AT&T partner plus communications system User Manual

AT&T

PARTNER™ Plus

Communications System

Installation and Programming Guide

Notice

Every effort was made to ensure that the information in this document was complete and accurate at the time of printing. However, information is subject to change.

Federal Communications Commission (FCC) Information

For important FCC interference, registration, and repair information, see appendix C of this document.

Trademarks

PARTNER is a trademark of AT&T. MAGIC-ON-HOLD is a registered trademark of AT&T. MLS-6, MLS-12, and MLS-12D are trademarks of AT&T. SYSTIMAX is a trademark of AT&T.

Warranty

AT&T provides a limited warranty to this product. Refer to “AT&T Limited Warranty and Limitation of Liability” in chapter 9 of the System Manager's Guide.

Ordering Information

The order number for this book is 999-506-141. To order copies of this document, call 1 800 432-6600 in the U.S. or 1 800 255-1242 in Canada. For more information on how to order this and other PARTNER system reference materials, refer to “Reference Materials” in the Introduction. For information on ordering replacement parts, accessories, and other compatible equipment, refer to the System Manager's Guide, appendix B.

AT&T 999-506-141

Issue 2 October 1990

Plus

Support Telephone Numbers

AT&T provides a toll-free customer helpline 24 hours a day. In the U.S. call the AT&T Helpline at 1 800 628-2888 if you need assistance when installing, programming, or using your system. In Canada call one of the following Technical Assistance Centers for service or technical assistance:

Eastern Canada and Ottawa: 1 800 363-1882 Ontario: Central and Western Canada: 1 800 663-9817

1 800 387-4268

Contents

About This Guide

System Components and Specifications

■ Hardware

■ An Example System Setup

■ Specifications

1-1 1-2 1-4

Installing the Hardware

General Guidelines Installing the Control Unit Installing Telephones and Other Equipment Removing/Replacing Modules

System Programming

■ Overview

■ General Instructions

■ Programming Procedures

2-1 2-2 2-4 2-6

3-1 3-3 3-4

Centralized Telephone Programming

■ Overview

■

Programming Procedures

4-1 4-3

Programming for Operation Behind PBX or Centrex

Dialing Restrictions Summary

FCC Information

Index

About This Guide

How to Use This Guide

The PARTNER

Plus Communications System is friendly and easy-to-use. Its digital technology provides features that give busy, growing businesses an advantage in today’s marketplace.

The system is easy to install and program. As your business grows, you can expand the system and reprogram it with little effort and disruption. This Installation and Programming Guide is a comprehensive guide to setting up the PARTNER Plus system. Step-by-step instructions help you install, expand, and program the system. A companion book, the System Manager’s Guide, tells

you how to use the system’s features and how to customize individual telephones.

If you are installing the system for the first time, we suggest you read this guide completely. Chapter 1 is an overview of the system, while the other chapters give specific information on installation and programming.

■

If you are installing additional equipment, see chapter 2, “Installing the System,” chapter 3, “System Programming,” and chapter 4, “Centralized

Telephone Programming.”

■

If you need to reprogram the system, see chapter 3, “System Programming.”

Product Safety Labels

■

If you need to reprogram telephones, see chapter 4, “Centralized Telephone

Programming.”

■

If you are connecting the PARTNER Plus system to a PBX or Centrex, see

appendix A, “Programming for Operation Behind PBX or Centrex.”

■

If you need information on calling restrictions, see appendix B, “Dialing

Restrictions Summary.”

This book contains several product safety labels, identified by a

CAUTION label indicates the presence of a hazard that will or can cause property damage or minor personal injury if the hazard is not avoided.

Carefully read the WARNING label on p. 2-2 and p. 2-6. Opening the 206 modules or backplane will expose you to hazardous voltages, which can cause severe personal injury or death.

About This Guide i

Reference Materials

The following materials are available to help you install, program, and use the PARTNER Plus system (the order numbers are in parentheses):

System Planner provides the forms needed to plan and record how your system and telephones are to be programmed. If you need a System Planner, contact your AT&T customer service representative or authorized dealer.

Installation and Programming Guide (999-506-141) provides instructions for installing the hardware and programming the system.

System Manager’s Guide (999-506-142) provides instructions for using the

system and its features.

Quick Reference for Users with MLS-Model Telephones (999-506-145, package of 6) contain basic instructions for using MLS-model phones with the PARTNER Plus system.

To order additional reference materials (except the System Planner, call the AT&T Customer Information Center:

In the U. S.: 1 800 432-6600 In Canada: 1 800 255-1242

How to Comment on This Guide

A feedback form is located at the end of this guide, after the appendices. If the feedback form is missing, send your comments and recommendations for changes to:

A. Sherwood AT&T General Business Systems 99 Jefferson Road (Room 2B-63) Parsippany, NJ 07054 Fax: 201 887-6898

ii About This Guide

System Components and Specifications

1-i

Hardware

Control Unit

The PARTNER Plus system’s modular hardware design makes it easy to install and expand. The main system component is the control unit, to which you connect telephones and other equipment.

The control unit includes:

■ Processor Module. The processor module contains the software that

controls the system’s features. It also has two jacks for connecting a loudspeaker paging system and an audio source for music on hold.

■ 206 Modules. Phone lines, phones, and other equipment connect to the

modular jacks on 206 modules. Each module has jacks for 2 lines and 6 extensions. A system can have up to four 206 modules for a maximum of 8

lines and 24 extensions. The system requires at least one 206 module (purchased separately).

■

Backplane.

All the modules slide easily into the backplane, which channels

power to the system.

■ Cover. The cover slides onto the front of the backplane.

PARTNER TeIephones

Other Equipment

When connecting standard equipment to the PARTNER Plus system, the total ringer equivalence number (REN) of the device(s) connected to each 206 extension jack cannot exceed 2. The REN is listed on a label on the device.

AT&T manufactures three Multi-Line Series (MLS) telephones specifically

designed to work with your PARTNER Plus system:

■ Model MLS-12D

for up to 8 outside lines, has 12 buttons with dual lights, 6 buttons without lights, a built-in speaker and microphone, and a display. We refer to this phone as the PARTNER display phone.

■

Model MLS-12™ is the same as model MLS-12D without the display. We

refer to this phone as the PARTNER 12-button phone.

■ Model MLS-6

for up to 4 outside lines, has 6 buttons with dual lights and a

built-in speaker. We refer to this phone as the PARTNER 6-button phone.

The system can have any combination of these phones, but extension 10 must

have a PARTNER display phone, for system programming.

The PARTNER PI

system also works with industry-standard telecommunications equipment. You can connect equipment such as standard, single-line touch-tone or rotary phones, fax and answering machines, modems, and door-

phones to the system—without expensive adapters or additional phone lines.

You can connect a standard device to an extension jack by itself or combined with another device. For example, you can connect a phone and an answering

machine to one extension by using an AT&T 267F2 bridging adapter (two included with each 206 module).

System Components and Specifications 1-1

An Example System Setup

This PARTNER Plus System has 4 outside lines and 8 extensions connected to a variety of PARTNER phones and other equipment. The boldface numbers refer to the following list which gives a brief description of the system’s hardware components.

Control Unit.

control unit consists of a backplane, cover (not shown), one

processor module, plus up to four 206 modules. The backplane channels power to the system and connects the

incoming telephone lines to the system.

Processor Module.

electronics that provide most of the system features. It also

The heart of the PARTNER Plus system, the

The processor module contains the

PARTNER 12-Button Phone.

PARTNER display phone, but it has no display.

PARTNER 6-Button Phone and Answering Machine.

PARTNER 6-button phone and an answering machine are connected to one extension. The PARTNER 6-button phone accommodates up to 4 outside lines.

has audio and paging jacks.

Page Jack.

The loudspeaker paging system plugs

directly to this modular jack.

Music-On-Hold Jack.

The audio source plugs directly

into this RCA jack.

206 Module.

telephone lines and 6 extensions.

to four 206 modules.

Line Jacks.

Each 206 module has jacks for 2 incoming

The system can have up

Outside telephone lines connect to the top 2

jacks on each 206 module.

Extension Jacks.

Telephones and other telecommunica-

tions equipment connect to the bottom 6 jacks on the 206

modules.

AC Power.

An ordinary 110 VAC grounded wall outlet (not

controlled by an on/off switch) supplies power to the control unit.

Network Interface Jacks.

Incoming telephone lines service the system through these jacks. These lines can be from the local telephone company or another system, such

as a PBX (Private Branch Exchange) or Centrex.

PARTNER Display Phone: Extension 10.

The

system operator in this example is the receptionist on

extension 10 and has a PARTNER display phone. This phone can handle 8 outside lines and has a display showing

the time, number dialed, duration of call, and programming

messages. Also, its programmable buttons (two with lights) can be programmed to store additional features and Auto Dial numbers. Because the display is required for system programming, extension 10 on your system must also have

an PARTNER display phone.

Standard Touch-Tone Telephone Used as a Power FailureTeIephone.

In a power failure, the first

extension jack on each 206 module connects to the first outside line on that module to provide continuous service to standard non-PARTNER telephones. In this example system, the PARTNER phone on extension 10 will not work

during a power failure. However, the receptionist can use the standard touch-tone phone connected to extension 10 to place and receive calls on line 1.

AT&T 267F2 Bridging Adapter.

This adapter combines the standard touch-tone phone and the PARTNER display phone on one extension jack. The adapter has two modular jacks, one for each phone. You can use the bridging adapter to combine any two devices (PARTNER telephones, industry-standard telephones, or other equipment) on one extension jack as long as the total Ringer

Equivalence Number on each extension jack is 2 or less. (A

device’s Ringer Equivalence Number—REN--is shown on its

UL label.) The bridging adapter plugs into a wall jack or directly into an extension jack on the 206 module.

Industry-Standard Telephone.

touch-tone phone (such as you might have in your home) is connected directly to the extension jack.

Doorphone.

When someone at the entrance presses the button on the doorphone, up to 5 designated telephones in the office ring automatically.

Bell.

rings when the extension is called.

Fax Machine and Standard Telephone. A fax

machine and standard touch-tone phone are connected together on an extension jack. This setup lets you share the fax line with a telephone. If you pick up the phone and hear a fax signal, you can simply hang up to let the fax machine

receive the call. Alternatively, you can use a PARTNER phone at another

extension to monitor the fax machine (“Fax Management”).

To do so, first use System Programming to identify the fax

machine extension. Then program a lighted button on a

PARTNER phone with the fax extension number as an Auto

Dial number. You can then use the Auto Dial number to

quickly transfer calls from that extension to the fax machine.

In addition, the light on that button shows whether the fax machine is in use, busy, returning a call you transferred to it, or not answering calls. If your AT&T fax machine includes the “Notify” feature, the fax machine can also notify you when a fax has been received.

Modem.

provides data communications capability to the personal

computer.

Loudspeaker Paging System.

connected to the modular PAGE jack on the processor

module. The PARTNER Plus system is compatible with

AT&T’s paging systems.

Music-On-Hold Source.

cassette deck is connected to the RCA jack on the proces-

sor module to provide customized music and messages for

callers on hold. For information on MAGIC-ON-HOLD, call

your AT&T representative or the AT&T Sourcebook at

1 800 451-2100. You can connect any type of audio equipment to your system (including a CD player, casette player, stereo receiver, etc.), but you must supply an audio cord with an RCA plug.

NOTE:

music or other material may be required to obtain a license from a third party such as ASCAP or BMI.

This phone is Iike the

Using a 267F2 bridging adapter, both a

A standard single-line

A doorphone is installed at the entrance.

A loud bell connected directly to the extension jack

A modem connected directly to an extension jack

A paging system is

AT&T’s MAGIC-ON-HOLD

Users of equipment that rebroadcasts copyrighted

Figure 1-1 Example System Setup

1-2 System Components and Specifications

System Components and Specifications 1-3

Specifications

Table 1-1 Technical and Environmental Specifications

Capacities

System

●

8 outside lines via line jacks on four 206 modules

●

24 extensions via extension jacks on four 206 modules

●

1 loudspeaker paging system via PAGE jack on processor module

●

1 audio source via MUSIC ON HOLD jack on processor module

●

2 doorphones, using 2 extension

jacks

206

Module

● 2 outside lines

● 6 extensions

Extension Jack

●

Maximum 2 devices per exten-

sion jack, total REN on jack not to exceed 2* (2 devices require AT&T 267F2 bridging adapter)

●

No more than one PARTNER phone per jack.

A PARTNER display phone must be connected

to Extension 10.

Dimensions

Weights (approx.)

Switch Fabric

Electrical Specifications

Extension Jack Specifications

Environmental Requirements— Control Unit

●

Processor/206 modules

● Control unit

● PARTNER telephones

● Processor module

● 206 module

● Backplane & cover

● MLS-6 telephone

● MLS-12 telephone

● MLS-12D telephone

● Full digital, nonblocking

● 2 amps at full system capacity

● 200 watts at full system capacity

● 4-day memory backup (96 hours)

● Dissipation of power (65 watts during normal operation)

●

684 BTUs/hour at peak; 225 BTUs/hr at normal

● Ringing voltage: +5VDC, -140 VDC peak to peak; Trapezoidal wave shaping

● 48-volt talk battery

● Ringing frequency: 20 Hz

●

Mount on a wall or sturdy, level surface at least 2 feet (.6 meters) from the floor (wall mount-

11“(D) x 17"(H) x 1.5”(W)

12”(D) x 19"(H) x 11“(W)

9.5”(D) x 5"(H) x 6.75”(W) or 3.7cm x 1.9cm x 2.6cm (assembled)

4.0 lbs or 8.8 kgs

4.5 Ibs or 9.9 kgs

5.5 Ibs or 12.2 kgs

1.8 lbs or 4.0 kgs

2.0 Ibs or 4.4 kgs

2.1 Ibs or 4.6 kgs

or 4.3cm x 6.6cm x .58cm

4.7cm x 6.8cm x 4.3cm (assembled)

ing strongly recommended)

● Locate within 5 feet (1.5 meters) of an electrical outlet not controlled by a switch and within

5 feet (1.5 meters) of the network interface jacks, when using supplied 7

● Operating temperature 32° to +I04°F (0° to +40

● Humidity 15%-90%, noncondensing

● For proper ventilation and easy replacement of modules, provide at least 6“ (2.34cm) clear-

C), not in direct sunlight

(2.1-meter) cords

ance at the top and sides and 1 foot (0.3 meters) at the front of the control unit.

●

Locate in an area

free of excess moisture, corrosive gases, dust, and chemicals

*The two devices combined on an extension jack can be a PARTNER phone with a standard device, or two standard devices; DO NOT connect

two PARTNER phones to the same extension jack. If a device lists two RENs, use the higher number when adding up RENs.

1-4 System Components and Specifications

Table 1-1 Technical and Environmental Specifications (cont.)

●

Electrical Requirements

90-130 VAC, 50-60 Hz, 3-prong outlet separate ground, separately fused at 15 amps

●

Outlet must not be controlled by an on/off switch

●

Grounding to comply with Underwriters Laboratories (UL) 1459:

A. An insulated grounding conductor that is not smaller in size and equivalent in insulation material and

thickness to the grounded and ungrounded branch circuit supply conductors, except that it is green with or without one or more yellow stripes, is to be installed as part of the circuit that supplies the pro-

duct or system. B. The grounding conductor mentioned in item A is to be connected to ground at the service equipment. C. The attachment-plug receptacles in the vicinity of the product or system are all to be of a grounding

type, and the grounding conductors serving these receptacles are to be connected to earth ground at the service equipment.

Wiring

Local Phone Company Information

●

MLS-model phones: AT&T SYSTIMAX

●

Other standard telecommunications equipment (single-line phones, fax machines, answering

or at least 2-pair (4-wire) star (“home run” not “loop”)

machines, etc.): 1-pair (2-wire) mounting cords (AT&T D2R mounting cords recommended)

●

Bridging adapter: AT&T 267F2

●

Range: 1,000 feet (305 meters) for MLS phones; 3,000 feet (915 meters) for standard dev-

ices

●

FCC registration number: AS5 USA-61630-KF-E

●

REN outside line jack: 0.9A per line jack

●

REN (PARTNER phone): 0 (zero)

● Jack type: RJ11C

● Loop start lines

System Components and Specifications 1-5

Installing the Hardware

2-i

General Guidelines

Instructions for installing the control unit, telephones, and other equipment are on the following pages (figures 2-1 to 2-3). Before you begin, please note the following guidelines:

Using the System Planner is essential for knowing where phones and other

equipment are to be installed, and how the system and phones are to be

programmed. Install the control unit so that it meets the environmental and electrical

requirements listed on p. 1-4. If wall mounting the control unit, you will need four #12 screws appropriate

for the type of wall and weight of the control unit. When connecting wires to the jacks on a 206 module, leave at least 2 feet of

slack for removing the module without first disconnecting the wires. If you

later replace the module, you can remove the old module with the wires in place and plug them into the new module one at a time.

PARTNER phones require at least 2-pair wiring and are compatible with

AT&T 4-pair PDS wiring. Standard phones and other equipment require 1-pair mounting cords (AT&T

D2R mounting cords recommended).

If you combine a standard phone and PARTNER phone on one extension, you may want to turn off the ringer of the standard phone during normal use.

When connecting two devices to a single extension, use only an AT&T 267F2

bridging adapter.

Connect a PARTNER display phone to extension 10 for system

programming. Do not connect doorphones to extensions 10, 16, 22, or 28. Do not install telephones out of the building.

A hotline phone must be a standard, single-line phone, not a PARTNER telephone. However, the hotline phone can ring any type of phone.

During a power outage, neither the system’s features nor PARTNER phones work. However, standard, single-line touch-tone or rotary phones connected to extensions 10, 16, 22, and/or 28 can be used to place and receive calls. These extensions connect directly to lines 1, 3, 5, and 7, respectively. To

prepare for a power failure, AT&T recommends:

■

Store standard phones close to extensions 10, 16, 22, and/or 28. During a power failure, replace the PARTNER phone with the standard phone.

Or, connect a standard phone to these extensions at all times, either by

itself or combined with an PARTNER phone via a 267F2 bridging adapter.

■

Do not program a Hotline on extension 10, 16, 22, or 28 to keep these extensions available for power failure use.

If upgrading from a one-module PARTNER system, remove the rubber feet that may be attached to the 206 module before installing.

If upgrading from a two-module PARTNER system, remove the module

connector from the the two modules.

Installing the Hardware 2-1

Installing the Control Unit

CAUTION:

ing, or other damage, environmental and electrical conditions must meet the specifications on p. 1-4.

MOUNT THE BACKPLANE ON A WALL

Hold the backplane in place on the wall. Using the four screw keyholes in the backplane as a template, mark the screw locations on the wall.

Start the four #12 screws, Ieaving thereabout 1/4” out from the wall. Use screws appropriate for the wall surfacewhen loaded with five modules, the control unit weighs

37.5 pounds.

Slip the backplane onto the screws and tighten them.

INSERT THE MODULES

CAUTION:

modules. Slide the first 206 module straight into the left most slot of the

backplane. Push slowly but firmly until the module snaps into place (you should hear and feel two snaps). The module must be securely attached to the rear of the backplane and held into place by the locking tab on the bottom front of the backplane/module slot. Insert the next 206 module in the second slot from the left. Note the alignment of dovetails between each module when modules are installed next to each other.

CAUTION: Do not force the module. If it does not insert easily, pull down on the front locking tab, remove the

module, clear any obstruction, and insert the module again.

Insert the processor module in the center slot. Insert the

other 206 modules from left to right, without skipping slots.

Label

To prevent electrostatic discharge, overheat-

Do not connect AC power cord before inserting

the line

and extension

jacks as shown below:

TEST THE SYSTEM

Connect the AC power cord to the power jack on the top right rear of the backplane. Press firmly until it locks into place. Make sure the circuit breakers on each module and the backplane are pushed in.

Plug the other end of the power cord into a grounded 3prong wall outlet not controlled by a switch.

Check all green lights on the front of the unit. If any lights are out, remove the power cord and reseat the module.

To test the lines, plug a PARTNER 12-button phone into extension 10. Press the line button for each outside line and listen for dial tone. Repeat for extensions 16, 22, and 28.

Disconnect the power cord before continuing.

CONNECT THE MODULAR TELEPHONE CORDS

Connect the modular telephone cords from the telephones to the extension jacks on the 206 modules, starting with the top

extension jack on the leftmost 206 module. Route the cords through the hook on the front of the module, then through the slot between the module and the base of the backplane.

Leave at least 2 feet of slack in the cords so that you can

easily reconnect the cords during replacement.

CONNECT THE MUSIC-ON-HOLD SOURCE (OPTIONAL)

Follow these steps to connect the audio source to the control unit. (Assemble and use according to the manufacturer’s directions.)

Using a flathead screwdriver, turn the volume control on the processor counterclockwise to the lowest setting.

Insert the RCA plug into the RCA jack on the processor

(labeled MUSIC ON HOLD). Route the cord through the

hook on the front of the module and the slot between the module and the base of the backplane.

Connect the cord to the music-on-hold source according to

the manufacturer’s directions. Finally, adjust the volume

using the volume control on the processor. Place a call on hold and listen to the level while adjusting. If you do not hear

music at any volume setting, check system programming

procedure #602

(chapter 3).

CONNECT THE OUTSIDE TELEPHONE LINE CORDS

Test for dial tone at the network interface jacks before connecting outside lines.

Connect the outside telephone line cords to the line jacks on the 206 modules, starting with the top line jack on the leftmost 206 module. Route the cords alongside the telephone cords. Leave at least 2 feet of slack in the cords so that you can easily reconnect the cords during replacement.

Connect the free end of each line cord to the appropriate

network interface jacks.

Figure 2-1 Control Unit Installation

2-2 Installing the Hardware

CONNECT THE LOUDSPEAKER PAGING SYSTEM (OPTIONAL)

Only the steps for connection to the control unit are included here. Follow the rnanufacturer's directions for setting up and using it.

Insert the modular plug for the paging system into the modular jack labeled PAGE on the processor. Route the cord as described in step 16.

Connect the cord to the loudspeaker paging system accord-

ing to the manufacturer’s directions.

CONNECT THE AC POWER CORD

Connect the power cord as described in steps 9, 10, and 11.

INSTALL THE OUTSIDE COVER

Holding the sides of the cover, slide the cover onto the front

of the modules until it meets the backplane.

Installing the Hardware 2-3

Installing Telephones and Other Equipment

CAUTION:

PARTNER phones must be connected with a 2-pair telephone wire. Other equipment must be connected with a 1-pair mounting cord (AT&T D2R mounting cords

recommended).

DESK MOUNTING A PARTNER PHONE

Plug one end of the handset cord into the jack on the handset. Plug the other end of the cord into the small jack on the left side of the base.

Plug one end of the telephone mounting cord into the big jack on the base of the phone. Push the cord in place along the channel on the base of the telephone.

If you want to raise the angle of the phone, install the telephone stand. To attach the stand to the base of the phone, gently place the phone upside down with the low end of the phone to your right. Insert the tab on the narrow end of the stand into the right slot on the base of the phone. Then insert the other tab into the left slot, pushing the stand down and slightly inward until the tab locks into place.

Plug the other end of the mounting cord into the modular wall jack.

Test the intercom. Lift the handset, then press an [Intercom] button. You should hear an intercom dial tone. If not see chapter 8, in the System Manager’s Guide (“Phone Has Lights but No Dial Tone”).

Test the outside line connection. I-M the handset and press an

outside line button. You should hear an outside dial tone. If not, see chapter 8, in the System Manager’s Guide (“Phone Has Lights but No Dial Tone").

Slide theQuick Reference card under the telephone. Label the button sheet and insert as follows:

Remove the clear plastic cover from the phone--gently

press down on the center tab, then lift.

Place a button label sheet on the phone so the holes on the

sheet fit over the buttons.

Replace the plastic cover.

ST PROCEDURE FOR PARTNER PHONES

To t

est the power and lights on a PARTNER phone:

Press and hold [#] button for 5 seconds.

Before releasing the [#]

button, lift the handset. All lights should light, the ringer should sound, and on the PARTNER display phone, a test pattern should appear on the display. If not, call the Helpline at 1 800 628-2888.

Replace handset. The phone is in normal operating mode.

Figure 2-2 Desk Mounting a PARTNER Telephone

2-4 Installing the Hardware

WALL MOUNTING A PARTNER TELEPHONE

WARNING:

phone. To do so will expose you to a risk of electrical shock. Reverse the plastic hook that sits in the earpiece part of the

handset cradle.

To attach the stand to the base of the phone, gently place

the phone upside down with the low end of the phone to the tight. Insert the tab on the narrow end of the stand into the left slot on the base of the phone. into the right slot, pushing the stand down and slightly inward until the tab locks into place.

Attaching the stand is a required step. Do not attempt to wall

mount a corded PARTNER phone without first attaching the stand.

Finally, plug one end of the handset cord into the jack on the handset. Plug the other end into the small jack on the side of

the base. If you need a shorter cord, use AT&T’s 2-foot

D4BU-29 mounting cord (not provided).

Test the inside and outside line connections as described in steps 5 and 6 of figure 2-2.

Label the phone as described in step 8 of figure 2-2.

Test the telephone as described in figure 2-2.

Place the Quick Reference card near the telephone.

Do not attempt to unscrew the base from the

Then

insert the other tab

Test a telephone by lifting the handset. You should hear a dial tone, indicating a good connection on the line. If you don’t, see chapter 8, in the System Manager’s Guide, (“Phone Has

If you install a fax machine and want to assign a Fax Management button, see p. 3-29 to program the extension as a fax extension.

If you install a doorphone, program the system to recognize the Doorphone and Doorphone Alert extensions. Seepages 3-32 and 3-33.

INSTALLING TWO DEVICES ON ONE

CAUTION:

instructions, not the ones provided with the equipment. After assembling the equipment, plug the mounting cord of

the non-PARTNER device into the top jack of the 267F2 bridging adapter. Plug the PARTNER phone or second standard device into the bottom jack (the one with four wires). If the standard device’s mounting cord is loose, use an AT&T D2R mounting cord instead.

Plug the adapter into the modular wall jack or directly into

the extension jack of a

Lights but No Dial

Tone”).

EXTENSION

avoid malfunction, follow these installation

206

module. Below is an example:

lNSTALLING STANDARD TELEPHONES AND OTHER

EQUIPMENT

Assemble the equipment according to the manufacturer’s

instructions. Plug the mounting cord into the modular wall jack. If the plug

is loose in the jack, use an AT&T D2R mounting cord. To order, see appendix

B in the

System Manager’s Guide.

Test the intercom and outside lines as described in steps 5

and 6 of figure 2-2.

If installing two phones on one extension, test connection:

1 Pickup the handset of the first phone and listen for dial

tone.

2 Pickup the handset of the second phone and listen for

dial tone.

If no

dial

Guide, (“Phone Has Lights but No Dial Tone”).

tone, see chapter 8, in the System Manager’s

Figure 2-3 Wall Mounting a PARTNER Telephone and Installing Other Equipment

Installing the Hardware 2-5

Removing/Replacing Modules

Removing a Module

To remove a processor or 206 module:

1. Disconnect the AC power cord from the wall outlet.

2. Remove the control unit cover by sliding it directly off the backplane.

3. Grasp the front top of the module with one hand while holding down the locking tab at the base of the module with the other hand. With the locking

tab down, put one finger of the same hand in the wire bracket on the bottom front of the module. Using both hands, pull the module forward and out, being careful not to strain the wires connected to the module. (If there is not enough slack in the wires, label and disconnect them before remov-

ing the module. )

WARNING: There are no field-serviceable components inside the 206 modules or backplane. Hazardous voltages within. DO NOT OPEN THE MODULES!

Replacing a Module

2-6 Installing the Hardware

Figure 2-4. Removing 206 Module

To replace a defective processor or 206 module:

Complete the steps above for removing the module.

Disconnect the first telephone line from the old module and connect it to

the new module. Repeat for the second telephone line (if applicable).

Disconnect the first extension line from the old module and connect it to the new module. Repeat for the other extensions.

Insert the new module as described on page 2-2.

Connect the AC power cord. The system performs the necessary reset procedures automatically. You should not need to reprogram the system unless you replaced the processor module, or unless you added or removed telephone lines and/or extensions when replacing the 206

modules.

System Programming

3-i

Alphabetic List of Procedures

Abbreviated Ringing Allowed List Assignment Allowed Phone Number Lists Automatic Privacy Calling Group Extensions Copy Settings Dial Mode Disallowed List Assignment Disallowed Phone Number Lists Display Language Doorphone 1 Extension Doorphone 2 Extension Doorphone Alert Extensions Emergency Phone Number List Fax Machine Extensions Hold Disconnect Time Hotline Line Assignment

Line Type Line Use Restriction Music On Hold Night Service Button Night Service Group Number of Lines Outgoing Call Restrictions Outside Conference

PBX Dial-Out Code

Pickup Group Extensions

Recall Timer Duration

Rotary Dialing Timeout System Date

System Day

System Password

SystemReset—ProgrammingSaved

System Speed Dial Numbers

System Time Toll Call Prefix

Transfer Return Rings

3-16 3-24 3-24 3-15 3-26 3-17 3-9 3-22 3-20 3-14 3-32 3-32 3-33 3-23 3-29 3-11 3-31 3-12 3-1o 3-13 3-30 3-27 3-28 3-5 3-18 3-8 3-6 3-25 3-7 3-8 3-4 3-4

3-19 3-34 3-34 3-5 3-19 3-6

3-ii System Programming

Overview

Programming Methods

This chapter provides instructions for programming your system. Your

PARTNER Plus system was programmed at the factory so that it works when installed. However, the needs of your business may require that you change some or all of the factory settings. System programming allows you to change these factory settings.

For example, each year when the time changes from Standard Time to Daylight Savings Time, you will want to change the system time. This change is easy to

make through system programming. System programming also lets you customize the system to work best for your business. For example, you may not

want all extensions to have all outside lines. Using system programming, you

can assign lines on an extension-by-extension basis.

The PARTNER Plus system has more than 30 system programming procedures,

each identified by a 3-digit code. Using these codes, you can program the system in one of two ways:

■

Direct Method.

followed by data. This method is best for completing one or two procedures

at a sitting.

With this method, you enter the procedure’s 3-digit code

■

Cycle Method.

numerical order. This method is best for programming the system the first

time or for changing several settings. You can skip procedures without

changing their settings.

Detailed instructions for programming are included in the rest of this chapter, beginning on p.

the Programming Quick Reference on the inside back cover of this guide especially useful. This chart lists all the procedures and possible settings.

The Programming Extension

System programming must be performed at extension 10 on a PARTNER display phone. As you program, messages on the display prompt you to enter

data. You can program the system with the handset on or off the phone; you may even be on a call. This capability is useful for working with technical support personnel on troubleshooting. However, you cannot be on the speaker

or microphone during programming.

The Programming Overlay

The normal functions of several buttons on the PARTNER display phone at extension 10 change during system programming. For example, the left

[ Intercom ] button becomes [ System Program ], the button used to enter program

mode. To identify these buttons while programming, place the programming overlay provided with the system on the dial pad of extension 10. Figure 3-1 shows the programming overlay with descriptions of the special buttons.

With this method, you cycle through the procedures in

3-4. Once you are familiar with the basic programming steps,

System Programming 3-1

Figure 3-1 Programming Overlay

3-2 System Programming

General Instructions

Programming the PARTNER Plus system requires no complicated steps or

intensive training. By following the detailed instructions given in the rest of this chapter, you can quickly change system settings. As you become familiar with programming, use the Programming Quick Reference on the inside back cover

of this guide for procedure codes and settings. The detailed instructions for each procedure include:

■ A brief description of the procedure

■

Valid data entries or procedure settings

■ Considerations for how the procedure interacts with other procedures (if

appropriate)

■

Programming notes and steps including:

■ Entering system program mode

■ Selecting the procedure

Remember to place the program-

ming overlay on the dial pad of

extension 10 before starting.

When you go to another procedure, start with step 2 of the instructions for the new procedure.

You can also exit program mode by lifting and replacing the handset, or by replacing it if it has been lifted.

■ Selecting items—

■ Entering data

lines, extensions, list, and phone numbers—if necessary

The instructions use the initial factory setting (designated with an ✔ in the valid entries section). if your system has been previously programmed, the displays may differ.

Once you’ve completed the steps in the detailed instructions, the data setting is saved. You can now

■ go to another procedure,

■ return the data to the factory setting, or

■ exit program mode.

Instructions for these choices are given in the box shown on the bottom of every

two pages:

✔

Factory Setting

To go to the next procedure: [ To go to the previous procedure: [ Prev Proc ] To return data to the factory setting: [

Next Proc ]

Remove ]

To go to a specific procedure: [ # ] [ x ] [ x ] [ x ] [ x ] (where XXX is the procedure number)

To exit system programming: [ Feature ] [ 0 ] [ 0 ]

System Programming 3-3

Programming Procedures

System Date

If your system has been previously programmed, the displays may differ.

See the box at the bottom of this page for a summary of options of what to do next.

System Day

Code:

Description:

#101

The month, day, and year that appears on PARTNER display

phones

Valid Entries: Any date Programming Steps:

1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 1 ] . display reads:

System Date Data 010100

2. Enter today’s date in the form MMDDYY, using leading zeroes for all single-digit months and dates. For example, to enter December 4, 1990, press [ 1 ] [ 2 ] [ 0 ] [ 4 ] [ 9 ] [ 0 ] . The display reads:

System Date Data 120490

Code: #102

Description:

Valid Entries: ✓ 1

The day of the week that appears on PARTNER display phones

Sunday

2 = Monday 5 = Thursday

4 = Wednesday 6 = Friday

7 = Saturday

3 = Tuesday

Programmi

ng Steps:

3-4 System Programming

1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 2 ]

display reads:

System Day 1 Sun

2. Change the day by entering a new setting number as listed above. example, to set the day to Tuesday, press [ 3 ] . The display reads:

System Day 3 Tue

Or press [ Next Data ] or [ Prev Data ] until the correct day of the week shows on the display.

✓

= Factory Setting

Togo to the next procedure: [ Next Proc ] Togo to the previous procedure: [ Prev Proc ] To return data to the factory setting: [ Remove ]

To go to a specific procedure: [ # ] [ X ] [ X ] [ X ] (where X X X is the procedure number)

To exit system programming: [ Feature ] [ 0 ] [ 0 ]

For

System Time

Code: #103 Description:

The time, in 24-hour military-style notation

Even though you enter the time in

24-hour notation, it appears on

display phones as a.m. and p.m.

after you program it.

Number of Lines

Valid Entries:

Programming Notes:

Any time

Enter the time in 24-hour notation, commonly known as military time. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeroes when necessary. For example, to set the time to 9:00 a.m., enter [ 0 ] [ 9 ] [ 0 ] [ 0 ] .

To set the time to 4:45 p.m., enter [ #

] [ 1 ] [ 0 ] [ 3 ] .

Programming Steps:

1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 3 ]. The display reads:

System Time

Data 0000

2. Enter a new time in 24-hour notation. For example, to set the time to 2:15 p.m., press [ 1 ] [ 4 ] [ 1 ] [ 5 ]. The display reads:

System Time Data 1415

Code: #104 Description:

Use this procedure as a quick way to assign the same number of

outside lines to all extensions when first setting up the system. You can assign

all or only some of the outside lines to all extensions. If you assign fewer lines than the total number of lines in the system, the system assigns the lines in order. For example, if you assign 5 lines but there are 8 outside lines, the system assigns lines 1 through 5 to all extensions.

Valid Entries:

through 8 lines

✔

2 lines per 206 module installed

Considerations:

To add or delete specific lines on specific extensions, use procedure #301, Line Assignment.

If you later add more lines to the system, use procedure #301 to assign them to extensions rather than this procedure, which returns the Line Assignment (#301 ), Automatic Line Selection (p. 4-3), and Line Ringing Options (p. 4-4) to the factory settings.

Programming Steps:

1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 4 ]. The display reads:

Number Of Lines

8 Lines

2. Enter the correct number of lines. For example, to tell the system there are 7 outside lines, press [ 7

Number Of Lines 7 Lines

] . The display reads:

System Programming 3-5

Transfer Return Rings

Code:

Description:

#105

Defines the number of times an extension should ring with a

transferred call before the call returns to the originating extension.

PBX Dial-Out Code

See appendix A for more information on programming for PBX and Centrex.

Valid Entries:

(transferred calls not returned to originating extension)

1 through 9

✓ 4

Considerations:

If you have a fax machine or an answering machine connected to the system, set this number greater than the number of rings these devices wait before answering. This value prevents a call transferred to these machines

from returning before it is answered.

Programming Steps:

1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 5 ] . The display reads:

Transfer Return 4 Rings

2. Enter a different setting. For example, to set a transfer return of 5 rings, press [ 5 ] . The display reads:

Transfer Return 5 Rings

Code:

#106

Description:

If your system is connected to a PBX (Private Branch Exchange) or a Centrex system instead of directly to the local telephone company’s switching system, use this procedure to identify the digit you dial to get an outside line.

Valid Entries:

0 through 9

✓ 9

3-6 System Programming

Consideration:

■ Use procedure #202, Line Type, to identify the lines that are connected to

the PBX or Centrex.

■ Do not include the dial-out code in System Speed Dial, Personal Speed Dial,

and Auto Dial numbers. The system automatically supplies it.

Programming Steps:

1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ] [ # ] [ 1 ] [ 0 ] [ 6 ] . The display reads:

PBX DialOut Code

Data 9

2. Enter the correct dial-out code. For example, if you dial [ 8 ] to dial out, press [ 8

]. The display reads:

PBX DialOut Code Data 8

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