AT&T SB67138 User Manual

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User’s manual

SynJ SB67138 DECT 6.0 4-line corded/cordless small business system

Congratulations

Compatible with

Hearing Aid T-Coil

TIA-1083

on your purchase of this AT&T product. Before using this AT&T product, please read the Important safety information on pages 86-87 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your new AT&T product. You can also visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.

Model number: SynJ

SB67138

Type: DECT 6.0 4-line corded/cordless small business system

Serial number:

Purchase date:

Place of purchase:

Both the model and serial numbers of your AT&T product can be found on the bottom of the telephone base.

Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.

Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license.

The ENERGY STAR® program (www.energystar.gov) recognizes and encourages the use of products that save energy and help protect our environment. We are proud to supply this product with an ENERGY STAR® qualified power adapter meeting the latest energy efficiency guidelines.

© 2010 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Printed in China.

SynJ

is a trademark of Advanced American Telephones.

Parts checklist

Check to make sure the telephone package includes the following items:

User’s manual

SynJ SB67138 DECT 6.0 4-line corded/cordless small business system

SynJ SB67138 User's manual

Telephone base

Quick start guide

SynJ SB67138 DECT 6.0 4-line corded/cordless small business system

SynJ SB67138 Quick start guide

Handset with coiled cord installed

User’s manual

SynJ SB67108 DECT 6.0 expansion handset for use with AT&T model SynJ SB67118/SB67138

SynJ SB67108 User's manual

Two telephone line cords (4-conductor)

Quick start guide

SynJ SB67108 DECT 6.0 expansion handset for use with AT&T model SynJ SB67118/SB67138

SynJ SB67108 Quick start guide

Telephone base power adapter

Cordless handset

Belt clip for cordless handset

Battery for cordless handset

Battery compartment cover

Line splitter Audio cable

Charger for cordless handset with power adapter installed

User’s manual

SynJ SB67138 DECT 6.0 4-line corded/cordless small business system

Table of contents

Getting started

Quick reference guide .............................. 1

Installation Planning your system Telephone base installation

To connect the corded handset and power adapter to the

telephone base......................................... 6

To connect the telephone line

cords to the telephone base Optional backup battery installation Expand your telephone system Add and register handsets

To register a handset to your

telephone base.......................................10

Add and register desksets

To register a deskset to your

telephone base.......................................11

Add and register a

cordless headset....................................12

To register a cordless headset to

your telephone base Deregister devices Add a corded headset

To add a corded headset to the

telephone base.......................................14

Telephone base setup

Menu settings

Ringer volume

......................................................4

................................ 5

...................6

.............7

...9

..........10

...................10

....................11

..........................12

....................................13

............................14

.............................15

..........................................15

.........................................15

Volume control Ringer tone Ring group Do not disturb (DND) LCD contrast Key tone Language Line selection Set line mode Area codes Hold reminder Set date and time Music on hold (M.O.H.)

Auto attendant setup (for

answering system) Record announcement

(auto attendant) Record extension list Number of rings (auto attendant)

Mailbox setup (for

answering system) Number of rings

(general mailbox) Record announcement

(independent mailbox) Select announcement

Mailbox setup (for general mailbox)

Set access code (remote code)

.......................................16

...............................................16

................................................17

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.....................................................18

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..........................................19

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................................27

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................................30

..................................30

........................30

.........................31

...29

...32

......32

Call screening..........................................32

Notify alert Remaining space

Mailbox setup (for

handset/deskset) Fast answer mode Handset/deskset

announcement setup Switch to general mailbox

Speed dial setup

Enter, edit or delete a speed dial number

Customer support

Screen icons, indicator tones

and lights

................................................33

....................................34

..................................35

.................................35

..........................35

................36

........................................37

................................37

.................................37

..................................................38

Telephone base operation

Telephone base basic operation ........40

Line indicators

Making a call............................................40

On hook dialing (predialing) Using the speakerphone Calling a speed dial number Answering a call Temporary ringer silencing Last number redialing

Options while on calls

Volume control Call waiting Call privacy Recording a call Mute

.............................................................45

Hold

..............................................................46

Switching between lines Join a call in progress Chain dialing Three-way conference calls

COVM

...............................................................49

COVM (central office voicemail)

.........................................40

............41

....................41

............41

....................................42

...............42

.........................42

............................43

.......................................43

...............................................43

...............................................44

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....................46

.........................46

............................................47

.............47

.....49

COVM reset

Intercom

Make an intercom call to a cordless handset/deskset

Answer an intercom call End an intercom call Make another intercom call while

on an intercom call Answer an incoming call during

an intercom call

Call transfer

Blind transfer Transfer a call and speak to the

receiving party Answer a transferred call

Push to talk (PTT) intercom

PTT to a single device PTT to all devices Answer a PTT call Convert a PTT call to an

intercom call End a PTT call

...............................................49

.........................................................50

...............50

....................51

............................51

..............................51

.....................................51

.................................................52

...........................................52

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..................53

.................54

.........................54

..................................54

..................................55

............................................55

........................................55

Getting started

Quick reference guide

LINE 1-LINE 4 keys

Press to make or answer a call on the desired line (pages 40-42).

ANSWER ON keys

Press to show the automatic answer options for that line (page 70).

EXIT

While in a menu, press to cancel an operation and exit the menu display.

NEW CALL indicator

On when there are new or missed calls (page 64).

MENU/ENTER

Press to enter the menu. While in the menu, press to

select an item or save an entry or setting.

(Messages)

When in idle mode, press to enter the general mailbox menu (page 74).

CONF

Press to add another extension or outside line to an existing call (pages 47-48).

HOLD

Press to place an outside call on hold (page 46).

Navigation keys

While in menus, press or to scroll through the menus, highlight items or change settings. Press REP to return to the previous menu.

While entering names or numbers, press cursor to the left or right.

While playing back messages, press or press REP twice to hear the previous message, or press SKIP to

skip to the next message.

REP or SKIP to move the

REP once to repeat the message,

Getting started

EXT 1

EXT

EXT 7

EXT

EXT 0

INT/PTT ALL

EXT

EXT 3

EXT 4

EXT 5

Quick reference guide

CALL LOG

Press to view caller ID information (page 64).

PAUSE/REDIAL

Press repeatedly to view the last 10 numbers dialed (page 42).

While entering digits, press to insert a dialing pause (page 58).

INT/PTT ALL/PTT ALL

Press to page all extensions. An intercom connection is established with the first extension that answers (page 50).

Press and hold to broadcast your voice to all extensions (page 54).

DIR

Press to view directory information (page 59).

REMOVE

While playing a message, press to delete the message (page 75).

While reviewing the caller ID information, press to delete an individual entry (page 65).

While predialing, press to delete digits (page 41).

One-touch keys, EXT 1-0

Press to intercom with the desired cordless extension number (page 50).

Press and hold to broadcast your voice to that extension (page 54).

Directory card

To write names on the directory card, follow the steps below:

1. Remove the clear plastic cover by inserting the tip of a small item such as a paperclip into the hole at the top edge of the cover.

2. Pull out the directory card.

3. Write the information on the directory card.

4. Replace the directory card and the plastic cover.

Getting started

Quick reference guide

HEADSET

When a corded headset is connected to the telephone base, press to get a line, answer a call or hang up (pages 41-42). The red indicator is on when the headset is in use.

INT

When in idle mode, press to initiate an intercom call (page 50).

FLASH

During a call, press to answer an incoming call when you receive a call waiting alert (page 43).

XFER (transfer)

Press to transfer a call to an extension (page 52).

Press to transfer messages from the general mailbox to a handset mailbox (page 76).

Main menu

The > symbol highlights a menu item.

Directory Call log Ringer setting Mailbox setup

Main menu

•

Using menus

•

MUTE

During a call, press to mute the microphone (page 45). During an incoming call, press to mute the ringer (page 42).

DND (do not disturb)

Press twice to turn the feature on. Press again to turn off (page 17).

SPEAKER

Press to turn on the speakerphone. Press again to turn it off (page 41).

VOL+/VOL-

During a call, press to adjust the listening volume (page 16).

During message playback, press to adjust the playback volume (page 75).

Directory (pages 56-61) Call log (pages 62-66) Ringer setting (pages 15-17) Mailbox setup (pages 30-34) Base setup (pages 18-26) COVM (page 49) Speed dial setup (page 37) Customer support (page 37) Registration (pages 10-13)

Press MENU/

ENTER to show the first menu

item, Directory. Press or to scroll through menu items.

Press MENU/ENTER to select or save changes to a highlighted menu item.

Press EXIT to cancel an operation, exit the menu display or return to the idle screen.

Press REP to back up to the previous menu.

Getting started

Installation

Install the telephone base close to a telephone jack and a power outlet not controlled by a wall switch. The telephone base should be placed on a flat surface. For optimum range and better reception, place the telephone base in a central and open location.

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack (page 7). The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

Your product may be shipped with a protective sticker covering the telephone base and handset displays - remove them before use.

For customer service or product information, visit our website at

www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.

Avoid placing the telephone base too close to:

• Communication devices such as television sets, VCRs, or other cordless telephones.

• Excessive heat sources.

• Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting.

• Excessive dust sources such as a workshop or garage.

• Excessive moisture.

• Extremely low temperature.

• Mechanical vibration or shock such as on top of the washing machine or work bench.

Getting started

Planning your system

The SynJ SB67138 package includes one telephone base and one cordless handset (already registered). The included cordless handset has been assigned extension number 1. The system supports a maximum of four external lines, which are provided by your telephone service provider.

You can expand the system by adding a combination of up to 10 additional cordless handsets (AT&T model SynJ SB67108), desksets (AT&T model SynJ SB67148), and one cordless headset (AT&T model TL7600). The system automatically assigns an extension number to each device you add.

You can use a DECT 6.0 repeater (AT&T model SynJ SB67128) to extend the operating range for cordless handsets to cover areas where the signal is very weak or not available.

NOTES:

If you have two or three telephone lines, you will need one two-line adapter for every two lines. If

1. you have four telephone lines, you will need two two-line adapters.

If your establishment has four telephone lines from one-line telephone jacks, you will need to

2. purchase a telephone line cord (purchased at an electronics store in your area) or equivalent for each two-line adapter.

If you have high-speed Internet service (DSL - digital subscriber line), you need to have an external

3. or internal DSL splitter for each telephone line installed at your location by your DSL provider.

IMPORTANT INFORMATION

For complete instructions on using the accessory cordless handset or headset, please refer to the appropriate manual.

Purchase any desired accessories:

•

Cordless handsets (AT&T model SynJ SB67108)

•

DECT 6.0 expansion desksets (AT&T model SynJ SB67148)

•

Cordless headset (AT&T model TL7600)

•

DECT 6.0 repeater (AT&T model SynJ SB67128)

•

Additional telephone line cords

To order these accessories or to view the manuals, visit our website at

www.telephones.att.com, or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.

Getting started

Telephone base installation

To connect the corded handset and power adapter to the telephone base

Plug the large end of the power adapter into a power outlet not controlled by a wall switch.

Raise the two antennas for optimum wireless range and performance. For greater range, add optional repeaters (AT&T model SynJ SB67128).

Plug the small end of the power adapter into the power jack at the bottom of the telephone base. Route the power adapter cord through the slot on the bottom of the telephone.

Plug the end of the coiled handset cord into the HANDSET jack on the left side of the telephone.

NOTE: For complete instructions on installing the cordless handset, see Add and register handsets on page 10 of this user’s manual, refer to the SynJ SB67108 user’s manual. For

complete instructions on installing the expansion deskset, see Add and register desksets on page 10 of this user’s manual, refer to the SynJ SB67148 user’s manual. You can visit

www.telephones.att.com to download the user’s manuals.

IMPORTANT INFORMATION

Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at www.telephones.att.com, or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.

The power adapter is intended to be correctly oriented in a vertical or floor mount position. The

2. prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Getting started

L3/L4 L1/L2

Telephone base installation

To connect the telephone line cords to the telephone base

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Please contact your DSL service provider for more information about DSL filters.

Install the telephone line cords as shown below:

Electrical outlet not controlled by a wall switch

Power adapter

Line 3 + Line 4

Telephone line cords

Line 1 + Line 2

If you have DSL high-speed Internet service, a DSL filter (not included) is required on each DSL line.

Option 1: To connect two 2-line wall jacks

L3/L4 L1/L2

Getting started

L3/L4 L1/L2

Telephone base installation

Electrical outlet not controlled by a wall switch

Power adapter

Line 4

Line 3

Two-line adapters

Line 2

Line 1

If you have DSL high-speed Internet service, a DSL filter (not included) is required on each DSL line.

Option 2: To connect four one-line wall jacks

NOTES:

If you have three one-line wall jacks, you need a two-line adapter for two of the lines.

The long cords supplied with the telephone are four-conductor cords.

Getting started

Optional backup battery installation

In the event of a power failure, if four AA batteries (purchased separately) are installed in the telephone, your telephone base can still operate. All lines will work.

If power fails during a call on the telephone base, the call continues until you hang up. If power fails during a call on a handset, you can still make and answer calls. During a power failure, although the screen backlight is off, you can still make and answer calls. If the power resumes while you are on a call, the call continues.

Install the batteries as shown below:

Step 1

Step 2

NOTE: Use disposable AA alkaline batteries only. Do not use rechargeable batteries.

Open the backup battery compartment cover.

Place the batteries in the compartment following the polarity label +/-.

Step 3

Align the cover flat against the battery compartment, then slide it to the left until it clicks into place to lock the cover.

Getting started

Expand your telephone system

Your telephone can support a maximum of 10 handsets/desksets, or 9 handsets/ desksets and one cordless headset. You can add handsets, desksets, and one headset (AT&T models SynJ SB67108, SynJ SB67148 and TL7600, sold separately) to the SynJ SB67138 at any time, but each new handset/deskset or headset must be registered to the telephone base before use. You must register each handset, deskset and headset separately.

Add and register handsets

The handset provided with your SynJ SB67138 is already registered as Handset 1. Additional handsets are assigned numbers in the order they are registered (Handset 2 to Handset 10).

If the handset does not have enough power to proceed with

Press MENU on BS, sel Registration & sel Register HS. Then put HS in cradle.

the registration, you need to charge the new handset for at least five minutes (see Battery installation and charging in the SynJ SB67108 cordless handset manual). Start registration when the handset screen shows Press MENU on BS,

sel Registration & sel Register HS. Then put HS in cradle.

To register a handset to your telephone base

1. Make sure the handset is out of the charger and the screen shows Press MENU on BS, sel Registration & sel Register HS. Then put HS in cradle. before you begin registration.

SB67138:

COVM Speed dial setup Customer support Registration

2. On the telephone base, press MENU/ENTER.

3. Scroll down to Registration and press MENU/ENTER.

4. Press MENU/ENTER again to select Register HS.

5. Place the unregistered handset into the charger. The telephone base screen shows Registering new

Registering new device...

device... It takes up to 60 seconds to complete the registration. There is a beep sound when the registration is successful. The telephone base shows Handset registered and then the handset shows X:Handset X

Handset registered

(X represents the extension number [1-0]; Handset X represents the handset name).

SB67148:

NOTES:

If the registration is not successful, the telephone base screen displays

1. Registration failed with an error tone. To reset the handset, remove the handset from the cradle. Try the registration process again.

Make sure to remove all unregistered system handsets or cordless

2. headset from the cradles before registering a new handset.

2:Handset 2

Set date & time Charging

Getting started

Add and register desksets

The handset provided with your SynJ SB67138 is already registered as Handset 1. Additional desksets are assigned numbers in the order they are registered (Deskset 2 to Deskset 10).

Start registration when the handset screen shows Press

MENU on MAIN base, select Registration & then Register HS. Then press Start.

To register a deskset to your telephone base

1. The SynJ SB67148 deskset shows Press MENU on Main base, select Registration & then Register HS. Then press Start. before you begin registration.

2. On the main telephone base, press MENU/ENTER.

3. Scroll down to Registration and press MENU/ENTER.

Press MENU on MAIN base, select Registration & then Register HS. Then press Start

SB67138:

COVM Speed dial setup Customer support Registration

Registration

Deregistration

4. Press MENU/ENTER again to select Register HS.

5. Press the Start softkey on the unregistered deskset. The telephone base screen shows Registering new device... It takes up to 60 seconds to complete the registration. You hear a beep when the registration is successful. The telephone base shows Deskset registered and the deskset shows X:Deskset X (X represents the extension number [1-0]; Deskset X represents the deskset name).

NOTE: If the registration is not successful, the telephone base screen displays Registration failed with an error tone. Try the registration process again.

Registering new device...

Deskset registered

SB67148:

2:Deskset 2

Set date & time

Redial

Getting started

Add and register a cordless headset

You can use this phone handsfree when you register a DECT

6.0 cordless headset (AT&T model TL7600, sold separately) to the telephone base. You can only register one cordless headset to the telephone base. The cordless headset must have a charged battery. Make sure the headset battery is properly installed.

Place the headset in the headset charger and note the color of the ON/OFF button. If the button flashes a blue and orange light twice every five seconds, the headset is unregistered. If the button shows a constant blue light, the headset is registered. You need to deregister the headset before you can register it to the SynJ SB67138. See the deregistration instructions in the user’s manual of the telephone to which it is currently registered. See page 81 for instructions on using the cordless headset with this telephone.

To register a cordless headset to your telephone base

Place the headset in the headset charger and allow it to charge for at least five minutes before beginning registration. Make sure the headset is out of the headset charger before you begin registration.

On the telephone base, press MENU

Scroll down to Registration and press MENU/ENTER.

Press MENU/ENTER again to select Register HS. The

/ENTER.

telephone base shows Registering new device... It takes up to 60 seconds to complete the registration.

Place the headset into the cradle. The telephone base shows Cordless headset registered and beeps when the registration is successful.

Lift the headset, then press the headset ON/OFF button. If

you hear a dial tone and the extension

icon appears on

the telephone base, the registration was successful.

If there is no dial tone, or the ON/OFF light on the headset flashes twice every five seconds, the registration was not successful. Remove the headset from the headset charger and repeat the registration process again, starting with Step 2 above.

If you have a dial tone but an extension number other than 0 displays on the telephone base, the headset is registered as a handset and will not function properly. If this is the case, you must deregister and start over. See Deregister devices on the next page.

COVM Speed dial setup Customer support Registration

Registering new device...

Cordless headset registered

Line1 00:00:05

Getting started

Deregister devices

If you already have 10 registered devices and need to replace or add a new device, or if you wish to change the assigned extension numbers of your devices, you must first deregister all devices. You need to register each device you wish to use again. Deregistering a cordless handset or deskset does not remove the data saved on that device. Please read all the

instructions on this page before beginning the deregistration process.

Please make sure the telephone system is not in use before deregistration. To deregister all devices registered to the telephone base:

1. On the telephone base, press MENU

/ENTER.

2. Scroll down to Registration and press MENU/ENTER.

COVM Speed dial setup Customer support Registration

3. Scroll down to Deregistration and press MENU/ENTER.

Deregistration

4. The telephone base screen shows Deregister all devices? <=No >=Yes. Press REP to exit or press SKIP to

continue the deregistration.

5. If you press SKIP , The telephone base shows Deregistering. It takes up to 10 seconds to complete the deregistration. The telephone base shows All devices deregistered and beeps when the deregistration is successful.

NOTES:

If the deregistration process is not successful, you might need to reset the system and try again.

1. To reset, you can press EXIT on the telephone base. You can also reset the telephone base by unplugging the power from the telephone base and plugging it back in.

To register a cordless handset again, refer to the registration information on page 10.

To register an expansion deskset again, refer to the registration information on page 11.

To register a cordless headset again, refer to the registration information on page 12.

Deregister all devices?

<=No >=Yes

Deregistering

All devices deregistered

Getting started

INT/P

TT ALL

EXT

EXT 7

EXT 8

EXT 9

EXT 0

EXT 2

EXT 3

EXT 4

EXT

HEADSET

/ AUX IN

INT/P

TT ALL

EXT

EXT 7

EXT 8

EXT 9

EXT 0

EXT 2

EXT 3

EXT

HEADSET

/ AUX IN

Add a corded headset

You can use this telephone handsfree when you install any industry-standard

2.5mm corded telephone headset (purchased separately). For best results, use an AT&T 2.5mm corded headset. To purchase a headset, visit our website

www.telephones.att.com, or call 1 (888) 915-2007. In Canada,

at dial 1 (866) 288-4268. See page 41 for instructions on using the corded headset with this telephone.

To add a corded headset to the telephone base

Plug a 2.5 mm headset into the HEADSET/AUX IN jack on the side of the telephone base.

Side view of the telephone base

NOTE: If you have corded and cordless headsets connected to your telephone base, theIf you have corded and cordless headsets connected to your telephone base, the

HEADSET button only controls the corded headset.

Getting started

Telephone base setup

Menu settings

Use this feature to use the menus to change the telephone base settings.

Press MENU/ENTER when in idle mode (when the telephonetelephone

1. is not in use) to enter the main menu.

Press or to scroll to the feature to be changed.to scroll to the feature to be changed.

2. The > symbol indicates the selected menu item.

Press MENU/ENTER to select the menu item.

3. Press EXIT to exit setup without making changes.

NOTE: Press EXIT to cancel an operation, exit the menu display, or return to idle mode.

Ringer volume

Use this feature to set the ringer volume to one of three levels or turn the ringer off. When the ringer is off, the

icon appears on the telephone base screen.

1. When the telephone is idle, press MENU/ENTER.

2. Press or to scroll to Ringer setting. Press MENU/ENTER.

3. Press MENU/ENTER again to select Ringer volume.

4. Press , , VOL+ or VOL- on the telephone base to adjust the ringer volume.

5. Press MENU/ENTER to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

NOTE: The ringer volume also determines the ringer volume for

intercom calls (page 50). If the telephone base ringer volume is set to off, that telephone base is silenced for all incoming calls, including intercom calls.

Directory Call log

Ringer setting Mailbox setup

Ringer volume Ringer tone Ringer group

Ringer volume

ENTER=Save

Ringer volume

ENTER=Save

*: Base 0 missed calls 5:12PM 4/27

Getting started

Telephone base setup

Volume control

Use this feature to independently set the listening volume to one of five levels for each of the three listening options (corded handset, speakerphone and corded headset). While using each, press listening volume.

While adjusting the volume on the corded handset or the corded headset, you hear a triple beep when you reach the minimum or maximum volume setting.

The SynJ SB67138 telephone base stores the volume setting for each listening option.

Ringer tone

Use this feature to choose one of the seven ringer tones for incoming calls. You can choose different ringer tones for different lines so you can easily identify which line is ringing.

, , VOL+ or VOL- to adjust the

Volume

When the telephone is idle, press MENU

Press

or to scroll to Ringer setting. Press MENU/ENTER.

or to scroll to Ringer tone. Press MENU/ENTER.

REP or SKIP to select the desired line (L1, L2,

/ENTER.

L3 or L4).

Press

Repeat steps 4-5 above to choose ringer tones for other

or to select a desired ringer tone.

lines if desired.

MENU/ENTER to save the setting and return to the

Press

7. previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

NOTE: If you turn off the ringer volume, you will not hear ringer

tone samples.

Directory Call log

Ringer setting Mailbox setup

Ringer volume

Ringer tone Ringer group

Ringer tone L1 L 2 L 3 L4

1 1 1 1

Ringer tone L1 L 2 L 3 L4

1 3 1 1

Getting started

Telephone base setup

Ring group

Use this feature to specify which extensions receive incoming calls. By default, all extensions and the telephone base receive incoming calls. You can block some extensions from receiving calls, however, they can still be used to make outgoing calls.

When the telephone is idle, press MENU

Press

MENU/ENTER.

Press

or to scroll to Ringer setting. Press

or to scroll to Ring group. Press MENU/

ENTER.

Press

REP or SKIP to select a desired line (L1, L2, L3

/ENTER.

Directory Call log

Ringer setting Mailbox setup

Ringer volume Ringer tone

Ring group

or L4) while Ring group flashes.

Press

or to scroll to Extension number:, use

the dial pad to press the number of the extension (*,1,2,3,4,5,6,7,8,9,0) that you want to delete, or press the number again to add it back to the ring group.

MENU/ENTER to save the setting and return to

Press

6. the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

NOTE: The symbol * represents the telephone base; 0 represents extension 10.

Ring group: L3

Extension number: *1234567890 <>

Ring group: L3

Extension number:

*1-3-56-8-0

ENTER =Save

Do not disturb (DND)

Use this feature to silence your telephone base. When you activate the do not disturb function, the

icon appears on the telephone base screen and

you will not hear paging tones, voice paging or incoming call rings.

Instead, the LINE 1-LINE 4 indicator flashes to signal an incoming call. If you receive an intercom call, the extension number of that intercom call appears on the screen display.

Press DND twice to prevent interruptions. The DND

1. indicator turns on.

Press DND again to resume normal call alerts. The DND

2. indicator turns off.

*: Base 0 missed calls 5:12PM 4/27

Getting started

Telephone base setup

LCD contrast

Use this feature to adjust the screen contrast to one of six levels to optimize readability in different lighting conditions.

When the telephone is idle, press MENU

Press

or to scroll to Base setup, press MENU/ENTER.

MENU/ENTER again to select LCD contrast.

or to adjust the screen contrast level. The

/ENTER.

screen display temporarily fades away as you press and reappears as you press .

MENU/ENTER to save the setting and return to the

Press previous menu. There is a confirmation tone. To exit, press EXIT.

Key tone

Use this feature to turn the key tone on and off. The telephone base is factory set to beep with each key press. You can turn off this beep sound by turning the key tone off.

When the telephone is idle, press MENU

Press

or to scroll to Base setup. Press MENU/ENTER.

or to scroll to Key tone. Press MENU/ENTER.

/ENTER.

Call log Ringer setting Mailbox setup

Base setup

LCD contrast Key tone Language Line selection

LCD contrast

ENTER=Save

LCD contrast

Key tone Language Line selection

Press

Press the previous menu. There is a confirmation tone. To exit

or to scroll to On or Off.

MENU/ENTER to save the setting and return to

Key tone :Off

ENTER=Save

without making changes, press EXIT.

Language

Use this feature to change the display language that is used in all menus and screen displays. Set the display language on the telephone base and each extension separately. This telephone comes factory set for English displays.

When the telephone is idle, press MENU/ENTER.

Press

or to scroll to Base setup. Press MENU/ENTER.

or to scroll to Language. Press MENU/ENTER.

or to select English or Español.

MENU/ENTER again to save the setting and return

LCD contrast Key tone

Language Line selection

Language :English

to the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

ENTER=Save

Getting started

Telephone base setup

Line selection

Use this feature to select the default telephone line to be used when you make outgoing calls. This telephone comes factory set for Auto selectable line, which chooses the first available line for making a call. To select a particular line, choose Line 1, Line 2, Line 3 or Line 4.

When the telephone is idle, press MENU

Press

or to scroll to Base setup. Press MENU/ENTER.

or to scroll to Line selection. Press MENU/ENTER.

or to select Auto, Line 1, Line 2, Line 3

/ENTER.

or Line 4.

MENU/ENTER to save the setting and return to

Press the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

Set line mode

Use this feature to individually select the line mode for each available telephone line. For the system to behave properly, it needs to be set for:

Call log Ringer setting Mailbox setup

Base setup

LCD contrast Key tone Language Line selection

Line selection :Auto

ENTER=Save

a) PBX lines, which are typical business telephone systems that require you

to dial 8 or 9 to get an outside line.

-OR-

b) CO lines, which are standard residential telephone lines.

This telephone comes factory set for PBX lines.

When the telephone is idle, press MENU

Press

Repeat Steps 4 and 5 to choose the line mode for other

or to scroll to Base setup. Press MENU/ENTER.

or to scroll to Set line mode. Press MENU/ENTER.

or to scroll to a desired line (L1, L2, L3 or L4).

REP or SKIP to select PBX or CO.

/ENTER.

Key tone Language Line selection Set line mode

L1 CO L2 PBX L3 CO L4 PBX

lines if desired.

MENU/ENTER to save the setting and return to the previous menu.

Press There is a confirmation tone. To exit without making changes, press EXIT.

Getting started

Telephone base setup

Area codes

Use this feature to program this system to recognize one home area code and up to four local area codes. This feature makes it easy for you to place a call from the caller ID log.

If you dial seven digits to make a local call (no area code required), enter your area code into the telephone as the home area code. When you receive a call from within your home area code, the caller ID information only displays the seven digits of the telephone number, and when you dial from the call log, only seven digits are dialed.

If you must dial 10 digits (the area code and telephone number) for local calls, enter 000 for the home area code and enter your area code as a local area code. Then, if you receive a call from within your area code, the screen displays all 10 digits of the telephone number, and when you dial from the call log, all 10 digits are dialed.

If you have more than one area code for your region, enter those area codes as local area codes.

When the telephone is idle, press MENU

Press

or to scroll to Base setup. Press MENU/ENTER.

/ENTER.

Call log Ringer setting Mailbox setup Base setup

Press

or to scroll to Area codes. Press MENU/ENTER.

or to scroll to Home area or Local area 1-

Local area 4. Press MENU/ENTER to edit it.

Use the dial pad keys to enter a three-digit area code. Enter 000 for your home area code if you always dial ten-digit numbers. Press

REP or SKIP to scroll to the digit you want to edit, or press REMOVE once to delete a digit; press and hold REMOVE to delete all digits.

MENU/ENTER to save the setting and return to the

Press previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

Language Line selection Set line mode Area codes

Home area

Local area 1 Local area 2 Local area 3

Enter code: 000

ENTER=Save

Home area: 000

Getting started

Telephone base setup

Hold reminder

When there is a call on hold for more than three minutes, the telephone base gives you a reminder beep once every 30 seconds. You can also turn this setting off.

When the telephone is idle, press MENU

Press Press or to scroll to Hold reminder. Press MENU/ENTER.

Press or to scroll to On or Off.

Press MENU/ENTER to save the setting and return to

or to scroll to Base setup. Press MENU/ENTER.

/ENTER.

the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

Set date and time

The answering system displays the date and time of the message while playing messages. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. The year must be set so that the day of the week can be calculated from the caller ID information.

Line selection Set line mode Area codes Hold reminder

Hold reminder :On

ENTER=Save

Flashing

Follow the steps below to set the month, day, year and time:

When the telephone is idle, press MENU

Press

Using the dial pad to enter the date. Press

or to scroll to Base setup. Press MENU/ENTER.

or to scroll to Date and time. Press MENU/ENTER.

to scroll to the item you want to edit, and press the dial pad keys to enter the correct digit.

Press

to move to the time editing.

or to select AM or PM.

REP or SKIP to scroll to the item you want to edit,

/ENTER.

REP or SKIP

Set line mode Area codes Hold reminder Date and time

Date: 12.31. 2006 Time: 09:00 AM

ENTER=Save

Date: 01.01. 2009 Time: 12:00 PM

ENTER=Save

and press the dial pad to enter the correct digit.

8. Press

MENU/ENTER to save the setting and return to the previous menu. There is

a confirmation tone. To exit without making changes, press EXIT.

NOTES:

The time is in a 12-hour clock format. If you set an invalid time, you will hear an error tone while

pressing MENU/ENTER to save the setting. The error tone means the setting cannot be saved. You need to correct the time entry to continue the setup process.

If the date and time are not set when a message is recorded, the system does not display date and

2. time on the screen while playing messages.

^v=PM

^v=AM

Getting started

Telephone base setup

Music on hold (M.O.H.)

You can choose what callers hear when placed on hold. M.O.H. is set to on by default.

You have four options:

If you want callers you place on hold to hear nothing, turn M.O.H. off.

•

If you want callers on hold to hear the default music that comes with the

• telephone, turn M.O.H. on but do not record your own music or voice message.

If you want callers on hold to hear audio that you record onto the

• telephone, see the instructions on pages 24-25.

If you want callers to hear audio directly streamed into the telephone,

• connect an audio source such as a computer, MP3 player or radio to the telephone base (page 26).

Turn M.O.H. on or off:

When the telephone is idle, press MENU

Press

or to scroll to Base setup. Press MENU/ENTER.

or to scroll to Music on hold. Press MENU/ENTER.

MENU/ENTER again to select M.O.H. on/off.

or to highlight On or Off.

/ENTER.

Call log Ringer setting Mailbox setup Base setup

Area codes Hold reminder Date and time

Music on hold

If you select On and the source is Recorded M.O.H.,

6. when you press

MENU/ENTER to save the setting,

Music on hold: On displays.

-OR-

If you select On and the source is Aux In Device with an audio device connected, when you press

MENU/ENTER to

save the setting, Device connected to the headset jack will be used for M.O.H. displays.

The screen returns to the previous menu. To exit without making changes, press EXIT.

NOTE: If M.O.H. is turned on, you cannot make any changes to M.O.H.

settings while a call is currently on hold. The screen displays M.O.H. currently in use. Please try again later.

M.O.H. on/off Review M.O.H. Record new M.O.H. M.O.H. source

Music on hold :On

ENTER=Save

Device connected to the headset jack will be used for M.O.H.

No Device is connected to the headset jack at base.

Getting started

IN T / P T

T A L L

EXT 1

EX T 6

EXT 7

EXT 8

EXT 9

EXT 0

EX T 2

EXT 3

EXT 4

EXT 5

EXT 1

T 6

EXT 7

EXT 8

EXT 9

EXT 0

EXT 2

EXT 3

EXT 4

EXT 5

Telephone base setup

Listen to the music on hold:

When the telephone is idle, press MENU/ENTER.

Press

If you select Recorded M.O.H., press

or to scroll to Base setup. Press MENU/ENTER.

or to scroll to Music on hold. Press MENU/ENTER.

or to scroll to Review M.O.H. Press MENU/ENTER.

or to highlight Recorded M.O.H. or Aux In Device.

MENU/ENTER to

hear the current recording or the default music.

-OR-

If you select Aux In Device, press MENU/ENTER to hear the current music playing on your audio device that is connected to the telephone base.

-OR-

If you select Aux In Device but there is no audio device connected with the telephone base, No Device is connected to the headset jack at base displays on the screen. Connect an audio device to the HEADSET/AUX IN jack (as shown below), then choose Review M.O.H.

6. Press REP to return to the previous menu.

Change the music on hold volume:

The music on hold volume can only be changed at the audio device.

Place a call to your SynJ SB67138.

Press HOLD on the SynJ SB67138 to place the call on hold. Listen to the

2. music on hold to determine if the volume is desirable.

If you are using recorded audio and want to make adjustments to the volume

3. on the audio device and record the audio again, start again with Step 1 of

Change the music on hold volume.

-OR-

If you get streaming audio from a device and want to make adjustments to the volume, change the volume on the audio device while the call is on hold until you find the desired volume. When you finish listening to the

audio, hang up both telephones.

M.O.H. on/off Review M.O.H.

Record new M.O.H. M.O.H. source

Recorded M.O.H. Aux In Device

Play M.O.H. 01:42

<=Back

Aux In Device playing

<=Back

Recorded M.O.H. Aux In Device

No Device is connected to the headset jack at base.

Getting started

Telephone base setup

Record music or a voice message

You can record audio or music from an audio source such as a computer, MP3 player, or stereo using the audio cable provided. The recording can be up to three minutes long and plays repeatedly while a call is on hold.

NOTE: It is the user’s responsibility to comply with the copyright laws and to provide lawfully

acquired music for the music on hold feature. Unlawful use of copyright protected music and/or lyrics may subject the user to fines and other legal action.

M.O.H. on/off Review M.O.H.

Record new M.O.H. M.O.H. source

Record music or a message using an audio device:

When the telephone is idle, press MENU

Press

Plug the small end (2.5mm plug) of the audio cable into

or to scroll to Base setup. Press MENU/ENTER.

or to scroll to Music on hold. Press MENU/ENTER.

or to scroll to Record new M.O.H. Press MENU/ENTER.

the HEADSET/AUX IN jack on the telephone base and plug the large end (3.5mm plug) of the audio cable into the audio output jack on your audio device (as shown on the previous page).

When your audio device is ready to play, press on the telephone. You hear the voice prompt “Record after

/ENTER.

MENU/ENTER

M.O.H. record

ENTER=Start

M.O.H. record 00:09

ENTER=Stop

the tone. Press stop when you are done.” Start playing the sound or message on your audio device after the beep. The audio plays through the speakerphone and a counter on the screen shows the elapsed time. The maximum record time is three minutes, at which time the telephone automatically stops recording and the recording is saved.

MENU/ENTER to stop recording. The screen display returns to the previous

Press menu. To exit without making changes, press EXIT.

Getting started

Telephone base setup

Record music or a message using the corded handset:

When the telephone is idle, press MENU/ENTER.

Press

MENU/ENTER.

Press

or to scroll to Base setup. Press MENU/ENTER.

or to scroll to Music on hold. Press

or to scroll to Record new M.O.H.

Press MENU/ENTER.

When the screen shows M.O.H. record ENTER=Start, pick up the handset.

M.O.H. record

ENTER=Start

M.O.H. record 00:06

ENTER=Stop

When your audio device is ready to play, press

MENU/ENTER on the

telephone. You hear the voice prompt “Record after the tone. Press stop when you are done.” Start playing your audio device or speak after the beep. The audio plays through the speakerphone and a counter on the screen shows the elapsed time. The maximum record time is three minutes, at which time the telephone automatically stops recording and the recording is saved.

MENU/ENTER to stop recording and return to the previous menu. To

Press

7. exit without making changes, press EXIT.

NOTES:

If you want to record a piece of new music or a message while the music on

1. hold is in use, M.O.H. currently in use. Please try again later. displays on the screen.

If you start to record a piece of new music from an audio device but there is no audio device

2. connected, No Device is connected to the headset jack at base. displays on the screen. Please check the connection on the telephone base and the audio device.

If there is silence detected for six seconds while recording or your audio device volume is too

3. low, the recording stops and the display automatically returns to the previous menu. This means the recording was unsuccessful. The M.O.H. default music plays when calls are on hold until you successfully record new music or a message.

If you fail to record a message, try speaking louder into the corded handset or playing the volume

4. louder on your audio device. If you are using the audio cable, ensure that it is fully plugged into the HEADSET/AUX IN jack.

M.O.H. currently in use. Please try again later.

Delete your recording to use the default music:

If M.O.H. is turned on and you do not record your own audio, the default music will play. To delete your recorded audio and go back to using the default music, you must record six seconds of silence.

1. Follow Steps 1-5 of Record music or a message using an audio device on page 23.

Getting started

Telephone base setup

2. Unplug any audio device that is connected to the HEADSET/AUX IN jack

from the telephone base.

3. Press

Select music on hold source

MENU/ENTER to start recording. After recording six seconds of silence,

your recorded audio is deleted and the display automatically returns to the previous menu. To exit without making changes, press EXIT.

When the telephone is idle, press MENU

Press

or to scroll to Base setup. Press MENU/ENTER.

or to scroll to Music on hold. Press MENU/ENTER.

or to scroll to M.O.H. source. Press MENU/ENTER.

or to highlight Recorded M.O.H. or Aux In Device.

If you select Aux In Device and the HEADSET/AUX IN jack is connected with an audio device, when you press

MENU/ENTER to save the setting, Device connected to

the headset jack will be used for M.O.H. displays.

-OR-

/ENTER.

M.O.H. on/off Review M.O.H. Record new M.O.H.

M.O.H. source

M.O.H. source :Recorded M.O.H.

ENTER=Save

M.O.H. source :Aux In Device

ENTER=Save

If you select Aux In Device and the HEADSET/AUX IN jack is not connected with an audio device, when you press

MENU/ENTER to save the

setting, No Device is connected to the headset jack at base displays. Connect an audio device to the HEADSET/AUX IN jack (page 23), then choose Review M.O.H.

The screen returns to the previous menu. To exit without making changes, press EXIT.

NOTES:

If you unplug the audio device while a call is on hold, the music on hold source is immediately

set to Recorded M.O.H. The screen displays Recorded M.O.H. reconnect. Aux In Device reset source.

If you unplug the audio device while a call is on hold, you can plug a corded headset into the

HEADSET/AUX IN jack and activate it by pressing HEADSET on the telephone base.

If you select Aux In Device as the music on hold source but you want to use a corded

headset, you must turn off the music on hold (see page 22) or change the source to Recorded

M.O.H. If you try to use a corded headset without changing the setting, To use headset, turn off M.O.H. or reset source. displays with an error tone.

If you unplug your audio device from the telephone base, your music on hold source will

automatically be set to Recorded M.O.H.

Getting started

Auto attendant setup (for answering system)

You can set up the auto attendant to answer outside calls, provide callers with a company directory, automatically forward calls to a specified extension, and enable callers to record voice messages when there is no answer. You can use a default outgoing announcement or record up to five announcements of your own. For details on how to use the auto attendant feature, see the Answering

system section on pages 71-72 of this user’s manual.

Record announcement (auto attendant)

Use this feature to record up to five new announcements so that you can have different announcements for different lines, or different announcements for daytime and after hours. You can easily switch among the recorded announcements. Each announcement can be up to two minutes.

The auto attendant announcement should contain instructions for the caller. Following are example scripts.

Default announcement: “Hello, this is an automated attendant. Please enter your parties’ extension, followed by the pound key. If you are using a rotary telephone, please stay on the line. For a company directory, dial star twice.”

If you have many extensions, record a separate extension list (page 28) and reference it in your auto attendant announcement as shown in Sample announcement 1. If you have only a few extensions, you can list them in the auto attendant announcement as shown in Sample announcement 2 without the separate extension list.

Sample announcement 1: “Hello, you have reached XYZ Corp. Please enter your parties’ extension, followed by the pound key. To hear a list of extensions, dial star twice.”

Sample announcement 2: “Hello, you have reached XYZ Corp. For sales, press 1 pound; for service, press 2 pound; for shipping, press 3 pound; or press star for the receptionist.”

When the telephone is idle, press ANSWER ON for the desired line.

Press

or to scroll to Setup. Press MENU/ENTER.

or to scroll to Announcement. Press MENU/ENTER.

or to scroll to one of the announcements,

Anncemnt 1 through Anncemnt 5. If no message has

Mailbox setup Auto attendant

Announcement Record ext list

Anncemnt 1 (none) Anncemnt 2 (none) Anncemnt 3 (none)

been recorded, (none) appears. Press MENU/ENTER.

MENU/ENTER to start recording. The timer starts counting.

Press

Record anncemnt 1

ENTER=Start

Getting started

Auto attendant setup (for answering system)

6. Press MENU/ENTER to stop recording. The timer stops and

the recorded announcement automatically plays back.

7. Press 2 to save the setting and return to the previous

Record anncemnt 1 00:11

ENTER=Stop

menu, or press 1 to record that announcement again.

-OR-

To exit without making changes, press EXIT.

NOTE: Once you have recorded an announcement, (none) disappears.

Play anncemnt 1 00:03

1=Change 2=OK

Anncemnt 1 Anncemnt 2 (none) Anncemnt 3 (none)

Record extension list

Use this feature to record a list of your phone extensions that plays when the auto attendant answers a call and the user presses star twice. Use this auto attendant option when you do not want to list extension numbers in the initial message that callers hear.

Sample extension list: “For sales, press 1 pound; for service, press 2 pound; for shipping, press 3 pound; or press star for the receptionist.”

When the telephone is idle, press ANSWER ON for the desired line.

Press

3. The current extension list plays.

or to scroll to Setup. Press MENU/ENTER.

or to scroll to Record ext list. Press MENU/ENTER.

Mailbox setup Auto attendant Announcement

Record ext list

Press 1 to select Change.

MENU/ENTER to start recording. The timer

Press

5. starts counting.

MENU/ENTER to stop recording. The timer stops

Press

Record ext list 00:05

1=Change 2=OK

Record ext list

and the recorded message automatically plays back.

Press 2 to save the setting and return to the previous

7. menu, or press 1 to record the message again.

-OR-

ENTER=Start

Record ext list 00:17

To exit without making changes, press EXIT.

NOTE: The auto attendant and the private mailboxes for all extensions share the same list of

announcements.

ENTER=Stop

Getting started

Auto attendant setup (for answering system)

Number of rings (auto attendant)

Use this feature to set the number of times the telephone rings before the auto attendant answers. The number of rings can be between 2 and 7.

When the telephone is idle, press ANSWER ON for the desired line.

Press

or to scroll to Setup. Press MENU/ENTER.

Ans->Gen MB only Ans->Auto att No answer

Setup

Press

or to scroll to Auto attendant.

Press MENU/ENTER.

MENU/ENTER again to select Number of rings.

Press

or to select a number (2-7).

MENU/ENTER to save the setting and return to

the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

Mailbox setup

Auto attendant Announcement Record ext list

Number of rings Select anncemnt

Number of rings :2

ENTER=Save

Getting started

Mailbox setup (for answering system)

You can set each telephone line mailbox separately. By default, line 1 is set to have the auto attendant to answer. Lines 2, 3, and 4 are set to no answer; the answering system is disabled and any calls to those lines will ring on all extensions.

Number of rings (general mailbox)

Use this feature to set the number of times the telephone rings before the mailbox answers. The number of rings can be between 2 and 7. You can also select Toll saver, which is explained below. Unless you change it, the answering system answers an incoming call after four rings.

When the telephone is idle, press ANSWER ON for the desired line.

Press

or to scroll to Setup. Press MENU/ENTER

MENU/ENTER to select Mailbox setup.

MENU/ENTER again to select Number of rings.

Mailbox setup Auto attendant Announcement Record ext list

Number of rings Select anncemnt

Press

•

or to scroll to a number (2-7) or Toll saver.

Toll saver - the answering system answers a call after

Number of rings :5

two rings when there are new messages, and after four rings when there are no new messages. This enables you to check for new messages without paying for a toll call.

6. Press MENU/ENTER to save the setting and return to

Number of rings :Toll saver

ENTER=Save

the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

Record announcement (independent mailbox)

Use this feature to record up to five new announcements so that you can have different announcements for different lines. Each announcement can be up to two minutes. Please see Record announcement (auto attendant) for detailed instructions on page 27.

NOTE: You cannot record an announcement when the telephone system is out of space. You

will hear “Memory is full.” Please refer to Remaining space on page 34.

Getting started

Mailbox setup (for answering system)

Select announcement

Use this feature to select an announcement for your independent mailbox from the list of announcements.

When the telephone is idle, press ANSWER ON for the desired line.

Press

or to scroll to Setup. Press MENU/ENTER.

MENU/ENTER again to select Mailbox setup.

or to scroll to Select anncemnt. Press MENU/ENTER.

Mailbox setup

Auto attendant Announcement Record ext list

Number of rings

Select anncemnt

Press

or to scroll to an announcement.

MENU/ENTER to save the setting and return to the

previous menu. The selected announcement plays. To exit without making changes, press EXIT.

NOTE: The auto attendant and the mailbox share the same list

of announcements.

Select anncemnt :Prerecord

ENTER=Save

Select anncemnt :Anncemnt 1

ENTER=Save

Getting started

Mailbox setup (for general mailbox)

Set access code (remote code)

Use this feature to enter a four-digit number (0000-9999) to allow remote access to your general mailbox from any touch-tone telephone. Unless you change it, the remote access code is 0000.

When the telephone is idle, press MENU

Press

Use the dial pad to enter a four-digit number. Use

or to scroll to Mailbox setup. Press MENU/ENTER.

MENU/ENTER again to select Set access code.

/ENTER.

REMOVE to backspace and delete a digit.

MENU/ENTER to save the setting and return to

Press

5. the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

Directory Call log Ringer setting Mailbox setup

Set access code Call screening Notify alert Remaining space

Enter mailbox access code: 0000

ENTER=Save

NOTES:

The access code must have four digits.

You will hear an error tone if you enter an access code that is already assigned.

Enter mailbox access code: 9999

ENTER=Save

Call screening

Use this feature to choose whether incoming messages can be heard over the speaker as they are being recorded. If you turn call screening on, you hear the incoming message.

If more than one incoming message comes from different telephone lines at the same time, only the first incoming message is monitored. While the telephone is recording the monitored message, you can answer the call by lifting the corded handset or by pressing

SPEAKER.

If you want to mute the message playback, press MUTE on the telephone base.

Follow the steps below to turn the call screening on or off:

When the telephone is idle, press MENU

Press

or to scroll to Mailbox setup. Press MENU/ENTER.

or to scroll to Call screening. Press MENU/ENTER.

or to highlight On or Off.

MENU/ENTER to save the setting and return to

the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

/ENTER.

Set access code

Call screening Notify alert Remaining space

Call screening :On

ENTER=Save

Getting started

Mailbox setup (for general mailbox)

Notify alert

Use this feature to receive notification calls to any phone number you set (such as a cellular phone or paging device) after a new message has been recorded to the general mailbox. To receive notification calls, you must save the number you wish to be notified at to the telephone base, and then set the system to call this number after it finishes recording a message.

If the number called has caller ID service, there will be an indication of the notification call. When you receive a notification call, you hear about 15 seconds of silence; then the call is ended. There is no message sent and the call is only made once. If the call is not picked up within three rings, the telephone base cancels the call. You may not receive the call if the number you set is busy, not available or off during the call.

When the telephone is idle, press MENU

Press

or to scroll to Mailbox setup. Press MENU/ENTER.

or to scroll to Notify alert. Press MENU/ENTER.

/ENTER.

Set access code Call screening

Notify alert Remaining space

Set alert number:

MENU/ENTER again to select Alert call #.

Press

Use the dial pad to enter the number (up to 32 digits)

2. of the cellular phone or paging device you want to be notified.

Press REMOVE to backspace and delete a digit.

•

Press

REP or SKIP to move the cursor to the left or right.

Alert call # Alert on/off Calling alert #

3. Press MENU/ENTER to save the setting and return to the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

Turn alert on or off:

1. Press or to scroll to Alert on/off. Press MENU/ENTER.

2. Press or to scroll to On or Off.

3. Press MENU/ENTER to save the setting and return to the previous menu. There is a confirmation tone. To exit

Alert on/off :On

without making changes, press EXIT.

ENTER=Save

Getting started

Mailbox setup (for general mailbox)

Call alert confirmation:

You can confirm whether the system can successfully call the alert number that you entered.

Press

The screen displays Press SPKR to confirm the alert call.

or to scroll to Calling alert #. Press MENU/ENTER.

Alert call # Alert on/off

Calling alert #

Press

3. hear the telephone number being dialed. To exit without making changes, press EXIT.

After confirming that the call went to the telephone

4. number you specified, press

SPEAKER on the telephone base. You should

SPEAKER again to end

Press SPKR to confirm the alert call

the test. The screen returns to idle mode.

NOTES:

If you turn on Notify alert before you enter the alert number, Please set

1. the alert #. appears on the screen.

The called telephone hears silence when the system calls the alert number.

2. To initiate a call alert call again, do the first three steps of the Call alert confirmation section (above).

Calling alert #

Remaining space

Use this feature to check the amount of space currently in the system for the estimated remaining recording time and number of messages.

When the telephone is idle, press MENU

Press

MENU/ENTER.

After checking the screen display, press

or to scroll to Mailbox setup. Press MENU/ENTER.

or to scroll to Remaining space. Press

to the previous menu.

/ENTER.

REP to return

Directory Call log Ringer setting Mailbox setup

Set access code Call screening Notify alert Remaining space

Remaining space Time: 175 min Messages: 243

Getting started

Mailbox setup (for handset/deskset)

You can access handset/deskset mailboxes from the telephone base. For detailed instructions, refer to Handset mailbox overview in the SynJ SB67108 handset user’s manual or Deskset mailbox overview in the SynJ SB67148 deskset user’s manual.

Fast answer mode

When fast answer mode is turned on for any extension, calls to that extension are answered by the auto attendant after 2 rings. When turned off, calls are answered by the auto attendant after 5 rings. Please refer to Fast answer mode on or off in the SynJ SB67108 handset user’s manual or the SynJ SB67148 deskset user’s manual for more information.

When the telephone is idle, press

(Messages) on

the telephone base.

Press the one-touch EXT 1-0 key for the destination extension mailbox.

Use the dial pad to enter the four-digit remote access code of the extension. Use REMOVE to backspace and delete a digit. Press

Press

or to scroll to Fast answer mode.

MENU/ENTER.

Press MENU/ENTER.

Press

or to select On or Off.

MENU/ENTER to save the setting and return to the previous menu.

There is a confirmation tone. To exit without making changes, press EXIT.

Enter mailbox access code: 0001

ENTER=Next

2 New messages Handset anncemnt To general MBox

Fast answer mode

Fast answer mode :On

ENTER=Save

Handset/deskset announcement setup

The announcement is the greeting callers hear when calls are answered by the handset/deskset mailbox. You can set or change handset/deskset announcement using the telephone base.

The default announcement is “Hello, please leave a message after the tone.” You can use this announcement or replace it with your own recording.

Your announcement can be up to two minutes.

When the telephone is idle, press

Press the one-touch EXT 1-0 key for the destination extension mailbox.

Use the dial pad to enter the four-digit remote access code of the

(Messages) on the telephone base.

extension. Use REMOVE to backspace and delete a digit.

MENU/ENTER.

Press

MENU/ENTER.

or to scroll to Handset anncemnt. Press

2 New messages Play all Deliver

Handset anncemnt

Getting started

Mailbox setup (for handset/deskset)

The system automatically plays the current handset announcement. A timer appears on the screen and starts counting. The screen displays 1=Change 2=OK.

Press 1 to record that announcement again. The screen displays Record anncemnt ENTER=Start. Press

MENU/ENTER. The system announces “Record after

the tone. Press stop when you are done.” You hear a

reminder beep and the timer starts counting.

-OR-

Press 1 to record that announcement again.

-OR-

To exit without making changes, press EXIT.

MENU/ENTER when finished. The timer stops and

Press the recorded announcement automatically plays back.

Press 2 to use the new recorded announcement.

Play announcement 00:09

1=Change 2=OK

Record anncemnt

ENTER=Start

Record anncemnt 00:05

ENTER=Stop

Play announcement 00:02

1=Change 2=OK

Switch to general mailbox

You can directly access the general mailbox of any handset or deskset using the telephone base.

When the telephone is idle, press

Press the one-touch EXT 1-0 key for the destination extension mailbox.

Use the dial pad to enter the four-digit remote access code of the extension. Use REMOVE to backspace and delete a digit. Press

Press

or to scroll to To general MBox. Press MENU/ENTER.

-OR-

To exit without making changes, press EXIT.

(Messages) on the telephone base.

MENU/ENTER.

1 New messages Deliver Handset anncemnt

To general MBox

5 New messages Play all

> Deliver Delete all old

Getting started

Speed dial setup

The telephone base has 10 speed dial locations where you can store the telephone numbers you wish to dial using fewer keys than usual. You can store up to 32 digits in each location.

Enter, edit or delete a speed dial number

When the telephone is idle, press MENU

Press

or to scroll to Speed dial setup. Press MENU/ENTER.

or to choose the desired speed dial location,

then press MENU/ENTER.

Use the dial pad to enter or edit the telephone number up to 32 digits. If you want to delete the entry, erase all the digits.

•

Press

REP or SKIP to move the cursor to the left

or right.

•

Press REMOVE to backspace and delete a digit.

•

Press and hold REMOVE to delete all digits.

5. Press MENU/ENTER to save the setting and return to

the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

/ENTER.

Mailbox setup Base setup COVM Speed dial setup

Speed dial 1 Speed dial 2 Speed dial 3 Speed dial 4

Enter phone #: 8888832445

ENTER=Save

Enter phone #: 8888832445

ENTER=Save

NOTES:

See Calling a speed dial number on page 41 for instructions on calling a speed dial number.

The memory locations for speed dial and the directory are not the same, so setting up speed dial

2. numbers does not decrease your directory storage space.

Customer support

Use this feature to display the AT&T website.

When the telephone is idle, press MENU

Press

To exit, press EXIT.

to scroll to Customer support. Press MENU/ENTER.

/ENTER.

Base setup COVM Speed dial setup Customer support

www.telephones

.att.com

Getting started

Screen icons, indicator tones and lights

Screen icons:

1 2 345 6

-MUTE

On when any corresponding extensions are in use.

Ringer off - the telephone base ringer is off or the do not disturb function is on.

Microphone is muted.

Line1

-PRIV -MUTE -Rec

AuAt COVM COVM AuAt

-PRIV

-REC

Conf.

COVM

Call privacy is on.

The call is being recorded.

A three-way conference call is active.

There is new voicemail for the telephone line below the COVM indicator.

AuAt

Auto attendant is on for the telephone line below the AuAt indicator.

LineX

The line is in use (X is the telephone line number).

Indicator tones:

One short beep The Hold reminder is active; a call has been on hold for more than

Error tone (a triple-beep)

Four beeps You cannot intercom with an extension when it is set to Privacy ON.

Confirmation tone Command completed successfully.

• three minutes.

The telephone conversation recording begins. During the recording,

• you will hear one beep per minute.

You press VOL+ or VOL- and the volume has reached its highest or

• lowest setting.

You press CALL LOG and the call log is empty.

•

Getting started

Screen icons, indicator tones and lights

Indicator lights:

Lighted display

LINE 1-LINE 4 indicator

On when a telephone line is in use.

Flashes slowly when a telephone line is on hold.

Flashes rapidly when there is an incoming call.

ANSWER ON indicator

On when the general mailbox is on and ready to receive calls.

NEW CALL indicator

On when there are new or missed calls in the call log.

(Messages) indicator

Flashes when there are new or missed messages in the general mailbox.

HEADSET indicator

On when the corded headset is in use.

MUTE indicator

Flashes slowly when the corded handset microphone or speakerphone is muted.

DND indicator

On when the do not disturb function is on.

SPEAKER indicator

On when the speakerphone is on.

Telephone base operation

Telephone base basic operation

The telephone comes programmed to use line 1 (default primary line) for calls when you do not press a line key. (To change the primary line, see Line selection on page 19.) When you answer a call, the telephone automatically selects the ringing line.

Line indicators

Each of the four indicators on LINE 1-LINE 4 indicate the state of the corresponding telephone line.

•

On when the corresponding line is in use.

•

Flashes slowly when the line is on hold.

•

Flashes slowly when there is a transferred call on the corresponding line.

•

Flashes slowly when there is an incoming auto attendant transferred call on the corresponding line.

•

Flashes rapidly when there is an incoming call on the corresponding line.

Making a call

To make a call from the telephone base:

Lift the handset or press

SPEAKER.

-OR-

To override automatic line selection, press LINE 1-LINE 4 for the desired

line, then lift the handset.

2. Wait for a dial tone, then enter the telephone number. The screen displays the elapsed time as you talk (in hours, minutes and seconds).

Elapsed time

Line1 00:00:27 8888832445

To end a call from the telephone base:

Place the handset on the telephone base to hang up.

-OR-

If you are using the speakerphone, press SPEAKER to hang up.

NOTE: The elapsed time is not affected by accessing services from your telephone service provider.

Telephone base operation

Telephone base basic operation

To make a call with a corded headset:

Make sure a corded headset is connected to the telephone base (page 14).

Press HEADSET on the telephone base.

Wait for a dial tone, then dial the number.

To hang up, press HEADSET.

To make a call with a cordless headset:

You can make a call using a registered cordless headset and the dial pad on the telephone base.

Press the ON

Wait for a dial tone, then dial the number on the base.

To hang up, press thethe ON/OFF button.

/OFF button on the cordless headset.

On hook dialing (predialing)

Enter the telephone number. Press REMOVE to delete any misdialed digits

1. and make corrections if needed.

Lift the handset or press

SPEAKER to dial.

-OR-

To override automatic line selection, press LINE 1-LINE 4 for the desired

line, then lift the handset.

Using the speakerphone

During a call, press and normal handset use. Press

SPEAKER to switch between handsfree speakerphone

SPEAKER again or place the handset on

the telephone base to hang up.

Calling a speed dial number

Press and hold a dial pad key (1-0) to display the speed dial number.

Lift the handset, press SPEAKER or HEADSET.

-OR-

Speed dial 3 88888 32445

Telephone base operation

Telephone base basic operation

To override automatic line selection, press LINE 1-

Line 3 8888832445

LINE 4 for the desired line, then lift the handset.

NOTE: If there is no telephone number stored in the speed dial location,

No number displays on the screen.

Speed dial 4 No number

Answering a call

To answer a call:

•

Lift the handset, press

SPEAKER, HEADSET or the ON/OFF button on a

registered cordless headset.

-OR-

To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the handset.

Temporary ringer silencing

Press MUTE while the telephone is ringing to silence the ringer temporarily on the telephone base only. This turns off the ringer without disconnecting the call. The next incoming call rings normally at the preset volume.

Last number redialing

The last 10 telephone numbers dialed (up to 32 digits) are stored in system memory.

To view the 10 most recently dialed numbers:

1. Press

PAUSE/REDIAL to enter the redial list and display

the most recently called number.

2. Press or , or press PAUSE/REDIAL repeatedly to

view other recently called numbers.

3. Press EXIT to exit the redial list.

To redial a number:

To dial the displayed number, lift the handset, orlift the handset, or

•

8888832445

press SPEAKER or HEADSET.

To override automatic line selection, press LINE 1-LINE 4

•

Line1 8888832445

for the desired line, then lift the handset.

Telephone base operation

Options while on calls

To edit a number:

While the desired number displays, press

•

Press

REP or SKIP to move the cursor to the left

or right.

Press REMOVE to backspace and delete a digit.

•

Press PAUSE/REDIAL to enter a 3.5 seconds dialing3.5 seconds dialingdialing

•

MENU/ENTER to enter editing mode.

8888832445

pause (a P appears) (page 58).

Press FLASH to enter a flash (page 58).

•

To delete a number:

While the screen displays the desired number, press

•

Deleted

REMOVE to delete the number from the redial memory.

Volume control

While on a call, press VOL+ or VOL- to adjust the listening volume.

NOTES:

The corded headset and corded handset volume settings are the same, but they are independent from the speakerphone.

While using the volume control, you hear a triple beep when you have reached the minimum or maximum level.

Volume

Call waiting

If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the middle of a call.

•

Press FLASH to put your current call on hold and take the new call.

•

Press FLASH at any time to switch back and forth between calls.

NOTES:

If you miss a call while the line is in use, the caller ID of the missed call displays for 15 seconds

1. after your current conversation ends.

For more information on caller ID with call waiting, see page 62.

Telephone base operation

Options while on calls

Call privacy

To ensure call privacy, this telephone allows only one set at a time to use a line. You can also block all system handsets from joining a phone conversation (see page 46 for instructions for joining calls).

To enable call privacy:

•

During the call, press MENU

/ENTER twice to select call

Privacy ON Record call ON

privacy. The screen displays -PRIV. Any other extensions are dropped and no extensions can join the call. If another extension tries to access the line you are using, its screen displays Privacy.

Line1 00:00:06 8888832445

-PRIV

To cancel call privacy:

•

During the call, press MENU privacy and continue with the conversation. The icon

-PRIV disappears from the screen. Other telephones can

/ENTER twice to cancel call

Privacy OFF Record call ON

now join the call by pressing the appropriate line key.

NOTES:

Call privacy is automatically canceled when you end or transfer a call.

You cannot set call privacy during intercom or conference calls.

Call privacy applies only to system telephones. It does not affect non-system phones using the

3. same line(s).

Line1 00:10:06 8888832445

Recording a call

Use this feature to record two-way phone conversations during a call. The recording is treated the same as memos and is always marked as a new message in the mailbox. However, the (Messages) indicator does not flash for new or missed recorded calls. You cannot record a conference call or an intercom call and you cannot use another line while you are recording a phone conversation.

To record a call:

While on a call, press MENU

/ENTER.

Privacy ON

Record call ON

Press or to scroll toto scroll to Record call ON. Press MENU/ENTER.

The recording starts and the system activates call privacy. The screen displays -PRIV and -REC, and the timer starts counting while recording.

To stop recording and continue the call, press

MENU/ENTER

twice. The system saves the conversation into the general mailbox.

Line1 00:00:06

-PRIV -REC

Record call OFF

Telephone base operation

Options while on calls

-OR-

The recording ends when you disconnect the call.

While recording a phone conversation:

The other party hears a short beep when the recording begins and once each minute during the recording. To ensure compliance with state and federal regulations regarding the recording of a telephone call, you should start the recording process and inform the caller that you are recording the call.

To play back a memo or phone conversation:

Play memos or two-way phone conversations the same way as messages are played. (see Message playback on page 74).

NOTES:

Call privacy is automatically on when recording a call.

Calls that you record use the same memory as the answering system. Recording long conversations

uses up space othervise available for recording normal messages. Please see Remaining space on page 34.

Mute

Use this feature during a telephone conversation to silence the microphone. You can hear the caller, but the caller cannot hear you.

To mute a call:

•

Press MUTE. When mute is on, the MUTE light flashes; the screen also flashes -MUTE.

To take a call off mute:

•

Press MUTE again and resume speaking.

NOTE: Transferring the call, changing lines or putting a call on hold also cancels the

mute function.

Line1 00:05:40 8888832445

-MUTE

Telephone base operation

Options while on calls

Hold

Use this feature to hold one line while accessing another, or as part of the conference and call transfer features.

While on a call, press and release HOLD. The LINE 1-LINE 4 indicator for the line on hold flashes slowly in red. After the call has been on hold for more than three minutes, a beep sounds every 30 seconds. (To turn off the reminder beep, see Hold reminder on page 21).

If you are using the speakerphone, the speakerphone turns off automatically when you press HOLD.

To release the hold, press and release LINE 1-LINE 4 of the call on hold.

NOTES:

A call on hold after 10 minutes is automatically forwarded to the auto attendant, even if the auto

1. attendant is not activated. To keep a call on hold longer than 10 minutes, release the held call within 10 minutes and then place the call on hold again.

You cannot put an intercom call on hold.

Hold Line1

Switching between lines

Use this feature to switch between lines during an outside call:

Press LINE 1-LINE 4 of another telephone line to make or answer another call. The current call is put on hold automatically.

To return to the first call, press the original LINE 1-LINE 4. The second line is put on hold automatically.

Join a call in progress

Use this feature to join in an ongoing call on any line that does not have call privacy set (see Call privacy on page 44 for more information). The corresponding line icon appears on the screen when the line is in use.

•

Press and hold the desired LINE 1-LINE 4 on the telephone base to join in the call, which becomes a

Conf. 00:00:29

three-way conference (page 47).

L3 H2

NOTE: When you try to join an ongoing call on a line with

call privacy on, the screen displays Privacy and you hear four beep tones.

Privacy

Telephone base operation

Options while on calls

Chain dialing

While you are on a call, you can initiate a dialing sequence from the numbers in the directory.

Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory.

To access the directory while on a call:

During the call, press DIR, then press

or to reviewto reviewreview

the directory.

To dial the displayed number, press

MENU/ENTER. To

exit without making changes, press EXIT or REP andand continue with the conversation.

NOTE: You cannot edit a directory entry while on a call. See page 61 for more details about the directory.

CHRISTINE SMITH 8887227702

ENTER=Call

Line1 00:16:30 88324458887227702

Three-way conference calls

Use this feature to set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold.

To make a three-way conference call:

Make or answer an outside call.

Press HOLD and call someone on another line, or start an intercom

2. connection.

-OR-

Conf. 00:00:35

Call someone on another line, or intercom someone. The

first line is automatically put on hold.

L1 H1

3. Press CONF at any time to begin the three-party conference.

To talk privately with one external party:

1. Press HOLD to place both lines on hold.

2. Press LINE 1-LINE 4 to talk privately with the person on that line.

3. Press CONF to resume the conference call.

Telephone base operation

Options while on calls

To talk privately with one internal party:

Press HOLD to talk privately with the person on that handset/deskset. The external line is automatically placed on hold.

Press CONF to resume the conference call.

To drop one line:

1. Press LINE 1-LINE 4 to activate the line you want to drop and place the handset on the telephone base to hang up or press SPEAKER. The other line is put on hold automatically.

2. Press LINE 1-LINE 4 to resume the call and lift the handset on the telephone base.

To drop an intercom:

Press LINE 1-LINE 4 to activate the external call. The intercom call

•

drops automatically.

To end a conference call:

Place the handset on the telephone base to hang up or press

•

SPEAKER. The call does not terminate until all extensions hang up.

NOTES:

If an internal party hangs up, the ongoing call becomes a two-way conversation.

You cannot make any conference calls if all four telephone lines are in use.

If you are experiencing difficulty in using the conference features on this telephone, please

3. consider using AT&T’s complete line of teleconference services to find a solution that best meets your needs. AT&T TeleConference Services reduces travel time and expenses while increasing productivity wherever people are located, enabling you to host truly virtual meetings and share important information in real time. To sign up for AT&T TeleConference Services, go to:

www.att.com/orderconference for details.

Telephone base operation

COVM

COVM (central office voicemail)

If you subscribe to voicemail service with your telephone service provider, turn on the COVM feature. This feature displays COVM on the screen above the line key of any telephone line that receives new voicemail messages.

If you do not subscribe to voicemail service or want to disable the indicator, turn off the COVM feature.

When the telephone is idle, press MENU

Press

or to scroll to COVM. Press MENU/ENTER.

MENU/ENTER again to select COVM on/off.

or to select On or Off.

MENU/ENTER to save the setting and return to

/ENTER.

the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

*: Base 0 Missed calls 2:43PM 1/13 COVM COVM

Ringer setting Mailbox setup Base setup COVM

COVM on/off

COVM reset

COVM :On

ENTER=Save

COVM reset

Use this feature when the telephone indicates there is new voicemail but there is none. For example, when you have accessed your voicemail while away from the building. This feature only turns off the COVM indicator; it does not delete your voicemail messages. As long as you have new voicemail messages, your telephone service provider continues to send the signal to turn on the indicator. You can reset COVM indicators individually or for all the telephone lines using the All COVM reset command.

/ENTER.

COVM on/off

COVM reset

COVM 1 reset COVM 2 reset COVM 3 reset COVM 4 reset

COVM 2 reset COVM 3 reset COVM 4 reset All COVM reset

COVM reset

When the telephone is idle, press MENU

Press

or to scroll to COVM. Press MENU/ENTER.

or to scroll to COVM reset. Press MENU/ENTER.

or to scroll to COVM 1 reset-COVM 4 reset to clear the COVM indicator of a telephone line, or scroll to All COVM reset to clear the indicators for all the line.

MENU/ENTER to execute the command and return

Press

5. to the previous menu. There is a confirmation tone. To exit without making changes, press EXIT.

NOTE: For information about using your voicemail service, contact your telephone service provider for assistance.

Telephone base operation

Intercom

You can use the intercom feature for conversations between the telephone base and an accessory device, or between two accessory devices. When the system is on one or more external calls, accessory devices can make intercom calls with each other. If you have a cordless headset, it can only receive intercom calls.

Each device that is registered to the telephone base is assigned an extension. Extension numbers are assigned in sequential order (0-9) as they are added. If you register a cordless headset, it is always assigned extension number 0. See pages 10-12 for information on adding and registering devices to your telephone base.

NOTE: A telephone base connected to AC power but not to any telephone lines can still

intercom with charged and registered accessory cordless accessory.

Make an intercom call to a cordless handset/deskset

Press the one-touch EXT 1-0 key for the destination extension or press the INT/PTT ALL key, then lift the handset. The screen

displays Calling X:Handset X (X represents the extension number [1-0], Handset X represents the handset name), Calling X:Deskset X (X represents the extension number [1-0], Deskset X represents the deskset name) or

Calling All.

-OR-

Intercom to:

Handset 1 Deskset 2 Handset 3

Calling 1:Handset 1

Press INT key on the telephone base, then scroll to the destination extension. Press

NOTES:

Before the intercom call is answered, you can cancel the intercom by pressing SPEAKER, lifting

and resetting the handset, or by pressing the corresponding LINE 1-LINE 4 to resume a call.

The intercom call automatically cancels if the call is unanswered after one minute.

Press MUTE to temporarily silence the intercom ringer.

When you choose All in the menu, all the extensions and the telephone base ring. The intercom

4. call is established with the first extension to answer the call.

If a line is in use, pressing INT places the line on hold and activates the intercom.

MENU/ENTER.

Telephone base operation

Intercom

Answer an intercom call

When you receive an intercom call, you hear a ringing tone and your screen displays Call X: Handset X (X represents the extension number [1-0], Handset X represents the handset name) or Call X: Deskset X (X represents the extension number [1-0], Deskset X represents the deskset name). Answer an intercom call just as you would answer a normal call.

End an intercom call

End an intercom just as you would end a normal call.just as you would end a normal call.

Make another intercom call while on an intercom call

You can make an intercom call to another destination extension while on an intercom call. The first intercom automatically disconnects. While on an intercom call:

Press the one-touch EXT 1-0 key or the INT/PTT ALL key for another destination extension. The screen displays Calling X:Handset X (X represents the extension number [1-0], Handset X represents the handset name), Calling X:Deskset X (X represents the extension number [1-0], Deskset X represents the deskset name) or Calling All.

-OR-

Press INT on the telephone base, then scroll to the destination extension. Press

MENU/ENTER.

NOTES:

Before the intercom call is answered, you can cancel the intercom by pressing SPEAKER, lifting

and resetting the handset, or by pressing the corresponding LINE 1-LINE 4 to resume a call.

The intercom call automatically cancels if the call is unanswered after one minute.

Press MUTE to temporarily silence the intercom ringer.

When you choose All in the menu, all the extensions and the telephone base ring. The intercom

4. call is established with the first extension to answer the call.

Answer an incoming call during an intercom call

If you receive an incoming outside call during an intercom call, there is an alert tone.

To answer the call, press LINE 1-LINE 4. The intercom call ends automatically.

Telephone base operation

Call transfer

You can transfer a call to any other system telephone. Once you transfer a call, it can be answered by any system telephone, not just at the extension you called.

Blind transfer

While on a call, you can transfer a call directly without notifying the desired extension:

Press XFER on the telephone base.

Press the one-touch EXT 1-0

key for the for thefor the

desired extension.

-OR-

Press

or to scroll to the desired extension, thento scroll to the desired extension, then

Transfer to: Handset 1

Handset 2 Handset 3

press MENU/ENTER.

3. The current line is put on hold. The destination handset

rings and the call is answered by pressing L 1-L 4. You hear a short tone from the telephone base. The outside

Calling 1:Handset 1

Hold Line1

call is automatically transferred to the desired extension.

4. Put the corded handset on the telephone base or press

SPEAKER to hang up.

-OR-

You can resume the call by pressing the corresponding flashing line key LINE 1-LINE 4 before the desired extension answers the call.

You hear a beep tone every 30 seconds when a transferred call has not been answered (To turn off the reminder beep, see Hold reminder on page 21).

NOTES:

If the desired extension does not answer the intercom call within one minute, the extension rings as

1. an incoming call to remind the extension user.

If the outside call is put on hold for 10 minutes, it is automatically transferred to the auto attendant.

The telephone base returns to idle mode.

Transfer a call and speak to the receiving party

You can transfer a call and speak to the receiving party before completing the transfer while on a call:

Press XFER on the telephone base.

Press the one-touch EXT 1-0

key for the desired extension. for the desired extension.for the desired extension.

Telephone base operation

Call transfer

-OR-

Press press MENU/ENTER.

3. The current line is put on hold. The destination extension rings and the call is answered. You can announce the

or to scroll to the desired extension, thento scroll to the desired extension, then

Transfer to:

Handset 1 Handset 2 Handset 3

call. There is an intercom call between the corded handset and the extension.

4. Put the corded handset on the telephone base or press

SPEAKER to hang up. The outside call is

automatically transferred to the desired extension.

-OR-

Intercom 00:00:28

You can resume the call by pressing the corresponding

flashing line key LINE 1-LINE 4 before the desired

Hold Line 1

extension answers the call.

You hear a beep tone every 30 seconds when a transferred call has not been answered (To turn off the reminder beep, see Hold reminder on page 21).

NOTES:

If the desired extension does not answer the intercom call within one minute, the extension rings as

1. an incoming call to remind the extension user.

If the outside call is put on hold for 10 minutes, it is automatically transferred to the auto attendant.

2. The telephone base returns to idle mode.

Answer a transferred call

When you hear a short intercom ring from the telephone base:

Lift the handset to intercom with an extension. You can talk privately with the extension before picking up the outside call that is on hold. Press the blinking LINE 1-LINE 4 when you are ready to talk to the outside call.

Other options for answering the transferred call:

•

To answer using the telephone base speakerphone, press

SPEAKER

before pressing LINE 1-LINE 4.

To answer handsfree using the corded headset, press HEADSET before

•

pressing LINE 1-LINE 4.

To answer handsfree using the cordless headset, press ON/OFF on the

•

headset before pressing LINE 1-LINE 4.

Telephone base operation

Push to talk (PTT) intercom

You can directly broadcast messages to the speakerphone of any extension. The extension you called can respond by pressing the INT key to begin a twoway communication. Any registered cordless handset/deskset can make PTT calls with each other or with the telephone base. Up to five pairs of PTT calls can be maintained at a time.

PTT to a single device

1. When the system is idle, press and hold the one-touch

EXT 1-0 key of the destination party. When the connection is made, both the caller and the destination party hear two beeps. The telephone base screen shows PTT to: X:Handset X Release PTT key to stop (X represents the extension number [1-0], Handset X represents the handset name) or PTT to: X:Deskset X Release PTT

key to stop (X represents the extension number [1-0], Deskset X represents the deskset name).

2. Speak into the base speakerphone while continuing to hold down the one-

touch EXT 1-0 key. Your voice is broadcast to the desired extension.

3. Release the one-touch EXT 1-0 key after speaking. There is a three-second PTT wait state with -MUTE slowly flashing on the screen and the MUTE indicator flashing. During the PTT wait state, if necessary, you can press and hold the previous one-touch EXT 1-0 key or the INT/PTT ALL key to continue speaking into the base speakerphone.

4. The destination party can now respond (see Answer a PTT call in the SynJ SB67108 handset manual or SynJ SB67148 deskset manual).

PTT to: 1:Handset 1 Release PTT key to stop

PTT to: 1:Handset 1

-MUTE

INT/PTT ALL

PTT to all devices

1. When the telephone base is idle, press and hold the INT/PTT ALL key to automatically activate the speakerphones of all the extensions. Both the caller and the destination parties hear two beeps.

2. Speak into the base speakerphone. Your voice is broadcast to all extensions. Release the INT/PTT ALL key after speaking. There is a threesecond PTT wait state with -MUTE slowly flashing on the screen and the MUTE indicator flashing. During the PTT wait state, if necessary, you can press and hold the INT/PTT ALL key to continue speaking into the base speakerphone.

3. Any extension can reply. The first extension to reply will either convert the call into a normal intercom call with the caller or start a new PTT call. See Answer a PTT call in the SynJ SB67108 handset manual or SynJ SB67148 deskset manual.

Telephone base operation

Push to talk (PTT) intercom

Answer a PTT call

1. When you hear two beeps, the screen displays PTT from: X:Handset X (X represents the extension number [1-0], Handset X represents the handset name), or PTT from: X:Deskset X (X represents the extension number [1-0], Deskset X represents the handset name).

2. Press INT to convert the call into a normal intercom call with that extension.

-OR-

Respond with a new PTT call. Wait for the end of the three-second PTT wait

state (the screen changes to idle mode). To respond with the telephone base, see PTT to a single device or PTT to all devices on the previous page. To respond with a handset, see Answer a PTT call in the SynJ SB67108 handset manual or SynJ SB67148 deskset manual.

NOTE: If the PTT call is sent to all handsets, an intercom call is established with the first

person who presses INT.

Convert a PTT call to an intercom call

You can convert the PTT call to a two-way intercom call on the called telephone base.

1. Press INT on the called extension to convert the call to a two-way intercom call.

2. Optionally, put the corded handset on the telephone base or press

SPEAKER to end the intercom.

End a PTT call

Press EXIT to end the incoming PTT call. •

Caller ID

About caller ID

This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. Caller ID information might not be available for every incoming call. Callers may intentionally block their names and/or telephone numbers.

This product can provide information only if both you and the caller are in areas offering caller ID service and if both telephone service providers use compatible equipment.

Information about caller ID with call waiting

Caller ID with call waiting lets you see the name and telephone number of the caller before answering the telephone, and while on another call.

There are fees associated with caller ID services. In addition, this service might be called by different names (such as caller ID with visual call waiting) by different telephone service providers and might not be available in all areas.

It might be necessary to change telephone service to use this feature. Contact your telephone service provider if:

-----Line 1----CHRISTINE SMITH

888 722 7702

•

You have both caller ID and call waiting, but as separate services (you might need to combine these services).

•

You only have caller ID service, or only call waiting service.

•

You do not subscribe to caller ID or call waiting services.

NOTES:

You can use this telephone with regular caller ID service, or you can use this telephone’s other

1. features without subscribing to caller ID or caller ID combined with call waiting service.

The format of telephone numbers displayed depends on the home and local area codes you set

2. (See Area codes on page 20 for explanations and instructions on area code settings).

Caller ID

Caller ID Information

How the caller ID information (call log) works

The telephone stores caller ID information for the last 50 incoming calls in the telephone base. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls.

Each extension has independent caller ID information. Deleting the caller ID information on any one extension does not affect the caller ID information on other extensions.

If you answer a call before the information appears on the screen, it does not show in the caller ID information.

Review the caller ID information to determine who called, to easily return the call, or to copy the caller’s name and number into your directory.

NEW CALL indicator turns on and XX Missed call(s) appears if there are new call log entries (including new or missed calls).

The time and date of the call and the caller’s name and telephone number are included in the display.

Caller ID information appears on the screen as the telephone rings, or until the caller hangs up, or until the call has been answered at another extension, or until the call ends.

If you subscribe to caller ID service, this phone automatically resets the time and date each time new call information is received. You can also set the time and date yourself (see Set date and time on page 21).

*:Base 3 Missed calls 11:30PM 12/31

Caller’s name

Caller’s number

Time of call

CHRISTINE SMITH 888 722 7702 5:30PM 8/9 new

ENTER=Add

Appears when the call is new or missed.

Add to directory

Date of call

Screen display of the telephone base

NOTES:

1. The caller ID information might not be available for every incoming call. Callers might intentionally block their names and/or telephone numbers.

2. Each entry can store up to 32 digits for the telephone number and 16 characters for the name. If the telephone number has more than 16 digits but less than or equal to 24 digits, only the last 17 digits appear. If the telephone number has more than 24 digits, only the 8th to 24th digits (17 digits) appear. In order to view the entire number, you must first save the entry to the directory (see page 66). For instructions on viewing the digits, see page 64. If the telephone number has more than 32 digits, it is not saved or shown in the call log.

Caller ID

Caller ID operation

Memory match

If the incoming telephone number is an exact match with a telephone number in your directory, the name that appears on the screen matches the corresponding name in your directory.

For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory.

NOTE: The number you see on your caller ID is in the format from the telephone service

provider. It usually delivers 10-digit telephone numbers (area code plus telephone number). The telephone system ignores the area code when searching for a match and displays the name of the first corresponding number from the directory.

Missed (new) calls indicator

When the telephone base is in idle mode and has new or missed calls, its screen shows XX Missed call(s).

All new or missed entries are counted as missed calls. Each time you review a call log entry with the icon new, the number of missed calls decreases by one. When all the entries in the caller ID information become old (have been reviewed), the system removes the missed calls alert from the display, and the NEW CALL indicator turns off.

Review the caller ID information

When the telephone is idle, press CALL LOG.

-OR-

When the telephone is idle, press MENU

/ENTER.

Press or to scroll to Call log. Press MENU/ENTER.

2. Press or to review the caller ID information. The call log entries are stored in reverse chronological order starting with the most recent entry.

3. To exit without making changes, press EXIT.

CHRISTINE SMITH 888 722 7702 5:30PM 8/9 new

*:Base 0 Missed calls 6:00PM 8/9

View dialing options

Although the incoming call log entries have 10 digits (the area code plus the seven-digit number), in some areas, you may need to dial the seven digits only, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You can change and store the number of digits that you dial in the call log.

While reviewing the call log, press # (pound key) repeatedly on the telephone base to show different dialing options for local and long distance numbers before dialing or saving the telephone number in the directory.

CHRISTINE SMITH 888 722 7702 12:00PM 1/1

ENTER=Add

722 7702

1 722 7702

888 722 7702

1 888 722 7702

Press #

Dial a call log entry

When in the call log, press

Lift the handset or press

or to browse the number you wish to call.

SPEAKER.

-OR-

To override automatic line selection, press LINE 1-LINE 4 for the desired

line, then lift the handset.

Delete entries

Delete a call log entry:

When in the call log, press

or to browse to the

number you wish to delete.

Press REMOVE to delete the shown entry from the

2. caller ID history.

Delete all call log entries:

When the telephone is idle, press CALL LOG.

-OR-

When the telephone is idle, press MENU/ENTER. Press

or to scroll to Call log. Press MENU/ENTER.

2. Press REMOVE. The screen displays Delete all calls? Press SKIP to clear all entries in the caller ID history or press REP to exit and leave all entries in the caller ID history intact.

3. To exit without making changes, press EXIT.

Call log 3 missed calls

REMOVE=Delete all

Delete all calls?

<=No >=Yes

Deleted

Caller ID

Caller ID operation

Save a call log entry to the directory

When in the call log, press

The screen displays ENTER=Add. Press MENU/ENTER.

When the telephone number appears,telephone number appears, number appears,

Press the dial pad keys to add digits (page 57).

•

Press REMOVE to erase a digit.

•

Press and hold REMOVE to erase all digits.

•

Press

REP or SKIP to move the cursor to the left

or right.

4. Press MENU/ENTER to move to the name.

Press the dial pad keys to add characters (page 57).

•

Press REMOVE to erase a character.

•

Press and hold REMOVE to erase all characters.

•

Press REP or SKIP to move the cursor to the left

• or right.

Press 0 once to enter a space.

•

5. Press MENU/ENTER to save the new directory entry. There

is a confirmation tone. The name and the telephone number appear.

If the entry is already saved in the directory, the screen display remains

• the same and waits for more editing.

If there is no caller ID information, you hear an error tone. The number

• cannot be saved.

-OR-

or to browse the desired number to save.

CHRISTINE SMITH 1 888 722 7702 12:00PM 1/1

Enter phone #: 18887227702

Enter name: CHRISTINE SMITH

CHRISTINE SMITH 1 888 722 7702

ENTER=Add

ENTER=Next

ENTER=Save

To exit without making changes, press EXIT.

NOTE: You will need to change how a caller ID number is dialed if the entry does not appear in the correct format. Caller ID numbers might appear with an area code that might not be necessary for local calls, or without a 1 that might be necessary for long distance calls (see View dialing options on the previous page for more information).

Caller ID

Reasons for missing caller ID information

There are also occasions when other information or no information shows for various reasons:

On-screen message Reason

Private caller

Unknown caller

The caller prefers not to show the telephone number and name.

Your telephone service provider cannot determine the caller’s name and telephone number. Calls from other countries may also generate this message.

Answering system

Answering system and voicemail

Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s voicemail (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

•

If you turn on the COVM feature (See COVM on page 49 for more information) and the COVM icon displays on the base screen, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by a security code or PIN.

•

To listen to messages recorded on your digital answering system, press

(Messages) on the telephone base (page 74).

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service. You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

*: Base 0 Missed calls 2:43PM 1/13 COVM COVM

Answering system

Setting your system to automatically answer calls

Use this feature to separately set each of the four lines to automatically answer incoming calls in two different ways.

General mailbox (gen MB only):

The called line rings on every extension for each incoming call. If there is no answer, the caller is prompted to leave a message in the general mailbox, which a person at any handset can review. The general mailbox stores incoming messages, memos, and two-way conversations (see Answering

system operation on pages 74-78 for more information).

Auto attendant (auto att):

The called line for each incoming call flashes on every extension, but does not ring. Instead, the auto attendant answers. The caller can specify an extension or leave a general mailbox message. When the auto attendant directs a call to an extension but it is not answered, the auto attendant prompts the caller to leave a message for that extension or try another extension.

Each auto attendant can answer only one call at a time. You might want to turn on additional auto attendants in your system so that even when a call on one line is being answered, a second auto attendant can answer another ringing line. You can designate up to four auto attendants in your system (see Auto attendant operation on pages 71-73 for more information.)

No answer:

You can disable automatic answering on any of the telephone lines.

An example of a 2-line answering system setup

If you have two phone lines and two or more extensions and you wish to use the auto attendant, then configure both lines to use the auto attendant. Then, if a call comes in while one line is busy, it will still be answered by the auto attendant.

Line 1: Auto attendant (2 rings)

Line 2: Auto attendant (2 rings)

Answering system

Setting your system to automatically answer calls

An example of a 4-line answering system setup

If you have four phone lines and many extensions, you can set up the auto attendant to answer up to three simultaneous calls. You can set up the fourth line to ring as a private direct line to a single extension by excluding all others in the Ring group (page 17).

Line 1: Auto attendant (2 rings)

Line 2: Auto attendant (2 rings)

Line 3: Auto attendant (2 rings)

Line 4: General mailbox (4 rings, all but one extension excluded)

Select the answer mode

When the telephone is idle, press ANSWER ON for the desired line.

Press (Ans->Gen MB only, Ans->Auto att, or No answer). Press MENU/ENTER to select the mode. To exit without making changes, press EXIT.

or to scroll to the desired answer mode

Ans->Gen MB only

Ans->Auto att No answer Setup

Answering system capacity

You can record up to five new announcements to have different announcements for each line. Each announcement can be up to two minutes.

Auto attendant and general mailbox announcements both require system memory to record, so we suggest recording brief announcements in order to leave more space for messages.

The maximum recording time of all handsets and base is 180 minutes. The actual recording time depends on individual message characteristics. Individual messages can be up to three minutes. Messages remain available for review until you delete them.

If the system memory is full, the screen displays Message full, and you cannot record new messages until old ones have been deleted. Check remaining system space frequently to maintain availability of space for incoming messages.

NOTE: You cannot record an announcement when the telephone system is out of space.

You will hear a two-beep alert tone and voice prompt “Memory is full.” Please refer to

Remaining space on page 34.

Answering system

Auto attendant operation

Turn the auto attendant on

When the telephone is idle, press ANSWER ON for the desired line to

1. set up.

Press

or to scroll to Ans->Auto att.

MENU/ENTER to turn on the auto attendant. The current auto

attendant announcement plays. The screen displays Auto Attendant

ON Play announcement with voice prompt “Hello, this is automatic attendant,” and then the idle screen appears.

-OR-

Press

MENU/ENTER to turn off the auto attendant feature for that line.

or to scroll to No answer to turn the auto attendant off. Press

To exit without making changes, press EXIT.

NOTES:

The auto attendant only answers outside calls.

The auto attendant does not answer calls when that line is in use.

You can press VOL+ or VOL- to adjust the announcement playback volume.

Using the auto attendant

When you set a line to be an auto attendant, it automatically picks up the ringing line after the number of rings you programmed (see Number of rings on page 29), and plays your selected auto attendant announcement.

*:Base 3 Missed calls 11:30PM 12/31 AuAt

While the line silently rings, and while the auto attendant is answering and directing a call, the line indicator flashes (page 40). To interrupt the auto attendant, press the flashing line indicator LINE 1-LINE 4 on the telephone base or L 1-L 4 on a cordless handset to talk to the caller on that line. You can also allow the auto attendant to answer the incoming call while you make a new call on another line.

When a caller enters a correct extension number, the auto attendant transfers the call to that extension and announces to the caller, “Please wait.” If the called extension does not answer, the caller is prompted to try another extension or leave a message in a private mailbox for the last attempted extension. The auto attendant attempts to transfer the call up to five times.

Answering system

Auto attendant operation

If the caller enters an extension number plus the # (pound key) after hearing the announcement, the auto attendant transfers the call to the

specified extension. If the call is not picked up after five rings, the caller hears “No one is available to answer the call. To leave a message, press 1. To call another extension, press 2. To call the operator, press star,” and waits five seconds for another entry from the caller. If the caller still hasn’t entered an extension number after hearing this message three times, the auto attendant forwards the call to the general mailbox to leave a message.

If the caller enters an invalid extension number, the auto attendant

announces, “Please wait. This number is not assigned. To leave a message,

press 1. To call another extension, press 2. To call the operator, press star.”

If the caller enters the

(star key) plus the # (pound key), the auto

attendant announces ”Calling the operator,” and then transfers the call to the telephone base.

If the caller enters the remote access code while hearing the announcement, the auto attendant stops playing the announcement and the

caller can remotely access the general mailbox (See Remote access on page 79 for information).

If the caller does not enter any number after hearing the announcement,

the auto attendant announces three times “Hello, this is auto attendant. Please enter your party’s extension, followed by pound (#). If you are using a rotary telephone, please stay on the line. For a company directory, dial star twice.” Then the auto attendant transfers the call to the general mailbox for

the caller to leave a message.

Using multiple auto attendants

Use this feature to set one or more telephone lines to act as auto attendants when the primary auto attendant is turned off or busy.

An auto attendant is busy when someone at that extension is doing any of the following:

dialing from the directory or call history

• using any of the lines to make or answer a call

• when the answering system is recording a message

•

*:Base 0 Missed call 08:00AM 12/30 AuAt AuAt

at that extension

You can choose a particular telephone line to always be the primary auto attendant by setting that line to have the shortest auto attendant pickup delay (number of rings) and setting the other auto attendants to have longer pickup delays (more rings). If the auto attendant pickup delays are the same, incoming calls are distributed randomly to the auto attendants.

Answering system

Auto attendant operation

Auto attendant flow chart

AA answers and plays

outgoing announcement

Incoming

call

Caller dials

and #

AA sends

call to the

telephone

base

Caller dials

extension

number

and #

AA calls

extension

Person

answers call?

Caller

enters another

extension

or records a

message

Caller dials

remote

access

code

Answering

system remote

access

Yes

No caller

input

General mailbox

records

message

Normal call

Answering system

Answering system operation

Set general delivery mailbox to answer

When the telephone is idle, press ANSWER ON for

1. the desired line.

Press

3. The current mailbox announcement plays. The screen displays General Mbox ON Play announcement, and then it returns to the idle screen.

-OR-

To exit without making changes, press EXIT.

or to scroll to Ans->Gen MB only.

MENU/ENTER. The ANSWER ON indicator turns on.

NOTE: While previewing the announcement, you can adjust the volume by pressing VOL+ or

VOL-. If you do not want to hear the announcement, press EXIT.

Ans->Gen MB only Ans->Auto att No answer Setup

General Mbox ON Play announcement 00:09

Incoming messages

This telephone also accepts COVM recorded by your telephone service provider which you subscribe to for voicemail service (page 49).

New message indication

The

(Messages) indicator on the telephone

base flashes when there are new or missed messages and memos in the general mailbox.

Message playback

From the telephone base, you can play the messages in both the general mailbox and handset/deskset mailboxes.

If you have new messages, you hear only the new messages (in chronological order). If there are no new messages, the system plays back all the messages (in chronological order).

When playback begins, the total number of messages is announced. Before each message, you hear the date and time of the recording. After the last message, you hear “End of the messages.”

To listen to messages in the general mailbox:

1. While the telephone is idle, press (Messages) on the telephone base.

2. The system announces the number of new or missed messages in the general mailbox.

Answering system

Answering system operation

3. Press MENU/ENTER to select Play all to listen to all messages. Press REP to repeat the current message; press REP twice to listen to the previous message. Press

SKIP to move to the next message. You hear two beeps

2 New messages Play all

> Deliver Delete all old

at the end of each message playback.

4. Playback ends after playing all the messages, and then returns to the previous menu.

12:57 PM 03/06 <= Message 1 =>

5. Press (Messages) again to end the message playback at any time.

To listen to messages in the handset/deskset mailbox:

When the telephone is idle, press

Press the one-touch EXT 1-0 key for the destination extension mailbox.

Use the dial pad to enter the four-digit remote access code of the extension. Use REMOVE to backspace and delete a digit. Then press

Go to Steps 2-5 in the To listen to messages in the general mailbox

MENU/ENTER.

(Messages) on the telephone base.

1 New messages Play all

> Deliver Handset anncemnt

section on the previous page.

Options during playback

When a message is playing, you can adjust the playback volume, skip, repeat, or delete the message.

When a message is playing on the telephone base:

•

Press VOL+ or VOL- to adjust the message playback volume.

•

Press

•

Press REP to repeat the current message. Press twice to hear the previous

SKIP to skip to the next message.

message.

•

Press REMOVE to delete the message. The system announces “Message deleted.”

•

Press (Messages) to stop playback.

Delete all old messages

Use this feature to only delete old (reviewed) messages. You cannot delete new messages until you review them. You cannot retrieve deleted messages.

Delete all old messages in the general mailbox:

1. When the telephone is idle, press (Messages) on the

telephone base.

2 New messages Play all Deliver >

Delete all old

Answering system

Answering system operation

2. Press or to scroll to Delete all old. Press MENU/ENTER.

3. The screen displays Delete all old messages? <=No >=Yes. Press REP to cancel this operation to return to the previous

Delete all old messages?

<=No >=Yes

menu, or press SKIP to remove all old messages from the general mailbox.

All deleted

Delete all old messages in the handset/deskset mailbox:

When the telephone is idle, press

Press the one-touch EXT 1-0 key for the destination extension mailbox.

Use the dial pad to enter the four-digit remote access code of the extension. Use REMOVE to backspace and delete a digit. Then press

Press

The screen displays Delete all old messages? <=No >=Yes. Press

or to scroll to Delete all old. Press MENU/ENTER.

REP to cancel this operation to return to the previous

menu, or press SKIP to remove all old messages from the

(Messages) on the telephone base.

MENU/ENTER.

3 New messages To general MBox Fast answer mode

Delete all old

handset mailbox.

NOTE: If there are any new or missed messages in the general mailbox, the

(Messages) indicator still flashes after you delete all old messages.

Transfer message

When a message is playing in the general mailbox or handset mailbox, you can transfer the message to a single extension, all extensions or the telephone base.

When a message is playing on the telephone base:

1. Press XFER on the telephone base.

2. Press or to scroll to an extension, all extensions or the telephone base, then press MENU/ENTER.

-OR-

Press the one-touch EXT 1-0 key on the telephone base. The message is automatically transferred to the desired extension.

A copy of the message automatically transfers to the desired extension, all extensions or the telephone base. The general mailbox retains the original copy of the message.

Answering system

Answering system operation

Record and deliver memos

Memos are messages you record into the general mailbox or handset mailbox at the telephone base. You can save, play back, and delete them like incoming messages. You can record a memo as a reminder to yourself, or send a message to other extensions using the answering system.

To record a memo in the general mailbox, then deliver it:

1. When the telephone is idle, press (Messages) on the

telephone base.

2. Press or to scroll to Deliver. Press MENU/ENTER.

3. Press or to scroll to select the telephone base or a desired registered extension, or select all the registered extensions.

4. Press MENU/ENTER. The system announces “Record after the tone. Press stop when you are done.” There is a reminder beep. The timer starts counting.

5. Press MENU/ENTER again to stop recording. The timer stops and the recorded memo automatically plays back. The screen displays 1=Change 2=OK.

6. Press 1 to record that memo again.

-OR-

Press 2 to save the memo and send it to the extension

you selected. The system announces “Message transferred to mailbox X,” and then returns to the previous menu or memo.

-OR-

To exit without making changes, press EXIT.

2 New messages Play all Deliver

> Delete all old

*:Base 1:Handset 1

2:Handset 2 #:All

Record message

ENTER=Start

Record message 00:32

ENTER=Stop

Play message 00:09

1=Change 2=OK

Msg. transferred to mailbox

To record a memo in the handset/deskset mailbox, then deliver it:

When the telephone is idle, press

Press the one-touch EXT 1-0 key for the destination extension mailbox.

Use the dial pad to enter the four-digit remote access code of the extension. Use REMOVE to backspace and delete a digit. Then press

Go to Steps 2-6 in To record a memo in the general mailbox,

MENU/ENTER.

(Messages) on the telephone base.

2 New messages Play all

Deliver Handset anncemnt

then deliver it above on this page.

Answering system

Answering system operation

Play back a memo

Play memos the same way as normal messages (see Message playback on page 74).

Set general delivery mailbox to not answer

When the telephone is idle, press ANSWER ON for the desired line.

Press

or to scroll to No answer. Press MENU/ENTER.

Disable the answering system

When the telephone is idle, press ANSWER ON for the desired line to disable.

Ans->Gen MB only Ans->Auto att

No answer Setup

Press

or to scroll to No answer. Press MENU/

ENTER to prevent the answering machine from answering calls on that line.

-OR-

To exit without making changes, press EXIT.

Answering system

Remote access

Use this feature to reach your answering system remotely by dialing your telephone number from any touch-tone telephone.

To remotely reach the answering system:

1. Dial your telephone number from any touch-tone telephone.

2. When the system answers, enter the four-digit remote access code (0000 is the default code; see page 32 to change it).

The system automatically announces the number of messages (new and/or

old) if there are any, and then begins to play them.

3. You can also enter the following remote commands.

Remote commands:

1 3

6 7

4. Hang up to end the call and save all undeleted messages.

Cut out the remote access wallet card at the back of this user’s manual for quick reference.

NOTES:

1. If you do not enter a valid remote access code, the answering system answers the call as usual and all the voice and digits entered will be recorded as messages stored in your general mailbox.

2. If you do not enter any remote access code, the answering system announces “Thank you for calling,” and the call ends.

3. When there is no new message or all the new messages are played during remote access, you hear a help menu listing all features and commands. If there is no command after the help menu is played three times, the call ends automatically.

4. If the memory is full, you hear a two-beep alert tone and the answering system announces,

“Memory is full.” The telephone base screen displays Message full. and you cannot record

Press to play to all messages.

Press to delete the current message (during playback).

Press to repeat the current message (during playback).

After you hear “Repeat” and within five seconds, press 4 again to listen to the previous message (during playback).

Press to stop and return to the remote commands (during playback).

Press to skip to the next message (during playback).

Press to transfer the current message (during playback).

Press to end the call.

Answering system

Remote access

new messages until old ones have been deleted. Check the system remaining space (page 34) frequently to maintain availability of space for incoming messages.

5. If you press 4 within five seconds of each message playback start, the previous message plays

instead of repeating the current message.

Cordless headset

Cordless headset operation

The AT&T compatible DECT 6.0 cordless headset (AT&T model TL7600) functions as an extension of the telephone base. The cordless headset cannot be used for PTT calls. It cannot initiate an intercom call, but can receive one if it is called by the telephone base, a handset or a deskset. To register and deregister a TL7600 headset to the SynJ SB67138 telephone base, please refer to pages 12-13. To view the TL7600 manual, visit our website at

www.telephones.att.com, or call 1 (888) 915-2007.

In Canada, dial 1 (866) 288-4268.

Cordless headset extension number

The cordless headset is always assigned extension number 0 regardless of how many handsets are registered.

By pressing the ON you can see the extension base screen.

/OFF button on the cordless headset,

icon on the telephone

Line1 00:00:05

Switch between corded or cordless handset, telephone speakerphone and cordless headset

Use the following instructions to switch between the telephone base components (corded handset, speakerphone, corded headset and cordless headset). You must use the intercom system (page 50) to switch between the base and the cordless handsets.

To switch from corded handset, corded headset, or speakerphone to cordless headset:

During a call, press the ON

/OFF button on the

cordless headset.

To switch from cordless headset to corded handset, corded headset, or speakerphone:

During a call, lift the corded handset, or press HEADSET, or press

SPEAKER on the telephone base.

Appendix

Telephone base display screen messages

All deleted All devices

deregistered Aux In Device

Playing Auto Attendant ON

Play announcement

Busy

Calling alert # Calling

X:Deskset X Calling

X:Handset X Call log empty Cordless headset

registered COVM reset Deleted Deregister all

devices?

Deregistering

Deskset registered Device connected to

the headset jack will be used for M.O.H.

Directory empty Directory

No items stored Ended General Mbox ON

Play announcement Handset registered

All old messages in the general mailbox are erased.

The cordless handsets, desksets and cordless headset deregistration was successful.

Audio device connected with the telephone base is playing for M.O.H. review.

Auto attendant is on and the selected announcement plays.

Failed intercom or conference call (there are already two cordless handsets being used).

The alert call number is dialing out.

The telephone base is starting an intercom call with a deskset.

The telephone base is starting an intercom call with a cordless handset.

There are no entries in the caller ID history.

The cordless headset registration was successful.

COVM feature is reset.

A call log entry, a redial number or a directory entry was deleted.

All registered devices will be deregistered from the telephone base.

The telephone system is deregistering all the cordless handsets and cordless headset from the telephone base.

The deskset registration was successful.

Audio device connected to the AUX IN jack at the base is for music on hold feature.

There are no directory entries.

There is no directory entry when you press DIR for chain dialing.

You have just ended a call.

General mailbox is on and the selected announcement plays back.

The cordless handset registration was successful.

Appendix

Telephone base display screen messages

------Line X-----Incoming call

Intercom to:

Line X

Memory is full

Message full

Msg. transferred to mailbox X

No Device is connected to the headset jack at base

No device registered

No items stored M.O.H. currently in

use. Please try again later.

Please enter another access code.

Please set the alert #

Press SPKR to confirm the alert call

PTT To: X:Deskset X Release PTT key to stop

PTT To: X:Handset X Release PTT key to stop

There is an incoming call.

You have started the intercom process, and need to enter the number of the handset you wish to call.

The telephone line X is in use.

The directory is full. You cannot save new entries unless you delete some current entries.

The system memory is full. You cannot record new messages unless you delete some old messages.

A message is transferring from the general mailbox to a particular private mailbox.

There is no audio device connected to the AUX IN jack at the telephone base.

There are no handsets or headsets registered to the base to deregister.

The redial list is empty.

You cannot record or playback music on the telephone base while a call is listening to the current hold music.

The access code you are trying to save already exists in the system.

You are trying to confirm the alert number or set the notify alert on or off before you set the alert number.

Press the telephone base speakerphone to call the alert call number.

You are using push to talk (PTT) intercom feature to call Deskset X. Release the one-touch EXT 1-0 key to complete ato complete a one-way conversation.

You are using push to talk (PTT) intercom feature to call Handset X. Release the one-touch EXT 1-0 key to complete ato complete a one-way conversation.

Appendix

Telephone base display screen messages

Recorded M.O.H. reconnect. Aux In Device reset source.

Registering new device...

Registration failed

Sorry, this mailbox is being used.

Speed dial X No number

The system is busy. Please try again later.

This is your mailbox.

To use headset, turn off M.O.H. or reset source.

Users in mailbox. Please try again later.

Transfer to:

(For systems with two or more handsets/desksets)

XX Missed calls

Unplug the audio device from the AUX IN jack at the telephone base while the M.O.H. source is set to Aux In Device.

A cordless handset, a cordless headset, a deskset or a repeater is registering to the telephone base.

The handset or headset registration failed.

You cannot access a mailbox that is being used.

You cannot initiate a speed dial without a telephone number stored in that speed dial location.

The system resources are all occupied.

You cannot transfer a message to the telephone base general mailbox.

You cannot use a corded headset while the M.O.H. source is from an audio device. You should change the M.O.H. source setting before using a corded headset.

You cannot access a private mailbox in use. You should try again later.

You have started the intercom process and need to enter the number of the handset or desksets you wish to call.

There are new calls in the caller ID history.

Appendix

Maintenance

Taking care of your telephone

Your telephone base contains sophisticated electronic parts, so you must treat it with care.

•

Avoid rough treatment.

•

Place the corded handset down gently.

•

Save the original packing materials to protect your telephone base if you ever need to ship it.

Avoid water

You can damage your telephone base if it gets wet. Do not use the corded handset in the rain,

•

or handle it with wet hands. Do not install the telephone base near a sink, bathtub or shower.

Electrical storms

Electrical storms can sometimes cause power surges harmful to electronic equipment. For

•

your own safety, take caution when using electric appliances during storms.

Cleaning your telephone

Your telephone base has a durable plastic casing that should retain its luster for many years.

•

Clean it only with a soft cloth slightly dampened with water or a mild soap.

Do not use excess water or cleaning solvents of any kind.

•

Remember that electrical appliances can cause serious injury if used when you are wet or standing in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the unplugged cords.

Appendix

Important safety information

This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

Safety information

•

Read and understand all instructions in the user’s manual. Observe all markings on the product.

•

Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock from lightning.

•

Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances, a spark may be created when the adapter is plugged into the power outlet, or when the handset is replaced in its cradle. This is a common event associated with the closing of any electrical circuit. The user should not plug the phone into a power outlet, and should not put a charged handset into the cradle, if the phone is located in an environment containing concentrations of flammable or flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could create a fire or explosion. Such environments might include: medical use of oxygen without adequate ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.

•

Do not use this product near water, or when you are wet. For example, do not use it in a wet basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid, unplug any line or power cord immediately. Do not plug the product back in until it has dried thoroughly.

•

Install this product in a protected location where no one can trip over any line or power cords. Protect cords from damage or abrasion.

•

If this product does not operate normally, see the Troubleshooting section on pages 93-99 of this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the Limited warranty section on pages 90-91. Do not open this product except as directed in your user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous voltages or other risks.

•

Replace backup battery only as described in your user’s manual (see page 9). Do not burn or puncture batteries — they contain caustic chemicals.

•

This power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, an underthe-table or cabinet outlet.

Caution: Use only the power adapter provided with this product. To obtain a

replacement, visit our website at

www.telephones.att.com or call

1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.

Appendix

Important safety information

Especially about cordless telephones

Electrical power: The telephone base must be connected to a working electrical outlet. The

•

electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.

Power adapter: The power adapter is intended to be correctly oriented in a vertical or floor

•

mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.

Precautions for users of implanted cardiac pacemakers

Cardiac pacemakers (applies only to digital cordless telephones):

Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:

Pacemaker patients

Should keep wireless telephones at least six inches from the pacemaker.

•

Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,

•

when it is turned ON.

Should use the wireless telephone at the ear opposite the pacemaker.

•

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless telephones.

Especially about telephone answering systems

Two-way recording: This unit does not sound warning beeps to inform the other party that the call is being recorded. To ensure that you are in compliance with any federal or state regulations regarding recording a telephone call, you should start the recording process and then inform the other party that you are recording the conversation.

SAVE THESE INSTRUCTIONS

Appendix

FCC part 68 and ACTA

This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US: AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request.

The plug and jack used to connect this equipment to premises wiring and the telephone network must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in the user’s manual.

The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your telephone service provider.

This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment connected to telephone line, ensure the connection of this equipment does not disable your alarm equipment. If you have questions about what will disable the alarm equipment, consult your telephone service provider or a qualified installer.

If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized agents. For repair procedures, follow the instructions outlined under the Limited Warranty.

If this equipment is causing harm to the telephone network, the telephone service provider may temporarily discontinue your telephone service. The telephone service provider is required to notify you before interrupting service. If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity to correct the problem and the telephone service provider is required to inform you of your right to file a complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment, operation, or procedures that could affect the proper functioning of this product. The telephone service provider is required to notify you if such changes are planned.

If this product is equipped with a corded or cordless handset, it is hearing aid compatible.

If this product has memory dialing locations, you may choose to store emergency telephone numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:

Remain on the line and briefly explain the reason for the call before hanging up.

Perform such activities in off-peak hours, such as early morning or late evening.

Industry Canada

Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference, including interference that may cause undesired operation.

The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical specifications were met.

The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.

This product meets the applicable Industry Canada technical specifications.

Appendix

FCC part 15

This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this telephone.

To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that can be safely absorbed by a user or bystander according to the intended usage of the product. This product has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear of the user. The telephone base shall be installed and used such that parts of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8 inches) or more. If you choose to use a clipping device, please make sure to only use the supplied AT&T belp clip.

This Class B digital apparatus complies with Canadian ICES-003.

Appendix

Limited warranty

The AT&T brand is used under license - any repair, replacement or warranty service, and all questions about this product should be directed to: In the United States of America, visit

www.telephones.att.com or call 1 (888) 915-2007. In Canada, call 1 (866) 288-4268.

1. What does this limited warranty cover?

The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase (“CONSUMER” or “you”) that the product and all accessories provided in the sales package (“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the PRODUCT operating instructions. This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada.

2. What will be done if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)?

During the limited warranty period, the manufacturer’s authorized service representative will repair or replace at the manufacturer’s option, without charge, a materially defective PRODUCT. If the manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive remedy. The manufacturer will return repaired or replacement products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

3. How long is the limited warranty period?

The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase. If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you or (b) the time remaining on the original one-year limited warranty; whichever is longer.

4. What is not covered by this limited warranty?

This limited warranty does not cover:

PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,

•

improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other liquid intrusion; or

PRODUCT that has been damaged due to repair, alteration, or modification by anyone other

•

than an authorized service representative of the manufacturer; or

PRODUCT to the extent that the problem experienced is caused by signal conditions, network

•

reliability or cable or antenna systems; or

•

PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or

•

PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or

•

PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to products used for rental purposes); or

•

PRODUCT returned without a valid proof of purchase (see item 6 below); or

•

Charges for installation or setup, adjustment of customer controls, and installation or repair of systems outside the unit.

Appendix

Limited warranty

5. How do you get warranty service?

To obtain warranty service in the United States of America, visit

www.telephones.att.com or call 1 (888) 915-2007. In Canada, call 1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a

check of the PRODUCT’s controls and features may save you a service call.

Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT under this limited warranty to you. Transportation, delivery or handling charges are prepaid. The manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, the manufacturer will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of products that are not covered by this limited warranty.

6. What must you return with the PRODUCT to get warranty service?

You must:

Return the entire original package and contents including the PRODUCT to the service

•

location along with a description of the malfunction or difficulty; and

•

Include a “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT model) and the date of purchase or receipt; and

•

Provide your name, complete and correct mailing address, and telephone number.

7. Other limitations

This warranty is the complete and exclusive agreement between you and the manufacturer of this AT&T branded PRODUCT. It supersedes all other written or oral communications related to this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.

State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province.

Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one year from date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall the manufacturer be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

Appendix

Technical specifications

RF frequency band

Channels

Operating temperature

Telephone base voltage

(AC voltage, 50/60Hz)

Telephone base voltage

(AC adapter output)

Headset jack

SynJ SB67138 small business system disclaimer range 980 feet

Open range test was performed by Wyle Laboratories, an independent commercial test facility. “Up to 980 feet” repeater range refers to the maximum open field range. Actual range may vary depending on intervening obstacles. Maximum operable range distances are based on all-indoor use.

DECT 6.0 digital technology

The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is achieved through a unique antenna design and advances in noise-filtering technology. An independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better in range competitions. Now calls can be taken in the basement, backyard and garage with exceptional sound quality.

1921.536MHz - 1928.448MHz

32°F - 122°F

0°C - 50°C

100Vrms - 240Vrms

8VDC @1000mA

2.5mm, 32-150ohm

Telephone operating range

This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and telephone base can communicate over only a certain distance — which can vary with the locations of the telephone base and handset, the weather, and the construction of your building.

Redefining long range coverage and clarity

This telephone base comes with two antennas that gives much better clarity and covers a longer range than before. For even greater range, add optional repeaters (AT&T model SynJ SB67128).

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer service, visit our website at www.telephones.att.com or call 1 (888) 915-2007. In Canada, dial 1 (866) 288-4268.

My telephone base doesn’t work at all.

•

Make sure the power cord is securely plugged in.

•

Make sure you plug the telephone line cord securely and firmly into the telephone base and the telephone wall jack.

•

Reset the telephone base. Unplug the electrical power. Wait approximately 15 seconds, then plug it back in. Allow up to one minute for the telephone base to reset.

•

Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•

You may need to purchase four AA alkaline batteries as backup battery to make the telephone base work in the event of a power failure. Please refer to Optional backup battery installation on page 9 in this user’s manual.

I cannot get a dial tone from the corded handset.

•

First try all the suggestions above.

•

Make sure you plug the handset cord securely and firmly into the HANDSET jack on the telephone base and the corded handset.

•

If the previous suggestions do not work, disconnect the telephone base from the telephone jack and connect to a different telephone. If there is no dial tone on that telephone either, the problem is in your wiring or local service. Contact your telephone service provider.

•

Your line cord might be malfunctioning. Try installing a new line cord.

I cannot dial out.

•

First try all the suggestions above.

•

Make sure you have a dial tone before dialing. The corded handset might take a second or two to connect the telephone base and produce a dial tone. This is normal. Wait an extra second before dialing.

•

Eliminate any background noise. Noise from a television, radio or other appliances might cause the telephone to not dial out properly. If you cannot eliminate the background noise, first try muting the corded handset before dialing, or dialing from another room by a cordless handset with less background noise.

•

If the other telephones in your building are having the same problem, contact your telephone service provider.

Appendix

Troubleshooting

My telephone base isn’t performing normally.

•

Make sure you plug the power cord securely into the telephone base. Plug the power adapter into a different working electrical outlet without a wall switch.

•

Reset the telephone base. Unplug the electrical power and remove all the batteries. Wait 15 seconds then plug the power adaptor back in and install the batteries again. Allow up to one minute for the telephone base to reset.

•

I get noise, static, or weak signals even when I’m near the telephone base.

•

If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems as a result of DSL interference. Please contact your DSL service provider for more information about DSL filters.

•

You may be able to improve the performance of your telephone base by installing your new telephone base as far as possible from any other existing corded or cordless telephone system that may already be installed.

•

Do not install this telephone base near a microwave oven or on the same electrical outlet. You might experience decreased performance while the microwave oven is operating.

•

If you plug your telephone in with a modem or a surge protector, plug the telephone base (or modem/surge protector) into a different location. If this does not solve the problem, relocate your telephone base or modem farther apart from one another, or use a different surge protector.

•

Relocate your telephone to a higher location. The telephone might have better reception in a high area.

•

If the other telephones in your building are having the same problem, contact your telephone service provider.

AT&T SB67138 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Getting started

Quick reference guide

Installation

Planning your system

Telephone base installation

To connect the corded handset and power adapter to the telephone base

To connect the telephone line cords to the telephone base

Optional backup battery installation

Expand your telephone system

Add and register handsets

To register a handset to your telephone base

Add and register desksets

To register a deskset to your telephone base

Add and register a cordless headset

To register a cordless headset to your telephone base

Deregister devices

Add a corded headset

To add a corded headset to the telephone base

Telephone base setup

Menu settings

Ringer volume

Volume control

Ringer tone

Ring group

Do not disturb (DND)

LCD contrast

Key tone

Language

Line selection

Set line mode

Area codes

Hold reminder

Set date and time

Music on hold (M.O.H.)

Auto attendant setup (for answering system)

Record announcement (auto attendant)

Record extension list

Number of rings (auto attendant)

Mailbox setup (for answering system)

Number of rings (general mailbox)

Record announcement (independent mailbox)

Select announcement

Mailbox setup (for general mailbox)

Set access code (remote code)

Call screening

Notify alert

Remaining space

Mailbox setup (for handset/deskset)

Fast answer mode

Handset/deskset announcement setup

Switch to general mailbox

Speed dial setup

Enter, edit or delete a speed dial number

Customer support

Screen icons, indicator tones and lights

Telephone base operation

Telephone base basic operation

Line indicators

Making a call

On hook dialing (predialing)

Using the speakerphone

Calling a speed dial number

Answering a call

Temporary ringer silencing

Last number redialing

Options while on calls

Volume control

Call waiting

Call privacy

Recording a call

Mute

Hold

Switching between lines

Join a call in progress

Chain dialing

Three-way conference calls