Using This Document........................................... .................................. ..........................................................................................................................................................7
Using the Speakerphone............................................................................................................................................................................................................................19
Deskset In Use...................................................................................................................................................................................................................................................19
Handset Power Up.......................................................................... .................................. .............................................................................................................................23
Live Dialing..........................................................................................................................................................................................................................................................39
Making a Call From a Directory.............................................................................................................................................................................................................40
Making a Call From an Extension List................................................................................................................................................................................................42
Making a Call From the Call Log..........................................................................................................................................................................................................43
Making a Call From Redial........................................................................................................................................................................................................................45
Making a Call From Quick Dial...............................................................................................................................................................................................................46
New Call Notification....................................................................................................................................................................................................................................48
How to Answer a Call...................................................................................................................................................................................................................................49
Incoming Call While On a Call...............................................................................................................................................................................................................50
How to Handle Multiple Incoming Calls..........................................................................................................................................................................................51
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
Placing a Call on Hold.................................................................................................................................................................................................................................59
How to Retrieve a Call on Hold.............................................................................................................................................................................................................60
How to Park a call..........................................................................................................................................................................................................................................61
Paging Others to Pick up a Parked Call..........................................................................................................................................................................................62
How to Retrieve a Parked Call...............................................................................................................................................................................................................64
Transfer To An Extension...........................................................................................................................................................................................................................66
Transfer to an External Number............................................................................................................................................................................................................67
Transferring in Dial Mode...........................................................................................................................................................................................................................68
Transferring to the Call Log.....................................................................................................................................................................................................................69
Transferring to the Redial List................................................................................................................................................................................................................70
Transferring to the Directory...................................................................................................................................................................................................................71
Transferring to Quick Dial..........................................................................................................................................................................................................................72
Transfer Confirmation..................................................................................................................................................................................................................................73
Conference a Call........................................................................................................... ................................................................................................................................75
Cancel a Conference....................................................................................................................................................................................................................................78
Conference with Held Calls......................................................................................................................................................................................................................79
Conferences with Extension List...........................................................................................................................................................................................................80
Conference with Call Log........................................................... ...............................................................................................................................................................81
Conference with Redial List.....................................................................................................................................................................................................................82
Conference with Park List.........................................................................................................................................................................................................................83
Conference with Directory............................................................... .........................................................................................................................................................84
Conference with Quick Dial.......................................... ...........................................................................................................................................................................85
SB67040 Remote Handset User’s Guide - Contents5
AnswerVoiceCall
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
InstallOverview PC UISetupMailDirectoryCallLogCallManage CallHandset Trouble
P
REFACE
Introduction
This User’s Guide provides a complete set of instructions to guide you through operation of your
SB67030 Deskset. Operating these devices does not require the technical expertise of a
traditional system administrator or IT professional, However, we recommend that you make one
person responsible for controlling the system-wide features described in this guide.
Before using this AT&T product, please read “Important Safety Instructions” on page 237 of this
manual. Please thoroughly read this user’s manual for all the feature operations and
troubleshooting information necessary to install and operate your new AT&T product.
Note For customer service or product information, visit our website at
www.telephones.att.com or call 1 (800) 222-3111. In Canada,
dial
1 (866) 288-4268.
1.“Navigation” on page 12
2.“In This Manual” on page 13
3.“Procedures” on page 14
SB67030 Deskset User’s Guide - Preface11
VoiceMake CallAnswer
Chapter Tabs
Click on these tabs to open
the chapter covered by that
topic.
Primary Topic
Click on this link to move to
the first page covering that
topic.
Previous Topic
Previous Page
Next Page
First Page in Chapter
InstallOverview PC UISetupMailDirectoryCallLogCallManage CallHandset Trouble
Navigation
Your SB67030 Deskset User Guide provides the ability to move from topic to topic easily, and to return to your original or previous
topic.Figure 1 illustrates the navigation conventions for this user guide.
Figure. 1User Guide Navigation
SB67030 Deskset User’s Guide - Preface12
VoiceMake CallAnswer
Note Notes are added to give more information,
usually in a procedure.
CAUTION A caution means that damage to
equipment is possible.
Tip A tip provides information that can assist
you in performing a procedure.
InstallOverview PC UISetupMailDirectoryCallLogCallManage CallHandset Trouble
In This Manual
Table 1 lists text formats used in this manual to assist you in identifying items referenced within procedures.
Table 1 Description of Text Formats
Text FormatDescription
Screen
FUNCTION KEY
Figure 1, Table 1, or “Navigation” on page 12This identifies a reference to a figure, procedure, table, or section
“Introduction”This identifies a hyperlink to a primary topic.
This identifies text that appears on the screen in a menu or prompt.
This identifies a Function key. See “The Idle Screen” on page 42 for a
complete description of the Function keys.
This identifies a Programmed key. See “Programmed Operations Keys” on
page 30 for a complete description of the Function keys.
within this manual.
Notes are added to give more information, usually in a procedure.
A caution means that damage to equipment is possible.
A tip provides information that can assist you in performing a
procedure.
SB67030 Deskset User’s Guide - Preface13
VoiceMake CallAnswer
WARNING A warning means that injury or death
is possible if the instructions are not obeyed.
InstallOverview PC UISetupMailDirectoryCallLogCallManage CallHandset Trouble
Table 1 Description of Text Formats
Text FormatDescription
A warning means that injury or death is possible if the instructions
are not obeyed.
Procedures
The procedures in this manual are contained on a single page, unless otherwise noted. Each page contains the topic heading and a
procedure table as shown in Figure 2. The screen images appear in clockwise order as ind icated by the numbers in Figure 2.
Figure. 2Sample Procedure
SB67030 Deskset User’s Guide - Preface14
VoiceMake CallAnswer
InstallOverview PC UISetupMailDirectoryCallLogCallManage CallHandset Trouble
Additional Documentation
This CD contains a complete documentation set for the SB67030 Deskset, SB67040 Remote Handset (Optional), 67020 Gateway, and
the 7610 Cordless Headset (Optional). The documentation set includes;
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
C HAPTER
1
D
ESCRIPTION
Introduction
This s section provides a description of the functions and features of the SB67040 Remote
Handset. The SB67040 Remote Handset provides a user interface for the AT&T Business
Telephone System. The complete telecommunications system includes:
System Gateway - The System Gateway provides control for system component s
and access to external communications networks. Use the Gateway to add and
remove users. (See The System Gateway Adm inistrators Guide).
Deskset - The Deskset provides up to 50 desk set user interface for the system..
Remote Handset (Optional)- The remote handset duplicates many of the Deskset
features and provides a high degree of mobility.
Headset (Optional) - The headset replaces the deskset local handset to provide
hands-free operation.
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
SB67040 Remote Handset Screens
All SB67040 Remote Handset operation begins from the Idle screen shown in Figure 4. This screen displays when the Desk Set is first
turned on or at the end of any operation such as completion of a call, or when the extension does not have any Active or Held Calls.
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
LCD Screen Types
The SB67040 Remote Handset provides several types of screens to assist you as shown inTable 1.
Table 1 SB67040 Remote Handset Screen Types
The highlighted entry in the
Incoming Call splash screen
displays name (if available) and
number. The other entries display
name only. The up and down
arrows to the right of the header
indicate that the up or down
navigation key can be pressed to
cycle through incoming calls.
The highlighted entry on list
screens display a name and
number. The other entries may
display name and time called. The
up and down arrows on either side
of the entry count allow you to
cycle through entries. The left and
right arrows on either side of the
name indicate that the left or right
navigation key can pressed to
cycle through dialing options.
Confirmation screens require that
that you confirm a choice by
pressing a YES or NO soft key.
AnswerVoiceCall
Interaction Screen
Notification Screen
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
Display Keys
The SB67040 Remote Handset display keys provide programmed functions based on your current activity. For example, different display
keys are available if you are making a call, using the directory, or answering a call. Table 2 provides a list and description of all of the
Display keys available to you.
Table 2 SB67040 Remote Handset Display keys
KeyDescriptionKeyDescription
MSG’sAccesses message playback.PAUSEPauses message (once message playback has started) in
message playback mode. In Pre-dial mode, Inserts a two
second pause into the digit string.
C-LOGAccesses call log.ANSWERAnswers incoming call in Idle mode. During an active call,
auto holds current call and answers incoming call.
HELPAccesses context-sensitive help
on the display screen.
EXITExits from current mode and
returns user to previous state.
PAGEPages other extensions in Synapse
network
SORTAccesses sort options menu.UNHOLDTakes a call off hold and returns user to active call.
EXT_#sAccesses extension list.PLAYPlays message (if auto-play is off) during message playback.
CANCELTerminates current operation.DROPDrops a selected call during a three-way conference.
FWD-VMSilences ringer and forwards incoming call to voicemail.
Returns user to previous mode.
XFERDuring an active call, holds call, reserves line for transfer
and generates dial tone. During a held call, reserves line for
transfer and generates dial tone. In transfer confirmation
mode, is used to transfer call to destination.
CONFDuring an active call, holds call, reserves line for transfer
and generates dial tone. In conference confirmation mode,
initiates three-way conference.
AnswerVoiceCall
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
Screen Icons
The SB67040 Remote Handset screen icons provide a shorthand indication of handset activity. Table 3 lists and desc ribes the screen
icons available to you.
Table 3 SB67040 Remote Handset Screen Icons
IconFunctionDescription
Navigate up or down listPresent whenever the up or down navigation key can be used to move the highlight
bar to the next or previous entry in a list.
Page downPresent when text or a list continues onto a new page below the current page.
Page upPresent when text or a list is available to view in the previous page.
Incoming ring, or CS ringer onAppears during an incoming ring event, or during volume control.
Silenced incoming ring, or CS
ringer silenced (muted)
Active call (off-hook)Present during an active call.
ConferencePresent during a three-way conference.
Call on holdAppears when a call is placed on hold. In sync with soft key LED.
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
Using the Speakerphone
The speakerphone can be toggled on or off in all modes. When the speakerphone is active, the SPEAKER hard key is backlit. In Idle or
dial mode, this hard key behaves similarly to PHONE, except that audio is routed to the speakerphone. Plugging in the headset will
reroute audio from the speakerphone to the headset.
To use the speakerphone on an active call:
1.Press SPEAKER with the idle screen displayed, and observe that the key becomes
backlit and the screen shown in Figure 5 displays.
2.Press SPEAKER with the screen shown in Figure 5 displayed and the key
backlight goes out and the Idle screen displays.
3.During an active call, pressing SPEAKER toggles audio from the handset to
the speakerphone. If the headset is plugged in, pressing SPEAKER will toggle
audio from the headset to the speakerphone.
Initiating a call or pressing a Function key on the deskset transfers control from the handset to the
deskset. When you switch control from the handset to the deskset, the “deskset in use” notification
screen shown in Figure 1 displays on the handset. Press SWITCH
to return control to the handset.
AnswerVoiceCall
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
Table 4 highlights key capability differences between the cordless handset and the desktop
Table 4 Handset/Deskset Capabilities
FeatureHandsetDeskset
Pick up held call
XX
View other Held callsScrollable in a Call DeckAvailable in CA appearance view
View simultaneous incoming callsScrollable in a pick listAvailable in CA appearance view
Pre-dialAvailable in idle and held call state
View Voicemail ListNot available, scrollable through individual
X
X
voicemail records
Play voicemail in Call LogsNot available
Record Voicemail greetingNot available
Delete all Call Log entriesNot available
Copy Call logs to DirectoryNot available
Create Directory entryNot available
Edit Directory entryNot available
Delete Directory entryNot available
Copy Redial into DirectoryNot available
Directory SortLimited to First/Last Name sort in entire list
only. Cannot list specific groups by First/Last
First/Last Name toggle allows user to
sort specific groups
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
C HAPTER
2
S
ETUP
Introduction
Your SB67040 Remote Handset ships with a factory or default settings for a variety of settings in
the following categories:
1.“Handset Power Up” on page 23
2.“Battery Charging” on page 24
3.“Handset Registration” on page 26
4.“Handset Setup” on page 30
5.“Handset Volume Control” on page 34
Note Use only the power adapter(s) supplied with this product. To order
a replacement power adapter, visit our website at
www.telephones.att.com, or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
SB67040 Remote Handset User’s Guide - Setup22
AnswerVoiceCall
Figure. 6Handset Power Connect
Note The power adapter is intended to be correctly
oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place
if it is plugged into a ceiling, under-the-table or
cabinet outlet.
Figure. 7Handset Battery Install
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
Handset Power Up
The SB67040 Remote Handset uses a rechargeable 3.3v nickel-metal hydride cell (NiMH)pack and comes with a battery charger..
To apply power to the SB67040 Remote Handset:
1.Plug the power adapter into an electrical outlet not controlled
by a wall switch.
2.Plug the small end of the handset charger power adapter into
the jack on the underside of the charger
3.Route the cord through the slot as shown in Figure 6.
1.Install the battery as shown in Figure 7. After installing the
battery, you can make and receive short calls.
2.Plug the battery securely into the plug inside the handset
battery compartment, matching the color-coded label.
3.Place the battery in the compartment with THIS SIDE UP facing
up as indicated.
4.Align the cover flat against the battery compartment cover,
then slide it upwards until it clicks into place.
SB67040 Remote Handset User’s Guide - Setup23
AnswerVoiceCall
Figure. 8Place In Charger Screen
Figure. 9Handset in Charger
Note Place the handset in the base when not in use.
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
Battery Charging
Charge the handset battery for at least 16 hours before use.When fully charged, the handset battery provides approximately five hours
of talk time or three days of standby time
1.During handset start up and initialization, the LCD displays a white
background.
2.When the system is fully operational, the LCD displays the “Place
in charger” notification screen shown in Figure 8.
3.Place the handset in the base face up as shown.in Figure 9
4.The CHARGE light will be on when charging.
SB67040 Remote Handset User’s Guide - Setup24
AnswerVoiceCall
Figure. 10 Low Battery
Note If the handset shuts down due to depleted batteries and
the user was on an active call at the time, that call will
be auto-held on the deskset
Figure. 11 Power Save
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
Low Battery Notification
When the battery is low, the handset emits a single alert tone and displays a “Low Battery – please place in charger” notification screen.
shown in Figure 10.
To handle low battery notification:
1.Pressing IGNORE to exit the notification screen.
2.Place the handset into the base.
.
Power Save
If the user is not on an active call and takes no action for thirty
seconds, the system will go into power save mode shown in
Figure 11.
nIf you were in a feature or menu list, such as the Directory or
Call Log, the system will return Idle before going into powersave mode.
nIn this mode, the backlight turns off.
nPress any key to end power-save mode. The key you pressed
determines the screen to be displayed, If you pressed DIR,
you will go to the directory.
SB67040 Remote Handset User’s Guide - Setup25
AnswerVoiceCall
Figure. 12 Charger Menu
Note Only one Cordless Handset or Headset can be
registered with the Deskset.
Figure. 13 Register Handset
Figure. 14 Menu Function
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
Handset Registration
This procedure provides instructions for registering a SB67040 Remote Handset. For complete information on cordless device
registration See the SB67030 Deskset User’s Guide for complete instructions on registering a handset . To unregistered a handset
see “Handset setup begins with the IDLE screen illustrated and described in Figure 4 on page 13.” on page 30.
To register the SB67040 Remote Handset:
1.If the handset has no deskset registration information, the Place in Charger
notification screen shown in Figure 12 displays upon power up.
2.Place the handset into the base.
3.The handset will generate a beep and the “Register Handset” screen shown in
Figure 13 displays.
4.Press the MENU function key on the SB67030 Desk Set and observe that the Menu screen
shown in Figure 14 displays.
SB67040 Remote Handset User’s Guide - Setup26
5.Press 2 on the keypad or press the down
arrow on the NAVIGATION button once to
move the highlight to User Settings as shown
in Figure 14.
AnswerVoiceCall
Figure. 15 User Settings Cordless
Note For security reasons, the registration process on both
deskset and handset will terminate after the timeout
period of 60 seconds if registration is not successful.
Figure. 16 Cordless Registration
Figure. 17 Handset Not Registered
Note Registration can only be terminate by pressing the
CANCEL key on the deskset. The handset will continue to
attempt registration until it times out because the handset
will not know the deskset has terminated registration.
Description SetupMake Call Call Mail Hold/ParkTransferConference Trouble Glossary
To access the Handset Registration function:
6.Press the SELECT function key to display the User Settings menu
shown in Figure 15.
7.Press 5 on the keypad or press the down arrow on the NAVIGATION
button four times to move the highlight to Cordless Registration as
shown in Figure 15 and press SELECT.
8.Observe that the Cordless Registration menu shown in Figure 16
displays.
9.Press 1 or press SELECT
to display the Cordless
Handset Registration
splash screen shown in
Figure 17.
10. Press the Registerprogrammed key shown in
Figure 17.
SB67040 Remote Handset User’s Guide - Setup27
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