AT&T SPIRIT Attendant Installer's Manual
AT&T
SPIRIT
Communications System
®
SPIRIT Attendant
Installer’s Guide
SPIRIT is a registered trademark of AT&T.
Copyright © 1991 by AT&T
All Rights Reserved
Printed in the United States of America
Document Order No. 518-453-711
Issue 1
Notice:
The information in this document is subject to change without notice. AT&T assumes no responsibility for
any errors that may appear in this document.
April 1991
Contents
Section 1: Installation Requirements
Overview
Equipment and Location Requirements
Administration Procedures
Connecting the SPIRIT Attendant
Section 2: Initial Programming
Programming Features
Section 3: Testing and Troubleshooting
Testing
Troubleshooting
Index
Index
1-1
1-5
1-7
1-8
2-1
3-1
3-2
IN-1
List of Tables
Table Page
1-1
1-2
1-3
1-4
1-5
2-1
2-2
3-1
3-2
Meaning of Power and Battery Lights
Meaning of Setup Switch Settings 1-3
Calls Per Hour Table
Incoming Lines Table 1-6
Switch Settings When Operating Unit
Announcement Time Allocations
Call Processing Options
Out-of-Service Codes
Pinout Assignment For the TI 700
or AT&T 475 Printer
1-2
1-5
1-10
2-4
2-10
3-3
3-5
List of Figures
Figure
1-1
1-2
1-3
1-4
2-1
2-2
Front View of the SPIRIT Attendant
Back View of the SPIRIT Attendant
Setup Switch Positions for Installing Unit
Connecting two SPIRIT Attendants
Blind Transfer Process
Immediate and Backup Call Handling
Page
1-2
1-3
1-9
1-11
2-7
2-8
FCC Notification Information
Interference Information
Federal Communications Commission (FCC) Rules require that you be notified
of the following:
●
This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instructions in this manual,
may cause interference to radio communications.
●
This equipment has been tested and found to comply with the limits for a
Class A computing device pursuant to Subpart J of Part 15 of FCC rules,
which are designed to provide reasonable protection against such interference
when operated in a commercial environment.
●
Operating this equipment in a residential area is likely to cause interference
with radio communications, in which case the user, at his or her own expense,
will be required to do whatever is necessary to correct the interference.
●
The SPIRIT Attendant is designed to be connected to the SPIRIT system
control unit using a SPIRIT Attendant ConnecT/R. The SPIRIT Attendant is
not intended to be connected directly to the network.
●
The SPIRIT Attendant is a separately registered device.
— FCC registration number: GRM3U8-19187-CIE
Section 1: Installation Requirements
Overview
The SPIRIT Attendant answers incoming calls on designated lines with a
prerecorded message and directs callers to the appropriate extension in the
SPIRIT Communications System. This equipment can:
● reduce the workload of the receptionist
● insure incoming calls are answered during peak calling periods
● answer incoming calls after business hours and on holidays and weekends
CAUTION: The SPIRIT Attendant operates only with the SPIRIT
system and a SPIRIT Attendant ConnecT/R (118B) connected to a
SPIRIT system station port.
Key Features
Some of the key features of the SPIRIT Attendant are:
●
Security Code
An authorized caller code that must be entered before changing any
programmable features to protect recorded announcements and other
programming from being changed by unauthorized personnel.
●
Remote Programmability
Features, including recorded announcements, can be programmed from a
Touch-Tone phone either on-site or from a remote location.
●
Day/Night/Hold Announcements
Specific greetings can be played to callers in response to the time of day or the
status of the call.
●
System Clock/Weekly Calendar
An internal clock and calendar can track business hours and days of operation
to allow the appropriate announcement to be played to callers.
●
Battery Backup
Routing plans and programming parameters can be saved up to eight weeks
following a power outage, provided the battery is fully charged. Recorded
announcements can be saved up to three hours under the same conditions.
Installation Requirements
1-1
Front Panel
There are three lights on the front panel as shown in Figure 1-1. The lights
indicate the following:
Lights when ac
power is on
Blinking light indicates
a problem. See
"Troubleshooting"
AT&T
battery
power
Steady light indicates
battery is fully charged
(when power light is on)
Light off when battery
is not fully charged
Attendant
taking
Lights when
SPIRIT
Attendant
answers and
monitors calls
FIGURE 1-l. Front View of the SPIRIT Attendant.
● power
SPIRIT Attendant is connected to a power source when this light is on.
● battery
Table 1-1 describes the meaning of the different light combinations when ac
power is connected:
TABLE 1-1. Meaning of Power and Battery Lights.
Power
Light
On
On On
Off On
Off
Battery
Light Description
Off
Battery charging
Battery fully charged
Unit operating on battery power
Off
Unit not operating;
refer to "Troubleshooting"
Installation Requirements
1-2
On
Blinking
Out of Service code;
refer to “Troubleshooting”
● talking
This light is on whenever the SPIRIT Attendant answers and monitors a call.
Back Panel
The connectors and four setup switches on the back panel are shown in
Figure 1-2.
AT&T
off
on
reset setup 10VAC
serial i/o out
audio
reserved
to line
FIGURE 1-2. Back View of the SPIRIT Attendant.
●
reset
This recessed button resets the SPIRIT Attendant. See "Troubleshooting" for
details.
●
setup switches
There are four setup switches. Switches 1, 2, and 3 control the SPIRIT
Attendant response to a power outage as shown in Table 1-2; switch 4 is not
used.
TABLE 1-2. Meaning of Setup Switch Settings.
Switch
On (Down)
1 Recorded announcements
are retained during a power
outage
Recorded announcements
are erased during a power
outage
Off (Up)
2 Routes and other
programming parameters
are retained during a power
outage
3
The SPIRIT Attendant
continues to answer calls
during a power outage
4
Not Used
Routes and other
programming parameters
are reset to defaults during
a power outage
The SPIRIT Attendant does
not answer calls during a
power outage
Not Used
Installation Requirements 1-3
CAUTION:
After connecting ac power to the SPIRIT Attendant, be
sure that switches 1 and 2 are on (down). With this setting, recorded
announcements are saved up to three hours during a power outage (if
the battery is fully charged) and routing plans and programming
parameters are retained up to eight weeks.
● 10 VAC
This is the power connection.
●
serial i/o
This is the connection for the printer to perform diagnostic tests.
●
audio out
Not used
● reserved
Not used
● to line
This connects the SPIRIT Attendant with the SPIRIT Attendant ConnecT/R
(118B) that connects to a station port on the SPIRIT system control unit.
1-4
Installation Requirements
Equipment and Location Requirements
The following equipment is supplied with the SPIRIT Attendant:
●
Power cord with transformer
●
8-foot, 4-wire modular phone cord
●
Mounting plate
●
User’s Guide
●
SPIRIT Attendant ConnecT/R (118B)
The 118B must be connected to a station port in the SPIRIT system control unit.
Up to four SPIRIT Attendant units (connected to four 118Bs) can be connected to
the system.
Number of SPIRIT Attendants Required
If a customer is using the SPIRIT Attendant only for backup call handling or after
hours, only one SPIRIT Attendant is required unless call traffic is heavy, as shown
in Table 1-3. When call traffic is heavy, the number of SPIRIT Attendants
required at a site depends on the number of calls the customer receives during
peak hours. Refer to Table 1-3 to determine how many SPIRIT Attendants are
required.
TABLE 1-3. Calls Per Hour Table.
Calls
Per Hour
15
15 - 30
30 - 45
more than 45
Number of
Units Needed
1
2
3
4
If the customer does not know the number of calls the business gets during peak
hours, you can estimate how many SPIRIT Attendants are required by asking the
customer how many incoming lines the business has. Then refer to Table 1-4 to
determine the number of SPIRIT Attendants required.
Installation Requirements 1-5
TABLE 1-4. Incoming Lines Table.
Location
Number
of Lines
3 or fewer
4 - 6
6 - 8
8 - 10
Number of
Units Needed
1
2
3
4
The number of units needed can also be affected by the type of calls a customer
receives. If there is significant overflow of unanswered calls to the receptionist,
an additional SPIRIT Attendant may be needed.
The location for the SPIRIT Attendant must meet the following criteria:
●
Within 5 feet of a properly grounded AC power source that is not controlled by
a switch
NOTE:
If possible, the SPIRIT Attendant should share the same power
source with the SPIRIT system control unit. This is recommended
when the SPIRIT system control unit is connected to an
Uninterruptible Power Supply (UPS).
●
Not more than 10 feet away from the SPIRIT system control unit
●
A sufficient distance away from a heating or cooling source to prevent
exposure to temperatures beyond 32 °F to 104 °F (0 °C to 40 °C)
1-6
Installation Requirements
Administration Procedures
Before installing a SPIRIT Attendant, you must install and administer a SPIRIT
Attendant ConnecT/R (118B) for each unit you are connecting. Perform all the
appropriate administration procedures from a SPIRIT system telephone that is
connected to the SPIRIT system control unit. (Refer to the SPIRIT Administration
Manual.)
Attendant Station Port Programming
Immediate Call Handling
Backup Call Handling
Use the following procedure to administer the SPIRIT system so that the SPIRIT
Attendant can access common lines.
1. Program all lines for “answer only” at the station port that the SPIRIT
Attendant will be connected to.
2. When installing with a 1224/2448 SPIRIT, program only common lines for
“line button assigned” at the station port that the SPIRIT Attendant will be
connected to.
3. Program any personal lines for “no permission” at the SPIRIT Attendant.
4. If “night service” is used, insure that the SPIRIT Attendant port is set for
“custom ringing.”
Use the following procedure to administer the SPIRIT Attendant for immediate
call handling in the SPIRIT system:
1. Program all common lines for “delayed ring” at the receptionist’s voice
terminal.
2. Program all common lines for “no ring” or “delayed ring” at all other
stations.
3. Program all common lines for “normal ring” at the SPIRIT Attendant.
Use the following procedure to administer the SPIRIT Attendant for backup call
handling in the SPIRIT system:
1. Program all common lines for “normal ring” at receptionist(s) voice
terminal(s).
2. Program all common lines for “no ring” or “delayed ring” at all other
stations.
3. Program all common lines for “delayed ring” at the SPIRIT Attendant. This
provides a 3-ring delay (approximately 12 seconds) at the SPIRIT
Attendant. If a greater delay is needed, use the SPIRIT Attendant
Day/Night Delay to provide additional delay over 3 rings.
4. Program Day and/or Night Answer Delay as required on the SPIRIT
Attendant.
Transfer to Multiple Stations
The SPIRIT Attendant can transfer an incoming call to only one destination
extension. If the destination actually should be one of several extensions, such as
several people answering calls in a parts department, a common alerter could be
installed.
Choose an unused station port and administer all CO lines to be “answer only”
and “no ring.” On 1224/2448 SPIRIT Systems, administer the common lines for
“line button assigned.”
Installation Requirements 1-7
Loading...