AT&T System 25 Fax - Attendant System

AT&T
AT&T FAX Attendant System™
Release 2.1.1 for System 25 Communications System
Implementation and Switch Notes
Copyright © 1993 AT&T All Rights Reserved Printed in the USA
NOTICE:
While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be incorporated into future issues.
FEDEERAL COMMUNICATIONS COMMISSION (FCC) STATEMENT
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against such
interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference.
TRADEMARK NOTICE
UNIX is a registered trademark of UNIX System Laboratories, Inc.
a wholly owned subsidiary of Novell, Inc. AUDIX is a registered trademark of AT&T. Voice Power and AT&T FAX Attendant System are trademarks of AT&T. HP and LaserJet are registered trademarks of Hewlett-Packard Company
Issue 1
November 1993
SECURITY
As a customer of new telecommunications equipment, you should be aware of the significant and growing problem of theft of long distance services by third parties, known commonly as "toll fraud.” It is particularly
important that you understand and take appropriate steps to deal with this crime because under applicable
tariffs, you will be responsible for payment of associated toll charges. AT&T can not be responsible for such charges and will not make any allowance or give any credit resulting from toll fraud.
Toll fraud can occur despite the preventive efforts of network providers and equipment manufacturers. Toll fraud is a potential risk for every customer with telecommunications equipment having one or more of the following features: (1) remote access, (2) automated attendant, (3) voice mail, (4) remote administration
and maintenance, and (5) call forwarding (remote). This is not a product or design defect, but a risk
associated with equipment having one or more of the features described above. If your new telecommunications equipment possesses any of these features, please consult the relevant portion of your documentation for further details and specific procedures to reduce the risk of toll fraud or contact your
AT&T dealer for further details.
ORDERING INFORMATION
To order copies of this manual:
Contact:
or
Call:
or
Write:
Order:
Your AT&T Account Team or your AT&T Authorized Dealer. AT&T at 1-600-432-6600
AT&T Customer Information Center
P.O. Box 19901 Indianapolis, IN 46219
Document No. 555-007-200
Contents
About This Guide
Purpose and Scope
Intended Audience Assistance
H OW to Use This Guide
Conventions Used in This Guide
Related Documents
1
Overview and Testing
Hardware and Software Configurations
Hardware Configuration
Software Configuration
Testing Extensions and Connections
Assigning Automated Attendant
to Voice Channels for Testing
Entering Fax Channel Assignments for Testing
1
1 2 2 3 3 5
1-1
1-1
1-1
1-3
1-4
1-5 1-13
Placing Voice Channels In Service for Testing Verifying Voice Channel Extensions Changing the Maintenance Mailbox Password Verifying Fax Channel Extensions Resetting the Maintenance Mailbox Password
2
FAX Attendant Initial Implementation
Assigning Services to Channels
Assigning Services to Channels Changing Service Assignments
Administering Switch Interface Parameters
Changing Switch Interface Parameters
1-17 1-20 1-22 1-23 1-26
2-1 2-1
2-2 2-9 2-10 2-11
i
Contents
Administering FAX Attendant
System Parameters
2-14
Entering System Parameters
3
System 25 Initial Implementation
FAX Attendant Checklist
Administering Voice Channel Ports as VMS
Using the Basic Administration System: Using the Advanced Administration Software:
Administering Fax Channel Ports
Using the Basic Administration System: Using the Advanced Administration Software:
Administering Phantom Extensions
Using the Basic Administration System: Using the Advanced Administration Software:
Assigning a Trunk to a Phantom Extension
Using the Basic Administration System:
2-15
3-1 3-2
3-3 3-3 3-3 3-5 3-5 3-5 3-6 3-6 3-6 3-8 3-8
ii
Using the Advanced Administration Software:
Assigning Ports to DGC Groups
Using the Basic Administration System: Using the Advanced Administration Software:
Assigning Trunks to DGC Groups
Using the Basic Administration System: Using the Advanced Administration Software:
Administering Call Coverage
Administering DGC Call Coverage Receiver Groups
Using the Basic Administration System: Using Advanced Administration System:
Administering Call Coverage Ringing options
Testing the Application
Remotely Accessing Voice/Fax Mail
(Optional Administration)
3-8 3-10 3-10 3-10 3-11 3-11 3-11 3-12 3-12 3-12 3-12 3-13 3-14
3-14
Screens
1
2
Overview and Testing
1-1.
1-2. 1-3. 1-4. 1-5. 1-6. 1-7. 1-8. 1-9. 1-1o. 1-11. 1-12. 1-13. 1-14.
Technician Maintenance Menu Voice System Administration Menu Configuration Management Menu Voice Equipment Window Assign Menu Assign Service to Voice Channels Form Service Choices Menu Command Output Window AUDIX Voice Power/FAX Attendant Menu Fax Equipment Operations Menu Fax Channel Administration Administer Fax Line Extension Form Change State of Voice Equipment Form System Monitor - Voice Channels Window
FAX Attendant Initial Implementation
2-1. 2-2. 2-3. 2-4. 2-5. 2-6. 2-7. 2-8. 2-9.
Voice System Administration Menu Configuration Management Menu Voice Equipment Window Assign Menu Assign Service to Voice Channels Form Service Choices Menu Command Output Window Voice System Administration Menu Voice System Administration Menu
1-1
1-5 1-6 1-7 1-8 1-9 1-10 1-11 1-12 1-13 1-14 1-15 1-16 1-18 1-20
2-1 2-2
2-3 2-4 2-5 2-6 2-7 2-8 2-11 2-12
iii

About This Guide

Purpose and Scope

The information in this guide is intended to help the FAX Attendant System Manager, the AT&T Account Team personnel or AT&T Authorized Dealer, and the System 25 Switch Administrator plan and administer the FAX Attendant System and the System 25 Communications System so that they work together.
This guide contains specific instructions for the initial implementation of FAX Attendant with the System 25 Communications System. Initial implementation involves the following tasks:
Testing the connections between the switch and FAX Attendant
Setting the switch interface parameters for FAX Attendant
Assigning FAX Attendant services to channels
Setting FAX Attendant system parameters
Administering System 25 to work with FAX Attendant
Each of these tasks is described in detail. Special information that is necessary or helpful for the completion of each task is also provided.
This guide is divided into the following chapters:
Chapter 1: Overview and Testing describes the FAX Attendant hardware and software, and presents procedures for testing communication between FAX Attendant and the System 25 Communications System.
Chapter 2: FAX Attendant Initial Implementation describes the initial implementation procedures for FAX Attendant.
Chapter 3: System 25 Initial Implementation discusses features and administration of the System 25 Communications System related to FAX Attendant. It includes instructions for programming the System 25 Communications System to operate with FAX Attendant.
1
About This Guide

Intended Audience

This guide is for the System Manager and AT&T Account Team personnel. It provides three types of information:
Testing procedures for establishing the hardware linkage between the FAX
Attendant System and the System 25 Communications System
Planning information about the switch features and the interaction between the
switch and FAX Attendant
Instructions for initial administration of both FAX Attendant and the System 25
Communications System so that they will work together
An emphasis is placed on planning before implementing. Basic information is offered about connections to, and administration of, the switch as it is affected by the FAX
Attendant system. The switch requires detailed installation and administrative functions in addition to those described here. This guide is not intended to replace the documents that accompany the switch.

Assistance

If you have questions or problems with FAX Attendant that are not resolved by this guide and the other FAX Attendant documents, you should call the National Service Assistance Center (NSAC) at 1-800-628-2888 for assistance or your AT&T Authorized Dealer.
2
About This Guide

How to Use This Guide

The initial implementation of an FAX Attendant system involves setting up both FAX Attendant and the telephone switch. Some of the FAX Attendant parameters depend on how the switch is being used in guide before beginning any task. Some of the information about switch-oriented tasks may be useful in planning or implementing the FAX Attendant-oriented tasks. The guide discusses the FAX Attendant-oriented tasks before it discusses System 25 Communications System-oriented tasks and considerations.
As you use this document, you will see references to FAX Attendant forms. Blank FAX Attendant forms are provided in the AT&T FAX Attendant System™ Release
2.1.1 Planning and Forms document.

Conventions Used in This Guide

support of your business. Please read the entire
The following conventions are used in this guide:
Commands and text that you should type appear as follows: Type this.
Values, instructions, and prompts that display on the screen appear as fOllows:
Key that are always located in the same place on the PC keyboard appear in key-shaped boxes, as
Key combinations (holding down one key while pressing another key) are
connected with hyphens; for example:
Function keys that have changeable names appear in plain rectangular boxes,
as in
IS Ill and application software function keys (keys that start with an F, followed
Read this.
SAVE.
ENTER
CTRL - ALT - DEL
.
by a number) appear in boxes with the current meaning following in parentheses, such as
F3 (SAVE).
The current meanings of the function keys are shown by labels at the bottom
of the screen. On the actual screen, one of two sets of labels will appear:
The first label is the meaning of the function key when the screen first appears. These meanings have been selected to be the most useful for that screen.
The second set of labels appears after the been pressed. Pressing
F8 (CHG-KEYS) again restores the first set of
F8 (CHG-KEYS) key has
labels.
3
About This Guide
The following terms are used to describe the types of data that appear on
your screen.
— Menu
— Form
— Field
— Choice List
— Window
A menu is a list of options, usually numbered in sequential order, that appears on your screen or is spoken. By selecting an option, you can access a submenu or a form.
Forms that appear on your screen are similar to the paper forms. Forms appear when you enter or edit data for the database. They contain information that you can change and blanks for you to provide new information.
Fields are the areas in a form where you change or provide information.
In some forms, in addition to the cursor highlighting a
field, a list of logical choices appears on the screen for that field. This list may show previously entered data or the default values for the field.
A box of text that appears on the screen for information
purposes. A typical window instructs you to perform a certain action such as
Press any Key to Continue.
No data is entered in a window.
4
About This Guide

Related Documents

You should be familiar with the following documents:
AT&T Integrated Solution Ill for System 25 Communications System
System Manager’s Guide Document No. 555-540-717
AT&T Integrated Solution Ill for System 25 Communications System
Installation and Maintenance Document No. 555-540-716
AT&T FAX Attendant System™ Release 2.1.1
User’s Guide Document No. 555-007-102
AT&T FAX Attendant System™ Release 2.1.1 System Manager’s Guide
Document No. 555-007-100
AT&T FAX Attendant System™ Release 2.1.1
Planning and Forms Document No. 555-007-101
AT&T AUDIX™ Voice Power Release 2.1 System Manager’s Guide Document No. 555-600-723
AT&T AUDIX™ Voice Power Release 2.1
User’s Guide Document No. 555-600-724
AT&T AUDIX™ Voice Power Release 2.1
Planning Guide and Forms Document No. 555-600-721
AT&T AUDIX™ Voice Power Release 2.1 Switch Notes for System 25 Communications System Document No. 555-600-629
5
About This Guide
AT&T System 25 R3 Implementation Manual and Records Binder
AT&T System 25 R3 Administration Manual
AT&T System 25 R3 Reference Manual
Document No. 555-540-650, Issue 5
Document No. 555-540-500
Document No. 555-540-200
6

Overview and Testing

The AT&T FAX Attendant System™ is always installed co-resident with AUDIX Voice Power in the IS III environment. You can administer many of the AUDIX Voice Power features and the FAX Attendant features at any time using the same software and procedures. The procedures in this guide pertain only to FAX Attendant. For information on features and procedures that are specific to AUDIX Voice Power, consult the AUD/X™ Voice Power Release 2.1 System Manager’s Guide.

Hardware and Software Configurations

Before you can implement the initial FAX Attendant System, the necessary hardware and software components must already have been installed. In most cases, the system hardware and software is preassembled by AT&T before shipping to the customer site.

Hardware Configuration

The FAX Attendant hardware consists of:
AT&T Master Controller II 1, a 20 MHz 80486/SX microprocessor-based
computer with keyboard and monitor.
Hard disk for storage of data and digitally-encoded voice and fax messages,
and system prompts. The following capacities are supported on hard disk:
200 MB500 MB 36 hrs. of voice and 3000 fax pages
Special circuit boards (lVP4/6 boards) containing interface hardware for
analog voice channels. Each IVP4 board provides four analog voice channels.
Each IVP6 board provides six analog voice channels. A maximum of 12
channels can be included in the system.
One to three IFP4 fax boards
12 hrs. of voice and 1000 fax pages
A floppy disk drive for making backup copies of files
1-1
Overview and Testing
An optional AT&T Applications Printer (dot matrix, wide carriage), AT&T Call
Accounting Printer (dot matrix, narrow carriage) for printing reports, or any printer fully compatible with the HP
reports and faxes.
A cartridge tape drive for loading software and for making backup copies of
files
The number of analog voice channels, the size of subscriber mailboxes, the number
of fax boards, and the size of the hard disk control the maximum practical number of users of the system. A fully configured system can accommodate a maximum of 300
subscribers with private mailboxes. Average FAX Attendant usage supports:
8 voice ports: 100 users
12 voice ports: 300 users
4-8 fax ports depending on usage (maximum 12 fax ports)
®
LaserJet® Series II printer for printing
1-2
Overview and Testing

Software Configuration

The software configuration has several major components:
UNlX® Operating System
The UNIX Operating System provides multitasking, file access, external communication, and interprocess communication facilities to the application software.
Integrated Solution Ill The Integrated Solution Ill (IS Ill) environment allows a single processor to be
used for switch administration and for applications packages such as FAX Attendant. Both switch administration and application administration are done by selecting choices from menus and filling in blanks on forms.
Integrated Voice Power (lVP) System Software The IVP System Software provides software for communications with the
analog voice channels on the lVP4/6 circuit boards.
FAX Attendant Application Software The FAX Attendant Application Software is the application package that
provides the FAX Attendant services.
Switch Integration Software
The Switch Integration Software provides software for communication of caller identification and call type from the switch to FAX Attendant.
1-3
Overview and Testing

Testing Extensions and Connections

The Switch Administrator should have assigned System 25
FAX Attendant voice and fax channel. Service Technicians and performed ring-through tests to determine that all lines procedure verifies that connections can be established over each circuit.
voice extensions for each should have run the lines are working. This
NOTE:
The System 25 administration for voice and fax channel extensions must be completed before beginning testing. The System 25 administration requirements and procedures are described in Chapter 3.
Before proceeding, record the extension numbers the Switch Administrator has assigned to each channel on FORM A in the AT&T FAX Attendant System™ Release
2.1.1 Planning and Forms document. The first set of assignments is for the voice
channel (lVP4/6) cards and the second set of assignments is for the fax channel
(IFP4) cards.
FORM A
Channel Assignments
Voice Channel Fax Channel
Channel
0
Service Type
Extension
Channel
Extension
0
1-4
10 11
1 2 3 4 5
6
7 8
9
1
2 3 4
5 6
7
8 9
10
Overview and Testing
Assigning Automated Attendant
to Voice Channels for Testing
For testing purposes, assign the Automated Attendant service to all voice channels.
To assign services to channels, follow these steps:
1.
Log on as maint.
2.
At the Integrated Solution Maintenance menu, move the cursor to
Technician Maintenance and Press ENTER .
The Technician Maintenance menu appears.
I
Technician Maintenance
Administer Integrated Solution III Backup Files Restore Files Maintenance Log Printer Setup Password Protection Set Time and Date System Shutdown Full Screen UNIX
>Voice System Administration
Move to an item using arrow keys and hit Enter to select
HELP
Screen 1-1. Technician Maintenance Menu
CANCEL
1-5
Overview and Testing
3.
At the Technician Maintenance menu, move the cursor to Voice System
Administration
The Voice System Administration menu appears.
and press ENTER .
Voice System Administration
Application Package Administration
>Configuration Management
Reports Switch Interfaces
System Monitor
Move to an item using arrow keys and hit Enter to select
HELP
Screen 1-2.
Voice System
PREV-FRM
Administration Menu
NEXT-FRM
CANCEL
CMD-MENU
FRM-MGMT
CHG-KEYS CHG-KEYS
1-6
Overview and Testing
4.
At the Voice System Administration menu, move the cursor to
Configuration Management and press ENTER .
The Configuration Management menu appears.
Configuration Management
System Control >Voice Equipment
Move to an item using arrow keys and hit Enter to select
HELP
Screen 1-3.
Configuration management Menu
PREV-FRM
NEXT-FRM
CANCEL
CMD-MENU FRM-MGMT
CHG-KEYS CHG-KEYS
1-7
Overview and Testing
At the Configuration Management menu, move the cursor to voice
5.
Equipment
The Voice Equipment window appears.
NOTE:
and press ENTER.
Your system may have more or fewer voice channels than are shown
in these screens. Your system can show a maximum of 12 channels numbered 0 to 11.
CHN CD. PT STATE STATE -CHNG-TIME o
1 2 3 4
5
HELP
DISP-OPT
Screen 1-4.
0.0 foos Ott 01 14:48:57
0.1 foos
0.2 foos Ott 01 14:48:57
0.3 foos Ott 01 14:48:57
0.4 foos Ott 01 14:48:57
0.5 foos
PREVPAGE CHGSTAGE
Voice Equipment W
6.
Press F8 (CHG-KEYS).
Ott 01 14:48:57
Ott 01 14:48:57
NEXTPAGE
ASSIGN
PREV-FRM UNASSIGN
indow
Voice Equipment
SERVICE NAME PHONE
NEXT-FRM
CANCEL PRINT
GROUP 2 2 2 2 2 2
CMD-MENU FRM-MGMT
OPTS TYPE talk
IVP6
talk IVP6
talk IVP6 talk IVP6
talk IVP6
talk IVP6
CHG-KEYS CHG-KEYS
1-8
Overview and Testing
7.
Press F3 (ASSIGN).
The Assign menu appears.
CHN CD. PT STATE STATE -CHNG-TIME o
0.0 foos Oct 01 14:48:57
0.1
1 2 3 4 5
foos Oct 01 14:48:57
0.2 foos Oct 01 14:48:57
0.3
foos Oct 01 14:48:57
0.4 foos Oct 01 14:48:57
0.5 foos Oct 01 14:48:57
Voice Equipment
SERVICE NAME PHONE
Assign
Channels to Groups Channel to PBX Extension >Services to Channels
GROUP 2 2 2 2 2 2
OPTS TYPE talk IVP6 talk IVP6 talk IVP6 talk IVP 6 talk IVP6 talk IVP6
HELP
Screen 1-5.
Assign Menu
PREV-FRM
NEXT-FRM
CANCEL
CMD-MENU
FRM-MFMT
CHG-KEYS CHG-KEYS
1-9
Overview and Testing
8.
Move the cursor to Services to Channels and press ENTER .
The Assign Service to Voice Channels form appears.
CHN CD.PT STATE
o
1 2 3 4
5
HELP
Screen 1-6.
Assign Service to Voice Channels Service:
Channels:
Voice Equipment
STATE-CHNG-TIME
0.0 foos
0.1 foos
0.2 foos Ott 01 14:48:57
0.3 foos Ott 01 14:48:57
0.4 foos Ott 01 14:48:57
0.5 foos
CHOICES
Ott 01 14:48:57 Ott 01 14:48:57
Ott 01 14:48:57
SAVE
PREV-FRM
SERVICE NAME PHONE
Assign Service to Voice Channels Form
Move the cursor to the Service: field.
9.
Assign
Channels to Groups Channel to PBX Extension
>Services to Channels
GROUP 2
2 2 2 2 2
NEXT-FRM
CANCEL
CMD-MENU FRM-MGMT
OPTS TYPE talk IVP6 talk IVP6 talk IVP6 talk IVP6 talk IVP6 talk IVP6
CHG-KEYS CHG-KEYS
1-10
Overview and Testing
Press F2 (CHOICES).
10. The Service Choices menu appears.
I
Channels :
CHN CD. PT STATE o
1 2 3 4 5
Screen 1-7.
11.
Assign Service to Voice Channels
Service:
0.0 foos
0.1 foos Ott foos Ott
0.2 foos Ott
0.3 foos Ott
0.4
0.5 foos Ott
Servlce C
holces Menu
Service Choices
>auto attend
call—answer fax_ca fax–mail fax_resp
STA
voice_mail
Ott
info_service
message_drop
sendmsg
01 14:48:57
I
>Services to Channels
ment CE NAME PHONE
Move the cursor to auto_attend and press ENTER .
The service is filled in.
Assign
Channels to Groups Channel to PBX Extension
GROUP 2 2 2 2 2 2
OPTS TYPE talk IVP6 talk IVP6 talk IVP6 talk IVP6 talk IVP6 talk IVP6
The Service Choices window closes.
12.
Move the cursor to the channels: field.
1-11
Overview and Testing
13.
Type all and press F3 (SAVE). The information is entered, the Assign Service to Voice Channels form closes,
and a Command Output window appears.
Assign Voice Equipment Output: Assigned service auto_attend to channel O Assigned service auto_attend to channel 1 Assigned service auto_attend to channel 2 Assigned service auto_attend to channel 3 Assigned service auto_attend to channel 4 Assigned service auto_attend to channel 5
Press the CANCEL function key to close this window
Command Output
HELP
Screen 1-8.
14.
15.
PREVPAGE
NEXTPAGEPREV-FRM
Command O
utput Window
NEXT-FRM
CANCEL
CMD-MENU FRM-MGMT
CHG-KEYS CHG-KEYS
Press F6 (CANCEL) to close the Command Output window and return to the
Voice Equipment window.
Press F6 (CANCEL) as many times as needed to return to the lntegrated
Solution Maintenance menu.
1-12
Overview and Testing

Entering Fax Channel Assignments for Testing

To enter fax channel extensions, follow these steps:
At the Integrated Solution Maintenance Menu, move the cursor to AUDIX
1.
Voice Power/Fax Attendant and Press ENTER .
The AUDIX Voice Power/FAX Attendant menu appears.
AUDIX Voice Power/FAX Attendant
Automated Attendant Administration
>Fax Equipment Operations
Fax Response Administration Fax System Parameter Administration
Outcalling Administration
Service Administrator Registration Subscriber Administration Voice System Parameter Administration
HELP
Screen 1-9.
AUDIX
PREV-FRM
Voice Power/FAX
NEXT-FRM
Attendant Menu
CANCEL
FRM-MGMT
CHG-KEYS
CHG-KEYS
1-13
Overview and Testing
2. Move the cursor tol
Fax Equipment Operations
and press
The Fax Equipment Operations menu appears.
Fax Equipment Operations
>Fax Channel Administration
Fax Transmission Control Fax Equipment Diagnosis
Move to an item using arrow keys and hit Enter to select
HELP
PREV-RM
NEXT-FRM
CANCEL
ENTER
CMD-MENU FRM-MGMT
.
CHG-KEYS CHG-KEYS
Screen 1-l0. Fax Equipment Operations Menu
1-14
Overview and Testing
Move the cursor to Fax Channel Administration and press ENTER .
3. The Fax Channel Administration window appears.
CHAN
00 01 02 03
Fax Channel Administration
CD. PT STATE
0.0 inserv
0.1 inserv April 18 12:47:29 485
0.2 inserv April 18 12:47:29 486
0.3 inserv
STATE CHANGE TIME
April 18 12:47:29
April 18 12:47:29
PHONE
484
487
HELP
PREVPAGE CHGSTATE
NEXTPAGE
LINES
PREV-FRM
Screen 1-11. Fax Channel Administration
4.
Press F8 (CHG-KEYS).
NEXT-FRM
CANCEL
PRINT
FRM-MGMT
CHG-KEYS CHG-KEYS
1-15
Overview and Testing
5.
Press F3 (LINES). The Administer Fax Line Extension form appears.
CHAN
00
01
02
03
Administer Fax Line Extension
Extension:
I
Fax Channel Administration
CD. PT
0.0 inserv April 18 12:47:29
0.1 inserv
0.2 inserv
0.3
STATE
inserv
STATE CHANGE TIME
April 18 12:47:29 April 18 12:47:29
April 18 12:47:29
Channel :
PHONE 484
485 486 487
HELP
Screen 1-12. A
6.
7.
8.
9.
CHOICES
SAVE
PREV-FRM
NEXT-FRM
CANCEL
FRM-MGMT
CHG-KEYS
CHG-KEYS
dminister Fax Line Extension Form
Move the cursor to the Channel: field and enter the fax card channel number.
Move the cursor to the Extension: field and enter the extension number that is connected to the fax board in the Master Controller.
NOTE:
You must be accurate with the extension number and the associated channel number for FAX Attendant to work properly.
Press F3 (SAVE). The Administer Fax Line Extension form reappears. Press F6 (CANCEL) as many times as needed to return to the Integrated
Solution Maintenance menu.
1-16
Overview and Testing

Placing Voice Channels In Service for Testing

In the Voice Equipment window, all channels should show the INSERV state. To reach the Voice Equipment window, follow these steps:
1.
Move the cursor to Technician Maintenance and press ENTER . The Technician Maintenance menu appears.
2.
At the Technician Maintenance menu, move the cursor to
Administration
The Voice System Administration menu appears. At the Voice System Administration menu, move the cursor to
3.
Configuration Management and press ENTER .
The Configuration Management menu appears.
4.
At the Configuration Management menu, move the cursor to
Equipment
The Voice Equipment window appears.
and press ENTER .
and press ENTER .
Voice System
Voice
1-17
Overview and Testing
If any channel does not appear as INSERV, follow these steps:
1.
From the Voice Equipment window, press
F8 (CHG-KEYS) to display the
alternate key labels.
2.
Press
F2 (CHGSTATE).
The Change State of Voice Equipment form appears.
I
Change State of Voice Equipment
New State:
Equipment Number:
Change Immediately?
CHN CD. PT STATE o
1 2 3 4
5
HELP
Equipment:
Voice Equipment
-
CHNG-TIME
0.0
inserv
0.1
inserv
0.2
inserv
0.3
inserv
0.4
foos
0.5 foos Ott 01 14:48:57 auto_attend
CHOICES
STATE Ott 01 14:48:57 auto_attend Ott 01 14:48:57 Ott 01 14:48:57 auto_attend Ott 01 14:48:57 auto_attend Ott 01 14:48:57 auto_attend
SAVE
PREV-FRM NEXT-FRM
SERVICE NAME PHONE
auto_attend
GROUP 2 2 2 2 2 2
CANCEL
OPTS TYPE
talk IVP6
talk IVP6
talk IVP6 talk IVP6 talk IVP6 talk IVP6
CMD-MENU FRM-MGMT
CHG-KEYS CHG-KEYS
I
Screen 1-13. C
3.
4.
5.
6.
1-18
hange State of Voice Equipment Form
NOTE:
If any of the channels are in the “facility out of service” (foos) state, you must change them to the ’’manual out of service” (manoos) state first,
and then change them again to the “in service’’(inserv) state. To place the channels in the manoos state, follow steps 3-8. When all
channels are in the manoos state, place them in the inserv state by continuing at step 9.
New State: field, enter manoos or m and press) ENTER .
ln the
Equipment: field, enter card or ca and press ENTER .
In the In the Equipment Number:
Change Immediately? field, enter yes or y and press F3 (SAVE).
In the
A Command Output window appears to inform you that the state has been changed.
field, enter all and press ENTER .
Overview and Testing
Press F6 (CANCEL) to continue.
7. The Voice Equipment window reappears.
8.
Press
F2 (CHGSTATE).
The Change State of Voice Equipment form appears.
New State: field, enter inserv or i and press ENTER .
In the
9.
10.
In the Equipment: field, enter card or ca and press ENTER . In the Equipment Number:
11. In the Change Immediately? field, enter yes or y and press F3 (SAVE).
12.
field, enter all and press ENTER .
A Command Output window appears to inform you that the state has been changed.
Press F6 (CANCEL) to continue.
13. The Voice Equipment window reappears. Verify that all channels now show the INSERV state. If any channel shows the
14. foos state, verify that each analog port is connected.
F6 (CANCEL) twice to return to the Voice System Administration
Press
15. menu.
1-19
Overview and Testing

Verifying Voice Channel Extensions

NOTE:
The analog ports assigned to voice channels must be administered as VMS ports on the System 25 before running this test. See Chapter 3 for administration procedures for these ports.
To verify the extensions assigned to voice channels, follow these steps:
At the Voice System Administration menu, select System Monitor and
1. press
The System Monitor - Voice Channels window appears.
ENTER .
HELP
CHG-RATE
Screen 1
- Voice Channels
Channel Today Service
Calls Voice
0 0 1 2 3 4 5
PREVPAGE
NEXTPAGE
0 0
0 0 0
SAVE
PREV-FRM
System Monitor
Status *On Hook
*On Hook *On Hook *foos *foos *foos
-14. System Monitor - Voice Channels Window
Dial an extension connected to one of the voice channels.
2. You hear the Voice Mail announcement. Watch the Voice Channel Monitor window to see which channel answers the
3. call.
Verify that the extension you dialed corresponds to the channel that
4.
answered. (If a different channel answered, record the change on FORM A.)
Caller
Input
NEXT-FRM
CANCEL PRINT
Dialed Digits
CMD-MENU
CHG-KEYS CHG-KEYS
1-20
Overview and Testing
5.
Repeat Steps 2 through 4 until all extensions have been verified. If the extension assignments do not match those already recorded on FORM
A, you may either change the connections between the lVP4/6 boards and the
wall outlet jacks, or you may notify the Switch Administrator of the changed assignments. The optimum course of action depends on whether the Switch Administrator has already made use of the extension assignments for the rest of the administration that must be done on the switch.
6.
Press F6 (CANCEL) repeatedly to return to the Voice System Administration
menu.
1-21
Overview and Testing

Changing the Maintenance Mailbox Password

NOTE:
This procedure is necessary only for fax channel testing. (See the next procedure.)
To reduce the risk of unauthorized access, AT&T has changed the default passwords for the Maintenance (9998) mailbox to # . The # prevents anyone from
accessing the mailboxes. When adding FAX Attendant to an existing AUDIX Voice Power system, a new
password should already have been assigned to the Maintenance Mailbox. Obtain
this password from the System Manager and skip the remainder of this procedure.
If a new password has not been assigned to the Maintenance Mailbox, you must
assign a temporary password to use for testing the fax channel extensions.
To change the password for the Maintenance Mailbox, follow these steps:
1.
At the Voice System Administration menu, move the cursor to Application
Package Administration
The Application Package Administration menu appears. At the Application Package Administration menu, move the cursor to
2.
Voice Power/FAX Attendant
The AUDIX Voice Power/FAX Attendant menu appears.
3.
At the AUDIX Voice Power/FAX Attendant main menu, move the cursor to
Subscriber Administration and press ENTER .
The Subscriber Administration form appears.
9998 (Maintenance mailbox) in the Extension field and press F4
Type
4. (DISPLAY).
The subscriber information associated with the Maintenance mailbox (9998)
appears.
5.
Type in a temporary password in the Password field and press F3
(CHANGE).
A window appears confirming that the change has been made.
and press ENTER .
and press ENTER .
NOTE:
For security purposes, passwords do not display on the Subscriber Administration form.
AUDIX
1-22
Press
6. Attendant menu.
F6 (CANCEL) repeatedly to return to the AUDIX Voice Power/FAX
Overview and Testing

Verifying Fax Channel Extensions

NOTE:
The analog ports assigned to fax channels must be administered on the
System 25 before running this test. See Chapter 3 for administration procedures for these ports.
Test the fax channel extensions by placing all fax channels out of service. Test each fax channel individually by placing it into service alone.
To verify the extensions assigned to fax channels, follow these steps:
At the Voice System Administration menu, move the cursor to Application
1.
Package Administration
The Application Package Administration menu appears.
and press ENTER .
2.
At the Application Package Administration menu, move the cursor to
Voice Power/FAX Attendant
The AUDIX Voice Power/FAX Attendant menu appears.
At the AUDIX Voice Power/FAX Attendant menu, move the cursor to
3.
Equipment Operations
The Fax Equipment Operations menu appears.
At the Fax Equipment Operations menu, move the cursor to
4.
Administration
The Fax Channel Administration window appears. Press
5. Press
6. The Change State of Fax Equipment form
7.
F8 (CHG-KEYS) to display the alternate key labels.
F2 (CHGSTATE)
Place all fax channels out-of-service:
In the New State field, enter m for
a.
In the Fax Equipment field, enter
b.
In the Fax Equipment Number field, enter all.
c.
Leave the Change Immediately? field blank and press F3 (SAVE).
d.
Verify that all fax channels are now in the MANOOS state.
e.
and press ENTER .
and press ENTER .
and Press ENTER .
appears.
manual out-of-service (MANOOS).
ca
for card.
AUDIX
Fax
Fax Channel
1-23
Overview and Testing
8.
Place
a.
one fax channel in-service for testing:
New State field, enter i for in-service (INSERV).
In the b. c.
d.
e.
Dial any of the extensions assigned to Automated Attendant or Voice Mail
9. voice channels.
You should hear the default Voice Mail announcement.
10.
Test the in-service fax channel:
a.
b.
c.
d. e.
Fax Equipment field, enter ch for channel.
In the
Fax Equipment Number field, enter the channel to be tested.
In the Leave the Verify that all fax channels are in the MANOOS state except for the
channel being tested. The channel being tested should be in the INSERV state.
Log into the Maintenance Mailbox using the password assigned earlier.
You should hear the Voice Mail Activity Menu.
Press
You should hear the Fax Mail Activity Menu.
Press
When prompted for a destination, enter 9 9 9 9 # followed by
*
#
❑❑
When prompted for immediate or economy delivery, press * , # . When prompted to press START on your fax machine, listen to verify that
FAX Attendant issues a fax tone on the line.
Change Immediately? field blank and press F3 (SAVE).
8 to switch to Fax Mail service.
1 to send a fax message.
❑❑❑❑❑
.
❑❑
1-24
If you do not hear the fax tone, verify that the port is connected and
administered correctly.
f.
When you hear the fax tone, hang up the phone.
Place the tested channel back out-of-service:
11. In the New State field, enter m for MANOOS.
a.
In the Fax Equipment field, enter ca for card.
b.
In the Fax Equipment Number field, enter all.
c.
Leave the Change Immediately? field blank and press F3 (SAVE).
d.
Verify that all fax channels are in the MANOOS state.
e.
Repeat steps 8 through 11 for each additional fax channel to be tested.
12.
Overview and Testing
13.
After the last fax channel has been tested, place all fax channels back in­service:
a. b.
c. d. e.
14.
Press F6 (CANCEL) repeatedly until the AUDIX Voice Power/FAX Attendant
menu appears.
In the New State field, enter i for INSERV. In the Fax Equipment field, enter ca for card. In the Fax Equipment Number field, enter all. Leave the Change Immediately? field blank and press F3 (SAVE).
Verify that ail fax channels are in the INSERV state.
1-25
Overview and Testing

Resetting the Maintenance Mailbox Password

If you assigned a temporary password to the Maintenance Mailbox, you must reset
the password to # after testing the fax channel extensions. If you did not assign a temporary password to the Maintenance Mailbox, skip the remainder of this
procedure. To change the password for the Maintenance Mailbox, follow these steps:
1.
At the AUDIX Voice Power/FAX Attendant main menu, move the cursor to
Subscriber Administration and press ENTER .
The Subscriber Administration form appears. Type 9998 (Maintenance mailbox) in the Extension field and press F4
2. (DISPLAY).
The subscriber information associated with the Maintenance mailbox (9998) appears.
3.
Enter the original defautt password ( # ) in the Password field and press F3 (CHANGE).
A window appears confirming that the change has been made.
NOTE:
For security purposes, passwords do not display on the Subscriber
Administration form.
4.
Press F6 (CANCEL) repeatedly to return to the Integrated Solution Ill
Maintenance menu.
1-26

FAX Attendant Initial Implementation

The major initial implementation functions for FAX Attendant are:
Assigning services to channels
Administering switch interface parameters
Administering FAX Attendant system parameters

Assigning Services to Channels

When FORM A is complete and you have reviewed it, enter the service assignment
information into FAX Attendant.
The System 25 indicates to FAX Attendant whether a call is internal direct, external direct, or coverage. When a channel has Fax Response as its assigned service, external direct calls go to Fax Response. When a channel has Automated Attendant
as its assigned service, external direct calls go to Automated Attendant. Internal
direct calls go to Voice Mail (which can be changed by a menu choice to Fax Mail).
Coverage calls go to Voice Call Answer or Fax Call Answer depending on whether the covered extension is a voice extension or a fax extension. If CNG is detected on any direct call, the call goes to the fax transfer number specified under automated attendant parameters on FORM D.
NOTE:
If you plan to use Automated Attendant service and other services that can be combined with it, such as Voice/Fax Mail and Voice/Fax Call Answer, and all channels have already been assigned Automated Attendant service for testing
(as described in Chapter 1), then this part of the implementation procedure is complete.
If you plan to use other services for your system, such as Fax Response,
Information, and Message Drop services that require dedicated channels, use the procedures that follow to assign those services to channels as well.
2-1
FAX Attendant Initial Implementation

Assigning Services to Channels

To assign services to channels, follow these steps:
1.
Log on as maint.
2.
At the Integrated Solution Maintenance menu, move the cursor to
Technician Maintenance and Press ENTER .
The Technician Maintenance menu appears.
3.
At the Technician Maintenance menu, move the cursor to Voice System
Administration
The Voice System Administration menu appears.
Application Package Administration
>Configuration Management
Reports Switch Interfaces System Monitor
and press ENTER .
Voice System Administration
Move to an item using arrow keys and hit enter to select.
HELP
PREV-FRM
NEXT-FRM
Screen 2-1. Voice system Administration Menu
2-2
CANCEL
CMD-MENU
FRM-MGMT
CHG-KEYS CHG-KEYS
FAX Attendant Initial Implementation
4.
At the Voice System Administration menu, move the cursor to
Configuration Management and press ENTER .
The Configuration Management menu appears.
Configuration Management System Control
>Voice Equipment
Move to an item using arrow keys and hit Enter to select
CMD-MENU FRM-MGMT
Screen
HELP
2-2.
Configuration
PREV-FRM
Management Menu
NEXT-FRM
CANCEL
CHG-KEYS CHG-KEYS
2-3
FAX Attendant Initial Implementation
At the Configuration Management menu, move the cursor to Voice
5.
Equipment
and press ENTER .
The Voice Equipment window appears.
CHN CD. PT STATE STATE -CHNG-TIME o
0.0 foos Oct 01 14:48:57
1
0.1 foos Oct 01 14:48:57
2
0.2 foos Oct 01 14:48:57
3
0.3 foos Oct 01 14:48:57
4
0.4 foos Oct 01 14:48:57
5
0.5 foos Oct 01 14:48:57
Voice Equipment
SERVICE NAME PHONE
GROUP 2 2 2 2 2 2
OPTS TYPE talk IVP6 talk IVP6 talk IVP6 talk IVP6
talk IVP6
talk IVP6
HELP
DISP-OPT
Screen 2-3.
PREVPAGE CHGSTAGE
NEXTPAGE
ASSIGN
PREV-FRM
UNASSIGN
Voice Equipment Window
6.
Press F8 (CHG-KEYS).
NEXT-FRM
CANCEL PRINT
CMD-MENU
FRM-MGMT
CHG-KEYS CHG-KEYS
2-4
FAX Attendant Initial Implementation
7.
Press F3 (ASSIGN). The Assign menu appears.
CHN CD.PT STATE STATE-CHNG-TIME
o
0.0 foos Otct 01 14:48:57
1
0.1 foos Oct 01 14:48:57
2
0.2 foos Oct 01 14:48:57
3
0.3 foos Oct 01 14:48:57
4
0.4 foos Oct 01 14:48:57
5
0.5 foos
Oct 01 14:48:57
Voice Equipment
SERVICE NAME PHONE
Assign
Channels to Groups Channel to PBX Extension
>Services to Channels
GROUP
2 2 2 2 2 2
OPTS TYPE talk IVP6 talk IVP6 talk IVP6 talk IVP6 talk IVP6 talk IVP6
HELP
Screen 2-4
. Assign Menu
PREV-FRM
NEXT-FRM
CANCEL
CMD-MENU FRM-MGMT
CHG-KEYS CHG-KEYS
2-5
FAX Attendant Initial Implementation
8.
Move the cursor to Services to Channels and press ENTER .
The Assign Service to Voice Channels form appears.
Assign Service
Service:
Channels:
CHN CD.PT STATE STATE-CHNG-TIME 0
0.0 foos
1
0.1 foos
2
0.2 foos Oct 01 14:48:57
3
0.3 4 5
HELP
foos Oct 01 14:48:57
0.4 foos Oct 01 14:48:57
0.5
foos Oct 01 14:48:57
CHOICES
to Voice Channels
Oct 01 14:48:57 Oct 01 14:48:57
SAVE
PREV-FRM
Voice Equipment
SERVICE NAME PHONE
Screen 2-5. Assign Servlce to Voice Channels Form
9.
Move the cursor to the service: field.
Assign
Channels to Groups Channel to PBX Extension
>Services to Channels
GROUP 2 2 2 2 2 2
NEXT-FRM
CANCEL
OPTS TYPE talk IVP6 talk IVP6 talk IVP6 talk IVP6 talk IVP6 talk IVP6
CMD-MENU
FRM-MGMT
CHG-KEYS CHG-KEYS
2-6
FAX Attendant Initial Implementation
10.
Press F2 (CHOICES). The Service Choices menu appears.
Assign Service to Voice Channels
Service:
Channels:
CHN CD.PT STATE
0.0
0
1 2 3 4 5
foos
0.1 foos
0.2 foos Oct
0.3 foos Oct
0.4
foos
0.5
foos
STA Oct Oct info_service
Oct Oct 01 14:48:57
Screen 2-6. Service Choices.
11.
Move the cursor to the desired service and press ENTER .
The service is filled in.
Channels to Groups
Service Choices
>auto attend
call_answer fax_ca ment fax_mail fax_resp CE NAME PHONE voice mail
message_drop
sendmsg
Channel to PBX Extension
>Services to Channels
Assign
GROUP
2 2 2 2 2 2
OPTS TYPE
talk IVP6 talk IVP6 talk IVP6 talk IVP6 talk IVP6 talk IVP6
The Service Choices window closes.
12.
Move the cursor to the channels: field.
2-7
FAX Attendant Initial Implementation
13.
Enter a channel number from O to the maximum available, a range of channel numbers with the starting and ending numbers separated by a dash, or a list of channel numbers and/or ranges separated by commas.
14.
Press F3 (SAVE).
The information is entered, the Assign Service to Voice Channels form closes, and a Command Output window appears.
Assign Voice Equipment Output: Assigned service voice_mail Assigned service voice mail
Command Output
to channel 2 to channel 3
Press the CANCEL function key to close this window
Screen 2-7.
15.
16.
17.
Command
Output Window
F6 (CANCEL) to close the Command Output window and return to the
Press
Voice Equipment window. Reopen the Assign Service to voice Channels form by pressing
KEYS) and then
F3 (ASSIGN), and repeat Steps 8 through 15 until services
have been assigned to voice channels.
F6 (CANCEL) as many times as needed to return to the Integrated
Press Solution Maintenance menu.
F8 (CHG-
2-8
FAX Attendant Initial Implementation

Changing Service Assignments

To change service assignments, use the procedure for Entering Channel Assignments. The new assignments will replace the old assignments. To unassign a channel, press The Unassign Service From Voice Channel form appears. Enter the channel number(s) to be unassigned, and press unassigned. In most cases, an unassigned channel results in loss of system capacity.
F8 (CHG-KEYS) and then press the F4 (UNASSIGN) function key.
F3 (SAVE). Channels should not be left
2-9
FAX Attendant Initial Implementation

Administering Switch Interface Parameters

Some specific parameters are necessary to tell FAX with System 25. For convenience, these parameters are explained below.
NOTE:
The switch interface parameters are automatically set to correct values for the System 25. This information is for troubleshooting purposes only. Do not change the switch interface parameters unless they have been accidently changed from the values shown. (Different values are used with other communications systems.)
Switch Interface Administration
Switchhook Flash Duration 600
Wink Disconnect Interval 300
Signaling Type TT
Incoming Speech Volume 4000
Outgoing Speech Volume 1000
Attendant how to communicate are collected on FORM B and
2-10
Dial Tone Training Yes
The contents of each field should be:
Switchhook Flash Duration specifies the on-hook duration in milliseconds
that the switch recognizes as a transfer request. The range is 300 to 1550
milliseconds. The correct (and default) is 600 milliseconds.
Wink Disconnect Interval specifies the on-hook duration in milliseconds that
the switch recognizes as a disconnect request. The range is 300 to 800 milliseconds. The correct (and default) is 300 milliseconds.
Signaling Type specifies whether Touch-Tone (TT) or dial-pulse (DP)
signaling is used. The correct (and default) is TT.
NOTE:
Incoming Speech Volume, Outgoing Speech Volume, and Dial-Tone Training
are not administrable.
FAX Attendant Initial Implementation

Changing Switch Interface Parameters

The switch interface parameters should not be changed from the values specified previously.
If for some reason someone has changed them, enter the correct values shown above by following these steps:
1.
Log on as maint.
At the Integrated Solution Maintenance menu, move the cursor to
2.
Technician Maintenance and press ENTER .
The Technician Maintenance menu appears. At the Technician Maintenance menu, move the cursor to Voice System
3.
Administration
The Voice System Administration menu appears.
and press ENTER .
Voice System Administration
Application Package Administration Configuration Management Reports
>Switch Interfaces
System Monitor
Move to an item using arrow keys and hit Enter to select
HELP
Screen 2-8.
Voice System A
PREV-FRM
dministration Menu
NEXT-FRM
CANCEL
CMD-MENU
FRM-MGMT
CHG-KEYS
CHG-KEYS
2-11
FAX Attendant Initial Implementation
4.
At the Voice System Administration menu, move the
Interfaces and press ENTER .
The Switch Interface Administration form appears.
Switch Interface Administration
>Switch Hook Flash Duration :
Wink Disconnect Interval :
AT&T System 25
Type of Signaling: TT
Incoming Speech Volume:
Outgoing Speech Volume:
Dial Tone Training:
600 300
4000 1000
Yes
cursor to
Switch
HELP
Screen 2-9.
CHOICES
SAVE
Voice System A
At the Switch Hook Flash Duration: field, enter the number from
5. FORM Band press
The cursor moves to the Wink
6.
Enter the number from FORM Band press ENTER .
The cursor moves to the
Press F2 (CHOICES) to bring up the Choices - Type of Signaling window.
7.
Move the cursor to the type of signaling specified on FORM B and press
8.
ENTER .
PREV-FRM
dministration Menu
ENTER .
Type of Signaling: field.
NEXT-FRM
Disconnect Interval: field.
CANCEL PRINT
CMD-MENU FRM-MGMT
CHG-KEYS CHG-KEYS
NOTE:
Incoming Speech Volume, Outgoing Speech Volume, and Dial-Tone Training
are not administrable.
2-12
FAX Attendant Initial Implementation
9.
Press F3 (SAVE). The Switch Interface Administration form closes and a message appears
asking the user to stop the system for changes to take effect.
10.
Press F6 (CANCEL) repeatedly until the Integrated Solution Maintenance menu appears.
2-13
FAX Attendant Initial Implementation
Administering FAX Attendant
System Parameters
You must add the Message Waiting Lamp parameters to the third section of
FORM D and enter the parameters into the FAX Attendant System.
You need two pieces of information:
whether or not the message waiting lights are to be used
the System 25 message waiting lamp codes if they have been changed from
the default.
Message Waiting Lamp parameters affect only the operation of message waiting
lamps. The following parameters are available:
Code to Light specifies the internal code that FAX Attendant sends to the
switch to light the message waiting lamp. Enter #90.
Code to Extinguish specifies the internal code that FAX Attendant sends to
the switch to extinguish the message waiting lamp. Enter #91
Refresh indicates whether you wish to have message waiting lamps refreshed
at predetermined intervals. This parameter is usually set to n for “no” with System 25.
2-14
FAX Attendant Initial Implementation
The codes shown below are the default values. If different values are found in the
Feature Access Code form, use those values instead.
Voice System Parameter Administration
Pause for Touch-Tone Input:
Maximum Extension Length:
Transfer to Subscribers Only?:
System Mode of Addressing:
Maximum Message Length:
General Mailbox Owner Extension:
Enable General Mailbox for Call Answer?:
Allow Voice Mail/Call Answer Transfers?:
FORM D
Voice Mail Parameters
Attendant Extension:
sec
sec
Code to Light: #90
NOTE:
If Transfer to Subscribers Only? is set to Yes (for improved Security), private fax extensions cannot be reached through the Automated Attendant.

Entering System Parameters

To enter the system parameters, follow the instructions in Chapter 3 of the AT&T
FAX Attendant System™ Release 2.1.1 System Manager’s Guide.
Automated Attendant Parameters
Touch-Tone Gate Active?:
Auto Attendant Time-out Action:
Auto Attendant Menu Plays:
Fax Transfer Number:
Message Waiting Lamp Parameters
Code to Extinguish: #91
Day: _ Day: _ Night: _
Night: _
Refresh?: No
2-15

System 25 Initial Implementation

The information in this section is intended to help the FAX Attendant System Manager and the System 25 Communications System Switch Administrator work
together to administer the System 25 Communications System to meet the specific
requirements for the FAX Attendant system. To complete these tasks, you need information regarding System 25 Communications System administration. Make use of the administration forms provided for both the switch and for FAX Attendant.
Blank System 25 Communications System forms are included with the AT&T
System
Blank FAX Attendant forms are in Appendix A of the AT&T FAX Attendant
System™ Release 2.7.7 Planning and Forms
For procedures on how to administer the switch, refer to the AT&T System 25
R3
25 R3
Administration Records.
document.
Implementation Manual and Records Binder.
3-1
System 25 Initial Implementation

FAX Attendant Checklist

Use the following checklist to verify that initial switch administration for FAX Attendant is complete. Instructions for performing these tasks follow. Unless otherwise noted, forms and instructions for these tasks are in the
R3 Implementation Manual and Records Binder.
1.
Create Direct Group Calling (DGC) Groups and assign VMS and Fax
Response ports to the groups.
2.
Complete all Fax Attendant administration for the Fax Response service. (Instructions are provided in the
System Manager's Guide.)
Assign Call Coverage to the fax machines.
3.
AT&T System 25
AT&T FAX Attendant System™ Release 2.1.1
4.
Administer private fax extensions by following the procedure in the
Implementation Manual
private fax extensions. Private fax extensions are “phantom” stations where a dial plan number is assigned but the physical extension does not exist.
5.
Once the Master Controller and fax boards are operating, test the fax boards by sending a fax message to a subscriber.
Place some test calls to ensure all FAX Attendant services work as intended.
6.
7.
Assign trunks to ring at DGC groups.
for “Adding a Station.” Also, assign Call Coverage to
System 25
3-2
System 25 Initial Implementation

Administering Voice Channel Ports as VMS

Each voice channel connected to FAX Attendant must be administered as Voice Message Service (VMS) so that the mode codes will be transmitted to FAX
Attendant.
Before assigning VMS ports, complete the Auxiliary Equipment Options - Ill (Station Interface Only) form in the
Binder.
To administer a port as VMS, follow these steps:

Using the Basic Administration System

1.
At the Main Menu, select Port.
AT&T System
25 R3
Implementation Manual and Records
2.
At Port=, specify the port physical location (CSSPP)
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
Action=, enter 1.
At
Data=, enter 0. (Delete the port.)
At
Press c to continue.
At Action
Data=,
At At Action=, enter 2.
Data=, enter the extension number of the port.
At
Action=, enter 5.
At
Data=, enter 1. (Set dial accessibility for testing)
At Press
=
, enter 1.
enter
261.
DELETE to exit.
(Set VMS.)

Using the Advanced Administration Software:

At the Main Menu, select Auxiliary Equipment.
1.
2.
At the Auxiliary Equipment menu, select Voice Messaging System. A form appears.
3.
Press the SPACE bar until the service field shows Automated Attendant. Press TAB to get to the slot location field.
4.
5.
Enter the port physical location (CSSPP).
3-3
System 25 Initial Implementation
Press F3 (SUBMIT).
6. A sub-form appears. Fill in the options:
7.
— Extension of the port —
Dial Accessible should be
Yes for testing
— Extended Station should be
Press F3 (SUBMIT).
8. Press ESC repeatedly until you return to the Main Menu.
9.
NO
3-4
System 25 Initial Implementation

Administering Fax Channel Ports

Each fax channel connected to FAX Attendant must be administered. To administer
these ports, follow these steps:

Using the Basic Administration System

1.
At the Main Menu, select Port.
At Port=, specify the port physical location (CSSPP)
2.
3.
4.
5.
6.
7.
Action=, enter 1.
At
At
Data=, Action=,
At
enter
enter
201.
2.
At Data=, enter the extension number of the port. Press
ENTER to exit.

Using the Advanced Administration Software:

At the Main Menu, select Voice station.
1.
2.
At the Voice Station menu, select Add a Voice Station. A form appears. Enter the following data:
3. — Enter the port physical location (CSSPP) — Enter the port extension number
SPACE bar until Single Line shows
4.
— At the Type field, press the
Press
F3 (SUBMIT).
5.
Press
ESC repeatedly until you return to the Main Menu.
3-5
System 25 Initial Implementation

Administering Phantom Extensions

Private Fax Numbers and other special purpose extensions are administered as phantom extensions, that is, the extension is assigned a dial plan number, but there is no corresponding physical station. For example, a phantom extension can be assigned on the third carrier even if there is no third carrier. Private fax numbers should also have an outside line (either DID or personal line) terminated on the extension.
To administer a phantom extension, follow these steps:

Using the Basic Administration System

1.
At the Main Menu, select Port.
2.
3.
4.
5.
6.
7.
8.
9.
Port=, enter the physical port location (CSSPP).
At
Action=, enter 1.
At
Data=, enter 302.
At
Action=, enter 2.
At
Data=, enter the extension number assigned to the phantom extension.
At
Action=, enter 7.
At
Data=, enter the coverage DGC group number plus 100.
At
Press
DELETE to exit.

Using the Advanced Administration Software:

At the Main Menu, select Voice station.
1. At the Voice Station menu, select User Station.
2. At User Station, select Add a Voice Station.
3. A form appears.
Enter the following data:
4. —
Enter the port physical location (CSSPP)
Enter the port extension number
At the Type field, press the
SPACE bar until 5 Button shows
3-6
5.
6.
Press Press
F3 (SUBMIT). F7 (NEXT).
System 25 Initial Implementation
7.
Select Class of Service.
8.
Change coverage to DGC group plus 100.
Press F3 (SUBMIT).
9. Press
ESCAPE
10.
repeatedly to return to the Main Menu.
3-7
System 25 Initial Implementation

Assigning a Trunk to a Phantom Extension

To assign a trunk to a phantom extension, follow these steps:

Using the Basic Administration System

1.
At the Main Menu, select PDC.
2.
At PDC=, enter the
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
Action=, enter
At
Data=, enter 9.
At
Action=, enter
At
Data=, enter 3.
At
Action=, enter
At
At Data=, enter the 4-digit trunk number.
Action=, enter 103.
At
Data=, enter 1. (principal owner.)
At
Action=, enter 104.
At
Data=, enter 1. (Allow to ring.)
At
Press
DELETE to exit.
phantom extension number.
100.
(Button number.)
101.
102.

Using the Advanced Administration Software:

At the Main Menu, select Voice station.
1. At the Voice Station menu, Modify a Voice Station.
2.
3-8
Enter the phantom extension number.
3.
4.
5.
6.
7.
Press
F7 (NEXT) repeatedly until the Button menu appears.
Press At the Button menu, select Move the cursor to Button 9.
ENTER .
A submenu appears. Move the cursor to Pers line.
8.
9.
Press
ENTER .
Buttons.
System 25 Initial Implementation
10.
Enter the 4-digit trunk number.
11.
Set Principal Owner to Yes.
12.
Set
Allow Ring
to
Yes.
13.
14.
Press F3 (SUBMIT) twice.
Press ESC repeatedly to return to Main Menu.
3-9
System 25 Initial Implementation

Assigning Ports to DGC Groups

To answer trunks or to provide Call Coverage, ports must be members of DGC
Groups. Use the procedure below to assign ports to DGC groups. Assign VMS ports to DGC groups for Call Coverage. Assign the calling group to ring
at the DGC groups for Fax Response.
NOTE:
You cannot combine tip/ring and VMS ports in a DGC Group.
To assign ports to DGC groups, follow these steps:

Using the Basic Administration System

1.
At the Main Menu, select DGC. At DGC=, enter the DGC group number (from 1- 32).
2.
3.
4.
Action=, enter 1.
At
Data=, enter the DGC group access code.
At
Action 11 lists the extensions already assigned.
Action 12 adds an extension.
Action 13 deletes an extension.
Action 14 allows you to enter the Display ID for the group.

Using the Advanced Administration Software:

1.
At the Main Menu, select Groups.
At the Groups menu, select Direct Group Calling.
2. Enter the access number and press F3 (SUBMIT).
3.
4.
To add a member:
a.
At Access Number Press ENTER . Enter the extension.
b.
3-10
Press F3 (SUBMIT) twice.
c.
System 25 Initial Implementation

Assigning Trunks to DGC Groups

Trunks to be answered by extensions that are part of a DGC group must be assigned to the DGC group.
To assign a trunk to a DGC group, follow these steps:

Using the Basic Administration System

1.
At the Main Menu, select Port.
2.
At Action=, enter 1.
3.
4.
5.
6.
Data=, enter the trunk port number (CSSPP).
At
Action=, enter 6.
At
Data=, enter the DGC group number.
At Press
DELETE to exit.

Using the Advanced Administration Software:

1.
At the Main Menu, select Trunks.
2.
At the Trunks menu, select Modify a Trunk. The Modify a Trunk form appears.
Trunk # field, enter either the trunk number or the physical port
In the
3. (CSSPP).
4.
At the Assign to DGC Group field, enter the DGC group number.
5.
6.
Press Press
F3 (SUBMIT).
ESC repeatedly to return to the Main Menu.
3-11
System 25 Initial Implementation

Administering Call Coverage

The Call Coverage feature of the System 25 Communications System is used to
redirect calls made to a busy or unanswered telephone, fax machine, or Private Fax Extension. The redirected calls go to a DGC group that is connected to a voice port. If the call was to a fax extension, the Fax Call Answer service receives the call and either holds the fax message or sends it to a printer or fax machine. To use the Fax Call Answer service, you must administer the following items:
DGC Call Coverage Receiver Groups
Call Coverage Ringing Options

Administering DGC Call Coverage Receiver Groups

For any port to provide Call Coverage, the port must be put into a DGC group. This DGC group will receive Call Coverage calls. When you administer each extension,
assign this DGC group to provide coverage for that extension. To assign ports to a DGC Call Coverage Receiver Groups, follow these steps:
Using the Basic Administration System
From the Main Menu, select PDC.
1. At PDC=, enter the PDC (Personal Dial Code or extension) for which you are
2. assigning coverage.
Action=, enter 7.
At
3.
4.
5.
Data=, enter the DGC group number plus 100.
At
Press
DELETE to exit.
Using Advanced Administration System
For each extension, go to the Class of Service menu.
1. Enter the DGC group number plus 100 in the Group Coverage Number field.
2.
3-12
System 25 Initial Implementation

Administering Call Coverage Ringing Options

The System 25 Communications System provides the following ways to administer call coverage ringing options.
System-Wide Basis: Coverage ringing may be turned off on internal calls on a
system-wide basis.
NOTE:
For FAX Attendant, System-Wide Basis must be turned on.
Station Class of Service:
ringing to the coverage station when there is no answer, and to send ringing
to the coverage station when this extension is busy. The preferred options for
a multi-line telephone are: ringing when busy.
The sending extension has two options: to send
Yes to send ringing on no answer and Yes to send
3-13
System 25 Initial Implementation

Testing the Application

After FAX Attendant administration is complete, you can test the application as follows:
1.
Call a busy fax extension to verify that it receives Fax Call Answer service.
2.
Call each Fax Response extension and verify that it receives Fax Response service.
Dial the DGC access code or extension number to test Fax Mail and Voice
3.
Mail. (All calls will receive Voice Mail. Select switch to Fax Mail.)

Remotely Accessing Voice/Fax Mail (Optional Administration)

8 from the activity menu to
If you do not have DID (Direct Inward Dial) service and do not have any trunks
assigned to ring in DGC groups (discussed earlier), registered FAX Attendant
subscribers calling from outside the organization can still access Voice Mail through
the System 25 Remote Access feature. There are several ways to access Voice Mail:
Call your voice extension and wait for the Call Answer greeting message to play. Press
If your organization has Automated Attendant service, call into the Automated Attendant number customers use to reach this service. While the Automated
Attendant menu plays, press
Call your organization’s number and have the Voice Mail.
To access Fax Mail, press
It is also possible to provide remote access to Voice Mail by using the Remote Trunk
Access feature of System 25. See the System 25 documentation for more
information.
R
❑ , ❑
*
to access Voice Mail.
R
❑ , ❑
*
8 at the Voice Mail activity menu.
to access
Voice Mail.
human attendant transfer you to
3-14

Index

A
administering, fax ports, 3-5 assistance, obtaining, 2 audience, intended, 2 Automated Attendant, assigning for testing, 1-5
C
call coverage,
administering, 3-12
ringing options, 3-13 capacity, hard disk, 1-1 checklist, FAX Attendant, 3-2 circuit boards,
IFP, 1-1
NIP, 1-1 code to light parameter, 2-14 code to extinguish parameter, 2-14 configuration,
hardware, 1-1
software, 1-3 connections, testing, 1-4
conventions, documentation, 3
E
extensions, testing, 1-4
F
FAX Attendant,
checklist, 3-2 testing, 3-14
FAX Attendant parameters,
administering, 2-14 entering, 2-15
fax channel,
assignments, 1-13 verifying extensions, 1-23
fax ports, administering, 3-5
Fax/Voice Mail, remotely accessing, 3-14
floppy disk drive, 1-1
H
D
DGC Call Coverage Receiver Groups,
administering, 3-12
DGC groups,
assigning ports, 3-10
assigning trunks, 3-11 documentation conventions, 3 documents, related, 5
hard disk capacity, 1-1 hardware configuration, 1-1 help, obtaining, 2
I
IFP
circuit boards, 1-1 implementation, initial, 2-1, 3-1 IVP circuit boards, 1-1
Index-1
Index
M
Maintenance Mailbox,
resetting temporary password, 1-26
setting temporary password, 1-22
Master Controller Ill, 1-1
P
parameter,
code to light, 2-14 code to extinguish, 2-14
FAX Attendant, 2-14 refresh, 2-14 signaling type, 2-10 switch interface, 2-10 switchhook flash duration, 2-10 wink disconnect interval, 2-10
phantom extensions,
administering, 3-6 administering a trunk, 3-8
ports, assigning to DGC groups, 3-10 printer, optional, 1-2
S
services,
assigning to channels, 2-1, 2-2
changing assignments, 2-9 signaling type parameter, 2-10 software configuration, 1-3 switch interface parameters,
administering, 2-10
changing, 2-11
T
tape drive, 1-2 testing,
extensions and connections, 1-4 FAX Attendant, 3-14
trunk,
assigning to DGC group, 3-11
assigning to phantom extension, 3-8
R
refresh parameter, 2-14 remotely accessing Voice/Fax Mail, 3-14
ringing options, call coverage, 3-13
Index-2
V
verifying extensions,
fax channels, 1-23 voice channels, 1-20
VMS, administering voice ports as, 3-3
voice channels,
assigning services, 2-1, 2-2 changing service assignments, 2-9 placing in service, 1-17
verifying extensions, 1-20 Voice/Fax Mail, remotely accessing, 3-14 voice ports, administering as VMS, 3-3
W
wink disconnect interval parameter, 2-10
Index-3
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