AT&T Release 4.1 User Manual

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AT&T

PARTNER

Communications System Release 4.1

Installation and Use

AT&T 518-455-118 Issue 1 July 1995

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Federal Communications Commission (FCC) Interference Notice

For important FCC interference, registration, and repair information, see Appendix E of this book.

Canadian Emissions Requirements

This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Industry Canada (IC). For additional

IC information, see Appendix E of this book.

Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la classe B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Industrie Canada. Vous Trouverez des renseignements complemitaires a la annexe E de ce manuel.

Security

Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf) can result in substantial additional charges for your telecommunications services. You are responsible for the security of your system. There may be a risk of toll fraud associated with your telecommunications system. You are responsible for programming and configuring your equipment to prevent unauthorized use. Your system manager should read all documents provided with this product to fully understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that risk. AT&T does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. AT&T will not be responsible for any charges that result from such unauthorized use.

Trademarks

Magic on Hold, MERLIN, MLS-18D, MLS-12D, MLS-12, MLS-6, PARTNER, and SYSTIMAX are registered trademarks of AT&T.

Warranty

AT&T provides a limited warranty to this product. Refer to “AT&T Limited Warranty and Limitation of Liability” in Appendix D of this book.

Ordering Information

The order number for this book is 518-455-118. To order additional books, call 1 800 457-1235 in the continental U.S. or 1 317 361-5353 outside the continental U.S. For more information about ordering other system reference materials, see “Reference Materials” in “About This Guide.” For information about ordering replacement parts, accessories, and other compatible equipment, refer to “Product Ordering Information” in Appendix D.

Support Telephone Number

In the continental U.S., AT&T provides a toll-free hotline 24 hours a day. Call the hotline at

1 800 628-2888

Outside the continental U.S., contact your AT&T Representative or local Authorized Dealer.

if you need assistance when installing or using your system.

Contents

About This Guide

Overview

■ Features and Capabilities

■

System Components

■

Auxiliary Equipment

■

Combination Extensions

Customizing Your System

■ Overview

■

System Options

■

Telephone Options

■ Changing Option Settings

■

PBX or Centrex Services Support

iii

1-i 1-1 1-2 1-3 1-5

2-i 2-1 2-1 2-2 2-3 2-3

Learning About Telephones

■

System Telephones

■

Standard Telephones

■

Combination Extensions

Using Auxiliary Equipment

■

Overview Answering Machines

■

Credit Card Scanners

■

Fax Machines

■

Modems

■

Feature Reference

3-i 3-1 3-7 3-10

4-i 4-1 4-2 4-5 4-6 4-10

5-i

Contents

Troubleshooting

■

When You Need Help

■

Power Failure Operation

■

Problems and Solutions

A User Form

Specifications

Installation

6-i 6-1 6-1 6-2

A-1

B-1

C-1

D Maintenance, Repair, and

Ordering Information

E FCC and IC Information

Glossary

Index

Customization Quick Reference

D-1

E-1

GL-1

IN-1

Inside back cover

About This Guide

Purpose

This guide explains how to set up and use the PARTNER® Communications System. It is intended for the person who will install and manage the system.

Terminology

Throughout this guide, the PARTNER Communications System is referred to simply as the system. AT&T telephones specifically designed to work with the system are called system phones. You can also use industry-standard telephones with the system, which are referred to as standard phones in this guide.

How to Use This Guide

For information on the following topics, refer to the appropriate chapter:

■

Getting Acquainted. If you are a new user, read Chapters 1 and 3 to familiarize yourself with the system’s features and to learn about system phones.

Installing the System. If you are installing the system for the first time,

■

see Appendix C for installation instructions. If you are installing auxiliary devices, also see Chapter 4.

Customizing the System. If you need to change factory settings, see

■

Chapter 2, “Customizing Your System” and Chapter 5 “Feature Reference” or the Customization Quick Reference at the back of this guide.

■

Using Auxiliary Equipment. If you are adding equipment to an existing system, see Appendix C, “Installation” and Chapter 4, “Using Auxiliary Equipment.”

■

Solving Problems. If your system or telephones malfunction, see Chapter 6.

About This Guide

iii

Once you are experienced with the system, use the Table of Contents or Index to locate the information you need.

Throughout this guide, feature names are printed in bold. To find additional information about the feature, you can look up the name in Chapter 5, “Feature Reference.” For example, if you see a reference to System Date (#101), you can look it up in Chapter 5 for details.

Product Safety Statements

Product safety statements are identified in this guide by a

CAUTION:

Indicates the presence of a hazard that will or can cause minor personal injury or property damage if the hazard is not avoided.

WARNING:

Indicates the presence of a hazard that can cause severe or fatal personal injury if the hazard is not avoided.

Reference Materials

In addition to this guide, the following materials are available to help you use the system effectively (order numbers are in parentheses):

■

User Instruction Cards (518-455-119) contains basic information about system phones and the most commonly used system features.

■

MDC 9000 Cordless Business Telephone: Installation (503-801-101) explains how to install the MDC 9000 cordless telephone.

■

MDC 9000 Cordless Business Telephone: Quick Reference

(503-801-100) contains basic instructions for using the MDC 9000 cordless telephone.

■

MDW 9000 Wireless Telephone: Installation (503-801-111) explains how to install the MDW 9000 wireless telephone.

■

MDW 9000 Wireless Telephone: Quick Reference (503-801-110) contains basic instructions for using the MDW 9000 wireless telephone.

To order these materials, call the AT&T GBCS Publications Fulfillment Center at 1 800 457-1235 or 1 317 361-5353.

Some of these materials are also available in Spanish and French. For more information, contact the AT&T GBCS Publications Fulfillment Center or your AT&T Representative or local Authorized Dealer.

How to Comment on This Guide

A feedback form is located at the end of this guide, after the appendixes. If the

feedback form is missing, send your comments and recommendations for changes to Publications Manager, AT&T, 211 Mount Airy Road (Room 2W-226), Basking Ridge, NJ 07920 (FAX 1 908 953-6912).

iv About This Guide

Overview

Contents

Important Safety Instructions Features and Capabilities System Components

■

System Modules

■

System Phones

Auxiliary Equipment Combination Extensions

1-ii 1-1 1-2

1-2 1-3

1-3 1-5

1-i

Important Safety Instructions

WARNING:

The following list provides basic safety precautions that should always be followed when using your telephone equipment:

Read and understand all instructions.

Follow all warnings and instructions marked on the product.

Unplug all telephone connections before cleaning. DO NOT use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

This product should be serviced by (or taken to) a qualified repair center when service or repair work is required.

DO NOT use this product near water, for example, in a wet basement

5. location.

DO NOT place this product on an unstable cart, stand, or table.

6. Never push objects of any kind into slots or openings as they may

7. touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product.

Avoid using the telephone during an electrical storm. There may be a

8. remote risk of electric shock from lightning.

DO NOT use the telephone to report a gas leak in the vicinity of the

9. leak.

10.

The product is provided with a three-wire grounding type plug. This is a safety feature. DO NOT defeat the safety purpose of the grounding type plug. DO NOT staple or otherwise attach the power supply cord to building surfaces.

CAUTION:

DO NOT block or cover the ventilation slots and openings. They prevent the product from overheating. DO NOT place the product in a separate enclosure unless proper ventilation is provided.

SAVE THESE INSTRUCTIONS

1-ii

Overview

Features and Capabilities

Your system is easy to install, set up, and use. It can handle up to four outside telephone lines and up to 12 extensions. In addition, the system offers many features that help you manage phone calling:

■

Full line of system phones, some with displays showing date, time, and other messages; all with access to multiple telephone lines.

Easy operation of basic call handling capabilities including transfer,

■

conference, and hold. Intercom (inside) calling to other system extensions using an Intercom

■

button and the extension’s two-digit number. (Extension numbers also can be stored on programmable buttons for one-touch intercom calling.)

Speed dialing of frequently called numbers by dialing a code or pressing

■

a single button, as well as one-touch access to frequently-used calling features such as Last Number Redial and Privacy.

■

Group paging over system phone speakers to make general announcements to all system extensions.

■

Direct connection of industry-standard phones, answering machines, modems, and fax machines so you do not have to buy extra lines or adapters to connect equipment.

■

Special phone applications including doorphones and hotline phones.

■

Control of phone use and bills by restricting the kinds of calls people can make.

■

Music or tones on hold support so callers can hear music or a repeating tone while they are on hold.

Power failure operation with standard phones, allowing you to make and

■

receive calls on specific lines during a power failure.

Overview

1-1

System Components

Interchangeable parts make it easy to install or expand the system. Figure 1-1 shows sample system components. A description of each component follows.

SYSTEM MODULES

206 Module 200 Module

Module Connector

Outside Line Jacks Power Indicators (LEDs)

Extension Jacks (206 modules only)

SYSTEM PHONES

PARTNER-18D Phone

PARTNER-18 Phone

PARTNER-6 Phone

MDC 9000 Phone

MDW 9000 Phone

Figure 1-1. Sample System Components

System Modules

■

206 Module. Each 206 module has jacks to connect a maximum of two outside lines and six extensions. (Extension jacks can connect phones or other devices such as fax machines, answering machines, and modems.) A system can have one or two 206 modules. With two 206 modules, you can connect up to four outside lines and 12 extensions.

■

200 Module. This module is similar to the 206 module, without extension jacks. It has two outside line jacks, which allow you to add lines when you do not need more extensions. The system can have one 200 module in combination with a 206 module. This combination provides up to four outside lines and six extensions.

■

Module Connector. This connector is needed only if you have two modules. It joins the modules so all lines and extensions are connected.

1-2 Overview

System Phones

This guide refers to AT&T telephones specifically designed to work with the system as system phones. These include the PARTNER-18D, PARTNER-18, PARTNER-6, MDC 9000, and MDW 9000 telephones. You also can use MLS-18D®, MLS-12D®, MLS-12®, and MLS-6® system phones, although they

are not discussed in this guide. If you use MLS-model phones with the system, refer to the documentation that shipped with those phones for information specific to the MLS-model phones.

System phones have several buttons in common: four line buttons, two intercom buttons, volume control buttons, and the [ The PARTNER-18D and PARTNER-18 phones have four calling feature buttons (to access the Privacy, Last Number Redial, Recall, and Conference Drop features with the touch of one button) and eight Auto Dial buttons, on which frequently-used outside phone numbers or extension numbers can be stored. The PARTNER-18D phone has four buttons above the Auto Dial buttons; these four buttons are operational only on the PARTNER systems.

The PARTNER-18D also has a display; users receive messages and prompts when making calls and changing system options. (More information about the display is provided in Chapter 5.) Table 1-1 summarizes system phone features.

Table 1-1. System Phones

Calling Feature Buttons (4) Programmable Auto Dial Buttons (8) Display

Speaker

Microphone

PARTNER-18D

✔ ✔ ✔ ✔ ✔ ✔

Feature

], [

Conf

], [

Transfr

], and [

and PARTNER Plus

PARTNER-18 PARTNER-6

✔ ✔

—

✔

— — —

✔ ✔

Hold

] buttons.

MDC 9000/ MDW 9000

— — — — —

Auxiliary Equipment

Many industry-standard, single-line telecommunications devices will work with

your system, all without expensive adapters or additional phone lines:

■

Touch-tone, rotary, and cordless phones, such as those you might have in your home (referred to hereafter as standard phones)

■

Fax machines

■

Answering machines Modems

■

Credit card scanners

Overview

1-3

In addition, you can connect the following devices to your system:

■

Loudspeaker paging systems allow you to broadcast messages over a large area, by connecting the paging system to a line jack on a system module. The system supports most AT&T paging systems.

Music-on-Hold systems allow you to play recorded music or messages

■

to callers while they are on hold. (Alternatively, the system supports a Tones on Hold feature. For more information, see “Music/Tones On Hold” in Chapter 5.)

Extra alerts are strobes, lights, chimes, horns, or bells that light or ring to

■

make you aware of incoming calls. They can connect to either an extension jack or a line jack. AT&T offers several compatible alerts.

■

Doorphones allow visitors to ring a specific extension (or all system extensions) by pressing a button on the doorphone; the person who answers a doorphone call can then speak with the visitor at the doorphone. The system supports the AT&T PARTNER Doorphone, which can be installed indoors or outdoors.

In-Range Out-of-Building (IROB) protectors are required to prevent

■

electrical surges from damaging your system when phones or other standard devices (such as a doorphone) are installed in a location other than the building where the system modules are installed. The system supports the AT&T IROB protector, which provides coverage for up to 1,000 feet (305 meters) for system phones and 3,000 feet (915 meters) for standard phones. (IROBS must be installed by a qualified technician.)

■

Off-Premises Range Extender (OPRE) allows you to connect a standard touch-tone phone beyond 3000 feet (915 meters) in another building on the same continuous property. It also allows you to use a special circuit from your local phone company to provide off-premises station capability.

■

Repertory dialers allow you to store frequently used numbers for one-touch dialing. If a user needs many speed dial numbers, a repertory dialer can be combined on an extension with a system or standard phone.

These devices can be ordered through AT&T—see “Product Ordering Information” in Appendix D. Refer to the manufacturer’s instructions packaged with the device for installation and usage information. In addition, Appendix C provides general guidelines for installation.

1-4 Overview

■

Headsets allow users to hold hands-free conversations. A headset is a combination earphone and microphone worn on the head, useful for receptionists, salespeople, or others who may want to have their hands free while talking on the phone.

■

Specialty handsets are designed for those individuals who need greater functionality than that provided by the handsets on system phones and

standard phones. For example, an amplified handset is available for certain system phones for hard-of-hearing users.

Combination Extensions

You can connect a standard device on an extension by itself, or have it share an extension with another piece of equipment. An extension with two devices connected to it is called a combination extension. Examples of useful combination extensions include:

■

System phone plus standard phone for power failure backup on extensions 10 and 16

■

System phone plus answering machine

■

System phone plus fax machine for phone use when the fax is idle

■

System phone plus headset for hands free operation

■

System phone plus external alert (such as a bell or chime) to notify users of incoming calls in noisy areas, such as a warehouse

See “Combination Extensions” in Appendix C and Chapter 3 for guidelines on installing and using combination extensions.

Overview

1-5

Customizing Your System

Contents

Overview System Options

Telephone Options

Changing Option Settings PBX or Centrex Services Support

2-1 2-1 2-2 2-3 2-3

2-i

Customizing Your System

Overview

After installation is completed, your system is operational and ready to use. However, you may want to customize it to meet the requirements of your business.

When the system is first installed, it uses factory settings that reflect the most

common usage. However, you can change the option settings. There are two

types of options: system options and telephone options. Both are discussed in

this chapter. Option names are shown in bold type, so you can look up the

name in Chapter 5 to find out more about the option.

System Options

System options define how the system modules work with the telephones and other devices connected to them. These options affect all system extensions.

Some of the system options you may need to change after the system is

installed include:

■

System Date (#101) sets the month and day that appear on system display phones.

■

System Time (#103) sets the time of day that appears on system display phones.

■

Dial Mode (#201) identifies whether lines in your system are rotary or touch-tone.

■

Music/Tones On Hold (#602) specifies whether or not Music On Hold or Tones On Hold is activated.

■

System Speed Dialing lets users dial outside numbers by pressing three buttons: [ The system can have up to 60 System Speed Dial numbers.

Feature ] (or [ # ] on a standard phone) plus a two-digit code.

Customizing Your System

2-1

The preceding list does not include all system options available to you, only those that are most commonly changed. For information about all options, refer to Chapter 5 or the inside back cover of this guide.

Telephone Options

Telephone options let you further customize individual extensions in the system. For example, you can specify which outside lines ring at an extension and you can store phone numbers on programmable buttons on system phones. Telephone options to consider are:

■

Automatic Line Selection allows you to select the sequence of lines through which the system searches to find a free line when the user makes a call. (For extensions with standard phones, set Automatic Line Selection to “intercom first.” This enables the user at the standard phone to access system features, including intercom calling.) If you are changing Automatic Line Selection plus one or more other options for an extension, you must set Automatic Line Selection first.

■

Line Ringing specifies whether or not the line rings at the extension.

■

Outgoing Call Restriction (#401) specifies the types of calls that can be made from the extension.

■

Automatic Extension Privacy (#304) assigned to an extension to which an auxiliary device such as a fax machine or modem is connected, prevents users from interrupting calls to this extension. You can also use this option to have Privacy on PARTNER-6, MDC 9000, and MDW 9000 phones, which do not have Privacy buttons.

■

Doorphone/Internal Hotline Phone/External Hotline Phone (#604)

specifies whether or not a special phone application is installed at an extension.

■

Auto Dialing lets you store phone numbers or extension numbers on the eight programmable buttons with lights on PARTNER-18D and PARTNER-18 phones. (See page 3-2 for the location of these buttons, which are called Auto Dial buttons.) An extension number stored on a button is an intercom Auto Dial number, and an outside phone number stored on a button is an outside Auto Dial number. (You can also set up an Auto Dial button for Group Paging.)

This list does not include all telephone options available to you, only those that are most commonly changed. For information about all options, refer to Chapter 5 or the inside back cover of this guide.

2-2 Customizing Your System

Changing Option Settings

System and telephone option settings (except for Auto Dial buttons) can be changed only from extension 10 using a PARTNER-model phone. Users with

PARTNER-18D and PARTNER-18 phones also can store numbers on Auto Dial

buttons at their own phones; instructions are provided on the User Instruction

Cards. If you plan to set up Auto Dial buttons for system extensions from

extension 10, make sure the phone at extension 10 is as large as the largest

phone in the system.

NOTE:

You can change settings any time, even when you are on a call. This allows you to change settings while talking to the AT&T Helpline.

Keep in mind the following general guidelines when changing option settings. Detailed procedures for changing each option are provided in Chapter 5.

To change settings, you press [

■

the phone beeps and the light next to [ Spkr ] is green flutter. Then press left [

Intercom

■

Some options are identified by # and a three-digit code (for example,

] twice. The light next to left [

System Date is #101). To change these options, press [ digit code assigned to the option. The Message light, located above the dial pad on the right side of the phone, indicates the current setting for the option you have chosen. If you change a setting, the Message light also changes to reflect the new setting.

■

When you are done changing option settings, you can either press [

Feature

] [

] or lift the handset off-hook, then place it back in the cradle.

PBX or Centrex Services Support

This section applies only if you use PBX or Centrex services with your system.

PBX services are provided by a private telephone switch; Centrex services are provided by your local telephone company from a Central Office (CO) outside your premises. These services include the PBX or Centrex lines connected to your system modules and some set of features—such as hold, conference, or transfer—that are available on those lines. PBX or Centrex services may be offered in your area under a different name. For specific Centrex features to be available to you, your company must subscribe to those features. For specific information on using PBX or Centrex services, see the documentation provided with the service.

Feature

] [

Intercom

] at extension 10. At this point,

] is green steady.

# ] and the three

Customizing Your System 2-3

The options you should consider when setting up your system to work effectively

behind a PBX or Centrex system are listed below.

■

To set up your equipment to work properly with PBX or Centrex services, set Recall Timer Duration (#107) to match the setting used by your PBX

or Centrex system (usually “18” or 450 msec. for a PBX system; “32” or 800 msec. for a Centrex system).

■

For extensions with standard phones, set Automatic Line Selection to “intercom first.” This enables standard phones to access equipment features, including intercom calling.

■

When you store numbers outside the PBX or Centrex system for System Speed Dialing or Auto Dialing, include the PBX or Centrex system

dial-out code (if any), followed by a pause, in the stored number.

NOTE:

If you want to assign dialing restrictions to specific extensions, use the PBX or Centrex dialing restrictions. Refer to the PBX or Centrex documentation for more information.

2-4 Customizing Your System

Learning About Telephones

Contents

System Telephones

■

Buttons and Indicators

■

Lights

■

Ringing Patterns Dial Tones

■

Using the Speaker and Microphone

Hands-Free Answer on Intercom (HFAI) Speakerphone Performance Tips

Standard Telephones

■

Ringing Patterns

■

Dial Tones

■

Using the Switchhook

■

Limitations

■

Feature Phones

Combination Extensions

3-1 3-2

3-4 3-5 3-5 3-6 3-6 3-7

3-7 3-8

3-8 3-8 3-9 3-9

3-10

3-i

Learning About Telephones

This chapter explains how system and standard phones work with the system, as well as combination extensions where more than one phone or auxiliary device is installed. System phones are described first, followed by standard phones on page 3-7 and combination extensions on page 3-10.

System Telephones

System phones have some buttons and indicators in common. The following pages explain where they are and how they work.

Learning About Telephones

3-1

Buttons and Indicators

PARTNER-18D

PARTNER-18

Display

Not Operational (4)

Programmable Auto Dial Buttons (8)

Calling Feature Button (4) Line Button (4)

Intercom Button (2)

Message Light

PARTNER-6

Line Buttons (4)

Intercom Buttons (2)

Message Light

The following buttons and Indicators appear on system phones:

Display.

you or transferring a call to you, and duration while a call is in progress. (To adjust the display contrast, see

(PARTNER-18D only) Shows date and time when phone iS idle, nurnber dialed when placing a call, extension number calling

Volume Control Buttons

on the next page.)

Programmable Auto Dial Buttons.

(PARTNER-18D and PARTNER-18 only) Store outside or inside numbers for one-touch access.

Note that the four buttons above the programmable Auto Dial buttons are operational only on PARTNER II and PARTNER Plus Systems.

Calling Feature Buttons.

(PARTNER-18D and PARTNER-18 only) Press to use calling features with one touch—from left to right,

there are buttons for the Privacy, Last Number Redial, Recall, and Conference Drop features.

Line Buttons.

Press to make or answer outside calls. Lights next to each button show the status of the line (see “Lights” later in this

chapter).

Intercom Buttons. Press either button to make (or answer) a call to (or from) another extension in the system. Other Buttons and Indicators (shown in exploded views)

Feature

(labeled “Feat” on MDC 9000 and MDW 9000). Press to change option settings or to use a System Speed Dial number. (On a PARTNER-6, MDC 9000, or MDW 9000 phone, use with two-digit code to access Last Number Redial, Recall, and Conference Drop features.)

Conf. Press to add other parties to your call. Transfr (labeled “Trans” on MDC 9000 and MDW 9000). Press to transfer a call to another extension. Hold. Press to put a call on hold. Spkr

(PARTNER-18D, PARTNER-18, and PARTNER-6 only). Press to turn on and off speaker and microphone, so you can dial or

have a conversation without lifting the handset. The light next to this button shows when the speaker is turned on.

3-2 Learning About Telephones

MDC 9000/MDW 9000

(Handset)

Earpiece Volume

Control Switch

or Volume Control

(MDC 9000)

(MDW 9000)

Handset

Display

Intercom

Buttons (2)

Line Buttons (4)

MDC 9000:

MDW 9000:

MDW 9000 (Base)

Mic/HFAI

MDC 9000 (Base)

(PARTNER-18D, PARTNER-18, and PARTNER-6 only). When the speaker is on, press to turn the microphone on and off. The light next to this button shows when the microphone is turned on. To use the Hands-Free Answer on Intercom (HFAI) feature, press to turn on the microphone when the phone is idle.

Message Light.

When changing option settings at extension 10, shows current setting. On the MDW 9000,

MSG

appears in the handset

display.

Volume Control Buttons

■ To adjust ringer volume, press while the phone is idle and the handset is in the cradle.

■ To adjust speaker volume, press while listening to a call through the speaker.

■ To adjust handset volume, press while listening through the handset.

To adjust the display contrast on the PARTNER-18D phone, press [

(PARTNER-18D, PARTNER-18, and PARTNER-6 only). Press to decrease or to increase the volume as follows:

★

] then to decrease the brightness or to increase the brightness,

while the phone is idle and the handset is in the cradle.

Earpiece Volume Control Switch (MDC 9000 Handset). To adjust handset volume, slide switch up (high) or down (low). Volume Control (MDW 9000 Handset). Press + to increase or – to decrease volume of earpiece or ringer. Ringer Volume Control (MDC 9000 Base). To adjust ringer volume, press ▼ or ▲ while the phone is idle. Status Button (MDC 9000 Handset). Quickly updates the display on the handset. On/Off Button (MDC 9000 and MDW 9000 Handset). Turns the handset on and off. (You must turn the handset on to make calls.) Mute Button (MDW 9000 Handset). Press to have a private conversation with someone near you while on a call. Talk Indicator (MDC 9000 Base). Lights when the handset is lifted and turned on. Charge Indicator (MDC 9000 and MDW 9000 Base). Lights when the handset is placed on the base and the handset batteries are

charging. Spare Charge Indicator (MDW 9000 Base). Lights when spare battery is charging.

Learning About Telephones 3-3

Lights

Each line button, calling feature button, and Auto Dial button has a green light and a red light. The meaning of these lights varies, depending on whether a button is used to access an outside line, a calling feature, or an intercom Auto Dial number.

Table 3-1 shows the meanings of the various light patterns for each possible button assignment.

Table 3-1. Light Patterns for System Phones

Light Pattern

Steady On

Off

(steady off)

Flash

(long on, long off

Alternating Red/Green Flash

(red on, green on, red on, green on)

Wink

(long on, short off)

Flutter Green flutter means a conference call

(short on, short off)

Line Button

Line is in use. Green means you are using the line; red means someone at another extension is using the line.

Line is idle (not being used).

A call is ringing on the line. Green flash means a call is ringing at your extension. Red flash means a call is ringing on the line, but not at your extension.

Appears at both extensions in a joined call, and at each extension connected in a conference call.

A call on the line is on hold. Green wink means the call is on hold at your extension. Red wink means the call is on hold at another extension. (Anyone who has the line can retrieve the call.)

on your line is on hold.

Calling Feature

Intercom Auto Dial Button

Button

Green means feature is on

Feature Extension whose number is off

—

Red means the extension whose number is stored on the button is busy (making or answering a call).

is stored on the button is idle (not being used).

—

3-4 Learning About Telephones

Ringing Patterns

You can tell what kind of call you are receiving by the way your system phone rings:

■

An outside call will ring . . . ring . . . ring. An intercom call will ring BEEP . . .ring BEEP . . . ring BEEP. If you have a

■

system display phone, the caller’s extension number will show on the display.

■

A transferred call, or a call on hold that is ringing back, will ring BEEP BEEP . . .ring BEEP BEEP . . . ring BEEP BEEP.

If Unique Line Ringing (#118) is active, all incoming outside calls on PARTNER-model phones will ring as follows:

■

Line 1 uses the pattern described above.

■

Line 2 uses an ascending tone with dip.

■

Line 3 uses a descending tone.

■

Line 4 uses a mixed tone.

Outside calls transferred to your extension will ring with the appropriate Unique Line Ringing pattern followed by two beeps.

NOTE:

If you use the system with PBX or Centrex lines, the PBX/Centrex distinctive ringing patterns are not passed to phones. Phones use the ringing patterns described here instead.

Dial Tones

You will encounter two different dial tones when making calls:

To hear the difference between the two types of dial tones on a system phone,

lift the handset and press a line button. The dial tone you hear is an outside dial

tone. To hear an intercom dial tone, press [

■

Outside dial tone is generated by your local phone company and indicates that you can make an outside call.

■

Intercom dial tone is generated by the system and indicates that you can make an inside, or intercom, call.

Intercom ].

Learning About Telephones

3-5

Using the Speaker and Microphone

Every PARTNER-model phone has a speaker and a microphone, which you can turn on by pressing [ is on. In addition, you can turn just the microphone on and off by pressing

[

Mic/HFAI

]. When the greenl light next to [

If you prefer to dial and conduct calls without lifting the handset, you can use the speaker and the microphone instead. Use these techniques to make calls with the speaker and the microphone:

To make a call without lifting the handset, press [ Spkr ] to get dial tone.

■

(Alternatively, press an idle line or intercom button, which automatically turns on the speaker and microphone.) Dial the number and you will hear the call ringing. When the other party answers, you can talk without lifting the handset.

■

If you are already on a call, you can switch from the handset to the speaker and microphone by pressing [ Conversely, if you are using the speaker and microphone and want to switch to the handset, lift the handset and the speaker and microphone will turn off.

■

To turn off the microphone when you are using the speaker, press [

Mic/HFAI

■

Use the Hands-Free Answer on Intercom (HFAI) feature to answer

voice-signaled calls without lifting the handset (see below).

Spkr ]. When the green light next to [ Spkr ] is on, the speaker

]. This will mute your voice so the other party cannot hear you.

Mic/HFAI

] is on, the microphone is on.

Spkr ] and hanging up the handset.

Hands-Free Answer on Intercom (HFAI)

When you receive a voice-signaled intercom call, your phone beeps to indicate that your speaker has been turned on automatically, and you hear the caller’s voice over your phone’s speaker. If you leave your microphone on all the time, you can start talking when you hear the caller, without lifting the handset. This feature is called Hands-Free Answer on Intercom.

Any user in the system can make a voice-signaled intercom call to a PARTNERmodel phone by pressing [ a voice-signaled call from a system phone or any standard phone. However, if you try to make a voice-signaled call to a standard phone or an MDC 9000 or MDW 9000 phone, it will ring instead.)

NOTES:

The HFAI feature can be turned on or off only when the phone is idle. Muting your voice while you are on a call only turns off the microphone for the duration of the call.

If HFAI is on and you are already on a call, you will not receive any voice-signaled calls to your extension—they will ring instead.

★ ] then dialing an extension number. (You can make

3-6 Learning About Telephones

Speakerphone Performance Tips

The speaker on your PARTNER-model phone has a sensitive sound-activated switch. Room acoustics and background noise can affect the proper operation of the speakerphone. To ensure that your speakerphone works effectively, follow these guidelines:

Avoid placing your phone in areas with high background noise caused by

■

loud voices, radios, printers, copiers, typewriters, other noisy office equipment, and heater and air conditioning fans.

■

Avoid talking before the other person is finished speaking. When you both talk at the same time, only one person’s voice comes through.

■

Do not use your speaker to make announcements over a loudspeaker paging system connected to your system.

■

When talking, always face your phone and stay within two feet of it.

■

Place your phone at least six inches away from the edge of your desk. If you have difficulty hearing the other party, try increasing the speaker

■

volume. If you have background noise, try turning off the microphone when the party at the other end is speaking and turning it on when you speak. If the difficulty persists, lift the handset to continue the conversation.

■

In conference rooms, a separate speakerphone (such as the AT&T S203 Speakerphone) is recommended, since the built-in speaker on a system phone is designed for individual use.

Standard Telephones

In addition to system phones, you can connect industry-standard touch-tone or rotary dial telephones—and even some feature phones with built-in calling features—directly to the system. You can also combine standard phones on the same extension with system phones or other devices, without using expensive adapters or connectors.

Standard phones can do many of the things that system phones can do, and you can save money by using them in certain situations when a system phone is not needed. Follow these guidelines when using standard phones:

Use standard phones as power failure backups. System phones will not

■

work without power. In the event of a power failure, standard phones at extensions 10 and 16 can connect to lines 1 and 3, respectively, for continued operation. You can connect standard phones in combination with system phones at power failure extensions, or you can simply keep spare standard phones at those extensions to serve as replacements in case of a power failure.

■

Set Automatic Line Selection for standard phones to “intercom first.” This enables a user at a standard phone extension to access system features, including intercom calling.

■

To use a System Speed Dial Number, press [ code when you hear intercom dial tone.

# ] followed by its two-digit

Learning About Telephones

3-7

■

To use a system calling feature, press [ # ] followed by its dial code. (Instructions for using these features on standard phones are included in Chapter 5, “Feature Reference.”)

■

Use the switchhook (or Recall or Flash button, if available) on a standard phone to place calls on hold, transfer a call, or set up a conference call. (For details, see "Using the Switchhook" later in this chapter, or “Hold,” “Transfer,” and “Conference” in Chapter 5.)

Ringing Patterns

You can tell what kind of call you are receiving by the way your standard phone rings:

■

An outside call will ring . . . ring . . . ring.

■

An intercom call will ring-ring . . . ring-ring . . . ring-ring.

■

A transferred call, or a call on hold that is ringing back, will

ring-ring-ring . . . ring-ring-ring . . . ring-ring-ring.

NOTE:

If you use the system with PBX or Centrex lines, the PBX/Centrex distinctive ringing patterns are not passed to phones. Phones use the ringing patterns described here instead.

Dial Tones

You will encounter two different dial tones when making calls:

■

Outside dial tone is generated by your local phone company and indicates that you can make an outside call.

■

Intercom dial tone is generated by the system and indicates that you can make an inside, or intercom, call.

To hear the difference between the two dial tones, lift the handset. The dial tone you hear (assuming the phone has been changed to select intercom first, as

recommended in this guide) is an intercom dial tone. To hear outside dial tone, press [

Using the Switchhook

Some of the call handling instructions in Chapter 5 direct you to “rapidly press and release the switchhook.” Pressing the switchhook for 1/4 to 1 second sends a signal over the line called a switchhook flash. However, do not press the switchhook too quickly. If you press the switchhook and nothing happens, try again and press it a little longer.

NOTE:

If your phone has a button labeled “Recall” or “Flash,” use that button instead of pressing the switchhook. For more information, see “Recall” in Chapter 5.

3-8 Learning About Telephones

Limitations

Because standard phones do not have line buttons or dedicated function buttons, basic call handling procedures are sometimes different from those on system phones. In addition, the following limitations apply to a standard phone:

■

You cannot change option settings. Because there are no line buttons, users cannot manually select a line.

■

You can make outside calls only on automatically selected lines (for information on Automatic Line Selection, see Chapter 5).

■

If a standard phone is in use, there is no indication of a second call and inside callers will hear a busy tone.

■

You can make a voice-signaled intercom call from a standard phone, but if users try to make a voice-signaled call to a standard phone, it will ring.

■

Users cannot access the Conference Drop or Privacy features; however, Automatic Extension Privacy (#304) can be Assigned.

■

Users cannot receive a group page.

■

Rotary phones cannot access any features that require dialing a * or #. Touch-tone phones are recommended.

■

Only one outside call at a time can be dialed from a standard device for each 206 or 200 module in the system. This means that if there is only one 206 module and two users at standard devices want to dial outside calls at the same time, one user must wait until the other user is finished dialing.

Feature Phones

A feature phone is a standard telephone that has feature buttons in addition to the regular 12-key dial pad. For example, there are feature phones that have auto dial buttons, last number redial buttons, hold buttons, and built-in speakers. You can use most of these phones with the system; however, there are some limitations to what these phones can do.

The capabilities of a feature phone are in the phone itself. For example, if you store a number on a feature phone’s auto dial button, that number is stored in the feature phone. (This is different from storing a number on a system phone’s Auto Dial button; in this case, the number is actually stored in the system modules.) Similarly, when you press a Hold button on a feature phone, the call is held at the phone itself. (Callers will not hear the system’s music-on-hold.) Other phones in the system cannot see that the call is on hold (it appears as a busy line).

If you want to store an outside number on a feature phone’s auto dial button, you must add a 9 and one or more pauses (if available) before each outside number. (The 9 gets an outside line, and each pause allows a few seconds to get an outside dial tone.)

Note that the feature phone’s last number redial button may not work for an outside call. To redial the last number, use the system’s Last Number Redial feature by pressing [

] [

Learning About Telephones 3-9

Combination Extensions

A combination extension is an extension with two devices connected to it—either two standard devices, or a system phone and a standard device (but not two system phones). (Appendix C provides instructions for installing a combination extension.)

Using the telephones in a combination extension is fairly simple. The main thing to understand is that the two telephones share a single extension in the same

way that several home telephones share a single line. A system phone works

like it always does and a standard phone works like it always does when connected to the system. Only one phone or device can be used at a time, unless you want to join the two on a single call (the same way two people can pick up the same call on different telephones at home). For example:

■

Both phones share the same extension number. Both phones share the same voice path; that is, when either phone is

■

busy, the extension is busy.

■

Calls ring at both phones. If you prefer not to hear both phones ringing, turn off the standard phone’s ringer.

■

If you make a voice-signaled intercom call to a combination extension with a system phone, only the system phone signals; the standard phone will not ring.

■

The lights on the system phone show what the standard phone is doing as well as what the system phone is doing. For an explanation of light patterns, see “Lights” at the beginning of this chapter.

A second call can ring at the system phone while the standard phone is

■

busy, but do not use the system phone to answer the second call until the standard phone is idle or the first call will be disconnected.

■

While on a call on a standard phone, you can use the system phone’s dial-pad and fixed-feature buttons to handle calls. For example, you can use the system phone to select a specific outside line, and conduct the call on the standard phone. Or, if you are on a call using the standard telephone, you can put that call on hold by pressing [

Hold ] on the system

phone. To do this, it is not necessary to lift the handset of the system phone. (Held calls cannot be retrieved from a standard phone in a combination extension.)

■

While you are on a call on a standard phone, you can activate calling features from the system phone

■

If Privacy is active at a combination extension, no other extension can join a call in progress at either the system phone or the standard device connected to it. (However, a phone can interrupt a call on the other phone or standard device at that same extension. For example, if a system phone and modem are combined at an extension, picking up the handset of the system phone could interrupt a modem transmission.)

■

The PARTNER headset is a tip/ring device (equivalent to a standard phone) and can be used in combination with a system or a standard phone.

3-10 Learning About Telephones

Using Auxiliary Equipment

Contents

Overview Answering Machines

■

Single Answering Machine

■

Multiple Answering Machines Personal Answering Machine

■

Credit Card Scanners Fax Machines

■ Using Fax Machines

Transferring a Call to the Fax Machine Using the Fax Machine’s Notify Feature

■ Setting Up Fax Machines

Fax Machine with its Own Fax Line Fax Machine Line Saver Fax and Telephone Combination

Modems

■

Stand-Alone Modem for Placing Calls Only

■

Send and Receive Modem

4-1 4-2

4-2 4-3 4-4

4-5 4-6

4-6 4-6 4-6 4-7 4-7 4-8 4-9

4-10 4-10

4-11

4-i

Using Auxiliary Equipment

Overview

There are many ways to set up auxiliary equipment—the setup you choose depends upon your needs and the number of devices you have. This chapter presents some common setups. (It does not cover how to physically connect the equipment, or how to change system option settings. See Appendix C for installation guidelines, Chapter 5 to change system options, and the manufacturer’s documentation for complete details on the equipment you connect.)

This chapter shows various applications for the following types of equipment:

■

Answering Machines

■

Credit Card Scanners Fax Machines

■

Modems

Using Auxiliary Equipment

4-1

Answering Machines

You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. If you have an AT&T answering machine with the Call Intercept feature, you can pick up a call that has been answered by the answering machine by joining the call from any system phone. When you join the call, the system sends the answering machine a signal that makes it hang up.

The following are ways you can connect answering machines to your system:

■

Single answering machine. This basic setup covers all of the lines in the system. Anyone can call the answering machine to retrieve messages.

■

Multiple answering machines. If you get too many calls for one machine to answer, you can connect two or more machines to cover all calls.

■

Personal answering machine. An answering machine can share an extension with a phone to answer calls to that extension.

Single Answering Machine

This setup (Figure 4-1) serves the entire system. The answering machine is connected to its own extension, and covers all of the lines in the system, one at a time.

To Use

■

Lines

Ext X

SYSTEM

MODULES

ANS

MACH

Figure 4-1. Single Answering Machine

Go to the machine and manually play back messages. From any system extension, make an intercom call to the extension to

which the answering machine is connected. When the machine answers, dial its message retrieval code.

From outside the system, call in on any line in the system. When the machine answers, dial its message retrieval code. If someone answers your call, ask to be transferred to the answering machine’s extension.

4-2 Using Auxiliary Equipment

To Set Up

For extension X, set Line Ringing for all lines to Ring.

Adjust the answering machine to answer according to your needs. For example, set the machine at 4 rings during the day so someone has a chance to pick up the call.

Multiple Answering Machines

If a single answering machine cannot handle all of your calls, you can set up two or more machines at different extensions (Figure 4-2) so that a call does not go unanswered. If one answering machine is busy, a second call will be answered by the second machine. A setup such as this might be used by a movie theater to announce show times to people calling for information.

Lines

SYSTEM

MODULES

Ext X

Ext Y

ANS

MACH

ANS

MACH

Figure 4-2. Multiple Answering Machines

To Use

■

Go to the machine and manually play back messages.

■

From any system extension, make an intercom call to the extension to which the answering machine is connected. When the machine answers, dial its message retrieval code.

■

From outside the system, call in on any line that the machine covers. When the machine answers, dial its message retrieval code. If someone else answers, ask to be transferred to the answering machine’s extension. Note, however, that when calling in from outside, you can only retrieve messages from the first machine that answers.

To Set Up

For extensions X and Y, set Line Ringing for all lines to Ring.

1. Adjust both answering machines to answer on a different number of rings ( so

2. they do not both try to pick up the same call). For example, set answering machine 1 to 4 rings and answering machine 2 to 6 rings.

If you cannot adjust the number of rings, you may want to set answering machine 1 to answer lines 1 and 2, and answering machine 2 to answer lines 3 and 4. In this case, set Line Ringing for lines 1 and 2 to Ring at extension X and lines 3 and 4 to Ring at extension Y.

Using Auxiliary Equipment

4-3

Personal Answering Machine

A personal answering machine is used to answer all of the calls that ring on the lines at a certain extension (Figure 4-3). This setup is useful for the following situations:

When you do not want to dedicate an extension to an answering machine

■

When an extension receives a lot of intercom calls

NOTE:

If you have an answering machine and a phone on the same extension, the answering machine will be able to answer calls only when the phone is idle. See “Combination Extensions” in Appendix C for information on connecting two devices on one extension

Lines

SYSTEM

MODULES

Ext X

ANS

MACH

Figure 4-3. Personal Answering Machine

To Use

■

Go to the machine and manually retrieve messages. From any system extension, make an intercom call to the extension to

■

which the answering machine is connected. When the machine answers, dial its message retrieval code.

■

From outside the system, call in and have someone transfer you to the extension to which the answering machine is connected. When the machine answers, dial the message retrieval code. Or, call in when no one will answer before the answering machine does.

To Set Up

For extension X, set Line Ringing for all lines to the desired ring (Ring or No

1. Ring).

Adjust the answering machine to answer on the third or fourth ring so

2. someone has an opportunity to answer calls before they go to the answering machine.

4-4 Using Auxiliary Equipment

Credit Card Scanners

Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The system allows your credit card scanners to share the lines in your system (as shown in Figure 4-4). You can install a credit card scanner on an extension by itself, or combine it with a system phone or a standard phone on the same extension. (See “Combination Extensions” in Appendix C for information on connecting two devices on one extension.)

Lines

Telephone (optional)

SYSTEM

MODULES

Ext X

Credit

Card

Scanner

Figure 4-4. Credit Card Scanner

To Use

When you make a call on the credit card scanner, an outside line is automatically selected. If you combine the credit card scanner with a system phone or a standard phone, you cannot use the phone while the credit card scanner is operating. You can use only one of the devices at a time.

To Set Up

Set Automatic Line Selection for extension X to outside lines first.

Set Automatic Extension Privacy (#304) for extension X to Assigned.

Using Auxiliary Equipment

4-5

Fax Machines

This section suggests several ways you can set up fax machines to work with your system. “Using Fax Machines” explains how to transfer calls and use the

Notify feature on an AT&T fax machine. The following pages explain how to set up and use fax machines in various configurations.

Using Fax Machines

Transferring a Call to the Fax Machine

There are two situations in which you want to transfer a call to your fax machine:

■

You answer an outside call and hear a fax machine signaling. (A fax signal is a single beep sequence— beep . . . beep . . . beep). If you hear this signal, you should transfer the call immediately to the fax extension.

■

You are on a call with a person who wants to send you a fax using the fax machine that is connected to his or her phone. You can receive the fax by transferring the call to your fax extension. Tell the person to wait to hear the fax signal before pressing the Start button on his or her fax machine.

To transfer the call to the fax extension:

■

On a system phone, press [ number or press an intercom Auto Dial button set up for the fax machine. When the fax machine answers, hang up.

Transfr

] and dial the fax machine’s extension

■

On a standard phone, rapidly press and release the switchhook to place the call on hold, then dial the fax machine’s extension number and hang up.

Using the Fax Machine’s Notify Feature

Some AT&T fax machines (for example, models 5300, 5350, 9025 Plus, and 9035 Plus) have a feature called Notify. After such a machine receives a fax call, it automatically dials a number and plays a recorded message, such as, “You have just received a fax.” If you need to know exactly when a fax comes in, or if your fax machine is located in an isolated part of your building, you can use Notify in one of two ways:

■

Set up the fax machine to make a ringing or voice-signaled call to another extension. (Include [ call.)

■

Set up the fax machine to group page all system phones (by dialing [ ★ ] [

]); then play the recorded message.

For the above examples, set the fax machine extension’s Automatic Line Selection to “intercom first,” followed by whatever outside lines you want to assign to it. (If you set the fax extension to select intercom first and the machine has an auto dial feature, include a 9 and one or more pauses, if available, before each auto dial number. When manually dialing a call, dial [ outside line. For instructions on how to set Automatic Line Selection, see Chapter 5.)

★ ] plus the extension number for a voice-signaled

9 ] to get an

4-6 Using Auxiliary Equipment

Setting Up Fax Machines

There are many ways to set up fax machines. The following configurations are basic and easy to use:

■ Fax machine with its own fax line. Good for moderate fax traffic. This

setup uses a published fax number. Fax machine line saver. Good for light fax traffic, with no need for a

■

published fax number.

■

Fax and telephone combination. Lets you receive both voice and fax calls on the same line (but not at the same time).

Fax Machine with its Own Fax Line

The fax machine setup shown in Figure 4-5 is good for moderate traffic. The fax machine has its own line (line 4), the number of which is published as the fax number. (The fax line can be used by other phones when all other lines are busy.) The fax machine is connected to its own extension (extension X).

Fax line 4

SYSTEM

MODULES

Ext X

Ext Y

Ext Z

FAX

Figure 4-5. Fax Machine with its Own Line

To Use

The fax machine automatically answers all calls that come in on the fax line. If a call comes in on another line, you can transfer the call to the fax extension. (See “Transferring a Call to the Fax Machine” earlier in this chapter.)

When you send a fax, the system automatically selects the fax line.

To Set Up

Set Automatic Line Selection for extension X to select line 4 first, On all other extensions, set Automatic Line Selection to select line 4 last, or exclude line 4 from the Automatic Line Selection sequence if the other extensions should not use it to make outgoing calls.

Set Line Ringing for line 4 on extension X to Ring. On all other extensions, set line 4 to No Ring.

Set Automatic Extension Privacy (#304) for extension X to Assigned.

Using Auxiliary Equipment

4-7

Fax Machine Line Saver

If you do not use your fax machine enough to justify paying for its own outside line, you can put the machine on its own extension (shown in Figure 4-6). With this setup, you manually must transfer calls to the machine.

Figure 4-6. Fax Line Saver Setup

To Use

When a person answers a call and hears a fax machine signaling on the other end, the person can transfer the call to extension X—the fax machine extension. (See “Transferring a Call to the Fax Machine” earlier in this chapter.)

Lines

Ext X

SYSTEM

MODULES

Ext Y

FAX

To send a fax, simply lift the handset on the fax machine—an outside line will be selected automatically.

To Set Up

Set Automatic Line Selection for extension X to the order in which you want the fax machine to select outside lines.

2. Set

Line Ringing

for all lines on extension X to No Ring.

Set Automatic Extension Privacy (#304) for extension X to Assigned.

4-8 Using Auxiliary Equipment

Fax and Telephone Combination

If you want to connect a fax machine but cannot spare an extra extension, or if your fax machine does not have a built-in telephone, you can connect a telephone and a fax machine to a single extension (Figure 4-7). (See “Combination Extensions” in Appendix C for information on connecting two devices on one extension.)

Lines

Figure 4-7. Fax and Telephone Combination

To Use

When anyone in the system hears a fax call coming in, they can transfer the call to extension X, the fax extension. (See “Transferring a Call to the Fax Machine” earlier in this chapter.) If the fax machine is not set up to automatically answer a call, you must press the fax machine’s Start button.

SYSTEM

MODULES

Ext X

FAX

To send a fax, simply lift the handset on the fax machine. Or, if your fax machine does not have a built-in telephone, use the phone to dial the call. An outside line will be selected automatically.

When the fax machine is idle, you can use the phone at the extension to make or receive calls.

To Set Up

Set Automatic Line Selection and Line Ringing for all lines at extension X as desired. The fax machine will use the same settings as the phone.

Set Automatic Extension Privacy (#304) for extension X to Assigned.

Set up the fax machine to answer calls automatically. Refer to the fax machine’s documentation for instructions.

Using Auxiliary Equipment

4-9

Modems

A modem allows you to connect a terminal or personal computer (PC) to the system. The modem connects directly to an extension jack and has access to any line available to that extension.

NOTE:

If you connect a high-speed modem to an extension jack, you may experience some degradation of efficiency and throughput, depending on the quality of the outside lines connected to the system. To solve the problem, either connect the modem directly to the network interface jack, or contact your local telephone company for information about upgrading line quality.

Stand-Alone Modem for Placing Calls Only

A modem and a terminal allow you to dial out and connect to computer bulletin boards and other data services. This setup, which lets you dial out but not receive calls, is shown in Figure 4-8. Note that the telephone is optional, and can be used if you want the terminal to share an extension with a phone. (See “Combination Extensions” in Appendix C for information on connecting two devices on one extension.)

Lines

Telephone

(optional)

Ext X

SYSTEM

MODULES

Modem

PC or

Terminal

Figure 4-8. Stand-Alone Modem for Placing Calls Only

To Use

Follow the modem manufacturer’s instructions.

To Set Up

If the modem will only dial outside the system, set Automatic Line Selection for extension X to outside lines first. If you will also use the modem for calls within the system, set Automatic Line Selection to intercom first, and include a 9 in the modem’s dialing sequence for outside calls.

Set

Line Ringing

Set Automatic Extension Privacy (#304) for extension X to Assigned.

Set up the modem so it will not answer incoming calls. Refer to the device’s documentation for instructions.

for all lines on extension X to No Ring.

4-10 Using Auxiliary Equipment

Send and Receive Modem

If you need to place and receive calls with the modem, use the setup shown in Figure 4-9. This setup makes line 4 the primary modem line, but keeps the line available for users at other extensions when all other lines are busy.

Modem Line 4

Lines 1

Figure 4-9. Send and Receive Modem

To Use

Incoming calls on line 4 ring only at extension X. For outgoing calls, line 4 is the last line selected by other extensions in the system, so the modem line is unavailable for the modem only when all other lines in the system are being

used.

Telephone

(optional)

Ext X

SYSTEM

MODULES

2 3

Modem

PC or

Terminal

To Set Up

Set Automatic Line Selection for extension X to select line 4 first; for all other extensions set Automatic Line Selection to select line 4 last. That way, the modem line is used for outgoing voice calls only when all other lines are busy.

Set Line Ringing for line 4 on extension X to Ring. Set all other lines assigned

2. to extension X to No Ring.

Set Automatic Extension Privacy (#304) for extension X to Assigned.

Set up the modem so it will answer incoming calls. Refer to the device’s documentation for instructions.

Using Auxiliary Equipment

4-11

Feature Reference

Contents

Overview Abbreviated Ringing (#305) Answering Calls Auto Dialing Automatic Extension Privacy (#304) Automatic Line Selection Conference Calls Conference Drop Dial Mode (#201) Display Doorphone/Internal Hotline Phone/

External Hotline Phone (#604) Group Paging Hold Hold Disconnect Time (#203) Joining Calls Last Number Redial Line Ringing Making Calls Music Access Music/Tones On Hold (#602) Outgoing Call Prefix (#402) Outgoing Call Restriction (#401) Privacy

5-1 5-2 5-3 5-4 5-6 5-7 5-9 5-11 5-12 5-13

5-14 5-16 5-18 5-19 5-20 5-21 5-22 5-23 5-25 5-27 5-29 5-30 5-32

5-i

Contents

Recall Recall Timer Duration (#107) Special Dialing Functions System Date (#101) System Reset—System Options Saved (#728) System Speed Dialing System Time (#103) Transferring Calls Unique Line Ringing (#118)

5-33 5-35 5-36 5-37 5-38 5-39 5-41 5-42 5-44

5-ii

Feature Reference

Overview

This chapter provides reference information for all system features, including system and telephone options, calling features, and general call-handling topics. Features are listed in alphabetical order. If applicable, system and telephone options also include the procedure code (# and three-digit number) in the heading.

Each feature includes the following information, if applicable:

Description

■

Related Features

■

Considerations

✔

Valid Entries (

■

Changing Settings

■

Using

All of the instructions in this chapter assume that system phones select outside lines first and standard phones select intercom first (as determined by each extension’s setting for Automatic Line Selection).

See Chapter 2 for a review of the methods and buttons you use to change option settings.

= factory setting)

Overview

5-1

Abbreviated Ringing (#305)

Description

This option applies only to system phones.

This telephone option turns Abbreviated Ringing on or off at the system phone at a specified extension. When a user is on a call and Abbreviated Ringing is on, any incoming calls ring only once. The green light next to the line button flashes until the call is answered or the caller hangs up. Having this option on prevents incoming calls from distracting users when they are busy on another call. To allow calls to ring repeatedly, set Abbreviated Ringing to Off.

Considerations

■

Receptionists, and others who handle many calls quickly, often turn Abbreviated Ringing off, so they have an audible reminder of incoming calls.

■ Abbreviated Ringing works for both outside calls and intercom calls.

■

The volume of an abbreviated ring is lower than a normal ring.

Valid Entries

1 = On (incoming calls ring once) ✔ 2 = Off (incoming calls ring repeatedly)

Changing Settings

To change the Abbreviated Ringing setting for an extension, follow these steps from extension 10:

Press [ The phone beeps once, and the light next to [ Spkr ] is green flutter.

Press left [

2. The light next to left [

Press [

3. Enter the two-digit number of the extension (10–21) you want to change.

The Message light is red steady if Abbreviated Ringing is On, red flash if it is Off.

Press [ 1 ] to turn on Abbreviated Ringing, or press [ 2 ] to turn off Abbreviated

5. Ringing.

The Message light changes to show the new setting.

If you make a mistake or want to change the setting for another extension,

6. begin again at Step 3.

When you are finished, press [

7. press [

Feature

Intercom

] [

Feature

] [

] twice.

Intercom

] is green steady.

# ] and a three-digit code for another option or

5-2 Abbreviated Ringing (#305)

Answering Calls

Description

This section describes how users can answer calls ringing at their own extensions.

Related Features

■

A user can join a call in progress at another extension, as long as Privacy is not on for that extension (see

■

On a system phone, if Music Access is active when you receive an incoming call, you must press the line or intercom button for the ringing call to answer it. Music Access is deactivated automatically.

How to Answer Calls

System Phone

If you are using an MDC 9000 or MDW 9000 phone, make sure the handset is turned on before using the following instructions.

■

When the telephone is ringing, lift the handset.

You are connected to the incoming call. If more than one line is ringing, you are connected to the line that has been ringing longest. If the call is an intercom call and you have a display phone, the caller’s extension number briefly appears on your display.

■

To answer a call on a specific line:

Joining Calls).

Press the line button for the call you want to answer.

Lift the handset or press [

Spkr

You are connected to the call.

■

To answer a call when you are already on a call:

Press [

Hold

The call you are on is placed on hold.

Press the button for the new call.

You are connected to the new call.

To return to the first call, put the second call on hold and press the line button for the first call.

■

To answer a voice-signaled call (phone beeps and you hear the caller’s voice):

If the microphone is on, you can speak after the beep.

If the microphone is not on, press [

Mic/HFAI ] or lift the handset.

Standard Phone

When the telephone is ringing, lift the handset

You are connected to the incoming call.

Answering Calls

5-3

Auto Dialing

Description

This option is available only on PARTNER-18D and PARTNER-18 phones.

This telephone option lets users store outside numbers or extension numbers on any of the eight Auto Dial buttons on the top two rows of buttons with lights on their phones. Users can then dial the number with a touch of the button.

Related Features

■ You can include special functions, such as pause, in an outside phone

number. See Special Dialing Functions.

■

You can set up an Auto Dial button to page all system extensions. See

Group Paging.

■

You can set up an Auto Dial button for Music Access.

Considerations

■

If you store an extension number on an Auto Dial button, the lights show calling activity at the extension. See “Lights” in Chapter 3.

■

When storing emergency numbers and/or making test calls to those numbers, you should: 1) Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up. 2) Perform such activities in the off-peak hours, such as early morning or late evening.

■

For PBX or Centrex systems that require a dial-out code to make calls outside the PBX or Centrex system, include the dial-out code and one or more pauses on the Auto Dial button when storing an outside number.

Changing Settings at the User’s Phone

To store (or remove) an Auto Dial number directly at a user’s PARTNER-18D or PARTNER-18 phone:

Press [

Feature

] [

Press the button on which you want the Auto Dial number stored (or removed).

To store an Auto Dial number, dial the number (up to 20 digits including

special functions), For example:

■

To remove the number from a button, press [ Mic/HFAI ] instead of dialing a number.

4. To store (or remove) another Auto Dial number, begin again at Step 2.

When you are finished, press [

5-4 Auto Dialing

For an outside phone number, dial the phone number. For example, to store 555-2398, press [

For an extension number, press left [ number (10–21 ). Include a [ voice-signal the extension. For example, to set up a button to voice signal extension 20, press left [

] [

Intercom

★

] before the extension number to

Intercom

Feature

] [

] and the two-digit extension

★

] [

Changing Settings From Extension 10

To store (or remove) remotely an Auto Dial number from a PARTNER-18D or

PARTNER-18 phone:

At extension 10, press [

1. Press left [

2. Press right [

3. Dial the two-digit number of the extension (11–21) for which the number will be

Intercom

Feature

] twice.

] [

stored (or removed).

Extension 10 now functions as if it were the extension for which the number will be stored (or removed).

Press the button on which you want the Auto Dial number stored (or removed.)

5. To store the Auto Dial number, dial the number (up to 20 digits including

6. special functions). For example:

■

For an outside phone number, dial the phone number. For example, to

store 555-2398, press [

■

For an extension number, press left [ Intercom ] and the two-digit extension number (11–21). Include a [

] [

★

] before the extension number to voice-signal the extension. For example, to set up a button to voice signal extension 20, press left [

Intercom

] [

★

] [

To remove the number from a button, press [ Mic/HFAI ] instead of dialing a number.

To store (or remove) another number for the same extension, repeat steps 5

7. and 6. To store a number for a different extension, begin again at Step 3.

Using

When you are finished, press [

You can lift the handset or press [ Spkr ], but you do not have to do so.

1. If you want to call on a specific line, press the desired line button.

2. Press the Auto Dial button on which the number is stored.

Feature

] [

The system automatically selects a line for an outside number (if you did not specify one), turns on the speaker (if the handset is in the cradle), and dials the Auto Dial number. If you have a display phone, the number being dialed will display on your phone.

Auto Dialing

5-5

Automatic Extension Privacy (#304)

Description

This telephone option lets you either allow users to join active calls at an extension or prevent users from joining active calls at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension. This option typically is used for extensions connected to fax machines, modems, and credit card scanners, which make and receive data calls that should not be interrupted.

Considerations

■

If you want to be able to intercept calls to an auxiliary device—such as an answering machine—make sure Automatic Extension Privacy is Not Assigned for that extension.

■

To have Privacy on a PARTNER-6, MDC 9000, MDW 9000, standard phone, or other device (such as a fax or modem), you must use this feature.

Valid Entries

1 =

Assigned

2 =

Not Assigned ✔

Changing Settings

To change the Automatic Extension Privacy setting for an extension, follow these steps from extension 10:

Press [

Feature

] [

The phone beeps once, and the light next to [

Press left [

Intercom

The light next to left [

Press [

] [

Dial the two-digit number of the extension (10-21) you want to change.

] twice.

Intercom

] [

] is green steady.

Spkr

] is green flutter.

The Message light is red steady if Automatic Extension Privacy is Assigned, red flash if it is Not Assigned.

Press [

] to assign Automatic Extension Privacy, or press [

] to unassign

Automatic Extension Privacy.

The Message light changes to show the new setting.

If you make a mistake or want to change the setting for another extension,

6. begin again at Step 3.

When you are finished, press [ press [

Feature

] [

# ] and a three-digit code for another option or

5-6 Automatic Extension Privacy (#304)

Automatic Line Selection

Description

This telephone option determines the line a user is connected to after lifting the handset to make a call. When the user lifts the handset, the system searches through the specified lines and connects the user to the first available one. The factory setting for the order of the search is outside lines 1 through 4, then intercom. This means if all outside lines are busy, the user will hear the intercom dial tone after lifting the handset.

Considerations

■

If your system has less than four outside lines, you must change Automatic Line Selection for each extension to include only the lines connected to the system.

■

For system phones, the specified order could give preference to specified lines. For example, a telemarketing firm with WATS service on line 4 to reduce telephone expenses can set Automatic Line Selection for all telemarketers’ extensions to “4, 1, 2, 3, intercom.” This way the WATS line would be selected first.

■

For standard phones, you must set up the extension to select intercom first so the user at the extension can place intercom calls and access system features. For example, the setting for a standard phone used only for calling employees or making local calls on line 1, would be set to “intercom, 1.”

■

Valid Entries

Outside lines 1, 2, 3, 4, Intercom ✔ Any outside line(s) and/or intercom in any order

When users lift the handsets on standard phones, they hear intercom dial tone. On a PBX or Centrex system, the user must dial [

9 ] to access a

PBX or Centrex line. For combination extensions, the order of line selection for both devices

(including a standard device) follows the Automatic Line Selection setting for the extension.

If you want to change Automatic Line Selection for an extension and you are changing more than one option for that extension, you must change Automatic Line Selection first.

Automatic Line Selection

5-7

Changing Settings

To change the order in which the system searches for an available line for an extension, follow these steps from extension 10:

Press [

The phone beeps once, and the light next to [ Spkr ] is green flutter.

Feature

] [

Press left [

2. The light next to left [

Press right [

3. Dial the two-digit number of the extension (10-21) you want to change.

Press [

5. Press left [

★

Intercom

] [

★

Intercom

] twice.

Intercom

] is green steady.

] (to select intercom) and the line buttons in the order you

want them to be searched. When your sequence is complete, press [

7. If you want to correct a mistake, or change the line order for another

★

] [

★

extension, begin again at Step 3. When you are finished, press [

Feature

] [

5-8 Automatic Line Selection

Conference Calls

Description

This section explains how to set up conference calls using the [ Conf ] button on a system phone or the switchhook on a standard phone. A conference call connects up to three parties (including the conference originator) in a single call. Users can connect both outside and inside parties in a conference call,

but the call cannot include more than two outside parties.

Related Features

■

During the conference call, any inside party can exit the call at any time simply by hanging up. However, if an outside party hangs up during a conference call, the callers that remain in the conference may hear a dial tone. Use Conference Drop to remove the last-added party from a conference call.

■

Users can use System Speed Dialing or Auto Dialing to add parties to the conference.

■

If the conference originator puts the call on Hold, other parties can continue to talk. Other inside parties cannot put the call on Hold.

■

If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may include a conference calling feature that lets you connect multiple callers on a single PBX or Centrex line. The number of callers you can connect depends on your PBX or Centrex system. For more information on such features, see the documentation for your PBX or Centrex system. (When your Centrex or PBX documentation tells you to use a switchhook flash, use the Recall feature instead.)

Considerations

■

Do not add a busy or ringing outside call to a conference; if you do, all callers hear the busy or ringing signal. If you hear a busy signal or the party does not answer, reconnect with the held party by pressing the line button.

■

Users cannot join a conference call; the originator must add each party to the conference.

■

When the originator hangs up, the conference is disconnected.

■

Conference calls cannot be transferred.

Conference Calls

5-9

Using

System Phone

Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.)

You are connected with the first party.

Press [

Conf

The first party is now on hold.

To add an outside party, press a line button and dial the outside number. If

3. the number is busy or does not answer, press the line or intercom button of the held call to reconnect to the first party.

To add an inside party, press an intercom button, dial the two-digit extension number, and wait until the party answers. If the extension is busy or does not answer, press the line or intercom button of the held call to reconnect to the first party.

Press [ Conf ] again to add the second party to the call.

You are now connected with both parties.

Standard Phone

Set up the call to the first party. (You can call the party, pick up the call from hold, or answer an incoming call.)

You are connected with the first party.

Press the switchhook down once rapidly.

The first party is now on hold. You hear the intercom dial tone.

To add an outside party, dial [

3. busy or does not answer, hang up and the first party rings back.

To add an inside party, dial the two-digit extension number. If the extension is busy or does not answer, press the switchhook down once rapidly and you will be reconnected with the first party.

When the second party answers, press the switchhook down once rapidly.

You are now connected with both parties.

9 ] plus the outside number. If the number is

5-10 Conference Calls

Conference Drop

Description

This calling feature drops the last party added to a conference call, without

disconnecting the other parties. An inside party can exit a conference call at any time simply by hanging up. If the conference originator hangs up, the conference call is disconnected.

Related Features

For instructions on setting up conference calls on system and standard phones, see

Conference Calls.

Using

System Phone

On PARTNER-18D and PARTNER-18 phones, press [

The last-added party is dropped from the conference.

On PARTNER-6, MDC 9000, and MDW 9000 phones, press [

The last-added party is dropped from the conference.

Drop

Feature

Standard Phone

Press the switchhook down once rapidly.

The last-added party is dropped from the conference.

] [

Conference Drop

5-11

Dial Mode (#201)

Description

This system option identifies incoming lines as touch-tone or rotary. You should check with your local phone company if you are not sure which type of line is being provided to you.

Valid Entries

1 =

Touch-Tone lines ✔

2 =

Rotary lines

Changing Settings

To change the Dial Mode setting for the system, follow these steps from extension 10:

Press [

Feature

The phone beeps once, and the light next to [ Spkr ] is green flutter.

] [

Press left [

2. The light next to left [

Press [

] [

Intercom

] [

] twice.

Intercom

] is green steady.

The Message light is red steady if the current setting is Touch-Tone lines, red flash if the current setting is Rotary lines.

Press [

] to select Touch-Tone lines, or press [

] to select Rotary lines.

The Message light changes to show the new setting.

If you make a mistake, begin again at Step 3.

5. When you are finished, press [

6. press [

Feature

] [

# ] and a three-digit code for another option or

5-12 Dial Mode (#201)

Display

Description

The PARTNER-18D phone has an adjustable display area for feedback when making or receiving calls and changing system options. Although this display has a capacity of 2 lines of 24 characters each, which is supported on PARTNER maximum of 16 characters per line. Specifically, the display shows:

■

Current month and day (for example, 11/01) and time when the phone is idle

■

Number dialed when making a call

■

Duration of an incoming or outgoing call

■

Number of the extension calling when receiving an intercom call or transferred call

■

Dialed digits when changing system options and previously stored numbers when setting up Auto Dial buttons.

■

Volume or display contrast level bars, as volume or display contrast is adjusted.

Considerations

■

The current month, day, and time are the default display.

and PARTNER Plus systems, the PARTNER system supports a

■

Most messages display for approximately 15 seconds. (Exceptions include the default display, call timer, and feedback when changing system options.)

■

The call timer displays the time a user is active on a call. It starts when the handset is lifted out of the cradle and stops when either the handset is placed back in the cradle or the call is placed on hold. When a user retrieves a held call, the timer resets to zero.

■

The call timer is displayed along with the default display.

■

The display contrast can be adjusted by pressing [ ★ ] then using the “up” volume control button to increase the brightness or the “down” volume control button to decrease the brightness. Adjust the contrast while the phone is idle and the handset is in the cradle.

■

The angle of the display is adjustable to three positions: low, medium, and high.

Display 5-13

Doorphone/Internal Hotline Phone/External Hotline Phone (#604)

Description

This telephone option assigns an extension as one of the following applications:

■

Doorphone. A doorphone is an auxiliary device that usually is installed near an entrance to screen visitors. When a person presses the button on the doorphone, a predetermined alert extension or all system extensions are signaled.

■

Internal Hotline Phone. When a person lifts the handset of an internal hotline phone, a predetermined alert extension or all system extensions are signaled. The hotline phone should be a standard phone; alert extensions can be any type of phone.

■

External Hotline Phone. When a person lifts the handset of an external hotline phone, a predetermined outside number is dialed automatically. The hotline phone should be a standard phone.

After you assign one of these applications to an extension, you must set up the alert extension or store the outside External Hotline Phone number on the top, leftmost Auto Dial button. See “Changing Settings” on the next page.

Related Features

For an external hotline phone, be sure not to restrict the extension so as to prevent the number from being dialed. See Outgoing Call Restriction (#401).

Considerations

■

Under certain conditions of heavy system usage, the external hotline phone may be unable to dial immediately the outside phone number. If you do not hear dial tone or dialing noises when you attempt to use the external hotline phone, hang up for about 20 seconds and try again.

■

Use this option for all three phone applications. The system differentiates the applications by the phone connected to the extension and the number stored on the Auto Dial button.

■

You cannot assign a doorphone, internal hotline phone, or external hotline phone to extensions 10 and 16. You can assign a doorphone, internal hotline phone, or external hotline phone to extension 15, provided Music On Hold is not activated.

■

You can assign these applications on up to 10 extensions (9 if Music On Hold is activated).

■

If an alert extension is a system phone, the signal will be a distinctive ping-pong sound to distinguish it from other calls. If an alert extension is a standard phone, the phone will receive normal intercom ring.

■

Doorphones and internal hotline phones can have the same alert extensions.

5-14 Doorphone/lnternal Hotline Phone/External Hotline Phone (#604)

Valid Entries

Extensions 11–14, 17–21, and 15 if it is not activated for Music On Hold 1 =

Assigned

2 =

Not Assigned ✔

Changing Settings

To change an assignment, follow these steps from extension 10:

Press [

The phone beeps once, and the light next to [ Spkr ] is green flutter.

Feature

] [

Press left [

2. The light next to left [

Press [

Dial the two-digit number of the extension you want to assign or unassign

] [

Intercom

] [

] twice.

Intercom

] is green steady.

(see Valid Entries).

The Message light is red steady if Assigned or red flash if Not Assigned.

Press [

] to assign or [

] to unassign the application.

The Message light changes to show the new setting.

If you make a mistake or want to change the setting for another extension,

6. begin again at Step 3.

When you are finished, press [

Feature

] [

], then follow the instructions below.

To identity the alert extensions to ring when the doorphone button is pressed or when the internal hotline phone’s handset is picked up, or to store the outside number to be dialed when the external hotline phone’s handset is picked up, follow these steps from extension 10:

Press [

Feature

] [

Press left [ Press right [

Intercom

] twice.

4. Dial the two-digit extension number assigned to the doorphone, internal hotline phone, or external hotline phone.

Press the leftmost programmable Auto Dial button on the upper row of Auto

5. Dial buttons.

To identify alert extensions or store an outside phone number:

■

To identify a single alert extension, press left [ Intercom ] and the two-digit extension number.

■

To indicate that all extensions are to be alert extensions, press left [

Intercom

] and [

■

To store an outside number for an external hotline phone, dial the phone number (up to 20 digits). For example, to store 555-2398, press

[

] [

To identify alert extensions or to store an outside number for a different

7. extension, begin again at Step 3.

When you are finished, press [

Feature

] [

Doorphone/lnternal Hotline Phone/External Hotline Phone (#604) 5-15

Group Paging

Description

This option is available only on PARTNER-model phones.

This telephone option lets users simultaneously page all system extensions with PARTNER-model phones. When paging, the caller hears a beep and begins speaking; the caller’s voice is then heard on the speakers of all idle PARTNER-model phones.

Related Features

You can use this option manually, or you can store it on an Auto Dial button (see

Auto Dialing).

Considerations

■

MDC 9000, MDW 9000, and standard phones will not receive group-page announcements.

■

If a user leaves the microphone on for hands-free answer on intercom (HFAI), the microphone is turned off when that phone receives a group page; the user must lift the handset or press [ After a group page, the microphone is turned on again.

Mic/HFAI

] to answer the page.

Changing Settings

To store (or remove) the group page option remotely from extension 10:

Press [

1. Press left [

2. Press right [

3. Dial the two-digit number of the extension (11–21) for which you want the

4. option stored (or removed).

Press the Auto Dial button on which you want the option stored (or removed).

5. To store the option, press [

6. To remove the option, press [ Press [

Feature

Intercom

Feature

] [

Intercom

] [

] twice.

Intercom

Mic/HFAI

] [

★

] [

5-16 Group Paging

Using

System Phone

To use when stored on a button, lift the handset and press the Auto Dial button. To use manually:

Lift the handset and press [

1. Dial [

★

] [

2. After the beep, start talking.

Standard Phone

Lift the handset.

1. Dial [

★

] [

2. After the beep, start talking.

Intercom

Group Paging

5-17

Hold

Description

This section explains how to place and retrieve calls on hold, using the [ Hold ] button on a system phone or the switchhook on a standard phone. (Users can make and receive calls on another line while a call is on hold.)

Related Features

Callers on hold will hear Music or Tones On Hold, if either is activated or silence if neither is selected. See Music/Tones on Hold (#602).

Considerations

■

Only one party on an intercom call can put the call on hold. If both parties try to put the call on hold, the call will be disconnected.

■

If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may include a call hold feature that lets you place a call on hold and place another call on the same line. For more information, see the documentation for your PBX or Centrex system. (When your Centrex or PBX documentation tells you to use a switchhook flash, use the Recall feature instead.)

Using

System Phone

To place a call on hold, press [

The green light next to the line button winks.

To retrieve a call on hold:

1. Press the line button on which the call is held.

2. If the handset is in the cradle, lift it up or press [

You are reconnected with the held call. The light next to the line button changes from winking to steady green.

Hold

Spkr ].

Standard Phone

To place a call on hold, press the switchhook down once rapidly.

You hear the intercom dial tone. The call is on hold. (Do not hang up the handset while the call is on hold. If you hang up the handset, the phone will ring, Answering will reconnect you with the held call.)

To retrieve a call on hold at the extension:

Hang up or press the switchhook.

The call rings back.

Lift the handset or release the switchhook.

You are reconnected with the held call.

5-18 Hold

Hold Disconnect Time (#203)

Description

This system option lets you change the hold disconnect time. When a caller on hold hangs up, the local telephone company may send a special signal to the system to free the line. There are two possible signals: a long signal (450 milliseconds) used by most telephone companies, or a short signal (50 milliseconds) used by a few telephone companies. The length of the signal is called the hold disconnect time. If you put a call on hold and the caller hangs up, but the call does not disconnect within a minute after the caller hangs up, use this procedure to change the hold disconnect time.

Considerations

■

If the telephone company does not send a signal, keep the hold disconnect time set to Long. Users must disconnect held calls manually by taking the call off hold and then hanging up.

■

Change the hold disconnect time only if abandoned calls on hold do not disconnect.

Valid Entries

1 =

Long (450 msec.) ✔

2 =

Short (50 msec.)

Changing Settings

To change the hold disconnect time, follow these steps from extension 10:

Press [

The phone beeps once, and the light next to [ Spkr ] is green flutter.

2. Press left [

The light next to left [ Press [

The Message light is red steady if the current setting is Long, red flash if the current setting is Short.

Press [

The Message light changes to show the new setting.

If you make a mistake, begin again at Step 3.

When you are finished, press [ # ] and a three-digit code for another option or

press [

Feature

] [

Intercom

] [

] to select Long, [

Feature

] [

] twice.

] [

Intercom

] is green steady.

] to select Short.

Hold Disconnect Time (#203) 5-19

Joining Calls

Description

This feature is available only on system phones.

Joining is adding yourself to an outside call in progress, the same way you do on a home telephone by picking up an extension. (This is different from conferencing, in which the originator “pulls you into” the call.) Only one other system extension can join a call on an outside line (for a total of one outside and two inside parties).

Related Features

■

Automatic Extension Privacy (#304) prevents other extensions from joining calls on a specific extension. This is especially useful for answering machines, fax machines, modems, and credit card scanners, because trying to join a call on one of these devices could interfere with its operation.

■

Any user with a PARTNER-18D or PARTNER-18 phone can use prevent other extensions from joining a call at their extension.

Considerations

■

You cannot join an intercom call or a conference call.

■

You cannot put a joined call on hold.

Privacy

How to Join a Call

System Phone

A steady red light at a line button indicates that a call is in progress. Press the line button on which the call is being conducted and lift the handset or press

[

Spkr

The red and green lights alternately flash. You are now joined with the call. You can tell when someone has joined your call when the lights next to the line

button change to alternately flashing red and green.

5-20 Joining Calls

Last Number Redial

Description

This calling feature dials the last outside number manually dialed (maximum 20 digits per phone number). This feature is useful for immediately redialing a busy number.

Considerations

You cannot redial numbers dialed using an Auto Dial button or a System Speed Dial code.

Using

System Phone

On PARTNER-18D and PARTNER-18 phones:

If you want, lift the handset.

Press [

Last Num

On PARTNER-6 phones:

If you want, lift the handset.

Feature

] [

Press [

On MDC 9000 and MDW 9000 phones:

Lift the handset.

Press the [ Press [

On/Off

Feature

] [

] button.

] [

Standard Phone

Lift the handset.

You hear the intercom dial tone.

Dial [

] [

Last Number Redial 5-21

Line Ringing

Description

This telephone option lets you specify which outside lines will ring on each extension. The factory setting is that all outside lines will ring on all extensions. Change this setting if you want any lines on an extension not to ring. No Ring is useful for all extensions except 10 when a receptionist answers all calls, or for phones with no regular users, such as in a conference room.

Considerations

■

If an extension is set to No Ring, a user at that extension will have to press the line button with the flashing red light to answer the call.

■

Transferred calls will ring at an extension (even on lines set to No Ring).

■

If you want to use a standard phone to answer calls, make sure the extension is set to Ring.

Valid Entries

Ring ✔ No Ring

Programming

To change which outside lines ring at an extension, follow these steps from extension 10:

Press [

Feature

] [

The phone beeps once, and the light next to [ Spkr ] is green flutter. Press left [

2. The light next to left [

Press right [

3. Dial the two-digit number of the extension (10–21) you want to change.

Intercom

] twice.

Intercom

] is green steady.

The light next to each line button is green steady if the setting is Ring, green flutter if the setting is No Ring.

To change the setting for any lines at that extension, simply press the line

5. button until the green light shows the proper setting.

To change the setting for another extension, begin again at Step 3.

6. When you are finished, press [

Feature

] [

5-22 Line Ringing

Making Calls

Description

A user can make an outside call by dialing an outside phone number or an intercom call by dialing an extension number. An intercom call is a call between two extensions without using an outside line. There are also several ways to speed dial a number—see “Related Features” below.

Related Features

■

You can store an outside number or an extension number on an Auto Dial button, so users can dial the number with a single touch. To store Auto Dial numbers, see Auto Dialing.

■

You can program outside numbers for the entire system, so that a user can dial a number by pressing [ two-digit code (20–79). For more information, see System Speed Dialing.

■

If a user lifts the handset before pressing a line button, the system automatically selects the first available outside line or the intercom. (The order in which the system makes a selection is determined by the Automatic Line Selection for the extension.)

■

If dialing restrictions have been selected for an extension, the system may prevent a user at that extension from placing certain types of calls. For example, if an extension is restricted to allow incoming calls only, the user will not be able to dial out at all. See Outgoing Call Restriction (#401) for more information.

Feature ] (or [ # ] on a standard phone) plus a

■

A user can page all system extensions with PARTNER-model phones simultaneously. See Group Paging.

■

On a system phone, if Music Access is active when you want to make a call, you must press an available line or intercom button to make your call. Music Access is deactivated automatically.

How to Make an Outside Call

The following instructions assume that system phones are set (using Automatic Line Selection) to automatically select outside lines first, and standard phones

are set to select intercom first. This means that when a user with a system phone lifts the handset, the user will hear outside dial tone; but when a user with a standard phone lifts the handset, the user will hear intercom dial tone.

System Phone

If you are using an MDC 9000 or MDW 9000 phone, make sure the handset is turned on before using the following instructions. Also, these phones have no speaker, so you must use the handset to make a call.

1. Lift the handset or press [ line button then lift the handset.

The light next to the line button is steady green; you hear outside dial tone.

Spkr ]. To call on a specific line, press an idle (unlit)

Making Calls

5-23

Dial the phone number or System Speed Dial code, or press an outside Auto Dial button.

On a system display phone, the dialed number appears on the display.

If you are using a PBX or Centrex line, you also may need to use a dial-out code (usually 9) before you dial a number outside the PBX or Centrex system.

Standard Phone

Lift the handset.

You hear intercom dial tone.

Dial [

] to get an outside line.

You hear outside dial tone.

Dial the phone number.

3. If you are using a PBX or Centrex line, you may also need to use a dial-out code

(usually 9) before you dial a number outside the PBX or Centrex system.

How to Make an Intercom Call

System Phone

You can lift the handset or press [

Press an idle [

You hear intercom dial tone, and the light next to the [ Intercom ] button is steady green.

Intercom

] button.

Spkr

] before dialing.

Ring or voice-signal the extension:

■

To ring the extension, dial the two-digit extension number or press an intercom Auto Dial button.

■

To voice-signal a system phone at the extension, dial [ two-digit extension number or press an intercom Auto Dial button programmed for voice signaling. When you hear a beep, start talking.

Your voice is heard on the other extension’s speaker, If someone is using the phone at the other extension (or that extension is an MDC 9000, MDW 9000, or standard phone), it will ring instead.

Standard Phone

Lift the handset.

You hear intercom dial tone.

Ring or voice-signal the extension:

■

To ring the extension, dial the two-digit extension number.

■

To voice-signal a system phone at the extension, on a touch-tone phone, dial [ beep, start talking.

Your voice is heard on the other extension’s speaker. If someone is using the phone at the other extension (or that extension is an MDC 9000, MDW 9000, or standard phone), it will ring instead.

★ ] plus the two-digit extension number. When you hear a

★

] plus the

5-24 Making Calls

Music Access

Description

This feature allows a user to listen to music through the speaker of an idle PARTNER-model system phone or through the handset of any system or standard phone. Music Access plays the recorded material from the Music On Hold audio source.

Related Features

■

Music Access is available only if Music/Tones On Hold (#602) is set to Music On Hold (Setting 3) and an audio source is connected to extension jack 15.

■

You can store [ Intercom ] [ 1 ] [ 5 ] on a system phone button to access music with a touch of the button (see Auto Dialing). If you do, label the button “Music Access.”

Considerations

■

If you activate the Music Access feature to broadcast certain copyrighted music or material, including songs or other material from radio broadcasts, you may be required to obtain the permission of the copyright owner. One way to obtain permission is to contact ASCAP, BMI, and/or similar performing rights organizations, to obtain a license. AT&T disclaims any liability arising out of the failure to obtain such a license, if required. For alternative (usually pre-licensed) sources of music to use with this feature, you may wish to contact Telephonetics International, Inc. at 1-800-446-5366.

■

You can adjust the volume of the music playing over the speaker or handset with the volume control buttons. Note that these volume control settings also change the volume for calls over the speaker and the handset.

■

Music Access is deactivated whenever a user makes or answers a call.

■

Extensions that have Music Access active appear busy to other users—red steady shows at any extension that has an intercom Auto Dial button for the extension. However, calls placed to an extension with Music Access active will still ring at that extension.

■

An extension that has Music Access active cannot:

use the Hands-Free Answer on Intercom (HFAI) feature.

receive group page announcements.

enter programming mode if using Music Access on the speaker.

■

Voice-signaled calls to an extension that has Music Access active will ring instead.

■

If a system phone and a standard phone are connected in a combination extension, the standard phone does not ring while Music Access is active.

Music Access

5-25

Using

To activate Music Access over the speaker:

From an idle PARTNER-model phone, press [

Intercom

] [

intercom Auto Dial button.

You hear music over the phone’s speaker.

To activate Music Access through the handset:

From any system phone, lift the handset then press [

Intercom

appropriate intercom Auto Dial button.

You hear music through the phone’s handset.

From a standard phone, lift the handset then press [

1 ] [ 5 ] at intercom dial tone.

You hear music through the phone’s handset.

To deactivate Music Access:

If Music Access is active over the speaker, press [

Spkr ].

If Music Access is active through the handset, hang up the handset.

] [

] or the appropriate

] [

] or the

5-26 Music Access

Music/Tones On Hold (#602)

Description

This system option lets you activate one of the following features:

■

Tones On Hold. Provides a repeating tone to callers on hold to let them know they are still on hold. To activate this feature, which does not require the addition of an auxiliary device, select Tones On Hold.

■

Music On Hold. Provides music or taped messages to callers on hold. To activate this feature, you must connect an audio source, such as AT&T’s

Magic on Hold®, and select Music On Hold.

Related Features

If this system option is set to Music On Hold (Setting 3), users can activate Music Access to listen to music through the speaker of an idle PARTNER-model phone or through the handset of any system or standard phone.

Considerations

■

If Music/Tones On Hold is Not Active, callers on hold hear silence.

■

If either Tones on Hold or Music On Hold is active, parties in a conference call hear tones or music until the call is answered; transferred callers also

hear tones or music until the call reaches the destination extension. Once there, the caller hears ringing.

■ If you choose Music On Hold, the following considerations apply:

Valid Entries

1 = Tones On Hold 2 = Not Active 3 = Music On Hold

Users of equipment that rebroadcasts copyrighted music or other material may be required to obtain a license from a third party such as ASCAP or BMI. AT&T’s Magic on Hold does not require you to obtain such a license.

Music On Hold requires use of extension jack 15 and special hardware for installation. See “Connecting a Music On Hold Device” in Appendix C for installation instructions.

A Music On Hold device cannot share extension jack 15 with a phone.

If the Music On Hold audio source develops trouble (such as a bad tape), you can quickly turn it off by changing this option setting to Not Active or Tones On Hold until you are able to solve the problem.

To deactivate Music On Hold, refer to the instructions in Appendix C.

✔

Music/Tones On Hold (#602)

5-27

Changing Settings

To change the Music/Tones On Hold setting, follow these steps from extension 10:

Press [

The phone beeps once, and the light next to [ Spkr ] is green flutter.

Feature

] [

Press left [

2. The light next to left [

Press [

] [

Intercom

] [

] twice.

Intercom

] is green steady.

The Message light is red steady if the current setting is Tones On Hold, red wink if it is Music On Hold, or red flash if it is Not Active.

Press [ or [

] to select Tones On Hold, [

] to select Music On Hold.

] to deactivate Music and Tones On Hold,

The Message light changes to show the new setting.

If you make a mistake, begin again at Step 3.

5. When you are finished, press [

6. press [

Feature

] [

# ] and a three-digit code for another option or

5-28 Music/Tones On Hold (#602)

Outgoing Call Prefix (#402)

Description

This system option indicates whether users must dial a 0 (for operator-assisted calls) or 1 (for direct-dial calls) before an area code when making long distance calls, or just the area code and number. Outgoing Call Prefix should be set to reflect the dialing pattern of your local phone company.

Related Features

This option enables the system to distinguish between local and long distance calls, and applies only if Outgoing Call Restriction (#401) for an extension is set to Local Only. When Outgoing Call Prefix is set to 1, a long distance call is one in which the first digit is 0 or 1. When Outgoing Call Prefix is set to 2, a long distance call is one in which the second digit is 0 or 1.

Considerations

Most local phone companies require you to dial 1 before a long distance number; therefore, Outgoing Call Prefix typically requires setting 1 (0 or 1 required before Area Code and Number)

Valid Entries

1 =

0 or 1 required before Area Code and Number ✔

2 =

Area Code and Number Only

Changing Settings

To change the Outgoing Call Prefix setting, follow these steps from extension 10:

Press [

1. The phone beeps once, and the light next to [

Press left [

2. The light next to left [

Press [

The Message light is red steady if the system is set to recognize long distance calls when users dial 0 or 1 followed by the area code and number. If the light is red flash, the system is set to recognize long distance numbers as the area code and number only.

4. Press [ followed by the area code and number, or press [ distance calls are dialed simply by dialing the area code and number.

When you are finished, press [

5. press [

Feature

] [

Spkr

] is green flutter.

Intercom

] twice.

Intercom

] [

1 ] to indicate that long distance calls on your system begin with 0 or 1,

Feature

] [

] is green steady.

2 ] to indicate that long

# ] and a three-digit code for another option or

Outgoing Call Prefix (#402) 5-29

Outgoing Call Restriction (#401)

Description

This telephone option restricts calling on all lines at a specified extension. The factory setting is that all extensions have no restriction, so change the setting only for the extensions you want to restrict.

Related Features

■

Use Outgoing Call Prefix (#402) to indicate whether or not a user must dial a 0 or 1 before the area code when making long distance calls. When Outgoing Call Prefix is set to 1, a long distance call is one in which the first digit is 0 or 1. When Outgoing Call Prefix is set to 2, a long distance call is one in which the second digit is 0 or 1.

■

Do not restrict an extension assigned as an external hotline phone so as to prevent the outside number from

Hotline Phone/External Hotline Phone (#604).

Considerations

■

Be aware that some local telephone company custom calling features, consisting of * plus a designated feature code, return dial tone after activating themselves. If your users access these features, the system will not block a subsequent long distance call made by those users, regardless of the Outgoing Call Restriction setting for their extension.

being dialed. See Doorphone/Internal

■ If the system is connected to a PBX or Centrex system and a dial-out code

■

Valid Entries

1 = 2 =

3 =

(usually 9) is needed to place calls outside the PBX or Centrex system, the system will not be able to prevent long distance calls for extensions restricted to Local Only, since the PBX or Centrex system cannot distinguish between long distance and local calls. If your PBX or Centrex system includes dialing restrictions, use those instead of Outgoing Call Restriction (#401). If you have PBX or Centrex dialing restrictions on a line and also use Outgoing Call Restriction (#401), both the PBX or Centrex system restriction and this restriction may apply.

While dialing restrictions are very effective, absolute protection against misuse cannot be guaranteed. System phones give you more protection against misuse than standard phones. Therefore, we strongly recommend that you install system phones where restricting phone use is important.

Inside Only is useful for phones in reception areas or other public rooms where you want to prevent anyone using the phone from making outside calls. It is also useful for prohibiting calls from warehouse extensions, or from extensions that should be used only for receiving orders.

No Restriction (can make long distance, local, and intercom calls) ✔ Inside (intercom) Only Local (intercom and local) Only

5-30 Outgoing Call Restriction (#401)

Changing Settings

To restrict calling on available lines at an extension, follow these steps from extension 10:

Press [

The phone beeps once, and the light next to [ Spkr ] is green flutter.

Feature

] [

Press left [

The light next to left [ Press [

Dial the two-digit number of the extension (10–21) you want to change.

] [

Intercom

] [

] twice.

Intercom

] is green steady.

The Message light is red steady if the current setting is No Restriction, red flash if it is Inside Only, or red wink if it is Local Only.

Press [

If you make a mistake or want to change the setting for another extension,

] for No Restriction, [

] for Inside Only, or [

] for Local Only.

begin again at Step 3. When you are finished, press [

press [

Feature

] [

# ] and a three-digit code for another option or

Outgoing Call Restriction (#401) 5-31

Privacy

Description

This feature is available only on PARTNER-18D and PARTNER-18 phones.

This calling feature lets users with PARTNER-18D and PARTNER-18 phones press the calling feature button, [ Privacy ], to turn Privacy on and off, preventing other users from joining calls at the user’s extension.

Related Procedures

■ If Automatic Extension Privacy (#304) is assigned for an extension, that

extension normally will be private. However, if a user sometimes needs to have other co-workers join conversations, the user can press [ Privacy on and off as needed.

To have Privacy on PARTNER-6, MDC 9000, MDW 9000, standard phones,

■

or other devices (such as a fax or modem), you must use Automatic Extension Privacy (#304).

Considerations

■

When Privacy is on, the light next to [ indicating that others cannot join calls.

■

This feature can be turned on and off at any time, even during a call.

Privacy

] at the extension also is on,

Privacy

] to turn

Using

Press [

Privacy

] to turn on the feature; press it again to turn off the feature.

Use the button like a switch—when the green light is on, Privacy is on.

5-32 Privacy

Recall

Description

This calling feature causes the system to send a timed switchhook flash over the telephone line, to “recall” a new dial tone or to access a PBX, Centrex, or local phone company custom calling feature.

Related Features

■

If users have trouble with Recall, use Recall Timer Duration (#107) to adjust the length of the Recall signal. Your local phone company can tell you the correct setting—for most Centrex systems, the correct setting is 800 msec. (or “32”); for most PBX systems, the correct setting is 450 msec. (or “18”).

■

You can press [ number, provided it is the first character in the stored number. (For examples, see Special Dialing Functions.)

Considerations

■

Using Recall on an intercom call disconnects the call.

■

Whenever your PBX or Centrex documentation tells you to press the switchhook when you are on a call, use the Recall feature instead. If you are

already on a call, most PBX or Centrex systems require that you press the switchhook to get a new dial tone, then dial a feature access code to access a specific PBX or Centrex service.

Spkr

] to insert a Recall signal in an Auto Dial or Speed Dial

Using

To access a PBX, Centrex, or local phone company custom calling feature (such as Call Waiting) while active on an outside line:

System Phone

On PARTNER-18D and PARTNER-18 phones:

Press [

Recall

Enter the access code for the PBX, Centrex, or local phone company custom calling feature (if required).

To return to your original call, press [

3. On PARTNER-6, MDC 9000, and MDW 9000 phones:

Dial [

Feature

Enter the access code for the PBX, Centrex, or local phone company custom calling feature (if required).

To return to your original call, dial [

Recall

] again.

] [

Feature

] [

] again.

Recall 5-33

Standard Phone

Press and release the switchhook (or press a Recall or Flash button on a standard feature phone that has one).

You hear the intercom dial tone.

] [

Dial [

Enter the access code for the PBX, Centrex, or local phone company custom calling feature (if required).

To return to your original call, press and release the switchhook again (or press a Recall or Flash button on a standard feature phone that has one), then dial [

] [

] again.

5-34 Recall

Recall Timer Duration (#107)

Description

This system option lets you change the length of the timed signal, or switchhook flash, generated by the system Recall feature (as well as by the Recall function

used in Auto Dial or System Speed Dial numbers). Recall sends this timed signal over the phone line to the local telephone company or PBX to which the system is connected. Typically you use the Recall feature to access a PBX, Centrex, or local phone company custom calling feature (such as Call Waiting).

You should change the factory setting only under two conditions:

■

If using the system Recall feature has no effect, lengthen the time. If your system is connected to a PBX or Centrex system and using the

■

system Recall feature drops calls, shorten the time. (The setting typically used for PBX systems is “18” (or 450 msec.); for Centrex systems, it is “32” (or 800 msec.).)

Valid Entries

01 through 80 (25 to 2000 msec. in 25 msec. increments) 18 (450 msec.) ✔

Programming

To change the duration of the timed signal, follow these steps from extension 10:

Press [

Feature

] [

The phone beeps once, and the light next to [ Spkr ] is green flutter.

Press left [

Intercom

The light next to left [

Press [

] [

Enter the setting number you want, For example, press [ 3 ] [ 2 ] to change to

] [

] twice.

Intercom

] is green steady.

800 msec. If you make a mistake, begin again at Step 3.

5. When you are finished, press [ # ] and a three-digit code for another option or

6. press [

Feature

] [

Recall Timer Duration (#107) 5-35

Special Dialing Functions

Description

Special functions may be needed for System Speed Dial numbers and Auto Dial numbers. Functions you can use are:

Examples

Function

Pause

Recall

Stop

Touch-Tone Enable

Button Display Description

[

Hold

]

Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.

[

Spkr

]

Sends a timed switchhook flash needed to alert the system on the other end (such as a PBX or Centrex system), and to use a local phone company custom calling feature (such as Call Waiting). Use Recall only as the first entry in an Auto Dial or Speed Dial number.

[

Mic/HFAI

]

Stops the dialing sequence until the Auto Dial button or Speed Dial number is used again (for example, so the user can enter additional digits, such as a credit card number or password). To continue, press the Auto Dial button, or press [ Speed Dial code.

[

Transfr

]

Sends touch tones over a rotary line to electronic equipment such as answering machines and bank computers.

Feature

] and the two-digit

■

Pause. To call an answering machine at 555-0529, wait 4.5 seconds, then dial 321 to retrieve messages, enter [

[

] [

■

Recall: To use a favorite Centrex/PBX feature, you have to send a timed switchhook flash, a pause, and then dial the feature. To do so, enter [ [

Hold

] followed by the feature code.

■

Stop: Your local bank-by-phone service requires that you enter a password before an account number. To set up an Auto Dial button to call the bank at 555-7898, stop so you can enter a password, and continue with the account number 6798, enter [ press the Auto Dial button. The system dials 555-7898 and stops. Enter your password and press the Auto Dial button again. The system dials 6798.

■

Touch-Tone Enable: Your system is connected to rotary lines but you want to call an answering machine at 555-3454 to retrieve messages. Since the machine requires touch tones, enter [ pressed during the rest of the call are sent as touch tones.

5-36 Special Dialing Functions

] [

Hold

] [

Hold

] [

Hold

Spkr ]

] [

Mic/HFAI

] [

]. To use,

] [

Transfr

]. All digits

System Date (#101)

Description

This system option sets the month, day, and year. The system displays only the month and day on display phones when the phone is idle. (Although the year is not displayed, it is required to account for leap year.)

Changing Settings

To change the System Date, follow these steps from extension 10:

Press [

Feature

The phone beeps once, and the light next to [ Spkr ] is green flutter.

] [

Press left [

2. The light next to left [

Press [

Enter today’s date in the form MMDDYY. Include leading zeroes for

] [

Intercom

] [

] twice.

Intercom

] is green steady.

single-digit months or days. For example, to enter April 6, 1997, press [

] [

When you are finished, press [ # ] and a three-digit code for another option or

5. press [

Feature

] [

System Date (#101) 5-37

System Reset—System Options Saved (#728)

Description

This system option resets the system while retaining the current settings. Reset the system only when it fails to function correctly after a power failure or down period.

Considerations

■

The system reset begins immediately and takes only a few seconds.

■

Resetting the system disconnects all active calls.

■

You cannot interrupt the reset process or use any telephones in the system during the reset process.

■

After a system reset, the backlit display on PARTNER-18D phones is changed to the default setting. See “Buttons and Indicators” in Chapter 3 for instructions on adjusting the contrast.

Using

To reset the system, follow these steps from extension 10:

Press [

Feature

] [

1. The phone beeps once, and the light next to [ Spkr ] is green flutter.

Press left [ The light next to left [

Press [

] [

Intercom

] [

] twice.

Intercom

] is green steady.

When the reset is completed, the current date and time appear on the display and the system is ready for use. If a power failure has occurred, the time may not be correct; change it using System Time (#103).

5-38 System Reset—System Options Saved (#728)

System Speed Dialing

Description

This feature lets you store up to 60 frequently-dialed phone numbers for the system. Anyone on the system can then dial a System Speed Dial number by pressing [ two-digit code from 20–79.

Related Features

■

Considerations

■

Feature

] (or [

System speed dialing, which lets users dial a number by pressing three buttons, is different from Auto Dialing, which lets users dial a number by pressing a single button.

When entering a phone number, you can include special functions as well as digits—see Special Dialing Functions for more information.

System Speed Dial numbers can be stored only from extension 10, but can be used from any extension.

Appendix A provides a form on which to list the System Speed Dial numbers. You can distribute a filled-in copy of that form to all users, to ensure that they know what System Speed Dial numbers are available.

] at intercom dial tone on a standard phone) and the

■

If the system is connected to a PBX or Centrex system and a dial-out code (usually 9) is needed to place calls outside the PBX or Centrex system, include the dial-out code and a pause in System Speed Dial numbers that must dial out of the PBX or Centrex system.

Changing Settings

To store System Speed Dial numbers, follow these steps from extension 10:

Press [

1. Assign a two-digit code to the phone number by pressing [

2. System Speed Dial code from 20 through 79.

If you have a display phone and a number is already assigned to the code, the number appears in the display. To replace the existing number, enter the new number, then go to Step 4. To save the existing number, press

[

Feature

Enter the phone number (up to 20 digits including special functions).

4. To store another System Speed Dial number, begin again at Step 2. When you are finished, press [

Feature

] [

] and dial a different Speed Dial code.

Feature

] [

Feature ] and a

System Speed Dialing 5-39

To remove System Speed Dial numbers, follow these steps from extension 10:

Press [

Feature

] [

Using

Press [

Feature

] and the phone number’s System Speed Dial code from 20

through 79. Press [

Mic/HFAI

To remove another System Speed Dial number, begin again at Step 2. When you are finished, press [

Feature

] [

System Phone

You can lift the handset or press [ Spkr ] before dialing. If you want to call on a specific line, press the line button.

Press [

Feature

] and dial the two-digit System Speed Dial code (20–79).

If you did not specify an outside line, the system automatically selects one, turns on the speaker if the handset is in the cradle, and dials the number. The number being dialed shows on a display phone.

Standard Phone

Lift the handset.

You hear the intercom dial tone.

Press [ # ] and dial the two-digit System Speed Dial code (20–79).

The system automatically selects an outside line and dials the number.

5-40 System Speed Dialing

System Time (#103)

Description

This system option sets the time that appears on system display phones.

Considerations

■

Enter the time in 24-hour notation using HHMM format. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeroes when necessary. For example, to set the time to 9:00 a.m., enter [ 4:45 p.m., enter [

■

The time appears on system display phones as a.m. or p.m. (not in 24-hour notation).

Changing Settings

To change the System Time, follow these steps from extension 10:

Press [

Feature

The phone beeps once, and the light next to [ Spkr ] is green flutter.

] [

] [ 0 ]. To set the time to

] [

Press left [

Intercom

] twice.

The light next to left [ Intercom ] is green steady. Press [

] [

Enter a new time in HHMM 24-hour format. For example, to set the time to 2:15 p.m., press [

] [

This time will appear on a system display phone as 2:15 p.

When you are finished, press [ # ] and a three-digit code for another option or

5. press [

Feature

] [

System Time (#103) 5-41

Transferring Calls

Description

This section explains how to transfer calls. Transferring a call lets the user “pass” a call from one extension to another. Users can transfer only outside

calls to other system extensions.

Related Features

■

To transfer calls to an extension with a single touch, PARTNER-18D and PARTNER-18 phone users can program the extension number onto an Auto Dial button—see

■

Transferred callers will hear Music or Tones On Hold if either is activated or silence if neither is selected until the call reaches the destination extension. Once there, the caller hears ringing. See Music/Tones On Hold (#602).

Considerations

■

When you press [ associated green light winks.

■

When you transfer a call from a PARTNER-18D phone, the number to which you are transferring the call briefly appears on the display.

■

A transferred call will ring with an intercom ring (ring BEEP on a system phone, ring-ring on a standard phone) until the originator hangs up, then it will change to a transfer ring (ring BEEP BEEP on a system phone, ring-ringring on a standard phone).

■

If you are using the system behind a PBX or Centrex system, the PBX or Centrex system may include a call transfer feature that lets you transfer a call to another Centrex extension, so that the line the call came in on is free to place and receive other calls. This feature uses the [

Transfr ] button. However, to use Centrex transfer, you must be able to dial

[ the extension directly using the Centrex extension number; if a Centrex line is shared by several extensions, you will not be able to use Centrex transfer to direct the call to a specific extension. For more information, see the

documentation for your PBX or Centrex system.

Auto Dialing

Transfr

] on a system phone, the call is put on hold and its

for more information.

Recall ] button, not the

How to Transfer a Call

System Phone

■

To pass a call to another extension:

While active on the call, press [

The call is put on hold and you hear intercom dial tone.

Dial the extension number to which you want the call transferred.

5-42 Transferring Calls

Transfr

When someone answers, announce the call, then hang up.

If no one answers or the call is refused, press the line button next to the winking green light to reconnect to the caller.

If you do not wish to announce the call, hang up as soon as you hear ringing (in Step 2 above).

■

To make a voice-signaled transfer: If the extension where you want to transfer the call has a PARTNER-model phone and you want to signal the user over the phone’s speaker, in Step 2 of the previous procedure press [

★ ] plus the two-digit extension number.

Your voice is heard through the speaker of the system phone.

■

To transfer a call from a PARTNER-18D or PARTNER-18 phone with one button touch:

While on a call, press the Auto Dial button for the extension to which you want to transfer the call. (There is no need to press [

Transfr

] or [

Hold

]; this

takes the place of Steps 1 and 2 of the previous procedure.)

For an extension that has a PARTNER-model phone, you can store [ plus the extension number on the Auto Dial button, to let you voice-signal calls over the phone’s speaker when you transfer them.

Standard Phone

■

To pass a call to another extension:

While on a call, press the switchhook down once rapidly.

You hear the intercom dial tone.

★ ]

Dial the extension number to which you want the call transferred.

When someone answers, announce the call, then hang up.

If no one answers or the call is refused, press the switchhook again to reconnect to the caller.

If you do not wish to announce the call, hang up as soon as you hear ringing (in Step 2 above).

■

To make a voice-signaled transfer from a touch-tone phone: If the extension where you want to transfer the call has a PARTNER-model phone and you want to announce the call over the phone’s speaker, in Step 2 above press [

★

] plus the two-digit extension number.

Your voice is heard through the speaker of the system phone.

Transferring Calls

5-43

Unique Line Ringing (#118)

Description

This option applies only to PARTNER-model phones.

This system option lets you change the way outside calls ring at PARTNERmodel phones. Normally, outside calls on all lines use the same ringing pattern. When Unique Line Ringing is Active, each line at a PARTNER-model phone will ring with a unique ringing pattern for all incoming outside calls. This helps users to identify the line on which a call is ringing.

Considerations

■ For each line, the unique ringing pattern for incoming outside calls is as

follows:

Line 1 uses the factory set ringing pattern described in Chapter 3.

Line 2 uses an ascending tone with dip.

Line 3 uses a descending tone.

Line 4 uses a mixed tone.

■

Outside calls transferred to the extension will ring with the appropriate ring pattern followed by two beeps.

■

If multiple outside calls are ringing at the extension, the user hears the ringing pattern for the call that arrived first. After that call is answered, the user hears the ringing pattern for the call that arrived next.

■

Valid Entries

1 = 2 =

This feature is not associated with local telephone company features such as “distinctive ring” or CLASS distinctive ring services.

MDC 9000, MDW 9000, and standard phones always ring with the factory-set ringing patterns described in Chapter 3.

Active Not Active ✔

5-44 Unique Line Ringing (#118)

Programming

To change the ringing pattern of outside calls on all lines assigned to PARTNER-model phones:

Press [

Feature

] [

The phone beeps once, and the light next to [

Spkr

] is green flutter.

Press left [

Intercom

] twice.

The light next to left [ Intercom ] is green steady. Press [

] [

The Message light is red steady if the current setting is Active, red flash if the current setting is Not Active.

Press [

4. If you make a mistake, begin again at Step 3.

5. When you are finished, press [

6. press [

] to select Active, [

Feature

] [

] to select Not Active.

# ] and a three-digit code for another option or

Unique Line Ringing (#118) 5-45

Troubleshooting

Contents

When You Need Help Power Failure Operation Problems and Solutions

■

All Phones Dead: No Dial Tone or Lights

■

Multiple Phones Dead: No Dial Tone or Lights

■

Trouble Making Outside Calls Phone Does Not Ring

■

Calls Are Answered Automatically

■

Trouble Hearing Called Party

■

Using the Recall Feature Has No Effect

■

Using the Recall Feature Disconnects Call

■

Phone Rings Back after Intercom Call with No One at Other End

■

Combination Extension Problem: Phone Does Not Ring Properly

■

Call on Hold Hangs Up, but Line Does Not Disconnect

■

Calls on Hold Are Disconnected

■

Incorrect Date and Time Appear on Phone Display

■

Display Shows Strange Characters or Nothing At All

■

Display Shows Only 16 Characters Per Line System Phone in Combination Extension Does Not Work

■

Poor Transmission Quality on Modem

■

No Music On Hold

■

Can’t Program Top Row of Buttons on PARTNER-18D Phone

■

When You Need Help

If you have a problem with your system, you may be able to solve it yourself by following the appropriate troubleshooting procedures described in this chapter. If not, you can call for help: in the continental U.S., call the hotline at 1 800

628-2888; outside the continental U.S., call your AT&T Representative or local Authorized Dealer.

If you call, have the following information ready so that the representative can better help you:

■

The kind of system you have (for example, PARTNER Release 4.1)

■

The number of lines and extensions in your system

■

The type of phone (system or standard) and the model number, if applicable. System phone model numbers are located either on the upper right-hand corner of the phone or on the dialpad overlay.

■

If you followed a troubleshooting procedure, tell the representative what you did.

Power Failure Operation

When power to the system is cut off, the first line on each 206 module automatically connects to the first extension on the module. This allows you to make and answer calls during a power outage, provided you have a standard phone connected to one of these extensions. (During a power failure, only standard phones can make and receive calls—other system features are not available.)

The system can retain option settings for approximately four days after it stops receiving power. After four days elapse, all of the system’s settings return to the factory settings.

Troubleshooting

6-1

Problems and Solutions

This section describes various difficulties that might occur, possible causes for the difficulty, and procedures you can follow to try to solve the problem. Option names are shown in bold type; for more information on a specific option, refer to the option name in Chapter 5.

All Phones Dead: No Dial Tone or Lights

Possible Cause 1: System module(s) is not receiving power. What to do: Make sure the system module’s power cord is plugged securely into the wall

outlet.

■

If the green LEDs on the modules are ON and the trouble is gone, the problem is corrected.

■

If the green LEDs on the modules are ON but the trouble remains, or if the lights are FLASHING, call the hotline.*

■

If the green LEDs on the modules are OFF, go to Possible Cause 2.

Possible Cause 2: The power outlet may be faulty. What to do: Test the outlet by plugging in an appliance, like a lamp or radio.

■

If the appliance does not work, the outlet is faulty. If possible, plug the 206 module into a different outlet. Then check the fuse box or call an electrician.

■

If the appliance works, call the hotline.*

Multiple Phones Dead: No Dial Tone or Lights

Possible Cause: One system module is not working. What to do: Check the LEDs on the front of the system modules. If a single green LED is

out, power down the system, then try reseating the module. Refer to Appendix C for instructions.

■

If the LED lights, the problem is corrected.

■

If the problem remains, call the hotline.*

Trouble Making Outside Calls

Trouble making outside calls could be one of the following:

■

You hear a dial tone that continues as you try to dial.

■

You hear a dial tone, which cuts off when you dial, but the line does not ring.

■

You hear a busy signal as you dial.

■

You hear nothing at all.

✽

In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T Representative or local Authorized Dealer.

6-2 Troubleshooting

Possible Cause 1: Dial Mode is set incorrectly. What to do: Find out if you have touch-tone or rotary service and check the Dial Mode

(#201)

setting.

■

If it is set incorrectly, change it, then try to make a call. If you can make a call, the problem is solved.

■

If the Dial Mode is already set correctly, go to Possible Cause 2.

Possible Cause 2: Someone may have changed the Outgoing Call Restriction setting. What to do: If you were able to make a call without any trouble before, check the

Outgoing Call Restriction (#401) setting to make sure it was not changed.

■

If it is set incorrectly, change it, then try to make a call. If you can make a call, the problem is solved.

■

If the Outgoing Call Restriction is already set correctly, go to Possible Cause 3.

Possible Cause 3: Local phone company is not accurately receiving the dialing signals. What to do: Isolate the problem. Use the telephone to make calls on different lines. Then,

make calls on different phones using the same line.

■

If you cannot make calls from one phone on all lines, follow the procedure for “Other Problems with Phones,” Possible Cause 2.

■

If you cannot make calls using different phones, go to Possible Cause 4.

Possible Cause 4: Too many standard devices trying to dial simultaneously. (If the problem is on a system phone, go to Possible Cause 5.)

What to do: Stay on the line and wait for dial tone, or try your call later.

■

If you can make a call, you may want to expand system capacity to avoid future problems. Call the hotline.*

■

If you wait 30 seconds and still do not hear a dial tone, go to Possible Cause 5.

Possible Cause 5: Local phone company line is faulty. What to do: One at a time, unplug each outside line from the system module(s). Then

plug each line into a standard telephone and try to make a call.

■

If the trouble appears on the standard phone, try another line cord; if the trouble persists, report it to your local phone company.

■

If the trouble does not appear on the standard phone, the trouble is with your system module(s). Call the hotline.*

✽

In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T Representative or local Authorized Dealer.

Troubleshooting 6-3

Phone Does Not Ring

Possible Cause 1: Volume set too low (system phone) or turned off (standard phone). What to do: Press the volume control button to increase ringer volume, or turn ringer on.

■

If the phone rings increasingly louder, the problem is solved.

■

If the phone still does not ring, go to Possible Cause 2.

Possible Cause 2: Phone’s Line Ringing may be set to No Ring. What to do: Check to see if the phone’s Line Ringing is set to No Ring.

■

If Line Ringing is set for No Ring, change it if necessary.

■

If Line Ringing is set to Ring, the phone may be faulty. Follow the procedure for “Other Problems with Phones.”

Calls Are Answered Automatically

A call rings once, then disappears as if it were answered.

Possible Cause: An auxiliary device answers when it should not (could occur with a fax machine, answering machine, or modem).

What to do: Be sure the device is set to answer correctly. If the device answers before it should, adjust it to answer on a later ring. If the device should not answer calls at all, turn its auto-answer feature off. Refer to the device’s user manual.

■

If the auxiliary device no longer answers calls automatically, then the problem is solved.

■

If the problem remains, call the hotline.*

Trouble Hearing Called Party

Possible Cause: If you are using a speakerphone, the volume may be too low or there may be environmental factors that affect the performance of the speaker or microphone (for example, too much background noise).

What to do: Try increasing the speakerphone volume. Also see “Speakerphone Performance Tips” in Chapter 3 for suggestions on the proper use of the speakerphone.

■

If the problem remains, call the hotline.*

✽

In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T Representative or local Authorized Dealer.

6-4 Troubleshooting

Using the Recall Feature Has No Effect

Possible Cause: Recall Timer Duration setting is too short. What to do: Increase the Recall Timer Duration (#107) by 100 milliseconds.

■ If the Recall feature works, the problem is solved.

■ If the Recall feature still does not work, continue increasing the Recall Timer Duration

by increments of 100 milliseconds until the problem is solved.

■ If the problem remains, call the hotline.*

Using the Recall Feature Disconnects Call

This problem can occur when the system is installed behind a PBX or Centrex system or with a local phone company’s custom calling feature such as “Call Waiting.”

Possible Cause: Recall Timer Duration setting is too long. What to do: Decrease the Recall Timer Duration (#107) by 100 milliseconds.

If the Recall feature works properly, the problem is solved.

■

If the Recall feature still disconnects calls, continue decreasing the Recall Timer Duration by increments of 100 milliseconds until the problem is solved.

■

If the problem remains, call the hotline.*

Phone Rings Back after Intercom Call with No One at Other End

Possible Cause 1: The switchhook on a standard phone is accidentally pressed and released, causing a call to ring back.

What to do: Always replace the handset carefully.

■

If the problem remains, go to Possible Cause 2.

Possible Cause 2: Automatic Line Selection is set incorrectly. What to do: If one of the phones involved is a standard phone, set its Automatic Line

Selection to intercom first.

■

If the problem remains, call the hotline.*

✽

In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T Representative or local Authorized Dealer.

Troubleshooting 6-5

Combination Extension Problem: Phone Does Not Ring Properly

Possible Cause 1: Ringer equivalents are too high for the extension. What to do: If this is a combination extension (two devices), be sure the total of the

devices’ Ringer Equivalence Numbers (REN) does not exceed 2.0. If it does, unplug one of the devices.

■

If the ringer functions properly, the problem is with the auxiliary device; the system is okay.

■

If trouble remains, go to Possible Cause 2.

Possible Cause 2: Auxiliary device (such as a fax, answering machine, or modem) is faulty. What to do: Remove the auxiliary device from the extension and plug in an auxiliary device

that you know rings properly.

■

If the ringer functions properly, the problem is with the auxiliary device; the system is okay.

■

If the trouble remains, go to Possible Cause 3.

Possible Cause 3: Bad adapter or auxiliary device. What to do: Check the combination extension: If you are using a direct connection to connect the devices, make sure the standard device

is plugged into the correct jack on the bottom of the phone. See “Combination Extensions” in Appendix C for instructions.

If you are using a bridging adapter to connect the devices, first make sure the standard device is plugged into the correct jack on the adapter. See “Combination Extensions” in Appendix C for instructions. If the extension still does not work properly, unplug the adapter from the wall jack. Unplug the phone’s cord from the adapter and plug it into the jack.

■

If the phone works, there is a problem with the auxiliary device attached to the bridging adapter. Replace the auxiliary device. If the problem persists, call the hotline.*

■

If the phone does not work, call the hotline.*

✽

In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T Representative or local Authorized Dealer.

6-6 Troubleshooting

Call on Hold Hangs Up, but Line Does Not Disconnect

Possible Cause 1: Hold Disconnect Time setting is too long. What to do: Change Hold Disconnect Time (#203) from Long to Short.

■

If abandoned calls on hold are disconnected, the problem is solved.

■

If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was already Short, go to Possible Cause 2.

Possible Cause 2: Local phone company does not send hold release signal. What to do: Call your local phone company and find out whether they send a hold release

signal. (If not, you may be able to order this service.)

■

If the local phone company does not send a hold release signal, or if they do but the problem still occurs, call the hotline.*

Calls on Hold Are Disconnected

Possible Cause: Hold Disconnect Time setting is too short. What to do: Change Hold Disconnect Time (#203) from Short to Long.

■ If calls on hold no longer disconnect, the problem is solved.

■

If calls on hold still get disconnected, or the Hold Disconnect Time was already set to Long, call the hotline.*

Incorrect Date and Time Appear on Phone Display

Possible Cause: Date and time are not set properly. What to do: Re-enter the date and time using System Date (#101) and System Time

(#103).

■

If the display works, the problem is solved.

■ If the display still does not work, follow the procedure for “Problem with Phone

Display.”

✽

In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T

Representative or local Authorized Dealer.

Troubleshooting 6-7

Display Shows Strange Characters or Nothing At All

Possible Cause: Power outage may have caused the display to show strange characters or nothing at all.

What to do: Lift the handset, dial some digits, then replace the handset in the cradle. If the display still does not work, unplug the phone from the wall jack and plug it back in.

■

If the display works, the problem is solved.

■

If the display still does not work, see “Other Problems with Phones.”

Display Shows Only 16 Characters Per Line

Possible Cause: Although the display has a capacity of 2 lines of 24 characters each, which is supported on PARTNER

and PARTNER Plus systems, the PARTNER system

supports a maximum of 16 characters per line. What to do: No action is required.

System Phone in Combination Extension Does Not Work

Possible Cause 1: Standard device is plugged into the wrong jack. What to do: Check the combination extension: If you are using a direct connection to connect the devices, make sure the standard device

is plugged into the correct jack on the bottom of the phone—see “Combination Extensions” in Appendix C for instructions.

■

If the system phone works properly, the problem is solved.

■

If the phone still does not work, call the hotline*.

If you are using a bridging adapter to connect the devices, make sure the standard device is plugged into the correct jack—see “Combination Extensions” in Appendix C for instructions.

■

If the system phone works properly, the problem is solved.

■ If the phone still does not work, go to Possible Cause 2.

Possible Cause 2: Wrong cord and bridging adapter used to connect the standard phone. What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the system

phone from the adapter and plug it into the wall jack.

■

If the system phone works properly, either the cord or the adapter must be replaced. (Use a D4BU telephone cord and an AT&T 267F2 bridging adapter.) Call the hotline*

for details.

✽

In the continental U.S., help iS available at 1 800 628-2888. Outside the continental U.S., call your AT&T Representative or local Authorized Dealer.

6-8 Troubleshooting

Poor Transmission Quality on Modem

Possible Cause: A high-speed modem is connected, through an extension jack on a system module, to a standard central office telephone line; but the line quality is not sufficient to generate a clear signal when the modem transmits through the system

interface. What to do: Either connect the modem directly to the network interface jack for a line, or

contact your local telephone company for information about upgrading line quality.

■

If the device works properly, the problem is solved.

■

If the problem remains, call the hotline*.

No Music On Hold

Possible Cause 1: Music on Hold coupler is not connected to extension jack 15.

What to do: Connect the Music on Hold coupler to extension jack 15. See Appendix C for

instructions.

■

If the device works properly, the problem is solved.

■

If the device still does not work, go to Possible Cause 2.

Possible Cause 2: Music/Tones On Hold (#602) is not set correctly or the volume on the

Music on Hold coupler or on the device is too low.

What to do: Check to make sure that Music/Tones On Hold (#602) is set to Music On

Hold. If it is set correctly, turn up the volume on the Music on Hold coupler or on the

device.

■

If the device works properly, the problem is solved.

■

If the device still does not work, call the hotline*.

Can’t Program Top Row of Buttons on

PARTNER-18D Phone

Possible Cause: The buttons in the top row on the PARTNER-18D phone are operational

only on the the PARTNER II and PARTNER Plus systems. They cannot be programmed on

a PARTNER system.

What to do: No action is required.

✽

In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T Representative or local Authorized Dealer.

Troubleshooting 6-9

AT&T Release 4.1 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Guide

Purpose

Terminology

How to Use This Guide

Product Safety Statements

Reference Materials

How to Comment on This Guide

Overview

Important Safety Instructions

Features and Capabilities

System Components

SYSTEM MODULES

System Phones

Auxiliary Equipment

Combination Extensions

Customizing Your System

Overview

System Options

Telephone Options

Changing Option Settings

PBX or Centrex Services Support

Learning About Telephones

System Telephones

Buttons and Indicators

Lights

Ringing Patterns

Dial Tones

Using the Speaker and Microphone

Hands-Free Answer on Intercom (HFAI)

Speakerphone Performance Tips

Standard Telephones

Ringing Patterns

Dial Tones

Using the Switchhook

Limitations

Feature Phones

Combination Extensions

Using Auxiliary Equipment

Overview

Answering Machines

Single Answering Machine

Multiple Answering Machines

Personal Answering Machine

Credit Card Scanners

Fax Machines

Using Fax Machines

Transferring a Call to the Fax Machine

Using the Fax Machine’s Notify Feature

Setting Up Fax Machines

Fax Machine with its Own Fax Line

Fax Machine Line Saver

Fax and Telephone Combination

Modems

Stand-Alone Modem for Placing Calls Only

Send and Receive Modem

Feature Reference

Overview

Abbreviated Ringing (#305)

Answering Calls

Auto Dialing

Automatic Extension Privacy (#304)

Automatic Line Selection

Conference Calls

Conference Drop

Dial Mode (#201)

Display

Doorphone/Internal Hotline Phone/External Hotline Phone (#604)

Group Paging

Hold

Hold Disconnect Time (#203)

Joining Calls

Last Number Redial

Line Ringing

Making Calls

Music Access

Music/Tones On Hold (#602)