AT&T SB67070 Configuration Manual

®

Synapse

SB67070 SIP Gateway from AT&T

Configuration Guide

For Use with AT&T Business in a Box

®

Over IP Flexible Reach Service

Issue 1

February 20, 2012

TABLE OF CONTENTS

1 Introduction ..................................................................................................... 3

2 Special Notes.................................................................................................... 3

2.1 Emergency 911/E911 Services Limitations and Restrictions............................... 3

2.2 Special Notes/Unsupported SIP Features........................................................ 3

3 Overview ......................................................................................................... 4

3.1 SB67070 SIP Gateway Features.................................................................... 5

3.2 Tested Components .................................................................................... 5

3.3 Call Flow ................................................................................................... 6

4 Configuration Guide........................................................................................... 7

4.1 Software Version Compatibility ..................................................................... 7

4.2 Configuring Synapse for IP Flexible Reach Service ........................................... 8

4.2.1 Logging In to Synapse as Administrator................................................... 8

4.3 Configuring the SIP Gateway...................................................................... 10

4.4 Configuring the Dial Plan............................................................................ 12

5 Troubleshooting .............................................................................................. 14

5.1 Device Log............................................................................................... 14

5.2 General Troubleshooting Topics .................................................................. 15

Page 2 of 16

1 Introduction

This configuration guide provides instructions for configuring the Synapse Business Phone
System for AT&T Business in a Box
guide describes how to configure the Synapse SB67070 SIP Gateway for BIB over IP
Flexible Reach Service.Documents related to this configuration gu ide include:

 Synapse Installation Guide i17 or later
 Synapse Administrator’s Guide i15 or later

You can view and download these documents from www.telephones.att.com/synapseguides

®

(BIB) over IP Flexible Reach Service. Specifically, this

2 Special Notes

This section describes limitations and special considerations when using the Synapse
SB67070 SIP Gateway with the IP Flexible Reach Service.

2.1 Emergency 911/E911 Services Limitations and Restrictions

Although AT&T provides 911/E911 calling capabilities, AT&T does not warrant or represent
that the equipment and software (e.g., IP PBX) reviewed in this customer configuration
guide will properly operate with AT&T IP Flexible Reach to complete 911/E911 calls;
therefore, it is the Customer’s responsibility to ensure proper operation with its
equipment/software vendor.

While AT&T IP Flexible Reach services support E911/911 calling capabilities under certain
Calling Plans, there are circumstances when that E911/911 service may not be available, as
stated in the Service Guide for AT&T IP Flexible Reach found at

http://new.serviceguide.att.com

relocation of the end user’s CPE, use of a non-native or virtual telephone number, failure in
the broadband connection, loss of electrical power, and delays that may occur in updating
the Customer’s location in the automatic location information database. Please review the
AT&T IP Flexible Reach Service Guide in detail to understand the limitations and restrictions.

. Such circumstances include, but are not limited to,

.

NOTE: N11 (including 911) calls are not supported unless AT&T IP Flexible Reach Local
Service is ordered!!!

2.2 Special Notes/Unsupported SIP Features

 Passing Calling Number marked private
 T.38 Fax and Super G3 fax machines
 SIP Diversion information. Call forwarding is supported within the Synapse PBX. Caller

ID information for the forwarded call is not retained. The caller does not receive an
indication that the call was forwarded.

 Transferred calls will be looped through the Synapse IP PBX for the duration of the call

and will occupy two trunks. Synapse does not use SIP REFER to handle transferred
calls.

Page 3 of 16

3 Overview

This configuration guide assumes that your Synapse system is installed and that users are
able to make internal (Deskset to Deskset) calls. A Synapse System must include one of
more of the following devices:

 Desksets (SB67030/031 and/or SB67020 Desksets). The system supports up to 100

Desksets.

 Gateways. At least one Gateway must be installed. The system supports up to four

SB67010 PSTN Gateways, one SB67060 T1 Gateway, and one SB67070 SIP Gateway.
You can install any combination of Gateway models in a system, as long as you do not
exceed the supported number of each Gateway model.

For more information, see Figure 1: Sample Synapse System.

Figure 1: Sample Synapse System

Page 4 of 16

3.1 SB67070 SIP Gateway Features

 A LAN 10/100 BaseT Ethernet port connects to the existing Synapse network.
 A four-line LCD display with four hard keys provides status information, such as the

device IP address, and allows basic network configuration and firmware upgrades.

 Device configuration and system configuration, such as SIP Account information,

available through the Web User Interface (WebUI).

 Supports up to 16 simultaneous voice calls.
 Additional System features, including Direct Inward Dial (DID) and configurable dial

plan.

For more information about Synapse, visit http://telephones.att.com/smb

Figure 2: SB67070 SIP Gateway Front Panel

.

3.2 Tested Components

All Synapse Desksets and Gateways must be running the same software versions (2.0.0 or
later).

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