AT&T SB67020, SB67025 User Manual

© 2012–13 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 12 07/13

AT&T SB67020/SB67025 Deskset

User’s Guide

&T SB67020/SB67025 Deskset

Synapse SB67020/SB67025 Deskset User’s Guide

Preface ..............................................................................................................6

Additional Documentation .................................................................................................................................6

Topic Navigation ..................................................................................................................................................... 7

Text Conventions....................................................................................................................................................7

C

ONTENTS

Overview...........................................................................................................8

Synapse System Overview ................................................................................................................................. 9

SB67020/025 Deskset Description............................................................................................................ 10

Deskset Hard Keys............................................................................................................................. 11

Modes of Operation ........................................................................................................................................... 12

Call Appearance Mode .................................................................................................................... 12

Line Appearance Mode.................................................................................................................... 12

Setting Your Password...................................................................................................................................... 13

Soft Keys.................................................................................................................................................................. 13

Scroll Indicators ................................................................................................................................................... 13

Deskset Status Indicators................................................................................................................................ 14

Call Indicators ....................................................................................................................................................... 15

Call Indicators in Call Appearance mode............................................................................... 16

Call Indicators in Line Appearance mode.............................................................................. 17

Call Status Icons................................................................................................................................. 18

Call Status LEDs.................................................................................................................................. 18

Programmable Feature Keys ......................................................................................................................... 19

Programmable Feature Key LEDs............................................................................................... 20

Dial-Pad Entry ....................................................................................................................................................... 21

Using the Speakerphone.................................................................................................................................. 22

Using Help Screens............................................................................................................................................. 22

About the Auto Attendant .............................................................................................................................. 23

Caller Options ...................................................................................................................................... 23

TL7600 Cordless Headset (SB67025 Only) ............................................................................................ 24

Cordless Headset Description...................................................................................................... 25

Cordless Headset Operation......................................................................................................... 26

Outgoing Calls...............................................................................................27

Active Call Screen............................................................................................................................................... 28

Predialing................................................................................................................................................................. 29

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Synapse SB67020/SB67025 Deskset User’s Guide

Live Dialing ............................................................................................................................................................. 30

Making a Call from a List................................................................................................................................. 31

Calling a Busy Extension ................................................................................................................................. 32

Making an Intercom Call.................................................................................................................................. 33

Calling a Restricted Number.......................................................................................................................... 34

Calling Restricted Numbers on Your Extension.................................................................. 34

Calling Restricted Numbers Using Another Extension .................................................... 34

Making Calls with the Optional TL7600 Cordless Headset (SB67025 Only)......................... 35

Incoming Calls ...............................................................................................36

Incoming Call Screen......................................................................................................................................... 37

Incoming Call Indication .................................................................................................................................. 38

Incoming Calls in Line Appearance Mode ............................................................................. 38

Answering a Call.................................................................................................................................................. 39

Ignoring a Call....................................................................................................................................................... 40

Forwarding All Calls........................................................................................................................................... 41

Call Screening ....................................................................................................................................................... 42

Auto Answering.................................................................................................................................................... 43

Answering Direct Intercom Calls................................................................................................ 44

Answering Calls in the Call Queue............................................................................................................. 45

Answering Calls from Idle Mode................................................................................................. 45

Viewing the Queued Calls List..................................................................................................... 45

Call Management ..........................................................................................46

Call Management................................................................................................................................................. 47

Putting a Call on Hold in Call Appearance Mode............................................................................... 48

Putting a Call on Hold in Line Appearance Mode .............................................................................. 49

Transferring a Call in Call Appearance Mode ....................................................................................... 50

Transferring a call to a busy extension................................................................................... 51

Transferring a Call in Line Appearance Mode....................................................................................... 52

Making a Conference Call............................................................................................................................... 53

Putting a Conference on Hold.....................................................................................................54

Ending a Conference ........................................................................................................................ 54

Parking a Call........................................................................................................................................................ 55

Retrieving a Parked Call ................................................................................................................. 55

Call Management with One Call Appearance....................................................................................... 56

Call Management Using a Headset ............................................................................................................ 56

Accessing Items in Lists ..............................................................................58

Accessing the Queued Calls List ................................................................................................................. 59

Accessing the Park List .................................................................................................................................... 60

Accessing the Extension List ......................................................................................................................... 61

Accessing the Redial List................................................................................................................................. 62

Dialing a Redial Number................................................................................................................. 62

Deleting Redial Entries .................................................................................................................... 63

Searching the Extension or Directory Lists Using the Dial Pad................................................... 64

Accessing the Held Calls List ........................................................................................................................ 65

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Synapse SB67020/SB67025 Deskset User’s Guide

Directory .........................................................................................................66

Using the Directory............................................................................................................................................. 67

Viewing and Calling Directory Entries....................................................................................................... 68

Creating a New Personal List Entry ........................................................................................................... 69

Editing a Personal List Entry.......................................................................................................................... 70

Storing Directory Entries from the Call Log or Redial List............................................................. 71

Deleting a Personal List Entry ...................................................................................................................... 72

Sorting Directory Entries.................................................................................................................................. 73

Voicemail ........................................................................................................74

Voicemail Overview ............................................................................................................................................ 75

Group Mailbox Overview ................................................................................................................ 76

Accessing Your Messages ............................................................................................................................... 78

Message Playback..............................................................................................................................79

Calling the Messenger ..................................................................................................................... 80

Forwarding a Message..................................................................................................................... 81

Forwarding a Voicemail Message ...................................................................................... 81

Recording an Introduction to Send with a Forwarded Message........................ 82

Sending a New Message to a Distribution List..................................................................................... 83

Deleting Messages.............................................................................................................................................. 84

New Message Status Indications ................................................................................................................. 85

Accessing Your Voicemail Remotely.......................................................................................................... 86

Call Log ...........................................................................................................89

Using the Call Log .............................................................................................................................................. 90

Managing Missed Calls...................................................................................................................................... 91

Listening to Voicemail From the Call Log.............................................................................. 92

Storing Call Log Entries.................................................................................................................................... 93

Deleting Call Log Entries................................................................................................................................. 94

Paging..............................................................................................................95

Sending a Page..................................................................................................................................................... 96

Single-Zone Overhead Paging ...................................................................................................................... 97

Multi-Zone Overhead Paging......................................................................................................................... 98

Deskset Settings ...........................................................................................99

Deskset Menu......................................................................................................................................................100

Features..................................................................................................................................................................101

User Settings........................................................................................................................................................103

Greetings ..............................................................................................................................................104

Voicemail Greetings................................................................................................................105

Name Recording.......................................................................................................................107

Call Management .............................................................................................................................108

Call Forward All and Call Forward–No Answer........................................................109

Automatic Answering.............................................................................................................111

Deskset Settings ...............................................................................................................................113

Display...........................................................................................................................................114

Sounds...........................................................................................................................................115

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Synapse SB67020/SB67025 Deskset User’s Guide

Volume Settings .......................................................................................................................116

Preferred Audio Mode ...........................................................................................................117

Directory Settings.............................................................................................................................118

Setting and Changing Your Password ...................................................................................119

Changing Your Password.....................................................................................................120

Registering an Optional Cordless Headset (SB67025 Only) ......................................121

Deregistering a Cordless Headset ...........................................................................................122

Deregistering the Cordless Headset without the Deskset..................................122

Cordless Accessory Registration and Deregistration Time-Out................................123

Setting the Voicemail to Email Mode.....................................................................................124

Admin Settings....................................................................................................................................................125

Deskset Information.........................................................................................................................................126

Auto-Attendant Settings................................................................................................................................127

Using Do Not Disturb (DND) ........................................................................................................................128

Web Interface ............................................................................................. 129

Accessing the Web User Interface (WebUI).........................................................................................130

Error Handling....................................................................................................................................131

Basic Settings......................................................................................................................................................132

Personal Directory ............................................................................................................................................134

Quick Dial..............................................................................................................................................................136

Voicemail Distribution .....................................................................................................................................137

Help ..........................................................................................................................................................................140

Troubleshooting ......................................................................................... 141

Common Troubleshooting Procedures...................................................................................................142

Display Messages...............................................................................................................................................143

Calls Generally....................................................................................................................................................145

Incoming Calls.....................................................................................................................................................149

Outgoing Calls ....................................................................................................................................................152

Voicemail ...............................................................................................................................................................154

Other Deskset Features..................................................................................................................................157

WebUI......................................................................................................................................................................159

PC/Deskset Interaction ..................................................................................................................................160

TL7600 Cordless Headset (SB67025 Only) ..........................................................................................161

Appendixes.................................................................................................. 165

Appendix A: Soft Keys.....................................................................................................................................165

Appendix B: Technical Specifications......................................................................................................167

Appendix C: Maintenance..............................................................................................................................168

Appendix D: Important Safety Instructions...........................................................................................169

Appendix E: GPL License Information .....................................................................................................170

Glossary ....................................................................................................... 171

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Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

P

REFACE

This User’s Guide provides instructions for using your Synapse SB67020/SB67025
Deskset telephone with software version 3.1.0 or newer. See page 126 for instructions
on checking the software version on the Deskset. Although the Quick Start Guide also
includes information on using the Deskset, this guide has information on setting up the
SB67020/SB67025 Deskset and more complete information on feature usage.

Before using this AT&T product, please read “Appendix D: Important Safety Instructions”

on page 169. Please thoroughly read this user’s guide for all the feature operations and

troubleshooting information necessary to operate your new AT&T product.

For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at

www.telephones.att.com/smb or call 1 [phone]. In Canada,

dial

1 [phone].

Additional Documentation

Downloadable copies of all Synapse documents, including user’s and
administrator’s guides, installation instructions and Quick Start Guides, are
available at

www.telephones.att.com/synapseguides.

Preface 6

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

CallFwd

Notes provide important information
about a feature or procedure.

A caution means that loss of data or
unintended circumstances may result.

Topic Navigation

This Synapse SB67020/SB67025 Deskset User’s Guide features easy navigation between
topics and the ability to return to your original topic.

Text in blue indicates a link to another page in the document.

indicates a hyperlink to an external web site.

You can also click the arrows at the bottom of the page to move around this document.

Go back to the last page viewed.

Go to the previous page.

Go to the next page.

Bold text in blue

Text Conventions

Table 1 lists text formats and describes how they are used in this guide.

Table 1. Description of Text Conventions

Text Format Description

Screen Identifies text that appears on a device screen or

a WebUI page in a title, menu, or prompt.

HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.

Identifies a soft key.

Line Appearance 
mode

Text in the left-hand margin identifies a step or
paragraph that applies to a specific configuration
or Synapse device.

Example of a Note.

Example of a Caution.

Preface 7

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

C HAPTER

1

O

VERVIEW

The Synapse® Business Phone System from AT&T is for businesses that need up to 100
extensions. This system is scalable from 1 to 39 outside lines, so as your business grows,
your phone system can too. The Synapse Business Phone System provides simplicity
without sacrifice — it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.

This chapter introduces the SB67020 Deskset and SB67025 Deskset and provides an
overview of the Synapse System and the external features of the Deskset.

The SB67025 Deskset allows you to register a compatible AT&T DECT Cordless Headset
for hands-free phone conversations. For more information, see “Registering an Optional

Cordless Headset (SB67025 Only)” on page 121.

 “Synapse System Overview” on page 9

 “SB67020/025 Deskset Description” on page 10

 “Modes of Operation” on page 12

 “Setting Your Password” on page 13

 “Deskset Status Indicators” on page 14

 “Programmable Feature Keys” on page 19

 “Using the Speakerphone” on page 22

 “TL7600 Cordless Headset (SB67025 Only)” on page 24.

Overview 8

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

blue lines = telephone

green line = T1 

red lines = Ethernet

orange lines = audio

Synapse System Overview

Your Deskset is part of the Synapse system. Synapse differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Synapse uses
a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a
sample system.

Overview 9

Figure 1. Sample Synapse System

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

1

2

4

3

5

6

7

8

SB67020/025 Deskset Description

The key external features of the Deskset are shown in Figure 2 and described in Table 2.

Figure 2. Deskset Layout

Table 2 Deskset Features

1. Liquid Crystal Display (LCD) Provides controls and information for using the

Deskset.

2. Soft Keys Three keys that produce different actions,

depending on the LCD labels.

3. Handset Traditional 2-conductor wiring (FXO — Foreign

Exchange Office ports).

4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on

page 11.

5. Programmable Feature Keys Provide easy access to various call functions.

6. Display Keys Control menu functions shown in the display.

7. Navigation Moves the cursor up (

8. Voicemail Indicator Illuminates when there are new voicemail

() on the display.

messages.

), down (), left (), right

Overview 10

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

1 2

3

4

5

Deskset Hard Keys

The hard keys include the standard telephone dial-pad keys and a set of function keys.
The Deskset hard keys are identified in Figure 3 and described in Table 3.

Figure 3. Deskset Function Keys

Table 3 Deskset Function Keys

1. VOL+/VOL– Increases/decreases the ringer and voice volume.

2. HEADSET Routes audio to headset. Can be used to go off hook.

3. HOLD Puts the current active call on hold. Allows access to other calls

and features while maintaining call connection.

4. MUTE Mutes the microphone. When on, the other party cannot hear you.

5. SPEAKER During a call, switches voice to and from the speakerphone. Can be

used to answer or start a call, or to hang up.

Overview 11

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Wed Sep 08 11:09AM
J

ohn Smith EXT 219
3 New Miss ed Calls
2 New Messages

Message Status

Number of new,
unreviewed voice
messages.

Your Extension
Number

Extension numbers
may be 3 or 4 digits.

Date and Time

Extension Name

Name assigned to

this Deskset

New Missed Calls

Number of new calls whose

call information has not been

reviewed. (Call Appearance

mode only)

Modes of Operation

The system administrator can configure the Synapse system to operate in one of two
different modes: Call Appearance mode and Line Appearance mode. Desksets operate
differently in each mode. The appearance mode affects how you make, answer, and
manage calls. Each mode provides a unique set of configurable features. This User’s
Guide includes information about, and procedures for, both Call Appearance mode and
Line Appearance mode.

You know your Deskset is in Call Appearance mode when the Idle screen displays New
Missed Calls as shown in Figure 4. The Idle screen appears when the Deskset is first

turned on and when there is no call activity. In Line Appearance mode, the Deskset does
not display missed calls.

Call Appearance Mode

In Call Appearance mode, the system administrator can configure your Deskset with up
to 10 virtual “lines” on which you can make and receive calls. These lines are called Call
Appearances in this User’s Guide. You can use Call Appearances for calls to and from
external numbers (232-555-0176, for example) or other Synapse Deskset extensions
(Extension 220, for example). You can access each Call Appearance by pressing a
programmable feature key as shown in Figure 2 on page 10. By default, the top two
programmable feature keys on the SB67020/025 Deskset are Call Appearance keys.

Line Appearance Mode

In Line Appearance mode, each line also corresponds to a programmable feature key on
the Deskset. These are called Line Appearance keys in this User’s Guide. Unlike Call
Appearance mode, each Line Appearance key represents an actual physical line
connected to the PSTN Gateway (the Synapse system c a n have up to f o u r P STN Gateway s
providing up to 16 lines). The system administrator can configure your Deskset with up
to 9 lines on which you can make and receive external calls. One programmable feature
key is reserved for “Intercom” calls to other Synapse Deskset extensions.

Other Desksets in the system share these lines and display the line status. Incoming calls
on a line ring at all Desksets that share that line. The Line Appearance key LED indicates
whether a line is ringing, busy, or on hold.

Figure 4. Idle Screen in Call Appearance mode

Overview 12

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Scroll Indicators

Soft Keys

Change according
to the current task.

The Line Appearance keys are used for receiving and making calls to external numbers.
To call another extension in your office, you must use an Intercom key. By default, the
Intercom key is the bottom programmable feature key, but your system administrator can
configure additional Intercom keys.

Setting Your Password

You can protect your Deskset by setting a password that prevents other users from
accessing your User Settings and voicemail. If you create a password, you will need to
enter it before accessing User Settings, voicemail, and the WebUI. You will also need to
enter your password before calling a restricted number. See “Calling a Restricted

Number” on page 34.

For more information, see “Setting and Changing Your Password” on page 119.

Soft Keys

Soft keys are a set of three context-sensitive keys that provide functions based on what
you are doing on the Deskset. The top example in Figure 5 shows the soft key labels on
the active call screen in Call Appearance mode.

The soft key labels change according to the current task. For example, if you are holding
a call, the key labels displayed are different from those displayed if you are making a call.
See “Appendix A: Soft Keys” on page 165 for an alphabetical list of the labels that appear
above the soft keys.

The top example shows the soft key labels for the soft keys on the active call screen.

The bottom example shows soft keys with and that indicate the feature
uses more than three soft keys. To view the additional keys, press

Scroll Indicators

 or .

Figure 5. Soft Keys and Scroll Indicators

When scroll indicators appear in the upper right-hand corner of the display, as shown in
Figure 5, you can press
next screen.

Overview 13

 and  on the Navigation key to view the next entry or the

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Status Indicator
Area

Deskset Status Indicators

Status indicators appear in the upper right-hand corner of the Deskset display, as shown
in Figure 6 and as described in Table 4.

Figure 6. Sample Status Indicator

Table 4 Status Indicators

Icon Status

1, 2, 3...

FWD Call Appearance mode only — Call Forward All is ON.

ANS Auto Answer is ON. See “Auto Answering” on page 43.

DND Do Not Disturb is ON. See “Using Do Not Disturb (DND)” on page 128.

INT Direct Intercom is ON. See “Answering Direct Intercom Calls” on page 44.

Indicates the number of the associated Call Appearance or Line
Appearance key.

Audible Ring Delay is 10 seconds. The number indicates the delay you
have set.

Ringer volume set to zero. The ringer is silent.

Less than five minutes of voicemail recording time is available.

Voicemail is full.

Overview 14

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Call Information

Call Status Icon

Call Timer

The Park soft key does not appear

in Line Appearance mode.

Call Indicators

When the Deskset has an incoming, ongoing, or Held call, information about the call
appears on the display. The Deskset screen displays one call at a time. You can access
each call by pressing a Call Appearance or Line Appearance key. The LEDs in these keys
reflect the call status. See “Call Status LEDs” on page 18.

During a call, icons show call status and soft keys show the optional actions to take as
shown in Figure 7. The icon changes according to the call status. See “Call Status Icons”

on page 18 for a complete description of the available icons.

The Call Timer displays the duration of the current call status, such as how long the call
has been held.

If you subscribe to caller ID, Call Information consists of the phone number for all calls.
Incoming calls also have the name if it is sent with the phone number.

Figure 7. Active Call Screen (Call Appearance mode shown)

Overview 15

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Answer

Ignore

FwdVM

Clear

Listen

Answer

Call Indicators in Call Appearance mode

When there are multiple calls in Call Appearance mode,  and  icons indicate the
presence of other calls.

Review calls by pressing

 or  on the Navigation key shown in Figure 2 on page 10.

Reviewing calls does not access the calls. Press a Call Appearance key to answer a call
or take a call off hold.

While you are on an active call and another call comes in, the incoming call screen takes
over the display. You can:

 answer the call by pressing the flashing green Call Appearance key or by

pressing . The previous active call is put on hold.

 return to the active call screen by pressing (ringing is silenced) or by

pressing

 or  (the ringing continues). Unanswered incoming calls are

forwarded according to the Call Forward–No Answer setting customized by the
system administrator.

 forward the incoming call to voicemail by pressing . Your conversation

with the first call continues, but the screen stays with the second call. You can
press:

 or  or  to return to the first call screen.

 to listen to the message that the second caller is leaving. The first

call is put on hold.

 to interrupt the second caller’s message and answer the call.

When all the Call Appearances are in use:

 You cannot start a new call by lifting the handset, or by pressing SPEAKER or

HEADSET. Instead, the screen briefly displays Call capacity reached. Park or

end a Call to make a Call Appearance available.

 Incoming calls are forwarded according to the Call Forward–No Answer setting

customized by the system administrator. The default setting for Call Forward–No
Answer is voicemail.

Overview 16

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Answer

Ignore

Call Indicators in Line Appearance mode

In Line Appearance mode, Line Appearance key LEDs indicate the presence of other calls.

While you are on an active call and another call comes in, the incoming call screen takes
over the display. You can:

 answer the call by pressing the flashing green Line Appearance key or by

pressing . The previous active call is put on hold.

 return to the active call screen by pressing .

When all the lines are in use:

 You cannot start a new call by lifting the handset, or by pressing SPEAKER or

HEADSET. Instead, the screen briefly displays All Lines Busy.

 Unanswered incoming calls are forwarded according to the Call Forward–No

Answer setting customized by the system administrator. Each line can have a
different forwarding destination. Unanswered Intercom calls are forwarded
according to a separate Call Forward-No Answer setting also customized by the
system administrator. This setting is specific to your Deskset.

Overview 17

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Call Status Icons

Table 5 shows and describes the call status icons. The number beside an icon indicates
the number of the associated Call Appearance or Line Appearance key. See

“Programmable Feature Keys” on page 19 for a complete description.

Table 5 Call Status Icons

Icon Status Icon Status

Off Hook

Indicates that you have lifted the
handset, pressed SPEAKER or
HEADSET, or you are on a phone
call.

Conference

Indicates a conference call.

Conference On Hold

Indicates you have put a
conference call on hold.

Call Screening
Call Appearance mode only —

Indicates the caller is leaving a
message. You can answer the call,
listen to the recording in progress,
or return to the idle screen.

Call Status LEDs

Ringing call and silenced call

Indicates an incoming call.

Ring Group or Call Queue Ringing

Ring Group or Call Queue Silenced

Indicates incoming Ring Group or (in Call
Appearance mode) Call Queue calls.

On Hold

Indicates you have put the call on hold.

Call Forwarded

Indicates an internal call forwarded
beyond your originally dialed number.

The Call Status LEDs flash to indicate call status as described in Table 6.

Table 6 Call Status LED Activity

Call Appearance Mode Line Appearance Mode

LED Activity Description LED Activity Description

Off No Call Off No Call

Steady GREEN Active Call Steady GREEN Active call

Fast Flash GREEN Ringing Call Fast Flash GREEN Ringing call

Slow Flash ORANGE Held Call Slow Flash GREEN Call held at your Deskset

Overview 18

Steady ORANGE Active call at another Deskset

Flash ORANGE Call held at another Deskset

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Programmable Feature Keys

The Deskset has ten programmable feature keys as shown in Figure 2 on page 10. In Call
Appearance mode, key 1 (top) is a Call Appearance, and is not programmable. Your
system administrator can program the other nine keys to be used as Call Appearances,
function keys, or quick-dial keys. See “Quick Dial” on page 136 to add quick-dial entries.

In Line Appearance mode, key 10 (bottom) is an Intercom key, and is not programmable.
Press this key to call another extension. Your system administrator can program the
other nine keys to access external lines or for other functions, including quick dial.

Table 7 and Table 8 list the default functions for the Programmable Feature keys in Call
Appearance mode and Line Appearance mode. Your key assignments may be different.
Table 9 on page 20 has a complete list of possible programmable feature key
assignments.

Table 7 Programmable Feature Key Default Functions (Call Appearance Mode)

Key Function Label For more information, see...

1 Call 1

2 Call 2

3 Park List “Accessing the Park List” on page 60

4 Page “Sending a Page” on page 96

5 Do Not Disturb “Using Do Not Disturb (DND)” on page 128

6 Call Forward All “Call Forward All and Call Forward–No Answer” on

7 Redial “Accessing the Redial List” on page 62

8 Directory “Using the Directory” on page 67

9 Call Log “Using the Call Log” on page 90

10 Messages “Voicemail Overview” on page 75

a

“Call Indicators” on page 15

page 109

a. Non-programmable.

Table 8 Programmable Feature Key Default Functions (Line Appearance Mode)

Key Function Label For more information, see...

1 Line 1 “Line Appearance Mode” on page 12

2 Line 2

3 Line 3

4 Line 4

5 Page “Sending a Page” on page 96

6 Redial “Accessing the Redial List” on page 62

7 Directory “Using the Directory” on page 67

8 Call Log “Using the Call Log” on page 90

9 Messages “Voicemail Overview” on page 75

10 Intercom

a. Non-programmable.

a

“Making an Intercom Call” on page 33

Overview 19

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Programmable Feature Key LEDs

The programmable feature keys have two-color LEDs to signal the status of some
functions. The LED flash patterns indicate call and feature status as described in Table 9.

Table 9 Programmable Feature Keys LED Activity

Key LED Activity Description

Call 1, Call 2, Call 3,..., Call 10 Off No call

(Call Appearance mode only) Steady GREEN Active call

Quickly Flashing GREEN Ringing call

Slowly Flashing ORANGE Held call

Line 1, Line 2, Line 3...

(Line Appearance mode only)

Off No call

Steady GREEN Active call

Quickly Flashing GREEN Ringing call

Slow Flash GREEN Call held at your Deskset

Steady ORANGE Active call at another Deskset

Flash ORANGE Held call at another Deskset

Extension Monitor (monitors activity 
at another extension)

Park List (Call Appearance mode only) Off Not applicable

Page Off No page

Do Not Disturb Off DND off

Call Forward All 

(Call Appearance mode only)

Redial Off Not applicable

Directory Off Not applicable

Call Log Off No new calls

Off No call

Steady GREEN Active call, or paging

Quickly Flashing GREEN Ringing call

Slow Flash GREEN Call held

Steady ORANGE Do Not Disturb (DND) ON

Quickly Flashing

Steady GREEN Making page

Quickly Flashing GREEN Receiving page

Steady ORANGE DND on

Off Call Fwd All OFF

Steady ORANGE Call Fwd All ON

Steady ORANGE One or more new missed calls

ORANGE

Incoming call with DND ON

Messages Off No new messages

Call Queue 

(Call Appearance mode only)

Overview 20

Steady ORANGE One or more new messages

Off No calls waiting

Slowly Flashing ORANGE

One or more calls in the queue

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

12 3

45 6

7

89

0

ABC DEF

GHI JKL MNO

PQRS TUV WXYZ

OPER

#

*

Table 9 Programmable Feature Keys LED Activity (Continued)

Key LED Activity Description

Auto Attendant 

(Call Appearance mode only)

Quick Dial Off Not applicable

Held Calls list 

(Line Appearance mode only)

Intercom

(Line Appearance mode only)

Help Off Not applicable



Off Not applicable

Off Not applicable

Steady GREEN Active call

Quickly flashing GREEN Incoming call

Slowly flashing GREEN Held call

Dial-Pad Entry

Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6,
and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as
shown in Figure 8.

Pressing 1 once enters a space; pressing it twice enters a 1.

Pressing a key numbered 2 to 9 enters characters in the following order:

1. Upper-case letters.

2. Key number.

3. Lower-case letters.

For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q,
R, S, 7, p, q, r, s.

Overview 21

For text fields that accept only numbers, pressing a key once enters a number.

You can enter special characters by pressing the # and * keys.

 Press # to cycle through the special characters # & ‘ , – . @ (in that order).
 Press * to cycle through the special characters ! ( ) * + ? (in that order).

Figure 8. Dial Pad

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Using the Speakerphone

When the speakerphone is active, the SPEAKER key is lit.

To use the speakerphone:

1. To initiate a call, press SPEAKER. The key lights up and you hear a dial tone. Begin

dialing.

2. To end a call, press SPEAKER. The key light goes out.

During an active call, if you are using the handset or a corded headset, pressing SPEAKER
switches audio to the speakerphone. If the handset is not “hung up,” pressing SPEAKER
switches audio between the handset and the speakerphone.

Using Help Screens

You can view Help on the Deskset screen. These are very brief descriptions of how to use
some of the features.

To use the Deskset Help:

1. Press MENU, then 1, and then 0.

A menu of help items appears.

2. Press

3. Press SELECT.

4. Press CANCEL to return to the previous menu.

 and  to scroll to the desired help item.

Overview 22

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

About the Auto Attendant

The Synapse system features an Auto Attendant that answers incoming calls and
automatically transfers them to an interactive voice menu that can guide callers to the
desired extension or extension’s voicemail. Different menus can be set for different times
of day.

In Line Appearance mode, the Auto Attendant can be enabled to answer calls during
periods when your office is closed or when calls go otherwise unanswered.

In Call Appearance mode, the Auto Attendant is usually enabled. When the Auto
Attendant is disabled, all external calls go to the system operator or to a target that the
system administrator assigns, which could be a group of extensions.

The default menu instructs callers to “Enter the extension number or enter 0 for the
operator.” Your system administrator can create customize menus with your own
greeting message and instructions to callers.

The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.

You may want to give your extension number to frequent callers so they can easily dial
your extension number when the Auto Attendant answers.

Caller Options

Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.

When a caller is redirected to voicemail, the caller has the option to press 5 to skip the
greeting.

If your system administrator has set up Direct Inward Dialing (available in Call
Appearance mode only), callers can dial the Direct Inward Dial telephone number to
reach you directly, bypassing the Auto Attendant. Your callers can also call your
company's main number and be transferred to your extension.

Overview 23

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TL7600 Cordless Headset (SB67025 Only)

This optional Cordless Headset, shown in Figure 9, provides a 500-foot range and easy
one-button answering once it is registered to your SB67025 Deskset. Use your Deskset
to register your Cordless Headset. See “Registering an Optional Cordless Headset

(SB67025 Only)” on page 121.

Figure 9. Optional TL7600 Cordless Headset

Overview 24

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3

2

5

1

4

Cordless Headset Description

The registration process described in the manual that comes with the Cordless
Headset is not appropriate for the Deskset, which requires a different process.
The correct process is described in “Registering an Optional Cordless Headset

(SB67025 Only)” on page 121.

Figure 10. TL7600 Cordless Headset Features

1. ON/OFF Press to make or answer a call, and to end a call.

The light is on when the headset is charging in the headset charger.

The light flashes slowly when you are on a call and flashes quickly
when there is an incoming call.

NOTE: To answer a call while you are already on a call, press ON/
The first call is dropped. Press ON/

OFF to answer the next call.

OFF.

2. VOLUME +/– Press the volume key on the side of the headset to adjust the

listening volume when on a call.

3. MUTE/FLASH Press to mute the microphone during a call. The headset beeps

every 10 seconds while the microphone is muted.

Press to mute the ringtone in the earpiece when there is an
incoming call.

The headset FLASH feature does not operate with the SB67025
Deskset.

4. Battery Cover Open to install or replace the battery.

5. Earpiece When you receive calls, the headset earpiece plays a ringtone. The

headset does not have an external ringer.

Overview 25

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i

The MUTE button on the Deskset does not mute the Cordless Headset.

Cordless Headset Operation

Table 10 TL7600 Cordless Headset Operation

Function Operation

Ringtone
silencing

Press MUTE/FLASH to temporarily silence the ringtone in the headset earpiece.
This silences the ringtone without disconnecting the call. The next incoming call
rings normally at the preset volume.

Volume control

While on a call, use the

VOLUME +/–

keys on the side of the headset to adjust the

listening volume.

Mute Press MUTE/FLASH to turn the headset microphone on or off. When mute is on,

there is a short beep every 10 seconds until mute is turned off.

Answering a call Press ON/

Ending a call Press

OFF on the headset.

ON/OFF on the headset.

Auto off A call ends automatically when you put the headset in the charger.

Alert tones You hear three short beeps when:

 VOLUME +/– keys are pressed when the volume is already at its highest or

lowest setting.

 The headset is not registered and the headset ON/OFF button was pressed.

 The headset has gone out of range from the Deskset during a call.

Low battery

You hear 1 short beep every 20 seconds when the battery is low.

warning

Key beep You hear 1 short beep when pressing the headset ON/OFF key to start or end a

call.

ON/OFF light

On — Headset is registered to the Deskset and is charging in the headset charger.

status

Flashes quickly — There is an incoming call.

Flashes three times followed by a pause — The battery level is very low. The cycle
repeats three more times before the headset shuts down.

Flashes twice in orange and blue every five seconds — The headset is not
registered.

Flashes every 20 seconds — The battery is low and needs to be charged in the
headset charger.

Flashes every three seconds — The headset is in use.

Overview 26

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C HAPTER

2

O

UTGOING

C

ALLS

The SB67020/025 Deskset provides several methods for making a call. If you are in Idle
mode or have calls on hold, you can predial a phone number and then go off hook to
call the number. You can make a call at any time by choosing an off-hook method, then
dialing a number. This is referred to as Live Dialing. You can also predial or live dial using
phone numbers from lists, such as the Directory, Call Log, Redial, quick dial, and
Messages.

In Call Appearance mode, you can dial the extension for the system operator by pressing
0 (zero).

The procedures in this chapter apply to both Call Appearance and Line Appearance
mode, unless otherwise noted.

 “Active Call Screen” on page 28

 “Predialing” on page 29

 “Live Dialing” on page 30

 “Making a Call from a List” on page 31

 “Calling a Busy Extension” on page 32

 “Making an Intercom Call” on page 33

 “Calling a Restricted Number” on page 34

 “Making Calls with the Optional TL7600 Cordless Headset (SB67025 Only)” on

page 35.

Outgoing Calls 27

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Pa r k

0:05
9-232-555-0176

Transf er Co nf

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Call Timer

Called Phone
Number

Call-Status Icon

Transfer

Conf

Park

Flash

Active Call Screen

The Active Call screen, as shown in Figure 11, appears while you are on a call.

Figure 11. Active Call Screen (Call Appearance Mode Shown)

Table 11. Active Call Screen Description

Key Description

Begins transfer of a call.

Begins a conference call.

Call Appearance mode only — Parks an external call.

Line Appearance mode only — Simulates a hook flash, which signals your

telephone service provider to activate a feature (external calls only).

Outgoing Calls 28

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Predialing

Predial is only available when the Deskset is idle or when all calls are on hold. In Predial
mode, there is no dial tone. You can only predial one phone number at a time. To begin
Predial, press a dial-pad key.

To make a Predial call:

1. Using the dial pad, enter the phone number (for example: 9-232-555-0176). The

predial screen appears.

For external calls, dial 9 or whatever digit, if any, that must be dialed first.

Before you call the number, you can press:

 to store the number in your Personal list.

 to insert a two-second pause into the phone number.

 to delete the last digit entered.

 CANCEL to cancel predial.

2. Lift the handset, or press SPEAKER, HEADSET, or press a Call Appearance or Line

Appearance key to go off hook and call the number.

Outgoing Calls 29

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Live Dialing

You can make a call by going off hook, then dialing a phone number.

To dial a live number:

1. Do one of the following to go off hook (to hear the dial tone) from Idle mode:

 Lift the handset.

 Press SPEAKER or HEADSET.

 Press an available Call Appearance or Line Appearance key.

2. Enter the number you want to dial.

 Call Appearance mode only — For external calls, enter 9 or whatever digit, if any,

that must be dialed first.

The Active Call screen appears (Call Appearance mode shown).

You can also make a call by pressing a quick-dial key if your Deskset has any
quick-dial keys configured.

If your Deskset has an Extension Monitor key configured, you can press it to dial
the extension that your Deskset monitors.

Outgoing Calls 30

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Making a Call from a List

To make a call from a list:

1. Access the desired list entry. For example, in Call Appearance mode, press MENU,

then 1, and then 7. The Directory screen appears. See “Accessing Items in Lists” on

page 58.

2. Press

 or  until the desired entry appears.

3. Press or SELECT to dial the displayed number. The Deskset dials the number

and the Active Call screen appears (Call Appearance mode shown).

Phone numbers are dialed as they appear in the lists. Call Appearance
mode only — For external calls, enter 9 or whatever digit, if any, that must
be dialed before the phone number. When you dial from the Call Log, any
required external calling prefix is automatically added.

Outgoing Calls 31

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Extension with Active Call or Paging

Extension with DND ON

Continue

Go Vmail

Calling a Busy Extension

If you call an extension that is on a call or busy, your Deskset displays the Extension
Status screen, shown in Figure 12. The Extension Status screen notifies you that the other
party may not be available to answer your call. When the Extension Status screen
appears, you can choose to call the other Deskset anyway, or go directly to the Deskset’s
voicemail.

The Extension Status screen applies to internal calls in Call Appearance mode
only.

If the other extension is on an active call or is paging, the Extension Status reads on a
call.

If the other extension has Do Not Disturb ON, the Extension Status reads Busy.

Figure 12. Extension Status Screens

When the Extension Status screen appears, you can press:

 to call the other extension. Your incoming call appears on the other

Deskset’s screen.

 to go directly to the other extension’s Personal Mailbox. If you leave a

message, the other extension displays a New Message notification on the
Deskset Idle screen.

 CANCEL or hang up using the handset or SPEAKER key to return your Deskset

to the previous screen.

Outgoing Calls 32

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ExtList

Making an Intercom Call

Intercom Calls apply to Line Appearance mode only.

To make an internal (extension-to-extension) call, you must press the Intercom key. By
default, programmable feature key 10 is an Intercom key, as shown in Figure 13, but your
system administrator can configure additional Intercom keys to give you more Intercom
lines.

By default, your Deskset uses an outside line any time you go off hook by lifting the
handset, pressing SPEAKER, or by some other method. However, your system
administrator can configure your Deskset to use the Intercom line any time you go off
hook.

Figure 13. Intercom Programmable Feature Key

To make an intercom call:

1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing SPEAKER,

or by some other method.

2. If necessary, press the INTERCOM key, then dial the extension number.

Instead of dialing after pressing the INTERCOM key, you can press ,
highlight the desired extension number, then press SELECT to dial the number.

3. When your Intercom call is answered, the Active Call screen appears.

Outgoing Calls 33

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Press SELECT

Calling a Restricted Number

Call Restriction Settings apply to Call Appearance mode only.

Your system administrator can configure Call Restriction settings that may prohibit you
from making calls to certain types of numbers — international long-distance numbers, for
example.

Call Restriction settings are specific to each extension in the system. For example, your
extension may have no call restrictions, but other users may be restricted to making only
local calls from their Desksets.

You can always answer and transfer incoming calls from restricted numbers.

To call a restricted number, you must create a User Password on the User Settings menu
or the WebUI. To create a User Password, see “Setting and Changing Your Password” on

page 119.

Calling Restricted Numbers on Your Extension

You cannot complete a call to a number that the system administrator has restricted for
your Deskset. If you dial a restricted number and go off hook, a password screen appears.

After you enter your extension number and password, the Restricted Call screen

appears, as shown in Figure 14.

Figure 14. Restricted Call

You can press CANCEL or hang up to return to the Idle screen immediately.

Calling Restricted Numbers Using Another Extension

If you need to use someone else’s Deskset to call a number that is restricted on that
Deskset, you can enter your Extension number and User Password to complete the call.

To make a restricted call:

1. On a Synapse Deskset other than your own, dial the number as described in

“Predialing” on page 29 or “Live Dialing” on page 30.

If the number is restricted on the Deskset, the Restricted Call screen appears as

shown in Figure 14.

2. Enter your own extension number and user password.

If the dialed number is not restricted for your extension number, the Deskset dials
the number.

Outgoing Calls 34

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ON/OFF

Making Calls with the Optional TL7600 Cordless Headset
(SB67025 Only)

If you have an optional TL7600 Cordless Headset registered to your SB67025 Deskset,
then you can make calls with the headset. Use the Deskset dial pad to dial the number.

To make a call with the Cordless Headset:

1. Press ON/OFF on the headset. The headset is active when you hear a dial tone.

2. Dial the extension or phone number on the Deskset.

3. Press

OR

1. Predial the extension or phone number on the Deskset.

2. Press ON/

3. Press

ON/OFF on the headset to end the call.

OFF on the headset to initiate dialing and transfer the audio to the headset.

ON/OFF on the headset to end the call.

Outgoing Calls 35

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C HAPTER

3

I

NCOMING

C

ALLS

When a call comes in, the Deskset rings and the incoming call information appears as
shown in Figure 15 on page 37. The screen displays the caller’s name and number (if
available). If there is more than one incoming call, the new calls are assigned to Call
Appearance/Line Appearance keys while the oldest call remains on the screen. You can
answer or ignore each call.

The procedures in this chapter apply to both Call Appearance and Line Appearance
mode, unless otherwise noted.

The following sections describe handling incoming calls:

 “Incoming Call Screen” on page 37

 “Incoming Call Indication” on page 38

 “Answering a Call” on page 39

 “Ignoring a Call” on page 40

 “Forwarding All Calls” on page 41

 “Call Screening” on page 42

 “Auto Answering” on page 43.

Incoming Calls 36

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Press

Answer

Incoming Call

Active Call

Answer

Ignore

FwdVM

Incoming Call Screen

The incoming call and Active Call screens are shown in Figure 15.

Figure 15. Incoming Call and Active Call

.

Table 12. Incoming Call Screen Soft Keys

Key Description

Answers incoming call.

Silences ringer during incoming call.

Call Appearance mode only — Forwards incoming call to voicemail.

Incoming Calls 37

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Graham Bell
232-555-0176

1

Answ er Fw dVMIgnore

RG: S al e s

Answ er Ignore

1

Graham Bell
232-555-0176

Incoming Call

Incoming Call to a Ring Group

FwdVM

Incoming Call Indication

When there is an incoming call, the Deskset rings. See “Sounds” on page 115.

Do Not Disturb and Ring Delay both affect the onset of ringing. See “Using Do

Not Disturb (DND)” on page 128 and “Sounds” on page 115.

When there are no active or held calls, an incoming call screen appears, as shown in
Figure 16.

Figure 16. Incoming Call Screens (Call Appearance Mode shown)

If your extension is part of a Ring Group, a group of extensions may ring all at once or
in a sequence for the same call.

If you receive a call while you are on an active call or live dialing, the new incoming call
screen is displayed.

To switch to one of the other calls:

 Call Appearance mode — Press  or  and then SELECT.

 Press the associated Call Appearance or Line Appearance key.

If your company has caller ID, the incoming call screen displays caller information. If the
caller ID information is absent because it is unavailable, UNKNOWN NAME and
UNKNOWN NUMBER display. If the caller chooses not to send the information, PRIVATE
NAME and PRIVATE NUMBER display.

Incoming Calls in Line Appearance Mode

The incoming call screen appears as shown in Figure 16, except that the soft
key does not appear.

If someone at another Deskset answers the call, your Deskset returns to Idle mode.

If your extension is part of a Ring Group, a group of extensions may ring all at once.

Incoming Calls 38

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Answer

Ignore

Ignore

FwdVM

Answering a Call

To answer a call:

To answer an incoming call, do one of the following:

 Lift the handset.

 Press to answer using the Preferred Audio method. See “Preferred

Audio Mode” on page 117.

 Press SPEAKER to use the speakerphone.

 Press HEADSET to use a headset. See “Call Management Using a Headset” on

page 56.

 For multiple incoming calls, press the corresponding Call Appearance or Line

Appearance key to answer each call. New calls remain in the display until you
answer or until you press .

The active call screen appears (Call Appearance mode shown).

If you are listening to voicemail when a call comes in, press or (in Call
Appearance mode) to redirect the call and allow message playback to
continue.

If Auto Answer is enabled, the call is automatically answered after the set time
delay. See “Auto Answering” on page 43.

Once you answer a call:

 Previous active calls are automatically put on hold.

 If you were predialing, that call is canceled.

If your Deskset is configured to monitor another extension, you can answer a call while
it is ringing at the monitored extension. For more information, see “Programmable

Feature Key LEDs” on page 20.

To answer a remote call:

1. On your Deskset, press the flashing green programmable feature key.

Your Deskset answers the call in its Preferred Audio Mode (Speaker or Headset). At

the monitored extension, a Call answered by Ext.

nnn

message appears.

Incoming Calls 39

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Ignore

Ignore

Answer

Answer

Ignoring a Call

You can ignore an incoming call by pressing to silence the ringer. The silenced
ringer icon appears. If you are on an active or held call, after the incoming call has been
ignored, the screen returns to the call you were on before the incoming call.

 Once a call is ignored:

 The key is no longer available on the incoming call screen.

 The Call Appearance or Line Appearance LED continues to flash.

 You can press the key or the flashing Call Appearance key or Line

Appearance key to answer the incoming call.

 Going off hook does not answer the call, but starts a new call on the next

available Call Appearance or Line Appearance.

When the system is in Line Appearance mode, your system administrator can set
your Deskset to ignore all incoming calls on selected lines. If your Deskset has
one or more lines configured this way, your Deskset automatically ignores
incoming calls on those lines. Your Deskset does not ring, and you can answer
the call by pressing the key or the flashing Line Appearance key.

Incoming Calls 40

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Forwarding All Calls

This feature applies to Call Appearance mode only.

You can forward all incoming calls to the destination that you specified in the User
Settings. See “Call Forward All and Call Forward–No Answer” on page 109.

To forward all calls:

Press MENU, then 1, and then 6.

 The Call Forward indicator (FWD) appears.

 Press MENU, then 1, and then 6 again to cancel forwarding all calls.

Incoming Calls 41

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Listen

Listen

Stop

Graham Bell
232-555-0176

1

Answ er Cle ar Listen

Graham Bell
232-555-0176

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Answ er Cle ar Stop

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Listen

Answer

Clear

Stop

Call Screening

This feature applies to Call Appearance mode only.

When an incoming call goes to voicemail, the Message icon ( ) indicates that
recording is in progress. You can listen to the recording in progress and interrupt it at
any time by answering the call. If another incoming call occurs while screening a call, the
Deskset screen displays the new call.

To screen a call:

 Press to listen to a message that is being recorded. The soft

key changes to .

 Press to interrupt the recording and talk to the caller.

 Press to cancel call screening for this call and return to the previous

screen.

 Press to stop listening to the message being recorded.

Incoming Calls 42

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Wed Sep 08 11:09AM
John Smith EXT 219
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9-800-216-2007

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Call Answered.

Speak after the tone.

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Auto Answering

You can set your Deskset to answer calls automatically, without your having to touch the
phone to answer. See “Automatic Answering” on page 111. When you enable Auto
Answer, ANS appears at the top of the Deskset screen as shown in Figure 17 unless DND
and FWD are active, since Auto Answer is disabled when they are on.

In Line Appearance mode, you can enable Auto Answer for Intercom (extension to
extension) calls only.

Figure 17. Auto Answer Enabled

To respond to an Auto Answered call:

In Idle mode, all incoming calls ring for the amount of time specified in the Auto Answer
Delay. See “Automatic Answering” on page 111. After the last ring, a two-second
notification screen appears, and you hear a warning tone.

Talk after the tone.

If the Auto Answer Delay is set to zero, you hear no ring. Instead, the Call
Answered screen appears and you hear the warning tone.

If you do not want the Deskset to automatically answer the call, you can press IGNORE
to send the call to the Call Forward–No Answer target. See “Call Forward All and Call

Forward–No Answer” on page 109. In Call Appearance mode, you can press to

send the call to voicemail immediately.

If there are multiple incoming calls, Auto Answer applies to the first (oldest) incoming
call. Subsequent incoming calls are handled according to the Call Forward–No Answer
setting.

Auto Answer does not apply to Ring Group calls.

Incoming Calls 43

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Answering Direct Intercom Calls

This feature applies to Call Appearance mode only.

Direct Intercom is an automatic-answering feature that your system administrator can set
for your De skset. When Direct Inte rco m is enab led , INT appears at the top of the Deskset
screen. Your Deskset will auto answer internal calls from certain extensions or all
extensions, depending on how your system administrator has set Direct Intercom. The
system administrator can also enable the Deskset to auto answer all external calls.

Your Deskset responds to Direct Intercom calls the same way it does to Auto Answered
calls. For more information, see “Auto Answering” on page 43.

Once Direct Intercom is enabled, you cannot override the feature with the Deskset Auto
Answer feature. See your system administrator if you need to disable or change Direct
Intercom settings.

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Answering Calls in the Call Queue

This feature applies to Call Appearance mode only.

Your system administrator may have set up your Deskset as a Call Queue Agent.
Incoming calls are directed to your Deskset and all other assigned Call Queue Agents.

Answering Calls from Idle Mode

When your Deskset is idle, incoming Call Queue calls ring at your extension and at all
other idle Call Queue extensions.

To answer a call in the Call Queue:

1. Answer incoming Call Queue calls as described in “Answering a Call” on page 39.

If no one answers an incoming call from the Call Queue, it rings indefinitely. Call
Forward–No Answer rules (see “Call Forward All and Call Forward–No Answer” on

page 109) do not apply to calls that are directed to Call Queue extensions.

Your system administrator can configure a wrap-up time, which defines a period
during which your Deskset will not ring for another queued call after you
complete a Call Queue call.

Depending on how your system is set up, calls from the Call Queue may ring at
your Deskset while you are on a call that isn’t from the Call Queue.

Viewing the Queued Calls List

When all Call Queue Agents are busy, incoming calls are held in the Call Queue. If your
system administrator has set a programmable feature key as a Call Queue key, the LED
flashes orange slowly when calls are waiting in the Call Queue. You can view and answer

queued calls from the Queued Calls list. For more information, see “Accessing the

Queued Calls List” on page 59.

Incoming Calls 45

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C HAPTER

4

C

ALL

M

ANAGEMENT

This chapter describes the call management features of the SB67020/SB67025 Deskset.
The Deskset enables you to put calls on hold, transfer calls, park calls, and create
conference calls.

Call management features and procedures differ depending on whether your system is
in Call Appearance or Line Appearance mode. This chapter describes the differences
between the two modes.

 “Call Management” on page 47

 “Putting a Call on Hold in Call Appearance Mode” on page 48

 “Putting a Call on Hold in Line Appearance Mode” on page 49

 “Transferring a Call in Call Appearance Mode” on page 50

 “Transferring a Call in Line Appearance Mode” on page 52

 “Making a Conference Call” on page 53

 “Parking a Call” on page 55

 “Call Management with One Call Appearance” on page 56

 “Call Management Using a Headset” on page 56.

Call Management 46

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Call Appearance Mode Line Appearance Mode

Transfer

Conf

Park

Flash

Call Management

Call management begins with the Active Call screen shown in Figure 18. The Call Status
icons are described in “Call Status Icons” on page 18.

Figure 18. Active Call Screen

Table 13 Active Call Screen Description

Key Description

Begins transfer of a call.

Begins a conference call.

Call Appearance mode only — Parks a call.

Line Appearance mode only — Simulates a hook flash, which signals your

telephone service provider to activate a feature (external calls only).

Call Management 47

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0:27
Graham Bell
232-555-0176

1

Transf er Con f Pa r k

Transfer

Conf

Park

Putting a Call on Hold in Call Appearance Mode

To hold calls and manage held calls:

1. When you are on an active call, press HOLD.

 The Held Call Appearance icon appears.

 After the call has been on hold for a delay period set by your system

administrator (the default setting is three minutes), the Deskset reminds you with
a brief ring every 30 seconds.

 When a call is on hold, you can use the programmable feature keys or the

Deskset Menu to access other functions.

 When a call is on hold, you can also press:

 to start transferring the call

 to start a conference call

 to park the call.

2. To take the call off hold, display the call on screen and then press SELECT, or press

the associated Call Appearance key.

Lifting the handset, or pressing SPEAKER or HEADSET, takes you off hook
on an idle line; it does not take the displayed call off of hold.

Call Management 48

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Putting a Call on Hold in Line Appearance Mode

In Line Appearance mode, all Desksets that share assigned lines can view held calls and
take calls off hold.

To hold calls and manage held calls:

1. When you are on an active call, press HOLD.

 The Held Call icon appears and the Line Appearance LED flashes green.

 On other Desksets that are assigned that line, the Line Appearance LED flashes

orange. Someone at any other Deskset assigned that line can press the flashing
orange Line Appearance key to take the call off hold, making it an active call on
their Deskset.

 All Desksets, including those that are not assigned that line, can view and take

your call off hold from the Held Calls list. See “Accessing the Held Calls List” on

page 65.

 When you put an Intercom call on hold, only you can take the call off hold.

 When a call is on hold, you can use the programmable feature keys or the

Deskset Menu to access other functions.

 After the call has been on hold for a delay period set by your system

administrator (the default setting is three minutes), the Deskset rings to remind
you that the call is still on hold.

2. To take the call off hold, press SELECT or press the Line Appearance key for that call.

Call Management 49

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Transfer

Press

Transfer

ExtList

ParkList



2

Ex t L is t Pa g ePar k L is t

VMail

VMList

MBList

Personal

Transferring a Call in Call Appearance Mode

You can transfer an active or a held call to:

 an internal extension or external number

 an extension’s voicemail, Group Mailbox (if available), or your Personal Mailbox

 an Auto Attendant

 a Call Queue or Ring Group (if available).

The transfer recipient does not have to talk to you before receiving the transferred call.
If you do not talk to the transfer recipient before transferring the call, you are making an
“unsupervised” transfer. If you talk to the transfer recipient before completing the
transfer, you are making a “supervised” transfer.

You can transfer a call to an external number only if this function has been enabled by
your system administrator. The call transfer function is enabled by default.

To transfer a call:

1. Press from the Active Call screen. The call is automatically put on hold and

the Transfer Setup screen appears.

2. Select a transfer target. You can:

 dial an external number (as shown below) or an extension, or make a call from

a list by pressing or . Go to Step 3.

When the new call is established, you can speak to the person to whom you are
transferring the call and announce the transfer. If you decide not to complete the
transfer, you can cancel the Transfer Setup screen on the first call by pressing
CANCEL. The first call remains on hold.

 transfer the call directly to voicemail by pressing . The Transfer to

Voicemail screen appears, on which you can press:

 to select an extension‘s Personal Mailbox

 to select a Group Mailbox (if available)

 to transfer the call to your Personal Mailbox.

Call Management 50

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AutoAtt

Call Q

RingGrp

Transfer

0:08
202

Transf er

2

Call Transf erred.

Extension with Active Call or Paging Extension with DND ON

Continue

Xfer VM

 press  to view the next set of transfer options, which includes:

 to select an Auto Attendant to which to transfer the call.

 to select a Call Queue (if available) to which to transfer the call. All

available phones in the selected Call Queue ring immediately.

 to select a Ring Group (if available) to which to transfer the call.

3. To complete the transfer, press .

A Call Transferred screen appears for two seconds. When the transfer is complete,

the screen returns to Idle mode.

Transferring a call to a busy extension

If you try to transfer a call to an extension in your office that is on an active call or is

paging, the Extension Status screen reads on a call, as shown in Figure 19.
If the other extension has Do Not Disturb ON, the Extension Status screen reads Busy,

as shown in Figure 19.

Figure 19. Extension Status Screens

You can press:

 to call the other extension. Your incoming call appears on the other

Deskset’s screen, and the other party can answer your call if they wish.

 to transfer the waiting party directly to the other extension’s Personal

Mailbox.

Call Management 51

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Transfer

ExtList

Vmail

VMList

MBList

Personal

AutoAtt

Transfer

Transferring a Call in Line Appearance Mode

You can transfer an active call to:

 an internal extension

 an external number, if this function has been enabled by your system

administrator

 another extension‘s voicemail, Group Mailbox, or your Personal Mailbox

 an Auto Attendant.

To transfer a call:

1. Press from the Active Call screen. The call is automatically put on hold and

the Transfer Setup screen appears.

2. Select a transfer target. You can:

 press the Intercom key and dial an extension number.

 press an available Line key and dial an external number. Depending on your

system configuration, transferring calls to an outside line may be disabled.

 call a number from a list. For example, press and select an extension to

call.

 take a held call off hold or access the Held Calls list (MENU –> 1 –> 1) to retrieve

a held call

 transfer the call directly to voicemail by pressing . The Transfer to

Voicemail screen appears, on which you can press:

 to select an extension‘s Personal Mailbox

 to select a Group Mailbox (if available)

 to transfer the call to your Personal mailbox.

 Press to select an Auto Attendant to which to transfer the call

3. When the new call is established, you are ready to transfer the first call. You can:

 speak to the person to whom you are transferring the call and announce the

transfer.

 cancel the Transfer Setup screen on the first call by pressing CANCEL. The call

remains on hold.

4. To complete the transfer, press . A Call Transferred screen appears for

two seconds. When the transfer is complete, the screen returns to Idle mode.

Call Management 52

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Conf

Press

Conf



2

Join

0:03
9-1-732-555-7318

2

Join

Join

0:15
9-1-732-555-7318

2

Dr op EndConf

Making a Conference Call

You can set up a conference call with yourself and two telephone numbers (either
internal, external, or with both). The pictures below show Call Appearance mode, but the
procedure is the same in Line Appearance mode.

To make a conference call:

1. Press from an Active Call screen. The call is automatically put on hold and

the Conference Setup screen appears.

2. Establish a second call. You can dial the second call normally, as shown below, or
you can select a held call and take it off hold, or you can start the second call from
a list. See “Accessing Items in Lists” on page 58.

When the second call has been established, the soft key appears.

3. To join the calls, press .

Your extension is now in conference with the other two phone numbers.

If you hang up while on the conference, the conference ends. If you make or answer
another call, the conference continues without you. You can rejoin by pressing a
corresponding Call Appearance or Line Appearance key.

Call Management 53

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2

0:15
9-1-732-555-7318

Conf

EndConf

Drop

Putting a Conference on Hold

The picture below shows Call Appearance mode, but the procedure is the same in Line
Appearance mode.

To put a conference on hold:

1. Press HOLD.

The other callers can continue communicating with each other. The icon
indicates the conference is on hold.

is unavailable during an active call if you have another conference on

hold.

A conference is automatically put on hold when you:

 Press an available Call Appearance or Line Appearance key to start a new call.

 Answer an incoming call.

To take a conference call off hold:

1. Press a corresponding Call Appearance or Line Appearance key.

Ending a Conference

To end a conference:

From the Conference screen, you can press:

 to end the conference. Both calls hang up and your Deskset returns to

the Idle screen or the Call Appearance or Line Appearance you were on before
the conference call.

  or  (Call Appearance mode) or press the Line Appearance key (Line

Appearance mode) to display the call you want to end, and then press .
The other call remains active.

Call Management 54

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Park

0:05
Graham Bell
232-555-0176

Transf er Con f Pa r k

1

Call parked on

Extension

101

.

Answer

[PARKED CALL]
Graham Bell
232-555-0176

1

Answ er Fw d VM Ig no re

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

Ret riev e

Retrieve

0:34
Graham Bell
232-555-0176

Transf er Con f Pa r k

1

Parking a Call

This feature applies to Call Appearance mode only.

Parking a call is similar to putting a call on Hold, but any extension on the system can
retrieve a parked call. You can park external calls only.

To park a call:

1. Press  or  to display the active or held external call you want to park.

2. Press .

The Call parked screen appears for five seconds, then the Idle screen appears.

If no one retrieves the parked call after a time delay set by your system administrator,
your Deskset rings and the parked call appears. To answer the call, press .

Retrieving a Parked Call

You can retrieve parked calls from any extension in the system.

To retrieve a parked call:

If you know the extension number of the parked call, dial it.

OR

1. Press MENU, then 1, and then 2 to display the Park List screen.

2. Press

3. Press to retrieve the parked call. The Active Call screen appears.

 or  to display the desired entry.

Call Management 55

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Call capacity reached.

Call Management with One Call Appearance

This section applies to Call Appearance mode only.

If your system administrator has configured your Deskset with one Call Appearance key,
some features are restricted. These restrictions also apply when the Deskset has more
than one Call Appearance key, and all Call Appearances are occupied.

 If you are on an active call, held call, or incoming call, additional incoming calls

cannot be received. Callers are forwarded straight to the Call Forward – No
Answer destination. You also cannot screen calls.

 When the Call Appearance is occupied, you cannot dial or predial.

 When the Call Appearance is occupied, if you attempt to call a number from a

list (such as the Call Log), or if you attempt to transfer a call or start a conference

call, a screen such as the Call capacity reached screen appears.

Call Management Using a Headset

You can use a corded or cordless headset with the SB67020/025 Deskset. A corded
headset can be plugged into the headset jack on the back of the Deskset. The cordless
headset must provide its own wireless radio in a base that is plugged into the headset
jack. If the headset is a compatible AT&T DECT Cordless Headset, it can be registered to
a SB67025 Deskset and no other connections are required. See “Registering an Optional

Cordless Headset (SB67025 Only)” on page 121.

To use a headset:

 From Idle mode or during a call using the handset or speakerphone, press

HEADSET.

If you have a headset connected to the jack on the back of the Deskset, then
that headset becomes active.

If you have a AT&T DECT Cordless Headset registered to the Deskset, then the
Cordless Headset becomes active.

 To send audio from the headset to the Deskset speakerphone, press SPEAKER.

Call Management 56

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 To send audio from the headset to the corded handset, lift the handset. If the

handset is already off hook, press HEADSET to send audio to the handset. While
the handset is off hook, you can press HEADSET again to return audio to the
headset.

Call Management 57

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C HAPTER

5

A

CCESSING ITEMS IN

L

ISTS

The Deskset has lists of phone numbers that are used for making calls and for call
management. Some of the lists, like Voicemail, have other features associated with them
that are explained elsewhere in this guide. In this chapter, you learn how to access an
individual item in a list. All instructions start from the Idle screen.

The Deskset may provide access to the following lists:

 Call Queue List — See “Accessing the Queued Calls List” on page 59

 Park List — See “Accessing the Park List” on page 60

 Directory List — See Chapter 6, “Directory” on page 66

 Voicemail List — See Chapter 7, “Voicemail” on page 74

 Call Log — See Chapter 8, “Call Log” on page 89

 Extension List — See “Accessing the Extension List” on page 61

 Redial List — See “Accessing the Redial List” on page 62

 Held Calls List — See “Accessing the Held Calls List” on page 65.

Accessing Items in Lists 58

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Queued Calls: 2

Graham Bell 3:32

Charlie Johnson 1:04

Ret riev e Details

Retrieve

Details

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Accessing the Queued Calls List

This feature applies to Call Appearance mode only.

The system administrator can configure the system to forward incoming calls to the Call

Queue. The Queued Calls list contains unanswered calls. If the system administrator has

assigned your extension to the Call Queue, queued calls ring at your extension when your

extension becomes idle. You can also view and answer queued calls from the Queued
Calls list.

Your system administrator can set up a programmable feature key as a Call Queue key.
The Call Queue key LED flashes orange slowly when there are calls waiting in the Call
Queue. You can press the key to access the Queued Calls list.

To access the Queued Calls list:

1. Press MENU, then 1, and then 1. The Queued Calls list appears.

The oldest queued call is at the top of the list.

2. Press

 or  to highlight the desired entry.

3. Press:

 or SELECT to answer the queued call.

 to view the caller’s phone number.

 CANCEL to return to the Queued Calls list without answering the call.

Accessing Items in Lists 59

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-./ 
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Ret riev e

Retrieve

Accessing the Park List

This feature applies to Call Appearance mode only.

Use the Park List screen to access parked calls from any extension. See “Parking a Call”

on page 55.

Your Deskset may have a programmable feature key set up as a Park List key. You can
press the key to access the Park List.

To access an entry in the Park List:

1. Press MENU, then 1, and then 2. The Park List appears.

2. Press

 or  until the desired entry is on the screen.

3. Press or SELECT to answer the parked call.

Press CANCEL at any time to return to the Idle screen.

Accessing Items in Lists 60

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ExtList

1

Ex t Li s t Pa g ePa r kL is t

ExtList

Accessing the Extension List

You can access the Extension List as part of the Directory when the phone is idle. See

“Using the Directory” on page 67. When you go off-hook, you can access the Extension

List using the soft key that appears.

To access the Extension List:

1. Call Appearance mode: Lift the receiver or press SPEAKER to go off hook.

Line Appearance mode: Lift the receiver or press SPEAKER, then press the

Intercom key.

The Dialing screen appears (Call Appearance mode shown).

2. Press . The Extension List appears.

3. Press

 or  until you highlight the desired entry.

4. Press SELECT to call the highlighted extension.

You can also access the Extension list from the following:

 Transfer — See “Transferring a Call in Call Appearance Mode” on

page 50 and “Transferring a Call in Line Appearance Mode” on
page 52.

 Conference Setup — See “Making a Conference Call” on page 53.

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 % 
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!:

Stor e De let e Callback

Number, time
and date

Store

Delete

Callback

DelAll

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Call

Store

Accessing the Redial List

The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in
Figure 20 and described in Table 14.

Figure 20. Redial List

Table 14. Redial List Function

Key Description

Stores the caller’s number in the Personal list. You can also enter the
caller’s name.

Deletes the entry.

Allows you to dial the number or store the caller’s number in the Personal
list.

Deletes all entries.

Dialing a Redial Number

To dial a Redial number:

1. Call Appearance mode — Press MENU, then 1, and then 9.

Line Appearance mode — Press MENU, then 1, and then 7.

The Redial list appears.

2. Press

3. Press SELECT to redial the number, or press to:

 or  until you see the desired entry.

 redial the number by pressing .

 store the caller’s number by pressing . The Store Redial Entry screen

appears with the number filled in.

Accessing Items in Lists 62

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Save

Delete

DelAll

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Del All

DelAll

Are you sure you want to
de lete all e ntrie s?

Yes No

Yes

 If necessary, enter the caller’s first and last names. Press  to move the

cursor to the Last Name and Phone # entries.

 Press to save the entry.

The system does not check for duplicate entries.

4. Press CANCEL to exit the Redial list.

Deleting Redial Entries

You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the
entry you wish to delete is displayed.

To delete a single entry:

1. In the Redial list, press  or  until you see the desired entry.

2. Press .

3. Press CANCEL to exit the Redial list.

To delete all Redial entries:

1. In the Redial list, press  or  to display the soft key.

2. Press . A confirmation screen appears.

3. Press to confirm deletion.

4. Press CANCEL to exit the Redial list.

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 
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Searching the Extension or Directory Lists Using the Dial Pad

Use the dial pad to get to the first entry that starts with any letter.

To search for a list entry:

1. Select a list to search, such as the Directory.

2. Press the dial-pad keys to cause the Deskset to search for an exact match or the
closest match. For example:

 If you press 4 once, the Deskset searches for names beginning with G.
 If you press 7 three times, the Deskset searches for names beginning with R.

See “Dial-Pad Entry” on page 21 for information on entering other individual
letters. This searching function uses only the uppercase letters.

When an exact match is found, the entry appears.

If you enter a letter and the Deskset cannot find an exact match, the Deskset displays
the entry with the next closest alphabetical match.

Accessing Items in Lists 64

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Accessing the Held Calls List

This feature applies to Line Appearance mode only.

When you or anyone else in y our office p uts an exter nal call on h old , the call is displayed
in the Held Calls list. The Held Calls list shows all held calls on all lines in the system,
including lines that haven’t been assigned to your Deskset Line Appearance keys. You
can view and retrieve any held call in the system from the Held Calls list.

Your Deskset Line Appearance key LEDs flash red to indicate held calls on the lines that
were assigned to your Deskset. Pressing a flashing red Line Appearance key is the easiest
way to retrieve a held call, but this is not always possible because all Desksets in the
system may not have the same lines assigned to them. For example, your department
may have lines 1 to 4 assigned to your Desksets. Another department in your company
may have lines 5 to 8 assigned to their Desksets. Using the Held Calls list, you can access
calls being held on lines 1 to 8.

If the held call is on a line that is not assigned to your Deskset, retrieving the call will
route it to the Intercom line on your Deskset.

To retrieve a call from the Held Calls list:

1. Press MENU, then 1, then 1.
The Calls on Hold screen appears.

2. Press

3. Press SELECT to retrieve the call.

 or  to highlight the desired call.

If the held call used a line that was not assigned to your Deskset, the call becomes
active on your Intercom line. Any previous active call on your Deskset goes on hold.

Accessing Items in Lists 65

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C HAPTER

6

D

IRECTORY

The Synapse system provides three Directory lists. By default, the system displays entries
from all three lists. See “To view and call Directory entries:” on page 68 to learn how you
can limit this display to one of the three lists.

 Personal — You can add, edit, and delete up to 50 entries in this Personal

directory from the Deskset or the WebUI (referred to as “Extension Directory” on
the WebUI). These entries are available only at your extension.

 System — This public directory is created and maintained by the system

administrator. You can view and sort this directory, but you cannot modify it.

 Extension — This is a list of all extensions in the system. It contains the Display

Names that the administrator entered and the extension number of each
Deskset. You can view and sort this directory, but you cannot modify it.

 “Using the Directory” on page 67

 “Viewing and Calling Directory Entries” on page 68

 “Creating a New Personal List Entry” on page 69

 “Editing a Personal List Entry” on page 70

 “Storing Directory Entries from the Call Log or Redial List” on page 71

 “Sorting Directory Entries” on page 73.

Directory 66

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

  
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CallLastNmeNew

Entry type
(Personal, System,
or Extension).

Full name
and number
displayed.

New

FirstNme

LastNme

Call

Edit

Settings

Delete

Using the Directory

Access the Directory by pressing MENU, then 1, and then 7 (Call Appearance mode) or
MENU, then 1, and then 5 (Line Appearance mode) to display the screen shown in

Figure 21 and described in Table 15.

Figure 21. Directory

Table 15. Directory Screen Description

Key Description

Creates a new entry in the Personal list.

Switches between first and last name sort in Directory and Extension list.

Dials the on-screen number.

Allows you to change previously entered information.

Displays a list of Directory settings.

Deletes the entry.

Directory 67

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New

Call

Settings

Settings

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Viewing and Calling Directory Entries

By default, the Directory screen displays entries from all three Directory lists — Personal,

System, and Extension. You can change the Directory settings to view any combination
of the lists. Within a list, you can press a dial-pad key to see the first name that starts
with the first letter on that key. If there is no match, the Deskset displays the next entry
in the alphabetical list.

To view and call Directory entries:

1. Call Appearance mode: Press MENU, then 1, and then 7.

Line Appearance mode: Press MENU, then 1, and then 5.

The Directory list appears.

If the Directory is empty, only and appear.

2. Press

 or  to show the desired entry.

3. Press SELECT to dial the displayed phone number.

To change Directory settings:

1. From the Directory list, press  or  to display the soft key.

2. Press to display the Directory Settings screen.

3. Press

 or  to highlight the desired list, and press  or  to select Show or

Hide. Show all lists by setting all three to Show.

OR

Press

 or  to highlight Sort Order, and press  or  to select the default sort

order.

4. Changes are saved immediately. Press CANCEL to return to the Directory screen.

Directory 68

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New

Fir st Nam e:
Last Name :
Pho ne #:

Save Backspc

Backspc

Pause

Save

Creating a New Personal List Entry

You can add up to 50 personal entries to the Directory. These personal entries are only

visible at your extension.

To create a new Personal list entry:

1. Call Appearance mode — Press MENU, then 1, and then 7.

Line Appearance mode — Press MENU, then 1, and then 5.

The Directory appears.

2. Press to display the Personal Entry screen with the cursor positioned in the

First Name field.

3. Edit the First Name, Last Name, and Phone # fields using the dial pad. 

See “Dial-Pad Entry” on page 21. The name text fields are limited to 20 characters
each and the number field is limited to 32 digits.

4. When editing the entry, you have the following options:

 Press  or  to move the cursor.

 Press  or  to move to the previous or next field.

 Press to erase the highlighted character if there is one, or else the

character before the cursor.

 Press to insert a two-second pause into the phone number. The pause

appears as a P in the field and is counted as a digit.

 For external phone numbers, enter a 9 or whatever digit, if any, that must be

dialed first to indicate this is an external call.

5. Press . The Directory appears.

Directory 69

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Edit

Fir st Nam e:
Last Name :
Pho ne #: 9

2325550176

Save Backspc

Gr aham
Be ll

Edit

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Pa us e

Backspc

Pause

Save

Editing a Personal List Entry

You can edit any Personal list entry while viewing the Directory.

To edit a Personal list entry:

1. Call Appearance mode — Press MENU, then 1, and then 7.

Line Appearance mode — Press MENU, then 1, and then 5.

The Directory appears.

2. Press

 or  to display a Personal entry.

3. Press . The Personal Entry edit screen appears.

The key is not available when a System or Extension entry

appears in the Directory list.

4. Edit the First Name, Last Name, and Phone # fields using the dial pad, as shown

below. See “Dial-Pad Entry” on page 21. The name text fields are limited to 20
characters each and the number field is limited to 32 digits.

5. When editing the entry, you have the following options:

 Press  or  to move the cursor.
 Press  or  to move to the previous or next field.

 Press to erase the highlighted character if there is one, or else the

character before the cursor.

 Press to insert a two-second pause into the phone number. The pause

appears as a P in the field and is counted as a digit.

 For external phone numbers, enter a 9 or whatever digit, if any, that must be

dialed first to indicate this is an external call.

6. Press . The Directory appears.

Directory 70

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Store

Store

Backspc

Pause

Save

Storing Directory Entries from the Call Log or Redial List

To store a Call Log or Redial entry into your Personal list:

1. In the Call Log or Redial list, press  or  to display the desired entry.

2. If necessary, press

 or  to see the soft key.

3. Press to store the entry in your Personal list. The Personal Entry screen
appears.

The Deskset automatically fills in the name and number, if available.

 If necessary, edit the name and number. Press  to move the cursor to the Last

Name and Phone # entries.

 Press to erase the highlighted character if there is one, or else the

character before the cursor.

 Press to insert a two-second pause into the phone number. The pause

appears as a P in the field and is counted as a digit.

 For external phone numbers, enter a 9 or whatever digit, if any, that must be

dialed first to indicate this is an external call.

4. Press to save the entry.

The system does not check for duplicate entries.

Directory 71

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Delete

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Del eteSettingsEd i t

Delete

Are you sure you want to
delete this entry?

Yes No

Yes

Delete

Deleting a Personal List Entry

You can delete any one of your personal list entries while viewing the Directory.

To delete a Personal list entry:

1. Call Appearance mode — Press MENU, then 1, and then 7.

Line Appearance mode — Press MENU, then 1, and then 5.

The Directory appears.

2. Press

3. Press

 or  to display the entry to be deleted.

 so that appears.

4. Press . The confirmation screen appears.

5. To confirm the deletion, press .

The key is not available when a System or Extension entry appears
in the Directory.

Directory 72

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FirstNme

LastNme

Sorting Directory Entries

The Directory entries are sorted by first or last names. When you use the dial pad to

search, the system searches for the names in the sort order.

To sort Directory entries:

1. Call Appearance mode — Press MENU, then 1, and then 7.

Line Appearance mode — Press MENU, then 1, and then 5.

The Directory appears.

2. To sort the entries by first name, press .

To sort the entries by last name, press .

The Directory stays in the chosen sort order until you change it.

Directory 73

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C HAPTER

7

V

OICEMAIL

Your Synapse system records and saves incoming voicemail messages. You can play,
delete, or forward those messages to one or many other extensions. The MESSAGE
WAITING LED, shown in Figure 22 on page 75, lights up when there is at least one new
message.

Each message can be up to 2 minutes long. The Personal Mailbox at your Deskset has 30
minutes of recording time.

Your system administrator may give you access to one or more Group Mailboxes. Group
Mailboxes allow more than one person access to voicemail messages.

You can also record a message and send it to a voicemail distribution group that you
have created. See “Voicemail Distribution” on page 137.

The following sections describe how to listen to and manage voicemail on your Deskset:

 “Voicemail Overview” on page 75

 “Accessing Your Messages” on page 78

 “Sending a New Message to a Distribution List” on page 83

 “Accessing Your Voicemail Remotely” on page 86.

Voicemail 74

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MESSAGE
WAITING LED

Name and
number

Indicates a new
message.

Message
Counter

Time and date
the message
was recorded.

Play

DelMsg

FwdMsg

PlayAll

DelAll

ClrNew

MrkNew

Callback

MBList

Voicemail Overview

When there is at least one new message, the MESSAGE WAITING LED lights up, as shown
in Figure 22.

Figure 22. Message Waiting LED

To access your messages, see “Accessing Your Messages” on page 78. Each message
appears on a screen similar to the screen shown in Figure 23. To see other messages,
press

 or . Pressing  or  displays the soft keys described in Table 16.

Figure 23. Messages Screen

Table 16. Voicemail List Description

Key Description Key Description

Plays message. Deletes displayed message.

Initiates Message Forward

Plays all voicemail messages.

function.

Deletes all voicemail
messages.

Clears and restores the new
message indication from a
message.

Allows dialing options before
calling a number from Call

Switch to the next Group
Mailbox.

Log, Redial list, or Messages.

Voicemail 75

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Messages

Per sonal 1 New

Sales 0 New
Cus tom er Supp... 10 New

Listen

Do you w ish to le ave a new
message or listen to your
messages?

Lv Msg Listen

Mes sages 1/10
Graham Bell Jul 19
232-555-0176 1:18p

Pla y DelMsg Callback

!

Messages

Per sonal 1 New

Sales [FULL]
Cus tom er Supp... [<5 Min]

Group Mailbox Overview

Group Mailboxes provide general delivery of voicemail messages to a group within an
organization. Group Mailboxes are different from your Personal Mailbox in that messages
in Group Mailboxes are not stored in your Deskset. Even if your Personal Mailbox is full,
there may be space available in some of your Group Mailboxes.

If your system administrator has given you access to a Group Mailbox, the

# New Messages count on the Idle screen includes your new private messages and

new messages in any Group Mailboxes to which you are assigned.

If you press MENU, then 1, and then 4 (Call Appearance mode) or MENU, then 1, and
then 3 (Line Appearance mode) and have not enabled voicemail distribution, a list of
mailboxes appears, as shown in Figure 24.

Figure 24. Group Mailbox List

If you have enabled voicemail distribution, the Leave New or Listen screen appears, as

shown in Figure 25, allowing you to press to see the list of mailboxes.

Figure 25. Leave New or Listen Screen

From the Mailbox list screen, you can access your personal voicemail and messages
stored in Group Mailboxes, such as the sales department shown in Figure 24. Your
Personal Mailbox is always at the top of the list of mailboxes.

Select a mailbox to access the messages stored in that mailbox.

The first message in that Mailbox appears, as shown in Figure 26. When you access a
Group Mailbox, the name of the Group Mailbox appears at the top of the screen.

Figure 26. Messages Screen

Additionally, the following conditions apply when you access a Group Mailbox:

 When a mailbox is nearly full, [<5 Min] appears, and when it is full, [Full]

appears next to that Personal Mailbox or Group Mailbox as shown in Figure 27.
Delete messages to make more room.

Voicemail 76

Figure 27. Mailbox Full Screen

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

 After someone listens to a message, the ! indicator for that message is removed

from the screens of all participants of that group.

 If someone else is listening to a message when you delete it, the message is not

deleted until the listener exits the voicemail session.

 Message playback is not interrupted if you receive a call while listening to Group

Mailbox voicemail. The incoming call appears on the Deskset screen
accompanied by a call-waiting tone. (There is no call-waiting tone in Line
Appearance mode.)

Voicemail 77

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Mes sages 1/10
Graham Bell Jul 19
232-555-0176 1:18p

Pla y DelMsg Callback

!

Do you w ish to le ave a new
message or listen to your
messages?

Lv Msg Listen

LvMsg

Listen

Messages

Per sonal 1 New

Sales 0 New
Cus tom er Supp... 10 New

Accessing Your Messages

Access to your messages is different depending on whether or not you have access to
any Group Mailboxes, and whether you have enabled voicemail distribution.

To access an entry from voicemail:

1. Call Appearance mode — Press MENU, then 1, and then 4.

Line Appearance mode — Press MENU, then 1, and then 3.

If necessary, use the dial pad to enter your user password and press SELECT.

Once you have entered your password, you do not have to enter it again

while you are reviewing messages. However, if you exit the Messages

screen, you will need to enter your password to access the Message list.

The screen that appears depends on your system configuration.

If you do not have voicemail distribution enabled or access to a Group Mailbox, the

Messages screen appears.

If you have enabled voicemail distribution (see “Voicemail Distribution” on page 137),

the Leave New Message or Listen screen appears.

 Press to create a message to send to a voicemail distribution list. See

“Sending a New Message to a Distribution List” on page 83.

 Press to view the Mailbox list (if you have Group Mailboxes) or voicemail

messages.

If your system administrator has assigned a Group Mailbox to you, a list of your
Personal Mailbox and Group Mailboxes appears.

a. If necessary, press

 or  to highlight the desired Mailbox.

b. Press SELECT. The Messages screen appears.

2. Press

 or  until you see the desired Messages entry.

3. Press CANCEL to exit the Messages screen.

Voicemail 78

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Mes sages 1/10
Graham Bell Jul 19
232-555-0176 1:18p

Pla y DelMsg Callback

!

Play

Graham Bell

05:10

Pause Delet e

!

Jul 19 1:18p

Pause

Delete

PlayAll

PlayAll

Pause

Message Playback

You can play either a single message or all of the voicemail messages in a mailbox.

To play a single message:

1. On the Messages screen, press  or  until the desired entry is on the screen.

2. Press . The ! icon appears on messages that are being played for the first
time.

During message playback, you can press:

 to pause message playback.

 to delete the message. If there are more messages, the next message

is displayed.

  or  to skip back or forward by 8 seconds.
  or  to skip to the previous (newer) or next (older) message.

To play all messages:

1. On the Messages screen, press  or  to display the soft key.

2. To play all messages, press .

The system starts with the oldest and ends with the most recent. There is a short
beep between messages. The ! icon appears on messages that are being played for
the first time. During message playback, you can press:

 to pause message playback.
  or  to skip back or forward by 8 seconds.
  or  to skip to the previous or next message.

 CANCEL to stop playback and return to the Messages list.

If all messages play without interruption, you return to the Messages screen with

the last played message on the screen.

Voicemail 79

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Callback

Call Back
Graham Bell

232-555-0176

Cal l Stor e

Call

Store

Calling the Messenger

You can call back the person who left the message.

To call back the person who left the message:

1. On the Messages screen, press  or  until the desired entry is on the screen.

2. Press . The Call Back screen appears.

 Press  or  to view the dialing options.

 Press to dial the number.

 Press to store the entry in your Personal Directory.

 Press CANCEL to return to the Messages list.

Voicemail 80

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FwdMsg

FwdMsg

VMList

Forward message to:
Linda Mille r - 200

Intr o Send

DistrList

Forward message to:
Sale s

Intr o Send

MBList

Forward message to:
Administration

Intr o Send

Intro

Forwarding a Message

You can forward a message to an extension or extensions, a voicemail distribution list (if
enabled), or a Group Mailbox (if enabled). You can also record a message and forward it
to a distribution list.

 “Forwarding a Voicemail Message” below.

 “Recording an Introduction to Send with a Forwarded Message” on page 82.

Forwarding a Voicemail Message

You have several options for forwarding a message, depending on how your system has
been set up.

To forward a voicemail message:

1. In the Messages list, press  or  until the desired entry is on the screen.

2. Press

 or  to display the soft key.

3. Press to begin the forwarding process. A selection screen appears.

4. Select a Forward Destination:

 Press to display the Voicemail List. Press  or  to highlight the

desired extension and press SELECT. The Forward Message screen appears.

 If you have enabled voicemail distribution, you can press to display

voicemail distribution lists. Press

 or  to highlight the desired Distribution

List and press SELECT. The Forward Message screen appears.

 If your system has Group Mailboxes, you can press to display the Group

Mailbox list. Press
The Forward Message screen appears.

5. Optional: Press to record an introductory message. See “Recording an

Introduction to Send with a Forwarded Message” on page 82.

Voicemail 81

 or  to highlight the desired Mailbox and press SELECT.

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Send

SendIntr o

Forwa rd messa ge to:
Amy Lee - 203

Mess age Forw arded.

Intro

Intro

Record

Stop

Stop

Play

Delete

Done

Forward message to:
Linda Mille r - 200
[Msg Intro Attached]

Intr o Send

Send

6. Press to forward the message.

The Message Forwarded screen appears.

The forwarded message appears in the recipient’s Messages list.

Recording an Introduction to Send with a Forwarded Message

You can record an audio introduction to send with a forwarded message. To begin
recording the introduction, press while forwarding a message.

To record a message introduction:

1. Press after selecting the destination for a forwarded message. The 

Play/Rec: Intro screen appears.

2. Press to begin recording. The soft key changes to .

3. When finished recording, press . The message review screen appears.

 Reaching the 30-second limit automatically stops recording.

 You can or the announcement.

4. Press to display the Forward Message screen.
[Msg Intro Attached] appears on the screen.

5. Press to forward the message with the introduction message attached.

Voicemail 82

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Do you w ant to leave a ne w
message or listen to your
messages?

Lv Msg Listen

LvMsg

Distribution List

Accounts

Sale s
Warehou s e

Record

Stop

Stop

Play

Delete

Send

Sending a New Message to a Distribution List

If you have enabled voicemail distribution and created at least one distribution list, you
can record a new message and send it to a distribution list. To create a distribution list,
see “Voicemail Distribution” on page 137.

To record and send a new message:

1. Call Appearance mode — Press MENU, then 1, then 4.

Line Appearance mode — Press MENU, then 1, then 3.

With voicemail distribution enabled, the Leave New Message or Listen screen

appears.

2. Press . The Distribution List screen appears.

3. Press

 or  to highlight the desired distribution list.

4. Press SELECT. The Play/Rec Message screen appears.

5. Press to begin recording. The soft key changes to .

6. When finished recording, press . The Message Recorded screen appears.

 Reaching the 120-second limit automatically stops recording.

 You can or the message.

7. Press to forward the message to the selected distribution list.

Voicemail 83

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DelMsg

DelAll

Mes sages 1/9
David Carter Jul 19
443-555-0625

11:07a

DelAll

DelAll

Are you sure you want to
delete all messages?

Yes No

Yes

Deleting Messages

You can delete a single message or all messages from the Messages screen. You can

also delete a single message during message playback, as described in “Message

Playback” on page 79.

To delete a single message or all messages:

1. On the Messages screen, press  or  until the desired entry is on the screen.

2. Press to delete the message.

The system deletes the message and displays call information for the next message.

OR

To delete all messages:

a. Press

 or  to display the soft key.

b. Press .

The confirmation screen appears.

c. Press to confirm.

All messages are deleted, whether they are new (unheard) or not.

Voicemail 84

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

ClrNew

Mes sages 1/10
Graham Bell

Jul 19

232-555-0176

1:18p

Fw dMs g Pl ay A l l ClrNew

!

ClrNew

MrkNew

ClrNew

MrkNew

New Message Status Indications

You can add a new message indication ( ) or delete the new message indication
from a message. The new message indication disappears after you play a message, but
you can mark a message as “new” or “old” at any time.

To clear and restore new Message indications:

1. On the Messages screen, press  or  until the desired entry is on the screen.

2. Press

 or  to display the soft key.

3. Press to clear the new message indication.

The soft key replaces .

4. If desired, press to restore the icon for a selected message, marking
the message as new again.

Voicemail 85

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Accessing Your Voicemail Remotely

Remote access allows you to listen to Personal Messages or change the recorded
greeting when you are away from your Deskset. Follow the voice prompts and press the
appropriate dial-pad keys to navigate through the system. The voice prompts in a menu
list are repeated three times with a 5-second pause between. After three times with no
action, the voice says “Goodbye” and the remote call is disconnected.

Listening to the time/date stamp information of a message does not count as listening
to the message. If you access the voicemail through remote access and skip to another
message while the time or date is playing, the message is still considered new.

You may be able to access certain Group Mailboxes if they have “virtual” extension
numbers assigned to them. Ask your system administrator for more information. To
access a Group Mailbox with a virtual extension number, follow the steps below.

When the system is in Line Appearance mode, you can access your voicemail
remotely only if you can reach your extension from an outside line. The Call
Forward–No Answer destination for the outside line must be set to Auto
Attendant or to your extension. For more information, see your system
administrator.

To access voicemail remotely:

1. Dial your company phone number.

2. After the call is answered, enter your extension number.

3. Immediately press the star twice (
followed by the pound sign.”

4. Enter your password (if you have created one), then enter pound (#) to access the
voice prompt menu.

Even if you have not created a password, you must still enter the pound (#).

You need to get to your Personal Mailbox to access your messages remotely. If
Call Forward All or Call Forward–No Answer is on and set to an extension or an
out s ide li ne, or if Aut o Answe r is on , remote access to voicemail is not supported
as calls do not access your mailbox.

If your mailbox is full, your voicemail greeting does not play. Instead you hear
“Voicemail is full” before being disconnected. To access your voicemail when
your mailbox is full, quickly press the star key twice (
is full” announcement begins.

). You will hear, “Enter your access code,

* *

) just as the “Voicemail

* *

Voicemail 86

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To access voicemail remotely – listen to messages:

Once you have accessed the system, the Main Menu plays. From this menu you can listen
to old or new messages as shown in Figure 28. You have the following options:

 To listen to new messages, press 1.

 To listen to old messages, press 2.

 To change voicemail options, press 8.

Once you press 1 or 2, and the messages start playing, you have the following options:

 To stop message playback and replay options, press 5.

 To delete the current message, press 3.

 To repeat the previous message, press 4.

 To skip this message, press 6.

 To jump back 8 seconds, press 7.

 To jump forward 8 seconds, press 9.

 To return to the previous menu, press star

Figure 28. Remote Voicemail Access

.

*

Voicemail 87

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

To access voicemail remotely – voicemail greeting setup:

1. To set up the voicemail greeting, access the system and press 8. As illustrated in the
flow diagram in Figure 29, you have the following options:

 To record a primary greeting, press 1.

 To record an alternate greeting, press 2.

 To choose the Primary or Alternate greeting, press 7.

2. Begin recording after the tone.

3. To end the recording, press 5.

4. Select one of the following options:

 To review the recording, press 1.

 To record over the greeting, press 3.

 To accept the greeting, press 9.

Voicemail 88

Figure 29. Remote Voicemail Greeting Setup

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

C HAPTER

8

C

ALL

L

OG

The Call Log provides available name and number information for the last 50 calls
received. The newest entries replace the oldest.

 “Using the Call Log” on page 90

 “Managing Missed Calls” on page 91

 “Deleting Call Log Entries” on page 94.

You can view the Call Log by pressing MENU, then 1, and then 8 (Call Appearance mode)
or MENU, then 1, and then 6 (Line Appearance mode) from the Idle screen.

This system has a caller ID feature that works with the caller identification
service offered through your telephone service provider. There is a fee for this
service, and it might not be available in all areas. This telephone can provide
information only if both you and the caller are in areas offering caller
identification service, and if both telephone service providers use compatible
equipment.

Call Log 89

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1

2

3

4

PlayMsg

Delete

CallBack

Store

ClrNew

DelAll

Using the Call Log

The Call Log soft keys, as shown in Figure 30 and described in Table 17, are available
whenever the Call Log has at least one entry.

Figure 30. Call Log Functions

1. Name and number The Ring Group name can also appear here.

2. NEW Indicates call was not answered and has not

been reviewed.

3. Voicemail message available for
playback.

Exclamation mark (!) indicates message is new.
A Ring Group or Call Queue icon can also appear

here. The voicemail icon replaces other icons
when both would apply.

4. Current Call Log entry number/

50/50 maximum.

total number of entries

Table 17. Call Log Soft keys

Key Description Key Description

Plays message. Appears only

Deletes the entry.

when there is a message.

Dials the entry. Stores number in your

Personal list.

Clears [NEW] indication from

Deletes all entries.

the displayed entry.

The voicemail message icon appears in call entries where the caller left a message.
The icon remains until you delete the message. An ! icon indicates the message is new.

If your company has caller ID, the caller information appears. If the caller ID information

is absent because it is unavailable, UNKNOWN NAME and UNKNOWN NUMBER
appear. If the caller chooses not to send the information, PRIVATE NAME and PRIVATE
NUMBER appear.

Call Log 90

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11:15a Oct 20 1/35
Graham Bell
232-555-0176 [NEW]

!

Pla y Ms g De let e Callback

CallBack

Cal l Stor e

Call Back
Ange la Martin
732-555-7318

Call

Delete

To access the Call Log list:

1. Call Appearance mode — Press MENU, then 1, and then 8.

Line Appearance mode — Press MENU, then 1, and then 6.

The most recent Call Log entry appears.

2. Press

 or  until the desired entry is on the screen.

3. Press CANCEL to exit the Call Log.

Managing Missed Calls

All incoming calls are recorded in the Call Log unless Call Forward All is on and calls are
forwarded to another extension or external phone number (Call Appearance mode only).
Unanswered calls that have not been reviewed are indicated by [NEW].

To review and make calls from the Call Log:

1. On the Call Log screen, press  or  to see the desired entry.

 Press to access dialing options before calling a number and to dial the

displayed number. The Call Back screen appears.

 Press to dial the on-screen number.

 Call Log entries may not be in the proper format for dialing. In some areas,

you need to remove the area code or add or remove a 1. Press
view the dialing options. The following dialing options are available:

 or  to

 nnn-nnnn (7 digits)

 1-nnn-nnnn (8 digits)

 nnn-nnn-nnnn (10 digits)

 1-nnn-nnn-nnnn (11 digits).

 Press to delete the displayed entry.

2. Press CANCEL to exit the Call Log.

Call Log 91

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PlayMsg

Graham Bell

05:10

Pause Delet e

!

Jul 19 1:18p

PlayMsg

Listening to Voicemail From the Call Log

If the caller left a message, you can play the message from the Call Log.

To play a message from the Call Log:

1. On the Call Log screen, press  or  until the desired entry is on the screen.

2. Press . The message playback screen appears.

only appears if the call has an associated voicemail.

If necessary, use the dial pad to enter your password and press SELECT.

3. Press Delete while the message is playing to delete the voice message. There is a

slight delay until the message indicators change.

4. When the message playback completes, the Call Log appears.

5. Press CANCEL to exit the Call Log.

Call Log 92

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Store

Store

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Storing Call Log Entries

To store a Call Log entry into your Personal list:

1. From the desired Call Log entry, press  or  to display the soft key.

2. Press to store the entry in your Personal list. The store personal entry
screen appears.

The caller information fills in the First Name and Number fields.

3. Fill in the Last Name field, if desired. To create the Last Name or to edit any field,

use

 or  and the dial pad. See “Dial-Pad Entry” on page 21.

When entering a phone number, you must add a 9 or whatever digit, if any,
that must be dialed first to indicate this is an external call. Enter 1 if it is a
long-distance number.

The system does not check for duplicate entries.

4. Press to store the entry and return to the Call Log.

5. Press CANCEL to exit the Call Log.

Call Log 93

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

Delete

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Deleting Call Log Entries

You can delete a single Call Log entry, or all Call Log entries.

To delete Call Log entries:

1. From a Call Log entry, press . The displayed entry is removed from the list
and the next entry appears.

OR

To delete all Call Log entries, press

a. Press .

The confirmation screen appears.

b. Press to confirm.

2. Press CANCEL to exit the Call Log.

 or  to display the soft key.

Call Log 94

Synapse SB67020/SB67025 Deskset User’s Guide Back to Contents

C HAPTER

9

P

AGING

Paging allows you to broadcast what you say to more than one ext ension. If your system
administrator has set up Paging Zones, you can page all extensions or a zone.

If your Synapse system includes an optional overhead paging (OHP) system, you may be
able to page through loudspeakers. If the OHP is a single-zone paging system, it is

included when you page All Extensions. The single-zone OHP may also be included in

an individual Paging Zone. If the OHP is a multi-zone paging system, it is not included

when you page All Extensions. However, it appears as Overhead Page as the last entry
in the Paging Zones list.

Paging 95

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Page

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Sending a Page

You can start sending a page from the Paging Zones screen. If your system

administrator has set up Paging Zones, you can page all extensions or a zone.

To send a page:

1. Lift the handset or press SPEAKER, and then press .

OR

Call Appearance mode — Press MENU, then 1, and then 3.

Line Appearance mode — Press MENU, then 1, and then 2.

The Paging Zones screen appears. The screen shows the page options available to

your Deskset.

2. Highlight All Extensions or a Paging Zone.

3. Press SELECT. The system emits a short paging tone and the Page screen appears.

OR

Press CANCEL to return to the idle screen.

4. Speak into the speakerphone or pick up the handset to speak.

5. When finished, press or CANCEL, hang up the handset, or press SPEAKER.
The Idle screen appears.

At the extensions being paged:

 Desksets involved in active calls, listening to a message, or playing or recording

a name or greeting do not receive pages.

 The PAGE programmable feature key (key #4 by default) flashes.

 Press the VOL+ or VOL– keys to adjust the volume. This volume setting affects

current and future incoming pages only.

 Lifting the handset interrupts the page. The PAGE key continues to flash.

Paging 96

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Page

EndPage

Single-Zone Overhead Paging

If your Synapse system includes an optional single-zone overhead paging (OHP) system,
your system administrator may have set up an overhead paging option in the Paging
Zones list. You might be able to page a meeting room or a warehouse, for example. The

OHP speakers are included when you page All Extensions, and they may be included in

other Paging Zones.

To page using a single-zone overhead paging system:

1. Lift the handset or press SPEAKER, and then press .

OR

Call Appearance mode — Press MENU, then 1, and then 3.

Line Appearance mode — Press MENU, then 1, and then 2.

The Paging Zones screen appears.

2. Highlight the appropriate zone.

3. Press SELECT. The system displays the Page screen.

4. Wait for feedback from your paging system, then speak into the speakerphone or
pick up the corded handset to speak.

5. When finished, press , hang up the handset, or press SPEAKER. The Idle
screen appears.

Paging 97

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Page

EndPage

Multi-Zone Overhead Paging

If your Synapse system includes an optional multi-zone overhead paging (OHP) system,

you have an Overhead Paging option in the Paging Zones list.

To page using an optional multi-zone overhead paging system:

1. Lift the handset or press SPEAKER, and then press .

OR

Call Appearance mode — Press MENU, then 1, and then 3.

Line Appearance mode — Press MENU, then 1, and then 2.

The Paging Zones screen appears.

2. Highlight Overhead Paging.

3. Press SELECT.

4. If more than one multi-zone OHP system is available, highlight the Analog Terminal
Adapter (ATA) to which the desired OHP system is connected, and then press
SELECT. For more information, see your system administrator. See also “Synapse

System Overview” on page 9.

5. The multi-zone Overhead Page screen appears. If necessary, enter the desired

overhead Paging Zone number.

6. Wait for feedback from your paging system, then speak into the speakerphone or
pick up the corded handset to speak.

7. When finished, press , hang up the handset, or press SPEAKER. The Idle
screen appears.

Paging 98

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C HAPTER

10

D

ESKSET

S

ETTINGS

You or your system administrator can use the following Deskset menus and features to
customize your Deskset:

 “Deskset Menu” on page 100

 “Features” on page 101

 “User Settings” on page 103

 “Setting and Changing Your Password” on page 119

 “Admin Settings” on page 125

 “Deskset Information” on page 126

 “Auto-Attendant Settings” on page 127

 “Using Do Not Disturb (DND)” on page 128.

Deskset Settings 99

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Deskset Menu

You can use the Deskset menus to set up many Deskset features. Access the Menu by
pressing MENU, and then select options by highlighting an item and pressing SELECT, or

by pressing the dial-pad key with that option number.

To access the Deskset setup menus:

1. Press MENU. The Deskset Menu appears.

 Press 1 on the dial pad to display the Features menu. These features are

discussed throughout this User’s Guide. See “Features” on page 101 for
appropriate links.

 Press 2 to display the User Settings menu. See “User Settings” on page 103 for

further instructions.

 Press 3 to display the Admin Settings menu. See “Admin Settings” on

page 125.

 Press 4 to display the Deskset Information screen. See “Deskset Information”

on page 126 for further instructions.

 If your system administrator has set your extension as an Auto Attendant

Manager, the menu has an additional item. Press 5 to change the Auto
Attendant settings. See “Auto-Attendant Settings” on page 127 for further

instructions.

Deskset Settings 100