AT&T SB35031 User Manual
© 2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Syn248® is a registered trademark of Advanced American Telephones. Issue 1.0 09/13
AT&T SB35031 Deskset
®
User’s Guide
Syn248 SB35031 Deskset User’s Guide
Preface ..............................................................................................................5
Additional Documentation .................................................................................................................................5
Topic Navigation ..................................................................................................................................................... 6
Text Conventions....................................................................................................................................................6
Overview...........................................................................................................7
Syn248 System Overview...................................................................................................................................8
Deskset Description...............................................................................................................................................9
Deskset Hard Keys............................................................................................................................. 10
Deskset Idle Screen........................................................................................................................... 11
Setting Your Password...................................................................................................................................... 12
Deskset Soft Keys................................................................................................................................................ 13
Deskset Status Indicators................................................................................................................................ 14
Call Indicators ....................................................................................................................................................... 15
Call Status Icons................................................................................................................................. 16
Call Status LEDs.................................................................................................................................. 16
Deskset Dial-Pad Entry..................................................................................................................................... 17
Using the Speakerphone.................................................................................................................................. 18
Using Help Screens............................................................................................................................................. 18
C
ONTENTS
Outgoing Calls...............................................................................................19
Active Call Screen............................................................................................................................................... 20
Predialing................................................................................................................................................................. 21
Live Dialing ............................................................................................................................................................. 22
Making a Call from a List................................................................................................................................. 23
Making an Intercom Call.................................................................................................................................. 24
Making Calls with the Optional DECT Cordless Headset ................................................................ 25
Incoming Calls ...............................................................................................26
Incoming Call Screen......................................................................................................................................... 27
Incoming Call Indication .................................................................................................................................. 27
Answering a Call.................................................................................................................................................. 28
Ignoring a Call....................................................................................................................................................... 29
Intercom Auto Answering ............................................................................................................................... 30
Call Forward–No Answer................................................................................................................................. 31
About the Auto Attendant .............................................................................................................................. 31
Caller Options ...................................................................................................................................... 31
2
Syn248 SB35031 Deskset User’s Guide
Call Management ..........................................................................................32
Call Management................................................................................................................................................. 33
Putting a Call on Hold ...................................................................................................................................... 34
Transferring a Call............................................................................................................................................... 35
Making a Conference Call............................................................................................................................... 37
Putting a Conference on Hold.....................................................................................................38
Ending a Conference ........................................................................................................................ 39
Call Management Using a Headset ............................................................................................................ 40
Accessing Items in Lists ..............................................................................41
About the Extension List.................................................................................................................................. 42
Accessing the Extension List ........................................................................................................ 43
Accessing the Quick-Dial List........................................................................................................................ 44
Editing Quick Dial Entries............................................................................................................... 45
About the Redial List......................................................................................................................................... 46
Accessing the Redial List ............................................................................................................... 47
Deleting Redial Entries .................................................................................................................... 48
Searching the Directory or Extension Lists ............................................................................................ 49
Accessing the Held Calls List ........................................................................................................................ 50
Directory .........................................................................................................51
Using the Directory............................................................................................................................................. 52
Viewing Directory Entries ................................................................................................................................ 53
Creating a New Personal List Entry ........................................................................................................... 55
Editing a Personal List Entry.......................................................................................................................... 56
Storing Directory Entries from the Call Log or Redial List............................................................. 57
Deleting a Personal List Entry ...................................................................................................................... 58
Sorting Directory Entries.................................................................................................................................. 58
Voicemail ........................................................................................................59
Voicemail Overview ............................................................................................................................................ 60
Selecting Your Voicemail Greeting............................................................................................................. 62
Recording a Greeting ........................................................................................................................................ 63
Accessing Your Messages ............................................................................................................................... 64
Deleting Messages.............................................................................................................................................. 67
New Message Status Indications (! Icons)............................................................................................... 68
Accessing Your Voicemail Remotely.......................................................................................................... 69
Call Log ...........................................................................................................72
Using the Call Log .............................................................................................................................................. 73
Reviewing the Call Log List............................................................................................................................ 75
Listening to Voicemail From the Call Log.............................................................................. 76
Storing Call Log Entries.................................................................................................................................... 77
Deleting Call Log Entries................................................................................................................................. 78
Paging..............................................................................................................79
Sending a Page..................................................................................................................................................... 80
3
Syn248 SB35031 Deskset User’s Guide
Deskset Settings ...........................................................................................81
Deskset Menu........................................................................................................................................................ 82
Deskset Settings .................................................................................................................................................. 83
Display ..................................................................................................................................................... 84
Sounds ..................................................................................................................................................... 84
Preferred Audio................................................................................................................................... 85
User Settings.......................................................................................................................................................... 86
Intercom Auto Answer..................................................................................................................... 88
Voicemail Memory.............................................................................................................................. 89
Name Recording ................................................................................................................................. 90
Registering an Optional Cordless Headset ........................................................................... 92
Deregistering a Cordless Headset ............................................................................................. 93
Cordless Accessory Registration and Deregistration Time-Out.................................. 94
Setting and Changing Your Password ..................................................................................... 95
Admin Settings...................................................................................................................................................... 96
Deskset Information........................................................................................................................................... 97
Auto-Attendant Settings.................................................................................................................................. 98
Using Do Not Disturb (DND) .......................................................................................................................... 99
Web Interface ............................................................................................. 100
Accessing the Web User Interface (WebUI).........................................................................................101
Error Handling....................................................................................................................................102
Basic Settings......................................................................................................................................................103
Personal Directory ............................................................................................................................................104
Quick-Dial Keys ..................................................................................................................................................106
Help ..........................................................................................................................................................................107
Troubleshooting ......................................................................................... 108
Common Troubleshooting Procedures...................................................................................................109
Display Messages...............................................................................................................................................111
Calls Generally....................................................................................................................................................113
Incoming Calls.....................................................................................................................................................116
Outgoing Calls ....................................................................................................................................................118
Voicemail ...............................................................................................................................................................119
Other Deskset Features..................................................................................................................................121
WebUI......................................................................................................................................................................122
PC/Deskset Interaction ..................................................................................................................................123
Cordless Headset...............................................................................................................................................124
Appendixes.................................................................................................. 128
Appendix A: Deskset Soft Keys...................................................................................................................128
Appendix B: Technical Specifications......................................................................................................130
Appendix C: Maintenance..............................................................................................................................131
Appendix D: Important Safety Instructions...........................................................................................132
Appendix E: GPL License Information .....................................................................................................133
Glossary ....................................................................................................... 134
4
Syn248 SB35031 Deskset User’s Guide Back to Contents
P
REFACE
This User’s Guide provides instructions for using your Syn248 SB35031 telephone with
firmware version 1.3.1 or newer, and its optional accessories. See page 97 for
instructions on checking the firmware version on the Deskset. Although the Quick Start
Guides also include information on using the devices, this guide has information on
setting up the devices and more complete information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 132. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
smbtelephones.att.com or call 1 (888) 386-2006. In Canada,
dial
1 (888) 469-2005.
Additional Documentation
Downloadable copies of all Syn248 documents, including user’s guides, the
Installation and Configuration guide and Quick Start Guides, are available at
smbtelephones.att.com/product-support/product-documentation
.
Preface 5
Syn248 SB35031 Deskset User’s Guide Back to Contents
DND
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.
Topic Navigation
This Syn248 SB35031 Deskset User’s Guide features easy navigation between topics and
the ability to return to your original topic.
Text in blue indicates a link to another page in the document.
indicates a hyperlink to an external web site.
You can also click the arrows at the bottom of the page to move around this document.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Bold text in blue
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Example of a Note.
Example of a Caution.
Preface 6
Syn248 SB35031 Deskset User’s Guide Back to Contents
C HAPTER
1
O
VERVIEW
The Syn248® Business Phone System from AT&T is for businesses that need up to 24
extensions. This system is scalable from 1 to 8 outside lines, so as your business grows,
your phone system can too. The Syn248 Business Phone System provides simplicity
without sacrifice — it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
The SB35031 Deskset has a large screen and a built-in DECT 6.0 radio to host an optional
cordless headset. This User’s Guide describes how to register and use a compatible AT&T
DECT cordless headset with the SB35031 Deskset. See “Registering an Optional Cordless
Headset” on page 92.
This chapter introduces the SB35031 Deskset and provides an overview of the Syn248
system and the external features of the Deskset.
“Syn248 System Overview” on page 8
“Deskset Description” on page 9
“Setting Your Password” on page 12
“Using the Speakerphone” on page 18
“Using Help Screens” on page 18.
Overview 7
Syn248 SB35031 Deskset User’s Guide Back to Contents
blue lines = telephone
red lines = Ethernet
orange lines = audio
Syn248 System Overview
Your Deskset is part of the Syn248 system. Syn248 differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Syn248 uses a
distributed control system over a Local Area Network (LAN). Figure 1 illustrates a sample
system.
Figure 1. Sample Syn248 System
Overview 8
Syn248 SB35031 Deskset User’s Guide Back to Contents
Quick
Dial
FwdVMAnswer Ignore
12:30PM Thu Feb 25 2010
Mary Williams 305-555-0134 0:02
Graham Bell 9-1-800-222-3111 0:13
ABC Account... 503-555-0194 5:32
1
2
3
4
5
6
7
8
Deskset Description
The key external features of the Deskset are shown in Figure 2 and described in Table 2.
Table 2 Deskset External Features
1. Liquid Crystal Display (LCD) Provides controls and information for using the
2. Soft Keys Four keys that produce different actions, depending
3. Corded Handset Connects to handset jack on left side.
4. Hard Keys Fixed-function keys. See “Deskset Hard Keys” on
5. Navigation Key Moves the cursor up/down/left/right on the display.
6. Quick Dial Key Provides easy access to frequently dialed numbers.
7. Line Keys Five keys that access active calls and held calls.
8. New Message Indicator Illuminates when you have new messages.
Figure 2. Deskset External Features
Deskset.
on the LCD labels.
page 10.
Overview 9
Syn248 SB35031 Deskset User’s Guide Back to Contents
1
2
3
4
5 6 7 8
9
10
11
1213
14
Deskset Hard Keys
The hard keys include the standard telephone dial-pad keys and the function keys shown
in Figure 3 and defined in Table 3.
.
Figure 3. Deskset Function Keys
Table 3 Deskset Function Keys
1. MENU Accesses the Deskset menu.
2. DIRECTORY Accesses the Directory.
3. CALL LOG Accesses the incoming call log.
4. MESSAGES Accesses your voice messages.
5. HELP Displays the Help menu.
6. REDIAL Accesses the Redial list.
7. HOLD Puts current active call on hold. Allows access to other calls and
features while maintaining call connection.
8. SPEAKER During a call, switches voice to and from the speakerphone. Can be
used to answer or start a call, or to hang up.
9. MUTE Mutes the microphone. When on, the other party cannot hear you.
Does not mute the optional cordless headset.
10. VOL+/VOL– Increases or decreases the ringer and voice volume.
11. HEADSET Routes audio to a headset, if a headset is connected or registered.
Can be used to go off hook.
12. CANCEL
13. SELECT
14. Navigation Moves the cursor up (), down (), left (), right () on the display.
Overview 10
Cancels the most recent operation and returns to previous function.
Usually selects a highlighted option. Dials highlighted phone numbers.
Syn248 SB35031 Deskset User’s Guide Back to Contents
Quick
Dial
ExtListDNDHoldList Page
12:30PM Thu Feb 25 2010
1
2
3
4
5
6
8
9
7
Deskset Idle Screen
Figure 4 identifies the basic elements of the Idle screen. Table 4 describes the call
functions displayed on the Idle Screen. The Idle screen appears when the system is first
turned on and when there is no call activity. The display is backlit when you are using it,
but the backlight turns off 30 seconds after the most recent button press.
Figure 4. Idle Screen
Table 4 Idle Screen
1. Time and Date
2. Extension Number and
Name
Your extension number and name appear on the Idle
screen.
3. New Messages Press SELECT to view the list of new voice messages.
4. Help Help messages appear in this area, depending on
Deskset activity.
5. Soft Key Labels See “Deskset Soft Keys” on page 13.
6. Quick Dial When the nearby key is pressed, the line icons or line
names change to display up to six quick-dial numbers.
7. Intercom Icon Indicates the Intercom line for internal calls.
8. Call Status Icons Show whether there is an active, conference, or held
call, or whether there is a line available for making a call.
Your system administrator can enter line names that
replace these Idle screen icons.
9. Status Indicators Status indicators appear in this space. See “Deskset
Status Indicators” on page 14.
Each phone line connected to your system corresponds to a Line key on the Deskset as
shown in Figure 2 on page 9. The Syn248 system can have up to 8 lines connected. The
system administrator can configure your Deskset with up to four lines on which you can
make and receive external calls. One key is reserved for “Intercom” calls to other Syn248
Deskset extensions.
Overview 11
Syn248 SB35031 Deskset User’s Guide Back to Contents
Other Desksets in the system share these lines and display the line status. In general,
incoming calls on a line ring at all Desksets that share that line. However, your system
administrator can set your Deskset to ignore calls on a selected line. Your Deskset will
not ring for calls on the ignored line, but you can still view call activity for that line. The
Line key LED indicates whether a line is ringing, busy, or on hold.
The Line keys are used for receiving and making calls to external numbers. To call
another extension in your office, you must use an Intercom key. By default, the Intercom
key is the fifth key, but your system administrator can configure additional Intercom keys.
Setting Your Password
You can protect your Deskset by setting a password that prevents other users from
accessing your User Settings and messages. If you create a password, you will need to
enter it before accessing User Settings, messages, and the WebUI.
For more information, see “Setting and Changing Your Password” on page 95.
Overview 12
Syn248 SB35031 Deskset User’s Guide Back to Contents
Quick
Dial
ExtListDNDHoldList Page
12:30PM Thu Feb 25 2010
HoldList
Page
DND
ExtList
Deskset Soft Keys
The Deskset provides soft keys as illustrated in Figure 5. The soft key labels change
according to the current task. For example, if you are holding a call, the key labels
displayed are different from those displayed if you are making a call. See “Appendix A:
Deskset Soft Keys” on page 128 for an alphabetical list of the labels that appear above
the soft keys.
Table 5 describes the Deskset Idle screen soft keys, as shown in Figure 5.
Figure 5. Deskset Idle Screen
Table 5 Idle Screen Soft Keys
Key Description Key Description
Accesses Held Calls list. Pages internal extensions.
Turns Do Not Disturb on or off. Accesses Extension list.
Overview 13
Syn248 SB35031 Deskset User’s Guide Back to Contents
Quick
Dial
ExtListDNDHoldList Page
12:30PM Thu Feb 25 2010
DND ON
DND ON
ANS ON
VM Full
< 5 Min
Deskset Status Indicators
Status indicators appear in the upper right-hand corner of the Deskset display, as shown
in Figure 6.
Figure 6. Example of DND On
Status messages include:
Do Not Disturb is on.
Intercom Auto Answer is on. See “Intercom Auto Answering” on
page 30.
Voicemail memory is full.
Less than five minutes of voicemail recording time is available.
Ringer volume set to zero. The ringer is silent.
The silent ringer and the voicemail indicators alternate with each other and the
other status indications. When Do Not Disturb is on, there is no indication for
Auto Answer.
Overview 14
Syn248 SB35031 Deskset User’s Guide Back to Contents
Quick
Dial
Answer Ignore
12:30PM Thu Feb 25 2010
Mary Williams 305-555-0134 0:02
Graham Bell 232-555-0176 0:13
Charlie John... 503-555-0194 5:32
Line 2
Call Information
Line Keys
Intercom Key
Line Key LED
Call Status Icons
Timer
Displays the duration of
the current call status,
such as how long the call
has been held.
Call Indicators
The Line keys, as shown in Figure 7, allow you to manage your calls. The Deskset presents
call status information next to the Line keys at the side of the display. When there is an
incoming call, the Line key LED flashes. Icons on the screen identify the status of each
call. When there are several lines active, press Line keys to access calls. The soft keys
change accordingly. See “Call Status Icons” on page 16 for a complete description of the
available icons.
Figure 7. Sample Active Call Screen
Overview 15
Syn248 SB35031 Deskset User’s Guide Back to Contents
Call Status Icons
Table 6 shows and describes the call status icons.
Table 6 Deskset Call Status Icons
Icon Status Icon Status
Call Status LEDs
Available
Indicates an available line (if the
system administrator has not
named your lines).
Intercom
Indicates an available Intercom
line for internal calls.
Off Hook
Indicates that you have lifted the
corded handset, pressed SPEAKER
or HEADSET, or you are on a
phone call.
On Hold
Indicates you have put the call on
hold.
Conference
Indicates a conference call.
Incoming Call
Indicates an incoming call
when there are no other calls.
Ringing
Indicates an incoming call.
Silenced Ring
Indicates an ignored incoming
call.
Conference On Hold
Indicates you have put a
conference call on hold.
The Call Status LED flash patterns indicate call status as described in Table 7. All
Desksets that share lines also display the same LED activity. For example, if someone puts
a call on line 3 on hold, the Line key for line 3 flashes slowly on all the Desksets that
share line 3.
Table 7 Deskset Call Status LED Activity
LED Activity Description
Off No Call
Steady On Active Call
Fast Flash Ringing Call
Slow Flash Held Call
Overview 16
Syn248 SB35031 Deskset User’s Guide Back to Contents
Deskset Dial-Pad Entry
Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6,
and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as
shown in Figure 8.
Figure 8. Dial Pad
Pressing 1 once enters a space; pressing it twice enters a 1.
Pressing a key numbered 2 to 9 enters characters in the following order:
1. Upper-case letters.
2. Key number.
3. Lower-case letters.
For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q,
R, S, 7, p, q, r, s.
For text fields that accept only numbers, pressing a key once enters a number.
You can enter special characters by pressing the # and * keys.
Press # to cycle through the special characters # & ‘ , – . @ (in that order).
Press * to cycle through the special characters ! ( ) * + ? (in that order).
Overview 17
Syn248 SB35031 Deskset User’s Guide Back to Contents
HELP
1. Idle Screen Information
3. Directory
2. Voicemail
Use or to scroll then press
SELECT or press 1-9.
Quick
Dial
4. Call Log and Redial List
Exit
5. Making an external call
6. Making an internal call
7. Call Management
Exit
Using the Speakerphone
When the speakerphone is active, the (SPEAKER) key is lit.
To use the speakerphone:
1. To make a call, press . The key lights up and you hear a dial tone. Begin dialing.
2. To end a call, press . The key light goes out.
During an active call, if you are using the corded handset or any corded or cordless
headset, pressing switches audio to the speakerphone.
Using Help Screens
In addition to the brief Help messages at the bottom of each screen, you can view more
Help on the Deskset screen. These are very brief descriptions of how to use some of the
features.
To use the Deskset Help:
1. On the Deskset, press (HELP). The Help menu appears.
2. Press
or to highlight the desired feature.
3. Press SELECT.
4. Press to exit the Help.
Overview 18
Syn248 SB35031 Deskset User’s Guide Back to Contents
C HAPTER
2
O
UTGOING
C
ALLS
The Deskset provides several methods for making a call. You can also use an optional
cordless headset to complete a call that you dialed on the Deskset.
If you are in Idle mode or have calls on hold, you can predial a phone number and then
go off hook to call the number. You can make a call at any time by choosing an off-hook
method, then dialing a number. This is referred to as live dialing. You can also predial or
live dial using phone numbers from lists, such as the Directory, Call Log, Redial, Quick
Dial, and Messages.
You can dial the extension for the system operator by dialing 0 (zero) on an Intercom line.
“Active Call Screen” on page 20
“Predialing” on page 21
“Live Dialing” on page 22
“Making a Call from a List” on page 23
“Making an Intercom Call” on page 24
“Making Calls with the Optional DECT Cordless Headset” on page 25.
Outgoing Calls 19
Syn248 SB35031 Deskset User’s Guide Back to Contents
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176 2:51
Transfer Conf
Quick
Dial
Flash More 1/2
Transfer
Conf
Flash
More
HoldList
Page
Active Call Screen
The active call screen, as shown in Figure 9, appears while you are on a call.
Figure 9. Active Call Screen
Table 8. Active Call Screen Description
Key Description Key Description
Begins transfer of a call. See
“Transferring a Call” on
page 35.
External calls only —
Simulates a hook flash, which
signals your telephone service
provider to activate a feature.
Displays the Held Calls list. See
“Accessing the Held Calls List”
on page 50
.
1
Begins a conference call. See
“Making a Conference Call” on
page 37.
Moves to the next set of soft
keys.
More 1/2
indicates that
you are on page one of two.
Pages all extensions. See
“Sending a Page” on page 80.
1. For example, hook flash may switch you to another incoming call when you
hear a call-waiting tone, or enable you to create a conference call. These
features may be offered as part of your phone plan. Features that use hook
flash occur at the Central Office (CO) and are separate from any similar functions in Syn248.
Outgoing Calls 20
Syn248 SB35031 Deskset User’s Guide Back to Contents
Quick
Dial
12:30PM Thu Feb 25 2010
To call, press a Line Appearance key or
an Intercom key (for internal no.).
PauseCallStore Backspc
232
Store
Backspc
Pause
Call
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176 2:51
Transfer Conf
Quick
Dial
Flash More 1/2
Predialing
Predial is only available when the Deskset is idle or when all calls are on hold. In Predial
mode, there is no dial tone. You can only predial one phone number at a time. To begin
Predial, press a dial-pad key.
To make a Predial call:
1. Enter an extension number or phone number (for example: 232-555-0176) using the
dial pad. The predial screen appears.
Before you call the number, you can press:
to store the number in your Personal list.
to delete the last digit entered.
to insert a two-second pause into the phone number.
CANCEL to cancel predial.
2. Lift the corded handset, or press SPEAKER, HEADSET, , or a Line key to go
off hook and call the number.
Outgoing Calls 21
Syn248 SB35031 Deskset User’s Guide Back to Contents
Quick
Dial
12:30PM Thu Feb 25 2010
FlashTransfer Conf
232 0:02
More 1/2
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176 2:51
Transfer Conf
Quick
Dial
Flash More 1/2
Live Dialing
You can make a call by going off hook, then dialing a phone number.
To dial a live number:
1. Do one of the following to go off hook (to hear the dial tone) from Idle mode:
Lift the corded handset.
Press SPEAKER or HEADSET.
Press an available Line key.
2. Enter the extension number or phone number you want to dial, as shown below.
The active call screen appears.
Outgoing Calls 22
Syn248 SB35031 Deskset User’s Guide Back to Contents
Directory
Graham Bell Personal
232-555-0176
Heather Phillips 732-555-7318
Ian Stevens 604-555-0184
John Lee 503-555-0194
John Smith 249
Karl Anders 204
Call
13/48
LastNme
Quick
Dial
New More 1/3
Use or to scroll or use dial pad
for quick search.
Call
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176 2:51
Transfer Conf
Quick
Dial
Flash More 1/2
Making a Call from a List
To make a call from a list:
1. Access the desired list entry. For example, press (DIRECTORY). The Directory
screen appears. See “Accessing Items in Lists” on page 41.
2. Press
or until you highlight the desired entry.
3. Press or SELECT to dial the highlighted number. The Deskset dials the
number and the active call screen appears.
Phone numbers are dialed as they appear in the lists.
Outgoing Calls 23
Syn248 SB35031 Deskset User’s Guide Back to Contents
12:30PM Thu Feb 25 2010
ExtList Page
Quick
Dial
Line 2
Line 3
Line 4
Line 1
ExtList
Call
12:30PM Thu Feb 25 2010
Graham Bell 219 0:20
Transfer Conf
Quick
Dial
Line 2
Line 3
Line 4
Line 1
More 1/2
Making an Intercom Call
To make an internal (extension-to-extension) call, you must press the INTERCOM key as
shown in Figure 7 on page 15. By default, the fifth key down is the Intercom key, but
your system administrator can configure additional Intercom keys to give you more
Intercom lines.
By default, your Deskset uses an outside line any time you go off hook by lifting the
handset, pressing (SPEAKER), or by some other method. However, your system
administrator can configure your Deskset to use the Intercom line any time you go off
hook.
To make an intercom call:
1. With the Deskset in Idle mode, go off hook by lifting the handset, pressing , or by
some other method.
2. If necessary, press the INTERCOM key, then dial the extension number.
Instead of dialing after pressing the INTERCOM key, you can press ,
highlight the desired extension number, then press or SELECT to dial the
number.
3. When your Intercom call is answered, the active call screen appears.
Outgoing Calls 24
Syn248 SB35031 Deskset User’s Guide Back to Contents
Making Calls with the Optional DECT Cordless Headset
If you have an optional AT&T DECT Cordless Headset registered to your Deskset, then
you can make calls with the headset. Use the Deskset dial pad to dial the number.
To make a call with the Cordless Headset:
1. Remove the headset from its charger and press the ON/OFF button on the headset.
The headset is active when you hear a dial tone.
2. Dial the extension or phone number on the Deskset.
3. Press the headset ON/OFF button to end the call.
OR
1. Predial the extension or phone number on the Deskset.
2. Press the headset ON/OFF button to initiate dialing and transfer the audio to the
headset.
3. Press the headset ON/OFF button to end the call.
Outgoing Calls 25
Syn248 SB35031 Deskset User’s Guide Back to Contents
C HAPTER
3
I
NCOMING
C
ALLS
When a call comes in, the Deskset rings and the incoming call information appears as
shown in Figure 10 on page 27. The screen displays the caller’s name and number (if
available). If there is more than one incoming call, they are displayed on the screen. You
can answer or ignore each call.
You can also answer calls with the optional DECT Cordless Headset. When you hear the
ring, remove the headset from its charger (if necessary) and press ON/
headset.
The following sections describe handling incoming calls:
“Incoming Call Screen” on page 27
“Incoming Call Indication” on page 27
“Answering a Call” on page 28
“Ignoring a Call” on page 29
“Intercom Auto Answering” on page 30
“About the Auto Attendant” on page 31.
OFF on the
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Syn248 SB35031 Deskset User’s Guide Back to Contents
INCOMING CALL
Graham Bell
232-555-0176
Answer Ignore
Lift receiver, or press Answer, SPEAKER,
HEADSET, or key next to
Incoming Call
Active Call
Press
or lift handset
Answer
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176 2:51
Transfer Conf
Quick
Dial
Flash More 1/2
Answer
Ignore
Incoming Call Screen
The incoming call and active call screens are shown in Figure 10.
.
Figure 10. Incoming Call and Active Call
.
Table 9. Incoming Call Screen Soft Keys
Key Description
Answers incoming call.
Silences ringer during incoming call.
Incoming Call Indication
When there is an incoming call, the Deskset rings. See “Sounds” on page 84.
Do Not Disturb automatically silences the ringer. See “Using Do Not Disturb
(DND)” on page 99.
If someone at another Deskset answers an outside call, your Deskset returns to Idle
mode.
If your company has caller ID, the incoming call screen displays caller information. If the
caller ID information is absent because it is unavailable, UNKNOWN NAME and
UNKNOWN NUMBER display. If the caller chooses not to send the information,
PRIVATE NAME and PRIVATE NUMBER display.
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Syn248 SB35031 Deskset User’s Guide Back to Contents
Answer
Answer
Ignore
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176 2:51
Transfer Conf
Quick
Dial
Flash More 1/2
Ignore
Answering a Call
To answer a call:
Lift the corded handset.
Press to answer using the Preferred Audio Mode. See “Preferred Audio”
on page 85.
Press SPEAKER to use the speakerphone.
Press HEADSET to use a cordless or corded headset. See “Call Management
Using a Headset” on page 40.
For multiple incoming calls, press or press the corresponding Line key
to answer each call. You can also press to return the highlight to your
active call.
The active call screen appears.
If someone at another Deskset answers the call, your Deskset returns to Idle
mode.
If you are listening to voicemail when a call comes in, press to
redirect the call and allow message playback to continue.
If Intercom Auto Answer is enabled, an Intercom call is automatically
answered after the set time delay. See “Intercom Auto Answering” on
page 30.
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Syn248 SB35031 Deskset User’s Guide Back to Contents
Ignore
Ignore
12:30PM Thu Feb 25 2010
Angela Martin 732-555-7318 0:05
Graham Bell 232-555-0176 3:34
Quick
Dial
Transfer Conf
Ignore
Answer
Ignoring a Call
You can ignore an incoming call by pressing to silence the ringer. The silenced
ringer icon appears, as shown in Figure 11. If you are on an active or held call, after you
press , the highlight moves back to whatever call you were on before the
incoming call.
Figure 11. Ignored Call
Once a call is ignored:
The key is no longer available on the incoming call screen.
The Line key LED continues to flash.
You can press the flashing Line key to answer the incoming call.
Going off hook does not answer the call, but starts a new call on the next
available Line.
Your system administrator can set your Deskset to ignore all incoming calls on
selected lines. If your Deskset has one or more lines configured this way, your
Deskset automatically ignores incoming calls on those lines. Your Deskset does
not ring, but you can answer the call by pressing the key or the flashing
Line key.
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Syn248 SB35031 Deskset User’s Guide Back to Contents
ANS ON
ANS ON
DND ON
Quick
Dial
ExtListDNDHoldList Page
12:30PM Thu Feb 25 2010
ANS ON
12:30PM Thu Feb 25 2010
John Smith 232-555-0176 0:01
Transfer Conf
Quick
Dial
More 1/2
Call Answered.
Speak after the tone.
Intercom Auto Answering
You can set your Deskset to answer Intercom calls automatically, without your having to
touch the phone to answer. See “Intercom Auto Answer” on page 88. When you enable
Auto Answer, appears at the top of the Deskset screen, as shown in Figure 12.
does not appear if is active, because Auto Answer is disabled when
Do Not Disturb is on.
Intercom Auto Answering applies only to Deskset-to-Deskset calls. Auto
Answering does not apply to forwarded calls that use your Intercom line(s).
Figure 12. Intercom Auto Answer On
To respond to an Auto Answered call:
In Idle mode, all incoming calls ring for the amount of time specified in the Auto Answer
Delay. See “Intercom Auto Answer” on page 88. After the last ring, a two-second
notification screen appears, and you hear a warning tone. Talk after the tone.
If the Auto Answer Delay is set to zero, you hear no ring. Instead, the Call
Answered screen appears and you hear the warning tone.
If you do not want the Deskset to automatically answer the call, you can press IGNORE
to send the call to the Intercom Call Forward–No Answer target (see “Call Forward–No
Answer” on page 31).
If there are multiple incoming Intercom calls, Auto Answer applies to the first call.
Incoming Calls 30
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