AT&T Partner Plus R1 System Manager Guide

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Lucent Technologies

Bell Labs Innovations

PARTNER™ PIus Communications System

System Manager’s Guide

Lucent Technologies –

formerly the communications

AT&T

systems and technology units of AT&T

999-506-142 Comcode 106431281 Issue 2 October 1990

AT&T 999-506-142

Issue 2 October 1990

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Federal Communications Commission (FCC) Interference Notice

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will have to correct the interference at his or her own expense.

Trademarks

PARTNER is a trademark of AT&T. MLS-6, MLS-12, and MLS-12D are trademarks of AT&T. MAGIC-ON-HOLD is a registered trademark of AT&T. MERLIN is a registered trademark of AT&T.

Warranty

AT&T provides a limited warranty to this product. Refer to “AT&T Limited Warranty and Limitation of Liability” in chapter 9.

Ordering Information

The order number for this book is 999-506-142. To order copies of this document, call 1 800 432-6600 in the U.S. and 1 800 255-1242 in Canada. For more information on how to order this and other PARTNER system reference materials, refer to “Reference Materials” in the Introduction. For information on ordering replacement parts, accessories, and other compatible equipment, refer to appendix B, “Product Ordering Information. ”

Plus

Support Telephone Numbers

AT&T provides several toll-free customer helplines 24 hours a day. In the U.S., call the Helpline at 1 800 628-2888 if you need assistance when installing, programming, or using your system. In Canada, call one of the following Technical Assistance Centers for service or technical assistance:

Eastern Canada and Ottawa: Ontario: Central and Western Canada 1 800 663-9817

Intellectual property related to this product and registered to AT&T Corporation has been

transferred to Lucent Technologies Incorporated. Any references within this text to American Telephone and Telegraph Corporation or AT&T should

be interpreted as references to Lucent Technologies Incorporated. The exception is cross references to books published prior to December 31, 1996, which retain their original AT&T titles.

Lucent Technologies delivers a wide range of public and private networks, communication systems and software, consumer and business telephone systems, and microelectronic components. The world-renowned Bell Laboratories is the research and development arm for the company.

– formed as a result of AT&T’s planned restructuring – designs, builds, and

1 800 363-1882 1 800 387-4268

Contents

About This Guide

Overview

■

The System Manager’s Role

■

Features and Capabilities

■

System Components

■

Optional Equipment

Basic Call Handling with PARTNER Phones

■

PARTNER Phone Controls

■

Basic Call Handling

Making an Outside Call

Making an Intercom Call Answering a Call Putting a Call on Hold Transferring a Call Making a Conference Call Joining a Call

User-Programmable Features

1-1 1-2 1-3 1-5

2-1 2-4 2-5 2-6 2-7 2-9 2-10 2-12 2-14

■

Dial Code Features

■

Quick Dialing Features

System Features

■

System Speed Dialing

■

Dialing Restrictions and Permissions

■

Night Service

■

Pickup Group

■

Calling Group

■

Loudspeaker Paging

■

Hotline

■

Using the Password

3-2 3-6

4-1 4-2 4-4 4-6 4-7 4-8 4-8 4-9

Changing System Settings

■

Changing the System Clock

■

Adding an Outside Line

■

Adding an Extension

■

Adding or Removing Telephone Numbers

■

Adding or Removing Allowed Numbers

■

Adding or Changing Emergency Numbers

■

Changing the Password

■

Connecting the System to a PBX or Centrex

5-1 5-1 5-2 5-3 5-3 5-3 5-4 5-4

Using Standard Telephones

■

Basic Call Handling

Making an Outside Call Making an Intercom Call Answering a Call

Putting a Call on Hold Transferring a Call Making a Conference Call Speed Dialing

■

Using Dial Code Features

■

Using a Combination Extension

Using Optional Equipment

■

Fax Machines

■

Answering Machines

■ Modems

■

Credit Card Scanners

6-3 6-3 6-3 6-3 6-4 6-4 6-5 6-5 6-6 6-7

7-2 7-10 7-15 7-17

Troubleshooting

■

When You Have a Problem

■

In Case of Power Failure

Maintenance and Customer Support

■

Maintenance

■

Customer Support

Warranty and Post-Warranty Repair AT&T Limited Warranty and Limitation of Liability

8-1 8-15

9-1

9-2 9-2

9-3

User Forms

Product Ordering Information

Index

About This Guide

How to Use This Guide

Product Safety Labels

The PARTNER™ Plus System Manager’s Guide is a non-technical reference that provides instructions for using the PARTNER Plus Communications System. It explains what the PARTNER Plus system can do, and how to get the most out of its many features and capabilities.

This guide assumes that your system has already been installed and programmed, as described in the Installation and Programming Guide.

■

If you area new user, read chapter 1 through chapter 5 to familiarize

yourself with the system’s abilities and basic functions.

■

Once you are experienced with the PARTNER Plus system, use the Table of

Contents or Index to locate the information you need.

Reference Materials

This book contains product safety labels, identified by a . A

CAUTION

label indicates the presence of a hazard that will or can cause property damage

or minor personal injury if the hazard is not avoided.

The following materials are available to help you install, program, and use the PARTNER Plus system (the order numbers are in parentheses):

■

System Planner provides the forms needed to plan and record how your system and telephones are to be programmed. If you need a System Planner, contact your AT&T customer service representative or authorized dealer.

■

Installation and Programming Guide (999-506-141) provides instructions for

installing the hardware and programming the system.

■

System Manager’s Guide, (999-506-142) provides instructions for using the

system and its many features.

■

Quick Reference for Users with MLS-Model Telephones (999-506-145,

package of 6) contain basic instructions for using MLS phones with the PARTNER Plus system.

To order additional reference materials (except the System Planner), call the AT&T Customer information Center:

In the U.S.: 1 800 432-6600 In Canada: 1 800 255-1242

About This Guide i

How to Comment on This Guide

A feedback form is located at the end of this guide, after the appendices. If the feedback form is missing, send your comments and recommendations for changes to:

A. Sherwood AT&T General Business Systems 99 Jefferson Road (Room 2B-63) Parsippany, NJ 07054 Fax: 201 887-6898

ii About This Guide

Overview

1-i

The System Manager’s Role

This guide is the system manager’s reference. Wherever a PARTNER Plus Communications System is installed, there is usually one person who becomes responsible for its overall operation and for providing the rest of the staff with help and instruction. We refer to this person as the system manager, who is typically a company’s telecommunications manager or receptionist, but could be any employee who is designated as the “resident expert” in the operation of the PARTNER Plus system.

This guide will help you, the system manager, do the following:

■

Train Co-Workers.

trained in basic call handling, programming a telephone with the proper features, and using those features effectively. In short, the system manager helps the staff get the most out of their telephones. To help with this task, give each telephone user a Quick Reference Card, and filled-in copies of the “Speed Dial Numbers” form and the “Extension Programming Information” form, both found in appendix A. If anyone on your system uses a standard rotary or touch-tone phone, they should also get a copy of chapter 6, “Using Standard Telephones.”

■

Change the System.

accommodate expanding needs. This guide will help you accomplish whatever system changes you need to make, whether they be reprogramming or adding equipment and lines.

The system manager makes sure that co-workers are

The PARTNER Plus system changes easily to

■

Solve Problems.

If the system should malfunction, you may be able to solve the problem by following the steps provided in chapter 8, “Troubleshooting.”

This chapter can also help you with problems co-workers

may have using their telephones.

Overview 1-1

Features and Capabilities

The PARTNER Plus system is a digital telephone system that can connect as many as 8 telephone lines with up to 24 extensions. It is sophisticated and powerful, yet it is easy to use and can readily change to accommodate your growing needs.

■

Display-assisted programming

yourself when you need to.

■

Direct connection of standard telecommunications devices

do not have to buy extra lines or expensive adapters to connect devices such as standard touch-tone and rotary telephones, answering machines, and fax machines to the PARTNER Plus system.

■

Fax Management feature

phones and transfer calls to them with a single touch.

■

Dialing restriction features

phone bills down by restricting the kinds of calls your users can make, including long-distance calls and calls to 900 number “chat lines.”

■

Programmable telephone buttons

handling features such as Last Number Redial, Do Not Disturb, Auto Dialing, and Privacy.

makes it easy to reconfigure the system

means you

lets users monitor fax machines from their tele-

allow you to control telephone activity and keep

give quick and convenient use of call

■

Quick DiaIing

allows users to dial frequently called numbers by dialing a

short code or pressing a single button.

■

Group features

allow users to call or page a group of phones simultaneously

and to automatically pick up calls ringing at a group of extensions.

■

Night Service

prevents unauthorized use of telephones after normal busi-

ness hours while allowing incoming calls to be answered.

■

Hotline feature

lets you create a special hotline telephone that automatically

calls a predetermined extension when someone lifts the handset.

■

Doorphone feature

lets you screen visitors from your phone without having

to walk to and from a normally locked door.

■

Direct connection of a loudspeaker paging system and an audio source for Music On Hold*

means you do not have to buy special adapters or addi-

tional phone lines to connect loudspeakers or an audio source.

■

Interchangeable system components

make the PARTNER Plus system

easy to install, maintain, and upgrade.

* If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a license

from a third party such as ASCAP or BMI. Or, you can purchase a MAGIC-ON-HOLD® system from AT&T that does not require you to obtain such a license.

1-2 Overview

System Components

“MLS” stands for Multi-Line Series telephones, so designated because they can handle more than one outside line.

Figure 1-1 on the next page shows a basic PARTNER Plus system. A brief description of each component follows.

■

Control Unit.

The control unit is the heart of the PARTNER Plus system. It consists of a backplane, cover, a processor module, and one to four 206 modules.

■

206 Module.

Each 206 module has jacks to connect a maximum of 2 outside telephone lines and 6 extensions. Other telecommunications devices (fax machines, answering machines, modems, etc.) can also be connected. Each 206 module has a power indicator, a green light that shows that the system is turned on.

■

Processor Module.

The processor module provides the intelligence that controls most of the system’s features. It also has an RCA jack for a music-on-hold audio source and a jack for a loudspeaker paging system.

■

AT&TMLS-12D™ Telephone.

This phone has 12 buttons with lights, which include eight buttons for outside lines or programmable features, two intercom buttons, two lighted programmable buttons, and six additional programmable buttons without lights. it has a built-in speaker and microphone, and a display that shows the date, time, the number dialed, programming messages when in the program mode, and the amount of time elapsed during a call. In order to program the system, you must install an MLS-12D phone at extension 10. Throughout this guide, the AT&T MLS-12D telephone is referred to as the PARTNER display phone.

■

AT&T MLS-12™ Telephone.

This telephone is identical to the MLS-12D telephone except that it has no display. Throughout this guide, the AT&T MLS12 telephone is referred to as the PARTNER 12-button phone.

■

AT&T MLS-6™ Telephone.

This telephone has six buttons with lights, which include four buttons for outside lines or programmable features, and two intercom buttons. It also has a built-in speaker. Throughout this guide, the

AT&T MLS-6 telephone is referred to as the PARTNER 6-button phone.

Overview 1-3

PARTNER Display Phone

(MLS-12D)

Control Unit

206 modules

Outside line jacks

PARTNER 12-Button Phone

(MLS-12)

PARTNER 6-Button Phone

(MLS-6)

Circuit Breakers

Processor

module

Paging jack

Power indicators

Extension jacks

RCA Music-on-Hold

jack

Inside the Control Unit

Figure 1-1 Basic PARTNER Plus System

1-4 Overview

206 modules

Optional Equipment

The PARTNER Plus system works with many telecommunications devices, not only PARTNER telephones. You can connect these other devices without having to invest in more lines, expensive adapters, or circuit cards.

Industry Standard Devices

Many types of industry-standard telecommunications devices will work with your PARTNER Plus system. They include:

■

Touch-tone and rotary telephones

■

Cordless telephones

■

Fax machines

■

Answering machines

■

Modems

■

Credit card verification terminals

Limitations

Connecting and Using

Standard Devices

You can connect the above devices to your system regardless of the manufacturer. However, the following limitations apply:

■

It must be a single-line device.

■

It must be industry standard. That is, it cannot be made specifically for use on a particular telephone system. (For example, you cannot connect an AT&T MERLIN® phone because it is specifically designed for use on a MERLIN system.)

■

The device’s Ringer Equivalence Number (REN) cannot be greater than 2. For more information on RENs, refer to the section “Hardware” of chapter 1 in the Installation and Programming Guide.

You can connect the standard device so that it is on an extension by itself, or it

can share an extension with another piece of equipment (either another standard device or a PARTNER phone). T

connect two devices on one extension,

you will need an inexpensive AT&T 267F2 bridging adapter, two of which are

provided free with each 206 module. In addition, the total RENs for both devices must not exceed 2. See the Installation and Programming Guide (figure

2-3) for installation instructions.

For information on using standard devices with your PARTNER Plus system, see

chapter 6 and chapter 7 in this guide.

Overview 1-5

Other Devices

can also connect other devices to your system, but only specific models are

compatible with the PARTNER Plus system. These devices include:

■

Loudspeaker paging systems

■

Doorphones

■

Headsets

■

Extra alerts (such as chimes or loud bells)

Connecting and Using Other Devices

Ordering Information

For instructions on connecting these devices to your system, see chapter 2 in

the Installation and Programming Guide.

For information on how to use your loudspeaker paging system with the PARTNER Plus system, see chapter 4 in this guide. For information on using doorphones, headsets, and extra alerts, follow the manufacturer’s instructions.

Optional equipment is available from many AT&T sources. Contact any of the following for sales information and advice on the equipment that would best meet your needs.

AT&T Catalog Sales

1 800 451-2100 AT&T General Business Systems Sales Office 1 800 247-7000 AT&T PhoneCenter Store

1 800 222-3111 AT8tT Authorized Dealer 1 800 247-1212

1-6 Overview

Basic Call Handling

with PARTNER Phones

2-i

PARTNER Phone Controls

Figure 2-1 Shows the buttons and displays on the PARTNER display telephone.

MLS Telephone Controls and Indicators

Display

[MLS-12D only] Shows date and time (when idle) and the number

being dialed. During a call, shows the duration of the call. When in program mode, shows progmnming options.

Dual-Purpose Line/Programmable Buttons

[MLS-6 has 4 buttons instead of 8] When connected to an outside line, press to place

and receive calls. When not connected to an outside line, button can be programmed to store dialing sequences or dial code features. An MLS6 with 4 outside lines has no programmable buttons.

Intercom

Press either button to place an intercorn (inside) call to another extension.

Feature

Press to enter program mode or use dial code features.

Conf (Conference)

Press to add other parties to your call.

Transfer

Press to transfer a call to another extension.

Hold

Press to put a call on hold for later retrieval.

Programmable Buttons (2 with lights)

[MLS-12D and MLS-12 only] Can be programmed with dial code features or

dialing sequences, according 10 needs of user.

Spkr (Speaker) Button

Tumson Speaker so you can dial or monitor a call without lifting the handset. See in this chapter, "Using the Speaker and Microphone.”

Mic (Microphone) Button

[MLS-12D and MLS-12 only]

Press to talk without lifting the handset. See in this

chapter, "Using the Speaker and Microphone.”

Message Indicator

Indicator lights when someone signals you with the Message Light On feature. See “Dial Code Features” in Chapter 3.

Volume Control Buttons

Press to increase ( ▲ ) or decrease ( ▼ ) the volume of the ringer, speaker, and handset

❑

To adjust ringer volume, while phone is idle and handsets on the phone, press ▲ or

❑

To adjust speaker volume, while on a call press Spkr then press

▲

or ▼ while listening through

▼

Figure 2-1 PARTNER Telephone Controls

❑

To adjust handset volume, while on a call lift

handset and press

Basic Call Handling with PARTNER Telephones

▲

or ▼ while listening.

2-1

Lights

These light patterns apply only for buttons that have lines assigned to them. Lights for unused buttons are always off. Light patterns are different when the phone is in program mode.

There is a green and a red light next to each line button. These lights work in different ways to show calling activity on each line. Green lights indicate activity at your extension; red lights indicate activity at other extensions. The various light patterns are shown below.

■

Steady On

A steady on light signifies a busy line. When the green light is on, your extension is busy on that line. When the red light is on, someone at another extension is busy on that line.

■

Off

(off continuously)

An off light signifies an idle line, or an unused button.

■

Flash

A flash pattern (long off, long on) signifies a ringing call. When the green light flashes, a call is ringing on that line at your extension. When the red light flashes, it means that the line is ringing, but not at your extension.

■

Wink

A wink pattern (long on, short off) signifies a call on hold. When the green light winks, a call is on hold at your extension. When the red light winks, a call is on hold at another extension.

■

Flutter

A flutter pattern (short on, short off) signifies a call on Exclusive Hold (only you can retrieve the call). When the green light flutters, a call is on Exclusive Hold at your extension.

■

Broken Flutter

A broken flutter (short on and off followed by long off) signifies fax trouble when the button is programmed as a Fax Management Button (see “Fax Management Button” in chapter 7).

■

Alternate Red/Green Flash

An alternating red and green flash (red on, green on, red on, green on) appears on both extensions on a joined call. It also appears on an extension

connected in a conference call.

These light pattern definitions are used throughout this guide.

2-2

Basic Call Handling with PARTNER Telephones

Using the Speaker and Microphone

Every PARTNER telephone has a speaker, which you can turn on by pressing

[Spkr]

. The PARTNER display phone and the PARTNER 12-button telephone

also have a microphone, which you can turn on by pressing green light next to the button is on, the speaker or microphone is on.

On PARTNER phones that have a speaker and a microphone, you can make and answer calls without lifting the handset by turning both the speaker and the microphone on. When you turn on the speaker, you will hear a dial tone. Turning the speaker on and off is the same as lifting and replacing the handset.

On PARTNER phones that have a speaker only, you can turn on the speaker to get a dial tone, dial the call, and hear the call ringing. When the other party

answers, you must lift the handset to talk. You can switch from the handset to the speaker and microphone by pressing

[Spkr]

and

[Mic]

and hanging up the handset. To go from the speaker and micro-

phone to the handset, lift the handset.

[Mic]

. When the

Hands-Free Answer

on Intercom (HFAI)

This feature allows you to automatically answer a voice-signaled intercom call. If you leave the microphone on all the time, you can respond to a voice-signaled intercom call without lifting the handset. The incoming voice-signaled intercom call will automatically turn on your speaker. This is called Hands-Free Answer on Intercom. If the microphone is on and an outside call comes in, press

[Spkr]

to answer the call.

Basic Call Handling with PARTNER Telephones

2-3

Basic Call Handling

As soon as your system is installed and programmed, you can make and handle

basic calls as described in this section. Basic call handling involves using the

buttons on the PARTNER phone that are permanently labeled, such as

[Conf]

[Transfer]

and

[Intercom]

[Hold]

For instructions on how to handle calls using standard rotary and touch-tone phones, see chapter 6.

Using the Handset or the Speaker

A Word About Dial Tones

The procedures in this section direct you to use the handset to make and answer calls. However, if you prefer to dial and conduct calls without lifting the handset, you can use the speaker and the microphone instead. If you have a PARTNER display phone or a PARTNER 12-button telephone, leave the microphone on all the time. When you want to make or answer a call (or when the instructions direct you to “Lift the handset,”) simply press

[Spkr]

. If you receive a voice-signaled intercom call while your microphone is on, you will hear the caller’s voice and be able to respond without lifting the handset or turning the speaker on. For more detail on speakerphone operation, see “Using the Speaker and Microphone” in this chapter.

You will encounter two different dial tones when making calls with the PARTNER

Plus system.

■

Outside dial tone.

Generated by your local phone company, indicates that

you are connected with an outside line.

■

Intercom dial tone.

Generated by the PARTNER Plus system, indicates that you are connected with an inside line. Used to make inside, or intercom, calls.

To hear the difference between the two types of dial tones, press a line button. The dial tone you hear is an outside line dial tone. To hear an intercom dial tone, press either

[Intercom]

button.

2-4

Basic Call Handling with PARTNER Telephones

Making an Outside Call

To make an outside call:

If you lift the handset before pressing a line button, you will be automatically connected to the first idle line. The sequence of

idle lines to which you are connected is determined by the Automatic Line Selection procedure. See chapter 4 in the

Installation and Programming Guide.

If an outside line you want to use is busy (steady red light), you can reserve it so

that when the line becomes free you can make your call on it. Simply press the

busy line button without lifting the handset or touching the

the line is free, your phone will beep. Then lift the handset and dial the number. This Line Reserve feature is useful when you have to share a line—such as a

WATS Iine—with coworkers.

If more than one person reserves a line, each phone on which the line is reserved beeps when the line is free. The first person to pick up the phone is

connected to the reserved line; all other reservations for the line are canceled.

Feature Hints

1. Press any idle line button. (An idle line button is one that is unlit.)

The light next to the line button is steady green.

2. Lift the handset.

3. Dial the number.

On a PARTNER display telephone, the dialed number appears on the display and the call timer begins.

[Spkr]

button. When

■

System Speed Dial.

Allows you to store up to 60 outside numbers that all

system users can dial with a few button presses. See chapter 4.

■

Personal Speed Dial.

Allows each user to store up to 20 outside numbers

that can be dialed with a few button presses. See “Quick Dialing” in chapter

■

Auto Dial.

Allows each user to dial a number with a single touch by storing

the number on a button. See “Quick Dialing” in chapter 3.

■

Last Number Redial.

All users can redial the last dialed number by pressing a few buttons. Or, by programming Last Number Redial on a button, you can redial a number by pressing the button. See “Dial Code Features” in

chapter 3.

■

Line Assignment.

You can create private lines (such as a “boss’s line”), or

regulate outgoing calls by assigning specific lines to specific telephones.

See chapter 3 in the Installation and Programming Guide.

■

Outgoing Call Restriction.

You can reduce your phone bills by preventing callers from making specific kinds of outside calls. See “Call Restrictions and Permissions” in chapter 4.

Basic Call Handling with PARTNER Telephones

2-5

Making an Intercom Call

An intercom call, or inside call, is a call between two extensions in the PARTNER Plus system. nal the extension you are calling: by ringing or by voice. A ringing intercom call causes the called telephone to ring, whereas a voice-signaled call causes the

caller’s voice to be heard on the called telephone’s speaker.

To make a ringing intercom call:

1. Lift the handset.

When you make an intercom call, there are two ways you can sig-

You can only voice-signal a

PARTNER phone.

2. Press an idle

You hear the intercom dial tone, and the light next to the Intercom button is green

steady.

[Intercom]

button.

3. Dial the 2-digit extension number.

To make a voice-signaled intercom call:

1. Lift the handset.

2. Press an idle

You hear the intercom dial tone, and the light next to the Intercom button is green

steady.

3. Press

busy, it will ring instead.

[ ✲ ]

Your voice is heard on the other extension’s speaker. If the other extension is

[Intercom]

button.

and the 2-digit extension number. Speak into the handset.

Feature Hints

■

Auto Dial.

by storing the number on a button. See “Quick Dial” in chapter 3.

■

Calling Group.

once. For example, if you need to talk to anyone in the sales group, you can call all the phones in the group at the same time. See chapter 4.

Allows each user to dial an intercom number with a single touch

Anyone can ring or voice-signal a group of extensions at

■

Hotline.

lifts the receiver at a Hotline telephone, an intercom call is automatically made to another specified extension. See chapter 4.

■

Loudspeaker Paging.

large area if you have a paging system connected to your PARTNER Plus

system. See chapter 4.

2-6

Basic Call Handling with PARTNER Telephones

You can set up a standard telephone as a Hotline. When anyone

This allows you to broadcast an announcement over a

Answering a Call

If a call comes in on a line that

has been programmed for

“delayed ring” or “no ring, ” or if the Do Not Disturb feature is turned on, the call will appear as

a flashing red light, but will not audibly ring. To answer the call, press the line button and lift the handset.

To answer a call:

When the telephone is ringing. . .

1. Lift the handset.

You are connected to the incoming call. If more than one line is ringing, you are

connected to the line that has been ringing longest.

If the call is an intercom call and you have a PARTNER display phone, the caller’s extension number will briefly appear on your display.

To answer a call ringing on a specific line (when more than one line is ring-

ing):

1. Press the line button for the line you want to answer.

2. Lift the handset.

You are connected to the incoming call.

The procedure below describes how to answer a call ringing at another extension. Note that the call ringing at the other extension can be any type of call,

including a transferred call, or an intercom call. It can even be a call on a line

not assigned to your extension.

To answer a call ringing at another extension:

Ringing Patterns

A transferred call will ring like an

intercom call (ring BEEP) until the

person transferring the call hangs

up, at which time the call will ring

like a transferred call (ring BEEP

BEEP).

1. Lift the handset.

2. Press

3. Dial

[Intercom]

[6]

plus the 2-digit number of the extension that is ringing.

You are connected to the incoming call.

You can tell what kind of call you are receiving by the way your telephone rings.

■

A single ring (ring. . . ring. . . ring. . .) signifies an outside call.

■

A ring and a beep (ring BEEP. . . ring BEEP. . . ring BEEP . . .) signifies an

intercom call.

■

A ring and two beeps (ring BEEP BEEP. . . ring BEEP BEEP. . .

ring BEEP BEEP. .

.) signifies either a transferred call, or a transferred call

that was not answered and is ringing back.

Standard rotary and touch-tone phones ring differently. See chapter 6.

Basic Call Handling with PARTNER Telephones

2-7

Feature Hints

■

Do Not Disturb.

telephone calls, you can stop calls from ringing at your extension. See “Dial Code Features” in chapter 3.

■

Abbreviated Ringing.

while you are on another call. See chapter 3 in the Installation and Programming Guide.

■

Pickup Group.

group of phones, or if people in a group have to answer each other’s phones, a call ringing at any extension can be answered from any other extension by dialing a code. This feature is useful when calls often ring at unattended telephones. See chapter 4.

■

Line Ringing Options.

no ring at all. For example, if a boss and a secretary share the same line and the boss wants the secretary to answer the line first, the boss’s phone is set to delayed ring. When the secretary is not there to answer a call, the call will eventually ring at the boss’s phone. See chapter 4 in the Installation and

Programming Guide.

■

Night Service.

business hours while changing which phones ring on incoming calls. See chapter 4.

When you need quiet or do not want to be interrupted by

You can program an extension to only ring once

If one person is responsible for answering calls to a certain

You can program a phone to have a delayed ring or

You can prevent unauthorized use of phones after regular

2-8

Basic Call Handling with PARTNER Telephones

Putting a Call on Hold

There are two types of hold: Hold and Exclusive Hold. Any extension can retrieve a call on Hold as long as it has access to the line on which it is held. A call on Exclusive Hold can only be retrieved at the telephone at which it is held. You can put both outside calls and intercom calls on Hold. Note, however, that a held intercom call is always on Exclusive Hold.

To put an outside or intercom call on Hold:

1. Press

[Hold]

The light next to the line button winks green.

To put an outside call on Exclusive Hold:

1. Press

The light next to the line button flutters green.

[Feature] [0] [2]

To retrieve a call from either type of hold:

1. Press the line button on which the call is held. (For a call on Exclusive Hold, you must beat your own phone.)

The light next to the line button changes from winking or fluttering to steady

green.

Notes

■

A user is free to make and receive other calls while a call is on hold.

■

If a call is left on hold for longer than one minute, the extension at which the

call is held generates a short Hold Reminder Tone. The reminder tone is sounded once every minute until the held call is retrieved, or until the caller hangs up.

■

Only one party on an intercom call can put the call on hold. If both parties

try to put the call on Hold, the call will be disconnected.

Feature Hints

■

Exclusive Hold Button.

gram a button to do it with a single touch. See “Dial Code Features” in chapter 3.

■

Music On Hold.

You can provide music or news to outside callers on hold. See chapter 2 in the Installation and Programming Guide for instructions on how to connect a stereo or other audio source.

If you put calls on Exclusive Hold frequently, pro-

Basic Call Handling with PARTNER Telephones

2-9

Transferring a Call

To transfer a call means to pass the call from one extension to another. You can transfer both outside calls and intercom calls.

A transferred call will ring like an intercom call (ring BEEP) until the person transferring the call hangs up, at which time the call will ring like a transferred call (ring BEEP

BEEP).

You can only announce a call through the speaker of a PARTNER phone. If it is busy, or if it is a standard phone, it will ring instead.

There are three ways to transfer a call:

■

You can announce the call when it is picked up.

■

You can announce the call through the speaker.

■

You can transfer the call with no announcement.

To transfer a call with an announcement over the handset:

1. While active on a call, press

You hear the intercom dial tone. The call is put on Hold and its associated light

winks green.

[Transfer]

2. Dial the 2-digit number of the extension to which you want the call transferred.

3. When someone answers, announce the call. If the call is accepted, hang up. If no one answers or the call is refused, press the held line button next to the winking light and you are reconnected with the caller.

To transfer a call with announcement over speaker:

1. While active on a call, press

You hear the intercom dial tone. The call is put on Hold and its associated light

winks green.

2. Dial

[ ✳ ]

plus the 2-digit number of the extension to which you want the call

[Transfer]

transferred.

3. Announce the call.

The other party’s speaker is automatically turned on, and your voice is heard on it.

The other party can pick up the call by pressing [Mic]

4. If you hang up and the party does not pickup the call, the call will ring back at your phone. Press the held line button next to the winking light (or press the lit

2-10

Basic Call Handling with PARTNER Telephones

[Intercom]

or lifting the handset.

button), and you are reconnected with the caller.

To transfer a call with no announcement:

1. While active on a call, press [Transfer] .

You hear the intercom dial tone. The call is put on Hold.

2. Dial the 2-digit number of the extension to which you want the call transferred.

3. Hang up.

If no one answers, the call will ring back at your extension.

Feature Hints

Another way to transfer an out-

side call is to put it on Hold, and then have another user pick the

call up at another extension by pressing the line button (they see it as winking red) of the held call.

■

One Touch Transfer.

If you program an intercom number onto a button, you can transfer calls to that extension simply by pressing the button. See “Quick Dialing Features” in chapter 3.

Notes

■

You cannot transfer calls to the Calling Group (see page 4-7).

■

When you transfer a call to another extension from a PARTNER display

phone, the extension number you transfer the call to briefly appears on the display. If that extension does not pickup within a certain number of rings,

the call will ring back at your phone with the transfer ring pattern, and the extension number will again briefly appear on the display.

Your system is set at the factory to return a transferred call after it rings four times. You can change this number if you need to. See “Transfer Return Rings” in the Installation and Programming Guide, chapter 3.

Basic Call Handling with PARTNER Telephones

2-11

Making a Conference Call

A conference call connects up to five parties (including the conference originator) in a single call. You can connect both outside calls and intercom calls in a conference call; however, the call cannot include more than two outside parties.

During the conference call, any inside party can exit the call at any time simply

by hanging up. However, if an outside party hangs up during a conference call, the callers that remain on the conference will hear a dial tone. A PARTNER Plus system feature called Conference Drop removes the last added outside party from a conference call. Therefore, when setting up a conference call, plan carefully. If you have two outside parties on a conference call, and you think that one of those parties may exit the call before the other, add that party last so that you can remove it using Conference Drop while maintaining the connection with

the other parties. The conference originator can put his or her end of the call on Hold during the

conference. Other parties can continue to talk while the call originator is on

Hold. Other inside parties cannot put their extensions on Hold. When the

conference originator hangs up, the conference is disconnected.

To setup a conference call:

Set up the call to the first party. (Y from Hold, or answer an incoming call.)

You are connected with the first party.

can call the party, or pick up the call

If you are adding an intercom extension to a call, you must wait until the party answers before

you press

[Cont] to add the party.

Press

Set up the call to the second party.

Press

You can now speak with the first and second parties.

Return to step 2 to add one or two more parties.

[Conf]

The first party is now on Hold.

You are connected with the second party.

[Conf]

again.

To drop the last added outside call from a conference call:

1. Press

The outside call is dropped.

[Feature] [0] [6]

Notes

■

You can use System Speed Dial, Personal Speed Dial, or Auto Dial numbers to add calls to the conference.

■

You should not add a busy or ringing outside call to a conference; if you do, all callers will hear the busy or ringing signal. If you hear a busy signal or the

2-12

Basic Call Handling with PARTNER Telephones

party does not answer, reconnect with the held party by pressing the line button.

■

You cannot transfer a conference call.

You cannot join a conference call. That is, the conference initiator must add

■

each party to the conference.

■

You cannot add outside calls to a conference call if your system is pro-

grammed for Outside Conference Denial. See chapter 3 in the Installation

and Programming Guide.

Feature Hints

■

Conference Drop.

gram the Conference Drop feature onto a button. See “Dial Code Features” in chapter 3.

■

Quick Dialing.

the conference call. See chapter 3.

If you make conference calls frequently, you can pro-

You can use Speed Dialing or Auto Dialing to add parties to

Basic Call Handling with PARTNER Telephones 2-13

Joining a Call

One extension can connect itself to an outside call at another extension by joining. For example, if John is on an outside call and wants you to participate in

that call, you can join in by pressing the line button of the line on which the call

is being conducted. You cannot join an intercom call, and you can only join a call on a line that is assigned to your extension.

To join a call:

A steady red light at a line button indicates a call in progress. . .

1. Press the line button.

2. Lift the handset to speak.

The red and green lights alternately flash. You are now joined with the call.

Notes

■

You can tell when someone has joined your call when the steady green light

next to the line button changes to an alternately flashing red and green light.

■

Do not confuse joining with conferencing. In joining, you add yourself to a

call in progress in the same way you would on a home telephone by picking

up an extension. In conferencing, the call originator calls you in the process

of setting up the call.

■

You cannot put a joined call on hold.

■

If you call an outside line, up to three PARTNER extensions can join you on

the call (for a total of one outside caller and four inside parties).

Feature Hints

■

Privacy.

from joining a call on your telephone. Any user can program Privacy onto a button so that it can be turned on and off as needed. See “Dial Code Features” in chapter 3.

■

Automatic Privacy.

specific extension. This is typically used for answering machines, fax

machines, modems, and credit card verification terminals, because trying to join one of these devices could interfere with its operation. See chapter 3 in the Installation and Programming Guide.

Can be turned on and off as needed to prevent other extensions

Prevents other extensions from joining calls on a

2-14

Basic Call Handling with PARTNER Telephones

User-Programmable Features

3-i

The user-programmable features described in this chapter are those features that anyone on the PARTNER Plus system can use at his or her telephone. User-programmable features are divided into two groups:

■

Dial Code Features.

Used to handle calls more quickly and efficiently, to

customize a PARTNER phone for an individual user’s needs, or to activate

certain capabilities of the PARTNER Plus system.

■

Quick Dialing Features.

Spare you from constantly having to look up long telephone numbers by allowing you to dial those numbers with three button presses or fewer.

User-Programmable Features

3-1

Dial Code Features

Two dial code features, Do Not Disturb and Privacy, must be programmed onto a button with a light.

There are 10 dial code features. Table 3-1 lists each dial code feature, what the feature does, and how to use it.

If there are certain dial code features that someone uses often, he or she can program those features onto a programmable button. This allows the feature to be activated or turned on and off with a single touch. All dial code features can be programmed onto a button. Since there are more features than buttons, each person should decide which features are most useful to him or her before assigning them to a button.

Immediately following table 3-1 are instructions on how to program a dial code

feature onto a button.

3-2

User-Programmable Features

Table 3-1 Dial Code Features

Feature

Do Not Disturb

Exclusive Hold

Recall

What It Does

Prevents your phone from ringing. Outside callers hear ringing; intercom callers hear a busy signal. If you

transfer a call and it is

not answered and returns to you, your phone will ring even if Do Not Disturb is on.

Prevents any other extension from picking up a call you put on hold.

Gives you a dial tone without having to press the switchhook. (Many PBX/Centrex features

often require a Recall

operation in order to work. ) Recall will disconnect an intercom call.

How to Use It

This feature must be programmed onto a but-

ton with a light. (See

instructions in this chapter.) Use button like a switch—when the light is on, Do Not Dis-

turb is on.

Press

[Feature] [0] [2]

, or the programmed button, to hold call. Retrieve the

call by pressing the line button on which the call is held.

Press

[Feature] [0] [3]

the programmed button.

Dial Code

Save Number Redial

Last Number Redial

Saves the most recently

dialed outside number

(maximum 20 digits per phone number). After it is saved, the number can be redialed any time until

you save a different

number. Allows you to make calls before redialing a number.

Redials the last outside number dialed (maximum 20 digits per phone number). Good

for redialing a busy

number.

To save a number into memory: before hanging upon the outside call, press

[Feature] [0] [4] or the

programmed button. To redial the saved number: lift the handset, then press

[Feature] [0] [4]

, or

the programmed button.

Lift the handset and press

[Feature] [0] [5]

, or press the programmed button.

User-Programmable Features

3-3

Table 3-1 Dial Code Features (cont.)

Feature

Conference Drop

What It Does

Drops the last added

outside party from a

conference call without disconnecting the other parties.

How to Use It

Press [Feature] [0] [6] or the programmed but-

ton.

Dial Code

Privacy

Touch-Tone Enable

Message Light On

Prevents other extensions who share lines

This feature must be

programmed onto a with you from joining a button with a light. call on your phone. (If Automatic Privacy—a system programming

Use the button like a

switch; when the light

is on, Privacy is on. procedure—is pro grammed for an extension, using Privacy will override it.)

Sends touch-tone signals over the line. Good for services that require touch-tone digits, such as tele-

Press

the programmed button, at the point in the call when you need touch-tone signals.

[Feature] [0] [8]

phone banking, pag- Touch-Tone Enable ing, and automatic

stays on for the rest of

answering. the call.

Turns on the Message

light on another PARTNER phone.

Although anyone can use this feature, it is typically used by a

Press

[Feature] [0] [9]

or the programmed button, then dial the extension number or press an Intercom

Auto Dial button. receptionist to let someone know a message is waiting.

Message Light Off

3-4

User-Programmable Features

Turn off a previously lit

Message light.

Press

[Feature] [1] [0]

or the programmed

button, then dial the

extension number or

press an Intercom

Auto Dial button.

Programming Dial Code Features onto Buttons

Any user can program a dial code feature onto a button at his or her own phone. Or, you can program other users’ telephones for them by working from extension 10. For instructions on how to do this, see chapter 4 in the Installation and

Programming Guide.

Note that a PARTNER 6-button telephone with 4 outside lines assigned to it has no programmable buttons. However, any unused line button on a PARTNER 6button phone can be used as a programmable button. In fact, any unused line button on any PARTNER phone can be used as a programmable button.

To program a dial code feature onto a programmable button on an indivi-

You can also use this procedure

to program a new dial code feature over another one already assigned to a button. Simply enter the new dial code.

dual telephone:

Press [Feature] [0] [0] .

You are in program mode.

Press the button to which you want the dial code feature assigned.

On a PARTNER display phone, the display shows what feature, if any, is currently assigned to that button.

Press

[Feature]

Enter the dial code. (See table 3-1.) For example, to program Last Number Redial, enter

The button is now programmed.

[0] [5]

You cannot remove a dial code

feature from a button on a PARTNER 6-button phone. You must do it by working from extension 10. See chapter 4 in the In-

stallation and Programming Guide.

To program more feature buttons, repeat steps 3 and 4. To exit program

5. mode, press [Feature] [0] [0] , or lift the handset and replace it.

To remove a dial code feature from a programmed button:

1. Press

[Feature] [0] [0]

You are now in program mode.

2. Press the button from which you want the dial code feature removed.

On a PARTNER display phone, the display shows what feature, if any, is currently

assigned to that button.

3. Press

[Mic]

4. To clear another programmed button, return to step 2. To exit program

mode, press

[Feature] [0] [0]

, or lift the handset and replace it.

User-Programmable Features

3-5

Quick Dialing Features

Quick Dialing allows you to dial frequently called numbers by pressing three or fewer buttons. Quick Dialing spares you from memorizing or constantly looking up different telephone numbers. You can also use Quick Dialing to dial such additional numbers as bank account or credit card numbers.

There are three different Quick Dialing features:

■

Each Auto Dial, Personal Speed Dial, or System Speed Dial number can contain up to 20

digits.

Auto Dialing.

grammable button and dial the number by pressing that button. Or, you can

program a user’s telephone from extension 10.

■

Personal Speed Dialing.

20 digits in each telephone’s memory. Each Personal Speed Dial number is assigned a 2-digit code. The number is dialed by pressing 2-digit code. Any user can program Personal Speed Dial numbers at his or

her telephone. Or, you can program a user’s telephone from extension 10.

■

System Speed Dialing.

numbers in the system's memory that any user can dial. Each System Speed Dial number is assigned a 2-digit code. The number is dialed by pressing chapter 4.)

Any user can program numbers onto a telephone’s pro-

Any user can program up to 20 numbers of up to

[Feature]

From extension 10, you can program up to 60

[Feature]

plus the 2-digit code. (System Speed Dialing is covered in

plus the

Auto Dialing

You can program a fax extension number as an Auto Dial number on a PARTNER phone at another extension (the Auto Dial button must have a light). You can then use the Auto Dial number to

quickly transfer calls from that

extension to the fax machine. In addition, the light on that button shows whether the fax machine is in use you transferred to it, or not answering calls. If your AT&T fax machine includes the “Notify” feature, the fax machine can also notify you when a fax has been received.

busy, returning a call

IMPORTANT:

When programming and/or testing emergency numbers (such

as 911 or other emergency services):

1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2. Perform such activities during the off-peak hours, such as early morning or late evening.

Auto Dialing allows any user to dial a number with a single touch. To use the Auto Dial feature, you must first program the number onto a programmable button. You can program both outside numbers and intercom numbers for Auto Dialing.

There are added benefits when you store an intercom number for Auto Dialing. They are:

■

One Touch Transfer.

You can transfer a call to an extension simply by

pressing the Auto Dial button.

■

Intercom Status.

You can monitor the calling activity at another extension by programming the extension onto a button with a light. The light patterns next to the button show the activity at the extension. Table 3-2 shows what

each light pattern means.

3-6

User-Programmable Features

Table 3-2 Light Patterns on Intercom Auto Dial Button

Light Pattern Status

steady red extension is busy or has Do Not Disturb on

green flash green flutter

extension is calling you a call you transferred to another extension is

returning

Since there are more features than there are programmable buttons, you should consider using Auto Dial only for your most frequently dialed numbers, or for the extra capabilities you get from programming an intercom number for Auto Dial.

You can also program an Auto

Dial number onto an extension

while working from extension 10.

See chapter 4 in the Installation

and Programming Guide.

You can also use this procedure to program a new Auto Dial number over another one already assigned to a button. Simply enter the new number.

You cannot remove an Auto Dial number from a button on a PARTNER 6-button phone. You must do it by working from extension 10. See chapter 4 in the In-

stallation and Programming Guide.

To program an Auto Dial number (at any extension):

1. Press

[Feature] [0] [0]

You are now in program mode.

2. Press the programmable button to which you want the number assigned.

3. To program an intercom number, press the left

[Intercom]

button and dial the

extension number. To program an outside number, dial the number. If you want to insert special functions into an outside number or numeric sequence, such as Pause, Stop, Touch-Tone Enable, or Recall, see “Pro gramming Special Functions Into a Telephone Number” in this chapter.

4. To program another button, return to step 2. To leave program mode, press

[Feature] [0] [0]

You are now out of program mode. The Auto Dial number is stored and ready to use.

, or lift the handset and replace it.

To remove an Auto Dial number from a programmable button:

Press

[Feature] [0] [0]

You are now in program mode.

Press the programmable button from which you want the Auto Dial number

removed.

On a PARTNER display telephone, the display shows what number, if any, is

currently assigned to that button.

Press

[Mic]

To clear another programmable button, return to step 2. To exit program mode, press

[Feature] [0] [0]

, or lift the handset and replace it.

User-Programmable Features

3-7

You can dial an Auto Dial number

To dial an Auto Dial number:

while on an outside call. For example, you can do this to dial an account number for an automatic banking service. However, you cannot dial an Auto Dial

number while on an intercom call.

If you want to call on a specific line, press the line button before pressing the

Auto Dial button.

Personal Speed Dialing

Personal Speed Dialing allows anyone to store up to 20 numbers that can be dialed with only three button presses. (This is different from Auto Dialing, which allows you to dial a number with a single button press.) Personal Speed Dial

numbers are stored into memory and assigned a 2-digit code from 80 through

99. To dial the number, press

number. Only outside numbers can be stored for Personal Speed Dialing. Personal Speed Dialing is used for those personal numbers that are dialed fre-

quently, but not frequently enough to be programmed onto a button as an Auto Dial number. The Quick Reference Card has a form on which each user can record Personal Speed Dial numbers.

1. Press the programmable button on which the Auto Dial number is programmed.

A line is automatically selected, the speaker comes on, and the Auto Dial number

dials automatically.

[Feature]

plus the 2-digit code associated with the

You can use this procedure to program a Personal Speed Dial number over another one without first c/earing the old number. Simply enter the new number.

To program a Personal Speed Dial number:

Press [Feature] [0] [0] .

You are now in program mode.

Press

[Feature]

and then press the 2-digit number between 80 and 99 that

you want to assign to the Personal Speed Dial number. Enter the number, up to 20 digits long. (If you want to include special

3. functions into the number, such as Pause, Stop, Touch-Tone Enable, or Recall, see “Programming Special Functions into a Telephone Number” in this chapter.

To program another Personal Speed Dial number, return to step 2. To

leave program mode, press

[Feature] [0] [0]

, or lift the handset and replace

it.

You are now out of program mode. The Personal Speed Dial number is now

stored and ready to use.

3-8

User-Programmable Features

You cannot remove a Personal Speed Dial number while working

from a PARTNER 6-button phone.

You must do it by working from extension 10. See chapter 4 in the Installation and Programming

Guide.

To remove a Personal Speed DiaI number from memory:

1. Press [Feature] [0] [0] .

You are now in program mode.

2. Press

[Feature]

and then press the 2-digit code of the Personal Speed Dial

number you want to remove.

3. Press

[Mic]

4. To remove another number, return to step 2. To leave program mode, press

[Feature] [0] [0]

, or lift the handset and replace it.

You can dial a Personal Speed Dial number while on an outside call. For example, you can do this to dial an account number for

an automatic banking service. However, you cannot dial a Personal Speed Dial number while on an intercom call.

To dial a Personal Speed Dial number:

1. Press

[Feature]

code.

A line is automatically selected, the speaker comes on, and the Personal Speed Dial number dials automatically.

If you want to call on a specific line, press the line button before pressing

[Feature] .

and then press the 2-digit Personal Speed Dial number

Programming Special Functions into a Telephone Number

Table 3-3 (p. 3-10) lists certain actions you can program into any Quick Dial number that give it added capabilities for special situations.

User-Programmable Features

3-9

Table 3-3 Special Dialing Functions

Function Button Pause

[Hold]

Display

Inserts a 1.5-second pause in the dialing sequence to wait for a response, such as a dial tone or computer voice message.

Example:

4.5 seconds, then dial 321 to retrieve messages, enter

[5] [5] [5] [0] [5] [2] [9] [Hold] [Hold] [Hold] [3] [2] [1] .

Description and Example

call an answering machine at 555-0529, wait

Recall

Stop

[Spkr]

[Mic]

Sends a timed switchhook flash needed to alert the system on the other end (such as a PBX or Centrex), and to use some local telephone company custom calling features (such as Call Waiting). Use Recall only as the first entry in a speed dial number.

Example:

To use a favorite Centrex feature, you have to

send a timed switchhook flash and then dial 388. Enter

[Spkr] [3] [8] [8] .

Stops the dialing sequence so the user can enter additional digits, such as a credit card number or password.

Press

Note:

[Feature]

Since PARTNER 6-button phones have no

and the 2-digit speed dial code to continue.

[Mic]

button, the Stop dialing function is not available on those phones.

Example:

Your local bank-by-phone service requires you to enter a password before the account number. To program a marked speed dial number to call the bank at 5557898, include a stop for manually entering the password, and continue with the bank account number (679 556 88), enter [ ✳ ] [5] [5] [5] [7] [8] [9] [8] [Mic] [6] [7] [9] [5] [5] [6]

[8] [8]

. Marking the phone number prevents the account

number from being displayed when users dial it.

Touch-Tone

[Transfer]

Enable

3-10 User-Programmable Features

Sends touch tones over a rotary line to electronic equip-

ment such as answering machines and bank computers.

Example:

Your system is connected to rotary lines but

you want to tail an answering machine at 555-3454 to

retrieve messages. Since the answering machine requires touch tones, enter [5] [5] [5] [3] [4] [5] [4] [Transfer] . All digits pressed during the rest of the call are sent as touch tones.

System Features

4-i

System Speed Dialing

System features affect the operation of the entire system and can be

programmed only at extension 10. These features are normally programmed when the system is installed. However, you may from time to time have need to change, remove, or reinstate them. For complete instructions on system programming procedures, see chapter 3 in the Installation and Programming

Guide.

Do not confuse the System Speed Dial feature with Personal Speed Dial, which allows each user to create an individual list of speed dial numbers.

You can use this procedure to program a System Speed Dial number over another one without first clearing the old number. Simply enter the new number.

Marked System Speed Dial

numbers cannot contain a Recall

character. (See “Programming Special Functions into a Telephone Number” in chapter 3

for more in formation.)

System Speed Dialing allows you to program phone numbers that any user can

dial by pressing only three buttons. System Speed Dial numbers are typically numbers that users may often need to dial, such as suppliers, repair services, customers, or other business associates. You can store up to 60 System Speed Dial numbers of up to 20 digits each. Each System Speed Dial number is assigned a 2-digit code from 20 through 79.

You can designate System Speed Dial numbers to override all call restrictions except those imposed by Line Use Restriction (#302). (See “Call Restrictions and Permissions” in this chapter for more information.) These specially

designated numbers are called Marked System Speed Dial Numbers. Appendix A in this guide provides a form on which to record System Speed Dial

numbers. Please give a photocopy to each user.

To program a System Speed Dial number (from extension 10):

Press [Feature] [0] [0] .

You are now in program mode.

Press

[Feature]

and then dial the 2-digit code (20 through 79) you want

assigned to the System Speed Dial number. Enter the System Speed Dial number (up to 20 digits). If you want the

3. number to override call restrictions, enter a

[ ✳ ]

in front of the number. (If you want to insert special functions into the number, such as Pause, Stop, Touch-Tone Enable, or Recall, see “Programming Special Functions into a Telephone Number” in chapter 3.)

To program another Speed Dial number, return to step 2. To leave program mode, press

You are now out of program mode. The System Speed Dial number is stored and

ready to use.

[Feature] [0] [0]

, or lift the handset and replace it.

IMPORTANT:

When programming and/or testing emergency numbers (such

as 911 or other emergency services):

1. Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.

2. Perform such activities during the off-peak hours, such as early morning or late evening.

System Features 4-1

You cannot remove a System Speed Dial number while working

from a PARTNER 6-button phone.

You must do it by working from extension 10. See chapter 4 in the Installation and Programming

Guide.

To remove a System Speed Dial number from memory:

1. Press

You are now in program mode.

2. Press

[Feature] [0] [0]

[Feature]

and then dial the 2-digit System Speed Dial code of the

number you want to remove.

3. Press

[Mic]

4. To delete another number, return to step 2. To leave program mode, press

[Feature] [0] [0]

, or lift the handset and replace it.

To dial a System Speed Dial number (from any extension):

1. Lift the handset.

2. Press

[Feature]

The phone number dials automatically.

and press the 2-digit System Speed Dial code.

Dialing Restrictions and Permissions

The PARTNER Plus system has several programmable procedures that are used to restrict telephone use, and several that are used to to override those restrictions.* You can use any combination of these procedures to design a system that meets your needs.

There are three basic categories of restrictions that you can program into your

All system programming procedures are identified by a # and a 3-digit number. See chapter 3 of the Installation and Program ming Guide for detailed instructions.

system. These are:

■

Restrictions on Lines.

specific extensions. (See “Line Use Restriction (#302),” below.)

■

Restrictions on Extensions.

sion can make. (See “Outgoing Call Restrictions (#401 ),” below.)

■

Restrictions on Numbers.

extension can dial. (See “Disallowed Phone Number List (#404 ),” below.)

You can also program an extension with the ability to override these restrictions in several ways. See “Restriction Override Procedures, ” below. For instructions on system programming, see chapter 3 in the Installation and Programming

Guide.

Allow you to restrict activity on specific lines at

Allow you to restrict the type of calls an exten-

Allow you to restrict what kind of numbers an

* While procedures that restrict dialing are very effective, absolute protection against misuse cannot be guaranteed.

PARTNER phones give you more protection against such misuse than standard phones. Therefore, we strongly recommend that you install PARTNER phones where restricting phone use is important.

4-2 System Features

Dialing Restrictions

The procedures that restrict telephone activity are:

■

Line Use Restriction (#302).

Allows you to impose incoming and outgoing

restrictions on the specific lines assigned to an extension. These restrictions

are:

■

Out only. The extension can make but not receive calls (except

transferred calls) on this line.

Example:

If part of your business involves heavy outside phone calling,

such as telemarketing or phone surveys, you can program a phone so

that all its lines are “out only.”

The phone can make outside calls, but not

receive calls, thereby preventing employees from receiving calls while

working.

■

In only. The extension can receive but not make calls on this line.

Example:

set up one or more lines for “in only.”

If part of your business involves taking phone orders, you can

Employees will be unable to make outgoing calls on those lines, thereby keeping them open for incoming calls.

■

No access. The extension cannot make or receive calls on this line.

However, calls can be transferred to it. The employee using this extension can also monitor calling activity on the line by looking at light indicators.

Example:

The boss may have a private line that no one else can use.

However, the boss may want his or her secretary to be able to see

whether or not he or she is busy on the phone. The secretary’s phone could have the boss’s line assigned to it, but set for “no access.” This would allow the secretary to see when the boss is on the phone. It would also allow the boss to transfer a call to the secretary.

■

Outgoing Call Restriction (#401).

Defines the type of calls an extension

can make. There are two types of call restriction:

■

Intercom calls only (i.e., cannot make outside calls)

■

Local calls only (i.e., cannot make toll calls)

Once you program a restriction for an extension, it applies to all the lines on

that extension.

Example:

You can set up an extension in your lobby as a “courtesy phone”

from which visitors can make intercom calls and local calls but not toll calls. The courtesy phone would be set for “local calls only.”

■

Disallowed Phone Number List (#404).

Creates a list of numbers that can-

not be dialed. The numbers on a disallowed list do not have to be specific;

they can be numbers of a certain length, or of a certain type, such as all

numbers in a certain area code, or all 900 numbers. You can store up to four different lists of up to 10 numbers each. After you create the Disallowed

System Features 4-3

Phone Number List, use the Disallowed List Assignment (#405) procedure to

assign one or more of the lists to a specific extension. When a Disallowed

Phone Number List is assigned to an extension, it applies to all the lines on

that extension.

Overriding Dialing Restrictions

Example:

Use the Disallowed Phone Number List to restrict calls to 900

entertainment numbers.

The following procedures allow an extension to override dialing restrictions imposed by the outgoing Call Restriction (#401) procedure and the Disallowed Phone Number List (#404) procedure. Restrictions imposed by the Line Use

Restriction (#302) procedure cannot be overridden.

■

Emergency Phone Number List (#406).

Allows you to create a list of numbers that all extensions in the system can dial, at any time, overriding all dialing restrictions except Line Use Restriction (#302), even when Night Service is on. It is typically used to list emergency numbers, such as doctor or police, or service numbers suchas611. The emergency list holds up to 10 numbers.

■

Marked System Speed Dialing.

(This is not a procedure. See “System Speed Dialing,” in this chapter.) This allows you to “mark” a system Speed Dial number so that it can override the above-mentioned restrictions.

■

System Password (#403).

This procedure allows you to create a password that, when entered, enables a user to override all dialing restrictions except those imposed by Line Use Restriction (#302). See “Using the Password” in this chapter.

Night Service

■

Allowed Phone Number List (#407).

Allows you to create a list of numbers that an extension is allowed to dial, despite the Outgoing Call Restriction and Disallowed Phone Number List procedures. The PARTNER Plus system stores up to four different lists of up to 10 numbers each. After creating allowed lists, use the Allowed List Assignment (#408) procedure to assign one or more of the lists to a specific extension.

Example:

You have restricted outside calling. However, there are certain business numbers, such as suppliers, repair services, etc., that your employees need to call. Place these numbers on the allowed list.

The Night Service feature allows you to change how a group of extensions operate, usually outside of normal business hours. When Night Service is turned on, all incoming calls will ring immediately at the extensions in the Night Service Group. These incoming calls will override any other previously programmed Line Ringing options (“delayed ring” or “no ring”).

In addition, if the system is programmed with a password, the extensions in the Night Service Group are restricted from calling any outside numbers except

4-4 System Features

Marked System Speed Dial numbers or those on the Emergency Phone Number List. Users can, however, make an outside call if they first enter the system password. (See “Entering the Password” in this chapter.)

Example:

Night Service is typically used in the following scenario: The system is set up in an office where all calls normally come through a receptionist. The receptionist goes home at 5:00 in the evening, but there are often people who stay to work later. At 5:00, the receptionist turns on Night Service, which causes all the phones in the Night Service Group to ring immediately when a call

comes in. Programming your system for Night Service requires two basic steps: deciding

which extension belong in the Night Service Group, and assigning a Night Service button to extension 10. If you want to restrict outward calling while Night Service is on, program a system password.

For detailed instructions on how to program Night Service, see the following procedures in chapter 3 of the Installation and Programming Guide:

■

Night Service Group (#504) Night Service Button (#503)

■

System Password (#403)

Night

(optional)

Service button

is here

Figure 4-1 Night Service Button

System Features

4-5

Turning On Night

Service

To turn on Night Service (without a password):

1. Press the Night Service button on extension 10.

The light is steady green. Night Service is on.

To Turn On Night Service (with a password):

1. Press the Night Service button on extension 10.

The light is flashing green.

2. Enter the password.

The light is steady green. Night Service is on.

Turning Off Night Service

Pickup Group

To Turn Off Night Service (without a password):

1. Press the Night Service button on extension 10.

The green light goes off. Night Service is off.

To Turn Off Night Service (with a password):

1. Press the Night Service button on extension 10.

The light is flashing green.

2. Enter the password.

The green light goes out. Night Service is off.

The Pickup Group feature allows you to create a group of extensions in which any outside call can be answered from any other extension in the system by

dialing a special code. In other words, when an outside call rings in the Pickup Group, you can answer that call from any extension by dialing a code. You can create one Pickup Group.

The Pickup Group is typically used for a group of people who can handle each

other’s incoming calls.

Example:

A group of word processors work in a large room separated by cubicles. If any one of the word processors is away from his or her desk, anyone else in the group can answer an incoming call without knowing whose phone is

ringing simply by pressing

[Intercom]

plus the Pickup Group dial code. Another way to use this feature is to leave all extensions in the Pickup Group. This allows anyone on the system to answer any ringing phone.

4-6 System Features

The PARTNER Plus system comes preset with all extensions in the Pickup Group. If you want to customize a Pickup Group, use the Pickup Group Extensions (#501) procedure to remove extensions from the group until only those you want in the group remain. For detailed instructions on how to program this procedure, see chapter 3 in the lnstallation and Programming Guide.

Answering a Call to

the Pickup Group

To answer a call to the Pickup Group:

When an extension in the Pickup Group is ringing:

1. Lift the handset at any extension.

Calling Group

Making a Call to a Calling Group

You can program [Intercom] [7] [1] onto a programmable button to call the Calling Group with a sin-

gle touch.

2. Press

[Intercom] [6] [6]

The Calling Group feature allows you to make an intercom call—either ringing or

voice-signaled—to an entire group of extensions simultaneously. If one extension in the group answers the call, the ringing stops at the other extensions in

the group. You can create one Calling Group.

Example:

One way to use the Calling Group is to place all extensions in the Calling Group. This allows anyone to make an intercom call (either ringing or voice-signaled) that will be heard at every extension. Another way is to place only those extensions belonging to a certain group (such as all the phones in the sales department or warehouse) in the Calling Group. Then, if you need to talk

to anyone in that group, you can make an intercom call to the group. The PARTNER Plus system is preset at the factory with all extensions in the Cal-

Iing Group. if you want to customize the Calling Group, use the Calling Group (#502) procedure to remove extensions from the group until only those you want in the group remain. For detailed instructions on how to program a Calling Group, see chapter 3 in the Installation and Programming Guide.

To make a ringing call to the Calling Group:

1. Lift the handset and press

You hear the intercom dial tone.

2. Dial

[7] [1]

All available extensions in the Calling Group ring.

[Intercom]

(in either order).

To make a voice-signaled call to the Calling Group:

1. Lift the handset and press

You hear the intercom dial tone.

2. Dial

[ ✳ ] [7] [1]

[Intercom]

(in either order).

3. Speak into handset.

Your voice is heard through the speakers of all PARTNER telephones that are not

busy in the calling group. When the call is answered, either by someone lifting

the handset or pressing [Mic] on the phone that answered the call.

NOTE:

You cannot transfer calls to the Calling Group.

, your voice is no longer heard on ail telephones, only

System Features 4-7

Loudspeaker Paging

You can connect a loudspeaker paging system directly to your system without having to buy additional jacks or phone lines. Any phone can make an

announcement over the loudspeaker paging system.

To make an announcement over the loudspeaker paging system:

Hotline

You must use a standard rotary or touch-tone telephone for the Hotline extension.

1. Lift the handset and press

2. Dial

[7] [0]

[Intercom]

(in either order).

3. If your paging system is an AT&T PagePac 6, speak into the handset. Your voice is heard through the system.

If your paging system is an AT&T PagePac 6 Plus, dial announcement in zone 1; dial zones 2 and 3; dial

[7]

for all zones. Speak into the handset. Your voice is heard through the

[5]

for zones 1 and 3; dial

[2]

for zone 2; dial

[6]

for zones 1 and 2; dial

[1]

to make an

[3]

for zone 3; dial

[4]

for

system. If you have a paging system other than a PagePac 6 or Pagepac 6 Plus

follow the manufacturer’s instructions.

The Hotline feature allows you to create a Hotline extension. Lifting the handset on a Hotline extension automatically makes an intercom call to another predeter-

mined extension.

Example:

Many supermarkets install a Hotline phone near their meat counters. When customers lift the handset on the Hotline phone, they automatically ring the butcher’s phone on the other side of the glass.

For instructions on programming a Hotline, see the following procedures in chapters 3 and 4 of the Installation and Programming Guide:

4-8

System Features

■

Hotline (#603)

■

Automatic Line Selection.

The Hotline extension’s Automatic Line Selection

must be programmed to Intercom only.

■

Line Assignment (#301).

Use this procedure to make sure that no outside

lines are assigned to the Hotline extension.

■

Calling Group Extensions (#502).

Use this procedure to remove the Hot-

Iine extension from the Calling Group.

Using the Password

If a password has been programmed for the system, you can use the password to override all dialing restrictions except those imposed by Line Use Restriction (#302). You must enter the password for each call you want to make.

To program a password, use the System Password (#403) procedure. See chapter 3 in the Installation and Programming Guide.

To enter the password:

Before lifting the handset or turning on the speaker. . .

1. Press

2. Enter the password.

3. Press an outside line button.

4. Lift the handset and dial the number.

[Hold]

System Features 4-9

Changing System Settings

5-i

Although your PARTNER Plus system was programmed to meet your requirements at the time it was installed, you may occasionally want to change those settings as the needs of your business change. For example, your

business may grow, and you may need to add more lines or extensions to your system. Or, your local telephone company might upgrade from rotary dial to touch-tone service, in which case some of the procedures in your system will need to be changed. Or you might simply want to change the system time to Daylight Savings Time.

All system programming procedures are identified by a # and a 3-digit number. See chapter 3 of the Installation and Programming Guide for detailed instructions.

In the following list of situations that require re-programming the system, the specific procedures are listed and briefly described. For detailed instructions

on how to actually change the settings, refer to chapters 3 and 4 of the

Installation and Programming Guide.

This section does not list all system procedures, only those that are most commonly changed. For a complete list of system procedures and settings, see the inside back cover.

Changing the System Clock

You may have to change or reset the system clock for Daylight Savings Time, after a prolonged power failure, or after a complete system reset. To change the system clock, use the following procedures:

■

System Date (#101).

■

System Day (#102).

■

System Time (#103).

Adding an Outside Line

If you add an outside line to your system, you may need to use the following

procedures:

Sets the month, day, and year.

Sets the day of the week.

Sets the hour.

■

Line Assignment (#301).

Assigns the new line to specific extensions in the

system.

■

Dial Mode (#201).

Identifies the new line as a rotary dial line or a touch-tone

line.

■

Line Type (#202).

Identifies the new line as connected directly to the local

telephone company or to a PBX/Centrex.

■

Line Ringing Options.

Specifies, for each outside line, how an extension

rings when a call comes in. The choices are:

■ Immediate ring

■ Delayed ring

■ No ring

Changing System Settings

5-1

Adding an Extension

The Copy Settings (#399) procedure copies settings from one extension to another. If the new extension has the same settings

as any other extension, you can use the Copy Settings (#399) procedure to save time. See

chapter 3 of the InstalIation and

Programming Guide.

■

Line Use Restriction (#302).

Restricts call activity on specific lines

assigned to the extension. You can specify the following calling activity:

■ No restriction

■ Out only

■ In only

■ No access

If you add an extension to the system, you may need to use the following procedures:

Automatic Line Selection.

■

Specifies to which lines a user is automatically

connected when the handset is lifted.

Line Ringing Options.

■

Specifies, for each outside line, how an extension

rings when a call comes in. The choices are:

■ Immediate ring

■ Delayed ring

■ No ring

■

Line Assignment (#301).

Assigns specific lines to the extension (only if

lines in your system are assigned on a per-extension basis).

■

Line Use Restriction (#302).

Restricts call activity on specific lines

assigned to the extension. You can specify the following calling activity:

■ No restriction

■ Out only

■ In only

■ No access

■

Display Language (#303).

Specifies what language (English, French, or

Spanish) appears on PARTNER display phones,

■

Automatic Privacy (#304).

Prevents anyone from joining a call at the extension. Typically used for an extension connected to a modem, fax, or answering machine—any device whose function can be disrupted by someone attempting to join it.

■

Outgoing Call Restriction (#401).

Specifies the type of call the extension is

allowed to make. The three choices are:

■ No restriction

■ Inside (intercom) only

■ Local (inside and local calls only)

5-2 Changing System Settings

■

Disallowed List Assignment (#405).

Assigns a Disallowed Phone Number List to the extension. Use the Disallowed Phone Numbers List (#404) procedure to compile a list of outside numbers that extensions are restricted from dialing.

■

Allowed List Assignment (#408).

Assigns an Allowed Phone Number List to the extension. Use the Allowed Phone Numbers List (#407) procedure to compile a list of outside numbers that extensions can dial, overriding all other dialing restrictions except Night Service (#504) and Line Use Restriction (#302).

■

Pickup Group Extensions (#501).

Assigns the extension to a Pickup

Group.

■

Calling Group Extensions (#502).

Assigns the extension to a Calling

Group.

■

Night Service Group (#504).

Assigns the extension to the Night Service

Group.

Adding or Removing Restricted Telephone Numbers

If you want to add or remove numbers that users are not allowed to dial, use the following procedure:

■

Disallowed Phone Number Lists (#404).

that certain extensions are restricted from dialing. You can compile up to

four different lists of up to 10 numbers each. After compiling the list, use the

Disallowed List Assignment (#405) procedure to assign lists to specific extensions.

Compiles lists of outside numbers

Adding or Removing Allowed Numbers

If you need to add or remove numbers that users are allowed to dial despite

dialing restrictions, use the following procedure:

■

Allowed Phone Number Lists (#407).

that certain extensions can dial, overriding dialing restrictions except Night Service and Line Use Restriction (#302). You can compile up to four different

lists of up to 10 numbers each. After compiling the list, use the Allowed List

Assignment (#408) procedure to assign lists to specific extensions.

Adding or Changing Emergency Numbers

If you want to add or change emergency numbers that users can dial, overriding all dialing restrictions including Night Service, but not Line Use Restriction (#302), use the following procedure:

■

Emergency Phone Number List (#406).

that, when dialed at any telephone in the system, will override all dialing

Compiles lists of outside numbers

Compiles a list of outside numbers

Changing System Settings

5-3

restrictions except those imposed by Line Use Restriction (#302). This list is typically used for numbers such as doctor, police, or the boss’s home number. The emergency list holds up to 10 numbers.

Changing the Password

If you want to change the password, or program one when there was none before, use the following procedure:

■

System Password (#403).

override dialing restrictions

by entering

Connecting the System to PBX or Centrex

If you want to connect your PARTNER Plus system to a PBX or Centrex system,

see appendix A in the Installation and Programming Guide for instructions.

Specifies a

system password. Any user can

the password.

5-4

Changing System Settings

Using Standard Telephones

6-i

Single-line cordless phones, and fax machines and answering machines with built-in phones, function the same way standard phones do as described in this chapter.

This chapter provides instructions for using standard single-line touch-tone or rotary dial telephones with your PARTNER Plus system.

You can connect standard touch-tone or rotary dial telephones directly to the PARTNER Plus system without using expensive adapters or connecters. Standard telephones can do many of the things that the PARTNER telephones can do, and you can save money by using them in certain applications where a PARTNER telephone is not needed. Because standard phones do not have PARTNER line buttons, feature buttons, or dedicated function buttons, basic call handling procedures are sometimes different from those for PARTNER telephones. in addition, the following actions cannot be performed at a standard telephone:

■

Because a standard phone does not have line buttons, you cannot make or

answer a call on a specific line. You can only make calls on automatically selected lines.

■

You cannot join a call at another extension.

■

You cannot pickup a call on hold at another extension.

■

You cannot enter program mode.

■

You cannot use the System Password.

■

You cannot use the following dial code features: Do Not Disturb, Exclusive

Hold, Save Number Redial, or Privacy.

In addition, a PARTNER phone cannot turn on a standard phone’s message

waiting light.

Programming Extensions for Standard Phones

Using Feature Phones

You must set the Automatic Line Selection to “Intercom first” for all standard telephones expected to make any intercom calls, regardless of whether the standard phone is at an extension by itself or shares an extension with a PARTNER phone. This means that when you lift the handset on a standard phone, you are automatically connected to an intercom line. Then, to get an

outside line, dial

[9]

. (To set Automatic Line Selection, see chapter 4 in the

Installation and Programming Guide.)

A feature phone is a standard telephone that has additional buttons other than

the regular 12-key dial pad. For example, there are feature phones that have programmable auto dial buttons, last number redial buttons, hold buttons, and built-in speakerphones. Most of the features on these phones will work with the PARTNER Plus system. You can use the PARTNER Plus system’s dial code

features from a feature phone, and program them onto a feature phone button.

However, there are some limitations to what these phones can do.

The capabilities of a feature phone are in the phone itself. For example, if you store a number on a feature phone’s auto dial button, that number is stored in the feature phone. (This is different from storing a number on a PARTNER

phone’s Auto Dial button. When you program a button on a PARTNER phone,

the number is actually stored in the control unit.) Similarly, when you press a

Using Standard Telephones

6-1

[Hold]

button on a feature phone, the call is held at the phone itself. Other phones in the system cannot see that the call is on hold (it appears as a busy line). Nor can you retrieve a call on hold at a feature phone from another exten-

sion.

If you want to program an outside number on a feature phone’s auto dial button,

you must add a outside line, and the

[9] [pause] [pause]

[pause]

accounts for the few seconds it takes for the outside

before each outside number. (The

[9]

gets an line to connect.) Note that the feature phone’s last number redial button will not work for an out-

side call. To redial the last number, use the PARTNER Plus system’s Last Number Redial feature by pressing

[#] [0] [5]

6-2

Using Standard Telephones

Basic Call Handling

Making an Outside Call

To make an outside call:

1. Lift the handset.

You hear the intercom dial tone.

2. Dial

3. Dial the number.

Making an Intercom Call

To make a ringing intercom call:

1. Lift the handset.

2. Dial the 2-digit extension number.

To make a voice-signaled intercom call:

You can only voice-signal a PARTNER phone.

1. Lift the handset.

2. Dial

3. When you hear a “beep,” speak into the handset.

[9]

to get an outside line.

You hear the outside line dial tone.

You hear the intercom dial tone.

You hear an intercom dial tone.

[ ✳ ]

plus the 2-digit extension number.

Your voice is heard on the other extension’s speaker. If the extension you are calling is a busy PARTNER phone, it will ring instead, and you will hear a ringing signal instead of a “beep.”

If it is a standard phone, you will hear a busy signal.

Answering a Call

Ringing Patterns

A transferred call will ring like an

intercom call (Ring-Ring) until the person transferring the call hangs up, at which time the call rings

like a transferred call (Ring-Ring).

To answer a call:

When the telephone is ringing. . .

1. Lift the handset.

You are connected to the incoming call.

You can tell what kind of call you are receiving by the way your standard telephone rings.

■

A single ring pattern (RING. . . . RING. . . . RING. . . .) means you are

receiving an outside call.

■

Two rings (RING-RING. . . . RING-RING. . . . RING-RING . . . .) means you

are receiving an intercom call.

■

Three rings (RING-RING-RING. . . . RING-RING-RING. . . . RING-RING-

RING . .

. .) means you are receiving a transferred call, or, that a call you

transferred was not answered and is returning to you.

Using Standard Telephones

6-3

Putting a Call on Hold

You cannot put a call on

Exclusive Hold at a standard

phone.

Transferring a Call

To put a call on hold:

While active on the call. . . . .

1. Press the switchhook down once rapidly.

You hear the intercom dial tone. The call is on hold. Do not hang up the

handset while the call is on hold. If you do hang up the handset, the phone will

ring. Answering the ring will reconnect you with the held call.

To retrieve a call from hold:

1. Hang up.

The call “rings back.”

2. Lift the handset.

You are reconnected with the held call.

To transfer a call with an announcement:

While active on the call, press the switchhook down once rapidly.

You hear the intercom dial tone. The call is put on hold.

Dial the 2-digit number of the extension to which you want the call

2. transferred.

When someone answers, announce the call. If the call is accepted, hang

3. up. If no one answers, press the switchhook down once rapidly and you are reconnected with the caller. If the call is refused, wait for the person who refused the transfer to hang up. Then, hang up, and the call will ring back. (If the person who refused the transfer does not hang up, press the switchhook twice and you will be reconnected with the call.)

To transfer a call with no announcement:

1. While active on the call, press the switchhook down once rapidly.

You hear the intercom dial tone. The call is put on hold.

2. Dial the 2-digit number of the extension to which you want the call

transferred.

3. Hang up.

If no one answers, the call will ring back.

6-4 Using Standard Telephones

Making a Conference Call

You can set up a conference call from a standard telephone that connects you and two other parties together at the same time. All rules and considerations regarding conference calling with PARTNER telephones also apply to standard telephones.

To add a second party to an existing call:

You are connected with the first party. . .

1. Press the switchhook down once rapidly:

The first party is put on hold. You hear the intercom dial tone.

Speed Dialing

You cannot program Speed Dial numbers from a standard phone. It must be done from extension

10.

2. To add an outside party, dial

[9]

plus the outside number. If the number is

busy or does not answer, hang up and the first party will ring back.

To add an inside party, dial the 2-digit extension number. If the extension

is busy or does not answer, press the switchhook down once rapidly and

you will be reconnected with the first party.

3. When the second party answers, press the switchhook down once rapidly.

You are now connected with both parties.

To drop the second added party from a conference call:

1. Press the switchhook down once rapidly.

The last added party is dropped.

To dial a Personal or System Speed Dial number:

1. Lift the handset.

You hear the intercom dial tone.

2. Press

number.

[#]

plus the 2-digit Speed Dial code.

The system automatically selects an outside line and dials the Speed Dial

Using Standard Telephones 6-5

Using Dial Code Features

You can use several dial code features with a standard touch-tone telephone by pressing [#] instead of [Feature] . See table 6-1.

Table 6-1 Dial Code Features with Standard Phones

You cannot use dial code

features from a rotary telephone.

Feature

Recall

Last Number Redial Touch-Tone Enable Message Light On Message Light Off

Press [#] [0] [3] . Press [#] [0] [5] . Press [#] [0] [8] . Press [#] [0] [9] plus ext. number. Press [#] [1] [0] plus ext. number.

How to Use It

You cannot use Do Not Disturb, Exclusive Hold, Save Number Redial, or Privacy with standard telephones.

To use a dial code feature on a standard touch-tone telephone:

If you are not on a call. . .

1. Lift the handset.

You hear the intercom dial tone.

2. Dial

[#]

plus the 2-digit dial code.

If you are on an outside call. . .

1. Press the switchhook down once rapidly.

You hear an intercom dial tone and the call is put on hold.

6-6

Using Standard Telephones

2. Press [#] plus the 2-digit dial code. If you are using the Message Light On or Message Light Off feature, you must also dial the extension number and then press the switchhook.

The system automatically returns you to the outside line you were on and then

activates the feature.

For a complete description of what dial code features do, and when to use them, see “Dial Code Features” in chapter 3.

Using a Combination Extension

A combination extension is a PARTNER telephone and a standard telephone that share a single extension. For complete instructions on how to install a combination extension, see the Installation and Programming Guide (figure 2-3).

The following are examples of useful combination extensions:

■

PARTNER phone plus standard telephone, for power failure backup (exten-

sions 10, 16, 22, and 28).

■

PARTNER phone plus answering machine with built-in phone

■

PARTNER phone plus fax machine with built-in phone

For a combination extension, use Automatic Line Selection to ensure that the extension connects to an intercom (not to an outside line) when you pick up the handset.

Using the telephones in a combination extension is fairly simple. The main thing to understand is that the two telephones share a single PARTNER Plus extension in the same way several home telephones share a single number. For example:

■

Both phones share the same extension number.

■

Both phones share the same “voicepath;” that is, when either one is busy,

the extension is busy.

■

The lights on the PARTNER phone show what the standard telephone is doing as well as what the PARTNER phone is doing. For an explanation of

light patterns on PARTNER phones, see “Lights” in chapter 2.

■

An incoming call rings at both phones.

In the combination extension, a PARTNER telephone works like it always does and a standard telephone works like it always does when connected to the PARTNER Plus system. And, only one phone can be used at a time, unless you

want to join the two on a single call, the same way you can on your home

phones have two people on the same call on different telephones.

There are, however, the following differences from normal operation:

■

You can manipulate a call on the standard telephone by pressing buttons on

the PARTNER telephone. For example, you can use the PARTNER phone to

select a specific outside line, and conduct the call on the standard phone. Or, if someone is on a call using the standard telephone, someone else can put that call on hold by pressing

[Hold]

on the PARTNER phone. To do this, it

is not necessary to lift the handset of the PARTNER phone.

■

You can also activate dial code features from the PARTNER telephone while

the standard phone is on a call. Simply press

[Feature]

plus the 2-digit dial

code.

■

A voice-signaled call will not signal at a standard phone.

■

Held calls cannot be retrieved from a standard phone in a combination

extension.

Using Standard Telephones 6-7

Using Optional Equipment

7-i

This chapter provides suggestions for using—and instructions for programming—the industry-standard single-line telecommunication devices described in chapter 1:

■

Fax machines

■

Answering machines

■ Modems

■

Credit card scanners

In general, there are many ways to setup this equipment—the setup you choose depends upon your needs and the number of devices you have.

This chapter does not cover how to connect the optional equipment or how to

perform the necessary programming. For installation instructions, see chapter 2 in the Installation and Programming Guide. For detailed programming instructions, see chapters 3 and 4 in the Installation and Programming Guide.

Using Optional Equipment

7-1

Fax Machines

You get several benefits from connecting a fax machine to your PARTNER Plus system. One is that you can set up one or more fax machines in different ways to suit your needs, as described below. Another benefit is the Fax Management Button, which is programmed on a PARTNER phone and allows you to monitor the status of a fax machine and to transfer calls to a fax machine with a single touch. (See in this section, “Fax Management Button.”) Different ways you can set up fax machines with the PARTNER Pius system are listed below. (The first

two examples are the most basic and easy to use.)

■

Single fax machine.

Good for light or moderate fax traffic. This basic setup

uses a published fax number.

■

Fax line saver.

Good for light fax traffic, with no need for a published fax

number. Works well with the Fax Management button.

■

Send and receive fax machines.

Good for high volume fax traffic. One

machine sends, the other receives.

If your fax traffic is either very important or very heavy, there are several different ways you can set up a backup fax machine so that you will not miss a fax

transmission:

Using Dialing Restrictions

■

Backup fax machine.

If one machine is busy or not working, the backup machine will get the incoming calls. Each machine is connected to its own extension.

■

Line saver backup fax.

If you want a backup machine, but cannot spare an

extra extension for it, you can connect both machines to a single extension.

■

Double backup fax machines.

Good for heavy traffic situations. This setup has two fax machines and two dedicated fax lines. Each machine sends and receives full time, and each serves as a backup for the other.

Other ways to use a fax machine, explained at the end of this section, are:

■

Fax Management Button

■

Using an AT&T fax machine’s “Notify” feature

You can install both a telephone and a fax machine on the same extension using an AT&T 267F2 bridging adapter. This lets you receive both voice and fax calls

on the same line (but not at the same time). If you pick up the phone and hear a

fax signal, you can simply hang up to let the fax machine receive the call.

You can use dialing restrictions to restrict calling activity on a fax machine. For

example, you can use the Outgoing Call Restrictions (#401) procedure to restrict the fax machine to local calls only. For a more detailed discussion of dialing restrictions, see chapter 4.

7-2

Using Optional Equipment

Single Fax Machine

The single fax machine setup is shown in figure 7-1. The fax machine has its own line (Line A), the number of which is published as the fax number. The fax machine is connected to its own extension (extension X).

CONTROL

UNIT

extension X

FAX

To use:

by the fax machine. When you send a fax, the fax line will be automatically selected when you lift the handset on the fax machine. If a fax call comes in on a line other than the fax line, you can transfer the call to the fax extension (see in this section, “Transferring a Call to the Fax Machine”). If you have programmed a Fax Management button, you can transfer the call with a single touch, as well as monitor the status of the fax machine (see in this section, “Fax Management Button”).

fax line A

All fax calls that come in on the fax line will be automatically answered

To Program:

1. Use Line Assignment (#301) to assign only line A to extension X.

2. Set Automatic Privacy (#304) for extension X to “on.”

3. Use Fax Machine Extensions (#601) to designate extension X as a fax extension.

4. Set the Line Ringing Options for line A on extension X to “immediate ring.”

(On all other extensions, set line A to “delayed ring” or “no ring.”)

5. Set the Automatic Line Selection for extension X to “line A only.” (Omit line A from Automatic Line Selection on all other extensions.)

6. Remove extension X from the Calling Group (#502), the Pickup Group (#501), and the Night Service Group (#504).

Figure 7-1 Single Fax Machine

Using Optional Equipment

7-3

Fax Line Saver

If you don’t use your fax machine enough to justify paying for its own outside line, you can put the fax on its own extension if you don’t mind manually

transferring calls to it. Figure 7-2 shows the setup.

line A

ext

To use:

naling on the other end. Realizing that a fax call is coming in, this person transfers the call to extension Y—the fax machine extension. To send a fax transmission in this configuration, simply lift the handset on the fax machine-an outside line will be automatically selected.

CONTROL

UNIT

The person at extension X answers a call and hears a fax machine sig-

ext

FAX

To Program:

1. Use Line Assignment (#301) to assign all lines to extension Y.

2. Set Automatic Privacy (#304) to “on.”

3. Set Line Ringing Options for all lines on extension Y to “no ring.”

4. Set Automatic Line Selection for extension Y to “A, B, C, etc.”

5. If you want to program a Fax Management Button, use Fax Machine Extensions (#601) to designate extension Y as the fax extension.

6. Remove extension Y from the Calling Group (#502), the Pickup Group (#501), and the Night Service Group (#504).

Figure 7-2 Fax Machine Line Saver

7-4

Using Optional Equipment

Send and Receive Fax Machines

If your business has high volume fax traffic, you can set up two fax machines, one that only sends and the other that only receives. For example, in figure 7-3, there are two fax machines. Fax 1 is the send machine, fax 2 is the receive

machine. Line B is the fax line, the number of which is published as the fax

number.

line

CONTROL

UNIT

fax line

To use:

When you want to send a fax, just lift the handset of fax 1 and an out-

side line will be automatically selected. Incoming fax calls on the fax line are answered automatically by fax 2. If a fax comes in on a line other than line B, you can transfer the call to fax 2 (see in this chapter, “Transferring a Call to the

Fax Machine”). If you program Fax Management buttons, you can transfer the call with a single touch, as well as monitor the status of the fax machines (see in this chapter, ''Fax Management Button”).

To Program: Fax 1 (Send)

1. Use Line Assignment (#301) to assign any or all lines except line B to extension X.

2. Set Automatic Privacy (#304) for extension X to “on.”

3. Use Fax Machine Extensions (#601) to designate extension X as a fax machine extension (only if you want to monitor the machine via a Fax Management button).

4. Set the Line Ringing Options for all lines on extension X to “no ring.”

5. Set the Automatic Line Selection for extension X to “all lines.”

6. Remove extension X from the Calling Group (#502), the Pickup Group (#501 ), and the Night Service Group (#504).

ext

FAX 1

send

ext

FAX 2

receive

Fax 2 (Receive)

1. Use Line Assignment (#301) to assign only line B to extension Y.

2. Set Automatic Privacy (#304) for extension Y to “on.”

3. Use Fax Machine Extensions (#601) to designate extension X as a fax machine extension (only if you want to monitor the machine via a Fax Management button).

4. Set the Line Ringing Options for line B on extension Y to “immediate ring.”

(On all other extensions, set the Line Ringing

options for line B to “delayed ring” or “no ring.”)

5. If Fax 2 has the “Notify” feature, set the Automatic Line Selection for “intercom first.”

6. Remove extension Y from the Calling Group (#502), the Pickup Group (#501), and the Night Service Group (#504)

Figure 7-3 Send and Receive Fax Machines

Using Optional Equipment

7-5

Backup Fax Machine

If your business absolutely depends on fax service—if reliability is essential— you can set up two fax machines so that one serves as a backup for the other. In the example shown in figure 7-4, fax 1 is set up as the primary machine; fax 2 is the backup. If fax 1 runs out of paper or otherwise malfunctions, fax 2 will answer the call after three rings. This setup uses a dedicated fax line.

fax line A

CONTROL

ext

FAX 1 primary

To use:

Machine,” If a call comes in when the primary machine is busy, the backup machine will take the call. If the primary machine is busy, you can send a fax on

the backup machine. An outside line will be automatically selected when you make a call from the backup machine.

UNIT

FAX 2 backup

Use the primary fax machine as described under “Single Fax

To Program:

Use Line Assignment (#301) to assign only line A to extension X and all lines to extension Y.

Set Automatic Privacy (#304) for extensions X and Y to “on.”

Use Fax Machine Extensions (#601) to designate extensions X and Y as fax extensions.

Set Line Ringing Options for line A on extension X to “immediate ring.”

Set Line Ringing Options for line A on

5. extension Y to “delayed ring.”

ext

Set Automatic Line Selection for

6. extension X to “line A only.” (On all other extensions, set the Line Ringing options for line A to “delayed ring” or

“no ring.”)

Set Automatic Line Selection for extension Y to any sequence of outside lines, with line A last.

Remove extensions X and Y from the

8. Calling Group (#502), the Pickup Group (#501), and the Night Service Group (#504).

Figure 7-4 Backup Fax Machine

7-6 Using Optional Equipment

Double Backup Fax Machines

If you have very heavy fax traffic, and don’t want to miss a call, you can setup two fax machines that back each other up. For example, in figure 7-5, fax 1 and fax 2 each works independently of the other. Lines A and B are both dedicated fax lines, the number or numbers of which are published as the fax number. However, if for any reason either machine does not answer a call, the other machine will answer for it.

TO use:

machine fails to answer, the other machine will answer for it. If a fax comes in on a line other than line A or line B, you can transfer the call to either machine (see in this chapter, “Transferring a Call to the Fax Machine”). If you have programmed a Fax Management button, you can transfer the call with a single touch, as well as monitor the status of the fax machines (see in this chapter, “Fax Management Button”).

Use each machine as described under “Single Fax Machine.” If either

line line

CONTROL

UNIT

ext

X Y

FAX

To Program:

1. Use Line Assignment (#301) to assign only line A and line B to extensions X and Y. (Do not assign lines A and B to any other extensions.)

2. Set Automatic Privacy (#304) for extension X and Y to “on.”

3. Use Fax Machine Extensions (#601) to designate extensions X and/or Y as fax machine extensions.

For extension X, set the Line Ringing

Options for line A to “immediate ring;” set the Line Ringing Options for line B to “delayed ring.”

5. For extension Y, set the Line Ringing Options for line A to “delayed ring;” set the Line Ringing Options for line B to “immediate ring.”

6. Set the Automatic Line Selection for extension X to “line A, line B,” and for extension Y to “line B, line A.”

7. Remove extensions X and Y from the Calling Group (#502), the Pickup Group (#501), and the Night Service Group (#504).

Figure 7-5 Double Backup Fax Machines

Using Optional Equipment

7-7

Fax Management Button

You can program a button with a light on any PARTNER telephone to serve as a

Fax Management button. The light next to this button can tell you when the fax machine is in use, when it is available, or when it is not answering (for example, when it is out of paper). You can also use the button to transfer calls from your extension to the fax machine with a single touch.

Programming the Fax Management Button

Using the Fax Management Button

It takes two steps to program a Fax Management button:

1. Program an intercom Auto Dial button for the fax machine extension. See “Auto Dialing” in chapter 3.

2. Use the Fax Machine Extensions (#601) procedure to designate the fax extension. See chapter 3 in the lnstallation and Programming Guide.

The light next to the fax management button shows what is happening at the fax machine.

Table 7-1 Fax Management Button Light Patterns

Light Pattern

Red broken flutter

Red steady

Fax trouble.

broken flutter occurs because machine is out of

paper, refill the paper. The light clears the next time machine makes or answers a call. If machine takes longer than 4 rings to answer, light shows answer, light changes to

Fax busy.

answering a call.

Fax machine is busy making or

Indicates

Fax machine is not answering. If

fax trouble;

. . .

when machine does

fax busy.

7-8

Using Optional-Equipment

Green flash

Green flutter

Fax calling.

“Notify” feature can call you after it receives a transmission. See in this chapter, “Using the Fax Machine’s Notify Feature.”

Fax transfer return.

the fax machine is returning:

An AT&T fax machine with the

A call You transferred to

Transferring a Call to the Fax Machine

There are two situations in which you would want to transfer a call to your fax

machine:

■

You might answer an outside call and hear a fax machine signaling. (A fax

signal is a single beep sequence— beep. . . . beep. . . . beep). If you hear

this, you should transfer the call immediately to the fax machine extension.

■

You might be on a call and the person to whom you are speaking has a fax

machine connected to his or her phone and wants to fax you something. You can receive the fax by transferring the call to the fax extension. Tell the other party to wait until he or she hears the fax tone before pressing the

[Start] button.

There are two ways to transfer the call to the fax extension:

■

If you have a Fax Management button, simply press the button.

If you do not have a Fax Management button, press

■

extension number. When the fax machine answers, hang up.

Using the Fax Machine’s Notify Feature

Some AT&T fax machines (for example, models 9025FX and 9035FX) have a feature called Notify. After such a machine receives a fax call, it automatically dials a number and plays a recorded message, such as, “You have just

received a fax.” machine is located in an isolated part of your building, you can use Notify in any of the following ways:

■

Program the fax machine to make a ringing or voice-signaled intercom call to

an individual extension or to a Calling Group. (Program the fax machine to dial

[ ✳ ]

to the Calling Group.)

■

Program the fax machine to turn on the Message light at someone’s exten-

sion by dialing

■

Program the fax machine to dial

over your loudspeaker paging system.

For all of the above examples, program the fax machine extension’s Automatic Line Selection for “Intercom first,” followed by whatever outside lines you want to assign to it. If the machine has, an auto dial feature, program a

[9] [pause] [pause]

dial

[9]

to get an outside line. For instructions on how to set the Automatic Line

Selection, see chapter

If you need to know exactly when a fax comes in, or if your fax

plus the extension number for a voice-signaled call;

[#] [0] [9]

plus the extension number.

before each auto dial number. When manually making a call,

in the Installation and Programming Guide.

[Transfer]

[7] [0]

to make its recorded announcement

plus the fax’s

[7] [1]

for a call

Using Optional Equipment

7-9

Answering Machines

You can use an answering machine to answer calls at night when no one is around, or during business hours when no one can get to the phone. The following are ways you can connect answering machines to your system:

■

The following pages describe the programming required for each of these examples.

Single answering machine.

This basic setup can cover all the lines in the

system. Anyone on the system can call the machine to retrieve messages.

Multiple answering machines.

you get too many calls for one machine to

cover, you can connect two or more machines to cover all calls.

Personal answering machine.

An answering machine can share an exten-

sion with a phone (via a bridging adapter) to answer all calls to the exten-

sion.

Answering machine backup for fax machine.

You can back up your fax machine with an answering machine so that no incoming fax call goes unanswered.

7-10 Using Optional Equipment

Single Answering Machine

The single answering machine setup (figure 7-6) serves the entire system. It is connected to its own extension, and can cover all the lines in the system, or as many lines as you assign to it.

To retrieve messages:

■

Go to the machine to manually play back messages.

■

From inside the system, make an intercom call to the answering machine

extension. When the machine answers, dial its message retrieval code.

■

From outside the system, call in on any line assigned to the machine. When

the machine answers, dial its message retrieval code.

lines

To Program:

CONTROL

UNIT

ext

ANS

MACH

Figure 7-6 Single Answering Machine

Use Line Assignment (#301) to assign all the lines to-extension X that you want the answering machine to cover.

Set Line Ringing Options for all lines assigned to extension X to “immediate

ring.” Adjust the answering machine to

3. answer according to your needs. For example, after 4 rings in the daytime, after 1 ring at night.

Remove extension X from the Calling Group (#502), the Pickup Group

(#501), and the Night Service Group (#504).

Using Optional Equipment

7-11

Multiple Answering Machines

If a single answering machine cannot handle all your calls, you can setup two or more machines to answer (figure 7-7). A setup such as this might be used by a movie theater to announce movie times to people calling for information.

To retrieve messages:

■

Go to the machines to manually play back messages.

■

From inside the system, make an intercom call to an answering machine extension. When the machine answers, dial its message retrieval code.

■

From outside the system, call in on any line assigned to the machine. When

the machine answers, dial its message retrieval code. Note, however, that when calling in from outside, you can only retrieve messages from the first machine that answers.

ext

ANS

MACH

ABC

CONTROL

UNIT

ext

ANS

MACH

lines

ext

ANS

MACH

TO Program:

Use Line Assignment (#301) to assign all the lines to extensions X, Y, and Z that you want the machines to cover.

For extension X, set Line Ringing

options for line A to “immediate ring,” lines B and C to “delayed ring.” For extension Y, set Line Ringing-Options

for line B to “immediate ring,” lines A

and C to “delayed ring.” For extension Z, set Line Ringing Options for line C to “immediate ring,” lines A and B to

“delayed ring.”

Adjust all answering machines to answer on the same number of rings.

Remove extensions X, Y, and Z from the Calling Group (#502), the Pickup Group (#501), and the Night Service Group (#504).

Figure 7-7 Multiple Answering Machines

7-12 Using Optional Equipment

Personal Answering Machine

A personal answering machine is used to answer all the calls that ring on the lines at a certain extension (figure 7-8). It is useful for the following situations:

■

When the extension receives a lot of intercom calls

■

When outside calls come through a receptionist and are transferred to the

extension

■

When an extension has a private line.

To retrieve calls:

■

From inside the system, make an intercom call to the extension. When the

machine answers, dial the retrieval code.

■

From outside the system, call in and have someone transfer you to the exten-

sion. When the machine answers, dial the message retrieval code. Or, call in when no one will answer before the answering machine does.

lines

CONTROL

UNIT

ext

267F2

bridging

adapter

To Program:

1. Set Line Ringing Options for all lines assigned to extension X to “delayed ring.”

2. If the lines assigned to extension X are also assigned to other extensions, adjust the answering machine to answer on the third or fourth ring so

that it does not answer calls before

someone else can.

ANS

MACH

Figure 7-8 Personal Answering Machine

Using Optional Equipment

7-13

Answering Machine Backup for Fax Machine

If you have a fax machine, and do not want to let an incoming fax call go

unanswered because the fax machine is out of paper, you can back up the fax machine with an answering machine. In this setup (figure 7-9), if for any reason your fax machine does not answer, the call is switched over to the answering machine. The answering machine plays a message like: “The fax machine is busy—please call back in five minutes.”

You can install the answering machine in two different ways: the answering machine and fax machine can each go on their own extensions, or they can share the same extension via an AT&T 267F2 bridging adapter.

Answering Machine and Fax on

Separate Extensions

fax line A

CONTROL

UNIT

ext

FAX

To Program:

1. Program Fax Machine Extensions (#601) as described under “Single Fax

Machine.”

2. Use Line Assignment (#301) to assign only fax line A to extension Y.

3. Set Line Ringing Options for line A at extension Y to “delayed ring.”

4. Record appropriate message on answering machine.

5. Remove extensions X and Y from the Calling Group (#502), the Pickup Group (#501), and the Night Service Group (#504).

ext

ANS

MACH

Answering Machine and Fax on

Same Extension

fax line A

CONTROL

UNIT

ext

267F2

bridging

adapter

FAX

To Program:

1. Program Fax Machine Extensions (#601) as described under “Single Fax Machine.”

2. Adjust fax machine to answer on first ring,

3. Adjust answering machine to answer on third or fourth ring.

4. Record appropriate message on answering machine.

5. Remove extension X from the Calling Group (#502), the Pickup Group (#501), and the Night Service Group (#504).

ANS MACH

Figure 7-9 Answering Machine Backup for Fax Machine

7-14 Using Optional Equipment

Modems

Stand-Alone Modem

There are two ways to use modems with your system:

■

Stand-alone modem.

connect with computer bulletin boards and other data services.

■

Modem pool.

several users to simultaneously use an on-premises computer.

Modems can connect directly to an extension jack without an adapter.To connect modems to the system, see chapter 2 in the Installation and Programming

Guide.

A modem and a terminal allow you to dial out and connect to computer bulletin boards and other data services. The setup is shown in figure 7-10. Note that the 267F2 bridging adapter and telephone are optional, and can be used if you want the terminal to share an extension with a phone.

Uses your PARTNER Plus system like a data switch. Allows

This allows you to dial out into the phone network to

To use:

Follow the modem manufacturer’s instructions.

lines

267F2

bridging

CONTROL

UNIT

adapter (optional)

ext

modem

terminal

telephone

(optional)

To Program:

1. Use Line Assignment (#301) to assign one or more lines to extension X.

2. Set Automatic Privacy (#304) for extension X to “on.”

3. Set Automatic Line Selection for extension X to “outside lines first.”

4. Set Line Ringing Options for all lines assigned to extension X to “no ring.”

5. Remove extension X from the Calling Group (#502), the Pickup Group (#501), and the Night Service Group (#504).

Figure 7-10 Standalone Modem

Using Optional Equipment

7-15

Modem Pool

ext W

modem

You can set up your PARTNER PI several people to simultaneously use a single on-premises computer (figure 7-11).

To install:

To use:

call to the Calling Group. It will be connected to the first available modem.

Plug each modem connected to the computer into its own extension

Any extension with a modem can dial into the computer by making a

267F2

bridging

adapter modem

CONTROL

UNIT

ext

system as a small data switch that allows

terminal

telephone (optional)

COMPUTER

To Program:

Set Automatic Privacy (#304) for extensions V, W, X, Y, and Z to “on.”

Use Line Assignment (#301) to remove all lines from extensions W, X, Y, and Z. Use Calling Group (#502) to put all the modems connected to the computer

(extensions W, X, Y, Z) into the Calling Group. These must be the only extensions in

the Calling Group.

Adjust each modem in the Calling Group to answer on a progressively higher ring. For example, set modem 1 to answer on the first ring; set modem 2 to answer on the second ring; etc.

Remove extension V from the Calling Group (#502), the Pickup Group (#501), and

the the Night Service Group (#504).

Remove extensions W, X, Y, and Z from the Pickup Group (#501) and the Night

Service Group (#504).

Figure 7-11 Modem Pool

7-16 Using Optional Equipment

Credit Card Scanners

Many retail businesses and restaurants use credit card scanners to get instant approval of credit card purchases. The PARTNER Plus system allows your credit card scanners to share the lines in your system.

CONTROL

ext

Credit

Card

Scanner

UNIT

TO use:

automatically selected.

When you make a call on the credit card scanner, an outside line is

lines

To Program:

1. Use Line Assignment (#301) to assign the lines you want the terminal to use to extension X.

2. Set Automatic Privacy (#304) for extension X to “on.”

3. Set Automatic Line Selection for extension X to “outside lines first.”

Remove extension X from the Calling

Group (#502), the Pickup Group (#501), and the Night Service Group (#504).

For multiple scanners, follow the above procedure for each extension.

Figure 7-12 Credit Card Scanner

Using Optional Equipment 7-17

Troubleshooting

8-i

When You Have a Problem

If you should have a problem with your system, there is a good chance you can

solve it by following the appropriate procedure in this section.

If you need help, call:

The Helpline is open 24 hours a

day.

National Service Assistance Center Helpline

1 800 628-2888

If you call, the Helpline representatives can better help you if you have the

following information ready:

■

The kind of system you have (PARTNER Plus)

■

The number of lines and extensions in your system

■

The model number of the problem phone, if applicable (located on the upper

right-hand corner of the phone—MLS-12D, MLS-12, or MLS-6).

If you followed a troubleshooting procedure and need more help, tell the

representative what you did.

Troubleshooting 8-1

All Phones Dead: No Dial Tone or Lights

Possible Cause

1. Control unit not

receiving power.

2. The power outlet may be faulty.

Do This

Locate the control unit. Make sure the power cord

is plugged securely into

the wall outlet. Also make

sure all circuit breakers

(little plastic pop-up tabs) are in the “ON” position, i.e., pushed down. (For location of circuit breakers, see figure 1-1 in chapter 1.) To view all circuit breakers, remove the cover from the control unit.

Test

the

outlet by plugging in an appliance, like a lamp or radio.

If...

The green indicator lights The problem is corrected. on the modules are “ON” and the trouble is gone,

The green indicator lights on the modules are “ON” but the trouble remains,

The green indicator lights on the modules are “OFF,”

Any green indicator lights on the modules are “OFF” or “FLASHING,”

The appliance does not work,

The appliance works, Call 1 800 628-2888.

Then:

Call 1 800 628-2888.

Go to Possible Cause 2.

Call 1 800 628-2888.

The outlet is faulty. If possible, plug the control unit into a different outlet. Check fuse box or call an electrician.

8-2 Troubleshooting

Phone Has Lights but No Dial Tone

Possible Cause

1. Faulty telephone.

2. Bad telephone cord.

3. Bad adapter or combination device.

Do This

Unplug the cord from the base of the problem phone and plug it into a phone that works.

Unplug the cord from the base of the phone and the wall jack. Replace it with a cord that works.

If the phone is part of a combination extension with another phone or device, unplug the adapter from the wall jack.

Unplug the phone’s cord from the adapter and plug

it directly into the wall jack.

If...

The other phone works,

The other phone does not work,

If the phone works,

If the phone does not work, and it is part of a combination extension,

If the phone does not work, and it is not part of a combination extension,

The phone works,

The phone does not work,

Then:

The old phone was faulty.

Call 1800628-2888 to

arrange for a replacement.

Go to Possible Cause 2.

The cord is bad. Call

1 800 628-2888 to arrange

for a replacement.

Go to Possible Cause 3.

Call 1 800 628-2888.

There is a problem with the other device attached

to the extension or the bridging adapter. Replace the other device.

If the problem is still not

fixed, call 1 800 628-2888. Call 1 800 628-2888.

Troubleshooting

8-3

Trouble Making Outside

Calls

Trouble making outside calls could be one of the following:

■

You hear a dial tone, but the dial tone continues as you try to dial.

■

You hear a dial tone, the dial tone cuts off when you dial, but the line does not ring.

■

You hear a busy signal as you dial.

■

You hear nothing at all.

Possible Cause

1. Local phone com-

pany changed service from rotary to

touch-tone.

2. Someone may have changed your Call Restriction settings.

3. Local phone company is not accurately receiving the

dialing signals.

4. Local phone company wiring is faulty.

Do This

If your system was setup for rotary service, find out if your local telephone company has changed to

touch-tone. If it has changed, you must change the Dial Mode

(#201) from “rotary” to

“touch-tone.” See chapter 3 in the Installation and

Programming Guide.

Find out: were you able to

make a call without any trouble before?

lsolate the problem. Make calls on the telephone

using different lines. Then,

make calls on different

phones using the same

line. One at a time, unplug

each outside line from the

206 module inside the

control unit. Plug it into a

standard telephone and

try to make a call.

If...

You can make a call,

The dial mode is already

set correctly,

If you were able to call on the phone before,

If you cannot make calls from one phone on all

lines,

If you cannot make calls

using different phones,

The trouble appears on the standard phone,

The trouble does not appear on the standard

phone,

Then:

The problem is solved.

Go to Possible Cause 2.

Someone may have intentionally changed the system’s or extension’s setting. Check to see if this is true. If you find out that no one has changed any system settings, and the phone used to work,

go to Possible Cause 3.

Follow procedure for

“Phone Has Lights but No Dial Tone,” Possible Cause 1.

Go to Possible Cause 4.

There may be a problem with your outside line. Report the trouble to your

local phone company. The trouble is with the

control unit. Call

1 800 628-2888.

8-4 Troubleshooting

Phone Does Not Ring

Possible Cause

1. Volume control set

too low.

2. Do Not Disturb If Do Not Disturb is turned feature turned on.

3. Phone’s Line Ringing may be programmed for “no ring” or “delayed ring.”

Do This

Press the volume control button to increase ringer

volume.

Check to see if Do Not Disturb is turned on.

Check to see of phone’s

Line Ringing is programmed for “no ring” or “delayed ring.” Refer to chapter 4 in the lnstalla-

tion and Programming

Guide.

If...

Phone rings increasingly louder,

Phone still does not ring,

on,

If Do Not Disturb is not

turned on,

Line Ringing is set for “no ring” or “delayed ring,”

Line Ringing is set for Phone may be faulty. Fol“immediate ring,” low troubleshooting pro-

Then:

Problem is solved.

Go to Possible Cause 2. Turn it off by pressing the

programmed button.

Go to Possible Cause 3.

Change programming if necessary.

cedure for “Phone Has Lights but No Dial Tone.”

Troubleshooting 8-5

Calls are Answered Automatically

Problem: A call rings once, then disappears as if it were answered.

Possible Cause

1. An optional dev-

ice, such as a fax machine, answering machine, or modem, answers when it

should not.

2. PARTNER Plus system is programmed incorrectly.

Do This

Be sure the device is set to answer correctly. If the device answers before it is supposed to, adjust it to

answer on a later ring. If the device is not supposed to answer calls at all, turn its auto-answer feature off. Refer to the device’s user manual.

For every optional device connected to your system, be sure its extension’s Line Ringing is set to “delayed ring.” if it is set

to “immediate ring,” adjust the device to answer on a later ring.

If...

The optional device was set properly,

The optional device was

set improperly,

If the problem is not

solved,

Trouble Hearing Called Party Answer

Then:

Go to Possible Cause 2.

Reset device. if problem remains, go to Possible

Cause 2. Call 1 800 628-2888.

Possible Cause

If the system is set for rotary dialing, the Rotary Dialing Timeout interval is too long. (If the systern is set for touchtone dialing, you could have a faulty phone and/or cord.

See “Phone Has Lights but No Dial Tone.”)

8-6 Troubleshooting

Do This

Reset the Rotary Dialing Timeout interval. Refer to chapter 3 in the Installa-

tion and Programming Guide.

If...

You can hear the called party answer,

The problem is not solved,

Then:

The problem is solved.

Reset the Rotary Dialing Timeout interval to 12 seconds. If problem is still not solved, call 1 800 628-2888.

Using the Recall Feature Has No Effect

Possible Cause

Recall Timer Duration set too short.

Do This

Increase the Recall Timer Duration by 100 milliseconds. See chapter 3 in the Installation and Pro-

gramming Guide.

If...

The Recall feature works,

The Recall feature still Continue increasing the doesn’t work,

Then:

The problem is solved.

Recall Timer Duration by increments of 100 milliseconds until the problem is solved.

Using the Recall Feature Disconnects Call

This problem applies when the PARTNER Plus is installed behind a PBX or Centrex.

Possible Cause

Recall Timer Duration Decrease the Recall Timer

set too long.

Do This If...

Duration by 100 mil- properly, liseconds. See chapter 3 in the Installation and Pro-

gramming Guide.

The Recall feature works

The Recall feature still Continue decreasing the disconnects calls,

Then:

The problem is solved.

Recall Timer Duration by increments of 100 milliseconds until the probIem is solved.

Troubleshooting

8-7

Calls on Hold Are Disconnected

Possible Cause

Hold Disconnect

Time is programmed

incorrectly—too

short.

Call on

Possible Cause

Hold Disconnect Time is programmed incorrectly—too long.

Hold Hangs Up,

Do This

Change the Hold Disconnect Time from “short” to “long.” See chapter 3 in

the Installation and Pro-

gramming Guide.

If...

Calls on hold are no longer disconnected,

Calls on hold still get disconnected,

The Hold Disconnect Time was already set to “long,”

but Line Does Not Disconnect

Do This If...

Change the Hold Disconnect Time from “long” to “short.” See chapter 3 in the Installation and Pro-

gramming Guide.

Abandoned calls on hold The problem is solved. are disconnected,

Calls on hold still get disconnected,

The Hold Disconnect Time

was already “short,”

Then:

The

problem is solved.

Call 1 800 628-2888.

Call 1800

Then:

Call 1 800 628-2888.

628-2888.

8-8 Troubleshooting

Phone Rings Back After Intercom Call with NO One at Other End

Possible Cause

Automatic Line Selection is programmed incorrectly.

Do This

If one of the phones involved is a standard single-line rotary or touchtone telephone, program its Automatic Line Selection to "Intercom first."

If...

The problem is not solved,

Then:

Call 1 800 628-2888.

Combination Extension Problem: Phone Does Not Ring Properly

Possible Cause

1. Ringer equivalents are too high for the extension.

2. Optional device (fax, answering machine, etc.) is

faulty.

Do This

If this is a combination The ringer functions prop- Problem is with optional extension (two devices), erly, be sure the total of their

Ringer Equivalence

Numbers (REN) does not

exceed 2. (See chapter 2

in the Installation and Pro- gramming Guide.) If it exceeds 2, unplug the extra device.

Remove the optional dev- The ringer functions prop- Problem is in the optional ice from the extension.

If...

Trouble still appears,

erly,

Trouble still appears, Problem is with control

Then:

device. The system is okay.

Go to Possible Cause 2.

device. The system is

okay.

unit. Call 1 800 628-2888.

Troubleshooting

8-9

Phone Display Does Not Work

Possible Cause

1. Phone has to be To reset the phone,

reset.

2. Phone is faulty.

Do This

unplug the cord from bottom of the phone and plug it in again. IMPOR-

TANT: Make sure the handset is hung up when you plug the cord in.

Replace problem phone New phone works, with another PARTNER display phone.

PARTNER Phone Does Not

If...

The display works,

the

The display still does not work,

New phone does not work,

Work When Standard Phone Handset Is

Then:

Problem is solved.

Follow procedure for “Phone Has Dial Tone.”

Old phone was bad. Call 1 800 628-2888 to arrange for a replacement.

Call 1 800 628-2888.

Lights but No

Lifted

This problem relates to combination extensions that have a PARTNER phone and a standard phone.

Possible Cause

Wrong cord and First, unplug the bridging wrong bridging adapter used to connect standard phone.

Do This

adapter from the wall jack.

Then, unplug the

PARTNER phone from the

adapter and plug it into the wall jack.

If...

The PARTNER phone works properly,

Then:

Either the cord or the

adapter must be replaced.

(Use only an AT&T 267F2 bridging adapter.) Call 1

800 628-2888 for details.

Combination Extension Problem: PARTNER Phone Shows Line Is Busy

Possible Cause

Standard phone is not hung up.

8-10 Troubleshooting

Do This If...

Hang up standard phone.

PARTNER phone light goes off,

Standard phone is hung up,

Then:

Problem is solved.

Reset PARTNER phone according to procedure given under “Other Problems with Phones.”

In Case Of Power Failure

When power to the system is cut off, the first line on each 206 module automatically connects to the first extension on the module. For example, Line 1 con-

nects to extension 10, Line 3 connects to extension 16, Line 5 connects to extension 22, and Line 7 connects to extension 28. This allows the system to maintain telephone service during a power outage.

PARTNER telephones do not work during a power failure— you must use a stan-

dard touch-tone or rotary telephone. For this reason, it is strongly suggested that you have at least one standard telephone connected—either directly or by 267F2 bridging adapter—to the first extension of every 206 module (extensions

10, 16, 22, or 28). For more information on preparing for operation during a power failure, see “General Guidelines” in chapter 2 of the Installation and Pro-

gramming Guide.

The PARTNER Plus system has an internal power supply that allows it to stay

programmed for approximately four days after it stops receiving power. After

four days elapse, all of the system’s programmed settings return to the factory settings.

8-12

Troubleshooting

Maintenance and Customer Support

9-i

Maintenance

Control Unit

PARTNER Telephones

Your PARTNER Plus system is designed to provide trouble-free performance without any special maintenance procedures. However, there are a few precautions you can take to prevent accidental damage to your system.

To prevent damage to the system modules:

■

Keep the system modules in an area free of dust, smoke, and moisture.

■

Do not block the air vents by placing objects on top of the control unit.

■

Place control unit in a place with a temperature between 32 degrees and 104

degrees Fahrenheit.

■

Do not place the control unit in direct sunlight.

To prevent damage to PARTNER telephones:

■

Do not place your telephones near a heating duct, radiator, or other heat

source.

■

Do not drop your telephones or expose them to excessive shock or vibration.

■

Unplug the telephone

■ Its cord is damaged

■ Liquid is spilled into it

■

Its housing becomes cracked or otherwise damaged

■

To clean your telephone, wipe the outside housing with a soft, dust-free

if:

cloth. If absolutely necessary, you may clean it with a soft cloth slightly dampened with a mild soap and water solution. Dry quickly with a soft cloth.

CAUTION:

Your telephone contains sensitive electronic parts. Never

submerge it in any kind of liquid, and never use detergents, alcohols, solvents, abrasive cleaners, or an excessive amount of water when cleaning the housing and faceplate. To do so could result in irreparable damage.

Maintenance and Customer Support

9-1

Customer Support

AT&T customer support personnel can help you program or use the system and telephones. In the U.S., call the following toll-free number 24 hours a day:

AT&T General Business Systems National Service Assistance Center Helpline 1 800 628-2888

In Canada, call the nearest Technical Assistance Center:

Eastern Canada and Ottawa: Ontario: Central and Western Canada:

Before calling the Helpline, refer to “Troubleshooting,” chapter 8.

Warranty and Post-Warranty Repair

In-Warranty Repairs

Post-Warranty Repairs

If you purchased or leased your PARTNER Plus system directly from AT&T, AT&T will repair it free of charge during the one-year warranty period. Simply call the Helpline at 1 800 628-2888 to ask for service.

Business-Day service is standard during the warranty period for both the control unit and PARTNER phones. Business-Day service is performed during normal business hours. However, if you need 24-hour service protection during the warranty period on the control unit in case there is a major system failure, you can purchase an Around-the-Clock service contract from your local AT&T sales office (1 800 247-7000). (Around-the-Clock service is not available for phones.)

If you purchased or leased your system through an AT&T-authorized dealer, contact your dealer for repairs.

If you purchased your system from AT&T and you have a post-warranty service

contract, AT&T service is provided under the terms of that contract.

1 800 363-1882 1 800 387-4268 1 800 663-9817

9-2

Maintenance and Customer Support

If you do not have a contract, AT&T service is provided on a time-and-materials

basis by calling the Helpline at 1 800 628-2888. T costs after the warranty period, you can purchase a post-warranty service contract from AT&T. A contract entitles you to unlimited service calls with no charge for parts and labor, plus preferred dispatch priority. Both Business-Day and Around-the-Clock coverages of varying lengths are available. To order a post-warranty service contract, please call 1 800 247-7000.

If you leased your system from AT&T, Business-Day service is included in your

lease. To upgrade to Around-the-Clock service, call 1 800 247-7000. If you purchased or leased your system through an AT&T-authorized dealer,

contact your dealer for repairs.

eliminate unexpected repair

AT&T Limited Warranty and Limitation of Liability

AT&T warrants to you that your PARTNER Plus Communications System will be in good working order when you take title and that it will remain in good working order for a period of one year (the warranty period) or AT&T will, at its option, repair or replace the system component that is not in good working order. Any repair or replacement components may be new or refurbished and will be pro vided on an exchange basis. If AT&T determines that your PARTNER Plus system cannot be repaired or replaced, AT&T will refund the purchase price of the PARTNER Plus system to you. If you purchased your PARTNER Plus system directly from AT&T, AT&T will perform warranty repair on your premises in

accordance with the terms and conditions of AT&T’s “Business Day” or “Around the Clock’’ warranty plans. The details of AT&T’s warranty plans may be obtained from AT&T by calling 1 800 247-7000. If you purchased your PARTNER Plus system from an AT&T authorized dealer, you will be covered by AT&T’s Authorized Dealer Warranty Plan during the warranty period. Contact your Authorized Dealer for details of AT&T’s Authorized Dealer Warranty Plan.

AT&T’s obligation to repair, replace, or refund as set forth above is your

exclusive remedy.

The limited warranties provided above do not cover damages, defects, malfunctions, or product failures caused by:

■

Failure to follow AT&T’s installation, operation, or maintenance instructions.

■

Unauthorized modification or alteration of the PARTNER Plus system or its

components.

■

Product abuse, misuse, or the negligent acts of persons not under the

reasonable control of AT&T.

■

Actions of third parties and acts of God other than power surges (e.g.,

lightning).

This warranty applies to a PARTNER Plus system purchased directly from AT&T or purchased directly from an authorized AT&T Dealer.

Except as specifically set forth above, AT&T, its affiliates, suppliers, and dealers make no warranties, express or implied, and specifically disclaim any warranties of merchantability or fitness for a particular purpose.

Except for personal injury, the liability of AT&T, its affiliates, suppliers and dealers for any claim, loss, damage, or expense from any cause whatsoever regardless of the form of the action, whether in contract, tort, or otherwise, shall not exceed the lesser of direct damages proven or the repair or replacement

cost of the PARTNER Plus system or the PARTNER Pius system's purchase price. In no event shall AT&T, its affiliates, suppliers, or dealers be liable for incidental, reliance, consequential or any other indirect loss or damage (including lost profits or revenues) sustained or incurred in connection with the PARTNER Plus system. This limitation of liability shall survive failure of the exclusive remedy set forth in the limited warranty above.

Maintenance and Customer Support

9-3

Except for damages for personal injury, the liability of AT&T, its affiliates, suppliers and dealers for any loss or damage resulting from any product defector performance under this warranty and regardless of the form of action shall be

limited to repair or replacement of the product or a refund of the product’s purchase price. In no event shall AT&T, its affiliates, suppliers, and dealers be liable for indirect, reliance, incidental or consequential damage or loss (including loss of profits) caused or alleged to have been caused by this product.

This warranty applies only to a product purchased directly from AT&T or purchased directly from a dealer authorized by AT&T to sell the product.

9-4

Maintenance and Customer Support

User Forms

This appendix contains two forms to be photocopied and handed out to system

users. These forms are:

■

System Speed Dial Form.

Dial numbers and system extension numbers. For instructions on programming System Speed Dial numbers, see chapter 4 in this guide.

■

Extension Programming Information Form.

about what their phones can and cannot do, according to how each extension is programmed. Instructions for completing the form are on the reverse side of the form.

Provides space on which to write System Speed

Provides information for users

We suggest you fill in a photocopy of the forms, leaving blank originals in the

book, in case you need to distribute revisions in the future.

User Forms A-1

AT&T Partner Plus R1 System Manager Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Guide

Overview

The System Manager’s Role

Features and Capabilities

System Components

Optional Equipment

Industry Standard Devices

Limitations

Other Devices

Connecting and Using Other Devices

Ordering Information

PARTNER Phone Controls

Lights

Using the Speaker and Microphone

Basic Call Handling

Making an Outside Call

Making an Intercom Call

Answering a Call

Putting a Call on Hold

Transferring a Call

Making a Conference Call

Joining a Call

User-Programmable Features

Dial Code Features

Programming Dial Code Features onto Buttons

Quick Dialing Features

Auto Dialing

Personal Speed Dialing

Programming Special Functions into a Telephone Number

System Features

System Speed Dialing

Dialing Restrictions and Permissions

Dialing Restrictions

Overriding Dialing Restrictions

Night Service

Turning Off Night Service

Pickup Group

Calling Group

Making a Call to a Calling Group

Loudspeaker Paging

Hotline

Using the Password

Changing System Settings

Changing the System Clock

Adding an Outside Line

Adding an Extension

Adding or Removing Restricted Telephone Numbers

Adding or Removing Allowed Numbers

Adding or Changing Emergency Numbers

Changing the Password

Connecting the System to PBX or Centrex

Using Standard Telephones

Basic Call Handling

Making an Outside Call

Making an Intercom Call

Answering a Call

Putting a Call on Hold

Transferring a Call

Making a Conference Call

Speed Dialing

Using Dial Code Features

Using a Combination Extension

Using Optional Equipment

Fax Machines

Using Dialing Restrictions

Single Fax Machine

Fax Line Saver

Send and Receive Fax Machines

Backup Fax Machine

Double Backup Fax Machines

Fax Management Button

Programming the Fax Management Button

Using the Fax Management Button

Transferring a Call to the Fax Machine

Using the Fax Machine’s Notify Feature

Answering Machines