© 2012–16 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 13.1 02/16
AT&T SB67020/SB67025 Deskset
User’s Guide
&T SB67020/SB67025 Deskset
Synapse SB67020/SB67025 Deskset User’s Guide
Preface ..............................................................................................................6
Additional Documentation .................................................................................................................................6
Topic Navigation ..................................................................................................................................................... 7
Text Conventions....................................................................................................................................................7
C
ONTENTS
Overview...........................................................................................................8
Synapse System Overview ................................................................................................................................. 9
SB67020/025 Deskset Description............................................................................................................ 10
Deskset Hard Keys............................................................................................................................. 11
Modes of Operation ........................................................................................................................................... 12
Call Appearance Mode .................................................................................................................... 12
Line Appearance Mode.................................................................................................................... 12
Setting Your Password...................................................................................................................................... 13
Soft Keys.................................................................................................................................................................. 13
Scroll Indicators ................................................................................................................................................... 13
Deskset Status Indicators................................................................................................................................ 14
Call Indicators ....................................................................................................................................................... 15
Call Indicators in Call Appearance mode............................................................................... 16
Call Indicators in Line Appearance mode.............................................................................. 17
Call Status Icons................................................................................................................................. 18
Call Status LEDs.................................................................................................................................. 18
Programmable Feature Keys ......................................................................................................................... 19
Programmable Feature Key LEDs............................................................................................... 20
Dial-Pad Entry ....................................................................................................................................................... 21
Using the Speakerphone.................................................................................................................................. 22
Using Help Screens............................................................................................................................................. 22
About the Auto Attendant .............................................................................................................................. 22
Caller Options ...................................................................................................................................... 23
TL7600 Cordless Headset (SB67025 Only) ............................................................................................ 23
Cordless Headset Description...................................................................................................... 24
Cordless Headset Operation......................................................................................................... 25
Outgoing Calls...............................................................................................26
Active Call Screen............................................................................................................................................... 27
Predialing................................................................................................................................................................. 27
2
Synapse SB67020/SB67025 Deskset User’s Guide
Live Dialing ............................................................................................................................................................. 28
Making a Call from a List................................................................................................................................. 28
Calling a Busy Extension ................................................................................................................................. 29
Making an Intercom Call.................................................................................................................................. 30
Calling a Restricted Number.......................................................................................................................... 31
Calling Restricted Numbers on Your Extension.................................................................. 31
Calling Restricted Numbers Using Another Extension .................................................... 31
Making Calls with the Optional TL7600 Cordless Headset (SB67025 Only)......................... 32
Incoming Calls ...............................................................................................33
Incoming Call Screen......................................................................................................................................... 34
Incoming Call Indication .................................................................................................................................. 34
Incoming Calls in Line Appearance Mode ............................................................................. 35
Answering a Call.................................................................................................................................................. 35
Ignoring a Call....................................................................................................................................................... 36
Forwarding All Calls........................................................................................................................................... 36
Call Screening ....................................................................................................................................................... 37
Auto Answering.................................................................................................................................................... 38
Answering Direct Intercom Calls................................................................................................ 39
Answering Calls in the Call Queue............................................................................................................. 39
Answering Calls from Idle Mode................................................................................................. 39
Viewing the Queued Calls List..................................................................................................... 39
Call Management ..........................................................................................40
Call Management................................................................................................................................................. 41
Putting a Call on Hold in Call Appearance Mode............................................................................... 41
Putting a Call on Hold in Line Appearance Mode .............................................................................. 42
Transferring a Call in Call Appearance Mode ....................................................................................... 43
Transferring a call to a busy extension................................................................................... 44
Transferring a Call in Line Appearance Mode....................................................................................... 45
Making a Conference Call............................................................................................................................... 46
Putting a Conference on Hold.....................................................................................................47
Ending a Conference ........................................................................................................................ 47
Parking a Call........................................................................................................................................................ 48
Retrieving a Parked Call ................................................................................................................. 48
Call Management with One Call Appearance....................................................................................... 49
Call Management Using a Headset ............................................................................................................ 49
Accessing Items in Lists ..............................................................................50
Accessing the Queued Calls List ................................................................................................................. 51
Accessing the Park List .................................................................................................................................... 51
Accessing the Extension List ......................................................................................................................... 52
Accessing the Redial List................................................................................................................................. 53
Dialing a Redial Number................................................................................................................. 53
Deleting Redial Entries .................................................................................................................... 54
Searching the Extension or Directory Lists Using the Dial Pad................................................... 55
Accessing the Held Calls List ........................................................................................................................ 55
3
Synapse SB67020/SB67025 Deskset User’s Guide
Directory .........................................................................................................57
Using the Directory............................................................................................................................................. 58
Viewing and Calling Directory Entries....................................................................................................... 58
Creating a New Personal List Entry ........................................................................................................... 59
Editing a Personal List Entry.......................................................................................................................... 60
Storing Directory Entries from the Call Log or Redial List............................................................. 61
Deleting a Personal List Entry ...................................................................................................................... 62
Sorting Directory Entries.................................................................................................................................. 63
Voicemail ........................................................................................................64
Voicemail Overview ............................................................................................................................................ 65
Group Mailbox Overview ................................................................................................................ 66
Accessing Your Messages ............................................................................................................................... 67
Message Playback..............................................................................................................................68
Calling the Messenger ..................................................................................................................... 69
Forwarding a Message..................................................................................................................... 70
Forwarding a Voicemail Message ...................................................................................... 70
Recording an Introduction to Send with a Forwarded Message........................ 71
Sending a New Message to a Distribution List..................................................................................... 72
Deleting Messages.............................................................................................................................................. 73
New Message Status Indications ................................................................................................................. 73
Accessing Your Voicemail Remotely.......................................................................................................... 74
Call Log ...........................................................................................................77
Using the Call Log .............................................................................................................................................. 78
Managing Missed Calls...................................................................................................................................... 79
Listening to Voicemail From the Call Log.............................................................................. 80
Storing Call Log Entries.................................................................................................................................... 80
Deleting Call Log Entries................................................................................................................................. 81
Paging..............................................................................................................82
Sending a Page..................................................................................................................................................... 83
Single-Zone Overhead Paging ...................................................................................................................... 84
Multi-Zone Overhead Paging......................................................................................................................... 84
Deskset Settings ...........................................................................................86
Deskset Menu........................................................................................................................................................ 87
Features.................................................................................................................................................................... 88
User Settings.......................................................................................................................................................... 90
Greetings ................................................................................................................................................ 91
Voicemail Greetings.................................................................................................................. 91
Name Recording......................................................................................................................... 93
Call Management ............................................................................................................................... 94
Call Forward All and Call Forward–No Answer.......................................................... 94
Automatic Answering............................................................................................................... 95
Deskset Settings ................................................................................................................................. 97
Display.............................................................................................................................................97
Sounds............................................................................................................................................. 98
4
Synapse SB67020/SB67025 Deskset User’s Guide
Volume Settings ......................................................................................................................... 99
Preferred Audio Mode ............................................................................................................. 99
Directory Settings.............................................................................................................................100
Setting and Changing Your Password ...................................................................................100
Changing Your Password.....................................................................................................101
Registering an Optional Cordless Headset (SB67025 Only) ......................................102
Deregistering a Cordless Headset ...........................................................................................103
Deregistering the Cordless Headset without the Deskset..................................103
Cordless Accessory Registration and Deregistration Time-Out................................103
Setting the Voicemail to Email Mode.....................................................................................104
Admin Settings....................................................................................................................................................104
Deskset Information.........................................................................................................................................105
Auto-Attendant Settings................................................................................................................................105
Using Do Not Disturb (DND) ........................................................................................................................106
Web Interface ............................................................................................. 107
Accessing the Web User Interface (WebUI).........................................................................................108
Error Handling....................................................................................................................................109
Basic Settings......................................................................................................................................................109
Personal Directory ............................................................................................................................................111
Quick Dial..............................................................................................................................................................113
Voicemail Distribution .....................................................................................................................................114
Help ..........................................................................................................................................................................117
Troubleshooting ......................................................................................... 118
Common Troubleshooting Procedures...................................................................................................119
Display Messages...............................................................................................................................................120
Calls Generally....................................................................................................................................................121
Incoming Calls.....................................................................................................................................................125
Outgoing Calls ....................................................................................................................................................128
Voicemail ...............................................................................................................................................................130
Other Deskset Features..................................................................................................................................132
WebUI......................................................................................................................................................................134
PC/Deskset Interaction ..................................................................................................................................135
TL7600 Cordless Headset (SB67025 Only) ..........................................................................................136
Appendixes.................................................................................................. 140
Appendix A: Soft Keys.....................................................................................................................................140
Appendix B: Technical Specifications......................................................................................................142
Appendix C: Maintenance..............................................................................................................................142
Appendix D: Important Safety Instructions...........................................................................................143
Appendix E: GPL License Information .....................................................................................................144
Glossary ....................................................................................................... 145
5
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
P
REFACE
This User’s Guide provides instructions for using your Synapse SB67020/SB67025
Deskset telephone with software version 3.1.0 or newer. See page 105 for instructions
on checking the software version on the Deskset. Although the Quick Start Guide also
includes information on using the Deskset, this guide has information on setting up the
SB67020/SB67025 Deskset and more complete information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 143. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,
dial
1 (888) 883-2474.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and
administrator’s guides, installation instructions and Quick Start Guides, are
available at
www.telephones.att.com/synapseguides.
Preface 6
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
CallFwd
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.
Topic Navigation
This Synapse SB67020/SB67025 Deskset User’s Guide features easy navigation between
topics and the ability to return to your original topic.
Text in blue indicates a link to another page in the document.
indicates a hyperlink to an external web site.
You can also click the arrows at the bottom of the page to move around this document.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Bold text in blue
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Line Appearance
mode
Text in the left-hand margin identifies a step or
paragraph that applies to a specific configuration
or Synapse device.
Example of a Note.
Example of a Caution.
Preface 7
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
C HAPTER
1
O
VERVIEW
The Synapse® Business Phone System from AT&T is for businesses that need up to 100
extensions. This system is scalable from 1 to 39 outside lines, so as your business grows,
your phone system can too. The Synapse Business Phone System provides simplicity
without sacrifice — it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
This chapter introduces the SB67020 Deskset and SB67025 Deskset and provides an
overview of the Synapse System and the external features of the Deskset.
The SB67025 Deskset allows you to register a compatible AT&T DECT Cordless Headset
for hands-free phone conversations. For more information, see “Registering an Optional
Cordless Headset (SB67025 Only)” on page 102.
“Synapse System Overview” on page 9
“SB67020/025 Deskset Description” on page 10
“Modes of Operation” on page 12
“Setting Your Password” on page 13
“Deskset Status Indicators” on page 14
“Programmable Feature Keys” on page 19
“Using the Speakerphone” on page 22
“TL7600 Cordless Headset (SB67025 Only)” on page 23.
Overview 8
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
blue lines = telephone
green line = T1
red lines = Ethernet
orange lines = audio
Synapse System Overview
Your Deskset is part of the Synapse system. Synapse differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Synapse uses
a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a
sample system.
Overview 9
Figure 1. Sample Synapse System
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
1
2
4
3
5
6
7
8
SB67020/025 Deskset Description
The key external features of the Deskset are shown in Figure 2 and described in Table 2.
Figure 2. Deskset Layout
Table 2. Deskset Features
1. Liquid Crystal Display (LCD) Provides controls and information for using the
Deskset.
2. Soft Keys Three keys that produce different actions,
depending on the LCD labels.
3. Handset Traditional 2-conductor wiring (FXO — Foreign
Exchange Office ports).
4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on
page 11.
5. Programmable Feature Keys Provide easy access to various call functions.
6. Display Keys Control menu functions shown in the display.
7. Navigation Moves the cursor up (
8. Voicemail Indicator Illuminates when there are new voicemail
right (
) on the display.
messages.
), down (), left (),
Overview 10
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
1 2
3
4
5
Deskset Hard Keys
The hard keys include the standard telephone dial-pad keys and a set of function keys.
The Deskset hard keys are identified in Figure 3 and described in Table 3.
Figure 3. Deskset Function Keys
Table 3. Deskset Function Keys
1. VOL+/VOL– Increases/decreases the ringer and voice volume.
2. HEADSET Routes audio to headset. Can be used to go off hook.
3. HOLD Puts the current active call on hold. Allows access to other calls
and features while maintaining call connection.
4. MUTE Mutes the microphone. When on, the other party cannot hear you.
5. SPEAKER During a call, switches voice to and from the speakerphone. Can
be used to answer or start a call, or to hang up.
Overview 11
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Wed Sep 08 11:09AM
J
ohn Smith EXT 219
3 New Miss ed Calls
2 New Messages
Message Status
Number of new,
unreviewed voice
messages.
Your Extension
Number
Extension numbers
may be 3 or 4 digits.
Date and Time
Extension Name
Name assigned to
this Deskset
New Missed Calls
Number of new calls whose
call information has not been
reviewed. (Call Appearance
mode only)
Modes of Operation
The system administrator can configure the Synapse system to operate in one of two
different modes: Call Appearance mode and Line Appearance mode. Desksets operate
differently in each mode. The appearance mode affects how you make, answer, and
manage calls. Each mode provides a unique set of configurable features. This User’s
Guide includes information about, and procedures for, both Call Appearance mode and
Line Appearance mode.
You know your Deskset is in Call Appearance mode when the Idle screen displays New
Missed Calls as shown in Figure 4. The Idle screen appears when the Deskset is first
turned on and when there is no call activity. In Line Appearance mode, the Deskset does
not display missed calls.
Call Appearance Mode
In Call Appearance mode, the system administrator can configure your Deskset with up
to 10 virtual “lines” on which you can make and receive calls. These lines are called Call
Appearances in this User’s Guide. You can use Call Appearances for calls to and from
external numbers (232-555-0176, for example) or other Synapse Deskset extensions
(Extension 220, for example). You can access each Call Appearance by pressing a
programmable feature key as shown in Figure 2 on page 10. By default, the top two
programmable feature keys on the SB67020/025 Deskset are Call Appearance keys.
Line Appearance Mode
In Line Appearance mode, each line also corresponds to a programmable feature key on
the Deskset. These are called Line Appearance keys in this User’s Guide. Unlike Call
Appearance mode, each Line Appearance key represents an actual physical line
connected to the PSTN Gateway (the Synapse system c a n have up to f o u r P STN Gateway s
providing up to 16 lines). The system administrator can configure your Deskset with up
to 9 lines on which you can make and receive external calls. One programmable feature
key is reserved for “Intercom” calls to other Synapse Deskset extensions.
Other Desksets in the system share these lines and display the line status. Incoming calls
on a line ring at all Desksets that share that line. The Line Appearance key LED indicates
whether a line is ringing, busy, or on hold.
Figure 4. Idle Screen in Call Appearance mode
Overview 12
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Scroll Indicators
Soft Keys
Change according
to the current task.
The Line Appearance keys are used for receiving and making calls to external numbers.
To call another extension in your office, you must use an Intercom key. By default, the
Intercom key is the bottom programmable feature key, but your system administrator can
configure additional Intercom keys.
Setting Your Password
You can protect your Deskset by setting a password that prevents other users from
accessing your User Settings and voicemail. If you create a password, you will need to
enter it before accessing User Settings, voicemail, and the WebUI. You will also need to
enter your password before calling a restricted number. See “Calling a Restricted
Number” on page 31.
For more information, see “Setting and Changing Your Password” on page 100.
Soft Keys
Soft keys are a set of three context-sensitive keys that provide functions based on what
you are doing on the Deskset. The top example in Figure 5 shows the soft key labels on
the active call screen in Call Appearance mode.
The soft key labels change according to the current task. For example, if you are holding
a call, the key labels displayed are different from those displayed if you are making a call.
See “Appendix A: Soft Keys” on page 140 for an alphabetical list of the labels that appear
above the soft keys.
The top example shows the soft key labels for the soft keys on the active call screen.
The bottom example shows soft keys with and that indicate the feature
uses more than three soft keys. To view the additional keys, press
Scroll Indicators
or .
Figure 5. Soft Keys and Scroll Indicators
When scroll indicators appear in the upper right-hand corner of the display, as shown in
Figure 5, you can press
next screen.
Overview 13
and on the Navigation key to view the next entry or the
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Status Indicator
Area
Deskset Status Indicators
Status indicators appear in the upper right-hand corner of the Deskset display, as shown
in Figure 6 and as described in Table 4.
Figure 6. Sample Status Indicator
Table 4. Status Indicators
Icon Status
1 ,2, 3...
FWD Call Appearance mode only — Call Forward All is ON.
ANS Auto Answer is ON. See “Auto Answering” on page 38.
DND Do Not Disturb is ON. See “Using Do Not Disturb (DND)” on page 106.
INT Direct Intercom is ON. See “Answering Direct Intercom Calls” on page 39.
Indicates the number of the associated Call Appearance or Line
Appearance key.
Audible Ring Delay is 10 seconds. The number indicates the delay you
have set.
Ringer volume set to zero. The ringer is silent.
Less than five minutes of voicemail recording time is available.
Voicemail is full.
Overview 14
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Call Information
Call Status Icon
Call Timer
The Park soft key does not appear
in Line Appearance mode.
Call Indicators
When the Deskset has an incoming, ongoing, or Held call, information about the call
appears on the display. The Deskset screen displays one call at a time. You can access
each call by pressing a Call Appearance or Line Appearance key. The LEDs in these keys
reflect the call status. See “Call Status LEDs” on page 18.
During a call, icons show call status and soft keys show the optional actions to take as
shown in Figure 7. The icon changes according to the call status. See “Call Status Icons”
on page 18 for a complete description of the available icons.
The Call Timer displays the duration of the current call status, such as how long the call
has been held.
If you subscribe to caller ID, Call Information consists of the phone number for all calls.
Incoming calls also have the name if it is sent with the phone number.
Figure 7. Active Call Screen (Call Appearance mode shown)
Overview 15
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Answer
Ignore
FwdVM
Clear
Listen
Answer
Call Indicators in Call Appearance mode
When there are multiple calls in Call Appearance mode, and icons indicate the
presence of other calls.
Review calls by pressing
or on the Navigation key shown in Figure 2 on page 10.
Reviewing calls does not access the calls. Press a Call Appearance key to answer a call
or take a call off hold.
While you are on an active call and another call comes in, the incoming call screen takes
over the display. You can:
answer the call by pressing the flashing green Call Appearance key or by
pressing . The previous active call is put on hold.
return to the active call screen by pressing (ringing is silenced) or by
pressing
or (the ringing continues). Unanswered incoming calls are
forwarded according to the Call Forward–No Answer setting customized by the
system administrator.
forward the incoming call to voicemail by pressing . Your conversation
with the first call continues, but the screen stays with the second call. You can
press:
or or to return to the first call screen.
to listen to the message that the second caller is leaving. The first
call is put on hold.
to interrupt the second caller’s message and answer the call.
When all the Call Appearances are in use:
You cannot start a new call by lifting the handset, or by pressing SPEAKER or
HEADSET. Instead, the screen briefly displays Call capacity reached. Park or
end a Call to make a Call Appearance available.
Incoming calls are forwarded according to the Call Forward–No Answer setting
customized by the system administrator. The default setting for Call Forward–No
Answer is voicemail.
Overview 16
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Answer
Ignore
Call Indicators in Line Appearance mode
In Line Appearance mode, Line Appearance key LEDs indicate the presence of other calls.
While you are on an active call and another call comes in, the incoming call screen takes
over the display. You can:
answer the call by pressing the flashing green Line Appearance key or by
pressing . The previous active call is put on hold.
return to the active call screen by pressing .
When all the lines are in use:
You cannot start a new call by lifting the handset, or by pressing SPEAKER or
HEADSET. Instead, the screen briefly displays All Lines Busy.
Unanswered incoming calls are forwarded according to the Call Forward–No
Answer setting customized by the system administrator. Each line can have a
different forwarding destination. Unanswered Intercom calls are forwarded
according to a separate Call Forward-No Answer setting also customized by the
system administrator. This setting is specific to your Deskset.
Overview 17
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Call Status Icons
Table 5 shows and describes the call status icons. The number beside an icon indicates
the number of the associated Call Appearance or Line Appearance key. See
“Programmable Feature Keys” on page 19 for a complete description.
Table 5. Call Status Icons
Icon Status Icon Status
Off Hook
Indicates that you have lifted the
handset, pressed SPEAKER or
HEADSET, or you are on a phone
call.
Conference
Indicates a conference call.
Conference On Hold
Indicates you have put a
conference call on hold.
Call Screening
Call Appearance mode only —
Indicates the caller is leaving a
message. You can answer the call,
listen to the recording in progress,
or return to the idle screen.
Call Status LEDs
Ringing call and silenced call
Indicates an incoming call.
Ring Group or Call Queue Ringing
Ring Group or Call Queue Silenced
Indicates incoming Ring Group or (in Call
Appearance mode) Call Queue calls.
On Hold
Indicates you have put the call on hold.
Call Forwarded
Indicates an internal call forwarded
beyond your originally dialed number.
The Call Status LEDs flash to indicate call status as described in Table 6.
Table 6. Call Status LED Activity
Call Appearance Mode Line Appearance Mode
LED Activity Description LED Activity Description
Off No Call Off No Call
Steady GREEN Active Call Steady GREEN Active call
Fast Flash GREEN Ringing Call Fast Flash GREEN Ringing call
Slow Flash ORANGE Held Call Slow Flash GREEN Call held at your Deskset
Overview 18
Steady ORANGE Active call at another Deskset
Flash ORANGE Call held at another Deskset
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Programmable Feature Keys
The Deskset has ten programmable feature keys as shown in Figure 2 on page 10. In Call
Appearance mode, key 1 (top) is a Call Appearance, and is not programmable. Your
system administrator can program the other nine keys to be used as Call Appearances,
function keys, or quick-dial keys. See “Quick Dial” on page 113 to add quick-dial entries.
In Line Appearance mode, key 10 (bottom) is an Intercom key, and is not programmable.
Press this key to call another extension. Your system administrator can program the
other nine keys to access external lines or for other functions, including quick dial.
Table 7 and Table 8 list the default functions for the Programmable Feature keys in Call
Appearance mode and Line Appearance mode. Your key assignments may be different.
Table 9 on page 20 has a complete list of possible programmable feature key assignments.
Table 7. Programmable Feature Key Default Functions (Call Appearance Mode)
Key Function Label For more information, see...
1 Call 1
2 Call 2
3 Park List “Accessing the Park List” on page 51
4 Page “Sending a Page” on page 83
5 Do Not Disturb “Using Do Not Disturb (DND)” on page 106
6 Call Forward All “Call Forward All and Call Forward–No Answer” on page 94
7 Redial “Accessing the Redial List” on page 53
8 Directory “Using the Directory” on page 58
9 Call Log “Using the Call Log” on page 78
10 Messages “Voicemail Overview” on page 65
a
“Call Indicators” on page 15
a. Non-programmable.
Table 8. Programmable Feature Key Default Functions (Line Appearance Mode)
Key Function Label For more information, see...
1 Line 1 “Line Appearance Mode” on page 12
2 Line 2
3 Line 3
4 Line 4
5 Page “Sending a Page” on page 83
6 Redial “Accessing the Redial List” on page 53
7 Directory “Using the Directory” on page 58
8 Call Log “Using the Call Log” on page 78
9 Messages “Voicemail Overview” on page 65
10 Intercom
a. Non-programmable.
a
“Making an Intercom Call” on page 30
Overview 19
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Programmable Feature Key LEDs
The programmable feature keys have two-color LEDs to signal the status of some
functions. The LED flash patterns indicate call and feature status as described in Table 9.
Table 9. Programmable Feature Keys LED Activity
Key LED Activity Description
Call 1, Call 2, Call 3,..., Call 10 Off No call
(Call Appearance mode only) Steady GREEN Active call
Quickly Flashing GREEN Ringing call
Slowly Flashing ORANGE Held call
Line 1, Line 2, Line 3...
(Line Appearance mode only)
Extension Monitor (monitors activity
at another extension)
Park List (Call Appearance mode only) Off Not applicable
Page Off No page
Do Not Disturb Off DND off
Call Forward All
(Call Appearance mode only)
Off No call
Steady GREEN Active call
Quickly Flashing GREEN Ringing call
Slow Flash GREEN Call held at your Deskset
Steady ORANGE Active call at another Deskset
Flash ORANGE Held call at another Deskset
Off No call
Steady GREEN Active call, or paging
Quickly Flashing GREEN Ringing call
Slow Flash GREEN Call held
Steady ORANGE Do Not Disturb (DND) ON
Quickly Flashing
Steady GREEN Making page
Quickly Flashing GREEN Receiving page
Steady ORANGE DND on
Off Call Fwd All OFF
Steady ORANGE Call Fwd All ON
ORANGE
Incoming call with DND ON
Redial Off Not applicable
Directory Off Not applicable
Call Log Off No new calls
Messages Off No new messages
Call Queue
(Call Appearance mode only)
Overview 20
Steady ORANGE One or more new missed calls
Steady ORANGE One or more new messages
Off No calls waiting
Slowly Flashing ORANGE
One or more calls in the queue
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
12 3
45 6
7
89
0
ABC DEF
GHI JKL MNO
PQRS TUV WXYZ
OPER
#
*
Table 9. Programmable Feature Keys LED Activity (Continued)
Key LED Activity Description
Auto Attendant
(Call Appearance mode only)
Quick Dial Off Not applicable
Held Calls list
(Line Appearance mode only)
Intercom
(Line Appearance mode only)
Help Off Not applicable
Off Not applicable
Off Not applicable
Steady GREEN Active call
Quickly flashing GREEN Incoming call
Slowly flashing GREEN Held call
Dial-Pad Entry
Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6,
and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as
shown in Figure 8.
Pressing 1 once enters a space; pressing it twice enters a 1.
Pressing a key numbered 2 to 9 enters characters in the following order:
1. Upper-case letters.
2. Key number.
3. Lower-case letters.
For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q,
R, S, 7, p, q, r, s.
Overview 21
For text fields that accept only numbers, pressing a key once enters a number.
You can enter special characters by pressing the # and * keys.
Press # to cycle through the special characters # & ‘ , – . @ (in that order).
Press * to cycle through the special characters ! ( ) * + ? (in that order).
Figure 8. Dial Pad
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Using the Speakerphone
When the speakerphone is active, the SPEAKER key is lit.
To use the speakerphone:
1. To initiate a call, press SPEAKER. The key lights up and you hear a dial tone. Begin
dialing.
2. To end a call, press SPEAKER. The key light goes out.
During an active call, if you are using the handset or a corded headset, pressing SPEAKER
switches audio to the speakerphone. If the handset is not “hung up,” pressing SPEAKER
switches audio between the handset and the speakerphone.
Using Help Screens
You can view Help on the Deskset screen. These are very brief descriptions of how to use
some of the features.
To use the Deskset Help:
1. Press MENU, then 1, and then 0.
A menu of help items appears.
2. Press
3. Press SELECT.
4. Press CANCEL to return to the previous menu.
and to scroll to the desired help item.
About the Auto Attendant
The Synapse system features an Auto Attendant that answers incoming calls and
automatically transfers them to an interactive voice menu that can guide callers to the
desired extension or extension’s voicemail. Different menus can be set for different times
of day.
In Line Appearance mode, the Auto Attendant can be enabled to answer calls during
periods when your office is closed or when calls go otherwise unanswered.
In Call Appearance mode, the Auto Attendant is usually enabled. When the Auto
Attendant is disabled, all external calls go to the system operator or to a target that the
system administrator assigns, which could be a group of extensions.
The default menu instructs callers to “Enter the extension number or enter 0 for the
operator.” Your system administrator can create customize menus with your own
greeting message and instructions to callers.
Overview 22
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
You may want to give your extension number to frequent callers so they can easily dial
your extension number when the Auto Attendant answers.
Caller Options
Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to voicemail, the caller has the option to press 5 to skip the
greeting.
If your system administrator has set up Direct Inward Dialing (available in Call
Appearance mode only), callers can dial the Direct Inward Dial telephone number to
reach you directly, bypassing the Auto Attendant. Your callers can also call your
company's main number and be transferred to your extension.
TL7600 Cordless Headset (SB67025 Only)
This optional Cordless Headset, shown in Figure 9, provides a 500-foot range and easy
one-button answering once it is registered to your SB67025 Deskset. Use your Deskset
to register your Cordless Headset. See “Registering an Optional Cordless Headset
(SB67025 Only)” on page 102.
Figure 9. Optional TL7600 Cordless Headset
Overview 23
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
3
2
5
1
4
Cordless Headset Description
The registration process described in the manual that comes with the Cordless
Headset is not appropriate for the Deskset, which requires a different process.
The correct process is described in “Registering an Optional Cordless Headset
(SB67025 Only)” on page 102.
Figure 10. TL7600 Cordless Headset Features
1. ON/OFF Press to make or answer a call, and to end a call.
The light is on when the headset is charging in the headset charger.
The light flashes slowly when you are on a call and flashes quickly
when there is an incoming call.
NOTE: To answer a call while you are already on a call, press ON/
The first call is dropped. Press ON/
OFF to answer the next call.
OFF.
2. VOLUME +/– Press the volume key on the side of the headset to adjust the
listening volume when on a call.
3. MUTE/FLASH Press to mute the microphone during a call. The headset beeps
every 10 seconds while the microphone is muted.
Press to mute the ringtone in the earpiece when there is an
incoming call.
The headset FLASH feature does not operate with the SB67025
Deskset.
4. Battery Cover Open to install or replace the battery.
5. Earpiece When you receive calls, the headset earpiece plays a ringtone. The
headset does not have an external ringer.
Overview 24
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
i
The MUTE button on the Deskset does not mute the Cordless Headset.
Cordless Headset Operation
Table 10. TL7600 Cordless Headset Operation
Function Operation
Ringtone
silencing
Press MUTE/FLASH to temporarily silence the ringtone in the headset earpiece.
This silences the ringtone without disconnecting the call. The next incoming call
rings normally at the preset volume.
Volume control
While on a call, use the
VOLUME +/–
keys on the side of the headset to adjust the
listening volume.
Mute Press MUTE/FLASH to turn the headset microphone on or off. When mute is on,
there is a short beep every 10 seconds until mute is turned off.
Answering a call Press ON/
Ending a call Press
OFF on the headset.
ON/OFF on the headset.
Auto off A call ends automatically when you put the headset in the charger.
Alert tones You hear three short beeps when:
VOLUME +/– keys are pressed when the volume is already at its highest or
lowest setting.
The headset is not registered and the headset ON/OFF button was pressed.
The headset has gone out of range from the Deskset during a call.
Low battery
warning
Key beep
ON/OFF light
status
You hear 1 short beep every 20 seconds when the battery is low.
You hear 1 short beep when pressing the headset
ON/OFF
key to start or end a call.
On — Headset is registered to the Deskset and is charging in the headset charger.
Flashes quickly — There is an incoming call.
Flashes three times followed by a pause — The battery level is very low. The cycle
repeats three more times before the headset shuts down.
Flashes twice in orange and blue every five seconds — The headset is not
registered.
Flashes every 20 seconds — The battery is low and needs to be charged in the
headset charger.
Flashes every three seconds — The headset is in use.
Overview 25
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
C HAPTER
2
O
UTGOING
C
ALLS
The SB67020/025 Deskset provides several methods for making a call. If you are in Idle
mode or have calls on hold, you can predial a phone number and then go off hook to
call the number. You can make a call at any time by choosing an off-hook method, then
dialing a number. This is referred to as Live Dialing. You can also predial or live dial using
phone numbers from lists, such as the Directory, Call Log, Redial, quick dial, and
Messages.
In Call Appearance mode, you can dial the extension for the system operator by pressing
0 (zero).
The procedures in this chapter apply to both Call Appearance and Line Appearance
mode, unless otherwise noted.
“Active Call Screen” on page 27
“Predialing” on page 27
“Live Dialing” on page 28
“Making a Call from a List” on page 28
“Calling a Busy Extension” on page 29
“Making an Intercom Call” on page 30
“Calling a Restricted Number” on page 31
“Making Calls with the Optional TL7600 Cordless Headset (SB67025 Only)” on
page 32.
Outgoing Calls 26
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Pa r k
0:05
9-232-555-0176
Transf er Co nf
1
Call Timer
Called Phone
Number
Call-Status Icon
Transfer
Conf
Park
Flash
Store Pau s e Bac kspc
Store
Pause
Backspc
Active Call Screen
The Active Call screen, as shown in Figure 11, appears while you are on a call.
Figure 11. Active Call Screen (Call Appearance Mode Shown)
Table 11. Active Call Screen Description
Key Description
Begins transfer of a call.
Begins a conference call.
Call Appearance mode only — Parks an external call.
Predialing
Line Appearance mode only — Simulates a hook flash, which signals your
telephone service provider to activate a feature (external calls only).
Predial is only available when the Deskset is idle or when all calls are on hold. In Predial
mode, there is no dial tone. You can only predial one phone number at a time. To begin
Predial, press a dial-pad key.
To make a Predial call:
1. Using the dial pad, enter the phone number (for example: 9-232-555-0176). The
predial screen appears.
For external calls, dial 9 or whatever digit, if any, that must be dialed first.
Before you call the number, you can press:
to store the number in your Personal list.
to insert a two-second pause into the phone number.
to delete the last digit entered.
CANCEL to cancel predial.
2. Lift the handset, or press SPEAKER, HEADSET, or press a Call Appearance or Line
Appearance key to go off hook and call the number.
Outgoing Calls 27
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
1
Ex t Li s t Pa r kL is t Pag e
Pa r k
0:05
9-232-555-0176
Transf er Con f
1
Cal lLastNmeNew
Call
Pa r k
!
"
""
Transf er Con f
1
Live Dialing
You can make a call by going off hook, then dialing a phone number.
To dial a live number:
1. Do one of the following to go off hook (to hear the dial tone) from Idle mode:
Lift the handset.
Press SPEAKER or HEADSET.
Press an available Call Appearance or Line Appearance key.
2. Enter the number you want to dial.
Call Appearance mode only — For external calls, enter 9 or whatever digit, if any,
that must be dialed first.
The Active Call screen appears (Call Appearance mode shown).
You can also make a call by pressing a quick-dial key if your Deskset has any
quick-dial keys configured.
If your Deskset has an Extension Monitor key configured, you can press it to dial
the extension that your Deskset monitors.
Making a Call from a List
To make a call from a list:
1. Access the desired list entry. For example, in Call Appearance mode, press MENU,
then 1, and then 7. The Directory screen appears. See “Accessing Items in Lists” on
page 50.
2. Press or until the desired entry appears.
3. Press or SELECT to dial the displayed number. The Deskset dials the number
and the Active Call screen appears (Call Appearance mode shown).
Outgoing Calls 28
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
Extension with Active Call or Paging
Extension with DND ON
Continue
Go Vmail
Phone numbers are dialed as they appear in the lists. Call Appearance
mode only — For external calls, enter 9 or whatever digit, if any, that must
be dialed before the phone number. When you dial from the Call Log, any
required external calling prefix is automatically added.
Calling a Busy Extension
If you call an extension that is on a call or busy, your Deskset displays the Extension Status
screen, shown in Figure 12. The Extension Status screen notifies you that the other party
may not be available to answer your call. When the Extension Status screen appears, you
can choose to call the other Deskset anyway, or go directly to the Deskset’s voicemail.
The Extension Status screen applies to internal calls in Call Appearance mode
only.
If the other extension is on an active call or is paging, the Extension Status reads
If the other extension has Do Not Disturb ON, the Extension Status reads Busy.
Figure 12. Extension Status Screens
When the Extension Status screen appears, you can press:
to call the other extension. Your incoming call appears on the other
Deskset’s screen.
to go directly to the other extension’s Personal Mailbox. If you leave a
message, the other extension displays a New Message notification on the
Deskset Idle screen.
CANCEL or hang up using the handset or SPEAKER key to return your Deskset
to the previous screen.
on a call
.
Outgoing Calls 29
Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents
ExtList
Making an Intercom Call
Intercom Calls apply to Line Appearance mode only.
To make an internal (extension-to-extension) call, you must press the Intercom key. By
default, programmable feature key 10 is an Intercom key, as shown in Figure 13, but your
system administrator can configure additional Intercom keys to give you more Intercom
lines.
By default, your Deskset uses an outside line any time you go off hook by lifting the
handset, pressing
administrator can configure your Deskset to use the Intercom line any time you go off hook.
SPEAKER
, or by some other method. However, your system
Figure 13. Intercom Programmable Feature Key
To make an intercom call:
1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing SPEAKER,
or by some other method.
2. If necessary, press the INTERCOM key, then dial the extension number.
Instead of dialing after pressing the INTERCOM key, you can press ,
highlight the desired extension number, then press SELECT to dial the number.
3. When your Intercom call is answered, the Active Call screen appears.
Outgoing Calls 30
Loading...