CL84109/CL84209/CL84309
DECT 6.0 corded/cordless
telephone/answering system
with caller ID/call waiting
Congratulations
T
Compatible with
Hearing Aid T-Coil
TIA-1083
on your purchase of this AT&T product. Before using this AT&T product, please
read the Important safety information on pages 79-80 of this manual.
Please thoroughly read this user’s manual for all the feature operations and
troubleshooting information necessary to install and operate your new AT&T
product. You can also visit our website at www.telephones.att.com or
call 1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
Type: DECT 6.0 corded/cordless telephone/answering system with
caller ID/call waiting
Serial #:
Purchase date:
Place of purchase:
Both the model and serial number of your AT&T product can be found on the
bottom of the telephone base.
Save your sales receipt and original packaging in case it is necessary to return
your telephone for warranty service.
Telephones identified with this logo have reduced noise and interference when
used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083
Compliant Logo is a trademark of the Telecommunications Industry Association.
Used under license.
The ENERGY STAR® program (www.energystar.gov)
recognizes and encourages the use of products that
save energy and help protect our environment. We
are proud to supply this product with an ENERGY
STAR® qualified power adapter meeting the latest
energy efficiency guidelines.
and clarity .................................................. 85
Index ................................................................ 86
Getting started
Quick reference guide - handset
CHARGE indicator
On when the handset is
charging in the charger.
qCID/-VOLUME
Press qCID to show caller ID
history (page 50).
Press to scroll down while in
menus.
While entering names or
numbers, press to move the
cursor to the left.
Press to decrease the listening
volume when on a call.
PHONE/FLASH
Press to make or answer a call.
During a call, press to answer
an incoming call when you
receive a call waiting alert
(page 31).
1
While reviewing a call log
entry, press repeatedly to
add or remove 1 in front of
the telephone number before
dialing or saving it in the
directory.
MUTE/DELETE
During a call, press to mute the
microphone (page 31).
While reviewing the caller
ID history, the directory or
the redial memory, press to
delete an individual entry
(page 51, page 45 and page 30
respectively).
While predialing, press to
delete digits (page 28).
SPEAKER
Press to turn on the handset
speakerphone, press again to
resume normal handset use
(page 29).
MENU/SELECT
Press to show the menu.
While in the menu, press to
select an item or save an entry
or setting.
DIRp/+VOLUME
Press DIRp to show directory
entries (page 43).
Press to scroll up while in
menus.
While entering names or
numbers, press to move the
cursor to the right.
Press to increase the listening
volume when on a call.
OFF/CLEAR
During a call, press to hang up.
While in a menu, press to
cancel an operation, back up to
the previous menu, or exit the
menu display.
Press and hold while the
telephone is not in use to erase
the missed calls indicator.
#
Press repeatedly to display
other dialing options when
reviewing a call log entry
(page 50).
REDIAL/PAUSE
Press repeatedly to view
the last five numbers dialed
(page 30).
While entering numbers, press
and hold to insert a dialing
pause (page 39).
INT
Press to begin an intercom
conversation or to transfer a
call (pages 34-37).
1
Getting started
Quick reference guide - handset
Main menu
The > symbol highlights
a menu item.
>ANS. SYSTEM
DIRECTORY
Main menu
ANS. SYSTEM (page 55)
DIRECTORY (page 38)
CALL LOG (page 47)
RINGER VOLUME (page 14)
RINGER TONE (page 15)
KEY TONE (page 15)
LCD LANGUAGE (page 15)
SET DATE/TIME (page 16)
CLR VOICEMAIL (page 17)
HOME AREA CODE (page 18)
Menu
Using menus
Press MENU/SELECT to show the main menu.
Press qCID or DIRp to scroll through menu
items.
Press MENU/SELECT to select or save
changes to a highlighted menu item.
Press OFF/CLEAR to cancel an operation,
back up to the previous menu, or exit the
menu display.
NOTE: Use your handset to set up the answering system (see pages 19-22).
2
Getting started
Quick reference guide - telephone base
• INTERCOM/HANDSET LOCATOR: While phone is idle,
press to page all handsets (page 33) or initiate an intercom call
(page 35).
• FLASH: During a call, press to answer an incoming call when
you receive a call waiting alert (page 31).
IN USE
On when a handset is in
•
use, when the answering
system is answering an
incoming call or you are
registering a handset.
Flashes when another
•
telephone is in use on
the same line or you are
deregistering handset from
the telephone base.
Flashes quickly when there
•
is an incoming call.
VOICEMAIL
• Flashes when you have
new voicemail. Voicemail
is a service offered by your
telephone service provider,
and is different from
answering system messages
(page 55).
• ANSWER ON: Press to turn the built-in answering
system on or off (page 55).
•
PLAY/STOP: Press to start or stop message
playback (page 57).
• X DELETE: Press to delete the message currently
playing. When in idle mode, press twice to delete all
old messages (page 58).
• REPEAT: Press to repeat the message; press twice
to play the previous message (page 58).
• SKIP: Press to skip the message (page 58).
• VOLUMEpq: Press to adjust
the volume of the speakerphone (if
speakerphone is on), message playback
(during playback) or ringer (when the
telephone base is not in use).
• REDIAL/PAUSE: Before dialing any
numbers, press to display the last five
numbers dialed (page 30).
While predialing or entering numbers
into your directory, press and hold to
insert a dialing pause (page 41).
• MUTE: Press to turn off the microphone;
press again to resume your conversation
(page 31).
• CLEAR: While using
menus, press to cancel an
operation, back up to the
previous menu or exit the
menu display.
• qCID: Press when the
phone is idle to display
the call history (page 50).
Press to scroll down while
in menus and lists. While
entering numbers or
letters, press to move the
cursor to the left.
• MENU/SELECT: Press
to show the menu. While
in the menu, press to
select an item or save an
entry or setting.
• DIRp: Press when the
phone is idle to display the
directory (page 43). Press
to scroll up while in menus
and lists. While entering
or modifying names, press
to move the cursor to the
right.
• DISP DIAL: Press to
dial the number currently
displayed.
• SPEAKER: Press to switch
between speakerphone and corded
handset (page 29).
3
Getting started
Installation
You must install and charge
the battery before using the
telephone.
Install the telephone base close to a telephone jack and a power outlet not
controlled by a wall switch. The telephone base can be placed on a flat surface
or vertically mounted on the wall (see page 10). For optimum range and better
reception, place the telephone base in a central and open location.
If you subscribe to high-speed Internet service (digital subscriber line DSL) through your telephone line, you must install a DSL filter between
the telephone line cord and the telephone wall jack (see page 6). The filter
prevents noise and caller ID problems caused by DSL interference. Please
contact your DSL service provider for more information about DSL filters.
Your product may be shipped with a protective sticker covering the handset or
telephone base display - remove it before use.
For customer service or product information, visit our website at
STOP!
See pages 8-9
for easy instructions.
www.telephones.att.com or call 1 (800) 222-3111. In Canada, dial
1 (866) 288-4268.
Avoid placing the telephone base too close to:
Communication devices such as: television sets, VCRs, or other cordless
•
telephones.
Excessive heat sources.
•
Noise sources such as a window with traffic outside, motors, microwave
•
ovens, refrigerators, or fluorescent lighting.
Excessive dust sources such as a workshop or garage.
•
Excessive moisture.
•
Extremely low temperature.
•
Mechanical vibration or shock such as on top of the washing machine or
•
workbench.
4
Getting started
Backup batteries installation and use
In the event of a power failure, your telephone can still operate with limited
functions if there are backup batteries (purchased separately) installed in the
telephone base. If a power failure happens during a call on the corded handset,
the call continues (at the lowest volume) until you hang up; while a call on the
cordless handset or speakerphone disconnects immediately.
During a power failure, you can still make and answer calls using the corded
handset. However, you cannot make or answer calls on the cordless handset or
speakerphone.
If power resumes while you are on a call, the call continues and the telephone
resets once you hang up.
Follow the steps below to install backup batteries.
1. Make sure the telephone line cord
and power adapter cord are not
connected to the telephone base.
2. Press the tab on the base battery
cover (on the bottom of the
telephone base) toward the cover
and swing open the battery door.
3. Insert three new AAA alkaline
batteries, matching the + and
- signs engraved on the telephone
base.
4. Replace the backup battery cover
onto the telephone base; the
cover clicks into place when it is
Battery compartment tab
attached properly.
During a power failure, if the backup batteries are installed, the telephone
base displays CHECK AC POWER.
BASE
CHECK AC POWER
NOTES:
1. With backup batteries, the base ringer and the handset listening volume will be at the lowest setting.
2. We recommend changing the batteries every nine months.
5
Getting started
Telephone base installation
Install the telephone base as shown below.
The telephone base is ready for tabletop use. If you want to change to wall
mounting, see page 10 for details.
7. Plug the large end
of the AC power
adapter into a power
outlet not controlled
by a wall switch.
6. Plug the other
end of the
telephone line
cord into a
telephone jack or
a DSL filter.
5. Raise the
antenna.
If you have DSL high
speed Internet service,
a DSL filter (not
included) is required.
1. Plug the small end of the
AC power adapter into the
power jack on the bottom
of the telephone base.
2. Plug one end of the
telephone line cord
into the telephone
jack on the bottom of
the telephone base.
3. Plug the other
end of the coiled
handset cord
into the jack at
the left of the
telephone base.
4. Place the cords into
the channels.
6
Getting started
Charger installation
Install the charger as shown below.
Plug the power adapter
into an electrical outlet
not controlled by a wall
switch.
IMPORTANT INFORMATION
1. Use only the power adapter(s) supplied with this product. To order a replacement
power adapter, visit our website at www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
2. The power adapters are intended to be correctly oriented in a vertical or floor mount
position. The prongs are not designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.
7
Getting started
Battery installation & charging
Install the battery as shown below. Once you have installed the battery, the
screen indicates the battery status (see table below). If necessary, place the
handset in the telephone base or charger to charge the battery. For best
performance, keep the handset in the charger when not in use. The battery is
fully charged after 16 hours of continuous charging. See the table on page 85
for battery operating times.
If the screen is blank, you need to charge the handset without interruption for
at least 10 minutes to give the handset enough charge to use the telephone
for a short time. The screen shows LOW BATTERY and the backlight is off until
you have charged the battery without interruption for at least one hour. The
following table summarizes the battery charge indicators and actions to take.
Battery indicatorsBattery statusAction
The screen is blank.Battery has no charge and
the handset cannot be used.
The screen shows PLACE IN CHARGER and flashes.
The screen shows LOW BATTERY and flashes.
The screen shows
HANDSET X.
Battery has very little charge
and the handset cannot be
used.
Battery has enough charge
to be used for a short time.
Battery is charged.To keep the battery charged,
Charge without interruption until
the screen shows LOW BATTERY
(at least 10 minutes).
Charge without interruption until
the screen shows LOW BATTERY
(at least four minutes).
Charge without interruption until
the screen shows HANDSET X (at
least one hour).
place it in the charger when not
in use.
NOTE: If you are on a phone call in low battery mode, you hear four short beeps every
minute.
Step 1
Plug the battery connector
securely into the socket
inside the handset battery
compartment, matching the
Align the cover flat against
the battery compartment,
then slide it upwards until it
clicks into place.
Step 2
color-coded label. Insert
the supplied battery with
the label THIS SIDE UP
facing up as indicated.
8
Getting started
Battery installation & charging
CHARGE light
Step 3
Charge the handset by placing it face up in the charger. The
CHARGE light will be on when charging.
IMPORTANT INFORMATION
1. Use only the supplied rechargeable battery or replacement battery (model BT8001).
To order, visit our website at www.telephones.att.com or call 1 (800)
222-3111. In Canada, dial 1 (866) 288-4268.
2. If you do not use the handset for a long time, disconnect and remove the battery to
prevent possible leakage.
9
Getting started
Installation options
The telephone base comes with the mounting bracket already installed
for desktop use. If you want to mount your telephone on a wall, move the
mounting bracket so the telephone can connect with a standard dual-stud
telephone wall mounting plate. If you do not have this mounting plate, you can
purchase one from many hardware or consumer electronic retailers. You might
need a professional to install the mounting plate.
Desktop to wall-mount installation
To install the telephone base in the wall-mount position, make sure that you
first unplug all cords connected to the telephone base.
1. Press in as the arrows indicate. The bracket will detach from the telephone
base. Swivel it down into wall-mount position, making sure it clicks into
place.
Side view
Desk-mountWall-mount
10
Getting started
Installation options
2. Connect the telephone line cord and
power adapter cord to the jacks on
the bottom of the telephone base.
Bundle the telephone cord and power
adapter cord, and secure them with a
twist tie. Plug the power adapter and
telephone line into the wall outlets.
3. Place the bundled telephone line
cord and power adapter cord into
the cavity under the telephone
base as shown below. Align the
mounting studs on the telephone
outlet plate with the mounting
holes on the bracket.
4. Remove the corded telephone handset tab from the telephone base, rotate
and replace it to hold the corded handset securely in place when telephone
base is mounted on the wall.
11
Getting started
Installation options
Wall-mount to desktop installation
To change the telephone base from the wall-mount position to desktop
position:
1. Untie the bundled telephone cord and power adapter cord, and make sure
that you unplug the power adapter and telephone line cord from the wall
outlets before you begin.
2. Remove the telephone base from the wall.
3. Push as indicated by arrows in the illustration until the bracket is released,
and swing it upward until it clicks into the desktop position.
Side view
Wall-mount
Desk-mount
12
Getting started
Installation options
4. Connect the telephone line cord and power adapter cord to the jacks on the
bottom of the telephone base. Plug the power adapter and telephone line
into the wall outlets.
5. Remove the corded telephone handset tab, rotate and replace for desktop
use.
13
Telephone settings
Handset settings
Menu settings
Use the feature menu on the handset to customize how
>
the handset works. Refer to page 23 to customize how the
telephone base works.
1. Press MENU/SELECT when in idle mode (when the phone is
not in use) to enter the main menu.
2. Press qCID or DIRp to scroll to the feature you want to change. When
scrolling through the menu, the top menu item is always highlighted with a >
symbol.
3. Press MENU/SELECT to select the highlighted item.
NOTE: Press OFF/CLEAR to cancel an operation, back up to the previous menu or exit
the menu display. Press and hold OFF/CLEAR to return to idle mode.
Ringer volume
You can set the ringer volume level (1-6), or turn the ringer off. When the
ringer is off, appears on the screen.
To adjust the ringer volume on a cordless handset:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or DIRp to scroll to >RINGER VOLUME, then
press MENU/SELECT.
3. Press qCID or DIRp to sample each volume level.
4. Press MENU/SELECT to save your preference and return to
the main menu.
ANS. SYSTEM
DIRECTORY
>
RINGER VOLUME
RINGER TONE
RINGER VOLUME
NOTES:
1. The ringer volume also determines the ringer volume for intercom calls (page 34) and the paging
tone for the handset locator (page 33). If the handset or telephone base ringer volume is set to off,
that handset is silenced for all incoming calls and paging.
2. The telephone base and each handset has unique ringer volume settings. Setting or turning off each
only affects incoming and intercom calls for that telephone base or handset.
14
Telephone settings
Handset settings
Ringer tone
You can choose one of 10 ringer tones.
>
To select the ringer tone on a cordless handset:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or DIRp to scroll to >RINGER TONE, then press
MENU/SELECT.
3. Press qCID or DIRp to sample each ringer tone.
4. Press MENU/SELECT to save your preference and return to
the main menu.
NOTE: If you turn off the ringer volume, you do not hear ringer tone samples.
Key tone
The handset is factory programmed to beep with each key press. If you turn off
the KEY TONE, there are no beeps when you press keys.
To turn on or off of the key tone on a cordless handset:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or DIRp to scroll to >KEY TONE, then press
MENU/SELECT.
3. Press qCID or DIRp to select ON or OFF.
4. Press MENU/SELECT to save your preference and return to
the main menu.
RINGER TONE
KEY TONE
RINGER TONE
1
>
KEY TONE
LCD LANGUAGE
KEY TONE
ON
LCD Language
You can select the language used for all screen displays.
To set the language on a cordless handset:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or DIRp to scroll to >LCD LANGUAGE, then
press MENU/SELECT.
3. Press qCID or DIRp to select ENGLISH, FRANCAIS or ESPANOL.
4. Press MENU/SELECT to save your preference and return to
the main menu.
15
>
LCD LANGUAGE
SET DATE/TIME
LCD LANGUAGE
ENGLISH
Telephone settings
Handset settings
Set date/time
The answering system announces the day and time of the message prior
to playing it. Before using the answering system, set the date and time as
follows. If you subscribe to caller ID service, the day, month and time are set
automatically with each incoming call. The year must be set so that the day of
the week can be calculated from the caller ID information.
Follow the steps below to set the month, day, year and time on a cordless
handset.
1. When the handset is in idle mode, press MENU/SELECT to enter the main
menu.
2. Press qCID or DIRp to scroll to >SET DATE/TIME, then
press MENU/SELECT.
3. Press qCID or DIRp to select the month, or enter the
correct number using the dial pad, then press MENU/SELECT
to confirm.
4. Press qCID or DIRp to select the day, or enter the correct
number using the dial pad, then press MENU/SELECT to
confirm.
5. Press qCID or DIRp to select the year, or enter the correct
number using the dial pad, then press MENU/SELECT to
confirm.
6. Press qCID or DIRp to select the hour, or enter the correct
number using the dial pad, then press MENU/SELECT to
confirm.
7. Press qCID or DIRp to select the minute, or enter the correct number using
the dial pad, then press MENU/SELECT to confirm.
8. Press qCID or DIRp to select the AM or PM, then press MENU/SELECT to
confirm. There is a confirmation tone.
>
SET DATE/TIME
CLR VOICEMAIL
SET DATE
--/--/--
SET TIME
--:-- --
NOTES:
1. The date and time settings are common to the telephone base and the handsets. Setting the date
and time on one sets the date and time for all.
2. If the clock is not set when a message is recorded, the system announces, “Time and day not set.”
before the message plays.
16
Telephone settings
Handset settings
Voicemail (visual message waiting) indicator
If you subscribe to a voicemail service offered by your
telephone service provider, this feature provides a visual
indication when you have new voicemail messages. The
VOICEMAIL light on the telephone base flashes, and
NEW VOICEMAIL and the icon appear on the
handset screen.
NOTES:
1. This feature does not indicate new answering system messages recorded on your telephone.
2. For more information about the difference between your answering system and voicemail,
see page 55.
Clear voicemail indication
Use this feature when the telephone indicates there is new
voicemail but there is none. For example, when you have
accessed your voicemail while away from home. This feature
only turns off the displayed NEW VOICEMAIL message,
icon and VOICEMAIL light; it does not delete your voicemail
messages. As long as you have new voicemail messages, your
telephone service provider continues to send the signal to turn
on the indicator.
To manually turn off the new voicemail indicator on a cordless
handset:
1. Press MENU/SELECT when in idle mode to enter the main menu.
2. Use qCID or DIRp to scroll to >CLR VOICEMAIL, then press MENU/SELECT, TURN OFF INDICATOR? shows on the screen.
3. Press MENU/SELECT again to turn the voicemail indication off, or press
OFF/CLEAR to cancel the procedure.
HANDSET 1
NEW VOICEMAIL
AM
10:01
>
CLR VOICEMAIL
HOME AREA CODE
TURN OFF
INDICATOR?
1/30
NOTES:
1. Your telephone service provider might alert you to new messages with a stutter (broken) dial
tone. Contact your telephone service provider for more details.
2. For information about using your voicemail service, contact your telephone service provider for
assistance.
17
Telephone settings
Handset settings
Home area code
If you dial seven digits to make a local call (no area code required), enter your
area code into the telephone as the home area code. When you receive a call
from within your home area code, the caller ID history only displays the seven
digits of the telephone number.
This feature makes it easy for you to place a call from the caller ID log. If you
dial 10 digits to make a local phone call, do not use this home area code
feature. If you do, you cannot place calls from your caller ID log as they have
only seven digits.
To set the home area code on a cordless handset:
1. Press MENU/SELECT in the idle mode to enter the main menu.
>
HOME AREA CODE
ANS. SYSTEM
2. Use qCID or DIRp to scroll to >HOME AREA CODE, then
press MENU/SELECT.
3. Use the dial pad keys to enter a three-digit home area code.
HOME AREA CODE
Press MUTE/DELETE to delete digits while entering.
4. Press MENU/SELECT to save and return to the main menu.
NOTE: If, in the future, your telephone service provider requires you to dial 10 digits to make
a local call (area code + phone number), you need to delete your home area code. With the
home area code displayed, press and hold MUTE/DELETE until the digits are deleted, and
then press MENU/SELECT. The home area code is now restored to its default setting of _ _ _.
___
18
Telephone settings
Answering system settings (handset only)
You must use a handset to turn on or off the answering system, set up the
announcement (greeting), and to change the number of rings, remote access
code, and message alert tone.
1. When the handset is in idle mode, press MENU/SELECT to enter the main
menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then press
MENU/SELECT.
Answer on/off
Unless you change it, the answering system is on and ready to record
messages. You can turn the answering system off, but if you do so, the
answering system does not answer calls and record incoming messages.
To turn the answering system on or off from a cordless handset:
1. When the handset is in idle mode, press MENU/SELECT to
enter the main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4. Press MENU/SELECT again to select >ANSWER ON/OFF.
5. Press qCID or DIRp to select between ON and OFF, then
press MENU/SELECT to confirm the setting and you hear a
confirmation tone.
If the answering system is on, the handset screen shows the
ANS ON icon.
>
ANS SYS SETUP
PLAY MSGS
>
ANSWER ON/OFF
ANNOUNCEMENT
ANSWER ON/OFF
ON
NOTE: If the answering system is off and there is an incoming call, the system answers after
10 rings and announces to the caller, “Please enter your remote access code.” For more
information about remote access codes, see page 61.
19
Telephone settings
Answering system settings (handset only)
Outgoing announcement
An outgoing announcement is the greeting callers hear when calls are
answered by the answering system.
The telephone has a prerecorded outgoing announcement, “Hello. Please leave a message after the tone.” You can use this announcement, or record your own
announcement.
You can record an announcement up to 90 seconds. The system does not
record any announcement shorter than one second.
To play your current outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT to
enter the main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4. Press qCID or DIRp to scroll to >ANNOUNCEMENT, then
press MENU/SELECT, the system announces, “To play, press 2.
To record, press 7.”
5. Press 2 to play the current announcement.
To record a new outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT to
enter the main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4. Press qCID or DIRp to scroll to >ANNOUNCEMENT, then
press MENU/SELECT, the system announces, “To play, press 2.
To record, press 7.”
5. Press 7 to record an announcement, the system announces,
“Record after the tone, press 5 when you are done.”
6. Press 5 when you finish recording. Your recorded
announcement plays.
To listen to the recorded announcement again, press 2 after playback is
completed.
To record a new announcement, press 7 and follow the above steps.
>
ANS. SYSTEM
DIRECTORY
>
ANS SYS SETUP
PLAY MSGS
>
ANNOUNCEMENT
# OF RINGS
2-PLAY 3-DELETE
5-STOP 7-RECORD
RECORD ANNC...
5-S TO P
NOTE: If the answering system is full and you want to record a new announcement, the
system announces, “Memory is full.” You must delete some messages before you can record
a new announcement.
20
Telephone settings
Answering system settings (handset only)
To delete your outgoing announcement:
1. When the handset is in idle mode, press MENU/SELECT to enter the main
menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then press
MENU/SELECT.
4. Press qCID or DIRp to scroll to >ANNOUNCEMENT, then press
MENU/SELECT, the system announces, “To play, press 2. To record, press 7.”
5. Press 3 to delete your recorded announcement. The system announces
“Announcement deleted.”
When your announcement is deleted, the system answers calls with the prerecorded announcement described on the previous page.
Number of rings
You can set the answering system to answer an incoming call after two, four,
or six rings. You can also select toll saver, which is explained below. Unless you
change it, the answering system answers an incoming call after four rings.
To set the number of rings on a cordless handset:
1. When the handset is in idle mode, press MENU/SELECT to
enter the main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4. Press qCID or DIRp to scroll to ># OF RINGS, then press
MENU/SELECT.
5. Press qCID or DIRp to scroll and choose among 2, 4, 6 or
TOLL SAVER.
Toll saver - the answering system answers a call after two
rings if you have new messages, and after four rings when
there are no new messages. This feature allows you to check
for new messages and avoid paying long distance charges
when calling from out of your local area.
6. Press MENU/SELECT to confirm your setting. A confirmation
tone sounds.
>
ANS. SYSTEM
DIRECTORY
>
ANS SYS SETUP
PLAY MSGS
>
# OF RINGS
REMOTE CODE
# OF RINGS
2
NOTE: If you subscribe to voicemail services through your telephone service provider, see
Answering system and voicemail on page 55.
21
Telephone settings
Answering system settings (handset only)
Remote access code
To access your answering system remotely from any touch tone
phone, you need to enter a two-digit number (10-99). Unless
you change it, the remote access code is 19.
To change the remote access code on a cordless handset:
1. When the handset is in idle mode, press MENU/SELECT to
enter the main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4. Press qCID or DIRp to scroll to >REMOTE CODE, then press
MENU/SELECT.
5. Press qCID or DIRp to change the remote access code.
6. Press MENU/SELECT to confirm your setting. A confirmation
tone sounds.
Message alert tone
When the message alert tone is set to ON, and there is at least one new
message, the telephone base beeps every 10 seconds. Unless
you change it, the message alert tone is set to off.
There is no audible alert at the handset.
To change the setting on a cordless handset:
1. When the handset is in idle mode, press MENU/SELECT to
enter the main menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to scroll to >ANS SYS SETUP, then
press MENU/SELECT.
4. Press qCID or DIRp to scroll to >MSG ALERT TONE, then
press MENU/SELECT.
5. Press qCID or DIRp to choose between ON and OFF.
6. Press MENU/SELECT to confirm your setting. A confirmation
tone sounds.
NOTES:
1. The message alert tone beeps only if all the conditions below are met:
- Answering system is on.
- Message alert tone setting is on.
- There are new messages.
2. To temporarily turn off the message alert tone, see page 56.
22
>
ANS. SYSTEM
DIRECTORY
>
ANS SYS SETUP
PLAY MSGS
>
REMOTE CODE
MSG ALERT TONE
REMOTE CODE
19
>
ANS. SYSTEM
DIRECTORY
>
ANS SYS SETUP
PLAY MSGS
>
MSG ALERT TONE
ANSWER ON/OFF
MSG ALERT TONE
ON
Telephone settings
Telephone base settings
Menu settings
Use the feature menu on the telephone base to customize how the telephone
base works. Refer to page 14 to customize how a handset works.
1. Press MENU/SELECT in idle mode (when the phone is not in use) to enter the
main menu.
2. Use qCID or DIRp to scroll to the feature to be changed. When scrolling
through the menu, the top menu item is always highlighted with a > symbol.
3. Press MENU/SELECTto select the highlighted item.
NOTE:
To cancel an operation, back up to the previous menu or exit the menu display, press
CLEAR. Press and hold CLEAR to return to idle mode.
Ringer volume
Using the main menu, you can set a ring volume level (1-6), or turn the
ringer off. When the ringer is turned off, the appears on the screen of the
telephone base.
To adjust the RINGER VOLUME on the telephone base:
1. Press MENU/SELECT in idle mode to enter the main
menu.
2. Use qCID or DIRp to scroll to the >RINGER VOLUME
menu, then press MENU/SELECT.
3. Press qCID or DIRp to sample each volume level.
4. Press MENU/SELECTto save your preference and
return to the main menu.
-OR-
Press the VOLUMEqp buttons on the telephone base in idle mode to change
ringer volume.
< RINGER VOLUME
RINGER TONE
MSG #
- -
RINGER VOLUME
MSG #
- -
NOTE: The ringer volume level also determines the ringer levels of intercom calls. If the
telephone base ringer volume level is set to off, the base ringer is silenced for all incoming
and intercom calls.
23
Telephone settings
Telephone base settings
Ringer tone
This feature allows you to choose one of 10 ringer tones.
To choose a ringer tone on the telephone base:
1. Press MENU/SELECT in idle mode to enter the main
menu.
2. Use qCID or DIRp to scroll to the >RINGER TONE
menu, then press MENU/SELECT.
3. Press qCID or DIRp to sample each ringer tone.
4. Press MENU/SELECTto save your preference and
return to the main menu.
NOTE: If you turn off the ringer volume, you do not hear ringer tone samples.
Key tone
The handset is factory programmed to beep with each key press. If you turn off
the KEY TONE, there will be no beeps when keys are pressed.
>RINGER TONE
KEY TONE
MSG #
- -
RINGER TONE
1
MSG #
- -
To turn the KEY TONE on or off on the telephone base:
1. Press MENU/SELECT in idle mode to enter the main
menu.
>KEY TONE
LCD LANGUAGE
MSG #
- -
2. Use qCID or DIRp to scroll to the >KEY TONE menu,
then press MENU/SELECT.
3. Press qCID or DIRp to select ON or OFF.
4. Press MENU/SELECTto save your preference and
KEY TONE
ON
MSG #
- -
return to the main menu.
LCD Language
In this menu, you can select the language used for all screen displays.
To select a language on the telephone base:
1. Press MENU/SELECT in idle mode to enter the
main menu.
2. Use qCID or DIRp to scroll to the>LCD LANGUAGE
menu, then press MENU/SELECT.
3. Press qCID or DIRp to select ENGLISH, FRANCAIS
or ESPANOL.
> LCD LANGUAGE
SET DATE/TIME
MSG #
- -
LCD LANGUAGE
ENGLISH
MSG #
- -
4. Press MENU/SELECTto save your preference and
return to the main menu.
24
Telephone settings
Telephone base settings
Set date/time
The answering system announces the day and time of the message prior
to playing it. Before using the answering system, set the date and time as
follows. If you subscribe to caller ID service, the day, month and time are set
automatically with each incoming call. The year must be set so that the day of
the week can be calculated from the caller ID information.
Follow the steps below to set the month, day, year and time on the telephone
base.
1. When the telephone base is in idle mode, press MENU/SELECT to enter the
main menu.
2. Press qCID or DIRp to scroll to >SET DATE/TIME,
then press MENU/SELECT.
3. Press qCID or DIRp to select the month, or enter the
correct number using the dial pad, then press
MENU/SELECT to confirm.
4. Press qCID or DIRp to select the day, or enter the
correct number using the dial pad, then press
MENU/SELECT to confirm.
5. Press qCID or DIRp to select the year, or enter
the correct number using the dial pad, then press
MENU/SELECT to confirm.
6. Press qCID or DIRp to select the hour, or enter
the correct number using the dial pad, then press
MENU/SELECT to confirm.
7. Press qCID or DIRp to select the minute, or enter the correct number using
the dial pad, then press MENU/SELECT to confirm.
8. Press qCID or DIRp to select the AM or PM, then press MENU/SELECT to
confirm. There is a confirmation tone.
>SET DATE/TIME
CLR VOICEMAIL
MSG #
- -
SET DATE
--/--/--
MSG #
- -
SET TIME
--:-- --
MSG #
- -
NOTES:
1. The date and time settings are common to the telephone base and the handsets. Setting the date
and time on one sets the date and time for all.
2. If the clock is not set when a message is recorded, the system announces, “Time and day not set.”
before the message plays.
25
Telephone settings
Telephone base settings
Voicemail (visual message waiting) indicator
If you subscribe to a voicemail service offered by your
telephone service provider, this feature provides a visual
indication when you have new voicemail messages. The
VOICEMAIL light on the telephone base flashes, icon
MSG #
1
appears on the handset screen, and NEW VOICEMAIL
appears on the screen of the telephone base.
NOTES:
1. This feature does not indicate new answering system messages recorded on your phone.
2. For more information about the difference between your answering system and voicemail,
see page 55.
Clear voicemail indication
Use this feature when the telephone indicates that there is new voicemail but
there is none. For example, when you have accessed your
voicemail while away from home. This feature only turns
off the displayed NEW VOICEMAIL message, icon
and VOICEMAIL light; it does not delete your voicemail
>CLR VOICEMAIL
HOME AREA CODE
MSG #
- -
messages. As long as you have new voicemail messages,
your telephone service provider continues to send the
signal to turn on the indicator.
To manually turn off the new voicemail indication:
MSG #
- -
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Use qCID or DIRp to scroll to the >CLR VOICEMAIL menu, then press
MENU/SELECT, TURN OFF INDICATOR? shows on the screen.
3. Press MENU/SELECT again to turn the voicemail indication off, or press
CLEAR to exit.
BASE
NEW VOICEMAIL
AM
10:01
TURN OFF
INDICATOR?
11/20
NEW
NOTE: Your telephone service provider might alert you to new messages with stutter
(broken) dial tone. Contact your telephone service provider for more details.
26
Telephone settings
Telephone base settings
Home area code
If you dial seven digits to make a local call (no area code required), enter your
area code into the telephone as the home area code. When you receive a call
from within your home area code, the caller ID history only displays the seven
digits of the telephone number.
This feature makes it easy for you to place a call from the caller ID log. If you
dial 10 digits to make a local phone call, do not use this home area code
feature. If you do, you cannot place calls from your caller ID log as they have
only seven digits.
To set the home area code on the telephone base:
1. Press MENU/SELECT in the idle mode to enter the main
menu.
2. Use qCID or DIRp to scroll to >HOME AREA CODE,
then press MENU/SELECT.
3. Use the dial pad keys to enter a three-digit home area
code. Press X DELETE to delete digits while entering.
4. Press MENU/SELECT to save and return to the main
menu.
NOTES:
1. If, in the future, your telephone service provider requires you to dial 10 digits to make a local call
(area code + phone number), you need to delete your home area code. With the home area code
displayed, press and hold X DELETE until the digits are deleted, and then press MENU/SELECT. The
home area code is now restored to its default setting of _ _ _.
2. The home area code settings are common to the telephone base and the handsets. Setting the
home area code on one sets the home area code for all.
> HOME AREA CODE
DIRECTORY
MSG #
- -
HOME AREA CODE
MSG #
- -
_ _ _
27
Telephone operation
Making, answering, and ending calls
Making a call
Using a cordless handset:
Press PHONE/FLASH or SPEAKER, then enter the
•
telephone number.
The screen displays the elapsed time as you talk (in hours,
minutes and seconds).
Elapsed time
PHONE 0:00:30
NOTE: Pressing PHONE/FLASH to access services from your telephone
service provider does not affect the elapsed time.
Using the telephone base:
• Lift the corded handset or press SPEAKER on the
telephone base, then enter the telephone number.
PHONE 0:00:30
MSG #
- -
Elapsed time
The screen displays the elapsed time as you talk (in hours, minutes and
seconds).
On-hook dialing (predialing)
Using a cordless handset:
1. Enter the telephone number. Press MUTE/DELETE or OFF/CLEAR to
make corrections when entering the phone number.
2. Press PHONE/FLASH or SPEAKER to dial.
Using the telephone base:
1. Use the dial pad on the telephone base to enter the telephone number, the
number shows on the screen of the telephone base. Press CLEAR or
X DELETE to make corrections as you enter the phone number.
2. Press SPEAKER or DISP DIAL to dial.
-OR-
Lift the corded handset to dial.
Answering a call
Using a cordless handset:
Press PHONE/FLASH or SPEAKER.
•
-OR-
Press any dial pad key (0-9, * or #).
•
Using the telephone base:
• Lift the corded handset or press SPEAKER.
-OR-
• Press any dial pad key (0-9, * or #).
28
Telephone operation
Telephone operation
Temporary ringer silencing
Press OFF/CLEAR or MUTE/DELETE on a cordless handset, or press MUTE
on the telephone base when there is a call to silence the ringer temporarily
on that handset or the telephone base only. This turns off the ringer without
disconnecting the call. The next incoming call rings normally at the preset
volume.
NOTE: Each handset or the telephone base rings when there is an incoming call unless the
ringer volume is turned off on that handset or the telephone base.
Ending a call
Using a cordless handset:
Press OFF/CLEAR or return the handset to the charger.
Using the telephone base:
Return the corded handset to the telephone base or press SPEAKERif you
are using speakerphone.
Auto off
A call ends automatically when you put the handset in the charger.
(If the base speakerphone is active, placing the corded handset in the base
does not end the call.)
Clearspeak
During a call, you can press SPEAKER on the telephone
base to alternate between hands-free speakerphone and
corded handset use.
TM
dial-in-base speakerphone
Elapsed time
SPEAKER 0:00:30
MSG #
- -
Cordless handset speakerphone
During a call, press SPEAKER on a cordless handset to switch between
hands-free speakerphone and normal handset use.
Elapsed time
NOTES:
1. If you use the speakerphone during LOW BATTERY mode, the handset is
not lit except for the SPEAKER button.
2. The speakerphone uses more power than the normal handset. If the
handset battery becomes very low while you are using the speakerphone,
the call remains in speakerphone mode until you hang up or the battery
becomes depleted. When the battery is very low, you cannot switch a call from normal
handset use to speakerphone mode.
3. After installing the battery into the handset, the screen may show LOW BATTERY. If you use
speakerphone at this time, the battery may become depleted. Follow the instructions in the
Battery installation & charging section on pages 8-9.
Clearspeak
TM
is a trademark of Advanced American Telephones.
29
SPEAKER 0:00:30
Telephone operation
Handset operation
Last number redial
Using a cordless handset:
To display the most recently called number (up to 30 digits),
•
press REDIAL/PAUSE.
To view up to five recently called numbers, press
•
REDIAL/PAUSE thenqCID or DIRp, or press REDIAL/PAUSE
repeatedly.
The handset beeps twice at the beginning and at the end of the list.
Press OFF/CLEAR to exit.
To redial a number:
To dial the displayed number, press PHONE/FLASH or SPEAKER.
•
-OR-
You can call the most recently called number by pressing
•
PHONE/FLASH or SPEAKER, then pressing REDIAL/PAUSE.
While reviewing the redial memory, press MUTE/DELETE to delete the displayed
number.
Using the telephone base:
• Press REDIAL/PAUSE to display the most recently
called number (up to 30 digits).
• To view up to five recently called numbers, press
REDIAL/PAUSE thenqCID or DIRp, or press
REDIAL/PAUSE repeatedly.
The telephone base beeps twice at the beginning and end of the list. Press
CLEAR to exit.
To redial a number:
• Press SPEAKER or DISP DIAL to dial the displayed number.
–OR–
Lift the corded handset to dial the displayed number.
• Press SPEAKER or lift the corded handset then press REDIAL/PAUSE to
call the most recently called number (up to 30 digits).
REDIAL
555-1234
REDIAL
555-1234
MSG #
- -
30
Telephone operation
Options while on calls
Volume control
On a cordless handset:
While on a call, press VOLUME-/qCID to decrease or press VOLUME+/DIRp to
increase the listening volume.
On the telephone base:
While on a call, press VOLUMEqp to increase or decrease the listening
volume.
NOTES:
1. Handset and speakerphone volume settings are independent.
2. When the volume reaches the minimum or maximum setting, you hear two beeps.
Call waiting
If you subscribe to call waiting service from your telephone service provider,
you hear a beep if someone calls while you are already on a call. Press
PHONE/FLASH on the cordless handset or press FLASH on the telephone base
to put your current call on hold and answer the new call. You can press
PHONE/FLASH on the cordless handset or FLASH on the telephone base at any
time to switch back and forth between the calls.
Mute
Use the mute function to turn off the microphone. You can hear the caller, but
the caller does not hear you.
To mute the call on a cordless handset:
• Press MUTE/DELETE to silence the microphone. When mute is
on, the handset screen shows MUTED for a few seconds and
the MUTE icon shows until mute is turned off.
PHONE 0:00:30
MUTED
MUTE
To un-mute the call on a cordless handset:
• Press MUTE/DELETE again and resume speaking. When mute is turned off,
MICROPHONE ON shows temporarily on the handset screen.
To mute the call on the telephone base:
• Press MUTE to silence the microphone. When mute is
on, the screen on the telephone base shows MUTED
for a few seconds and the MUTE button turns red until
PHONE 0:00:30
MUTED
MSG #
- -
mute is turned off.
To un-mute the call on the telephone base:
• Press MUTE again and resume speaking. When mute is turned off,
MICROPHONE ON shows temporarily on the screen of the telephone base.
31
Telephone operation
Options while on calls
Chain dialing
Use this feature to initiate a dialing sequence from the numbers in the
directory, caller ID history, or redial memory while you are on a call.
Chain dialing can be useful if you wish to access other numbers (such as bank
account numbers or access codes) from the directory, caller ID history, or redial
list.
To access the directory while on a call:
Using a cordless handset:
1. Press MENU/SELECT.
2. Press MENU/SELECT again to enter the >DIRECTORY.
3. Press qCID or DIRp to scroll to the desired number.
4. Press MENU/SELECT on a cordless handset to dial the number shown.
Using the telephone base:
1. Press DIRp to enter the DIRECTORY.
2. Press qCID or DIRp to scroll to the desired number.
3. Press MENU/SELECT or DISP DIAL on the telephone base to dial the number
shown.
To access the caller ID history (call log) while on a call:
Using a cordless handset:
1. Press MENU/SELECT.
2. Press qCID or DIRp to scroll to >CALL LOG, then press
MENU/SELECT.
3. Press qCID or DIRp to scroll to the desired number.
4. Press MENU/SELECT on a cordless handset to dial the number shown.
Using the telephone base:
1. Press qCID to enter the CALL LOG.
2. Press qCID or DIRp to scroll to the desired number.
3. Press MENU/SELECT or DISP DIAL on the telephone base to dial the number
shown.
To access the last number redial while on a call:
Press REDIAL/PAUSE on a cordless handset or the telephone
base to show and dial the most recently dialed number. If you
press REDIAL/PAUSE again within two seconds, the system does
not dial the number.
>
DIRECTORY
CALL LOG
>
CALL LOG
DIRECTORY
REDIAL
555-1234
NOTES:
1. You cannot edit a directory entry while on a call. For more details about the directory, see
page 38.
2. You cannot copy a caller ID entry into the directory while on a call. For more details about the
caller ID history, see page 47.
3. If you press REDIAL/PAUSE while on a call, you can only view the most recent call, and you
cannot erase the entry. For more details about the redial memory, see page 30.
4. Press and hold OFF/CLEAR on a handset, or press CLEAR on the telephone base to exit
redial, directory or caller ID history when on a call.
32
Multiple handset use
Multiple handset use
Handset locator
The handset locator feature is useful if you misplace any
handsets.
To start the paging tone:
Press INTERCOM/HANDSET LOCATOR at the telephone base
•
to start the paging tone on all handsets for 60 seconds.
INTERCOM TO: appears on the screen for five seconds
before the paging tone is sent to all handsets.
NOTE: If you press OFF/CLEAR or MUTE/DELETE on a
handset, the ringer of the handset is off, but the page cycle
continues for the duration of the 60 seconds.
To stop the paging tone:
Press PHONE/FLASH, SPEAKER, or any dial pad
•
key (0-9, *, or #) on the handset(s),
–OR–
Press INTERCOM/HANDSET LOCATOR on the telephone base.
•
NOTE: The handset ringer volume also determines the volume of the
paging tone. If the handset ringer volume level is set to off, that handset is silent for all calls
and paging (page 14).
INTERCOM TO:
MSG #
- -
**PAGING**
Join a call in progress
You can conference with another system handset or the telephone base while
on a call.
Using a cordless handset:
Press PHONE/FLASH orSPEAKER on another cordless handset.
Press OFF/CLEAR or place the handset in the charger to hang up. The call
does not terminate until all handsets and the telephone base hang up.
Using the telephone base:
Lift the corded handset or press SPEAKER on the telephone base.
Place the corded handset in the telephone base or press SPEAKER to hang
up. The call does not terminate until all handsets and the telephone base hang
up.
NOTE: You can use a maximum of four cordless system handsets and the telephone base at
the same time on an outside call.
33
Multiple handset use
Intercom
Use the intercom feature for conversations between handsets. You can buy
additional expansion handsets (model AT&T CL80109) for this telephone base.
You can register up to 12 handsets to the telephone base.
The first nine handsets that you register are named Handsets 1-9. Use the
handset number to initiate intercom and transfer calls.
Although the names for handsets 10-12 appear in their displays as 10-12,
when you intercom or transfer to one of them, you must use *0 for Handset 10,
*1 for handset 11, and *2 for Handset 12.
Using a cordless handset:
1. Press INT on your handset when not in use.
If you have a single handset system, your handset screen
•
shows CALLING BASE. The telephone base rings and its
screen shows HANDSET X IS CALLING.
If you have more than one handset, your screen shows
•
INTERCOM TO: Enter a handset number, the screen then
shows CALLING HANDSET X. The called handset rings and
its screen shows either OTHER HANDSET IS CALLING or
HANDSET X IS CALLING.
-OR-
Enter 0 to intercom with the telephone base. The screen shows
CALLING BASE. The telephone base rings and its screen
shows HANDSET X IS CALLING.
2. To answer the intercom call, press PHONE/FLASH, INT, SPEAKER or
any dial pad keys (0-9, #, *) on the called handset. Both handsets now show
INTERCOM.
-OR-
Press SPEAKER or any dial pad key (0-9, * or #) on the telephone base, or lift
the corded handset to answer the intercom call.
3. To end the intercom call,
Press OFF/CLEAR or INT on either handset, or place the handset in the
charger.
-OR-
Press INTERCOM/HANDSET LOCATOR or CLEAR on the telephone base if you are
using speakerphone mode, or return the corded handset to the telephone base.
CALLING
OTHER HANDSET
OTHER HANDSET
IS CALLING
INTERCOM
NOTES:
1. Before the intercom call is answered, you can cancel the intercom call by pressing
OFF/CLEAR or INT on the calling handset.
2. If the called handset is not answered within 100 seconds, or if it is in the directory or call log
mode, or is on a call, or is out of range, the calling handset shows the message UNABLE TO CALL TRY AGAIN.
3. Pressing OFF/CLEAR or MUTE/DELETE on a cordless handset, or pressing CLEAR or MUTE on
the telephone base temporarily silences the intercom ringer.
34
Multiple handset use
Intercom
4. When two cordless handsets are on an intercom call, you can use a maximum of two cordless
handsets and the telephone base for an outside call; when a cordless handset and the
telephone base are on an intercom call, you can only use a maximum of two cordless handsets
for an outside call.
Using the telephone base:
You can initiate an intercom call at the telephone base with any system handset.
1. Press INTERCOM/HANDSET LOCATOR on the telephone
base, INTERCOM TO: appears on the screen.
2. Enter a handset number. The screen shows CALLING HANDSET X. The called handset rings and its screen
shows BASE IS CALLING.
3. On the ringing handset, press PHONE/FLASH, INT,
SPEAKER, or any dial pad key (0-9, * or #) to answer the
intercom call.
NOTES:
1. If you do not enter a handset number when INTERCOM TO: appears on the screen, the telephone
base pages all system handsets. See Handset locator on page 33.
2. Before the intercom call is answered, you can cancel the intercom call by pressing CLEAR or INTERCOM/HANDSET LOCATOR on the telephone base.
3. If the called handset is not answered within 100 seconds, or if it is in the directory or call log
mode, or is on a call, or is out of range, the calling handset shows the message UNABLE TO CALL TRY AGAIN.
4. Pressing OFF/CLEAR or MUTE/DELETE on a cordless handset temporarily silences the
intercom ringer.
CALLING
HANDSET X
MSG #
- -
BASE
IS CALLING
To end the intercom call:
• Press OFF/CLEAR or INT on the cordless handset, or place the handset
in the charger.
-OR-
Press INTERCOM/HANDSET LOCATOR or CLEAR on the telephone base if you are
using speakerphone mode, or return the corded handset to the telephone base.
Answer an incoming call during an intercom call
If you receive an incoming outside call during an intercom call, there is an alert
tone.
Using a cordless handset:
To answer the call, press PHONE/FLASH. The intercom call ends
•
automatically.
To end the intercom call without canceling the incoming call, press
•
OFF/CLEAR.
Using the telephone base:
Press SPEAKER or lift the corded handset to answer the incoming call. The
intercom call ends automatically.
35
Multiple handset use
Call transfer using intercom
Use the intercom feature to transfer an outside call to the telephone base or a
cordless system handset.
Using a cordless handset:
1. During a call, press INT.
If you have a single handset system, the outside call is put
•
on hold and your handset screen shows CALLING BASE. The
telephone base rings and its screen shows HANDSET X IS CALLING.
If you have more than one handset, your screen shows
•
TRANSFER TO: Enter a handset number. The screen then
shows CALLING HANDSET X and the called handset rings
and its screen shows either OTHER HANDSET IS CALLING
or HANDSET Y IS CALLING.
-OR-
Enter 0 to transfer to the telephone base. The screen shows
CALLING BASE. The telephone base rings and its screen
shows HANDSET X IS CALLING.
2. On the ringing handset, press PHONE/FLASH, INT,
SPEAKER, or any dial pad key (0-9, * or #) to answer the
intercom call. You can now talk without the outside caller
hearing the conversation.
-OR-
On the telephone base, press INTERCOM/HANDSET LOCATOR,
SPEAKER or any dial pad key (0-9, * or #), or lift the corded handset
to answer the intercom call. You can now talk without the outside caller
hearing the conversation.
INTERCOM TO:
CALLING
HANDSET X
HANDSET X
IS CALLING
INTERCOM
NOTES:
1. To cancel the transfer and return to the external call before the intercom call is answered,
press and hold OFF/CLEAR, or press PHONE/FLASH or INT on your handset.
2. If the other handset does not answer the intercom call within 100 seconds, or if the other
handset is in the directory or call log mode, or is out of range, the calling handset shows
UNABLE TO CALL TRY AGAIN on its screen and automatically returns to the external call.
3. From this intercom call, you have the following options:
You can let the other handset join you on the outside call in a three-way
•
conversation. Press and hold INT on your handset.
You can transfer the call. Press OFF/CLEAR, or place your handset back
•
in the charger. Your screen shows CALL TRANSFERED. The other handset
automatically connects to the outside call.
You can alternate between the outside call (OUTSIDE CALL appears on the
•
screen) and the intercom call (INTERCOM appears on the screen). Press INT
on your handset to alternate.
36
Multiple handset use
Call transfer using intercom
The other person can end the intercom call by pressing OFF/CLEAR, or
•
by placing the other handset back in the charger. The outside call continues
with the original system handset.
Using the telephone base:
1. During a call, press INTERCOM/HANDSET LOCATOR.
If you have a single handset system, the telephone base’s screen shows
•
CALLING HANDSET. The handset screen shows BASE IS CALLING.
If you have more than one handset, the telephone base’s screen shows
•
TRANSFER TO: Use the dialing keys to select the handset number. The
telephone base’s screen then shows CALLING HANDSET X. The handset
screen shows BASE IS CALLING.
2. On the ringing handset, press PHONE/FLASH, INT, SPEAKER, or
any dial pad key (0-9, * or #) to answer the intercom call. You can now talk
without the outside caller hearing the conversation.
3. From this intercom call, you have the following options:
You can let the handset join you on the outside call in a three-way
•
conversation. Press and hold INTERCOM/HANDSET LOCATOR on the telephone
base.
You can transfer the call. Place your corded handset back in the
•
telephone base, or press SPEAKER if you are using the speakerphone.
The telephone base’s screen shows CALL TRANSFERED. The handset
automatically connects to the outside call.
You can alternate between the outside call (OUTSIDE CALL appears on the
•
screen) and the intercom call (INTERCOM appears on the screen). Press
INTERCOM/HANDSET LOCATOR on the telephone base to alternate.
The other person can end the intercom call by pressing OFF/CLEAR, or
•
by placing the other handset back in the charger. The outside call continues
with the telephone base.
37
Directory
About the directory
Shared directory
The directory is in the telephone base and is common for all
handsets. Changes made to the directory from any handset
apply to all.
NOTE: Only one party can review the directory at a time. If
another party tries to enter the directory, the screen shows NOT
AVAILABLE AT THIS TIME.
Capacity
The directory can store up to 50 entries, with a maximum of 15 alphanumeric
characters (including spaces) for names and 30 digits for telephone numbers.
A convenient search feature can help you find and dial numbers quickly
(page 44).
If there are already 50 entries, the screen shows LIST FULL. You cannot store a
new number until you delete one.
Exiting the directory
On the handset, press OFF/CLEAR to cancel an operation, back up to the
previous menu, or exit the menu display. Press and hold OFF/CLEAR to
return to the idle mode.
-OR-
On the telephone base, press CLEAR to cancel an operation, back up to the
previous menu, or exit the menu display. Press and hold CLEAR to return to the
idle mode.
If you pause for too long while creating or reviewing an entry, the procedure
times out and you have to begin again.
Robert Brown
888-883-2445
Robert Brown
888-883-2445
MSG #
- -
38
Directory
Create directory entries
To create a new directory entry
Using a cordless handset:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press qCID or DIRp to scroll to >DIRECTORY, then press
MENU/SELECT.
3. Press qCID or DIRp to highlight STORE.
4. Press MENU/SELECT.
5. Enter the telephone number when prompted.
Use the dial pad to enter up to 30 digits.
•
– Press qCID or DIRp to move the cursor to
the left or right.
– Press MUTE/DELETE to erase digits.
– Press and hold MUTE/DELETE to erase all digits.
– Press and hold REDIAL/PAUSE to enter a
three-second dialing pause (a p appears).
-OR-
Copy a number from the redial list by pressing REDIAL/PAUSE then qCID or DIRp, or pressing REDIAL/PAUSE repeatedly to locate the number to copy. Press MENU/SELECT to copy the number.
6. Press MENU/SELECT to save the number.
The display shows ALREADY SAVED if the number is already in the directory.
You cannot save the same number twice.
>
DIRECTORY
CALL LOG
>
REVIEW
STORE
>
STORE
REVIEW
ENTER NUMBER
888-883-2445_
39
Directory
Create directory entries
7. Enter the name when prompted.
• Use the dial pad to enter a name (up to 15 characters).
Each time you press a key, the character on that key
appears. Additional key presses produce other
characters on that key. See the chart below.
– Press qCID or DIRp to move the cursor to the
left or right.
– Press MUTE/DELETEto erase letters.
– Press and hold MUTE/DELETE to erase all letters.
– Press # to add a space.
ENTER NAME
Robert Brown_
Nu mber key
11#
2ABC2abc
3DEF3def
4GHI4ghi
5JKL5jkl
6MNO 6m no
7PQRS7pqrs
8TUV8tuv
9WXYZ9wxyz
00
*
#spa ce
123456789
*
Ch ar ac ters by nu mber of key presses
,
,-.&
?!/()@
8. Press MENU/SELECT to store your new directory entry. The
name and the telephone number appear. To change them
later, see page 45.
Robert Brown
888-883-2445
40
Directory
Create directory entries
Using the telephone base:
1. Press MENU/SELECT in idle mode to enter the main menu.
2. Press MENU/SELECT again to enter the >DIRECTORY.
3. Press qCID or DIRp to highlight STORE.
4. Press MENU/SELECT.
5. Enter the telephone number when prompted.
Use the dial pad to enter up to 30 digits.
•
– Press qCID or DIRp to move the cursor to
the left or right.
– Press X DELETE to erase digits.
– Press and hold X DELETE to erase all digits.
– Press and hold REDIAL/PAUSE to enter a
three-second dialing pause (a p appears).
-OR-
Copy a number from the redial list by pressing
REDIAL/PAUSE then qCID or DIRp, or pressing REDIAL/PAUSE repeatedly to locate the number to copy. Press MENU/SELECT to
copy the number.
6. Press MENU/SELECT to save the number in the display.
The display shows ALREADY SAVED if the number is already in the directory.
You cannot save the same number twice.
>DIRECTORY
CALL LOG
MSG #
- -
>REVIEW
STORE
MSG #
- -
>STORE
REVIEW
MSG #
- -
ENTER NUMBER
888-883-2445_
MSG #
- -
41
Directory
Create directory entries
7. Enter the name when prompted.
• Use the dial pad to enter a name (up to 15
characters). Each time you press a key, the
character on that key appears. Additional
key presses produce other characters on that key.
See the chart below.
– Press qCID or DIRp to move the cursor to the left or right.
– Press X DELETEto erase letters.
– Press and hold X DELETE to erase all letters.
– Press # to add a space.
ENTER NAME
Robert Brown_
MSG #
- -
Nu mber key
11#
2ABC2abc
3DEF3def
4GHI4ghi
5JKL5jkl
6MNO 6m no
7PQRS7pqrs
8TUV8tuv
9WXYZ9wxyz
00
*
#spac e
123456789
*
Ch ar ac ters by nu mber of key presses
,
,-.&
?!/()@
8. Press MENU/SELECT to store your new directory entry.
The name and the telephone number appear. To
change them later, see page 46.
Robert Brown
888-883-2445
MSG #
- -
42
Directory
Review directory
To review directory entries
Using a cordless handset:
1. Press DIRp when in idle mode to show the first entry in the directory.
DIRECTORY EMPTY appears if there are no directory entries.
-OR-
You can also show the first entry in the directory by pressing MENU/SELECT
when in idle mode, then press qCID or DIRp to scroll to >DIRECTORY,
then press MENU/SELECT twice.
2. Press qCID or DIRp to browse through the directory. Entries appear
alphabetically by the first letter in the name.
Using the telephone base:
1. Press DIRp when in idle mode to show the first entry in the directory.
DIRECTORY EMPTY appears if there are no directory entries.
-OR-
You can also show the first entry in the directory by pressing MENU/SELECT
when in idle mode, then press MENU/SELECT twice.
2. Press qCID or DIRp to browse through the directory. Entries appear
alphabetically by the first letter in the name.
NOTE: If the telephone number in the directory exceeds 15 digits, <* appears in front of the
telephone number. Press * to move towards the end of the telephone number or press # to
move towards the beginning of the telephone number.
43
Directory
Search directory
To search by name
Follow the steps below to search for directory entries on a cordless handset or
the telephone base.
1. Press DIRp in idle mode to show the first listing in the directory.
DIRECTORY EMPTY appears if there are no directory entries.
2. When a name entry appears, press the dial pad keys (2-9) to start a name
search.
The directory shows the first name beginning with the first letter associated
with the dial pad key if there is an entry in the directory beginning with that
letter.
3. To see other names starting with the letters on the same dial pad key, keep
pressing the key. The names appear in alphabetical order.
For example, if you have the names Jennifer, Jessie, Kevin and Linda in your
directory:
If you press 5 (JKL) once, you see Jennifer.
•
If you press 5 (JKL) twice, you see Jessie.
•
If you press 5 (JKL) three times, you see Kevin.
•
If you press 5 (JKL) four times, you see Linda.
•
If you press 5 (JKL) five times, you see Jennifer again.
•
NOTES:
1. If there is no name matching the first letter of the key you press, the directory shows a name
matching the following letters of the key.
2. If you press a key (2-9) and no name starts with the letters on that key, the directory shows the
entry matching the next letter in the directory.
44
Directory
To dial, delete or edit entries
To dial, delete or edit a directory entry (name and number), the entry must be
shown on the handset. Use the directory review or search (pages 43-44) to
show an entry.
Display dial
To dial a displayed number from the directory,
Press PHONE/FLASH or SPEAKER on a cordless handset.
•
-OR-
Press DISP DIAL or SPEAKER on the telephone base, or lift the corded
•
handset.
To delete an entry
When a directory entry appears, press MUTE/DELETE on a cordless handset or
press X DELETE on the telephone base to delete the displayed entry from the
directory. You cannot retrieve a deleted entry.
To edit an entry
When a directory entry appears:
Using a cordless handset:
1. Press MENU/SELECT to modify the entry. You are prompted
to EDIT NUMBER.
Press the dial pad keys to add digits.
•
Press MUTE/DELETE to erase digits.
•
Press and hold MUTE/DELETE to erase all digits.
•
Press qCID or DIRp to move the cursor to the left
•
or right.
Press and hold REDIAL/PAUSE to add a three-second
•
pause, if desired (a p appears).
Copy a number from the redial list by pressing
•
REDIAL/PAUSE. Then press qCID or DIRp, or press REDIAL/PAUSE repeatedly to locate the number to
copy. Press MENU/SELECT to copy the selected
number.
2. Press MENU/SELECT. You are prompted to EDIT NAME.
Press the dial pad keys to add characters (page 40).
•
Press MUTE/DELETE to erase characters.
•
• Press and hold MUTE/DELETE to erase all digits.
•
• Press # to insert a space.
•
Press qCID or DIRp to move the cursor to the left or right.
•
3. Press MENU/SELECT to confirm.
Andrew
888-490-2005
EDIT NUMBER
888-883-2445_
EDIT NAME
Andy_
Andy
888-883-2445
45
Directory
To dial, delete or edit entries
Using the telephone base:
1. Press MENU/SELECT to modify the entry. You will be
prompted to EDIT NUMBER.
Press the dial pad keys to add digits.
•
Press X DELETE to erase digits.
•
• Press and hold X DELETE to erase all digits.
•
Press qCID or DIRp to move the cursor to the
•
left or right.
Press and holdREDIAL/PAUSE to add a three-
•
second pause if desired (a p appears).
Copy a number from redial by pressing
•
REDIAL/PAUSE then qCID or DIRp, or
pressing REDIAL/PAUSE repeatedly to locate the
number to copy. Press MENU/SELECT to copy the
number.
2. Press MENU/SELECT. You will be prompted to EDIT
NAME.
Press the dial pad keys to add characters (page 42).
•
Press X DELETE to erase characters.
•
• Press and hold X DELETE to erase all digits.
•
• Press # to insert a space.
•
Press qCID or DIRp to move the cursor to the left or right.
•
3. Press MENU/SELECT to confirm.
Andrew
888-490-2005
MSG #
- -
EDIT NUMBER
888-883-2445_
MSG #
- -
EDIT NAME
Andy_
MSG #
- -
Andy
888-883-2445
MSG #
- -
46
Caller ID
About caller ID
This product supports caller ID services that most telephone service companies
provide. Depending on your service subscription, you might see the caller’s
number, or the caller’s name and number from the telephone service provider
after the first or second ring. Caller ID allows you to see the name, number,
date and time of calls.
Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone
number of the caller before answering the telephone, while on
another call.
It might be necessary to change your telephone service to use
this feature. Contact your telephone service provider if:
You have both caller ID and call waiting, but as
•
separate services (you might need to combine these
services).
You have only caller ID service, or only call waiting
•
service.
You don’t subscribe to caller ID or call waiting services.
•
There are fees for caller ID services. In addition, services may not be available
in all areas.
This product can provide information only if both you and the caller are in
areas offering caller ID service and if both telephone companies use compatible
equipment. The time and date are from the telephone service provider along
with the call information.
Caller ID information might not be available for every incoming call. Callers
may intentionally block their names and/or telephone numbers. To view call
log entries with numbers between 16 and 23 digits, you must save the entry to
the directory (see page 52)
CHRISTINE SMITH
888-722-7702
AM
10:01
CHRISTINE SMITH
888-722-7702
MSG #
- -
10:01
AM
11/23
NEW
11/23
NEW
NOTE: You can use this product with regular caller ID service, or you can use this product’s
other features without subscribing to caller ID or combined caller ID with call waiting service.
47
Caller ID
Caller ID history
How the caller ID history (call log) works
The telephone stores caller ID information about the last 50 incoming calls
in the telephone base. Entries are stored in reverse chronological order. The
phone deletes the oldest entry when the log is full to make room for new calls.
This information is shared by the telephone base and all system handsets. If
you answer a call before the information appears on the screen, it does not
show in the caller ID history.
Review the caller ID history to find out who called, to easily return the call, or
to copy the caller’s name and number into your directory.
XX MISSED CALL(S) appears if there are new call log entries (including missed
and unreviewed calls). CALL LOG EMPTY appears if there are no records in the
call log.
NOTES:
1. Only one party can review the caller ID history at a time. If another party tries to enter the
directory or caller ID history, it shows NOT AVAILABLE AT THIS TIME.
2. Each entry may have up to 24 digits for the phone number and 15 characters for the name. If
the phone number has more than 15 digits, only the last 15 digits appear. For call log entries
with numbers between 16 and 23 digits, in order to view the entire number, you must save the
entry to the Directory (page 52). For instructions on viewing the digits, see the note on page 43.
If the phone number has more than 24 digits, it is not saved or shown in the call log. The caller
ID information might not be available for every incoming call.
3. The callers might intentionally block their names and/or telephone numbers.
Handset screen display
Caller’s name
CHRISTINE SMITH
888-722-7702
AM
10:01
Time of call
NEW
11/23
Caller’s number
Appears when the
call is missed and
unreviewed
Date of call
Screen display of the telephone base
Caller’s name
Caller’s number
CHRISTINE SMITH
888-722-7702
MSG #
- -
Time of call
10:01
AM
48
NEW
11/23
Date of call
Appears when the
call is missed and
unreviewed
Caller ID
Caller ID operation
Memory match
If the incoming telephone number exactly matches a telephone number in your
directory, the name that appears on the screen matches the corresponding
name in your directory.
For example, if Christine Smith calls, her name appears as Chris if this is how
you entered it into your directory.
NOTE: The number you see on your caller ID is in the format from the phone company. The
phone company usually delivers ten-digit phone numbers (area code plus phone number). If
the telephone number of the caller does not exactly match a number in your directory, the
name appears from the phone company records. For example, if the phone company includes
the area code and the directory number does not, the name appears as delivered by the
phone company.
Missed (new) calls indicator
When a cordless handset or the telephone base is in idle mode
and has unreviewed calls, its screen shows XX MISSED CALLS.
All unreviewed entries are counted as missed calls. Each time
you review a call log entry with the icon NEW, the number of
missed calls decreases by one.
If you do not want to review the missed calls one by one,
but you still want to keep them in the caller ID history, you
can press and hold OFF/CLEAR on a cordless handset or
press and hold CLEAR on the telephone base for four seconds
when the handset is idle. All the entries in the caller ID
history become old (have been reviewed), and the system
removes the missed calls alert from the display.
HANDSET 1
6 MISSED CALLS
Robert Brown
888-883-2445
AM
10:31
11/23
BASE
6 MISSED CALLS
NEW
49
Robert Brown
888-883-2445
- -
MSG #
10:01
AM
11/23
NEW
Caller ID
Caller ID operation
To review the caller ID history
Using a cordless handset:
1. When a handset is in idle mode, press qCID to review the caller ID history
in reverse chronological order starting with the most recent call.
-OR-
You can also review the caller ID history by pressing MENU/SELECT, then
press qCID or DIRp to scroll to >CALL LOG, then press MENU/SELECT
twice to REVIEW.
2. Press qCID or DIRp to scroll through the list.
3. Press OFF/CLEAR to exit the caller ID history.
You hear a double beep when the list reaches the beginning or end of the call log.
Using the telephone base:
1. Press qCID to review the caller ID history. The caller ID history displays the
caller ID entries in reverse chronological order starting with the most recent
call.
-OR-
You can also review the caller ID history by pressing MENU/SELECT, then use
qCID or DIRp to scroll to the >CALL LOG, then press MENU/SELECT twice
to REVIEW.
2. Press qCID or DIRpto scroll through the list.
3. Press CLEAR to exit the caller ID history.
You hear a double beep when the list reaches the beginning or end of the call log.
Make a call log entry ready to dial
Although the incoming call log entries have 10 digits (the area code plus the
seven-digit number), in some areas, you might need to dial only the seven
digits, 1 plus the seven digits, or 1 plus the area code plus the seven digits. You
can change and store the number of digits that you dial in the call log.
Press #
Press 1
While reviewing the call log, press # repeatedly on
a cordless handset or the telephone base to show
different dialing options for local and long distance
883-2445
1-883-2445
888-883-2445
1-888-883-2445
numbers before dialing or saving the telephone
number in the directory.
Press 1 repeatedly on a cordless handset or the
883-2445
1-883-2445
telephone base if you need to add or remove 1 in
front of the telephone number before dialing or saving
it in the directory.
888-883-2445
1-888-883-2445
When the number shows in the correct format for dialing, press
PHONE/FLASH or SPEAKER to call the number on a cordless handset.
Press SPEAKER or DISP DIAL, or lift the corded handset to call the number
on the telephone base.
50
Caller ID
Caller ID operation
Dial a call log entry
Using a cordless handset:
1. When in the call log, press qCID or DIRp to browse.
2. Press PHONE/FLASH or SPEAKER to dial the entry.
Using the telephone base:
1. When in the call log, press qCID or DIRp to browse.
2. Press SPEAKER or DISP DIAL, or lift the corded handset to dial the entry.
Delete entries
Using a cordless handset:
Press MUTE/DELETE to delete the shown entry from the caller ID history.
•
Follow the steps below to delete all call log entries.
•
1. Press MENU/SELECT when in idle mode.
2. Press qCID or DIRp to scroll to >CALL LOG, then press MENU/SELECT.
3. Press qCID or DIRp to scroll to >DEL ALL CALLS, then press
MENU/SELECT.
4. When the screen shows DELETE ALL CALLS? press MENU/SELECT to
clear the caller ID history of all entries, or press OFF/CLEAR to exit
and leave all entries in the caller ID history intact.
Using the telephone base:
Press X DELETE to delete the shown entry from the caller ID history.
•
Follow the steps below to delete all caller ID history.
•
1. Press MENU/SELECT when in idle mode
2. Press qCID or DIRp to scroll to >CALL LOG, then press MENU/SELECT.
3. Press qCID or DIRp to scroll to >DEL ALL CALLS, then press
MENU/SELECT.
4. When the screen shows DELETE ALL CALLS? press MENU/SELECT to
clear the caller ID history of all entries, or press CLEAR to exit and leave
all entries in the caller ID history intact.
51
Caller ID
Caller ID operation
Save a call log entry to the directory
Using a cordless handset:
1. When in the call log, press qCID or DIRp to browse.
2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER.
3. Use the dialing keys to edit the number.
Press MUTE/DELETE to backspace and erase a digit.
•
Press and hold MUTE/DELETE to erase the entire entry.
•
Press qCID or DIRp to move the cursor to the left or right.
•
Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).
•
4. Press MENU/SELECT to move to the name. The screen displays EDIT NAME.
• Use the dial pad keys to add characters (page 40).
•
• Press MUTE/DELETE to erase characters.
•
• Press and hold MUTE/DELETE to erase all characters.
•
• Press qCID or DIRp to move the cursor to the left and right.
•
• Press # to insert a space.
•
5. Press MENU/SELECT when done and the handset shows SAVED.
If the entry is already saved in the directory, the handset shows
•
ALREADY SAVED.
If there is no caller ID information, the handset shows UNABLE TO
•
SAVE.
Using the telephone base:
1. When in the call log, press qCID or DIRp to browse.
2. Press MENU/SELECT to select an entry. The screen displays EDIT NUMBER.
3. Use the dialing keys to edit the number.
Press X DELETE to backspace and erase a digit.
•
Press and hold X DELETE to erase the entire entry.
•
Press qCID or DIRp to move the cursor to the left or right.
•
Press and hold REDIAL/PAUSE to insert a dialing pause (a p appears).
•
4. Press MENU/SELECT to move to the name. The screen displays EDIT NAME.
• Use the dial pad keys to add characters (page 42).
•
• Press X DELETE to erase characters.
•
• Press and hold X DELETE to erase all characters.
•
• Press qCID or DIRp to move the cursor to the left and right.
•
• Press # to insert a space.
•
52
Caller ID
Caller ID operation
5. Press MENU/SELECT when done and the handset shows SAVED.
If the entry is already saved in the directory, the handset shows
•
ALREADY SAVED.
If there is no caller ID information, the handset shows UNABLE TO
•
SAVE.
NOTES:
1. You might need to change how a caller ID number is dialed if the entry does not appear in the
correct format. Caller ID numbers might appear with an area code that might not be necessary
for local calls, or without a 1 that might be necessary for long distance calls (page 50).
2. If neither the name nor number is available, UNABLE TO SAVE appears.
53
Caller ID
Reasons for missing caller ID information
There are also occasions when other information or no information shows for
various reasons:
On-screen messageReason
PRIVATE NUMBER
PRIVATE NAME
PRIVATE CALLER
The caller prefers not to show the phone number.
The caller prefers not to show the name.
The caller prefers not to show the phone number
and name.
UNKNOWN NUMBER
UNKNOWN NAME
UNKNOWN CALLER
Your telephone service provider cannot determine
the caller’s number.
Your telephone service provider cannot determine
the caller’s name.
Your telephone service provider cannot determine
the caller’s name and telephone number. Calls from
other countries may also generate this message.
54
Answering system
About the answering system
Answering system and voicemail
Your telephone has separate indicators for two different types of voice
messages: those left on its built-in answering system and those left at
your service provider’s voicemail (fees may apply). Your telephone’s built-in
answering system messages and voicemail messages are separate. Each alerts
you to new messages differently.
If and NEW VOICEMAIL display on the handset, your telephone service
•
provider is indicating that it has new voicemail for you. To listen to your
voicemail, you typically dial an access number provided by your telephone
service provider, followed by a security code or PIN.
To listen to messages recorded on your digital answering system, press
•
PLAY/STOP button on the telephone base (page 57).
Some telephone service providers bundle or combine multiple services like
voicemail and call waiting, so you may not be aware that you have voicemail.
To check what services you have and how to access them, contact your
telephone service provider.
You can use your telephone answering system and voicemail together by
setting your built-in answering system to answer before voicemail answers. To
learn how to program your voicemail settings, contact your telephone service
provider. If you are on a call, or if the answering system is busy recording a
message and you receive another call, the second caller can leave a voicemail
message by following the instructions below.
Set your answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six
rings, set your answering system to answer after four rings. Some voicemail
providers may program the delay before answering calls in seconds instead of
rings. In this case, allow six seconds per ring when determining the appropriate
setting.
Message capacity
The answering system can record and store up to 99 messages. Each message
can be up to four minutes in length. The total storage capacity for the
announcement, messages and memos is approximately 14 minutes. The actual
recording time depends on individual message characteristics. Messages remain
available for replay until you delete them.
Turn the answering system on or off at the telephone base
Unless you change it, the answering system is on and ready to record
messages. You can turn the answering system off, but if you do so, the
answering system does not answer calls and record incoming messages.
Press ANSWER ON to turn the answering system on or off. If the answering
system is turned on, it announces “Calls will be answered.” If the answering
system is turned off, it announces “Calls will not be answered.”
55
Answering system
About the answering system
Voice prompts
The system provides voice prompts to guide you through remote access and
recording outgoing announcements.
New message indication
The message counter on the telephone base flashes and
MSG#
1
BASE
10:01
HANDSET 1
10:31
AM
11/23
AM
11/23
shows on the handset when there are new answering
system messages.
If the new message alert tone is turned on (page 22),
the telephone base beeps every 10 seconds when there are
unreviewed messages.
NOTE: If the answering system has less than five minutes of recording
time left, it announces the remaining time.
Call screening at the telephone base
If the answering system is on and the telephone base volume is not off (set
to 1 or higher), you hear the announcement and the incoming message when
receiving a call. If you want the telephone base to be silent while recording
messages, make sure you set the telephone base volume to 0.
NEW
Call intercept
While screening a call, you can stop recording and speak to the caller.
Press PHONE/FLASH or SPEAKER on a cordless handset.
•
-OR-
Press SPEAKER or lift the corded handset.
•
Base ringer
Press VOLUMEpq on the telephone base to adjust the ringer volume when
the telephone is not in use.
You hear a sample of the ringer while adjusting the volume. The telephone
base announces, “Base ringer is off.” when you set the volume to 0.
Temporarily turning off the message alert tone
Pressing any telephone base key temporarily silences the message alert tone.
If you press X DELETE when in idle mode, there is a voice prompt to direct you
to press X DELETE again to delete all old messages, and the message alert
tone is temporarily off.
The message alert tone is reactivated with the next incoming message.
56
Answering system
Message playback
If you have new messages, you hear only the new messages (oldest first). If
there are no new messages, the system plays back all the messages (oldest
first).
When playback begins, the total number of messages is announced. Before
each message, you hear the day and time of the recording. After the last
message, you hear, “End of messages.” If the system has less than five minutes
of recording time left, you hear the remaining time.
To listen to messages at the telephone base:
Press PLAY/STOP on the telephone base to listen to the messages. The
system announces the number of messages, then begins playback. Press
PLAY/STOP again to end the message playback.
To listen to messages on a cordless handset:
1. When the handset is in idle mode, press MENU/SELECT to
enter the main menu.
2. Press MENU/SELECT again to select >ANS. SYSTEM.
3. Press MENU/SELECT to select >PLAY MSGS.
The system announces the number of messages, then begins
playback. The message sequence is shown on the handset
screen. If there are no recorded messages, the screen shows
NO MESSAGES.
>
ANS. SYSTEM
DIRECTORY
>
PLAY MSGS
DEL ALL OLD
5-STOP 3-DELETE
4-REPEAT 6-SKIP
MSG#
1/2
57
Answering system
Message playback
Options during playback
When a message is playing, you can adjust the playback volume, skip, repeat,
or delete the message.
When messages are playing on the telephone base:
Press VOLUMEpq to adjust the message playback volume.
•
Press SKIP to skip to the next message.
•
Press REPEAT to repeat the message. Press twice to hear the previous
•
message.
Press X DELETE to delete the message.
•
Press
•
When messages are playing on the handset:
Press qCID or DIRp to adjust the message playback volume.
•
Press 6 to skip to the next message.
•
Press 4 to repeat the message. Press twice to hear the previous message.
•
Press 3 to delete the message.
•
Press 5 to stop the playback.
•
Press SPEAKER to switch between speakerphone mode and handset
•
mode.
To delete all old messages
You can only delete old (reviewed) messages. You cannot delete new messages
until you review them. You cannot retrieve deleted messages.
To delete all old messages on the telephone base:
1. When the telephone is idle, press X DELETE. The system
announces, “To delete all old messages, press DELETE again.”
2. Press X DELETE again. The system announces, “All old
messages deleted.”
To delete all old messages on the handset:
1. Press MENU/SELECT when in idle mode to enter the main
menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to select >DEL ALL OLD, press
MENU/SELECT, the screen then shows DELETE ALL OLD
MSGS?
4. Press MENU/SELECT again to confirm. The screen shows
ALL OLD MSGS DELETED! and you hear a confirmation tone.
PLAY/STOP to stop the playback.
>
ANS. SYSTEM
DIRECTORY
>
DEL ALL OLD
RECORD MEMO
DELETE ALL
OLD MSGS?
ALL OLD MSGS
DELETED!
58
Answering system
Recording & playing memos
Memos are messages you record at a handset. You can save, play back, and
delete them like incoming messages. You can record a memo as a reminder to
yourself, or leave a message for others who use the answering system.
To record a memo
1. When the handset is in idle mode, press MENU/SELECT to enter the main
menu.
2. Press MENU/SELECT again.
3. Press qCID or DIRp to select >RECORD MEMO, then press MENU/SELECT.
The system announces, “Record after the tone. Press 5 when you are done.”
You can record a memo for up to four minutes. The system does not save
memos shorter than one second.
4. Speak facing the handset to record the memo.
5. Press 5 to stop recording. The system announces, “Recorded.”
NOTE: If you record a memo when the memory is full, the system announces, “Memory is
full.”
To play back a memo
Play memos the same way as messages. See Message playback on page 57.
59
Answering system
Base message counter displays
The base message counter shows the total number of answering system
messages. See the table below for other message counter displays.
BASE
Message
counter
Message counter displays
0
0 (flashing)
MSG#
1
10:01
AM
11/23
No messages.
You need to set the clock (pages 16 & 25).
1-99
1-99 (flashing)
1-99 & F
(alternating)
- -
Total number of old messages and memos, or message
number currently playing during old message playback.
Total number of messages and memos. The number
flashes when there are new (unreviewed) messages.
After a power failure, the number in the message
counter flashes to indicate that you need to set the
clock.
Memory is full. You must delete some messages before
recording new messages.
The system is answering a call on the telephone base,
or someone is trying to reach it remotely. The system is
in program mode.
60
Answering system
Remote access
You can reach your answering system remotely by dialing your home telephone
number from any touch-tone telephone.
To remotely reach your answering system:
1. Dial your telephone number from any touch-tone telephone.
2. When the system answers, enter the two digit remote access code (19 is the
default code, see page 22 to change it).
The system automatically announces the number of messages (new and/or
old) if there are any, and then begins to play them.
3. You can also enter the following remote commands.
Remote commands
1
2
3
33
4
44
5
*5
6
*7
8
Press to listen to all messages.
Press to listen to new messages only.
Press to delete the current message (during playback).
Press twice to delete all old messages.
Press to repeat the current message (during playback).
Press twice to listen to the previous message.
Press to stop any operation (including recording).
Press to listen to a list of remote commands.
Press to skip to the next message (during playback).
Press to record a new announcement.
Press to end remote access (the call will be terminated).
0
4. Hang up to end the call and save all undeleted messages.
Cut out and carry the remote access wallet card at the back of this user’s
manual for quick reference.
Press to turn the answering system on or off.
61
Answering system
Remote access
NOTES:
1. If you do not enter a valid remote access code, the system answers the call automatically.
2. If you pause for more than four seconds during remote access, you hear a help menu listing
all features and commands. If there is no command for another 20 seconds, the call ends
automatically.
3. If you want to delete all the old messages remotely, press 3 twice in remote standby mode.
4. If the memory is full, the answering system answers after 10 rings and announces, “Memory is full. Enter the remote access code.” Enter your remote access code to access the messages and
announcements.
62
Appendix A
Alert tones and lights
Handset screen icons
Battery status - battery is charging (animated display).
Battery status - low battery (flashing); place handset in the
charger to recharge.
SPEAKERPHONE - the speakerphone is in use.
Ringer off - the handset ringer is off.
NEW VOICEMAIL - there are new voicemail from the
telephone service provider.
ANS ONAnswering system is on.
Message - new message in the answering system.
10:01
ANS ON
NEW
MUTE
1/2
MSG #
AM
NEW
MUTE
MSG #
1/2
Missed and unreviewed calls.
Microphone is off.
Message counter - number of messages playing.
Handset alert tones
Two short beeps
Four short beepsLow battery warning.
Three beepsOut of range while the handset is on a call.
Three rising tonesThe system has completed the command successfully.
You are pressing the qCID or DIRp keys when the volume is already
at its highest or lowest setting.
Telephone base tone
Beeps every 10 secondsMessage alert.
Lights
IN USE
On when the handset is
in use or when you are
registering a handset.
Flashes when another
telephone is in use on
the same line, or when
you are deregistering
handset(s) from the
telephone base.
Flashes quickly when
there is an incoming call.
ANSWER ON
Lit when the answering
system is on and ready to
receive calls.
VOICEMAIL
Flashes when you have new
voicemail. Voicemail service
is from your telephone
service provider.
63
CHARGE
On when the handset is
charging in the charger.
Lighted display
Lighted key pad
SPEAKER
On when the
speakerphone is on.
Appendix B
Handset and telephone base display screen messages
Screen display messages
ALREADY SAVED
CALL LOG EMPTY
CALL TRANSFERED
CALLING
HANDSET X
(For systems with two or
more handsets)
CHARGING
CONNECTING...
DIRECTORY EMPTY
ENDED
HANDSET X
IS CALLING
(For systems with three or
more handsets)
HANDSET X
REGISTERED
INCOMING CALL
INTERCOM
INTERCOM ENDED
INTERCOM TO:
(For systems with two or
more handsets)
LINE IN USE
LIST FULL
LOW BATTERY
MICROPHONE ON
XX MISSED CALLS
MUTED
NEW VOICEMAIL
NO LINE
The telephone number you have entered is already in the
directory.
You are trying to reach an empty caller ID history.
You are transferring an outside call to another cordless handset or
the telephone base.
The handset is calling the other handset (for intercom calls).
A handset with a low battery is in the charger.
The handset has lost communication with the telephone base.
There are no directory entries.
You have just ended a call.
Another system handset is calling.
The handset registration is successful, with X being the handset
number.
There is a call coming in.
The handset is on an intercom call.
The intercom call has just ended.
You have started the intercom process, and need to enter the
number of the handset you wish to call.
An extension phone, or one of the handsets, or the telephone
base is in use.
The directory is full. You cannot save any new entries unless you
delete some current entries.
You should charge the battery.
Mute is off so the other party can hear your voice.
There are new calls in the caller ID history.
The microphone is off.
There are new voicemail messages.
There is no telephone line connection.
64
Appendix B
Handset and telephone base display screen messages
Screen display messages
NO SIGNAL, CALL
ENDED
NOT AVAILABLE
AT THIS TIME
OTHER HANDSET IS
CALLING
(For system with two
handsets)
OUTSIDE CALL
** PAGING **
PHONE
PLACE IN
CHARGER
RINGER MUTE
SAVED
SPEAKER
TRANSFER TO:
(For systems with two or
more handsets)
UNABLE TO CALL
TRY AGAIN
UNABLE TO SAVE
The handset is out of range while on a call.
Someone else is already using the directory or caller ID history.
The other handset is calling.
You are on the external call during call transfer.
The telephone base is paging handset(s).
The handset is in use.
The battery is very low. The handset should be charged.
The ringer is off temporarily during an incoming call.
The entry in caller ID history is now in the directory.
The handset speakerphone is in use.
You have started transferring a call, and need to enter the desired
handset number.
Failed intercom or conference call (there are already two handsets
being used).
You are trying to save an entry with no name or number from the
caller ID history.
65
Appendix C
Expansion handset
Your new AT&T CL84109/CL84209/CL84309 telephone system can
accommodate up to 12 handsets. You can add new handsets (AT&T CL80109,
available separately) to your telephone system, you must register each device
with the telephone base before use. To register a new handset, see page 67.
The handset with the CL84109 comes as HANDSET. You can register up to 11
additional handsets to the telephone base, and the handset numbers are in
numerical order (HANDSET 2, HANDSET 3, HANDSET 4 and so on).
The handsets that come with the CL84209 are HANDSET 1, HANDSET 2. You
can register up to 10 additional handsets to the telephone base, and they are
assigned numbers in sequential order (HANDSET 3, HANDSET 4, HANDSET 5
and so on).
The handsets that come with the CL84309 are HANDSET 1, HANDSET 2 and
HANDSET 3. You can register up to nine additional handsets to the telephone
base, and they are assigned numbers in sequential order (HANDSET 4,
HANDSET 5, HANDSET 6 and so on).
66
Appendix C
Expansion handset
Adding and registering handsets (optional)
Handsets purchased separately (AT&T CL80109) need to
be registered to the telephone base before use. When first
purchased, all expansion handsets show NOT REGISTERED on
the screen. New handsets may need to be charged without
interruption for at least 10 minutes before registering to the
telephone base.
To register a handset to your telephone base
1. Make sure the handset is out of the charger and shows NOT
REGISTERED before you begin registration.
2. Press and hold INTERCOM/HANDSET LOCATOR on the
telephone base for about four seconds (until the red IN USE
light on the telephone base is on) and then release
the button, the screen of the telephone base shows
REGISTERING... The IN USE light remains on while the
telephone base attempts to register a handset.
3. Place the unregistered handset into the charger, PRESS HNDST LOC 4 SEC ON BASE shows on the handset screen.
The handset is now registering with the telephone base. The
handset then shows PLEASE WAIT... and it takes up to 60
seconds to complete the registration. There is a beep sound
when the registration is successful. The handset shows
HANDSET X REGISTERED, with X being the handset number
(1-12).
REGISTERING...
MSG#
--
NOT REGISTERED
NOT REGISTERED
PRESS HNDST LOC
4 SEC ON BASE
PLEASE WAIT...
NOTES:
1. If the registration is not successful, the screen shows NOT REGISTERED. To
reset the handset, remove the handset from the charger, then start again
from step 2 above.
2. You cannot register a handset if any other system handset is in use.
67
HANDSET X
REGISTERED
Appendix C
Expansion handset
Deregistering a handset
You may need to deregister your handsets if:
You have twelve registered handsets and need to replace a handset.
-OR-
You wish to change the designated handset number of your registered
handsets.
You must first deregister ALL the handsets, and then re-register each handset
you wish to use, one at a time.
Please read carefully through all the instructions on this page before
beginning the deregistration process.
To deregister all handsets
1. Press and hold INTERCOM/HANDSET LOCATOR on the telephone base for
about 10 seconds (until the IN USE light starts to flash), then release the
INTERCOM/HANDSET LOCATOR button.
2. Immediately press and release INTERCOM/HANDSET LOCATOR again. You
must press INTERCOM/HANDSET LOCATOR while the IN USE light is still
flashing. (The light flashes for about seven seconds. If the light stops
flashing, pick up the handset and place it back into the charger, then start
again with step one above.)
3. The handsets show CONNECTING... and it takes about 10 seconds to
complete the deregistration process. ALL handsets show NOT REGISTERED
when deregistration is successful.
4. To re-register handsets to the telephone base, follow the registration
instructions on page 67.
NOTES:
1. If the deregistration process is not successful, you might need to reset the system and try
again. To reset: pick up the handset and press the PHONE/FLASH button, then press the
OFF/CLEAR button and place the handset back into the charger. You can also reset by
unplugging the power from the telephone base and plugging it back in.
2. You cannot deregister the handset(s) if any other system handset is in use.
3. Even if the battery is depleted, you can still deregister the handset by following the steps above.
After the handset is charged for at least 10 minutes, the screen shows NOT REGISTERED.
68
Appendix D
Troubleshooting
If you have difficulty with your phone, please try the suggestions below. For
Customer Service, visit our website at www.telephones.att.com or call
1 (800) 222-3111. In Canada, dial 1 (866) 288-4268.
My phone doesn’t
work at all.
I cannot get a dial
tone.
Make sure the power cord is securely plugged in.
•
Make sure you plug the battery connector securely
•
into the cordless handset.
Make sure you plug the telephone line cord securely
•
and firmly into the telephone base and the telephone
wall jack.
Charge the battery in the cordless handset for at least
•
16 hours. For optimum daily performance, return the
cordless handset to the charger when not in use.
If the battery is depleted, it might take approximately
•
10 minutes to charge the handset before it shows
LOW BATTERY, see page 8 for details.
Reset the telephone base. Unplug the electrical
•
power. Wait for approximately 15 seconds, then plug
it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
You may need to purchase a new battery. Please
•
refer to Battery installation & charging in this user’s
manual on pages 8-9.
First try all the suggestions above.
•
Move the cordless handset closer to the telephone
•
base. You might have moved out of range.
If the previous suggestions do not work, disconnect
•
the telephone base from the telephone jack and
connect to a different phone. If there is no dial tone
on that phone either, the problem is in your wiring or
local service. Contact your telephone service provider.
Your line cord might be malfunctioning. Try installing
•
a new line cord.
I cannot dial out.
First try all the suggestions above.
•
Make sure you have a dial tone before dialing. The
•
cordless handset might take a second or two to find
the telephone base and produce a dial tone. This is
normal. Wait an extra second before dialing.
69
Appendix D
Troubleshooting
Eliminate any background noise. Noise from a
•
television, radio or other appliances might cause the
phone to not dial out properly. If you cannot eliminate
the background noise, first try muting the cordless
handset before dialing, or dialing from another room
with less background noise.
If the other phones in your home are having the same
•
problem, contact your telephone service provider
(charges might apply).
My cordless
handset isn’t
performing
normally.
The handset
registration is
unsuccessful.
Make sure you plug the power cord securely into the
•
telephone base. Plug the power adapter into a different,
working electrical outlet without a wall switch.
Move the cordless handset closer to the telephone
•
base. You might have moved out of range.
Reset the telephone base. Unplug the electrical power.
•
Wait for 15 seconds then plug it back in. Allow up to
one minute for the cordless handset and telephone
base to reset.
Other electronic products can cause interference to
•
your cordless phone. Try installing your phone as far
away from these types of electronic devices as possible:
television sets, VCRs, or other cordless telephones.
Follow the steps below to re-register the handset.
1. Make sure the handset is out of the charger and shows
NOT REGISTERED before you begin registration.
2. Press and hold INTERCOM/HANDSET LOCATOR for
about four seconds (until the red IN USE light on the
telephone base is on) and then release the button.
3. Place the unregistered handset into the charger.
Refer to the handset registration section on page 67 for
details.
The handset
screen shows
PRESS HNDST
LOC 4 SEC ON
BASE and the
handset is out of
the charger.
Unplug the battery from the handset and plug it back in
(page 8). The screen should now show NOT REGISTERED
and you can follow the registration instructions on
page 67.
70
Appendix D
Troubleshooting
CONNECTING...
appears on my
cordless handset.
The batteries do
not hold a charge.
Ensure you plug the telephone base in properly and the
•
power is on.
Place the cordless handset in the telephone base for
•
one minute to allow the cordless handset and base to
synchronize.
Move the cordless handset closer to the telephone
•
base. You might have moved out of range.
Reset the telephone base. Unplug the electrical power.
•
Wait for 15 seconds then plug it back in. Allow up to
one minute for the cordless handset and telephone
base to reset.
Other electronic products can cause interference with
•
your cordless phone. Try installing your phone as far
away from these types of electronic devices as possible:
television sets, VCRs, or other cordless telephones.
If the cordless handset is in the charger and the
•
charge light is not on, refer to The charge light is off
(page 74) in this Troubleshooting guide.
Charge the battery in the cordless handset for at least
•
16 hours. For optimum daily performance, return the
cordless handset to the charger when not in use.
If the battery is depleted, it might take approximately
•
four minutes to charge the handset before it can
resume display on the screen.
You might need to purchase a new battery. Please refer
•
to Battery installation & charging in this user’s manual
on pages 8-9.
I get noise, static,
or weak signals
even when
I’m near the
telephone base.
If you subscribe to high-speed Internet service (digital
•
subscriber line - DSL) through your telephone lines, you
must install a DSL filter between the telephone base
and the telephone wall jack. The filter prevents noise
and caller ID problems as a result of DSL interference.
Please contact your DSL service provider for more
information about DSL filters.
You may be able to improve the performance of your
•
cordless phone by installing your new telephone base
as far as possible from any other existing cordless
telephone system that may already be installed.
71
Appendix D
Troubleshooting
Other electronic products can cause interference to
•
your cordless phone. Try installing your phone as far
away from the following electronic devices as possible:
television sets, VCRs, or other cordless telephones.
Do not install this phone near a microwave oven or
•
on the same electrical outlet. You might experience
decreased performance while the microwave oven is
operating.
If you plug your phone in with a modem or a surge
•
protector, plug the phone (or modem/surge protector)
into a different location. If this does not solve the
problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
Relocate your phone to a higher location. The phone
•
might have better reception in a high area.
If the other phones in your home are having the same
•
problem, contact your telephone service provider
(charges may apply).
I experience poor
sound quality
when using the
speakerphone.
I hear other calls
while using my
phone.
For increased sound quality while using the handset
•
speakerphone, place the handset on a flat surface with
the dial pad facing up.
Excessive background noise will cause a speakerphone
•
to fade in and out. Try controlling the background
noise by turning off any audio devices near the
speakerphone. Also, try to avoid interrupting the person
at the other end of the conversation while they are
speaking. If background noise cannot be controlled,
you should stop speakerphone operation and return to
normal handset mode.
When using a speakerphone, controlling background
•
noise in your environment is essential. While you are
listening to your party, press MUTE to temporarily turn
your microphone off. When it is your turn to speak,
remember to press MUTE again to turn the microphone
on.
Disconnect the telephone base from the telephone jack,
•
and plug in a different telephone. If you still hear other
calls, call your telephone service provider.
72
Appendix D
Troubleshooting
My cordless
handset does
not ring when I
receive a call.
Make sure that the ringer is not off. Refer to the section
•
on ringer selection in this user’s manual.
Make sure you plug in the telephone line cord securely
•
into the telephone base and the telephone jack. Make
sure you plug in the power cord securely.
The cordless handset may be too far from the
•
telephone base.
Charge the battery in the cordless handset for at least
•
16 hours. For optimum daily performance, return the
cordless handset to the charger when not in use.
You may have too many extension phones on
•
your telephone line to allow all of them to ring
simultaneously. Try unplugging some of the other
phones.
The layout of your home or office might be limiting
•
the operating range. Try moving the telephone base to
another location, preferably on an upper floor.
If the other phones in your home are having the same
•
problem, contact your telephone service provider
(charges might apply).
Test a working phone at the phone jack. If another
•
phone has the same problem, contact your telephone
service provider (charges might apply).
Other electronic products can cause interference with
•
your cordless phone. Try installing your phone as
far away as possible from electronic devices such as
television sets, VCRs, or other cordless telephones.
Re-install the battery, and place the cordless handset
•
in the charger. Wait for the cordless handset to reestablish its connection with the telephone base. Allow
up to one minute for this to take place.
Your line cord might be malfunctioning. Try installing a
•
new line cord.
My calls cut in
and out while I’m
using my cordless
handset.
Other electronic products can cause interference with
•
your cordless phone. Try installing your phone as far
away from the following electronic devices as possible:
television sets, VCRs, or other cordless telephones.
Do not install this phone near a microwave oven or
•
on the same electrical outlet. You might experience
decreased performance while the microwave oven is
operating.
73
Appendix D
Troubleshooting
If you plug your phone in with a modem or surge
•
protector, plug the phone (or modem/surge protector)
into a different location. If this does not solve the
problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
Relocate your telephone base to a higher location. The
•
phone might have better reception when installed in a
high area.
If the other phones in your home are having the same
•
problem, contact your telephone service provider
(charges may apply).
Excessive background noise will cause a speakerphone
•
to fade in and out. Try controlling the background
noise by turning off any audio devices near the
speakerphone. Also, try to avoid interrupting the person
at the other end of the conversation while they are
speaking. If background noise cannot be controlled,
you should stop speakerphone operation and return to
normal handset mode.
When using a speakerphone, controlling background
•
noise in your environment is essential. While you are
listening to your party, press MUTE to temporarily turn
your microphone off. When it is your turn to speak,
remember to press MUTE again to turn the microphone
on.
The charge light
is off.
My caller ID isn’t
working.
Make sure you plug the power and line cords in
•
correctly and securely.
Unplug the electrical power. Wait for 15 seconds, then
•
plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
Clean the cordless handset and telephone base
•
charging contacts each month with a pencil eraser or
cloth.
Caller ID is a subscription service. You must subscribe
•
to this service from your telephone service provider for
this feature to work on your phone.
The caller must be calling from an area that supports
•
caller ID.
74
Appendix D
Troubleshooting
Both you and your caller’s telephone companies must
•
use caller ID compatible equipment.
If you subscribe to high-speed Internet service (digital
•
subscriber line - DSL) through your telephone lines, you
must install a DSL filter between the telephone base
and the telephone wall jack. The filter prevents noise
and caller ID problems resulting from DSL interference.
Please contact your DSL service provider for more
information about DSL filters.
An envelope
icon
shows on the
display or the
VOICEMAIL
light is flashing
and I don’t
know why.
I cannot
retrieve
voicemail
messages.
System does not
receive caller ID
when on a call.
The answering
system is
recording
incomplete
messages.
• Your telephone has voicemail indication that is separate
from the built-in answering system. If appears on
the display or the VOICEMAIL light flashes, then your
telephone has received a signal from your telephone
service provider that you have a voicemail message
waiting for you to retrieve from your telephone service
provider. Contact your telephone service provider for
more information on how to access your voicemail.
• Your telephone has both a built-in answering system
and voicemail indication. They are independent features
and each alerts you to new messages differently
(page 55). If you subscribe to voicemail service from
your telephone service provider (charges may apply),
contact your telephone service provider for more
information on how to access your voicemail.
Make sure you subscribe to caller ID with call waiting
•
features from your telephone service provider. Caller
ID features works only if both you and the caller are in
areas offering caller ID service, and if both telephone
companies use compatible equipment.
If a caller leaves a very long message, part of it may
•
be lost when the system disconnects the call after four
minutes.
If the caller pauses for longer than seven seconds, the
•
system stops recording and disconnects the call.
If the system’s memory becomes full during a message,
•
the system stops recording and disconnects the call.
If the caller’s voice is very soft, the system may stop
•
recording and disconnects the call.
75
Appendix D
Troubleshooting
I have difficulty
hearing
messages.
The answering
system does not
answer after
correct number
of rings.
Press VOLUMEp to increase speaker volume on the
•
telephone base.
Press DIRp/+VOLUME to increase the listening volume
•
on a handset.
• Make sure that the answering system is on (page 19
or 55). When the answering system is on, ANS ON
should show on the handset and the ANS ON/OFF
button should be lit on the telephone base.
• If toll saver is selected, the number of rings changes to
two when there are new messages waiting (page 21).
• If the memory is full or if the answering system is off,
the answering system answers after 10 rings.
• In some cases, the answering system is affected by the
ringing system used by the telephone service provider
(page 55).
• If you subscribe to voicemail service, change the
number of rings so that your answering system answers
before your voicemail (page 17). To determine how
many rings will activate your voicemail, contact your
telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
System
announces “Time
and day not set.”
System does
not respond
to remote
commands.
• You need to reset the system clock (pages 16 & 25).
• Make sure to enter your remote access code correctly
(page 61).
• Make sure you are calling from a touch-tone phone.
When you dial a number, you should hear tones. If you
hear clicks, the phone is not a touch-tone telephone
and cannot activate the answering system.
• The answering system may not detect the remote
access code while your announcement is playing. Try
waiting until the announcement is over before entering
the code.
76
Appendix D
Troubleshooting
• There may be interference on the phone line you are
using. Press the dial pad keys firmly.
The answering
system does not
record messages.
Outgoing
announcement is
not clear.
• Make sure answering system is on ((page 19 or 55)..
When the answering system is on, ANS ON should
show on the handset and the ANS ON/OFF button
should be lit on the telephone base.
• When the answering machine memory is full, it does
not record new messages until some old messages are
deleted.
• If you subscribe to voicemail service, change the
number of rings so that your answering system answers
before your voicemail (page 17). To determine how
many rings will activate your voicemail, contact your
telephone service provider.
• If there is a fax machine connected to the same
telephone line, try disconnecting the fax machine. If
that solves the problem, consult your fax machine
documentation for information on compatibility with
answering systems.
• When you record your announcement, make sure you
speak in a normal tone of voice, about nine inches from
the telephone base.
• Make sure there is no background noise (TV, music, etc.)
while recording.
Common cure
for electronic
equipment.
If the telephone does not seem to be responding normally,
try putting the cordless handset in the charger. If it does
not seem to respond, do the following (in the order listed):
Disconnect the power to the telephone base.
•
Disconnect the cordless handset battery, and spare
•
battery, if applicable.
Wait a few minutes.
•
Connect power to the telephone base.
•
Re-install the battery, and place the cordless handset
•
into the charger.
Wait for the cordless handset to re-establish its
•
connection with the telephone base. Allow up to one
minute for this to take place.
77
Appendix E
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so you must treat it with care.
•
Avoid rough treatment.
•
•
Place the handset down gently.
•
Save the original packing materials to protect your telephone if you ever need to ship it.
Avoid water
•
You can damage your telephone if it gets wet. Do not use the handset in the rain, or handle it
with wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
•
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your
own safety, take caution when using electric appliances during storms.
Cleaning your telephone
•
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it
only with a soft cloth slightly dampened with water or a mild soap.
Do not use excess water or cleaning solvents of any kind.
•
Remember that electrical appliances can cause serious injury if used when you are wet or standing
in water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG
THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then pull the unit out by the
unplugged cords.
78
Appendix F
Important safety information
This symbol is to alert you to important operating or servicing instructions that may
appear in this user’s manual. Always follow basic safety precautions when using this
product to reduce the risk of injury, fire, or electric shock.
Safety information
•
Read and understand all instructions in the user’s manual. Observe all markings on the product.
•
Avoid using a telephone during a thunderstorm. There may be a slight chance of electric shock
from lightning.
•
Do not use a telephone in the vicinity of a gas leak. If you suspect a gas leak, report it
immediately, but use a telephone away from the area where the gas is leaking. If this product is
a cordless model, make sure the telephone base is also away from the area.
Do not use this product near water, or when you are wet. For example, do not use it in a wet
•
basement or shower, or next to a swimming pool, bathtub, kitchen sink, or laundry tub. Do
not use liquids or aerosol sprays for cleaning. If the product comes in contact with any liquid,
unplug any line or power cord immediately. Do not plug the product back in until it has dried
thoroughly.
•
Install this product in a protected location where no one can trip over any line or power cords.
Protect cords from damage or abrasion.
•
If this product does not operate normally, see the Troubleshooting section on pages 69-77 of
this user’s manual. If you cannot solve the problem, or if the product is damaged, refer to the
Limited warranty section on pages 83-84. Do not open this product except as directed in your
user’s manual. Opening the product or reassembling it incorrectly may expose you to hazardous
voltages or other risks.
•
Replace batteries only as described in your user’s manual, see pages 8-9. Do not burn or
puncture batteries — they contain caustic chemicals.
•
This power adapter is intended to be correctly oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling or an under-thetable/cabinet outlet.
Caution: Use only the power adapter provided with this product. To obtain a replacement,
visit our website at www.telephones.att.com or call 1 (800) 222-
3111. In Canada, dial 1 (866) 288-4268.
79
Appendix F
Important safety information
Especially about cordless telephones
Privacy: The same features that make a cordless telephone convenient create some limitations.
•
Telephone calls are transmitted between the telephone base and the handset by radio waves,
so there is a possibility that your cordless telephone conversations could be intercepted by
radio receiving equipment within range of the cordless handset. For this reason, you should not
think of cordless telephone conversations as being as private as those on corded telephones.
Electrical power: The telephone base of this cordless telephone must be connected to a working
•
electrical outlet which is not controlled by a wall switch. Calls cannot be made from the
handset if the telephone base is unplugged, switched off or if the electrical power is interrupted.
Potential TV interference: Some cordless telephones operate at frequencies that may cause
•
interference to TVs and VCRs. To minimize or prevent such interference, do not place the
telephone base of the cordless telephone near or on top of a TV or VCR. If interference is
experienced, moving the cordless telephone farther away from the TV or VCR will often reduce
or eliminate the interference.
Rechargeable batteries: This product contains nickel-metal hydride rechargeable batteries.
•
Exercise care in handling batteries in order not to create a short circuit with conductive material
such as rings, bracelets, and keys. The battery or conductor may overheat and cause harm.
Observe proper polarity between the battery and the battery charger.
Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not
•
burn or puncture. Like other batteries of this type, if burned or punctured, they could release
caustic material which could cause injury.
The RBRC™ Seal means that the manufacturer is voluntarily participating in an
industry program to collect and recycle nickel-metal hydride rechargeable batteries
when taken out of service within the United States. These batteries may be taken
to a participating local retailer of replacement batteries or recycling center. Or you
may call 1 (800) 8-BATTERY for locations accepting spent Ni-MH batteries.
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary
evaluation of the interference between portable wireless telephones and implanted cardiac
pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians
that:
Pacemaker patients
Should keep wireless telephones at least six inches from the pacemaker.
Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket,
when it is turned ON.
Should use the wireless telephone at the ear opposite the pacemaker.
WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using
wireless telephones.
Especially about telephone answering systems
Two-way recording: This unit does not sound warning beeps to inform the other party that the
call is being recorded. To ensure that you are in compliance with any federal or state regulations
regarding recording a telephone call, you should start the recording process and then inform the
other party that you are recording the conversation.
SAVE THESE INSTRUCTIONS
80
Appendix G
FCC part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted
by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of
this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX.
This identifier must be provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network
must comply with the applicable Part 68 rules and technical requirements adopted by ACTA. A
compliant telephone cord and modular plug is provided with this product. It is designed to be
connected to a compatible modular jack that is also compliant. An RJ11 jack should normally be
used for connecting to a single line and an RJ14 jack for two lines. See Installation Instructions in
the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect
to your telephone line and still have them ring when you are called. The REN for this product is
encoded as the 6th and 7th characters following the US: in the product identifier (e.g., if ## is 03,
the REN is 0.3). In most, but not all areas, the sum of all RENs should be five (5.0) or less. For more
information, please contact your telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing
equipment connected to your telephone line, ensure the connection of this equipment does not
disable your alarm equipment. If you have questions about what will disable the alarm equipment,
consult your telephone company or a qualified installer.
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem
has been corrected. Repairs to this telephone equipment can only be made by the manufacturer
or its authorized agents. For repair procedures, follow the instructions outlined under the Limited
Warranty.
If this equipment is causing harm to the telephone network, the telephone company may
temporarily discontinue your telephone service. The telephone company is required to notify
you before interrupting service. If advance notice is not practical, you will be notified as soon as
possible. You will be given the opportunity to correct the problem and the telephone company is
required to inform you of your right to file a complaint with the FCC. Your telephone company may
make changes in its facilities, equipment, operation, or procedures that could affect the proper
functioning of this product. The telephone company is required to notify you if such changes are
planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone
numbers (e.g., police, fire, medical) in these locations. If you do store or test emergency numbers,
please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference, including interference that may
cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada
technical specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of
the maximum number of devices allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the requirement that the
sum of the RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.
81
Appendix H
FCC part 15
This equipment has been tested and found to comply with the requirements for a Class B digital
device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements
are intended to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to this equipment not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation. Privacy of
communications may not be ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy
that can be safely absorbed by a user or bystander according to the intended usage of the product.
This product has been tested and found to comply with the FCC criteria. The handset may be safely
held against the ear of the user. The telephone base shall be installed and used such that parts
of the user’s body other than the hands are maintained at a distance of approximately 20 cm (8
inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
82
Appendix I
Limited warranty
The AT&T brand is used under license - any repair, replacement or warranty service, and all
questions about this product should be directed to: In the United States of America, visit
www.telephones.att.com or call 1 (800) 222-3111. In Canada, call
1 (866) 288-4268.
1. What does this limited warranty cover?
The manufacturer of this AT&T-branded product warrants to the holder of a valid proof of purchase
(“CONSUMER” or “you”) that the product and all accessories provided in the sales package
(“PRODUCT”) are free from defects in material and workmanship, pursuant to the following terms
and conditions, when installed and used normally and in accordance with the PRODUCT operating
instructions. This limited warranty extends only to the CONSUMER for products purchased and used
in the United States of America and Canada.
2. What will be done if the PRODUCT is not free from defects in materials and workmanship
during the limited warranty period (“materially defective PRODUCT”)?
During the limited warranty period, the manufacturer’s authorized service representative will repair
or replace at the manufacturer’s option, without charge, a materially defective PRODUCT. If the
manufacturer repairs the PRODUCT, they may use new or refurbished replacement parts. If the
manufacturer chooses to replace the PRODUCT, they may replace it with a new or refurbished
PRODUCT of the same or similar design. The manufacturer will retain defective parts, modules, or
equipment. Repair or replacement of the PRODUCT, at the manufacturer’s option, is your exclusive
remedy. The manufacturer will return repaired or replacement products to you in working condition.
You should expect the repair or replacement to take approximately 30 days.
3. How long is the limited warranty period?
The limited warranty period for the PRODUCT extends for ONE (1) YEAR from the date of purchase.
If the manufacturer repairs or replaces a materially defective PRODUCT under the terms of this
limited warranty, this limited warranty also applies to repaired or replacement PRODUCT for a
period of either (a) 90 days from the date the repaired or replacement PRODUCT is shipped to you
or (b) the time remaining on the original one-year limited warranty; whichever is longer.
4. What is not covered by this limited warranty?
This limited warranty does not cover:
PRODUCT that has been subjected to misuse, accident, shipping or other physical damage,
•
improper installation, abnormal operation or handling, neglect, inundation, fire, water, or other
liquid intrusion; or
PRODUCT that has been damaged due to repair, alteration, or modification by anyone other
•
than an authorized service representative of the manufacturer; or
PRODUCT to the extent that the problem experienced is caused by signal conditions, network
•
reliability or cable or antenna systems; or
PRODUCT to the extent that the problem is caused by use with non-AT&T accessories; or
•
PRODUCT whose warranty/quality stickers, PRODUCT serial number plates or electronic serial
•
numbers have been removed, altered or rendered illegible; or
PRODUCT purchased, used, serviced, or shipped for repair from outside the United States of
•
America or Canada, or used for commercial or institutional purposes (including but not limited
to products used for rental purposes); or
PRODUCT returned without valid proof of purchase (see item 6 below); or
•
Charges for installation or setup, adjustment of customer controls, and installation or repair of
•
systems outside the unit.
83
Appendix I
Limited warranty
5. How do you get warranty service?
To obtain warranty service in the United States of America, visit
www.telephones.att.com or call 1 (800) 222-3111. In Canada, call
1 (866) 288-4268. NOTE: Before calling for service, please review the user’s manual; a
check of the PRODUCT controls and features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of the
PRODUCT(s) to the service location. The manufacturer will return repaired or replaced PRODUCT
under this limited warranty to you. Transportation, delivery or handling charges are prepaid. The
manufacturer assumes no risk for damage or loss of the PRODUCT in transit. If the PRODUCT failure
is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited
warranty, the manufacturer will notify you and will request that you authorize the cost of repair
prior to any further repair activity. You must pay for the cost of repair and return shipping costs for
the repair of products that are not covered by this limited warranty.
6. What must you return with the PRODUCT to get warranty service?
You must:
Return the entire original package and contents including the PRODUCT to the service location
•
along with a description of the malfunction or difficulty; and
Include “valid proof of purchase” (sales receipt) identifying the PRODUCT purchased (PRODUCT
•
model) and the date of purchase or receipt; and
Provide your name, complete and correct mailing address, and telephone number.
•
7. Other limitations
This warranty is the complete and exclusive agreement between you and the manufacturer of
this AT&T branded PRODUCT. It supersedes all other written or oral communications related to
this PRODUCT. The manufacturer provides no other warranties for this PRODUCT. The warranty
exclusively describes all of the manufacturer’s responsibilities regarding the PRODUCT. There are no
other express warranties. No one is authorized to make modifications to this limited warranty and
you should not rely on any such modification.
State/Provincial Law rights: This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and
merchantability (an unwritten warranty that the PRODUCT is fit for ordinary use) are limited to one
year from date of purchase. Some states/provinces do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you. In no event shall the manufacturer
be liable for any indirect, special, incidental, consequential, or similar damages (including, but not
limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the
cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT.
Some states/provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.
Please retain your original sales receipt as proof of purchase.
84
Appendix J
Technical specifications
RF frequency band
Channels
Operating temperature
Telephone base voltage
(AC voltage, 60Hz)
Telephone base voltage
(AC adapter output)
Handset voltage
Charger voltage
(AC adapter output)
OperationOperating time*
Talk time (cordless handset)Up to eight hours
Talk time (cordless handset speakerphone)Up to five hours
StandbyUp to six days
* Operating times varies depending on your actual use and the age of the battery.
DECT 6.0 digital technology
The AT&T DECT 6.0 products offer unsurpassed range performance and sound clarity. This is
achieved through a unique antenna design and advances in noise-filtering technology. An
independent laboratory has confirmed that AT&T DECT 6.0 products perform up to 45% better in
range competitions. Now calls can be taken in the basement, backyard and garage with exceptional
sound quality.
Telephone operating range
This cordless telephone operates within the maximum power allowed by the Federal
Communications Commission (FCC). Even so, this handset and telephone base can communicate
over only a certain distance — which can vary with the locations of the telephone base and
handset, the weather, and the construction of your home or office.
Redefining long range coverage and clarity
This telephone base comes with an antenna which gives much better clarity and covers a longer
range than before.
1921.536 MHz — 1928.448 MHz
5
32°F — 122°F
0°C — 50°C
96 — 130 Vrms
6VDC @400mA
2.4 — 3.2 VDC
6VAC @300mA
85
Index
A
AC adapter, 6
Alert, 63
Alert tones, 63
Announcement, 20
delete outgoing announcement, 21
play current announcement, 20
record a new announcement, 20
Answering calls, 28
Auto off, 29
B
Battery charging, 9
Battery installation, 8
C
Call screening, 56
Call transfer using intercom, 36, 37
Call waiting, 31
Caller ID, 47
Caller ID (CID),
Model name: CL84109/CL84209/CL84309
Type: DECT 6.0 corded/cordless telephone/answering system withDECT 6.0 corded/cordless telephone/answering system with