Lucent Technologies
Bell Labs Innovations
Using the
PARTNER MAIL VS
®
Voice Messaging System
Release 4
585-322-523
PARTNER MAIL VS System
This system serves as your personal answering machine.
Callers from inside and outside your company can hear
your personal greeting and leave messages in your
mailbox. You can listen to your messages, save, forward, or
discard them. You can create your own password to keep
messages private. And while you are away from your desk,
you can have the system “outcall” a pager or telephone
number whenever a new message arrives in your mailbox.
Helpful Hints
While using Voice Mail Service, you can:
■
Dial the next step of any procedure without waiting
–
for a greeting or prompt to finish.
Press [
★
–
–
Use the following key sequences;
In addition, you can press [
Voice Mail Service and make other calls without having
to hang up the handset. (This is useful when you are
calling from a pay phone or making credit card calls.)
■
While logged in to Voice Mail Service, you can forward
a message (with voice comment) from your mailbox to
the mailbox of one or more subscribers on your system.
■
While using Voice Mail Service, you can listen to
messages and prompts in one of several available
languages. See your System Manager for more
information.
■
The PARTNER MAIL VS system turns on the message
light on your system phone when a message is sent to
your mailbox, and turns off the message light after you
listen to all of your new messages.
■
Your mailbox accommodates up to 20 minutes of stored
messages (or 40 messages). The receptionist’s mailbox
at extension 10 accommodates up to 60 minutes of
stored messages (or 120 messages).
■
When your mailbox is 80% full, you will hear the
“Mailbox is 80% Full” warning when you log in to Voice
Mail Service. If your mailbox is 100% full, you will hear
the “Mailbox is Full” warning, and your callers are
notified that they cannot leave messages.
■
If the Outcalling feature is available to you on your
system, you can have the system call your pager or a
telephone number according to a predefine schedule
whenever you receive a new message in your mailbox.
See your System Manager for feature availability.
] [ # ] to go back to the previous menu.
[
★
] [ 3 ] or [
★
] [ 4 ] or [
[
★
] [ 7 ] or [
[
★
] [ 8 ] or [
[
★
] [ D ] to delete a message
★
] [ H ] to access help
★
] [ R ] to restart
★
] [ T ] to transfer
★
] [
★
] [ 9 ] or [
★
] [
★
] [ X ] to exit
PARTNER MAIL VS is a registered trademark of Lucent Technologies.
1
Logging In to the System
1.
If you are calling from:
■
Outside your company:
–
Call in on a line answered by the PARTNER MAIL
VS system.
–
Press [
★
] [ 7 ] to access your mailbox when you
hear either the Automated Attendant Service
greeting or a subscriber’s personal greeting.
If someone answers the call, ask them to transfer you
to the PARTNER MAIL VS system by dialing
[ Transfer ] [ 7 ] [ 7 ] [ 7 ] (or pressing a programmed button).
■
Inside your company:
–
Press a programmed button to call the PARTNER
MAIL VS system or:
–
From a system phone,
–
From a standard phone,
you hear intercom dial tone.
Enter your extension number followed by [ # ].
2.
NOTE:
Enter your password followed by [ #
3.
NOTE:
When dialing from your extension, just press [ # ].
Until you change it, the default password is
[ 1 ] [ 2 ] [ 3 ] [ 4 ].
The system announces the number of new and old
messages in your mailbox.
Select an option from the Voice Mail Menu:
4.
Press
to get messages.
[ 2 ]
[ 3 ]
to change your personal greeting (s).
]
[ 5
to change your password.
]
[ 6
to administer Outcalling.
★
] [ 8 ]
[
to transfer to another extension.
]
[ 0
to transfer to the receptionist at extension 10.
press [ Intercom ] [ 7 ] [ 7 ] [ 7 ].
press [ 7 ] [ 7 ] [ 7 ] after
].
Listening to Messages
Log in to the PARTNER MAIL VS system.
1.
The Voice Mail Menu plays.
2.
Press [
Press [ 0
3.
NOTE:
messages. All new messages are played in the order in
which they were received.
4.
After the message plays, do any of the following:
■
■
■
■
NOTE:
header, the message remains as a new message.
■
2
] to get messages. The message header plays.
] to play the message. The message plays.
New messages are played before old/saved
Press [ 1 ] [ 2 ] to forward. See Forwarding a Message.
Press [ 2 ] [ 3 ] to replay the current message header.
Go back to Step 3.
Press [ 0 ] to replay the current message. Repeat Step 4.
Press [ # ] to save the message and skip to the next
message header. Go back to Step 3.
If you press [ # ] after listening only to the message
Press [
★
] [ 3 ] to delete the message.
The prompt says “Deleted” and the next message
header plays. Go back to Step 3.
2
Forwarding a Message
After listening to a message in the Voice Mail Service:
1.
Press [ 1 ] [ 2 ] to forward the message with a voice
comment.
The prompt says, “Record at the tone.”
Record your voice comment and press [ 1 ] to end
2.
recording.
When you are done recording, do one of the following
3.
or go to Step 4:
■
Press [ 2 ] [ 1 ] to re-record your voice comment.
■
Press [ 2 ] [ 3 ] to play back your recorded comment.
■
Press [
★
] [ 3 ] to delete your recorded comment.
★
Press [
4.
The prompt says, “Please enter mailbox number and
# sign. When finished addressing, press *#.”
Enter the extension number followed by [ # ] for each
5.
mailbox to which you want the message forwarded.
NOTE:
number you entered.
6.
Press [
NOTE:
extension you have selected is full.
] [ # ] to approve the voice comment.
You can press [
★
] [ # ] to send the message with voice comment
★
] [ 3 ] to delete the last extension
The system notifies you if the mailbox for the
Transferring to an Extension
You can transfer to another extension:
–
While logged in to Voice Mail Service,
–
After hearing someone’s personal greeting,
To transfer:
1.
Press [
★
] [ 8 ].
The prompt says, “Please enter extension number.”
2.
Enter the extension number to which you want to be
connected. To transfer to the receptionist’s extension,
press [ 0 ].
Using Dial Code/Button Features
To:
Call Voice Mail Service
Turn voice mail coverage
on and off
Send calls to your mailbox
without ringing your
extension first
Press:
[ Intercom ] [ 7 ] [ 7 ] [ 7 ] or pro-
grammed VMMsgs button
Programmed VMS Cover
button
Programmed DND button
(and VMS Cover button if
applicable)
Transfer outside callers
to another subscriber’s
mailbox
* In some countries, the Voice Mailbox Transfer code is [ Feature ]
[ 1
] [ 5 ]. Also, some systems allow you to use Voice Mailbox
Transfer from a standard phone by pressing [ 8
extension number. Check with your System Manager.
[ Feature ] [ 1 ] [ 4 ]* or programmed VMBox button,
then dial the extension
number
] [ 1 ] [ 5 ] then the
3
Logging In
1
Dial your company’s phone number,
then:
■
If voice mail answers, press
[
★
] [ 7 ].
■
If an employee answers, ask them
Panel 1
to transfer you to voice mail
([ Transfer ] [ 7 ] [ 7 ] [ 7 ]).
2
Enter extension number and [ # ].
3
Enter password and [ # ].
4
Choose an activity. Press:
] to get messages.
[ 2
] to record personal greeting.
[ 3
] to change password.
[ 5
] to administer Outcalling.
[ 6
Key Sequences
Task Numerical Key
[
★
[
★
[
★
[
★
[
★
] [ 3 ]
] [ 4 ]
] [ 7 ]
] [ 8 ]
] [
★
] [ 9 ]
Delete
Help
Restart
Transfer
Exit
Letter Key
[
★
] [ D ]
[
★
] [ H ]
[
★
] [ R ]
★
] [ T ]
[
[
★
] [
★
] [ X ]
Listening to Messages
1
Log in (see panel 1).
2
Press [ 2 ] to get messages.
3
Press [ 0 ] to play message.
4
After message plays, press:
Panel 2
[ 1 ] [ 2 ] to forward a message with comment.
] [ 3 ] to replay header.
[ 2
] to replay message.
[ 0
[ # ] to save message and skip to next
header.
[
★
] [ 3 ] to delete message.
Recording Your Personal Greeting
1
Log in (see panel 1).
Press [ 3 ] for personal greeting.
2
Bilingual Mode only, press [ 1
3
greeting or [ 2
4
Press [ 1
5
Record new greeting.
Press [ 1
6
After recording, press:
7
] for secondary greeting.
] to change greeting.
] when finished recording.
] for primary
[ 2 ] [ 3 ] to play back.
] [ 1 ] to re-record.
[ 2
★
] [ 3 ] to delete greeting just recorded.
[
★
] [ # ] to approve greeting.
or [
Forwarding a Message
1
Log in (see panel 1) and listen to
Panel 3
message.
2
Press [ 1 ] [ 2 ] to forward with voice
comment.
3
Record your comment and press [ 1 ].
4
After recording, press:
[ 2 ] [ 3 ] to play back comment.
] [ 1 ] to re-record comment.
[ 2
★
] [ 3 ] to delete comment just recorded.
[
★
] [ # ] to approve comment.
or [
5
Enter mailbox number and press [ # ].
Repeat for additional mailboxes.
6
Press:
[
★
] [ 3 ] delete the last extension
entered.
or [
★
] [ # ] to send the message with
voice comment.
Lucent Technologies
Bell Labs Innovations
Using the
PARTNER MAIL VS
Voice Messaging System
Release 4
®
Help
After logging into Voice Mail Service, you can press [
★
] [ 4 ]
to repeat a prompt.
If you have a problem with your voice messaging system,
contact your System Manager. If the problem is not solved,
in the continental U.S. call the Lucent Technologies
Technical Service Center at 1 800 628-2888. Outside the
continental U.S., contact your Lucent Technologies
Representative or local Authorized Dealer.
Changing Your Password
To prevent unauthorized access to your mailbox and
maximize system security, change your password the first
time you log into Voice Mail and periodically thereafter. It
is strongly recommended that you use a 4-digit password.
Log in to the PARTNER MAIL VS system.
1.
The Voice Mail Menu plays.
Press [ 5
2.
The prompt says, “Please enter new password and #.”
Enter up to four digits for the new password followed by
3.
[ #
The prompt says “Re-enter password and #.”
Enter the new password again followed by [ #
4.
] to change your password.
]. You should use four random, non-sequential digits.
].
Recording Personal Greeting(s)
Before you record, note that callers who hear your personal
greeting can press [
they can press [ 0 ] to reach the receptionist before or after
your greeting plays. In your personal greeting, you may
want to prompt the caller to press [
options. Also, if the system is set for Bilingual Mode*, tell
callers they can press [
and Secondary Languages used for your personal greeting.
NOTE:
If your mailbox is full, callers hear your personal
greeting then the message “Sorry Mailbox is Full.” To leave
a message, they must transfer either to the receptionist’s
extension or to another subscriber’s extension.
Log in to PARTNER MAIL VS.
1.
The Voice Mail Menu plays.
Press [ 3
2.
The Greeting Menu plays.
If the system is set for Bilingual Mode, press [ 1 ] to change
3.
your primary personal greeting or [ 2
secondary personal greeting. Otherwise, skip this step.
If you want to listen to the current greeting before you
4.
change it, press [ 0
Lift the handset and press [ 1
5.
The prompt says, “After recording, press [ 1
the tone.”
★
] [ 8 ] to transfer to another extension, or
★
] [ 8 ] or [ 0 ] for these
★
] [ 1 ] to switch between the Primary
] to change your personal greeting.
] to change your
]. If not, go to Step 5.
] to change your greeting.
]. Record at
Copyright © 1997 Lucent Technologies
All Rights Reserved
Printed in USA
6
585-322-523
Issue 1
March 1997
6.
After you hear the tone, record your personal greeting
(four minutes maximum).
Example:
“This is Joe Conlin. I’m in the office today but
away from my desk. If you would like to talk to the receptionist, press [ 0 ]. Otherwise, please leave your name, phone
number, and a brief message at the sound of the tone.”
Press [ 1 ] after recording.
7.
Choose an option or go to Step 9:
8.
■
Press [ 2 ] [ 3 ] to play back the greeting.
■
Press [ 2 ] [ 1 ] to re-record the greeting. Go to Step 6.
■
Press [
★
] [ 3 ] to delete the greeting. The old greeting
remains in effect.
Press [
★
9.
10.
If the system is set for Bilingual Mode, press [
] [ # ] to approve the greeting.
★
] [ # ].
Repeat this procedure from Step 3 for the other greeting.
* See your System Manager about system-supported languages.
Outcalling
Log in to the PARTNER MAIL VS system.
1.
The Voice Mail Menu plays.
6
Press [
2.
The system plays a message indicating whether
outcalling is turned on or off.
NOTE:
all systems. If Outcalling is not available to you, the system
plays “Invalid entry:” See your System Manager for feature
availability.
At this point, you can:
■
■
■
■
■
To turn outcalling on/off:
Press [ 1 ] to turn the Outcalling feature on (or off).
NOTE:
Outcalling number and schedule are saved in the system.
To listen to an Outcalling number:
Press [ 2 ] to hear the Outcalling number (if it exists).
To get instructions:
Press [ 3 ] to hear instructions on how to enter your
Outcalling number.
To enter/change an Outcalling number:
The system can Outcall to a telephone or pager number.
This Outcalling number can consist of:
–
9* to access an outside line,
a telephone number or your paging system number
–
(including area code, if necessary),
–
your paging system personal identification number
(PIN), if any, and
–
your paging system callback number.
NOTE:
beginning of the number.
] to administer the Outcalling feature.
The Outcalling feature is not available to all users on
Turn the Outcalling feature on or off.
Listen to the Outcalling number.
Get instructions for entering the Outcalling number.
Enter or change the Outcalling number.
Check or change the Outcalling schedule.
If you turn off the Outcalling feature, your predefine
For calls to an external number, you must enter 9* at the
7
You may enter up to 60 digits (including 0 through 9), * (for
a 1.5-second pause), and #.
Example:
Your Outcalling number to a paging system is
9*5551234*******375#6789#
when you must
dial 9 followed by a pause to access an outside line,
–
–
dial 555 1234 to reach your paging system,
–
wait several seconds for the paging system to answer
(represented by the repeated *)
enter 375 followed by # as your PIN, and
–
–
enter 6789 followed by # as your callback number.
NOTE:
The number of pauses necessary for the paging
system to answer varies. You should verify that the system
can Outcall using the number as you have entered it. See
your System Manager for details.
1.
Press [ 4 ] to enter or change an Outcalling number.
2.
Choose an option:
■
Press [ 1 ] for Outcalling to a telephone number.
■
Press [ 2 ] for Outcalling to a pager number.
The prompt says, “Enter outcalling number and wait
for confirmation.”
3.
Enter your Outcalling number.
After you enter the last digit, the system waits a few
seconds, then prompts, “If finished, press * #. To
continue entering, press 1.”
4.
At the prompt, do one of the following:
■
Press [
★
] [ # ] if you have finished entering the
Outcalling number.
■
Press [ 1 ] and continue entering the Outcalling
number. When you are done, wait for the system to
prompt you. Repeat Step 4.
The system plays back the Outcalling number.
5.
At the prompt, do one of the following:
■
Press [ 6 ] to cancel the Outcalling number.
■
Press [ 9 ] to confirm the Outcalling number.
To change/check the Outcalling schedule:
1.
Press [ 5 ] to check the time the system begins and ends
Outcalling. The system default schedule is 24 hours a
day.
The system plays back the current start and end time.
Do one of the following:
2.
■
Press [ # ] to accept the current schedule.
■
Press [ 1 ] to change the time.
The prompt says, “Enter Outcalling start time in the
format of... To skip, press #.”
Do one of the following:
3.
■
Press [ # ] to accept the current start time.
■
Enter the start time using the 24-hour format of
HHMM (where HH represents the hour and MM
represents minutes), followed by [ # ].
Example:
Enter [ 1 ] [ 9 ] [ 3 ] [ 0 ] [ # ] for the start time of
7:30 p.m.
The prompt says, “Enter Outcalling end time in the
format of... To skip, press #.”
8
4.
Do one of the following:
■
Press [ # ] to accept the current end time.
■
Enter the end time using the format shown in Step 3.
The system plays back the start and end time you have
entered.
5.
Either:
■
Press [
★
] [ # ] to approve the schedule.
■
Press [ 1 ] to re-enter the schedule. Go to Step 3.
Using the Tutor Feature
Tutor is a help feature that allows you to access and listen to
information about commonly-used phone system features.
To access the Tutor menu:
Dial [ Intercom ] [ 7 ] [ 7 ] [ 7 ].
1.
Press [
★
2.
and #” prompt.
Voice prompts request you to enter the topic and
subtopic numbers.
At any time during the voice prompts, enter a topic and
3.
subtopic number:
1
2
3
4
One beep after an information segment means there is
more information about the subtopic. Two beeps
indicate the end of the information.
At one beep, do one of the following:
■
■
At
■
■
] [ 4 ] after you hear the “Please enter extension
Autodial Features
1 Last Number Redial
2 Save Number Redial
3 Personal Speed Dial
4 Intercom Auto Dial
5 Outside Auto Dial
Internal Calls
1 Hands Free Answer on Intercom
2 Voice Interrupt On Busy
3 Group Paging
Fixed Features
1 Transfer
2 Conference
About Your Phone
1 Buttons and Lights
2 Display
3 Speakerphone
4 Volume
5 Ring Patterns
Press [
★
] [ 4 ] to replay the previous segment.
Press [ # ] to play the next segment.
two beeps,
Press [
do one of the following:
★
] [ 4 ] to replay the previous segment.
Press [ # ] to return to the main menu.
9
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