AT&T SB67030, SB67031 User Manual
© 2011–12 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 9.0 08/12
AT&T SB67030/SB67031 Deskset and Accessories
User’s Guide
Synapse SB67030/031 Deskset & Accessories User’s Guide
Preface ..............................................................................................................8
Additional Documentation .................................................................................................................................8
Topic Navigation ..................................................................................................................................................... 9
Text Conventions....................................................................................................................................................9
C
ONTENTS
Overview.........................................................................................................10
Synapse System Overview .............................................................................................................................. 11
Deskset Description............................................................................................................................................ 12
Deskset Hard Keys............................................................................................................................. 13
Deskset Idle Screen........................................................................................................................... 14
Modes of Operation ........................................................................................................................................... 15
Call Appearance Mode .................................................................................................................... 15
Line Appearance Mode.................................................................................................................... 16
Setting Your Password...................................................................................................................................... 16
Deskset Soft Keys................................................................................................................................................ 17
Deskset Status Indicators................................................................................................................................ 18
Call Indicators in Call Appearance Mode................................................................................................ 19
Call Indicators in Line Appearance Mode ............................................................................................... 20
Call Status Icons................................................................................................................................. 21
Call Status LEDs.................................................................................................................................. 22
Deskset Dial-Pad Entry..................................................................................................................................... 23
Using the Speakerphone.................................................................................................................................. 24
Using Help Screens............................................................................................................................................. 24
About the Auto Attendant .............................................................................................................................. 25
Caller Options ...................................................................................................................................... 25
SB67040 Cordless Handset (Optional)..................................................................................................... 26
Cordless Handset Description......................................................................................................27
Cordless Handset Liquid Crystal Display (LCD) ................................................................... 29
Cordless Handset Soft Keys.......................................................................................................... 31
Cordless Handset Screen Icons...................................................................................................31
Using the Cordless Handset Speakerphone ......................................................................... 32
Switching Between Deskset and Cordless Handset ......................................................... 32
Deskset/SB67040 Cordless Handset Comparison ............................................................ 33
Deskset-Handset Interaction ........................................................................................................ 35
Answering a Call While Another Device is on a Call .............................................. 35
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Synapse SB67030/031 Deskset & Accessories User’s Guide
Incoming Calls............................................................................................................................. 35
Held Calls....................................................................................................................................... 35
Clocks .............................................................................................................................................. 35
Status............................................................................................................................................... 35
Cordless Handset Battery Charging.......................................................................................... 36
Cordless Handset Low Battery Notification ................................................................. 36
Power-Save Mode...................................................................................................................... 37
Cordless Handset Connection Loss Notification ................................................................ 38
Searching a List Using the Cordless Handset Dial Pad.......................................... 38
Dial-Pad Entry.............................................................................................................................. 39
TL7600 Cordless Headset (Optional)......................................................................................................... 40
Cordless Headset Description...................................................................................................... 41
Cordless Headset Operation......................................................................................................... 42
Outgoing Calls...............................................................................................43
Active Call Screen............................................................................................................................................... 44
Predialing................................................................................................................................................................. 45
Live Dialing ............................................................................................................................................................. 46
Making a Call from a List................................................................................................................................. 47
Calling a Busy Extension ................................................................................................................................. 48
Making an Intercom Call.................................................................................................................................. 49
Calling a Restricted Number.......................................................................................................................... 50
Calling Restricted Numbers on Your Extension.................................................................. 50
Calling Restricted Numbers Using Another Extension .................................................... 51
Making Calls with the Cordless Handset................................................................................................. 52
Active Call Screen..............................................................................................................................52
Predialing ............................................................................................................................................... 53
Live Dialing ............................................................................................................................................ 54
Making Calls with the Optional TL7600 Cordless Headset............................................................ 55
Incoming Calls ...............................................................................................56
Incoming Call Screen......................................................................................................................................... 57
Incoming Call Indication .................................................................................................................................. 58
Call Appearance Mode .................................................................................................................... 58
Line Appearance Mode.................................................................................................................... 59
Answering a Call.................................................................................................................................................. 60
Ignoring a Call....................................................................................................................................................... 61
Forwarding All Calls........................................................................................................................................... 62
Call Screening ....................................................................................................................................................... 63
Auto Answering.................................................................................................................................................... 64
Answering Direct Intercom Calls................................................................................................ 65
Answering Calls in the Call Queue............................................................................................................. 66
Answering Calls from Idle Mode................................................................................................. 66
Viewing the Queued Calls List..................................................................................................... 67
Answer a Call with the Cordless Handset .............................................................................................. 68
Incoming Call Indication ................................................................................................................. 69
Answering a Call................................................................................................................................. 70
Multiple Incoming Calls...................................................................................................................70
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Synapse SB67030/031 Deskset & Accessories User’s Guide
Call Management ..........................................................................................72
Call Management................................................................................................................................................. 73
Putting a Call on Hold in Call Appearance Mode............................................................................... 74
Putting a Call on Hold in Line Appearance Mode .............................................................................. 75
Transferring a Call in Call Appearance Mode ....................................................................................... 76
Transferring a call to a busy extension................................................................................... 78
Transferring a Call in Line Appearance Mode....................................................................................... 79
Making a Conference Call............................................................................................................................... 81
Putting a Conference on Hold.....................................................................................................82
Ending a Conference ........................................................................................................................ 83
Parking a Call........................................................................................................................................................ 84
Retrieving a Parked Call ................................................................................................................. 85
Call Management Using the Cordless Handset.................................................................................... 86
Active Call Screens............................................................................................................................ 87
Transferring ........................................................................................................................................... 88
Transferring to an Extension................................................................................................ 88
Transferring to an External Number................................................................................. 89
Making a Conference Call.............................................................................................................. 90
Putting a Conference Call on Hold................................................................................... 91
Ending a Conference Call...................................................................................................... 91
Managing Held Calls ......................................................................................................................... 93
Held Call Options ............................................................................................................................... 94
Parking a Call....................................................................................................................................... 95
Parking an Active or Held Call............................................................................................ 95
Retrieving a Parked Call From Any Extension............................................................. 95
Using a Corded Headset................................................................................................................. 96
Call Management Using a Headset ............................................................................................................ 97
Accessing Items in Lists ..............................................................................98
Accessing the Queued Calls List ................................................................................................................. 99
Accessing the Park List ..................................................................................................................................100
Accessing Voicemail.........................................................................................................................................101
About the Extension List................................................................................................................................103
Accessing the Extension List ......................................................................................................104
Accessing the Quick-Dial List......................................................................................................................105
Editing Quick Dial Entries.............................................................................................................106
About the Redial List.......................................................................................................................................107
Accessing the Redial List .............................................................................................................108
Deleting Redial Entries ..................................................................................................................109
Searching the Directory or Extension Lists Using the Dial Pad.................................................110
Accessing the Held Calls List ......................................................................................................................111
Accessing and Managing Items in Lists with the Cordless Handset .......................................112
About the Cordless Handset Extension List........................................................................113
Accessing an Extension with the Cordless Handset.......................................................113
Accessing the Quick-Dial List with the Cordless Handset...........................................114
Accessing the Redial List with the Cordless Handset ...................................................115
Searching the Directory or Extension Lists Using the Dial Pad................................116
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Synapse SB67030/031 Deskset & Accessories User’s Guide
Directory ...................................................................................................... 117
Using the Directory...........................................................................................................................................118
Viewing Directory Entries ..............................................................................................................................119
Creating a New Personal List Entry........................................................................................................121
Editing a Personal List Entry........................................................................................................................122
Storing Directory Entries from the Call Log or Redial List...........................................................123
Deleting a Personal List Entry ....................................................................................................................124
Sorting Directory Entries................................................................................................................................125
Accessing the Directory with the Cordless Handset .......................................................................126
Voicemail ..................................................................................................... 128
Voicemail Overview ..........................................................................................................................................129
Group Mailbox Overview ..............................................................................................................131
Accessing Your Messages .............................................................................................................................133
Message Playback............................................................................................................................134
Forwarding a Message...................................................................................................................137
Forwarding a Voicemail Message ....................................................................................137
Recording an Introduction to Send with a Forwarded Message......................139
Sending a New Message to a Distribution List...................................................................................140
Deleting Messages............................................................................................................................................142
New Message Status Indications (! Icons).............................................................................................143
Accessing Your Voicemail Remotely........................................................................................................144
Accessing Personal Voicemail with the Cordless Handset...........................................................147
Voicemail Notification on the Cordless Handset..............................................................148
Retrieving Personal Voicemail with the Cordless Handset .........................................149
Reviewing Messages with the Cordless Handset .............................................................150
Managing Personal Voicemail with the Cordless Handset..........................................151
Call Log ........................................................................................................ 153
Using the Call Log ............................................................................................................................................154
Managing Missed Calls....................................................................................................................................156
Reviewing the Call Log List..........................................................................................................................157
Listening to Voicemail From the Call Log............................................................................158
Storing Call Log Entries..................................................................................................................................159
Deleting Call Log Entries...............................................................................................................................160
Accessing the Call Log with the Cordless Handset .........................................................................162
Using the Call Log with the Cordless Handset .................................................................163
Managing Missed Calls with the Cordless Handset ........................................................164
Reviewing the Call Log with the Cordless Handset........................................................164
Playing Voicemail Messages in the Call Log with the Cordless Handset ............165
Deleting Call Log Entries with the Cordless Handset....................................................165
Paging........................................................................................................... 167
Paging All Extensions or a Paging Zone ...............................................................................................168
Single-Zone Overhead Paging ....................................................................................................................169
Multi-Zone Overhead Paging.......................................................................................................................170
Paging with the Cordless Handset ...........................................................................................................171
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Synapse SB67030/031 Deskset & Accessories User’s Guide
Deskset Settings ........................................................................................ 172
Deskset Menu......................................................................................................................................................173
Deskset Settings ................................................................................................................................................174
Display ...................................................................................................................................................175
Sounds ...................................................................................................................................................175
Preferred Audio.................................................................................................................................177
User Settings........................................................................................................................................................178
Greetings ..............................................................................................................................................179
Recording a Greeting.............................................................................................................181
Call Forward All and Call Forward–No Answer ................................................................182
Automatic Answering .....................................................................................................................184
Voicemail Memory............................................................................................................................186
Name Recording ...............................................................................................................................187
Registering an Optional Cordless Handset .........................................................................189
Registering an Optional Cordless Headset .........................................................................191
Deregistering a Cordless Handset or Headset ..................................................................192
Deregistering the Cordless Handset or Headset without the Deskset.........193
Cordless Accessory Registration and Deregistration Time-Out................................194
Setting and Changing Your Password ...................................................................................195
Setting the Voicemail to Email Mode.....................................................................................196
Admin Settings....................................................................................................................................................197
Deskset Information.........................................................................................................................................198
Using Do Not Disturb (DND) ........................................................................................................................199
Auto-Attendant Settings................................................................................................................................200
Cordless Handset Settings............................................................................................................................202
Setting Cordless Handset Contrast .........................................................................................203
Setting the Cordless Handset Sounds ...................................................................................203
Setting the Cordless Handset Ringer and Voice Volume ....................................204
Setting the Cordless Handset to Factory Default............................................................205
Viewing the Cordless Handset Product ID...........................................................................205
Web Interface ............................................................................................. 206
Accessing the Web User Interface (WebUI).........................................................................................207
Error Handling....................................................................................................................................208
Basic Settings......................................................................................................................................................209
Personal Directory ............................................................................................................................................211
Quick-Dial Keys ..................................................................................................................................................213
Voicemail Distribution .....................................................................................................................................214
Help ..........................................................................................................................................................................217
Troubleshooting ......................................................................................... 218
Common Troubleshooting Procedures...................................................................................................219
Display Messages...............................................................................................................................................221
Calls Generally....................................................................................................................................................223
Incoming Calls.....................................................................................................................................................227
Outgoing Calls ....................................................................................................................................................230
Voicemail ...............................................................................................................................................................232
Other Deskset Features..................................................................................................................................235
WebUI......................................................................................................................................................................237
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Synapse SB67030/031 Deskset & Accessories User’s Guide
PC/Deskset Interaction ..................................................................................................................................238
SB67040 Cordless Handset..........................................................................................................................239
TL7600 Cordless Headset .............................................................................................................................245
Appendixes.................................................................................................. 250
Appendix A: Soft Keys.....................................................................................................................................250
Deskset Soft Keys.............................................................................................................................250
Cordless Handset Soft Keys........................................................................................................252
Appendix B: Technical Specifications......................................................................................................253
Appendix C: Maintenance..............................................................................................................................254
Appendix D: Important Safety Instructions...........................................................................................255
Appendix E: GPL License Information .....................................................................................................256
Glossary ....................................................................................................... 257
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Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
P
REFACE
This User’s Guide provides instructions for using your Synapse SB67030/031 telephone
with firmware version 3.0.0 or newer, and its optional accessories. See page 198 for
instructions on checking the firmware version on the Deskset. Although the Quick Start
Guides also include information on using the devices, this guide has information on
setting up the devices and more complete information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 255. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,
dial
1 (888) 883-2474.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and
administrator’s guides, installation instructions and Quick Start Guides, are
available at
www.telephones.att.com/synapseguides.
Preface 8
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
CallFwd
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.
Topic Navigation
This Synapse SB67030/031 Deskset & Accessories User’s Guide features easy navigation
between topics and the ability to return to your original topic.
Text in blue indicates a link to another page in the document.
indicates a hyperlink to an external web site.
You can also click the arrows at the bottom of the page to move around this document.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Bold text in blue
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Line Appearance
mode
Text in the left-hand margin identifies a step or
paragraph that applies to a specific configuration
or Synapse device.
Example of a Note.
Example of a Caution.
Preface 9
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
C HAPTER
1
O
VERVIEW
The Synapse® Business Phone System from AT&T is for businesses that need up to 100
extensions. This system is scalable from 1 to 39 outside lines, so as your business grows,
your phone system can too. The Synapse Business Phone System provides simplicity
without sacrifice — it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
This chapter introduces the SB67030/031 Deskset and accessories and provides an
overview of the Synapse System and the external features of the Deskset.
“Synapse System Overview” on page 11
“Deskset Description” on page 12
“SB67040 Cordless Handset (Optional)” on page 26
“TL7600 Cordless Headset (Optional)” on page 40.
Overview 10
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
blue lines = telephone
green line = T1
red lines = Ethernet
orange lines = audio
Synapse System Overview
You r Des kset is pa rt of the Synapse System. Synapse differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Synapse uses
a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a
sample system.
Overview 11
Figure 1. Sample Synapse System
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
1
2
3
4
5
6
7
8
Deskset Description
The key external features of the Deskset are shown in Figure 2 and described in Table 2.
Table 2 Deskset External Features
1. Liquid Crystal Display (LCD) Provides controls and information for using the
2. Soft Keys Four keys that produce different actions, depending
3. Corded Handset Traditional 2-conductor wiring (FXO — Foreign
4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on
5. Navigation Key Moves the cursor up/down/left/right on the display.
6. Quick Dial or Call Queue Key Provides easy access to frequently dialed numbers
7. Call Appearance/Line
Appearance Keys
8. Voicemail Indicator Illuminates when there are new Voicemail messages.
Figure 2. Deskset External Features
Deskset.
on the LCD labels.
Exchange Office Ports).
page 13.
or to the Call Queue, depending on your system
setup.
Five keys that access active calls and held calls.
Overview 12
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
1
2
3
4
5 6 7 8
9 10
11
1213
14
Deskset Hard Keys
The hard keys include the standard telephone dial-pad keys and the function keys shown
in Figure 3 and defined in Table 3.
.
Figure 3. Deskset Function Keys
Table 3 Deskset Function Keys
1. MENU Accesses the configuration menu.
2. DIRECTORY Accesses the Directory.
3. CALL LOG Accesses the incoming Call Log.
4. MESSAGES Accesses Voicemail.
5. HELP Accesses Help.
6. REDIAL Accesses the Redial list.
7. HOLD Puts current active call on hold. Allows access to other calls and
features while maintaining call connection.
8. SPEAKER During a call, switches voice to and from the speakerphone. Can be
used to answer or start a call, or to hang up.
9. MUTE Mutes the microphone. When on, the other party cannot hear you.
Does not mute the optional Cordless Headset.
10. VOL+/VOL– Increases or decreases the ringer and voice volume.
11. HEADSET Routes audio to corded headset or Cordless Headset. Can be used to
go off hook.
12. CANCEL
13. SELECT Usually selects a highlighted option. Dials highlighted phone
14. Navigation Moves the cursor up (
Overview 13
Cancels the most recent operation and returns to previous function.
numbers.
), down (), left (), right () on the display.
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
1
2
3
4
5
6
7
8
9
10
Deskset Idle Screen
Figure 4 identifies the basic elements of the Idle screen in Call Appearance mode (see
“Modes of Operation” on page 15). Table 4 describes the call functions displayed on the
Idle Screen. The Idle screen appears when the system is first turned on and when there
is no call activity. The display is backlit when you are using it, but the backlight turns off
30 seconds after the most recent button press.
Figure 4. Idle Screen
Table 4 Idle Screen
1. Time and Date
2. Extension Number and
Name
3. New Missed Calls (Call
Appearance mode only)
4. New Messages Press SELECT when this is highlighted to access the list
5. Help Brief, context-sensitive help for the current screen.
6. Soft Keys See “Deskset Soft Keys” on page 17.
7. Quick Dial or Call Queue When the nearby key is pressed, the Call/Line
8. Call Appearance/Line
Appearance Icons
9. Status Messages Status indicators appear in this space.
10. Navigation Arrows Appear when pressing
Your extension number and name appear in the Idle
screen. Extensions may be 3 or 4 digits.
Press SELECT when this is highlighted to display the
name, number, and time of recently received calls.
of new Voicemail messages.
Appearance icons change to display up to six Quick-Dial
numbers. If Call Queue is set up (Call Appearance mode
only), pressing the key displays the Call Queue list,
where you can view and retrieve calls in the Call Queue.
Show whether there is an active, conference, or held
call, or whether there is a line available for making a call.
and on the navigation key
will move the highlight.
Overview 14
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Call Appearance Icons
Correspond to five
Call Appearance keys on
the Deskset.
Modes of Operation
The system administrator can configure the Synapse system to operate in one of two
different modes: Call Appearance mode and Line Appearance mode. Your Deskset
operates differently in each mode. The appearance mode affects how you make, answer,
and manage calls. Each mode provides a unique set of configurable features. This User’s
Guide includes information about, and procedures for, both Call Appearance mode and
Line Appearance mode.
You know your Deskset is in Call Appearance mode when the Idle screen displays New
Missed Calls as shown in Figure 5. The Idle screen appears when the Deskset is first
turned on and when there is no call activity. In Line Appearance mode, the Deskset does
not display missed calls.
Call Appearance Mode
In Call Appearance mode, your Deskset has five virtual “lines” on which you can make
and receive calls. These lines are called Call Appearances in this User’s Guide. You can
use Call Appearances for calls to and from external numbers (232-555-0176, for
example) or to and from other Synapse Deskset extensions (Extension 220, for example).
You can access each Call Appearance by pressing a Call Appearance key, as shown in
Figure 2 on page 12.
Figure 5. Idle Screen in Call Appearance mode
Overview 15
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
New Missed Calls
does not appear.
Intercom Icon
Indicates the Intercom line
for internal calls.
Line Appearance Icons/
Line Names
Correspond to Line Appearance
keys on the Deskset. Your
system administrator can enter
line names that replace these
icons.
Line Appearance Mode
In Line Appearance mode, the Idle Screen appears as shown in Figure 6.
.
Figure 6. Idle Screen in Line Appearance mode
In Line Appearance mode, each line corresponds to a Line Appearance key on the
Deskset as shown in Figure 2 on page 12. Unlike Call Appearance mode, each Line
Appearance key represents an actual physical line connected to the PSTN Gateway (the
Synapse system can have up to four PSTN Gateways providing up to 16 lines). The system
administrator can configure your Deskset with up to four lines on which you can make
and receive external calls. One key is reserved for “Intercom” calls to other Synapse
Deskset extensions.
Setting Your Password
Other Desksets in the system share these lines and display the line status. Incoming calls
on a line ring at all Desksets that share that line. The Line Appearance key LED indicates
whether a line is ringing, busy, or on hold.
The Line Appearance keys are used for receiving and making calls to external numbers.
To call another extension in your office, you must use an Intercom key. By default, the
Intercom key is the fifth key, but your system administrator can configure additional
Intercom keys.
You can protect your Deskset by setting a password that prevents other users from
accessing your User Settings and Voicemail. If you create a password, you will need to
enter it before accessing User Settings, Voicemail, and the WebUI. You will also need to
enter your password before calling a restricted number. See “Calling a Restricted
Number” on page 50.
For more information, see “Setting and Changing Your Password” on page 195.
Overview 16
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Call Appearance mode
Line Appearance mode
DND
CallFwd
Page
ExtList
ParkList
LocateHS
More
HoldList
Page
DND
ExtList
Deskset Soft Keys
The Deskset provides soft keys as illustrated in Figure 7. The soft key labels change
according to the current task. For example, if you are holding a call, the key labels
displayed are different from those displayed if you are making a call. See “Appendix A:
Soft Keys” on page 250 for an alphabetical list of the labels that appear above the soft
keys.
Table 5 and Table 6 describe the Deskset Idle screen soft keys, as shown in Figure 7.
Figure 7. Deskset Idle Screen
Table 5 Idle Screen Soft Keys (Call Appearance Mode)
Key Description Key Description
Turns Do Not Disturb on
Turns Call Forward on or off.
or off.
Pages internal extensions. Accesses Extension list.
Accesses Park list. Rings the Cordless Handset, if a
Moves to the next set of
soft keys. If this key
Handset is registered to the
Deskset.
appears, there are more
than four soft keys
available. More 1/2
indicates that you are on
page one of two.
Table 6 Idle Screen Soft Keys (Line Appearance Mode)
Key Description Key Description
Accesses Held Calls list. Pages internal extensions.
Overview 17
Turns Do Not Disturb on
or off.
Accesses Extension list.
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
ANS ON
DND ON
FWD ON
INT ON
VM Full
< 5 Min
Deskset Status Indicators
Status indicators appear in the upper right-hand corner of the Deskset display, as shown
in Figure 8 and Figure 9.
Figure 8. Example of DND On
Figure 9. Example of Call Forward On
Status messages include:
Auto Answer is on. See “Auto Answering” on page 64.
Do Not Disturb is on.
Call Forward All is on (Call Appearance mode only).
Direct Intercom is on. See “Answering Direct Intercom Calls” on
page 65.
Voicemail is full.
Less than five minutes of Voicemail recording time is available.
Ringer volume set to zero. The ringer is silent.
Audible Ring Delay is 10 seconds. The number indicates the delay
you have set (Call Appearance mode only).
The silent ringer and the Voicemail indicators alternate with each other and the
other status indications. When Do Not Disturb is on, there is no indication for
Auto Answer or Audible Ring Delay. When Call Forward All is on, the Do Not
Disturb, Auto Answer, and Audible RIng Delay indicators do not appear.
Overview 18
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Highlight Bar
Call Information
Call Appearance
Icons
Call Appearance
LEDs
Call Appearance
Keys
Timer
Displays the duration of
the current call status,
such as how long the call
has been held.
Call Indicators in Call Appearance Mode
If your system is set to Call Appearance mode, the five Call Appearance keys, as shown
in Figure 10, allow you to manage your calls. The Deskset presents call information next
to the Call Appearance keys at the side of the display. When there is an incoming call,
the Call Appearance key LED flashes. Icons on the screen identify the status of each call.
Press
or to move the highlight. The soft keys change accordingly. See “Call Status
Icons” on page 21 for a complete description of the available icons.
Figure 10. Sample Call Appearance Screen
Conferencing or transferring external calls requires two Call Appearances; one for each
call. When you are in a feature such as the Directory, Call Log, Redial, or Voicemail,
pressing a Call Appearance key does not dial a highlighted list entry.
Overview 19
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Call Information
Line Appearance Keys
Intercom Key
Line Appearance LED
Line Appearance Icons
Timer
Displays the duration of
the current call status,
such as how long the call
has been held.
Call Indicators in Line Appearance Mode
If your system is set to Line Appearance mode, the Line Appearance keys, as shown in
Figure 10, allow you to manage your calls. The Deskset presents call information next to
the Line Appearance keys at the side of the display. When there is an incoming call, the
Line Appearance key LED flashes. Icons on the screen identify the status of each call.
When there are several lines active, press Line Appearance keys to access calls. The soft
keys change accordingly. See “Call Status Icons” on page 21 for a complete description
of the available icons.
Figure 11. Sample Line Appearance Screen
Overview 20
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Call Status Icons
Table 7 shows and describes the call status icons.
Table 7 Deskset Call Status Icons
Icon Status Icon Status
Available
Indicates an available Call
Appearance (or Line Appearance if
the system administrator has not
named your lines). Lifting the
corded handset changes the icon
from Available to Off Hook.
Intercom
Line Appearance mode only —
Indicates an available Intercom
line for internal calls.
Off Hook
Indicates that you have lifted the
corded handset, pressed SPEAKER
or HEADSET, or you are on a
phone call.
Predial
Call Appearance mode only —
Indicates that you have pressed at
least one dial-pad key. These
numbers are dialed when you go
off hook.
Incoming Call
Indicates an incoming call
when there are no other calls.
Ringing
Indicates an incoming call.
Silenced Ring
Indicates an ignored incoming
call.
Ring Group or Call Queue
Ringing
Call Appearance mode only —
Indicates an incoming Ring
Group or Call Queue call.
Call Screening
Call Appearance mode only —
Indicates the caller is leaving a
On Hold
Indicates you have put the call
on hold.
message. You can answer the call,
listen to the recording in progress,
or return to the idle screen.
Conference
Indicates a conference call.
Conference On Hold
Indicates you have put a
conference call on hold.
Cordless Handset
Call Appearance mode only —
Indicates that the optional
Cordless Handset is currently in
control of operations.
Overview 21
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Call Status LEDs
The Call Status LED flash patterns indicate call status as described in Table 8. In Call
Appearance mode, the LEDs indicate call status for a single Deskset. In Line Appearance
mode, all Desksets that share lines also display the same LED activity. For example, if
someone puts a call on line 3 on hold, the Line Appearance key for line 3 flashes slowly
on all the Desksets that share PSTN line 3.
Table 8 Deskset Call Status LED Activity
LED Activity Description
Off No Call
Steady On Active Call
Fast Flash Ringing Call
Slow Flash Held Call
Overview 22
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
12 3
45 6
7
89
0
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
OPER
#
*
Deskset Dial-Pad Entry
Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6,
and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as
shown in Figure 12.
Figure 12. Dial Pad
Pressing 1 once enters a space; pressing it twice enters a 1.
Pressing a key numbered 2 to 9 enters characters in the following order:
1. Upper-case letters.
2. Key number.
3. Lower-case letters.
For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q,
R, S, 7, p, q, r, s.
For text fields that accept only numbers, pressing a key once enters a number.
You can enter special characters by pressing the # and * keys.
Press # to cycle through the special characters # & ‘ , – . @ (in that order).
Press * to cycle through the special characters ! ( ) * + ? (in that order).
Overview 23
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Exit
Using the Speakerphone
When the speakerphone is active, the SPEAKER key is lit.
To use the speakerphone:
1. To initiate a call, press SPEAKER. The key lights up and you hear a dial tone. Begin
dialing.
2. To end a call, press SPEAKER. The key light goes out.
During an active call, if you are using the corded handset or any corded or Cordless
Headset, pressing SPEAKER switches audio to the speakerphone. If the corded handset
is not “hung up,” pressing SPEAKER switches audio between the corded handset and the
speakerphone.
Using Help Screens
In addition to the brief Help messages at the bottom of each screen, you can view more
Help on the Deskset screen. These are very brief descriptions of how to use some of the
features.
To use the Deskset Help:
1. Press HELP. The Help menu appears. (Call Appearance mode shown. The Help menu
in Line Appearance mode is slightly different.)
2. Press
3. Press SELECT.
4. Press to exit the Help.
or to highlight the desired feature.
Overview 24
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
About the Auto Attendant
The Synapse system features an Auto Attendant that transfers incoming calls to an
interactive voice menu that can guide callers to the desired extension or extension’s
voicemail. Different menus can be set for different times of day.
In Line Appearance mode, the Auto Attendant can be enabled to answer calls during
periods when your office is closed or when calls go otherwise unanswered.
In Call Appearance mode, the Auto Attendant is usually enabled. When the Auto
Attendant is disabled, all external calls go to the system operator or to a target that the
system administrator assigns, which could be a group of extensions.
The default menu instructs callers to “Enter the extension number or enter 0 for the
operator.” Your system administrator can create customize menus with your own
greeting message and instructions to callers.
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
You may want to give your extension number to frequent callers so they can easily dial
your extension number when the Auto Attendant answers.
Caller Options
Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to Voicemail, the caller has the option to press 5 to skip the
greeting.
If your system administrator has set up Direct Inward Dialing (available in Call
Appearance mode only), callers can dial the Direct Inward Dial telephone number to
reach you directly, bypassing the Auto Attendant. Your callers can also call your
company's main number and be transferred to your extension.
Overview 25
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
SB67040 Cordless Handset (Optional)
The optional Cordless Handset, shown in Figure 13, supports most functions of the
Deskset in Call Appearance mode, including hands-free speakerphone, once it is
registered to your Deskset. Use your Deskset to register your Cordless Handset. See
“Registering an Optional Cordless Handset” on page 189.
The Cordless Handset cannot be used in Line Appearance mode. When the
Synapse system is in Line Appearance mode, you cannot register the Cordless
Handset to your Deskset.
Overview 26
Figure 13. SB67040 Cordless Handset
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
3
4
5
6
7
8
9
10
12
11
13
14
1
2
Cordless Handset Description
The Handset external features are shown in Figure 14 and Figure 15 on page 28 and
described in Table 9 and Table 10 on page 28.
Figure 14. Handset Key Functions
Table 9 Handset Key Functions
1. Liquid Crystal Display
(LCD)
2. SELECT Selects an option from a menu or list on the LCD.
3. PHONE Starts or answers a call.
4. Headset Jack (on side) Lift the rubber flap to connect an optional corded headset
5. OPTIONS Accesses options depending on the current mode.
6. SPEAKER Starts or answers a call in Idle mode. During a call,
7. MUTE/QUICK Mutes the Handset microphone while on an active or
8. DIR Accesses the Directory.
9. HOLD Puts active call on hold.
10. Dial Pad, 0–9,
11. VOLUME (on side) Decreases and increases the ringer or voice volume.
12. OFF Ends current call.
13. Soft Keys Labels in the display change according to the current task.
14. Belt Clip Attaches here.
*, # Dials, performs shortcuts, or accesses areas in a list.
Provides instructions and status information.
with 2.5 mm plug.
switches audio to and from speakerphone.
conference call. Press and hold to use Quick-Dial numbers.
Overview 27
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
Figure 15. Navigation Key
Table 10 Navigation Key Functions
Arrow Action
Scrolls or cycles through list entries.
Performs backspace function.
Use during message playback to jump back eight seconds in message.
Adjusts display contrast level.
Scrolls or cycles through list entries.
Use during message playback to jump forward eight seconds in message.
Adjusts display contrast level.
Scrolls through list entries.
Highlights new messages or new calls in Idle mode.
Use during message playback to play previously numbered message.
Scrolls through list entries.
Highlights new messages or new calls in Idle mode.
Use during message playback to play next numbered message.
Overview 28
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12:30p Feb 23
2 Missed Calls
5 New MSGs
EXT 249
John Smith
MSGs CID
1
2
3
4
5
6
7
Cordless Handset Liquid Crystal Display (LCD)
The Idle screen appears when the Handset has no active or held calls. Figure 16 and
Table 11 show and describe the Handset Idle screen.
Figure 16. Handset Idle Screen
Table 11 Handset Idle Screen
1. Time and Date
2. Extension Number
and Name
3. New Missed Calls Number of new missed calls. Press SELECT when highlighted
4. New Messages Number of new messages. Press SELECT when highlighted to
5. MSGs Press the key below this soft key label to see the Message
6. CID Press the key below this soft key label to see the entire Call
7. Handset status Status for Battery, Do Not Disturb, or Call Forward, and
The Handset updates its status during use. There is a brief delay and the Handset
screen goes blank. The Handset does not respond to key presses during this
update process.
The extension number and name for this Handset.
to see the missed-calls list.
see a Message Review screen similar to the one shown on
page 149. Once a new message is reviewed, the new message
count goes down by one.
Review screen. See “Retrieving Personal Voicemail with the
Cordless Handset” on page 149.
Log. See “Using the Call Log with the Cordless Handset” on
page 163.
Voicemail memory full.
The Handset provides other types of screens to assist you, as shown in Table 12.
Overview 29
Synapse SB67030/031 Deskset & Accessories User’s Guide Back to Contents
12:30p Feb 23
9-503-555-0194
00:12 ON A CALL
INCOMING
Graham Bell
232-555-0176
Mar y Williams
Charlie Johns on
IGNORE FWD-V M
ABC Account...
9-503-555-0194
Amy Lee
Angela Martin
Barry Crick
DIR
1/48
LIST EXI T
YES
NO
MESSAGES
1/13
Graham Bell
1-800-916-2007
Jan. 10 @ 12:03pm
PREV
NEXT
05:10
Are you sure you
want to delete all
messages?
YES NO
12:30p Feb 23
2 Missed Calls
5 New MSGs
EXT 249
John Smith
SETTINGS
1. Display
2. Sounds
3. Restore Default
4. Deregister
EX IT
12:00a Dec 0112:00a Dec 0112:00a Dec 01
Sample
notification screen
Table 12 Cordless Handset Screen Types
Incoming Call Screen The highlighted entry displays name
and number (if available). The other
entries for additional incoming calls
display name only.
List Screen List screens display a name and
phone number for each entry. A Call
Log entry also displays the time called.
Press
or to view other entries.
The left and right arrows on either side
of the name in Call Log entries indicate
that you can press
dialing options.
or to view
Confirmation Screen Confirmation screens require that you
confirm a choice by pressing
or .
Menu Screen Menu screens display lists of choices
you can make. To access items in the
Handset menus, you can either
highlight the function and press
SELECT or press a dial-pad key. The
procedures in this guide use the
dial-pad entry as the preferred method
for selecting a function.
Notification Screens Notification screens alert you that an
action has been completed, provide a
status update, or give a warning.
Overview 30
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