AT&T SB35031 User Manual

© 2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Syn248® is a registered trademark of Advanced American Telephones. Issue 1.0 09/13

AT&T SB35031 Deskset

®

User’s Guide

Syn248 SB35031 Deskset User’s Guide

Preface ..............................................................................................................5

Additional Documentation .................................................................................................................................5

Topic Navigation ..................................................................................................................................................... 6

Text Conventions....................................................................................................................................................6

Overview...........................................................................................................7

Syn248 System Overview...................................................................................................................................8

Deskset Description...............................................................................................................................................9

Deskset Hard Keys............................................................................................................................. 10

Deskset Idle Screen........................................................................................................................... 11

Setting Your Password...................................................................................................................................... 12

Deskset Soft Keys................................................................................................................................................ 13

Deskset Status Indicators................................................................................................................................ 14

Call Indicators ....................................................................................................................................................... 15

Call Status Icons................................................................................................................................. 16

Call Status LEDs.................................................................................................................................. 16

Deskset Dial-Pad Entry..................................................................................................................................... 17

Using the Speakerphone.................................................................................................................................. 18

Using Help Screens............................................................................................................................................. 18

C

ONTENTS

Outgoing Calls...............................................................................................19

Active Call Screen............................................................................................................................................... 20

Predialing................................................................................................................................................................. 21

Live Dialing ............................................................................................................................................................. 22

Making a Call from a List................................................................................................................................. 23

Making an Intercom Call.................................................................................................................................. 24

Making Calls with the Optional DECT Cordless Headset ................................................................ 25

Incoming Calls ...............................................................................................26

Incoming Call Screen......................................................................................................................................... 27

Incoming Call Indication .................................................................................................................................. 27

Answering a Call.................................................................................................................................................. 28

Ignoring a Call....................................................................................................................................................... 29

Intercom Auto Answering ............................................................................................................................... 30

Call Forward–No Answer................................................................................................................................. 31

About the Auto Attendant .............................................................................................................................. 31

Caller Options ...................................................................................................................................... 31

2

Syn248 SB35031 Deskset User’s Guide

Call Management ..........................................................................................32

Call Management................................................................................................................................................. 33

Putting a Call on Hold ...................................................................................................................................... 34

Transferring a Call............................................................................................................................................... 35

Making a Conference Call............................................................................................................................... 37

Putting a Conference on Hold.....................................................................................................38

Ending a Conference ........................................................................................................................ 39

Call Management Using a Headset ............................................................................................................ 40

Accessing Items in Lists ..............................................................................41

About the Extension List.................................................................................................................................. 42

Accessing the Extension List ........................................................................................................ 43

Accessing the Quick-Dial List........................................................................................................................ 44

Editing Quick Dial Entries............................................................................................................... 45

About the Redial List......................................................................................................................................... 46

Accessing the Redial List ............................................................................................................... 47

Deleting Redial Entries .................................................................................................................... 48

Searching the Directory or Extension Lists ............................................................................................ 49

Accessing the Held Calls List ........................................................................................................................ 50

Directory .........................................................................................................51

Using the Directory............................................................................................................................................. 52

Viewing Directory Entries ................................................................................................................................ 53

Creating a New Personal List Entry ........................................................................................................... 55

Editing a Personal List Entry.......................................................................................................................... 56

Storing Directory Entries from the Call Log or Redial List............................................................. 57

Deleting a Personal List Entry ...................................................................................................................... 58

Sorting Directory Entries.................................................................................................................................. 58

Voicemail ........................................................................................................59

Voicemail Overview ............................................................................................................................................ 60

Selecting Your Voicemail Greeting............................................................................................................. 62

Recording a Greeting ........................................................................................................................................ 63

Accessing Your Messages ............................................................................................................................... 64

Deleting Messages.............................................................................................................................................. 67

New Message Status Indications (! Icons)............................................................................................... 68

Accessing Your Voicemail Remotely.......................................................................................................... 69

Call Log ...........................................................................................................72

Using the Call Log .............................................................................................................................................. 73

Reviewing the Call Log List............................................................................................................................ 75

Listening to Voicemail From the Call Log.............................................................................. 76

Storing Call Log Entries.................................................................................................................................... 77

Deleting Call Log Entries................................................................................................................................. 78

Paging..............................................................................................................79

Sending a Page..................................................................................................................................................... 80

3

Syn248 SB35031 Deskset User’s Guide

Deskset Settings ...........................................................................................81

Deskset Menu........................................................................................................................................................ 82

Deskset Settings .................................................................................................................................................. 83

Display ..................................................................................................................................................... 84

Sounds ..................................................................................................................................................... 84

Preferred Audio................................................................................................................................... 85

User Settings.......................................................................................................................................................... 86

Intercom Auto Answer..................................................................................................................... 88

Voicemail Memory.............................................................................................................................. 89

Name Recording ................................................................................................................................. 90

Registering an Optional Cordless Headset ........................................................................... 92

Deregistering a Cordless Headset ............................................................................................. 93

Cordless Accessory Registration and Deregistration Time-Out.................................. 94

Setting and Changing Your Password ..................................................................................... 95

Admin Settings...................................................................................................................................................... 96

Deskset Information........................................................................................................................................... 97

Auto-Attendant Settings.................................................................................................................................. 98

Using Do Not Disturb (DND) .......................................................................................................................... 99

Web Interface ............................................................................................. 100

Accessing the Web User Interface (WebUI).........................................................................................101

Error Handling....................................................................................................................................102

Basic Settings......................................................................................................................................................103

Personal Directory ............................................................................................................................................104

Quick-Dial Keys ..................................................................................................................................................106

Help ..........................................................................................................................................................................107

Troubleshooting ......................................................................................... 108

Common Troubleshooting Procedures...................................................................................................109

Display Messages...............................................................................................................................................111

Calls Generally....................................................................................................................................................113

Incoming Calls.....................................................................................................................................................116

Outgoing Calls ....................................................................................................................................................118

Voicemail ...............................................................................................................................................................119

Other Deskset Features..................................................................................................................................121

WebUI......................................................................................................................................................................122

PC/Deskset Interaction ..................................................................................................................................123

Cordless Headset...............................................................................................................................................124

Appendixes.................................................................................................. 128

Appendix A: Deskset Soft Keys...................................................................................................................128

Appendix B: Technical Specifications......................................................................................................130

Appendix C: Maintenance..............................................................................................................................131

Appendix D: Important Safety Instructions...........................................................................................132

Appendix E: GPL License Information .....................................................................................................133

Glossary ....................................................................................................... 134

4

Syn248 SB35031 Deskset User’s Guide Back to Contents

P

REFACE

This User’s Guide provides instructions for using your Syn248 SB35031 telephone with
firmware version 1.3.1 or newer, and its optional accessories. See page 97 for
instructions on checking the firmware version on the Deskset. Although the Quick Start
Guides also include information on using the devices, this guide has information on
setting up the devices and more complete information on feature usage.

Before using this AT&T product, please read “Appendix D: Important Safety Instructions”

on page 132. Please thoroughly read this user’s guide for all the feature operations and

troubleshooting information necessary to operate your new AT&T product.

For customer service or product information, contact the person who installed

your system. If your installer is unavailable, visit our web site at

smbtelephones.att.com or call 1 [phone]. In Canada,

dial

1 [phone].

Additional Documentation

Downloadable copies of all Syn248 documents, including user’s guides, the
Installation and Configuration guide and Quick Start Guides, are available at

smbtelephones.att.com/product-support/product-documentation

.

Preface 5

Syn248 SB35031 Deskset User’s Guide Back to Contents

DND

Notes provide important information
about a feature or procedure.

A caution means that loss of data or
unintended circumstances may result.

Topic Navigation

This Syn248 SB35031 Deskset User’s Guide features easy navigation between topics and
the ability to return to your original topic.

Text in blue indicates a link to another page in the document.

indicates a hyperlink to an external web site.

You can also click the arrows at the bottom of the page to move around this document.

Go back to the last page viewed.

Go to the previous page.

Go to the next page.

Bold text in blue

Text Conventions

Table 1 lists text formats and describes how they are used in this guide.

Table 1. Description of Text Conventions

Text Format Description

Screen Identifies text that appears on a device screen or

a WebUI page in a title, menu, or prompt.

HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.

Identifies a soft key.

Example of a Note.

Example of a Caution.

Preface 6

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

1

O

VERVIEW

The Syn248® Business Phone System from AT&T is for businesses that need up to 24
extensions. This system is scalable from 1 to 8 outside lines, so as your business grows,
your phone system can too. The Syn248 Business Phone System provides simplicity
without sacrifice — it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.

The SB35031 Deskset has a large screen and a built-in DECT 6.0 radio to host an optional
cordless headset. This User’s Guide describes how to register and use a compatible AT&T
DECT cordless headset with the SB35031 Deskset. See “Registering an Optional Cordless

Headset” on page 92.

This chapter introduces the SB35031 Deskset and provides an overview of the Syn248
system and the external features of the Deskset.

 “Syn248 System Overview” on page 8

 “Deskset Description” on page 9

 “Setting Your Password” on page 12

 “Using the Speakerphone” on page 18

 “Using Help Screens” on page 18.

Overview 7

Syn248 SB35031 Deskset User’s Guide Back to Contents

blue lines = telephone

red lines = Ethernet

orange lines = audio

Syn248 System Overview

Your Deskset is part of the Syn248 system. Syn248 differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a
distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample
system.

Figure 1. Sample Syn248 System

Overview 8

Syn248 SB35031 Deskset User’s Guide Back to Contents

Quick

Dial

FwdVMAnswer Ignore

12:30PM Thu Feb 25 2010

Mary Williams 305-555-0134 0:02

Graham Bell 9-1-800-222-3111 0:13

ABC Account... 503-555-0194 5:32

1

2

3

4

5

6

7

8

Deskset Description

The key external features of the Deskset are shown in Figure 2 and described in Table 2.

Table 2 Deskset External Features

1. Liquid Crystal Display (LCD) Provides controls and information for using the

2. Soft Keys Four keys that produce different actions, depending

3. Corded Handset Connects to handset jack on left side.

4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on

5. Navigation Key Moves the cursor up/down/left/right on the display.

6. Quick Dial Key Provides easy access to frequently dialed numbers.

7. Line Keys Five keys that access active calls and held calls.

8. New Message Indicator Illuminates when you have new messages.

Figure 2. Deskset External Features

Deskset.

on the LCD labels.

page 10.

Overview 9

Syn248 SB35031 Deskset User’s Guide Back to Contents

1

2

3

4

5 6 7 8

9

10

11

1213

14

Deskset Hard Keys

The hard keys include the standard telephone dial-pad keys and the function keys shown
in Figure 3 and defined in Table 3.

.

Figure 3. Deskset Function Keys

Table 3 Deskset Function Keys

1. MENU Accesses the Deskset menu.

2. DIRECTORY Accesses the Directory.

3. CALL LOG Accesses the incoming call log.

4. MESSAGES Accesses your voice messages.

5. HELP Displays the Help menu.

6. REDIAL Accesses the Redial list.

7. HOLD Puts current active call on hold. Allows access to other calls and

features while maintaining call connection.

8. SPEAKER During a call, switches voice to and from the speakerphone. Can be

used to answer or start a call, or to hang up.

9. MUTE Mutes the microphone. When on, the other party cannot hear you.

Does not mute the optional cordless headset.

10. VOL+/VOL– Increases or decreases the ringer and voice volume.

11. HEADSET Routes audio to a headset, if a headset is connected or registered.

Can be used to go off hook.

12. CANCEL

13. SELECT

14. Navigation Moves the cursor up (), down (), left (), right () on the display.

Overview 10

Cancels the most recent operation and returns to previous function.

Usually selects a highlighted option. Dials highlighted phone numbers.

Syn248 SB35031 Deskset User’s Guide Back to Contents

Quick

Dial

ExtListDNDHoldList Page

12:30PM Thu Feb 25 2010

1

2

3

4

5

6

8

9

7

Deskset Idle Screen

Figure 4 identifies the basic elements of the Idle screen. Table 4 describes the call
functions displayed on the Idle Screen. The Idle screen appears when the system is first
turned on and when there is no call activity. The display is backlit when you are using it,
but the backlight turns off 30 seconds after the most recent button press.

Figure 4. Idle Screen

Table 4 Idle Screen

1. Time and Date

2. Extension Number and
Name

Your extension number and name appear on the Idle
screen.

3. New Messages Press SELECT to view the list of new voice messages.

4. Help Help messages appear in this area, depending on

Deskset activity.

5. Soft Key Labels See “Deskset Soft Keys” on page 13.

6. Quick Dial When the nearby key is pressed, the line icons or line

names change to display up to six quick-dial numbers.

7. Intercom Icon Indicates the Intercom line for internal calls.

8. Call Status Icons Show whether there is an active, conference, or held

call, or whether there is a line available for making a call.
Your system administrator can enter line names that
replace these Idle screen icons.

9. Status Indicators Status indicators appear in this space. See “Deskset

Status Indicators” on page 14.

Each phone line connected to your system corresponds to a Line key on the Deskset as
shown in Figure 2 on page 9. The Syn248 system can have up to 8 lines connected. The
system administrator can configure your Deskset with up to four lines on which you can
make and receive external calls. One key is reserved for “Intercom” calls to other Syn248
Deskset extensions.

Overview 11

Syn248 SB35031 Deskset User’s Guide Back to Contents

Other Desksets in the system share these lines and display the line status. In general,
incoming calls on a line ring at all Desksets that share that line. However, your system
administrator can set your Deskset to ignore calls on a selected line. Your Deskset will
not ring for calls on the ignored line, but you can still view call activity for that line. The
Line key LED indicates whether a line is ringing, busy, or on hold.

The Line keys are used for receiving and making calls to external numbers. To call
another extension in your office, you must use an Intercom key. By default, the Intercom
key is the fifth key, but your system administrator can configure additional Intercom keys.

Setting Your Password

You can protect your Deskset by setting a password that prevents other users from
accessing your User Settings and messages. If you create a password, you will need to
enter it before accessing User Settings, messages, and the WebUI.

For more information, see “Setting and Changing Your Password” on page 95.

Overview 12

Syn248 SB35031 Deskset User’s Guide Back to Contents

Quick

Dial

ExtListDNDHoldList Page

12:30PM Thu Feb 25 2010

HoldList

Page

DND

ExtList

Deskset Soft Keys

The Deskset provides soft keys as illustrated in Figure 5. The soft key labels change
according to the current task. For example, if you are holding a call, the key labels
displayed are different from those displayed if you are making a call. See “Appendix A:

Deskset Soft Keys” on page 128 for an alphabetical list of the labels that appear above

the soft keys.

Table 5 describes the Deskset Idle screen soft keys, as shown in Figure 5.

Figure 5. Deskset Idle Screen

Table 5 Idle Screen Soft Keys

Key Description Key Description

Accesses Held Calls list. Pages internal extensions.

Turns Do Not Disturb on or off. Accesses Extension list.

Overview 13

Syn248 SB35031 Deskset User’s Guide Back to Contents

Quick

Dial

ExtListDNDHoldList Page

12:30PM Thu Feb 25 2010

DND ON

DND ON

ANS ON

VM Full

< 5 Min

Deskset Status Indicators

Status indicators appear in the upper right-hand corner of the Deskset display, as shown
in Figure 6.

Figure 6. Example of DND On

Status messages include:

Do Not Disturb is on.

Intercom Auto Answer is on. See “Intercom Auto Answering” on

page 30.

Voicemail memory is full.

Less than five minutes of voicemail recording time is available.

Ringer volume set to zero. The ringer is silent.

The silent ringer and the voicemail indicators alternate with each other and the

other status indications. When Do Not Disturb is on, there is no indication for

Auto Answer.

Overview 14

Syn248 SB35031 Deskset User’s Guide Back to Contents

Quick

Dial

Answer Ignore

12:30PM Thu Feb 25 2010

Mary Williams 305-555-0134 0:02

Graham Bell 232-555-0176 0:13

Charlie John... 503-555-0194 5:32

Line 2

Call Information

Line Keys

Intercom Key

Line Key LED

Call Status Icons

Timer

Displays the duration of
the current call status,
such as how long the call
has been held.

Call Indicators

The Line keys, as shown in Figure 7, allow you to manage your calls. The Deskset presents
call status information next to the Line keys at the side of the display. When there is an
incoming call, the Line key LED flashes. Icons on the screen identify the status of each
call. When there are several lines active, press Line keys to access calls. The soft keys
change accordingly. See “Call Status Icons” on page 16 for a complete description of the
available icons.

Figure 7. Sample Active Call Screen

Overview 15

Syn248 SB35031 Deskset User’s Guide Back to Contents

Call Status Icons

Table 6 shows and describes the call status icons.

Table 6 Deskset Call Status Icons

Icon Status Icon Status

Call Status LEDs

Available

Indicates an available line (if the
system administrator has not
named your lines).

Intercom

Indicates an available Intercom
line for internal calls.

Off Hook

Indicates that you have lifted the
corded handset, pressed SPEAKER
or HEADSET, or you are on a
phone call.

On Hold

Indicates you have put the call on
hold.

Conference

Indicates a conference call.

Incoming Call

Indicates an incoming call
when there are no other calls.

Ringing

Indicates an incoming call.

Silenced Ring

Indicates an ignored incoming
call.

Conference On Hold

Indicates you have put a
conference call on hold.

The Call Status LED flash patterns indicate call status as described in Table 7. All
Desksets that share lines also display the same LED activity. For example, if someone puts
a call on line 3 on hold, the Line key for line 3 flashes slowly on all the Desksets that
share line 3.

Table 7 Deskset Call Status LED Activity

LED Activity Description

Off No Call

Steady On Active Call

Fast Flash Ringing Call

Slow Flash Held Call

Overview 16

Syn248 SB35031 Deskset User’s Guide Back to Contents

Deskset Dial-Pad Entry

Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6,
and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as
shown in Figure 8.

Figure 8. Dial Pad

Pressing 1 once enters a space; pressing it twice enters a 1.

Pressing a key numbered 2 to 9 enters characters in the following order:

1. Upper-case letters.

2. Key number.

3. Lower-case letters.

For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q,
R, S, 7, p, q, r, s.

For text fields that accept only numbers, pressing a key once enters a number.

You can enter special characters by pressing the # and * keys.

 Press # to cycle through the special characters # & ‘ , – . @ (in that order).
 Press * to cycle through the special characters ! ( ) * + ? (in that order).

Overview 17

Syn248 SB35031 Deskset User’s Guide Back to Contents

HELP

1. Idle Screen Information

3. Directory

2. Voicemail

Use or to scroll then press
SELECT or press 1-9.

Quick

Dial

4. Call Log and Redial List

Exit

5. Making an external call

6. Making an internal call

7. Call Management

Exit

Using the Speakerphone

When the speakerphone is active, the (SPEAKER) key is lit.

To use the speakerphone:

1. To make a call, press . The key lights up and you hear a dial tone. Begin dialing.

2. To end a call, press . The key light goes out.

During an active call, if you are using the corded handset or any corded or cordless
headset, pressing switches audio to the speakerphone.

Using Help Screens

In addition to the brief Help messages at the bottom of each screen, you can view more
Help on the Deskset screen. These are very brief descriptions of how to use some of the
features.

To use the Deskset Help:

1. On the Deskset, press (HELP). The Help menu appears.

2. Press

 or  to highlight the desired feature.

3. Press SELECT.

4. Press to exit the Help.

Overview 18

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

2

O

UTGOING

C

ALLS

The Deskset provides several methods for making a call. You can also use an optional
cordless headset to complete a call that you dialed on the Deskset.

If you are in Idle mode or have calls on hold, you can predial a phone number and then
go off hook to call the number. You can make a call at any time by choosing an off-hook
method, then dialing a number. This is referred to as live dialing. You can also predial or
live dial using phone numbers from lists, such as the Directory, Call Log, Redial, Quick
Dial, and Messages.

You can dial the extension for the system operator by dialing 0 (zero) on an Intercom line.

 “Active Call Screen” on page 20

 “Predialing” on page 21

 “Live Dialing” on page 22

 “Making a Call from a List” on page 23

 “Making an Intercom Call” on page 24

 “Making Calls with the Optional DECT Cordless Headset” on page 25.

Outgoing Calls 19

Syn248 SB35031 Deskset User’s Guide Back to Contents

12:30PM Thu Feb 25 2010

Graham Bell 232-555-0176 2:51

Transfer Conf

Quick

Dial

Flash More 1/2

Transfer

Conf

Flash

More

HoldList

Page

Active Call Screen

The active call screen, as shown in Figure 9, appears while you are on a call.

Figure 9. Active Call Screen

Table 8. Active Call Screen Description

Key Description Key Description

Begins transfer of a call. See

“Transferring a Call” on
page 35.

External calls only —

Simulates a hook flash, which
signals your telephone service
provider to activate a feature.

Displays the Held Calls list. See

“Accessing the Held Calls List”
on page 50

.

1

Begins a conference call. See

“Making a Conference Call” on
page 37.

Moves to the next set of soft
keys.

More 1/2

indicates that

you are on page one of two.

Pages all extensions. See

“Sending a Page” on page 80.

1. For example, hook flash may switch you to another incoming call when you
hear a call-waiting tone, or enable you to create a conference call. These
features may be offered as part of your phone plan. Features that use hook
flash occur at the Central Office (CO) and are separate from any similar func­tions in Syn248.

Outgoing Calls 20

Syn248 SB35031 Deskset User’s Guide Back to Contents

Quick

Dial

12:30PM Thu Feb 25 2010

To call, press a Line Appearance key or
an Intercom key (for internal no.).

PauseCallStore Backspc

232

Store

Backspc

Pause

Call

12:30PM Thu Feb 25 2010

Graham Bell 232-555-0176 2:51

Transfer Conf

Quick

Dial

Flash More 1/2

Predialing

Predial is only available when the Deskset is idle or when all calls are on hold. In Predial
mode, there is no dial tone. You can only predial one phone number at a time. To begin
Predial, press a dial-pad key.

To make a Predial call:

1. Enter an extension number or phone number (for example: 232-555-0176) using the

dial pad. The predial screen appears.

Before you call the number, you can press:

 to store the number in your Personal list.

 to delete the last digit entered.

 to insert a two-second pause into the phone number.

 CANCEL to cancel predial.

2. Lift the corded handset, or press SPEAKER, HEADSET, , or a Line key to go

off hook and call the number.

Outgoing Calls 21

Syn248 SB35031 Deskset User’s Guide Back to Contents

Quick

Dial

12:30PM Thu Feb 25 2010

FlashTransfer Conf

232 0:02

More 1/2

12:30PM Thu Feb 25 2010

Graham Bell 232-555-0176 2:51

Transfer Conf

Quick

Dial

Flash More 1/2

Live Dialing

You can make a call by going off hook, then dialing a phone number.

To dial a live number:

1. Do one of the following to go off hook (to hear the dial tone) from Idle mode:

 Lift the corded handset.

 Press SPEAKER or HEADSET.

 Press an available Line key.

2. Enter the extension number or phone number you want to dial, as shown below.

The active call screen appears.

Outgoing Calls 22

Syn248 SB35031 Deskset User’s Guide Back to Contents

Directory

Graham Bell Personal
232-555-0176

Heather Phillips 732-555-7318
Ian Stevens 604-555-0184
John Lee 503-555-0194
John Smith 249
Karl Anders 204

Call

13/48

LastNme

Quick

Dial

New More 1/3

Use or to scroll or use dial pad
for quick search.

Call

12:30PM Thu Feb 25 2010

Graham Bell 232-555-0176 2:51

Transfer Conf

Quick

Dial

Flash More 1/2

Making a Call from a List

To make a call from a list:

1. Access the desired list entry. For example, press (DIRECTORY). The Directory

screen appears. See “Accessing Items in Lists” on page 41.

2. Press

 or  until you highlight the desired entry.

3. Press or SELECT to dial the highlighted number. The Deskset dials the

number and the active call screen appears.

Phone numbers are dialed as they appear in the lists.

Outgoing Calls 23

Syn248 SB35031 Deskset User’s Guide Back to Contents

12:30PM Thu Feb 25 2010

ExtList Page

Quick

Dial

Line 2

Line 3

Line 4

Line 1

ExtList

Call

12:30PM Thu Feb 25 2010

Graham Bell 219 0:20

Transfer Conf

Quick

Dial

Line 2

Line 3

Line 4

Line 1

More 1/2

Making an Intercom Call

To make an internal (extension-to-extension) call, you must press the INTERCOM key as
shown in Figure 7 on page 15. By default, the fifth key down is the Intercom key, but
your system administrator can configure additional Intercom keys to give you more
Intercom lines.

By default, your Deskset uses an outside line any time you go off hook by lifting the
handset, pressing (SPEAKER), or by some other method. However, your system
administrator can configure your Deskset to use the Intercom line any time you go off
hook.

To make an intercom call:

1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing , or by
some other method.

2. If necessary, press the INTERCOM key, then dial the extension number.

Instead of dialing after pressing the INTERCOM key, you can press ,
highlight the desired extension number, then press or SELECT to dial the
number.

3. When your Intercom call is answered, the active call screen appears.

Outgoing Calls 24

Syn248 SB35031 Deskset User’s Guide Back to Contents

Making Calls with the Optional DECT Cordless Headset

If you have an optional AT&T DECT Cordless Headset registered to your Deskset, then
you can make calls with the headset. Use the Deskset dial pad to dial the number.

To make a call with the Cordless Headset:

1. Remove the headset from its charger and press the ON/OFF button on the headset.
The headset is active when you hear a dial tone.

2. Dial the extension or phone number on the Deskset.

3. Press the headset ON/OFF button to end the call.

OR

1. Predial the extension or phone number on the Deskset.

2. Press the headset ON/OFF button to initiate dialing and transfer the audio to the
headset.

3. Press the headset ON/OFF button to end the call.

Outgoing Calls 25

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

3

I

NCOMING

C

ALLS

When a call comes in, the Deskset rings and the incoming call information appears as
shown in Figure 10 on page 27. The screen displays the caller’s name and number (if
available). If there is more than one incoming call, they are displayed on the screen. You
can answer or ignore each call.

You can also answer calls with the optional DECT Cordless Headset. When you hear the
ring, remove the headset from its charger (if necessary) and press ON/
headset.

The following sections describe handling incoming calls:

 “Incoming Call Screen” on page 27

 “Incoming Call Indication” on page 27

 “Answering a Call” on page 28

 “Ignoring a Call” on page 29

 “Intercom Auto Answering” on page 30

 “About the Auto Attendant” on page 31.

OFF on the

Incoming Calls 26

Syn248 SB35031 Deskset User’s Guide Back to Contents

INCOMING CALL

Graham Bell
232-555-0176

Answer Ignore

Lift receiver, or press Answer, SPEAKER,
HEADSET, or key next to

Incoming Call

Active Call

Press

or lift handset

Answer

12:30PM Thu Feb 25 2010

Graham Bell 232-555-0176 2:51

Transfer Conf

Quick

Dial

Flash More 1/2

Answer

Ignore

Incoming Call Screen

The incoming call and active call screens are shown in Figure 10.

.

Figure 10. Incoming Call and Active Call

.

Table 9. Incoming Call Screen Soft Keys

Key Description

Answers incoming call.

Silences ringer during incoming call.

Incoming Call Indication

When there is an incoming call, the Deskset rings. See “Sounds” on page 84.

Do Not Disturb automatically silences the ringer. See “Using Do Not Disturb

(DND)” on page 99.

If someone at another Deskset answers an outside call, your Deskset returns to Idle
mode.

If your company has caller ID, the incoming call screen displays caller information. If the

caller ID information is absent because it is unavailable, UNKNOWN NAME and

UNKNOWN NUMBER display. If the caller chooses not to send the information,
PRIVATE NAME and PRIVATE NUMBER display.

Incoming Calls 27

Syn248 SB35031 Deskset User’s Guide Back to Contents

Answer

Answer

Ignore

12:30PM Thu Feb 25 2010

Graham Bell 232-555-0176 2:51

Transfer Conf

Quick

Dial

Flash More 1/2

Ignore

Answering a Call

To answer a call:

 Lift the corded handset.

 Press to answer using the Preferred Audio Mode. See “Preferred Audio”

on page 85.

 Press SPEAKER to use the speakerphone.

 Press HEADSET to use a cordless or corded headset. See “Call Management

Using a Headset” on page 40.

 For multiple incoming calls, press or press the corresponding Line key

to answer each call. You can also press to return the highlight to your
active call.

The active call screen appears.

If someone at another Deskset answers the call, your Deskset returns to Idle
mode.

If you are listening to voicemail when a call comes in, press to
redirect the call and allow message playback to continue.

If Intercom Auto Answer is enabled, an Intercom call is automatically
answered after the set time delay. See “Intercom Auto Answering” on

page 30.

Incoming Calls 28

Syn248 SB35031 Deskset User’s Guide Back to Contents

Ignore

Ignore

12:30PM Thu Feb 25 2010

Angela Martin 732-555-7318 0:05

Graham Bell 232-555-0176 3:34

Quick

Dial

Transfer Conf

Ignore

Answer

Ignoring a Call

You can ignore an incoming call by pressing to silence the ringer. The silenced
ringer icon appears, as shown in Figure 11. If you are on an active or held call, after you
press , the highlight moves back to whatever call you were on before the
incoming call.

Figure 11. Ignored Call

 Once a call is ignored:

 The key is no longer available on the incoming call screen.

 The Line key LED continues to flash.

 You can press the flashing Line key to answer the incoming call.

 Going off hook does not answer the call, but starts a new call on the next

available Line.

Your system administrator can set your Deskset to ignore all incoming calls on
selected lines. If your Deskset has one or more lines configured this way, your
Deskset automatically ignores incoming calls on those lines. Your Deskset does
not ring, but you can answer the call by pressing the key or the flashing
Line key.

Incoming Calls 29

Syn248 SB35031 Deskset User’s Guide Back to Contents

ANS ON

ANS ON

DND ON

Quick

Dial

ExtListDNDHoldList Page

12:30PM Thu Feb 25 2010

ANS ON

12:30PM Thu Feb 25 2010

John Smith 232-555-0176 0:01

Transfer Conf

Quick

Dial

More 1/2

Call Answered.

Speak after the tone.

Intercom Auto Answering

You can set your Deskset to answer Intercom calls automatically, without your having to
touch the phone to answer. See “Intercom Auto Answer” on page 88. When you enable
Auto Answer, appears at the top of the Deskset screen, as shown in Figure 12.

does not appear if is active, because Auto Answer is disabled when

Do Not Disturb is on.

Intercom Auto Answering applies only to Deskset-to-Deskset calls. Auto
Answering does not apply to forwarded calls that use your Intercom line(s).

Figure 12. Intercom Auto Answer On

To respond to an Auto Answered call:

In Idle mode, all incoming calls ring for the amount of time specified in the Auto Answer
Delay. See “Intercom Auto Answer” on page 88. After the last ring, a two-second
notification screen appears, and you hear a warning tone. Talk after the tone.

If the Auto Answer Delay is set to zero, you hear no ring. Instead, the Call
Answered screen appears and you hear the warning tone.

If you do not want the Deskset to automatically answer the call, you can press IGNORE
to send the call to the Intercom Call Forward–No Answer target (see “Call Forward–No

Answer” on page 31).

If there are multiple incoming Intercom calls, Auto Answer applies to the first call.

Incoming Calls 30

Syn248 SB35031 Deskset User’s Guide Back to Contents

Call Forward–No Answer

Call Forward–No Answer is a setting that redirects incoming calls. The Syn248 system
has two types of Call Forward–No Answer settings.

Phone Line Call Forward–No Answer can only be set by the system administrator.

This setting determines the destination for unanswered calls on each line. After a call is
forwarded, you cannot answer the call at the Deskset. Unanswered calls can be
forwarded to:

 an extension

 an extension’s voicemail (without ringing the Deskset)

 an external phone number

 the Auto Attendant (default destination). See “About the Auto Attendant” on

page 31.

Intercom Call Forward–No Answer is a setting unique to each Deskset. The system

administrator also sets this setting. This setting determines the delay of, and the
destination for, unanswered calls coming through your Intercom line. These calls can
include Intercom calls or outside calls forwarded to you by the Phone Line Call
Forward–No Answer setting. The default destination is your voicemail. It can also be set
for another extension, an outside phone number, or OFF.

About the Auto Attendant

The Syn248 system features an Auto Attendant that can answer calls during periods
when your office is closed or when calls go otherwise unanswered. The Auto Attendant
has an interactive voice menu that guides callers to the desired extension or extension’s
voicemail.

If your Deskset is set as the Operator extension, you can set the Auto Attendant to one
of three menus: a default menu, a Day menu and a Night menu. The default menu
instructs callers to “Enter the extension number or enter 0 for the operator.” The system
administrator can customize both the Day and Night menus with your own company’s
greeting message and instructions to callers. For more information, see “Auto-Attendant

Settings” on page 98.

Caller Options

Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.

When a caller is redirected to voicemail, the caller has the option to press 5 to skip the
greeting and press 0 to reach the operator.

The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use their touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.

Incoming Calls 31

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

4

C

ALL

M

ANAGEMENT

This chapter describes the call management features of the Deskset. The Deskset enables
you to put calls on hold, transfer calls, and create conference calls.

 “Call Management” on page 33

 “Putting a Call on Hold” on page 34

 “Transferring a Call” on page 35

 “Making a Conference Call” on page 37

 “Call Management Using a Headset” on page 40.

Call Management 32

Syn248 SB35031 Deskset User’s Guide Back to Contents

12:30PM Thu Feb 25 2010

Graham Bell 232-555-0176 2:51

Transfer Conf

Quick

Dial

Flash More 1/2

Transfer

Conf

Flash

More

HoldList

Page

Call Management

The Deskset call management functions begin with the active call screen shown in
Figure 13.

.

Figure 13. Active Call Screen

Table 10. Active Call Screen Description

Key Description Key Description

Begins transfer of a call. Begins a conference call.

External calls only —

Simulates a hook flash, which
signals your telephone service

Moves to the next set of soft
keys. More 1/2 indicates that
you are on page one of three.

provider to activate a feature.

Access the Held Calls list. Pages all extensions.

Call Management 33

Syn248 SB35031 Deskset User’s Guide Back to Contents

12:30PM Thu Feb 25 2010

Graham Bell 232-555-0176 2:51

HoldList

Quick

Dial

DND Page

Putting a Call on Hold

All Desksets that share assigned lines can view held calls and take calls off hold.

To hold calls and manage held calls:

1. When you are on an active call, press (HOLD).

The Held Call icon appears and the Line key LED flashes slowly.

 On other Desksets that are assigned that line, the Line key LED flashes slowly.

Someone at any other Deskset assigned that line can press the flashing Line key
to take the call off hold, making it an active call on their Deskset.

 All Desksets, including those that are not assigned that line, can view and take

your call off hold from the Held Calls list. See “Accessing the Held Calls List” on

page 50.

 When you put an Intercom call on hold, only you can take the call off hold.

 When a call is on hold, you can use the Deskset Menu to access other functions.

 After the call has been on hold for a delay period set by your system

administrator (the default setting is three minutes), the Deskset rings to remind
you that the call is still on hold.

2. To take the call off hold, press SELECT or press the Line key for that call.

Call Management 34

Syn248 SB35031 Deskset User’s Guide Back to Contents

Transfer

12:30PM Thu Feb 25 2010

232-555-0176 Awaiting Transfer

Make a call, retrieve a call, or choose
transfer destination from a list.

Quick

Dial

HoldListExtList Vmail

ExtList

HoldList

Vmail

VMList

Personal

Select a transfer
destination.

VMList

Transfer to Voicemail

Personal

Transferring a Call

You can transfer an active call to:

 an internal extension

 an external number, if this function has been enabled by your system

administrator

 another extension‘s voicemail or your personal voicemail

To transfer a call:

1. Press from the Active Call screen. The call is automatically put on hold and

the transfer setup screen appears.

2. Select a transfer target. You can:

 press the Intercom key and dial an extension number.

 press an available Line key and dial an external number. Depending on your

system configuration, transferring calls to an outside line may be disabled.

 call a number from a list. For example, press and select an extension to

call.

 take a held call off hold or press to retrieve a held call

 transfer the call directly to voicemail by pressing . The Transfer to

Voicemail screen appears, on which you can press to select an

extension‘s mailbox, or press to transfer the call to your Personal
mailbox.

3. When the new call is established, you are ready to transfer the first call. You can:

Call Management 35

Syn248 SB35031 Deskset User’s Guide Back to Contents

Xfer?

 speak to the person to whom you are transferring the call and announce the

transfer.

 cancel the transfer setup screen on the first call by pressing CANCEL. The call

remains on hold.

4. To complete the transfer, press . A Call Transferred screen appears for

two seconds. When the transfer is complete, the screen returns to Idle mode.

Call Management 36

Syn248 SB35031 Deskset User’s Guide Back to Contents

Conf

12:30PM Thu Feb 25 2010

Graham Bell 232-555-0176 2:51

Transfer Conf

Quick

Dial

Flash More 1/2

12:30PM Thu Feb 25 2010

232-555-0176 Waiting to Join

Call 2nd number or retrieve held call.

Quick

Dial

ExtList

Active Call Waiting to Join Conference

Press

Conf

Join?

12:30PM Thu Feb 25 2010

232-555-0176 Waiting to Join

Quick

Dial

John Smith 200 0:32

Press Join? to start conference with
this call or press CANCEL.

Join?

Join?

12:30PM Thu Feb 25 2010

232-555-0176 Conference Call

Quick

Dial

200 Conference Call

EndConf Drop Page

Making a Conference Call

You can set up a conference call with yourself and two telephone numbers (either
internal, external, or with both).

To make a conference call:

1. Press from an active call screen. The call is put on hold and the conference

setup screen appears.

2. Establish a second call. You can dial the second call normally, or you can select a
held call and take it off hold, or you can start the second call from a list. See

“Accessing Items in Lists” on page 41.

When the second call has been established, the soft key appears.

3. To join the calls, press .

Your extension is now in conference with the other two phone numbers.

Call Management 37

Syn248 SB35031 Deskset User’s Guide Back to Contents

12:30PM Thu Feb 25 2010

232-555-0176 Conference Call

Quick

Dial

200 Conference Call

To retrieve held conference, press key
next to either conference call.

Conf

If you hang up while on the conference, the conference ends. If you make or answer
another call, the conference continues without you. You can rejoin by pressing a
corresponding Line key.

Putting a Conference on Hold

To put a conference on hold:

1. Press (HOLD).

The other callers can continue communicating with each other. The held conference
icon indicates a held conference.

is unavailable during an active call if you have another conference on

hold.

A conference is automatically put on hold when you:

 Press an available Line key to start a new call.

 Answer an incoming call.

To take a conference call off hold:

1. Press a Line key for one of the calls on the conference.

Call Management 38

Syn248 SB35031 Deskset User’s Guide Back to Contents

EndConf

Drop

12:30PM Thu Feb 25 2010

232-555-0176 Conference Call

Quick

Dial

200 Conference Call

EndConf Drop Page

Ending a Conference

To end a conference:

From the conference screen, press:

 to end the conference. Both calls hang up.

 to end the highlighted call. The other call remains active.

Call Management 39

Syn248 SB35031 Deskset User’s Guide Back to Contents

Call Management Using a Headset

You can use a corded or cordless headset with the Deskset. A corded headset can be
plugged into the Headset jack on the back of the Deskset. The cordless headset must
provide its own wireless radio in a base unit that is plugged into the Headset jack. If the
headset is a compatible AT&T DECT cordless headset, it can be registered to the Deskset
and no other connections to the Deskset are required. See “Registering an Optional

Cordless Headset” on page 92.

To use a headset:

 From Idle mode or during a call using the corded handset or speakerphone, press

(HEADSET).

If you have a headset connected to the jack on the back of the Deskset, then
that headset becomes active.

If you have a AT&T DECT cordless headset registered to the Deskset, then the
cordless headset becomes active.

 To send audio from the headset to the Deskset speakerphone, press

(SPEAKER).

 To send audio from the headset to the corded handset, lift the handset. If the

handset is already off hook, press to send audio to the handset. While the
handset is off hook, you can press again to return audio to the headset.

Call Management 40

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

5

A

CCESSING ITEMS IN

L

ISTS

The Deskset has lists of phone numbers that are used for making calls and for call
management. Some of the lists, like Voicemail, are explained elsewhere in this guide. In
this chapter, you learn how to access an individual item in a list. All instructions start
from the Idle screen.

The Deskset may provide access to the following lists:

 Directory List — See Chapter 6, “Directory” on page 51

 Voicemail List — See Chapter 7, “Voicemail” on page 59

 Call Log — See Chapter 8, “Call Log” on page 72

 Extension List — See “Accessing the Extension List” on page 43

 Quick Dial — See “Accessing the Quick-Dial List” on page 44

 Redial List — See “Accessing the Redial List” on page 47

 Held Calls List — See “Accessing the Held Calls List” on page 50.

Accessing Items in Lists 41

Syn248 SB35031 Deskset User’s Guide Back to Contents

Extensions

Amy Lee 203

Douglas Lewis 205
Edgar Williams 211
Gary Keys 202
John Smith 225
Karl Anders 204
Nick Gibson 212

Use or to scroll or use dial pad
for quick search.

Call

1/16

LastNme

Quick

Dial

Press to sort list by last
name or first name

Press to dial the
selected entry

Extension number

Highlighted extension
number position/total
number of extensions

First and last name
(if available)

About the Extension List

You can access the Extension list illustrated in Figure 14 from Idle, Live Dialing, Transfer,
and Conference Setup modes.

Figure 14. Extension List Functions

Accessing Items in Lists 42

Syn248 SB35031 Deskset User’s Guide Back to Contents

ExtList

ExtList

ExtList

Extensions

Amy Lee 203

Douglas Lewis 205
Edgar Williams 211
Gary Keys 202
John Smith 225
Karl Anders 204
Nick Gibson 212

Use or to scroll or use dial pad
for quick search.

Call

1/16

LastNme

Quick

Dial

Call

Accessing the Extension List

You can access the Extension list as part of the Directory when the phone is idle. See

“Using the Directory” on page 52. When you go off-hook on an Intercom line, you can

access the Extension list using the soft key that appears.

To access the Extension list:

1. From the Idle screen, press .

OR

When off hook on an Intercom line, press .

The Extensions list appears.

2. Press

 or  until you highlight the desired entry.

OR

Press a dial pad key to jump to the first name that begins with the first letter on the
key.

3. Press to call the highlighted extension.

You can also access the Extension list from the following:

Accessing Items in Lists 43

 Transfer — See “Transferring a Call” on page 35.

 Conference Setup — See “Making a Conference Call” on page 37.

Syn248 SB35031 Deskset User’s Guide Back to Contents

Quick

Dial

ExtListDNDHoldList Page

12:30PM Thu Feb 25 2010

Press key next to name to call
the quick dial number.

BackEdit List

12:30PM Thu Feb 25 2010

Kate

Enrico

Doug

<Empty>

Titan

<Empty>

Accessing the Quick-Dial List

The quick-dial list provides up to six entries for frequently called numbers.

To access and dial quick-dial numbers:

1. Press the key to the right of .

Quick-dial labels appear.

2. Press a quick-dial key to the right of a label to dial that number.

Accessing Items in Lists 44

Syn248 SB35031 Deskset User’s Guide Back to Contents

Edit List

Press key next to quick dial
entry to edit or add.

12:30PM Thu Feb 25 2010

Kate

Enrico

Doug

<Empty>

Titan

<Empty>

Pick a Quick Dial to
Add or Edit

Backspc

Fill out Name and Number fields
using dialing keys.

12:30PM Thu Feb 25 2010

Kate

Name: Kate

Number: 5550143

Backspc

Save

Pause

Save

Editing Quick Dial Entries

After you access a quick-dial entry, you can add and edit quick-dial entries using the
Deskset or the WebUI. To edit entries using the WebUI, see “Quick-Dial Keys” on

page 106.

To edit quick dial from the Deskset:

1. Press the key to the right of to display the quick-dial list.

2. Press to add or edit a quick-dial entry. The quick-dial edit screen appears.

3. Press the key to the right of the entry you want to edit.

4. Enter the desired name and number. Press to erase the highlighted
character if there is one, or else the character before the cursor.

a. Enter the name.

b. Press

 and enter the number.

To include a pause in the number, press .

5. Press to store the number. The quick-dial list appears.

Accessing Items in Lists 45

Syn248 SB35031 Deskset User’s Guide Back to Contents

Redial

Mary Williams 8:55a
1-888-722-7702 May 23

Wanda Peters 8:23a
Unknown Caller May 22
533-555-0124 May 22
Charlie Johnson May 20
788-555-0139 May 20

To call, press SELECT or Call.

1/12

Quick

Dial

Call

DeleteStore More 1/2

Name and number
displayed 
(if available)

Current Redial
entry number and
the total number
of stored entries

Time and date
of highlighted
call entry

Store

Delete

Details

DelAll

Call

More

About the Redial List

The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in
Figure 15.

Figure 15. Redial List

Table 11. Redial List Function

Key Description Key Description

Stores number in Personal

Deletes an entry.

list.

Shows more details for a

Deletes all entries.

particular entry.

Dials the selected entry. Moves to the next set of soft

keys. If this key appears, there
are more than four soft keys
available. More 1/2 indicates
that you are on page one of two.

Accessing Items in Lists 46

Syn248 SB35031 Deskset User’s Guide Back to Contents

Call

More 1/2

Details

Redial

Mary Williams

888-555-7702

To call, press SELECT or Call

1/12

Quick

Dial

Call

DeleteStore

8:55AM
Sun, May 23, 2010

Store

Personal Entry

First Name: Mary Williams

Last Name:

Phone #: [phone]

Use dial pad to enter letters.

Quick

Dial

Backspc

Save

Save

Accessing the Redial List

To access a Redial entry:

1. Press (REDIAL) to display the Redial list, as shown in Figure 15.

2. Press

 or  until you highlight the desired entry.

3. Press:

 to redial the number.

 , then to display details about the highlighted entry.

 to store the caller’s number. The Personal Entry screen appears with

the First Name and number filled in.

 If necessary, edit the name and number. Press  to move the cursor to the

Last Name and Phone # entries.

 Press to save the entry.

The system does not check for duplicate entries.

4. Press CANCEL to exit the Redial list.

Accessing Items in Lists 47

Syn248 SB35031 Deskset User’s Guide Back to Contents

Delete

More 1/2

DelAll

DelAll

Redial

Are you sure you want to
delete all Redial entries ?

Press Yes to delete all entries. Press No to
cancel.

No

Yes

Yes

Deleting Redial Entries

You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the
entry you wish to delete is highlighted.

To delete a single entry:

1. Press (REDIAL) to access the Redial list.

2. Press

 or  until you highlight the desired entry.

3. Press .

4. Press CANCEL to exit the Redial list.

To delete all Redial entries:

1. Press (REDIAL) to access the Redial list.

2. Press to display the soft key.

3. Press . A confirmation screen appears.

4. Press to confirm deletion.

5. Press CANCEL to exit the Redial list.

Accessing Items in Lists 48

Syn248 SB35031 Deskset User’s Guide Back to Contents

Directory

ABC Accountants Personal
503-555-0194

Amy Lee 203
Angela Martin 732-555-7318
Charlie Johnson 888-883-2445
David Carter 443-555-0625
Davis Caterer 317-555-0129

Call

1/48

LastNme

Quick

Dial

New More 1/3

Use or to scroll or use dial pad
for quick search.

Directory

Graham Bell Personal
232-555-0176

Heather Phillips 732-555-7318
Ian Stevens 604-555-0184
John Lee 503-555-0194
John Smith 249
Karl Anders 204

Call

13/48

LastNme

Quick

Dial

New More 1/3

Use or to scroll or use dial pad
for quick search.

Searching the Directory or Extension Lists

Use the dial pad to view the first entry that starts with any letter.

To search for a list entry on the Deskset:

1. Select a list to search, such as the Directory.

2. Press the dial-pad keys to cause the Deskset to search for an exact match or the
closest match. For example:

 If you press 4 once, the Deskset searches for names beginning with G.
 If you press 4 twice, the Deskset searches for names beginning with H.

See “Deskset Dial-Pad Entry” on page 17 for information on entering other
individual letters. This searching function uses only the uppercase letters.

When an exact match is found, the entry is highlighted. If you enter a letter and the
Deskset cannot find an exact match, the entry with the next closest alphabetical
match is highlighted.

Accessing Items in Lists 49

Syn248 SB35031 Deskset User’s Guide Back to Contents

HoldList

Calls on Hold

Graham Bell Line 3 3:32

Line 1 2:10
Amy Lee Line 8 1:46
1-800-123-1234 Line 2 0:12

Press or to scroll, then press
Retrieve to un-hold call.

Quick

Dial

Page

1/4

Retrieve

Accessing the Held Calls List

When you or any other Deskset user puts an external call on hold, the call is displayed
in the Held Calls list. From the Held Calls list, you can view and retrieve any held call in
the system.

Your Deskset Line key LEDs also show which lines have held calls on them, but only for
the lines assigned to that Deskset. All Desksets in the system may not have the same
lines assigned to them. For example, your department may have lines 1 to 4 assigned to
your Desksets. Another department in your company may have lines 5 to 8 assigned to
their Desksets. Using the Held Calls list at your Deskset, you can access calls being held
on lines 1 to 8.

You can view and retrieve any held call in the system from the Held Calls list. If the held
call is on a line that is not assigned to your Deskset, retrieving the call will route it to the
Intercom line on your Deskset.

To view and retrieve calls from the Held Calls list:

1. Press .

The Calls on Hold screen appears.

2. Press

 or  to highlight the desired call.

3. Press SELECT to retrieve the call.

If the held call used a line that was not assigned to your Deskset, the call becomes
active on your Intercom line. Any previous active call on your Deskset goes on hold.

Accessing Items in Lists 50

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

6

D

IRECTORY

The Syn248 system provides three Directory lists. By default, the system displays entries
from all three lists when you press (DIRECTORY). See “Viewing Directory Entries” on

page 53 to learn how you can limit this display to one of the three lists.

 Personal — You can add, edit, and delete up to 50 entries in this Personal

directory from the Deskset or the WebUI (referred to as “Extension Directory” on
the WebUI). These entries are available only at your extension.

 System — This public directory is created and maintained by the system

administrator. You can view and sort this directory, but you cannot modify it.

 Extension — This is a list of all extensions in the system. It contains the Display

Names that the administrator entered and the extension number of each
Deskset. You can view and sort this directory, but you cannot modify it.

 “Using the Directory” on page 52

 “Viewing Directory Entries” on page 53

 “Creating a New Personal List Entry” on page 55

 “Editing a Personal List Entry” on page 56

 “Storing Directory Entries from the Call Log or Redial List” on page 57

 “Sorting Directory Entries” on page 58.

Directory 51

Syn248 SB35031 Deskset User’s Guide Back to Contents

Directory

ABC Accountants Personal
503-555-0194

Amy Lee 203
Angela Martin 732-555-7318
Charlie Johnson 888-883-2445
David Carter 443-555-0625
Davis Caterer 317-555-0129

Call

1/48

LastNme

Quick

Dial

New More 1/3

Use or to scroll or use dial pad
for quick search.

Full name and
number displayed
in highlight bar

Position in list/
number of items
in list

Entry classification
(Personal, System,
or Extension)

New

FirstNme

LastNme

Call

More

Edit

Delete

List

Details

Using the Directory

Access the Directory by pressing (DIRECTORY) to display the screen shown in
Figure 16.

Figure 16. Directory Screen Description

Table 12. Directory Screen Description

Key Description Key Description

Creates a new entry in
the Personal list.

Switches between first and last
name sort in Directory and
Extension list.

Dials the selected entry.

Moves to the next set of soft keys. If
this key appears, there are more than
eight soft keys available.
indicates that you are on page one
of three.

Allows you to change a

Deletes a Personal directory entry.

Personal directory entry.

Opens the Directory List

Displays entry details.

Options menu.

More 1/3

Directory 52

Syn248 SB35031 Deskset User’s Guide Back to Contents

Directory

ABC Accountants Personal
503-555-0194

Amy Lee 203
Angela Martin 732-555-7318
Charlie Johnson 888-883-2445
David Carter 443-555-0625
Davis Caterer 317-555-0129

Call

1/48

LastNme

Quick

Dial

New More 1/3

Use or to scroll or use dial pad
for quick search.

More

Details

Details

Directory

ABC Accountants

503-555-0194

[Personal]

To call, press SELECT or Call.

1/48

Quick

Dial

Call

DeleteEdit

Call

Viewing Directory Entries

You can view all Directory entries in one list, or you can view only the Personal list,

System list, or Extension list. Within a list, you can press a dial-pad key to see the first
name that starts with the first letter on that key. If there is no match, the set displays the
next entry in the alphabetical list.

To view and call Directory entries:

1. Press (DIRECTORY). The Directory list appears.

2. Press

 or  to highlight the desired entry.

3. If necessary, press until appears, then press to see names

and numbers that are too long to be displayed on the Directory list.

4. Press to dial the displayed phone number.

Directory 53

Syn248 SB35031 Deskset User’s Guide Back to Contents

More 1/3

Directory

ABC Accountants Personal
503-555-0194

Amy Lee 203
Angela Martin 732-555-7318
Charlie Johnson 888-883-2445
David Carter 443-555-0625
Davis Caterer 317-555-0129

List

1/48

Delete

Quick

Dial

Edit More 2/3

Use or to scroll or use dial pad
for quick search.

Edit

Delete

List

Directory List

1. All

3. System list

2. Personal list

Use or to scroll then press
SELECT or press 1-4.

Quick

Dial

4. Extension list

List:

[Set]

Set?

List

Set?

To change Directory settings:

1. From the Directory list, press to display the second set of Directory soft

keys.

and appear only for Personal directory entries.

2. Press . The Directory List menu appears.

3. Press

 or  to highlight the desired list, and press SELECT.

The selected list appears.

4. Press to display the Directory List menu again.

5. To change the default list, press
.

6. Press CANCEL to return to the Directory.

Directory 54

 or  to highlight the desired list, then press

Syn248 SB35031 Deskset User’s Guide Back to Contents

Directory

ABC Accountants Personal
503-555-0194

Amy Lee 203
Angela Martin 732-555-7318
Charlie Johnson 888-883-2445
David Carter 443-555-0625
Davis Caterer 317-555-0129

Call

1/48

LastNme

Quick

Dial

New More 1/3

Use or to scroll or use dial pad
for quick search.

New

Personal Entry

First Name:

Phone #:

Last Name:

Use dial pad to enter letters.

Quick

Dial

Save Backspc

Backspc

Pause

Save

Creating a New Personal List Entry

You can add up to 50 personal entries to the Directory. These personal entries are only

visible at your extension.

To create a new Personal list entry:

1. Press (DIRECTORY) to display the Directory.

2. Press .

The Personal Entry screen appears with the cursor positioned in the First Name

field.

3. Edit the First Name, Last Name, and Phone # fields using the dial pad. See

“Deskset Dial-Pad Entry” on page 17. The name text fields are limited to 20

characters each and the number field is limited to 32 digits.

When editing the entry, you have the following options:

 Press  or  to move the cursor.

 Press  or  to move to the previous or next field.

 Press to erase the highlighted character if there is one, or else the

character before the cursor.

 Press to insert a two-second pause into the phone number. The pause

appears as a P in the field and is counted as a digit.

Directory 55

4. Press .

The Directory appears.

Syn248 SB35031 Deskset User’s Guide Back to Contents

More 1/3

Edit

Personal Entry

First Name: Graham

Phone #: [phone]

Last Name: Bell

Use dial pad to enter letters.

Quick

Dial

Save Backspc

Edit

Backspc

Pause

Save

Editing a Personal List Entry

You can edit any Personal list entry while viewing the Directory.

To edit a Personal list entry:

1. Press (DIRECTORY) to display the Directory.

2. Press

 or  to highlight a Personal entry.

3. Press and then .

The Personal Entry edit screen appears.

The key is not available when a System or Extension entry is

highlighted in the Directory list.

4. Edit the First Name, Last Name, and Phone # fields using the dial pad. See

“Deskset Dial-Pad Entry” on page 17. The name text fields are limited to 20

characters each and the number field is limited to 32 digits.

When editing the entry, you have the following options:

 Press  or  to move the cursor.
 Press  or  to move to the previous or next field.

 Press to erase the highlighted character if there is one, or else the

character before the cursor.

 Press to insert a two-second pause into the phone number. The pause

appears as a P in the field and is counted as a digit.

5. Press .

The Directory appears.

Directory 56

Syn248 SB35031 Deskset User’s Guide Back to Contents

Store

More 1/3

Store

Personal Entry

First Name: Mary Williams

Last Name:

Phone #: [phone]

Use dial pad to enter letters.

Quick

Dial

Backspc

Save

Backspc

Pause

Save

Storing Directory Entries from the Call Log or Redial List

To store a Call Log or Redial entry into your Personal list:

1. Press (CALL LOG) or (REDIAL) to access either list.

2. Press

 or  until you highlight the desired entry.

3. Press to store the entry in your Personal list. (Press to display

on the Call Log screen.)

The Personal Entry screen appears.

The Deskset automatically fills in the name and number, if available.

 If necessary, edit the name and number. Press  to move the cursor to the Last

Name: and Phone #: entries.

 Press to erase the highlighted character if there is one, or else the

character before the cursor.

 Press to insert a two-second pause into the phone number. The pause

appears as a P in the field and is counted as a digit.

4. Press to save the entry.

Directory 57

The system does not check for duplicate entries.

Syn248 SB35031 Deskset User’s Guide Back to Contents

More 1/3

Delete

Delete

Directory

Are you sure you want to
delete this entry ?

Press Yes to delete or No to cancel.

No

Yes

Yes

Delete

LastNme

FirstNme

Deleting a Personal List Entry

You can delete any one of your Personal list entries while viewing the Directory.

To delete a Personal list entry:

1. Press (DIRECTORY) to display the Directory.

2. Press

 or  to highlight the Personal entry to be deleted.

3. Press to display the soft key.

4. Press .

The confirmation screen appears.

5. To confirm the deletion, press .

The key is not available when a System or Extension entry is
highlighted in the Directory.

Sorting Directory Entries

The Directory entries are sorted by first or last names. When you use the dial pad to

search, the system searches for the names in the sort order.

To sort Directory entries:

1. Press (DIRECTORY) to display the Directory.

2. To sort the entries by last name, press .

To sort the entries by first name, press .

Directory 58

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

7

V

OICEMAIL

Your Deskset records and saves incoming voice messages. The MESSAGE WAITING LED,
shown in Figure 17 on page 60, lights up when there is at least one new message.

Each message can be up to 2 minutes long. Your Deskset mailbox has 30 minutes of
recording time and can hold up to 100 messages.

The following sections describe how to listen to and manage voicemail on your Deskset:

 “Voicemail Overview” on page 60

 “Accessing Your Messages” on page 64

 “Accessing Your Voicemail Remotely” on page 69.

Voicemail 59

Syn248 SB35031 Deskset User’s Guide Back to Contents

MESSAGE
WAITING LED

Messages

Graham Bell ! 10:17a

232-555-0176 Feb 25

Private ! 8:05a
Mary Williams ! Feb 14

Press for next or for previous
message.

Call

1/3

DelMsg

Quick

Dial

Play More 1/3

1

2

3

4

5

Voicemail Overview

When there is at least one new message, the MESSAGE WAITING LED lights up, as shown
in Figure 17.

Figure 17. Message Waiting LED

To access your messages, press (MESSAGES). Messages appear in a list as shown in
Figure 18. Pressing
options for dialing the number.

 or  highlights messages in the list. Pressing  or  displays

1. Name and number displayed

2. Arrows Indicate dialing options available.

3. Exclamation mark (!) Indicates a new message.

4. Time and date when
message was recorded

5. Message Counter Highlighted message number and total number of

Voicemail 60

Figure 18. Messages List

Both are shown for highlighted messages. Only the
time appears for unhighlighted messages received
on the day they are viewed, and only the date
appears for unhighlighted older messages.

messages.

Syn248 SB35031 Deskset User’s Guide Back to Contents

Play

DelMsg

Call

More

DelAll

PlayAll

MrkNew

ClerNew

Table 13. Messages List Soft Key Description

Key Description Key Description

Plays message. Deletes highlighted voicemail

message from Message list.

Dials the selected entry. Moves to the next set of soft keys.

If this key appears, there are more
than eight soft keys available.
More 1/3 indicates that you are
on page one of three.

Deletes all messages. Plays all messages.

Marks an old message as
new.

Marks all messages as old.

Voicemail 61

Syn248 SB35031 Deskset User’s Guide Back to Contents

Message Greetings

1. Current Greeting Primary

2. Play/Rec Primary Greeting

Use or to move highlight.
Use or to cycle through options.

Quick

Dial

Save

3. Play/Rec Alternate Greeting

4. Play Pre-Set Greeting

Save

User Settings

(Prédéfini)

3. Auto Answer

2. Call Forward All

Use or to scroll then press
SELECT or press 1-8.

Quick

Dial

4. Voicemail Memory

5. Name Recording

1. Greetings
Greeting Not Recorded

Pre-Set greeting will be used

instead.

Selecting Your Voicemail Greeting

You can have three different greetings for your voicemail. You can then choose the one

that is currently appropriate. You can record a Primary Greeting to use most of the
time and an Alternate Greeting for when you are out of the office. The Pre-Set
Greeting, “Please leave a message after the tone,” is used when no other greeting is

recorded.

To select the current greeting:

1. Press MENU, then 2, and then 1 to display the Message Greetings menu.

 Press  or  to select the Pre-Set, Primary, or Alternate greeting to be

played to external callers.

 To record a new Primary or Alternate greeting, see “Recording a Greeting” on

page 63.

You cannot delete or record over the Pre-Set greeting.

2. Press to save the greeting. The system checks to see if the selected greeting
has been recorded.

 If the greeting has been recorded, the User Settings menu appears.
 If a greeting has not been recorded, the Greeting Not Recorded screen

appears and the Pre-Set Greeting is used. The User Settings menu appears.

Voicemail 62

Syn248 SB35031 Deskset User’s Guide Back to Contents

Record

Play/Rec Greeting

Record for up to one minute. Press
Stop when done.

Stop

Quick

Dial

Primary Greeting

RECORDING

Duration: 10s Max allowed: 60s

Stop

Play/Rec Greeting

Quick

Dial

Primary Greeting

RecordPlay Exit

Duration: 10s Max allowed: 60s

Delete

Play

Record

Exit

Recording a Greeting

You can r ecor d a gr eeti ng up to 60 seconds long. The procedure for recording a Primary
or Alternate Greeting is the same.

To record either a Primary or Alternate greeting:

1. Press MENU, then 2, and then 1 to display the Message Greetings menu.

2. Press either 2 (Primary) or 3 (Alternate) to select the desired greeting.

If you wish to record the greeting on the corded handset, lift the handset.

3. To record your greeting, press . The recording screen appears.

4. Press when you are finished. The message review screen appears.

5. Press to review the message. The recording is saved until you press
again.

6. Press to return to the Message Greetings menu.

Voicemail 63

Syn248 SB35031 Deskset User’s Guide Back to Contents

Messages

Graham Bell ! 10:17a

232-555-0176 Feb 25

Private ! 8:05a
Mary Williams ! Feb 14

Press for next or for previous
message.

Call

1/3

DelMsg

Quick

Dial

Play More 1/3

“New Messages”
appears when you
press SELECT from
the Idle screen.

Accessing Your Messages

You can access just your new messages by pressing SELECT on the Idle screen. A list of
your new messages appears. You can also access all messages (old and new) by pressing

(MESSAGES). A list of all messages appears.

You can play either a single message or all of your voicemail messages.

To access your voicemail:

1. From the Idle screen, press (MESSAGES). If necessary, use the dial pad to enter
your user password and press SELECT.

Once you have entered your password, you do not have to enter it again

while you are reviewing messages. However, if you exit the Messages

screen, you will need to enter your password to access the Messages list.

The Messages list appears.

2. Press

 or  to highlight the desired message.

3. Press CANCEL to return to the Idle screen.

Voicemail 64

Syn248 SB35031 Deskset User’s Guide Back to Contents

New Messages

Graham Bell ! 10:17a

232-555-0176 Feb 25

Private ! 8:05a

Press for next or for previous
message.

Call

1/2

DelMsg

Quick

Dial

Play More 1/3

Play

More 1/3

PlayAll

New Messages

Press for next or for previous
message.

Jump

1/2

Delete

Quick

Dial

Pause Jump

10:17a

Duration: 0:24 Time Remaining: 0:14

Pause

Delete

 Jump

Jump 

To play new messages:

1. On the Idle screen, press SELECT. The New Messages list appears.

2. Press

 or  to highlight the desired message, and then press .

OR

Press , and then press . All messages begin to play, starting with
the oldest. There is a short beep between messages.

NEW appears on messages that are being played for the first time.

During message playback, you can pick up the handset to listen to messages
privately, or press:

 to pause message playback.

 to delete the message. If there are more messages, the next message

is highlighted.

 or to skip back or forward by 8 seconds.
  or  to skip to the previous or next message.

 CANCEL to cancel playback and leave the highlight on the last played message.

Voicemail 65

Syn248 SB35031 Deskset User’s Guide Back to Contents

Play

More 1/3

PlayAll

Messages

Press for next or for previous
message.

Jump

2/2

Delete

Quick

Dial

Pause Jump

10:17a

Duration: 0:24 Time Remaining: 0:14

Pause

Delete

 Jump

Jump 

To play old and new messages:

1. Press MESSAGES to view the entire Messages list. The list is sorted with the newest

messages at the top of the list.

2. To play a specific message only, press

 or  to highlight the desired message, and

then press .

OR

To play all messages, press and then press .

The Message Playback screen appears.

During message playback, you can pick up the handset to listen to messages
privately, or press:

 to pause message playback.

 to delete the message. If there are more messages, the next message

is selected.

 or to skip back or forward by 8 seconds.
  or  to skip to the previous or next message.

 CANCEL to cancel playback and leave the highlight on the last played message.

Voicemail 66

Syn248 SB35031 Deskset User’s Guide Back to Contents

DelMsg

More 1/3

DelAll

Messages

Are you sure you want to
delete all messages ?

Press Yes to delete all messages. Press No to
cancel.

No

Yes

Yes

Deleting Messages

You can delete a single message or all messages from the Messages list. You can also

delete a single message during message playback, as described in “Accessing Your

Messages” on page 64.

To delete a single message or all messages:

1. Open the Messages list, as described in “Accessing Your Messages” on page 64.

2. Press

 or  to highlight the desired message.

3. Press to delete the message.

The system removes the message from the list and highlights the next message.

OR

To delete all messages:

a. Press and then press .

The confirmation screen appears.

b. Press to confirm.

All messages are deleted, whether they are new (unheard) or not.

Voicemail 67

Syn248 SB35031 Deskset User’s Guide Back to Contents

More 1/3

More 2/3

ClerNew

MrkNew

Messages

Graham Bell ! 10:17a

232-555-0176 Feb 25

Private ! 8:05a
Mary Williams ! Feb 14

Press for next or for previous
message.

ClerNew

1/3

Quick

Dial

MrkNew More 3/3

ClerNew

Messages

Graham Bell 10:17a

232-555-0176 Feb 25

Private 8:05a
Mary Williams Feb 14

Press for next or for previous
message.

ClerNew

1/3

Quick

Dial

MrkNew More 3/3

MrkNew

New Message Status Indications (! Icons)

You can add a new message indication (! icon) or delete all new indications from the
Messages list. Messages appear with an exclamation point to indicate that the message

has not been played.

To clear and restore new message indications:

1. Open the Messages list, as described in “Accessing Your Messages” on page 64.

The Messages list appears.

2. Press and then to display the and soft keys.

3. Press to clear all new message indications. The MESSAGE WAITING LED
turns off.

4. If desired, press to restore the ! icon for a selected message, marking the

message as new again. The MESSAGE WAITING LED illuminates.

Voicemail 68

Syn248 SB35031 Deskset User’s Guide Back to Contents

Accessing Your Voicemail Remotely

Remote access allows you to listen to your messages or change the recorded greeting
when you are away from your Deskset. Follow the voice prompts and press the
appropriate dial-pad keys to navigate through the system. The voice prompts in a menu
list are repeated three times with a 5-second pause between. After three times with no
action, the voice says “Goodbye” and the remote call is disconnected.

Listening to the time/date stamp information of a message does not count as listening
to the message. If you access the voicemail through remote access and skip to another
message while the time or date is playing, the message is still considered new.

To u se th is fe atur e, yo ur sy stem must b e set up for remote voicemail access. The
Phone Line Call Forward–No Answer setting and Intercom Call Forward–No
Answer setting must allow you to reach your extension’s voicemail. For more
information, consult your system administrator.

To access voicemail remotely:

1. Dial your company phone number.

2. After the call is answered, enter your extension number.

3. Immediately press the star key twice (
followed by the pound sign.”

4. Enter your user password (if you have created one), and then enter the pound sign
(#) to listen to your messages.

Even if you have not created a password, you must still enter the pound sign (#).

If your mailbox is full, your voicemail greeting does not play. Instead you hear
“Voicemail is full” before being disconnected. To access your voicemail when
your mailbox is full, quickly press the star key twice (
is full” announcement begins.

). You will hear, “Enter your access code,

* *

) just as the “Voicemail

* *

Voicemail 69

Syn248 SB35031 Deskset User’s Guide Back to Contents

To access voicemail remotely – listen to messages:

Once you have accessed the system, the main menu plays. From this menu you can listen
to old or new messages as illustrated in Figure 19. You have the following options:

 To listen to new messages, press 1.

 To listen to old messages, press 2.

 To change voicemail options, press 8.

Once you press 1 or 2, and the messages start playing, you have the following options:

 To stop message playback and replay options, press 5.

 To delete the current message, press 3.

 To repeat the previous message, press 4.

 To skip this message, press 6.

 To jump back 8 seconds, press 7.

 To jump forward 8 seconds, press 9.

 To return to the previous menu, press star

Figure 19. Remote Voicemail Access

.

*

Voicemail 70

Syn248 SB35031 Deskset User’s Guide Back to Contents

To access voicemail remotely – voicemail greeting setup:

1. To set up the voicemail greeting, access the system and press 8. As illustrated in the
diagram in Figure 20, you have the following options:

 To record a primary greeting, press 1.

 To record an alternate greeting, press 2.

 To choose the primary or alternate greeting, press 7.

2. Begin recording after the tone.

3. To end the recording, press 5.

4. Select one of the following options:

 To review the recording, press 1.

 To record over the greeting, press 3.

 To accept the greeting, press 9.

Voicemail 71

Figure 20. Remote Voicemail Greeting Setup

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

8

C

ALL

L

OG

The Call Log provides available name and number information for the last 50 calls
received. The newest entries replace the oldest.

 “Using the Call Log” on page 73

 “Reviewing the Call Log List” on page 75

 “Storing Call Log Entries” on page 77

 “Deleting Call Log Entries” on page 78.

You can view the Call Log shown in Figure 21 on page 73 by pressing (CALL LOG).

This system has a caller ID feature that works with the caller identification
service offered through your telephone service provider. There is a fee for this
service, and it might not be available in all areas. This telephone can provide
information only if both you and the caller are in areas offering caller
identification service, and if both telephone service providers use compatible
equipment.

Call Log 72

Syn248 SB35031 Deskset User’s Guide Back to Contents

Call Log

Graham Bell 9:55a

305-555-0176 Feb 25

Mary Williams NEW 9:55a
Unknown Caller NEW 12:31p
503-555-0194 NEW 4:23p
555-0134 NEW Jan 27
443-555-0625 Jan 22

Call

1/7

Delete

Quick

Dial

PlayMsg More 1/3

Press or for dialing options

Arrows

Indicate dialing
options available

NEW

Indicates call was not
answered and has
not been reviewed

Message

Indicates the caller
left a message.
Exclamation mark (!)
indicates message is
new.

Time and date

of highlighted
call entry

Current entry number/
total number of entries

PlayMsg

Delete

Call

Store

DelAll

ClerNew

Details

More

Using the Call Log

The Call Log soft keys, as shown in Figure 21 and described in Table 14, are available
whenever the Call Log has at least one entry.

Figure 21. Call Log Functions

Table 14. Call Log Soft keys

Key Description Key Description

Plays message. Only present

Deletes the highlighted entry.
when there is a message
recorded.

Dials the highlighted entry. Stores number in your Personal

list.

Deletes all entries. Marks all new calls as old.

Shows you more details. Moves to the next set of soft

keys. More 1/3 indicates that

you are on page one of three.

 Entries not highlighted display the time for calls received on the current day.

Calls before the current day display the date.

 If the caller ID information is absent because it is unavailable, UNKNOWN NAME

and UNKNOWN NUMBER appear. If the caller chooses not to send the
information, PRIVATE NAME and PRIVATE NUMBER appear.

Call Log 73

Syn248 SB35031 Deskset User’s Guide Back to Contents

More

Details

Details

Call Log

3:23PM
Wed, Feb. 24, 2010
Msg Length - 1:34

Press or for dialing options.

1/48

Quick

Dial

CallDeletePlayMsg

Graham Bell

More 1/2

232-555-0176

NEW

To access the Call Log list:

1. From the Idle screen, press (CALL LOG). The Call Log list appears with the most

recent entry at the top.

 To view details for a Call Log entry, press the soft key until

appears. Press to see the entry details.

 Call Log entries may not be in the proper format for dialing. In some areas, you

need to remove the area code or add or remove a 1. Press
dialing options.

 or  to view the

2. Press CANCEL to exit the Call Log.

Call Log 74

Syn248 SB35031 Deskset User’s Guide Back to Contents

Call Log

Graham Bell 9:55a

305-555-0176 Feb 25

Mary Williams NEW 9:55a
Unknown Caller NEW 12:31p
503-555-0194 NEW 4:23p
555-0134 NEW Jan 27
443-555-0625 Jan 22

Call

1/7

Delete

Quick

Dial

PlayMsg More 1/3

Press or for dialing options

Call

Delete

Reviewing the Call Log List

To review the Call Log list:

1. Press (CALL LOG) to display the Call Log.

2. Press  or  to highlight the desired Call Log entry.

 Press to dial the highlighted number in the Call Log.
 Call Log entries may not be in the proper format for dialing. In some areas, you

need to remove the area code or add or remove a 1. Press

 or  to view the

dialing options. The following dialing options are available:

 nnn-nnnn (7 digits)

 1-nnn-nnnn (8 digits)

 nnn-nnn-nnnn (10 digits)

 1-nnn-nnn-nnnn (11 digits).

 Press to delete the selected entry.

 To view details for any entry, see “To access the Call Log list:” on page 74.

3. Press CANCEL to exit the Call Log.

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Syn248 SB35031 Deskset User’s Guide Back to Contents

Call Log

Graham Bell 9:55a

305-555-0176 Feb 25

Mary Williams NEW 9:55a
Unknown Caller NEW 12:31p
503-555-0194 NEW 4:23p
555-0134 NEW Jan 27
443-555-0625 Jan 22

Call

1/7

Delete

Quick

Dial

PlayMsg More 1/3

Press or for dialing options

PlayMsg

Call Log

Press for next or for previous
message.

Jump

1/7

Delete

Quick

Dial

Pause Jump

9:55a

Duration: 0:24 Time Remaining: 0:14

PlayMsg

Delete

Listening to Voicemail From the Call Log

If the caller left a voice message, you can play the message from the Call Log list or from
Call Log Details.

To play a voice message from the Call Log:

1. Press (CALL LOG) to display the Call Log.

2. Press

 or  to highlight the desired message, and then press . The

message review screen appears.

only appears if the call has an associated voicemail.

If necessary, use the dial pad to enter your user password and then press SELECT.

3. Press while the message is playing to delete the voice message. There is a
slight delay until the message indicators change.

4. When the message playback completes, the Call Log appears.

5. Press CANCEL to exit the Call Log.

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Syn248 SB35031 Deskset User’s Guide Back to Contents

More 1/3

Store

Store

Personal Entry

Use dial pad to enter letters.

Quick

Dial

Backspc

Save

First Name: Graham Bell

Last Name:

Phone #: [phone]

Save

Storing Call Log Entries

To store a Call Log entry into your Personal list:

1. From the desired Call Log entry, press to view the soft key.

2. Press to store the entry in your Personal list. The Personal Entry screen

appears.

The caller information fills in the First Name and Number fields.

3. To enter the last name, press

 and use the dial pad to enter letters. See “Deskset

Dial-Pad Entry” on page 17.

4. Press

 and edit the number if necessary.

The system does not check for duplicate entries.

5. Press to store the entry and return to the Call Log.

6. Press CANCEL to exit the Call Log.

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Syn248 SB35031 Deskset User’s Guide Back to Contents

Delete

More 1/3

DelAll

Call Log

Graham Bell 9:55a

305-555-0176 Feb 25

Mary Williams NEW 9:55a
Unknown Caller NEW 12:31p
503-555-0194 NEW 4:23p
555-0134 NEW Jan 27
443-555-0625 Jan 22

Call

1/7

Delete

Quick

Dial

PlayMsg More 1/3

Press or for dialing options

DelAll

Call Log

Are you sure you want to
delete all Call Log entries ?

Press Yes to delete all entries. Press No to
cancel.

No

Yes

Yes

Call Log 0/0

Quick

Dial

The Call Log is empty. Press CANCEL to
exit.

Deleting Call Log Entries

You can delete a single Call Log entry, or all Call Log entries.

To delete a single Call Log entry:

1. From a highlighted Call Log entry, press . The entry is removed from the list
and the next entry is highlighted.

2. Press CANCEL to exit the Call Log.

You can delete all entries only when viewing the Call Log list from Idle mode.

To delete all Call Log entries:

1. From the Call Log, press to display the soft key.

2. Press to delete all entries in the Call Log. The confirmation screen appears.

3. Press to confirm the deletion. The empty Call Log appears.

4. Press CANCEL to exit the Call Log.

Call Log 78

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

9

P

AGING

Paging allows you to broadcast what you say to more than one ext ension. If your system
administrator has set up paging zones, you can page all extensions or a zone.

If your Syn248 system includes an optional overhead paging (OHP) system, you may be

able to page through loudspeakers. The OHP system is included when you select All
Extensions on the Paging Zones menu. The OHP system may also be included in a

custom Paging Zone.

t

Overhead paging is available only if a SB35025 Deskset is connected to the
Syn248 system. The OHP system connects directly to the SB35025 auxiliary
input/output port. No other Syn248 Desksets have an auxiliary input/output
port. See “Syn248 System Overview” on page 9.

Paging 79

Syn248 SB35031 Deskset User’s Guide Back to Contents

Page

More 1/2

Page

Use or to scroll then press
SELECT or press digit.

Paging Zones

1. All Extensions

2. Accounts

Quick

Dial

Start

3.

4.

5.

Start

Paging Accounts

Press EndPage when done.

EndPage

Page

EndPage

Sending a Page

You can start sending a page from the Paging Zones menu. If your system administrator

has set up paging zones, you can page all extensions or a zone.

To send a page:

1. Press . If you are on a call, press to view the soft key.

The Paging Zones screen appears.

2. Highlight All Extensions or a paging zone.

3. Press . The system emits a short paging tone and displays the Page screen.

4. Speak into the speakerphone or pick up the corded handset to speak.

5. When finished, press , hang up the handset, or press SPEAKER. The Idle
screen appears.

At the extensions being paged:

 Desksets involved in active calls, listening to a voicemail message, or playing or

recording a name or greeting do not receive pages.

 Press the VOL+ or VOL– keys to adjust the volume. This volume setting affects

current and future incoming pages only.

 Lifting the handset cancels the page.

Paging 80

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

10

D

ESKSET

S

ETTINGS

You or your system administrator can customize your Deskset using the following menus
and features:

 “Deskset Menu” on page 82

 “Deskset Settings” on page 83

 “User Settings” on page 86

 “Setting and Changing Your Password” on page 95

 “Deskset Information” on page 97

 “Auto-Attendant Settings” on page 98

 “Using Do Not Disturb (DND)” on page 99.

Deskset Settings 81

Syn248 SB35031 Deskset User’s Guide Back to Contents

Menu

1. Deskset Settings

3. Admin Settings

2. User Settings

Use or to scroll then press
SELECT or press 1-5.

Quick

Dial

4. Deskset Information

5. Auto Attendant Settings

Deskset Menu

You can use the Deskset menus to set up many Deskset features. Access the menu by
pressing (MENU), and then select options by highlighting an item and pressing
SELECT, or by pressing the dial-pad key with that option number.

To access the Deskset setup menus:

Press (MENU). The Deskset Menu appears.

 Press 1 on the dial pad to display the Deskset Settings menu. See “Deskset

Settings” on page 83 for further instructions.

 Press 2 to display the User Settings menu. See “User Settings” on page 86 for

further instructions.

 Press 3 to display the Ad min Setti ngs menu. See “Admin Settings” on page 96

for further instructions.

 Press 4 to display the Deskset Information menu. See “Deskset Information”

on page 97 for further instructions.

 If your system administrator has set your extension as an Auto Attendant

manager, the menu has an additional item. Press 5 to change the Auto
Attendant settings. See “Auto-Attendant Settings” on page 98 for further

instructions.

Deskset Settings 82

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Deskset Settings

1. Display

3. Preferred Audio Mode

2. Sounds

Use or to scroll then press
SELECT or press 1-3.

Quick

Dial

Deskset Settings

Use the Deskset Settings menu, as shown in Figure 22, to access the functions and

related submenus listed in Table 15

To display the Deskset Settings menu, press (MENU) and then 1.

Figure 22. Deskset Settings Menu

Table 15. Deskset Settings Menu Structure

.

Function See page... Submenu

1. Display 84 1. Contrast (1–9)

2. Backlight (Lo/Hi/Off)

2. Sounds 84 1. Ring volume (0–9)

2. Ringtones (1–9)

3. Key beeps (On/Off)

4. Call Waiting Tone (On/Off)

3. Preferred Audio Mode 85 1. Speakerphone

2. Headset

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Display

1. Contrast 5

2. Backlight [Hi]

Use or to move highlight.
Use or to cycle through options.

Save

Quick

Dial

Save

Sounds

1. Ring volume 1

Use or to move highlight.
Use or to cycle through options.

Save

2. Ringtones [1]

3. Key Beeps [Off]

Quick

Dial

4. Call Waiting Tone [On]

Display

Use the Display menu to adjust your Deskset screen contrast and backlight.

To access the Display menu:

1. Press (MENU), then 1, and then 1. The Display menu appears.

2. Press 1 to set the desired Contrast level.

Sounds

Press

 or  to adjust the level from 1 to 9. The default is 5.

3. Press 2 to set the desired Backlight level.

Press

 or  to cycle through Hi, Lo, or Off. The default is Hi.

4. Press to save the settings and return to the Deskset Settings menu.

Use the Sounds menu to set the ring volume, select a new ringtone, turn key beeps on

and off, or turn the call waiting tone on or off.

To access the Sounds menu:

1. Press (MENU), then 1, and then 2. The Sounds menu appears.

2. Press 1 on the dial pad to choose Ring Volume.

 Press  or  to adjust the Ring Volume from 0 to 9. The default is 3. A ringer

sample plays.

 To turn off the ringer, decrease the volume to zero.

Deskset Settings 84

Syn248 SB35031 Deskset User’s Guide Back to Contents

Save

Answer

Preferred Audio

1. Speakerphone

2. Headset

Use or to scroll or press 1-2.
Press Set? then press Save.

Quick

Dial

Save

[Set]

Choose where you hear your call
when you press a Line key.

Set?

Set?

Save

3. Press 2 on the dial pad to choose Ringtones.

Press

 or  to select one of nine ringtones. The default is 1. Ringtone samples

play when selected.

4. Press 3 on the dial pad to choose Key beeps.

Press

 or  to select On or Off. The default is On.

5. Press 4 on the dial pad to choose Call Waiting Tone.

Press

 or  to select On or Off. The default is On.

The call waiting tone alerts you to an incoming call if you are already on a call. This
setting does not control any call waiting alert(s) provided by your telephone service.

6. Press to save the settings and return to the Deskset Settings menu.

Preferred Audio

When you press a Line key or , the call is answered in the Preferred Audio
mode. You can set your audio preference to Headset or Speakerphone on the
Preferred Audio menu. Lifting the corded handset takes first priority in all instances.

To access the Preferred Audio menu:

1. Press (MENU), then 1, and then 3. The Preferred Audio menu appears.

2. Select the preferred audio:

 Press 1 to select the Speakerphone.
 Press 2 to select the Headset.

3. Press to set your audio preference.

4. Press to save the settings and return to the Deskset Settings menu.

Deskset Settings 85

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User Settings

(Pre-Set)

3. Voicemail Memory

Use or to scroll then press
SELECT or press 1-6.

Quick

Dial

2. Intercom Auto Answer

4. Name Recording

1. Greetings

5. Cordless Headset

User Settings

Use the User Settings menu to modify the settings shown in Figure 23 and listed in

Table 16.

Figure 23. User Settings Menu

Table 16. Deskset Menu – User Settings

Setting See page...

1. Greetings 62

2. Intercom Auto Answer 88

3. Voicemail Memory 89

4. Name Recording 90

5. Cordless Headset 92

6. Password

95

Deskset Settings 86

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User Password

Use dial pad to enter user password.
Press SELECT when done.

Quick

Dial

Enter user password:

Backspc Cancel

Backspc

Cancel

To display the User Settings menu:

1. Press (MENU) and then 2.
The User Settings menu appears.

2. If you have set a user password, the User Password screen appears before the User
Settings menu appears.

 Enter your password and press SELECT.

 To correct errors, use the key.

 To cancel your changes on that screen, press at any time. The Deskset

will return to the previous screen.

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Intercom Auto Answer

Disabled

Delay [5 sec]

Use or to move highlight.
Use or to cycle through options.

Quick

Dial

Save

Auto Answer

 Disabled 

 Enabled 

Save

Intercom Auto Answer

You can set the Deskset to automatically answer Intercom calls after a delay that you
specify. Without touching the Deskset, you can speak to and be heard by people who call
you. For example, employees in warehouses or shops may use this feature for quick
conversations without having to interrupt what they are doing.

DND takes priority over Auto Answer.

Intercom Auto Answer does not apply to outside calls that use an Intercom line
after they were forwarded to your Deskset by a Phone Line Call Forward–No
Answer setting.

To set Intercom Auto Answer:

1. Press (MENU), then 2, and then 2.
The Intercom Auto Answer screen appears.

2. Press

3. Press

 or  to select either or .

, and then  or  to select the delay before the Deskset automatically

answers each Intercom call.

4. Press to confirm the change. The User Settings menu appears.

Deskset Settings 88

Syn248 SB35031 Deskset User’s Guide Back to Contents

Voicemail Memory

Press Exit when done.

Quick

Dial

Exit

There are 26 of 30 minutes
still available for messages.

For more memory, delete Voicemail
messages.

Exit

VM Full

Voicemail Memory

Your voice messages are stored on your Deskset. You can check the amount of available
memory.

To access the Voicemail Memory screen:

1. Press (MENU), then 2, and then 3.
The Voicemail Memory status screen appears.

The Voicemail Memory screen displays the remaining minutes left for recording

messages. This screen is for informational purposes only.

2. Press . The User Settings menu appears.

Even when the Voicemail Memory screen says ...0 of 30 minutes still
available..., there may still be enough time to record a short message

before the status indicator appears.

Deskset Settings 89

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Name Recording

2. Delete Personal Name

Press or to scroll then press
SELECT or press 1-2.

Quick

Dial

1. Play/Rec Personal Name

Play/Rec Name

Press Record to record name.

Record

Exit

Quick

Dial

Personal Name

NAME NOT RECORDED

Record

Stop

Play

Record

Name Recording

Your name recording should identify yourself to callers. If callers access the Company
Directory when unanswered calls are directed to the Auto Attendant, they hear this
recording upon entering your name.

To create a useful recording for incoming callers, you should say your name slowly,
clearly, and at a reasonable volume. Your system administrator may also recommend that
you state both your name and extension number. It is important that your recording be
consistent with recordings at other extensions in the system.

To record and play a personal name:

1. Press (MENU), then 2, and then 4.
The Name Recording menu appears.

2. Press 1 to display the Play/Rec Name screen.

3. Press to record a personal name.

You are limited to a 10-second recording. Recording stops automatically if
the limit is exceeded.

4. When you are finished recording, press . The screen changes to display

and .

Deskset Settings 90

Syn248 SB35031 Deskset User’s Guide Back to Contents

Play/Rec Name

Quick

Dial

Personal Name

Duration: 5s Max allowed: 10s

Record

Play Exit

Play

Exit

Name Recording

Are you sure you want to
delete your recorded name?

Yes No

Press Yes to delete or No to cancel.

Yes

5. Press to review the recorded name.

6. Press . The Name Recording menu appears.

To delete a personal name:

1. From the Name Recording menu, press 2 to delete the personal name.

A confirmation screen appears.

2. Press to confirm.

After you delete your recorded name, the Auto Attendant will announce your
extension number instead.

Deskset Settings 91

Syn248 SB35031 Deskset User’s Guide Back to Contents

Cordless Headset Registration

Cordless Headset is currently
Not Registered

Register Exit

Place Cordless Headset in charger.
Press Register to begin process.

Quick

Dial

Register

Exit

Registering an Optional Cordless Headset

You can register only one AT&T DECT Cordless Headset to a Deskset. When a Deskset
has cordless accessories, they are all part of the same extension, and only one device
can be used at a time.

To register the Cordless Headset:

1. Press (MENU), then 2, and then 5.
The Cordless Headset Registration menu appears.

The headset must be in the charger, otherwise registration cannot proceed.

2. Remove and replace the cordless headset from its charging base.

3. Press . Registration in Progress... appears while the Deskset searches

for the headset.

4. When registration is complete, Cordless Headset is currently Registered appears
and the cordless headset ON/OFF

light turns solid blue.

5. Press . The User Settings menu appears.

Registration can be terminated by pressing CANCEL on the Deskset.

If the cordless headset is registered to another Deskset, it must be
deregistered first. See “Deregistering a Cordless Headset” on page 93.

Deskset Settings 92

Syn248 SB35031 Deskset User’s Guide Back to Contents

Cordless Headset Registration

Cordless Headset is currently
Registered

Exit

Press DeReg to deregister the Cordless
Headset.

Quick

Dial

DeReg

DeReg

Yes

Cordless Headset Registration

Cordless Headset is currently
Not Registered

Register Exit

Place Cordless Headset in charger.
Press Register to begin process.

Quick

Dial

Exit

Deregistering a Cordless Headset

You must deregister cordless accessories before you can register them to different
Desksets. If you remove a Deskset from the system, first deregister any cordless
accessories.

To deregister a cordless accessory:

1. Press (MENU), then 2, and then 5.
The Cordless Headset Registration menu appears.

2. Press . The confirmation message appears.

3. Press to confirm deregistration.

The Deskset screen displays Cordless Headset is currently Not Registered.

The Cordless Headset ON/OFF

light slowly flashes.

4. Press . The User Settings menu appears.

Deskset Settings 93

Syn248 SB35031 Deskset User’s Guide Back to Contents

Cordless Accessory Registration and Deregistration Time-Out

If the cordless device is registered to another Deskset or telephone, it must be
deregistered first. See “Deregistering a Cordless Headset” on page 93.

For security reasons, the registration process on both the Deskset and the cordless
accessory terminates after two minutes if registration is not successful.

If the registration process terminates, the Deskset returns to the Cordless Headset
Registration menu.

If cordless headset registration fails, the ON/OFF light on the headset flashes twice
every five seconds. To reset the headset, remove the headset from the charger and try
the registration process again, beginning with Step 1, “To register the Cordless Headset:”

on page 92.

Deskset Settings 94

Syn248 SB35031 Deskset User’s Guide Back to Contents

Password

1. Set/Change User Password

2. Clear User Password

Use or to scroll then press
SELECT or press 1-2.

Quick

Dial

Clearing the password will make
password entry unnecessary.

Backspc

Delete

Set/Change Password

Enter Password:

Confirm Password:

Use the dial pad to enter user
password twice. Press Save when done.

Quick

Dial

Enter up to 6 digits.

BackspcSave Delete

Save

Yes

Setting and Changing Your Password

Use the Password menu to set, change, or clear your password. This setting can also be

controlled on the WebUI.

Once the password has been cleared, password entry is no longer necessary for User
Settings, voicemail and the WebUI.

To set, change or clear your password:

1. Press (MENU), then 2, and then 6.
The Password menu appears.

2. To set or change your password, press 1.

 Use the dial pad to enter a password of up to six digits.

 To correct errors, press , or to start over, press .

 Press  and enter the new password again.

 To accept the change, press . The Password Saved screen appears,

then the User Settings menu appears.

3. To clear your password, press 2.

 Press to confirm that you want to clear your password. The Password

menu appears.

Deskset Settings 95

Syn248 SB35031 Deskset User’s Guide Back to Contents

Menu

1. Deskset Settings

3. Admin Settings

2. User Settings

Use or to scroll then press
SELECT or press 1-5.

Quick

Dial

4. Deskset Information

5. Auto Attendant Settings

Admin Settings

The Admin Settings are determined by your system administrator. Only someone
with access to the system administrator’s password can change the Admin
Settings.

To display the Admin Settings menu:

1. Press (MENU) and then 3. You then must enter the admin password before you
can view the Admin Settings menu.

For more information on these settings, see the Syn248 Installation and
Configuration Guide, available for download at

smbtelephones.att.com.

Deskset Settings 96

Syn248 SB35031 Deskset User’s Guide Back to Contents

Deskset Information

Quick

Dial

Model No: SB35031

Status: Synchronized*

IP Address: 192.168.0.10

MAC Address: 00:11:A0:11:EA:4D

Serial No: GG20013043

Boot Ver: 2.7.1

P Firmware Ver: 1.3.

Exit

Use or to scroll. Press Exit when
done.

Deskset Information

Use or to scroll. Press Exit when
done.

Quick

Dial

P Firmware Ver: 1.3.

V Firmware Ver: D023

S Series: 0.6.1

Hardware Ver: 1

Headset: Not Registered

Local Address: 169.254.6.174

Exit

Deskset Information, Page 1

Deskset Information, Page 2

Exit

Deskset Information

Use the Deskset Information screen, shown in Figure 24, to find the Deskset's IP

Address, which you will need to access the WebUI. The other Deskset information may
be used by your system administrator or the installer.

Figure 24. Deskset Information

To display Deskset Information:

1. Press (MENU) and then 4. The Deskset Information screen appears.

The model number, device status, IP Address, and Firmware number are listed with
other information.

2. Press

3. Press to return to the main menu.

 to view additional information.

Deskset Settings 97

Syn248 SB35031 Deskset User’s Guide Back to Contents

Menu

1. Deskset Settings

3. Admin Settings

2. User Settings

Use or to scroll then press
SELECT or press 1-5.

Quick

Dial

4. Deskset Information

5. Auto Attendant Settings

Auto Attendant Settings

1. Default Menu

3. Night Menu

2. Day Menu

Quick

Dial

Use or to scroll or press 1-3.
Press Set? then press Save.

[Set]

Save Set?

Set?

Save

Auto-Attendant Settings

If your system administrator has set your extension as the Operator extension, you can
use the Deskset to select the Auto Attendant. The Auto Attendant can answer calls
during periods when your office is closed or when calls go otherwise unanswered. The
Auto Attendant has a voice greeting and an interactive menu to enable callers to reach
the desired extension.

Three Auto Attendant menus are available: a default menu, a Day menu and a Night
menu. The default menu instructs callers to “Enter the extension number or enter 0 for
the operator.” The system administrator can customize the Day menu and Night menu
with your own company’s greeting message and instructions to callers.

For more information, see “About the Auto Attendant” on page 31.

The system administrator enables the Auto Attendant by setting a phone line’s
Call Forward–No Answer destination as the Auto Attendant. When the Auto
Attendant is enabled, extensions may ring for incoming calls on that line, but if
the calls are not answered, they will be directed to the Auto Attendant.

To manage the Auto Attendant Settings:

1. Press (MENU) to display the Menu with a fifth item, Auto Attendant Settings.

2. Press 5 to display the Auto Attendant Settings.

3. Highlight the name of the Auto Attendant you want to use and press .

Deskset Settings 98

4. Press to save the setting.

Syn248 SB35031 Deskset User’s Guide Back to Contents

DND

DND ON

Quick

Dial

ExtListDNDHoldList Page

12:30PM Thu Feb 25 2010

DND ON

DND

DND ON

Using Do Not Disturb (DND)

Do Not Disturb (DND) silences incoming ringing and paging. However, when DND is on,
you can still answer incoming calls. The incoming call screen appears and the Line key
LED flashes.

To enable or disable Do Not Disturb:

1. From the Idle screen, press .

appears in the top right of the Idle screen.

2. Press to turn DND off. disappears from the screen.

Deskset Settings 99

Syn248 SB35031 Deskset User’s Guide Back to Contents

C HAPTER

11

W

EB INTERFACE

Use an Internet browser to access the Web User Interface (WebUI) that resides on your
Deskset. See “Accessing the Web User Interface (WebUI)” on page 101. After you log in
to the WebUI, you can configure the following features:

 “Basic Settings” on page 103

 “Personal Directory” on page 104

 “Quick-Dial Keys” on page 106.

You can also view the Deskset Help from the WebUI. See “Help” on page 107.

Web Interface 100