AT&T Spitit 308-616 User Guide
AT&T
SPIRIT
Communications System
Model 308/616
®
Administration Manual
LIMITED WARRANTY AND LIMITATION OF LIABILITY
AT&T Information Systems, Inc. (“AT&T”) warrants to you that your SPIRIT® Communications System (“SPIRIT system”)
will be free from defects in material and workmanship when title to your SPIRIT system passes to you. If you notify AT&T
that your SPIRIT system fails to operate as warranted within one year of the date title to your SPIRIT system passes to you,
AT&T will, at its option, repair or replace the component or components of your SPIRIT system that fail to operate as warranted.
Any repair or replacement components may be new or refurbished and will be provided on an exchange basis. If AT&T determines
that your SPIRIT system component cannot be repaired or replaced, AT&T will refund the purchase price to you.
If you purchased your SPIRIT system directly from AT&T, AT&T will perform warranty repair on your premises in accordance
with the terms and conditions of AT&T’s “Business Day” or “Around-the-Clock” warranty plans depending on which you have
selected. The details of AT&T’s warranty plans may be obtained by calling or writing to AT&T. If you purchased your SPIRIT system
from an Authorized AT&T Dealer, you will be covered by AT&T's Authorized Dealer Warranty Plan during the warranty period.
Contact your Authorized Dealer for details of AT&T’s Authorized Dealer Warranty Plan. AT&T’S OBLIGATION TO REPAIR,
REPLACE OR REFUND IS AS SET FORTH ABOVE AND IS YOUR EXCLUSIVE REMEDY.
The limited warranties provided above do not cover damages, defects, malfunctions or product failures caused by:
- Failure to follow AT&T’s installation, operation or maintenance instructions;
- Failure to provide an appropriate electrical environment for the equipment;
- Unauthorized modification or alteration of the SPIRIT system or its components;
- Product abuse, misuse or the negligent acts of persons not under the reasonable control of AT&T, or;
- Actions of third parties and acts of God other than power surges.
This limited warranty applies only to a SPIRIT system purchased directly from AT&T or purchased directly from an Authorized
AT&T Dealer. This limited warranty does not apply to SPIRIT systems purchased or operated outside the United States.
You may be required to provide AT&T with proof of purchase before AT&T will perform any warranty repair or provide any
warranty replacements.
EXCEPT AS SPECIFICALLY SET FORTH ABOVE, AT&T, ITS AFFILIATES, SUPPLIERS AND DEALERS MAKE NO
WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIM ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE.
EXCEPT FOR PERSONAL INJURY, THE LIABILITY OF AT&T, ITS AFFILIATES, SUPPLIERS AND DEALERS FOR ANY CLAIM,
LOSS, DAMAGE OR EXPENSE FROM ANY CAUSE WHATSOEVER, REGARDLESS OF THE FORM OF THE ACTION,
WHETHER IN CONTRACT, TORT OR OTHERWISE, SHALL NOT EXCEED THE LESSER OF DIRECT DAMAGES PROVEN
OR THE REPAIR OR REPLACEMENT COST OF THE SPIRIT SYSTEM OR THE SPIRIT SYSTEM’S PURCHASE PRICE. IN
NO EVENT SHALL AT&T, ITS AFFILIATES, SUPPLIERS AND DEALERS BE LIABLE FOR INCIDENTAL, RELIANCE, CONSEQUENTIAL OR ANY OTHER INDIRECT LOSS OR DAMAGE (INCLUDING LOST PROFITS OR REVENUES SUSTAINED
OR INCURRED IN CONNECTION WITH THE SPIRIT SYSTEM). THIS LIMITATION OF LIABILITY SHALL SURVIVE FAILURE
OF THE EXCLUSION REMEDY SET FORTH IN THE LIMITED WARRANTY ABOVE.
This limitation of liability shall apply to all users of SPIRIT systems and shall apply whether or not the above limited warranty applies.
INSTALLATION/MAINTENANCE INFORMATION
There are several types of installation and maintenance plans available from AT&T and/or your dealer. Please call your AT&T
sales representative or authorized dealer for details.
For warranty service, contact your authorized dealer or call the AT&T Hoteline listed below.
You may place your
AT&T Sales and Service
Label here
Prior to calling the Hotline refer to the Testing and Troubleshooting pages in the Customer Installation Instructions.
Record the following information:
AT&T Account Number
.
Number of outside/PBX lines
Number of telephones
Introduction
The
SPIRIT
controls the system,
from your local telephone company or from a PBX, or switchboard, system are connected to
the controller. The controller is connected to all the telephones in the system.
Customizing (Section 1)
The
SPIRIT
This means that, as the administrator of the system, you will be able to change how some features
operate. The system can be used just as it is installed. You may, however, want to take
advantage of some of the customizing options. You can do as much or as little customizing as
you choose. Section 1 of the manual tells you how to customize the system.
Customization is easy to do. Think of your system as flexible and easy to change. As you use
the system you may think of other changes you want to make, so don’t be concerned that you
have to make all your customizing decisions when you start to use the system.
SpeedCall Numbers (Section 2)
SpeedCall,
SpeedCall
available only at the telephone where they are stored. System numbers are stored in the system
memory by you. This section tells you how to store system
Additional Information (Section 3)
This section includes additional information about features, optional equipment, and how to
make changes in your system.
Communications System, Model 308/616, consists of a
TELEPHONE SETS,
Communications System can be customized to fit the needs of your company.
a number memory, is an important timesaver for your users. There are two kinds of
numbers: personal and system. Personal numbers are stored by the user and are
and some optional equipment. Outside telephone lines
SpeedCall
CONTROLLER
numbers.
that
TABLE OF CONTENTS
Introduction
Parts of the System
SECTION 1 Customizing
Description of Features that May be Customized
Confirmation and Error Tones
How to Use the System Planner and the Customizing
Parts of the Telephone Sets
System Planner
Customization Chart
How to Customize
Examples of Systems
SECTION 2 SpeedCall
Storing System
SpeedCall Directory
SECTION 3 Additional Information
The System Attendant
System Changes
Using with a PBX/Centrex System
LINE AUX Jacks (Dedicated Lines and Power Failures)
Optional Accessories
Special Feature Information
Index
SpeedCall
Numbers
Chart
1
3
4
4
6
6
7
8
9
10
18
22
23
28
24
24
24
24
25
25
25
29
Administration Manual
1
Parts Of The System
CONTROLLER
Mounted near the incoming telephone
lines. On top of the controller i
the Administration Switch, which must
be turned ON when customizing the
system.
MUSIC ON HOLD
VOLUME CONTROL
OPTIONAL EQUIPMENT
Optional equipment may include a
“music on holds” source (usually a
radio). an external alert “buzzer.” and
public address speaker.
LINE AUX (Line Auxiliary)
Dedicated lines for
computer modems. answer/
record machines. and for use
during power failures.
S
INCOMING TELEPHONE LINES
(also called Network Interface Jacks)
TELEPHONE SETS
Both
6-Button
may
be used.
have
systems may have both kinds.
Sets and 24-Button
only one
kind of set, other
Some systems may
NOTICE: While reasonable efforts were made to ensure that the information
in this document was complete and accurate at the time of printing, AT&T
assumes no responsibility for any errors. Changes or corrections to the
information contained in this document may be incorporated into future
reissues.
Administration Manual
3
SECTION 1 Customizing
Following is a list and brief description of the features you can change. There are two kinds
of features,
feature, you have made a change in the whole system. In this manual, information about system
features is always printed with a grey background.
When you customize a telephone feature, the change is made for one telephone extension only.
In this manual, information about telephone features is always printed with a green background.
Description of Features that May be Customized
System Features (instructions for customizing begin on page 11)
■
AUTOMATIC PRIVACY—
permission. If privacy is
ferencing or a special release of privacy. If privacy is
conversation by pressing the line button that the call is on. (Possible settings are On and Off.
Installed setting is On.)
■
TOLL CALL CHECK—
at the preset value of
dialing a toll call, change the setting to
to make an outside call, you have PBX or Centrex lines. If you have PBX or Centrex lines, the
SPIRIT system will not check for a toll call until after the code is dialed. if the PBX/Centrex code
and lines are correctly customized. Calls will be checked only for telephones that have been
customized as Toll Restricted. (Possible settings are
setting is
SYSTEM FEATURES
On,
If you are in an area that requires a “l” before every toll call, leave this
1 Required.
1 Required.)
and
TELEPHONE FEATURES.
This feature prevents others from joining your call without your
other users in the system must be added to a call through con-
Off,
another user can join a telephone
If your local telephone service does not require a “l” before
1 Not Required.
If you must dial an access digit in order
1 Required
When you customize a system
and
1 Not Required.
Installed
■ HELD CALL
number of minutes it will wait before providing the reminder.
reminder,
■
LINE TYPE—
system is not at incoming-line capacity you have
two incoming lines on a system that has three incoming line jacks on the controller, line 3 is
Unavailable).
such for proper operation of AUTOMATIC LINE SELECTION.
Line, Outside Line,
■
PBX/CENTREX LINE ACCESS CODES—
to dial an outside call. By entering the code(s) required, you will allow the
check for toll calls and automatically insert pauses in SpeedCall numbers on PBX/Centrex lines.
(Up to four one- or two-digit codes may be entered. One code, the digit 9, is already installed for
your convenience, but may be removed or changed.) For further information see page 24.
■
EXTERNAL ALERT—
set when it will turn on for each line. (Possible settings are Never, Night Only, Day Only, and
Always. Installed setting is Night Only.) NOTE: Night Only and Day Only are determined by
whether Night Service is on or off (see User Manual).
■
DIAL TYPE—
(Possible settings are
REMINDER—
One, Two, Three, or Four Minutes.
All incoming lines are either
Find out how many incoming lines you have, and customize
and
Set
each line
Touch Tone
The system can remind a user that a call is on hold. You can set the
(Possible settings are
Installed setting is
PBX/Centrex Lines
Unavailable Lines.
PBX/Centrex Line.
If an optional external alerter (buzzer) is part of your system, you can
for the kind of service you have with your local telephone company.
and
Dial Pulse.
Installed setting is
If you have PBX/Centrex lines, a code is necessary
Installed setting is
One Minute.)
or direct
(Possible settings are
Outside Line.)
Dial Pulse).
Zero
for no
Outside Lines.
(For example, if you have
Unavailable Lines
SPIRIT
If your
Unavailable
system to
as
4
Administration Manual
Telephone Features (instructions for customizing begin on page 14)
Telephone customization is used to make different telephones in the system work in different
ways.
■
LINE USE PERMISSION.
You can assign each line of each telephone one of the following
permissions.
● No Permission.
The telephone may not use that line at all except when a call on that line
is transferred to it.
●
Full Permission.
●
Answer Only Permission.
■
AUTOMATIC LINE SELECTION.
The user may place and answer calls on that line.
The user may answer calls or retrieve held calls on that line.
This feature provides the dial tone when you pick up the
(Installed setting).
receiver, without having to first select a line by pressing a line button. Customizing all lines
as
Not Eligible
A line that has
picking up the receiver, or
first to use that line. If lines that are not assigned to buttons on the telephone are set as
for AUTOMATIC LINE SELECTION, the setting is ignored.
■
LINE RINGING OPTIONS.
will mean that the user must select a specific line every time a call is made.
Full Permission
can be set as
Not Eligible,
Eligible,
which means it can be used by simply
which means the line button will have to be pressed
Eligible
You can assign to any line (with
(Installed setting is
Full
or
Answer Only Permission)
Eligible.)
of any telephone one of the following ringing options for incoming calls.
No Ring.
Normal Ring.
Abbreviated Ring.
Delayed Ring.
■
NIGHT RINGING OPTIONS.
The line does not ring for incoming calls.
The line rings normally.
(Installed setting).
The line rings for 12 seconds only.
The line does not start ringing until 12 seconds after the call comes in.
You can assign to each telephone one of the following options.
The options you assign are in effect when Night Service (see User Manual) is on.
Normal Ring.
RINGING OPTIONS
Programmed Ring.
When Night Service is on, the telephone will disregard customized
LINE
and ring normally for all permitted lines.
The telephone will ring the same whether Night Service is on or off.
(Installed Setting).
■
OUTSIDE SERVICE.
You can assign an outside service to each telephone in the system. The
outside service determines the types of outside calls that may be made from that telephone.
The three choices are the following:
Outward Restricted.
unrestricted system
Unrestricted.
Calls may be placed at that telephone with no restriction.
Toll Restricted.
System
SpeedCall
No outside calls may be placed at that telephone except 911 and
SpeedCall
numbers. — See page 22.
(Installed setting).
No toll calls may be placed at that telephone except 911 and unrestricted
numbers. — See page 22.
Administration Manual 5
Confirmation and Error Tones
Throughout this manual you are told that you will receive a "confirmation" tone after valid key
presses and an “error” tone when key presses are not valid. If you would like to hear the
confirmation and error tones before you start customizing the system, complete the following
exercise:
To hear a confirmation tone:
● Press INTERCOM.
●
Lift handset (or press SPEAKER).
● Dial #2.
To hear an error tone:
● Press INTERCOM.
●
Lift handset (or press SPEAKER).
● Dial * 0.
●
Press MEMORY.
● Dial 28.
How to Use the System-Planner and the Customization Chart
A
System Planner
system. Record your decisions on the planner. You may want to use pencil so that you can
make changes in the future. Sample planners are illustrated on pages 18-21, along with the
reasons for the customizing decisions for two fictitious companies. If you are undecided
about what customizing decisions you want to make for your system, reading those examples
may be helpful.
is provided on page 8 to guide you in planning how you will customize your
When the System Planner is complete you can start customizing your system. The Customization
Chart on page 9 may be all you will need to complete the customization of your system.
If you wish more detailed instructions, however, read pages 10 through 17.
If you use the Customization Chart on page 9, remember to follow the dotted line path. As
on the System Planner, grey-shaded areas are the system features and green-shaded areas are
the telephone features.
Administration Manual
6
Parts Of The Telephone Sets
MESSAGE WAITING INDICATOR
Shows that the user has a message
waiting.
HANDS-FREE ANSWER INDICATOR
Shows the status of the Hands-Free
Answer on lntercom feature. Turned
on and off using the MUTE/HFAI button.
VOLUME CONTROL
Adjusts the volume of the ringer, speaker, and
receiver.
MUTE/HFAI BUTTON
INDICATOR LIGHT
Used to turn off the sound to the other
party. Also used to turn on and off the
Hands-Free Answer on Intercom feature.
SPEAKER BUTTON
INDICATOR LIGHT
Used to turn the speakerphone
on and off.
MEMORY BUTTON
Used to store and dial SpeedCall
numbers.
MESSAGE WAITING INDICATOR
Shows that me user has a message
waiting.
HANDS-FREE ANSWER INDICATOR
Shows the status of me Hands-Free
Answer on Intercom feature. Turned
on and off using the MUTE/HFAI button.
VOLUME CONTROL
Adjusts the volume of the ringer, speaker, and
receiver.
MUTE/HFAI BUTTON
INDICATOR LIGHT
Used to turn off the sound to the other
party. Also used to turn on and off the
Hands-Free Answer on Intercom feature.
SPEAKER BUTTON
INDICATOR LIGHT
Used to turn the speakerphone on
and off.
MEMORY BUTTON
Used to store and dial SpeedCall
numbers.
and
and
and
and
6-BUTTON TELEPHONE
24-BUTTON TELEPHONE
LINE BUTTONS
INDICATOR LIGHTS
Used for placing and receiving outside
calls.
INTERCOM BUTTONS
INDICATOR LIGHTS
Used for placing and receiving
intercom calls.
RECALL/DROP BUTTON
Used to disconnect a call without
hanging up.
HOLD/PAUSE BUTTON
Used with the HOLD feature. Also used to
insert a pause into a number stored in
memory.
TRANSFER BUTTON
Used to transfer a call to another
intercom extension.
CONFERENCE BUTTON
Used to add lines or intercom
extensions to a call.
DIAL
Used to dial outside calls, intercom
calls, and features.
PROGRAMMABLE BUTTONS
INDICATOR LIGHTS
May be Programmed tor one of several
functions according to the need of the
user.
AUTO-DIAL BUTTONS
INDICATOR LIGHTS
Used for calling intercom
extension numbers and
personal SpeedCall numbers.
LINE BUTTONS
INDICATOR LIGHTS
Used for placing and receiving
outside calls.
INTERCOM BUTTONS
INDICATOR LIGHTS
Used for placing and receiving
intercom calls.
RECALL/DROP BUTTON
Used to disconnect a call without
hanging up.
HOLD/PAUSE BUTTON
Used with the HOLD feature. Also used to
insert a pause into a number stored in
memory.
TRANSFER BUTTON
Used to transfer a call to another
intercom extension.
(1-6) and
and
(26. 27) and
(10-25) and
(1-6) and
and
CONFERENCE BUTTON
Used to add lines or intercom
extensions to a call.
DIAL
used to dial outside calls,
intercom calls. and features.
Administration Manual 7
System Planner
Use this page to plan the customization for your system.
CUSTOMIZING
THE SYSTEM
INCOMING LINE 1
Telephone Number
———
INCOMING LINE 2
Telephone Number
———
INCOMING LINE 3
Telephone Number
———
INCOMING LINE 4
Telephone Number
———
lNCOMING LINE 5
Telephone Number
———
INCOMING LINE 6
Telephone Number
———
AUTOMATIC PRIVACY
Off —
On † —
TOLL CALL CHECK
1 Required †
1 Not Required
HELD CALL REMINDER
0 No Reminder
1 Minute †
2 Minutes
3 Minutes
4 Minutes
LINE TYPE
Unavailable Line
Outside Line †
PBX/Centrex Line
LINES
1_2_3_4_5_6_
PBX/CENTREX
LINE ACCESS CODES
lnstalled Is 9 †
EXTERNAL ALERT
Never
Night Only †
Day Only
Always
LINES
1_2_3_4_5_6_
DIAL TYPE
Touch Tone
Dial Pulse †
LINES
1_2_3_4_5_6_
† Installed selling
(No customizing
necessary for this
selling)
SET
EXAMPLE
CUSTOMIZING SET
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
LOCATION
LINE USE
PERMISSION
No Permission
Full Permission†
Answer Only
LINES
123456
CUSTOMIZING
EACH TELEPHONE
AUTOMATIC LINE
SELECTION
Not Eligible
Eligible†
LINES
123456
LINE RlNGlNG
OPTIONS
No Ring
Normal Ring†
Abbreviated Ring
Delayed Ring
LINES
123456
NIGHT RINGING
Normal Ring
Programmed Ring†
OUTSIDE SERVICE
Outward Restricted
Unrestricted †
Toll Restricted
† Installed Setting
Customization Chart
Follow this chart to perform all your customizing duties.
A more detailed set of instructions starts on page 10.
■
To get a different line of features, press ENTER ADMIN (at ● ).
■
To customize another feature in the same row, press
FEATURE.
■
To leave customization mode, hang up. Replace overlay in pocket.
Don’t forget to turn the administration switch OFF
when you are finished customizing your system.
■
Light patterns indicate current setting:
OFF is 1
ON is 2
Even Flash is 3
Wink (short on, long off) is 4
SYSTEM RESET
(to return to Installed settings)
DIAL
0
All other telephones
must be Idle
DIAL
09009
All other telephones
must be idle
AUTOMATIC PRIVACY
PRESS FEATURE
DIAL 1
1 Off
DIAL—
2 On †
TOLL CALL CHECK
PRESS FEATURE
DIAL 2
DIAL— 1 “1” Required †
2 “1” Not Required
CUSTOMIZING THE
DIAL
SYSTEM
1
HELD CALL REMINDER
PRESS FEATURE
DIAL 3
0 No reminder
1 One minute †
DIAL — 2 Two minutes
3 Three minutes
4 Four minutes
To customize another
telephone set, press STATION.
Follow any dotted Iine path.
Choose only those features you wish to change.
Press FEATURE
DIAL 4
PRESS line button(s)
DIAL —2 Outside Line †
AT CONTROLLER
TURN ADMINISTRATION SWITCH ON
AT TELEPHONE SET 10
PRESS INTERCOM
LIFT receiver (or press speaker)
DIAL * 0 (Confirmation tone)
INSTALL Administration Overlay
CUSTOMIZING EACH
TELEPHONE
DIAL
2
PRESS STATlON
6-Button Sets DIAL extension number
24-Button Sets PRESS auto-dial button
LINE TYPE
— 1 Unavailable Line
3 PBX/Centrex line
PBX LINE
ACCESS CODES
PRESS FEATURE
DIAL 5
To enter a code:
DIAL code
PRESS ADD
To Drop a code:
DIAL code
PRESS DROP
To erase all codes:
PRESS DROP
PRESS *
PRESS DROP
(lnstalled code is 9)
SAMPLE ADMINISTRATION OVERLAY
SYSTEM SPEEDCALL
DIAL
3
CHANGE A NUMBER:
● Dial telephone number
●
Press MEMORY
● Enter two-digit code of number
to be changed
● Listen for confirmation tone
Repeat these steps for each telephone
number to be changed.
EXTERNAL ALERT
PRESS FEATURE PRESS FEATURE
DIAL 6
PRESS Iine button(s)
1 Never
2 Night Only †
DIAL— 3 Day Only
4 Always
DIAL TYPE
DIAL 7
PRESS Iine button(s)
1 Touch Tone
DIAL —
2 Dial Pulse †
ERASE A NUMBER:
● Press MEMORY
● Enter two-digit code of number
to be erased
● Listen for confirmation tone
Repeat these steps for each
telephone number to be erased.
†
lnstalled Setting
LINE USE PERMISSION
PRESS FEATURE
DIAL 1
PRESS line button(s)
1 No Permission
DIAL — 2 Full Permission †
3 Answer Only
AUTOMATIC
LINE SELECTION
PRESS FEATURE
DIAL 2
PRESS Iine button(s)
1 Not Eligible
DIAL —
2 Eligible †
LINE RlNGING
OPTIONS
PRESS FEATURE
DIAL 3
PRESS line button(s)
1 No Ring
DIAL— 2 Normal †
3 Abbreviated
4 Delayed
NIGHT RINGING
PRESS FEATURE
DIAL 4
DIAL— 1 Normal Ring
2 Programmed Ring †
OUTSIDE SERVICE
PRESS FEATURE
DIAL 5
1 0utward Restricted
DIAL —2 Unrestricted †
3 Toll Restricted
COPY TO TELEPHONE
PRESS COPY TO
DIAL extension number
24 Button Sets PRESS
auto dial button
COPY TO All
PRESS COPY TO
PRESS *
All other telephones must
be idle
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