AT&T WI500Q, TC, s9643 User Manual
AT&T
MERLIN™
COMMUNICATIONS SYSTEM
ADMINISTRATION MANUAL:
MODELS 1030 AND 3070
WITH FEATURE MODULE 1
999-504-137IS
Your
MERLIN™
available only with much larger systems. In addition to all the conveniences you have
come to expect from your business telephones, the
coms at every telephone, return of unanswered calls to an attendant, and several
forms of backup call coverage, to name just a few of its advantages. You can even
choose different features for each telephone, and change them when necessary, to
make sure that the telephone meets the needs of the person using it.
This manual is for the use of the person in charge of overseeing the initial setting
up and the day-to-day operation of the
features and provides instructions for assigning them so that you can customize the
MERLIN
system to best suit your own environment.
communications system gives you telephone service previously
MERLIN
MERLIN
system. It describes the system
system provides inter-
3
Table of Contents
MERLIN
Fixed Features
Custom Features
Optional Features and Equipment
Important Information for Administrators
Arranging Your Outside Lines: Pooled or Square
The Administrator/Attendant Console
Customizing Your MERLIN System
The Forms and Labels You Need
Customizing Sequence
The Control Unit
Setting Your Control Unit
Administering Your System at the Administrator/Attendant Console
Specifying Touch-Tone or Rotary Dialing
Creating a Line Pool
Assigning Individual Lines and Call Restrictions to Voice Terminals
Establishing Night Service
Programming Voice Terminals for Office Priorities
Assigning Line Ringing for Incoming Calls
Assigning Cover Buttons
Assigning an Automatic Line Selection Sequence
Programming Voice Terminals for Personal Priorities
Assigning Features to Programmable Buttons
Using Pause, Stop, and Flash for Outside Auto Dial Buttons
Assigning Speed Dial Codes to 5- and 10-Button Voice Terminals
Selecting a Personal Ring
Programming Voice Announcement Disable
Special Information About Attendant Consoles
Special Information About Square Systems
Appendix
System Administration Diagrams and Forms
Index
System Features
About Pooled Systems
About Square Systems
6
7
11
15
18
18
18
18
19
20
20
20
23
24
25
26
26
27
29
30
30
31
32
33
33
34
35
36
36
37
38
39
40
49
4
Get a free line without having to push a button or interrupt someone else’s call. In
addition, the lights next to
line buttons make it easy to
keep track of calls.
●
Red light indicates
line you are on.
●
Green light indicates
if line is free, busy, or
on hold.
Fast flashing = you
put call on hold
Slower flashing =
someone else put
call on hold
Have access to a “pool” or
group of outside lines
through a single button. This
frees buttons for programmable features.
Touch Intercom-Ring or
Intercom-Voice
others connected to your
MERLIN
to contact
system.
AVAILABLE
FEATURES. . .
Program buttons so that
custom features, such as Do
Not Disturb and Outside
Auto Dial, are yours with just
one touch.
Using
Conference,
with up to two outside lines
and two inside lines at once.
Transfer a call to another
voice terminal with or
without voice announcement.
Put calls on
connect
Hold.
Test functions of your voice
terminal and program its
features using the T/P
switch.
Control the volume of both
your speaker and ringer.
Dial special codes for additional features.
. . .AND THERE ARE EVEN MORE
See Pages 7 through 17
Drop one party from a conference call.
Speaker
Touch
dialing, group listening, and
on-hook monitoring for the
other person’s return when
you are put on hold.
Touch
Recall
a call without hanging up
the handset. With Centrex or
PBX service, use
stead of a switchhook flash.
Call your attendant for
messages when light is lit.
for on-hook
to disconnect
Recall
in-
5
MERLIN System Features
The
MERLIN
1 offers a wealth of features that provide exceptional telephone service both on a
business-wide and personaI basis. As system administrator, you will make decisions
about how the system operates as a whole and about some of the features that should
appear at each voice terminal. (The advanced telephones in the
are called voice terminals.) The charts on the next few pages describe all of the features
of your system. They are grouped alphabetically in three categories:
FIXED FEATURES are built into the system. Those that have permanently labeled
●
buttons appear in bold type in the chart.
CUSTOM FEATURES can be changed in accordance with company priorities
●
and personal needs. Those that you, the system administrator, should assign
are coded with the symbol [A] in the chart. Those that may be assigned by
the individual user are coded with the symbol [U] . Features that maybe assigned by the user but which you may want to approve to meet the overall needs
of your business are coded with both symbols. A page reference under the name
of each custom feature in the chart directs you to the place in this manual where
you will find instructions on how to assign this feature.
●
OPTIONAL FEATURES AND EQUIPMENT are not included with the system but
may be added at any time.
The system comes ready to use with certain custom feature assignments already in
place on your voice terminals. The Appendix contains diagrams showing the initial
feature assignments for each model voice terminal. Since no two businesses are alike,
however, you will probably want to change certain assignments — and it’s easy to do.
communications system Models 1030 and 3070 with Feature Module
MERLIN
system
6
Fixed Features
Call Park
Call Pickup
Call Waiting
FEATURE
DESCRIPTION
A special kind of hold that permits
calls to be parked and retrieved
●
Attendant trying to locate
someone parks call and
BENEFITS
from any voice terminal. Useful in pages person to pick up call.
pooled systems. (See also Call
Pickup, Loudspeaker Paging.)
Person takes call at nearby
voice terminal by means of
Call Pickup.
● Park a call and pick it up
again at another voice
terminal.
●
Makes it possible for someone
who hears another person’s voice
terminal ringing to answer from
another voice terminal. Call Pickup
is also used to retrieve parked
calls and to pick up Night Service
calls. (See also Call Park, Loudspeaker Paging, Night Service.)
Answer another person’s
phone without leaving your
desk.
●
People who move around
from one place to another
can answer calls conveniently.
●
Employees who work late can
answer incoming Night Service calls without leaving
desks.
Provides brief ring or voice
announcement from speaker and
●
Employees do not have to
worry about missing important
flashing green light to indicate that calls while on telephone.
●
another call has come in.
Need for taking messages is
reduced.
Conference
●
Enables person to make conference calls that include as many as
Have a question answered by
adding another person to
five people—the originator of the call—no need for time-wasting
call, two people from inside, and
two people from outside.
callbacks.
●
Pass incoming calls to ap-
propriate people outside your
system. Conference the calling person to someone outside system, put them on
hold, and be free to do other
business.
●
Employee who is working at
home and wants to make
long distance call can call of-
fice and be conferenced to
WATS line.
7
Fixed Features (continued)
FEATURE
Distinctive Ringing
Drop
Feature Status Inquiry
Group Listening
Speaker
DESCRIPTION
Provides different ringing patterns
for incoming, transferred, and intercom calls.
Makes it possible to disconnect a
person from a conference call.
Makes it possible to find out
whether Automatic Answering On
Intercom, Automatic Answering On
Outside Lines, Do Not Disturb, and
Privacy have been programmed or
are activated on a voice terminal.
Person can turn on speaker so
that voice of person on other end
can be heard in office. (See also
Hands-Free Unit.)
BENEFITS
● Know where call is coming
from and answer accordingly.
●
Drop a person from a confer-
ence call while maintaining
contact with others in privacy.
●
Drop a busy or unanswered
line that has been added to a
conference call.
●
Checks status of buttons that
do not have lights.
●
Easy troubleshooting.
● Other people in office can
hear both sides of conversa-
tion.
Hold
Automatic Hold Release
Automatic Hold Reminder
Makes it possible to keep someone on line without communication. Green light next to line button
on which you are holding call
flashes rapidly. Green lights next
to line buttons on which others are
holding calls flash at slower rate.
(See also Music-on-Hold.)
Automatically opens line when
held person hangs up. Green light
next to button goes off.
Beeps every minute when person
is on hold.
● Answer a second call or
attend to another matter.
●
Have confidential conversation
without person on hold
hearing it.
●
Distinguish line button on
which you are holding a call
from buttons on which other
people are holding calls.
●
Know immediately when per-
son on hold hangs up.
● Unused line is not kept busy
unnecessarily.
●
Held calls are not forgotten.
8
Fixed Features (continued)
FEATURE
Intercom
Intercom-Ring
Intercom-Voice
Line Request
Message Waiting
Message
DESCRIPTION
Makes it possible for people in
same system to call each other.
Used to make a regular “ringing”
call.
Used to make short announcements. (See also Voice Announcement Disable.)
Makes it possible to request a line
that is busy.
Green light at voice terminal lets
person know that message is
waiting. (See also Send
Message.)
BENEFITS
●
Call any person in office
using an abbreviated number.
●
Signal others by ringing or
voice without interrupting
active calls.
●
Recognize distinctive intercom
ring and act accordingly.
●
Attendant can announce calls
before transferring them.
●
Allows more efficient use of
lines.
●
No need to keep checking
line. Hear beep when line
becomes available.
●
Learn of message immedi-
ately upon return to desk.
●
Can be turned off by atten-
dant or person receiving
message.
●
Messages are not lost.
Monitor-on-Hold
Speaker
On-hook Dialing
Speaker
Recall
If put on hold, turn on speaker
and hang up handset until other
person returns to call. This is also
a feature of the Hands-Free Unit.
(See also Hands-Free Unit.)
Person can turn on speaker and
dial an outside or intercom call
without lifting handset. This is also
a feature of the Hands-Free Unit.
(See also Hands-Free Unit.)
Provides a timed switchhook flash
for use of MERLIN system with
Centrex or PBX systems.
● No need to hold handset. Be
free to do other work.
●
Keep both hands free until
called person answers.
●
Keep trying busy number
without lifting handset.
●
Access features of Centrex or
PBX system without having to
learn how to perform a timed
“flash”.
●
When system is not con-
nected to PBX or Centrex,
Recall is useful for disconnecting calls without hanging up.
9
Fixed Features (continued)
FEATURE
Ringing Line Selection
Send Message
Transfer
Transfer Return
DESCRIPTION
Automatically selects ringing line
when call comes in.
Enables attendant to notify person
that a message is waiting.
Makes it possible to pass outside
calls to any voice terminal in the
system. Person to whom call is
transferred hears a distinctive ring
indicating a transferred call. Calls
may be transferred either with or
without an intercom
announcement.
If transferred call is not answered,
it rings again at voice terminal
where it was received.
BENEFITS
●
Just lift handset to answer
any call. No need to touch
any buttons.
●
Attendant does not have to
call or leave console to give
people messages.
●
Attendant can keep track of
who has a message at a
glance.
●
Attendant can pass incoming
calls to the right people efficiently.
●
Attendant can screen calls on
intercom as part of transfer.
●
Transferred calls are not lost.
Voice Terminal Programming
Voice Terminal Testing
Volume Control
Makes it possible to program voice
terminal for custom features.
●
Customize each voice termi-
nal in accordance with
priorities of business and
needs of individual.
●
Makes it possible to determine
whether all visual and audible indicaters are working by moving a
Easy troubleshooting.
●
Verify that voice terminal has
been installed properly.
switch on the side of the voice
terminal.
●
Makes it possible to adjust sound
Each person can control loud-
Ievel of voice terminal ring and ness of ring and speaker.
●
speaker.
Reduces office noise.
10
Custom Features
FEATURE
Automatic Line Selection
(See Page 32)
[A] [U]
Call Coverage
(See Pages 31 - 32, 33 - 34)
[A] [U]
Primary Coverage
DESCRIPTION
Automatically selects a free line
when you lift handset to make call.
Makes it possible for people to
cover calls for others with whom
they do not share lines. Person
covering calls does so by means
of Cover button that takes care of
all lines on covered voice terminal.
Voice terminals may be programmed for either primary or
secondary coverage and immediate, delayed, or no ring. (See
also Programmable Line Ringing.)
Assigned to someone who screens
another person’s calls or answers
calls when person is away.
BENEFITS
● No need to find a free line or
touch a button.
●
Program voice terminal to
select long distance lines in
most economical order—for
example, WATS line first, then
regular service.
●
Calls never go unanswered.
●
One person can cover as
many as five telephones.
●
Secretary can answer all
calls to a manager’s tele-
phone, whether a regular out-
side line, a personal line, or
intercom.
Secondary Coverage
Call Restriction
(See Pages 27 - 29)
[A]
Outward Call Restriction
Toll Call Restriction
NOTE: [A]
means that administrator should assign the feature.
[U] means that user may assign the feature.
Both symbols together mean that user may assign the feature with administrator’s approval.
●
Assigned to someone who pro-
Flexible, programmable ringvides a second backup for ing assignments fit any covercovered voice terminal.
Enables administrator to adjust any
voice terminal for call restriction if
necessary.
age situation.
●
Prevents telephone abuse.
●
Voice terminals in public
places, such as lobbies and
halls, to which visitors have
access can be restricted from
all outside calls or only toll
calls.
Voice terminal is adjusted so that
no outside calls can be made on
●
Gives management ability to
control telephone costs.
it.
Voice terminal is adjusted so that
no toll calls can be made on it.
11
Custom Features (continued)
FEATURE
Do Not Disturb
(See Page 33)
[U]
Intercom Auto Dialing
(See Pages 33 - 34)
Manual Signaling
DESCRIPTION
Makes it possible to prevent voice
terminal from ringing for a temporary period. While Do Not Disturb
is in effect, callers get busy
●
Work or have business meet-
ing in office without being
interrupted by ringing telephone.
BENEFITS
signal.
Makes it possible to program
buttons with intercom numbers for
quick dialing.
● Dial a frequently called inter-
com number easily.
● No need to remember inter-
com numbers — buttons can
be labeled with names.
● Green light next to button lets
attendant know when a person is busy on a call. Attendant therefore takes
messages instead of transferring calls.
Touching an Intercom Auto Dial
● Buttons can be used to signal
button causes a beep at the voice other people. For example,
terminal represented by the button.
boss and secretary may
signal each other.
Last Number Redial
(See Page 33)
[U]
Line Administration
(See Pages 25 - 29)
[A]
Outside Auto Dialing
(See Pages 33 - 34)
[U]
Automatically stores last number
user dials. Person can redial
number by pressing button. People
having voice terminals with few or
● No need to keep redialing an
outside number that is busy
or doesn’t answer.
● No need to remember or look
no programmable buttons can up number each time.
access this feature by dialing #24.
●
Makes it possible for administrator
Line assignments can be cus-
to assign any combination of tomized to control costs.
●
pooled, personal, and special-
Personal lines can be
purpose lines to any voice ter- assigned to appropriate
minal. people.
●
Lines can be reassigned
easily.
Makes it possible to program a
button on the voice terminal so
that touching the button will automatically dial a certain outside
number.
● Saves time in dialing.
● Dial a frequently called out-
side number with one-touch
convenience.
● No need to remember or look
up numbers.
●
Prevents errors in dialing.
12
Custom Features (continued)
FEATURE
Personalized Ringing
(See Page 36)
[U]
Privacy
(See Page 33)
[U]
Programmable Line Ringing
(See Pages 30 - 31)
[A] [U]
DESCRIPTION BENEFITS
●
Makes it possible to select one of
eight ringing signals for voice ter-
minal.
Employees who work close to
one another can distinguish
ringing of their own voice
terminals.
●
Prevent others from joining calls
on a personal line or a shared line
Make confidential calls in
private.
in a “square” system. This feature
is automatic on pooled lines and
intercom.
●
Makes it possible to program voice
terminal to ring immediately, after
Flexible call coverage.
●
Program a second voice tera delay, or not at all on incoming minal to ring when the person
calls. This does not apply to transferred or intercom calls.
to whom the call is directed
does not answer.
●
Voice terminals in lobby and
conference rooms can be pro-
grammed not to ring at all on
incoming calls.
●
Program voice terminals to
ring according to personal
preference and needs of
business.
Saved Number Redial
(See Page 33)
[U]
Speed Dialing
(See Page 35)
[U]
●
Makes it possible to store a dialed
number for later redialing by
touching a button. The stored
number remains the same until
No need to keep redialing an
outside number that is busy
or doesn’t answer.
●
Comes in handy when person
replaced with another number. is trying to make outside call
Person can redial number after and gets busy signal or no
making other calls by touching
button again. People having voice
terminals with few or no programmable buttons can access this
feature by dialing #23. Any voice
answer.
●
Make other calls and try num-
ber later simply by touching
button.
●
No need to remember or look
terminal may be equipped with up number again.
more than one Saved Number
●
Store several numbers on difbutton. ferent buttons.
Makes it possible to store outside
numbers so that each number can
●
Saves time in dialing.
●
Employees whose voice terrnibe dialed by using a three- nals have no room for Auto
character code. Numbers are
stored so that each person has a
Dial buttons can simplify dialing of frequently called num-
separate set. This feature is not bers or lengthy numbers such
available on 34-button voice termi- as those that include area
nals. (See also Outside Auto Dial-
and access codes.
ing.)
13
Custom Features (continued)
FEATURE
Touch-Tone Enable
(See Page 33)
[U]
Touch-Tone/Rotary Option
(See Page 26)
[A]
Voice Announcement Disable
(See Page 36)
[A] [U]
DESCRIPTION
Makes it possible for system to
generate Touch-Tone signals when
●
People in businesses hooked
up to rotary lines can access
BENEFITS
connected to rotary lines. alternate long distance ser-
vices, banking-by-phone,
credit card authorization, and
other electronic services that
require Touch-Tone dialing.
Makes is possible for MERLIN
●
System flexibility—some voice
system to work with either Touch- terminals can be connected to
Tone or rotary lines or both.
Touch-Tone lines, others to
rotary lines.
●
Certain voice terminals can
have both kinds of lines.
Makes it possible to program voice
terminals to block intercom voice
announcements and ring auto-
● People who do not wish to be
interrupted by voice
announcements can receive
matically to signal intercom calls. intercom ringing instead.
●
Administrator may program
voice terminals in public
places such as lobbies and
conference rooms with this
feature.
14
Optional Features and Equipment
FEATURE
Attendant Intercom Selector
Automatic Multipurpose Adapter
DESCRIPTION BENEFITS
●
Makes it possible for attendant to
handle system having up to 70
voice terminals using only 30 lnter-
Attendant can dial intercom
numbers easily.
●
Attendant has Intercom Auto
com Auto Dial buttons. (See also Dial button for everyone in
Intercom Auto Dialing.)
office.
●
Attendant can use buttons for
manual signaling.
● No need for attendant to
remember intercom numbers
— buttons can be labeled
with names.
● Green light next to each but-
ton lets attendant know when
person is busy on a call.
Makes it possible to connect
● Modem can be added for
manually and automatically oper- manual and automatic data
ated accessories to any
MERLIN
system voice terminal. Requires
programmable button on voice terminal. (See also Manual Multipurpose Adapter.)
communication with computer.
●
Answering machine can be
connected for automatic
answering of outside lines
and recording messages.
●
Cordless telephone can be
added.
Basic Telephone Module
Diagnostics Module
Extra Alert
Required Equipment:
● Services Module in control
unit.
Allows connection of basic Touch-
Tone and rotary telephones to
MERLIN
system.
Enables testing of memory and
troubleshooting of individual line
●
Your business can use old
telephones.
●
Cost savings.
●
Quick identification of mal-
functioning components.
and voice terminal modules.
Makes it possible to provide audi-
● Used to alert people in noisy
ble or visual signal by means of areas that telephone is ring-
alerting devices such as bells,
horns, or strobe lights. System can
ing.
● Used with Night Service to
accommodate alerting devices in alert people who are working
up to three different areas of build- Iate to pick up incoming calls
ing. Your business must supply by means of Call Pickup.
alerting devices. (See also Night
Service.)
15
Optional Features and Equipment (continued)
FEATURE
Hands-Free Unit
Headset and Headset Adapter
Loudspeaker Paging
(See Pages 33 - 34)
[A]
Required Equipment:
●
Services Module in control
unit.
DESCRIPTION BENEFITS
●
Provides full speakerphone capability. Requires programmable
button on voice terminal.
Hands-free telephone conver-
sation from any place in
room.
●
Hands-free answering on
intercom.
●
One-touch answering of out-
side calls.
●
On-hook dialing.
●
Monitor-on-hold.
●
Teleconferencing—other peo-
ple in room can participate in
conversation.
●
Enable attendant to handle calls
without lifting handset.
Makes it possible to page others
on loudspeaker system.
MERLIN
Hands-free speaking and
listening.
●
Attendant can quickly locate
people who are away from
system can accommodate a their desks or normal work
paging system with three zones
that can be paged individually or
together. Your business must
supply paging system.
areas.
●
Can be used to provide back-
ground music throughout
office or plant.
Manual Multipurpose Adapter Makes it possible to connect man-
ually operated accessories to any
MERLIN
system telephone. (See
also Automatic Multipurpose
Adapter.)
Music-On-Hold
Makes it possible for business to
● Modem can be added for
manual data communication
with computer.
●
Cordless telephone can be
added.
● People on hold know they
provide callers with music when have not been forgotten. They
Required Equipment:
●
Services Module in control
unit.
Night Service
(See Page 29)
they are put on hold. Your busi- are willing to hold on longer.
ness must provide music source,
such as tape player or FM radio.
Provides extra alert in up to three
different areas of building after
●
Projects pleasant company
image.
●
People who are working late
are alerted to incoming calls
hours when no attendant is on that ring only in one place,
duty. This feature is turned on and such as the attendant
[A]
off by a button on the attendant
console. (See also Extra Alert.)
console.
●
Employees can answer from
Required Equipment: any location by means of Call
●
External Extra Alert
Pickup.
16
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