AT&T SB67035 User Manual
© 2014–16 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 3.1 02/16
AT&T SB67035 Deskset
User’s Guide
Synapse SB67035 Deskset User’s Guide
Preface ..............................................................................................................6
Additional Documentation .................................................................................................................................6
Topic Navigation ..................................................................................................................................................... 7
Text Conventions....................................................................................................................................................7
C
ONTENTS
Overview...........................................................................................................8
Synapse System Overview ................................................................................................................................. 9
Deskset Description............................................................................................................................................ 10
Deskset Hard Keys............................................................................................................................. 11
Deskset Idle Screen........................................................................................................................... 12
Modes of Operation ........................................................................................................................................... 13
Call Appearance Mode .................................................................................................................... 13
Line Appearance Mode.................................................................................................................... 14
Setting Your Password...................................................................................................................................... 14
Deskset Soft Keys................................................................................................................................................ 15
Deskset Status Indicators................................................................................................................................ 16
Call Indicators in Call Appearance Mode................................................................................................ 16
Call Indicators in Line Appearance Mode ............................................................................................... 17
Call Status Icons................................................................................................................................. 18
Call Status LEDs.................................................................................................................................. 19
Deskset Dial-Pad Entry..................................................................................................................................... 19
Using the Speakerphone.................................................................................................................................. 20
Using Help Screens............................................................................................................................................. 20
About the Auto Attendant .............................................................................................................................. 21
Caller Options ...................................................................................................................................... 21
AT&T DECT 6.0 Cordless Headset (Optional)......................................................................................... 22
Outgoing Calls...............................................................................................23
Active Call Screen............................................................................................................................................... 24
Predialing................................................................................................................................................................. 25
Live Dialing ............................................................................................................................................................. 26
Making a Call from a List................................................................................................................................. 27
Calling a Busy Extension ................................................................................................................................. 28
Making an Intercom Call.................................................................................................................................. 29
Calling a Restricted Number.......................................................................................................................... 30
2
Synapse SB67035 Deskset User’s Guide
Calling Restricted Numbers on Your Extension.................................................................. 30
Calling Restricted Numbers Using Another Extension .................................................... 31
Making Calls with a Cordless Headset ..................................................................................................... 31
Incoming Calls ...............................................................................................32
Incoming Call Screen......................................................................................................................................... 33
Incoming Call Indication .................................................................................................................................. 34
Incoming Calls in Line Appearance Mode ............................................................................. 35
Answering a Call.................................................................................................................................................. 35
Ignoring a Call....................................................................................................................................................... 36
Forwarding All Calls........................................................................................................................................... 36
Call Screening ....................................................................................................................................................... 37
Auto Answering.................................................................................................................................................... 38
Answering Direct Intercom Calls................................................................................................ 39
Answering Calls in the Call Queue............................................................................................................. 39
Answering Calls from Idle Mode................................................................................................. 40
Viewing the Queued Calls List..................................................................................................... 40
Call Management ..........................................................................................41
Call Management................................................................................................................................................. 42
Putting a Call on Hold in Call Appearance Mode............................................................................... 43
Putting a Call on Hold in Line Appearance Mode .............................................................................. 44
Transferring a Call in Call Appearance Mode ....................................................................................... 45
Transferring a call to a busy extension................................................................................... 47
Transferring a Call in Line Appearance Mode....................................................................................... 47
Making a Conference Call............................................................................................................................... 49
Putting a Conference on Hold.....................................................................................................50
Ending a Conference ........................................................................................................................ 51
Parking a Call........................................................................................................................................................ 51
Retrieving a Parked Call ................................................................................................................. 52
Call Management Using a Headset ............................................................................................................ 53
Accessing Items in Lists ..............................................................................54
Accessing the Queued Calls List ................................................................................................................. 55
Accessing the Park List .................................................................................................................................... 56
Accessing Voicemail........................................................................................................................................... 57
About the Extension List.................................................................................................................................. 58
Accessing the Extension List ........................................................................................................ 59
Accessing the Quick-Dial List........................................................................................................................ 60
Editing Quick Dial Entries............................................................................................................... 61
About the Redial List......................................................................................................................................... 62
Accessing the Redial List ............................................................................................................... 63
Deleting Redial Entries .................................................................................................................... 64
Searching the Directory or Extension Lists Using the Dial Pad................................................... 65
Accessing the Held Calls List ........................................................................................................................ 66
Directory .........................................................................................................67
Using the Directory............................................................................................................................................. 68
Viewing Directory Entries ................................................................................................................................ 69
3
Synapse SB67035 Deskset User’s Guide
Creating a New Personal List Entry.......................................................................................................... 71
Editing a Personal List Entry.......................................................................................................................... 72
Storing Directory Entries from the Call Log or Redial List............................................................. 73
Deleting a Personal List Entry ...................................................................................................................... 74
Sorting Directory Entries.................................................................................................................................. 74
Voicemail ........................................................................................................75
Voicemail Overview ............................................................................................................................................ 76
Group Mailbox Overview ................................................................................................................ 78
Accessing Your Messages ............................................................................................................................... 79
Message Playback..............................................................................................................................81
Forwarding a Message..................................................................................................................... 83
Forwarding a Voicemail Message ...................................................................................... 83
Recording an Introduction to Send with a Forwarded Message........................ 85
Sending a New Message to a Distribution List..................................................................................... 86
Deleting Messages.............................................................................................................................................. 88
New Message Status Indications (! Icons)............................................................................................... 89
Accessing Your Voicemail Remotely.......................................................................................................... 90
Call Log ...........................................................................................................93
Using the Call Log .............................................................................................................................................. 94
Managing Missed Calls...................................................................................................................................... 95
Reviewing the Call Log List............................................................................................................................ 96
Listening to Voicemail From the Call Log.............................................................................. 97
Storing Call Log Entries.................................................................................................................................... 98
Deleting Call Log Entries................................................................................................................................. 99
Paging........................................................................................................... 100
Paging All Extensions or a Paging Zone ...............................................................................................101
Single-Zone Overhead Paging ....................................................................................................................102
Multi-Zone Overhead Paging.......................................................................................................................102
Deskset Settings ........................................................................................ 104
Deskset Menu......................................................................................................................................................105
Deskset Settings ................................................................................................................................................106
Display ...................................................................................................................................................107
Sounds ...................................................................................................................................................107
Preferred Audio.................................................................................................................................108
User Settings........................................................................................................................................................109
Greetings ..............................................................................................................................................110
Recording a Greeting.............................................................................................................111
Call Forward All and Call Forward–No Answer ................................................................113
Automatic Answering .....................................................................................................................115
Voicemail Memory............................................................................................................................116
Name Recording ...............................................................................................................................117
Registering an Optional Cordless Headset .........................................................................119
Deregistering a Cordless Headset ...........................................................................................120
Deregistering the Cordless Headset without the Deskset..................................120
4
Synapse SB67035 Deskset User’s Guide
Cordless Headset Registration and Deregistration Time-Out....................................121
Setting and Changing Your Password ...................................................................................122
Setting the Voicemail to Email Mode.....................................................................................123
Admin Settings....................................................................................................................................................123
Deskset Information.........................................................................................................................................124
Using Do Not Disturb (DND) ........................................................................................................................125
Auto-Attendant Settings................................................................................................................................125
Web Interface ............................................................................................. 127
Accessing the Web User Interface (WebUI).........................................................................................128
Error Handling....................................................................................................................................129
Basic Settings......................................................................................................................................................129
Personal Directory ............................................................................................................................................131
Quick-Dial Keys ..................................................................................................................................................133
Voicemail Distribution .....................................................................................................................................134
Help ..........................................................................................................................................................................137
Troubleshooting ......................................................................................... 138
Common Troubleshooting Procedures...................................................................................................139
Display Messages...............................................................................................................................................140
Calls Generally....................................................................................................................................................142
Incoming Calls.....................................................................................................................................................146
Outgoing Calls ....................................................................................................................................................149
Voicemail ...............................................................................................................................................................151
Other Deskset Features..................................................................................................................................153
WebUI......................................................................................................................................................................155
PC/Deskset Interaction ..................................................................................................................................156
AT&T DECT 6.0 Cordless Headset..............................................................................................................157
Appendixes.................................................................................................. 162
Appendix A: Soft Keys.....................................................................................................................................162
Appendix B: Technical Specifications......................................................................................................164
Appendix C: Maintenance..............................................................................................................................164
Appendix D: Important Safety Instructions...........................................................................................165
Appendix E: GPL License Information .....................................................................................................166
Glossary ....................................................................................................... 167
5
Synapse SB67035 Deskset User’s Guide Back to Contents
P
REFACE
This User’s Guide provides instructions for using your Synapse SB67035 telephone with
software version 3.1.1 or newer, and its optional accessories. See page 124 for
instructions on checking the software version on the Deskset. Although the Quick Start
Guides also include information on using the devices, this guide has information on
setting up the devices and more complete information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 165. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,
dial
1 (888) 883-2474.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and
administrator’s guides, installation instructions and Quick Start Guides, are
available at
www.telephones.att.com/synapseguides.
Preface 6
Synapse SB67035 Deskset User’s Guide Back to Contents
CallFwd
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.
Topic Navigation
This Synapse SB67035 Deskset User’s Guide features easy navigation between topics and
the ability to return to your original topic.
Text in blue indicates a link to another page in the document.
indicates a hyperlink to an external web site.
You can also click the arrows at the bottom of the page to move around this document.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Bold text in blue
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Line Appearance
mode
Text in the left-hand margin identifies a step or
paragraph that applies to a specific configuration
or Synapse device.
Example of a Note.
Example of a Caution.
Preface 7
Synapse SB67035 Deskset User’s Guide Back to Contents
C HAPTER
1
O
VERVIEW
The Synapse® Business Phone System from AT&T is for businesses that need up to 100
extensions. This system is scalable from 1 to 39 outside lines, so as your business grows,
your phone system can too. The Synapse Business Phone System provides simplicity
without sacrifice — it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
This chapter introduces the SB67035 Deskset and accessories and provides an overview
of the Synapse System and the external features of the Deskset.
“Synapse System Overview” on page 9
“Deskset Description” on page 10
“AT&T DECT 6.0 Cordless Headset (Optional)” on page 22.
Overview 8
Synapse SB67035 Deskset User’s Guide Back to Contents
blue lines = telephone
green line = T1
red lines = Ethernet
orange lines = audio
Synapse System Overview
You r Des kset is pa rt of the Synapse System. Synapse differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Synapse uses
a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a
sample system.
Overview 9
Figure 1. Sample Synapse System
Synapse SB67035 Deskset User’s Guide Back to Contents
Quick
Dial
FwdVMAnswer Ignore
12:30PM Thu Feb 25 2010
Mary Williams 305-555-0134 0:02
Graham Bell 9-1-800-222-3111 0:13
ABC Account... 503-555-0194 5:32
1
2
3
4
5
6
7
8
Deskset Description
The key external features of the Deskset are shown in Figure 2 and described in Table 2.
Table 2. Deskset External Features
1. Liquid Crystal Display (LCD) Provides controls and information for using the
2. Soft Keys Four keys that produce different actions, depending
3. Corded Handset Traditional 2-conductor wiring (FXO — Foreign
4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on
5. Navigation Key Moves the cursor up/down/left/right on the display.
6. Quick Dial or Call Queue Key Provides easy access to frequently dialed numbers
7. Call Appearance/Line
Appearance Keys
8. Voicemail Indicator Illuminates when there are new voicemail messages.
Overview 10
Figure 2. Deskset External Features
Deskset.
on the LCD labels.
Exchange Office Ports).
page 11.
or to the Call Queue, depending on your system
setup.
Five keys that access active calls and held calls.
Synapse SB67035 Deskset User’s Guide Back to Contents
1
2
3
4
5 6 7 8
9 10
11
1213
14
Deskset Hard Keys
The hard keys include the standard telephone dial-pad keys and the function keys shown
in Figure 3 and defined in Table 3.
.
Figure 3. Deskset Function Keys
Table 3. Deskset Function Keys
1. MENU Accesses the configuration menu.
2. DIRECTORY Accesses the Directory.
3. CALL LOG Accesses the incoming Call Log.
4. MESSAGES Accesses voicemail.
5. HELP Accesses Help.
6. REDIAL Accesses the Redial list.
7. HOLD Puts current active call on hold. Allows access to other calls and
features while maintaining call connection.
8. SPEAKER During a call, switches voice to and from the speakerphone. Can be
used to answer or start a call, or to hang up.
9. MUTE Mutes the microphone. When on, the other party cannot hear you.
Does not mute the optional cordless headset.
10. VOL+/VOL– Increases or decreases the ringer and voice volume.
11. HEADSET Routes audio to corded headset or cordless headset. Can be used to
go off hook.
12. CANCEL Cancels the most recent operation and returns to previous function.
13. SELECT
14. Navigation Moves the cursor up (), down (), left (), right () on the
Overview 11
Usually selects a highlighted option. Dials highlighted phone numbers.
display.
Synapse SB67035 Deskset User’s Guide Back to Contents
Quick
Dial
More 1/2PageDND CallFwd
12:30PM Thu Feb 25 2010
Press or to move highlight, then
press SELECT.
1
2
3
4
5
6
7
8
9
10
Deskset Idle Screen
Figure 4 identifies the basic elements of the Idle screen in Call Appearance mode (see
“Modes of Operation” on page 13). Table 4 describes the call functions displayed on the
Idle Screen. The Idle screen appears when the system is first turned on and when there
is no call activity. The display is backlit when you are using it, but the backlight turns off
30 seconds after the most recent button press.
Figure 4. Idle Screen
Table 4. Idle Screen
1. Time and Date
2. Extension Number and
Name
3. New Missed Calls (Call
Appearance mode only)
Your extension number and name appear in the Idle
screen. Extensions may be 3 or 4 digits.
Press SELECT when this is highlighted to display the
name, number, and time of recently received calls.
4. New Messages Press SELECT when this is highlighted to access the list
of new voicemail messages.
5. Help Brief, context-sensitive help for the current screen.
6. Soft Keys See “Deskset Soft Keys” on page 15.
7. Quick Dial or Call Queue When the nearby key is pressed, the Call/Line
Appearance icons change to display up to six quick-dial
numbers. If Call Queue is set up (Call Appearance mode
only), pressing the key displays the Call Queue list,
where you can view and retrieve calls in the Call Queue.
8. Call Appearance/Line
Appearance Icons
Show whether there is an active, conference, or held
call, or whether there is a line available for making a call.
9. Status Indicators Status indicators appear in this space. See “Deskset
Status Indicators” on page 16.
10. Navigation Arrows Press the
or navigation key to highlight Missed
Calls or New Messages.
Overview 12
Synapse SB67035 Deskset User’s Guide Back to Contents
Call Appearance Icons
Correspond to five
Call Appearance keys
on the Deskset.
Quick
Dial
More 1/2PageDND CallFwd
12:30PM Thu Feb 25 2010
Press or to move highlight, then
press SELECT.
Modes of Operation
The system administrator can configure the Synapse system to operate in one of two
different modes: Call Appearance mode and Line Appearance mode. Your Deskset
operates differently in each mode. The appearance mode affects how you make, answer,
and manage calls. Each mode provides a unique set of configurable features. This User’s
Guide includes information about, and procedures for, both Call Appearance mode and
Line Appearance mode.
You know your Deskset is in Call Appearance mode when the Idle screen displays New
Missed Calls, as shown in Figure 5. The Idle screen appears when the Deskset is first
turned on and when there is no call activity. In Line Appearance mode, the Deskset does
not display missed calls.
Call Appearance Mode
Figure 5. Idle Screen in Call Appearance mode
In Call Appearance mode, your Deskset has five virtual “lines” on which you can make
and receive calls. These lines are called Call Appearances in this User’s Guide. You can
use Call Appearances for calls to and from external numbers (232-555-0176, for
example) or to and from other Synapse Deskset extensions (Extension 220, for example).
You can access each Call Appearance by pressing a Call Appearance key, as shown in
Figure 2 on page 10.
Overview 13
Synapse SB67035 Deskset User’s Guide Back to Contents
Quick
Dial
ExtListDNDHoldList Page
12:30PM Thu Feb 25 2010
New Missed Calls
does not appear.
Intercom Icon
Indicates the Intercom line
for internal calls.
Line Appearance Icons/
Line Names
Correspond to Line Appearance
keys on the Deskset. Your
system administrator can enter
line names that replace these
icons.
Line Appearance Mode
In Line Appearance mode, the Idle Screen appears as shown in Figure 6.
.
Figure 6. Idle Screen in Line Appearance mode
In Line Appearance mode, each line corresponds to a Line Appearance key on the
Deskset as shown in Figure 2 on page 10. Unlike Call Appearance mode, each Line
Appearance key represents an actual physical line connected to the PSTN Gateway (the
Synapse system can have up to four PSTN Gateways providing up to 16 lines). The system
administrator can configure your Deskset with up to four lines on which you can make
and receive external calls. One key is reserved for “Intercom” calls to other Synapse
Deskset extensions.
Setting Your Password
Other Desksets in the system share these lines and display the line status. Incoming calls
on a line will ring at all Desksets that share that line. The Line Appearance key LED
indicates whether a line is ringing, busy, or on hold.
The Line Appearance keys are used for receiving and making calls to external numbers.
To call another extension in your office, you must use an Intercom key. By default, the
Intercom key is the fifth key, but your system administrator can configure additional
Intercom keys.
You can protect your Deskset by setting a password that prevents other users from
accessing your User Settings and voicemail. If you create a password, you will need to
enter it before accessing User Settings, voicemail, and the WebUI. You will also need to
enter your password before calling a restricted number. See “Calling a Restricted
Number” on page 30.
For more information, see “Setting and Changing Your Password” on page 122.
Overview 14
Synapse SB67035 Deskset User’s Guide Back to Contents
Call Appearance mode
Line Appearance mode
Quick
Dial
ExtListDNDHoldList Page
12:30PM Thu Feb 25 2010
Quick
Dial
More 1/2PageDND CallFwd
12:30PM Thu Feb 25 2010
Press or to move highlight, then
press SELECT.
DND
CallFwd
Page
More
ExtList
ParkList
HoldList
Page
DND
ExtList
Deskset Soft Keys
The Deskset provides soft keys, as illustrated in Figure 7. The soft key labels change
according to the current task. For example, if you are holding a call, the key labels
displayed are different from those displayed if you are making a call. See “Appendix A:
Soft Keys” on page 162 for an alphabetical list of the labels that appear above the soft
keys.
Table 5 and Table 6 describe the Deskset Idle screen soft keys, as shown in Figure 7.
Figure 7. Deskset Idle Screen
Table 5. Idle Screen Soft Keys (Call Appearance Mode)
Key Description Key Description
Turns Do Not Disturb on or
Turns Call Forward on or off.
off.
Pages internal extensions. Moves to the next set of soft
keys. If this key appears, there
are more than four soft keys
available. More 1/2 indicates
that you are on page one of
two.
Accesses Extension list. Accesses Park list.
Table 6. Idle Screen Soft Keys (Line Appearance Mode)
Key Description Key Description
Accesses Held Calls list. Pages internal extensions.
Turns Do Not Disturb on or off. Accesses Extension list.
Overview 15
Synapse SB67035 Deskset User’s Guide Back to Contents
Quick
Dial
More 1/2PageDND CallFwd
12:30PM Thu Feb 25 2010
Press or to move highlight, then
press SELECT.
DND ON
DND ON
FWD ON
ANS ON
INT ON
VM Full
< 5 Min
Deskset Status Indicators
Status indicators appear in the upper right-hand corner of the Deskset display, as shown
in Figure 8.
Figure 8. Example of DND On
Status messages include:
Do Not Disturb is on.
Call Indicators in Call Appearance Mode
Call Forward All is on (Call Appearance mode only).
Auto Answer is on. See “Auto Answering” on page 38.
Direct Intercom is on (Call Appearance mode only). See “Answering
Direct Intercom Calls” on page 39.
Voicemail is full.
Less than five minutes of voicemail recording time is available.
Ringer volume set to zero. The ringer is silent.
Audible Ring Delay is 10 seconds. The number indicates the delay
you have set (Call Appearance mode only).
The silent ringer and the voicemail indicators alternate with each other and the
other status indications. When Do Not Disturb is on, there is no indication for
Auto Answer, Direct Intercom, or Audible Ring Delay. When Call Forward All is
on, the Do Not Disturb, Auto Answer, Direct Intercom, and Audible RIng Delay
indicators do not appear.
If your system is set to Call Appearance mode, the five Call Appearance keys, as shown
in Figure 9, allow you to manage your calls. The Deskset presents call information next
to the Call Appearance keys at the side of the display. When there is an incoming call,
the Call Appearance key LED flashes. Icons on the screen identify the status of each call.
Press
or to move the highlight. The soft keys change accordingly. See “Call Status
Icons” on page 18 for a complete description of the available icons.
Overview 16
Synapse SB67035 Deskset User’s Guide Back to Contents
Quick
Dial
FwdVMAnswer Ignore
12:30PM Thu Feb 25 2010
Mary Williams 305-555-0134 0:02
Graham Bell 9-1-800-222-3111 0:13
ABC Account... 503-555-0194 5:32
Highlight Bar
Call Information
Call Appearance Icons
Call Appearance LEDs
Call Appearance Keys
Timer
Displays the duration of
the current call status,
such as how long the
call has been held.
Quick
Dial
Answer Ignore
12:30PM Thu Feb 25 2010
Mary Williams 305-555-0134 0:02
Graham Bell 232-555-0176 0:13
Charlie John... 503-555-0194 5:32
Line 2
Call Information
Line Appearance Keys
Intercom Key
Line Appearance LED
Line Appearance Icons
Timer
Displays the duration of
the current call status,
such as how long the
call has been held.
Figure 9. Sample Call Appearance Screen
Conferencing or transferring external calls requires two Call Appearances; one for each
call. When you are in a feature such as the Directory, Call Log, Redial, or voicemail,
pressing a Call Appearance key does not dial a highlighted list entry.
Call Indicators in Line Appearance Mode
If your system is set to Line Appearance mode, the Line Appearance keys, as shown in
Figure 9, allow you to manage your calls. The Deskset presents call information next to
the Line Appearance keys at the side of the display. When there is an incoming call, the
Line Appearance key LED flashes. Icons on the screen identify the status of each call.
When there are several lines active, press Line Appearance keys to access calls. The soft
keys change accordingly. See “Call Status Icons” on page 18 for a complete description
of the available icons.
Overview 17
Figure 10. Sample Line Appearance Screen
Synapse SB67035 Deskset User’s Guide Back to Contents
Call Status Icons
Table 7 shows and describes the call status icons.
Table 7. Deskset Call Status Icons
Icon Status Icon Status
Available
Indicates an available Call
Appearance (or Line Appearance
if the system administrator has
not named your lines). Lifting the
corded handset changes the icon
from Available to Off Hook.
Intercom
Line Appearance mode only —
Indicates an available Intercom
line for internal calls.
Off Hook
Indicates that you have lifted the
corded handset, pressed
SPEAKER or HEADSET, or you
are on a phone call.
Conference
Incoming Call
Indicates an incoming call when
there are no other calls.
Ringing call and silenced call
Indicates an incoming call.
Ring Group or Call Queue
Ringing
Ring Group or Call Queue
Silenced
Indicates incoming Ring Group
or (in Call Appearance mode)
Call Queue calls.
Predial
Indicates a conference call.
Call Appearance mode only —
Indicates that you have pressed
at least one dial-pad key. These
numbers are dialed when you go
off hook.
On Hold
Indicates you have put the call
on hold.
Call Screening
Call Appearance mode only —
Indicates the caller is leaving a
message. You can answer the
call, listen to the recording in
progress, or return to the idle
screen.
Conference On Hold
Indicates you have put a
conference call on hold.
Overview 18
Synapse SB67035 Deskset User’s Guide Back to Contents
12 3
45 6
7
89
0
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
OPER
#
*
Call Status LEDs
The Call Status LED flash patterns indicate call status, as described in Table 8. In Call
Appearance mode, the LEDs indicate call status for a single Deskset. In Line Appearance
mode, all Desksets that share lines also display the same LED activity. For example, if
someone puts a call on line 3 on hold, the Line Appearance key for line 3 flashes slowly
on all the Desksets that share line 3.
Table 8. Deskset Call Status LED Activity
LED Activity Description
Off No Call
Steady On Active Call
Fast Flash Ringing Call
Slow Flash Held Call
Deskset Dial-Pad Entry
Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6,
and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as
shown in Figure 11.
Pressing 1 once enters a space; pressing it twice enters a 1.
Pressing a key numbered 2 to 9 enters characters in the following order:
1. Uppercase letters.
Figure 11. Dial Pad
2. Key number.
Overview 19
3. Lowercase letters.
For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q,
R, S, 7, p, q, r, s.
For text fields that accept only numbers, pressing a key once enters a number.
Synapse SB67035 Deskset User’s Guide Back to Contents
HELP
1. Idle Screen Information
3. Directory
2. Voicemail
Use or to scroll then press
SELECT or press 1-8.
Quick
Dial
4. Call Log and Redial List
Exit
5. Making a Call
6. Call Management
7. Incoming Calls
Exit
You can enter special characters by pressing the # and * keys.
Press # to cycle through the special characters # & ‘ , – . @ (in that order).
Press * to cycle through the special characters ! ( ) * + ? (in that order).
Using the Speakerphone
When the speakerphone is active, the SPEAKER key is lit.
To use the speakerphone:
1. To initiate a call, press SPEAKER. The key lights up and you hear a dial tone. Begin
dialing.
2. To end a call, press SPEAKER. The key light goes out.
During an active call, if you are using the corded handset or any corded or cordless
headset, pressing SPEAKER switches audio to the speakerphone. If the corded handset
is not “hung up,” pressing SPEAKER switches audio between the corded handset and the
speakerphone.
Using Help Screens
In addition to the brief Help messages at the bottom of each screen, you can view more
Help on the Deskset screen. These are very brief descriptions of how to use some of the
features.
To use the Deskset Help:
1. Press HELP. The Help menu appears. (Call Appearance mode shown. The Help menu
in Line Appearance mode is slightly different.)
2. Press
3. Press SELECT.
or to highlight the desired feature.
4. Press to exit the Help.
Overview 20
Synapse SB67035 Deskset User’s Guide Back to Contents
About the Auto Attendant
The Synapse system features an Auto Attendant that transfers incoming calls to an
interactive voice menu that can guide callers to the desired extension or extension’s
voicemail. Different menus can be set for different times of day.
In Line Appearance mode, the Auto Attendant can be enabled to answer calls during
periods when your office is closed or when calls go otherwise unanswered.
In Call Appearance mode, the Auto Attendant is usually enabled. When the Auto
Attendant is disabled, all external calls go to the system operator or to a target that the
system administrator assigns, which could be a group of extensions.
The default menu instructs callers to “Enter the extension number or enter 0 for the
operator.” Your system administrator can create customize menus with your own
greeting message and instructions to callers.
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
You may want to give your extension number to frequent callers so they can easily dial
your extension number when the Auto Attendant answers.
Caller Options
Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to voicemail, the caller has the option to press 5 to skip the
greeting.
If your system administrator has set up Direct Inward Dialing (available in Call
Appearance mode only), callers can dial the Direct Inward Dial telephone number to
reach you directly, bypassing the Auto Attendant. Your callers can also call your
company's main number and be transferred to your extension.
Overview 21
Synapse SB67035 Deskset User’s Guide Back to Contents
AT&T DECT 6.0 Cordless Headset (Optional)
The optional cordless headset, shown in Figure 12, provides a 500-foot range and easy
one-button answering once it is registered to your Deskset. Use your Deskset to register
your cordless headset. See “To register the AT&T cordless headset:” on page 119.
Figure 12. Optional AT&T DECT 6.0 Cordless Headset
For more information about installing and operating the cordless headset, see your
cordless headset user manual. For more information about using the Deskset with a
cordless headset, see:
“Making Calls with a Cordless Headset” on page 31
“Answering a Call” on page 35
“Call Management Using a Headset” on page 53.
Overview 22
Synapse SB67035 Deskset User’s Guide Back to Contents
C HAPTER
2
O
UTGOING
C
ALLS
The Deskset provides several methods for making a call. You can also use an optional
cordless headset to complete a call that you dialed on the Deskset.
If you are in Idle mode or have calls on hold, you can predial a phone number and then
go off hook to call the number. You can make a call at any time by choosing an off-hook
method, and then dialing a number. This is referred to as Live Dialing. You can also predial
or live dial using phone numbers from lists, such as the Directory, Call Log, Redial, Quick
Dial, and Messages.
In Call Appearance mode, you can dial the extension for the system operator by pressing
0 (zero).
The procedures in this chapter apply to both Call Appearance and Line Appearance
mode, unless otherwise noted.
“Active Call Screen” on page 24
“Predialing” on page 25
“Live Dialing” on page 26
“Making a Call from a List” on page 27
“Calling a Busy Extension” on page 28
“Making an Intercom Call” on page 29
“Calling a Restricted Number” on page 30
“Making Calls with a Cordless Headset” on page 31.
Outgoing Calls 23
Synapse SB67035 Deskset User’s Guide Back to Contents
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176 2:51
Transfer Conf
Quick
Dial
Flash More 1/2
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176 0:11
Transfer Conf
Quick
Dial
Park More 1/3
Call Appearance Mode
Line Appearance Mode
Transfer
Conf
Park
More
Page
DND
CallFwd
ParkList
Flash
HoldList
Active Call Screen
The active call screen, as shown in Figure 13, appears while you are on a call.
Figure 13. Active Call Screen
Table 9. Active Call Screen Description
Key Description Key Description
Begins transfer of a call. Begins a conference call.
Call Appearance mode only
Parks an external call.
—
Moves to the next set of soft
keys.
More 1/3
you are on page one of three.
Pages all extensions. Turns Do Not Disturb on or off.
Call Appearance mode only —
Turns Call Forward on or off.
External calls in Line
Appearance mode only —
Call Appearance mode only —
Displays the Park list.
Line Appearance mode only
Displays the Held Calls list.
Simulates a hook flash, which
signals your telephone service
provider to activate a feature.
indicates that
—
Outgoing Calls 24
Synapse SB67035 Deskset User’s Guide Back to Contents
Quick
Dial
12:30PM Thu Feb 25 2010
To call, lift receiver, or press SPEAKER,
HEADSET, or key next to icon.
PauseCallStore Backspc
91232
Store
Backspc
Pause
Call
Quick
Dial
12:30PM Thu Feb 25 2010
More 1/3ParkTransfer Conf
9-1-232-555-0176 0:01
Predialing
Predial is only available when the Deskset is idle or when all calls are on hold. In Predial
mode, there is no dial tone. You can only predial one phone number at a time. To begin
Predial, press a dial-pad key.
To make a Predial call:
1. Enter an extension number or phone number (for example: 9-1-232-555-0176)
using the dial pad. The predial screen appears (Call Appearance mode shown).
Call Appearance mode only — For external calls, dial 9 or whatever digit,
if any, that must be dialed first.
Before you call the number, you can press:
to store the number in your Personal list.
to delete the last digit entered.
to insert a two-second pause into the phone number.
CANCEL to cancel predial.
2. Lift the corded handset, or press SPEAKER, HEADSET, , or a Call
Appearance or Line Appearance key to go off hook and call the number.
Outgoing Calls 25
Synapse SB67035 Deskset User’s Guide Back to Contents
Quick
Dial
12:30PM Thu Feb 25 2010
PageExtList ParkList
91232
Quick
Dial
12:30PM Thu Feb 25 2010
More 1/3ParkTransfer Conf
9-1-232-555-0176 0:01
Live Dialing
You can make a call by going off hook, and then dialing a phone number.
To dial a live number:
1. Do one of the following to go off hook (to hear the dial tone) from Idle mode:
Lift the corded handset.
Press SPEAKER or HEADSET.
Press an available Call Appearance or Line Appearance key.
2. Enter the extension number or phone number you want to dial, as shown below (Call
Appearance mode shown).
Call Appearance mode only — For external calls, enter 9 or whatever digit, if any,
that must be dialed first.
The active call screen appears (Call Appearance mode shown).
Outgoing Calls 26
Synapse SB67035 Deskset User’s Guide Back to Contents
Directory
Graham Bell Personal
232-555-0176
Heather Phillips 732-555-7318
Ian Stevens 604-555-0184
John Lee 503-555-0194
John Smith 249
Karl Anders 204
Call
13/48
LastNme
Quick
Dial
New More 1/3
Use or to scroll or use dial pad
for quick search.
Call
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176 0:11
Transfer Conf
Quick
Dial
Park More 1/3
Making a Call from a List
To make a call from a list:
1. Access the desired list entry. For example, press DIRECTORY. The Directory screen
appears. See “Accessing Items in Lists” on page 54.
2. Press
or until you highlight the desired entry.
3. Press or SELECT to dial the highlighted number. The Deskset dials the
number and the active call screen appears (Call Appearance mode shown).
Phone numbers are dialed as they appear in the lists. Call Appearance
mode only — For external calls, enter 9 or whatever digit, if any, that must
be dialed before the phone number. When you dial from the Call Log, any
required external calling prefix digit is automatically added.
Outgoing Calls 27
Synapse SB67035 Deskset User’s Guide Back to Contents
Amy Lee
is on a call
Continue Go Vmail
Quick
Dial
Extension Status
Press Continue to call the Extension or
Go Vmail to go to voicemail.
Amy Lee
is Busy
Continue Go Vmail
Quick
Dial
Extension Status
Press Continue to call the Extension or
Go Vmail to go to voicemail.
Extension with Active Call or Paging Extension with DND ON
Continue
Go Vmail
Calling a Busy Extension
If yo u call an e x tensio n that is o n a call o r busy, your Deskset displays an Extension Status
screen, shown in Figure 14. The Extension Status screen notifies you that the other party
may not be available to answer your call. When the Extension Status screen appears, you
can choose to call the other Deskset anyway, or go directly to the Deskset’s voicemail.
The Extension Status screen applies to internal calls in Call Appearance mode
only.
If the person you are calling is on an active call or is paging, the Extension Status reads
on a call.
If the other extension has Do Not Disturb ON, the Extension Status reads Busy.
Figure 14. Extension Status Screens
When the Extension Status screen appears, you can press:
to call the other extension. Your incoming call appears on the other
Deskset’s screen.
to go directly to the other extension’s Personal Mailbox. If you leave
a message, the other extension displays a New Message notification on the
Deskset Idle screen.
CANCEL or hang up using the handset or SPEAKER key to return your Deskset
to the previous screen.
Outgoing Calls 28
Synapse SB67035 Deskset User’s Guide Back to Contents
12:30PM Thu Feb 25 2010
ExtList Page
Quick
Dial
Line 2
Line 3
Line 4
Line 1
ExtList
Call
12:30PM Thu Feb 25 2010
Graham Bell 219 0:20
HoldList Conf
Quick
Dial
Line 2
Line 3
Line 4
Line 1
DND Page
Making an Intercom Call
Intercom Calls apply to Line Appearance mode only.
To make an internal (extension-to-extension) call, you must press the INTERCOM key as
shown in Figure 10 on page 17. By default, key 5 is the Intercom key, but your system
administrator can configure additional Intercom keys to give you more Intercom lines.
By default, your Deskset uses an outside line any time you go off hook by lifting the
handset, pressing
administrator can configure your Deskset to use the Intercom line any time you go off hook.
To make an intercom call:
1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing SPEAKER,
or by some other method.
2. If necessary, press the INTERCOM key, and then dial the extension number.
SPEAKER
, or by some other method. However, your system
Instead of dialing after pressing the
the desired extension number, and then press or
3. When your Intercom call is answered, the active call screen appears.
Outgoing Calls 29
INTERCOM
key, you can press , highlight
SELECT
to dial the number.
Synapse SB67035 Deskset User’s Guide Back to Contents
Enter your Extension Number, followed
by the Password:
Backspc
Quick
Dial
Restricted Call
Use dial pad to enter Ext. + Password.
Press SELECT when done.
*****
Press or to move highlight, then
press SELECT.
Quick
Dial
PageExtList ParkList
12:30PM Thu Feb 25 2010
Restricted Call.
Your settings prohibit you from
calling this number
Press
SELECT
Calling a Restricted Number
Call Restriction Settings apply to Call Appearance mode only.
Your system administrator can configure Call Restriction settings that may prohibit you
from making calls to certain types of numbers — international long-distance numbers, for
example.
Call Restriction settings are specific to each extension in the system. For example, your
extension may have no call restrictions, but other users may be restricted to making only
local calls from their Desksets.
You can always answer and transfer incoming calls from restricted numbers.
To call a restricted number, you must create a User Password on the User Settings menu
or the WebUI. To create a User Password, see “Setting and Changing Your Password” on
page 122 or “Basic Settings” on page 129.
Calling Restricted Numbers on Your Extension
You cannot complete a call to a number that the system administrator has restricted for
your Deskset. If you dial a restricted number and go off hook, a password screen appears.
After you enter your extension number and password, the Restricted Call screen
appears, as shown in Figure 15.
Figure 15. Restricted Call
You can press CANCEL or hang up to return to the Idle screen immediately.
Outgoing Calls 30
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