AT&T R1V2 User Manual

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555-520-500 Issue 1, June 1987

AT&T SYSTEM 25

ADMINISTRATION

MANUAL FOR R1V2

Printed in USA

TO ORDER COPIES OF THIS DOCUMENT REFER TO DOCUMENT NUMBER 555-520-500.

Contact: Your AT&T sales representative or

Call: 800-432-6600, Monday to Friday between 7:30 am

and 6:00 EST, or

Write: AT&T Customer Information Center

2855 North Franklin Road PO. Box 19901 Indianapolis, Indiana 46219

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change. This document will be reissued periodically to incorporate changes.

Administration Manual for R1V2

Prepared by System 25 Document Development Group and the

Technical Publications Group

FCC WARNING STATEMENT

Federal Communications Commission (FCC) Rules require that you be notified of the following:

■ This equipment generates, uses, and can radiate radio frequency energy and, if not

installed and used in accordance with the instruction manual, may cause interference to radio communications.

■ It has been tested and found to comply with the limits for a Class A computing device

pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment.

■ Operation of this equipment in a residential area is likely to cause interference in which

case the user at his or her own expense will be required to take whatever measures may be required to correct the interference.

System 25 Documents

The following System 25 product documents are available for your reference. Copies may be purchased from the Customer Information Center (CIC) by calling 800-432-6600.

DOCUMENT

■ Administration Manual for R1V2

■ An Introduction to AT&T System 25

■ Implementation Manual for R1V2

■ Installation and Test Manual

■ Maintenance Manual

■ New Capabilities Manual for R1V2

■ Planning Manual

■ Reference Manual

■ Terminal Operations Manual

■ User Guides

—

Switched Loop Attendant Console User Guide

—

Direct Trunk Attendant Console User Guide

—

Data Features User Guide

—

Multiline Terminal User Guide

—

Single-Line Terminal User Guide

—

Multifeature Single-Line Terminal User Guide

ORDER NUMBER

555-520-500

555-520-021

555-520-650

555-520-100

555-520-105

555-520-205

555-520-600

555-520-200

555-520-710

555-520-706 555-520-701 555-520-704 555-520-703 555-520-702 555-520-707

To expand your System 25’s communications and networking capabilities, AT&T offers the following optional software packages:

Advanced Administration Software Package

Communications Access Manager Software Package

STARLAN NETWORK ACCESS Software Package

Contents

Introduction

Implementation Planning Forms The System Administrator’s Role Using this Manual

How to Use the System

Logging In to System 25 Correcting Typing Errors

Making Backup Tapes The System 25 Administration Main Menu Administration Commands System Responses

Initializing the System

Default Translations Initialization Sequence

Administering System-Wide Options

Toll Restriction Options Call Coverage Options Pooled Modem Options Time of Day Date Call Accounting Options Miscellaneous System Options Expert Mode Prompt Administration Password Toll Calls Allowed (TCA) Lists Floating PDCs (FPDCs) Virtual Facilities System Speed Dialing

1-1 1-1 1-2

2-1

2-2 2-2 2-3 2-4 2-10

3-1 3-3

4-1 4-2 4-3 4-4 4-4 4-5 4-6 4-6 4-7 4-7 4-8 4-9 4-10

Administering Trunks

Assigning a Trunk Removing a Trunk Assigning Class of Service to DID Trunks Assigning Class of Service to All

Other Trunks

5-1 5-3 5-3

5-3

Administering Auxiliary Equipment

External Alerts (Port Type 253) Paging (Associated with Auxiliary

Trunk Port) Paging (Associated with CO Trunk Port) DGC Delay Announcement Directed Night Service Delay

Announcement Music-on-Hold Pooled Modem Additional Tone Detector Dictation

Administering Voice Stations

Adding a Voice Station Display Support Removing a Voice Station Changing a Station Dial Code Moving a Voice Station Assigning Class of Service Options

Administering Data Line and STARLAN CP Ports

6-1

6-2 6-3 6-3

6-3 6-3 6-4 6-4 6-4

7-1 7-2 7-2 7-3 7-4 7-4

Adding a Data Station Display Support Removing a Data Station Changing a Data Dial Code Moving a Data Station Assigning Class-of-Service Options

8-1 8-2 8-2 8-3

8-3 8-4

Administering Attendant Equipment

Assign a Switched Loop Attendant Console Assign a Second Attendant Console Move an Attendant Console Change an Attendant PDC Remove an Attendant Console Assign a Direct Extension Selector

Console(s) Display Support Assign Class-of-Service to an Attendant

Console Assign Attendant Options (DTAC

and SLAC)

9-2 9-2 9-3 9-3 9-3

9-4 9-5

9-5

9-6

Administering Button Assignments

Assigning Features to Buttons Default Button Assignments Button Assignment Tables Assigning Buttons to Multiline Terminals

and Attendant Consoles Assigning Attendant-Console-Specific Buttons Assigning Selector (DXS) Console Buttons

Administering Direct Group Calling

(DGC) Groups

Administering Automatic Route

Selection (ARS)

ARS Patterns Area Code Routing Table Home Area Code Exception List Other Area Codes Exception List ARS Digit Translation Tables

10-1 10-1 10-3

10-6 10-10 10-11

12-2 12-6

12-6 12-8 12-8

Administering Tape Save/Restore Operations

14 15 16

Using the Digital Tape Unit Save Your Translations Verify the Saved Translations Restore the System Translations from

a Backup Tape

System Searches Administering RS232 Parameters Command Reference

List of Tables Command Reference

Requirements for the SAT Index

13-1 13-2 13-3

13-4

16-1 16-3

Introduction

This manual provides the information you need to administer AT&T System 25 station, network access, and system features. This includes configuring the system for initial service (that is, initializing the system) and making day-to-day changes required for efficient operation. This manual is for Release 1, Version 2 systems only. If you have a Release 1, Version 1 system, obtain an Administration Manual numbered 555- 500 -500.

This manual assumes that:

■ You have attended the System 25 (Customer or Systems Technician) Training Course.

■ System 25 equipment has been installed and tested.

■ All stations have been tested by the Systems Technician.

■ You have available a System Administration Terminal (SAT) with which you will enter

the configuration data.

Implementation Planning Forms

During implementation planning, you worked with the AT&T Account Team to assign the features you need for your system and for individual terminals using the forms in the AT&T

System 25 Implementation Manual for R1V2,.

For more information, see Chapter 17, Requirements for the SAT.

These forms, as explained in the Implementation Manual, provide the information necessary to enter the initial translations that customize the system. Therefore, the implementation forms must be completed before you can initialize the system. You should find the forms collected and filed in the Administration Records Binder (the binder the Implementation Manual comes in).

This manual also provides instructions for making day-to-day changes after the initial translations have been entered. It is very important that you record these changes in the

Administration Records Binder. If this is not done, future system administration will become increasingly difficult.

The System Administrator’s Role

System administration involves initializing the system and administering subsequent terminal and system changes. The AT&T systems technician is responsible for initializing the system. At your option, the system administrator or the systems technician may perform subsequent changes that do not require equipment additions or rearrangements. This manual is designed to support both the systems technician and the system administrator.

The system administrator is responsible for the following:

■ Training other station users and the attendant.

■ After the system has been initialized, assuring that any additions, changes, or deletions to

system or terminal features are made. changes or you can contact AT&T to have the technician make the changes.

Your system administrator may make these

Introduction 1-1

■ Maintaining system security.

■ Notifying company management (and AT&T) about problems, alarms, and service

complaints.

If you have questions about system hardware or features, you may want to refer to the AT&T System 25 Reference Manual for more information.

Using this Manual

Before you use the SAT to administer your system, you should have received hands-on training. You should also read and understand Chapter 2, How to Use the System and Administering Tape Save/Restore Operations in Chapter 13.

The administration procedures (chapters 4-15) provide detailed step-by-step instructions for adding trunks and stations and for changing system and station features and options. You should review the information about default trunk/station numbering in Chapter 3 before you administer changes. Note that, when adding stations, trunks, or auxiliary equipment connected to special feature ports, you should first follow the procedure for installing the equipment, then assign class-of-service information and then make button assignments.

If you are initializing a system, follow the instructions in Chapter 3. It will direct you to administration procedures in a specific sequence; it is important that you perform the steps in the indicated order.

Chapter 16 provides quick reference information. The tables in this section are intended to

help those who are thoroughly familiar with system administration locate specific information without having to refer to the full text in the administration procedure chapters. Unless you are an experienced system administrator, however, you should follow the administration

procedures.

Conventions Used in this Manual

The following conventions are used in this manual:

■

Commands and text you should type appear in this font (or style of lettering)

■ System responses, such as prompts and values that appear on the screen, are shown in this font.

■ Names of keys on the SAT keyboard appear in oval boxes.

For example: press The labels on your keyboard may vary, depending on the kind of terminal you use as an SAT.

(Return)

1-2 Introduction

How to Use the System

This chapter describes the way you interact with the system using the System Administration Terminal (SAT). First, it tells you how to log in to System 25. Then, how to use the Main Menu to access areas of the system you want to administer. Next, it tells you how to view and change the way your system operates by entering administration commands. Finally, it describes the kinds of warning, error, and text messages the system supplies.

Logging In to System 25

System Security

For security reasons, access to the administration capabilities of AT&T System 25 is controlled by a password. Your password is available from your AT&T Account Team. If you want to change your password, see the instructions under Administering System-Wide Options.

To prevent an unauthorized person from learning the password, the password characters are not displayed when they are entered.

If system security is not a problem, because access to the SAT and to this manual are restricted, you may want to write your password here for convenience:

Entering Your Password

After you turn on the SAT, you see the following prompt:

Enter Password-

If you do not see this prompt, press (Return) Enter your password followed by (Return)

Invalid Password Entry

If you enter an invalid password, you see an error message followed by the password prompt:

That is not the password! Enter Password- >

Successful Log-in

When you enter the correct password, the terminal displays the Main Menu from which you can select administration functions.

Leaving an Administration Session

When you complete an administration session, or if you want to interrupt a session at any point, just turn off the terminal.

How to Use the System 2-1

You can also end an administration session by:

■ Unplugging the cable from the modular jack connecting the terminal to the system.

■ Disconnecting the RS232 connector from the terminal.

■ Hanging up to drop the DTR signal on disconnect if you are connected via a modem.

Correcting Typing Errors

You can correct a typing error by pressing the backspace key. If your keyboard does not have a backspace key, press you press h to generate the equivalent of a backspace key.

When you press the backspace key, you see a new line with the last character deleted. For example, if at the prompt you type four characters and discover that you need only the first two, you press the backspace key twice. Your terminal responds to the first backspace character by displaying a line with your last input character removed; it responds to the second by displaying the line once again with the third input character removed. You can use this technique (on both video display terminals and printing terminals) to remove unneeded characters or to replace incorrectly typed characters.

Strange Output

Under unusual circumstances (such as accidentally hitting (Escape) ) your SAT may display highly abbreviated or unreadable responses. used for personal computer based administration or is running at the wrong speed. The best thing to do at this point is to turn off the SAT for five seconds, turn it back on, press several times, and log in again. Be sure to check the last items you were administering before proceeding. For further information, see Requirements for the SAT.

(Control) (sometimes abbreviated CTL or CTRL) at the same time

This indicates the SAT is operating in a mode

(Return)

Making Backup Tapes

If your system is equipped with a digital tape unit (DTU), it’s a good idea to make backup tapes. A backup tape allows you to restore system translations if they are ever lost or damaged–from an inadvertent cold start, for example. You should make a new backup tape whenever you make changes to the system. minimum of three backup tapes, updating at least two of them regularly. For more information, see Administering Tape Save/Restore Operations.

It is strongly recommended that you maintain a

2-2 How to Use the System

The System 25 Administration Main Menu

When you log in to the administration terminal, you see the Main Menu. This menu allows you to enter one of several command areas (Port, PDC, etc.). The Main Menu looks like this (you may find minor variations on your display):

MAIN MENU

1) PORT

2) PDC

3) reserved

4) SYSTEM

5) FPDC

6) DGC Make one selection from menu- >

SCREEN 2-1 Main Menu

When you select an item from the Main Menu, you enter a command area consisting of action items and data items. You use the action and data items to access specific system parameters and features.

Some command areas require an additional target parameter.

These are discussed in detail in the Command Formats section.

Main Menu Items

The following list describes the features and parameters you can administer through each of

the Main Menu items:

PORT: Allows you to administer station, trunk, data port, or special port parameters by physical port number. A physical port number is written in the form CSSPP, where C is the one-digit cabinet number, SS is the two-digit slot number, and PP is the two-digit port number.

PDC: Allows you to administer station parameters by Personal Dial Code (PDC) or Data Dial Code (DDC). PDCs and DDCs are similar to extension numbers.

reserved: (Reserved for future expansion.) SYSTEM: Allows you to administer system-wide parameters. FPDC: Allows you to administer Floating PDC numbers. DGC: Allows you to administer Direct Group Calling (DGC) groups.

TOLL ALLOWED LIST: Allows you to administer Toll Calls Allowed Lists.

7) TOLL ALLOWED LIST

8) SEARCH

9) SAVE/RESTORE

10) RS232

11) ARS

12) reserved

SEARCH: Allows you to search various groups of system parameters as well as review a

log of system detected errors. SAVE/RESTORE: Allows you to write translations to, read translations from, and compare

the system translations to translations on the digital tape unit (DTU).

RS232: Allows you to assign Administration, DTU, and SMDR port options. ARS: Allows you to administer Automatic Route Selection. reserved: (Reserved for future expansion.)

How to Use the System 2-3

Selecting a Main Menu Item

To select an item from the Main Menu, just type the number of the item you want followed by

(Return)

If you type (Return) by itself or if you type a number that is not between 1 and 12, you see the following message:

Must be a number from 1-12 Make one selection from menu- >

Administration Commands

Once you select an item from the Main Menu, you can administer the features and parameters accessible in that command area by entering commands. You use commands to tell the system what feature or parameter you want to change and the value you want to change it to. The basic format of a system administration command consists of two items: an

action number, and a data value. Some commands also require a third information number, a

target. The functions of these command items are described below:

Action: An action number defines a specific system administration function. You choose an action (by number) to examine or change System 25 attributes.

Data: A data value controls a specific System 25 function. In general, a data value is the current value of the parameter specified by the associated action number. To change an administration parameter, you change its data value.

Target: The target can be a:

■ Personal Dial Code (PDC)

■ Data Dial Code (DDC)

■ Port number

■ Direct Group Calling (DGC) number

■ Toll Calls Allowed List number

■ RS232 Channel number.

Please note that the words “Action” and “Data” actually appear on command lines. The word “Target” does not appear on a command line—instead, the target type (e. g., Port, as shown below) is displayed.

The following example shows the format of a completed command line for the Port command area (Main Menu item 1):

Port=10401 Action=1 Data=201

In this command line, Port = 10401 tells the system to go to cabinet 1, slot 04, port 01–the physical location of the port. In this case,

Data = 201 indicates a single-line voice terminal without a message waiting

Action = 1 tells the system to administer the type of terminal.

indicator. If you wanted to make this station a single-line voice terminal with a message waiting indicator, you would change the data value to 202. (Action numbers and data values for all command areas appear in tables in the Command Reference chapter.)

2-4 How to Use the System

Command Functions

The previous section introduced you to the basic command formats. This section shows you how to enter or change: an action number, data value, or target value.

Entering Commands

Keep the following considerations about the Return key in mind as you enter commands:

■ As you will see in the section below, to “enter”

numbers or letters and press

(Return)

The Return key is included in the examples in this chapter to accustom you to using it. Beginning with the administration procedures in Chapter 4, however, the Return key is not included. something in an administration procedure, remember to press required information.

■ The basic, single-letter commands described below are: a for action, d for data, t for

target,

c for continue, and m for Main Menu. You can enter these commands at any time

to access prompts and change the current action, data, target, or menu, You do not press

(Return) after typing these commands.

Changing an Action Number

The basic command format shows the current value of a parameter associated with its action number and the target (if any) that you indicated for that command.

If you want to move to another action number, type see the

Action = prompt, you enter the number of a valid action followed by (Return).

Here is an example of the A command: You see:

information means to type the required

When you are instructed to enter

(Return) after entering the

A or a on the keyboard. When you

Port = 10604 Action = 1 Data = 304

You enter A 7 (Return) and see:

> Action = 7

Port = 10604 Action = 7 Data = 0

The action numbers for all command areas are described in detail in the administration procedure chapters.

Some commands require more than one action for their completion.

These commands are described under Action Groups in this chapter.

Changing a Data Value

To change the data value associated with an action, first display the current value (as described above), then type D or d on the keyboard. When you see data value followed by

(Return).

Data = enter the new

How to Use the System 2-5

Here is an example of the D command:

You see:

Port = 10604 Action = 7 Data = 0

To change, you enter D 5 (Return) and see:

> Data = 5

Port = 10604 Action = 7 Data = 5

Changing a Target Value

You can change target values under the following Main Menu items:

■ Port

■ PDC

■ DGC

■ Toll Allowed List

■ RS232

As examples, the next two sections show you how to change a target value under the Port and PDC Main Menu items. You change target values under the other command areas in the same way.

Under Port A port number describes the location of a station, trunk, data port, or special feature port. It is entered in the form CSSPP (described earlier).

If you’ve selected Main Menu item 1 and you want to change the port you’re administering ,

type T or t (target select) on the keyboard. (Remember, you do not have to enter

(Return)

with a single-letter command.) When you see

Port = enter the new port number, followed by (Return).

Here is an example of the T (target select) command with Port (Main Menu item 1):

You see:

Port = 20403 Action = 1 Data = 201

You enter T 20608 (Return) and see:

> Port = 20608

Action =

Under PDC You can modify stations by selecting the PDC Main Menu item. Instead of

specifying the physical location of the port, as you did in the preceding example, you specify its PDC.

2-6 How to Use the System

Here is an example of the T (target select) command with PDC (Main Menu item 2): You see:

PDC = 9876 Action = 1 Data = 201

You enter T 8765 (Return) and see:

> PDC = 8765

Action =

Action Groups

Some action numbers are part of groups. parameters that need to be changed as a group. terminal, you must also assign a PDC. (See the example at the end of this section. ) Action groups are marked with [AG] in the administration procedures.

The number of actions may vary from group to group, but no group contains more than five actions.

All action values within a particular group are consecutive. Within a group, whenever you change a parameter, the system advances you automatically to the next action; this process continues through the last action in that group.

After modifying a parameter that is part of an action group, you must complete the

modifications to the group by entering data values for the remaining action numbers. This

protects System 25 from acting on partially complete data. When changing data values associated with these groups of action numbers you automatically advance to the next action after you change the data value.

You change action numbers with the A command as before.

These groups are sets of closely related system

For example, when you assign a voice

Note If you change to an action number outside of the group you are currently in, all

the data values entered for that group remain as they were before you began modifying the group. In other words, if you leave a group (by selecting an action outside the group) before entering the last data value for that group, all changes for that group are abandoned.

Here is an example of administering an action group: You see:

Port = 10408 Action = 1 Data = 0

You enter D 207 (Return) and see:

> Data = 201

Port = 10408 Action = 1 Data = 201

Port = 10408 Action = 2 Data = 0

> Data =

Notice in the fourth line of this display how the system automatically brings up the next member of the group.

How to Use the System 2-7

You enter 6789 (Return) and see:

> Data = 6789

Port = 10408 Action = 2 Data = 6789

There are no more members in this action group, so the system does not prompt for more data values.

Display Support IDs

The Display Support feature lets you enter an ID (or name) for each PDC, DDC, FPDC, DGC access code, and trunk, creating a database for use during system administration. For systems with a Switched Loop Attendant Console (SLAC), it is essential that you enter this information. For systems with a Direct Trunk Attendant Console (DTAC), entering this information is optional.

In a SLAC system, the Display Support database provides call information to attendants on the SLAC display. Display IDs also provide a convenient way to search for information during administration. DTAC system administrators may also find it helpful to use the Display Support search functions (see Action numbers 40-43 in Chapter 14).

Keep the following parameters in mind when entering Display IDs:

■ The maximum number of Display IDs the system can store is 272.

■ Display IDs can contain 11 characters or less, and must be enclosed in double quotes.

Acceptable characters include any printable ASCII character (including spaces), except the double quote. Note that only the first 9 characters are shown on the SLAC display.

■ To remove a Display ID, you enter two double quotes, with no space in between.

■ When entering a Display ID name, it is recommended that you use the format

“last name, first name”

Procedures for entering specific Display IDs are included in the applicable administration procedure chapter.

Lists, Searches, and Port Removal

Lists

Several Main Menu command areas involve administering a group or “list.” These areas are DGC, FPDC, Toll Allowed List, and ARS. There are also Night Service Trunk lists under the Port and PDC Main Menu items.

Each of these areas includes a “display” action that shows the members of the list. When you select this action, the system displays the first member of the list. To see the next member in the list, type C or c to continue.

(FPDC) and want to display active FPDCs: You see:

> Action =

You enter 1 (Return) and see:

> Action = 1

c to continue list, anything else to abort

FPDC: Action=1 Data=6666

For example, if you select Main Menu item 5

2-8 How to Use the System

You enter C and see:

FPDC: Action = 1 Data = 7777

You enter C and see:

FPDC: Action = 1 Data = 8888

You enter C and see:

FPDC: Action = 1 Data = 9999

You enter C and see:

P16: END OF LIST FPDC: Action=1 Data=0

You may also “abort” the list by typing a, d, or m.

Searches

The Search menu item is similar to the lists described above. However, most types of searches require at least two steps:

■ Action = 1 Data = [data value] to identify the type of search you want.

■ Action = 2 Data = [data value] to narrow the range of the search.

■ A few search areas require a third step, Action = 3 Data = [data value] to further

narrow the range of search—to just translated or untranslated ports, for example.

When you enter the type of search and the required qualifiers, you begin the actual search by typing C or c,

“commence search.”

Removing Ports

When (under Port or PDC on the Main Menu) you try to remove a port from the system, there are several kinds of associations you may want to investigate before you remove that port from the system. These associations (for example, the appearance of a trunk on several station buttons or an external alert associated with a station) are called blocks. System 25 generates warning messages about these blocks so you do not perform an administration function that goes beyond your intent.

For each type of association, you will see a warning

message. To go on with the action, you respond to the system message

c for continue, any other key for abort.

When there are no more associations with a station

port you want to remove, you see the warning message,

W18: NO MORE BLOCKS.

The system displays this message to prevent you from accidentally removing a port from the system.

The next section describes system responses, such as warning messages, in more detail.

How to Use the System 2-9

System Responses

During an administration session, there are occasions when you may enter inappropriate information at a prompt.

of them. System 25 has three means of responding to incorrect input:

■ Error messages

■ Print messages

■ Warnings

Error Messages

Error messages are in the general form:

While System 25 does not catch all input errors, it does catch many

Error nnnn

aaaaa aaaa

[Where nnnn is a number] [Where aaaaa aaaa is a message]

A second level of help is also available. If you need more information about an error message in the form above, you can type a question mark, “?,” at the next prompt. You will see a second message in the this general form:

Error nnnn [Where nnnn is a number] bbbbb bbbb [Where bbbbb bbbb is an expanded message]

Consider a specific example. You can only change a station PDC to a number that does not already exist in the dial plan. Say that you attempt to change PDC 1654 to 1653 which is being used elsewhere:

To change a station PDC

1 At the Main Menu prompt, enter 2 to access the PDC

menu.

PDC = , enter the PDC you want to change, 7654.

2 At

Action = , enter 2 to tell the system you want to enter

3 At

a new PDC.

4 Type d and at

Data = ,

enter the new dial code, 1653

If you see:

2-10 How to Use the System

Error 7012 inappropriate request Data =

that station may already exist.

5 To request additional help on this error message, type ?

You see the second level error message followed by a new prompt:

Error 7012 PDC already exists Data =

The system continues to prompt for correct data.

Print Messages

This kind of message is straightforward–it conveys information. A print message does not describe an error condition.

A print message appears at the end of certain search lists. For example, if you enter the Search option (item 8 from the Main Menu) and search the table of most recent system errors, you see the following message when you reach the end of that list:

P16: END OF LIST

Warning Messages

A warning message gives you the opportunity to reconsider the administration activity you are about to perform. your command to cold start the system.

A cold start removes all the current translations in the system, installs default translations,

and cancels all calls in progress on the system.

from Main Menu item 9 (Save/Restore), produces serious system disruption. (This command should be used only by qualified systems technicians.)

If you issue an administration command to force a system cold start, you see the following warning message:

W23: YOU ARE ABOUT TO FORCE A COLD START c for continue, any other key for abort

One of the more vivid possibilities for serious repercussions would be

The cold start command, which can be issued

At this point, you can still change your mind and back out of the cold start action by entering any character except “c.”

How to Use the System

2-11

Initializing the System

This section outlines the procedure for administering initial system translations (that is, for

initializing) the system).

To initialize the system, you must know the desired configuration. The System 25

implementation forms contain all the information necessary to initialize the system; they also form the basis for system Administration Records. These forms should be properly organized in the Administration Records Binder.

As the system is initialized, it is essential that you write all port assignments on the forms as the ports are translated. Failure to do this will make future changes and additions very difficult.

The steps outlined in the Initialization Sequence below should be followed in the sequence indicated to set up the system. Difficulties may arise if this sequence is not followed.

Default Translations

Two types of cold starts are possible with System 25, which differ in the extent of their default assignments. A “full default” cold start is usually reserved for an extreme system disruption, such as might result from a damaged system translation tape or from replacing a memory board.

The other type of cold start is a (from menu 4) to the system, leaving port assignments (menu 1) blank. This type of cold start may be particularly useful during system initialization, if the dial plan you want to administer is greatly different from the one System 25 assigns in a full-default cold start. The next two sections describe these cold starts in more detail. For specific cold start procedures, see Action=20 under Administering Tape Save/Restore Operations.

“limited default” cold start. It assigns only system defaults

Full-Default Cold Start

With a full-default cold start, System 25 assigns default dial codes and trunk numbers as shown in Table 3-1. As you attempt to assign dial codes to stations and trunks following the

steps outlined in the next chapter, you may encounter error messages indicating that the

numbers/codes you are trying to assign are already assigned. It may be that the default

numbering plan conflicts with the one you are implementing. If this happens, change the

conflicting default code by first removing the present dial code, then replacing it with the one you want.

Initializing the System 3-1

TABLE 3-1 Default Dial Code Assignments

Port Trunk Numbers (not part of dial plan)

Station Dial Codes:

Multiline voice terminals 200-238

Single-line voice terminals Data terminals

System Dial Codes:

Trunk Access Codes:

Loop start Ground start

Tie trunks Attendant Call Park Night Service Modem Request Code

(Pooled Modem)

ARS

Default Code

0001-0104

300-355 400-599 600-704

100 101

102 800-807 810 820

Limited Default Cold Start

If you have many conflicting default codes, you may want to perform a limited default cold start. This type of cold start does not assign a numbering plan to the system, except for the 800-series numbers and the ARS code listed in Table 3-1. Since the system does not assign defaults for stations and trunks, it is easier for you to assign numerous new dial codes, since you don’t have to remove default-assigned dial codes before you can add the new codes.

A limited default cold start does assign most of the system defaults from menu 4, except the modem request code and CO trunk pool access code. a limited default cold start. (See Action=60 and Action=

Options.)

You need to reassign those codes after

71 in Administering System-Wide

Unassigned Trunk Ports

It is also important to untranslate (or remove) any unassigned trunk ports on System 25. To untranslated, follow the procedure for removing a trunk. is assigned to that port. order of trunk assignment (last assigned is first selected), default assigned trunks that are not actually connected to incoming facilities will result in the selection of unconnected port circuits for outgoing calls. System users will receive a reorder tone when trying to access such ports. The circuit pack will display a red alarm LED and the attendant console will display a green alarm LED. Then you will have to untranslate the port.

3-2 Initializing the System

Since outgoing trunk selection of pooled facilities is made in reverse

This tells the system that no facility

Initialization Sequence

Begin with a Cold Start

When you administer the initial translations, it is important that you begin from a known condition. You can establish a known condition by forcing a cold start (Menu 9, Action=20, Data=1 or 2). As explained in the previous section, a full default cold start (which takes about 3 minutes) causes the system to check all slots for valid circuit pack (CP) types and assign default translations to all ports (except auxiliary trunk ports). A limited default cold start, which takes about 30 seconds, causes the system to assign system-menu defaults but no port-specific translations.

During a full default cold start, the SAT lists all circuit packs in the system. When the cold start is complete, every CP (except the Memory and Auxiliary Trunk) should show a green LED; in addition, the yellow LED on the Service Circuit should be flashing or steady and the CPU green LED should be flashing. No red LEDs should be on.

When a limited default cold start is complete, the yellow LED on the Service Circuit should. be flashing or steady, the CPU green LED should be flashing, and the green Tone Detector

LED should be steady. No red LEDs should be on.

If you cannot bring your system to the state you want, refer to the System 25 Maintenance Manual before proceeding.

To Initialize the System

The implementation forms provide the information you need to complete the administration procedures in the following chapters and enter initial translations. When you initialize the system, you should accept default values for all options and parameters not listed on the implementation forms. customers.

The next table lists the order of administration procedures and implementation forms you need to initialize the system.

These defaults have been chosen to provide good service for most

Initializing the System 3-3

TABLE 3-2 Initialization Sequence

From the information provided

on this form,

Enter these translations:

1 System Options Form

Enter system toll restriction options, pooled modem options, and other system options following the procedures in Administering System-Wide Options.

2 Toll Calls Allowed Lists Form

Enter these lists following the procedures in Administering

System-Wide Options

3 Floating Personal Dial Code List Enter all Floating PDCs following the procedure in

Administering System-Wide Options

4 System Speed Dialing List

Enter System Speed Dialing numbers following the procedure in Administering System-Wide Options

5 Virtual Facility List Enter virtual facility codes following the procedure in

Administering System-Wide Options.

6 Trunk forms

Assign all trunk ports and assign each trunk’s class of service following the procedures in Administering Trunks.

Be sure to record port assignments on the trunk forms.

7 Auxiliary Equipment Options

Assign and set up any special feature ports following the

form procedures in Administering Auxiliary Equipment. Again,

be sure to record port assignments.

Continued on next page

3-4 Initializing the System

TABLE 3-2

Initialization Sequence

(continued)

8 Voice and Data Station Records form

9 Attendant Options and Attendant Console forms

10 Terminal forms

11 Direct Group Calling List

12 Automatic Route Selection

Forms

Assign all station ports (except for attendant consoles), following the procedures in Administering Voice Stations and Administering Data Line and STARLAN CP Ports. Do not enter class-of-service parameters yet. There are some procedures you cannot complete until all stations are assigned, such as button assignments. Be sure to record

each station’s port assignment on the individual voice terminal or data terminal forms as you assign them.

Assign ports and enter class-of-service, attendant features, and button feature assignments for the attendant console(s) following the procedures in Administering Attendant Equipment and Administering Button Assignments.

Enter class-of-service information for all voice and data stations (and button assignments for multiline voice terminals) following the procedures in Administering Voice

Stations, Administering Data Line and STARLAN CP Ports,

and Administering Button Assignments.

Enter DGC groups following the procedure in

Administering Direct Group Calling (DGC) Groups.

Enter ARS options and patterns following the procedure in Administering Automatic Route Selection (ARS).

Tape Save/Restore

Save the system translations and verify their accuracy following the procedures in Administering Tape Save/Restore

Operations.

When you have completed these steps, the system is initialized. Be sure to test that the system is properly initialized following the procedures in the System 25 Installation and Test

Manual.

Initializing the System 3-5

Administering System-Wide Options

This section describes how to set system-wide options which include:

■ Toll Restrictions

■ Call Coverage

■ Pooled Modem Options

■ Time of Day

■ Date

■ Call accounting options which include:

—

SMDR

—

Number of digits used for account codes

■ Miscellaneous system options which include:

—

Maintenance Busy for Ground Start Trunks

—

CO trunk pool access code

—

Number of DID digits used for PDCs

■ Expert mode prompt

■ Administration password

■ Toll Calls Allowed Lists

■ Floating PDCs (FPDCs)

■ Virtual Facilities

■ System Speed Dialing

Toll Restriction Options

From the Main menu prompt, enter 4, then set the following toll restriction options:

To specify your area code

1 At 2 At

Action = , enter 30.

Data = , enter your area code.

Administering System-Wide Options 4-1

To allow toll restricted 1 At Action = , enter 31. stations to make toll calls within your area code

Data = , enter 1 for yes or 0 for no. The default is 1.

2 At

Specify whether your CO 1 At requires you to dial “ 1” before dialing calls outside

2 At

your area code

Specify whether your CO 1 At requires you to dial “1”

before dialing toll calls

2 At

within your area code

To check toll restrictions on calls made over interPBX trunks (trunk type

1 At 2 At

805) that start with one specific digit

Action = , enter 32. Data = , enter 1 for yes or 0 for no. The default is 1.

Action = , enter 33. Data = , enter 1 for yes or 0 for no. The default is 0.

Action = , enter 34.

Data = , enter the single-digit CO access code of the

other PBX, 1-9 or 0 for none. The default is 9.

Call Coverage Options

From the Main menu prompt, enter 4, then set the following Call Coverage options:

To set call coverage 1 At

ringing on internal calls

2 At

Action = , enter 40. Data = , enter:

1 to provide call coverage ringing on internal calls.

■

0 if you do not want to provide this call coverage

option.

The default is 1.

4-2 Administering System-Wide Options

To specify the number of rings before calls are sent to call coverage or call

1 At

2 At

following calls return to their home station

Pooled Modem Options

From the Main menu prompt, enter 4 then set the following Pooled Modem options:

Action = , enter 41.

Data = , enter a number between 0 and 31 for the

number of rings. The default is 2.

To specify the Modem 1 At Request Code

To set the receiver to respond to remote loop

To set disconnect on loss of carrier

To set pins CF and CB as common

2 At

1 At

2 At

1 At 2 At

1 At

2 At

Action = , enter 60.

Data = , enter a number between 1 and 9999. The

default is

Action = , enter 61. Data = , enter 1 for yes or 0 for no.

820.

The default is 1@.

Action = , enter 62. Data = , enter 1 for yes or 0 for no.

The default is 1@.

Action = , enter 63.

Data = , enter 1 for yes or 0 for no.

The default is 1@.

@ Strongly recommended this value be used.

Administering System-Wide Options 4-3

To state whether there is 1 At Action = , enter 64. disconnect on received space

Data = , enter 1 for yes or 0 for no

2 At

The default is 1@.

To state whether the system should send a space character on disconnect

Time of Day

To set the time of day

Date

Action = , enter

1 At

Data = , enter 1

2 At

65.

for yes or 0 for no.

The default is 1@.

From the Main menu prompt, enter 4.

Action = , enter 50.

Data = , enter the time of day in the form HHMM

At where HH = hour (00 through 23) and MM = minutes (00 through 59).

To set the date 1 From the Main menu prompt, enter 4.

Action = , enter 51.

2 At

Data = , enter the date in the form MMDDYY where

3 At

MM = month (01 through 12), DD = day (01 through 31),

and YY = year (00 through 99).

@ Strongly recommended this value be used.

4-4 Administering System-Wide Options

Call Accounting Options

From the Main menu prompt, enter 4, then set the following call accounting options:

SMDR

Specify whether SMDR records should be sent to the SMDR port

To specify the minimum length (number of seconds) of outgoing calls that are reported by

SMDR

Account Codes

To assign the number of digits used for account codes

1 At

Action = , enter 52.

Data = , enter 1 for yes or 0 for no.

2 At

The default is 1@.

Action = , enter 53.

1 At

Data = , enter a number between 10 and 255. The

2 At

default is 40.

Action = , enter 73.

1 At

Data = , enter a number between 1 and 15. The

2 At

default is 15.

@ Strongly recommended this value be used.

Administering System-Wide Options 4-5

Miscellaneous System Options

From the Main menu prompt, enter 4, then set the following system options:

To block

maintenance 1 At

busy of Ground Start trunks

To assign the Central

Action = , enter 70. Data = , enter 0 for no or 1 for yes.

2 At

The default is 0@.

Note This code cannot be changed after any trunks have been

Office trunk pool access assigned with this facility access code. code

Action = , enter 71.

1 At

Data = , enter the CO trunk access code. The default

2 At

is 100, 101, or 102, depending on the trunk type.

To set the number of DID digits used to match against station PDCs

Action = , enter 72.

1 At

Data = , enter a number between 2 and 4.

2 At

The default is 3.

Expert Mode Prompt

To change the expert mode prompt

@ Strongly recommended this value be used.

4-6 Administering System-Wide Options

1 From the Main menu prompt, enter 4.

Action = , enter 74.

2 At

Data = , enter the new prompt (nine or fewer printable

3 At

characters). The default is “Command:”.

Administration Password

To change the administration password

1 From the Main menu prompt, enter 4.

Action = , enter 75.

2 At

Data = , enter the new password (eight or fewer

3 At

printable characters, with no spaces). For security, the display always shows ????????.

Toll Calls Allowed (TCA) Lists

There are four Toll Calls Allowed Lists. Therefore, you must specify a target value from 1 through 4 to access these lists.

combined.

To access a Toll Calls Allowed List

The total number of entries must not exceed 64 for all 4 lists

1 From the Main menu prompt, enter 7. 2 At the prompt,

TOLL ALLW= , enter the number, from 1

through 4, of the list you want to access.

Continue to administer the Toll Calls Allowed List as described below.

To list members of a TCA group

1 At 2 To continue the list, enter c after each code is printed.

To add a code to the list 1 At

2 At

Action = , enter 1

Action = , enter 2.

Data = , enter the code number in the form NXX or

NPA-NXX, where:

■ NXX is a 3-digit CO exchange code

■ NPA-NXX is a combination of an area code (NPA) and

a CO code (optionally separated by a hyphen)

You can use the WILDCARD character (•) in the CO exchange code part (NXX) of these codes. That is, you can enter NXX as NXX, NX•, N••, or •••. To specify an entire NPA, enter NPA-•••.

Administering System-Wide Options 4-7

To delete a code from the

list

2 At Data = , enter the code you want to delete exactly as it

Floating PDCs (FPDCs)

Action = , enter 3.

1 At

was listed using Action=1.

From the Main menu prompt, enter 5; then follow the procedure below to list, add, or delete an FPDC.

To list FPDCs 1 At

2 To continue the list, enter c after each FPDC is printed.

To add an FPDC 1 At

2 At

To delete an FPDC

1 At 2 At

Note When you remove an FPDC, any Display ID for that

FPDC is also removed.

Action = , enter 1.

Action = , enter 2.

Data = , enter the FPDC you want to add (1-9999).

Action = , enter 3.

Data = , enter the FPDC you want to delete.

Display Support

To assign or remove an 1 At Action = , enter 4.

FPDC Display ID

4-8 Administering System-Wide Options

Data = , enter the FPDC.

2 At 3 Type a and at

Data = , enter the FPDC ID (not more than 11

4 At

Action = , enter 5.

characters, enclosed in double quotes), or “” to remove

the ID.

Virtual Facilities

A Virtual Facility (VF) is a call-routing facility which is not defined by the physical facility (trunk) over which calls are routed. Instead, the facility is defined by a combination of access codes, authorization codes, and coded characters that allow special handling of the destination telephone number. VFs can be used to automatically route calls via other carrier networks, private networks, or tie trunks.

Virtual Facilities can also be used in ARS patterns to ensure that users who place these types of calls use the route (the virtual facility) the system administrator has defined. For more

information, see the System 25 Reference Manual. Keep the following parameters in mind when assigning VFCs:

■ Virtual Facility Codes (VFCs) range from # 190 through # 199 (including the # sign)

■ The number you assign to a VFC can contain up to 28 digits and/or special characters.

■ You can use the following special characters within a Virtual Facility Number (VFN):

# # # # 3 # 5

sends a 1.5-second pause sends a #

sends a *

changes signaling from dial pulse to Touch Tone (end-to-end signaling)

tells the system to insert the destination telephone number (dialed digits) at this point in the VFN

To assign or remove a 1 At virtual facility

2 At

3 To assign or remove a VFN, type a and at

4 At

Action = , enter 25.

Data = , enter the access code, 190-199 (do not enter

the # character).

Action = ,

enter 26.

Data = , enter

■ the number you want to assign to this VFC (allowable

characters are listed at the beginning of this section).

■ 0 to remove the number currently displayed

To permit dial access to

this virtual facility

Action = , enter 27.

1 At

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

Administering System-Wide Options 4-9

System Speed Dialing

System Speed Dialing allows you to enter a four-character code at any terminal to call the associated phone number.

Keep the following considerations in mind when assigning System Speed Dialing codes:

■ Speed Dialing Codes range from # 100 through # 189 (including the # sign).

■ The number you assign to a Speed Dialing Code can contain up to 28 characters or digits

and/or special characters.

■ You can use the following special characters within a System Speed Dialing number:

# # #

# 3 # 19x

sends a 1.5-second pause sends a #

sends a *

changes signaling from dial

pulse to Touch Tone (end-to-end signaling)

embeds a Virtual Facility Code ( # 190-# 199) as the first part of a Speed Dialing Code (Note that you cannot embed another Speed Dialing Code within a Speed Dialing Code.)

■ There is a limited amount of storage space available in the system for use with speed

dialing and repertory dialing numbers. Consequently, it is important that you remove

any unused speed dialing numbers (using the procedure below) to conserve memory.

To administer System From the Main menu prompt, enter 4; then follow the

Speed Dialing procedure below to assign or remove a System Speed Dialing

number.

Action = , enter 25.

Enter or remove a number from the Speed Dialing list

1 At

Data = , enter the access code — a number between 100

2 At

and 189 (do not enter the # character).

3 To assign or remove the speed dialing number associated

with this code, enter a and at

4-10 Administering System-Wide Options

Action = , enter 26.

Data = , enter:

■ the number you want to assign to this access code

(allowable Speed Dialing characters are listed at the beginning of this section).

■ 0 to remove the number currently displayed

Administering Trunks

This section shows you how to:

■ Assign and remove trunks

■ Assign class-of-service parameters for various types of trunks

Assigning a Trunk

To assign a trunk [AG]

From the Main menu prompt, enter 1, then follow the procedures below to define the trunk type and assign a trunk number.

Define the trunk type:

1 From the Main menu prompt, enter 1.

Port = , enter the carrier/slot/port (CSSPP) to which

2 At

you want to assign the trunk.

Action = , enter 1.

3 At

Data = , enter the trunk type number. Select the

4 At

number from the next table.

Administering Trunks 5-1

TABLE 5-1 Trunk-Type Codes

If the Trunk Type is:

Ground Start, CO Ground Start, WATS, FX

You Enter:

701*

702 Loop Start, CO 801* Loop Start, WATS, FX PBX/Centrex DID Immediate Dial DID Wink Start Auto-in/Auto-out Auto-in/Immediate Dial-out Immediate Dial-in/Auto-out Immediate Dial-in/Immediate Dial-out Wink Dial-in/Auto-out Wink Dial-in/Wink Dial-out Delay Dial-in/Auto-out Delay Dial-in/Delay Dial-out

802

805†

901

902*

1001

1002

1003

1004

1005

1006* 1007 1008

* Default Type

† You must select this code for Centrex operation.

Assign a trunk number:

1 You see the prompt,

Action=2.

2 At Data= , enter a four-digit trunk number from 0001

through 9999.

Note Trunk numbers beginning with 9 (”9xxx”) have special significance when used with Dial-in tie trunks (types 1003-1008). System administrators should read the section in the Reference Manual called Tandem Trunking thoroughly before using any 9xxx-format numbers for tie trunks.

5-2 Administering Trunks

Removing a Trunk

To remove a trunk

1 From the Main menu prompt, enter 1.

Port = , enter the physical port you want to remove in

2 At

the form CSSPP.

Action = , enter 1.

3 At

Data = , enter 0.

4 At

Note When you remove a trunk, any Display ID associated

with the trunk is also removed.

Assigning Class of Service to DID Trunks

To assign class-of-service to a DID trunk

1 From the Main menu prompt, enter 1.

Port = , enter the physical port to which you want to

2 At

assign class of service.

Action = , enter 3.

3 At

Data = , enter the class-of-service code which is a

4 At

number (1, 2, 3, or 4) equal to the number of digits the CO sends over this trunk. The default is 3.

Assigning Class of Service to All Other Trunks

To assign class of service

to all other trunks

Note This section assumes that your trunks and their trunk numbers have been assigned.

1 From the Main menu prompt, enter 1.

Port = , enter the physical port to which you want to

2 At

assign class of service in the form CSSPP.

Action = , enter 3.

3 At

Data = , enter the trunk class of service code from the

4 At

next table. The default is 8. For dial-in tie trunks, only codes 0-7 are valid.

Administering Trunks 5-3

TABLE 5-2 Trunk Class of Service (for all trunks except DID)

COS

CODE

NIGHT

SERVICE SIGNALING ONLY

1 TT

4 5 6 7

8 9

11 12

14 15

●

TT = Touch-Tone

DP = Dial-Pulse

OUTWARD

TT TT DP DP DP DP TT TT

TT TT

●

SHORT

DISCONNECT

●

5-4 Administering Trunks

Class-of-Service Options

Follow the procedures below to assign class-of-service options to this trunk.

Pooled Facility Access

Group: Is this trunk in a

pooled facility access group?

Dial Access

DGC Group: To assign

this trunk to a DGC group

Action = , enter 4.

1 At

Data = , if the trunk is in a pooled facility access

2 At

group, enter the facility access code (FAC). Enter 0 if the trunk is not in any group.

■ 100 for Loop Start trunks

■ 101 for Ground Start trunks

■ 102 for Tie trunks

The defaults are as follows:

1 At Action = , enter 5.

Data = , enter 1 if you want to allow dial access, enter

2 At

0 if you do not. The default is 1@.

Note This item is not administerable for trunk types 1003-

1008.

Action = , enter 6.

1 At

Data = , enter the DGC group number (l-32, or 0 for

2 At

none). The default is 0.

Night Service: To choose

To receive either form of night service, this trunk’s class of either Directed or Trunk- service must include night service (that is, for Action=3, Data Answer-from-Any-Station must be between 8 and 15). Also, a NIGHT button must be (TAAS) Night Service for assigned to the attendant console. this trunk

■ For Directed Night Service, at least one station must be

assigned to receive night service calls from this trunk (see

Administering Voice Stations).

■ For TAAS Night Service, an external alert must be

assigned for night service use.

(continued)

@ Strongly recommended this value be used

Administering Trunks 5-5

1 At

Action = , enter 7.

Delay Announcement:

To assign a Night Service delay announcement

Type of Incoming Signaling (tie trunks

only)

2 At

Data = , enter:

1 to select Directed Night Service

■

0 to select TAAS Night Service.

The default is 1.

Action = , enter 8.

1 At

Data = , enter 1 for first delay announcement, 2 for

2 At

second delay announcement, or 0 for none. The default is 0. (See the procedure for assigning Directed Night Service Delay Announcement under Administering Auxiliary

Equipment.)

1 At

Action = , enter 9.

Data = , enter 1 for Touch-Tone signals, or 0 for

2 At

Dial-Pulse signals. The default is 0.

Note To connect this tie trunk directly to another PBX, see the

“Port Options” table in Command Reference.

Pooled Trunk Hunting

For outgoing calls, each trunk in a trunk group is selected in a

Order: {Read Only} certain sequence.

pair tells you what position in the list this trunk occupies (e.g., first, second, third...). The order in which trunks are used is the reverse of the order in which the trunks were assigned. For example, if you installed four trunks in the order 1, 2, 3, and 4, those trunks would be used in the order

4, 3, 2, and 1.

Action = , enter 10. Data shown (1, 2, etc.) is the

1 At

order in which that particular trunk will be used

(1st, 2nd, etc.).

The value returned from this action/data

5-6 Administering Trunks

Assigning Trunk Options to a SLAC System

The following options apply only to systems using the Switched Loop Attendant Console

(SLAC), and are not administerable for DID trunks:

To set the priority of a 1 At

trunk to ring in the attendant-console queue

Specify which attendant should receive calls from this trunk

At Data = , enter a trunk priority number, 0-7:

1 At 2 At

Action = , enter 11.

1 - highest priority

■

7 - lowest priority

■

0 - the trunk won’t ring in the queue

■

The default is 0.

Action = , enter 12.

Data = , enter the attendant position number, 0-2:

1 - first attendant

■

2 - second attendant

■

0 - either attendant

■

The default is 0.

Display Support

To assign or remove trunk Display ID

Note This feature is not administerable for DID trunks.

Action = , enter 90.

1 At

Data = , enter the Display ID (not more than 11

2 At

characters, enclosed in double quotes), or “” to remove

the ID.

Administering Trunks 5-7

Administering Auxiliary Equipment

This section discusses how to assign and remove AT&T System 25 auxiliary equipment

associated with special ports. It assumes that you know what special equipment is required and that you have read the System 25 Implementation Manual for R1V2 and/or the Reference

Manual to understand which circuit boards you require to connect this special equipment.

See the “Special Feature Port Type Codes” table in Command Reference. For all procedures in this section, you must first specify the port you want to assign.

To assign or remove

auxiliary equipment options listed in this chapter, begin with this

step

1 From the Main menu prompt, enter 1.

Port = , enter the port number in the form CSSPP.

2 At

External Alerts (Port Type 253)

To assign an external alert for a station [AG]

Action = , enter 1.

1 At

Data = , enter 253.

2 At 3 You see the prompt: 4 At Data = , enter the PDC of the associated station, or 0

for Night Service Alert.

Action = 2.

Administering Auxiliary Equipment 6-1

Paging (Associated with Auxiliary Trunk Port)

You can assign Paging to up to three zones. separate port. Follow the procedure below to assign an access code and dial restriction to each zone. If, in addition, you want to assign one access code to all zones, follow the procedure below entitled “To assign an All-Zone access code.”

Each paging zone must be assigned to a

To assign a paging zone

access code [AG]

To assign an

All-Zone 1 At

access code (if more than

one zone)

1 Type t and at

Port = , enter the port number for the

paging zone you’re administering

Action = , enter 1.

2 At

Data = , enter

3 At

1301 for Zone 1

■

1302 for Zone 2

■

1303 for Zone 3

■

4 You see the prompt

Action = 2.

5 At Data = , enter an access code (PDC) for this zone, or

0 for none.

6 Type a and at

Action = , enter 1 to dial restrict the

zone, or 0 not to.

Action = , enter 3.

Data = , enter a PDC for All-Zone access, or 0 for

2 At

none.

Administering Auxiliary Equipment

6-2

Note The system automatically copies this value to all

paging zones.

Paging (Associated with CO Trunk Port)

If the paging system is connected to a loop or ground start trunk port, simply assign a trunk

facility access code for the port(s) so connected.

DGC Delay Announcement

To assign DGC Delay Announcement

Action = , enter 1.

1 At

Data = , enter 255.

2 At

Directed Night Service Delay Announcement

To assign Directed Night Service Delay Announcement [AG]

Action = , enter 1.

1 At

Data = , enter

2 At

251 (Delay Announcement #1)

■

252 (Delay Announcement #2)

■

Assign number of rings before delay announcement

1 You see the prompt: 2 At Data = , enter the number of rings before an

unanswered call receives delay announcement (1-15).

Action = 2.

Music-on-Hold

To assign Music-on-Hold 1 At Action = , enter 1.

[AG]

2 At Data = , enter 254. 3 Special Hold: A caller is placed on Special Hold when a

multiline set user presses either Transfer or Conference. You need to indicate whether or not callers will hear music during the short interval when they are on Special Hold.

(continued)

Administering Auxiliary Equipment 6-3

Pooled Modem

You see Action = 2. At Data = , enter:

■ 0 - if you do not want Music on Special Hold

■ 1 - if you want Music on Special Hold

To assign a Pooled Modem circuit pack

Note See the procedure for setting pooled modem options under Administering System-Wide Options.

1 At 2 At

Additional Tone Detector

To assign an Additional Tone Detector circuit pack

1 At

2 At

Dictation

To assign Dictation [AG]

1 At

Action = , enter 1.

Data = , enter 1901.

Action = , enter 1.

Data = , enter 2101.

Action = , enter 1.

2 At

Assign the access code

1 You see the prompt:

2 At Data = , enter the PDC.

6-4 Administering Auxiliary Equipment

Data = , enter

■ 2201 if Auxiliary Trunk interface

■ 201 if Station Port interface

Action = 2.

Administering Voice Stations

Assign voice terminals

■

■ Remove voice terminals

■ Assign and change station dial codes

■ Assign class of service

Using the Port and PDC Menus: Class-of-service options for single-line and multiline voice

terminals can be administered from either the PDC menu (Main Menu item 2) or from the

Port menu (Main Menu item 1). This makes it convenient for you to administer a station based on the information you have. If you know the station PDC, use Menu 2; if you know the station location (CSSPP) but not the PDC, use Menu 1.

Adding a Voice Station

You cannot add a voice terminal to a port where a station already exists. You must first remove the existing station, then add the new station.

Station.

See the procedure entitled Removing a

To add a voice terminal

[AG]

1 At the Main Menu prompt, enter 1.

2 At Port = , enter the carrier/slot/port (CSSPP) for the

voice terminal you’re adding. For example, enter 10608 if you want to add a voice terminal to port eight, slot six, in carrier one.

If the port is available, you see the following message:

Port not translated

3 At Action = , enter 1.

Data = , enter the code for the voice terminal type

4 At

you’re adding. Table 7-1 shows the code associated with each terminal type.

Note The only way to change an existing terminal type is to remove and reinstall the station.

5 Next, assign a Personal Dial Code (PDC):

You see the prompt,

Action = 2.

At Data = , enter the PDC for this station. The valid range is 1-9999.

6 To administer class of service for this voice terminal, see

Assigning Class of Service Options in this chapter.

Administering Voice Stations 7-1

TABLE 7-1 Voice Terminal Type Codes

Terminal Type:

Single-line without message waiting indicator Single-line with message waiting indicator

5-Button MERLIN CS Voice Terminal, Z7302H01 MERLIN CS Hands-Free-Answer Voice Terminal, Z7309H01 10-Button MERLIN CS Voice Terminal, Z7303H01 MERLIN CS Built-in-Speakerphone Voice Terminal, Z7305H03 34-Button MERLIN CS Voice Terminal, Z7305H01 34-Button Deluxe MERLIN CS Voice Terminal, Z7305H02 (non-attendant) MERLIN CS Built-in-Speakerphone Voice Terminal with 16-Character Display, Z7305H04C (non-attendant) Direct Trunk Attendant Console (34-Button Deluxe MERLIN CS Voice Terminal, Z7305H02) Switched Loop Attendant Console (MERLIN CS Built-in-Speakerphone Voice Terminal with 16-Character Display, Z7305H04C) MET Voice Terminal

Display Support

To assign or remove a PDC Display ID

Action = , enter 90.

1 At

Data = , enter the Display ID (not more than 11

2 At

characters, enclosed in double quotes), or “” to remove

the ID.

Code:

201 202 302 303 304 305 306 307 308

309

310

401

Removing a Voice Station

To remove a voice terminal with that PDC will also be removed.

7-2 Administering Voice Stations

Note When you remove a station, any Display ID associated

1 From the Main Menu prompt, enter 1.

Port = , enter the CSSPP for the station you’re

2 At

removing.

Action = , enter 1.

3 At

(continued)

At Data = , enter 0. If this station is associated with another station(s) for

features such as Call Coverage, Automatic Intercom, etc., you will see a warning message for each type of association. To go on with the action, respond to the system message,

c for continue, any other key for abort.

When there are no more associations with the station you want to remove, you see:

NO MORE BLOCKS

c for continue, any other key for abort

Enter c.

You see the following display when the station is removed:

Action = 1 Data = 0

Note If you remove a station that is associated with other

stations, you may need to reassign features on those other

stations as well.

Changing a Station Dial Code

You can only change a dial code to one that does not conflict with any existing number. For more information, see the “Dial Plan” description in the System 25 Implementation Manual for R1V2. To determine if a dial code exists, use the Search function described later in this chapter.

There are other circumstances that might prevent you from changing a dial code. For example, the existing station number might be part of a DGC group or call pickup group. Again, use the Search function to see if the dial code is a member of any group.

To change a station dial code

1 At the Main Menu prompt, enter 2.

PDC = , enter the PDC you want to change.

2 At

Action = , enter 2.

3 At

Data = , enter the new dial code.

4 At

If you see

Error 7012,

that dial code may already be

assigned.

Administering Voice Stations 7-3

Moving a Voice Station

Use this procedure when you want to move a station – its features, button assignments, and PDC — to another port. Keep these considerations in mind when you move a station:

■ The moved-to port must be vacant.

■ The terminal types must be the same; that is, you can only move a station to the same

physical type (e.g., multiline voice terminal to multiline voice terminal port).

To move a station to a new port

1 From the Main Menu prompt, enter 2.

PDC = , enter the PDC of the station you want to

2 At

move.

Action = , enter 0.

3 At

The system displays the station’s present port assignment

Data = CSSPP

4 Type d, and at

Data = ,

enter the new port assignment

(CSSPP).

Assigning Class of Service Options

This section describes the class of service options– the calling restrictions and features– you can administer for:

■ Single-line voice terminals

■ Multiline voice terminals, including attendant consoles

Single-Line Voice Stations

To assign class of service to a single-line voice terminal

Calling

Restrictions

To restrict dial access to the Central Office trunk pool

7-4 Administering Voice Stations

From the Main Menu prompt, enter 2.

PDC = , enter the PDC of the station to which you

At want to assign class of service.

Action = , enter 3.

1 At

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

To restrict dial access to all other trunk pools

1 At

Action = , enter 4.

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

To restrict this station 1 At from making any outward calls

2 At

To assign a toll restriction 1 At class

To assign an ARS Facility Restriction Level (FRL)

2 At Data = , enter the toll class number, 0-4, from the

1 At 2 At

Action = , enter 13.

Data = , enter 1 for yes or 0 for no. The default is 0.

Action = , enter 14.

following list (the default is 0):

0 - Not Toll Restricted 1 - Toll call allowed lists 1-4 2 - Toll call allowed lists 2-4 3 - Toll call allowed lists 3-4 4 - Toll call allowed list 4 (only)

Action = , enter 15.

Data = , enter the FRL number, 0-3 , from the

following list (the default is 3):

Features

Extended/Off-Premises 1 At Station: To make this

voice terminal an

2 At

extended station

Level

Allowed FRL Pools

0-0 1 - 0,1 23-

Action = , enter 10.

Data = , enter 1 or 0, based on physical connection

0,1,2 0,1,2,3

information.

Administering Voice Stations 7-5

Station Hunting: To

administer this station to hunt to another station if

busy

1 At

2 At

Action = , enter 12. Data = , enter the PDC of the station to hunt to next,

0 for none. The default is 0.

Group Call Coverage: To 1 At specify which receiver group will cover this

2 At

station’s calls

Call Pickup: To assign this station to a call pickup group

Personal Speed Dialing:

To enable personal speed

dialing at this station

1 At 2 At

Action = , enter 7.

Data = , specify which “receiver” group will answer

this station’s calls. Enter:

■ a call coverage group number, 1-32

■ a DGC call coverage group number, 101-132. This

number actually corresponds to a DGC group number 1-32 (the “1“ in the hundreds’ place indicates DGC

coverage instead of standard call coverage).

■ 0 for none.

The default is 1.

Action = , enter 11.

Data = , enter the group number, 1 through 16, or 0

for none. The default is 0.

Action = , enter 16. Data = , enter 1 for yes or 0 for no. The default is 1.

Night Service: To display 1 At

the number of any trunks assigned to this station

2 To continue the list, enter C after each trunk number is

for Night Service

7-6 Administering Voice Stations

Action = , enter 51.

printed.

To assign a trunk to this station for Night Service

1 At

Action = , enter 52.

Data = , enter a four-digit trunk number.

2 At

Note Any given trunk can have no more than four Night

Service coverage stations assigned to it.

To delete a trunk from 1 At this station’s Night Service list

Action = , enter 53.

Data = , enter a four-digit trunk number.

2 At

Multiline Voice Stations

To assign class of service 1 From the Main Menu prompt, enter 2. to a multiline voice station (including an attendant console)

Calling Restrictions

To restrict dial access to the Central Office trunk pool

PDC = , enter the PDC of the multiline voice station to

2 At

which you want to assign class of service.

Action = , enter 3.

1 At

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

To restrict dial access to 1 At Action = , enter 4. all other trunk pools

To restrict this station from making any outward calls

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

Action = , enter 13.

1 At

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

Administering Voice Stations 7-7

To assign a toll restriction class

1 At

Action = , enter 14.

2 At Data = , enter a toll class number, 0-4, from the

following list (the default is 0):

0 - Not toll restricted

1 - Toll call allowed lists 1-4 2 - Toll call allowed lists 2-4 3 - Toll call allowed lists 3-4 4 - Toll call allowed list 4 (only)

To assign an ARS Facility Restriction Level (FRL)

Features

Line Preference: To

assign ringing line preference

To assign prime line preference

Action = , enter 15.

1 At

Data = , enter the FRL number, 0-3, from the following

2 At

list (the default is 3):

Level

Allowed FRL Pools

0-0

1 - 0,1 2- 0,1,2

1 At

Action = , enter 5. †

2 At Data = , enter 1 for yes or 0 for no.

0,1,2,3

The default is 1@.

Action = , enter 6.

1 At

Data = , enter the button on which this line appears

2 At

(the preferred button number), or enter 0 for no line preference. The default is 7. (See the “Multiline Set Button Defaults” table under Administering Button

Assignments).

† This is a Read-Only feature for the SLAC.

@ Strongly recommended this

7-8 Admnistering Voice Stations

value be used.

Group Call Coverage:

specify which receiver group will cover this station’s calls

To assign Call Coverage Ring on No Answer to a station that has call coverage

1 At

2 At

Action = , enter 7. ‡ Data = , enter

■

a call coverage group number, 1-32

■

a DGC coverage group number, 101-132. This number actually corresponds to the DGC group number 1-32

(the “1” in the hundreds’ place indicates DGC

coverage instead of standard call coverage).

■

0 for none.

The default is 1.

Action = , enter 8. ‡

1 At

Data = , enter 1 for yes or 0 for no.

2 At

The default is 1@.

To assign Call Coverage Ring on Busy to a station that has call coverage

Call Pickup: To assign this station to a call pickup group

Speed Dialing:

To enable Personal Speed Dialing at this station

Action = , enter

1 At

Data = , enter 1

2 At

‡

for yes or 0 for no.

The default is 1@.

Action = , enter 11.

1 At

Data = , enter the Call Pickup group number, 1-16, or

2 At

0 for none. The default is 0.

Action = , enter 16.Personal

1 At

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

‡ This feature is not administrable for the SLAC.

@ Strongly recommended this value be used.

Administering Voice Stations 7-9

Night Service: To display

the number of any trunks assigned to this station for Night Service

Action = , enter 51.

1 At

2 To continue the list, enter C after each trunk number is

printed.

To assign a trunk to this station for Night Service

To delete a trunk from

this station’s Night Service list

To display attendant position number (Read Only)

Note Any given trunk can have no more than four Night Service coverage stations assigned to it.

Action = , enter 52.

1 At

Data = , enter a four-digit trunk number.

2 At

Action = , enter 53.

1 At

Data = , enter a four-digit trunk number.

2 At

Action = , enter 60.

1 At 2 You see either:

■ Data = 1 for the first attendant

■

Data = 2 for the second attendant

7-10 Administering Voice Stations

Administering Data Line and STARLAN CP Ports

Procedures in this section apply to:

■ A data terminal connected to a Data Line Card (DLC) via an ADU, but not to a data

terminal connected via a modem

■ A STARLAN Interface Circuit Pack (STARLAN CP) in DLC-compatibility mode.

This section describes how to:

■ Assign data stations to ports

■ Remove data stations from ports

■ Assign and change Data Dial Codes (DDCs)

■ Assign class-of-service to data ports

Using the Port and PDC Menus: Class-of-service options for data terminals can be administered from either the PDC menu (Main Menu item 2) or from the Port menu (Main Menu item 1). This makes it convenient for you to administer a station based on the information you have. If you know the station DDC, use Menu 2; if you know the station location (CSSPP) but not the DDC, use Menu 1.

Adding a Data Station

You cannot add a data station to a port where a station already exists. You must first remove the existing station, then add the new station. See the procedure entitled Removing a Data

Station.

To add a data terminal

[AG]

1 At the Main Menu prompt, enter 1. 2 At Port = , enter the carrier/slot/port (CSSPP) for the data

terminal you’re adding. For example, enter 10608 if you want to add a station to port eight, slot six, in carrier one.

If the port is available, you see the following message:

Port not translated

3 At Action = , enter 1.

(continued)

Administering Data Line and STARLAN CP Ports 8-1

4 At Data = , enter the code for the data terminal you’re

adding:

■ 1801 for a DLC (ZTN126 or TN726)

■ 1802 for a STARLAN CP (ZTN84).

Note The only way to change an existing terminal type is to remove and reinstall the station.

5 Next, assign a Data Dial Code (DDC):

6 To administer class of service for this station, see Assigning

Display Support

To assign or remove a DDC Display ID

1 At 2 At

Removing a Data Station

You see the prompt,

Action = 2.

At Data = , enter the DDC for this station. The valid range is 1-9999.

Class of Service Options in this chapter.

Action = , enter 90.

Data = , enter the Display ID (not more than 11

characters, enclosed in double quotes), or “” to remove

the ID.

To remove a data

Note When you remove a station, any Display ID associated

terminal with that DDC will also be removed.

1 From the Main Menu prompt, enter 1.

Port = , enter the CSSPP for the station you’re

2 At

removing.

Action = , enter 1.

3 At

Data = , enter 0.

4 At

If this station is associated with another station(s) for a feature such as Third-Party Call Set-Up, you will see a warning message for each type of association. To go on with the action, respond to the system message,

continue, any other key for abort.

associations with the station you want to remove, you see:

8-2 Administering Data Line and STARLAN CP Ports

c for

When there are no more

(continued)

NO MORE BLOCKS c for continue, any other key for abort

5 Enter c.

You see the following display when the station is removed:

Action = 1 Data = 0

Note If you remove a station that is associated with other

stations, you may need to reassign features on those other stations as well.

Changing a Data Dial Code

You can only change a dial code to one that does not conflict with any existing number. For more information; see the “Dial Plan” description in the System 25 Implementation Manual for R1V2. To determine if a dial code exists, use the Search function described later in this chapter.

To change a data dial code

1 At the Main Menu prompt, enter 2.

PDC = , enter the DDC you want to change.

2 At

Action = , enter 2.

3 At

Data = , enter the new dial code.

4 At

If you see

Error 7012,

that DDC may already be assigned.

Moving a Data Station

Use this procedure when you want to move a station to another port. Keep these considerations in mind when you move a station:

■ The moved-to port must be vacant.

■ The terminal types must be the same; that is, you can only move a station to the same

physical type (e.g. data terminal to data terminal port).

(continued)

Administering Data Line and STARLAN CP Ports 8-3

To move a data station to a new port

1 From the Main Menu prompt, enter 2.

PDC = , enter the DDC of the station you want to

2 At

move.

Action = , enter 0.

3 At

The system displays the station’s present port assignment

Data = CSSPP

4 Type d, and at

(CSSPP).

Assigning Class-of-Service

This section describes the class-of-service options — the calling restrictions and features — you can administer for data stations.

When assigning class-of-service options to a STARLAN CP, data port type code 1802, the default values are relevant for the first installed port on the board. Unless otherwise noted,

values assigned to these action items on any of the four ports will be copied to all four ports on the STARLAN CP. Therefore, default values listed below may not apply to a STARLAN CP port, if you have previously changed that value for any port on the board.

To assign class of service to a data terminal

1 From the Main Menu prompt, enter 2. 2 At

Note If you are administering a STARLAN CP, the DDC you

assign to the first port will not be copied to the other ports on the board. You will need to administer each port separately for this action.

Options

PDC = , enter the DDC of the terminal to which you

want to assign class of service.

Data = , enter the new port assignment

Assign Calling Restrictions

Action = , enter 3.

To restrict access to Central Office trunk pool

8-4 Administering Data Line and STARLAN CP Ports

1 At

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

To restrict access to all other trunk pools

1 At

Action = , enter 4.

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

To set calls to this station 1 At to hunt to another station if this station is busy

2 At

Note If you are assigning this option to a STARLAN CP, the

value you assign to the first port will not be copied to the other ports on the board. You need to administer each port separately for this action.

To restrict this station 1 At from making any outward calls

To assign a toll restriction class

2 At

1 At 2 At

Action = , enter 12.

Data = , enter the DDC of the station to hunt to, or 0

for no hunt. The default is 0.

Action = , enter 13.

Data = , enter 1 for yes or 0 for no. The default is 0.

Action = , enter 14.

Data = , enter a toll restriction class number, 0-4, from

the following list (the default is 0):

0 - Not toll restricted

1 - Toll call allowed lists 1-4 2 - Toll call allowed lists 2-4 3 - Toll call allowed lists 3-4 4 - Toll call allowed list 4 (only)

Administering Data Line and STARLAN CP Ports 8-5

To assign ARS Facility Restriction Level (FRL)

1 At

Action = , enter 15.

Data = , enter the FRL number, 0-3, from the following

2 At

list (the default is 3):

To enter an associated 1 At voice/data station

2 At

Note This action is not administrable for the STARLAN CP;

the value is fixed at 0.

Level

Allowed FRL Pools

0-0 1 - 0,1

2 - 0,1,2 3 - 0,1,2,3

Action = , enter 21.

Data = , enter:

the PDC or DDC of the associated station. See

■

Action=22 next to restrict Third-Party Call Set-Up to just this associated station.

0 for none; either to allow this terminal to dial calls

■

for any voice/data station, or to totally disable the feature for this terminal. See Action=22 next.

To restrict Third-Party 1 At Call Set-Up so the user can only establish calls

2 At

for the associated station

Action = , enter 22.

Data = , enter:

1 to restrict Third-Party Call Set-Up to just the

■

associated station specified with Action=21, or to totally disable the feature for this terminal (if you entered Data=0 for Action= 21).

0 to allow this terminal to call any endpoint station,

■

or to enable this feature for a STARLAN CP.

The default is 1.

8-6 Administering Data Line and STARLAN CP Ports

Set Baud Rate and Parity

Note For each data terminal, indicate all permissible operating

speeds and any required parity.

To auto-adjust baud rate on call origination

Can this terminal operate at a low data rate?

Can this terminal operate at a baud rate of 300 bps?

Can this terminal operate at a baud rate of 1200 bps?

Action = , enter 61. ‡

1 At

Data = , enter 1 for yes or 0 for no.

2 At

The default is 1 for DLC and 0 for STARLAN CP.

Action = , enter 62. ‡

1 At

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

Action = , enter 63. ‡

1 At

Data = , enter 1 for yes or 0 for no. The default is 1.

2 At

Action = , enter 64. ‡

1 At

Data = , enter 1 for yes or 0 for no. The default is 1.

2 At

Can this terminal operate at a baud rate of 2400

bps?

‡ This is a Read-Only feature for the STARLAN CP

Action = , enter 65. ‡

1 At

Data = , enter 1 for yes or 0 for no. The default is 1.

2 At

Administering Data Line and STARLAN CP Ports 8-7

Can this terminal operate at a baud rate of 4800 bps?

1 At

Action = , enter 66. ‡

2 At Data = , enter 1 for yes or 0 for no. The default is 0.

Can this terminal operate 1 At at a baud rate of 9600 bps?

Can this terminal operate at a baud rate of 19200

bps?

To assign the parity setting to correspond the terminal’s

parity

2 At

1 At

2 At

Note This setting only specifies the parity the data port will

use when sending text messages to the terminal. All data is transmitted eight bits per character.

setting

1 At

2 At

Action = , enter 67. ‡

Data = , enter 1 for yes or 0 for no. The default is 0.

Action = , enter 68. ‡

Data = , enter 1 for yes or 0 for no. The default is 1.

Action = , enter 69. ‡

Data = , enter a number that represents one of the

following parity settings (the default is 2):

0 = zero in the parity bit

1 = one in the parity bit 2 = even parity (may be used for none) 3 = odd parity

Assign Other

To enable keyboard 1 At

dialing (also referred to as Command Mode)

Data Features

Action = , enter 70. ‡

Data = , enter 1 for yes or 0 for no. The default is

2 At

1. Generally, set this to 1 for data terminals and 0 for

hosts.

‡ This is a Read-Only feature for the STARLAN CP.

8-8 Administering Data Line and STARLAN CP Ports

To allow the user to configure data port parameters

Action = , enter 71. ‡

1 At

Data = , enter 1 for yes or 0 for no. The default is

2 At

1. For a STARLAN CP, the default is 0.

To permit mismatch of baud rate between this port and a called port

To echo dialed characters

during call

setup

To set your disconnect code

Action = , enter 72. ‡

1 At

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

Action = , enter 73. ‡

1 At 2 At Data = , enter 1 for yes or 0 for no. The default is 1.

Action = , enter 74. ‡

1 At

Data = , enter:

2 At

1 for two short BREAKS

0 for one long BREAK.

The default is 1.

To display call progress text messages

To display connection

indication message

‡ This is a Read-Only feature for the STARLAN CP.

Action = , enter 75. ‡

1 At

Data = , enter 1 for yes or 0 for no. The default is 1.

2 At

1 At Action = , enter 77. ‡ 2 At Data = , enter 1 for yes or 0 for no. The default is 1.

Administering Data Line and STARLAN CP Ports 8-9

Administering Attendant Equipment

System 25 can have two attendant consoles, either Switched Loop Attendant Consoles (SLACs) or Direct Trunk Attendant Consoles (DTACs). You cannot mix a DTAC and a SLAC

in the same system; both consoles must be the same type. If you have two attendant consoles, you will sometimes need to distinguish between the first

and second consoles during administration. For administration purposes, the first attendant console you assign to the system (or the default attendant assignment) is known to the system as the “first” attendant. The second console you assign to the system is called the

“second” attendant.

This section explains how to:

■ Assign a SLAC

■ Assign a second attendant console

■ Move an attendant console

■ Change the attendant’s PDC

■ Remove an attendant console

■ Assign a selector console(s)

■ Assign attendant Display IDs

■ Assign attendant class-of-service parameters

■ Assign attendant console options, including message-center-like operation

Default Attendant Assignments

DTAC By default, System 25 assigns a DTAC to the first ATL port in the system. That

attendant console has a default PDC of 200. You can use that PDC, or you can change the PDC by following that procedure in this section. dialing 0.

If you don’t have an attendant console, you need to remove the default assignment before you can add a voice terminal to this port.

SLAC To install a SLAC, you need to remove the default attendant assignments for the DTAC first, then assign the new console and attendant PDC.

Users can also reach the attendant by

Administering Attendant Equipment 9-1

Direct Extension Selector (DXS) Console System 25 assigns by default a selector (DXS)

console, associated with the first attendant console, to the second ATL port in the system. Therefore, if you do not have a DXS console, you need to remove the default assignments before you can reassign this port.

Assign a Switched Loop Attendant Console

To replace the default DTAC with a SLAC

From the Main Menu prompt, enter 1.

Port = , enter the default port assignment for the

attendant console (CSSPP).

3 4 5

Action = , enter 1.

Data = , enter 0.

At You will see several warning messages for feature

associations the attendant console has with other stations.

Each message ends with

abort.

Type c for each of these until you see the

c to continue, any other key to

message,

Action = 1 Data = 0

Type d and at Data = , enter 310.

Now reenter the attendant console PDC (since the default PDC [200] was removed in step 5 above). Type a and at

Data = , enter the PDC for the attendant.

Action = , enter 2.

Assign a Second Attendant Console

To assign a second

attendant console (DTAC

or SLAC; same type as

the first console) [AG]

9-2 Administering Attendant Equipment

1 From the Main menu, enter 1.

Port = , enter the CSSPP for the second attendant

2 At

console.

Action = , enter 1.

3 At

Data = , enter

4 At

309 for a DTAC

■

310 for a SLAC

■

5 You see the prompt, 6 At Data = , enter the PDC for the second attendant

console.

Action = 2.

Move an Attendant Console

To move an attendant console to a different port

(DTAC or SLAC)

1 From the Main menu prompt, enter 2.

PDC = , enter the PDC for the attendant you want

2 At

move.

3 At

Data = , enter the new CSSPP for this attendant

4 At

console.

Change an Attendant PDC

To change the attendant PDC

1 From the Main menu prompt, enter 1. 2 At Port = , enter the CSSPP for the attendant console. 3 At

Data = , enter the new PDC for the attendant.

4 At

Action = , enter 0

Action = , enter 2.

Remove an Attendant Console

Note If you have two DTACs, you must remove the second console before you remove

the first console. (If you need to check the attendant position number, see Action=60 under Assigning Class-of-Service Options for multiline voice stations.) SLACs can be removed in any order.

(continued)

Administering Attendant Equipment 9-3

To remove an attendant 1 From the Main Menu prompt, enter 1. console

Port = , enter the CSSPP for the attendant console

2 At

you’re removing.

Action = , enter 1.

3 At

Data = , enter 0.

4 At

You will see a warning message for each type of association the attendant console has with another station, for example, for personal lines or Night Service coverage. To go on with the action, type c each time you see the

system message,

c for continue, any other key for abort.

You see the following display when the attendant console

is removed:

Action = 1 Data = 0.

Note When you remove an attendant console, any Display ID

associated with the attendant dial code will also be removed.

Assign a Direct Extension Selector Console(s)

By default, System 25 assigns a DXS console, associated with first attendant console, to the second port on the first ATL circuit pack. Follow the procedures in this section if you want to:

■

Assign a DXS console to the second attendant console

■

Move the DXS console to a port other than the default port

■

Remove a DXS console

To assign a DXS console at the second attendant position

To move the DXS console to a port other than the

default port

1 From the Main menu prompt, enter 1.

Port = , enter the CSSPP for the second DXS console.

2 At

Action = , enter 1.

3 At

Data = , enter 1602.

4 At

1 From the Main menu prompt, enter 1.

Port = , enter the CSSPP for the DXS console you

2 At

want to move.

3 At 4 At

9-4 Administering Attendant Equipment

Action = , enter 1.

Data = ,

enter 0 to remove the current DXS port

assignment.

(continued)

5 Type t and at Port = , enter the new CSSPP for the DXS

console.

Action = , enter 1.

6 At

Data = , enter

7 At

■

1601 for the first DXS console 1602 for the second DXS console.

■

Note When you move a DXS console, System 25 automatically

reassigns the group select buttons you had administered for the previous port assignment. You do not have to readminister those buttons at the new port assignment.

To remove a selector

(DXS) console

1 From the Main menu prompt, enter 1.

Port = , enter the CSSPP for the selector console you

2 At

want to remove.

Action = , enter 1.

3 At

Data = , enter 0.

4 At

Display Support

To assign or remove an attendant Display ID

Action = , enter 90.

1 At

Data = , enter the Display ID (not more than 11

2 At

characters, enclosed in double quotes), or “” to remove the ID.

Assign Class-of-Service to an Attendant Console

This procedure is the same as for multiline voice stations.

See the procedure for assigning

class-of-service options to multiline voice stations in Administering Voice Stations.

Administering Attendant Equipment 9-5

Assign Attendant Options (DTAC and SLAC)

To assign options to an

attendant console

To assign the number of rings before unanswered calls extended by the attendant return to the console

To allow DID calls coming in to unassigned DID numbers to ring at the attendant console

To allow calls to FPDCs

that are not logged in anywhere to ring at the attendant console

From the Main menu prompt, enter 4. Assign options to the DTAC or SLAC as described below.

Action = , enter 3.

1 At

Data = , enter the number of rings (1-31).

2 At

The default is 5.

Action = , enter 4.

1 At

Data = , enter 1 for yes or 0 for no.

2 At

The default is 1@.

Action = , enter 5.

1 At

Data = , enter 1 for yes or 0 for no.

2 At

The default is 1@.

To assign the number of 1 At

second; before a camped- on call returns to the attendant console

Action = , enter 6.

Data = , enter the number of seconds (1-120; 0 means

2 At

camp-on is not allowed). The default is 30@.

@ Strongly recommended this value be used

9-6 Administering Attendant Equipment

To assign the number of rings before unanswered DGC calls are sent to the delay announcement or a button appearance

Action = , enter 7.

1 At

Data = , enter the number of rings, 1-31.

2 At

The default is 5.

To assign PDCs used to access calls parked by the attendant

Action = 11 with a default Data of 800 is the first of eight

possible PDCs used to access a call on the DXS console which has been parked by the attendant. The remaining seven PDCs use Actions 12 through 18. Corresponding default PDCs for

1 At

2 At

Data = are 801 through 807.

Action = , enter a number from 11-18.

Data = , enter a PDC or 0.

Switched Loop Attendant Console Options

In addition to the preceding options, you can assign the following options to a SLAC:

To assign SLAC options

To set audible tone at

expiration of hold timer

From the Main Menu prompt, enter 4. Assign additional

SLAC features as described below.

Action = , enter 81.

1 At

2 At Data = , enter 1 for yes or 0 for no (the default is 0.

To assign the call coverage group for which the queue should act as coverage receiver

To set the length of hold timer

Action = , enter 82.

1 At

Data = , enter the call coverage group number, 1-32, or

2 At

0 for none. The default is 0.

Action = , enter 83.

1 At

Data = , enter the number of seconds before the hold

2 At

timer expires, 10-255. The default is 20.

Administering Attendant Equipment 9-7

To assign a DID access code to the SLAC

Action = , enter 84.

1 At

Data = , enter the DID access code people outside the

2 At

system will use to call the attendant. (PDC format, no leading zeros, can’t exist in system number plan prior to this).

To enable Automatic 1 At Hold

2 At Data = , enter 1 for yes or 0 for no. The default is 0.

To set calls to return to 1 At the common queue after second hold timer expires

To specify the PDC of the

station serving as coverage when the

2 At

1 At 2 At

attendant is in POS BUSY mode (for single-SLAC systems only)

Note This PDC will be cleared if a second SLAC is added.

Action = , enter 85.

Action = , enter 86.

Data = , enter 1 for yes or 0 for no. The default is 0.

Action = , enter 87.

Data = , enter the PDC of a station that is currently

assigned to the system.

The backup station should be a multiline voice terminal with a System Access - Originate Only button.

Should this SLAC receive a single-ring reminder whenever a call arrives in the queue? (Administer for each SLAC separately.)

9-8 Administering Attendant Equipment

1 From the Main menu prompt, enter 1.

2 At

3 At

The default is 1.

Action = , enter 61.

Data = , enter 1 for yes or 0 for no.

SLAC Call-Type Options

Call-type options let you set priorities for the eight types of calls that come into the attendant

console queue.

By default, the system sets the priorities for all call types to four, as shown in

Table 9-1.

TABLE 9-1 Standard Call Type Defaults

DEFAULT DEFAULT

CALL TYPE

Dial Attendant (0)

CODE

1 4

PRIORITY

Call Following -- Logged into SLAC 2 4 Non logged in FPDC 3 4 Unassigned DID 4 4 Attendant DID access code 5 4 PDC of Attendant 6 4 Coverage Returning

7 4 8 4

ATTENDANT

0 0 0

0 0

If you have a single-SLAC system, and want to change a default priority, see the section

entitled Setting Call-Type Options. If you have a dual-SLAC system, you can direct each type of call to attendant 1, attendant 2,

or both attendants; as well as change call-type priorities. The standard set of default priorities and attendant specifications is shown in Table 9-1. You can, however, select an alternative set of defaults called “Message-Center-Like Call-Type Defaults” (Table 9-2). Consider each set of defaults and decide which is the best match to the call-type set-up you want for your system.

Keep in mind that if you select message-center-like defaults, there is no single-step procedure for changing all call types to the standard defaults. You would have to administer each call type separately.

TABLE 9-2 Message-Center-Like Call-Type Defaults

CALL TYPE CODE PRIORITY

Non logged in FPDC

3 Unassigned DID 4 Coverage 7

Returning

Dial Attendant (0) 1 Attendant DID Access Code 5

Call Following -- Logged into SLAC 2

PDC of Attendant 6

DEFAULT

ASSIGNED

ATTENDANT

4 4 4 4

(selected with Action 90)

„ „ „

4 (opposite of 4 Action 90 selection)

4 4

NA NA

Administering Attendant Equipment 9-9

Assigning Message-Center-Like Defaults

To specify which

attendant console should have message-center-like operation (for dual-SLAC systems only)

Setting

Call-Type Options

the procedures below for each call-type priority you want to change

Note When you change a message-center-like default, the data value for Action=90

reverts to 0. The rest of the message-center-like values, the defaults (see Table 9-2)

and those you’ve changed, stay the same. Do not respecify an attendant with Action=90 unless you want to revert to the original set of message-center-like defaults.

To specify a call-type priority

Action = , enter 90.

1 At

Data = , enter

2 At

■ 1 for the first attendant

■

2 for the second attendant

■ 0 for neither attendant

The default is 0.

Action = , enter 91.

1 At

Data = , enter the call-type code, 1-8. See Table 9-1.

2 At 3 Type a, and at

Data = , enter the priority for this call type, 0-7:

4 At

■

0 = calls disallowed

■ 1 = highest priority, with 2, 3,...6 following

■ 7 = the lowest priority

Action = , enter 92.

The default is 4.

(continued)

9-10 Administering Attendant Equipment

To specify which attendant should receive each call type (dual-SLAC systems only)

1 At

Action = , enter 91.

Data = , enter the call-type code, 1-8 (see Table 9-1).

2 At 3 Type a and at

Data = , enter the attendant position number, 0-2:

4 At

■

1 for the first attendant

■

2 for the second attendant

■

0 for either attendant

Action = , enter 93.

Note Call-type codes 2 and 6 are not administrable.

Administering Attendant Equipment

9-11

Administering Button Assignments

This section describes how to assign buttons to:

■ Multiline sets

■ Attendant consoles

■ Selector consoles

Note Some button assignment features (e. g., Auto Intercom and Station-to-Station Message Waiting) require administering buttons on more than one voice terminal. Such features become fully operable (and available for testing) only after you administer both voice terminals.

Assigning Features to Buttons

Assigning buttons to multiline sets and the attendant console(s) is done through Main menu item 2 (PDC). Minimally, you need to complete two actions,

Action = 101. Action = 101, you identify the feature you’re assigning.

additional Action/Data information to complete a button assignment.

At Action = 100, you select the button you’re assigning the feature to. At

Action = 100 and

In some cases, you need to enter

Default Button Assignments

AT&T System 25 provides default button assignments. These assignments are identified on the button-assignment tables on the following pages.

DTAC

The default button assignments shown for the DTAC are for the first console. If you move

the first attendant console to another port, the button assignments stay the same. When you assign a second DTAC or if you remove then readminister the first DTAC, the default button assignments are the same except that trunk terminations, pooled facilities, and night service do not have default button assignments (the buttons are blank).

SLAC

The default button assignments shown for the SLAC apply to both the first and second consoles.

MET Sets

For button assignment purposes, the MET set is treated as a 5-button MERLIN CS set. The top five buttons are numbered 7 through 11. Even though the MET set has ten buttons, only three of these buttons are assignable for System 25. The remaining buttons are fixed and cannot be assigned. See the table “MET Set Button Defaults” (on the following pages) for the button functions.

Administering Button Assignments

10-1

Selector Console (DXS)

The selector console (DXS) has seven group select buttons that can be assigned, or

“programmed.” the button row. ) Each of the programmable buttons is a “base” number. For example, if the first programmable DXS group select button is set to “10••,” the attendant can press this button to access PDCs 1000 through 1099. If the second button is set to “2••,” the attendant can access the PDCs 200 through 299, etc.. Default assignments are shown in Table 10-5.

First and Second DXS Consoles

If you have two DXS consoles, they will always have identical assignments. If you change a

button assignment on either DXS console, the corresponding button is automatically reassigned on the other DXS console.

(It also has a non-programmable test button located at the right-hand end of

10-2 Administering Button Assignments

Button Assignment Tables

TABLE 10-1 Multi line Set Button Defaults

7 - SYS ACCESS†

12 - FLEX DSS 8 - SYS ACCESS† 13 - ACCT ENTRY 9 - REP DIAL

14 - SEND ALL CALLS 10 - REP DIAL 15 - FLEX DSS 11 - LAST # DIALED

16 - FLEX DSS

17 - FLEX DSS 18 - FLEX DSS 30 - FLEX DSS 19 - FLEX DSS 31 - FLEX DSS 20 - FLEX DSS 32 - FLEX DSS 21 - FLEX DSS 33 - FLEX DSS

29 - FLEX DSS

22 - FLEX DSS 34 - FLEX DSS

23 - FLEX DSS 35 - FLEX DSS

24 - FLEX DSS 36 - FLEX DSS 25 - FLEX DSS 37 - FLEX DSS 26 - FLEX DSS 38 - FLEX DSS 27 - FLEX DSS 39 - FLEX DSS

28 - FLEX DSS 40 - FLEX DSS

TABLE 10-2 Switched Loop Attendant Console Button Defaults (Type 310)

7 - LOOP†

12 - ALARM† 17 - LOCAL† 29 - SCROLL†

8 - LOOP† 13 - POS BUSY 18 - FLEX DSS 30 - FORCED RELEASE†

9 - LOOP† 14 - FLEX DSS 19 - FLEX DSS 31 - LAST # DIALED 10 - LOOP† 11 - LOOP†

15 - SOURCE† 20 - FLEX DSS 32 - FLEX DSS 16 - DESTINATION

21 - FLEX DSS

33 - FLEX DSS 22 - FLEX DSS 34 - FLEX DSS 23 - FLEX DSS 35 - FLEX DSS 24 - FLEX DSS 25 - FLEX DSS

36 - FLEX DSS

37 - FLEX DSS 26 - CANCEL† 38 - JOIN† 27 - START† 28 - ATT MSG†

39 - RELEASE†

40 - INSPECT†

† These buttons/features cannot be reassigned

Administering Button Assignments

10-3

TABLE 10-3 Direct Trunk Attendant Console (Cold Start Defaults)

7 - SYS ACCESS† 8 - SYS ACCESS† 9 - REP DIAL 10 - REP DIAL 11 - LAST # DIALED

12 - FLEX DSS 13 - ACCT ENTRY 14 - ATT MSG 15 - NIGHT 16 - ALARM†

17 - Trunk 0001 29 - Trunk 0009 18 - Trunk 0002 30 - Trunk 0010 19 - Trunk 0003 20 - Trunk 0004

31 - Trunk 0011

32 - Trunk 0012 21 - Trunk 0005 33 - Trunk 0013 22 - Trunk 0006 34 - Trunk 0014 23 - Trunk 0007

35 - Trunk 0015

24 - Trunk 0008 36 - Pool 100 25 - COVER-GRP

37- Pool 101

26 - RTN-DA† 38 - Pool 102 27 - RTN-BUSY† 39 - CANCEL† 28 - START† 40 - RELEASE†

TABLE 10-4 Direct Trunk Attendant Console (Administration-installed defaults)

7 - SYS ACCESS† 8 - SYS ACCESS† 9 - REP DIAL

10 - REP DIAL 11 - LAST # DIALED

12 - FLEX DSS 13 - ACCT ENTRY 14 - ATT MSG 15-0 16 - ALARM†

17-0 29-0 18-0 30-0 19-0 31-0

20-0

32-0

21-0 33-0 22-0 23-0

34-0

35-0 24-0 36-0 25 - COVER-GRP 37-0 26 - RTN-DA† 38-0

27 - RTN-BUSY† 39 - CANCEL† 28 - START†

40 - RELEASE†

† These buttons/features cannot be reassigned

10-4 Administering Button Assignments

TABLE 10-5 DXS Console Button Defaults

2.. 3.. 4.. 5.. 6..

TABLE 10-6 MET Set Button Defaults

7 - SYS ACCESS†

8 - SYS ACCESS†

9 - REP DIAL 10 - REP DIAL 11 - LAST # DIALED

Message†

Drop† Conference† Transfer†

Hold†

7.. 8..

TEST†

† These buttons/features cannot be reassigned.

Administering Button Assignments

10-5

Assigning Buttons to Multiline Terminals and Attendant Consoles

To assign a feature to a button on a multiline voice terminal or attendant console, begin with this step

To assign System

Access (Originate only) (SYS ACC-O)

1 From the Main menu prompt, enter 2.

PDC = , enter the PDC of the voice terminal or

2 At

attendant console.

Action = , enter 100.

3 At

Data = , enter the button number (from the preceding

4 At

tables) you’re assigning the feature to.

To complete a button assignment, find the feature you want

to assign from the list below. Enter the button function number after

Action = 101.

Any additional required actions are described with that feature. Repeat this procedure, beginning with

Action = 100, for each button you want to

assign to the voice terminal.

Action = , enter 101.

1 At

Data = , enter 1. †

2 At

To assign Direct Facility Access (FACILITY) [AG]

Action = , enter 101.

1 At

Data = , enter 2.

2 At 3 You see the prompt, 4 At Data = , enter the facility access code.

To assign a personal line (PERS LINE) [AG]

Action = , enter 101.

1 At

Data = , enter 3. †

2 At 3 You see the prompt, 4 At Data = , enter the trunk number.

† This feature cannot be administered on a SLAC.

Action = 102.

(continued)

10-6 Administering Button Assignments

5 You see the prompt, Action = 103. 6 Is this station the “owner” of this line?

Data = , enter 1 for yes or 0 for no.

7 You see the prompt, 8 At Data = , enter 1 to enable ringing at this set,

0 otherwise.

To assign Exclusion 1 At (EXCLUSION)

assign Station-to- 1 At Action = , enter 101.

To Station Messaging (MSG WAIT) [AG] (This is a two-station feature. )

Action = , enter 101.

Data = , enter 4.

2 At

Data = , enter 5.

2 At 3 You see the prompt, 4 At Data = , enter the PDC of the other station. 5 You see the prompt, 6 At Data = , enter the (MSG WAIT) button number at the

other station.

Action = 104.

Action = 102.

Action = 103.

To assign Call Coverage 1 At

Message Waiting (COVER

MSG)

To assign Manual

Signaling (SIGNAL) [AG] (This is a two-station feature.)

Action = , enter 101.

Data = , enter 6. †

2 At

Action = , enter 101.

1 At

Data = , enter 7.

2 At 3 You see the prompt, 4 At Data = , enter the signaled

† This feature cannot be administered on a SLAC.

Action =

102.

station’s PDC.

Administering Button Assignments

10-7

To assign Automatic 1 At Action = , enter 101. Intercom (AUTO ICOM) [AG] (This is a twostation feature. ) 3 You see the prompt,

Data = , enter 8.

2 At

Action = 102.

4 At Data = , enter the called station’s PDC.

To assign a Data button

[AG]

To assign a Call Coverage Group “Receiver” button (COVER-GRP) [AG]

5 You see the prompt,

Action = 103.

6 At Data = , enter the called station’s Automatic Intercom

button number.

Action = , enter 101.

1 At 2 At Data = , enter 9. 3 You see the prompt,

Action = 102.

4 At Data = , enter the DDC of the associated data station.

Action = , enter 101.

1 At

Data = , enter 10. †

2 At 3 You see the prompt,

Action = 102.

4 At Data = , enter a coverage group number (1-32). 5 You see the prompt,

Action = 103.

6 At Data = , enter 1 to enable ringing (strongly

suggested), 0 otherwise.

To assign Send All Calls

(SEND ALL CALLS) [AG]

Action = , enter 101.

1 At

Data = , enter 11. †

2 At 3 You see the prompt,

Data = , enter 1

4 At

0 otherwise.

† This feature is not administrable on a SLAC.

Action = 102.

to enable single ring reminder,

10-8 Administering Button Assignments

To assign Call CoverageIndividual (COVER-IND)

[AG]

1 At

Action = , enter 101.

2 At Data = , enter 12. † 3 You see the prompt,

Action = 102.

4 At Data = , enter the covered station’s PDC.

To assign Direct Station Selection (flexible) (FLEX DSS)

To assign Direct Station

Selection (not flexible)

(DSS) [AG]

5 You see the prompt,

Action = 103.

6 At Data = , enter 1 to enable ringing (strongly

recommended), 0 otherwise.

Note The SLAC cannot be assigned as the covered PDC for individual call coverage.

Action = , enter 101.

1 At

Data = , enter 13.

2 At

Action = , enter 101.

1 At

Data = , enter 14.

2 At 3 You see the prompt,

Action = 102.

4 At Data = , enter the called PDC.

To assign Account Code Entry (ACCT ENTRY)

To assign Repertory Dialing (REP DIAL)

† This feature cannot be administered on a SLAC.

Action = , enter 101.

1 At

Data = , enter 15.

2 At

Action = , enter 101.

1 At

Data = , enter 20.

2 At

Administering Button Assignments

10-9

To assign an AUTO ANS

button

1 At Action = , enter 101.

Data = , enter 21.

2 At

To assign Last Number

Dialed (LAST # DIALED)

Action = , enter 101.

1 At

Data = , enter 35.

2 At

Assigning Attendant-Console-Specific Buttons

Button Default Tables for Multiline Set, Primary Attendant Console, Secondary Console, and DXS Console appear earlier in this chapter. button codes and associated translation items. Most button assignments for the Attendant Console are the same as for multiline terminals (see previous section). Some buttons may only be assigned to the Attendant Console; these are listed below. Note that buttons marked with a † in the default tables (at the beginning of this chapter) cannot be changed.

To assign attendant- 1 From the Main menu prompt, enter 2. console-specific features to buttons

PDC = , enter the attendant console PDC.

2 At

Action = , enter 100.

3 At

Data = , enter the button number.

4 At

To complete a button assignment, find the feature you want to assign from the list below. Enter the button function number after the any, are described. Repeat this procedure (beginning with

Action = 100) for each button you want to assign.

Table 16-3 in Command Reference summarizes

Action = 101 prompt. Additional actions, if

To assign Night Service 1 At

(NIGHT) [AG]

2 At 3 You see the prompt, 4 At Data = , enter the PDC for the Night Service access

10-10 Administering Button Assignments

Action = , enter 101. Data = , enter 17.

Action = 102.

code. The default is 810.

To assign Position Busy (POS BUSY)

Note For a DTAC, this feature can only be administered when

there are two attendant consoles. For a SLAC, this feature can be administered when there are one or two consoles. For a system with only one SLAC, see the procedure for assigning a covering station PDC for the attendant (Action= 87) under

Assign Attendant Options.

1 At Action = , enter 101. 2 At Data = , enter 18.

To assign Attendant Message Waiting (ATT MSG)

1 At Action = , enter 101

2 At Data = , enter 19. †

Assigning Selector (DXS) Console Buttons

See the introduction to Administering Button Assignments for a description of button assignments for the Selector (DXS) Console, defaults, and a brief explanation of the button

functions.

To assign DXS console buttons, begin with this

step

To assign PDC ranges to the DXS console group

select buttons

1 From the Main menu prompt, enter 1.

Port = , enter the DXS console location (CSSPP).

2 At

Note There are seven possible DXS console PDC ranges the attendant can access with group select buttons.

Action = 21

assigns a PDC hundreds group to the first DXS group select button.

Action = 22 does the same for the second group

select button. You assign the additional PDC ranges using the numbers 23 through 27 at

Action = .

At Action = , enter a number, 21-27.

2 At Data = , enter the hundreds group followed by two

periods. The allowable range is from . . (PDCS from 1 through 99) through 99.. (PDCS from 9900 through 9999). The defaults are 2.. through 8.. .

† This feature is only administrable for the DTAC.

Administering Button Assignments

10-11

Administering Direct Group Calling (DGC) Groups

This section tells you how to add DGC groups, assign access codes to DGC groups, and add and remove DGC group members. administer DGC groups:

■ You can assign a maximum of 32 DGC groups; therefore, target values (i.e., your

response to the “DGC =“ prompt) will be a number from 1 through 32.

■ Each group can have a maximum of 10 members

■ A station can be a member of only one DGC group. If you attempt to add to a DGC

group a station already assigned to another DGC group, the system generates a warning message. If you enter c to continue at this point, the system generates another warning,

NO MORE BLOCKS. If you really want to remove the member from its current group and

add it to the new target group, you enter another c. If you do not want to make this change, just press any other key to abort.

■ If a DGC group has no associated delay announcement, it is useful to administer Personal

Line appearances for the trunks assigned to the DGC group. Assign the Personal Line appearances to a voice terminal providing coverage for the group, for example, to a secretary or principal to the group. (Program these line appearances to ring. ) Then, if all stations in the group are busy, incoming DGC calls will ring on these buttons, providing an overload indication.

Keep the following considerations in mind as you

To assign a DGC group

1 From the Main menu prompt, enter 6.

DGC = , enter the DGC group number, from 1 through

2 At

32. Continue with the procedures below to administer the DGC group.

Assign a DGC group Using

Action = 1 , you can determine the access code of an

access code existing DGC group or assign an access code to a new group.

If you assign 0 to an existing group, the group will be removed.

Action = , enter 1.

1 At

Data = , enter the DGC access code, or 0.

2 At

Note When you remove or change a DGC access code, the

display ID is also removed.

Administering Direct Group Calling (DGC) Groups

11-1

To disable DGC queuing

1 At

Action = , enter 2.

Data = , enter 1 for yes or 0 for no. The default is 0.

2 At

To list stations in a DGC group

1 At

2 To continue the list, enter c PDC or DDC is printed.

To add a station to a 1 At

DGC group

To delete member

Display

a DGC group

Support

2 At

1 At

2 At

Action = , enter 11.

Action = , enter 12

Data = , enter the PDC or DDC of the station you’re

adding to the group. The maximum is 10 stations per group.

Action = , enter 13.

Data = , enter the PDC or DDC of the station you’re

deleting.

To assign DGC access code display ID

or remove a 1 At Action = , enter 14.

2 At Data = , enter the DGC access code name (up to 11

characters, enclosed in double quotes), or “” to remove a name.

11-2 Administering Direct Group Calling (DGC) Groups

Administering Automatic Route Selection (ARS)

The procedures in this section show you how to define ARS patterns and lists. If you do not define these patterns and lists, then ARS calls will be routed over the local CO facility. For more information about making ARS choices, see the Reference Manual.

To administer ARS, begin

1 From the Main Menu prompt, enter 11.

with this step

Assign ARS Access Code Note This dial code accesses ARS routing.

Action = , enter 401.

1 At

Data = , enter the ARS access code. The default is 9.

2 At

Assign ARS pattern for

international dialing

Assign emergency

Action = , enter 402.

1 At

Data = , enter the routing pattern to be used for

2 At

international dialing.

The default is 0 (none).

Up to three seven-digit emergency telephone numbers (ETN)

telephone numbers may be assigned. ARS calls to these numbers are routed over

the local CO facility. No restrictions of any kind are enforced.

Action = , enter 601, 602, or 603.

1 At

Data = , enter the ETN.

2 At

Administering Automatic Route Selection (ARS)

12-1

ARS Patterns

The next set of procedures tells you how to assign routing patterns for “A” and “B”

subpatterns. Each subpattern consists of a set of routes and associated Facility Restriction Levels (FRLs) plus DDD overflow authorization with an associated FRL. The information required for subpatterns A and B is similar except that start times and stop times are associated only with A subpatterns.

Note If you change a routing pattern, the associated route FRL does not remain at its previous value, but reverts to 0. Therefore, you need to reenter the FRL of any route you change.

Define Subpattern A

Actions 100, 101, 102, and 110 through 141 define the routing patterns (1 through 8) for the

“A” (prime time) subpatterns.

■ Action 100 defines the pattern number.

■ Action 101 sets the start time for subpattern A.

■ Action 102 sets the stop time for subpattern A.

■ Each pattern, 1 through 8, has its own start and stop times,

The following sequence of Action=/Data= pairs can be administered eight times to establish eight subpatterns (1A through 8A).

To assign a Pattern Number

To assign a start time for

subpattern A

Action = 100 must be entered first.

†

1 At

2 At

1 At

2 At

Action = , enter 100.

Data = , enter a pattern number, 1-8.

Action = , enter 101. †

Data = , enter the start time in the form HOUR,

MINUTES (HHMM).

12-2 Administering Automatic Route Selection (ARS)

To assign a stop time for subpattern A

Action = , enter 102. †

1 At

Data = , enter the stop time in the form HOUR,

2 At

MINUTES (HHMM).

To assign Route 1 for

Subpattern A

To assign Facility

Restriction Level (FRL) for Subpattern A, Route 1:

To assign Route 2 for Subpattern A

To assign an FRL for Subpattern A, Route 2

Action = , enter 110. †

1 At

Data = , enter a Facility Access Code [FAC] or Virtual

2 At

Facility Code [VFC].

Action = , enter 111. †

1 At

Data = , enter an FRL from 0-3.

2 At

Action = , enter 120. †

1 At

Data = , enter an FAC or VFC.

2 At

Action = , enter 121. †

1 At

Data = , enter an FRL, 0-3.

2 At

To assign Route 3 for Subpattern A

To assign an FRL for Subpattern A, Route 3:

Action = 100 must be entered first.

†

1 At 2 At

Action = , enter 130. †

Data = , enter an FAC or VFC.

Action = , enter 131. † Data = , enter an FRL.

Administering Automatic Route Selection (ARS)

12-3

To allow Subpattern A to

overflow to DDD

Action = , enter 140. †

1 At

2 At Data = , enter 1 for yes or 0 for no, The default is

To assign an FRL for DDD overflow:

Action = , enter 141. †

1 At

Data = , enter an FRL, 0-3.

2 At

Define Subpattern B

Actions 200 and 210 through 241 define the routing patterns (1 through 8) for the “B” subpatterns. These patterns are analogous to those assigned in the preceding section.

To enter a Pattern Number

To assign Route 1 for

Subpattern B

To assign an FRL for Subpattern B,

Route 1:

Action =

1 At

Action = , enter 210. ‡

1 At

Data = , enter an FAC or VFC.

2 At

Action = , enter 211. ‡

1 At

Data = , enter an FRL, 0-3.

2 At

enter a Pattern Number, 1-8.

To assign Route 2 for

Subpattern B

Action = 100 must be entered first.

†

Action = 200 must be entered first.

‡

12-4 Administering Automatic Route Selection (ARS)

Action = , enter 220. ‡

1 At

Data = , enter an FAC or VFC.

2 At

To assign an FRL for Subpattern B, Route 2:

Action = , enter 221. †

1 At

Data = , enter an FRL, 0-3.

2 At

To assign Route 3 for Subpattern B

To assign an FRL for Subpattern B, Route 3:

To allow Subpattern B to overflow to DDD

To assign an FRL for

DDD overflow:

Action = , enter 230. †

1 At

Data = , enter an FAC or VFC.

2 At

Action = , enter 231. †

1 At

Data = , enter an FRL, 0-3

2 At

Action = , enter 240. †

1 At

Data = , enter 1 for yes or 0 for no. The default is

2 At

Action = , enter 241. †

1 At

Data = , enter an FRL, 0-3.

2 At

Remaining ARS Patterns

Now go back and define ARS patterns 2 through 8 following the above procedures.

Action = 200 must be entered first.

†

Administering Automatic Route Selection (ARS)

12-5

Area Code Routing Table

All North American area codes are assigned to routing pattern 1 by default, except area codes

N00 and N10, which default to 0.

To assign a different routing pattern to an area code [AG]

Action = , enter 300.

1 At

Data = , enter the area code.

2 At 3 You see the prompt, 4 At Data = , enter a routing pattern (1-8), or 0 for no

pattern (CO routing). The default is 1.

Note The Home Area Code routing pattern is assigned by first

administering the Action=30/Data=[Area Code] under Main Menu item 4 (System) and then administering the Action=300 Data=[Home Area Code] and Action=301 Data=[Pattern Number] items.

Home Area Code Exception List

Note There can be as many as four exception lists. The maximum number of entries

for all lists combined is 800. You can have up to eight seven-digit telephone numbers in these Home Area Code (HAC) Exception Lists.

Action = 301.

Enter Home Area Code Exception List Number

Enter ARS Routing 1 At Pattern associated with this HAC exception list.

Action = 500 must be entered first.

†

12-6 Administering Automatic Route Selection (ARS)

Action = , enter 500.

1 At

Data = , enter a list number (1-4).

2 At

Action = , enter 501. ‡

Data = , enter a pattern number (1-8).

2 At

Add Central Office Code to this HAC exception list.

1 At

Action = , enter 512. ‡

2 At Data = , enter a three-digit Central Office Code (NXX).

Remove Central Office Code from this HAC exception list.

Display Central Office Codes on this HAC exception list.

Add a (7-digit) Telephone Number to this HAC

exception list.

Action = , enter 513. ‡

1 At

Data = , enter a three-digit Central Office Code (NXX)

2 At

Action = , enter 511. ‡

1 At

2 Enter c to continue the list.

Note Only eight of these numbers can appear within the four

lists. The wildcard character (•) can be used as the last three digits of these numbers (e.g., NXX-YYY•, NXX-YY••, or NXX-Y•••).

1 At Action = , enter 522. ‡

Data = , enter the telephone number.

2 At

Remove a telephone number from this HAC exception list.

Display telephone numbers on this HAC exception list.

Action = 500 must be entered first.

‡

1 At

2 At

1 At 2 Enter c to continue list.

Action = , enter 523. ‡

Data = , enter a seven-digit telephone number that

matches exactly a telephone number in the list. The wildcard character (•) can be used as the last three digits in these numbers (e.g., NXX-YYY•, NXX-YY••, or NXX-

Y•••).

Action = , enter 521. ‡

Administering Automatic Route Selection (ARS)

12-7

Other Area Codes Exception List

Enter a Pattern Number to handle this Other Area Codes Exception Telephone Number.

Add a number to the Other Area Codes Exception List.

Remove a number from the Other Area Codes Exception List.

1 At

Action = , enter 800.

Data = , enter a pattern number (1-8).

2 At

Action = , enter 822. †

1 At

Data = , enter the first 8 digits of a 10-digit telephone

2 At

number. The wildcard character (•) can be used as the last two digit positions (e. g., NPA-NXX-YY, NPA-NXX-Y•, or NPA-NXX-••).

1 At

Action = , enter 823. †

Data = , enter the telephone number. The wildcard

2 At

character (•) can be used in the last two digit positions.

Display entries in Other Area Codes Exception List.

Action = , enter 821. †

1 At 2 Enter c to continue list.

ARS Digit Translation Tables

This series of action/data pairs specifies digits to be removed from or prefixed to the dialed number prior to sending the number over the selected facility. Each facility (physical or virtual) specified in an ARS routing pattern has its own associated digit

Action = , enter 700.

Enter Facility Access Code or Virtual

Facility Code

Action = 800 must be entered first.

†

1 At

Data = , enter the route (an FAC

2 At

digit translation is being specified.

translation table.

or VFC) for which

12-8 Administering Automatic Route Selection (ARS)

Assign “associated” Area Code.

Action = , enter 701. ‡

1 At

Data = , enter the associated area code.

2 At

How many leading digits should be removed for calls to the associated Area Code?

Specify digits to be prefixed, after deleting digits as specified by

Action 702 above, for calls to the associated Area Code.

How many leading digits should be removed for calls not to the associated Area Code?

Specify digits to be

prefixed, after deleting digits as specified by Action 704 above, for calls not within the associated Area Code.

Action = , enter 702. ‡

1 At

Data = , enter the number of digits (0-10).

2 At

Action = , enter 703. ‡

1 At

Data = , enter the digits to be prefixed (maximum of 5).

2 At

Action = , enter 704. ‡

1 At

Data = , enter the number of digits (0-10).

2 At

Action = , enter 705. ‡

1 At

Data = , enter the digits to be prefixed (maximum of 5).

2 At

Action = 700 must be entered first.

‡

Administering Automatic Route Selection (ARS)

12-9

Administering Tape Save/Restore Operations

If you do not have a digital tape unit, you should skip this chapter.

The procedures described below assume that your digital tape unit is correctly connected and

turned on. See the System 25 Installation and Test Manual for further information. It is also assumed that you will use a high quality audio cassette tape. It is important that you make two backup tapes and that you verify each of those tapes every time you save translations.

Keep the following considerations in mind when performing tape save/restore operations:

■ Be sure connector “3” is assigned to the “Save Restore Tape” capability (see Administering

RS232 Parameters to reassign the connector).

■ Be sure the tape deck is plugged into connector “3” of the cable.

■ To save (Action=1), you must press the PLAY and RECORD buttons.

■ To verify (Action=2) and restore (Action=3), you must press the PLAY button,

Caution Action=3 will interrupt phone service for about five minutes.

Save/Restore

It is most unlikely that your System 25 would encounter a major catastrophe in which all your translations were lost. However, if such an event were to occur, a backup tape would allow you to restore system translations (the most current you have saved) in about five minutes. It takes only a few minutes to make a backup tape. It’s important that you keep at least three tapes of past translations, updating the two oldest tapes during system save procedures. This way, if something goes wrong during a save procedure and both tapes of the current system translations are damaged, you’ll still have a previous version on tape to

use as a backup.

Verify

You should always verify a completed tape save operation. Successful completion of the Verify command assures you that what you have saved on tape matches exactly the translations in your system.

Using the Digital Tape Unit

To insert the cassette and rewind the tape plastic cover over the cassette well pops up.

1 Press the STOP/EJECT button on the tape unit. The

2 Insert the cassette into the cassette well (Side A up) so that

the exposed tape faces the tape unit’s buttons. Press the cassette down until it snaps into place.

3 Close the plastic cover.

Administering Tape Save/Restore Operations

(continued)

13-1

AT&T R1V2 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Implementation Planning Forms

The System Administrator’s Role

Using this Manual

How to Use the System

Logging In to System 25

Correcting Typing Errors

Making Backup Tapes

The System 25 Administration Main Menu

Administration Commands

System Responses

Initializing the System

Default Translations

Initialization Sequence

Administering System-Wide Options

Toll Restriction Options

Call Coverage Options

Pooled Modem Options

Time of Day

Date

Call Accounting Options

Miscellaneous System Options

Expert Mode Prompt

Administration Password

Toll Calls Allowed (TCA) Lists

Floating PDCs (FPDCs)

Virtual Facilities

System Speed Dialing

Administering Trunks

Assigning a Trunk

Removing a Trunk

Assigning Class of Service to DID Trunks

Assigning Class of Service to All Other Trunks

Administering Auxiliary Equipment

External Alerts (Port Type 253)

Paging (Associated with Auxiliary Trunk Port)

Paging (Associated with CO Trunk Port)

DGC Delay Announcement

Directed Night Service Delay Announcement

Music-on-Hold

Pooled Modem

Additional Tone Detector

Dictation

Administering Voice Stations

Adding a Voice Station

Display Support

Removing a Voice Station

Changing a Station Dial Code

Moving a Voice Station

Assigning Class of Service Options

Administering Data Line and STARLAN CP Ports

Adding a Data Station

Display Support

Removing a Data Station

Changing a Data Dial Code

Moving a Data Station

Administering Attendant Equipment

Assign a Switched Loop Attendant Console

Assign a Second Attendant Console

Move an Attendant Console

Change an Attendant PDC

Remove an Attendant Console

Assign a Direct Extension Selector Console(s)

Display Support

Assign Class-of-Service to an Attendant Console

Assign Attendant Options (DTAC and SLAC)

Administering Button Assignments

Assigning Features to Buttons

Default Button Assignments

Button Assignment Tables

Assigning Buttons to Multiline Terminals and Attendant Consoles

Assigning Attendant-Console-Specific Buttons

Assigning Selector (DXS) Console Buttons

Administering Direct Group Calling (DGC) Groups

Administering Automatic Route Selection (ARS)

ARS Patterns