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Synapse
Installation Manual
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AT&T Synapse Installation Manual

© 2010–2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 1.0 /11
Synapse® Installation Guide
1
C
ONTENTS
Preface........................................................................................................................................................................ 6
Using This Guide ...........................................................................................................................................................................................................................................6
Topic Navigation ...........................................................................................................................................................................................................................................7
Text Conventions ..........................................................................................................................................................................................................................................8
Deskset and Cordless Handset Menu Navigation.........................................................................................................................................................................9
Additional Documentation .......................................................................................................................................................................................................................9
Installation...............................................................................................................................................................10
System Overview .......................................................................................................................................................................................................................................11
Software Version Compatibility .........................................................................................................................................................................................13
System Installation Overview .............................................................................................................................................................................................14
Recommended Installation Sequence.............................................................................................................................................................................................17
Planning Your System and Network Configuration..................................................................................................................................................................19
About Modes of Operation..................................................................................................................................................................................................19
IP Addresses and Connectivity..........................................................................................................................................................................................20
Extension Assignments..........................................................................................................................................................................................................21
Overhead Paging Overview................................................................................................................................................................................................. 22
Door Phones Overview..........................................................................................................................................................................................................27
Connecting Analog Devices to the ATA........................................................................................................................................................................30
Site Preparation..........................................................................................................................................................................................................................................32
Network Requirements..........................................................................................................................................................................................................32
Placement Considerations ...................................................................................................................................................................................................33
Power Considerations ............................................................................................................................................................................................................33
Other Preparations ..................................................................................................................................................................................................................34
Assigning Telephone Lines and Extensions..................................................................................................................................................................................35
Providing Limited Telephone Service During AC Power Outages....................................................................................................................35
Analog Line Connection Order on PSTN Gateways................................................................................................................................................35
ATA Fax Line Configuration.................................................................................................................................................................................................36
2
Gateway and ATA Placement..............................................................................................................................................................................................................37
Rack Mounting ...........................................................................................................................................................................................................................37
Wall Mounting............................................................................................................................................................................................................................38
Grounding.....................................................................................................................................................................................................................................39
Gateway Installation ................................................................................................................................................................................................................................41
Deskset Installation ..................................................................................................................................................................................................................................45
SB67050 ATA Installation......................................................................................................................................................................................................................52
SB67040 Cordless Handset Installation.........................................................................................................................................................................................58
Charger Installation.................................................................................................................................................................................................................58
Battery Installation ..................................................................................................................................................................................................................59
Battery Charging.......................................................................................................................................................................................................................60
TL7600 Cordless Headset Installation ............................................................................................................................................................................................61
Charger Installation.................................................................................................................................................................................................................61
Battery Installation ..................................................................................................................................................................................................................62
Battery Charging.......................................................................................................................................................................................................................63
Getting Started .......................................................................................................................................................64
PSTN Gateway Features.........................................................................................................................................................................................................................65
T1 Gateway Features...............................................................................................................................................................................................................................67
Gateway Front Panel Interface...........................................................................................................................................................................................................69
Gateway Configuration..........................................................................................................................................................................................................71
Upgrade Gateway Software ................................................................................................................................................................................................72
ATA Features................................................................................................................................................................................................................................................74
ATA Front Panel Interface....................................................................................................................................................................................................76
ATA Configuration....................................................................................................................................................................................................................77
Upgrade ATA Software ..........................................................................................................................................................................................................78
Resetting Devices ......................................................................................................................................................................................................................................80
Deskset IP Settings...................................................................................................................................................................................................................................82
Set/Edit Static IP ......................................................................................................................................................................................................................84
IP Status........................................................................................................................................................................................................................................85
Upgrade Deskset Software ...................................................................................................................................................................................................................86
3
System Configuration ............................................................................................................................................88
The Web User Interface (WebUI).......................................................................................................................................................................................................89
WebUI Overview........................................................................................................................................................................................................................90
Log in as Administrator.........................................................................................................................................................................................................91
Error Handling ............................................................................................................................................................................................................................93
System Settings..........................................................................................................................................................................................................................................94
Setting Line Appearance Mode .........................................................................................................................................................................................95
Dial Plan Settings .....................................................................................................................................................................................................................96
Direct Inward Dial (T1 Gateway)....................................................................................................................................................................................100
Trunk Naming .......................................................................................................................................................................................................................... 106
Trunk Reservation (Outgoing Calls) ............................................................................................................................................................................. 107
PSTN Gateway Trunk Routing (Incoming Calls) ..................................................................................................................................................... 109
T1 Settings .................................................................................................................................................................................................................................................110
T1 Diagnostics......................................................................................................................................................................................................................... 114
ATA Settings..............................................................................................................................................................................................................................................115
ATA FXS Ports ......................................................................................................................................................................................................................... 116
Fax Overview ...........................................................................................................................................................................................................................118
Setting Up Overhead Paging ............................................................................................................................................................................................................121
Single-Zone Overhead Paging ........................................................................................................................................................................................ 122
Multi-Zone Overhead Paging........................................................................................................................................................................................... 124
Paging Zones ............................................................................................................................................................................................................................................ 125
Configuring a Trunk Port (FXO) Door Phone ............................................................................................................................................................................128
Line Calibration Configuration ......................................................................................................................................................................................................... 134
Updating Devices.................................................................................................................................................................................................................................... 135
Product Registration .............................................................................................................................................................................................................................140
4
Troubleshooting....................................................................................................................................................141
Common Troubleshooting Procedures ........................................................................................................................................................................................142
Resetting Devices.................................................................................................................................................................................................................. 142
Resolving General Functional Issues........................................................................................................................................................................... 144
Resolving PSTN Gateway Audio Echoes ....................................................................................................................................................................147
Resolving General Audio Issues.....................................................................................................................................................................................149
Reintroducing a Deskset Into the System................................................................................................................................................................. 150
Reintroducing a Gateway or ATA Into the System............................................................................................................................................... 153
Power Failure Recovery Procedure.............................................................................................................................................................................. 155
Initial Installation .................................................................................................................................................................................................................................... 157
Display Messages.................................................................................................................................................................................................................................... 158
T1 Gateway Indicators ........................................................................................................................................................................................................ 162
PSTN Gateway Setup........................................................................................................................................................................................................... 164
WebUI........................................................................................................................................................................................................................................................... 165
Administrator WebUI ........................................................................................................................................................................................................... 165
User WebUI............................................................................................................................................................................................................................... 172
PC/Deskset Interaction ....................................................................................................................................................................................................................... 173
Other Deskset Features....................................................................................................................................................................................................................... 174
SB67050 Analog Terminal Adapter............................................................................................................................................................................................... 178
General Troubleshooting................................................................................................................................................................................................... 178
Music on Hold (MoH)............................................................................................................................................................................................................180
Overhead Paging (OHP) ..................................................................................................................................................................................................... 183
Fax Configuration ..................................................................................................................................................................................................................194
Analog Phone.......................................................................................................................................................................................................................... 198
Group Mailbox......................................................................................................................................................................................................................... 200
5
Appendixes ............................................................................................................................................................201
Appendix A: Technical Specifications ...........................................................................................................................................................................................201
Appendix B: Default Settings............................................................................................................................................................................................................ 204
Appendix C: Part Lists ..........................................................................................................................................................................................................................208
SB67010 PSTN Gateway Parts List ..............................................................................................................................................................................208
SB67060 T1 Gateway Parts List ....................................................................................................................................................................................209
SB67020 Deskset Parts List............................................................................................................................................................................................. 210
SB67030 Deskset Parts List............................................................................................................................................................................................. 211
SB67050 Analog Terminal Adapter (ATA) Parts List ...........................................................................................................................................212
SB67040 Cordless Handset Parts List ........................................................................................................................................................................213
TL7600 Cordless Headset Parts List............................................................................................................................................................................ 214
Appendix D: Maintenance...................................................................................................................................................................................................................215
Appendix E: Important Safety Instructions ................................................................................................................................................................................ 216
Appendix F: Limited Warranty.......................................................................................................................................................................................................... 218
Glossary..................................................................................................................................................................222
Preface 6
P
REFACE
This Installation Guide provides instructions for installing and setting up your Synapse system with software version 1.9.5 or later. See page 13 for instructions on checking the software version on the Gateway, the Deskset, and the ATA.
Before using this AT&T product, please read “Appendix E: Important Safety Instructions” on page 216. Please read this guide thoroughly for all the information necessary to install your new AT&T product.
Using This Guide
The following sections provide instructions for using this guide:
“Topic Navigation” on page 7
“Text Conventions” on page 8
“Deskset and Cordless Handset Menu Navigation” on page 9.
For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb
or call
1 (888) 916-2007
. In Canada,
dial
1 (888) 883-2474
.
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is present just to help you find the correct screen; in others, full size text conveys the intended information.
Preface 7
Topic Navigation
This guide allows easy navigation between topics and the ability to return to your original topic. Figure 1 illustrates the navigation conventions within the guide.
Figure 1. Installation Guide Navigation
Synapse Installation Guide
Preface 6
P
REFACE
This Installation Guide provides instructions for installing and setting up your Synapse system with software version 1.9.2 or later. See page 13 for instructions on checking the software version on the Gateway, the Deskset, and the ATA.
Before using this AT&T product, please read Appendix E: Important Safety Instructions on page 205. Please read this guide thoroughly for all the information necessary to install your new AT&T product.
Using This Guide
The following sections provide instructions for using this guide:
Topic Navigation on page 7
Text Conventions on page 8
Deskset and Cordless Handset Menu Navigation on page 9.
For customer service or product information, contact the person who installed your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb
or call
1 (888) 916-2007
. In Canada,
dial
1 (888) 883-2474
.
Some illustrations in this document contain very small text that is not intended to be read. Sometimes the image is present just to help you find the correct screen; in others, full size text conveys the intended information.
Task Link
Click on this link to move to the beginning of the instructions for this task.
Back to Table of Contents
Click on the page heading to move to the Table of Contents.
Previous and Next Page
Back to Last Page Viewed
Preface 8
Text Conventions
Table 1 lists text formats and their uses.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on the screen in a title, menu, or
prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Figure 1, Table 1 Identifies a figure or table.
“Topic Navigation” on page 7 Identifies a hyperlink to another part of this document or, if it
begins with ”www”, an Internet web site. You need Internet access to view web sites.
[PSTN], [T1], [ATA], [Handset], [Headset] Identifies information predominately about devices and
capabilities beyond the basic configuration of a Gateway and Desksets. See “System Overview” on page 11.
Example of a Note.
Example of a Caution.
Notes give more information, usually in a procedure.
A caution means that loss of data or unintended circumstances may result.
Preface 9
Deskset and Cordless Handset Menu Navigation
To access items in the menus, you can either use the Navigation key to highlight the function and press SELECT or press a numeric key on the dial pad. The procedures in this guide use the numeric keypad entry as the preferred method for selecting a function.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and administrator’s guides, installation instructions and quick-start guides, are available at
www.telephones.att.com/synapseguides
.
Installation 10
C
HAPTER
1
I
NSTALLATION
This section describes the physical installation of the Synapse devices. Each system must include at least one PSTN Gateway or one T1 Gateway. Each PSTN Gateway supports up to four analog telephone lines. Up to four PSTN Gateways can support up to 16 analog telephone lines. The T1 Gateway supports up to 23 T1 PRI voice channels.
“System Overview” on page 11
“Planning Your System and Network Configuration” on page 19
“Recommended Installation Sequence” on page 17
“Planning Your System and Network Configuration” on page 19
“Site Preparation” on page 32
“Assigning Telephone Lines and Extensions” on page 35
“Gateway and ATA Placement” on page 37
“Gateway Installation” on page 41
“Deskset Installation” on page 45
“SB67050 ATA Installation” on page 52
“SB67040 Cordless Handset Installation” on page 58
“TL7600 Cordless Headset Installation” on page 61.
You can view Synapse installation videos at
www.telephones.att.com/smb
.
In the left navigation menu, click on Product Support and then Video Gallery.
Installation 11
System Overview
1. AT&T SB67010 PSTN Gateway — Each PSTN Gateway provides access to up to four
analog outside telephone lines. The system can have up to four PSTN Gateways, supporting up to 16 telephone lines. Information that is only about the PSTN Gateway is designated by [PSTN] in this guide.
2. AT&T SB67060 T1 Gateway — The T1 Gateway supports the T1 PRI (Primary Rate
Interface) that provides access to up to 23 voice channels to support up to 23 simultaneous calls. The system can have only one T1 Gateway. Information that is only about the T1 Gateway is designated by [T1] in this guide.
3. AT&T SB67020 Deskset — A Deskset with a standard screen and Programmable Feature
Keys. The system can have up to 100 Desksets, and you can combine SB67020 and SB67030 Desksets. Information that is only about the SB67020 Deskset is designated by [020] in this guide.
4. AT&T SB67030 Deskset — A Deskset with a large screen and a DECT 6.0 radio to host
the optional Cordless Handset and Headset accessories. The system can have up to 100 Desksets, and you can combine SB67030 and SB67020 Desksets. Information that is only about the SB67030 Deskset is designated by [030] in this guide.
5. AT&T SB67040 Cordless Accessory Handset (Optional, requires SB67030 Deskset) —
The Cordless Handset duplicates many of the Deskset features and provides a high degree of mobility. Information that is only about the Cordless Handset is designated by [Handset] in this guide.
6. AT&T TL7600 Cordless Accessory Headset (Optional, requires SB67030 Deskset) — The
Headset lets you work while you talk. Information that is only about the Cordless Headset is designated by [Headset] in this guide.
1
3
56
2
4
Installation 12
7. AT&T SB67050 Analog Terminal Adapter (ATA - Optional) — The ATA allows the
integration of non-Synapse devices, such as analog telephones, a fax machine, overhead paging equipment, and a music-on-hold source into the Synapse system. It also provides Group Mailboxes to allow different people to access the same Mailbox. The system can have only one ATA. Information that is only about the ATA is designated by [ATA] in this guide.
8. Web User Interface (WebUI) — The WebUI provides the ability to customize your
system for your business from a PC that is on the same Local Area Network. The WebUI resides on the Gateways, ATA, and Desksets, and is updated with device software updates. See “Updating Devices” on page 135.
You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600 Cordless Headset to a SB67030 Deskset. Up to five SB67030 Desksets can have cordless accessories, although this number can increase depending on your office environment. Factors such as proximity of Desksets, number of simultaneous calls, and structural obstacles affect how many Desksets can have cordless accessories. When a Deskset has cordless accessories, they are all part of the same extension, and only one extension device can be used at a time.
To integrate the Headset into the system, see “User Settings” in the SB67030 Deskset and Accessories User’s
Guide at
www.telephones.att.com/synapseguides
, rather than the manual that is packaged with the
Headset.
8
7
Installation 13
Software Version Compatibility
Systems with software versions 1.9.5 and later support the features described in this guide. All Gateways, ATAs and Desksets must have compatible software versions
installed.
To determine the software version of Gateways and the ATA from the device front panel, from idle, press SELECT, SELECT, and then DOWN. The software version appears, as shown in Figure 3.
To determine the SB67020 Deskset software version, press MENU, then 4, and then the Navigation key to display the software version as shown in Figure 4.
To determine the SB67030 Deskset software version, press MENU, then 4. See the P Firmware version as shown in Figure 5.
To determine the software version of all installed devices, log in as administrator. See
“Log in as Administrator” on page 91. Then click to see the
software versions and other information, as shown in Figure 2. There may be a delay as the system gathers this information.
Figure 2. Detailed Site Information
Figure 3. Gateway Software Version
Figure 4. SB67020 Deskset Software
Version
Figure 5. SB67030 Deskset Software
Version
6:9HUY ):9HU=
'HYLFH,QIR
Installation 14
System Installation Overview
Figure 6 illustrates how the Synapse system differs from conventional telephone systems in that calls are not coordinated by a central controller. Instead, the system uses a distributed control system over a new or existing LAN.
Figure 6. Sample System Network
Installation 15
If you install one SB67010 PSTN Gateway or SB67060 T1 Gateway and then one Deskset, the feedback described in this guide matches what you see on your system devices.
A system must have at least one PSTN Gateway or one T1 Gateway. There can be up to four PSTN Gateways, and a system can include both a T1 Gateway and PSTN Gateways. Figure 7 illustrates the minimum components needed to make the system work (blue line = telephone; red lines = Ethernet).
Figure 7. Simplified System (PSTN Gateway and SB67030 Deskset Shown)
The system uses a Local Area Network (LAN) for system communication. It uses Public Switched Telephone Network
(PSTN) connections for outside calls.
Deskset Local Area Network (LAN) Gateway PSTN Plug
Installation 16
System Installation Overview with Optional Analog Terminal Adapter
If you have analog devices that you want to attach to the system, you will need an AT&T SB67050 Analog Terminal Adapter (ATA). The Synapse system supports one ATA per system. The ATA allows you to attach hardware such as conference phones, overhead paging equipment, a fax machine, or a source for Music On Hold (MoH) to Synapse. Figure 8 illustrates a more complex installation (blue lines = telephone; red lines = Ethernet; orange lines = audio), but there are different options for attaching some of the equipment to the ATA.
Install the ATA after you have installed at least one Gateway and the Desksets.
Figure 8. Example of a System Featuring an ATA
Deskset
GatewayLocal Area Network (LAN) PSTN Plug
Music on Hold
Source
Fax Machine
ATA
Analog Telephone/ Conference
Phone/
Door Phone
Overhead
Paging
System
Installation 17
Recommended Installation Sequence
1. Prepare your site for installation. See “Site Preparation” on page 32.
2. Install the PSTN and/or T1 Gateways. See “Gateway Installation” on page 41.
3. If you have only one Gateway, install the first Deskset. See “Deskset Installation” on page 45. This Deskset is assigned extension number 200 with no Direct Inward Dialing.
4. If necessary, change the mode of operation from Call Appearance mode to Line Appearance mode. See “About Modes of
Operation” on page 19.
5. Configure the Dial Plan Settings and [T1] Direct Inward Dialing (DID). Unless you do this, the other Desksets will be assigned sequential three-digit extension numbers starting with 201 and without DID numbers.
To use DID, see “Dial Plan Settings” on page 96 and “Direct Inward Dial (T1 Gateway)” on page 100.
Use the WebUI to change the Dial Plan Settings if you want the first extension digit to be something other than 2, possibly to correspond to the DID numbers, or if you want the parked-call extension numbers to start with a digit other than 1.
After changing the Number of Digits and Default Phone Extension Prefix, manually change the extension number of the first Deskset you installed, and manually set its DID number.
Changing the number of extension digits after installing some Desksets may result in undesired extension number re­assignment, where the last three digits of previous extension numbers may not be preserved.
6. Install the other Desksets. See “Deskset Installation” on page 45.
7. Optional: Install the AT&T SB67050 Analog Terminal Adapter (ATA). See “SB67050 ATA Installation” on page 52. If you install the ATA with phones or a fax machine connected to an FXS port before installing a Deskset, that device will default to being the operator. Install the ATA after installing at least one Deskset so that a Deskset is the default operator.
You cannot enable Line Appearance mode if a T1 Gateway is installed in your system. Line Appearance mode is not compatible with the T1 Gateway and T1 Gateway features such as DID.
Installation 18
8. Connect any analog device such as a fax machine, paging system, or door phone to the ATA. For more information, see:
“Connecting Analog Telephones” on page 53
“Connecting a Fax Machine” on page 54
“Connecting an Overhead Paging System (OHP)” on page 55
“Station Port (FXS) Door Phone Support” on page 27.
9. Configure the system using the WebUI. See “System Configuration” on page 88.
10. Complete post-installation tasks.
If you have set the system to use Call Appearance mode, ask all users to record their user names on their Desksets.
See “Name Recording for the Auto Attendant Directory” in the Synapse Administrator’s Guide at
www.telephones.att.com/synapseguides
.
If you have set the system to use Call Appearance mode, distribute and register any Cordless Handsets or Headsets. Synapse Cordless Handsets are not compatible with Line Appearance mode. See “SB67040 Cordless Handset Installation”
on page 58 and “TL7600 Cordless Headset Installation” on page 61.
Check for software upgrades and register your Synapse system products. See “Product Registration” on page 140.
Installation 19
Planning Your System and Network Configuration
This section describes several important configuration options that you should be aware of before you install the Synapse system. These options include Operation Mode (Call Appearance versus Line Appearance), IP addresses and connectivity, extension number assignments, analog bypass lines and analog telephones in the Synapse system.
About Modes of Operation
The system administrator can configure the Synapse system to operate in one of two different modes: Call Appearance mode and Line Appearance mode. The operation mode affects how Deskset users make, answer, and manage calls. Each mode provides a unique set of configurable features.
Before beginning the installation, you and the system administrator should decide which mode will work best for the site.
Call Appearance Mode
In Call Appearance mode, each Deskset has virtual “lines” (5 on SB67030 Desksets, and up to 10 on SB67020 Desksets) for calls to and from external numbers (232-555-0176, for example) or other extensions (Extension 220, for example). These virtual lines are called Call Appearances.
Systems using Call Appearance mode can have any combination of PSTN Gateways, T1 Gateway, and an optional ATA. In Call Appearance mode, SB67030 Desksets can have SB67040 Cordless Handsets and TL7600 Cordless Headsets.
Line Appearance Mode
In Line Appearance mode, each line that Deskset users can access corresponds to an actual physical line connected to the PSTN Gateway (the Synapse system can have up to four PSTN Gateways providing up to 16 lines). Incoming lines are mapped to Programmable Feature Keys on Desksets. You can assign different lines to different Desksets or groups of Desksets. You can configure SB67020 Desksets to access up to 9 lines and SB67030 Desksets to access up to 4 lines.
Other Desksets in the system can share these lines and display the line status. Incoming calls on a line ring at all Desksets that share that line. Users at Desksets that share lines can see when lines are ringing, busy, or on hold.
Installation 20
Systems using Line Appearance mode must use PSTN Gateways only. An optional ATA is also compatible with Line Appearance mode. For more information, see “ATA Fax Line Configuration” on page 36. A system using Line Appearance mode cannot support the T1 Gateway, Ring Groups, Call Queue and some Deskset-specific features. For more information, see the Synapse Administrator’s Guide.
In Line Appearance mode, SB67030 Desksets cannot use SB67040 Cordless Handsets, although TL7600 Cordless Headsets are compatible with Line Appearance mode.
IP Addresses and Connectivity
An IP address is an individual numeric identification assigned to devices on a computer network. At least one Synapse device needs a network-assigned IP address on the subnet shared with any computers that will allow access to the WebUI. Valid IP addresses on the same subnet allow devices on the network to identify each other and enable communication.
This IP address may be assigned from a Dynamic Host Configuration Protocol (DHCP) server, or set statically to the same subnet, and will be separate from the self-assigned 169.254.xxx.xxx link-local address that the Synapse devices use to communicate with each other. When setting up the IP address on a Synapse device, this network IP address used for WebUI connectivity is the only address you can change.
The network IP addresses can be assigned in two ways:
1. The Synapse device can request a network server to automatically assign an IP address. This IP address is a dynamic assignment; the address is on lease from the server. The lease is renewed as long as the device remains connected and there is no change to the network. However, if the device is disconnected, or if there is a network or AC power interruption, the lease may not be renewed (that is, the IP address expires) and a new IP address may be assigned.
Most LANs use servers to automatically assign IP addresses. Synapse defaults to assuming that this automatic assignment will occur.
Some servers have default settings that limit the number of network IP addresses assigned to devices on the network. You should log in to your server to confirm that the IP range is sufficient to accommodate at least one of the Synapse devices that you are adding as at least one Synapse device needs an assigned IP address to enable WebUI configuration activities. Consult the IT department if you need help checking the server.
Installation 21
2. The Synapse Administrator can manually assign a static system IP address. This IP address does not change, even when there are network or AC power interruptions. Some installations will require manual static IP assignment.
A switched-network topology is recommended. This topology refers to the network virtual shape or structure and does not necessarily reflect the physical layout. Switched networks involve connecting the network components to switches rather than hubs; this improves network communication.
Extension Assignments
The system assigns the first Deskset to join the network as extension 200. At this point you can use the WebUI to set a different first digit for extension numbers for Desksets that will be connected to the network. If desired, you should also change the number of digits from three to four at this point. See “Dial Plan Settings” on page 96.
The system automatically assigns each additional Deskset an extension number in ascending order as it is connected to the LAN.
Once the Desksets are connected to the same network, they find each other through Peer-to-Peer (P2P) discovery protocols and automatically self-configure. Additional telephony and network configuration is administered through the WebUI.
Even if you unplug a unit, its extension number is reserved. If you want to remove an extension from the network, you must delete the extension number using the WebUI Device Management menu. Deletion ensures that the Deskset does not tie up an extension. You can use the WebUI to change or delete extension numbers. For more information, see the Synapse Administrator’s Guide.
Installation 22
Overhead Paging Overview
You can set up either single or multi-zone external overhead paging (OHP), as shown in Table 2, but only one OHP system can be connected to the ATA. Synapse supports most OHP systems that can connect to PBX Analog Station (FXS) ports as well as those that support direct Audio Input detection, also known as VOX Detect. If you already have an OHP, you need to figure out the necessary configuration before installation and setup. This introduction may help you figure out your system. If not, refer to your OHP system's product documentation for installation and configuration instructions or contact your OHP equipment provider.
Table 2. [ATA] Single- vs. Multi-Zone Overhead Paging Systems
Single-Zone Paging Multi-Zone Paging
Broadcasts to all overhead speakers at once. Broadcasts to speakers grouped into separate zones.
Can be included in a Synapse Paging Zone. See “Paging
Zones” on page 125.
Cannot be included in a Synapse Paging Zone because the multi-zone OHP cannot be paged together with Desksets.
Does not appear in the Deskset Paging Zones menu unless you add Single-Zone paging to a paging zone you create.
Automatically appears in the Deskset Paging Zones menu as Overhead Paging.
Requires no additional user input to initiate a page. Requires using the Deskset dial pad to enter digits to address
the OHP paging zone.
For a connection through a FXS port, requires you to set a delay determined by trial and error. This delay, which starts after the user presses , gives the paging equipment time to prepare to broadcast the message. It is required for every page, even if the OHP is not the chosen paging zone. See “Single-Zone Overhead Paging Delay” on page 123.
There is no programmed delay as the paging equipment provides feedback to the user when to start speaking.
Can be connected to an FXS port or the AUX Out jack. Must be connected to the FXS port.
Installation 23
If your OHP is single-zone, you will have to decide whether it requires an FXS connection or an AUX OUT connection. You can only connect a multi-zone OHP to an ATA FXS port, i.e. a multi-zone OHP system cannot be connected to the AUX OUT port.
Equipment that can interface with the AUX OUT jack can be “dumb” in its audio output. It doesn't require any exchange of signals to be ready to broadcast.
Equipment that uses an FXS port must be able to go on and off hook, because the FXS ports use telephone signals to exchange information. The OHP generally includes some sort of controller or telephone interface, which often requires setting up, for example, “PABX loop start trunk port access”, or “RJ-11 for Tip and Ring connections”.
There are three possible OHP configurations.
Single-Zone Paging
Single-zone paging means that all speakers connected to the OHP system are activated together (i.e they are in the same zone).
Single-Zone OHP equipment connected to the AUX OUT jack:
Use this configuration to connect single-zone paging equipment that uses a 3.5 mm audio jack as input. For example, use this configuration if the OHP device is just an amplified speaker. Verify that the OHP input levels are compatible with ATA level. See “Appendix A:
Technical Specifications” on page 201. Only single-
zone paging is supported in this configuration.
Even though the OHP has no RJ-11 jack, it may still have a Tip/Ring interface, requiring hard wiring. Whenever possible, try both the AUX OUT jack and an FXS port to find the best configuration for your needs.
Figure 9. Single-Zone Overhead Paging on AUX OUT Jack
Installation 24
Single-Zone OHP equipment connected to one of the FXS ports:
Use this configuration to connect paging equipment that interfaces through a telephone line. Typically, any OHP that connects to an FXS port has some intelligence to go off and on hook or otherwise send a signal back to the pager. These are generally controllers or telephone interfaces with controls and settings.
In this configuration, you can specify a paging delay to compensate for the fixed delay introduced by the OHP system. This delay ensures that the paging tone is played simultaneously on both Desksets and on the OHP system. See “Single-
Zone Overhead Paging Delay” on page 123.
Figure 10. Single-Zone Overhead Paging on FXS Port
Installation 25
Multi-Zone Paging
Broadcasts to speakers grouped into separate zones. Since the multi-zone OHP systems require zone selection, they cannot be combined into one zone together with Synapse Desksets.
Multi-Zone OHP equipment connected to one of the FXS ports:
When paging is configured as a multi-zone OHP, a dedicated Overhead Paging zone automatically appears as the last entry in the Deskset paging menu.
Overhead paging cannot be added to Synapse-specific paging zones (see “Multi-Zone Overhead Paging” on page 124) because the multi-zone OHP cannot be paged together with Desksets.
Figure 11. Multiple-Zone Overhead Paging on FXS Port
Installation 26
Verified Overhead Paging Devices
Table 3 lists OHP systems that have been demonstrated to work with the Synapse System as of the publication of this document. More OHP systems may also have qualified for this list. For more information, call
1 (888) 916-2007
. In Canada,
dial
1 (888) 883-2474
.
The OHP system may have settings that need to be adjusted to work with Synapse. Refer to your OHP system’s product documentation for installation and configuration instructions.
See “ATA Features” on page 74 for more information on making connections to the ATA.
Desksets and single-zone OHPs can be included in the same zone. In the case of a single-zone OHP connected to the FXS port, this Paging System and the Desksets generate different paging tones. Note that users hear both tones at the same time if the paging delay is set properly in the WebUI settings.
Table 3. [ATA] Verified Overhead Paging Devices
Single Zone Multi Zone
Aux Out Jack
Bogen TPU35B
Valcom 1030c
FXS Port
Bogen TAMB
Bogen TPU15A
Bogen TPU35B (alternate to TPU15A)
Viking CPA-7B
Valcom V-9940
Valcom V-9941A
FXS Port
Bogen PCM 2000
Bogen PCM TAMB
Bogen TPU15A or TPU35B
Bogen ZPM3
Installation 27
Door Phones Overview
Door phones and their associated door-entry mechanisms have become a common accessory in business phone systems. Door phone systems provide an easy method for Deskset users to attend to someone who is present at a door elsewhere. Synapse supports two types of door phones: Station Port (FXS) and Trunk Port (FXO). The system lets you select which Desksets will be notified by the door phone.
A Deskset user can send DTMF digits from the Deskset to the door phone to activate associated door-latch and relay mechanisms. How the door phone operates using a Deskset and the method to control a door latch varies with the door phone model.
Station Port (FXS) Door Phone Support
This type of door phone emulates a regular analog phone and can be connected to either FXS1 or FXS2 of a Synapse SB67050 ATA as shown in Figure 12. For single-button door phones a feature called Private Line Automatic Ring-down (PLAR) is supported. With PLAR configured in Synapse, as soon as the phone goes off-hook it will cause the configured extension(s) to ring with a pre­set Caller ID. Any Synapse extension can call the associated extension of the ATA port connected to the Doorphone.
In Call Appearance mode, you can configure PLAR to ring either a single extension or group of extensions (a Ring Group) when the door phone goes off hook. In Line Appearance mode, you can configure PLAR to ring a single extension. For more information, see “ATA FXS Ports” on page 116.
Figure 12. Station Port (FXS) Door Phone Connection
ATA FXS 1 & FXS 2
FXS Door Phone
Installation 28
Trunk Port (FXO) Door Phone Support
A Trunk Port (FXO) door phone can be connected to any one of the four Line (FXO) ports on a Synapse SB67010 PSTN Gateway as shown in Figure 13. The FXO door phone can be configured to call either a single extension or a group of extensions (a Ring Group). You can use the WebUI to configure an FXO door phone. For more information, see “Configuring a Trunk Port (FXO) Door
Phone” on page 128.
In Call Appearance mode, Synapse requires a dedicated door phone line to be Trunk Reserved to a spare Deskset in order for other Desksets not to seize that line for outbound calls. If there are no extra Desksets available for Trunk Reservation, the door phone should be connected to the last, or closest to last, line of the last Gateway to limit the chance of the door phone line being seized.
In Line Appearance mode, the Deskset user must be aware not to use the assigned line key for regular outbound telephone calls. Desksets automatically select a line when going off-hook, so the Deskset will seize an assigned door phone line if all other lines are busy.
Figure 13. Trunk Port (FXO) Door Phone Connection
FXO Door Phone
Bypass Phone
PSTN Gateway #1 FXO Lines 1–4
PSTN Gateway #2 FXO Lines 5–8
PSTN Telephone Connections
Installation 29
Tested Door Phone Models
Table 4 lists door phones that have been demonstrated to work with the Synapse System as of the publication of this document. More door phones may also have qualified for this list. For more information, call
1 (888) 916-2007
. In Canada,
dial
1 (888) 883-2474
.
Table 4. Verified Door Phones
Trunk Port (FXO) Door Phones Station Port (FXS) Door Phones
ALGO 3226 Trunk Port Door Phone (with 3201 Digital Door Station)
Valcom V-2900 Trunk Port Door Phone
Valcom V-2901 Trunk Port Door Phone
ALGO 3008 Station Port Door Phone (with 3106 Door Control Module)
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