AT&T SB67025 Quick Start Manual

Quick Start Guide

AT&T SB67020/SB67025 Deskset

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3

Deskset Overview

This page identifies and describes the main display and key groups for
the Synapse® SB67020 Deskset and SB67025 Deskset. See the User’s Guide at

www.telephones.att.com/synapseguides for additional information.

Liquid Crystal Display (LCD)

Displays information for
using the Deskset.

Soft Keys

Three keys that produce
different actions depending on
the LCD labels.

Voicemail Indicator

Lights when there are
new Voicemail messages.

Navigation Key

Moves the cursor up/down/
left/right and shows
additional entries and soft keys.

Hard Keys

A set of fixed-function keys.

Display Keys

Control the display.

Programmable Feature Keys

Provide easy access to various
call functions, which are determined
by your System Administrator.

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Hard Keys

Select

Selects the
highlighted option.

Menu

Accesses the menu.

Cancel

Cancels the most recent operation
and returns to previous screen.

Call/Line Appearance Keys

By default, the upper Programmable
Feature Keys provide access to active
calls. Your System Administrator
determines how many Call/Line
Appearance keys are available.

Programmable Feature Keys

Provide access to various call
functions as configured by your
System Administrator.

Speaker

Routes audio to speakerphone. Can
be used to go off hook or on hook.

Mute

Prevents your voice from being heard.

Hold

Places current active call on hold.

Volume Keys

Increases/decreases the ringer
and incoming voice volume.

Headset

Routes audio to a headset (not supplied).
Can be used to go off hook or on hook.

Dial Pad

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The Deskset features Programmable Feature Keys that can be programmed by your System
Administrator. The keys include color LEDs to signal the status of some functions.

The Deskset shipping box includes replacement Programmable Feature Key cards and stickers
for labeling the keys as needed. The table below lists the default key assignments and the other
features that your System Administrator can assign.

Key Call Appearance Mode Line Appearance Mode

1

Call 1 Line 1

2 Call 2 Line 2

3 Park List Line 3

4 Page Line 4

5 DND (Do Not Disturb) Page

6 Call Fwd All Redial

7 Redial Directory

8 Directory Call Log

9 Call Log Messages

10 Messages Intercom

Call Queue Held Calls List

QD_____ (Quick Dial) QD_____ (Quick Dial)

Auto Att (Auto Attendant) DND (Do Not Disturb)

Help Help

Programmable Feature Keys

If any keys have been programmed as Quick Dial keys,
you can enter quick dial numbers for those keys.

See the User’s Guide at
www.telephones.att.com/synapseguides
for more information.

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Programmable Feature Key LEDs

The Programmable Feature Key LEDs change appearance to indicate call and feature status.

Note:

If your system has been configured for

Line Appearance mode, keys and indicators
function differently.

See the User’s Guide at

www.telephones.att.com/

synapseguides

for more information.

Key LED Activity Description

Call Appearances:
Call 1, Call 2, Call 3...
(up to 10 Call Appearances
can be programmed)

Off
Steady GREEN
Quickly Flashing GREEN
Slowly Flashing ORANGE

No call
Active call
Ringing call
Held call

Page Off

Steady GREEN
Quickly Flashing GREEN

No page
Making page
Receiving page

Do Not Disturb Off

Steady ORANGE

DND Off
DND On

Call Forward All Off

Steady ORANGE

Call Fwd All Off
Call Fwd All On

Call Log Off

Steady ORANGE

No new calls
One or more new missed calls

Messages Off

Steady ORANGE

No new messages
One or more new messages

Call Queue Off

Slowly Flashing ORANGE

No calls waiting
One or more calls in the queue

Auto Attendant Off Not applicable. Press this key

to change the Auto Attendant
settings.

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The Idle screen appears when the Deskset has power and no activity.

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Idle Screen

Extension Number

Number assigned to
this Deskset.

Date and Time

Extension Name

Name assigned to this Deskset.

New Missed Calls

Number of new calls whose call
information has not been reviewed.

New Messages

Number of new voice
messages.

This page illustrates an Idle screen in Call Appearance mode. If your system has been configured for Line
Appearance mode, your Idle screen will not include all these elements. For more information, see the User’s Guide
at www.telephones.att.com/synapseguides.

Status Indicator Area

Icon Status Icon Status

FWD

Call Forward All is on Ringer volume is set to off

ANS

Auto Answer is on Ring Delay is enabled for the number of seconds

indicated

DND

Do Not Disturb is on Voicemail is nearly full

Voicemail is full

The Deskset displays status indicators in the upper right-hand corner of the Idle screen.

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Soft Keys

Three context-sensitive keys provide functions indicated by labels on the screen.

Soft keys with

and shapes indicate that there are more than three soft key functions available. To view

the additional functions, press v or w on the Navigation key.

If your system has been configured for Line Appearance mode, different soft keys will be available.
For more information, see the User’s Guide at www.telephones.att.com/synapseguides.

Scroll Indicators

Scroll Indicators appear in the upper right-hand corner of the display when you can view more information by
pressing s and r on the Navigation key.

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Soft Keys and Scroll Indicators

Soft Key Labels

Change according
to the current task.

Scroll Indicators