Waiting (Continued)

Turning Off a Message Waiting Light While Talking to

the Person

1 If the light is on, press

(ATTENDANT MESSAGE WAITING)

The light next to this button turns off.

Hang up.

Turning Off a Message Waiting Light Without Ringing the Voice Terminal

Lift the handset and listen for dial tone.

Press

The light next to this button turns on.

Dial the PDC.

Listen for confirmation tone and then press

(ATTENDANT MESSAGE WAITING)

The light next to this button turns off.

Hang up.

(ATTENDANT MESSAGE WAITING)

again.

Display:

Using the Attendant Message Waiting feature does not affect the call information display.

Conferencing

You can set up a conference that includes System 25 stations as well as outside callers. You can have a maximum of five conferees; however, no more than two may be on outside lines. To set up a conference, start with one call; then contact the new parties one at a time and add them to the original loop.

before

You can drop parties However, once in a conference, you cannot selectively drop party from the conference because they are all on the If you want someone to withdraw from the conference, ask that person to hang up.

Setting Up a Conference

1 Use your SLAC or Selector Console to dial

the first party.

they are placed in a conference.

same

any

loop.

2 Announce the conference call.

3 Press

The light next to the (LOOP) button winks intermittently.

The system selects and lights a new supplies dial tone.

and listen for dial tone.

(LOOP)

button and

4 Use your SLAC or Selector Console to dial

the second party.

NOTE:

Press

to drop an inside call that is ringing or is returning busy or reorder tone.

Press

(RELEASE)

(FORCED RELEASE)

outside call that is ringing or is returning

busy, intercept, or reorder tone.

to drop an

(Continued)

Conferencing (Continued)

Announce the conference call.

NOTE:

press

(RELEASE)

(FORCED RELEASE)

to drop an inside or outside call that is completed but the party is not joining the conference.

Press the

(LOOP)

button next to the winking

light to join the conference parties together.

The loop where the new conference party was called

becomes idle again.

If you want to add another conferee, return

to Step 3 and continue.

Display:

Each time a party is called for a conference, the normal information is displayed.

Call to an inside station:

311 Dunn,B 2

Call to an outside station:

95551634

As each new party is added to the original loop, the display shows the number of conferees (including you) now connected together, along with the current number of calls waiting in the queue.

CONFERENCE 3 2

Display

The console’s built-in display incoming and outgoing calls. as follow:

Handling calls more easily. Programming buttons or speed dialing codes from your voice

terminal. Using the system directory to check a specific person’s

number. Checking the feature or numbers that are stored on a button,

the number associated with an incoming call, and the identity of a call on hold.

Checking the time and date. Setting the alarm, time, day, date, and timer.

The display can show two different screens of information in the

window at the top of the console. Screen 1 appears automatically and indicates information such as PDCs and names of inside parties, identification for outside calls, and the number of calls waiting to be handled.

provides visual information about

Various uses for your display are

Screen 2 contains information such as the source of a coverage call and the reason it was redirected. Screen 2 is also useful when you are in the process of extending an incoming call and want to see both calling and called party data.

To see Screen 2, you must press the

2 does not appear when you press (SCROLL) , it has no information available for viewing.) To return to Screen 1 of the display, press

(SCROLL)

again.

(Continued)

(SCROLL)

button. (If Screen

Display (Continued)

Pressing the

(INSPECT)

button puts the display into the

Inspect

mode, where you can check the information associated with

specific buttons.

See the entry for “Inspect” on page 32 for

details.

The

(DIRECTORY)

button allows you to check the number

associated with someone in your system. For more information

about operation for this feature, see the entry for “Directory” on

page 15.

Symbols Used in Displays

Two groups of symbols provide specific information about

incoming calls. Screen 1 display are as follow:

Display symbol

Symbols that may appear on the left side of the

Meaning of the symbol

A coverage or redirected call has been sent to the console.

)

A call has been redirected using the Third-Party Call Setup or Park feature, or a call is returning to the console from a station that is busy or does not answer.

The

(START)

button has been pressed

while handling a call. This is a Busy-to-Idle Reminder call. The call has been queued by using the

Callback Request feature. The call has been forwarded to an

outside location. The call being received is a transfer

call.

(Continued)

Display (Continued)

The following Call Type identifiers appear on the right side of the Screen 2 display.

Display symbol

a b The covered station was busy. d

n P

Meaning of the symbol

This is a Third-Party call.

The covered station did not answer the call.

The call was sent using the Following or Forwarding feature.

This is a DGC call. This is a Night Service call. When the initial redirection symbol is

">",

the call was picked up with the

Pickup feature. When the initial redirection symbol is

"}", this is a returning a parked call.

Send All Calls was turned on by the

covered station.

The call was to a not-signed-in FPDC.

Handling an Incoming Call If You

Announce Calls

You can use either the SLAC or the Selector Console to extend

calls. Before you extend a call, you can check with the called party to see if he or she will take the call. While you are talking with the called party, the caller is on hold and cannot hear you.

Your System 25 is set for either Automatic Release or Automatic Hold. If your system is set for Automatic Release, when the called party agrees to take the call, simply hang up or select another

System Administrator to see which feature you have. If you want to extend an outside call to another outside line, see

the entry for “Transfer” on page 87.

(LOOP)

instead of pressing

(RELEASE).

Check with your

Extending a Call Using the SLAC

1 Press (START) and listen for dial tone.

2 Dial the PDC. 3 If the called party answers and will take the call

call, press (RELEASE) .

If the called party is busy, does not answer, or will not take the call, press speak with the caller.

4 Hang up.

(Continued)

(CANCEL)

and

Handling an Incoming Call If You Announce Calls (Continued)

Extending a Call Using the Selector Console

1 Press the appropriate Group Select button. 2 Press the appropriate DXS button. 3 If the called party answers and will take the

call, press

(RELEASE)

If the called party is busy, does not answer, speak with the caller.

4 Hang up.

Switching Between Parties While Extending a Call

You can switch back and forth between the caller (source) and the called party (destination) by using buttons. To move

between parties:

(SOURCE)

and

(DEST)

Press

The light next to The light next to (DEST) winks.

Press

The light next to The light next to

If the called party will take the call, press

(SOURCE)

(DEST)

to go back to the called party.

(DEST)

(SOURCE)

to go back to the caller.

turns off.

winks.

(RELEASE) .

If the called party will not take the call, press

(CANCEL)

Hang up.

and speak with the caller

(Continued)

Handling an Incoming Call

If You Announce Calls (Continued)

Conferencing While

Extending a Call

If a conference is needed to connect you to both parties:

1 Press (JOIN) .

All three parties can speak.

2 To drop yourself out of the call, press

(RELEASE)

You will drop out of the call.

or hang up.

To drop all parties out of the call, press

(FORCED RELEASE)

All parties will be disconnected.

Display:

As an example: An outside party has placed a call to you and asks to be connected to B. Taylor on extension 372. Four calls are waiting in the attendant queue. Screen 1 has the following information:

After you press

(START)

OUTSIDE

to extend the call, Screen 1 changes;

the “&” symbol indicates that the "extend" condition is active.

& 4

If you press

(SCROLL)

, Screen 2 displays the calling

party data.

OUTSIDE &

(Continued)

Handling an Incoming Call If You Announce Calls (Continued)

When you dial the inside number, Screen 1 displays it.

&372 Taylor,B 4

Screen 2 is unchanged.

OUTSIDE &

After the

called partv answers, press

(SOURCE)

and the caller

information returns to the screen.

OUTSIDE &

If you press

(DEST)

, the called party information now appears

on the screen.

&372 Taylor,B 4

If you press

Pressing

(JOIN)

, Screen 1 shows a conference connection.

CONFERENCE 3 4

(RELEASE)

(or hanging up if you have Automatic Release) causes Screen 1 to go blank except for the number of calls in queue.

Handling an Incoming Call If

You

Do Not Announce Calls

You can use either the SLAC or the Selector Console to extend calls. If you extend a call from outside the System 25 to a busy voice terminal, the caller will be placed on hold and the called party will hear a tone that indicates they have a waiting (camped-on) call. If the called party does not choose to take the call, it will be returned to you after a preset interval.

Your System 25 is set for either Automatic Release or Automatic Hold. If your system is set for Automatic Release, to drop out of a call, simply hang up or select another (LOOP) pressing see which feature you have.

If you want to extend an outside call to another outside line, see the entry for “Transfer” on page 87.

(RELEASE)

. Check with your System Administrator to

instead of

Extending a Call Using the SLAC

1 Press

2 Dial the PDC.

3 Press (RELEASE) and then hang up.

(START)

NOTE: If the called party does not answer,

the call will return to the console. Similarly, camped-on calls that are not answered will return to the console.

(Continued)

and listen for dial tone.

Handling an Incoming Call If You Do Not Announce Calls (Continued)

Extending a Call Using the Selector Console

1 Press the appropriate Group Select button. 2 Press the DXS button. 3 Press

(RELEASE)

NOTE:

If the called party does not answer,

and then hang up.

the call will return to the console. Similarly, camped-on calls that are not answered will return to the console.

Display:

Display examples for Extended Calls are shown below.

An outside party asks to be connected to B. Taylor on extension

372. Four calls are waiting in the attendant queue. Screen 1 has the following information:

OUTSIDE 4

(Continued)

Handling an Incoming Call If You Do Not Announce Calls (Continued)

After

you press

(START)

to extend the call, Screen 1 changes; the

“&” symbol indicates that the “extend” condition is active.

If you press

(SCROLL)

, Screen 2 displays the calling party

data.

OUTSIDE &

When you dial the inside number, Screen 1 displays it.

&372 Taylor,B 4

Screen 2 is unchanged.

OUTSIDE &

Pressing

(RELEASE)

(or hanging up if you have Automatic Release) causes Screen 1 to go blank except for the number of calls in queue.

Hold

You can hold calls while you attend to other matters and then pick them back up. After you put a call on hold, you may hang up the handset without losing the call. Keep in mind that when

you put a call on hold the system is signaled that you are available to receive another call; if there are any calls waiting in the queue, the system will send the first one to you as soon as you put your current call on hold.

If you do not return to your held interval, there will be a visible change in the wink rate and, if

call within a preset time

administered, an audible tone. After a second timed reminder is sent, the system will either continue to send reminders or cause

the call to start ringing again as an incoming call at the

button where it is held. This option is controlled by your

System Administrator.

(LOOP)

Automatic Hold and Automatic Release

If you have the Automatic Hold feature, a call is put on hold automatically when you select another loop by pressing

(FLEX DSS)

(FACILITY)

(AUTO ICOM)

If you have the automatic

(LOOP)

Release feature instead, a call is released or lost when you select another loop without first pressing Find out from your

System Administrator which of these features your console has.

Putting a Call on Hold

1 Press .

The light next to the call winks.

(LOOP)

button of the held

2 You can handle other matters without

disconnecting the line.

(Continued)

Hold (Continued)

Returning to the Held Call

1 Press the (LOOP) button next to the winking

light.

2 If necessary, lift the handset to continue

talking.

Putting a Call on Hold and Calling Another Person

1 Press

The light next to the button

2 Press an idle (LOOP) button and listen for

dial tone.

3 Place and complete the second call.

the held call winks.

4 To return to the held call, press the

button next to the winking light.

Putting a Call on Hold and Answering Another

1 Press .

The light next to the button of the held call winks.

2 Press the button next to the flashing light. 3 Speak with the caller. 4 To return to the held call, press the

button next to the winking light.

(Continued)

(LOOP)

Call

(LOOP)

Hold (Continued)

Display:

The display screen goes blank after a call has been put on hold.

When you return to a held call, the same display originally

associated with the call appears again.

Call from an inside station:

343 Green,A 1

Call from an outside station:

BRANCH

Inspect

The inspect mode allows you to use your console display to get the following information:

The PDC and associated name for a call on hold or ringing at a (LOOP) button.

The number of trunks available in a group of trunks

represented by a

(FACILITY)

button.

The number or code stored on a

(FLEX DSS)

button.

(REP DIAL)

(LAST # DIALED)

The name of the feature assigned to any other button.

NOTE:

to new incoming calls.

In the Inspect mode, your console is unavailable

In addition, you will not be able to perform call-handling procedures (holding, transferring, answering a call, etc.).

Using the Inspect Feature

Press

(INSPECT)

2 Press the button you want to inspect.

Deactivating the Inspect Feature

When you do any of the following, you automatically deactivate

the Inspect feature:

Press

(INSPECT)

again.

Hang up the handset after being off-hook, lift the handset

after being on-hook, or press an idle

(LOOP)

button.

Allow the display to be idle for 15 seconds.

(Continued)

Inspect (Continued)

Display:

display information about a held or ringing

(LOOP)

button of the call.

The display is the same as the one

that appeared when the call first arrived at the console.

322 Sisolak,W 8

get the number of busy trunks in a pooled facilities group,

press the (FACILITY) button.

The display shows how many of

the total group are busy.

003 of 016 BUSY

display the number stored on a

(FLEX DSS)

button, press the button.

(REP DIAL)

call,

press the

(LAST # DIALED) ,

912425631324

Where numbers have not been stored under feature buttons, the name of the button feature will be displayed.

REP DIAL

Inspection of any button other than those listed above results in the name of that

feature

ACCT ENTRY

being displayed.

Local Display Functions

The

(LOCAL)

your display unit. The buttons at the top of the terminal (next to the display screen) control a clock, calendar, 60-minute timer,

and an alarm. In local mode, the screen displays the function you select. The

console remains in the local mode until you either press the

button provides access to special features built into

(LOCAL)

button again, a new call arrives, or a call is placed.

NOTE: This alarm is comparable an "alarm clock" and

should not be confused with the System Alarm button.

Setting the Clock, Time, Day, Date or Alarm

1 Press (LOCAL) .

The Clock/Calendar screen appears on the display.

2 Press until the item you want to change

flashes.

3 Press or to change the item’s

setting.

4 If you want to change the setting of an

additional item, return to step 2.

Press .

The Clock/Calendar screen appears on the display.

6 Press

(LOCAL)

(Continued)

Local Display Functions (Continued)

Using the Timer

Press

The Clock/Calendar screen appears on the display.

Press

The Timer screen appears on the display.

To start the timer, press

The Timer resets to 00:00 then begins timing.

To stop the timer, press

If you want to time another event, return

to step 3. Press

The Clock/Calendar screen appears on the display.

Press

(LOCAL)

Night Service

When you leave for the night, the system can be set so that incoming calls either ring a night bell or are directed to preassigned voice terminals.

Using the Night Service Feature

To turn on Night Service:

Press (NIGHT) .

The light next to this button turns on.

To turn off this feature:

Press (NIGHT) again.

The light next to this button turns off.

Display:

Turning Night Service on or off does not affect the current display.

Paging

If your company has a paging system, you can access the

system by using either a button or a code. See your System

Administrator for the Paging access code.

Using the

Paging System

1 Lift the handset and listen for dial tone. 2 Press 3 Make the announcement.

4 Hang up.

(PAGE)

or dial the Paging access code.

Display:

During paging, the access code is displayed as you enter it.

Park

Parked calls are like held calls except that they can be picked up from any voice terminal. Any call can be parked on the SLAC, but only one call can be parked at a time. On the Selector

Console, eight calls can be parked simultaneously. (However, only

outside

calls can be parked on the Selector Console.)

NOTE:

See your System Administrator for Selector

Console Park codes.

Parking a Call on the SLAC

Press

The light next to the button of the held call winks.

Select another

dial tone.

Dial ❑❑

Listen for confirmation tone and dial tone.

If the call is for another party, dial or page

that person and identify the Attendant’s PDC

on which the call is parked.

Hang up.

(LOOP)

button and listen for

NOTE:

If the parked call is not answered

within a preset intend (the default time

is two minutes), the call will return to the console on the button where it is held. Answer it as you would any incoming call.

(Continued)

Park (Continued)

Parking a Call on the Selector Console

1 Press the Group Select and DXS buttons for

one of the Selector Console Park codes. For example, if one of the codes is 801, press Group Select button 800 and then press DXS

button 01.

NOTE: When you do this, the call will be

removed from your SLAC.

2 Listen for confirmation tone.

3 If the call is for another party, dial or page

that person and identify the code on which

the call is parked.

4 Hang up.

NOTE: If the parked call is not answered

within a preset interval (the default time is two minutes), the call will return to the console on a you would any incoming call.

Picking Up a Parked Call

1 Lift the handset and listen for dial tone.

2 Dial 3 Dial the PDC on which the call is parked.

❑❑

(Continued)

(LOOP)

8 .

button. Answer it as

Park (Continued)

Display:

The following example is an incoming call parked on your PDC. The display shows the characters as you dial them to park the call.

*5 1

A returning parked call is displayed on both screens. Screen 1 indicates that the call is returning from Park.

} PARK RTN 1

Screen 2 identifies the source of the call.

322 Sisolak,W p

Placing Calls

You can place calls to people inside or outside your company

with

(LOOP)

Placing an Inside Call Using the SLAC

Placing an Inside Call Using the Selector Console

buttons.

1 Lift the handset and listen for dial tone.

The light next to the selected (LOOP) button turns on

2 Dial the PDC.

1 Lift the handset and listen for dial tone.

The light next to the selected (LOOP) button turns on.

2 Press the appropriate Group Select button. 3 If the DXS button of the party you want to

reach is dark, press it.

If the DXS button of the party you want is lit, the party is busy; try again later.

(Continued)

Placing Calls (Continued)

Placing an Outside Call

Lift the handset and listen for dial tone.

The light next to the selected button turns on.

Press

(FACILITY)

or dial the outside line access

code. Listen for dial tone.

Dial the telephone number.

Placing a Call When an Incoming Call is Ringing

Press an idle

The red light moves to the selected button.

Lift the handset and listen for dial tone.

The green light next to this

Continue to place the call in the normal way.

(LOOP)

button.

(LOOP)

button turns on.

Placing an Outside Call for Someone

1 Answer the call.

2 Press 3 Dial the outside call. 4 Announce the call and hang up.

(Continued)

Placing Calls (Continued)

Placing an Outside Call for Someone and Calling

the Party Back

Lift the handset and listen for dial tone.

Dial the outside call.

Announce the call.

Press Dial the person for whom you placed the

call and announce the call.

(START)

and listen for dial tone.

Press

NOTE: If your console has the

Automatic Release

press Hanging up or pressing a new

(RELEASE)

and then hang up.

feature, you do not have to

to drop out of the call.

(LOOP)

button

will automatically drop you from the call.

Display:

Typical display for an inside call shows the PDC and name of

the called party. The digit 3 indicates that three calls are waiting in the queue.

318 Davis,R 3

Typical display for an outside call shows the dialed digits and

the number of calls in the queue.

912125551212 7

Position Busy

You can make your SLAC temporarily unavailable to most incoming calls by pressing

in the Position Busy mode and turns on the light next to your (POS BUSY) button.

If your company has two attendant consoles, the system sends your incoming calls to the other attendant while your console

is in the Position Busy mode. (Only one console can be in the Position Busy mode at the same time.)

If your company has only one attendant console, you can activate Position Busy only if another voice terminal has been specifically administered as a backup answering position.

Using the Position Busy Feature

(POS BUSY).

This places your console

To turn on

To turn off this feature:

Position Busy:

Press

The light next to this button turns on.

Press

The light next to this button turns off.

(POS BUSY)

again.

Display:

Activating and deactivating Position Busy does not affect the current display.

System Alarm

If the green light next to the (ALARM) button flashes, there is a

problem with the System 25.

Notify your System Administrator at once.

If you press the flashing from flashing to steadily lit. A new trouble situation will cause a

steady light to start flashing again. The light will turn off only

after

the trouble

NOTE: This alarm should not confused with the

“alarm clock” function of your display. If your voice terminal is beeping, this is information, see the entry for "Local Display Functions" on page 34.

has been

(ALARM)

corrected.

button, the light will change

not

a system alarm. For more

Display:

A system alarm does not affect the current display.

Testing Your Consoles

You can test the lights and ringer on your SLAC and the lights on your Selector Console. On the SLAC, the Test/Program switch is located on the left side. It has two positions, “T” and

“P” (the “P”

On the Selector Console, the Test button is located on the bottom row (far right) with the Group Select buttons.

position is inoperative).

NOTE:

Notify your System Administrator if any light or

ringer does not operate.

Testing the SLAC

1 Slide the switch on the left side of the SLAC

to “T”.

The red and green lights alternately light and the

ringer sounds,

Slide the switch back to the midpoint

between "T" and "P".

Testing the Selector Console

Press

The red lights cycle on and off sequentially.

Press again.

NOTE:

The individual lights can be tested

by pressing the adjacent buttons.

Press a third time.

The test stops.

(Continued)

Testing Your Consoles (Continued)

Display:

During the SLAC test procedure, the display shows 16 blackened character positions.

Standard Multiline Features

Account Code Entry

For bookkeeping purposes, your System Administrator may

assign account codes to use with certain calls. If you are to use the account codes for outgoing calls, your System Administrator has administered the Forced Account Code Entry feature, and you need to dial an account code

outside call. If this feature is not mandatory, you may still

optionally

use the Account Code Entry feature.

before

required

placing an

See your System Administrator to verify the types of calls for which you must enter an account code if the Forced Account

Code Entry feature has been activated. You may also want to use the Call Accountability feature before

or after entering the account code. For more information, see

the entry for “Call Accountability" on page 53.

Entering Account Codes for Outgoing Calls

1 Lift the handset and listen for dial tone.

2 Dial 3 Dial the account code or speed dialing code,

or press the

the account code.

NOTE: If you make a mistake while entering

❑❑ .

(REP DIAL)

the account code, dial then the account code.

button associated with

❑❑ again and

(Continued)

Account Lode Entry (Continued)

Listen for dial tone.

NOTE: If you do not hear dial tone, press ❑

and listen for dial tone. Dial the outside line access code and listen for

dial tone.

Dial the telephone number.

Entering Account Codes for Incoming Calls

You will be disconnected from your call when you press

(ACCT ENTRY)

your conversation.

.Therefore,

do not press it until you have finished

1 Before you hang up, press

(ACCT ENTRY)

2 Dial the account code or speed dialing code,

or press the

(REP DIAL)

button associated with

the account code.

NOTE: If you make a mistake while entering

the account code, dial

❑❑ again and

then the account code.

3 Listen for confirmation tone and then

hang up.

(Continued)

Account Code Entry (Continued)

Display:

After you press

(ACCT ENTRY)

❑❑

the display shows the

following:

ACCT?

As you dial the account code, the digits are displayed on

Screen 1.

ACCT?123456789

If you enter more than 9 digits, Screen 1 will show the first 9

digits; the display will then automaticall scroll (auto-scroll) to

Screen 2.

-01234

NOTE:

If you use

(REP DIAL)

or Personal Speed Dialing to enter

the account code, the code is displayed as above.

If you use System Speed Dialing to enter account

only the code (#100 through #189) is displayed.

ACCT?#125

code digits,

Automatic Intercom

You and another person may each have a button, that you can use to calI each other. In addition, you can use

(AUTO ICOM)

the other person is free to answer your call.

to activate a reminder that will let you know when

(AUTO ICOM)

Placing a Call Using Automatic Intercom

1 Lift the handset and listen for dial tone.

2 Press

(AUTO ICOM)

Activating a Busy-to-Idle Reminder

1 Do not lift the handset. 2 Press (AUTO ICOM)

NOTE:

when the other person hangs up and your call will be placed automatically when you lift the handset.

Your voice terminal will ring once

Display:

Automatic Intercom calls produce the same information on the display as any inside call to or from the console.

Call Accountability

You can use your PDC at any voice terminal to place toll calls that should be billed to you.

Billing Calls to Your PDC

1 Lift the handset and listen for dial tone.

2 Dial

3 Dial your PDC. 4 Listen for dial tone. 5 Dial the telephone number,

❑❑ .

Display:

❑❑ PDC is displayed as you dial it. After you receive

second dial tone, the outgoing telephone number is also displayed as you enter it.

##35395551212

Callback Request

If a System 25 station or outside line (trunk) is busy when you place a call, you can place a callback request. Your call will wait in line (queue) for the station or trunk to become available. The system will then alert you and complete the call as dialed.

For inside calls, you may callback when you hear busy tone or special ringback tone. For outside calls, you may request callback only when you hear fast busy tone.

After making the request, you can either hang up or remain offhook. If you hang up, your voice terminal will receive priority ring when the call can be completed. If you remain off-hook, you will be alerted with dequeuing tone through the handset.

If your System Administrator has assigned the Automatic Callback Request feature to your phone, you will hear queuing

tone automatically when you place certain calls.

NOTE:

You can cancel a callback request at any time.

Requesting Callback

1 Press

The light next to the button on which you had placed the call winks,

2 Listen for queuing tone and then hang up.

NOTE:

request has not been accepted for this call.

Completing the Call

1 When you hear priority ring, lift the handset.

2 Listen for dequeuing tone and then hang up.

Your call will be completed as dialed.

If you do not hear queuing tone, your

(Continued)

Callback Request (Continued)

Canceling a Callback Request

1 Lift the handset and listen for dial tone. 2 Press the button associated with the call. 3 Press 4 Hang up.

Display:

Typical displays for Callback Request are shown below.

When you successfully make a Callback Request, the display shows:

CALL QUEUED

When you receive callback, the call information associated with the originally-dialed number is displayed, preceded by “Q”. For

example:

Q95551212

If the request fails, the display shows:

QUEUE DENIED

If you cancel the request, the display shows:

QUEUE CANCELED

Call Waiting

Other voice terminals in your System 25 can have the Call

Waiting feature. has this feature, you will hear a special ringback tone. This tone indicates that the line is busy, but the called party has been notified of a waiting call. You can still camp-on a call to that

station.

When you dial the PDC of a busy party who

Coverage

You may be covering calls for other voice terminals. In this case, calls will be sent to the queue after a preset number of rings, and will be handled like any other incoming call.

The System Administrator determines the number of rings before unanswered calls are sent to coverage.

Display:

A call placed to K. Chapman by an internal party has been redirected to the console for coverage, as indicated by the “ >” symbol. (There are 3 calls waiting in the queue.)

Called party information is displayed on Screen 1.

>368 Chapman, K 3

Caller information is displayed on Screen 2.

359 Blake,G s

The caller is G. Blake. K. Chapman activated Send All Calls to send the call to coverage. (The Send All Calls feature is indicated by the letter “s”. )

Direct Group Calling

You may be in a Direct Group Calling (DGC) group. Calls to

DGC groups are distributed among its members. Members may leave the group voice terminal. Check with your System Administrator to see if you are in a DGC group.

Leaving the Group Temporarily

temporarily,

1 Lift the handset and listen for dial tone. 2 Dial 3 Listen for confirmation tone and then

hang up.

to prevent calls being sent to their

❑❑ .

Returning to the Group

1 Lift the handset and listen for dial tone.

2 Dial ❑❑ .

3 Listen for confirmation tone and then

hang up.

(Continued)

Direct Group Calling (Continued)

Display:

The access code you dial to leave or return to the Direct Calling Group is displayed on the screen until you hang up.

When receiving a DGC call, Screen 1 displays the DGC group ID.

>522 CustServ 3

Screen 2 displays the caller identification and call-type

code.

OUTSIDE

Direct Station Selection (DSS)

There are two kinds of DSS buttons: Fixed and Flexible. Fixed DSS buttons, by the System Administrator. Flexible DSS buttons,

allow you to program frequently called PDCs and other System 25 access codes. If the light is on next to these types of buttons, you can activate a busy-to-idle reminder. This reminder lets you know when you can make your call.

(DSS)

contain PDCS or access codes programmed

(FLEX DSS)

For instructions on how to store entry for "Programming Numbers" on page 76.

(FLEX DSS)

numbers, see the

Placing a Call Using Direct Station Selection

1 Lift the handset and listen for dial tone.

2 Press (DSS)

or (FLEX DSS) .

Activating a Busy-to-Idle Reminder

1 Do not lift the handset.

Press

(DSS)

NOTE: Your voice terminal will ring once

when the other person hangs up, and your call will be placed automatically when you

lift the handset.

(FLEX DSS)

(Continued)

Direct Station Selection (DSS) (Continued)

Display:

When you press a

(DSS)

(FLEX DSS)

button, the display shows the stored number and the name associated with the number just as it does for any internal call.

When you receive a Busy-to-Idle Reminder, the information flashes on the display, preceded by “I”.

I305 Schmid,A

Exclusion

This feature prevents other inside parties from listening in on a

shared line. If you activate this feature while on a conference call, you will drop all other inside parties. Therefore, when you set up a conference call, press inside conferees.

Activating Exclusion

Lift the handset.

Press

The light next to this button turns on.

Place or answer a call.

(EXCLUSION)

before you add the

NOTE:

automatically at the end of your call.

The Exclusion feature turns off

Display:

Activating the Exclusion feature does not affect the current display.

Following

You can have your personal calls sent to another voice terminal by using either the Following Or the Forwarding feature. To use the Following feature, you terminal. To cancel the request, you may either PDC from that other voice terminal or terminal.

Although the Following and Forwarding features send your calls

to another phone, the two features differ slightly. Read the information and procedures for both features and then use the

feature that best fits your needs.

Signing In Your PDC at a Voice Terminal

1 Lift the handset and listen for dial tone.

your PDC at the other voice

sign out

at your own voice

your

2 Dial 3 Dial your PDC. 4 Dial your PDC again. 5 Listen for confirmation tone and then

hang up.

❑❑ .

Signing Out Your PDC at a Voice Terminal

1 Lift the handset and listen for dial tone. 2 Dial 3 Dial your PDC. 4 Dial 5 Listen for confirmation tone and then

hang up.

❑❑ .

❑ .

(Continued)

Following (Continued)

Signing Out All PDCs at a Voice Terminal

Use of this procedure will sign out all PDCs signed in at this voice terminal

except

1 Lift the handset and listen for dial tone.

the PDC normally assigned to it.

2 Dial 3 Listen for confirmation tone and then

hang up.

❑❑❑ .

Display:

The characters dialed, including * *, appear on the display screen.

Forwarding

You can have your personal calls sent to another voice terminal or to an outside number. Unlike the Following feature, you do not need to sign in your PDC at the other terminal. Instead, simply forward your calls to another location while you are still at your own voice terminal.

Read the information and procedures for both the Following and Forwarding features. Then use the feature that best fits your needs.

NOTE:

Your System Administrator may or may not allow your voice terminal to forward your calls to an outside telephone number. Ask your System Administrator if you have this feature.

Forwarding Your Calls to Another Location

At your own voice terminal, lift the handset

and listen for dial tone.

Dial ❑❑❑ .

Dial the PDC of the other voice terminal.

Dial the outside line access code and the telephone number of the other phone.

Listen for confirmation tone and then hang up.

#70

(Continued)

Forwarding (Continued)

Canceling Forwarding

At your own voice terminal, lift the handset and listen for dial tone.

Dial ❑❑ .

Dial your PDC.

3 4

Dial your PDC again.

Listen for confirmation tone and then

hang up.

Display:

When a call is actively being forwarded to a remote location, the forward-to number will flash on the display.

F912155551212

Hands-Free Answer on Intercom (HFAI)

When you use the Hands-Free Answer on Intercom (HFAI) feature on the SLAC, you can answer inside calls without lifting your handset.

You cannot use the HFAI feature when you are using the Directory or Inspect feature. display features, see the entries for “Directory” and “Inspect.”

For more information about these

NOTE:

You should turn off the HFAI feature when you

leave your office.

Turning On the HFAI Feature

1 Press

The light next to this button turns on.

Press (AUTO ANS) .

The light next to this button turns on.

Answering an Inside Call

12Listen for the beep that announces a call.

The lights next to and

turn on.

Begin speaking.

NOTE:

If you want to temporarily keep the

caller from hearing you, press

The light next to this button will turn off.

Press

again when you want to

resume your conversation with the caller.

The light next to this button will turn on.

(Continued)

Hands-Free Answer on Intercom (HFAI) (Continued)

Ending an Inside Call

If the calling party hangs up, you will be

automatically disconnected. Otherwise, press

lights next to

The

turn off.

Turning Off the HFAI Feature

and

1 Press

(AUTO ANS)

The light next to this button turns off.

2 Press

The light next to this button turns off.

Display:

The display for an HFAI call is exactly the same as for any incoming inside call.

Last Number Dialed

You can redial the last inside or outside number you dialed (up

to 16 digits) by using the button

(LAST # DIALED)

Numbers are stored in following buttons or features to place a call:

(FACILITY)

(LOOP) (REP DIAL)

Speed Dialing

Numbers are following buttons or features:

Account Code Entry

(AUTO ICOM)

Call Accountability

(DSS)

not

stored in

(LAST # DIALED)

when you use the

(FLEX DSS)

(Continued)

Last Number Dialed (Continued)

Redialing a Telephone Number

1 Lift the handset and listen for dial tone. 2 Press

(LAST # DIALED)

NOTE:

number with either the

If you dialed the last telephone

(FACILITY)

(LOOP)

button, you must use the same type of button

to obtain dial tone before you redial. For example, if you used

(FACILITY)

last number, you must select before you press

(LAST # DIALED)

(FACILITY)

to dial the

again

Display:

The display shows all the characters that were dialed. If you use

code

System Speed Dialing, the display shows the

through #189).

only (#100

Leave Word Calling

You can use the Leave Word Calling feature only if a VOICE POWER Voice Message System is connected to your System 25. If any one of the following situations exists, you may choose to

use this feature to leave a message that you have called.

The person you are calling is busy. Your call is not answered. You are waiting in a callback queue for the station. (If you

use the Leave Word Calling feature when you are waiting in

a callback queue, your callback request will be canceled.) You have been connected to the station’s coverage receiver.

You are not active on a call.

For directions on getting messages left at your voice terminal,

see your System Administrator.

Leaving a Message While You Are Active on a Call

1 Press

2 Listen for confirmation tone and then

hang up.

NOTE:

confirmation tone, the other voice terminal does not have a message waiting light.

(LEAVE WORD CALLING)

If you hear fast busy tone instead of

(Continued)

Leave Word Calling (Continued)

Leaving a Message Without Being Active on a Call

1 Lift the handset and listen for dial tone.

2 Press

(LEAVE WORD CALLING)

. 3 Dial the PDC of the other person. 4 Listen for confirmation tone and then

hang up.

NOTE: If you hear fast busy tone instead

of confirmation tone, either the other voice terminal does not have a message waiting light or the PDC you dialed is invalid.

Message Waiting

Most voice terminals have a light that indicates a waiting message. you can press to turn off the light after you receive messages. If

you voice terminal does

use a feature access code to turn the light off.

Turning On the Message Light at a Voice Terminal

There may be an associate

not

have a

Lift the handset and listen for dial tone.

button, which

button, you must

Dial ❑❑❑ .

Dial the PDC of the voice terminal.

3 4

Listen for confirmation tone and then

#90

hang up.

NOTE: If you hear fast busy tone instead

of confirmation tone, either the other voice terminal does not have a message waiting light or the PDC you dialed is invalid.

Turning Off the Message Light at a Voice Terminal

Lift the handset and listen for dial tone.

Dial ❑❑❑ .

Dial the PDC of the voice terminal.

Listen for confirmation tone and then

hang up.

#91

Pickup

Pickup allows you to answer a call that is ringing at another

voice terminal. This feature is both fixed and assignable. Your

System Administrator will notify you if you have been assigned to a pickup group. Pickup is also a fixed feature since you can

answer a call to another voice terminal, whether or not you belong to a pickup group. Picked up calls come to the button where the code was entered.

Picking Up a Call

1 Lift the handset and listen for dial tone.

2 Dial 3 Dial the PDC of the ringing voice terminal.

❑❑ .

Picking Up a Call Within Your Pickup Group

1 Lift the handset and listen for dial tone.

2 Dial

❑❑❑ .

Display:

When you dial the Pickup access code, it is displayed on the

screen. After you are connected to the caller, the normal incoming call information replaces the access code.

Placing Data Calls from Your Voice Terminal

If your System Adminatrator assigned a voice terminal, you can use it to place data calls for your

associated data terminal.

(DATA)

button to your

Placing a Data Call

Turn on your data terminal.

Lift the handset and listen for dial tone.

If your data call is an outside call, press

(DATA)

Dial the data number.

Listen for a high pitched answer tone.

Press

answer tone. Hang up.

(DATA)

within 15 seconds of hearing

Programming Numbers

You can program Flexible Direct Station Selection buttons, Repertory Dialing buttons, and Personal Speed Dialing codes. While only PDCS can be programmed into strings of numbers and special characters may be programmed

(REP DIAL)

into Speed Dialing codes (maximum of 25 characters).

The first part of this entry describes, with examples, the use of special characters in numbers to be stored (programmed) in

(REP DIAL)

through #39). The remaining part of this entry gives instructions on how to

actually program these numbers using a feature access

buttons (maximum of 28 characters) and Personal

buttons and Personal Speed Dialing codes (#20

(FLEX DSS)

buttons,

code.

Special Characters

You may use the “*” and the “ #” in various capacities

program numbers.

or as an actual character. The “ #” may be used as an actual

character, as the start of a System Speed Dialing code, or as the

start of end-to-end signaling.

NOTE:

buttons.

Using * for Pausing

An "*" (by itself) will produce a 1.5 second pause.

For example, you may want to program a pause between the access code and the telephone number.

You program: 9*5557023 This means: 9 (1.5 second pause) 5557023

Special characters cannot be stored in

The “*” may be used as a 1.5 second pause

when you

(FLEX DSS)

(Continued)

Programming Numbers (Continued)

Using * as an Actual Character

If you want to use an "*" as an actual character, you must place a “ #” before the “*”.

For example, you may want to program the feature access code *70 into a

(REP DIAL)

button.

You program: # *70 This means: *70

Using # as an Actual Character

If you want to use

“ # #” in the stored number.

For example, you may want to store a Call Accountability feature

access code, # # PDC, in a

You program: # # # #275 This means: # #275

“ #” as an actual character, you must place

(REP DIAL)

button.

Using # with System Speed Dialing Codes

When you want to have a System Speed Dialing code as part of your stored number, you should use a single “ #” for the code. For example, you may want to program the System Speed

Dialing code #100 into a

You program: #100 This means: #100

(REP DIAL)

(System Speed Dialing code #

(Continued)

button.

100)

Programming Numbers (Continue)

Using #8 to Start End-toEnd Signaling

When you place a

system to start end-to-end signaling.

“ #8” within a stored number, you tell the

For example, you may want to store in a

a telephone number (555-4444) should be transmitted directly to the far end (12345).

You program: 9*5554444** #812345 This means: 9(1.5 second pause) 5554444 (3 second pause)

(start end-to-end signaling) 12345

and

(REP DIAL)

an identification code that

button both

Programming Your Buttons and Personal Speed Dialing Codes

Use the following procedure to program a new number or to program a new number over an old number. You can program a maximum of:

4 digits in a 25 characters in a Personal Speed Dial code. 28 characters into a

(FLEX DSS)

(REP DIAL)

button.

(Continued)

Programming Numbers (Continued)

Programming or Removing a Number

1 Lift the handset and listen for dial tone.

2 Dial 3 Dial the number you want to program.

If you want to remove a number, continue to step 4.

4 To indicate where this number should be

stored or removed:

❑❑ .

Pressthe

Dial the Personal Speed Dialing code

(#20 through #39), including the 5 Listen for confirmation tone and dial tone. 6 Hang up.

(FLEX DSS)

(REP DIAL)

button.

Display:

The display shows the characters as they are entered.

❑ .

Recall

If a System 25 station or outside line is busy when you attempt to place a call, you can press and hang up. When the station or outside line becomes available, the system will ring your voice terminal. see the entry for “Callback Request” on page 54.

In addition, if your company uses certain Central Office features, the button may be used to access these features. Check with your System Administrator for a description of available features, access codes, and procedures.

For more information about this feature,

Repertory Dialing

You can program telephone numbers, account codes, or feature access codes into characters). You can then dial the programmed number by pressing (REP DIAL) .

(REP DIAL)

buttons (a maximum of 28

For instructions on how to store entry for “Programming Numbers" on page 76.

(REP DIAL)

numbers, see the

Placing a Call Using Repertory Dialing

1 Lift the handset and listen for dial tone.

2 Press (REP DIAL)

Display:

The display shows the characters that are stored on the button.

Signaling

You can use a button to alert another voice terminal without

actually calling that voice terminal.

Signaling Another Voice Terminal

1 Do not lift the handset. 2 Press (SIGNAL)

Display:

Sending a signal does not affect the display; however, when you

receive

signaled you:

If no name is available, the display shows the PDC of the person who signaled you:

a signal, the display shows the name of the person who

SIG Asay, J

SIG 352

Speakerphone

Your SLAC has a

button that allows you to answer and place calls without lifting the handset. You can switch from speakerphone to handset operation: simply lift the

handset and continue the call. To return to speakerphone

operation, press and hang up the handset.

Placing a Call Without Lifting the Handset

Press

The lights next to

turn on.

Dial the telephone number. When the party answers, begin talking.

NOTE:

If you want to temporarily keep the

other party from hearing you, press

The light next to this button will turn off.

and listen for dial tone.

and

When you want to resume Your conversation with the other party, press again.

The light next to this button will turn on.

(Continued)

Speakerphone

(Continued)

Answering a Call Without Lifting the Handset

12Press

The lights next to

turn on.

Begin talking.

and

NOTE:

If you want to temporarily keep the

other party from hearing you, press

The light next to this button will turn off.

When you want to resume your conversation

with the other party, press again.

The light next to this button will

Ending a Speakerphone Call

Press

The lights next to

Display:

turn off.

The display for a speakerphone call is exactly the same as for a

handset call.

Speed Dialing

Speed dialing allows you to place a call or enter an account code

by dialing a 2- or 3-digit code. There are two kinds of speed

dialing: System and Personal.

The 3-digit System Speed Dialing codes (#100 through #189) are programmed by the System Administrator and can be used at all

voice terminals. The 2-digit Personal Speed Dialing codes (#20 through #39) allow you to program twenty personal numbers, Check with your System Administrator to see if you have this feature.

For instructions on how to store Personal Speed Dialing numbers, see the entry for "Programming Numbers” on page 76.

Placing a Call Using Speed Dialing

1 Lift the handset and listen for dial tone. 2 Dial the speed dialing code, including

the

❑ .

Station

You and another person may have assignable buttons that you can use to signal each other. the green light next to turn off the light.

Message Waiting

A waiting message is indicated by

(MSG WAIT)

.The sender or the receiver can

Sending a Station Message Waiting Signal

1 Do not lift the handset.

2 If the light beside the button is off,

press

(MSG WAIT)

Canceling a Station Message Waiting Signal

1 Do not lift the handset.

2 If the light beside the button is on,

press

(MSG WAIT)

Transfer

If you use on the SLAC to extend calls, unanswered and busy calls will not be returned to your console and may be lost.

When you transfer a call, the original party is temporarily placed on hold and is not connected to the called party until you hang up. At that time, the call disappears from your voice terminal.

NOTE:

Under certain circumstances, you may use

to transfer an outside call over another outside line. However, you should see your System Administrator for more information about this type of

transfer.

Transferring a Call

1 Press

The light next to the button of the held call winks. intermittently.

2 Dial the other party’s PDC.

Dial the outside line access code and telephone number.

NOTE:

the held party by pressing the button next to the winking light. Then return to step 1 and continue.

and listen for dial tone.

If you misdial the number, return to

3 If you do not want to announce the call,

simply hang up. Otherwise, announce the call and then hang up to complete the transfer.

NOTE:

If the called party does not answer,

press the button next to the winking light to

return to the held call.

Glossary

account code entry

alarm

assigned button

assigned feature

attendant

attendant message waiting

feature that allows you to assign account

codes to calls to charge them to specific customers, clients, or business cases. This feature can be either optional or mandatory.

feature that warns you of system problems. button that may be assigned an optional

feature. It maybe labeled with something other than what appears in this guide.

optional feature that can be assigned to your voice terminal by the System Administrator.

As the Attendant, you are the person who answers and directs calls coming into your company.

feature that allows you to turn on message

lights at other voice terminals.

automatic intercom

basic console

BIS

busy-to-idle

reminder

feature that allows two people to each have

a dedicated button for calling each other. a BIS terminal with I6-character display

from which you can place and answer calls

and access Attendant and Standard

multiline features. (Built-in-Speakerphone) name of a multiline

voice terminal that allows you to listen and speak on any call without lifting the handset.

feature that automatically notifies you when a person or route is available.

call accountability

feature that allows you to make calls at another voice terminal and charge them to your PDC.

callback request

call waiting

camp-on

cancel

conferencing

feature that allows you to request the use of a busy station or trunk. The system will signal your voice terminal when the station or trunk is available.

This feature is also

referred to as Callback Queuing.

a voice terminal feature that allows parties to be notified of an incoming call while on another call.

feature that allows you to extend a call to a busy voice terminal and then release yourself from the call. When the extendedto voice terminal is free, the call rings at it.

feature that allows you to return to the caller when the called party does not answer.

feature that allows you to have up to five parties on a call.

confirmation

tone

coverage

data call (from voice terminal)

DDC

dequeuing tone

DGC

three short tones indicating that an action was accepted and you can proceed.

feature that allows an individual to have their calls answered by someone else.

feature that allows you to place a data call from your voice terminal and then transfer the call to your data terminal.

(Data Dial Code) extension number assigned to a data terminal.

three short tones indicating that the call you

had queued, using the Callback Request

-feature, can now be completed. (Direct Group Calling) a group of voice

terminals to which incoming calls are

distributed among the group members.

DSS

(Direct Station Selection) feature like Automatic Intercom except that the person receiving the call does not need a separate button.

The call comes in on a System Access button. Fixed DSS buttons are programmed by the System Administrator while you can program flexible DSS buttons.

DXS buttons

exclusion

extend

fast busy tone

(reorder tone)

feature access

code

fixed button

fixed feature

(direct extension selector buttons) smaller buttons on the selector console that are used to direct a call to a specific PDC.

feature that allows you to keep others from listening in on a shared line.

procedure followed by the Attendant when forwarding a call to the desired party.

repeating on/off tone indicating that the dialed number or access code was busy, misdialed, restricted, or a trunk was busy.

sequence of characters (digits, “*”, or “ #”) that allows you to access System 25 features.

button that has a fixed feature and label. It is not changeable.

standard feature that is available to every voice terminal.

following/ forwarding

FPDC

group select buttons

feature that allows you to redirect your incoming calls to another voice terminal.

(Floating Personal Dial Code) an extension number associated with a person but not a particular voice terminal. FPDCs provide the convenience of receiving calls at various voice terminals. (See also

PDC.)

larger buttons on the bottom row of the Selector Console that allow you to select the proper group of PDCs.

HFAI

(Hands-Free Answer on Intercom) feature that provides automatic answering of internal calls; name of a multiline voice terminal that provides the HFAI feature.

hold

idle line

preference

inside call

leave word calling

loop

loop button

feature that temporarily suspends a call. feature that allows a voice terminal to

automatically select a preassigned button when you lift the handset to place a call.

call between two or more System 25 voice terminals. It is signaled by one long ring.

feature that allows you to notify a person at a busy or unanswered voice terminal that you have called. To use this feature, you must have a VOICE POWER Voice Message

System connected to your System 25.

voice link that carries all incoming and outgoing calls between the console and placing calls.

location of a loop at the console; used for

answering and placing calls.

message waiting

night service

off-hook

on-hook

feature that allows you to turn on and off the message light on voice terminals in the system.

(See also

attendant message waiting

and station message waiting.)

feature that allows you to direct incoming calls either to a bell or to preassigned voice terminals when you leave for the night.

a voice terminal is off-hook when either the handset has been removed from its cradle (releasing the switchhook button) or the speaker/speakerphone is turned on.

a voice terminal is on-hook when the handset is in its cradle (depressing the switchhook button) and the speaker/speakerphone is turned off.

outside call

call between a System 25 voice terminal and a voice terminal not connected to the same

System 25. Outside calls are made over Central Office or other trunks and are signaled by two short rings.

outside line

paging

park

PDC

pickup

position busy

a line (trunk) to the Central Office or other system, Outside lines may be accessed by pressing special buttons or by dialing an access code.

feature that allows you to access paging equipment from System 25 voice terminals.

feature like hold except that it allows you

to answer the parked call from any voice terminal.

(Personal Dial Code) extension number that is assigned to an individual and is normally associated with the voice terminal at the individual’s desk.

(See also

FPDC.)

feature that allows you to answer a call ringing at another voice terminal.

feature that allows you to have calls that come to your console (position) sent to the other Attendant or to a designated backup

station if your system has only one

Attendant.

prime line preference

program

queue

feature that allows a voice terminal to automatically select a preassigned button when you lift the handset to place a call.

ability to store a telephone number, account code, feature access code, or PDC so you can dial it by pressing a single button or by

dialing a code. an ordered sequence of calls waiting at the

system switch to be directed to the attendant console for processing; also, a place where calls are held until they can be acted upon (such as for Callback Request).

queuing tone

five short tones indicating that your callback request has been confirmed.

release

reorder tone repertory dialing

return-busy

return-don’t answer

ringback tone

ringing line

preference

feature that separates you from a call that is being extended and frees you to handle another call.

see

fast busy tone.

feature that allows you to program a telephone number or account code into an assignable button and then dial by pressing that button.

waiting calls that you extended are returned to your console if they are not answered within a predetermined interval.

unanswered calls that you have extended are returned to your console.

repeating on/off tone indicating that the number you dialed is ringing.

feature that allows a voice terminal to automatically select the ringing line when you lift the handset to answer a call.

selector console

send all calls

signaling

SLAC

an adjunct to the SLAC that allows you to select rather than dial a PDC when you extend a call. Also known as “Direct Extension Selector Console. ”

a voice terminal feature that allows

incoming calls to be sent to a covering voice terminal and/or turn off the ringer on the voice terminal.

feature that sends an audible alert to

another voice terminal without calling that voice terminal.

(Switched Loop Attendant Console) allows you to perform special attendant tasks while providing the same features as other voice terminals in the system.

special ringback

tone

one long tone followed by one short, dull

tone indicating that the person you dialed

has Call Waiting.

speed dialing

start

station message

waiting

switchhook

system administrator

feature that allows you to place a call or enter an account code by dialing “ #” and a 2- or 3-digit code. The 3-digit System Speed Dialing codes are assigned by the System Administrator and can be used at all

voice terminals.

Individual voice terminals may be assigned 2-digit Personal Speed Dialing codes, which you can program.

feature that initiates the extension of a call to a desired PDC.

feature that allows two people in the system to turn on and off a light at the other person’s voice terminal to notify him or her of a message.

button depressed by the handset when the voice terminal is not in use.

person responsible for assigning features and overseeing System 25 operation. (The person to talk to if questions or problems arise.)

test

transfer

trunk

voice terminal

feature that allows you to test the lights and ringer on your SLAC and the lights on your Selector Console.

feature that allows you to connect the person you are talking with to another person and drop out of the conversation.

a telecommunications channel between two switching systems.

(See also

outside line.)

a single-line or multiline voice instrument (a telephone).

AT&T System 25

QUICK REFERENCE

Switched Loop

FEATURE ACCESS CODES

FEATURE DESCRIPTION

Account Code to enter an Account Code

to send a signal while ringing PDC

to send a signal when not ringing PDC Attendant Message Waiting

Call Accountability

Callback Request

Direct Group Calling

Following

Forwarding

Leave Word Calling

Paging to access the paging system

Park

to turn off signal while connected to PDC

to turn off signal when not ringing PDC

to make PDC accountable for this call

to request callback for a busy station/line

to cancel callback request while

active on a call

to leave your DGC group

to return to your DGC group

to sign in PDC

to sign out PDC

to sign out all PDCs

to send your calls to PDC

to send your calls to a remote number

to cancel forwarding from your PDC

to leave a message when calling PDC

to leave a message at PDC while not active

to park this call

to answer a call parked by PDC

Attendant Console

CARD

CODE

*O Code ATT MSG WAIT ATT MSG WAIT PDC ATT MSG WAIT ATT MSG WAIT

PDC ATT MSG WAIT ## PDC RECALL

DROP

*4 *6 **PDC PDC

**PDC0 **0

#70 PDC #70 number

**PDC PDC

LEAVE WORD

LEAVE WORD PDC

PAGE or CODE *5 *8 PDC

Pickup

Programming

Speed Dialing

to pickup a call ringing in your

pickup group to pick up a call ringing at PDC to program a button or code to dial a programmed number

(20-39, 100-189)

(See Dial Code list on other side.)

*70

*7 PDC

# Code

AT&T System 25 R2 - Switched Loop Attendant Console User - Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Attendant Features

Answering Calls

Attendant Message Waiting

Conferencing

Directory

Display

Hold

Inspect

Local Display Functions

Night Service

Paging

Park

Placing Calls

Position Busy

System Alarm

Testing Your Consoles

Standard Multiline Features

Account Code Entry

Automatic Intercom

Call Accountability

Callback Request

Call Waiting

Coverage

Direct Group Calling

Direct Station Selection (DSS)

Exclusion

Following

Forwarding

Hands-Free Answer on Intercom (HFAI)

Last Number Dialed

Leave Word Calling

Message Waiting

Pickup

Placing Data Calls from Your Voice Terminal

Programming Numbers

Recall

Repertory Dialing

Signaling

Speakerphone

Speed Dialing

Transfer

Glossary