AT&T SBC-420 User Manual
In case of difficulities, visit our service center at
www.sbctelephones.com or call 800-400-5156
SBC-420
Users Manual
4-line Speakerphone with Caller ID
© 2006 Intellitouch
All rights Reserved
SBC is a trademark of AT&T Knowledge Ventures, L.P,
Licensed to IntelliTouch
Printed in China
For problems with installation or operation, visit our web site at
www.sbctelephones.com or call 800-400-5156
© 2006 Intellitouch, All rights Reserved SBC is a trademark of AT&T Knowledge Ventures, L.P, Licensed to IntelliTouch
47
TABLE OF CONTENTS
INITIAL SETUP
Introduction................................................ 3
Packing List ................................................. 3
Terms .......................................................... 3
420 Key Features.........................................4
420 Display ................................................. 6
Installing the Battery ................................... 6
INSTALLATION
Desk/Wall Mounting Bracket ....................... 7
Connecting the Telephone .......................... 7
Back Panel Connections .......................... 7
Side Panel Connections ........................... 7
Two RJ14 2- Line Telephone Jacks ......... 8
One RJ61 4-Line Telephone Jack ............ 8
INITIAL PROGRAMMING
To Enter the Program Mode ................... 10
To Exit the Program Mode ..................... 10
Setting the Language................................10
Setting the Time and Date ......................... 1 0
Setting the Extension ID ........................... 1 1
Setting Message Waiting Indicator On/Off 11
PROGRAMMING OPTIONS
Turning the Ringers On or Off ................... 12
Change the Ringer Types .......................... 1 2
Setting the Delay Ring............................... 13
Programming the Line Usage....................14
Setting the Prime Line ............................... 1 5
Programming Line Groups/Private Line .... 16
Setting Auto-Mute ..................................... 1 7
Auto Intercom Answer ........................... 17
Setting Tone/Pulse Dialing ........................ 1 8
Changing the Flash Duration.....................18
Changing Hold Reminder .......................... 19
Programming Area Codes..........................19
Resetting the 420 ...................................... 2 0
TELEPHONE OPERA TION
New Call/Message Waiting Indicator.........21
Voice Mail..................................................21
Turning the Message Waiting Indicator
Off .......................................................... 21
Line Status Indicators ............................... 2 2
Volume Control .........................................22
Off-Hook Volume ...................................22
Ringer Volume ....................................... 22
Making Telephone Calls ............................. 2 3
Prime Line ................................................. 23
Receiving Telephone Calls......................... 23
Receiving Call Waiting Calls ...................... 23
Transferring Calls ...................................... 24
To Transfer a Call ...................................24
Answer a T ransferred Call.......................24
Hold........................................................... 24
To Place a Call on Hold ..........................24
To Release a Call on Hold....................... 24
Mute.......................................................... 25
To Mute a Call ........................................ 25
To Release Mute .................................... 25
Flash/Feature.............................................25
Redial/Last Number Redial........................25
Auto Redial................................................25
3-Way Call Conferencing ........................... 26
Tone/Pulse Mixed Dialing..........................26
DND - Do Not Disturb ................................ 26
To Activate DND..................................... 26
To Deactivate DND.................................26
Call Privacy - Extension Conferencing ....... 2 7
To Deactivate Call Privacy ...................... 27
To Restore Call Privacy ..........................27
Paging and Intercom.................................27
Paging All Extensions ................................ 2 7
Answering a System Wide Page ................ 27
Paging a Single Extension......................... 28
Answering a Single Extension Page .......... 2 8
Auto-Mute Off at Receiving Extension...28
Auto-Mute On at Receiveing Extension . 2 8
1
TABLE OF CONTENTS
INITIAL SETUP
TELEPHONE OPERA TION
Room Monitor ........................................... 2 8
Making an Intercom Call............................29
Answering an Intercom Call....................... 29
Making an Intercom Conference Call.........29
CALLER ID
Caller ID.....................................................30
The Caller ID Display ................................. 30
Viewing Caller ID Information.................... 30
Viewing Caller ID Information of an
Incoming Call ..................................... 3 0
Viewing Caller ID Information of
Simultaneous Incoming Calls ............ 3 0
Call Waiting Caller ID ................................. 30
Stored Caller ID Records ........................... 31
Viewing Stored Caller ID Records .......... 31
Information Other than the Caller’s Name
and Number may be Displayed........... 31
Dialing Using Caller ID Records................. 31
Deleting Caller ID Records......................... 32
Deleting an Individual Caller ID Record . 3 2
Deleting All Caller ID Records ................ 32
DIRECTORY
Directory.................................................... 32
Creating a New Directory Entry..................32
Transferring a Caller ID Record to the
Directory ................................................ 33
Locating a Directory Record...................... 33
To Scroll through the Alphabetical List of
Directory Records .............................. 33
Locating a Directory Record
(by Jumping)...................................... 33
Dialing a Directory Number .......................33
Deleting Directory Records .......................34
Deleting an Individual Directory Record 34
Deleting All Directory Records ............... 34
Transferring a Number fr om LNR (Last
Number Redial) to the Directory ............ 34
ADDITIONAL FEATURES
Programming the Feature Keys .................35
Dialing Using the Feature Keys .............. 35
Transfer ring a Number from LNR (Last
Number Redial) to a Feature Key............36
Using a Headset ........................................ 3 6
Power Failure Operation ............................ 36
Battery Low Indication .............................. 3 6
Troubleshooting........................................ 37
Programming T ree.....................................39
FCC Requirements ..................................... 45
Congratulations! You have purchased the 420, a versatile fully featured 4 line telephone. The
420 is designed to work as a
system, the 420 supports advanced telephone features such as intercom, paging and call
transfer. Up to twelve 420s can be connected as a system.
Plan your system before you install the telephones, remembering the following requirements:
■ The 420 telephones communicate over
the wire on line 1. Line 1 must be
common to all 420 telephones for the
system features to operate.
■ The total length of telephone wiring
connected to line 1 should not exceed
600 feet.
The 420 is designed to support telephone company features, including CENTREX. Caller ID and
Call Waiting Caller ID and other telephone company features require subscription to these
services.
NOTES:
■ You must subscribe to the combined service of Call Waiting and Call Waiting Caller ID to use the Call Waiting
Caller ID feature. Check with your local telephone company for service availability.
■ DSL service on line 1 or 2 may interfere with system communications. Use line 3 or 4 for DSL.
INTRODUCTION
system phone
when used with additional 420 telephones. As a
PACKING LIST
Please take a moment to locate and identify the components shipped with your Telephone.
Enclosed within the packaging:
■ Executive Telephone Set
■ Handset
■ Handset Cord
■ AC Adapter
■ 2 Telephone Line Cords (long)
■ 1 Line Cord (short)
■ Owner’s Guide
TERMS
CID – Caller Identification or Caller ID.
EXTENSION – An individual 420 telephone having a unique extension number.
IDLE MODE – Extension not is use.
OFF-HOOK - Going “off-hook” refers to lifting the handset, activating the speakerphone or
pressing the headset button for the purpose of making or answering a call. When the phone is
successfully taken off-hook, a telephone line will be “seized” in which either an incoming call is
answered or a dial tone heard.
VMI – Visual Message Indication.
POT – “Plain old telephone” refers, in so far as this manual is concerned, to a non 420 type
telephone. A POT can be connected to any line shared by a 420 system, but cannot utilize the
420 system features such as intercom, paging or call transfer.
SYSTEM – Up to twelve 420 telephones connected with a common line 1, each having a unique
extension number between 11 and 22.
2 3
INITIAL SETUP
■ Each 420 in the system must be assigned
a unique EXTENSION NUMBER. Valid
numbers are from 11 – 22.
■ If multiple extensions will be installed,
install and program the extension
numbers one at a time.
■ 3 Feature Key Index Cards;
1 installed, 2 spares
■ Desk/Wall Mount Bracket
420 KEY FEATURES420 KEY FEATURES
CALLER
Used to view Caller ID information when more than
one line is ringing.
PROGRAM
Used to enter the program mode, page 10.
INITIAL SETUP
DND - DO NOT DISTURB
Silences the call and intercom ringers, page 26.
NAVIGATION KEYS
Used to navigate CALLER ID records, DIRECTORY
records and Programming options.
SAVE
Used to program or change settings.
ERASE
Used to erase Caller ID or Directory records.
MSGW LIGHT CLEAR
Used to clear MESSAGE WAITING indicator.
CONFERENCE
Initiates 3-Way conference calls, page 26.
TRANSFER
Calls can be transferred from one 420 extension to another.
FLASH/FEATURE
Used to access telephone company features, page 25.
PAGE ALL
Page all 420 stations simultaneously, page 27.
PAGE
Page individual 420 stations, page 28.
VOLUME KEYS
Adjust the handset, headset, speakerphone or ringer
volume levels, page 22.
INTERCOM
Call other 420 stations without using an outside line.
HEADSET
Answer or make calls without lifting the handset, page 36.
MUTE
Turns off the 420 microphone. The receiver stays on
and calling party can still be heard, page 25.
4 5
HOLD
Places or releases
a call on hold,
page 24.
LCD (BACKLIT)
Large multi-function Liquid Crystal
Display indicates telephone status and
displays CALLER ID and DIRECTORY
records, page 6.
NEW CALL/MESSAGE WAITING
INDICATOR
Indicates new Caller ID data or new
telephone company voice mail, page 21.
DIRECTORY
Accesses the DIRECTORY database, page 32.
END
Used to exit a mode.
CALLER ID
Accesses the CALLER ID database, page 31.
DIAL
Used to dial CALLER ID and DIRECTORY
numbers, pages 31-33.
REDIAL/LAST NUMBER REDIAL
Automatically dials the last number called,
page 25.
AUTO REDIAL
Automatically dials the last number called up
to 10 times at 30 second intervals, page 25.
PAUSE
Allows a pause to be inserted in a dialing
sequence, page 32.
FEATURE KEYS
Store multi-function autodial numbers, page 35.
LINE SELECT KEYS
Allows manual selection of lines 1, 2, 3 or 4,
page 23.
2-COLOR LINE STATUS INDICATORS
Shows status of telephone lines at a glance,
page 22.
SHIFT
Programs and dials Feature Keys, page 35.
SPEAKER(PHONE)
Answer or make calls hands free, page 23.
INITIAL SETUP
7
INSTALLATION
INSTALLATION
CONNECTING THE TELEPHONE (cont.)
1.Connect the 420 to the telephone wall jacks as shown in the illustrations below.
INITIAL SETUP
NOTE:
■ First connect the Line 1/2 RJ14 cable (included) to the Line 1/2/3/4 RJ61 jack on the back panel of the 420.
Then connect the Line 3/4 RJ14 cable (included) to the Line 3/4 RJ14 jack.
CONNECTING THE TELEPHONE (cont.)
2. Connect the handset cord.
3. Connect the power adapter. Make sure that the outlet into which you plug the AC adapter is
not controlled by a wall switch.
4. When power is connected, the display will indicate initialization. This process will take about
8 seconds.
5. The initial display will appear. The default extension ID is 22.
01/01 01:01A
EXT 22
CID: 000/000
NOTE:
■ If you are using a single cable to connect all 4 lines, you must use a USOC RJ-61 cable. DO NOT USE a
RJ-45 (568Bg data) cable.
INITIAL SETUP
NOTE:
■ Connect the Line 1/2/3/4 RJ61 cable (not included) to the Line 1/2/3/4 RJ61 jack on the back panel of the
420.
8 9
INITIAL PROGRAMMINGINITIAL PROGRAMMING
TO ENTER THE PROGRAM MODE
You are now ready to begin configuring the extension using the PROGRAM mode. Press
PROGRAM to enter .
TO EXIT THE PROGRAM MODE
Press END to exit the PROGRAM mode. Going off-hook will also exit the PROGRAM mode. The
PROGRAM mode will also automatically exit after 20 seconds of inactivity.
The PROGRAM options are structured like a tree (see Programming Tree page 39). The ▲▼keys
are used to navigate options. The programming tree is a loop that returns to the first option as
you navigate up or down.
PROGRAMMING
SETTING THE LANGUAGE
The default language is English.
1.Press PROGRAM .
PROGRAM
▲▼:select
2.Press the ▼ button once.
LANGUAGE
▲▼: select
▲
: enter
3.Press the button to enter.
LANGUAGE
= English
▲▼: select
SAVE?
4.Use the ▲▼ buttons to select the desired
language.
5.Press SAVE when done.
LANGUAGE
= English
Programmed!
SETTING THE TIME AND DATE
1.While in the PROGRAM mode, press the ▼ button until the following screen appears:
TIME/DATE
▲▼: select
▲
: enter
2.Press the button to enter.
MONTH
01/01 1:00A
▲▼: select
SAVE?
10 11
SETTING THE TIME AND DATE (cont.)
3.Use the ▲▼ buttons to select the correct MONTH.
4.Press SAVE to accept your setting and to advance to the DATE.
5.Use the ▲▼ buttons to select the correct date.
6.Press SAVE to accept your settings and advance to the HOUR.
7.Use the ▲▼ buttons to select the correct hour.
PROGRAMMING
8.Press SAVE to accept your settings and advance to the MINUTES.
9.Use the ▲▼ buttons to select the correct minutes.
10.Press SAVE to accept your settings and advance to AM/PM.
11.Use the ▲▼ buttons to select AM or PM.
12.Press SAVE to accept your settings and advance to DAY OF WEEK.
13.Use the ▲▼ buttons to select the correct day.
14.Press SAVE to accept your settings.
DAY OF WEEK
= Sunday
Programmed!
SETTING THE EXTENSION ID
1.While in the PROGRAM mode, press the
▼ button until the following screen
appears:
EXTENSION NO
▲▼: select
▲
: enter
2.Press the button to enter.
EXTENSION NO
=22
▲▼: select
SAVE?
3.Use the ▲▼ buttons to select an
extension between 11 and 22.
4.Press SAVE to accept your choice.
EXTENSION
= 11
Programmed!
5.Initial programming is now complete. You
can press the PROGRAM button to exit the
PROGRAM mode and begin using the 420
with the factory default settings (see
TELEPHONE OPERATION on pages 21-29)
or you can program additional options.
NOTE:
■ If more than one extension in a system is
assigned the same ID number, the phone will beep
continuously. Press PROGRAM to reassign a
unique ID number.
TURNING MESSAGE INDICATOR LIGHT OFF
The light and display indication can be turned OFF in the PROGRAM MODE. See page 21. Please note trhe MSGW
feature cannot be turned-off-this feature £simply turns the light off until you receive a new message.
PROGRAMMING OPTIONSPROGRAMMING OPTIONS
TURNING THE RINGERS ON OR OFF
The ringer for each of the 4 lines can be turned ON or OFF. The default setting is ON.
1.While in the PROGRAM mode, press the
▼ button until the following screen
appears:
RINGER ON/OFF
▲▼: select
▲
: enter
5.Use the ▲▼ buttons to change the
setting to OFF.
L1 RINGER ON/OFF
= Off
▲▼: select
SAVE?
6.Press SAVE to accept the setting.
2.Press the button to enter.
PROGRAMMING
L1 RINGER ON/OFF
▲▼: select
▲
: enter
3.Use the ▲▼ buttons to select the desired
ringer, 1-4.
7.Repeat for the other lines, or select ALL
L1 RINGER ON/OFF
= Off
Programmed!
RINGER ON/OFF to determine setting for
all 4 lines.
4.Press the button to enter.
L1 RINGER ON/OFF
= On
▲▼: select
SAVE?
CHANGE THE RINGER TYPES
There are 4 ringer tones, or types, that can be selected. The default is 1. Changing the ringer
types by line is useful if you want to distinguish which line is ringing audibly without having to
see the LINE indicators on the telephone itself.
1.While in the PROGRAM mode, press the
▼ button until the following screen
appears:
RINGER TYPE
▲▼: select
▲
: enter
2.Press the button to enter.
L1 RINGER TYPE
▲▼: select
▲
: enter
3.Use the ▲▼ buttons to select the desired
line, 1-4.
CHANGE THE RINGER TYPES (cont.)
4.Press the button to enter.
▲
L1 RINGER TYPE
= Type 1
▲▼: select
SAVE?
5.Use the ▲▼ buttons to select the ringer
type. As you scroll through the types, a
sample of the actual ringer will be heard.
L1 RINGER TYPE
= Type 2
▲▼: select
SAVE?
6.Press SAVE to accept the setting.
L1 RINGER TYPE
= Type 2
Programmed!
7.Repeat for the other lines.
SETTING THE DELA Y RING
The DELAY RING is useful in installations where all 4 lines are common (square) and a
receptionist is answering all calls. Each extension would activate the DELAY RING for the
desired period of time except for the receptionist.
Incoming calls would ring at the receptionist extension ONLY for the DELAY RING time. If the
receptionist doesn’t answer, after that time other extensions would begin to ring. By varying the
delay ring time, a hierarchy of back-up for the receptionist can be defined.
Most ring cycles are 6 seconds per ring. So to delay for two rings, program 12 seconds. For
three rings, program 18 seconds, and so on. Programming is in two second increments. The
default is DELAY RING OFF.
NOTE TO VOICE MAIL SUBSCRIBERS:
■ If you set the DELAY RING for LONGER than the number of rings that the voice mail waits before answering,
the phone will never ring.
1.While in the PROGRAM mode, press the
▼ button until the following screen
appears:
DELAY RING
▲▼: select
▲
: enter
2.Use the ▲▼ buttons to change the
desired ring delay.
DELAY RING
= 12 sec
▲▼: select
SAVE?
3.Press SAVE to accept the setting.
PROGRAMMING
12 13
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